Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | We arrived at Las Palmas airport in a thunderstorm but there were lots of desks open, so check in took very little time and we were soon through to security. There was some delay in passport control, perhaps because many travellers are unused to the passport scanning technology. Because of the storm the runway had to be checked before flights could leave but the captain briefed us about the likely delay. We actually left before the projected time and made up the short delay. The cabin crew were excellent, as usual, and the food we had on the flight was good. We travel with Jet2 twice a year and this sort of good experience is normal for us. | 5 |
EasyJet | We arrived at London Gatwick airport 3 hours ahead of our flight. However, they were severely understaffed and overbooked all their flights by 10%. So the way they delayed customers onboard flight is to slow down the baggage drop and security check-in.First, we tried to check in online the night before but the website was down. So when we arrived at Gatwick, we had to wait in line for 1.5 hours to print our boarding pass and another 15 minutes to find someone to check my visa. Then the security line upstairs was ridiculously long that it took us another 45 minutes to get to the front line. We told the Easyjet guy that our flight is boarding in 35 minutes but he made us wait in front of the ticket-scanning bar for 5 minutes so that when we were allowed to go, we could not scan our tickets anymore as the cutoff time was 30 minutes before boarding.We could not board our flight but they had already checked in our luggage so we had to wait around at the airport for 3 more hours to get our luggage back. The Easyjet customer rep told us to go online and file a claim to get our money back because we had arrived at the airport 3 hours in advance and they were severely short-staffed.But of course, as the worst airline in the world, Easyjet responded to our claim that "we arrived late for our flight" and refused to refund us our money.Arriving 3 hours ahead of the flight is considered late according to their standard. This is the worst airline we've ever travelled with. | 1 |
EasyJet | We arrived at Manchester Airport check in desk, only to be told we couldn't fly due to a passport being out of date which is clearly wasn't being dated 22 May 2022, but they insisted we couldn't fly so duly returned home and did some research.We could of flown to crete (EU) as long as we had 3 months left on the passport.We are currently trying to claim compensation but they really are not interested, so clearly it will end up with my solicitor to claim it back plus their cost.Really not good when their staff haven't a clue and ruin an holiday that you save up for all year and are looking forward to.We shall think again before using easyjet | 1 |
Air Europa | We arrived at Miami Airport at 7pm no line for checking in. The staff was professional and helped. Our flight boarded on time to Madrid plane was clean. Food was airplane food staff friendly. Airplane well equipped screen for movies music etc. Our connecting flight to Paris was on time my bags arrived and had no problems. | 9 |
SAS | We arrived at Oslo airport to receive an email saying our flight had been cancelled, went to the desk where they had no reason why. Was told we had to fly to Stockholm and wait for a connecting flight to London. What should of been an 2 hour flight turned into a 4 hour flight plus hours of hanging around airports. Oslo airport at 11.30 got into London Airport at 5.40. First and last time using SAS Scandinavian. | 1 |
Ryanair | We arrived at Vienna International airport 2 hours and 20 minutes before our flight to Manchester. We queued, only to get to check in 1hr 55 minutes before the flight and be told we have to pay €55 euros (each) for a seat because we didn't check in online 2 hours before our flight. We had tried to check in a week ago, but we didn't because the only way to do so was to pay an additional fee for our seats. Therefore, we decided to wait and check in at the desk, like we have done with numerous other airlines in the past.We argued that we should have been informed of this at the time of booking or via email. The lady at the check in desk kept repeating that the information SHOULD be on the website. After she spoke on the phone for a couple of minutes, she told us "It's okay, you don't have to pay for a seat.... but THERE ARE NO SEATS LEFT ON THIS FLIGHT".Ryanair over book the flights and despite arriving in plenty of time, we can't get on! She had no information about when the next flight is and there was no manager, or information desk, to talk to. We were told, "You just have to wait at the gate and see if anyone doesn't turn up for the flight."Now we are sat at the gate, where no staff are present, worrying if we will be able to board this flight. If we can't, the next flight home appears to be in 24 hours time!How can this be acceptable! | 1 |
Ryanair | We arrived at least 2 hours before our flight for my hen do. My mum had never travelled with them and unfortunately the 2 check in bags- one was way under weight and one was over. They wanted to charge excess baggage even though the other one was way under. So we transfered stuff from the heavy bag into the lighter one. (right in front of the desk!!!) gave them the bags back to be told that bag check in was closed!I quickly ran to my car in the closest car parking space as it was 5 in the morning and dumped the bags so we could get on our flight. We made our way through security and closed the gate almost 40 minutes before take off. We could still see people were waiting to board the flight.Being overwhelmingly upset is an understatement!! The staff couldn't have cared less and the only thing I can assume is that the flight was over booked and they didn't have space for us.Obviously no Ryanair desk to complain to either. We had to fork out for 15 new flights with easyjet as the rest of our holiday (my hen do) was booked and paid for.Pay the difference and fly with a different airline | 1 |
EasyJet | We arrived at our booked Hotel,which was everything as shown in your online brochure and which we were very excited about,only to be told by the Receptionist,that our booked room had not been payed for,evidently according to the receptionist EasyJet Holidays use a third party for Hotel bookings,ie Hotelbeds.Spain and they had not payed the hotel and they had not payed for our accomodation therefore our room had not been reserved.But if we cared to pay they had rooms in their Sister Hotel,which was some distance away and not in the location we needed.I immediately contacted EasyJet customer services by telephone using the number on an EasyJet email and lodged the problem, with your agent,this agent asked if he could speak to the receptionist and she told him,that the room had not been payed for by Hotelbeds.Spain,clearly from listening to their conversation,EasyJet had payed Hotelbeds for the accomodation,but needless to say,my contract was with EasyJet not a third party.The result was EasyJet offered a payment plan for the Sister Hotel,but this was something I was unable to accept as it's location was not in the old Town,which we had carefully chosen because I have mobility issues and my Sister Respiratory issues,which are not conducive to gradients so steep,as this alternative was much higher up,and these gradients were too much for us to manage.Some 4hours later after being told by customer services that they would find us somewhere more appropriate,we were offered a room in the PestanaCasino Park Hotel,this Hotel was not in the location we needed either,but we agreed to go there for the night as it was getting late,at this point the agent apologised and offered me £150 compensation which I rejected and advised him I would deal with that on my return home.Another call 10 mins later from your agent to say,that Hotel was no longer available.Now after 4 hrs and nowhere to go,being 2 older women on their own,never having been to Madeira,we were feeling very anxious as to where we were going to spend the night.Yet again waiting a phone call from your agent,who said after another call 30 mins later,that he had been unable to find a comparable accomodation,but a self catering Studio room,which was pool facing,by this time,I was totally exasperated,upset and had severe anxiety,but had no choice but to agree to go there,for the night.Being assured by the agent that he would continue to try to find a Hotel in our required location and that he would call me the next morning.We then had to call and pay for a taxi to get to this Studio room,which on arrival,the taxi was not allowed to park on the main road but to drop us off on a steep hill at the side of the Studio's and my Sister and I had to carry our cases up this hill to the entrance,an extremely difficult task for a woman in her 70's with mobility issues and a slightly younger Sister with respiratory issues.This accomodation was on a main Road miles from the Old Town.This room was not pool facing at all,as the Agent said it was, but looking onto a residential apartment block overlooking someone's balcony,with there washing hanging out to dry,all very unacceptable and had no comparison to the Hotel we had booked.The agent did call me the next morning again offering me the £150 or £210 of EasyJet vouchers and again I told him this was not something I was prepared to discuss,but to deal with on my return.we had at this time been offered a pool facing room although better than having a view of drying washing,not at all acceptable,unfortunately his call was also to tell me he could find a comparable accomodation,so basically we had no choice but to stay where we were.This Studio room was poles apart from Quinta Bel Sao Triago which had services ie room service,concierge a front lounge where could get refreshments and a restaurant non of which the Studio room provided.Another issue,our breakfasts had to be taken in the Hotel across the road from the Studios again not a service we wanted to walk down a steep him and uphill to have breakfast very morning. I'd never go with EasyJet Holidays again . I suggest that people think very carefully before considering taking their holiday with them. Our holiday was ruined ! | 1 |
Norwegian | We arrived at the Ft Lauderdale airport an hour before the flight and were told we could only get on the plane if we left our luggage behind. We were a family of four. My daughter used a wheelchair and we had her racing wheelchair. We were stunned. There was plenty of time to make it through security. We always gate check both wheelchairs. There wasn't a line at security. I asked if our luggage could be put on the next plane and they said "We don't do that." The people at the ticket counter were extremely defensive and rude from the time we arrived. We called Norwegian right away and were told that for over $400.00 we could get on the next flight three days later. We didn't feel we should be charged at all as the plane was still at the gate and they weren't letting us on. When the supervisor finally met with us she told us that we were five minutes late, and they couldn't "load things like that." She pointed at the wheelchair. We called Norwegian again only to find out that since the plane had left the gate we'd be charged $3,400 for the next flight. Never was it explained to us that if we didn't pay the $400.00 the price would go up after the plane left the gate. It was an awful beginning to our family vacation. | 1 |
Pegasus Airlines | We arrived at the airport 1.5 hours before check in with my husband and 2 kids, age 3 and 6. We queued for 20 minutes at a very slow check in where they informed us that out PCR tests should be in printed form and not on our phones. I said that we were not informed about that and that were on a holiday for 2 nights without printers. The lady with her little English was rude telling us that everyone else knew about this except us. She told is to go at a shop 10 meters away were we could print our tests and so we did. We got back 5 minutes after only to tell is that check in is closed and we should buy new tickets for the next flight, while she was walking away with her back on us. And so we bought new tickets for the flight 4 hours later. When checkin was open for the next flight we waited for 20 mins where they informed us that our PCR tests do not have a QR code on them and they will not accept us on the flight. We paid a private clinic to come to the hotel and do the tests and due to lack of information from both the company this happened. We managed to find our QR codes and go print them AGAIN . Communicating in English was very hard , and everyone was rude and did not seem to want to help or be u understanding. This is the worst experience I have had and I will never be back. | 3 |
Ryanair | We arrived at the airport 2 hours early to check in. But then we couldnt check in because they have moved the flight a half hour ahead of the schedule, and then we had to pay a 100 euro fine for them to check us in. Here comes the worst part.. THE AIRPLANE WAS LATE! what the hell.. seems like they're scamming people on purpose. | 1 |
Ryanair | We arrived at the airport 4 hours before the flight and were told that the airport desk is not open for check-in. No one told us to check in online. When we finally got an open desk we were told that the check-in would cost 110 Euros, this was almost double the cost of the flight ticket. We were told that we had to check-in online, but that we can't do it anymore as the online check-in closed 5 minutes ago and we had to check-in 2 hours or longer before the flight. Then the flight was delayed by more than an hour. We were therefore in time to check-in online, but were not allowed. We have repeatedly contacted Ryanair regarding a refund, but zero response in 2 months. | 1 |
Wizz Air | We arrived at the airport on time, and were informed that our Wizz Air flight was delayed 2 hours. We were given vouchers to spend in the terminal to the tune of £5. At an airport this was sufficient for a sandwich, soft drink, and cake. The flight was further delayed by half an hour, and then we were moved to a large metal room with lots of tightly packed corridors, where we stood for roughly 20-30 minutes before boarding. When we were actually on the flight, it was not too uncomfortable, but I did get charged an extortionate amount for half a cup of coffee (around £2.50 I think). As we pulled into the gate at Luton we were informed that we would have to wait. We waited for about 15 minutes, before we were allowed off the plane. we then proceeded to baggage handling, where we stood for approximately 90-120 minutes, with no indication as to whether our baggage was actually at the airport, before it finally arrived. The person who came to collect me was consequently was charged a large amount of money for their wait (around £8). I hope I never have to fly Wizz Air again, nor fly from or to Budapest, or Luton. | 2 |
SAS | We arrived at the airport too late to board our plane. In order to make the next connection, we needed the next flight. First, the woman at entry was helpful in connecting us with SAS help phone. Second, within 10 minutes we had a flight and made our next connection. Hurray for the quick response. | 10 |
Eurowings | We arrived at the airport, checked our luggage in, went through security only to find out they had cancelled the flight. No body was willing to help. I had to pay a decent airline to get us home. I would never use this air line again!!!!We were unable to contact them, the phone number didn't work. Not very helpful when you are stuck thousands of miles from home. | 1 |
Ryanair | We arrived at the gate just 5 minutes after it closed as I have a medical condition. The staff were SO RUDE. Absolutely disgusting attitude. As we arrived she mumbled whilst looking away and closing the barrier 'SIT DOWN I WILL TAKE YOU TO IMMIGRATION' and went behind. We said the plane is still there, she stated in a very rude manner 'I can't let you board, we closed the gate 5mins ago. You should have looked at the board. The stairs have been lifted'. The stairs were CLEARLY still there and we saw them being lifted a whole 10mins later!!!! She was VERY unprofessional.There weren't any announcements made & to that we got told 'you should've looked at the board'Then she escorted us again with a disgusting attitude like we were criminals! Didn't say a word!Following this we went back to the ticket office, and it was the same lady who had opened up the ticket office. We asked if we can book new flights, AGAIN with a very disgusting attitude told us to 'book them online'I'm VERY disgusted with the service and the lies, as well as the attitude from their staff. | 1 |
Ryanair | We arrived at the gate only to now be told we aren't allowed to take our pram on unless it's a Yo-yo despite it folding up and fitting in the overhead locker just like a yo-yo. Staff we incredibly rude and it didn't matter that the pram would fit in the overhead locker it had to be branded yo-yo. I really don't know why we chose to fly with Ryanair. NEVER AGAIN | 1 |
EasyJet | We arrived back from our first time using easyJet holidays, and it was brilliant.Everything went smoothly.Coming home our flight was delayed an hour, due to air traffic strikes in France, which was out of easyjets control. I had constant updates from very first thing until time to board the flight.We booked private transfers as part of our package and the information for finding the correct stand was clear and the transfer was brilliant.The same holiday with TUI or jet2 would of cost us £250 more per person.I will definitely be using again. | 4 |
Ryanair | We arrived early for our flight from Palermo to Bergamo. When we arrived to the gate at 5.50am it had not opened yet so we went for a coffee 15 metres away from the gate. At 6.08am we got back to the gate and it was closed although all the passengers where still outside the plane . The staff would not let us go through. When we begged them to let us go through they threatened to call the police. We had to go out of the airport and back in and book the next flight . We missed our connection / onward flight,the next flight was three days later so we had to reroute , it took us two days to get home plus cost us €300 each . We saw other people also been sent away and when we finally got home we heard of more people getting scammed like this too. Flyers beware!!!!! Palermo and Bergamo are particularly bad for it!! | 1 |
Iberia | We arrived early than planned at Madrid airport with a flight confirmed for 10:00pm to Las Palmas. We were early enough to be reassigned seats on the 4:30pm flight and seats were available, but Iberia wanted to charge us an extra €250/person for the privilege. This was in spite of the fact that we had originally booked flights on the 7:30 flight that had been cancelled resulting in us being bumped onto the later flight. What added insult to injury was that we as a family of 3 we had flown 7 flights in the last 4 weeks with Iberia. Incredible bureaucratic lack of empathy or customer service - doubt Iberia bother to read these reviews, but others be warned of lack of any flexibility even when within their power to do something | 1 |
Grupo AirFrance-KLM | We arrived from Venice on Friday the 10th of August. Since our arrival in Paris, Air France had lost our luggage. My husband is on chronic medication which I have mentioned to the Air France staff on the Facebook page as well as at the airport, it fell on deaf ears.Instead of sending the bags to us in Paris, it was sent back to Venice, then back to Paris and it has been at the airport for the past few days and was never sent to us.We have been lied too everyday since arrival that the bags are coming the same day and never arrived.We have been in contact with the baggage department as well as the official Facebook page who told us to come to the airport on the day we were leaving and our baggage would be given to us easily.we rushed to the airport, and ran frantically to the other end of the airport only to be received by the most arrogant, rude and nasty staff we had ever encountered.At first the woman that assisted us was so uninterested and rude and said that she could only locate one bag, (when on the tracking website as well as the Facebook page, it states clearly that both bags had been found). We asked for a manager as she stated she could not give us any bags. He was even more unhelpful (to say the least) and kept trying to send us off saying that our flight is boarding we must go - why did we chose Air France if we had an issue - he stated that the Air France official page information was 'mistaken' and 'nonsense'-he mentioned that our luggage was in the Paris airport but he could not give it to us. When we asked why could we not get our bags after all it is ours he said that it needed to go through security and whole lot of other 'channels' and carried on trying to chase us away and get us out of his hair.Eventually we left as our flight was boarding and this is how we ended our honeymoon frustrated, very upset (me in tears all the way to South Africa) and disappointed to say the least. After we had left, the official Air France Facebook person said in a nut shell that i should've known that the bag would go through channels and it would not be so easy to obtain (they never mentioned anything about this before and spoke as if it would be given to us easily) and they cannot help with the way we were treated besides me lodging a complaint on the website.By the manager saying that he can't help us and why did we decide to travel on Air France was appalling. Everyone in this airline passes the buck to the next and cannot give any answers as to why we were told to come fetch the luggage and then refused!What surprised us most was he was rude, arrogant and was very nasty to me especially being a woman, this is how Air France treats their passengers. Air France has humiliated us.Making passengers run around for baggage, telling them they can collect their belongings, and then refusing to give it to them when they get there!This experience has ruined our honeymoon and literally made my husband more sick and me in tears everyday that we spent in Paris. We could not do half the things we wanted to do as we had nothing. The time we should've spent together we spent shopping for unnecessary items and spending unnecessary money.It has been a week, we are back in South Africa and still no luggage, no communication and no relief.Not only is their service horrid, their flight was terrible (bumping, sudden turns, bad landing and ran out of food when the plane was not even full!)Whomever is thinking of using this airline, think again. | 1 |
Iberia | We arrived in Quito and our bags were still in Madrid. Iberia told us they would be sent the next day. Nobody contacted me so I spent the next 6 days trying to get them back/multiple phone calls as no communication whatsoever from the airline. We had to fly to the Amazon with the bare minimum and bought only what we needed. The airline are now refusing to reimburse us in full for what we had to buy, despite having the receipts. We even had to pay for a taxi to get our bags from the airport as Iberia refused to bring them to our hotel!! Completely unacceptable!! | 1 |
Ryanair | We arrived in Tenerife on Tuesday- our bags have still not arrived. Impossible to speak to anybody, phone calls never answered, chat bot is useless. We require medication today- could only carry enough for two days in hand luggage. Disgraceful and worrying. | 1 |
Jet2.com | We arrived into East Mids on time but the busses were not there to transfer us to immigration. We had to wait perhaps 10 mins which meant we almost missed our bus home. Had it not been for an elderly couple very slowly getting in to that bus we would have had to wait another hour. Jet2 knew we were arriving and should be better prepared. Also the inflight very very loud and long announcements are as annoying as there frequency and loudness. We are not deaf! | 2 |
Ryanair | We arrived on time, has booked priority check in and had checked in online, but their system wouldn't recognize our boarding pass (software problem). It took forever till someone solved the problem and we of course missed the flight (with a new born baby)!No refunds, they told us we should have planned time for some hiccups on the way! Never again | 1 |
Grupo IAG | We arrived over 2 hours before our flight was to depart from Dublin to Philadelphia and checked with ticket assistance when we saw a line in ticketing that was very long. The ticketing assistant told us to get in line. No mention of 75 minute flight closing time or that we should go to a "special flight closing counter" if the 75 minutes was close to expiring before we got to ticketing counter. We get to ticketing counter and they tell us flight closed, too late. Then when we go back to ticketing assistance counter, they blame us for "not listening to the announcement" that the Philadelphia flight was closing. We never heard such and announcement and asked the ticketing assistant why they did not tell us about all of this when we initially approached them and questioned them. They continued to blame us. Very poorly managed airline based on my experience, and the attitude of the employees who dealt with us was not a reflection of poor management. | 1 |
EasyJet | We arrived several hours ahead of our flight only to see a notice on the board saying flight delayed from 7.30am to 9.45am.Security was terrible and had my friend take out hormone medication and grill her repeatedly before we finally got through and so say the board then said hate information would be provided at 8.55am so we went to get something to eat having set off at 3.30am.We watched the clock waiting for the board to give gate information but 8.55am was a long way off so we amble through duty free after breakfast.8.45am we went to the toilet knowing that we were about to get gate information at 8.55am.We came out of the toilet, looked up at the board and it changed to gate closed. We were completely shocked.We ran to ask for help from easyJet only to be told that 8.55 was an estimated time for the gate details. (No estimation written anywhere) and that we should have had the app that would have updated us.We explained that we didn't heard our names called out and was told they don't do that anymore. She also wouldn't let us on the plane even though the gate had just closed.We were then escorted out of the airport by security to the checkin area and to an easy jet representative who was incredibly unhelpful and told us we would have to search online on easy jet for another flight. That there was one around 6pm.I had already looked at the board and saw a 12.45pm flight so didn't know why an easyJet representative would not know that.We booked another flight as we had no choice and had to then pay extra for luggage as the seats we had paid for before had extra leg room and allowed a bigger cabin bag and the seats available were only regular seats. £58 extra, so a total of £382 thanks to easy jet.We then heard very clearly a passenger called for over the tannoy for someone needing to board their flight!!!!(easyjet)As if this was not bad enough, the taxi had gone that we had paid for when we arrived and the company could not provide another so we had to pay for a second taxi. (The booking company had not passed on my message)The return journey was not much better. We had the same bags obviously but the flight was not fully booked. We were picked out of the line and had to pay the extra baggage again even though we watched numerous people board the flight with the same size baggage and not have to pay. We would have let them check them into the hole but no, they made us pay £58. I took photos of the other bags the same size just to prove that we were singled out.I hope I never have to use easy jet again. Several of the staff were rude, ignorant and couldn't care less what had happened to you.Customers are not cattle and without them they do not have jobs. Shame they don't treat you as though you actually matter.Appalling airline. Hope the bosses are enjoying their three month vacation. Some of us worked as nurses through the crisis point of the pandemic but we never got a break or pay rise, we got a clap on a Thursday evening each week! | 1 |
Ryanair | We arrived the airport 2 hours earlier but only 2 staff did the check-in for all flights. The queue was very long and finally we missed the flight. We then sought help from Ryanair's customer service and found another lone queue because many Ryanair customers missed their flights too. People were disappointed, helpless, tearful and angry. The customer service told us that this happened everyday. I can feel that Ryanair really doesn't care it makes its customer's journey a disaster.Besides, we booked an airport car parking through Ryanair. It showed that we could only enter the car park 2 hours earlier than the flight time. Therefore we arrived 2 hours earlier and we still missed the flight.Before the trip, we tried to make an enquiry about some arrangements after booking but had no means to make contact with its customer service. | 1 |
Lufthansa | We arrived to Berlin via Lufthansa on Tuesday, August 15,2023. The airline lost both of our bags. We came to Berlin for our engagement photos. Luckily they were able to have them delivered on Thursday, August 17, 2023 for pictures. We then on Friday, August 18 flew from Berlin to Rome. They lost my bag again. We leave for a 8 day cruise in 2 days. Lufthansa cannot provide any information on my bag. We asked to speak to the supervisor. We have medication and no one will help us. There is no sense of urgency. Very unprofessional and Lufthansa treats the customer as if it’s our fault our bags are lost. Lufthansa has ruined this whole trip. There is no sense of urgency or empathy. | 1 |
Ryanair | We arrived to the airport 2,5 hours before departure. We tried to check in online but the app didnt work. We typed our passport info and wanted random seats. The app went on to return flight but the check in for return wasn't open. We tried to go back but the app didnt work. We Saw that there Were no Line to the front desk and went right up to the Ryanair staff. The woman looked at us and Said "You didn't check in?" We told her we just tried and it didnt work. Suddenly her computer didnt work. We waited for 25-30 minuts for the computer to restart. An New woman from the staff came and sat insted of the first. She looked at us and Said that we had to pay for late check in now. We have just Been stranding there, they made us late White waiting for the computer to restart. Which computer in 2023 are more then 25 minuts to restart ?! It feels like they took their time so we Were late and had to pay the extra fee. The woman told us that we should had come to Them for help to check in at the app and that was what we did. They held us, made wait for 25 minuts so they could charge ud an extra fee. And by the time we finally checked in the flight was delayed for 2 hours!The woman in the front desk told us that she would note that we had tried to check in for us to get out money back from Ryanair. I sent an mail on the Way up to Security for refound of the fee. I Got an mail back saying that they couldnt help. I've sent alot for mails to Ryanair this week asking for our fee back. The last mail I Got they told me that I was to late to ask for it. I should had sent an mail two hours before departure. But I wouldnt have Got an extra fee then. How does this match ? I sent the mail right after check in. Before going to Security. And on top of that I Got an mail fra Ryanair, because of the delay for more then two hours. We could for free change our flight. We didnt, we just want our fee back.We departured from Copenhagen to London.I Wish I could rate 0 stars. | 1 |
Ryanair | We arrived to the gate 20 minutes before flight departure and were denied boarding. The gate was closed. The screens at the airport indicating the gate didn't notify us of which gate to go on time. There were about 18 other people that were denied boarding like us. I've taken at least 200 flights over the years and this is the first time something like this happened. The staff were completely unhelpful and curt. No refunds, no alternatives. Had to spend more money on alternative flights with another company, with a layover, plus wasting the entire day. So, from Stansted to central London, then Heathrow, then Stockholm, then finally Berlin (original destination). £500 wasted plus the entire day travelling and commuting. This is appalling. The company screwed us and there is nothing we can do | 1 |
Ryanair | We arrived yesterday in Dublin with Ryanair. Pleasant flight.However for the first time we booked our carhire through Ryanair. A big mistake.We paid in full on booking which included insurance, and understood we could just collect our car at the Europcar desk outside the airport. However, we were faced with a demand for extra insurance which trebled the full cost of the carhire. After an hour of discussion, we left Europcar without a car and no refund. I drove with a friend to Ryanairs head office to speak to someone but wasn't even allowed into their carpark. I was given a phone number to ring which never answered. After trying unsuccessfully several phone numbers I gave up. There is no access to complain either to Carhawler or Ryanair. We've now rented with another car hire firm. Never again. | 1 |
Jet2.com | We as a family always travel to Spain with jet2The company reps are always very pleasant and booking flights on line is so easy, also generally speaking they are always on time | 5 |
Pegasus Airlines | We as a family have been customers for many years. However, this time it is not the same. The prices given on their website are very misleading, because taxes and benzine prices are added later. Maybe some will fall into that, but they will lose the trust and respect from their customers. | 1 |
Jet2.com | We as a family have encountered many struggles and difficulties during the flights, transfers and the holiday.Please see below for further details:• Assisted travel for disabled personArriving at Antalya airport we encountered an issue with the assisted travel. There was no aisle wheelchair to remove disabled person from the aircraft seat. The flight attendants and assisted travel staff tried to make her walk from the aircraft however disabled person only has 1 leg. This resulted in her being manhandled and carried off the aircraft which has caused a lot of damage to her body physically (bruises on her torso, arms, hips and legs), and mentally (inhumane treatment and emotional distress infront of a lot of people).LS507 Newcastle 15:15-2150 Antalya• Private transfersThe private transfers from Antalya airport to Aska Lara Resort and Spa did not have wheelchair access. Again this resulted in disabled person being manhandled on and off both private transfers. Which again resulted in a lot of damage, physically and mentally.• Aska Lara resort and spa hotelMany disabled access problems arose whilst being in the hotel. Disabled persons room (1145) did not have wheelchair access into the room or into the bathroom. The bathroom was very small, and the shower did not have access for a disabled person or wheelchair. The shower did not have a disabled chair, which meant disabled person could not shower. We spoke to the hotel manager and staff every day requesting a chair for the shower. On the 4th day a chair was finally provided for the shower. This meant disabled person did not shower for 4 days. This was extremely inhumane, unhygienic and very distressing for disabled person.In the second hotel room (1027) we experienced a massive infestation of mosquitoes due to the cleaning maid leaving the window open on her daily clean. We spoke to staff to make a stop to the window being opened; However this continued. This has resulted in all 3 members being severely bitten, and my child having an infection on her hand. My child had to be prescribed antibiotic cream and medication from the pharmaceutical doctor. This made our holiday very uncomfortable and distressing.Along with this, I am still awaiting 2 refunds for the aircraft seats which I had paid for due to the Jet2 app having problems.I am still awaiting a response from Jet 2 customer care. | 1 |
Lufthansa | We as a travel agencie tried to contact Lufthansa to solve something for our mutual client. Not only the waiting time is way tooo long. But when you finally have someone on the line, they just hang up in the middle of my question. Im not sure what kind of people are working for the customer service, but they really need to be replaced with people that want to work. As a travel agencie for corporations we truly consider to never recommend a Lufthansa flight ever to our business partners. Its a discrase. Customer service unworthy | 1 |
Lufthansa | We as group of 14 medical doctors travelled from manchester -Frankford- Hongkong - Auckland and return back from Auckland-Houston-Frankford-Manchester on the 5th February 2023. Our business class flight was booked all through.On our way in to Auckland Hindu meal was requested for us by our travel agent. Having looked at the quality of Hindu meal we suggested our travel agent to cancel Hindu meal and request normal meal but no beef on our return flight. This change was thereafter done by the travel agent for our return flight approximately three weeks ago.To our great surprise on our way back on the 4/2/23 from Auckland to Houston we were again served with Hindu Meal. From Houston to Frankford, we were again served with vegetarian Hindu meal. We were informed by the crew in charge that the meal request was change by the supplier in the last 24 hrs to Hindu vegetarian meal. As we were 14 people hence they couldn't do anything and food was already wrongly supplied for all of us.To our biggest surprise from Frankford to manchester UK we were given Beef meal as crew member showed us that only 4 out of fourteen people were supplied with Hindu meal rest all were supplied with Beef. This was complete against the meal requested for usThe point of concerns is:1. There seems to be complete chaos in the customer care system as what has been requested is not given to the customers.2. Even Hindu meals combination which was provided was completely unpalatable. This included poorly cooked lentils, half cooked Okra, poorly cooked potato dish. The only food properly cooked was plain rice.3. If Hindu meal was requested then how and why it was changed to beef from Frankford to Manchester flight.4. 1in 5 people on the planet earth are Indians and 80% of Indian Population is Hindu. The number doesn't include non-resident Indians and Hindus living in other part of the world as that country's citizens. Most of the Hindus don't eat beef due their personal and religious believes like some people don't eat pork. Hence airlines should provide their customer which is either universally accepted meal or should keep in consideration/respect their personal request/ belief.5. The Hindu meal which was supplied was completely rubbish as if it was prepared by the chef /supplier who has never seen or cooked any Hindu meal.6. This is what Lufthansa provide services to their business class passengers who pay much more premium for their personal comfort.The lessons we have learned is never to fly with Lufthansa as first choice. Never order Hindu meal. You will get what is not only unpalatable food but the combination of recopies will be surprisingly you have never seenFlight Numbers: LH7-171, LH-441, LH-942 date 04. Feb 2023/05/Febr2023 | 1 |
Jet2.com | We asked for assistance but it was stressful and non existent at airport | 3 |
Jet2.com | We bc are a family of 4 which includes our 20 yr pls disabled son, who uses a wheelchair. Jet2 are far and away the best company for us to travel with. They are quick to help and nothing is ever any bother. | 5 |
Ryanair | We boarded a filthy, dirty plane. Honestly it's so disgusting that I'm scared to go to sit down or touch anything. Trying not to imagine the state of the toilet.. The pictures might not reflect the real feel of it, and I took these just from my seat. The flight attendant said they don't have a hoover and there is no cleaning between out and inbound flights, only the cabin crew tries their best to pick up litter. Anyhow, Ryanair is at the level of a pig farm for me after this "experience". | 1 |
Ryanair | We boarded a flight from Stanstead to Madeira, 2 adults and 2 young kids.After a huge delay getting though customs we made the flight.None of us had had time to eat so we got the on flight menu.They had run out of most items including the meal deals and croissants. We were all left with crisps and pretzels for dinner, not impressed | 2 |
EasyJet | We boarded a flight from gatwick to hurghada. The flight was delayed by almost 3 hours. Because rumours started that Egypt was moving to the red list in a week. Passengers were given the choice to disembark but well over a hundred stayed on board.Then last minute a couple changed their mind and wanted their luggage from the hold. They had 2 hours to decide this, along with other passengers who made that choice, but they waited till the plane was about to leave! As a result the whole flight got cancelled because the pilot exceeded his legal working hours. Instead of letting them disembark and just flying and then the couple getting their luggage at the later return flight, they cost themselves thousands in hotels and delays to passengers on 2 flights! We were given a hotel and told it would reschedule for the next day but have heard absolutely nothing. Just left in Limbo and thousands of pounds out of pocket on hotels, pcr tests and other expenses. I'm absolutely lost. Easyjet doesnt appear to have anyone competently running it! At no point did anyone seem to be in charge of the situation. The crew tried their best, even the pilot looked lost! But on easyjet's part it's been complete silence. They havent even kept to their own policy. It's the ultimate nightmare. There have been so many cancellations but we stupidly thought, being onboard and ready to fly, we would have more rights to compensation. | 1 |
Ryanair | We boarded a flight from palma, Mallorca to London yesterday at the check in area staff were so unkind.My husband crossed a retractable barrier along with 50 other passengers as they have created an unnecesarily long route with the barriers and we were getting late for our flight. The staff though only asked us, an Indian family and an African family to stop and denied checkin while the white people kept on crossing the barriers. The staff kept misbehaving and were very rude and even threatened us with calling police in front of my two little girls who were threatened by this experience. They were clearly racist.I tried to be nice and said that we can go back and stand at the back of the queue and come back again but they were still so unkind and were making faces at us.Who behaves like that! No one in the part of the world I come from.Lesson learned, we are never travelling ryanair again and wouldnt recommend to our family or friends. | 1 |
Grupo IAG | We boarded on time, about half an hour before departure, and then sat and - in preposterously tight seats. With a Kindle in the seat back pocket my knees were hard up against the seat in front and I do not have long legs. We were told by a flight attendant that there was a "technical problem". After an hour or so they came round with drinks. After two hours they were looking like they might bring more drinks but we overheard two flight attendants talking and they said it couldn't be fixed. A few minutes past two hours late they decided the aircraft was fixed. All they said was that there was a bad sensor. Something near three hours after we boarded the aircraft we finally pushed back and started up. One drink in three hours doesn't seem like they met their obligation in the USA to feed and water us when delays exceed two hours. After departure they finally fed us. I had requested a dairy free meal. What a disaster. Basically it was vegan, but vegan with zero imagination. Mostly dry pasta with some tasteless veg on top. The sweet was an oily cake. Awful food. I had to walk around several times to deal with the pain in my knees from tight seats. Other than that the flight was uneventful, just uncomfortable and unpalatable. The entertainment was nothing to brag about. | 3 |
Wizz Air | We boarded on time, the service was good, it has no competition in terms of value, I recommend it. | 9 |
Turkish Airlines | We boarded one hour late without any explanation and we missed the connecting flight in Istanbul. We would have made it if we were accommodated by the Malaga flight crew but we were not allowed to move into business class before the landing just to be able to leave the plane first. We knew we were going to miss the flight but the flight attendants were trying to sell us the cart driving service instead of assisting us. We were given a hotel room but we were made to pay for visas although we had no desire of staying in Istanbul. We had no responsibility for missing the flight but we still had to pay for visas. The worst experience ever - this is my fifth time missing a flight with TA for the same reasons. I believe they do it on the purpose! Do not use TA if you have less than 3 hours in transfer - they will make sure you don't make it and then they will make sure to charge you for visas and everything else! I am definitely never choosing them again!! | 1 |
Grupo IAG | We boarded our flight at Edinburgh to London for our connecting flight to San Francisco on 4th October, there were a lot of Americas heading back to America from Scotland because of the Open Golf at St Andrews. The woman at the counter was rude, I was actually embarrassed to be British at the time. Shouting, snapping at people and just had a real horrible way about her. On the flight from London to San Francisco, prior to the 24 hour check in, I spent £150+ to reserve two seats for our once in a life time holiday to America. Once we boarded, it was evident that the seat I was sitting in was broken. The recliner button was not working and had been pushed into the frame of the arm rest. I asked the flight attendant at the time of there was anything that could be done, but not only was she also rude, but seemed uninterested in that fact that I was going to have to sit for 11 hours on a flight with a seat that wouldn't recline. I eventually got the flight to state that she would report the fault, only to find out that multiple other seats on the economy seating area were also broken. Attitude with British Airways staff has been absolutely horrendous. So, after getting off the flight, I decided to make a complaint to British Airways. Bearing in mind that I had paid £150+ for the privilege of picking a seat. I asked for a refund for the cost of the booking of the seat prior to the 24 hour check in, only to be told no, they don't do refunds. I paid for a product that was broken, met with nothing but rude staff, and they are telling me they can't refund the cost of booking the seat? 4 emails to the customer team and they are still refusing, they are also refusing to tell me whether or not that the fault was reported prior to me sitting in that seat. All they have now offered me is a £50 BA voucher, which I declined on the basis that if they picked my seats (for example I hadn't payed for the seats prior to the 24 hour check in) then a £50 voucher would be ok, but not when I have spent my own money to select a seat that was broken. After all my experiences with BA, I will not be using them again. Very rude and unhelpful staff and I will chose another carrier in the future, im actually ashamed that BA treats people the way they do when they are a national airline for Great Britain. | 1 |
Jet2.com | We boarded our plane in Malta a passenger was taken Ill and had to be taken off the plane. The captain apologised for the delay obviously out of his control we also received an email from Jet2 when we arrived home they handled everything perfectly also the crew were very good we always try to fly with Jet2 they in my opinion go that extra mile to help their passengers no complaints from me , | 5 |
Jet2.com | We boarded then were held up as a Babi | 3 |
EasyJet | We book an all inclusive holiday with Easyjet to Marrakesh in March 2022.The hotel we booked following recommendation was closed the day before we were due to travel.We decided to contact Easyjet to cancel as we were unhappy with the alternative accommodation provided.We wrote to Easyjet that that night to contact our booking but have not received an acknowledge or refund from Easyjet.This has been a very unpleasant experience for us. | 1 |
Jet2.com | We book and pay for upfront seats but we find it annoying that some passengers are allocated these seats without payment particularly when there are many vacant seats further back in the aircraft. | 4 |
Wizz Air | We book flight and pay our seats 3 months in advance, just so we are the only passengers to get different seats. Wizz Air blames airport, even though I don't see how it could be airports problem at all. We booked and paid via Website. We were also only one who were Not EU citizens, so maybe they decided to give us different Treatment. Whatever the reason might be, If I booked and paid 3 months im advance I don't expect to Not have Seat when arrived. | 1 |
Jet2.com | We book our flights through Jet2 every year. In fact, 3 times this year. We have never had a bad flight and flight attendants are always pleasant. As yet we have not encountered any problems with flight cancellations so we can't comment on how informative Jet2 would be should we be unfortunate to encounter this. | 5 |
Jet2.com | We book the same flights every year to Malaga from Birmingham. Really expensive flights for two people this year and I Booked months ago. No tunnels to plane, had to get buses. Stood on gangplank for ages waiting for the bus. Coming back the doors wouldn't open at the terminal to get off plane. Had to wait ages on the plane before we could get off to catch another bus and go to a different gate. I expect better service from jet 2. I do not want to get a bus. I accept it with Ryanair, their flights were half the cost of jet 2. | 1 |
EasyJet | We booked 1 extra bag for a flight to Amsterdam and was charged £141 this is absolutely ridiculous,then we were informed we couldn't cancel the bags and the payment was non refundable.No where while I was booking was this mentioned.This is an absolute disgrace | 1 |
EasyJet | We booked 2 Flexi fare return flights London Luton to Prague.We needed to change the flights but couldn't because:Easyjet on-line did not allow it(despite saying it would) and despite 5 attempts via "Customer Services" this failed too.So...DO NOT buy Flexi Fares from them as they are exactly the opposite of Flexible. | 1 |
Norwegian | We booked 3 flights with Norwegian. One of these was completely canceled, one was changed from evening to morning and the other changed by an hour. This has completely messed up our itinerary.Have also now been told you cannot combine luggage to have 2 x 30kg bags instead of 3 x 20kg bags. This is ridiculous and is a huge problem for us traveling from Australia with 2 small children.Wish I had never booked with Norwegian.No wonder they went bankrupt. | 1 |
Grupo IAG | We booked 3 holidays in the ba sale and have had issues with the flights on all of them.Dubai Feb 2024We were seated in premium economy next to a very inebriated man who pretended he was ordering drinks for my wife - he was continually served drinks even though he appeared drunk. Cabin crew ignored our concerns.Antigua June 2024Prebooked seats (paid) changed without warning, seated in Club World - most of the food had run out by the time we ordered - alternative very poor. Numerous phone calls to BA to try and rectify seating issues.Bahamas September 2024Prebooked seats (paid) changed 4 times - no notice given - outgoing aircraft change caused one change but the return flights seats were cancelled even though there was no reason for them to be. Return flight check in was appalling - we rebooked seats (together) and got confirmation- when we tried to get our boarding passes, the seats had changed, had to beg at the check in desk to sit together - only good thing was the latest plane change meant we were in the new club suites. Service on the flight was very sparse. If not for loyalty status, would rather use other carriers. | 1 |
Turkish Airlines | We booked 3 seats together (economy with extra legroom) - travelling together as a family. One day before departure we received an email informing us that they had changed our seatings - splitting up me from my children. After calling customer service twice, filling out feedback form, spoken to various employees in the airport, we were finally DOWNGRADED to seats together but without extra legroom. After this experience, I cannot recommend this airline to families travelling together | 1 |
Wizz Air | We booked 4 tickets from Vienna to Abu Dhabi, we tried to check in online 72 hours before the flight, 48, 24, 4 and 3 hours before, we have no way to check in online, we talked to a Wizz Air agent hi told me you can do it in airoport , when we arrived at the airport, I had to pay extra 200 € to check in, because we didn't do it online, how to check in when it's non-stop write check in is not AVAILABLE ONLINE !!! THE WORST COMPANY THERE IS WIZZ AIR TERROR | 1 |
Grupo AirFrance-KLM | We booked 4 tickets with KLM because the flight times were convenient and the airplanes new and I've never flown on a 787 before, so great. Outward bound leg was cancelled 24 hours before the flight because of mechanical difficulties of the plane GRZ-AMS, so we had to go via MUC on an old 340. The return leg was also changed which we only learned upon checking in exactly 24 hours before the flight. Now we have to go with Delta on an also old 777. When we wanted to choose our seats (as soon as the online check-in was open), there were no alternatives at all and we had to sit apart from our family members or pay 120 USD per pax for premium seats. Terrible experience, will avoid KLM at all costs from now on. | 2 |
Grupo AirFrance-KLM | We booked Air France to Budapest as British Airways were ridiculously expensive. The aircraft cabin was very clean and smelt fresh. We departed Heathrow late but we arrived into Paris still on time. We weren't expecting much on the flights but the crew were nice and the snacks onboard were good too. I have a major interest in aviation and I had my GoPro on the window. The stewardess rather rudely told me to take it off and turn it off, which was fine, but she could have rephrased her comment instead of shouting, but it didn't spoil my flight. | 8 |
Grupo IAG | We booked BA to take us to Madeira on 22nd November, departing at 12.20. I want to comment on a couple of aspects of this booking - the BA phone App, and their handling of the debacle at Gatwick on that day, when everyone had to evacuate the terminal because of a security scare. I was already irritated by the app before we got to the airport. It allows you to download a boarding ticket up to 24 hours ahead of the flight and store it (up to 8 of them if you like, for the same flight on the same phone). I did this, and could find the boarding tickets on my phone, but the app kept inviting me to download them again. Why didn't the app know that I had already downloaded them? This was puzzling, and a bit worrying. At Gatwick, there was an enormous queue for the security gate, and everyone was eventually evacuated from the building because a 'suspicious package' had been found. This was nothing to do with BA, of course. Gatwick were useless at keeping the crowd of 2000+ people informed , so I looked to the BA app. It said that the flight was delayed, and the departure time kept being pushed back until it settled on 16.00. Not too bad. Eventually we were allowed back into the terminal with over an hour to spare, and it looked like we might make the flight. We queued again for almost an hour. The app still insisted that the flight was scheduled to take off at 16.00, but the security officer was confused when she looked at our boarding passes. She said apologetically that the flight had been cancelled, and that THEY HAD KNOWN THIS FOR AROUND TWO HOURS. What is the point of having the BA app if it is not kept up to date? We could have been told, two hours earlier, either by the app, or by Gatwick, that the flight was cancelled. Have you ever tried to retrace your steps against an oncoming queue of tired disgruntled passengers, all wrestling with their carry on luggage, passports, and plastic bags? It's not easy. The app IS useful for downloading boarding passes, but NOTHING ELSE, in my opinion. Now to the good news: We attempted to get to see a BA employee about re-booking our flight, but, obviously, they were completely swamped, and gave us a number to call. This number was 'experiencing difficulties', which was also understandable. But BA took the initiative and had automatically booked us onto an early flight the next day. We could accept that, or reject it and contact them to arrange another time/date. This resolved the issue for us immediately and it is the reason we've awarded them three stars. A good quick solution, BA, but please sort out that app. | 3 |
EasyJet | We booked Easyjet Special Assistance at Palma Airport, and it could not have been easier. At the Check-in desk we were directed to the SA area where they checked our Boarding Passes, then provided a wheelchair. They offered to push it through the terminal, but were happy to let me do it instead. We were then taken through Security without queuing, then again at Passport Control, we were taken to the head of the queue (in front of a few hundred passengers!). At the boarding gate, we were met by Carlos (aka Chas) who took us through first, and down to the tarmac via a lift. We then boarded a truck which lifted us up to the side door of the plane.Fantastic service, will not hesitate to use again. | 5 |
Jet2.com | We booked Jet2 to give my partner more leg room . As Ryanair are so close. Will jet2 are now the same and are more expensive . Will have to reconsider . Otherwise everything was great | 4 |
Grupo AirFrance-KLM | We booked KLM flights together from Malaga to Panama (via Amsterdam). We paid 1487.76 euros for the two tickets. Unfortunately I could not get back to Malaga in time to check in, so decided to go straight to Amsterdam and meet my partner there to catch the next leg of the flight. My partner checked in at Malaga as planned and informed the representative at the check in counter that I couldn't get back to Malaga so was going to meet her in Amsterdam. My partner asked if the rep could arrange for our seats to be together for the Amsterdam to Panama flight. The rep advised it was best to both check in again together at Amsterdam. Once at Amsterdam check in desk the representative advised there is a problem and they need to go to the ticket desk. The ticket desk assistant tells me I will have to pay a 500 euro 'penalty' for missing the first flight. Even though I felt like he was being held to ransom I had little choice but to pay the 500 euro 'penalty' if I wanted to continue on the holiday. It took the ticket desk assistant at Amsterdam 10 minutes to carry out some admin and issue a new ticket. How can KLM justify 500 euros for this? It wasn't like we just 'no showed'. My partner checked in as scheduled and informed KLM at the check in desk at Malaga the situation. Why was nothing about penalties mentioned then? So disappointed at KLM's 'computer says no' attitude and their failure to see the customers point of view. Companies that hide behind t's & c's can not be trusted in my opinion. It's easy to be smiley and helpful when things are running to plan, it takes a real customer focused company to actually look into customers problems and come up with win win solutions. If you're flying KLM make sure you read the terms and conditions and don't expect any help if things go wrong. | 1 |
Lufthansa | We booked Lufthansa all round the world my son and I left Australian me going business class all around the world for 70 days and my son economy class to London then he returned 1 st of August to Australia then the 6th my Czech partner flying into Prague we haven't got to finish our trip with Lufthansa yet1, lost my sons suitcase in Heathrow and he filled the paperwork out 2 weeks into his UK stay they sent him a message, great we found it sent it back to SYDNEY really2, before we left Australia changed 2 legs to Singapore airlines they were brilliant 10/10 in one leg with Lufthansa I ask where the business class line was and promptly was told just sit down over there3, my partner was supposed to arrive in from Australia this morning here Singapore flights were fine, then when connecting from Lufthansa in Frankfurt she was told she didn't have a seat LH1392, now at 12 hours later she arrives in I hope from Munich, I fear she will have no luggageLufthansa your reviews are 1/10 get rid of you new CEO | 1 |
Ryanair | We booked Ryanair for flights in July they cancelled our flightsBooked again for June this guess what cancelled our flight againJet2 flight do trust Ryanair we cancelled flights all time | 1 |
Jet2.com | We booked Special Assistance for our flight from Birmingham, it was so organised, the staff super friendly and helpful.Great flight attendants on the plane, very friendly. | 5 |
Turkish Airlines | We booked Turkish Airlines for our vacation in Turkey. To our surprise the flight was delayed due to mishandling of customers at the airport by the staff. The staff on ground was really mean, rude and had no ideas how to handle the customers. After not communication correctly multiple times about the check in counter, staff was yelling at the customers and not giving proper guidance about where to go. When asked about that, their responses were really mean. Staff behavior felt like we were traveling for free. Due to mismanagement, flight was delayed for more than 2 hours and they never apologized for that. In flight features and services were really bad including the seats which were really compact compared to normal Turkish Airline seat. This is probably because the carrier was from AnadoluJet. Had we known we would have not selected this and paid this much money for the ticket. Meal provided by Turkish during the flight is still the same COVID friendly bag which is good for nothing, whereas the other airlines are now back to their original meal options. We had the worst experience of traveling with Turkish Airlines. | 1 |
Vueling | We booked Vueling to go to Disneyland Paris and lets just say the experience wasn't so magical. Disneyland was but not Vueling.The tickets were very much over priced; we had a voucher from a previous ticket and because the ticket was double the price it negated the voucher entirely. The customer service help line was horrible, non existent actually.Booking the flight and baggage was confusing and would be spanish alot of the time, we managed to pay extra for baggage because of this!The flight itself was delayed, so delayed that the airport we were meant to fly to was closed and we had to fly to a different airport!The whole experience felt cheap but the price wasn't. Don't use this company and try a more reliable well known travel service. | 1 |
Wizz Air | We booked Wizz air to attend family event in Vienna on 24th August, 2023. We were waiting to board after checking at Gatwick airport there was a message in the screen stated our flight has rescheduled on 25th August at 12:15. There was no any help desk for prestigious Wizz Air to find out any information or nobody for assistance. Because we were flying for a family event we needed to be In Vienna in the morning of the following day, we booked four tickets of our family through Norwegian Airlines to travel same night to reach Vienna in the morning. I still wondering how other airlines operated the same night but not esteemed Wizz Air . As no other way to contact Wizz Air I send an email at the Airport to cancel our rescheduled flight for 25th which didn't suit us at all and kindly request to refund our money. Since then I have been communicating with Wizz Air through emails , I haven't received our refund for the 4 tickets which we purchased directly through their website. Due to current financial situation travelling abroad , family of four is quite expensive . But Wizz Air not consider any of those. I thought easy to get refunds if you buy tickets through the Airline itself. But that is not true with Wizz Air. No contact number to discuss this issue . Only way to communicate with them emails. But we didn't get our refund. I have been trying since then. . I would like to warn other customers be careful. It is not easy to get your hard earned money back if you book through Airline like Wizz Air. Please think twice before you purchase if something goes wrong no any contact number to contact Wizz Air. I am sorry, I don't recommend to any to purchase tickets from Wizz Air. | 1 |
Ryanair | We booked a 10 day holiday in Gran Canaria staying in Bungalows that we have previously stayed in. As usual we booked the flights separately. For the first time we booked Ryanair. We booked and paid for flights to match our 10 days. Last week we were notified by Ryanair that our outgoing flight had been put back 3 days! No chance of a different flight on our original date. In effect we now had 7 day flights against our 10 day holiday. We've had flight times changed on the same day before but never put back 3 days. I suppose you get what you pay for with Ryanair. I can fully understand why they are the most complained about Airline. Absolutely no Customer Service. | 1 |
Turkish Airlines | We booked a Christmas vacation (Zanzibar) tickets with Turkish airline, but ~3 weeks before departure they just cancel without providing any comparable reruting. Just a offer to refund, which is not very useful, since tickets so close to tickets now have tripled. On top of this the customer service was horrible. Stay away from this airline! | 1 |
Jet2.com | We booked a Jet2 holiday to Turkey and had a fab time. Transfers all sorted, flight was nice and service was good. The holiday rep Mehmet who came to our hotel was great, he gave us lots of advice about our trip and was very helpful. We did a boat trip also booked through Jet2, only negative about this trip was that drinks were not included on the boat, only food was. This was slightly disappointing, but other than that we had a good time. | 4 |
Vueling | We booked a Paris to Venice flight for the 1st of october, 2 days before the Italian government put in new measures related to the COVID 19 pandemic, namely that of needing a negative covid test done within 72 hours of travelling (feat which proved impossible for us at the moment in France due to a saturation of our labs with tests and delays of one week to receive the test results). We attempted to discuss with the airline's customer service the possibility of changing our flight, as reimbursement was non negotiable; we would have been very happy to consider a change of destination, especially given we understand this time is difficult for airlines, but it was impossible to have any conversation whatsoever. I explained other airlines were offering flight changes, in terms of dates and destination, but Vueling would not consider this at all despite the pandemic and the difficulties it represents for everyone, whether customer or business.We do not recommend you consider travelling with this company at any time while the pandemic continues considering how quickly governmental measures can change as they are thoroughly unflexible on this matter and will not attempt to help you. It is not worth even considering to continue travelling when the risk is of losing all your money. We were incredibly disappointed that there was absolutely no opportunity for discussion when many businesses have shown great flexibility and adaptation during this pandemic.I cannot speak to the quality of the actual flight as we will not be taking it. | 1 |
Ryanair | We booked a Ryanair flight and had to pay £55 per person for not checking in online. They said they sent email notification. But I did not receive any communication about this prior to boarding. We had priority boarding for one of us and asked them to refund some amount. But they kept sending same automated replies saying we have to pay if we do not check in online after repeated communication. We explained that we did not get any emails but they would not even notice. | 1 |
Vueling | We booked a Vueling Airlines flight via a French portal (govoyage). Flight would have been on a Saturday from Bruxelles to Bilbao in the early afternoon, arriving in Bilbao at about 5pm. One Day after accepting my booking and confirming the flight details by email and after charging the price to my credit card, Vueling sent an eMail announcing that the flight was canceled. Their counter proposal was a flight on Saturday night from Bruxelles to Barcelona, arriving at Barcelona at about 11pm and continuing to Bilbao next morning at 9am. So losing one night at the airport. I accepted the possibility to cancel the flight, but to get the money back was (and is) a nightmare. People at the hotline were more than unfriendly. Vueling no way, never again. | 1 |
Grupo IAG | We booked a business class flight with Qantas from Melbourne to Glasgow via London. As Qantas fly to Heathrow, British Airways is their partner airline so we were automatically booked on BA from Heathrow to Glasgow. We booked this flight in October however 2 days before we were due to leave, we received an email from British Airways, advising that our flight from Heathrow to Glasgow has been cancelled. To help us out the email said, they had however booked us on another flight leaving from London City Airport, which is 26 miles from Heathrow Airport and the flight is going to Edinburgh, not Glasgow. Not sure how we were supposed to get from Glasgow, additionally it is in economy, not business class even though we had booked business class originally. We booked this as one connecting flight so British Airways know that we have just travelled 22 hours from Australia. There was no mention in the email about compensation for the change of class or additional travel costs in getting to another airport, nothing about possibly not accepting the flight given it was obviously never going to work for us and no contact details for British Airways. They also sent the email on Good Friday so even when I did eventually find a contact number, their office was closed. I have never experienced such terrible customer service with any airline I have ever flow on and I can guarantee I will never fly British Airways again. | 1 |
EasyJet | We booked a car through this company the flight was 15 mins early after no delays collecting our luggage we went to the car hire desk and there was 3 people in front of us. Once at the desk we was told that the credit card had to match the name on the drivers licence even though it was in my wife's name same surname we called the contact no to change the booking and was told that our time slot had gone and we would have to sort a car out ourselves. Point 1 if our flight was delayed we asked this question on our return we was informed by Easy jet that it would still be the same issue and have totally refused a refund. Be aware they don't care easy money for them. | 1 |
Vueling | We booked a direct flight and it was changed to another schedule with stop over of 10 hours and additional cost, never vueling anymore | 1 |
Grupo AirFrance-KLM | We booked a direct flight from Amsterdam to Tokyo return and KLM changed the flight, adding a stopover in Seoul (where we had to get off the plane, go through security and wait 1-2 hours before boarding again) without notifying us.When we filed a complaint we were told that because the delay was less than 3 hours each direction then we are not entitled to any compensation. | 1 |
EasyJet | We booked a family holiday last year and unfortunately my daughter last month was diagnosed with a rare cancer and she is critical and we cannot go now and they won't refund the flights and only offering a voucher for flights only and valid 12 months and my daughter is going to be unfit to fly for a very long time if she survives we are not working as at daughter's side 24-7 and can't afford to loose this money and we just want a refund | 1 |
Ryanair | We booked a family holiday to tenerife before anything was mentioned about a covid pandemic. By the time we were to leave in August the only way was isolate for 2 weeks upon our return, 4 weeks off work and children out of school for 2 weeks was out of the question. Got money back from hotel but as the plane still went ahead we couldn't get anything back, over a thousand pounds that to this day we have never seen a penny of.We live and learn, just got back yesterday from an amazing holiday in rhodes.Ryanair may be cheap but there's a reason for it, I would rather save for 2 years and go with a reputable company than holiday once a year with these pirates. | 1 |
Lufthansa | We booked a flexible Premium Economy ticket with Lufthansa from Paris to Bogotá. About three weeks earlier, Lufthansa announced that the long-haul flight from Frankfurt had been cancelled. So I called the call center and asked that Eurowings Discover flies to Bogotá via Panama City. Confirmation etc. received by email. Hotel canceled in Paris. 4 days later this ticket was canceled again by Lufthansa. Another call to the call center revealed that you have to fly from Paris - no customer service from Lufthansa. They insisted on Paris, and the reference to the new ticket issued and that Lufthansa had canceled it didn't help. Only the internal instructions at Lufthansa were referred to. Transfer to AG from Paris rejected. Either money back or from Paris. Arrival and hotel organized again and then with two changes to Bogotá. You don't have to say a word more about what is called on European routes at LH Service. Eurowings Discover - yes it works, but all drinks in the Premium Eco are free of charge. Otherwise, customer orientation at Lufthansa is underground - even if they cancel flights themselves. Hands off! Wir haben eine flexibles Premium Economy Ticket mit Lufthansa von Paris nach Bogotá gebucht. Ungefähr drei Wochen vorher teilte Lufthansa mit das der Langstreckenflug ab Frankfurt storniert sei. Also das Callcenter angerufen und angesprochen das man mit Eurowings Discover über Panama-Stadt nach Bogotá fliegt. Bestätigung usw. per Email erhalten. Hotel in Paris storniert. 4 Tag später ist dieses Ticket von Lufthansa wieder storniert worden. Ein weiterer Anruf beim Callcenter ergab das man von Paris fliegen muss - Kundenservice gar keiner seitens Lufthansa. Es wurde auf Paris bestanden, auch der Hinweis auf das ausgestellte neue Ticket und das ja von Lufthansa storniert wurde hat nichts geholfen. Es wurde lediglich auf die internen Anweisungen bei Lufthansa verwiesen. Umbuchung auf AG von Paris abgelehnt. Entweder Geld zurück oder ab Paris. Anreise und Hotel wieder organisiert und dann mit zweimal umsteigen nach Bogotá. Über das was sich auf Europastrecke bei LH Service nennt muss man kein Wort mehr verlieren. Eurowings Discover - ja geht, aber n ihr alle Getränke in der Premium Eco kostenfrei. Ansonsten ist die Kundenorientierung bei Lufthansa unterirdisch - auch wenn sie selbst Flüge streichen. Finger weg! | 4 |
Vueling | We booked a flight 5 days before departure and then received an email notification that our flight had been rescheduled for a morning flight. I followed the email instructions and went to "Manage my booking". I clicked on "Change flight" to see if I could change to a later flight. By clicking on "change flight", the rescheduled flight was submitted and confirmed. I Did not even get a chance to go back the the page to request a refund. I emailed to the customer service to get a refund. Of course my request was rejected.After booking, my flight time changed to an unsatisfactory time with no reasons and no alternative offered. I also tried to call customer service, but I gave up because I was on hold for almost 1 hour. Both their website and customer service were useless.Don't fly with Vueling if you can avoid it. | 1 |
Grupo IAG | We booked a flight 6 months in advance to find out 6 weeks beforehand that they cancelled it - no reason whatsoever. Instead they automatically put us to a flight the following day in the afternoon thus losing us a day and a half of holiday and considering it was a Thurs-Mon trip this messed up our plans. We're disappointed with the service and the late cancellation, we feel we've been mislead. | 1 |
Vueling | We booked a flight for April bhx to Bcn return. Flight was cancelled and we could not have gone with covid in Spain. so we requested a refund. This was denied and forced to have a credit note. A few weeks later booked by telephone same destination flight in September. I was asked to pay a further £160 taking outlay now to £288.00. Also told we'd paid an extra to make these tickets totally flexible in case we had to cancel re the pandemic and that we could do this without penalty for the next 12 months. Told them I can't access my account as refuses to reset password. They said I'd get a call back to fix it. In September covid was still a problem but we could not contact vueling either by phone or email. Phone system just on a loop and no one answers. Did not take the flight under government advice and now vueling state I have lost my money and credit as they operated the flight. There was no method of contacting them and I still have no access to my account. I will never use them again and I was a regular user. This is outright thieving. | 1 |
Vueling | We booked a flight for a family of 4 from Paris to London but I was a little worried after reading the reviews. All my concerns were unfounded. The flight left exactly on time, and in fact landed ahead of schedule. Check in process was smooth, staff was polite and there were no issues with the bags. We had paid for 2 cabin bags and each of us had a personal bag. We did make sure though, that our bags were exactly within the allowed dimensions. So I would suggest you do that to avoid any surprises. | 5 |
Turkish Airlines | We booked a flight for a very important event on time of my flight i receive a message of flight delay but when we reached airport we got to know it was on time, and there was some fault in their system, it was a totally wrong and misguiding communication from the airlines part, and no one ever informed us about the flight that it was not delayed, i was in a shock i had no time to take another flight and reach my destination, and i missed that event... | 1 |
Ryanair | We booked a flight for eight people in January. Before the COVID pandemic was even heard of. The trip was to Celebrate a friends 50 th in Benidorm. We are due to fly on sept 5th but obviously can go due to the quarantine restrictions on our return home . I have tried to speak to someone from Ryanair customer service dept to try and get a voucher or a refund for 4 hours per day for 4 days !!!!!!! Nothing !!!! The ansaphone message just says our phone operators are too busy to answer at the moment and the call is terminated. I vowed I would never use these clowns three years ago when I had late check in charges applied at the airport of £200 . However I gave them another chance for this trip. NEVER , NEVER AGAIN !!! Disgusting service from a disgusting cowboy outfit. They WILL go bust shortly . They can't survive this so keep your money safe and don't give these muppets a single penny of your hard earned cash!!!!!!! | 1 |
Ryanair | We booked a flight for four to Majorca in August. The returned flight was cancelled and we completed the refund form for that leg. Ryanair issued a voucher for outgoing flight as well and took booking of my account. Because I could not contact them during 5 days of trying, I had to re book the same outgoing flight again at higher cost and complained. They then cancelled that flight booking. In desperation I booked on Easyjet. I later manged to get through on Live chat at 5.59.45 in the morning and although both bookings were not on my account they were live on their system. I now had three flights bookings to Majorca for 4 off us on the 16th August. Live web chat could not help further just said booking were live + I have new Easyjet booking. Original £800 booking now cost me £2000. No sign of any refund of money jet! The inability to contact them is a legend now. It is a race to the bottom which unfortunately we have all aided. | 1 |
Vueling | We booked a flight for our daughter to join us during half term. We have just received an email from Vueling changing the flight date from 19th October to 12th October !!What do they think they are doing - this is absolutely ridiculous. It is IMPOSSIBLE to speak to anyone and no chat facility - I am disgusted | 1 |
Turkish Airlines | We booked a flight for our honeymoon 6months ahead yet Turkish Airlines decided to change our plan and overbooked the plane, meaning, we didn't actually get to board the plane and missed our connecting flight and stay in Manila.It is absolutely unacceptable that when you pay €2.000 for the tickets, you are unable to board the plane because you didn't buy on top of that a freaking seat! How dare you?! Ground staff blamed us for not buying seat and for wanting to check in so late. So late, meant that we were at the airport 2,5ths before the flight!Then as a "compensation " they booked a hotel for the night. Only problem was that the hotel was extremely outdated and they had a concert until 2am in the hotel which we could hear 4 floor above. Absolutely unacceptable!!! Thank you for the amazing Honeymoon Turkish airlines! | 1 |
Ryanair | We booked a flight for september 2018 (in june 2018) to southern Italy and after we booked our other reservations like a place to stay, the next week RyanAir suddenly decided to cancel the entire flightroute from 1st of september on (including our flight). We've had to cancel our other reservations and pick an entirely different vacation, as there is no similar route.I googled RyanAir cancellations and found out that they have canceled hundreds of thousands of flights in the past years, even upto the flight day itself. I would say: if you cannot proceed with your route or service then simply don't offer it until you know for sure. This type of behavior is simply not acceptable any more in this day and age. Even if a company offers a cheap service, that doesn't excuse them from a decent level of service.Not to mention getting a refund wasn't as easy as it should be. At first I received the email stating that our flight had been canceled, with two options: 1. try to get a reroute from RyanAir 2. Get a refund. I tried getting a reroute but nobody responded to me through email. And after I read all the cancelattion complaints on Trustpilot, I decided against booking with RyanAir ever again. So I went for the refund option.The refund was supposed to be easy through an online form, but when i filled in my reservation number the form told me that my flight hadn't been canceled, or that my name didn't match. I tried getting into a chat with RyanAir customer service, which was NOT easy at all. The page offering the live chat constantly told me no one was available (eventhough it should be open at business hours). And everytime the form for filling out my name became vissible it refreshed and switched back to 'nobody available' so it took me a long time to even finish the form with my name and reservation number.After I managed that, it took them about half an hour to finally get me into a chat with someone. Who told me again to fill out their refund form, but in a different browser and incognito. Fine, I tried, same result: my flight wasn't canceled according to the system. Then they offered to do it for me. And said that I would receive confirmation soon after.After I closed the chat I received an email CONFIRMING MY FLIGHT. I decided to just ignore it and see what would happen. I received a badly written cancelation confirmation the next day, stating it would take them 5-7 working days to process the refund (blaming my bank for the time it would take).All in all, I have seen enough and will not book with RyanAir again. Seeing the reviews on here I would say we have dodged a bullet. For anyone who doesn't like unpleasant surprises with their vacation or traveling, i would also advise: the low price is not at all worth even this. | 1 |
EasyJet | We booked a flight from Belfast to Barcelona they have now changed it to a different day and a different airport. Our return flight is from Southampton to Belfast. We had to cancel the Barcelona booking and are now having to fly from Dublin so we have to leave our car at Dublin airport. So I have tried to get a refund for the flight from Southampton to Belfast as we now have to go to Dublin. They are giving a refund of £14 i paid over £200 for the flight so because of easyjet.com we are know over£200 down thanks alot easyjet.com | 1 |
Wizz Air | We booked a flight from Budapest to Rome on Wizz Air as the value appeared to be very good. When we arrived to check in we were charged first to check-in (I have never had that happen in the past with any airline) then we were charged for both checked and carry on bags. At the gate we were again charged for carry on bags in spite of having receipts for payment. The total check in and baggage charges were significantly higher that the price of the two tickets by more than 50%. Outrageous and very misleading. Travelled July 22 2014. | 1 |
Eurowings | We booked a flight from Cologne to Bangkok with Eurowings and about two months before we received email that our flight was now leaving from Dusseldorf, We were advised we would be compensated for extra costs due to this. We decided to extend our car hire by one day and return to Dusseldorf instead. This incurred a one way cost of 22 euro as well as extra day of hire plus fuel cost. I submitted claim and after two weeks we were advised that we would receive 18.90 euro compensation. We were told we could have taken a train from one airport to other and we would have been reimbursed for the cost. This cost would have been 44euro and I would have settled for that but they would not even give us that. On top of this the connecting flight was late and we almost missed the flight and it was only through a lot of begging and discussion with senior staff that they allowed us on the flight. | 1 |
EasyJet | We booked a flight from Edinburgh to Bristol for a 5 day break. Yesterday RMT announced strike days which coincided with our dates meaning we could not get to places we had planned to by train. We were able to cancel our hotels with no issues.Called Easyjet, no refund, except £26 which is government tax apparently. Flight was over £300. I don't remember being prompted when I booked there would be no refund. This is inexcusable service from an airline.We were not even offered a flight voucher. Told to check day before/ on the day in case the flight is cancelled if so, we would be given a full refund. I'm not going to cancel at least they can't resell our seats if we don't turn up.Losing £300+ is not what we can afford to lose in this climate. Had we been offered a refund, we could have booked an alternative trip away closer to home.Shameful customer service.Shows how much they value their customers by not responding to many of these reviews.Would never book Easyjet again. | 1 |
Iberia Express | We booked a flight from Lanzarote to Coepnehagen with a transit in Madrid.While on vacation, Iberia Express changed our flight from Madrid to Copenhagen so it departed before we arrived in Madrid from Lanzarote. Afterwards, the furthermore changed the flight from Lanzarote to Madrid such that we had to shorten our one week vacation with 3 days.Iberia Express did not offer us any new flights and did not want to remimburse us.Besides ruining our vacation, they also ruined our economy. | 1 |
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