Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Washington to London. Our flight was unexpectedly cancelled. My husband spent hours on the phone in the middle of the night to try and rebook our flight. We were told by the customer service representative that we should just cancel our trip (after spending thousands in lodging, tickets, tours, etc). When we finally rebooked we still lost one day, one day of lodging, and tickets to a show. We tried to at least get another day on the end of our trip but no one could help us. No one cared that our family vacation was totally altered and cost us a bunch of money. We are so disappointed and angry with the customer service here! | 1 |
Turkish Airlines | Washington to Minsk via Istanbul. I am a Deaf passenger. I called IST Hotel Desk office and Turkish Airlines Customer Relations prior to my departure to Istanbul for stopover and Turkish Airlines staff confirmed by phone that they will provide hotel accommodation or tour with breakfast for my long layover - stopover 20 hours after my arrival at IST on August 10, 2018 on way before connecting flight to Minsk, Belarus. Turkish Airlines Customer Relations asked me do not worry and promised that Turkish Airlines will take care of the hotel accommodation very well. They assured that there IST hotel desk will arrange to ensure hotel accommodation will be provided. When I arrived at IST and they refused dumped me away from standard service/accommodation and IST airport staff at hotel desk said that they will not provide me a hotel or tour with breakfast for my long layover 20 hours at Istanbul. I realized that Turkish Airlines is not honest did not follow ethics practice and fooled me against their advertising about stopover program with hotel and tour. I am concerned with Turkish Airlines's lack of integrity and assurance. I slept on floor mat during long layover 20 hours at IST airport. From my understanding, Turkish Airlines website posted all information online that economy class passengers will have a hotel accommodation or tour with breakfast during long layover. They treated me poorly because I am deaf passenger and passenger with disability. I do not appreciate Turkish Airlines' fraud with hotel accommodation or tour with breakfast that were not provided actually. I lost trust in Turkish Airlines. I feel regretting to purchase a ticket and choose to fly with Turkish Airlines. I spent wasted $30 visa for nothing at IST and I did not see Istanbul during stopover - long layover 20 hours. Turkish Airlines put me to sleep on floor mat at IST for a long layover that was disgraceful. | 1 |
Turkish Airlines | Washington to Odessa via Istanbul. The economy cabin seating configuration is 3x3x3 on the 787 meaning that the seats are smaller than the airbus. Aisles are narrow due to that extra seat squeezed in and the crew had to squeeze themselves and the cart through. IFE was good with a wide selection of content. The crew worked hard and had delicious meals. The smaller plane from IST -> ODS was more comfortable for the shorter flight with a nice snack. Internet didn't seem to be working on the IAD-IST long haul flight (not a problem for me.) Amenities provided in economy: socks, earplugs, sleep blindfold. | 8 |
Grupo AirFrance-KLM | Washington to Paris CDG . Left my shaving bag in my seat, realized it was missing within 10 minutes of leaving the plane, had not even left the Air France Lounge when I reported the loss. They refused to make any attempt whatsoever to retrieve my valuables (and there were many!) Their procedure for retrieving lost or forgotten items is archaic, the staff are obnoxious and uncooperative, arrogant and inefficient. I will never fly with Air France again! My advice is to make sure if you are flying with them, make no errors! Resolving problems through them is impossible! | 2 |
Grupo AirFrance-KLM | Washington to Stockholm via Paris CDG. I booked a codeshare flight as I am a Delta Airlines Premium member and initially booked premium economy on Air France as I had seen photos of their seats, etc. When I checked in I was offered an upgrade to business for a very great rate. Of course, I jumped at the chance to fly overnight hours in style. While not as superb as a Delta or American business (reclining beds in your own pod) the seating was excellent. Roomy, nice with ample storage built in so one did not have to get up too often. The service was also lovely and attentive. Food was excellent for airplane facilities. Overall the experience was pleasurable as the aircraft was new. The flight was on-time. The service conscientious. The only minor flaw was the entertainment was not the best, but on an overnight flight it was sufficient and offered ample French film options which is a breath of fresh air from the "Hollywood" fare one usually has to choose from, so I give it a high mark. | 8 |
EasyJet | Wasn't able to add a cabin bag after check in. No customer service available online.The 3h40 flight was extremely uncomfortable, mainly due to limited space, and a very large passenger sat in the middle seat next to me. I was disturbed the entire flight by the air hostess knocking in to me as my shoulder was slightly in the aisle (because of the large passenger next to me) The same members of staff must have hit me more than 50 times during the entire flight.To make matters worse, the passenger next to me listened to music and watched videos on loud speakers during a night time flight. Cabin crew at Easyjet never intervene in such instances.I cannot chance easyjet again as a considerable percentage of flights i've taken have been similar. It's funny how this doesn't happen on other routes and with other operators. | 2 |
Vueling | Wasn't able to give 0 stars so it will have to be one.I booked onto a flight months prior to departure date. I was told at the airport the flight was overbooked and I couldn't be given a ticket I had paid for with no real explanation. I was flying from Barcelona to Newcastle via Paris. The best they could do is put me on a flight to Paris or London. I got the flight to London and had to pay for a hotel and travel to my final destination. I was told I was due compensation in the airport. 6 months later still no payment. They tell me the money has been sent (my bank tells me otherwise) and can't provide proof of payment. Calls palmed off to emailing and emails ignored. Customer service serves no purpose as it's all put off and never followed up. | 1 |
Lufthansa | Wasn't able to tog in to digitally check-inReached out to support, got redirected to another team to file a ticket. Filed the ticket, but nothing happened.Support was rude, said it was "too late" to look into it.Asked a few more questions since I travel often and never had this issue before. They kept using template responses, just rude.Then I see online check-in is open and available without logging in.What a mess of a company. Why bother improving when you're practically a monopoly? | 1 |
Ryanair | Wasn't aware of hidden costs which changed from last time I flew with them. Very confusing and ended up more expensive than alternative airlines so the 'that's what you get for such a cheap flight' argument didn't hold up. I am disabled and was confused about the arrangement here. At the overseas airport, there was no assistance at all and chaos with wheelchair assistance wouldn't have looked out of place in 'Father Ted or Little Britain'angry from twickenham! | 1 |
EasyJet | Wasn't charged for my case going out & then charged on way back. Took my wheels into consideration being over by 1cm.Money scammers, also staff were unprofessional in their responses. Hopefully easyjet will go into liquidation. | 1 |
Grupo IAG | Wasn't even worth 1 star.Another disgraceful service from BA. After a flight cancellation at tea time and being informed our next flight was 9pm the following evening, being told staff would be on hand to assist with accommodation arrangements, this was NOT the case. Travelling with a 5 year old we were totally stranded at Heathrow with nowhere to stay andy child in need of sleep after an overnight flight. Staff were surly, unhelpful and showed 0 compassion. Forced to sleep in a hotel lobby until a family member could drive 4 hours to collect us as it was totally unreasonable to expect us to wait 27 hours for a next flight without a place to sleep and shower, we requested compensation for the food we bought and cost of fuel to be offered a voucher for another BA flight. This is totally not acceptable and a total insult.This was by far the first time BA have been shocking and lacking any kind of service or courtesy. | 1 |
Ryanair | Wasn't expecting much as I have flown with Ryanair many times however the flight was delayed over an hour and 45 minutes they then took an hour to get through the cabin with the food and didn't have any food other than Pringles. Thankfully we eat in the airport so we weren't starving but definitely not ideal when the plane lands after 10pm and most restaurants are not serving food. | 1 |
Jet2.com | Wasn't keen on the self service luggage label machine at East Midlands airport, still had to go to the counter then, so couldn't see the advantage? Other than that happy with the Jet2 team. | 4 |
EasyJet | Wasn't listening to my request and was no help whatsoever | 1 |
Grupo IAG | Wasn't permitted to change passenger for a flight, so agreed to cancel the ticket and then book new passenger into the same seat.Paid £1200 for original seat, was told on phone i'd get a £265.01 refund. Had to accept this. Then also received a £30 cancellation fee that i was NOT informed of prior to accepting the refund.THEN, despite being told getting my new passenger into that seat would be a problem, they wanted to charge over £3000 for the same seat I just lost £1000 on cancelling. Would have accepted paying the original £1200 on top but this is an absolute con!No complaints department exists at BA, except you can complain via a form on their website, which states can take weeks to get a response.Called numerous times to find someone who might help, one person put me through to the complaints dept who just hung up before answering. Next person explained to me that complaints dept doesn't take calls or emails, only submissions via web form.Live chat staff completely unhelpful, can't do anything, can't take payments, can't make changes to bookings etc, just directed me back to the bookings phone line.I will never, ever fly with British Airways again after this. | 1 |
Lufthansa | Wasn't surprised to see all these bad reviews,customer service is terrible, rude and not helpful at all.2 days before my flight there was an issue with my booking that I've been told it cannot be solved so I had to cancel my booking and only got half of the money back and was offered to pay £359 extra if I wanted to fly on the same day. I ended up flying with Jet a lot cheaper and no issues. If you value your money and peace of mind do not fly with Lufthansa. I will NEVER book a fly with this awful company again | 1 |
Jet2.com | Wasn't the best experience the man in front was really drunk all through the flight and kicking off. Was scary | 2 |
Turkish Airlines | Waste of money, waste of time, waste of lifeThey don't respect you. Only looking for your money. In any case, they want to accuse you. Super rude and super impolite. they are delayed on all trips and all destinations . With those tight and ridiculous seats . Poor quality foodIf you respect yourself and your family, don't fly this rubbish dirty airlineforbidden money | 1 |
EasyJet | Waste of my time. Tried using the web form but got an error message. After waiting for 30 mins in the chat que I'm told I have to contact easyjet through the on line form. | 1 |
EasyJet | Waste of space. I want to book a flight, simple as that, as quickly as possible, Impossible for me with your system. Flight only. What could be simpler than that ? On the phone, to a human !! | 1 |
EasyJet | Waste of time as could not deal with a payment issue taken without notice as it was an outside agency. The whole situation I found very stressful and I want to complain | 1 |
EasyJet | Waste of time company,Left us in the airport overnight with no food or drink/ no contact with anyone with regards to what was happening, flight delayed 16 hours,By the time you get compensation you'll be in a coffin 9 feet under.Joke company | 1 |
EasyJet | Waste of time took 10min to answer not useful rip off company | 1 |
EasyJet | Waste of time trying to use chat online don't even bother | 1 |
EasyJet | Waste of time using automated chat bots and then having to wait in a queue for a live agent, only to be told an hour later whilst waiting that there was no response and terminate the conversation. My enquiry was fully laid out on the conversation thread with all the relevant Booking Ref and flight details as requested included, but the agent did not respond to any of it. | 1 |
Vueling | Waste of time writing this because it clearly falls on deaf ears. Florence - Gatwick route is not worth the cheap price. You are likely to waste extra costs on lost hotels / connecting flights / time etc. The treatment of customers by the staff at Florence airport has been horrendous and utterly disgusting. Purely asking for updates get ignored and treated with aggression. Not being able to get onto one's flight due to 'high winds' has been the situation since 2018 (see Twitter for examples). We have been bussed an hour to Pisa to an industrial hotel, and will be collected at 4am to be bussed back an hour to Florence to hopefully fly home to Gatwick. | 1 |
EasyJet | Waste of time, no help what so ever | 1 |
Ryanair | Waste of time. Bad enough to gladly pay more to a company that cares and is contactable | 1 |
EasyJet | Waste of time. Didn't resolve probölem | 1 |
Turkish Airlines | Waste of timeTerrible communication on a so called technical issue!!?? Its always human error | 1 |
Iberia | Wasted 1 week of my two week trip to brazil because they misplaced my luggage. This was in august. They repeatedly assured that they have sent the check and that I'll receive it exactly October 16 2024. I asked several times for any documentation if they truly sent anything and they couldn't provide but repeatedly assured that i will receive the check on their self-mandated date. Obviously there's no checks sent, and when i try to follow up with them especially their X/twitter account they say the same thing "once our colleague messages us we will let you know."For the service, i have no complaints really but the financial damage of the missed meetings that happened and the stress they causes me since my products for the business trip I travelled half way round the world for was missing outweighs this by a huge margin. So no, I do not recommend iberia especially when they lie to my face about the compensation. | 1 |
Grupo IAG | Wasted 20 mins online check in all correct then final page 'sorry we cannot check you in do it Tomm!' No explaining nothing. Prob to try and double sell the seats. Was not a technical fault. Terrible service. Wastes customers time for nothing. | 1 |
EasyJet | Wasted 4 hours in of my time. I've been a loyal customer to easyJet flying at least 3 times a year. I've been trying to contact them due to the recent changes by the government with regards to isolating on returning from Spain. I wanted to get vouchers to rearrange at a later date. You would think they would give this option on there website but unfortunately don't. Nightmare | 1 |
Grupo IAG | Wasted hours trying to book a flight using a companion voucher. Nothing was available for months. Absolutely pointless and stressful. 😩 | 1 |
EasyJet | Wasted more than 3 hours trying to contact customer services regarding our flights to Catalunya, Spain booked for tomorrow. We're unable to change the flights online because there are no available flights when we need them and no option for a refund. Very very stressful. | 1 |
EasyJet | Wasted my time | 1 |
Turkish Airlines | Wasting money, gözden security treat people like terrorist, doing illegal hand search, Turkish airlines overpriced airlines for nothingDo not recommend,Recruiting only same ideology with government | 1 |
Ryanair | Wasting time makes us wait hours to get on and off the flight very rough flight as well | 1 |
Ryanair | Wat a load crap I'll never fly wi this company again me and my partner was in lanzarote and we was in the airport departure lounge eatin waitin for r flight details but in stead we was called to the gate at 10.40 am it took us 10 seconds to get to the gate only to b refused r flights witch wasn't meant to leave for another 35 mins yes ma b it's partly are fault but come on 10seconds I must say it's wrong ended up paying another 380 Euroes for another flight gutted I must say | 1 |
Wizz Air | Wat een kut bedrijf. Ik betaalde ~40 euro voor flex. Vlucht annuleren lukt alleen voor credits in de app, dus bellen, en ze willen me van 232 wel 45 terugbetalen. Nooit meer.Dear Wizz Air,I paid for flex so that I could get all my money back if I needed to cancel. It looks kind of sketch because the app only allows for refund to the wiz air account but after much research I see that if I call I can get a refund to my payment method. I call and am offered 45 euros, out of 232 total, the same amount approximately I paid for flex in the first place. You should be ashamed of yourselves and I hope you rot in the same corporate hell you have created here. I will never come near your company again and tell anyone who asks how awful you are.Get f*cked,Noah | 1 |
Ryanair | Watch out for Bratislava airport! They will make you pay 75 euros for a bag, because it is bigger by wheels, even though dimensions are correct. Ryanair is a money greeding company and will take every opportunity to cash on you, so be careful. And if you complain, there is no response from Ryanair, they just close your complaint with no response. | 1 |
EasyJet | Watch out for Easyjetadding almost compulsory insurance via their costly mystery Dohop add-on fees. These apparently protect you if you miss connecting flights. Sounds good. But the fine print in the Terms and Conditions (does anyone read them?) excludes flights altered due to bad weather, and doubtless much else. Our Gibraltar to Bristol flight, to connect with the Bristol to Edinburgh flight, during Storm Ciara eventually landed in Bordeaux. Dohop said - hard luck: we are not interested. | 1 |
Grupo AirFrance-KLM | Watch out for overweight bags on Air France. In Johannesburg the first thing Air France do as you approach check in, is to weigh your bag(s). We had two suitcases to check in to the hold. One was 1kg overweight and the other was 2kg overweight. We were told we had to repack or pay a charge. The woman on the scales (we were still not at check in) could not tell us how much the charge was, but sent us to the Air France ticket desk. Surely if your sole job is weighing bags you may have this information to hand! We queued at the ticket desk and eventualy were told that the overcharge was US$100 per bag. A total of $200 for being 3kg over their modest limit. I accept that we were over and although it would be nice for an airline to show some degree of tolerance, I would have accepted a reasonable charge - but $200 for 3kg is just a rip off. Consequently I repacked and threw away some items including 2 bottles of wine (that were not worth $100 each!). If Air France thinks that $200 is a reasonable charge then there is an issue. If Air France thinks that forcing their customer to scrabble around on the floor unpacking suitcases is a good customer experience then that too is an issue. Air France cost me two bottles of wine but more than this they ensured I will never fly Air France again. | 2 |
Lufthansa | Watch out for the "ambitious" transfer times. Unless there was a running race scheduled in Frankfurt airport, I wasn't the only one.Have raised with customer service, and received a completely irrelevant response. | 1 |
EasyJet | Watch out for the Check-In scales scam at Malaga Airport, Spain. Recently flew back to London Luton. I weighed my outsize golf bag on digital scales before check-in and was 1kg over at 21kg. The check-in desk weighed at 23.5kg and was charged for extra weight ! When I presented my bag at the Outsized luggage desk #362, my golf bag weighted 21Kg. Blatant over-charging. Be careful when checking in with EasyJet Malaga. | 1 |
Ryanair | Watch out for the baggage police if the flight hasn't landed. Got charged 75 euros from having a compliant bag slightly expanded. Have travelled before with no issue. Staff where abrupt and rude. Stated receipt would be emailed , guess what no email. Support staff are next to useless when enquiring. Shame on you Ryan Air | 1 |
Ryanair | Watch out for this 'low-fare' company!! If you don't make it to check in online, they rip you off at the airport for €60.. and they also don't take any cash | 1 |
Ryanair | Watch out for this problem with Ryanair.I booked to park at Stansted through the Ryanair website.Ryanair changed the flight times so I had to move to a flight two days earlier.Went to change the car park booking but they say that you can't amend or cancel if booked through Ryanair - and contact Ryanair about it.I contacted Ryanair and they say contact the car park operator! So going around in circles and no help at all.Whereas if you book the parking direct it's easy to cancel or amend the booking online. | 1 |
Wizz Air | Watch out for your money. this company has a lot of traps so you can't get your money back. especially if you make a booking paying for an insurance that is supposed to refund you in case you cancel your flight. that was my case. well, turns out, they will only refund you to your "wizz wallet" not to your bank account. Additionally they only allow you to spend your own refund in a few months, so if you were not planning to travel again, think again. so watch out for your wallet. | 1 |
EasyJet | Watch out they are on the take/make with cabin bag allowances! We paid for the larger type bags flying from Gatwick, but the rude woman operative at our gate wouldn't listen, nor look at the confirmation I was trying to show her, but just insisted we had to pay an extra £24. Totally an error on EasyJet's side and I'm seeking a refund and an apology. The error was confirmed at Bodrum airport on return journey where it was fully acknowledged that we had the larger cabin bag dimensions as part of our deal. Rude, arrogant and unnecessary error by Gatwick EasyJet's staff. | 1 |
Wizz Air | Watch out âš ï¸ this airline is very tricky, looks scam 😢telling you that it's the cheapest but you never know how much you should pay in counter as it's not clear in their website rules & regulations. We had to pay nearly £150 in passport control just because we couldn't take a boarding card the day before. Funny enough that I tried several times but website didn't let me to do it. I believe the company knows what to do for their profits. Sadly they don't know how much this manners with their customer can affect their reliability. If you have to take this flight read carefully. | 1 |
Wizz Air | Watch out! Hidden Costs! Zero Goodwill! Most uncomfortable flight | 1 |
SAS | Watch this airline - on the way home the last flight I had no luggage apparently and the charge was extortionate. Why would I want a fly to 3 destinations and want to leave my bag behind in the last destination? | 1 |
Jet2.com | Watch your prices,not just just Jet2 but prices are going through the roof. | 5 |
EasyJet | Watched some documentaries about these cowboys. Disgusting attitudes with a complete lack of sympathy to customers. It's amazing they're still going. | 1 |
Iberia | Water is not a luxury3 hours on a flight and only water | 3 |
Grupo IAG | Water leak in business classMy suit was wet with dirty waterCompensation of 50 pound voucher for British airlines provided for such a horrible experience in business class | 1 |
Lufthansa | Wating for luggage took more than 1 hour in Munich. It is a problem there always. Supposedly no personnel - they probably pay less than social welfare! No wonder. After waiting more than 1 hour suitcase was damaged badly. I waited in line for complaint. They took my data and I was promised a new suitcase as mine was heavily damaged. It is now almost November and nothing. They outsource that problem to Poland, and I complained several times in writing but nothing. Just delaying it more and more and it will lead into Nirvana. I had paid business class and now this. Shame on you! Will I ever fly LH again? No, never!! Incredible, no customer service at all and just lies! | 2 |
Lufthansa | Wating one hour in phone without answer, waisting of my time!!! Do you think i have nothing to do but holding a phone for some hours to waiting you pick up | 1 |
Grupo AirFrance-KLM | Wauw!We had a lot of troubles with our visa, luckily everything got solved the last minute.. Unfortunately this meant we only had 20 minutes to catch our transferflight to Delhi in Amsterdam..During the flight, we were constantly updated by the amazingly sympathic, and sincerely concerned stewardesses Laura & Melissa who did everything they could to help , captain Tromp was even more amazing: arrived in Amsterdam, he guided my wife and me personally (and it was a long walk!) to the second check-in, as he knew we wouldn't have made it that quickly without the authority of a captain next to us.We are extremely grateful for the efforts of an amazing & sincerely empathic KLM-team,Thanks a million!KrAnne-Sophie & Fre | 5 |
Grupo IAG | Wauw. This must be the most lazy unprofessional Company i ever flight with. Some drunk u.k skunk was puking in the hallway, staff just put some white powder on is and let it rest for 10 hours. The smell in the plane was terrible. If you speak to 10 people of brittish arways in the London airport, at least 5 of them are not friendly. Costumer Comes clearly last with this Company. NEVER AGAIN! | 1 |
Jet2.com | Way better experience than other low cost airlines | 5 |
Lufthansa | Way less than one star ratingWe had the worst experience with the flight it supposed to be business class but it ended up with regular seating with empty seat in the middle and at the airport Frankfurt the Lufthansa employees are no help they make us miss our flight and they changed us $550 for a ticket for one hour plus flight to Milan and one of the ladies called us not smart people to miss our flight and it's our fault and that's why we have to pay for new ticketsThe Lufthansa people very cold not kind and they don't care about you and if they have the chance to make you spend more money they call you stupid. Thank you for reading we really need to stop people taking advantage of us because we're tired and we need to be where we supposed to be and they can change you anything number of money they feel like it.Samia | 1 |
Jet2.com | Way there was perfect the way back was a joke they need to consider all passengers not just ones with children don't get me wrong I have my own kids and other companies deal with it a lot better I raised many issues with staff and they did nothing even tho there was other empty seats available for me to move to so was very disappointed | 3 |
EasyJet | Way too slow i.e. an hour to book a flight through the chat is excessive and frustrating. | 2 |
SAS | We (2 women and 2 kids under 12) travelled by SAS from Newark to Helsinki and back. Upon arrival.to Helsinki on Aug 3 we couldn't get 4 our bags. Submitted PIR. Stayed extra days at hotel till Aug 5 afternoon hoping to get delayed bags. Got just one. On Aug 17 the status of the 3 remaining undelivered bags were LOCATED. On our way back to Toronto we received only 2 located bags. According to the tickets (tags attached to the bags) all 3 received bags were delivered at Helsinki airport on Aug 4. Why they didn't gave us 3 bags on Aug 5, I don't know. Regarding the last (4th remaining undelivered bag) Airpro staff told us that it was in Newark airport completely ruined, cannot be delivered to Helsinki. I looked into world tracing system on Aug 20 After the SAS rep gave us bags - the status of a rigid bag which we already received became from LOCATED to STILL TRYING TO LOCATE. Besides, the blue bag soft fabric that was missing recorded as delivered. I emailed to Airpro Helsinki 4 times, asking to correct an error and find the really missing bag - NO RESPONSE, NONE. Airpro staff in Helsinki is ignoring customers concerns, just shows disrespect. | 4 |
EasyJet | We (4 adults) went from Bristol to Rhodes and had a great holiday. We got delayed for 7 hours on way out. Once home claimed compensation and got agreement for £1400 within 30 mins - it took a good week and a phone call before money showed but not bad at all for that part!got £6 each for a snack too - which hardly gets a snack at airport prices.on return - delay about 1 hour and person being sick behind - not very pleasant experience! Hostess coped well as she could with the situation , to be fair.Very unimpressed with the hidden costs for seats and luggage - not given those figures until booked- paid nearly £500 extra for seats and luggage - quite usual to want a seat or take a suitcase on holiday I would have thought! it makes the price comparisons nonsense when this much is added at a later date. Also delays boarding planes because of so much hand luggage people bring into seating area to avoid the big hidden cost of the hold. Surely they should weigh a person with all their luggage (regardless of where its stashed) to work out weight on plane? and pay an excess if over a certain total weight?? | 3 |
Jet2.com | We (5 ladies) flew to Paris from Leeds — it is so well organised at Leeds … the flight was on time & all the staff chatty, friendly and helpful. I love Jet2! | 5 |
Grupo AirFrance-KLM | We (a family of 4) made a trip to Hamburg in early July and had a stop in Paris. Our first flight had a 2 1/2 hour delay so we couldn’t catch our connection flight. In Paris we spend over 2 hours to find someone feeling responsible for getting us on a new flight. On one of the biggest International Airports in Europe! After a delay of 6 hours we finally arrived in Hamburg, where we recognized that all our 5 Baggage pieces went missing. We immediately made an AHL Report and headed to our Vacation home without any clothes. We made necessity purchases over the 17 day vacation because our baggage still was nowhere to be found. I made a Claim on the Air France Website for those necessity purchases on day 14 of the vacation. After 21 days I made a claim for lost baggage because the baggage still hasn’t arrived. After 28 days 3 of 5 baggages arrived at our home. The remaining 2 haven’t arrived now for over 3 months. The customer Support took forever to just answer and asking simple questions about data that already has been send over and hasn’t paid any compensation yet. They write mails in which they said you have been on a totally wrong flight on a wrong date. For example they wrote we have been on a flight from Paris to Havana on October 11. Somehow they even closed the claim for the missing baggage although 2 pieces are still missing and on the date of the claim 3 pieces have been already missing for over 21 days. Their Website states that after 21 days you’re baggage is supposed to be lost and you are qualified for a compensation. Never again Air France, worst experience ever. | 1 |
Norwegian | We (family of 4) flew from Copenhagen to Fort Lauderdale and back. The Boeing 787 had good space between seats in economy and plenty of space in the overhead lockers. We had no problem finding space for carry-on luggage. The touch-screen in each seat provided a medium selection of movies, including a few premier movies. Also had music and a few games (chess a.o.). All movies were free of charge. The downside: We had per-ordered food. When we were served, the announcement went out, that people who had not per-ordered would have to wait 2 hrs if they wanted to buy food. Most of the staff seemed quite uninterested in the well-being of the passengers. Overall though, it was good value for money. | 8 |
Ryanair | We (me and my two friends) booked to got to Rhodes via Birmingham with ryanair.We were informed by airport staff that because we didn't have our online checking done it was £55 EACH to check in with them at the desk!!! £55- what a rip off!!!!It's in the T&Cs but I didn't see it anywhere on their site when booking otherwise OF COURSE I would have checked in one line. Never in my life heard of having to pay to get a boarding pass- no other airline has ever had this rule. Vile service !! I almost had a panic attack when the woman basically said my suitcase (which met their requirements online) didn't fit their stupid little bag measure thing. Thankfully she was actually nice and empathetic and I probably looked like I was about to break down so she "made an exception " and let me board with my suitcase. Absolutely ridiculous! Never had an airline cause me so much upset and anxiety before I even boarded the flight!! As one person wrote, walk don't fly with Ryanair!!!I will never fly with them again. | 1 |
Turkish Airlines | We (me and my two kids - 7 and 6 years old) travelled to Malta for a holiday. I was very impressed with the on board product, nice seats with reasonable legroom, very friendly staff, excellent food and also excellent in-flight entertainment. The kids received toys from the stewardess (on both flights) and were happy the entire time. Connecting in Istanbul was OK, very crowded and gate logistics not very efficient, but understandable due to the small terminal from where we were shuttled to the plane with a bus. We did not check our bags and the staff were vocal on giving priority to overhead compartment for larger bags which suited us perfectly, this is something other airlines should think of. All in all a very pleasant trip with both departures on time and a solid performance of the airline. We will certainly choose Turkish for our next trip if possible. | 9 |
Air Europa | We (spouse and myself) used AE for a return trip to Cuba via Madrid. Though in most ways the airline was acceptable rather than good or better the food was unspeakably bad. The evening meal was something that passed for pasta - in truth it was a congealed mess not warm and in no way tasty. Breakfast comprised a box with a roll with a tiny blob of butter and a piece of processed meat thrown in. Completely unacceptable. I will not fly them again. | 2 |
Wizz Air | We Flew on 11 December 2024. The website would NOT let me check-in Online whatsoever and the Staff were ridiculously UNHELPFUL and FORCED me to pay £86 for me and my wife to check-in at the airport. The Staff ladies at the Desk were RUDE, ABRUPT and SHOUTED at us for NO REASON. Our children had gifted us this Holiday as for our 30th Wedding Anniversary, and thanks to wizz air, they made it a NIGHTMARE for us from the Offset. I had NO CHOICE but to pay them or lose our Holiday. I DO NOT recommend this airline at all. I felt that Fraud had happened to me and we were Scammed by wizz air. PATHETIC AIRLINE AND THEIR STAFF ARE THE MOST DISGUSTING AND DISRESPECTFUL PEOPLE I HAVE EVER COME ACROSS.They charged us £42 each on the Return Flight for choosing our seats, YET on the ACTUAL PLANE they were offering them to all passengers for £20 each upgrade. You can Understand why I feel I have been frauded and scammed !!! DISGUSTING wizz air. | 1 |
Jet2.com | We Travelled to Bodrum Via East Midlands with my special needs grandson. From the check in desk and back to east midlands Jet 2 ground staff and cabin crew was a first class service for a budget flight.Even th Customer service line i rang to book the assisted passage was smooth and easy.Big thank you to all | 5 |
Pegasus Airlines | We Were transit London -Istanbul-HurghadaThe first fly was delayed 1 hour . The flight time was longer than expected.We lost luggages when we landed at Hurghada our luggage was lost .The staff of Hurghada airport said when we get them we will send at hotel . But not . Next day they call us to pick up luggage at airport. So we lost 1 day holiday because the clothing were in luggage. We pay taxi to collect them .Returning flights 1 hour delayed as wellNot really good experience. | 2 |
Jet2.com | We absolutley love Jet 2 and don't have a problem with them. More the villa we booked. It is actually a Sand le mar villa which obviously have a link to jet 2.The villa was not like on the website! It was a lot of money too.Villa Alex in Kapparis Cyprus!Villa was old fashioned compared to every other . It was central to other villas that rented their villas to big groups of young people( obv enjoying their holiday till very late) I had no sleep as groups of lads rented villas opposit, at the side etc… 1am…..2am…..3am…. I did complain but I had no reply.We had an ant problem, it was sorted immediately.Jet 2 come on this villa is out dated and not properly advertised!!!We love Cyprus 🩷 | 2 |
Norwegian | We accidentally purchased $1,200 extra luggage when booking online but there was no way to make the change on the website and phoning them did not help. We only took a carry on sized bag each and were charged $1,200 which they refuse to help us with. Terrible. Never again. Chris | 1 |
Jet2.com | We accidently booked Separate seats on the way back I hate lift of and landing without asking the girl turkey in dalaman asked us if wanted to sit together my stress just went thanks never a bad flight with you all staff great | 5 |
EasyJet | We added a large hand luggage to our booking and paid on line about 3 weeks after original booking. When we got to the airport we were told to pay again in full as it didn't show on our boarding pass. We were assured we could claim a refund.We have contacted easy jet 3 times now who have refused to recognise that they owe us a refund. They have agreed we paid twice. I have sent photos of the luggage as they decided at customer service first that it was too big, then that it was too heavy. Neither of which are true, nor were checked at the time of boarding.Easy jet are insulting, refusing to listen to the issue, just replying off script. Disgusting behaviour. | 1 |
Ryanair | We all are aware that RyanAir is a budget airline but RyanAir is also a con of an airline. My family and my brother are due to fly out on Wednesday. Today they have found out that the children are sat by themselves separate to the adults on the flight. And one of the children (my brother) has autism. This is absolutely disgusting and an absolute disgrace that RyanAir would put the children separate to the adults just so that they would pay for seats next to each other and it is truly astonishing that on the way back the plane is half full yet the children were still separated. My family will certainly not be flying with RyanAir again. It's no wonder that they are struggling and not profiting when all they do is try to get you to pay for every little extra thing. Even though my mum had requested special assistance for my austistic brother, this request was ignored and seating was obviously chosen based on profit rather than being customer centric. I'll certainly be taking this further and will advise all of my contacts to avoid flying with RyanAir. | 1 |
Jet2.com | We all had a very enjoyable flight to Venice, plenty of leg room which we paid for. The amount of space surprised me. The ease of going through the gate onto the plane was stress free. Very helpful staff onboard, good choice of snacks and drinks etc. Clean toilets. I will be looking to book again soon hopefully. | 4 |
Ryanair | We all know Ryanair is garbage, but here is another example.They rescheduled my flight, only by two hours, but that makes it impossible for me to take it.They offered to move me to the day before (meaning I lose a day's work, and it costs me a lot) or the day after (when I would have missed my onward travel arrangements).They refused to book me onto another flight later in the month, give me a credit or a refund. Because their T&Cs allow them to reschedule up to 5 hours without compensation. | 1 |
EasyJet | We all know about the modern airline scam of additional fees for every little thing but I think we just experienced the most unjustifiable add-on ever. We booked a seat on a flight for our 18-month-old but the online passenger information input only works for age 2 and up. We were advised to call up which we did, only to find out there's a £50 fee to add passenger information over the phone, but with no other way of doing it. £50!! The call lasted all of three minutes.The government really needs to regulate the airlines and stop this kind of exploitative profiteering. | 1 |
Ryanair | We all know that RyanAir is total crapola, but has reasonable flight prices. So just a heads up, just buy your flights thru them but NOT Car Hire or Airport Parking. I have not received my parking voucher yet and see it would have cost me exactly the same amount booking direct with Stanstead Airport. The difference is that with the latter, they send you the voucher confirmation straight away. Car Hire is also a similar problem. Still on hanging on the line now (32 mins and counting) for someone to answer. Tried their Chatbot which is absolutely the worst chatbot I have ever use - whatever question you ask, they tell you about the 'opportunity' to buy their in-flight snacks and drinks. Don't worry humans, with AI like Ryans, we will be useful for many moons to come. | 1 |
Grupo AirFrance-KLM | We all know that traveling in the times of Covid19 is not easy. Neither for the passengers nor for the airlines who are dealing with employees who might have to take sick-leave, sometimes at very short notice.However I remain puzzled and very frustrated by the following ordeal that I have been experiencing.One leg of a return-flight booked for the next fortnight gets cancelled. Proposed "free" change: stay the night on a bench somewhere in Schiphol Airport and get the 2nd leg of the travel with an early morning flight. Not acceptable! Change of flight to a day later than originally planned is possible for an extra 6 Euros and I believe that the problem is now solved. The next day the first leg of the new return-flight also gets cancelled. Once again changing the return-flight, even going so far as to opting for an airport 30 minutes further away, costs this time 9,50 Euros.The costs keep adding up and I am still not sure if KLM will be able to keep their part of our deal.It is slowly getting too nerve-wrecking to travel KLM especially when the communication is so poor.KLM should be more honest in their communication when they are facing issues with a mountain of cancellations so that they don't put the customers in the situation that they have to keep changing bookings with a never-ending trail of extra-costs that make the whole cancellation-marathon look like some kind of scam playing on an endless patience of their customers to just cough of one sub-10Euro extra cost after another. There should be NO extra costs if KLM cannot keep up their part of the deal. | 2 |
Ryanair | We all know the Ryanair are money grabbers and don't really care about customer service - they've built their entire social media marketing strategy around laughing at customers who have valid complaints. I'd always thought they were fine as long as you checked everything and understood they were strict with baggage etc….until our flight was cancelled last week due to the weather conditions at the airport we were landing at. They waited until as late as possible to confirm despite other airlines cancelling hours before. The call centres were closed and our only option at that time of night was to accept the next available flight to our destination which was two days later. We called the next day to try to re-route to another airport but as we'd had one free change already they would only do it if we paid fees and any excess cost for the flights. We were actually saving Ryanair money by trying to get home sooner as they're liable for accommodation costs and meals etc. They were even applying the policy of charging more for making the change on the phone vs online. The person we spoke to said they were reminded of the policies that morning - it's clear what they were actually reminded of was to squeeze a such money out of everyone and not make any allowances despite people being stranded and there being extreme circumstances. I put in a complaint and they just kept quoting policy and saying we agreed to the terms and conditions with no consideration of the specific details I provided. There's no customer service from them at all. They were also super quick coming back to say no, yet the claim I put in for reasonable expenses which I know I'm entitled to hasn't been updated at all! It's really put me off - Ryanair are fine when things go smoothly, but it's worth paying extra for an airline that will be able to provide some support and apply common sense when things go wrong. | 1 |
Ryanair | We all know the rubbish reputation ryanair has and my experience with them now explains to me why they have made this reputation for themselves. We wanted a family holiday which is 2 adults and 2 young children. Our first choice was TUI who's flight had sold out. We then tried Jet2 which was also sold out. Not surprising ryanair had flight availability so with not much choice with booked our flights with ryanair. As a family Our luggage allowance was 1 x 20kg checked suitcase and 3 more 10kg suitcase totalling 50kg.I asked ryanair if its OK if my larger suitcase contained 24kg and one small suitcase containing 10kg. We only wanted to bring one large suitcase and one small as when you travel with children you have to also carry other things like buggy. Car seat. Nappy bag etc. So the less suitcase we can carry the better. We thought there shouldn't be a problem with this as we have done this with TUI. Jet2. Emirates and even Vietnam Airlines. All these airlines just gave us a total amount of luggage weight and we can distribute it how we like providing no single suitcase exceeds 30kg.But no no. Not with ryanair. They insist that you cannot pool together things into suitcase even if you do not exceed your total weight allowance. So rather than travelling with 2 suitcases which are a bit fuller and convenient for the travellers. Ryanair are forcing us to check in 4 half full suitcases instead. This just makes no logical sense.For a company with such a bad reputation for being greedy money grabbers. You are not doing much to change that image. Even on little things like this. If you given a family a 50kg allowance. Why does it matter how they pack that weight? As long as they don't exceed the total allowance what is the problem? Please someone explain. Why do you make people do this? Our travels with Ryanair would be a much better experience if we can have less luggage to carry. But ryanairs pettiness just made the travelling experience more cumbersome compared to all the other airlines I travelled with.Think about it ryanair. If you given families 50kg over 4 suitcases. If each family put more weight in but over 2 suitcases instead. Think of all the space you save on your planes holding area. Think of the less suitcases the baggage handlers have to lift. And think about the better travel experience your customers will have with you. But no. Your computer says no and that is that. This is why Ryanair has this rubbish reputation and this is why that image will never change. Ryanair is always my last resort airline | 1 |
Ryanair | We all know their seats are uncomfortable even for your average size person, that's nothing new. I gave the app a go this time and it failed to check me in correctly so I was struck with a late check in fee which is one thing but it charged me in £s instead of €s, so was overcharged. Customer support is equal to talking to robot excrement. I'll never use Ryanair again unless I really really need to. | 2 |
Vueling | We all know things happen in any field of work and as a frequent traveler, I understand this, however, what happens after the mistake/problem is what sets a good company with respect to their clients from a bad/unprofessional company that seems to forget the reason they are operating.Enter my worst travel experience of all times. April 29, 2017, I was traveling from Paris ORLY airport to Barcelona - El Prat, booked my first ticket with this airline (Vueling) on the day before, did my online check in several hours prior to my travel time. Went to the airport, through security, it was time to board, scanned my boarding pass via the smart phone, and the gate agent told me that the ticket was canceled, by who?, Vueling, why?, couldn't tell. She said I have to (Nope, no please sir) go back to the vueling ticketing desk in other to find out why, mind you, that is on the other side of the security check, which means I have to go back through security, which means there is no way I can make my flight. Anyhow, I went anyway because I had no choice. At the desk, 35 minutes later, it was my turn to get help instead, I was treated like garbage. Long story short, the agent carelessly told me that they basically couldn't tell me why my ticket was cancelled, showed them my bank statement to proof that my payment went through, but that obviously didn't help. She referred me to call their customer service. I was so ticked at the time, confused, and not understanding why a customer service desk of such an big airline could not provide me the simplest explanation. So I asked for a manager, at first she was like they don't have one, but after a few back and forth, (of cause I was mad at the time), sure enough, the manager showed up from the back room. The manager was even far less professional that the employee, basically talked over me each time. An hour later, I was just done with them, so I decided to book another flight with another airline and deal with it later. Unfortunately, it was already late, they were the only airline with an available flight to barcelona that night. So I had no choice but book with them again.Booked my second flight with them at 6pm, the departure (earliest flight available) was 11:30pm. Okay, no problem, I waited 5hours. Mind you, this time I checked in and got a hard boarding card from their own office, time to board, the same problem again. Only this time was even worst because I was being yelled at by the agent at the gate, passed around my passport, made me and everyone around think there was something wrong with it, like I was some kind of criminal, I felt like garbage. At the time, the airport is closed because it's a small airport. Went back to the vueling help desk, the agent basically walked out on me saying they are closed, tried calling customer service, they were close too. Needing to get to Barcelona to see a sick friend, I slept at the airport and finally traveled to my destination at 6am the next morning with a different airline with no problems took three tickets later, haha, I know, most of you will be like screw this, am going home.Again, like I said in my first paragraph, things happen. But check this out, both flights were cancelled by the airline atleast 5 hours prior to my flight time, NOT a single email from the airline telling me that my ticket was cancelled, instead, they let me wait all that time, just to get disgraced in front of everyone at the gate - all because something that's not even my fault and if you can put yourself in my shoes, you will understand how I felt. I know, some of you will be like, my situation was a rare one, that it was just an unfortunate situation and you are right, a bit. But imagine what a difference it would make if the airline had good empathetic staff, or atleast exercised their most basic customer service responsibilities by emailing me that my flight was cancelled?IT IS JUNE 3RD, A WHOLE MONTH LATER, I STILL HAVE NOT RECEIVED MY REFUND FROM THIS AIRLINE. Also, I called their customer service 5 times, no one can still tell me what the reason was. As you can see along with other reviews here, this airline is the last you wanna travel with, period!, DO NOT make the same mistake, they are not worth your money! | 1 |
Ryanair | We all know what we get with Ryanair - but what is the excuse for consistently filthy planes? They don't even pay to clean them anymore? The one I flew yesterday has crisps mashed into the floor - why not just ask for a vacuum at the airport? I told the steward and she replied "I know, tell me about it, some passengers are a nightmare" 😳. | 1 |
EasyJet | We all know with the current coronavirus situation that things are difficult, but easyjet just continue to make things worse.I have called the customer service number or should I say the messaging service over 40 times, still no joy.Yet with my other flights with Ryanair and Wizzair it took me less than 10 minutes to get my refund processed.The governing body needs to seriously look at this company, it's not the first time this kind of problem has happened.I just hope they don't look to the tax payer for help, they don't deserve it.One things for sure stellios didn't have trouble getting his 70 million that's for sure.And some of the people I'm sure need their money to survive the current situation. | 1 |
Turkish Airlines | We all love flying with TA, especially our kids, the food, entertainment all good. | 4 |
Jet2.com | We alleys fly Jet 2 it's convenient to us I always check in on line 3 of us yravel together but we never get seats all together I refuse to pay extra to pick our seats then when we were at the check in desk at Dalaman the young lady said do you realise that you are all on different rows we said it happened every time so she did a bit of magic and put us all together | 5 |
Jet2.com | We almost always travel with Jet2. We are mostly very satisfied with the service.This does not mean that every aspect is perfect. We have been subject to the occasional delay and in one instance on a recent flight one of the toilets was out of order. But I must stress that the staff are always exceptional. | 5 |
Ryanair | We already knew that Ryan Air is the worst, but withholding people's money after failing to render a service is just next-level. | 1 |
Ryanair | We also fell foul to the not checking in for our return flight, as I had never used Ryanair before all other airlines I have been able to check in at the airport check-in desks on our return.. We were told by a very rude man who treated us with complete contempt you should be able to read as it is English and not Chinese on your paperwork...now go and pay your £100 pounds before I will check you in.. this process took 2 minutes to produce our boarding passes. Disgusting!!The staff are obviously very unhappy as no one seemed to be able to smile.Also when I checked- in when we went it sat us separately and I had to pay £10 for two aisle seats which were available.Never again.. poor poor service!! | 1 |
EasyJet | We also wish we could give ZERO stars we also wish we would have read the reviews prior to purchasing our tickets to London from Paris. We bought our tickets a month in advance. Excited and ready to have a some time in London. We arrived to the airport early as when we used the app it would not let us select our seats or check in until 4 hours prior. So we had to go through the line to get a paper ticket, no problem until we got the tickets to find we didn't have seat numbers. The guy said no so, just go to the gate and they will give you a seat number once we get to the gate. We arrived to the gate and the woman was extremely rude and told us to step aside we were standby. We explained how could this be as we purchased our tickets in advance and we were told by the staff at check in to come see her. She dismissed us so we were at the mercy of possible no shows and hopefully be able to sit next to each other. Thankfully we were able to board and we were off. At that point we made a point to try and make sure we have seat numbers on our return flight! So it was then time to return to Paris, we had seat numbers this time, not together, but we had seat numbers so we were thinking we were at a good start. So we leave to make sure we have 3 hours prior to our departure to make our flight. Arrive to the airport to find out we were at the wrong airport in London. We frantically make it to the correct airport, London Gatewick, where we learn the flight is delayed which was in our favor. We get to the point to show our boarding pass to be denied. We go back to the check in counter inform them we are here but the boarding pass check point won't let us pass despite the plane still being at the gate delayed. They get us through finally we rush, see on the app and the board that the plane is still delayed. Arrive at the gate to be told the plane had left. We could see the plane mind you, but didn't want to argue. So we returned to security to try and leave to be told we had to go to the information counter, they would help us there. We knew ultimately it was our mistake going to the wrong airport and it was 1830 at this point, the older woman at the counter was absolutely already in a terrible mood so I made sure to prevent her taking that out on us I was incredibly nice, used yes ma'am, no ma'am but she was still unequivocally rude. She told me we had to wait as they were not allowed to leave the information desk unattended so we had to wait for her colleague to escort us out. She put our name on a list at 1840. Ok, understandable. We wait 30 min, 1 hr. The woman is having other customers arrive upset for other reasons, the woman already in her mood only got worse due to the angry clients. She left the information counter with the woman despite her telling me they were not allowed to leave the information desk unattended. A guy arrives shortly after and we ask him when we could expect to be escorted out. He was admittedly a lot nicer than the woman, he said he had to wait for her return so 30-40 wait. So we waited, He came to collect people and told me we had to wait as he could only take 6 people at a time, at this point we had been waiting over 2 hours. He said he would be back 30-40 min or another colleague would get us. So the information desk was EMPTY even though they said they were not allowed to leave the desk unattended. We waited, hungry, afraid to leave the area as we didn't want to miss our opportunity to be escorted out. An hour passes, 2 hours nobody. It's now 22:30 and still NOBODY. We tried asking several people if they could contact someone to get them here to escort us out and we were told to just wait, they would come back. We even went to security and was told the same. Another hour nothing! 23:30!!! We start to try and find an exit a guy from security approach us. We tell him we just want to leave. He said to wait at the desk, we show him as we took a picture of the list with our names on it that we have been waiting since 1840 and NO ONE had been at the desk for over 4 hours despite them claiming they were not allowed to leave the desk unattended. He said he would find someone and check on us at midnight. We were approached by some other women concerned as they could clearly see at this point we were distressed. I was literally looking up the phone number to the non emergency police line to call for help at this point. She said she would get her manager to see if she could help. MIDNIGHT! The guy from security sent another guy to see if we were still here, we were, so he proceeded to FINALLY escort us out! As he was using his badge an EasyJet employee was coming in said she was notified there was passengers waiting to be escorted out of the airport. Apparently during the shift change at 2200 the previous shift didn't tell the new shift we were there waiting to be escorted out. We did not get out of the airport until AFTER 2400!! We 100% will NEVER use this company again. | 1 |
Jet2.com | We alway enjoy flying wirh jet2 the flight staff are very friendly and plenty leg room alos luggage allowance is very good | 5 |
Jet2.com | We always book our flights through jet2 whenever possible. Very efficient and easy process. Easy to include add ons and good communication leading up to the flight. This flight to Malta was on time as was the return. Off to Portugal in July with jet2 again 👠| 5 |
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