Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | We always book our flights with jet 2 where ever we can. Their service is usually very good & the staff are always helpful & polite | 5 |
Jet2.com | We always book our holidays with TUI. However, this time we decided to use Jet2 from EMA to Paphos. We travelled on 5/3/2025. Boarded the flight. Lovely Captain came out and chatted to us. Came out again said problem with plane which resulted in 2 hour delay and changing planes.Husband had booked cooked breakfast. Not available, still on broken plane. Two weeks later still no refund on the cost of it. Back to TUI for us in future. | 3 |
Jet2.com | We always book with Jet2 so easy to use on my app would definitely recommend Jet2 to anyone | 5 |
Ryanair | We always book with Ryanair every time we fly to Europe. When we booked our flight to Knock there was no Covid-19 problems but as we were due to fly in July you had to self isolate when you get there for 14 days and as we were only going for 3 days we would have been stuck in our hotel room ( holiday? )All we wanted was a voucher ( if you book now for within the next three months you can Change your date Free of charge )Ryanair said we didn't turn up even though we were told by our government not to travel "all but essential travel"We are big fans of Ryanair and their cheap flights but it is morally wrong what they are doing! But when we go horse racing my husband will have a word with him ( if he will let him) good luck in the future with getting back on your feet! | 1 |
Jet2.com | We always choose Jet2 above other airlines as there never seems to be the endless queuing! Loads of check-in desks; quick, easy and efficient, all achieved with friendly smiles from helpful staff! | 5 |
Jet2.com | We always choose Jet2 for our flights in all around 12 return flightsReliable and mostly on timeThe service great | 5 |
Jet2.com | We always choose Jet2 for their excellent customer service, including good staff on the ground at the airport to assist with check-in and bag drop, for example.On this occasion, the first attempt at landing at Birmingham had to be aborted due to very bad weather. This was a frightening experience but the professionalism of the staff showed and a safe landing was achieved. | 4 |
Jet2.com | We always choose Jet2 for their routes, care for the travelers and prices. | 5 |
Jet2.com | We always choose jet2 because you really care about your passengers and do your best to ensure we are well looked after at all stages of the journey. We trust jet2 and we will be flying with you again. Jet2 is an amazing airline and we have nothing but praise for you and your hardworking team, who despite unavoidable delays, always manage to look immaculate. Well done jet2 | 5 |
Jet2.com | We always choose to fly Jet2 whenever they fly to the destination we are going to.Friendly and reliable! | 5 |
Jet2.com | We always enjoy our flights with Jet2. Staff on the ground and in the air are always friendly and professional. Service is great | 5 |
Jet2.com | We always feel looked after | 5 |
Jet2.com | We always feel safe with Jet2 and the staff always look after us tje best they can. Nothing is to much trouble. Wouldn't fly with anyone else. | 5 |
Jet2.com | We always find jet 2 reliable and always book with them | 5 |
Vueling | We always flew Vueling but never again. I understand the struggles of all airlines and would be happy just to get confirmation that we will get a credit or voucher for future flights one day. Instead they act with deceit and false customer service. Wait 8-15 weeks they say and then all communication hits a brick wall. Nothing but crooks. | 1 |
Jet2.com | We always fly Jet2 as we have never experienced any problems, this year was no exception.Quick and easy check in ( no queues),however there was a delay in the flight time leaving the UK which appears to be caused by late boarding and therefore missing slot for departure. | 5 |
Jet2.com | We always fly Jet2 from Leeds Bradford, we fly winter season as the flight times are usually good (early morning out and afternoon back). Service is friendly all the way through the airport and cabin crew provide great service throughout the flight. | 5 |
Lufthansa | We always fly United however for this trip, we were unable to use United so we booked Lufthansa. The attendants were mostly helpful. However, one attendant was cold and stoic. At the end of a long flight, we asked what carousel to go to for our luggage. The attendant said she didn't know and told us to keep moving on. Also, the online app did not work so we had to wait in a very long line in order to show our documents. When we finally got to the front, we were told we had to check our carry on luggage. One piece was "2 pounds over" and the other was "4 pounds over." I will never use this airline again. | 4 |
Jet2.com | We always fly jet2 fantastic | 5 |
Jet2.com | We always fly jet2, the staff are always friendly and helpful. We were delayed this time due to Leeds airport shutting the run way. So not jet2 fault. Our flights are always on time and the planes are good for leg room | 5 |
Jet2.com | We always fly with Jet 2 and just enjoy the experience, although I do think it's a little bit dearer than some other airlines (no hidden extras though.)Flights are usually on time, it's clean and staff are polite and friendly. | 5 |
Jet2.com | We always fly with Jet 2 couldn't ask for anything more always willing to help you if you need it.Thank you. | 5 |
Jet2.com | We always fly with Jet 2 if possible because they are so reliable in terms of timing, service and comfort. Our flights to and from Malaga were unremarkable in the best way. We received the high standard of service we've become used to, the flights were basically on time, we were kept informed by the flight crew throughout and it was a pleasure. | 5 |
Jet2.com | We always fly with Jet2 and have never been disappointed. The ease and organisation is incredible. Always a relaxed experience. | 5 |
Jet2.com | We always fly with Jet2 and have never been disappointed.Cabin crew were brilliant,we know the service is second to none and although we only had flights this time we usually do have package holidays 😀. | 5 |
Jet2.com | We always fly with Jet2 and to date we haven't beendisappointed. Flights both ways were on time and luggage came out really quickly. Staff were excellent. | 5 |
Jet2.com | We always fly with Jet2 as a rule but on our last flight to Tenerife we were appalled by the lack of space ,to say that we felt trapped in our seats is no exaggeration,there would be no chance whatsoever to escape if anything at all happened .We honestly feel that the safety demonstration is just a waste of time.We feel so strongly about this that we will not be travelling on a Jet2 flight again until you improve the seating situation as we do not feel safe anymore. Please Please take this onboard as we think it's a disaster waiting to happen. | 1 |
Jet2.com | We always fly with Jet2 as it seems to be the most efficient airline for our journey to Crete. It is well priced and the staff are all very pleasant. We have just this morning booked our next flight with you! | 5 |
Jet2.com | We always fly with Jet2 as they are reliable. Staff professional and helpful | 5 |
Jet2.com | We always fly with Jet2 never had a problem before , however the flight going out to Tenerife at 6 am was terrible , in front of us where three young women that became friendly with a number of young men they drank more and more and all became louder and louder foul language from both male and female one of the men was vaping , only once did any of the staff ask them to be quiet but still sold them alcohol , absolute night mare of a flight .on the flight back we were fortunate to be on a different flight no problems at all nice flight | 3 |
Jet2.com | We always fly with Jet2 when and wherever possible.They make flying an enjoyable experience.My wife was able to have her mobility scooter flown to Tenerife ...the cabin crew efficiently having the buggy ready at the airbridge entrance to Tenerife. Kind and thoughtful. Phillip & Brenda Mindenhall | 5 |
Jet2.com | We always fly with Jet2, at least twice a year. We find them effectient and friendly and helpful. | 5 |
Jet2.com | We always fly with Jet2, never had a bad flight or experience, why change. | 5 |
Jet2.com | We always fly with Jet2. Service is excellent and the staff are pleasant and efficient and can't do enough for you to make your flight a comfortable experience. We feel safe in the hands of competent pilots and cabin staff. Wouldn't hesitate recommend Jet2. | 5 |
Jet2.com | We always fly with Jet2. Their cabin crew are always smart and very well presented. Their in-flight service is excellent and the cabin is spotless. The flights are generally on time.An altogether excellent experience!! | 5 |
Jet2.com | We always fly with Jet2. Their service is very good and staff are very helpful. The planes are usually very clean and as comfortable as they can be with that number of people on board.One practice that irritates us is that the flight attendants always start the sales of goods at the front of the plane and as we usually sit towards the rear nearly e very time we have wanted to make a purchase they are sold out. I am sure this is what the staff are told to do but it is very irritating. | 4 |
Lufthansa | We always fly with Lufthansa, but this time the team in Belgrade Serbia was awful. They were not able to see that we paid for the baggage and we had to pay again. We asked for wheelchair when we booked the ticket and they asked for the proof that we are handicapped. That kind of discrimination is not acceptable. The supervisor was extremely rude and she was yelling at us. After we passed the security we found our email that we paid for the baggage and i hope we will resolve this with Lufthansa when we get to Germany because with this people in Serbia was not possible | 1 |
Norwegian | We always fly with Norwegian and are usually ok with only the underseat bag of 10kg. When we have more luggage we usually book the overhead cabin which we did today. 20€ per bag so for the 2 of us a total of 40€ thinking that with each bag we get an additional 10kg. When we were at the airport today, they told us that it is 10kg for the combined bags. So you get 10kg included in the ticket and 0kg extra for 20€. So I just payed 20€ for nothing and had to book an extra bag for 40€. So overall I payed 60€ for 15kg handbaggage. I fly very frequent with Norwegian, but this just feels like a scam. I think their customers would be happier to pay a bit more on a ticket than having these negative experiences. | 1 |
Pegasus Airlines | We always fly with Pegasus Airlines. I have never been this satisfied with their service. | 5 |
Jet2.com | We always fly with jet 2 always great service, on time for departure, and even arrived early on our return, staff always helpful and polite. The captain on outbound flight had a travellers in stitches, was very funny but also very professional. Great flights both ways. Today booked next holiday and tomorrow will book a new flight for winter. Thank you Jet 2 | 5 |
Jet2.com | We always fly with jet 2 we have never had a problem booking a flight,any additional information has been very helpful airport with jet 2 has made it easier with baggage our flight went smoothly there and return flight very good ðŸ‘🻠well done | 5 |
Jet2.com | We always fly with jet 2, the seating is comfortable, staff are helpful and knowledable, on board meals/drinks/gifts are very good. Although the return flight was delayed for about 40 minutes, it was nothing to do with jet 2. Very happy with jet 2 | 4 |
Jet2.com | We always fly with jet2 .... have been doing so for decades ....Allthough prices are rising throughout the industry Jet2 manage to continue being competitive .... the jet2 staff are exceptional .... always polite and professional .... we love them ..... long may it continue and ...Oh ..... thank you | 4 |
Jet2.com | We always fly with jet2 as we find them the most reliable | 5 |
Jet2.com | We always fly with jet2 because they have always been reliable, clean, and provide a great service. | 5 |
Jet2.com | We always fly with you we think you are the best and will not go unless we book with you | 5 |
Jet2.com | We always get good service from all the staff each way . Especially now as I have help with my travel with my travel . | 5 |
Jet2.com | We always go Jet 2. I've nearly always got 3 holidays booked on my app 😙😙The staff are great and there's more room in the standard seats if you forget to book the front two with extra legroom. We love Jet2 😠| 5 |
Jet2.com | We always have a good experience with jet2. Your staff are excellent and your flights are usually on time. What I haven't liked this time, is your money added on if 2 people travelling together book aisle and window seats and leave the middle seat empty! Really?? It's a small amount but doesn't come over well to a regular customer. Be careful you don't turn into Ryanair! | 4 |
Jet2.com | We always have a good flight with Jet2 but on Wednesday 12 March we had a 2 and a half hour delay from Tenerife in the afternoon. I understand this was caused by a medical emergency on an outgoing flight from Newcastle which was obviously unavoidable but passengers were not kept updated. The staff on the flight coped really well but there were no cold drinks or duty free service. The staff served hot drinks which were very welcome. | 4 |
Jet2.com | We always have a pleasant experience flying to and from Alicante. There are very few problem and the staff are always friendly and accommodating. There are rarely any delays and before you know it we've arrived! | 5 |
Jet2.com | We always prefer to fly with Jet 2.Staff are very friendly and welcoming.Never had any problems. | 5 |
Vueling | We always seem to run to write bad reviews ahead of good reviews, so I'm trying to write positive things as well as the negative.Flight to Gatwick was cancelled and they emailed this confirmation almost immediately. Within the email they showed the rescheduled flight I could have but also gave an option for cancelling and receiving a refund.I took the refund option as reschedule was no good. They have since been in contact asking for details and say they are processing my case.So far it has been good, and I hope to receive my money back over the coming weeks. If not I will quickly amend this review! | 4 |
Jet2.com | We always travel Jet 2 either as a package deal or stand alone flights, much better traveling experience than other so called 'budget' airlines. Staff are always courteous and polite. Usually on time and planes are clean and modern. | 5 |
Jet2.com | We always travel Jet2 whenever possible. Excellent and easy checkin. Very good service.Only thing is that when I have completed your 'rather lengthy surveys' I get to the end and it is not submitted. | 5 |
Jet2.com | We always travel Jet2 whenever we can. We like the friendliness of the staff, ease of check in & the general organisation. However on our return from Madeira on 17th February, things went a bit awry. We know Funchal Airport has its problems in bad weather & the forecast for 17th wasn't good. We received an email on Sunday afternoon saying our flight was to be delayed from 12.45 to 22.00. We accepted that & were grateful for the notice. However the next morning on checking the forecast the weather looked to be good until the evening. We received an email saying not to arrive at airport before 17.00. All other flights to UK & other countries were flying on time according to airport website. At 12.45, when our plane should have taken off we were sitting outside having lunch!On arrival at the airport it was chaos! Not enough seating for all delayed passengers on Jet2 flights for UK. The weather was awful - high winds & rain. More delays. Not a Jet2 representative on sight & announcements difficult to hear. We finally took off about 23.00.Thank you for meal vouchers & keeping us up to date - but not all passengers had had these updates & had been at the airport since the morning. There were people sitting on floors including children.I know safety is your first priority but I feel that there was no need for this chaos & an apology is needed.It hasn't put us off flying with Jet2 but it was the wrong call. | 3 |
Jet2.com | We always travel by Jet2 when visiting Europe, 95% of the time the service has been very good. Staff friendly, attentive and helpful.Flights good and usually arrive early, however, once they were over an hour late leaving Manchester and we missed our transport connection in Girona and were left stranded. The staff didn't want to know even though we were special assistance passengers, with difficulty walking distances. In the end we had to pay €120.00 euros to take a taxi to Perpignan, France.P.S : Please turn down the intercom, so very loud and annoying. Some of us just want to relax and sleep or simply enjoy the flight. Thank you | 5 |
Jet2.com | We always travel to the UK with Jet2. The hosts are always polite and helpful. Travelling from Alicante to Birmingham the aircraft seats seemed too close and therefore it was a little uncomfortable for our knees. On the return journey it was much better and there was considerably more space between the seats. The planes on both occasions were clean and as always the staff greeted us with a smile. | 2 |
Jet2.com | We always travel with J2 staff are amazing,My husband is now disabled, we have assistance which is fantastic, upon handover to the aircraft the care is 10 star. Thank you all so much 🥰 | 5 |
Jet2.com | We always travel with Jet 2 and have three flights booked for 2025.Outward journey fine.Return journey delayed 24 hours.The plane was on the runway when called back to the stand because of a technical fault. On the plane for over an hour without air conditioning. Finally taken back to airport and transferred to an hotel for B and B and lunch.Next day taken back to airport and through security issues etc with heavy golf travel bags and queues of passengers.Would have considered Jet 2 were trying their best if they didn't keep sending update emails which were patently untrue. Finally found another plane was to come from Fuertaventura. Kept saying it was coming until it eventually arrived. Got home 24 hours late at 01.30 on Tuesday. Clearly travel companies have difficulty with shortage of planes and relief crews. | 4 |
Jet2.com | We always travel with Jet 2 if we can. Very convenient flights to lots of places from Birmingham. Usually fly on time. Helpful smiley staff who seem to enjoy their jobs.We have had a few of their package holidays too and they have always been great with excellent hotels | 5 |
Jet2.com | We always travel with Jet2 and have always found the service good and flights on time. | 5 |
Jet2.com | We always travel with Jet2 and we have never been disappointed. Their efficiency, from check-in to departure is second to none - be it home or abroad we have always had the same brilliant service from airport staff to flight attendants - long may it last | 5 |
Jet2.com | We always travel with Jet2 as they always care about the passengers. Plenty of check in desks, no long queues and always someone around if you have any questions. Plenty of leg room on the plane, not squeezed in like sardines. Lovely polite, friendly staff and onboard crew. We've already booked a flight for next September and in the process of sorting a flight for May. The other short haul airlines do not compare to Jet2. I know Jet2 are slightly more expensive than the other budget airlines but for me flying is quite stressful and Jet2 make it a lot easier. | 5 |
Jet2.com | We always travel with Jet2 because we know we can rely on them to provide a good service, wherever theflight is to. We have used this company for several years now and it never lets us down. The staff on board work really hard to keep the customers happyand the pilots always do their best to make sure we arrive on time. We would recommend Jet2 to anyoneflying anywhere, especially as the prices are always very competitive. Keep up the good work Jet2. | 5 |
Jet2.com | We always travel with Jet2, as they ensure that our flights run smoothly from the booking process to the arrival of destination. The staff are professional, friendly, helpful and always greet us with a sunny smile. | 5 |
Jet2.com | We always travel with Jet2, sometimes it's a package holiday or flights only, this was flights to Dalaman Turkey. Booked our seats as usual, our flight was delayed going out of Edinburgh, but that was understandable due to there being disabled passengers coming off the plane from Turkey. First service with refreshments and duty free, always a bargain to had. | 5 |
Jet2.com | We always travel with Jet2. Plenty of very pleasant and helpful staff at outgoing and incoming airports to ensure easy check-in and no queuing. Regular information from pilot, flight a bit late taking off but due to ATC still arrived in Manchester on time. Big bonus for us, we had a spare seat so plenty of space. | 5 |
Jet2.com | We always travel with you and pay for legroom for 2 people bothways.last Thursday on the 1.30 from Alicante.to Stanstedpeople in seat 15 promptly moved into the legroom seats without paying. The staff said nothing. These people have option to pay legroom when they book. I may not use you services again, it is a matter of principal.Mrs P Wordsworth | 1 |
Jet2.com | We always try and book with Jet2 as they are generally very efficient, friendly and reliable, at a decent price.As we only take hand luggage we pay extra to sit at the front of the plane, just so we can disembark quickly and try to get out of the airport as quickly as possible. However the last few times we have done this ( paid for front seats and guaranteed overhead hand luggage) we have been in front seats and our luggage has had to be stored half way down the plane. This is because the crew keep all their equipment in the first few overhead lockers, which I know they have to keep somewhere, but if this is going to continue they need to not charge extra for these seats. It is so inconvenient struggling to get our luggage when disembarking the plane that from now on we will just choose seats in the middle of the plane and take our chances. | 4 |
Jet2.com | We always try and fly with Jet2, you are the best airline to fly with .Your staff are fantastic, nothing is to much trouble, they are helpful, happy ,and friendly. | 5 |
Jet2.com | We always try to book our flights with Jet2 because we know that it will be the best experience. The staff are always around to help and they are always happy and smiling. The queuing system to check in is the most sensible of all the airlines. The flights generally run on time and they don't run out of food and drinks - happy days! | 5 |
Jet2.com | We always try to book with Jet 2 . But the flight was changed this year and caused us a few problems with travel arrangements but we managed. Looking forward to our next trip. | 5 |
Jet2.com | We always try to choose fights with jet2 if we can in preference to ryanair/easyjet.Unlike them includes a full size cabin bag at no extra cost. | 5 |
Jet2.com | We always try to fly Jet2. While they cost a little more, the experience both on the ground and in the air is superior! The App is easy to use and checking in is quickly accomplished! | 5 |
Jet2.com | We always try to fly with Jet2 as we find them a very efficient Company.Their friendly staff are always around to help and advise from our arrival the airport, on the flight and at destination airport.Would highly recommend choosing them. | 5 |
Jet2.com | We always try to fly with jet 2, the ground staff and hostess service excellent 👠👠👌 HOWEVER RE THE PILOT'S ANNOUNCEMENT'S. ....WHY CAN'T IT BE AUDIBLE SOOO FRUSTRATING!!!!! | 4 |
Jet2.com | We always use Jet 2 | 5 |
Jet2.com | We always use Jet2 as I find the staff very helpful, the aircraft has adequate legroom and storage, and the whole experience is very relaxed. We have been with other companies, but none of them have come close. | 5 |
Jet2.com | We always use Jet2 as best airline by far, friendly & helpful staff both in airport and on plane , highly recommend flying with jet 2 | 5 |
Jet2.com | We always use Jet2 best airline for comfort care reliability and cost | 5 |
Jet2.com | We always use Jet2 for both holiday packages and flights they are reliable and you know what you are getting. If you don't pre order your food and depending on the time of your flight it can be a bit hit and miss. The only reason I didn't give my usual 5 stars is because we were kept waiting to board the plane with no explanation and there was only one bus ferrying everyone to the plane. It looked as if they were either on strike or short staffed as we passed loads of buses just parked up. An explanation would have been good. | 3 |
Jet2.com | We always use Jet2 for our holiday to Portugal because we are always happy with the friendly and helpful service the staff provide. | 5 |
Jet2.com | We always use Jet2 if flights to our destination are available. We trust them. | 4 |
Jet2.com | We always use Jet2 to fly to Madeira.Our experience is one of reliability, clean planes, good quality pre booked meals and above all very efficient assistance for my wife.Now you fly from Liverpool it is a far more pleasurable airport experience than Manchester.Thank you | 5 |
Jet2.com | We always use Jet2, they are just the best, plenty of comfy seat room. Staff are really kind and helpful. We always leave on time and check in is a doddle. | 5 |
Jet2.com | We always use Jet2. They are reliable, fleet always in good condition and clean inside. There's good communication if there are any changes to schedule. The twilight service is great for us, especially if our flight is early the next morning. Staff are efficient and are pleasant to deal with. On board service is swift after take off and they are always good on price on duty free. | 5 |
Jet2.com | We always use jet2 and always findThe service first class | 5 |
Jet2.com | We always use jet2 as there is never a problem either from or to the airport and you can always spot a jet2 representative by their bright red uniforms. | 5 |
Jet2.com | We always use jet2 when we can, more room on the planes lovely helpful staff in airport and on board | 5 |
Jet2.com | We appreciate the efficiency of Jet2. Your support staff are friendly and committed to their roles. Nevertheless, we are concerned about the long delays at border controls. We consider Jet2 to be our No.1 flight choice in every way. | 5 |
Wizz Air | We approached our break in Budapest with trepidation after reading all the reviews. However, as we wanted to fly from Luton, they were the only option. We were aware that we needed to check in on line to avoid charges, having read all their t's & c's, but were unable to do so, reason unknown. We paid an extra £2.50 each for automatic check in. This meant that we had to enter all the details we would have had to do, had we checked in ourselves ( make sure once you've paid for automatic check in you click to fill in all your details before you say done, as you'll have to pay again) So, all in all both flights left promptly and the cabin crew were fine. Enough room with seats etc. Even having to pay £106 for a bag in the hold with only 20kgs. The overall cost all things considered was very reasonable, and the experience okay. Oh, and my wife and I had to pay £9 each to sit next to each other each way. Just make sure you read everything twice. | 3 |
Ryanair | We are 11 people at board, we took a flight from france to italy. In the airport they decides to fine us for not doing check-in before 24H and that is not warned nor said in the page, neither when the tickets were bought, each one was asked to pay over 55 euros, in total it was 700 euros which was done within 10 minutes before the flight took off, when the boarding started the plane was dirty, the seats were almost broken and it was full of Bugs, such as spiders, ants, coackroaches and much more, not Even offered water without payment, are not cooperate, they tried to steal our bags and our beloggins, as this happened they staled us enough for the flight to leave without us, they tried selling us new tickets for 1500 euro, for a next day flight, it was terrible and i wouldnt advise anyone to flight with them unless You want to loose your money. | 1 |
EasyJet | We are 2 asians on a great holiday to Belfast (lovely place) then this RACIST-JET/Uneasy Jet had ruined it! Belfast tourism should keep an eye on them. We were held at the gate and were charged £24 for our Cabin carry on bag... just coz we are asians!!! other non-asian people's bag even bigger than ours were allowed on boeard hassle free!Racism at its finest!!! So Dear Asians! if you will spend your money for travel! dont ever go near this RACIST company! you wont get any respect!for a first world country how can they allow this kind of company to operate!!!! SHAME!!! | 1 |
Vueling | We are 4 people who bought planetickets from CPH to Sicily.2 of us had bought the tickets through a travl agent, and 2 had bought the flight directly from the company.Through our friends we were informed, that the flight was cancelled.We waited a couple of days for Vueling to contact us with that information.They did not. We contacted them, and was told, that the plane was cancelled and that we could get a refund or an alternative flight. We chose the refund because the alternative flight left us with a whole day of waiting in transfer.Now they refuse to pay the refund! It is such a scam! THEY cancel the tickets we payed for, but will not refund the money!We strongly recommend you book yiur flight with another company! | 1 |
EasyJet | We are EasyJet plus members and booked a flight with EasyJet for my partner and me to see our daughter in Gibraltar. Unfortunately, a few days into our stay our daughter unexpectedly ran into personal complications and needed her mum and I there to support her. I immediately called EasyJet to see if we could change our flights, but I was met with an unhelpful customer service lady called Sonia.Sonia was unhelpful and followed the script computer says NO despite my asking to speak to a supervisor or manager.She stated the only thing she could do was book us an alternative return flight at a cost of £328, and this was the end of the matter. I explained we knew there would be a cost and we could book a flight ourselves for £275 the agent was unmoved and told me that I could either take her price for the return flights or there was nothing she was willing to do. I was very disappointed with how EasyJet handled our dilemma and feel they were taking advantage of our situation.I understand that airlines have policies in place, but I believe there should be some flexibility in extenuating circumstances. My daughter's situation was a sudden and unexpected event, and it caused a great deal of distress and disruption to our family. I was hoping that EasyJet would be understanding and willing to work with us, but instead, I was met with indifference.I would not recommend EasyJet to anyone. Their customer service is terrible, and they do not seem to care about their faithful long-standing customers and even worse Plus members who show their loyalty. | 1 |
Ryanair | We are Scots but live in Oz. We booked online from Edinburgh and received our tickets by email.Ryanair know that tourists do not carry printers with them.On arriving at checkin we were told that we should have a PRINTED ticket.Naturally being travelers we didn't have a printed ticket.We were told it would cost (not sure but I think it was) 20 pounds extra each to get a printed ticket.Being a Scot I got a bit heated and said you have to be "b l o o dy kidding". I was told that if I continued to swear I would be arrested and not allowed on the flight.I kissed the young guys feet and was allowed on the flight.The flight from Edinburgh to Barcelona was amazing with drunken young female Weegies swearing so badly we were wondering if we had taken a wrong turn to a Billy Connolly concert.I think the Rynair flight from Turnhouse to Girona (about 70 km from Barcelona) was probably the biggest con we have ever had in 20 years of travelling around the world.I can't really remember but I think the original price on the internet was something like 47 pounds each in 2010 which was terrific.They added on a percentage because we booked with a credit card (doesn't everybody?). They naturally added extra for baggage. We knew about this charge but of course Rynair have already worked out that international (sheep) travellers are allowed 25 kilos but they only allow 15 kilos before excess baggage charges kick in. Godnose how much they charge excess but you can be sure they are going to tell you it was in THE SMALL PRINT.We were so upset about our treatment from Ryanair and the checkin experience that there is no way we would EVER use that company again.Even if it cost three times the price going with another airline we wouldn't give Rynair the satisfaction of allowing airline authorities to legally allow Ryanair to get away with sharp practice which makes second hand car dealers and real estate agents look like monks. | 1 |
Grupo AirFrance-KLM | We are a Dutch couple that for the first time made a big trip to Asia. We chose to book a complete flight schedule through KLM so that we would have no troubles if there were to be delays or luggage problems. Annoyingly, when we checked in our luggage we heard our last flight from Singapore to Phuket was with another airline: Jetstar Asia, and we would have to check our luggage in again during our 1 hour 50 minute transfer time in Singapore as it is no partner of KLM. Feeling a bit let down by this we still believed everything would be okay. That was a big mistake.KLM caused a delay for our first transfer causing our luggage to be left in Kuala Lumpur. First mistake, but hey that can happen to any airline. Second mistake: the KLM purser recommended us to continue our travels without our luggage even though he knew our luggage was only labeled until Singapore and that it would be better for us to wait there for our luggage.Now we are 1 week into our holiday in Thailand trying to call almost everyday to BOTH Jetstar Asia and KLM. Jetstar Asia doesn't contact us at all after having finally received our PIR reference number (after several texts and travelling back to the airport) so we contacted KLM to ask what they can do for us as we booked every flight through them and THEY caused the delay. They hang up on us on the telephone or keep saying on Whatsapp they cannot do anything for us as it was another airline's flight.This is just disrespectful towards your customers. They could've at least booked us another flight back stopping in Singapore so we can get our luggage ourselves. We don't know if Jetstar Asia will ever contact us and we feel totally alone in this.I wouldn't fly with KLM if you expect any basic decency or help when they fail you. | 1 |
EasyJet | We are a family and we have booked our flights to Milan Malpensa on July but they do not give us the permission to cancel or to change the tickets for next year. They are thieves. They deserve to be sitted in courts. | 1 |
Wizz Air | We are a family of 3 (2 adults and a 2 year old). Although there were entire rows available, when we completed our check in we were assigned separate seats and if we wanted to select the available seats we had to pay to sit together. Absolutely awful experience. | 1 |
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