Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | We booked flights to Spain last October before the pandemic. Originally we were due to fly in March. Ryanair still operated the flight despite being in lockdown so we weren't entitled to a refund but they let us move the flights for free to September which we were happy with. Now with the current restrictions we still can't go so we want to move the flight which they are refusing to do even though new bookings made during the pandemic are entitled to free flight changes. How does that make sense! If I change the flight they want to charge me £12 flight fee difference and £45 fee charge. I've already paid £70 so they want another £57 when it I book the flight as a new customer its £23.99 and get Covid cover! If you ask them why or who they are regulated by they just end the chat or hang up the phone. Absolutely disgusting to be expoilting customers at this difficult time! Will be avoiding them like the plague when this is all over! | 1 |
Ryanair | We booked flights to Spain with Ryanair in May 2024. In doing so, we also booked car hire and accommodations based on those flight times which are in April/ May 2025. Today, Ryanair informed us our flights have changed by 7 and 6hrs respectively. No reason, no comprehension of the hassle this causes just take it or get a refund! What kind of customer care or service operation is this ? Apart from completely screwing up our car hire pickup/ return, it means we lose a full day on arrival and the same on return as we will be forced to vacate our accommodation early then wait all day for a flight which initially departed at noon ! Absolutely appalling customer service. Avoid this cowboy carrier at all costs ! | 1 |
Jet2.com | We booked flights to get to Italy for my daughter's wedding. We booked assistance to help get my 90 year old mother to the wedding. We were delighted and so grateful for the wonderful assistance given by your team at Leeds Bradford Airport on Friday 20 Sept, on the flight to Rome and return on Monday 23 Sept. They were helpful, polite, caring and humourous which went a long way to making Mum feel special and looked after as she is pretty immobile. A huge thank you from the Ward family. Please pass onto the team involved. | 5 |
EasyJet | We booked flights with Easyjet 10 months in advance to fly directly from Glasgow to Kos. 3 weeks ago they canceled just the return flight with no notice or explanation. They were still flying from kos to Glasgow but not on that date now. We extended our holiday by 4 days and rebooked with them to travel back directly to Glasgow after being "assured" there were no current plans to cancel these. They just did it again and canceled the replacement flights. A commercial decision which has no left us hundreds of pounds out of pocket after having to book nondirect flights with a reputable airline BA. Easyjet appears to be in financial difficulty and I will not book with them again. | 1 |
Jet2.com | We booked flights with Jet2 to Tenerife but whilst there i fell & broke my foot and was unable to walk.I contacted Jet2 for help & advice as i wasn't sure what to do.The attention, help & assistance provided was outstanding, from the medical assistance phone line, to the airport check in crew getting us through Passport/security, the flight crew, all the way through to the taxi at Manchester Airport, everything was taken care of.Cannot speak highly enough of the serviceThank you | 5 |
Lufthansa | We booked flights with Lufthansa in February to travel over Xmas. We had 6 small flight changes, all fine. We then received an email asking us to call (a premium number) where we were told our last connecting flight had been cancelled and were offered an alternative that left before our other flight had arrived. I explained this was not an alternative and was told there was nothing they can do (legally we have to be offered an alternative and there were some available still online). I was told to cancel - which would have cost us over £2000 extra due to now booking last minute.I was hung up on 4 times by various agents (including one who just started taking other customer calls with me on the phone line).Eventually we managed to rebook with an increased travel time of 12 hours and after having spent 4 hours on the phone at 40p per minute over 3 days.The customer service is APPALLING. I have also complained via their email complaint line and have been told someone will get back to me 5 times in the last 4 weeks and have heard nothing.AVOID at all costs unless you like being spoken to like a piece of dog poo on your shoe. | 1 |
Lufthansa | We booked flights with Lufthansa in February to travel over Xmas. We had 6 small flight changes, all fine. We then received an email asking us to call (a premium number) where we were told our last connecting flight had been cancelled and were offered an alternative that left before our other flight had arrived. I explained this was not an alternative and was told there was nothing they can do. I was told to cancel, which would have cost us over £2000 extra due to now booking last minute. I was hung up on 4 times by various agents (including one who just started taking other customer calls with me on the phone line). Eventually we managed to rebook with an increased travel time of 12 hours and after having spent 4 hours on the phone at 40p per minute over 3 days. The customer service is appalling. I have also complained via their email complaint line and have been told someone will get back to me 5 times in the last 4 weeks and have heard nothing. | 1 |
EasyJet | We booked flights within the UK which we were unable to take due to contracting severe covid.Easyjet claim on their website that they will make refunds in the case of serious illness. This is hidden away on the site and not easy to find.However, they did not honour this. Despite supplying a Drs certificate and offering to send photos of our multiple positive RATs, they demanded PCR results. This was only after we had recovered, because despite contacting them by email before the flights, we heard nothing from them. At the time, UK government advice was to NOT GET a PCR test. We had quite reasonably followed that advice.Very disappointing that they make claims on the website which they do not honour by making unreasonable demands for covid verification. | 1 |
Grupo IAG | We booked for flight fromHeathrow to Venice and paid for business class my husband my baby and me but when we arrived to the plane just it was normal seats and very tightI was shocked and asked the flight attendants that we booked for business class seats ..but she rudely answered madam it's business class that you seatThere was no any extra legroom no any comfy seatIt was just normal seatI don't know why it's second time that British airlines doing thisI think never ever book with this airline.. | 1 |
EasyJet | We booked for my husband to fly from London to Paris for a family vacation, which got cancelled as our granddaughter wasn't able to get a visa appointment in time for the trip. We were told that there would be a fee of £49.00 to change the booking. Not happy about this, but figured, we shouldn't have booked before knowing the trip was actually going to happen.Today I tried to change the booking and it turns out that they want an additional £49.00 PER FLIGHT so £98.00 extra in total! Considering that the initial flights only cost £137.00 we told them exactly what they could do with their request!We haven't even flown with EasyJet yet and are not impressed at all. I was still prepared to pay a change fee of £49.00 although I wasn't happy about it, but £98.00 is just an absolute rip off.Why do companies like this have to be so greedy and end up with shocking reviews and a bad reputation like this? Needless to say, we won't be flying with them at all, now or in the future - You have totally lost us as customers. | 1 |
Vueling | We booked four flights this year for CWL to BCN and return. Vueling managed to cancel one with three days notice and alter the other three. One flight they altered left us at BCN at 0130 on a Monday morning. Another they altered from Saturday to Sunday. To make matters worse we tried to rebook to different days and they wanted another 156 Euros. No reply to e-mails so eventually rang them on their Premium Rate phone line which cost £10. It cost an extra £400 to use this airline for our holidays this year in rebooked flights and additional accommodation and all without the slightest apology. I would have been cheaper to fly Club Class with BA. Use this airline at your peril. They are cavalier about their schedules and don't give a damn about their customers. | 2 |
Ryanair | We booked from Catania to ValettaWe tried to checkin early but had to pre book seats and pay 8 euro extra each.We then booked online and were seated 20 rows apartThe flight was delayed and we were moved to another gate with no announcements in EnglishOverall not a good experience and wouldn't choose to use again | 2 |
Jet2.com | We booked inflight meals but as there was no water on the flight we were given a bottle of water when we should of had a hot drink. We were not offered any alternative to water. | 3 |
Jet2.com | We booked into what we thought were swim up rooms as described in jet2s brochure, what we got was a plunge pool with no sun at any time of the day. Spoke to jet 2 immediately who said that is how there marketing saw it and described it and they could not help. Received no compensation or appology | 1 |
EasyJet | We booked last December on easyJet to go to Tenerife in May. We checked in at the end of April and we were issued our boarding passes. We received three emails from easyJet on the week of our departure asking us to volunteer giving up our seats and at the end of the email it stated that if we did not volunteer just come to the airport and they will see us on board. We arrived at the airport at 4am and after 30 minutes of queuing we went to check in our luggage. The system would not check in our luggage and a staff member came over and said that there is a problem and that we were of standby at the gate. I said to her that I had boarded passes and she said they were cancelled as they had overbooked.We were taken to the board gate and after and hour and a half the staff told us that we were not going on the flight. We were then taken back to the departure hall and we're left to deal with two easyJet staff who were extremely unprofessional. They then took us to collect our luggage at the check in hall. The staff there told us that they could only get us on a flight two days later from Luton Airport.I asked to speak to a manager and we met this person in the hall and he said he was not able to help us and walked away.I had booked hotel accommodation in Tenerife and transport to the hotel and now had to try and renegotiate with the hotel and transport service. We also had to book flights to Tenerife with another airline the following day. Due to the bumped off the flight it cost me £500 for additional flights and lost our transport payment to the hotel for £90 and two days hotel accommodation at a cost of £260.00 plus other costs along the way. The customer service experience with easyJet at Gatwick Airport was horrible and the people that we dealt there with should not be in a customer facing role.Since we have come back we have had no interaction with anyone from easyJet which is appalling considering we had three emails from them before we were due to leave. I have asked my credit card provider to investigate and recall my payment to easyJet.I would hope that I never have to use this airline again as their customer service is dreadful | 1 |
EasyJet | We booked last week to go to Naples and chose EasyJet specifically because they had good convenient flight times, meaning we would arrive at our hotel in time for lunch. They have just got in touch to say that they have changed the flight times which now means we'll be arriving at our hotel at about midnight - The cynical side of me thinks that they originally show good times to get the aircraft booked up and then change to flight times that cost them less to run. Terrible service. This will be the last time I use EasyJet | 1 |
Ryanair | We booked last year, lockdown stopped us flying, 23 tickets. Can we get hold of RyanAir... after 3 weeks of ringing we eventually got through and they are charging the same Cost of the original flight tickets to Rearrange!! Never again. | 1 |
Grupo AirFrance-KLM | We booked on Air France from Paris CDG to Milan Linate, after arriving from Riyadh on Saudi Arabian Airlines. The CDG staff weren't very polite and transport from terminal 2C to 2F was a bit confusing, but was easy. Didn't use the Air France business lounge at CDG and instead did a little shopping before moving on to the gate. Boarding was pretty slow since they tried to fit most of the passengers on 1 bus. LIN-CDG was a short 1 hr 10 min flight pretty smooth until you reach the Alps where there's a lot of turbulence (at least on the day we flew September 23). Staff were polite and kind the food was ok. It was duck, cheese, and a croissant served with tea/coffee and juice. Everything has been ok up until we're at baggage claim and waiting for our bags (we checked in 4 bags) and 3 come out - but the 4th hasn't. We spent waiting 15 min for the 4th bag till all the bags are gone and we realize they lost our bag. I head to the lost and found who were very helpful and polite and tried to help as much as they could. I described the luggage and gave the lady information about where we were staying and contact info. We left the airport and 10 min later while we were in a cab to the hotel Air France calls and tells us they didn't load that bag on the CDG-LIN flight. Even worse, the lady on the line was very unhelpful. There were 2 other flights that day heading to LIN but they didn't send it until the next day and they held it at the airport another day for some reason and this isn't the first time Air France has done this to us (happened twice before). | 3 |
Grupo IAG | We booked on the BA website, round trip flights from Seattle to Amman with a stop in London, in Business Class. Our first flight was delayed and then diverted to NYC, and enroute my husband experienced a medical emergency. When we landed in NYC we were taken to a hospital and I stayed in constant contact with the airline agent who had arranged for the ambulance transfer. The same evening we flew back home, confirming cancellation of all remaining flights with the agent at the airport. For the next several weeks, we spoke many times with BA Customer Service, trying to obtain some kind of refund — we were met with contradictory explanations, excuses and an absence of meaningful customer service. We discovered we had been marked as “no-shows†for our flight to Amman and that our return flight was still active. We were unable to cancel the return on the website, despite booking on the website. Our phone calls were never returned, we spent a minimum of 40-60 minutes on hold for every phone call we made, our emails received only canned replies without answers or explanations, we were told it was “not possible†to receive a copy of the ticketing rules and regulations nor to speak with a supervisor, and after several weeks of this abysmal customer service I filed a complaint with the FAA. In response to my complaint I received an email from BA Customer Service explaining that they had reviewed my many requests for a “full refund†but that could not be accommodated due to the ticketing rules. They would issue flight credits - except for the portion for which we no-showed. They did not state how many credits. We never once asked for a full refund - we asked to read the rules and to receive a partial refund. We will not use the credits - we were fully refunded by our travel insurance. | 1 |
EasyJet | We booked our all inclusive holiday months and months ago. Easyjet changed our hotel at 5.40pm the night before we travelled and gave us until 8pm to call and refuse the hotel. We called the number on the email only to be put through to a call centre in capetown. They were really unhelpful, especially when they kept putting the phone down. By the time we got through to someone that was saying all the right things to help, but at 8pm she said she had to go as it was her home time. She actually said she would call back in the morning, which she never did. We continue trying to sort this out until we boarded the plane. The reason for the change of hotel was due to 2 facilities not open at the hotel crystal sunset, we actually said the night before we didn't care about the beach not available and the kids pool being closed. We got lots of conflicting stories of why we couldn't go, some said it was fully booked, the hotel was closed, these were all lies.When we arrived to the hotel that they changed us to, it was rubbish. When they changed it was similar to the one we had booked, this was false. It only had a pool for my 15 year old son, all the other facilities was which we had booked this hotel did not have. My son actually said he would rather go home and be at school, he hates school, so that should tell you everything.We actually walked 2 miles to our original booked hotel to findout they had guests, our room was available and there is no reason we couldn't of gone. We called easyjet whilst being in the hotel to prove what they were saying was a lie, and they told us they would call us back to see if they would move us. They called us back sometime later to say they wouldn't not move us but Easyjet said they would reimburse us for £940. Our holiday cost £2400.00 so this was an insult. They mis-sold a holiday, they did not allow us to change to our original hotel and they didn't have a valid reason for doing this. I would never book through easyjet package holidays again. They operate fraudulently and don't care about there customers. The hotel they put us up in was supposed to be 5 star but it was definitely not, more of a 3 star at a push. The hotel they put us up in was Castival Hotel. They did not cater for the English, just Germans and Russians. Some other English people said they got the holiday for £1000 for the same 7 days. We had been ripped off and had a awful time. | 1 |
Ryanair | We booked our first holiday away in 7 years in 2019, for Aug20, at a not so cheap price of £692.94 for return flights for two to Malaga for one week.2020 arrived and so did COVID-19. Looking forward to our holiday but at the same time wanting to heed travel advice we did what we felt was the right and sensible thing at that time and rescheduled our flights to Aug21. At this point we were charged an astounding £213.66. In hindsight we should not have progressed the transaction but we did as we were desperate at the thought of a break away from our hectic life.So here we are at the end of Jul21. Unfortunately due to family circumstances we could not fly, plus the added uncertainty at that time that our destination could be moved on the traffic light system forcing us to quarantine. So I tried the online chat to see if anything could be done about moving our flight. Oh my word how incredibly frustrating! I tried three times with Molli the ChatBot and got cut off each time after about 30 and 40 minutes. The fourth time I decided to try the ChatBot whilst simultaneously phoning Customer Service. After an hour I finally got to speak to a rep, who was clearly reading off the script, "those are the ts&cs".It would cost a further £180 to move the flight. Bear in mind every flight move costs their customer an overpriced admin fee, RYANAIR get to sell those seats on again.Needless to say we did not progress the second reschedule as our hard earned money was turning into a second mortgage.We checked in on the outbound and inbound flights, as we had paid for our seats for nothing in return, but ended up being a no show so hopefully those seats were not sold on.This was our first experience with Ryanair and having paid £907 for flights we could not take in the end we will never use them again. What ever happened to a realistic £50 admin fee? This is nothing short of daylight robbery at a very difficult time. Well done on another superior return to RYANAIR shareholders. SHAME ON YOU.My brother who booked with another airline couldn't believe it. He has been able to change his flight at NO EXTRA COST. This was not a cancellation by the airline but a change by him.Our 1* review is 1* more than RYANAIR deserves because I cannot post this review without it.PLEASE TAKE HEED. Don't go "cheap" with RYANAIR go elsewhere with peace of mind because if the flight is not cancelled, but you want to change your fly dates, you'll need a good contingency fund.To add further insult to emotional injury I received an email RYANAIR £9.99 Flights in September. Now unsubscribed. | 1 |
Grupo IAG | We booked our flight 7 months out and checked in 4 hours early. We were involuntarily denied boarding, causing us to lose 2 days of our vacation. They violated federal policy twice by not including a verbal or written reason as to why we were selected for IDB, and by not asking for volunteers to take a later flight in exchange for compensation. We were thankfully refunded the maximum amount for our flights ($1350 each). However, one of the checks bounced, causing us to incur an additional fee from the bank. Customer service hung up on us after an entire hour on hold and then did not call back. We were last told to open a ticket for the bounced check. We will not be flying with Aer Lingus again. | 1 |
EasyJet | We booked our flight To go to London and then to catch our second flight from London to Miami, they made us miss our flight. They canceled us day of. If you book with them, I highly Recommend to always get travel insurance | 1 |
Lufthansa | We booked our flight for a ski trip back in august. We wanted to go in january. To be sure we could bring our own skis we called lufthansa customer service. They assured us that there would be room for our equipment. A week later we called again to make sure that there would be room for it. Getting close to the vacation we once again called in mid january. This time they told us they didn't have room and nobody made a note of it in the system. Even though we called three times to make sure, we are now in Austria with no way of bringing our equipment with us home. We tried calling lufthansa customer service, but all they could do for us was to offer a reebooking that we have to pay for ourselves. The price of the reebooking is more than the price of the origanal ticket. On top of that the customer service staff was rude and non compliant in any way. Really bad customer service from lufthansa and a ridiculous situation to put customers in! | 1 |
Ryanair | We booked our flight from Brussels to Rhodes and also a parking place at Brussels airport and a car on the island through Ryan Air. Everything was booked using a AMEX card which proved to be impossible to get a car with on the island without taking another 140 euro insurance out with a Mastercard credit card. Despite having taken out already full insurance through the Ryan Air website. Ryan Air knows that these are the policies of rental companies but keeps accepting AMEX and does not mention anywhere that this might cause problems.On the return flight we had 5 hours delay due to a storm, Ryan air offered everybody 6 euros worth of refreshments but none of the vendors accepted it (although Ryan Air staff kept repeating it could be used at a selection of vendors).After returning in the middle of the night, there was only one small van to transfer people to the parking location, while many people from our flight had taken out this service on the Ryan Air site. The people responsible for the transfer to the parking refused to drive sufficiently up and down as "their shift would stop at 4 a.m." and everyone who could not fit just had to wait until the morning. After much discussion, which was in French as the driver could not speak another language, he did not return but luckily another driver from a similar service was so kind to drop us (9 people) of to this location.We're never booking anything through Ryan Air again, but I would especially caution everyone not to take out any additional services from their site. | 1 |
Grupo IAG | We booked our flight through Iberia, which was operated by Level Airlines, and it was by far the worst airline experience I've ever had. Iberia told us that our One World benefits applied with Level, but to our surprise, we had to pay for additional baggage and other costs. The airplane had no WiFi or entertainment options on an 11-hour flight from Barcelona to Miami.The flight was delayed by 5 and a half hours, and they charged for water, soda, blankets, and even meals. The plane was old and smelled terrible. Drinks were served in cups that were no larger than urine sample containers. Overall, it was an incredibly unpleasant journey. | 1 |
Turkish Airlines | We booked our flight through United Airlines, and they put us on Turkish Airlines for our return flight back to the US. They failed to inform us that if you don’t book your ticket with Turkish Airlines, Turkish Airlines will not allow you to choose a seat. They also will not allow you to check in because you have to go to the gate to get a seat assignment. We arrived at the airport eight hours early to try to get the window seat and they would not even look at assigning our seats for several hours until 4 hours before our flight took off - even though none of the agents were helping other customers. We asked at their to get assistance desk as well as two separate people at the checking counter to please assign our seats. All three were not only unhelpful, but very rude. We pay for assignments on every flight and this shouldn’t have happened. Any kind agent could’ve actually made us feel better had they just been polite and tried to be helpful in anyway. I wouldn’t choose this airline again. Terrible customer service. | 3 |
Grupo AirFrance-KLM | We booked our flight through air France from Toronto to Tangier. Routing us through Montreal, Paris then Arriving to Tangier. The first leg of the flight to Montreal was operated by WestJet. The plane was late and arrived for our connecting flight late. This cause us to miss our flight after that it was a complete chaos and unprofessional. We went to air France to book us on the next flight, air France says we should go west jet. We went to WestJet, they said to go to air France. No one wanted to take responsibility and kept sending us back and forth. Saying its the other airline fault. We were at the airport for 4 hours going back and forth. They said we should call air France to get our refund. When we called air France they said we should call WestJet to get our refund. Up to now we still have not gotten our refund. | 1 |
Grupo AirFrance-KLM | We booked our flight via Bravofly but we were supposed to fly with KLM. We tried to get details about the flight and add extra checked baggage but we just got sent between KLM and Transavia since they are partners. Sadly, neither of these companies could help us, we only got told that we will have to do everything at the airport which is very bad service if you ask me. | 1 |
Lufthansa | We booked our flights 3 month in advance from Lufthansa, We completely dissatisfied about the services as our flight cancelled by airline 10 days before flight date and they didn't support us for an alternative or compensation. Although when I booked this flight there were several other flights with this price but when they cancelled could not find any fair options.They didn't send us even an email to notify us and we understood it from news. | 1 |
Iberia | We booked our flights back in September for Dec 18 - Jan 3th. About a month ago we were notified that the flight for Dec 18th was changed for Dec 17th, the day before. My husband and I had to take an additional day off work. Today we have been informed that our return flight has been changed from Jan 3th to the 4th, a day later. I have called customer service twice to kindly ask if they could either refund the price difference for the new and less desirable dates (from a Friday we were changed to a Thursday and from a Sunday to a Monday). They said rotundly no. Then I asked if, as a courtesy they could let us bring one 23kg suitcase (we only had cabin luggage included in the price of our ticket) since now our trip was two days longer. They didn't even entertain the idea. We asked to talk to their supervisors and they didn't pass them to us. We are regular Iberia customers and in our opinion, this reflects a total lack of care for their customers. Very disappointing. | 2 |
Ryanair | We booked our flights in January 2024 with Ryanair between East Midlands to Valencia during August 2024, and we booked our hotel around these dates. Today Ryanair sent us an email to say that both the inbound and Outbound flights have been cancelled so we phoned their customer services who said that there were not any alternative flights for those days and the closest flights were 2 days outside of our booking dates. So, we booked the flights and paid for extra days at the hotel to coincide with the new flight times. We had to pay an extra 300€, so we made an online request with Ryanair for compensation to help with the costs for the change of hotel dates. They declined the request saying "To manage your booking, please log in to your MyRyanair account and go to 'Manage Hub' where you will find everything you will need". Please take notice. | 1 |
Turkish Airlines | We booked our flights to Vietnam end of February 2019. The flights were initially to and from Hanoi. In the following months there were small changes in the schedule but eventually the flight from Hanoi was changed from the the 3rd of January to the 30th of December! Obviously unacceptable. Lots of emails, unanswered phone calls (the phone numbers quoted in the website were wrong) until through a person in contact with the management we were able to get tickets on the 3rd of January from Saigon. Very well. Then on the 3rd of January in the morning we tried to make an online check-in and we found that they had changed the aircraft seats disposition so our paid booking for two seats, near the exit with room for the legs, resulted in a paid booking for two 'normal' seats. Lots of emails and eventually we had to go to the airline offices in Saigon reclaiming our booking. It was only in the 3rd afternoon that the bookings were amended. Obviously if we had done an airport check-in we would have been badly cheated. Turkish Airlines never again! | 4 |
EasyJet | We booked our hols in aug last year for 11 of us over the phone as specific room sizes were needed, this included return transfers to and from the hotel my dad was diagnosed with terminal cancer in September and due to this my mum cancelled her room, no probs up to now, a week before we were all due to fly I had to cancel my holiday as dad took a turn for the worse, so I called EJ to have my booking cancelled, was told I couldn't get a refund and needed to pay an extra £25 for a name change for the lead passenger to my daughter. 28th July my dad passed away, they flew to bodrum all grieving for their grandad, but it was his wish they went, Arrived in bodrum on 2nd August to find that the transfers for the remaining passengers had been cancelled by EJ (when I cancelled my 2 places) my daughter has 2 vulnerable adults with her, but no one could help as there were no transfers at their end, she paid again as there was nothing to be done, while I've tried to no avail to find out why this error happened, arrived at the hotel to find the rooms had been amended by easy jet and the 2 bed that had been specifically requested over a year ago hadn't been booked at the hotel, so she's sleeping now in a one bed apt with her partner, and 2 autistic adults on z beds! As there are no rooms available to swap them too, no reps in resort, no help from the on holiday team, I can't do anything as I'm not the party leader and I'm home looking after my mum and no resolve or confirmation from EJ as to a transfer being reinstated for the return journey to the airport when their holiday is over. All EJ fault. Horrid time. | 1 |
SAS | We booked our in flight meals (vegetarian) a week before our ongoing flight (London-Toronto) and 5 days before our return (Toronto-London) flight (called and confirmation by email), still they did not have our food (for a 8 and half hour flight) and said sorry we don't have alternative, you have to buy in flight food (even with our return SAS plus and having 2 children with us). They offered one fish meal for 4 of us and we asked for the options of food to buy in flight and they said sorry we have only 2 tomato pasta left (for 4 of us). No sense of responsibility and disrespectful behaviour on our return. There was a culture of blame at all levels, 5 out of 6 staff told us 'you did not book on time!' (requirements are 48 hours prior to the flight, we had email confirmation 5 days before the flight) or shifted the blame to others like the catering service with no apologies. They mislead 12 passengers including us on the return in transit, they did not have staff to guide us in the airport and they did not offer any apologies. The SAS staff directed us out the transit and after 2 hours reaching the arrival SAS desk the alternative to the direct flight from Stockholm to London that they could offer was 3 flights and 2 connections! (9 hours later to arrive at London with 2 children and they told us there are no flights the following day), after 2 hours discussion and talking to the supervisor at the end, suddenly 4 seats miraculously were available for the next morning. However they refused to pay the hotel over night as we did not accept their very generous offer of the 3 flights! This is a short version! | 1 |
SAS | We booked our in flight meals (vegetarian) a week before our ongoing flight and 5 days before our return flight (in airport, called and confirmation by email), still they did not have our food (for a 8 and half hour flight) and said sorry we don't have alternative, you have to buy in flight food (even with our return SAS plus and having 2 children with us). We asked for the options of food to buy in flight and they said sorry we have only to tomato pasta left (for 4 of us).No sense of responsibility and disrespectful behaviour on our return. There was a culture of blame at all levels, 5 out of 6 staff told us you did not book on time! (requirements are 48 hours prior to the flight, we had email confirmation 5 days before the flight).They mislead 12 passengers including us on the return transit, they did not have staff to guide us in the airport and they did not offer any apologies. The alternative to the direct flight from Stockholm to London was 3 flights and 2 connections! (9 hours later to arrive at London with 2 children and they told us there are no flights the following day), after 2 hours discussion and talking to the supervisor at the end, suddenly 4 seats miraculously were available for the next morning. However they refused to pay the hotel over night as we did not accept their very generous offer of the 3 flight!!! | 1 |
EasyJet | We booked our latest holiday using the easyjet website. Nothing could have been easier. Travelled down to Glasgow, checked in our bags through security boarded on time left on time arrived on time. The team on board were polite and happy. Now I'm here lying by a pool in Spain. Well done easyjet. | 5 |
Ryanair | We booked our tickets using their English website from the United States. Days prior to our flight while we were in another country they sent an email only in Spanish that 'according to them' said if we didn't check-in online we would be charged 90 Euros. This email would have been helpful if it was in English or if they had told us when we booked the flight. If they had told us in Spanish when we booked the flight about the bogus 90 Euro charge, at least when we booked the flight we were at a computer and could have properly translated the message in Google. Sending the message a few days before our flight, while in another country, without our computers, in another language was extremely unhelpful and also probably illegal. since we clearly booked the flight from the United States using their English website. Also, we asked if we could check in prior to the flight on our phones and they said that would not be allowed since we were already at the airport. Sounds like a scam job to me.Also, during the flight, the flight attendants (or should I call them salesmen) came on the loudspeaker every 5 minutes to make a sale. If you like reading or sleeping on a flight, FORGET ABOUT IT. They sold things like headphones, cell phone chargers, makeup, and perfume (yes perfume, and they let people test the perfume on the plane, talk about a headache). This airline is a joke. | 1 |
Grupo IAG | We booked premium economy round trip from Phoenix to Zurich via AA codeshare and operated by British Airway. On our way return flight back to Phoenix February 25th, the first leg of the BA flight 0773 between Zurich and London Heathrow was delayed departure, which cause us missed the BA 0289 connection flight between Heathrow and Phoenix. First problem is that when we dash to the terminal 5 security check point at 12:00 PM, the airplane was still at gate and will not depart until 2:25 PM if it will be on schedule, we had almost 30 min at that point, however the terminal 5 security stopped us and was told we cannot pass thru the security due to airline requirement, we later realized that flight 0289 did not leave until 3:30 PM. We were directed to the customer service to re-book the flight. When we got to BA customer service transfer counter, there was only one agent available, there were least 12 passengers waiting in the lines, we were told BA was short of staffs due to British holiday during end of February and there was a soccer championship match that Sunday, so it took us at least an hour and half to rebook the same flight next day, also it seems there are not much option at all if we want to back to Phoenix on different flight on the same day. Then, the agent who re-booked the flight told us his printer was broken and we need go to Zone 2 of terminal 5 to get the ticket and hotel voucher printed. We found Zone 2 and had our ticket and voucher in hand and assure by the agent that our luggage will be on our next day flight with us as well. We also told there was a shuttle bus around the corner to take us to the hotel, however no map or detail direction provided, it took us a while to find out that the shuttle is at back side of the terminal 5, by the time we arrived at hotel we were very tired. Next day, we arrived at airport few hours ahead our scheduled departed time 2:25 PM, I noticed my checked two bags not in the same spot based on my iPhone’s Find me feature (I had Apple Air Tag in each of my checked bags), so I checked with the gate agent, she confirmed with me that only one checked bag was associated with my flight! Luckily, the flight was delayed two hours, so my other bag made to the same flight. While on the flight, the team of young flight attendants were generally pleasant, but they missed to service me meal, I did not order any special meal, and the popular chicken dish was not available when she came to my row, so I told her any chicken dish will be ok, and she told me give her few minutes and she will bring me a different chicken dish, however she totally forgot that and only when she came back to collect the trash, I mentioned to her she forgot my chicken dish, she was surprised and acting like I was lying to her. Overall, I think my premium economy flight on BA is the worst experience in recent memory. As the British flagship carrier, they seem don't care, I emailed my sent my experience to their customer service, they responded with a standard corporate reply from one of their email templates... | 1 |
Grupo IAG | We booked premium economy round trip from Phoenix to Zurich via AA codeshare and operated by British Airway.On our way return flight back to Phoenix February 25th, the first leg of the BA flight 0773 between Zurich and London Heathrow was delayed departure, which cause us missed the BA 0289 connection flight between Heathrow and Phoenix.First problem is that when we dash to the terminal 5 security check point at 12:00 PM, the airplane was still at gate and will not depart until 2:25 PM if it will be on schedule, we had almost 30 min at that point, however the terminal 5 security stopped us and was told we cannot pass thru the security due to airline requirement, we later realized that flight 0289 did not leave until 3:30 PM. We were directed to the customer service to re-book the flight.When we got to BA customer service transfer counter, there was only one agent available, there were least 12 passengers waiting in the lines, we were told BA was shorting of staffs due to British holiday during end of February and there was a major soccer championship match that Sunday, so it took us at least an hour and half to rebooked the same flight next day, also it seems there are not much option at all if we want to back to Phoenix on different flight on the same day, I had to explain it to my management why I had to take unexpected day off and missed some important meetings.Then, the agent who re-booked the flight told us his printer was broken and we need go to Zone 2 of terminal 5 to get the ticket and hotel voucher printed.We found Zone 2 and had our ticket and voucher in hand and assure by the agent that our luggers will be on our next day flight with us as well.We also told there was a shuttle bus around the corner to take us to the hotel, however no map or detail direction provided, it took us a while to find out that the shuttle is at back side of the terminal 5, by the time we arrived at hotel we were very tired.Next day, we arrived at airport few hours ahead our scheduled departed time 2:25 PM, I noticed my checked two bags not in the same spot based on my iPhone's Find me feature (I had Apple Air Tag in each of my checked bags), so I checked with the gate agent, she confirmed with me that only one checked bag was associated with my flight! Luckily, the flight was deployed two hours, so my other bag made to the same flight.While on the flight, the team of young flight attendants were generally pleasant, but they missed to service me meal, I did not order any special meal, and the popular chicken dish was not available when she came to my row, so I told her any chicken dish will be ok, and she told me give her few minutes and she will bring me a different chicken dish, however she totally forgot that and only when she came back to collect the trash, I mentioned to her she forgot my chicken dish, she was surprised and acting like I was lying to her, so I told her my meal ate by dog, so just bring me another one. I am IT consultant and flight a lot, but this is the first time.Overall, I think my premium economy flight on BA is the worst experience in recent memory, I used to flight this route to UK many times, I am surprised it failed at multiple points, as the British flagship carrier, they seems don't care, I emailed my sent my experience to their customer service, they responded with a standard corporate reply from one of their email templates... | 1 |
Grupo AirFrance-KLM | We booked pur full Europe trip a month ago with hotels and flights pre booked. While reached on airport, we were told that the flight is over booked and we have to wait if some one drops the travel before th takeoff.. amd the only response we get is sorry we understand your frustration but we will give you compensation. KLM does not understand that compensation does not fulfill your vacation excitement and fun, you guys wasted 2 days of our vacation and the ground crew started sharing their expirence with air india flights because we are indians. This was totally unprofessional and discrimination as they onboarded 1 passenger who had connections with cabin crew. | 1 |
Jet2.com | We booked return flights for our trip to Bergerac and paid extra for more leg room - on arrival at the airport we were told that one of our party could not sit in row 12 as they needed wheelchair assistance- she was move to a different row and that was fine- however on our return flight 2 members of the party were moved even though only one needed wheelchair assistance- we felt this was unfair as the second passenger had paid extra for a seat in row 12 but her place was offered to another passenger- no offer of recompense was mentioned - she should have been given the option whether or not she wanted to give up her seat | 3 |
Norwegian | We booked return flights from Gatwick to Florida with Norweign in September. (2 adults and a 5 year old)Our flight out ended up with us sat on the tarmac for 2 and a half hours before departure due to a "technical issue." However, once we got up in the air the flight, service and entertainment was fine.The flight home was a completely different story! We arrived at Orlando airport and checked in for our 16.05 flight. We checked in and boarded the plane quickly and easily. However, after sitting on the tarmac for about 30 minutes on the pilot announced there was a "technical issue." (AGAIN!) We guessed that the engineers would come on as they did previously and then we would be off. After another two hour the pilot announced that the flight had to be cancelled as the technical issue couldn't be resolved. We were asked to deboard the plane and collect our luggage. We did this and returned to the Norweigian help desk. It was complete and utter chaos. We were asked to queue whilst they tried to make arrangements for us to return. This waiting around went on for hours and it wasn't until 11pm we were told that a flight had been arranged for the next day at 8.30am. We then had to queue and stand in line to collect a hotel voucher. We finally arrived at the hotel at 1am and had to set our alarm for 4.30am to get back to the airport for our 5.30am check in.We had a few hours sleep and the alarm sounded at 4.30am. Whilst reaching over to my phone to turn off the alarm I noticed I had received a text message from NORWEIGEN. I read that our 8.30am flight had now been further delayed until 10.30pm. 14 HOURS later than scheduled. The message also read that we could collect food vouchers from the Norweigen desk at the airport.However, when we returned to the desk there were no staff to be seen! We waited for over 3 hours and no staff attended. We spoke to the airport personal who informed us that the staff only arrive 4 hours before the first flight which was ours at 10.30pm! We retuned back to the hotel and ended up buying our own breakfast/lunch/dinner.We made our way back to the airport to check in at 18.30pm. The check in queue was huge as they were boarding two planes at the same time. We finally got to the front of the queue and checked in at 20.15.We made our way to the departure lounge and got on the plane. Again, we were delayed due to, guess what.....another technical issue - and we finally took off at 23.45 and arrived home over 33 hours later than expected.I have recently tried to claim for compensation due to cancelled/delayed flights and Norwegian have refused this claim stating that it was due to structural damage. They've also refused the additional expenses I had to pay - food, extra parking fees etc. I have now escalated my claim to the aviationARD. The upset and stress this airline has caused me is just unbelievable. I would WARN people to KEEP AWAY!The really sad part is that the actual flight itself was fantastic. However, the customer service is absolutely SHOCKING!!!! | 1 |
Vueling | We booked return flights from Manchester to Barcelona for the start of September- Vueling cancelled our flights and automatically generated a voucher for the amount which we do not want. We have tired on several occasions to contact them to discuss the matter and request a refund but it is impossible to reach someone and we keep receiving templated responses refusing a refund- terrible customer service, this was supposed to be our first experience of flying with them but would never use them again after this experience, they have wasted a lot of my time and made a stressful situation even worse!!! | 1 |
Ryanair | We booked return flights from UK to Budapest on 7th November directly through RyanAir to fly out on 9th December and return on the 12th. We had no doubt that we were going away when we booked our trip.Our problems started when the government introduced new regulations on 27th November due to the Omicron variant, requiring passengers returning to the UK to quarantine at home until they receive a negative PCR test. This wasn't possible for us as we both had to work the next day.We contacted RyanAir through their chat function, who asked when the flight had been booked. As the flight had been booked after September the 30th and before the 30th November-4th December, we were subject to pay a fee of £45/per person/per flight, amounting to £180. The fee free changes only applied to bookings made on the dates I've mentioned, but this seemed ridiculous given that the rules had changed and this is why we were no longer able to fly on those dates.When asked if the same thing to happen again re rule changes if we were to pay the flight change fee, we were given no guarantee that we would be able to change our flights free of charge, meaning we would be liable to pay another further set of charges. Our flights had cost £220, so it seemed absurd to pay another £180 with potential that we still may not be able to use them in future.After deciding that it wasn't worth paying the £180, I found on the RyanAir website that you're able to claim tax back on unused flights. Once again after speaking to customer services using the chat function, I was told that this didn't apply to international flights, but domestic flights only, therefore we weren't entitled to any money back at all.We have booked through RyanAir several times before but the diabolical customer service and treatment by them has completely put us off. Avoid at all costs. | 1 |
Turkish Airlines | We booked return tickets from LHR to IST via a package deal with Expedia. Paid extra for checked in luggage and seat selection. Seats for both legs of the journey were booked 3 weeks in advance.Outbound flight was smooth, no issues.Return flight (20:20 IST to LHR 10/9/24) - OMG! App wouldn't let us check in online. Got to check in desk 3 hours before flight and was told we were on standby tickets! Showed evidence of tickets and seat selection but they weren't having any of it. Lady on check in couldn't be any less helpful if she tried. All she kept saying was the airline had oversold tickets and it's tough luck!Got sent to ticket services who said same thing and just get to gate and speak to them.At the gate we were again told that it didn't make any difference that we had selected our seats- apparently that is just a selection and not confirmation. They apparently routinely oversell seats and then deal with the fall out. Their app wouldn't allow me to check in online and being at check in desk 3 years before flight was not good enough!In the end my wife and I did manage to get in the flight- they had to pay a few people EUR400 bribe for them to give up their tickets. We were given different seats to those we booked and were not sat next to each other as we booked. It wasn't just us- there were 7 other people in exactly the same situation on this flight,Although we did get in the flight the stress and headache involved made was unbelievable. They made us quickly forget the wonderful time we had in Turkey.First & last time we'll be flying with these chancers | 1 |
Iberia | We booked round trip premium economy seats to Barcelona with our friends back in October for travel to occur in late May. About 2 weeks before we are to leave, they bumped us, making us take another plane to NY first, no longer direct..... not to mention a 4.5 hour layover........ Only to find out that it was completely unnecessary as they had 2 open seats next to our friends on what should have been our flight! Turned our 12 hour day into an 18 hour travel day. Our "new flight" didn't recline back, the food was mediocre and we weren't given the beer and wine we had ordered. The flight home was a bit better, was still a direct flight, but was delayed an hour..... All in all, I would NOT recommend using Iberia. They were not forthcoming with reasons for being bumped, found out later we were lied to, and it was not even necessary. | 1 |
Ryanair | We booked ryan air to travel from athens to santorini last month.Well,we experienced very indifferent and rude behaviour from the lady staff in check in counter.She just took my passport and separated the old passports which were attached to it ( old passports are attached together because few visas will be stamped in old passport ) and asking why so many passports..And when trying to answer for it ,she just hands it over n doesn't respond at all.AND WHAT WE FELT HILARIOUS WAS SHE ASKED US WHETHER WE HAVE A VISA.HOW CAN WE ENTER ATHENS WITHOUT A VISA FROM INDIA !!!..THATS COMMON SENSE.Over all we had unpleasant experience with Ryan air check in counter staff. | 1 |
Jet2.com | We booked seat at the front and all I could smell was pre and couldn't get my bag stored In The overhead without it being a hassle. The air hostess are trying there best food was not good. | 2 |
EasyJet | We booked some flights in March for a family of 5 and needed to change one flight a few weeks ago. We made the changes and I then realised we hadn't booked any seats or luggage. I went online to book this and have been told that in order for us all to have a 23KG bag we need to book 4 bags on each flight including the flights for 1 person, she has to have and pay for 4 bags! The cost per bag is £29.60 and so we have to pay £236.80 for my daughter to take 1 bag! Their system cannot split luggage per flight or per person. Alternatively we can buy luggage at the airport at £50 per bag! What a scam Easyjet. I know times are tough but this is awful. Customer service very unhelpful when called. | 1 |
Jet2.com | We booked special assistance and that worked well. I made a change to the original arrangement and staff were very helpful. However on arrival in Heraklion the staff just abandoned us in the luggage hall. Fortunately I had booked a taxi and the driver rescued us. As always the staff on the plane were delightful. The hot food was revolting. | 4 |
Ryanair | We booked summer holiday trip around Europe with Ryanair: 3 one way flights, round trip. We have done that and paid for all many months in advance. 2 weeks before our trip Ryanair decided to just cancel our middle flight for "commercial reasons". Translation: Ryanair decided to transfer resources to more profitable activity disregarding all agreements with passengers. This caused significant additional costs of total 450 Pounds and lots of stress and delays. Ryanair offered no compensation no refunds of costs. Nothing. Wild West really. I'd very much avoid that airlines in the future.We have received an email "we apologise for any inconvenience" which is bad joke really. | 1 |
Grupo AirFrance-KLM | We booked the new Premium Comfort Class tickets for our flight at the time of booking. However before the flight we were told that this was no longer available and we would be seated in economy. We were not even offered extra leg room or premium economy seats but put back to basic economy. I was advised that we should claim compensation for the difference in price after the journey, which I did so. KLM have since refused our claim on the basis that we used the economy seats. What else were we meant to do as we needed to fly. I just want the difference between what we paid for Premium Comfort and what we should have paid for economy back? Customer service has been zero help in resolving this, and At one point and agent tried to claim that Premium Comfort and economy are the same class! I am now having to waste more time taking this to the ADR to try and get the money I'm owed. Absolutely terrible customer service. They knew before we flew that they would not be able to offer us premium class so the refund of the difference in cost between tickets should have been ready to go for when we got back. It has put me off ever using this airline again as they seem to think they can charge what they like and not offer what you pay for. Horrendous experience. | 1 |
Iberia | We booked these Iberia flights through BA and I assumed the same level of service. Staff were rude, safety demonstration was only done in Spanish and food was very expensive and inedible. I didn't see a member of the cabin crew crack a smile once. Only plus, was that on the return flight they had a good system by which you could watch a few select BBC shows through your iPhone. | 2 |
Jet2.com | We booked through Jet2 for a short break to Corfu. We stayed at the Golden Mare in Barbati, rated 4* with all inclusive as an add on.Our room had the most magnificant views, that alone is worthy of a rave review due to uninterupted sea views with the odd super yachts in the distance - idyllic!!The food was good. I really liked the buffet style with a small option of salads. Sadly, their afternoon/evening snacks fell way below average, with a possible review, if this is going to be an ongoing option for guests.Sadly, the main issue was simply their quality of drinks - either reasonable beverages were purchased and watered down, or drinks were bought at the lower-end of the hospitality market, this was such a let down as cocktail menu offered both non and alcholic options. In the end, we bought bottled drinks from their in-house gift store, that was reasonably priced.That said, I wouldn't rate this hotel as 4* but 3.5 with all things considered. If I decide to go with Jet2 again, I would proceed with caution at their hotel ratings, due to my expectations of what a 4* inclusive package entails, against our value for money. | 3 |
Norwegian | We booked through an agent so flew out Ryanair and back with Norwegian from Barcelona to Birmingham. We had no say in the choice of airline. As a student years ago, I knew Norweigans, one of whom said to me that 6 feet (my height) was in Norway 'quite a little fellow'. Many years on, Brits have got taller but judging from the seat spacing, either Norweigans have shrunk or don't fly on this airline. It is basic. Seats are so close that 'brace position' is impossible. Otherwise, foreign staff were efficient but tended to read out information at a high speed babble (why not just play a tape spoken by a native English speaker?) and at Birmingham, we were kept on the plane for 20 minutes without explanation. I thought it average, even by the standards of budget airlines. If you are more than 5 feet 10, you'd be well advised to fork out for seats with legroom. | 6 |
Air Europa | We booked ticket from JFK to Madrid but flight was canceled due to covid but they didn't refund money, but provided voucher. Due to travel restrictions we could not travel and anytime we try to book the price is almost twice than I am getting in other better airline so ultimately I am going to lose the money. | 1 |
Vueling | We booked tickets for a flight within Europe with Vueling Airlines. Vueling cancelled the flight due to covid. We asked for a refund of our money. They refused a refund and gave us a flight credit that expires in January 2022. We will not be travelling for another 12 months or longer depending on Covid so the flight credit will expire. What is really disgraceful is that we were charged an exorbitant fee for baggage for a flight we will never make. We tried getting a refund of our money once again a few weeks ago, but with no success. The airline said we voluntarily accepted the flight credit. What a bunch of lies. We had no other option from the airline. We asked for a refund but they refused. We had airline tickets with another airline from Canada to Europe and they returned our money for tickets purchased when they cancelled the flight due to Covid. Vueling is an uncaring, money grubbing airline which I will never use in the future. Their customer relations are horrible. | 1 |
Ryanair | We booked tickets from Cph to Edinburgh back in April, which was cancelled because of COVID-19.Here, almost half a year later, we haven't received our money.4 tickets at a price of 500 euro🙄 | 1 |
Iberia | We booked to fly Madrid-Sao Paulo and I was very nervous about this having never used Iberia before and reading some mixed reviews. I must admit that I was even thinking of cancelling the booking after my wife had made it due to the reviews. Well having flown yesterday I can comfortably sit here in Sao Paulo this morning and say I'm glad I gave them a chance. I had a great flight! The customer service food onboard entertainment and seat comfort was great. Thank Iberia you have a new customer. | 9 |
Grupo IAG | We booked to fly from Dublin to Gatwick. Aer Lingus was the only airline flying this route on that day so I had booked them as opposed to BA. We had some extra baggage so I went ahead and booked an extra bag ahead of time for 15 Euro. When I got to the airport I was told that although I had booked and paid for an additional bag I was still only allowed the same baggage weight allowance for one person (20kg). I cannot understand why anyone would want to purchase an extra bag without wanting extra weight. I assumed I would be allowed 40kg when I booked the extra bag but I was still only allowed 20kg which would have been the same weight as if I had not booked the extra bag. I am sure that a lot of other passengers fall for this! In all fairness Aer Lingus is a good airline to fly light. They have very competitive prices if you travel light but it can cost you your shirt and pants literally if you are over weight. I almost had to pay 300 Euro in over weight fess. Fortunately the staff at check in allowed me to manipulate the items in my luggage. I carried three coats in my hang on the plane and adjusted items between my luggage and hand luggage. | 2 |
EasyJet | We booked to fly to Alicante from Luton. We were requested to go to the gate and board the flight. We queued for 35 mins then they announced the plane had not yet arrived, so we were asked to go back to the main area of the airport for further announcements. 2 hours later they announced the flight was now canceled. and to walk 28 minutes to gate 6 where we can speak to an Easyjey representative. After carrying all our luggage up and down stairs and walking for around 30 minutes there was no one at the desks. A security guard leads us all out the back door to collect our baggage and leave the airport and go back to Easyjet check-in. We walked all the way back and were confronted with one representative who gave us no reason, had no compassion and simply handed us all papers for a refund. He did say we cannot book until 2 days later but had to leave the airport and book later as the system had crashed.Money was never the issue with me and I have been fortunate enough to fly with some great airlines but this was the only flight I need as it suited my business plan. I have never flown with these guys before as I have read so many negative reviews. This will be my first and last time with this totally inadequate crew.The one thing i have realized with these small low budget airlines is just that, they are super cheap, and extremely tight and have claustrophobic seating, it's a no-thrills ride, but with that cheapness, they have designed a beautiful system where they know the majority of the public will fly with them as it suites their budget and so they can get away with not having to be polite or decent or give anyone the slightest luxury of an extra inch on their seats, They don't need to give anyone any reasons why a flight has been canceled or why a representative needs to be at a desk to take anyone's questions.Cheapness means you have no worth, so just get lost and go home because we don't care.British Airways was £500 more and I think it's worth paying this so that at least I don't feel like cattle and also to be treated with some dignity as a human being. farewell, Easyjet. | 1 |
EasyJet | We booked to go to Hurghada in Egypt, with Easyjet. They have been a total nightmare. We are due to fly home today, and we still haven't heard a peep out of them, no call/texts nothing. There is no Easyjet representative at the hotel to assist us, and there hasn't been for the 2 weeks we have been here. Travel in these Covid-19 times is difficult, but Easyjet have turned difficult into a nightmare. It's impossible to reach them by email and their robot "bott" system is a total joke. PLEASE PLEASE, don't book an Easyjet holiday, unless of course you thrive on stress, because that's what you'll end up with. | 1 |
Ryanair | We booked to got to Portugal via Birmingham with ryanair,we arrived in plenty of time to find its all self serve at Birmingham airport. There was no mention of this on any correspondence or on the booking info.We were informed by airport staff that we had 10 mins to down load the boarding passes.by the time we got to the correct desk and downloaded the Ryan air app and find the correct reference number as there were 3 we missed the gate by 3 mins.we had to pay £110 £55 each . To add insult to injury our flight was 30 mins late!!!. | 1 |
Ryanair | We booked to two flights to Spain but my partner was terribly I'll so flew home three days later. The flight cost four times as much. Unfortunately I had to stay in in Spain.Returning I asked if I could bring my partners 10kg bag home which she had previously paid for. Typically, Ryanair refused. After being passed around I was told "NO, is there anything else I can help you with?"That pretty much describes Ryanair's whole policy. You get what you pay for so two stars for the low prices but please don't expect any customer service on top | 2 |
Grupo IAG | We booked two business class seat with British Airways in July, 2024 for the flight on September 19, 2024. We were told on September 19 at the Heathrow Airport that our flight was cancelled and we could only have one business seat with another flight to a different airport. No one from the British Airways contacted us to apologize and to offer refund for the business class seat we lost. We filed a complaint to the British Airways and asked for reimbursement on September 21 and have not heard a word from them as of October 11, 2024. It is the worst flight experience we have ever had. Terrible customer service. Zero communication with customers. We cannot even find a phone number to call the British Airways on its website. | 2 |
Turkish Airlines | We booked two business class tickets Sydney to Germany return in Janurary to leave in September. Of the six flight sectors, one was rescheduled with an impossibly short time in transit and two were simply cancelled by the airline. Turkish Airlines made it almost impossible to replace the two cancelled flights. Shame on you Turkish Airlines, zero customer service. | 1 |
Turkish Airlines | We booked two business class tickets on TK045 from Cape Town via Istanbul to Oslo Norway on the 17th of December 2019. Departure delayed by 7 hours, missing our TK connecting flight in Istanbul and subsequently missed our connecting flight to Tromso on Norwegian airlines. Turkish airlines have failed to reply wrt compensation for cancelled Norwegian flight. (Euro 526 ) TK feedback reference 3059384 and TK 3103924 | 1 |
Ryanair | We booked two return flights and paid for extras such as extra leg-room due to me being very tall and unable to fit into regular leg-room Ryanair seats without causing me knee and backpain.Ryanair had changed the aircraft for both flights without prior notice to us, we found out that we did not get our paid-for extra leg-room seats onboard the aircraft, and at the gate respectively.Neither of check-in, gate, or in-flight staff were able to assist with the issue and we were asked to remain in our assigned seats. I suffered bruising and pain in both knees and lower legs, as well as severe neck and backpain from being forced into a very inappropriate seating position for hours. Further, cabin crew bumped into my left arm multiple times with their trolley, causing bruising and skin scrapes. I have now been signed off sick for two weeks by my GP.I have provided all this information to Ryanair via their online complaints form and did get back nothing but a template response, not even addressing my query.I am now seeking legal action and are filing complaints via the European Commission, the UK's Civil Aviation Authority, and the Ombudsman Service, and will take Ryanair to court if necessary for personal injury, trauma and discrimination.It is beyond me how an airline is unable to perfom a simple re-allocation of the type of seats during an aircraft change. It's not fair when someone who is very tall and paid for extra leg-room is forced into a regular seat while others, some of which were pretty small in height, got 'lucky' and got the extra leg-room seats for free due to aircraft and seat layout change. And staff did absolutely nothing to assist.I am shocked and appalled by this experience. | 1 |
Lufthansa | We booked two tickets for flights from Canada to the UK, for my mothers funeral on the 7th of March. $4000CAD. They were changeable but not refundable. My wife went to the website the next day to look at the possibility of changing the return flights. With the accidental click of a key, no warning at all, she'd somehow cancelled the booking. She called them literally immediately assuming they would just reinstate the tickets, after being told it was a pure accident. Nope. We went through days of phone calls and feedback forms due to it being for a funeral. We've been told today we won't be refunded or rebooked. We will no longer be able to go to my mother's funeral. Why? Purely because Lufthansa want to sell the seats twice. | 1 |
EasyJet | We booked two tickets on a flight but for some reason the same name appeared twice on the booking confirmation. Using the chat option, this problem was resolved quickly. Great customer service, thank you! | 5 |
Norwegian | We booked way back but guessed it would be cancelled due to covid. 4th July recieved notification of cancelled flight 5th July, completed the on line form for a full refund, 7th July full refund received. I can only guess that those complaining tried to obtain the refund by phone. If they survive, I will have no hesitation in booking for Miami next year. Other airlines need to see how Norwegian deal with things and follow. | 10 |
Norwegian | We booked what we thought was a regular airline through booking.com for a reasonable fare. I admit not doing a lot of research into Norwegian beforehand as all European carriers I had used before have been good, usually providing better service than American carriers. We were in for a very different experience. On the way to Paris, a midnight flight, we noticed that everyone on the plane was happy to sleep as were we. The leg room was adequate, though the plane seemed rather old. On the return trip, we got an even older plane, with the smallest leg room I have ever had in an economy class. The reading light did not work, the seat could not lean back, which was worse since the seat in front was broken and permanently leaned back. There was no on board entertainment, but I was told it was being streamed to mobile devices. However, the plane was too old to have USB chargers for such devices. I found out that this airline sells cheaper tickets without food and drink service. I will not fly this airline again. | 1 |
Ryanair | We booked with ARGHHH-air in may to fly to spain in august. They emailed on the 10th july to tell us the flights had become more expensive because of some spanish airport tax and that they would debit the difference from our card soon... ERM REALLY? So i contacted them to cancel the flight as there were now cheaper alternatives. They replied after a few days to tell me i had less than 24 hours to submit a refund application... GOOD JOB I HAD CHECKED MY EMAIL!. I did this on the 12th. I then sent them another email detailing my dissatisfaction as I do not feel 24 hour is an acceptable time to respond to an email. I have family members like most of your readers who are not as thorough with their emails as i am and this email may not have been read in time. Thus meaning you lose out on £500 worth of refund that is due. After i sent them a rather large complaint which addressed various points, I even asked them for their regulator contact details. I simply got a ctr & v reply saying..."Please be advised that all Ryanair's passengers were notified of the charge relating to the increased Spanish departure tax and they were given till the 15th of July to request a refund."... very frustrating.so i go back on to their website to reply to their staff again in a hope that my complaint wont be read by another dribbling sloth of a man and what do i find.... their website seems to have changed. I can press "complain"..enter my name and details ect... but the comments box has disappeared. So i can not even document my frustration. !!! | 1 |
Vueling | We booked with BA who passed us off to the low cost Spanish Airline, Vueling. The following says it all.Vueling are an embarrassment to Spain, as well as to IAG, and BA should have no association with them whatsoever, any encouragement to pass passengers their way is quite frankly doing them a disservice. I don't care whether IAG owns them or not, their performance is simply not up to scratch, and they should be sold or amalgamated into the BA fleet, and given proper training in what customers are, and how to deliver service befitting human beings. The company cannot be allowed to go on as it is and 20cm between seats is simply not acceptable / morally correct even if it is legal.Just as I will never fly Ryanair, I have added Vueling to the list. I don't care how much extra the alternative is, I am not giving such a disorganised bunch of clowns any of my money and shame on you BA for not taking any action despite many months of customer complaints. | 1 |
Jet2.com | We booked with Jet 2 as our original holiday from Manchester was cancelled due to the power outage. We flew with Jet 2 from Leeds Bradford. Both the airport and the flight were great. The cabin crew were so helpful. We like the fact you don't pay extra for your cabin case. We have already booked with Jet 2 for Tenerife in September. We have found them to be the best airline | 5 |
Jet2.com | We booked with Jet2 last summer to go away this summer. Jet2 have changed the inbound flights by over 8hrs. My wife has diabetes and my grandson has SVT which is a heart condition that he was diagnosed with beginning of December. Our travel agent has contacted Jet2 with us there and asked about keeping a room because of my grandsons and wife conditions and the agent from Jet2 on the phone was the most unhelpful and roude person I have ever heard for any travel company, well any company.He spoke like he just scrapped you off his shoe and that it's your problem.They say a change of flights over 8 hours is a short delay. We have explained about my grandsons condition and they said there is nothing they can do or basically will to do, unless the change of flight is over 12.I have travelled with other travel companies and they have been the most help they could possibly be. I won't be travelling with jet2 again. It hsds already put a black mark and a downer on the holiday as I'm worrying about what's going to happen to my grandson as he has to take regular medication to keep his condition under control. | 1 |
Ryanair | We booked with Love Holidays (flights booked through Ryanair) but as a package deal and paid as a package deal.A couple of weeks after booking we were informed that the outbound flight was being cancelled due to a new fleet of aircraft that were not going to be ready to depart from Edinburgh on 12 June to our destination of Vienna.We were offered an option of flying out on Sunday 11 June. We originally asked for a full refund but have had to jump through hoops for this with Ryanair and have still not got anywhere with them. Apparently Ryanair and Love Holidays don't speak to one other although they will happily book and take your money as a joint transaction. Ryanair have been very uncooperative as have Love Holidays.We then decided to see if we could fly out on the 11 June. We were asked to contact Love Holidays to see if the evening of 11 May was available in the Holiday Inn Vienna City South. We were told that they would check with the hotel but this would take 3-4 working days to do this and that we were to call them back to find out if they had managed to secure a room for us and extend our stay from Sunday 11 June to Thursday 15 June. We asked why they just couldn't call the hotel there and then and call us back to let us know and were told that this wasn't normal practice. So in the meantime we are to wait 3-4 working days to find out if a room is available but we could miss out on seats on the flight on 11 June. We are only 4 weeks away from our trip and we don't know if we are going to be able to go or not.What a ridiculous way to work and in the meantime Love Holidays and Ryanair are still sitting on our money.I cannot comprehend how two travel companies who obviously work closely together can't provide a streamline service and be far more customer centric. It is such a disjointed service from companies that claim to work effectively with each other to provide an excellent customer experience. This is probably the worse service that I have ever encountered from any travel company.We then were charged £165.00 for not checking in 24 hours before the flight. I feel its absolutely disgusting a company like Ryanair can charge such an exorbitant fee for such an easy task.In all honesty they're not a company you can rely on and think carefully before you book them. | 1 |
Ryanair | We booked with Ryanair for a cheap getaway to Brussels. The flights were £66 return for the two of us. Once we had booked we were then constantly peppered regards booking seats for additional cost, booking bags for additional cost and so on.When we went to check in online we chose to randomly allocate seats as we didn't wish to pay as we wanted a cheap flight. Despite the flight being only half full they sat us opposite ends of the aircraft.On our return after passing through security at Brussels and 40 minutes before our flight was due to leave they cancelled our flight sue to adverse weather conditions in Manchester. I checked on Manchester Airport departures and other flights appeared to be taking off and others just delayed for an hour or 2!We had a distinct lack of information fed to us. We were told to queue up and they would swap us onto the next available flight. It soon became apparent that these were fast being booked up so many people just paid for a new flight outright to ensure they could get a seat the next day.We were told to sort our own hotels out and claim it back, our nearest available one was 40 minutes away which cost £47 return trip on a bus.We arrived back in Manchester eventually, nearly 24 hours later. I submitted my expense claim to which they agreed but refuses to pay for a taxi and also refuses to pay for the £25 extra it cost in car parking charges at Manchester Airport. People shouldn't be put out of pocket due to to the airline cancelling a flight.They have also said we can't claim compensation due to the cancellation being caused by weather conditions, but how is it that other airlines continued their journey, and other airlines just delayed their flight for a short time.In future I'd rather pay to use a decent airline to enjoy a better service. The low cost is just not worth it | 1 |
Ryanair | We booked with Ryanair for my hen weekend. The transaction was quick and easy, booking in on line was easy and the flight was on time. The air stewards were friendly and I really enjoyed the flight. | 5 |
Turkish Airlines | We booked with Turkish Airlines as we were going to Istanbul to take our daughter for urgent spinal surgery and it was the only direct flight and also offered a flexible ticket. Now the fun begins...First booking cancelled no reason was offered another flight took it and made arrangements with the hospital. Three days later 5 days before we flew another email cancelling the flight and rebooking two days after our arranged discharge. As this was flexible ticket we thought no problem and surgery may go on. Fast forward to the end we are being discharged tomorrow with a 13yr old who has had her back reconstructed with no flight home, no compensationI phoned I emailed no joy. Customer service what customer service absolutely terrible AVOID | 1 |
Turkish Airlines | We booked with Turkish Airlines from Beirut to Zagreb with a connection in Istanbul. (June 28 - 2024) We arrived in Zagreb, we discovered that our luggages were still in Istanbul. The plan was to travel to Dubrovnik on the same day. Our luggage came on the second day which forced us to cancel our first day trip since we were out of our luggage and most importantly our medication without a specific date on when we would receive our luggage. On the way back from Zagreb to Beirut through Istanbul again (July 5 - 2024), our first flight was delayed for 1 hour which made us miss our second flight home from Istanbul Airport. We arrived to Istanbul at midnight, they scheduled us on a flight after 6 hours without providing us with any essential services like a place to sleep or a bench to have a nap except, for a food voucher from a fast food snack that we cannot consume at midnight nor as breakfast. We even had to pay for our internet after the free 1 hour they provided to any traveler, not to mention that the communication with the staff wasn't easy and poor because of their lack of good English especially in such a critical situation. A connecting flight with Turkish Airlines is highly not recommended. | 1 |
Vueling | We booked with Vueling because it seemed like the cheapest option. We needed to fly from San Sebastian, Spain to Porto, Portugal and with the options available, a 2.5 hour layover in Barcelona along the way didn't seem that bad - long enough for us and our luggage to make our connecting flight, but not too long that were sitting there all day.Upon arrival to the airport in San Sebastian at 06:30, we were told that there was not going to be a plane there because of "weather issues preventing the plane from landing [in San Sebastian]".... There wasn't a cloud in the sky and other planes were landing and taking off from there without an issue. So, they out all of us on a bus and drove us 2 hours to Bilbao for our replacement aircraft. On this aircraft we were told that the reason we needed to switch was because there was an issue with the plane that was originally assigned to the flight from San Sebastian, and the replacement plane was too large to take off at their airport since it has a small runway, hence the drive to Bilbao.We finally take off, 2.5 hours after our scheduled departure time, only to land in Barcelona 15 minutes after our connecting flight had left.After waiting in line for 40 minutes, we spoke to a customer service representative there who said they would find a solution for us. The solution: to fly immediately to Madrid with Iberia, wait there for 6 hours and then fly to Porto (also with Iberia). We asked them, "What about our bags? Are they going to make the flight?", and after a few back and forth, they assured us in no uncertain terms that we do not need new baggage tickets and that our bags would automatically be put on the new plane. Not to ruin the punch line, but needless to say, they did not make that flight (but, of course, we did not know this yet).So we land in Madrid, speak to customer service there since we know our rights due to CJEC ruling CE 261/04 that because the delay at reaching our final destination that we are experiencing is greater than 2 hours and the distance is under 1500km (total delay turned into 7 hours) we were entitled to some compensation, as well as meal and refreshment vouchers relative to the duration of the delay.It took a LOT of discussion at their customer service desk before they agreed to to give us a meal.Next, we arrived in Porto at 20:10 local time (1 hour time change) after about 15 hours of travel (when it should have been 8) only to find out that of course our bags were not there.After opening a claim with the luggage desk in Porto Airport (not run by Vueling, but by TAP - very friendly and helpful service they provided, doing their best with what they had), we found out that Vueling never gave Iberia the bags and that they were still in Barcelona. We called Vueling customer service to find out about this, speaking first with Carmella. She just kept telling us that it is not their responsibility because our final fight arriving in Porto was with Iberia and its Iberia's problem (even though Iberia never received the luggage from Vueling!). She then interrupted us many times to tell us we're wrong, was very rude and nasty to us when we were being very calm and polite with them, then they went silent for 2 minutes refusing to speak when we asked to speak with their supervisor, eventually saying that there is no point to transfer to the supervisor since they would just say the same thing that she had just said, and then hung up on us. The same thing occurred when we called backnand spoke with Lorrena.We still have not found our luggage. We are told it is supposed to arrive "soon" but won't be told how soon or where it even is at this point (though last we heard through other luggage trackers - the helpful luggage service desk at Porto airport run by TAP, NOT Vueling - is that they are still in Barcelona).Needless to say, this whole thing has left us very frustrated and disappointed in Vueling, and especially it's customer service. The representatives we spoke to on the phone were the furthest thing from helpful and could not have been more rude to us. They left us feeling worthless, unheard, unappreciated, and disrespected. Both when we spoke on the phone, and at the service desks at the airports (San Sebastian, Barcelona, and Madrid)!And most infuriating is that they had a sign on their desk boasting their commitment to excellent customer service and customer satisfaction. I would beg to differ.Tldr; don't fly with Vueling. They don't respect their customers. | 1 |
Grupo IAG | We booked with Vueling, but were due to fly Level. However, Level cancelled the flight, gave no reason but promised us compensation. Two months late were still trying to contact them. Extremely poor customer service ( actually there isn't any). Avoid this airline like the plaque. | 1 |
EasyJet | We booked with easy jet for our honeymoon in Sicily, we were really looking forward for an easy trip after our wedding day. After going through the stress of packing and getting ourselves ready for an earlyMorning ( waking at 02:00 to arrive on time at Gatwick), at 22:30 easy jet announced our flight would be cancelled we were concerned this was due to weather, in fact having read the reasoning, it sounds like there were no staff available to fly the plane, this was in no way an exceptional circumstance it seems this is something which happens regularly and allows easyJet to offer a cheaper seat on a less convenient flight to the unlucky lot who get caught up in this. We booked ourselves onto the next available flight which had a 4 hour lay over in Naples. On our first flight we had a little extra weight in our baggage ( we take responsibility for this) but no support was given to organise for this to be deducted from the second flight given this was a change required by the airline and not out of choice. We also had nearly an hour delay at Gatwick before getting to Naples. There was no offer to pay for our food required between flights or support given to compensate for the car hire changes and other missed excursions we had planned for our honeymoon. We were really disappointed and would love a call providing a full explanation of why our flight was cancelled and no plans were made to staff it, given the changes you must have foreseen. I would like to raise an official complaint and for this to be dealt with fully. | 1 |
EasyJet | We booked with them because we could fly in the afternoon. They changed our flight time to 6 in the morning. It's really difficult to get in touch with customer service, after having waited 50 minutes to get an answer customer service closes the chat because I didnt respond within 1 minute. | 1 |
Vueling | We booked with these because the flights offered meant we could have 4 full days in Rome over 3 nights. We logged into the app to check in and they had changed our flight coming home so we lost an entire day of our holiday. We didn't receive any sort email or notification regarding this. We only found our 2 days before so we had to accept the change. To then be told there's nothing they can do, the choice the gave us was accept the flight change or don't go. | 1 |
EasyJet | We booked, flew and traveled with EasyJet holidays to Croatia (Brac island).Had an amazing time and all went well.Flights were on time from Luton and return from Split.The transfers were great and well organised.We found the same holiday was cheaper with easyJet over jet2 and TUI.Would certainly go with them again. Recommend Gava Waterman resort in Brac, Croatia. | 5 |
Turkish Airlines | We border tk7798 with my family to return U.K. . We was in the air for 8 hrs , pilot announced he only has 1 hr fuel left causing massive panic in the plane . 2 major failed attempt to land at stanstead . Pilot than landed at paris airport , refused to let us out he than said if we don't sit down he will take us to a unknown airport in turkey . Thanks to French border force they rescued us out of the plane . We where left with no suitcase , no food , no hotel and no means to travel home . I will never use this airlines . They haven't once contacted us to see if we was still alive . No customer service to get a explanation. | 1 |
Vueling | We bought 1 ticket with a connecting flight, but they made us pay for our dog ticket twice, even though it's one ticket.*Changed to one star. Their customer support is a bot talking in circles making it impossible to speak to anyone. | 1 |
Vueling | We bought 2 XL seats on row 12 both ways for the price of 67 Euros. And this is a joke. The seats were with very little extra leg space (they were like normal seats with SAS).But the normal seats with Vueling are impossible to sit in with normal size legs.The service om board is bad. It is inefficient and slow. And by the time they get to row 12 (after more than 1 hour) the food is sold out. The cappucino is with lukewarm water and has to be stirred very well not to have clots in it.Besides that the flight went on time both ways. | 2 |
Turkish Airlines | We bought 3 round trip tickets from Cluj-Napoca to Lisbon with Turkish Airlines. Our flight from Cluj-Napoca to Lisbon (via Istanbul) got cancelled and we were informed by the airline through our travel agent in the evening before departure (we were supposed to take off next morning). We were going on a family holiday (with our 4 year old son). The cancellation wasn't followed by any alternative from the airline, we had to pursue the airline to come up with a solution but they stated that they had none, Turkish refused to transfer our tickets to another available airline, when we said that we would eventually agree to take their next available flight they refused to pay for accommodation (on this flight the stop over would have been 14/15 hrs). Turkish also stated that if we decide to use the return trip with Turkish we wouldn't get any refund at all. Basically we have lost 3 days of our holiday, 2 nights of our already booked and paid accommodation, travel insurance and we have had to pay an extra 1000 euro on a last minute booking for 3 new tickets with another airline. I would not recommend this service to anyone. | 1 |
Iberia | We bought 4 tickets from Madrid to Havana for December 2020, but obviously it would not happen, because Havana airport is closed due to COVID. I did not want the voucher either, because I was not allowed to buy return leg in 2022. We preferred that because we wanted to spend the new years eve in Cuba. When Iberia postponed the outbound flight by 10 hours, I called them and asked for a refund, as I knew that entitles me. I did not receive any news from them for a few weeks. When I read the reviews about Iberia here, I panicked about the refund I was expecting from Iberia. I thought I would never get it. Then I checked my credit card, and I saw they had already refunded already, but I had not noticed for it came to the credit card, and I was expecting an e-mail notification. After all they paid it within a few weeks. I cannot complain. I thought I will write here and let people know that I still trust Iberia. | 9 |
Ryanair | We bought 8 tickets for two person. 3 of them had a completely different first name on the boarding pass. When we printed them we realised. We tried to contact with them every possible way to correct their mistake. (There is no way we typed a different name) Via email, phone, at the check-in desk, on facebook, with online chat. They all ignored their mistake and asked us to pay 360 euros fir changing the names. We will never ever ever use Ryanair again. Do not use it either!!!! | 1 |
Norwegian | We bought Norweigian airline tickets right before Pandemic started --Feb, 2020 spent $2700 and They stopped flights from USA to Europe, it was beyond our control --No Refund, No Customer service response about it --even rewards ( cashpoint) expired.Horrible airline-- customer service phone numbers disconnected ,,don't be fooled by cheap ticket marketing--you wont get money back if any issues with them | 1 |
Turkish Airlines | We bought a business class return ticket from the US to Ulaanbaatar. Because of a Turkish airlines schedule change the itinerary needed to be changed. It could have been a very simple by changing the inbound flight from Chicago to Washington. The "system" didn't allow this change and after 10 calls (1h each) and several emails this change could not be made. Customer service is completely ineffective, and ignores simple questions and defers all responsibilities to the customer ('you have to go to the Turkish Airlines office'). I decided to cancel and found a better, more helpful solution at Delta.Never again Turkish Airlines. | 1 |
Vueling | We bought a flight (VY8304) last-minute at 17:07 for a flight that departure 18:25 from Barcelona to Amsterdam on the website. We were already at the airport that time and tried directly to check-in online, while it was already showing that there weren't seats available anymore.After that we went straight to the line of the quick check-in desk from the company along with a lot of other people in the line aswell. On 17:50 the person on the desk told everyone - especiallity us - to go to customer servicedesk, because it is now to late to check-in.Again we had to wait for a big line at the customer servicedesk. When it was our turn we explained the situation many time about buying a last-minute ticket without being able to check-in neither online as on the desk. But the women said she can't do anything about it, because it is our fault that we bought a ticket last-minute that is overbooked and it is the company right to sell overbooked flights? She said we could buy a new ticket and after that my girlfriend made a voice-record as prove and she decided to attack my girlfriend to get her phone.We totally understand it is their right to sell the 10% more tickets then it is available. But it doesn't make sense that if people are able to buy a ticket last-minute flight and aren't able to check-in neither online as on the check-in desk, that the problem is for the customer.It doesn't make sense at all to say it is our fault for not being there two hours before, while we booked the flight on THEIR website 01:18 minutes before departure. So we probably even weren't able to. Why do you sell this flight then if people aren't able to check in because of the seats and also not on the desk because of shortening of time? | 1 |
Grupo IAG | We bought a flight to travel with British Airways to the USA. Our flight 58A87Y from London Heathrow that was scheduled to arrive Indianapolis on 10/07/2024 at 17:33 finally arrives on 11/07/2024 at01:43 am. This is above the 3 hour delay and we're entitled to compensation.I raise a case and the initial reply was that the flight was operated by American Airlines and I should contact them. On your website, it clearly states that if you have issues with a flight purchased via a travel agent, contact them for a resolution,so, why should I contact American Airlines when I didn't buy a flight ticket from them?I raise a case and the initial reply was that the flight was operated by American Airlines and I should contact them. On your website, it clearly states that if you have issues with a flight bought via a travel, agent, contact them for a resolution, so, why should I contact American Airlines when I didn't buy a flight from them. This case was closed without any explanation from British Airways. This is the last chase to get this resolve, close it again without a resolution and it will be a legal process. | 1 |
Turkish Airlines | We bought a refundable ticket on website, but what we received on the email was non refundable!We raised an issue but no one is there to answer properly!Waste of money and time and will never get this line ever! | 1 |
Jet2.com | We bought a return flight to Crete from Stansted. On the way out we had to sit in the plane for one hour due to delays. This meant we had to pay a penalty of 40 euros to a car company. We did not arrive to our villa past 2am. The owners were kind enough to wait for us. One the way back another delay of over an hour. The flight was very noisy. On the way out the flight was a party flight. We did not get a moments peace from many drunk passengers. | 1 |
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