Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | We didn't enjoy the screaming babies/children on both flights. How can we avoid sitting near them.? | 3 |
Wizz Air | We didn't expect much given that it is a low cost airline. It was much worse than we'd expected. Both of our flights (Luton to Prague and Budapest to Luton) were slightly late. We paid for priority boarding and on our return flight waited in a long queue to check our bags although we had checked in online. After we had been in the queue for 30 minutes one of Wizz Air employees told us to move to the priority queue (which was much shorter) to check our bags. We left the longer queue and when we arrived at the shorter queue a very snotty employee told us to get back to the longer queue. Once through security we stood over 45 minutes in an airplane hangar waiting to board (after the gate was supposed to have been closed). Never again. | 5 |
Jet2.com | We didn't have any problems with our flight. Apart from a short delay everything went smoothly. | 5 |
Lufthansa | We didn't reach our connecting flight because of delays and afterwards we had an agreement with Lufthansa about the refund, but they only returned half the amount they had promised. They just stopped replying.Bad customer service! | 1 |
Jet2.com | We didnt go due to my operation on my shoulder. & they never gave us the option to refund my money, even months ahead of the flight! | 1 |
Wizz Air | We didn’t even get on the plane! Customer service was horrendous and basically no one cared that we had just had our flight cancelled after telling us there was a slight delay — just announced the cancelled flight and waved us goodbye. Waited ages to speak to someone who just kept repeating that we all had to sort out the problem online and they couldn’t do anything to help and we had to sort it all out for ourselves online — fobbing everyone off! They offered to put us up in a hotel but only one 30 miles in Reigate apparently — definitely a ploy to put people off of taking them up on the offer? Why not the airport hotels? Fully booked - too expensive more like. Absolutely gutted as it would have been our first trip abroad with our children who are now 3 and 5 and were very much looking forward to having their first holiday which has been cancelled 3 years in a row due to the pandemic — we can’t even rebook flights as all sold out, and other airlines are triple the price at this late notice and have now lost out on our accommodation in Tenerife. An absolute disgusting joke of an airline. | 1 |
Turkish Airlines | We didn’t expect much (also due to some reviews here) on our trip Berlin - Istanbul - Dubai and back, but it was fine. Check-in in Berlin without much of waiting, all 4 flights more or less on time, polite and helpful flight attendants and excellent food (by Do&Co). Seats were typical economy, not worse, neither better than anywhere else. But complete and extensive inflight entertainment on all legs, incl. two outside camera views. Flight attendants tried to secure some kind of discipline in mask usage, but quite a big number of annoying fellow passengers on Turkish Airlines, more than on other airlines. Istanbul airport transfer is not really fun and especially the security control was ridiculously overcrowded and designed much too small. | 8 |
Jet2.com | We don't usually fly with another airline unless going on a long haul flight. Usual friendly and efficient staff. Flights were on time. | 5 |
Jet2.com | We dropped off our luggage the evening before the flight and it was very easy.The staff were very friendly and helpfully in Glasgow and in Menorca. | 5 |
EasyJet | We ended up in a hotel that was full of screaming kids, all hours of the day and night, it was obviously aimed at very young families and not made clear on their advertising. We asked to move, and was even prepared to pay more to do this(even though I'd paid way over the top in the first place, don't know where this Budget idea comes from)? Easyjet just ignored this, they also ignored our requests to change board basis so we could go out of the hotel more to avoid the dreadful entertainment (kids singing Karaoke at 11pm as standard). No on site rep or involvement during stay, just dumped and left to get on with it. I would actively avoid any package holiday with them moving forward. They offered me £50 off another holiday with them by way of compensation. Never again. | 1 |
EasyJet | We ended up paying an extra £130ish because EasyJet changed the size of their 'hand luggage measurer'So our 2 small suitcases didn't count as hand luggage!Absolute joke of a company.Also our flight from Nantes airport was cancelled, we were given vouchers of €4.50 to spend on refreshments. That amount was insulting as it wasn't enough to really get anything. Also the Relay shop refused out vouchers anyway.Back to EasyJet. They gave us the opportunity to stay a night in a hotel free of charge. Only when we got to the hotel there was no record of a booking made to the hotel, only the email that I was sent from easyJet.I've since been refunded a portion of the meals I paid for 2 of us, still waiting for the hotel money back. And to be honest I don't feel like EasyJet has provided anywhere near enough value compared to what I've paid them. Would strongly avoid giving these crooks any more money where possible. | 1 |
Jet2.com | We enjoy the benefit of the pre-ordered meals and the prompt service. An option to Yorkshire tea would be appreciated - especially if Earl Grey was available, as would an choice of oat milk. | 5 |
Jet2.com | We enjoy the no fuss experience lol , get your flight and enjoy the hills ! | 5 |
Jet2.com | We enjoyed our Jet2 flight as we always do. The flight deck did a good job getting us into EMA in foggy conditions. Not a complaint but s suggestion that our Captain might have kept us better informed on our situation: we were an hour late on ETA - guess this was due to holding waiting on our turn to land. But as we say, Captain made a comfy landing and gets 5*.The cabin crew delivered the usual first class service, TU. And so pleased we managed to bag a Chilli meal. It really is excellent airline food. One suggestion - please put a spoon in the package.So, very pleased: we shall fly again. | 5 |
Jet2.com | We enjoyed our flight from Faro to Stanstead.From check in,boarding , seating ,flight snacks and drinks,duty free to retrieving our luggage all was very professional and went very smoothly. | 5 |
Jet2.com | We enjoyed our flight home from Tenerife the boarding went well, a slight delay in take off the flight was smooth without any turbulance disrupting use of toilets. The crew were very good issuing food and drink to customers who ordered, we had updates from the pilot reguarding our progress and expected arrival time. | 4 |
Jet2.com | We enjoyed our trip from Leeds/Bradford apart from the flight home when we had to fill in a form because of illness picked up in Malta which affected some other travellers.We will be flying again with Jet2 airwaysRegardsIan | 4 |
SAS | We enjoyed our trip from Washington to Copenhagen and back on SAS in July 2013. Despite seeing a number of poor reviews online we found the ground and cabin service to be both professional and pleasant. The notion that the Danes never smile is just nonsense. Went through their online system to upgrade our outward flight and it worked fine. Were unexpectedly upgraded on return. | 9 |
Jet2.com | We enjoyed safe and comfortable flights from Manchester to Faro.Thankyou | 5 |
Jet2.com | We enjoyed the entire experience. From check in to landing on outbound and return. We were a part of 5, myself and my partner and our three boys, one of whom is autistic. The ground and air staff couldn't have been more supportive and friendly. Haven't flown Jet2.com before but this experience, compared to the experience woth other airlines in this sector was a real breath of fresh air and will guide my airline carrier decisions going forwards. | 5 |
Jet2.com | We enjoyed the usual benefits of Jet2: friendly and helpful staff, punctual timings, comfortable flight etc but what made this experience stand out was how efficiently Jet2 dealt with the issue of another customer taking my suitcase by mistake. The Jet2 staff in Arrivals sourced my luggage and contacted the other passenger in a very timely and efficient way - thanks to them, the delay was minimised. They turned a potential crisis into a minor problem. | 5 |
Jet2.com | We expect a high quality experience each time we fly with Jet2...and yet again, we were not disappointed! The cabin crew on the return journey were exceptional under the guidance of Rachel. Her colleagues were Morgan, and possibly Annette and Jenny (bad memory for names). | 5 |
Jet2.com | We experienced a bereavement and headed home early. I wanted to cancel our flight but it was difficult as the only contact option was Whatapp, even though it was 48 hours before our flight. No option to change or rebook was provided. We understand that we weren't due any refund but the lack of being able to contact was disappointing. EasyJet gave far better options as we had also to change flights with them a couple of months previously. | 2 |
Pegasus Airlines | We experienced a significant flight delay on September 5, 2023, from Vienna to Istanbul, causing us to miss our connecting flight to Abu Dhabi. The delay of over 2 hours caused both inconvenience and financial strain. The assistance provided at Sabiha Gökçen International Airport by Pegasus Airlines was insufficient, especially considering our passport status. The options offered, including a flight after 2 days, were not viable due to visa restrictions. We were forced to book an earlier flight to Dubai, incurring extra expenses and inconvenience, as our car was parked in Abu Dhabi. This experience has been distressing. The worst is the is no specific site that you can complaint directly into there website even a call its not possible! Worst airline in the world. | 1 |
Jet2.com | We experienced a small 40 minute delay due to prevailing winds on the flight to us. However this worked to our advantage going home as with the tail wind the pilot made up 20 mins. The return flight was only half full so we were allowed to spread out across the seats and we actually got asked to move to the bigger leg room seats so there was someone by the emergency door. The journey was peaceful for a late evening flight and seemed to pass quite quickly even though it was a 4 hour flight, we landed feeling very relaxed. | 5 |
Ryanair | We experienced a very unpleasant conflict during the boarding process in Burgas, flight FR3705. Despite having no issues at check-in, we checked in our paid baggage and had four cabin bags for four passengers. However, we were forced to pay extra for a small suitcase because we were in the priority line after being called forward by the stewards. It was evident that they were struggling with the boarding process and thus opened both lines for everyone.The suitcase contained highly important items for the cabin, and our departure was approaching. After an unpleasant exchange of words, they took the suitcase from us and coerced us into paying an additional 46EUR, claiming that the suitcase wouldn't be allowed on board unless we paid. In the stressful situation, we eventually paid the money, received a tag, and the arrogant staff informed us that we would find the suitcase during check-in in Bratislava. None of this materialized. We were forced to paid 46EUR for a service that utterly failed.The way the stewards in Burgas communicated and coerced us was absolutely distasteful. While loading the rest of our baggage into the plane's storage area, the vast majority of suitcases similar in size to ours were accommodated without issue. | 1 |
Jet2.com | We experienced great service from all staff from check in to departure. We now use assisted travel through the airport which makes movement through the airport very easy for my wife who uses a wheelchair, she is treated with respect throughout our journey . Well done âœˆï¸ Jet2! | 5 |
Jet2.com | We feel that from booking to flying to our destination and back we were well informed and looked after. Good to see your friendly staff proactive at every stage of the journey. | 5 |
Grupo IAG | We felt like we were treated like second class citizens because we are vegan. I can see understand not getting the vegan meal, but after that we were told that plant based milk was in first class and no one offered to get it for us. | 2 |
EasyJet | We filed 2 reports for both flight delay AND baggage loss on the 15th August 2022. It is now the 19th October and we have not received one useful response from Easyjet - only 3 emails to say someone will get in contact with us (within 7-14 days) once the claims have been reviewed, and another 2 emails telling me to fill out the forms on the website which I had clearly already done since I referenced BOTH claim and reference numbers in my emails.This has been the most incompetent service and unreliable airline and customer service we have ever experienced.We had a flight on the 14th August at 10:10-14:05 (original flight time). We were told to still check in at least 2 hours ahead of the flight, so we did so at 7:10AM. The flight didn't depart until after 2PM.Arrived in Malaga Airport after 6PM and baggage did not arrive. I asked the information desk who I can speak to about the missing baggage and they directed me to the baggage office which was closed. They then advised us to go to the EasyJet departure desk or call the EasyJet Malaga numbers. None of the phone numbers shown on Easyjet website or in the airport worked.We went to the EasyJet departure desk and was told to file a 'delayed baggage' report on the EasyJet App. And there was nothing else they could do.We filed the report at 6:58PM 14/08/22.We arrived at our hotel at 8PM. We were told that there was a shopping mall about 20 minutes away that closes at 10PM, so we went to the closest mall to buy clothes and essentials.At 9:14AM 15/08/22 I received a text message to say that a baggage had been located with similar description to ours and if it was the correct baggage then it would be delivered to us. It had not left Gatwick airport when we departed.I received flight information for the baggage coming from Gatwick on flight number U28603 departing at 8:41Am and arriving at 12:37PM.At 1:11PM 15/08/22 I received a text message that the baggage had been received at Malaga Airport and would be delivered to the hotel the same day.At approximately 2PM I called EasyJet and had no response.By 5PM nothing was received and I could no longer access the EasyJet report as it was closed even before the baggage was even received.By 8PM the baggage was still not received and the report was closed so we couldn't check on the status. We had to go back to the mall to buy more clothes and essentials before shops would close as it didn't look like we would receive the baggage back th​at evening.After returning at 10:40PM 15/08/22 the hotel staff notified us that our baggage had finally arrived.On departure, we decided to get and put ​our belongings in a hold bag as we did not trust that Easyjet would not lose our baggage again, and to add to our frustration, despite the mistaken charge (due to a website error) of an additional check-in cabin bag, we were charged at the gate for hold bag and were told that we would need to contact Easyjet to compensate this. | 1 |
Jet2.com | We find J2 customer service the very best. Lots of staff ready to help at all stages of our journeys always pleasant helpful and happy in their work. | 5 |
Jet2.com | We find jet2 very friendly and helpful always love to fly with them | 5 |
Jet2.com | We find that all Jet2 staff are polite, conscientious and helpful... and they smile! :-)I walk with a stick and I'm always asked, on arrival, if I need assistance (I don't) - they really care about your welfare. | 5 |
Ryanair | We finished our boarding late because the woman at the counter decided to check the size and weight of several passengers suitcases. Obviously we finished boarding 15min late... enough to get a denial from tower control to take off. So the plane stayed parked more than 30min waiting for a new slot to take off. The worst was the pilot telling us that the fault was due to the Castellon Airport Tower control... I work in this field and when you lost your slot due to boarding delay it's your fault... so don't blame the Tower control and lie to the passengers. Really, what to expect from a cheap company? Cheap pilots! | 1 |
Wizz Air | We flew (family of 5) from BUD to DXB. Check in was busy but efficient and we booked priority boarding and the option of buying an empty seat space for several of us ensuring we all had room. This is an excellent offer that may not be available on all flights but the option always remains to go for the exit seats which offer more space. All of the hassle we witnessed at the airport was due to passenger errors whether trying to book 35kg bags in or taking luggage on board that did not conform to the guidelines which are very clearly outlined on the website. Several passengers did not appear to know whether they had checked in online or not and complained when they were charged the airport fee- again very clearly expressed online. Overall we got way above what was expected. Easy check in good boarding onto a smart newish aircraft good seat room delightful staff without consuming time with many of the unnecessary procedures other airlines insist upon on take off and landing. The staff were helpful attentive and still serving food and drinks 30 mins before arrival. It was a very pleasant experience and we would not hesitate to use Wizz Air again. | 9 |
Iberia | We flew 4 legs on Iberia back and forth from Malaga to Marrakech with a short stop in Madrid each time. All the flights left nearly on time and if we didn't the pilot made up for it in the air. We purchased food on one of the flights cheese/crackers. It was good much better than the sandwiches we decided to buy in Madrid on the way back. The plane was new and clean. The leg room is horrible luckily the flight is short. I would not book this size of plane for a 2 hour flight. | 7 |
Grupo IAG | We flew Aer Lingus for our trip to Europe. We are a family of 4 with extensive travel experience. The tickets were not very cheap to begin with. We wanted to fly into London and fly out of Paris. For this the fare difference between Aer Lingus and Virgin British Airways was about $25-40 per person. Having flown with them I have now decided it would have been better to have flown with BA or Virgin. The flight from SFO to DUB and back is a long haul flight. On this flight we were offered one meal and one breakfast bar. The staff don't ask for Water or any other beverage from time to time. I saw other passengers bringing their own food drink etc.. They are probably used to traveling on this airline and are adequately prepared. The quality of entertainment is poor and the system they use is slow to respond. From time to time it hangs and we had to ask the crew to reboot the system. I guess we have been used to superior service from BA Singapore Airlines Cathay Air New Zealand and were disappointed even though the difference pricewise was not much. Speaking for myself and family we will not fly Aer Lingus again even if they offer a cheaper price. | 3 |
Grupo IAG | We flew Aer Lingus from Dublin to Alicante as the ticket price was 40 euros per person one way. It was cheaper than normal, as a last-minute ticket buying. The flight was at 4:30PM and we arrived at Dublin Airport at 2:30PM, so had plenty of time to head through security and to get a bite to eat. The plane started to board a couple minutes early. Flight Attendant showed us our seat and welcomed us nicely. There was plenty of legroom on the A320 and the seat reclined nicely. When they were giving out food and snacks to buy, I ordered the ham and cheese melt - by far the nicest meal I've got on a short-haul flight. The cabin crew were very friendly and I would recommend Aer Lingus. It was well worth the 120 euros for the 3 of us to go on that flight to Alicante. | 9 |
Grupo IAG | We flew Aer Lingus last summer Seattle to Dublin to Edinburgh and then back Edinburg to Dublin to Seattle. Our plane left quite late from Seattle with no explanation and we ended up getting into Dublin several hours late missing our connecting flight. No one there to help, an hour bouncing around to different Aer Lingus staff in the arrival terminal w/o one person helping us. We finally ended up outside back at check-in in a long line of rebooking passengers who were told we wouldn’t make the next Edinburgh flight as it was booked, last one out that day. The staff were unwilling to book us on Ryan Air which EU regulations say should happen as they had plenty of seats. A supervisor took pity on me and somehow got me on the last flight but we arrived in Edinburgh 5 hours or more late outside of the EU regulations with no food or drink offered or available. Aer Lingus has denied the EU regulation payment saying it’s not covered since unforeseen circumstances on first rejection and then it was a us domestic originated flight so it isn’t covered (not true since it started in Dublin and arrived late into the States). On flight to Dublin they lost my wife’s suitcase and it didn’t get to us until the 2nd to last day in Ireland, over 72 hours when it’s considered a lost bag, we filed a claim, and not once has anyone acknowledged this reimbursement owed for the modest clothing she had to buy. I’ve been on hold with their customer service for hours, sent many inquiries, and tried to escalate this but no there cares about us. Worst lack of care for us we’ve seen from an airline. | 3 |
Air Europa | We flew Air Europa for the first time to go from Paris to Miami via Madrid. The plane was dirty, flight attendants unfriendly and we had to pay for everything. First flight from Paris to Madrid we have not been offered any food because they only had the time to do the first 10 rows. The plane was 2 hours late and we have never been told why. Regarding the Madrid to Miami we had to pay to have some headphones. I had not seen that in years for a long distance flight. Less than 10 movies were offered which really is poor. | 1 |
Air Europa | We flew Air Europa from Barcelona to Madrid. The online purchase and seat selection were flawless check in and baggage drop efficient and no line. Because I am a Delta Platinum I was allowed SkyTeam boarding with the business class passengers. Boeing 737-800 was fairly new seating all leather and in perfect condition. Although they charged 2.50 euros for a diet coke service was otherwise good. A great flight overall. | 9 |
Air Europa | We flew Air Europa from Gatwick to Madrid and they were good then the flight from Havana to Madrid was on an old plane with no screens but you could download an app if you had a ipad or similar but there was very little selection. We did get a meal and a drink but the second drink the flight attendant wanted to charge us for but then didn't. The return flight from Havana to Madrid and then onto Gatwick was fine it was a newer plane with tv screens. Would I fly them again no not on a long haul as I like my creature comforts of tv, food/drinks provided within your ticket cost. Flight attendants were pleasant. | 3 |
Grupo AirFrance-KLM | We flew Air France from Miami to Warsaw connecting in Paris. Air France has only one round trip a day from Miami to Paris. I had been tracking the flights for three weeks before our departure date, on flightradar. Most of the time the incoming flight was late. On July 11, 2018, I received a text message from Air France at approximately 10:30 AM stating that our fight would be delayed one hour, from 7:40 PM to 8:40 PM. The plane departed at 10 PM, two and twenty minutes late. We arrived in Paris forty minutes before our connecting fight to Warsaw. The plane sat on the runway for approximately twenty minutes, because our gate was not available. I cannot understand why this flight could not have been assigned another gate. Most of the people around me missed their connecting flights, like me. We ran as fast as we could to the connecting flights gate. We arrived ten minutes before flight departure time, but the gate closes twenty minutes before departure. We went to customer service, with long lines and few people working behind the counter. The first connecting flight to Warsaw was filled. They put us on the second connection, approximately six hours later. Thirty minutes after getting my connecting flight changed, I received a text message that I missed my original connecting flight, brilliant. In my opinion Air France could care less about their Miami/Paris, one round trip a day. Their customer service needs a lot of improvement. This was my first and last time to fly Air France. | 4 |
Grupo AirFrance-KLM | We flew Air France from Paris to Havana in late April and returned on 8 May 2016. The onboard service was friendly in both directions with good food and choice of drinks including champagne. As we flew Premium Economy we had the benefit of priority boarding and priority luggage retrieval and both worked extremely well with no complaints. All in all pleasant flights with clean aircraft with the plane outbound appearing to be a newer model. | 9 |
Grupo AirFrance-KLM | We flew Air France from Switzerland to Nicaragua (through Paris and USA). Booked the flight 3 months in advance and selected the seats at booking. I was not allowed to check in online (received a message that was not possible, and had to do it at the counter). At the counter in Switzerland, they tell us that their computers are too old and they cannot select our seats for the long flight (Paris-Atlanta), and apparently the seats that we selected were gone. We get to Paris, they tell us the flight is full, we have to seat at random. Well at random, and even though we booked the flights together, meant that we had to sit in the middle row, on separate rows. To top it all of, my husband had an overweight passenger next to him that occupied part of his seat. If two people book a flight together can't you simply put them together? In general the flight attendants couldn't care less about trying to get us to seat together, I mean, not even tried or looked like they cared. Not even "we apologize" no, the attitude was more like "I couldn't care less". It was a terrible experience. I won't select Air France anytime soon. | 2 |
Grupo AirFrance-KLM | We flew Air France to San Jose via Paris for a 2 week holiday returning on May 5th The in flight service was terrible with poor food and the crew did not come round to offer soft drinks or water. On our return flight the pilot announced that the plane was “too heavy†to take off so he offloaded all the luggage and told us that representatives would be available to help us in Paris. We arrived 4 hours late and so missed a connecting flight to Manchester. They knew nothing about the luggage and accused me of lying when I said that our bags had been offloaded. 5 days later our suitcases have still not arrived and Air France seem reluctant to process my claim. They are difficult to contact and have now asked me to list every item in my suitcase (who knows that?). | 1 |
Grupo IAG | We flew BA between Heathrow and Berlin one way connection. Our experience with BA ground staff at Heathrow was very good, friendly and helpful at check in and baggage drop off. The crew on our flight were also very good, Captain provided some general information and welcoming in a suitable casual but efficient way. Flight stewards were also very friendly and handed out some water and small snack (chocolate bar) unexpected on a 1 hr 20 min flight. Seating was typical for class of aircraft and ticket. Cleanliness was not optimal and could be improved. From memory a slightly delayed departure from Heathrow, which was slightly reduced on arrival at Berlin. This was not an issue for us as Berlin was our destination with no connecting concerns. Our baggage arrived safely at Berlin. I understand BA has had some very negative reviews by customers but our experience on this occasion was very positive and would happily recommend and use BA. | 8 |
Grupo IAG | We flew BA's from Washington Dulles to London Heathrow and then on to Zagreb Croatia on September 12th. We returned flying from Split to Heathrow and then on to Dulles on September 29th. The flight from Dulles was late but the crew was able to make up the time and we were able to make our connection. On the flight from Split to Heathrow we had paid for two aisle seats and ended up getting switched to an aisle and middle seat. We were not given a clear reason nor were we refunded the additional cost. There were several seats on the plane that had signs attached indicating they were not available. Not sure why. Our flight from Heathrow to Dulles was delayed by 3 hours and instead of arriving at 8:30 pm arrived at 11:20 pm. Once boarded, we were told that the second meal service would not be done due to flight attendant hours(?), but there was no mention of a refund for the missed meal. The flight attendants did take trays after the first meal but never came back for any other trash. Fortunately, we did not have another connection to make, but based on the communication from the crew there were many who would not make their connections. This was our first time flying BA and will be our last time. One only had to look at the departure board to see numerous delays and cancellations- our delay seemed like more of the norm than the exception. | 1 |
Lufthansa | We flew Birmingham to Stockholm (via Frankfurt) return for a long weekend. We had 4 flights, the first 3 were delayed - the last went on time which would have been great except we missed it due to the delayed 3rd flight. This meant we ended up having to stay in Frankfurt for a night. The staff both on the flight and in Frankfurt airport were abysmal - no one took any responsibility, no one apologies, we were booked into a "hotel" to stay the night (got there at 10:30pm, left at 5:30am) which could have doubled as a prison. It was disgusting and clearly was used as a dumping ground for passengers that Lufthansa has screwed over.Having previously flown in first class with Lufthansa to Singapore where the service was wonderful, I now see how they treat the 99% of passengers who use Lufthansa for inter-Europe travel - trust me, it's not even close to first class!No one cares about customer service at Lufthansa - won't be flying again. | 1 |
Grupo IAG | We flew Boston Logan to Dublin and Shannon to Boston on Aer Lingus. It was our first experience on this airline and we were very pleased. The planes were A330-200s and were clean and in good condition. Very good entertainment choices. Food was standard airline fare. I didn't order the upgraded meal because I didn't think it would be any better but from comments that I've heard next time I probably will next time. Flight attendants were friendly. | 9 |
Grupo IAG | We flew Boston to Dublin and back. Flight 136 Sep 15 2013. Flight 137 Sep 27 2013. Excellent flights excellent crew! Aer Lingus will be our airline for overseas travel. Highly recommended. | 10 |
Grupo AirFrance-KLM | We flew Business Class to Amsterdam and had a terrible experience, rude flight crew, broken seats, and over-cooked awful food. But our flight home, Economy, was just fine. Helpful flight crew and better food....We won't fly KLM again, but if you do, don't spend the money for Business Class! | 1 |
Lufthansa | We flew Business Class with Lufthansa, Munich to Bangkok 24th Jan and on 21st Feb from Hong Kong to Frankfurt ( LH797). Airport lounges good, quiet and comfortable and flights felt safe and were on time. Flat bed seats but NOT private as there are no pods like other Business Class flights. Entertainment was pretty poor, sound very crackly and choice of movies etc very old. Given the timing of our flights we didn't want a three course meal at 1 am and asked for the express meal to be served after we had a sleep. On both flights we were served with extremely poor food and were told the salads and deserts were finished! The cabin crew seemed more interested in chatting, drinking and eating, as I found out when I mistakenly entered the curtained off front of the cabin, looking for a toilet, to be met with a female crew member who was very angry and rude telling me the toilet was at the other end of the cabin. Unfortunately, you get what you pay for!! | 2 |
Iberia | We flew Business Plus from LAX to Madrid return in Oct 2012. I was nervous about Iberia given poor reviews. The flat bed seats were great and the food good on the outbound but very good on the return. The service was fine. We took a flight from Madrid to Rome and from Barcelona to Madrid. Business was fine. We wouldn't hesitate to fly Iberia again. The entertainment systems don't have many good movies so bring your kindle. | 8 |
Iberia | We flew Business class on Iberia from Lisbon to Madrid. The only thing great was priority line at check-in and boarding. Nothing else. Upon arrival in Madrid, all my family's bags arrived. EXCEPT MINE. They couldn't locate it for the entirety of my holiday. I had to purchase clothes and toiletries - day by day! Big inconvenience. Unnecessary expenses. | 4 |
Jet2.com | We flew Christmas Eve 2024 East Midlands to Fuerteventura crew were fabulous but a special shout out toHelen who welcomed us on board, singing and dancing the Christmas spirit she had been on call, she had fantastic energy and great personality every flight should have a Helen x | 5 |
Grupo AirFrance-KLM | We flew Delta 1 to Barcelona, and then KLM world business from Amsterdam to Atlanta. the experience with KLM was so superior to Delta, that we will go out of our way to fly Klm | 10 |
Grupo IAG | We flew Dublin to Paris on May 13th 2015. From the start we were greeted with disinterested and unfriendly staff at check in. Even though I checked in with my husband we were not seated next to each other even though the plane wasn't full. I moved myself over to sit with him before take off but why would they seat us apart? The cabin crew were miserable. Finally they rush through with the tea and coffee and snacks that you have to purchase and staff didn't even bother to ask us if we would like something. The plane itself was disgustingly dirty with drink stains spilled on the seat. The back of the seats holding the magazines was vile with what looked like a mixture of spilt drink food and mould. We will never fly Aer Lingus again. | 1 |
EasyJet | We flew Easy Jet again this year Bristol/Bordeaux. Unfortunately my husband's mobility has suffered since the booking and so it was necessary to email Easy Jet and ask for assistance. They were extremely helpful and responded very quickly to my request. Nothing was too much trouble for them and they advised us as to the procedure at both Airports. We did exactly as advised and both Easy Jet and Bristol Airport staff were amazing. Our trip was smooth, on time and all of the staff were extremely kind and considerate. Thank you Easy Jet for delivering such wonderful customer service. | 5 |
EasyJet | We flew Easyjet yesterday 23rd September from Rhodes to London Gatwick at 12.15 and wanted to leave a review as the crew were just brilliant - probably the best crew I've ever had the pleasure to fly with. So congratulations to the crew of flight EZY8790 | 10 |
Norwegian | We flew Helsinki-Paris Orly-Helsinki 18-23 July. We knew this is a low cost airline and all extras must be paid for. We had some drinks and snacks which all were very good well worth the money. The seat comfort ok legroom as in other short haul airlines we have flown with. The planes were modern B737-800 free wifi was offered but we did not use neither did we use the inflight entertainment available on overhead screens. Outbound leg smack on time homebound 40 mins late on departure 20 mins on arrival. Boarding in Paris was quite chaotic. Everybody incl a lot of families tried to board at same time with no queue. Norwegian did not offer online check-in on these flights. | 8 |
Iberia | We flew Iberia Airlines from Casablanca, Madrid to Washington ,it was the worst experience ever!! Our luggage was lost | 1 |
Iberia | We flew Iberia for the first time this summer on our trip to Palma de Mallorca starting in Chicago O'Hare with a layover in Madrid. The experience was one I don't wish to repeat. First two days after booking our tickets they contacted us to tell that our flights had been cancelled and that we would receive a refund. I went online to check the status of said flights and they were still available just a lot more expensive. After hours on the phone trying to reach a representative they finally honored the tickets at the price we paid but not w/out giving us a lot of grief. On the day of the flight airport staff were rude and would not honor the selected seats we had picked and only offered seats at 55€€per person. Once on the flight we discovered a lot of the non - Spanish passengers had similar issues. On the food I can only say that I've had some bad airplaine food but this was on a different level. The entertainment onboard was fine with lots of options and the seats were small but not too bad. To give perspective to this review I've flown to Europe before on similar trips before on American Airlines and the experience has been 100% better. | 1 |
Jet2.com | We flew Jet 2 from Birmingham to Dubrovnik returnI was impressed by the Jet 2 Mobile Ap ( very easy to use) the professionalism of the staff andcthe aircraft were spotlessly clean overall a very present experience. | 4 |
Norwegian | We flew LGW to LAX return in December. The flights were on time and we enjoyed the Dreamliner experience. Pre- ordered food was perfectly adequate. Staff were pleasant and efficient. This is a no-frills airline but we saved £300 each on our tickets. We would definitely fly with Norwegian again. | 10 |
Lufthansa | We flew London to Singapore via Munich (and then onto Krabi with Scoot) This was our first time flying Lufthansa business and I had heard varying reviews. None very good! We had great flights and crew on all sectors- especially on the Munich-Singapore route and couldn’t fault any of the crew. Meals were fine, not too restaurant quality, but very nice anyway and drinks were offered frequently. The lie flat bed was great and both my husband and I slept for most of the long haul flights. I understand that the 2-2-2 configuration isn’t ideal and I wouldn’t have wanted to be in such close quarters with anyone else - but as it was my husband it was fine. We don’t fly business on leisure trips on a regular basis and only have experience of two other airlines business product, but I would choose Lufthansa again if their prices were competitive. | 8 |
Lufthansa | We flew Lufthansa from Frankfurt to Faro - an over 3 hour flight.Surely on a flight that long they should serve tea or coffee and give passengers a sandwich or snack! Instead you are given a small bottle of water and a tiny chocolate.One can buy from their "for sale" menu but items are ridiculously overpriced.We felt short changed and neglected. | 2 |
Grupo AirFrance-KLM | We flew Manchester to JFK via Amsterdam and back from Panama. We chose KLM again as we flew them to LIM last year and really enjoyed our experience. Check-in smooth and effortless in Manchester and also has a great lounge, providing a very comfortable environment and good choice to eat and drink. FA's on both flights were brilliant and engaging, had a good chat with all of them who served us. Seats really comfy and in cabin temperature just right. Tasty food served and reasonably good drink selection - service takes about 2 hours for dinner, so leisurely. Had a nice kip on the way to JFK and slept well back form PTY. I'm 5'11 and could stretch out fully lying down. | 9 |
Jet2.com | We flew Manchester to Naples, the staff were pleasant and helpful. The flight was uneventful. The unavoidable scrummage to get off. | 4 |
Norwegian | We flew Norwegian Air from LAX to Gatwick. I called customer service three times for clarification of water food luggage and check in questions. They were very professional and helped me understand how this airline works. We brought our own food and water. We did not book for seats in advance. Didn't order food. Did check in one piece of luggage and brought one carryon. They do weigh and coming back to US they weighed my carry on. My carry on was a bit overweight and so I took one item out and placed in my backpack. When we checked in we got an aisle seat and middle seat flying to Gatwick. Coming home we got an aisle seat and middle seat and no one sat in the window seat and so we got an entire row . Movies were updated and we brought our own air phones. They charge 3.00 if you need one. We bought our own meals from Gatwick airport 7.00 US and it came with a bottle of water. We will fly Norwegian again now that we know how it works. You can't beat the price. We flew on a Boeing 787 Dreamliner. | 8 |
Norwegian | We flew Norwegian Premium Economy at least four times and those trips were fine, before we began encountering issues. Once they began, it was nonstop: first, we lost something on the plane and realized there was no Lost and Found to whom to report, and no way to get the item back. Of course, we never did get it back. We wrote letters complaining hoping to find the missing iPad, never got a response.Then, luggage was lost on a short-haul flight, again, no one to report the loss to, and no way to get it. It took six days for the missing suitcase to find its way home. Letters of complaint and request for restitution went unanswered.On two other occasions, we booked Premium Economy, only to arrive at the airport to find the plane changed to a Portuguese airplane because of mechanical issues. We were, both times, bumped out of PE without our knowledge or consent, and made to sit in economy. We were flat-out lied to by the gate agent who told us we would still get water, food, and reclining seats. Of course, we got NONE of that, and Norwegian never refunded us what we initially paid. Fortunately, our Viking Air agent was able to get us refunded, but not without some hassle and argument. Ridiculous!We are NEVER FLYING NORWEGIAN again and have told everyone we know NOT to book the airline. Not worth the hassle and risk. | 1 |
Norwegian | We flew Norwegian for the first time from Tenerife to London and had a great flight experience in terms of room and seat comfort. The cabin crew were nice and friendly and the pilots announcements make you aware of what's going on. Highly recommended. We are very impressed. We flew many airlines and we expect a budget airline service but it is not what you think. Excellent service. Will definitely fly with Norwegian. | 5 |
Vueling | We flew Orly to Lisbon. At Orly the gate was changed 3 times and the flight was delayed by one hour. The ground staff was rushing the plane boarding and failed to check passenger id's (security issue). Some passengers were allowed to board with oversized and overweight cabin luggage. One female flight attendant managed not to smile during the entire flight. Service was very slow due to the passenger bad behavior. | 7 |
Ryanair | We flew Ryanair to Rhodes for the half term holiday and they were truly superb. While all other carriers appeared to fall over with the pressure they were efficient and effective while managing to be polite, helpful and a pleasure to fly with. I last flew Ryanair in 2005 and as a frequent flyer, I had an awful experience and vowed never to fly with them again. 17 years later I decided to take a chance as they were the only ones with the flights we needed. So glad I did. Brilliant service and thank you so much for getting us on holiday and back home without a hitch. We were so grateful we were not the Tui and Easyjet customers sleeping on airport floors and being told on planes to get off as holidays were cancelled... Our plane arrived in Rhodes and was turned around in about 40 minutes to take off again only a few minutes late and make up the time in the air to arrive at Stansted on time. Absolutely first class - we will fly with you again! | 5 |
SAS | We flew SAS 943 from Copenhagen to Chicago on 9/24/14. We were anticipating a relaxing trip home after touring Europe. However what we experienced was certainly not relaxing or enjoyable. We sat in the middle seats and were extremely uncomfortable because it was very hot in this part of the plane. There was obviously no air conditioning. When we got up to use the bathroom we realized that it wasn't that hot in the other areas of the plane. We traveled during the day and the movies weren't working so we had a 9 hour flight without any access to movies. That made for an extremely long trip especially because it was a daytime flight. To make matters worse my husband was sitting on the aisle seat and the flight attendant ran into him four times with her food cart even through he made it a point to keep his arms and legs out of the aisle. We paid $2100 for our flights to and from Europe. For that amount of money we should not have had these types of happenings. Another trip to Europe is in our plans for next year and unfortunately we will seek out another airline to use for our travels because of our recent experience. | 1 |
Iberia | We flew Santiago Chile to Madrid then on to LHR all in Business Class on our way back from a cruise. We flew outbound to Buenos Aries on BA Club. We researched Iberia business class before we booked about 9 months ago and were not impressed. Then it became apparent our A340-600 flight would be the new business class offering (you can tell this on the seat map if it has EF seats showing). Then when we checked in it was back to the old business class - so our expectations were low but the resulting experience was excellent. The first thing you experience is a massive amount of open space between the seat rows which gives the entire cabin a feeling of space and comfort and airiness and a lack of crowding (unlike BA Club in every way). The technology is not very good but there were two movies in English that I watched plus I slept for almost 7 hours. The food was very good but the choice was limited the service was excellent (maybe BA staff should go there and learn) as was the wine (choice limited but quality excellent). The 13 hours passed by quickly and were finished with a very nice cooked breakfast. Altogether a very pleasant experience. Next time we go to south America we will have no qualms about using Iberia Business Class. | 9 |
Grupo IAG | We flew Sep 23 New York - Dublin - Rome return Milan - Dublin - New York. New York - Dublin no problems food and entertainment poor. Embarking Dublin to Rome we were treated like small children (we are senior citizens) and were not permitted to take our carry on onto the plane. Terrible manners and we were embarrassed in front of the rest of the passengers. The return flight was uneventful but overall service very poor for an international airline. | 3 |
Turkish Airlines | We flew TA 4 times this month. Service is extremely poor and with the exception of the meal service you never see the hostesses. Food was avg to below, wine was the worst I've had on an airline. We had a very late flight on the way back to South Africa. So dinner was served at 3am and almost everyone was sleeping by the time it cam and missed it, the next time we saw a hostess was with breakfast the next day at 11am! I thought passengers were going to resort to cannibalism to stay and survive that's how hungry we all were. | 2 |
Turkish Airlines | We flew TK last in August 2024 with a family of 5, and we were extremely disappointed with this so-called award-winning airline by Skytrax. I wish we could have read the reviews here in Trustpilot before we chose them.Where to start?- Firstly, their website is so annoying when you book the tickets, and they changed our returning flights at least 4 times.- The meal on board was very poor, and none of us liked it. It's not a big deal as it is still food, but I'm just mentioning the points.- Even though we paid for the seats to be sat all the family near each other, they changed our seats miles away and separated us on the return flight from Antalya to Istanbul, where we were supposed to catch a connection flight to LGW with the same airline. When we asked customer service at the luggage drop off, they were standing like clowns and not being helpful at all - so we had to sit further away, even tho we paid for our seats.However, that wasn't the worst part yet. Due to the first flight being delayed, the second flight took off, and we, along with another 10 other passengers, missed the second flight to London. That was the worst experience ever as they accommodated us in their so-called hotels ( btw, which are no more than two stars ) and put us on the next day's flight to London. As an airline and their partners, they treat their passengers like sheeps, not clients. What an uneducated staff they have!We spent almost £200 on food due to that missing flight, and Turkish Airlines didn't take any responsibility or be willing to apologise or compensate for the losses they caused. We have been dealing with the case for months, and they don't care.We would never fly TK again, and I would not recommend the airline to anyone, even those with little expectations.P.S. For TK, our case number is: TK-12057338 | 1 |
Wizz Air | We flew TRF-SZZ and return in July. The plane was on time both ways and we were generally pleased even if security at SZZ on return flight was dreadfully slow. When flying Wizz you are truly on a budget airline but it works and you get what you pay for. We carefully read the luggage rules in advance and avoided paying extra that some of our colleague pax had to do. Seats are OK but if you are XL (like me) you should consider buying a seat with extra leg room. One concern is safety: crew permitted passengers to leave their seats during taxi. Not acceptable. | 7 |
Norwegian | We flew Tel Aviv to Barcelona and Barcelona to Newark yesterday, and were completely satisfied with everything done by Norwegian. Both planes were modern and in good shape, crew was attentive, seats comfortable. Our first flight didn’t have a video system, but the second flight did. if worked great, great sound, decent movie selection. Glad I booked premium economy, not that much more money, but gets you a seat in the front of the plane, and 2 meals on the 8 hour flight. | 10 |
Turkish Airlines | We flew Turkish Airlines from Manchester to Istanbul then onto Bangkok (return). All flights on time and check-in procedures quick and efficient. Onboard the service was very good and seats comfortable. IFE was a bit limited, but enough to keep us amused. Staff were very pleasant, smiling, courteous and polite. Beds made up by the crew on request. Drinks service was good, and food, though not 'on-demand', was absolutely delicious. A good choice of wines to accompany the courses. I enjoyed the meals I chose and had no problem obtaining my first choices on any of the flights. Lounge at Manchester was pretty poor, but IST was excellent and BKK was very good. | 8 |
Turkish Airlines | We flew Turkish Airlines with 6 persons from Dusseldorf to Colombo with a stop in Istanbul. The service was great, the food for airline food was very good and the entertainment system on board was great. 400 movies through touch screen. Also staff were really pleasant. We flew in economy but the service was great. | 10 |
Vueling | We flew Vueling for the first time & found the experience great! Exceptional actually! Staff in Paris amazing! And staff in London was wonderful as well! We didn't check bags as we only had back packs & the app the easy too! We will fly them again. | 5 |
Jet2.com | We flew as a family of 9, including a toddler and a battery operated wheelchair user. From walking in the airport at the start of the holiday, to leaving at the end, Jet2 were fantastic. They greeted us immediately and talked us through everything. We returned without any hassle in the airports and with no damage to the wheelchair. Very helpful and efficient in getting the wheelchair user on and off the plane. The whole experience was stress free. | 5 |
Grupo AirFrance-KLM | We flew as a family of four from Chicago to Cape Town in June 2018, with tickets booked on Delta.com in January. One among our teenage children is a minor. Apparently, we are required to carry a birth certificate for minor children regardless of being on a US passport, to enter South Africa. KLM did not inform us (1) at the time of booking with their Skyteam partner, Delta, on delta.com (2) during online check-in on klm.com and (3) during check-in at O'Hare. Imagine our shock when they did not allow us to board the Amsterdam to Cape Town flight! What followed was a 48 hour nightmare where KLM showed that they did not care about us as customers. Eventually, we did continue our trip after a lot of welcome help from Delta and a lot of personal cost borne by us. The true worth of an airline shows up when things do not go to script. KLM showed that it has neither the technology, nor the process, or the people to operate as a customer-oriented international airline in the 21st century. Shame on you, KLM, for not taking accountability for your deficiencies and for putting us through hell. KLM does not deserve to be on SkyTeam, and in fact should go extinct just like the 747s it continues to fly from US to Amsterdam or its time honored tradition of skimping on meal service. | 1 |
EasyJet | We flew back from Amsterdam to Stansted 3rd November EJU7841. The air stewards could not have been more helpful, one air steward who had an amazing curly mustache was super kind and went above and beyond to help passengers even the grumpy ones! (Wish I could remember his name, deserves recognition as he sets the standard!). | 4 |
Vueling | We flew back from Barcelona 19th March & I have to say their customer service was absolutely atrocious. Upon arrival to the departure gate with our hand luggage, we were informed that we should have checked our luggage in, this wasn't made obvious on our flight booking so this was a genuine mistake, the flight was only half full but the 2 extremely rude women on the gate refused to let us board until we all paid £60 per bag, we were treated with complete contempt and even the others boarding the plane expressed their views on how badly we were being treated. Our complaint to the airline about our extra charge and the disgusting way their staff treated us was completely dismissed.I would 100% advise anyone not to bother using this airline, this was the 1st & also the last time we will ever use this airline again. Their customer relations is disgraceful | 1 |
EasyJet | We flew back from Dalaman Airport, Turkey on Wednesday, 2nd October at 21.20 (delayed until 21.40). Relatively problem free apart from one complaint - 4 of our family were on the flight, all very tired after a long day and a 1 hr 45 min journey from our hotel to the airport. We were looking forward to a sleep on the 4 hr 20 min flight. Fat chance of that when all FOUR of the cabin staff decided to congregate at the back of the aircraft (we were in the very last row of seats) and have a right good old LOUD conversation with each other throughout the entire flight home. Absolute unprofessional and selfish behaviour - did they not realise passengers wanted to sleep?! I intend making a complaint with Easyjet - UPDATE I have sent my complaint and await their response. | 2 |
Ryanair | We flew back from Gran Canaria to Luton on 9th April. The crew is very professional and pleasant. What I really want to thank is a staff from Ryanair at Luton airport. We forgot our 5 years daughter's favourite toy (Peppa Pig) on the plane. My daughter was devastated. We have pasted the security checks already and approached the staff and felt not sure if appropriate because it's just a toy after all. The staff said "please take a seat and leave it with me", she ran to get the toy and ran back panting with the toy. My daughter was so relieved and over the moon. Peppa is just a toy to us but family to my daughter. The staff is our hero. She deeply cared how customers feel and made sure she would help whenever she can. I just want to say a big thank you, you have made me not just to like Ryanair and but also to believe good in our society. Thank you! | 5 |
EasyJet | We flew back from Kos with Easyjet - landing at midnight at Gatwick. One of our bags didn't appear on the carrousel - so we go over to the baggage handlers - surprise surprise there is no one for Easyjet. We filled out all the online forms. That was 5 days ago and all we have is an online link that shows our bag is found but the date its flying back keeps changing (to dates they don't even fly from Kos). In the bag is all my husbands summer clothes, shaver, etc etc. No compensation is offered for these days he's been without the items and you cannot get hold of anyone to speak to. Thanks Easyjet. By the way if you lost your bag on the way out you might get the grand sum of £25 a day while the bag is lost but if the first 5 or more days you are without all your clothes thats not enough to buy new ones!Update. It took a whole week for us to get the bag back. No email of apology or compensation for the things we ended up buying. I emailed the head of customer services and various other people. | 1 |
Vueling | We flew back from Lanzarote to Paris Orly via Barcelona but our bags were lost on the way. After filling out the relevant paperwork and informing Vueling that we would only be in Paris for ! night they attempted to deliver the bags the day after we left Paris for London. Now over a month later and a number of phone calls and 2 service agents admitting they delivered the bags to our Paris hotel after we had left they still have not delivered our bags to us. Also every time we call we are told they "will send an email to the airport", which they will NOT give us a copy of, and also tell us there is no supervisor or above that can speak English so there is no-one else we can speak to and tell us "This is all we can do". I can not believe that this is how a company can run its customer service! No communication, no attempt to rectify the situation and no offer of compensation because on the company system the bags have been delivered and the case is CLOSED! If this is the amount of care they take with their customer service its scary to think how much do they care about the servicing of their planes. | 1 |
Jet2.com | We flew back from Malaga on Saturday 28th December 2024 on the 12.05 flight to Leeds Bradford. Our cabin crew were Adam and Stephen and they were fabulous. The were very engaging and both very professional. The best I've ever travelled with. Just wish they would be on every flight I take. Oh and by the way love Jet2 also. | 5 |
Grupo AirFrance-KLM | We flew back from Nice to Newcastle on 13th October. The original changeover in Schipol was always going to be tight and with the delayed flight we missed the connection. No one at any of the KLM desks (it was @22:15) so we walked to another desk and spoke to an airport security guard who managed to get hold of KLM staff going off shift. The only guaranteed flight was via CDG and 24 hrs later!. No vouchers for accommodation or food. Local hotels were full. Ended up paying 380 Euros for taxi, snacks and hotel. A month later (!!!!!) we are still awaiting a refund as per EU261. KLM emails are almost AI in format and they have not replied to our questions. They also want you to sign away any ongoing litigation BEFORE telling you what - if anything - you will be reimbursed for. We are pensioners who were staying with friends and this unnecessary expense almost doubled the price of our holiday, plus being stressful and having to spend hours on emails and the KLM website. They know their schedules are rarely met at Schipol and do nothing to ease it. Really, really poor service | 1 |
Grupo IAG | We flew back from Perugia 17 September. None of the baggage was put on the plane. We arrived at Heathrow and were told if our luggage didn't arrive we should fill in a form online. And not to worry, it would 'probably' arrive the next day. The online form didn't work until 20 September, and it was not possible to speak to anyone. My husband actually drove to Heathrow twice to try and find out what was happening. To no avail. An attempt with a live chat was useless. The message 'our luggage has been lost' had the response 'so sorry to hear your luggage has been damaged, please forward a photo' - if only. And no information has volunteered since, regarding our luggage. Everything has been driven by us. The standard message is that they are apparently trying to locate it. Perugia is a 2 hour flight away. Not rocket science you'd think. So, 5 days on (and unless it arrives in the the 2 hours) 6 days and no information, no nothing! And the joke is, we paid extra to go business class - it seems we paid extra to have our luggage lost! Appalling doesn't even begin to cover this. A company who clearly couldn't care less. Any reasons why we would ever fly with this utterly incompetent company, who have no problem in treating customers so badly? I feel annoyed that I had to give a one star rating - it should be minus 10. | 1 |
Ryanair | We flew back from Rome last weekend and the flight was delayed over 2 hours. We were not informed of the flight delay until almost departure time, although Edinburgh arrivals could tell me we were being delayed.In the departure lounge there were 4 vending machines of which 2 were not working and the other 2 ran out of water very quickly. It was over 35 degrees outside.We were not offered any fluids or food or the ability to return to the area where we could purchase food and drink.When we got on the plane it was filthy with crisps and crumbs everwhere on the floor and seats.We have never been offered any form of apology either by the crew in the airport or when we boarded the flight. | 1 |
Jet2.com | We flew back from Split in Croatia to Stanstead on Sunday. It was one of our worst experiences so far. We had a middle aged guy coughing all through the flight behind us. He was not wearing a mask. Also a young couple were allowed to have their young girl on their lap during the flight, not wearing a seat belt. The result was the girl was kicking and knocking the back of our seats all through the flight. When I asked the mother to stop the girl doing it, she basically said she couldn't do anything about it.I now have a cold do to the inconsiderate guy coughing through the flight. Why didn't the flight staff ask the guy to be considerate and offer him a face mask to wear. Also, I don't understand why the parents were allowed to have the girl on their lap, she was old enough to walk and kick the back of our seats. Miserable, miserable flight. | 1 |
EasyJet | We flew back from Tenerife on 3rd February, flight EZY8034. I became unwell shortly after take off. The cabin crew were amazing, especially the lead cabin member for that flight. They were very professional and caring, and arranged support for us when we landed. | 4 |
Ryanair | We flew back from Toulouse, France to Stansted, London, we were offered a hot meal selection from which we ordered and paid for two green Tai curries with rice @ £6/each. The flight attendant forgot our order and, after our prompting, it eventually arrived 40 minutes after the initial order. The rice was Luke warm and the curry tepid (inedible),  so we declined to accept the meal, it was then suggested that the curries could be reheated, at which time we were half an hour from landing, this we declined on hygienic grounds, (reheated rice is potentially a health risk, and the instructions on the packaging clearly states that the food should be eaten immediately after heating, not reheated). When we complained, asking for our money back the flight attendant informed us that "we could neither exchange our order nor could we receive a refund".Emailed customer services....no response.Take advantage of the cheap flights but tell them to stick their food where the sun don't shine..... | 1 |
Jet2.com | We flew back from dalaman airport ,we were told to go to gate 43 ,to get to gate 43 we had to go through gate 42 which caused confusion and a bit of tension as passengers from both gates got mixed up .Also the gate was opened to late for customs to do there checks ,which caused the flight to be delayed for about 45 minutes Brian Hewitson | 3 |
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