Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | We bought a round flight for my 84 year old mother in January. She would fly back on 1st of June at 00:05am. Quite by chance we found that her flight was changed to today on June 30th at 23:50. They did not inform us about the change. We lost her seat number we purchased, as well and we can't purchase another seat because it's less than 24 hrs before the flight. NY office does not respond due to high call volume. Istanbul office claims we should have made the change on line. They cannot see the record of that change, though. We still have the printed record in our hand. They say they could book for June 1st for additional charge. | 1 |
Turkish Airlines | We bought a round trip ticket for my 84 year old fragile mother. On the way back, from EWR to IST, the booking was changed from June 1st to May 30th, our purchased seat in the meantime and we can't make any seat booking because the flight is today! They did not inform us about the change and when we called them, there was no response due to high call volume. If we didn't check on the flight just by change 2 days ago, my mother would miss the flight and would have to pay for a new ticket because they claim that we changed the reservation even though there's no record of such change and we have the original time in our files. In short, not a reliable airline. | 1 |
Turkish Airlines | We bought a ticket for the Istanbul-Bodrum flight, I arrived at check-in, they gave me a ticket, when they gave me a ticket on the ticket it was written - SBY - I noticed but did not understand what it means, but it turns out to mean something. It’s not a fact that you will fly on this flight, it means that 95% of you will not be put on a flight, you will only be put on a flight if the one who already has a seat does not come on the flight. This is what happened to me - they turned me and 4 other people around and said that they would not put me on the flight - it was terrible. They put everyone on the flight except us, although they all bought tickets at the same price and it was not indicated that they can turn us back. As a result, we were told to go to the airline office and talk to the employees there, they said that maybe they could help us. We had to go from the counter where the boarding took place to their office, we went around half the territory of the Istanbul airport to chat with the employees. We were told that they would put us on the next flight in 19 hours - I began to resent and demand the next flight - we were told that everything was busy there. I told us it doesn’t matter, now someone has taken our seats on our flight, let them give us seats on the next flight. As a result, through scandal and nerves, we were given a flight after 5 hours, and all this time we had to wait at the airport. We were given a coupon for cheap Burger King food that I don't even eat, and a coupon for 100 euros, which at first they didn't even want to give away, referring to the fact that such a big airline has no cash at the box office. And again, when I started arguing with them through their nerves, they paid $ 100 in compensation. As a result, a terrible attitude, spoiled mood before rest, spent the whole day at the airport waiting for the next flight. I do not recommend this airline. | 1 |
Grupo AirFrance-KLM | We bought a ticket fra CPH (Kastrup) to Kiev Ukraine in Jan-2014. Because of the situation in Ukraine with the russians occupation of krim, we decited to pay an extra 70 euros for an new booking time to in feb-2014, when the situation in Ukraine was not better at the time we decited to bay again 70 euros for change of reservation. In April we decited to go and make use of the ticket, then all problems start.First KLM could`nt find a date we could depart, second we have to pay for a price almost the same as a new ticket. 1. We pay about 3000 d.kr for the ticket bought direct at KLM website 2. We pay 70 Euros for change reservation 3. We pay again 70 Euros for a new change of reservation 4. We want to depart and KLM want 2400 d. Kr for the ticket furthere.We decited to cancel the flight and find another company, the will refund our ticket. We got in total 375 Kr LOL and the took 150 in administration fee. NEVER KLM, they lost to customers. Our booking number is: 383UKUBye KLM for good. | 1 |
Grupo AirFrance-KLM | We bought an expensive flexible ticket to be able to change our flight date during our travel. We were afraid that it would be complicated to change the flight, so we read the policies of both KLM and Air France very thoroughly and both websites wrote that you would be able to press a button and change the flight manually. When we wanted to change our flight date the app said that we would have to call the airline to change the flight. It was impossible to reach KLM and Air France before we complained public on Twitter and Facebook. We were told that we were unable to change the ticket ourselves but that they had to do it for us. They were only able to check one date at a time and each time we would suggest a new date we first had to write with a robot and give all informations over and over again. We suggested a lot of dates in great advance and each time they said the fare price would be more than 1600 euros! That was even more than the flight ticket itself! We could not afford changing the date, so now we are left with an expensive ticket for no reason and a return flight we don't want. We thought KLM and Air France were one of the better airlines, but this is the most unreliable airline I have ever travelled with! Bad service, untrue information on website and totally profiting from misleading people! | 1 |
Grupo IAG | We bought bulk head seats 777 seat number 33b 33c - don't buy them artic cold very little bum room and utterly uncomfortable. BA HAVE NOW JOINED THE RANK AND FILE OF CHEAP Cheap cheap! Had to pay for baggage had to pay for seats to sit together even though I upgraded to premium economy on return leg. Crappy service, baggage drop off automated and an unmitigated disaster with unhelpful staff and utter belligerence I'd fire the darn lot! Rude taken to an out of world experience. Best part of the flight was getting OFF. Look at other carriers if flying to Mexico as BA has gone really poor. | 2 |
Turkish Airlines | We bought connecting flights tickets through Turkish Airlines website. In Istanbul the flight was delayed more than 4 hours, we lost our next flight and transfer. Drinks, Food, Compensation? No, not in Turkey. Turkish Airlines customer service said that as we had not bought connecting flights they can't do nothing with this case. | 1 |
Lufthansa | We bought economy plus tickets and our 5 year old got downgraded because the flight was overbooked. My 10 year old ended up having to seat by himself in economy (because I couldn't leave my 5 year old by himself in Economy plus). I was given a voucher for $431 and then given my "passenger rights" at arrival in Frankfurt (after asking for it). It said that I was entitled to 75% of the value of the flight segment for an involuntary downgrade. I wrote to Lufthansa several times to ask for the compensation we were entitled to and they denied any additional compensation/ never provided an explanation as to why they did not provide the compensation described in the passenger's rights. They oversell and do not respect the passenger rights they have to comply by. We have choices and will not fly with them anymore to come to Europe (we fly to Europe twice a year). | 1 |
Ryanair | We bought emergency exit seats for our flight (group of 7 travelling together). Although they have changed the plane and assigned other people to the seats we paid for. Staff said we should be happy we are onboard and that its not their fault. Zero accountability for the company they work for and ryanair management. | 1 |
Grupo IAG | We bought extra legroom with Liberia from JFK to Barcelona. They at the last moment rebooked us on level.It was the most uncomfortable ride I've ever experienced on any aircraft. No service of any kind, Wi-Fi down, screens were down. The staff said that level bought the aircraft used and it was not ready for service and they went ahead and put it into service.The seats are so packed together that I had to sit at an angle. I talked with three other passengers seats would not even recline.We are supposed to be booked with Liberia from Barcelona back to JFK and just found out they're putting us on the exact same flight.They owe us a first class trip on Liberia back, it was that bad. No exaggerations. | 1 |
Lufthansa | We bought flights that had a right for free rebooking. Turns out they charge huge sums for the new tickets for any date though the year without any good reason. Never flying Lufthansa again. | 1 |
Jet2.com | We bought flights, not a holiday, and both outward (30 Sep 2024) and return (8 October 2024) flights ran smoothly. | 4 |
Grupo AirFrance-KLM | We bought nearly £1000 worth of plane tickets but we're denied boarding because apparently our tickets were never 'confirmed'? Meanwhile in the app our tickets were there and didn't at all mention that they weren't 'confirmed' also leading up to the flight we were sent emails to check in, why send emails to check in for a flight that isn't 'confirmed'. Such an incompetent company. If you want to go abroad AVOID KLM AT ALL COST NO MATTER WHAT, THE COMPANY IS DESIGNED TO STEAL YOUR MONEY. Go with British airways instead, you will be given the best service! and will even be able to use your plane tucked after you bought them. | 1 |
Norwegian | We bought our air tickets on Norwegian via Opodo and the tickets didn't allow purchase of in cabin (overhead luggage) so we were therefore forced to buy a check in case which Norwegian at Gatwick managed to lose for our whole trip!Further, they did not communicate any updates nor details on compensation as we were forced to buy items for our 3 night stay!Basically the incompetent check in staff didn't secure our luggage tag firmly so it fell off and the bag went into lost property and wasn't allocated to us until the night before our return to Gatwick.A horrible and unnecessary experience if we were able to buy overhead luggage in the first place! | 1 |
Lufthansa | We bought our tickets back in March for Munich and we couldn't get in the plane because they sold more tickets then their plane capacity. Now at 6am ,06.23.2022 , we are waiting more then 3 hours in Cluj to get another tickets for US. How that is possible to tell us that you have tickets but not seats ???! Really ??? So they let us outside . They are about 20 people waiting in line to get the another tickets!!!!bad services from Lufthansa !!!! | 1 |
Lufthansa | We bought our tickets online the fly in my wife and two small kids the CDC says you have to do your covid test 72 hours before flying out that's what I did the one on Monday she was flying out on Wednesday we got to the airport on Wednesday may5 waited for three hours in line and we got turned down they said your covid test has expired you have to do a covid test 48 hours prior to departure that's what we're told, if I knew that I would have saved myself $250. 2 Days Later a few days later I had to take another test and the rules changed again they told us to take the test same day there's nothing on their website about these rules please call Airlines and check on your own there's nothing in your email there's nothing on their website and that's how I lost $500 extra with | 1 |
SAS | We bought our tickets several months before the trip. I called a week before to find out that they changed the schedule and my flight no longer existed. I was not notified about that change! I opted to get a refund. It took them 30 days to process it and now I have a $3,000 credit on my credit card. A refund should be a refund. Never using SAS Scandinavian again. | 3 |
Turkish Airlines | We bought round trip tickets from them Houston to Istanbul. After the first flight in December 2021 we needed to extend our stay from 1st March. So we called customer service and they said they can put a hold on ticket and we can rearrange the dates when we want with $235 fee per ticket. When we needed to use the ticket for the date we want to use they asked for almost another around trip ticket fee for the changes. I said I have a ticket that I haven’t used isn’t it should be cheaper? They said they are willing to give me $20 dollar discount per ticket. | 4 |
Jet2.com | We bought the round tickets from Edinburgh to Antalya. There were no delayed departures. The only one thing annoyed us was that there was not enough seats in the gate waiting area in the Antalya airport when we flied back to Edinburgh on 17 January. We stood there about 20 minutes until the boarding started. | 4 |
Vueling | We bought the ticket from Vueling and the carrier was Level Europe. Vueling sent an email saying that Level Europe went bankrupt so they will return voucher to us and that was it. No money returned, no voucher and they are still selling the same flight tickets ın their website. Worst airline ever. | 1 |
Ryanair | We bought the tickets in one transaction. We have been seated separated they can rip you off paying more to be seated together. The website is awful so when we got to the airport we were charged 100 euros for a little carry on baggage that actually didn't allow us to carry on.Never again. Lowest fare is not true. | 1 |
Vueling | We bought the tickets including my service dog, the information on their websites states clear requirements which we fulfilled, also I specifically called their customer service and they verbally approved my dog, it was a connection to other long flight, a week before flying when I requested the written approval ,they told me that they won't accept my service dog, so I have to cancel and rebook everything, spending 6K usd on top. I will sue them. | 1 |
Turkish Airlines | We bought this ticket because it was the cheapest available in the peak season. I must say, that the airline is top notch. Contrary to all the other reviews here, my experience was outstanding from the get-go. The staff was very courteous, both ground and cabin. Istanbul airport was also extremely good.Food was medetierranean. The quality was good. I can trade food choices for on-time departure and arrival, courteous staff, and a pleasant overall experience. | 5 |
Pegasus Airlines | We bought tickets for Turkey early March, just before the lockdown in Europe. Departure date 14.08.20 and non-refundable tickets.A few days before departure the Danish Foreign Ministry still advises against travelling to Turkey, so I contacted customer service and asked for a refund because we were not able to travel and we are both over 65 years old.I had a phone conversation with customer support who cancelled our flights and the money was in our account less than two weeks after.This is excellent service and we will be back as soon as it's safe to travel again. Thank you Pegasus 😊 | 5 |
Grupo IAG | We bought tickets for a Geneva-London flight, but when we got to the airport we were told that BOTH the airline had oversold tickets on our flight AND that passengers on an earlier -- cancelled -- flight had been given seats on our flight.Explanation: "It is allowed."What total s*&t | 1 |
Grupo IAG | We bought tickets for a Geneva-London flight, but when we got to the airport we were told that the airline had oversold tickets on our flight and that passengers on an earlier cancelled flight had been given seats on our flight. Explanation: "It is allowed." | 1 |
Vueling | We bought tickets for our children to join us for a few days on holiday and they couldn't get randomly selected seats online the day before. They went to checkin early to be told it's overbooked, you can wait at the gate and hope. One child had a seat and one didn't but they wanted to stay together. Two staff members were given the standby seat and my sons seat. Now they have been told they might be able to get the 9pm flight, and will arrive at midnight when there are no trains and they have been given no compensation to help. They were told that's the way it is there's nothing they could do about it. No apology or understanding. The staff would not give their names. This is the worst experience and no compassion. We will never use Vueling again. | 1 |
Vueling | We bought tickets from the Vueling website and arrived at the check-in only to be told our tickets have been cancelled and that we would have to book another flight. We got no notification of the cancellation via email or SMS. The best we could do is book another flight several hours later which was significantly more expensive. So their mistake forced us to provide them even more money to be able to continue our scheduled travels. Update: After filing a complaint, Vueling responded that them cancelling our flights was 'beyond our control' and 'As it was an extraordinary circumstance, which we were not able to avoid despite putting all reasonable measures in place, in accordance with Article 5.3 of Regulation (EC) No 261/2004 of the European Parliament, and with the case law of the Court of Justice of the European Communities, you are not entitled to any form of compensation.' On a subsequent flight with Vueling, we were delayed an hour checking into the airport because their automated check-in machine seemingly wasn't working for anybody. At least we were allowed onto the plane this time. However, we had to wait almost another 2 hours in the plane while it was being repaired on the runway. Out of three of our journeys with Vueling, two of them we experienced issues. Further, they seem completely shameless in not correcting their own mistakes. Absolutely unconscionable conduct from Vueling, avoid. | 1 |
Lufthansa | We bought tickets on their website 4 months ago. At the airport we had a problem with your passport (because of the 3 months rue) and they told us that they cant help us because we bought the lowest class price. However they told us to contact their Customer Service by phone.We asked about our flight back that should be in 12 days and we were told "because we didn't catch your first flight the return flight was canceled". After calling the Customer Service and talking about 3 hours, they told us that they will help us. After all that, they "found" a solution for us and that was a new ticket with all costs. They did not help us they only find a new ticket, the same what we could do by our self.This was the worst experience that I had with any airlines!!!I will avoid this horrible Lufthansa airlines. | 1 |
Wizz Air | We bought tickets through Bravofly to fly with Wizzair and received very little information. When we arrived at the airport, we were asked 120€ just to print our tickets (the online boarding was compulsory but Bravofly did not warn us about it or even remind a day or two before). We then went to the gate when they asked us +300€ for our 3 luggages as Wizzair has a policy of extra small luggages (42cm instead of the standard 55cm). We did not fly and strongly recommend avoiding Bravofly, Europ Assistance (the insurance which never worked) and mainly Wizz Air which is just robbing you with cheap tricks. | 1 |
Turkish Airlines | We bought tickets through Expedia that claimed 2 checked luggage each. At check-in they only gave 1 and charged an insane amount for the second. The lady taking payment for the luggage copied down my credit card number on a piece of paper after payment cleared through the machine. Now I need to monitor for fraud. They tore a wheel off one luggage and failed to deliver another to the connecting flight. Fortunately the second flight was Lufthansa who delivered the missing luggage a few days later. Top marks for Lufthansa's luggage tracking. Opening a support case with Turkish Airlines is like talking to a brick wall. | 1 |
Ryanair | We bought tickets to fly on the 18th Dec and due to RyanAir only have 2 members of staff at check-in, we stood inline for over 2 hours waiting, security control was no different. We missed 2 flights because of their incompetence. Anyway, after filling in the complaints form two weeks ago, followed by 3 follow up emails and no response on either, I called. After explaining the issue to a member of staff, he started (literally) shouting at me!? After confronting him on this, he hung up! Pathetic! RyanAir, work on your processes, infrastructure, efficiency and more importantly, your customer service! | 1 |
Grupo AirFrance-KLM | We bought two tickets from the Netherlands to Italy for good Money and you are supposed to get a "Meal". The meal was a dry sandwich with some kind of unidentified pate inside 🥵 and super boring beverages on the side. P.S. To the people in charge please fly with Turkish Airlines and learn how a meal should look like!!! 100% never again. | 2 |
Wizz Air | We bought two-way tickets for our grandparents with extra checked-in luggage from Istanbul to Madeira. As a result, wizzair charged almost 200 euro on top of the paid fair.On the first luggage check in they have been charged almost 100 euro because they didn't check 3 hours before the flight. In fact, they've been at the airport 5 hours before (because of a connection flight), however, the check-in counters were closed 3 hours in advance. No one listened to them. They've been both charged 48 euro even though they had only 1 shared checked-in luggage.On the way back from Madeira online check-in was not available and the flight got delayed more than 3 hours. However, wizzair reckons that passengers should've arrived and checked in the luggage more than 3 hours before the firstly announced (not delayed) flight time. Apparently, people should stay at airport even if they've been preliminary notified of flight delay. 80+ more euro was charged (2 times 40) for again a single shared luggage.Their refund "rules" allow them to refuse refund in case a delay has been caused by "hand of god". What does that even mean?The company has no honor. Basically just taking each penny from people by any means. I'm done flying with them. | 1 |
Ryanair | We came across a problem, which affected a disability. Contacted them hoping they would help, and they were rude, insensitive and discriminatory. Will never again make the mistake of choosing them and will gladly warn everyone else away too! Disgusting. | 1 |
Ryanair | We came back from holidays in Spain to the UK in 5 people, one of the people did not have a passport but had an ID card and a permit to work in the UK but the lady from ryanair said that it is not it and 5 people stayed at the airport. We went to talk to the information but there we heard that our friend did not show his work permit in the UK and that he has to buy a new ticket. So we're 1000 pounds in the back. Jebac ryanair. | 1 |
Norwegian | We came early to the airport and our flight was delayed for 8 hours because of some aircraft problems. I have flight with them 8 times and 3/8 times they had problems which have to delay at least 4 hours per time. So terrible and frustrated | 1 |
Turkish Airlines | We came to drop my mom and I must say with a pleasant smile Sonia Khan at London Heathrow Airport T2 was so helpful and professional made us feel very welcoming and stress free. Just for her I will give 4starts to Turkish Airlines. Well done Turkish Airlines for having airport staff like her. | 4 |
Jet2.com | We came to these apartments February 2024. They were so nice we came again this year, we paid extra for a pool view, we got room 103, a tatty little room shoved in the corner. All my photos are on Tripadvisor. A bit of sun shines between the trees about 6pm. We like sitting on the balcony catching the sun, we could not do that this year.Unbeknown to us, some rooms have been refurbished and our dump hadn't. The pool area is superbWe won't be returning, it's such a shame. All the rooms should be refurbished or if you are in an unrefurbished room you should be told and it should be cheaper.Booking reference 16066406/W24HMost of our holidays are booked with Jet2 and we are always satisfied, and we will continue to do so. | 2 |
Jet2.com | We can always complain about how small everything is however my biggest problem is that I travel alone with a baby who is 10 months old, and I never seem to find helpful staff to help me put bags above or just to get in the chair and in fact it's other passengers who support me, I understand you can get "travel assist" but I'm more than capable of doing a lot alone but just to have someone say "do you want help" or "let me get that" really does make a difference to an already stressful day plus I think there should be more things available to entertain babies or for the airline to give baby crisps or something as I have to pay for her to sit on my knee until she is 2!!! It's going to be painful as she is already big and I have to pay for her which is madness in itself so please support the travelling alone parent of babies! | 3 |
Jet2.com | We can't thank Jet2 enough, everything was perfect, price, check-in, no delays, best cabin crew... very impressed all round. | 5 |
EasyJet | We cancelled our flights due to cancer diagnosis. Easy Jet dealt with the process swiftly and with great compassion.Having a terrible experience claiming from our travel insurance and villa company so thumbs up to Easy Jet! | 5 |
Lufthansa | We cancelled our flights to Europe because of illness and sent a doctor's note. We asked for a refund of an upgrade that we paid for separately. Lufthansa never responded and their system is so convoluted that they just want you to give up so they can keep your money. Lufthansa should not be able get away with It must be worth billions of dollars in unused tickets. This is just plain highway robbery. If you're going to book a flight on Lufthansa, don't cancel or they will steal all your money. | 1 |
Grupo IAG | We cancelled within 24 hours for a flight, but they refunded only the tax. So most part of the money was gone.It has been a month or so and they only got some bureaucratic response. | 1 |
Ryanair | We cancelled your flight, would you like a refund? Yes pls....it's literally like they want me to fight them for it! 10 attempts to use their online platform which doesn't work. Hours and hours on their live chat. Nothing.Ryanair - I hope you go bust.Happy to pay quadruple every flight in the future.You stink | 1 |
Ryanair | We cannot legally fly into Spain, All other Airlines have cancelled. Ryan Air is declining people boarding if they have no proof of essential travel and yet will not refund or cancel the flight themselves. You can only move your flight and pay the difference which in my case has gone from £1500 to £4500 - a 200% increase in cost. | 1 |
Jet2.com | We cant praise Jet2enough! We both had to have assisted travel for the first time ever! Both oap,s and normally as fit as fiddles!!From Birmingham to Corfu the assistance was amazing! Lovely assistants and speedy and careful with us!From Corfu to Birmingham could have been a bit more slick, but they did an alright job. We felt cared for and got us through the airport to sitting on the plane at such ease!! We won't travel with anyone else now 🥰thank you Jet2!! Irene and Michael | 5 |
Jet2.com | We changed our flights and spoke to a real person. Please keep it this way. | 5 |
Lufthansa | We checekd in 3 1/2" hours before our flight, through no fault of our own we were 10 minutes before our flight exiting security at beijing airport. We were greeted by a female Lufthansa ground staff member who promtly announced we had missed our flight and that our luggage was now back in the main terminal. We were given the following options 1: Remain in China or 2: Pay £1307 each to fly back to the UK. Thats £2614.00 for my wife and I to return home, cost of the original "return" flights was £1300.00 for both of us.No other assistance was given by the Lufthansa staff apart from a scrap of paper with the Lufthansa ticket office numberOn our return I raised a "feedback request" in essence a Lufthansa way of not saying a complaint. It took them over a week to respond with a feedback ref number, 2 months later they refused any responsibility, said that our case had been fully investigated and said they would not be offering any refund. We are now 3 months since first email and are still unable to get a response from Lufthansa, they say they now need to contact Beijing airport for full details, their initial full investigation had not including speaking to anyone where the incident occured. I have had to re-write this as Lufthansa complained about my initial review on some minor technicalities. But if your thinking of flying with them I suggest you have a re-think, perhaps visit their facebook page and read a few days worth of visitor posts. It contains a huge amount of complaints. The choice is yours | 1 |
Turkish Airlines | We checked in at Naples at the very last minute as we have been changed from Swiss to Turkish airlines due to the delay of our original Swiss flight might cause to miss my connecting flight from Zurich to Hong Kong. And the Turkish airlines gave us the boarding pass in a rush, so me and my partner cannot sit together for the two flights and we have no time to deal with the seats. The first flight we encountered double seating problem. But finally it was solved by the cabin crew staff. The flight from Naples to Istanbul is amazing. We have a full tray meal with in flight entertainment for this two hour flight. (I did travelled with Lufthansa from Frankfurt to Casablanca almost a 4 hour flight we still have to purchase a single bottle of water) then we arrived the Istanbul airport almost on time and we walked to the gate and ask the ground staff whether we can change our seats to a connecting seats on the next flight from Istanbul to Hong Kong. The staff replied me that the flight was full cannot do anything for us and of course we accepted. However, when we on board, we found out the flight is not full with loads of free seats and connecting seats are definitely available. The in flight service is great again. We have amenity kits with slippers even in economy class which is very impressive. Moreover, the configuration of B777-300ER is 3-3-3. There is little airlines offer this spacious seats in economy now. Overall, I think Turkish Airlines is great if they can improve the quality of ground service. | 7 |
SAS | We checked in at Stockholm ARN airport at 11:30AM for our 1:30PM flight to Copenhagen on May 19, 2016. The flight was originally announced "delay" at about 1PM. At around 2:45PM, I got a text notification from Expedia stating the flight was "canceled". No announcement was even made by SAS crew at the gate. Apparently, many SAS flights were canceled during that time due to the airport radar problem. We followed thousands of passengers to stay in lines to get tickets reissued. The ticketing windows closed before us after our 1 hour wait and we were told to exit the custom and go to the front office to get new tickets. We spent another 3 hours dealing with the chaos and mixed information at the airport but we still didn't get our new tickets at the end. We found our luggage abandoned at a carousel and decided to leave the airport and spend another night at Stockholm. When we reached Stockholm, all hotels near the Central Station were fully booked. I called the SAS phone number in the US and they told me no flights until 8PM the next day. Anyway, this was the worst travel nightmare we had ever experienced. We eventually reached Copenhagen by train (though we also encountered some problems with the train, another long story.) Anyway, SAS obviously didn't do a reasonable job communicating with the passengers. We spend 7 hours at the airport getting different information on our own and still didn't know what to do. | 1 |
Grupo IAG | We checked in at the airport in Edinburgh to no line and the attendant at the counter checked our bags. We were not asked if we wanted the bags checked through to IAD and the flight was the next day at 12.55. The previous flight EI3255 was just landing at Dublin. We had no bags, but because we were staying the night, we had a reservation at the Radisson. We have been sitting in the Dublin airport for 2.5 hours so they could find our bags. This is terribly inconvenient and I will go out of my way not to fly this airline again. No sense of urgency. | 2 |
Grupo IAG | We checked in early at JFK for EI110 to Shannon, and the process was quick and painless. Terminal 5 is well organised and went through Fast Track security. The new Gold Circle Lounge is around Gate 26 which is a bit of a trek away from the departure gates. Aer Lingus offer a dine before you board facility in the lounge, but it's not that bi, and the selection is not that great - the sandwich options were a better option. Boarding on time and we soon relaxed in seats 2F and 2D with a glass of champagne before take off. Two very nice crew looked after us on the flight which seemed busy - Business Class was full. The seats were different on this flight (an Aer Lingus branded plane it was a Boeing 757 operated by Air Contractors). There was no difference in crew service and quality of catering. After take off drinks and canapés offered which were great. The senior crew member in Business was polite and friendly and interacted well. Dinner with a choice of Herb Crusted Loin of Lamb, Roast Chicken Breast with Ricotta Cannelloni, and Roasted Cod with cabbage and fennel. This was followed by a cheese plate. My partner had the vegetarian meal which was stuffed ravioli and thoroughly enjoyed. PTV screen wasn't as big as the outward journey but selection of films and TV was around the same. The seat more or less was flat, and was comfortable enough to grab a cat nap. Breakfast was served around an hour from Shannon - fruit plate, Hot Irish Bacon Roll which was delicious, and coffee. A very pleasant experience that I would happily repeat. | 9 |
Pegasus Airlines | We checked in for a flight on 29th March to fly from Turkey to Georgia. There were zero issues and their staff didn't notify us that our bags were slightly over the limit. Our flight was cancelled. After 14 hours of waiting, we checked in for a second time (and their staff mentioned nothing about our bags being over the limit). Once we were through security, we were pulled aside and asked to pay 200 Lira for our bags being slightly over the weight limit. Naturally, I tried to refuse because we were not told about it. Had their staff told us we could have moved some items from our luggage to our hand luggage and avoided the mess. We were told that if we did not pay, we would not be allowed on the flight. It then turned out that the 200 Lira was actually 480 Lira (approx £40 pounds). Two of their employees checked our luggage in with a smile and then had the audacity to inform us that we were slightly over the weight limit. Tto add insult to injury, one of our suit cases is now broken and they are refusing to refund the money. | 1 |
Turkish Airlines | We checked in for our flight from Bucharest to Istanbul, as directed. Then, my husband realized he had been reassigned a middle seat. We went immediately to the gate, hoping he could change to an aisle. Desk was open; no employees. Phone at the desk keeps ringing, but there is no one to answer.Our flight was due to board at 9am. At 8:45, two employees saunter to the desk, followed by a third a few minutes later. Did they start addressing the queue of 20+ people waiting at the counter? No. They played on their phones. My husband asked if they were going to start helping people. "When boarding starts at 9." My husband asked if he could receive assistance on a possible seat change. The answer, "No. Boarding is at 9." They all returned to their phones.To their credit, at 9am, they did start the boarding process. But, it was a mess. Many were informed of seat changes and given their new seat number on a scrap of paper.I'm an experienced traveler. I know that planes are changed and frequently overbooked. However, there is never a good excuse for poor procedures and rude staff. | 1 |
Grupo IAG | We checked in on 6th September at around noon for the 4.15pm Atlanta flight. The gentleman who looked after us was amazing in every way - so helpful, and he embodied all that is good about BA. What a brilliant start to our trip - thank you mystery BA man ( who was tall, glasses on a chain, beautifully uniformed). | 5 |
Grupo AirFrance-KLM | We checked in online for a flight from Leeds - Amsterdam - Sao Paulo. A message came up saying had to collect boarding passes from the check-in desk but it gave no reason. At the desk the agent said we have to check in cabin luggage because the plane to Amsterdam was small and fully booked but we could transfer essential items into large blue KLM tote bags he gave us which were almost the same size as our cabin bags which we bought because they are Ryanair compliant. We were travelling to a wedding in Brazil so transferred everything we needed for that, including my suit etc to the tote bags in case our cases didn't make it over with us. At the gate there were lots of passengers with standard cabin cases, some of which were far bigger than our cases. The agent there told us only people who had checked in online could take cabin bags. I told her we had checked in online and she looked puzzled. The plane was not fully loaded. There were lots of spare seats and several luggage bins were completely empty. So we set off on a 20 hour journey to Brazil with our things stuffed into these absurd tote bags. We complained by email to KLM who took two months to reply and said the plane was full and nobody is guaranteed to be able to take a cabin bag. As a result we will not use KLM again to fly to Brazil where we travel quite often. There are other airlines we can use and we're not prepared to be lied to and treated in this way. | 1 |
Vueling | We checked in online which is apparently meaningless. We arrived 2 hours before the flight was due to depart. The check in process and bag drop was the worst shambles I have ever experienced. Massive queue, 6 staff at least half of whom were not checking people in. All of a sudden they told all people going to London that it was the last call and they needed to check in at one desk. Chaos ensued and everyone was trying to push in front of each other, with no management of the queue by staff. We then rushed through security to find the plane had not yet arrived and there was another long queue which formed to board the plane. The plane was then delayed 30 minutes. Anxiety inducing and will not be travelling Veuling again. | 1 |
Norwegian | We checked in we had our seats when we were about to board they just changed our seats all the way to the back of the plane. While we had group A tickets. We didn’t get explanation or apology. They were not even looking at us when we were asking them the reason. Horrible service! Also customer service is very unfriendly and not helpful. I would really advise to skip this airline if you can! | 1 |
Turkish Airlines | We checked in with Turkish Air in Istanbul for a flight to New York JFK thru Cairo on the 29th of Aug 2022. Fast forward to JFK and 3 of our bags never made it. We filed a claim with Turkish Air and they declined to help us track down the bags. T hey stonewalled us with no help or information, still have not lifted a finger to assist in finding our bags. We are crushed to lose 3 suitcases full of personal items and no help at all was offered. we even provided them with the bag tag numbers and everything. | 1 |
Jet2.com | We checked in without any issues and got through duty free and into the departure area. We opted to go to the gate area once it was announced. We sat and watched other passengers walk in. The area became quite chaotic as they decided to let passengers for a Ryan Air flight enter the same space. We watched the suggested departure time draw closer but none of the staff made any announcements to update people on the situation. Eventually twenty minutes after the intended departure time the buses arrived. We boarded the Aircraft only to find the APU wasn't operating and the air temperature was unbearable 😫. The crew started to hand water out with the hope of pacifying passengers. They did the pre-departure briefing, they were almost passing out with the heat. After nearly 50 minutes the decision was to close the doors and head for home as the APU issue wasn't going to be rectified. The experience was nothing short of disastrous. We intended flying with you to Portugal in 2025 and would like to see a favourable discount voucher as compensation. Will watch this space. | 3 |
Grupo AirFrance-KLM | We checked the KLM app the day before we were due to depart from Naples airport. The timings had changed on one of our flights and made no sense but, when we contacted KLM via whatsapp, the service advisor told us the flight was going ahead as originally planned. It took several hours of "chatting" for them to acknowledge that the flight had been cancelled.The customer service was appalling as the service advisors seemed to have no clue about what was happening and were led by our information. An alternative flight was offered then quickly withdrawn. We were then offered another flight which turned out to be our original one. When we pointed this out, they apologised and went on to look for another flight. Eventually, we were offered a flight that got us back over 3 days later than planned, which was unacceptable.Our claim was dismissed and, although we found out later that there had been a strike on the day of our intended departure, we were not informed of this at the time.We have had no luck getting any compensation from KLM or Transavia (both companies said that the other company was responsible for the claim).Being out of pocket by hundreds of pounds is not good but the worst thing is the totally incompetent customer service that we received when we contacted KLM. It was like the service advisors had no access to up to date information and were not able to respond to the simplest of questions. | 1 |
Jet2.com | We choose to travel with Jet2 because their prices are competitive and flight times are acceptable - their online booking service is easy to use ; the pre night check in bag service is useful and the staff are invariably cheerful and helpful from ground to air to arrival . We travel several times a year and Jet2 are our airline of choice every time . | 5 |
Jet2.com | We chose Jet 2 a couple of years ago, mainly because of reliability and that they are known for excellent service and not cancelling or amending flights for no good reason.We have found this to be so in practice, we have now flown with them 3 times and have another 2 flights booked.Well done and thanks Jet 2. | 5 |
Lufthansa | We chose Lufthansa to fly from Hong Kong to Montreal with our dog and cat because we'd heard good things about the Frankfurt Animal Lounge. We couldn't be happier with the service we received. Lufthansa helped to turn what could have been an extremely stressful situation into an easy experience. At every stage along the way we were very impressed with the handling and our pets arrived at our destination having clearly been well cared. They were calm and the sanitary material in their enclosures had been changed. I would definitely recommend Lufthansa to anybody travelling with pets. | 10 |
Grupo IAG | We chose Rotterdam and London City airport because of convenience, both small and having a hotel in the Docklands meant a short distance from City Airport. Three hours before our departure our flight was canceled however. Disappointing, but we made a swift move to Amsterdam Schiphol Airport, but unfortunately we were offered a flight to Heathrow, which meant almost 1,5 hours by tube to our hotel. Flight back operated out of LCY to RTM, but had a 30 mins delay, so in terms of punctuality BA is not very reliant. The flights were okay, with a snack and a drink. The E190 being far more comfortable with 2-2 seating and more legroom than the A319. Our extra expenses for the cancelled flight were handled promptly and we got all the money for extra transport and food back, so BA did a good job in this respect. But hesitant to book again, though they are the only airline flying between RTM and LCY. | 6 |
Turkish Airlines | We chose Turkish Airlines for our trip from Dubai to Malaga via Istanbul, a decision we deeply regret. Our Dubai-Istanbul flight was 40 mins late, causing us to miss our connection to Malaga. Delays happen, but what followed was unacceptable. Onboard, we informed the crew that we still had a chance to make our connection. Their response? Blank stares and a complete refusal to assist. No priority disembarkation, no attempt to coordinate with the ground staff. From 6 AM at Dubai Airport until our arrival at the hotel in Istanbul at 6 PM, we had almost nothing to eat. Upon arrival in Istanbul, we were informed that our flight to Malaga had already left and that we would be rebooked the following morning. The compensation was a hotel stay and dinner. But our five checked bags, which were supposed to be in transit, were only returned to us after a 2.5-hour wait. The only positive note? The baggage service staff, who finally understood our situation after I had to go back and forth twice. In short, if you want a smooth and stress-free journey, avoid Turkish Airlines. With indifferent staff, poor management of connections, unaddressed delays, this airline is simply not worth it. | 3 |
EasyJet | We chose an EasyJet holiday as we wanted the comfort of a little extra help, should something happen. Something did happen and the exact opposite occurred. They don't boast about this in their advertising.We flew EasyJet to Gatwick to take our onward holiday flight to Budapest (also EasyJet). The flight to Gatwick got delayed by 3 hours and we missed the connection, this is where the problems began.No customer service at Gatwick and no ability for any staff at EasyJet to help, "it's an Easy Jet holiday, we can't change your flight or help, call them". The next two hours were spent phoning EasyJet, getting little help and dealing with EasyJet staff (who were also dealing with everyone else's problems). EasyJet's comment "Despite you being delayed for over 3 hours by us, it's not our problem, your flight has left".Holidays are suppose to be relaxing, this was anything but enjoyable. Result, no flight available for 24 hours, an extra cost of approximately £350-400 (hotel costs, food, phone calls) and one night missed. I doubt I will ever see this again.EasyJet wanted £220 per couple to change the flight time from the one they made us miss to an available one!Delays are understandable, they happen, but being a large airline with no customer service representatives to help you is not acceptable.The airline call itself a budget operator but it is far from that by the time you have paid to almost breathe in their planes.Please fly with someone else who genuinely wants your business and will help you when events happen. | 1 |
Jet2.com | We chose jet2 as it was the cheapest airline that allowed us to take a drone on board (Wizz was the cheapest, but does not allow drones on board for some reason). Both the outbound and inbound flights were delayed, and check-in did also not open on time for the outbound flight. The staff member at the check-in outbound flight was pleasant, friendly and chatty which helped pass the time waiting for what ever the delay was for starting check-in (we were never told). Unfortunately the rest of the staff were less welcoming. I understand it is a job and they are at work, but that is not our fault and to be looked at as if you are an inconvenience to their day is hardly what you expect from a job that deals with customers, especially when they have questions. Boarding was done in order of boarding groups and seat numbers going out, but coming home it was kind of chaotic, not sure if this was because of the delay (again no reason given as to why). After over an hour delay, we were just glad to be boardingThe flights themselves were as expected, nice and smooth and for the outbound flight the pilot managed to claw back the delayed boarding. But again, i think Jet2 needs to work on their airline staff training when it comes to how they present themselves to customers. This look of not wanting to be there, and that a customer having a question or need of some sort is an inconvenience to them seems to be a common theme. The seats are extremely small and cramped and have no recline feature, so if you are anything other than a small size then you are going to struggle to some degree. However, i will say the leg space was surprisingly decent for such cramped conditions. There is no onboard entertainment, not even wifi so that you could at least watch programs on a phone or other device. This made the 4 and half hour flight feel longer than what it was.I can't say i am totally put off by my experience, but i would certainly try another airline next time before using jet2 again. | 3 |
Jet2.com | We chose our seats which were in an excellent position. The staff were obliging and everything was on time. The captain informed us of the route we were taking - everything was very good. So good, in fact we have now bo0oked another two flights with Jet2. | 5 |
Grupo AirFrance-KLM | We chose premium economy because it was only Can$500 more than the already very low Air France economy fare. The fare allowed us a free stop-over in Paris, double the luggage allowance and about 4 times more miles compared to the lowest economy fare. Check in at Vancouver Airport was a breeze - there was no line-up at the Sky Priority counter and boarding the A330 was as quick as we used the Sky Priority line. The premium economy cabin was cozy due to its small size, and quite luxurious, reminiscent of business class in the 1980s. Seating was 2-3-2, spread across a few rows, with more than ample legroom and considerably wider seats than economy class. The bucket seats offered 40% more space than economy and they reclined within a fixed area to ensure that personal space could not be encroached upon from the front or back seats. The backseat TV screens were 12 inches and there were plenty of relatively recent movies to while away the time if you can’t sleep. Food was standard economy fare although Air France claims the starter is ‘inspired by the Business Class menu’. Wine was from good French stock and plentiful, if one so desired. One problem was that premium economy passengers did not quite know which toilets to use, as curtains were used to cordon off the business toilet on the left, but not the right, and vice versa. Another set of curtains cordoned off the access to the economy cabin. This happened intermittently on all four legs of this journey, including the A380 to Johannesburg and the flight back to Vancouver. After checking in at Paris CDG Terminal 2E, we were allowed as premier economy passengers, to purchase access to the business class lounge for Euro30. It was worthwhile as we had a six hour wait and it is one of the best business class lounges – outstanding showers, good food and a wide selection of wines and spirits. The flight on the A380 to Johannesburg was smooth and it remains my favourite aircraft due to its size, spaciousness and because it is so quiet. The premium economy cabin is located on the upstairs deck. The layout was 2-3-2 and we had the two seats on the side, with lots of storage and head space above the window. Food and service were good, in line with expectations. On our return from Cape Town, the first leg to Johannesburg was on South African Airways on an Air France ticket in economy class, but we managed to check our luggage all the way to Vancouver. As we had another 5 hours to wait in Johannesburg, we wanted to use the business lounge paying with miles, which was within the rules governing lounge access to premium economy passengers, but were not allowed, contrary to Air France’s website rules. The A380 flight back to Paris and the B777 to Vancouver were fine, but the movie selection did not change much between Sep to November on this routing. All in all, apart from the irritations concerning lounge access, Air France still delivered a prime product on this route and in this class. The planes were in great condition, service onboard was above average and the value for money unbeatable. The flight between Vancouver and Paris was only introduced in the Spring of 2015 and provides Vancouver with a welcome link to France. | 7 |
Grupo AirFrance-KLM | We chose premium economy with the expectation of more space and a touch of luxury, although the premium price, in my opinion, was on the high side. The food was average, but the legroom was satisfactory. Unfortunately, our flight experience was soured by an issue with the passengers in front of us (without delving into details). The French couple in front involved the Air France crew, and it became apparent that bias was present from the beginning.The initial crew member showed little interest in hearing our side, immediately involving the pursers. While the pursers were more accommodating, it was evident in our discussions that we were being viewed as the problem, and we were expected to accommodate the couple in front. The following morning, no inquiry was made about our well-being, but special attention was given to the French couple, with shared laughter between the crew and them.Although the crew has no control over passengers, their biased handling of the situation was unacceptable. I lodged a complaint with Air France, and had to wait three month for a message that apologized for the inconvenience caused by the passengers in front. Regrettably, there was no acknowledgment of the clear discrimination we experienced for not being French, and my case was promptly closed.I had hoped for an apology from Air France for the mistreatment by the crew before sharing my experience online, but the handling of this situation has compelled me to write this review. All in all, the trip was terrible, and Air France's handling of my complaint marked it as the worst flight and aftercare experience I've ever encountered. I have decided never to fly with Air France again. | 1 |
Ryanair | We chose this flight because it was cheap and convenient to us. However, this flight just ruined the impression of our vacations. We arrived 2 hours 40 min before our flight and at the check-in desk we were told that for some reason we need to pay additionaly 120 euro (60 euro per person), cause we didn't check-in online. Just to mention, price of our tickets was 60 euro (30 euro per person)! Before printing out our booking, we checked all requirements and didn't find any info about checking-in online. Oh, yeah, of course it was written somewhere in tiny letters where no one could ever find it. And there were so many people with the same problem. At least we had some money left, while other guys spent everything and were running and asking everyone for some money, so they could get this flight. Maybe this online check-in is common knowledge, but not for us, as we traveled with this company for the first time. You can clearly see the way of making more money by suggesting the cheapest tickets with bad service, when at price we paid we could fly with good airlines and enjoy our flight. Therefore, Ryanair lost 2 customers, their friends and family. Good job. | 1 |
Norwegian | We chose to fly to San Francisco from London with that because it was quite affordable but we regretted it.Seats are not comfortable and pretty narrow.My friend had ordered a meal in advance, and it was ridiculously overpriced given the portion and the quality.Economy passengers were offered nothing, not even a drink during this 10hour flight!Surely not recommended! | 1 |
Ryanair | We contacted customer service via the live chat and was given the wrong information, which led to us being unable to change our flight. Awful customer service and complaint service. With zero assistance, even though we had proof, we were told incorrectly.We will not use this airline again. | 1 |
Ryanair | We could do everything with the ID. Until we wanted to get on the plane then they told us we had to had a passport. There went all of our money. No help. No refund. | 1 |
Eurowings | We could do web check-in only if we choose seats that we have to pay extra (23EUR per person), as all the others "are already booked" - for every flight! First time we could choose free seats through mobile check in - it worked and the second time, it was written on mobile check-in that we have already checked-in (although we didnt and there was no boarding passes - when we go to boarding passes, it said that we need to check in) and that we can do it only through web check in - AND THEN PAY EXTRA FOR SEATS AGAIN. If you see that, ITS A TRAP, don't pay and do the check in on the airport, they can't charge you extra for seats! Horrible that an airline is doing these cheap tricks. Fly with them only if you must. | 1 |
Jet2.com | We could not ask for a better experience, the staff were attentive, considerate, kind and beautiful people. | 5 |
Ryanair | We could not check in from home, since there was more than two days before our flight home, and we did not know about the app, so we assumed we could just check in at the airport two hours before our flight. And I know this is our mistake, we should have read more about this.As a result of our "late" check in, we had to pay a fee of 5 times 45 pounds, which is more than the flight originally costed us. After getting home, still in shock over this excessive fee, we started to read on Ryanair's website and in their terms and conditions. And nowhere in these places, does it say, that the fee is per person and not per booking as we thought it might be.We have send them a complaint, but they only gave us a standard reply, not really answering our question. They only refer to the fee because of the late check in, and not the amount of the fee, which is the thing our complaint is about. They can't tell or show us where this is said, because it does not exist.I'm never flying with Ryanair again, I would rather pay more, for my flights, than go through this bad service again.Ryanair may have the cheapest flights, but they make their money on hidden fees, and I wish I had read more about them before traveling with them, because all over the internet, people and media are warning you about Ryanair. | 1 |
Ryanair | We could not check-in online over the course of two weeks and when we wanted to check in at the desk at the airport, we got slapped in the face with a fee of 55 euros per person. The person at the desk told me to contact customer service and those people told me it's 'non-refundable'. | 1 |
EasyJet | We could not log into the online tool to accept flight changes, so used the Chat function. Majed confirmed the new flights quickly and efficiently and sent us confirmation emails. | 5 |
Grupo AirFrance-KLM | We couldn't fault the service from beginning to end. The crew were very friendly and helpful and the food was delicious. A lovely surprise to be given a china figurine as we left the aircraft.At Amsterdam whilst we were waiting for a connecting flight in the Aspire lounge Maureen came and spoke to us and found out that we had been away celebrating our Golden Wedding Anniversary and a special birthday and was soon back with a card of congratulations from KLM together with a magazine and china house with 50 on the bottom and a sweet sale and pepper set. Such a kind thought and we were really thrilled.Linda and Jeff Wilkins | 5 |
Ryanair | We couldnt check-in for the flight the night before due to their site not working properly, so we had to pay 55 euro each at the airport. It took the staff exactly 2 minutes to issue us our boarding cards. Im never again flying with this low budget trash company. | 1 |
Pegasus Airlines | We decided not to go to Turkey because of Covid19 outbreak in Istanbul. Canceled trough web site a week before the scheduled date and got full refund (ok, there was $2 fee) withing 5 days. Our tickets were economy, bought on some cheap special deal.we have no complainants. All we can say is thank you! | 5 |
SAS | We decided on SAS Scandinavian Airlines because they had the best airfare for our open-jaw itinerary and offered two-seat rows on the side of the cabin without having to share with a stranger in a modern and quiet aircraft. Check-in was quick and efficient at all airports in the itinerary. The cabin crew was helpful and friendly. Food was average but the entertainment offered new films which permitted me to catch up on new releases. All flights were on time and the Copenhagen airport was a revelation in cleanliness, calm and efficiency. | 9 |
Iberia | We decided to cancel our flight to Mexico because of COVID-19 and they said they would give us vouchers. We never got the vouchers so I had to call to see what was going on. They sent the vouchers to my email and I thought it was the end of it. When we tried to use the vouchers to pay for another flight the vouchers didn't work. I called again and they said they were going to look into the problem in 3-10 days. I'm pretty sure it will take more than that which means I will most likely have to pay cash to buy my flight. Really bad experience with their customer service in during these difficult times. | 5 |
Lufthansa | We decided to return 2 days earlier if possible, I went online and changed the return from 7/19 to 7/17 , at the end of the form it showed about 2 USD refund, so basically no change on the price of the ticket that i already purchased and paid for, after I clicked submit , I immediately received notification from my credit card company of USD 14412.0 charge, so basically Lufthansa charged me again for another round trip ticket, I called immediately to cancel but they said they could not , even though ALL airline's including Lufthansa allows cancellation and modifications within 24 hours. unfortunately Lufthansa deceived me and literally stole my money, unprofessional in business but i can say professional thieves...… | 1 |
Grupo IAG | We decided to travel BA business class earlier this year as we found a good deal. To begin with, the check in was very efficient and friendly. The lounge at terminal 5 was a big let down. They kept the same pasta and funny tasting curry for breakfast and lunch. The overall food standard was worse than any other lounge I have been to. However the bar was kept open for self service and we didn't have to wait.Let's talk about the in flight meals and service. The welcome was good with a nice cocktail. The meal that followed was again a let down. I was told I will not get the main course of my choice just before the service. The quality again was below average and I think most Asian airlines serve better meals on their economy class.All in all, I would probably not be travelling by BA again.The cabin and the flat bed is average although some other airlines have better. | 3 |
Wizz Air | We decided to travel with WizzAir for a procedure I had to do in Istanbul, Turkey. We arrived at the airport about 2 hours before our flight. We wanted to do online check in for our outbound flight but the website said ONLINE CHECK IN NOT AVAILABLE. This was from 2 days before the flight up until one hour before the flight, it didn't change. When we got to the help desk,(first of all, the person at the help desk was quite rude) they said that because there has been a change in the time of our flights, we had to accept it before online check in would be available, and therefore since we have not done it, we need to pay an additional £83 even though on the website it said that if online check in was not available, it would be free at the airport. After reluctantly paying the fee, the lady at the desk said we still have lots of time, and not to worry. There were lots of queues and after security, we realised that there was no gate number on our boarding passes so we did not know where to go. We missed our flight. We went back down and explained the situation and were then told to pay another £176 for new flights and waited 12 hours for the next one. When we called WizzAir customer services, advisors were so rude and did not understand my concerns. They were only interested in extracting money from me over the phone. We were calm and they were angry when it should have been the other way around. We are so disappointed and will never be flying with WizzAir again after this. We usually don't leave bad reviews but this experience has been absolutely appalling. They obviously use this "ONLINE CHECK IN NOT AVAILABLE" to exploit unknowing customers and make them pay again at the airport. Horrible. | 1 |
EasyJet | We decided to use Easyjet to fly back to the UK from Krakow and arrived at the airport in good time. We flew to Krakow with Ryanair and had all our documentation to hand and everything went without a hitch. We did notice that some passengers did not have a Locator Form but the Ryanair staff simply gave them blank forms to complete and there was not any problem. Our flight with Easyjet proved to be very different as we were returning home we thought that a Locator Form would not be required and there was no early indication of this from Easyjet ground staff. As we were checking in the Easyjet staff asked for our locator forms and bluntly told us to complete them online. This meant filling in a lengthy form and also finding the 2 day PCR test reference number, which we did with some effort and succeeded in checking in just in time. We were last on the plane and others who failed to produce a locator form missed their flight. Easyjet ground staff were completely indifferent. There was no indication given at any early stage which would have given us time to leisurely complete the paperwork. This was in marked contrast to Ryanair staff who made the flight effortless for everyone. | 1 |
EasyJet | We decided to use Easyjet to fly back to the UK from Krakow and arrived at the airport in good time.We flew to Krakow with Ryanair and had all our documentation to hand and everything went without a hitch. We did notice that some passengers did not have a Locator Form but the Ryanair staff simply gave them blank forms to complete and there was not any problem.Our flight with Easyjet proved to be very different as we were returning home we thought that a Locator Form would not be required and there was no early indication of this from Easyjet ground staff. As we were checking in the Easyjet staff asked for our locator forms and bluntly told us to complete them online. This meant filling in a lengthy form and also finding the 2 day PCR test reference number, which we did with some effort and succeeded in checking in just in time. We were last on the plane and others who failed to produce a locator form missed their flight.Easyjet ground staff were completely indifferent. There was no indication given at any early stage which would have given us time to leisurely complete the paperwork.This was in marked contrast to Ryanair staff who made the flight effortless for everyone. | 1 |
Jet2.com | We deliberately booked Jet2 to fly to Malta rather than Ryanair because we had heard good things about the airline. The online booking and checking in process were smooth and easy and the cabin crew onboard were friendly and efficient. The reason for not giving 5 stars are that Jet2 changed the original booked flight times by some way to more inconvenient times. | 4 |
Jet2.com | We departed on-time the crew were pleasant, and the cabin warm during the flight | 5 |
Vueling | We did a round trip from Lisbon to Barcelona with Vueling Airlines. The planes are very small and the seats are very uncomfortable, there is no room to even get in or out of the rows, especially when the person in front of you has their seat back. The website also provides incorrect information regarding baggage fees, and apparently each country can “make up†their own rules when it comes to baggage. The inconsistency makes for a very uncomfortable and disappointing experience. I wouldn’t fly with them again. | 1 |
Jet2.com | We did have a long delay but due to adverse weather conditions so no aircraft could take off or land at Funchal we were informed very efficiently and kept updated with messages making us feel calm and organised we used our qr code sent for 10euro Meal each thank you 🙠| 5 |
Ryanair | We did not bother to book seats together on Ryanair as Dublin to Newcastle is short. Within the 48 hours booking time we could only select random seat selection. Typically Ryanair separated us even though there were plenty of adjoining seats available.They do not do themselves any favours by trying to s**** a few more Euros out of you. | 1 |
Turkish Airlines | We did not have any problems during our flight, everything was fine. | 5 |
Lufthansa | We did not receive our special luggage, 3 pieces, and when it finally came we only got one. Lufthansa claimed we only reclaimed one piece and refused to reopen the case. now we are stuck on vacation with twins 6 months, no baby carriage and no baby seats. i will never fly Luft hansa ever again. Worth a minus 10 | 1 |
Grupo AirFrance-KLM | We did not receive the seats we paid US 75.80 for, on the long haul portion of the outbound flight. I asked for a refund. Here is how the AF customer service agent responded: “Upon reviewing your reservation and the details provided, it appears that you were indeed assigned seats 17B and 17C, which were in the regular economy category as per your initial booking. There was no upgrade applied to these seats, and you received exactly what was requested.†After repeated rebuttals to the AF agent, there has been silence. | 2 |
Ryanair | We did not wish to pay for allocated seats, my wife and I didn't mind where we sat. On check-in the automated system then placed us 15 rows apart, thought that was much too contrived. Ryanair customer service informed us that we would be charged to change the seats that 'they' had allocated to a couple travelling together on the same booking. What type of company could do that? How can it be legal to force me to pay extra to sit beside my travelling companion.I haven't flown with Ryanair for many years and hell might freeze before I fly with them again. | 1 |
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