Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | We flew back from kefalonia to Gatwick on 12.10.21. The crew and pilots were brilliant! We diverted to Milan due to a customer needing medical attention. The crew and pilots kept us informed at every step. They were very attentive and human! Excellent customer care! Thank you 🙠| 5 |
Eurowings | We flew back home from our holidays and our baggage were arrived 6 days after our arrival. Eurowings refused to offer us a reimbursement for the replacement purchases made on the homebound flight. We still had to purchase essentials - such as toiletry items or basic clothing but they don't care, the only thing they care is to create a mess with the passengers and at the end they say "sorry for the inconvenience". Never choose Eurowings. | 1 |
EasyJet | We flew between Bristol and Faro (Portugal) with Easyjet - EZY2873 and EZY2874. We were delayed about 50 minutes both ways, but the staff were all very good, particularly as we were travelling with children and one of our children was not feeling very well.Flight out made up some of the delayed time and was comfortable, although limited on room, but plenty for this short flight (2.5hours). Trolley came around to buy food or drink - we had a coffee and a hot chocolate, which were both served with plenty of milk. Trolley to purchase other items, such as perfumes, etc. followed.On the way back, there were a lot of single-sex groups, some of which were a little noisy. As soon as everyone boarded, a member of the crew spoke to the noisier group to lay down the expectations, in order to provide a comfortable and safe environment for the crew and passengers. There was a little bit of backchat, but once the captain spoke to them over the tannoy to reiterate the expectations, all was quiet.Same trolleys on the return flight.We had booked our holiday through TUI and weren't overly impressed about flying ith Easyjet, however, they were absolutely brilliant. Honestly, we couldn't fault them! | 5 |
Jet2.com | We flew bk from Turkey on the 27th of December 2024, the flight was great and the service we had was great ,my daughter has type 1 diebtic, she was having a hypo, I told the girl who kept an eye on her all the way bk ,she kept asking if she was OK,also she made sure her boyfriend was sat beside her ,well done jet2,.thank you | 5 |
Lufthansa | We flew business class from Dublin to Buenos Aires via Frankfurt and return. With the exception of a slight delay on the return FRA to DUB flight, everything was of a very high standard. The lie-flat beds were very comfortable, the meals were good and the service was excellent. We would certainly fly with Lufthansa again. | 5 |
Grupo AirFrance-KLM | We flew business class from Johannesburg to Paris with our 5 year old son. The overall service was pretty poor and certainly not in line with what you would reasonably expect for long haul business class travel. Cabin crew were reasonably friendly and attentive but you had to ask for a second cup of coffee, glass of wine etc. They ran out of menu choices and dinner and offered my wife the meal from economy class. Coffee was served at like warm temperature. Bed did recline to fully flat but was very uncomfortable and only a flimsy blanket was provided. Fare was cheaper than BA / Virgin for the route we flew but it very much was a case of getting what you paid for. Not an awful experience but not a memorable one either and we would probably advise against this airline for long haul business class travel. | 2 |
Turkish Airlines | We flew business class round trip. The outbound was from Seattle to Tel Aviv via Istanbul. The outbound was delayed and employees gave us a personal escort because we had to run through the airport. The service on the outbound was good and food was good, not the most comfortable seats to sleep in. The return service was not great and I kept having to ask for water and had to request they pick up our trays and cups, not sure I would pay for it again. Also, our bags were tagged priority but still took forever and we missed our connection in Seattle on the return. | 5 |
Jet2.com | We flew by Jet2 to Santorini recently but ended up needing to spend the night at Crete due to weather condition preventing landing at Santorini. Despite the last-minute change, Jet2 was quick in sorting out a meal and a hotel stay for us to disembark the next day! When arriving back in the early hours to Birmingham, there was a ground staff going round to ensure everyone got their luggage on arrival. Impressive customer service. | 5 |
EasyJet | We flew easyJet from Luton to Catania on the first day of the UK summer holidays. Luton airport is a joke but the airline do there best to compensate for this. When we arrived at the Bag drop desk there were no queues, and we were greeted by a friendly agent, who offered to check in all of our cabin bags for free. When we got to the Gate, however there are so many staff who are just stood there waiting to pounce on people with more than 1 bag, quite disgusting really. The flight was delayed for 15 mins because a family were having an argument with the agents about paying 50 euros for bringing 2 items with them. We were bused out to the waiting aircraft, the cabin crew were friendly, overall decent flight, landed in Catania only 5 mins late, and again taken by bus to the terminal. | 8 |
EasyJet | We flew easyJet twice, going from Gatwick to Athens and back. Both flights were reasonably pleasant, service was alright and food alright as well. When we first got to the airport in Athens and went through check-in, it was fast, efficient and the staff were friendly. Airport procedures were smooth and hassle free. The boarding area was quite busy and few shops and cafès were open. We ended up waiting about an hour when we got to the gate because getting through the airport was more efficient than expected. The plane was clean but not spotless. The toilets stank a bit and there was a bit of mess in places but nothing to make a big deal about. You needed to pay for food, but the prices weren't too over-the-top. The food itself was OK as well. The choice wasn't fantastic: They had a calzone, bacon sandwich and something else with bacon but by the time they got to the back the calzone was sold out and I can't have pork. I was stuck with the breakfast box, which wasn't fantastic but wasn't bad. Service was OK. There were four cabin staff, all female, and they were friendly enough, but they were all young and wouldn't stop gossiping at the back near where we were, and it did eventually get slightly annoying being forced to listen to the four women banging on about makeup. Seats were narrow and uncomfortable, legroom was poor. COVID procedures were followed, cleanliness was not bad. I wouldn't exactly recommend it, but if it's your only option then it's fine. | 6 |
Vueling | We flew for the first time with Vueling from Birmingham to Barcelona. Flight out was fine although with a 2 hour delay. Flight back was cancelled and Vueling did nothing to help just told us to complain, which we did but have only received a refund for the cancelled flight which does not cover the cost of getting back with an alternative carrier. So, an almost breathtaking lack of customer care or consideration. They change the contract, you pay the cost, what a business model that is! | 1 |
Grupo AirFrance-KLM | We flew from Amsterdam to Curaçao and back with 2 adults and 2 children of the age of 11 and 12. Everything went smooth. The KLM app works really great. The food was nice. The cabin crew were very friendly. Only good things about the flying itself. This was my third flight with KLM. Before I flew twice to Bangkok. Same experience. This year I'll fly to Seoul but unfortunately not with KLM. The KLM tickets are ridiculous expensive. €1700 for one person without big luggage. KLM seems to be the only one. All the other companies have the luggage included. Now I'll fly with Qatar Airways for half of the price with suitcase! €850. If the price was good I'll always fly with KLM but otherwise I'll fly with other companies. | 8 |
Ryanair | We flew from Arrecife to Manchester. As with all Ryan Air flights it was delayed. The take off was horrific, it felt like we were about to fall out the sky. The landing was atrocious and feel like Stevie Wonder could have performed a better landing. The stewards were sat at the back talking incredibly loudly, one in particular, Jessica , could be heard by the 4 back rows, discussing kissing boys, her exes, their sleeping positions, their snoring and many other details about her life which we did not wish to know or care for. The plane was extremely dirty, there were 2 tablets that were half crushed into the carpet infront of me.Just don't do it. If you can go EasyJet do, 4 hours on RyanAir is 4 hours you are never getting back.I wish there was a redeeming feature and all I can think of is we did get off the plane in one piece and in the correct airport so that's about it. | 1 |
Pegasus Airlines | We flew from Athens to Izmir hassle free. Modern airplane. Great safety video. Bags arrived. Its a discount airline but was ok for our needs. | 8 |
Wizz Air | We flew from Barcelona to Katowice on 7th July. Flight was delayed 4 hours due to bad weather in the morning and congestion at the airport afterwards which I understand. We were not offered any food voucher or beverages. It wasn't nice but I can afford 50 euros to buy us food (there were 3 of us). What was unacceptable was the customer service. First I had problems with my hand luggage despite me purchasing additional luggage for $160. The allowance in KG was 32kg my luggage weigh 20kg. Apparently they didn't like the size of my had luggage which weighed 3 kg as it only contained iPad travel documents and mask that I purchased in Venice. The size of the luggage is a typical suitcase for domestic flights in Australia (which btw I measured beforehand as I am very particular about things like this) which I have taken on Wizzair and Ryanair flights before without any issues. They asked me to place it into the cage and I did. It fitted except the wheels that stood above the cage. When I demanded the measuring tape to prove that the luggage is exactly the required size the Wizzair staff member raised his voice at me. I saw the arguments about the luggage before and I thought that maybe people were unreasonable but this case convinced me that Wizzair is. I don't intend to fly with them again. | 2 |
Vueling | We flew from Barcelona to Rome and Florence to Gatwick during our 3 week European vacation. Our concerns about Vueling were completely unnecessary. Checkin was a breeze, friendly and helpful staff and flight crew, and no lost luggage. We were given our gate information in a timely manner. The flight left on time and arrived early. We would have no reservations with flying with Vueling in the future. | 10 |
Grupo IAG | We flew from Belfast to Edinburgh and return on Aer Lingus Regional, operated by Stobart Air. On the plus side both flights were both on time. On the negative side the fares were expensive compared to a competitor or the route, although we liked the convenience of flying from Belfast City so were prepared to pay a premium. Also, we had paid for a checked bag as our cabin sized bag was too large for Aer Lingus Regional’s tiny cabin baggage allowance. However, when boarding many other passengers were allowed to bring on all sorts of larger cabin luggage on board with nothing said by the ground staff or cabin crew. The cabin crew, while polite, just went through the motions, there was no in-flight service whatsoever which was disappointing as there was nothing open in the airport prior to boarding. The crew blamed Covid-19 regulations, but other airlines are managing to offer a service. | 3 |
Ryanair | We flew from Billund, Denmark to Porto, Portugal.Affordable flights, on time, good in-flight service, comfortable seats.It would be good if there were at least some seats available that don't require paying extra to sit together. | 5 |
Grupo AirFrance-KLM | We flew from Birmingham to Amsterdam. 08/04/2024 Excellent service on check in. Nicla- staff memer very helpful and allocated for us the perfect seats as we traveled of 6 persons 😠| 5 |
Ryanair | We flew from Birmingham to Tenerife on flight FR1121 ON OCTOBER 4TH. As a priority customer we boarded first , whilst others were boarding it was quite obvious a particular group had been drinking quite a lot in the lounge. There was a delay of 30 minutes before take off and as this group were not sitting together they were already shouting to communicate. We took off and iIwas not surprised that as soon as the seat belt light was turned off ALL of that group RAN to get to the loos at the front and the rear indicating they had been drinking in the loungeThe reason for my review is that the stewardesses then brought out the bar trolley and EACH of the group were served TWO minatures and a mixer so now the language was deteriorating and getting louder BUT then the trolley was on the way back down the aisle and the stewardesses served the group with the same drinks again. I am afraid the language and noise was getting worse. The stewardesses must have been aware of what was going on because they had to raise their voices to be heard BUT STILL SAID NOTHING.To my horror the stewardesses brought out the bar trolley again during the 4 hr flight and served them AGAIN with the same amount of alcoholOur flight was ruined and we were scared that something unpleasant might happen.The stewardesses on this flight did NOTHING to ease the situation FIRSTLY by NOT calming the situation in the first place and SECONDLY continuing to serve the group MORE alcohol. I cancelled my flight back with RYANAIR and on my return wrote to the company and got the usual SORRY YOU DIDNT ENJOY YOUR FLIGHT AND WE HOPE TO WELCOME YOU BACK ON BOARD SOON.NEVER NEVER AGAIN. | 1 |
Jet2.com | We flew from Bournemouth and were greeted immediately by several staff who were so friendly. The staff on board were really efficient and very helpful. | 5 |
Grupo IAG | We flew from Bournemouth to Dublin. At check in we were told that our bags were too big to go on as hand luggage in spite of the fact that they are the same bags we have always used. We were charged £24 each. This was happening to everyone. Two passengers travelling separately both objected as they had travelled from Dublin to Bournemouth only a couple of days earlier with the same bags as hand luggage. It seems if we had made a scene we would not have been charged $8. Also another passenger on the same flight had a case that would fit under his seat and the steward had to remove it and put it at the back of the plane he was not charged for his bag either. On returning from Dublin to Bournemouth we checked in our bags thinking we had no option other than to pay (there are signs around saying pay up or leave your bags behind) and the check in girl said 'you do not need to check these in they are hand luggage. | 1 |
EasyJet | We flew from Bristol and whilst at the boarding gate I was asked to put my carry on case in the measuring unit. It wouldn't drop down into the gauge due to the wheels stopping it. I asked the gate manager for a tape measure as I measured my case and couldn't believe it wouldn't fit. She didn't have one and apparently they don't carry one on them so I couldn't prove the measurements. She promptly charged me £48 for my case to go in the hold. She was rude and aggressive. When we boarded the plane it wasn't full. We had a row of seats to ourselves and plenty of room. The gate manager would have known how empty the plane was and could have used her common sense and not charged us. I complained to Easy Jet and they agreed that I shouldn't have been charged in this instance. After emailing back and forth they still wouldn't refund the cost to my debit card but they have offered me vouchers. The problem with this is I might not fly with them again so the vouchers would be of no use to me. When I measured my case again I found that it was only 1cm over because of the wheels. Beware everyone because this is how they make extra money by charging 800% more than if you pay extra when booking. The customer obviously doesn't come first with this company, or I would have had my refund as requested. | 1 |
Jet2.com | We flew from Bristol to Madeira (Funchal) in early December and back just after Christmas. I like the fact that Jet2 still issue boarding passes. I am visually handicapped and I have found the computerised system used by eg. Easyjet difficult and frustrating.The flights in both directions were punctual and arrived early due to tail wind. The seats were comfortable for the 3 1/2 hour flght and the cabin staff were friendly and helpful.Both I and my partner have minor disabilities and had requested assistance. This worked quite well but better organised at Madeira. Passport control, etc. at Bristol airport is so far from the gates and they only had two wheelchairs for nine people. While Bristol airport are busy expanding they should pay more attention to their current services. Bristol compares poorly with Madeira on that score. I realise that this is outside Jet2's control but it is all part of the travel experienceWe still had an excellent holiday and we plan to repeat the trip in February as a measure of our satisfaction.I hope my comments are helpful | 5 |
Grupo AirFrance-KLM | We flew from Bucharest to Ibiza with a layover in Amsterdam. First of all, we departure with a delay because the flight was overbooked and then upon landing, the cabin crew informs us we have missed our connection flight to Ibiza because of the delay. I even see that in the KLM mobile app and I get a text message on my phone confirming we've missed out flight. Getting out of the plane, we decide to still go at the gate and see that we really missed out flight, since anyway it was the last flight to Ibiza that day. And guess what?! We did not miss the flight!!!!! The gate was still open and we were able to board our flight to Ibiza.Upon landing, I get again an email and a text message letting me know that our baggage was not transferred and it will arrive in Ibiza after 24 hours and we each can spend up to 100 euros to buy the necessities and the extra costs will be refunded by KLM.I've submitted this claim on the 8th of September and since then called 10 times different numbers, followed up on my request via the KLM website and never heard back. Everyone I'm talking to on the phone does not know how to help me and nobody replies via email.I've contacted KLM via phone, email, WhatsApp number, Facebook. I even called the number in France for AirFrance's main customer service and nobody can help.This is very frustrating and it's really the WORST CUSTOMER SERVICE EXPERIENCE in my life! | 1 |
Lufthansa | We flew from Cape Town to the UK via Frankfurt, the out bound trip was okay. The food was terrible, almost inedible. The return trip was a disaster. The flight out of the UK was delayed causing us the miss the connecting flight home. The flight eventually landed at 22:30. Frankfurt airport shuts down at 22:00, including the in transit hotel. We were forced stay in the transit terminal without food or water until 6:30 the next morning when the Lufthansa service desk eventually opened. We were put on to a Qatar flight departing at 17:00. 19 hours in the transit area. We will never fly with Lufthansa again and never pass through Frankfurt airport again. | 3 |
Jet2.com | We flew from Chambery to Edinburgh on Saturday 11th January and we were disgusted at seeing the incoming flight land on time, but it took another 1H 40 MIN before we were boarded to get home. The airport is renowned for its inadequacy and the facilities are incapable of handing the number of flights to the UK. Jet 2 must be fully aware of the discomfort caused and yet continue to contribute to the complete shambles which began the week before with an hour wait in the baggage retrieval hall, and the inadequate departure lounge and security procedure .. we and our friends will not make this mistake again. | 3 |
Grupo IAG | We flew from Cleveland, OH to Chicago, IL then Chicago to Dublin and finally to Glasgow. We had the most amazing flight attendant on our way from Chicago to Dublin (Casey-Jade)! When we got to Dublin we found out our flight to Glasgow was delayed twice for 3+ hours. We had issues at the airport from Aer Lingus on what gate to be at, making us go back and further from two gates that were rather far apart. When we were boarding the plane on the tarmac I saw our luggage out on the tarmac to be loaded onto the plane. After boarding the flight, my mom could see from her window that our luggage wasn’t being loaded onto the plane and then the baggage carrier loaded our bags back onto his car to drive away. My mom brought this to the flight attendants attention. Others on the plane then notices the same thing happening to their bags. We asked the flight attendant to do something about this but neither did and the male flight attendant was rude when speaking to us. After continued questioning, the male flight attendant did open the door and asked the man on the ground if all bags for were loaded on the plane, he said yes. Obviously, the baggage carrier on the ground wouldn’t think he missed bags to load. This was all either flight attendant did to help prevent our bags from not making it to our final destination. While the male flight attendant was visibly mad and spoke to us in a very aggressive manner the whole time. We then arrived in Glasgow, without our luggage. We were 2 of 8 passengers who’s luggage weren't loaded onto that flight. We filed the claim at the desk. I explained to the representation that my mom and I were on a guided tour trip and we would be moving from one hotel to the next each day – we would not be at the same hotel for the first 3 or 4 days of our trip. I called to speak to a representative later that day to see if our bags made it on one of the multiple other flights out of Dublin to Glasgow that day. The person I spoke with could not answer this. I asked for a supervisor and was told they needed to call me back. Conversations like this went over for an additional 2 days. I had explained to every single person I spoke with the severity of our situation and urgency in which we needed to get our luggage. I got the run around from every customer service representative and supervisor from the lost baggage team. I could never get a clear answer on what was happening, where my bags were or when they would arrive. No one seemed to care, at all. It was an awful experience and feeling. I finally saw by checking the online form that our bags were picked up. They were picked up by Aviation Operations. They weren't delivered that day. I called Aer Lingus’s customer service again and couldn't get an answer as to why they were not delivered or when they would be. So I reached out to Aviation Operations myself. They initially informed me that they would be delivered the next day which would then put us at a different location, again. After more communication, they told me that having my request upgraded to ‘express’ could get them there the same day. I was appalled to hear that after everything I had communicated to the customer service front line and supervisors that NO ONE had marked this as express already. We did finally get our bags due to my persistent effort but now Aer Lingus is being difficult about reimbursement for all of these issues. | 2 |
Lufthansa | We flew from Costa Rica to Frankfurt- The food was so bad that we all had a stomach ace after - So fattening and so so bad- If I can choose a different airline- next time I will- Also they emailed be bore saying NO luggage was allowed rd and I had to pay 120 euros to get luggage checked in. So I payed 120 euros to discover NO ONE else did that and it was free - So I lost 120 euros and got horrible food - Also last the waiters ( stewards) are so German mad.) We came from Costa Rica where people are so nice to get in a plane with angry stewards not happy with their jobs:) | 1 |
Grupo IAG | We flew from Dubrovnik to Heathrow on the 24th April 2022. Check in was very fast and we cleared security in about 15 minute, we made our way up to the lounge which just has the basic essentials but was clean and spacious. When boarding time came we had priority boarding and was the first few to board, welcomed by the cabin crew and given wipes, once seated we left more or less on tme had the safety brief taxiing for take off. Once airborne it was soon time for the drinks and meal services, choice of 3 main meal options which was very good, served by very friendly crew, the captain kept us informed about the progress of the journey arrived at Heathrow slightly early. Overall a very pleasant trip. We will be flying again with British Airways | 10 |
Vueling | We flew from Dubrovonik to Palermo, Sicily and when we arrived our two bags did not arrive on the plane. After speaking to the baggage claims area we were given a case and reference number, we were told that if our bags did not arrive within 24 hours then we could spend 100Euro per person per day that our luggage was missing to buy essential clothes and toiletries (this was given to us in writing). We were told this would be claimed through Vueling Airlines and to keep all receipts. We never took advantage of this full amount and only purchased essential items and clothing for the remainder of our trip. After 24 hours and many phone calls our bags still had not arrived. As we had no toiletries or clothes we purchased only essential items that day. As each day passed and we did not receive our bags and in fact were never contacted (we had to ring numerous times each day) we purchased a small amount of items each day, always hoping our luggage would turn up. After 6 days of no luggage we were departing Europe to return home. One bag finally arrived on the final day (after 6 days) however the other bag never arrived. During the time we had no luggage we kept receipts for the essential clothing and amenities we required (this was under the 100 Euro per person per day that we were told we could claim). The missing bag was finally delivered to Australia 10 days after being lost and was NOT sent to our home instead we had to go to the airport to pick it up as we were told Vueling would not do so. Throughout this entire saga Vueling would not reply to any emails, phone calls etc. I then sent through all of the documentation required, boarding passes, receipts, case claim details etc. and sent them to Vueling. Without any explanation we received a refund of $500AUD for both bags that had gone missing (1 for 6 days and 1 for 10 days). The customer service with Vueling is disgusting. I have asked for explanations about the amount of refund and after being ignored for months received an email with their terms and conditions (which we were completely within). I sent an email showing that we in fact fell completely within their guidelines and after another month received a response saying “we regret to inform you that once again we cannot give you a favorable answer due to the reasons we stated in our last communication.†I have spoken to many people about this disgraceful service and have been told by so many that they are known for always losing baggage and their appalling customer service. I would never use them again and would encourage others to avoid them if they did not want their holiday ruined by their shocking behaviour towards their clients. It is not a value for money airline as by the time you have to buy new clothes etc for the luggage they lose it becomes more expensive than most other internal European airlines | 1 |
SAS | We flew from Dulles to Copenhagen in May we were moved back 12 rows and told we can do that if we want to. I had made reservations five months before the flight and paid extra to chose decent seats. Big show of giving business class wet towels and glass stemware and chocolate mints while the rest of us received dry disgusting sandwiches in boxes. You even have to buy peanuts! Surly waitresses (I can't call then stewardesses) hard old seats half the touch screens on their miserable "entertainment" constantly malfunctioned. I will not fly SAS ever again. | 4 |
SAS | We flew from Dusseldorf to Copenhagen to JFK and a week later we flew the same route back. On both flights we missed our connecting flight, resulting in 6 and 7 hour delay! Simply a horrible experience. | 1 |
Ryanair | We flew from East Midlands to Bergamo and it was ok.Unlike Jet2 that people go on about,who charge you so many extras such as pick your seats...for £12 upwards,a total con. | 3 |
Ryanair | We flew from Edinburgh to Krakow. As we scanned boarding passes the gate was closed and it turned the flight is cancelled. No information prior this (actually not information at all). We run to Ryanair stands as we dropped off our luggage already. There we are bouncing from one staff to another, no one has a single idea what's going on. They give us number which doesn't even work. We waited an hour to get our luggage back. As we booked connection flight for that night (not with Ryanair) I proceeded for a refund. They website is sooo unprofessional and doesn't even give you accurate option. As I wanted refund for both passengers and one flight (we wanted to keep return one) there was no such an option - just 2 boxes. Refund for one passenger and all flights or refund for one flight and one passenger. As option 2 passengers one flight wasn't available I chose what I thought could be okay. The next day I got email from Ryanair that I'm getting a refund for Ryanair app. The amount was for the whole flight and because this wasn't something I requested I went for Ryanair app to find out that our return flight is not there anymore. I phoned their helpline to be spoken by EXTREMELY rude staff who advised me that this is my mistake and there is nothing they can do. He's been keeping saying this all over again not letting me to speak. I said that I understand conversation with my night not be so pleasant as I was irritated but I'd like him to see my point of view as well which he said to "I'm not irritated at all. Do you need anything else?". I said I want him to give me options which he replied to there is no options… I then said I don't want them any refund from them at all but I'm not willing to pay horrendous amount for new tickets which he said this is not an option and he hung up on me… We then booked new connection flights via skyscanner (the same way we did previous time no problems) but this time connection flight considered Ryanair again and what? I've received email from them saying this is 3rd party booking so they block it and to unblock it we need to do extra verification at extra cost (cheap but still). Comes to the end this flight was delayed by 1.20 hour. Literally all flights on the screen were perfectly fine but most Ryanair's were delayed. At the end we even waited on the plane because they were missing people and they couldn't balance the weight. This is really ridiculously funny. We also tried to apply for compensation which was refused as it wasn't Ryanairs fault. There was an error with flight control. Here I do understand actually but I think they could at least give us this reason for cancelling the flight whereas this was just ours prediction. We've been using Ryanair regularly for 9 years now because this is the only airline we can fly with and he always had issues here and there but this time it was too much. From now on even for the sake to book connection flights we will try to avoid Ryanair at all cost. | 1 |
Grupo IAG | We flew from Edinburgh to London Heathrow and connected from London Heathrow to Rome. Got on the plane at Edinburgh and two people decided that they didn't want to fly. Delayed whilst they got their cases off. The conveyor belt broke down whilst they were doing this. Waited on an engineer coming eventually arrived fixed that we missed our slot. Eventually arrived into Heathrow and met at the gate given a ticket to say our next flight was at 7pm given a £10 meal voucher with a 7 hour delay ahead of us, wouldn't even buy you a sandwich and a drink. Told to go to customer services. There was an earlier flight at 2pm ish we asked if we couldn't get on? My son looked on line and we could buy 4 tickets on that flight despite being told there was no seats and showing the lady the flights on his phone. Told we should go to the gate at that time and they would see what they could do, we never got on. Our original flight from Edinburgh was 8.05 arrive London Heathrow 9.35 leave Heathrow 11.50 arrive Rome 15.25. So over two hours between flights. This happened on the 21st June, they did eventually after several emails back and forth with my son who claimed for 4 of us. They admitted they were liable for compensation this was 11th January 2025 and asked for my sons bank details. He sent them and reminded them that there was 4 of us. They then emailed back to say they weren't paying compensation we had plenty of time to catch our flight and all they would pay was the extra taxi fare we had to get. It was after midnight when we eventually arrived in Rome. To say BA are one of the best airlines to travel with and this is the shoddy treatment we have received is beyond me. You can't speak to anyone, I think nearly an 8 month wait is unreasonable and BA should be ashamed of themselves. I personally think your just going to get fed up and go away!! Well I can tell you BA we are NOT going away and we will continue to fight for what we are owed. | 1 |
Ryanair | We flew from Edinburgh to Marseille, flights on time, staff pleasant and helpful and though the flights weren't cheap by the time we added on luggage etc, they were fine.I was worried after reading all the scare stories in the papers about drunk passengers, but this one was grand. | 3 |
Vueling | We flew from Edinburgh to Rome on 24th September 2016 returning on 27th September 2016. After reading lots of negative reviews I was concerned about my booking, however I cannot fault Vueling at all. I need not have worried. Yes they are a budget airline and I'm sure just like any other budget airline they have times when things don't go according to plan and flights get delayed and even luggage lost, the big airlines also have these issues at times. Our flight to and from Rome went smoothly with no problems at all. Check in and boarding were straightforward and without any hassles or stresses. All staff that we came in contact with were pleasant and well mannered and made us feel welcome and answered any of our questions we had. I am writing this positive review as I feel people are very quick to write negative reviews but positive experiences go unsaid. Thank you Vueling for a pleasant flight and I will use the airline again. | 8 |
Vueling | We flew from Florence to Barcelona and Barcelona to Paris with no problems at all. The flight was 10 minutes late and they told us why it was late. The plane took off and landed smoothly. We had 2 checked in bags, they both arrived together with us. One of the bag was 23.4 Kg and they didn't fuss about it. I would fly on this airline again in the future. | 9 |
Lufthansa | We flew from Frankfurt to Istanbul with Lufthansa. We wanted to find out how Europe's best airline is. Actually we awaited great services etc. But this was my last flight with Lufthansa. While we were waiting at the gate two policeman came and all the passengers had to go through this second security check to board the plane. Then the cabin crew was awful. After the boarding one of the flight attendants shouted at me because I was taking pictures of the planes outside. They had no motivation and were very chaotic. Additionally we had a 2h delay. It was a hot summer day and they wouldn't give us some water. | 1 |
Norwegian | We flew from Gatwick to Florida Fort Lauderdale this was an excellent flight no problems at all. We also returned trouble free. We did manage to get the Dreamliner which I think made all the difference. I have read the reviews and yep some are really terrible however our experience was not we had a great flight good food and very comfortable seating. However Fort Lauderdale Airport is a pit awful. Come on USA your supposed to be leading the World not Third World. | 10 |
Norwegian | We flew from Gatwick to JFK on a 787. This aircraft is noticeably more comfortable than 747/767/Airbus equivalent and we were happy with the seating and food offer. The staff are quite patchy - not very attentive and some of them have quite an 'attitude' problem. This is an aspect Norwegian should work on. | 7 |
Norwegian | We flew from Gatwick to Tenerife 27 Apr 2014 returning 6 May 2014. First time with this airline. Excellent. Only drawback: online boarding pass not available to print off and having only hand luggage we had to queue at the check in desks. Hopefully this will change in the near future. | 10 |
EasyJet | We flew from Gatwick, to Charles De Gaulle airport back in September with EasyJet. It was a pleasant experience, the seats are a little small for me as a 6ft plus man.Check in was easy, and done from the app. Flight departed on time, without issues. | 5 |
Grupo IAG | We flew from Heathrow to Tokyo on 03/10/2024 with BA in Premium Economy. Having travelled with BA for many years I was surprised how bad this flight was. The crew weren't that friendly, the service was poor and the food could only be described as average at best. I thought this was maybe a one of but on travelling home from Singapore to Heathrow on 23/10/2024 the crew managed to be even worse! They were downright rude and the service was appalling and the food was disgusting. If BA are trying to compete with budget airlines then they are succeeding. I will think long and hard before travelling again with BA and check if there is another airline that I can use. | 1 |
Norwegian | We flew from Helsinki to London and back. Everything worked fine, we could take 2 bags each and staff was friendly. We can recommend! | 4 |
EasyJet | We flew from Inverness to Luton on Wednesday 13/5/15. As usual it was a straightforward flight with no problems. The cabin crew were efficient and polite and because of the short duration of the flight were quite busy. There was a number of disabled passengers including me who required assistance to disembark. Unfortunately the vehicle used for this was busy elsewhere and we had to wait about 10-15 minutes to get off. The Easyjet crew were very apologetic and the Captain herself came back and stayed to chat with us while we waited which I thought was a good bit of customer service. Once in the baggage reclaim area there was another slight delay as the conveyor belt would not start. The attitude of some passengers was appalling. The one airport employee present was constantly badgered about what was happening. All he could say was the engineers were trying to fix it and the duty manager was on his way. This evidently was not good enough for some and they registered their displeasure by behaving in a rude and arrogant fashion to both the one employee present and the duty manager when he arrived. The belt started and all luggage was offloaded and collected after about 30minutes not exactly a catastrophe but to some it was as if Easyjet (who were not responsible for any delay) and the Management at Luton Airport had deliberately conspired to cause a problem for their amusement. People should be more tolerant and if time is truly important perhaps allow time for possible or even probable delays. | 10 |
Grupo IAG | We flew from Ireland with our 9 month old baby and I was 29 weeks pregnant the staff were great we had flown to Ireland with a different carrier but because of the lack of facilities for our little one we decided to let our return trip expire and book new flights with Aer Lingus there is nothing bad I can say about this airline they make you feel comfortable and were so good with our little one we were even given a bassinet for him to sleep in. I highly recommend to anyone with small children. | 10 |
Pegasus Airlines | We flew from Istanbul to Tel Aviv and return flight 2 weeks later. Both flights were fine on time and modern aircraft. Legroom is extremely small even for myself 1.67m. When buying your ticket you notice you have to pay an additional fee for a seat. The fare stated on their site is without a seat! | 8 |
Eurowings | We flew from Koeln Bonn airport to Zurich and had to check one bag. As we already had our boarding passes (online check in was easy) we assumed it would be a quick drop off as it usually is not a big deal. Well, as we entered the airport we encountered an enormous crowd lined up. The line up was so long, that the people were lining up all the way to the exit doors. And to our surprise and shock we found out that this is the bag drop off line! Out of 6 desks, only 2 were operating. The line was barely moving. Then after an hour, hoping they would open more counters, they closed one! And another half an hour later the last counter lady took her bag and left. The crowd was close to a collective panic, as most people were late for their flights at this time. Some people, for whom the time pressure got to high, started storming other Eurowings counters (check-in or express) to drop their bags. The time for our flight was way past boarding time (we waited for 1.5 hours in the line up to drop a bag). I had no choice but pushing onto the express counter out of line to get into our flight, which was finally successful. Looking back, I can't believe Eurowings counter management policy. We already had to claim checked luggage with the ticket booking, I am sure everybody had. So they knew exactly how many bags had to be dropped off. The few staff members were highly stressed, constantly yelled at and probably close to a burn out. I will be avoiding Eurowings in the future. | 1 |
Turkish Airlines | We flew from LHR to Istanbul, got a connecting flight to NAV, and then did the same journey home. On three of the four flights by the time the food got to us they had run out of vegetarian meal options.I was handed a tray, and when I asked if there was a vegetarian option instead, the hostess just replied with "no", and carried on serving. I told her I didn't eat meat, and she just shrugged. If they are so regularly running out of the meat alternative, they should be making adjustments to their ordering or asking people to book meat free options when booking tickets.Not a bad plane / in flight entertainment / ticket process. Just bad organising and poor customer service. | 1 |
Jet2.com | We flew from Leeds Bradford and my husband needed to use the assistance service and I couldn't fault them they are really helpful and caring, we've used their service before and would give them 10 out of 10. | 5 |
Jet2.com | We flew from Leeds Bradford to Faro on the 29th September.There was a burst water main at the Airport with no flushing toilets or refreshment facilities available.The bag drop area was queued out of the main airport doors.From there we went strait into a massive queue for passport control.We had no choice but to stand with hundreds of other passengers for approximately 2 hours until our flight was called with very little information as to what was happening . we were told by Jet2 staff that our flight was expected to leave on time.Our flight was called by a Jet2 member of staff walking up and down the crowds of passengers calling for anyone flying to Faro to go to the front of the queue and go through security.When we got into the departure lounge the place was virtually empty . I am sure more passengers could have been allowed through into comparative comfort of the departure lounge. Although the situation would have been mainly controlled by the airport management I feel Jet2 should have been more pro-active in the way this situation was handled. | 1 |
Jet2.com | We flew from Liverpool. Check in was flawless and so smooth and all in all took about 20 mins to get to the lounge area. The boarding of the flight was smooth with no queues and the flight was delayed for 30 minutes once we were on board but made up for it with tail wind. Flight back 2 weeks later ran basically the same. So impressed. Have booked for next year with Jet 2. Thank you | 5 |
EasyJet | We flew from London Gatwick airport to Antalya Turkey in September 2014. What a mess! When we arrived at the bag drop there were two long queues moving rather slowly. EasyJet staff was running madly around the queues calling out for the passengers of the flights that are about to depart. These passengers (us among them) were then moved from inside the general queues to the fast track queue. The bag drop person informed us that the flight was delayed by 1 hour (this information never appeared on the airport display). We figured we had enough time to have a quick lunch. While waiting for our food I went to the information booth to double-check where the lady told me that our flight is not really being delayed all that much maybe by 1/2 hour or less - still no update on any of the airport displays. We quickly bagged our lunch and rushed to the gate. There was still no plane at the gate. Eventually it arrived late (the airport display still had the original departure time no update) and the boarding began. What a mess! After the initial boarding call for privileged EasyJet loyalty program members general boarding call was announced without any regard to the row numbers (i.e. everyone entered in random order) - but the airplane door was closed for some reason so after standing for a while in the line many people went back to the waiting area. Finally the door was open and everyone went inside the plane. Because the boarding order was not related in any way to the location of the people inside the aircraft (normally the rear rows board first to avoid congestion) chaos inside the aircraft followed and the boarding itself took a long time. The flight itself was uneventful no problems upon arrival luggage was offloaded quickly. If this airline can introduce some order into its operational activities I will be happy to use its services again. Also our flight may have been an exception - I do realize that one should not generalize based on a single flight experience. | 4 |
Grupo IAG | We flew from London to Gibraltar and back. The flights were very busy but the head steward Damir was exceptional and really went out of his way to look after everyone. I have flown on many budget flights before and it made a huge difference. | 5 |
Vueling | We flew from Malaga to Paris with our little dog in the cabin & found these guys unbelievably good. They gave us extra legroom at the front & the flight was textbook. The plane & staff were amazingly professional & immaculate. We found this airline via doggyrooms.com who help people with dogs to fly abroad & they only really recommend vueling in Europe. We understand why! | 5 |
Jet2.com | We flew from Manchester to Kalamata(Greece) and back two weeks later.Flight was smooth going and return. However we both thought and felt the seats were far too uncomfortable for a 4 hour flight. They were very firm with little leg room from for me, I'm only 5'9".Cabin crew were excellent. | 3 |
Grupo AirFrance-KLM | We flew from Manchester to Rio via Paris in economy and had a great experience. Spacious, great entertainment screens, friendly staff, food ok, generous with drinks and snacks plus the bonus of free champagne. A long day but felt fine at the end of it.Will definitely use again. | 5 |
Grupo AirFrance-KLM | We flew from Manchester to Rio via Paris in economy and had a great experience. Spacious, great entertainment screens, friendly staff, food ok, generous with drinks and snacks plus the bonus of freechampagne. A long day but felt fine at the end of it.Will definitely use again.See more | 5 |
Lufthansa | We flew from Manchester to Rome via Frankfurt on 1st August 2022. We had 2 days in Rome before boarding a cruise around the Med. Our luggage didn't arrive in Rome or at any of the ports on our cruise, we left the itinerary with Airport's lost luggage hoping when luggage was found it would be sent on. It didn't arrive. We arrived home 14 days later still no luggage. I phoned the airport Lufthansa department & was informed my luggage was sent to Montreal 3rd September 2022. Why? To say I'm furious is an understatement. I have used Lufthansa in the past with no issues but never again. We are still waiting for update on luggage. | 1 |
EasyJet | We flew from Milan to Prague with Easyjet last month. What a horrible experience. Never again!!!!! Self service is a nightmare and when you get to the gate to board they charge $49Euro for hand luggage. The lady at the gate was RUDE. DO NOT FLY with EASYJET!!!!!! | 1 |
Norwegian | We flew from New York (JFK) to London (LGW), having read the reviews were expecting the worst. We were totally wrong.The flight was on time, the seats were comfortable, nice new aeroplane, plenty of space.Cabin attendants were neat and friendly.The three of us were sat together, even though we hadn't paid extra for seats.We didn't buy anything and slept for most of the flight.It's a low cost carrier and you pay extra for extra's - No problem. | 5 |
Grupo IAG | We flew from New York to Dublin and then from Shannon to New York. We made an online bid to upgrade our original economy class tickets to business, and successfully purchased them for a very reasonable price. A newish A330 on the outbound leg, with very comfortable lay-flat seats and impeccable service with perfect menu selections of both food and drinks. Very smooth flight too. The only complaint is that they limit your complimentary WiFi to only 400MB of traffic, and it was excruciatingly slow at times. The flight from Shannon to JFK was a complete opposite, and it really felt like we were flying a third-world airline. For some reason, Aer Lingus chooses to fly 20 year old 757-200's on this route that clearly show their age both inside and out. We were delayed departing out of SNN for about 50 minutes although this is not a very busy airport, and there was departure hold. About 1.5 hour into the flight we hit a patch of very rough air, and spent some very uncomfortable moments wondering if this old bird would make it through. The rest of the flight was smooth. Out of three lavatories in Economy, only two were operational, and boy, did they reek of urine! The seats were old-style Recaro and not too uncomfortable with decent leg room. My family's three seat backs had trouble staying up, and there was no WiFi available. On the positive note: the food in Economy was very good with decent-sized portions. Alcoholic beverages were available for purchase. | 6 |
Pegasus Airlines | We flew from Newcastle to Dalaman on 25 May and returned on 1 June. I was a bit anxious after reading the reviews. The first surprise was the newish plane the seats were very comfortable which felt like soft leather (not material) with plenty legroom. The crew were very pleasant and friendly and seemed to go out of their way to be helpful to a couple of passengers who wanted to swop seats. The return flight was the same and both flights were spot on time. I would definitely fly with Pegasus again. | 10 |
Turkish Airlines | We flew from Perth to Turkey in August 2022-When we got to Turkey one of our suitcases was damaged- we reported this at the airport- the suitcase was prob 2 yrs old but it was in perfect condition before the flight and it was an expensive suitcase.At the airport in Turkey- they offered us a new suitcase- which was a cheap brand but we took it because the other one was damaged extensively.After spending time in Turkey we flew to Paris- Charles de Gauille airport & the same suitcase that they had given us at Turkey Airport was damaged- we took photo's& filled out a claim at the airport & we submitted a claim.Disappointed and angry to find that this claim was disputed- initially it was a lame excuse like… where was the receipt of the suitcase & rubbish excuses that we had to show proof of purchase of the suitcase…& said it was Turkish law… we don't live in that country- thankfully then after much to& fro- ing they offered us 70$.I find this disgraceful ' shoddy conduct on the part of Turkish airlines.Their staff who handle baggage at their airports are obviously very rough& have no respect for others property.I would like to know from them where on earth they would find a suitcase for 70$.Here in Australia the minimum cost of a suitcase is 350- 600 AUS.Outraged at their handling of this issue& poor customer relations- I will never fly Turkish airlines again | 1 |
Grupo IAG | We flew from Philadelphia to Dublin and on to Heathrow, return. The planes that carried us across the Atlantic (ASL Airlines) were vintage 1970s. My seat arm rest fell off. On the return flight, the seat backs were not attached to the metal frames and the seat cushion had not 'cushion' or springs or whatever makes them comfortable for 7 hours. The toilets smelled like urinals in some very dank Dublin pub - disgusting! The food was not edible. This was the worst airline experience we ever had - and that includes flying in countries that are not considered "first world." In addition, it is impossible to talk with someone at Are Lingus-1 hour and 45 minutes on hold with Irish music was enough to count as torture. Never actually talked to anyone. I even called the Dublin telephone number and got the same hold and music. And they charged for water on the flight from Dublin to Heathrow - Really? | 1 |
Lufthansa | We flew from Prague to Manchester and decided to book Lufthansa flights because they are supposed to amongst the "better ones". How silly of us... The only thing their teams seem to care about are face masks (yup in 2022 🤦â€â™€ï¸). Because it makes so much sense after people have socialised with each other in the airport and literally everywhere else without a mask.. Plus your flights are guaranteed to be late. As Lufthansa prefers to start their boarding 10 mins before scheduled flight time. Perhaps hoping for the best. Once boarded, passengers receive safety instructions form the business class area - meaning that other passengers don't see a thing and, therefore, won't know what to do in case of emergency. Rubbish is not collected during flights. Again - perhaps not as important. Or maybe one needs to pay extra? 🤔The absolute highlight of the flight was the fact that we were not allowed to use toilets whilst stewardesses were trying to sell passengers overpriced food and drinks. I wil certainly avoid them in the future. Worst than any low cost airlines. | 1 |
Turkish Airlines | We flew from San Francisco to Bahrain via Istanbul. We landed in Istanbul at 5pm to get our connecting flight to Bahrain at 8pm. The flight was delayed almost two hours, which we understand happens. We went to the boarding gate one hour before departure. The moment they started boarding, my husband went to buy water. I stayed next to the gentleman boarding the plane. They said last call and he asked me if we were in this flight, I told him yes, my husband is just paying for the water. One minute after I turned around to board and he told me that we missed the flight. He didn’t even tell me to board now when he asked me if we were on this flight. I stayed paralyzed at the boarding gate watching how they removed our luggage 20 minutes after. I have never experienced such a horrible moment in my life. | 1 |
Lufthansa | We flew from Saudi to Heathrow in July and had confirmation of changed return flights from the booking agency and Lufthansa.I even confirmed and received e-tickets early the morning we were due to fly back from Heathrow on July 21st. However, at check-in there were no seats for us, apparently we had 'missed' our flight.The booking agents didn't complete the change of date, but we weren't informed by the agency or Lufthansa, to the contrary, both confirmed the new date.Had to pay Lufthansa another 1,905 pounds to get home the next day.Their error in confirming our flight cost me 2,500 pounds for new flights and the hotel overnight at Heathrow.Terrible confusion and stress for us and our two young girls.I DON'T UNDERSTAND WHY WE WERE NOT INFORMED THERE WAS A PROBLEM WEEKS BEFORE WE FLEW, AND WHY OUR FLIGHTS WERE CONFIRMED, VERBALLY AND VIA E-TICKET THAT MORNING?Then, they don't care - just a Not Our Problem response, agency error. Even the pleasant Lufthansa rep at Heathrow admitted Lufthansa had made an error - they still took another 2000 pounds from me though.Shocking service - tantamount to CORPORATE THEFT.Now I am taking agency to court in UK to retrieve the totoal 3,447 that their combined error cost me. | 1 |
Lufthansa | We flew from South Africa to Madeira via Frankfurt. My husband and I travelled with our 2 year old. We flew with Discover airline, operated by Lufthansa, from Frankfurt to Madeira. We flew 4 hours to Madeira and then the pilot wasn’t able to land. We had to turn around and fly back to Frankfurt. After 8 hours of flying, we arrived back in Frankfurt, just for the ground staff to not know anything about this flight. We had to wait two hours for a hotel. This was already after 22:00 at night. We had a hungry child, waited on the curb like stray dogs for a shuttle and only arrived at the hotel at 00:00. The staff was completely incompetent, showed absolutely no sympathy for us, especially those with children. I’m traumatised to say the least. | 1 |
Norwegian | We flew from Stockholm to Oakland in August. Flight was delayed 6.5 hours. We were not notified of the delay prior to arriving at the airport. Communication concerning the delay was really poor. Once we were in the air the flight was fine. The crew were great. I understand that things happen and that flights are occasionally delayed but according to those around us most of Norwegian's flights are delayed and their communication with passengers regarding the delays is horrible. I hope that they improve their customer service but until they do I will chose another airline. | 1 |
EasyJet | We flew from Tenerife to Gatwick and couldn't have asked for a better journey. The flight was on time, staff from start to finish were friendly and welcoming. We travelled with a very excited 9 year old and his interactions with staff members was great and made him very happy. Plus the bonus low prices, thanks to all involved. | 5 |
Grupo IAG | We flew from Toronto to London on 1st September 2023. Our flight was delayed over 6 hours due to BA staffing issues. I submitted my compensation claim the next day (2nd September) and we are still waiting to receive it. BA did actually respond about a month ago (so only 5 months after the claim was submitted) to say that they had reviewed it and found our flight was not delayed - I then went on live chat and the customer service rep confirmed their system showed the flight departing 6.5 hours late. I responded immediately with screenshots of that conversation and lo and behold another month later I am still waiting to hear. Absolutely shocking lack of customer service from supposedly a more premium brand, terrible. Have to think as well how many people on my flight will never receive the compensation they are owed due to the amount of chasing required (hopefully I will get there!). The watchdog or regulator needs to take control of this. In the rare chance that BA see this and decide to do anything useful, my complaint reference is 00332769 | 1 |
Grupo AirFrance-KLM | We flew from Toronto to Paris. For literally 4 hours during our flight a dog barked. They allow small dogs on the plane that fit into cages. The food was not good. Coming back from Paris the food was simply aweful. I have flown Air Cda and Westjet who have much better food. I had bought my daughter wifi going to Paris but that did not work well. The staff was very pleasant. But despite the staff, l would never fly Air France again. | 2 |
Wizz Air | We flew from Vienna to Gatwick and due to Storm Darragh, circled in the air for an hour before landing. Landing was attempted but aborted due to strong winds and we were diverted to Cologne, Germany. Here we sat on the tarmac for 2 hours with minimal information and were still required to pay for water! We were eventually told we were flying back to Vienna. Some passengers chose to get off at Cologne but were told they would not receive compensation if they did. We then took an hours flight back to Vienna. On arrival we were told that ground staff in the airport would rebook our flights and arrange accommodation if needed, and not to do so ourselves or we wouldn't be eligible for compensation. However, we were well and truly DUMPED. We were sent through a side gate of the airport completely bypassing passport control. After collecting baggage and having no idea what to do, a staff member told us to go to arrivals and someone would be with us shortly. 2 HOURS later with no sign of any staff, police show up. Turns out us UK citizens are technically there illegally due to going through the side gate. Once the police had dealt with this, we waited a further 3-4 hours with no food or drink until the airport opened again and staff arrived. Here we were told they couldn't do anything and to book flights and hotels ourselves. To dump 250 passengers in a closed airport with no information, no drinks, no seats or anything was truly DISGUSTING. We are now all fighting for refunds and compensation and struggling to get anywhere. When things go wrong, WizzAir do not care at all about their passengers! | 1 |
Wizz Air | We flew from Vienna to Gatwick and due to Storm Darragh, circled in the air for an hour before landing. Landing was attempted but aborted due to strong winds and we were diverted to Cologne, Germany. Here we sat on the tarmac for 2 hours with minimal information and were still required to pay for water! We were eventually told we were flying back to Vienna. Some passengers chose to get off at Cologne but were told they would not receive compensation if they did. We then took an hours flight back to Vienna. On arrival we were told that ground staff in the airport would rebook our flights and arrange accommodation if needed, and not to do so ourselves or we wouldn't be eligible for compensation. However, we were well and truly DUMPED. We were sent through a side gate of the airport completely bypassing passport control. After collecting baggage and having no idea what to do, a staff member told us to go to arrivals and someone would be with us shortly. 2 HOURS later with no sign of any staff, police show up. Turns out us UK citizens are technically there illegally due to going through the side gate. Once the police had dealt with this, we waited a further 3-4 hours with no food or drink until the airport opened again and staff arrived. Here we were told they couldn't do anything and to book flights and hotels ourselves.To dump 250 passengers in a closed airport with no information, no drinks, no seats or anything was truly DISGUSTING. We are now all fighting for refunds and compensation and struggling to get anywhere. When things go wrong, WizzAir do not care at all about their passengers! | 1 |
Wizz Air | We flew from Vienna to Malaga arrival was about 10 PM, after arrival we have been waiting for the luggage and as we traveled with kids stroller as well. When the stroller arrived it was completely damaged, because the one front wheel was broken from the frame (no repair possible, later confirmed by manufacture also). I wanted to find at the airport responsible person from Wizz Air - baggage claim, however they were closed, I asked another airlines offices as Ryanair (next to Wizz Air) they are closed maybe will open, maybe not but you can wait .. it was already 10:40PM, so I wanted to reach Wizz Air support via phone - I was not successful. We decided to go to our accommodation by taking the taxi, it was approx. 100km from the airport, during the route I have submitted online claim (16th April 2024) form. Today 6th May 2024, I have received feedback that I don't have a PIR report, so they are going to close the case. Okay I understand, but how I could get the PIR report, when their office was closed? The cost of new frame - confirmed by damage report is 350 EUR - no compensation from Wizz Air. Next time it is worth to fly via more expensive airlines which they have open baggage claim office, when their plane is coming to the airport and something similar can happened. | 1 |
Grupo AirFrance-KLM | We flew from Zurich to Tokyo via Amsterdam and back from Osaka to Zurich. All flights were on time, service on board excellent.We will use KLM for our next trip as well. Thank you KLM.Only one litte detail should be mentionned. One of our companion booked only Economy class and we others (4 persons with BC tickets) were not allowed to bring him to the BC lounge, unless to pay € 45.-This practise should be re-thought 😕 | 5 |
Jet2.com | We flew home at 3.15 pm once on board the captain told us that there was likely to be turbulence as we flew over the Bay of Biscay & if we had difficulty landing, we would take off again & try again but not to worry as sometimes this happened & we had plenty of fuel on board. The cabin staff were fine, meals good & we had hardly any turbulence & ended up with a good landing! | 5 |
EasyJet | We flew home from Hurghada Egypt on Saturday night with easyJet flight number 2616 the cabin crew were really welcoming and courteous. During the flight my wife was stood at the rear of the plane and fainted hitting her head. The cabin crew took immediate action getting her comfortable and came and got me.The way they looked after both of us was amazing, they arranged for special assistance as soon as we landed and were so helpfulI believe the head of the Crew was Linda and helped by Jay ex RAF. I can't thank them enough, we will be back. | 5 |
Jet2.com | We flew home on Tuesday 11th Feb, and just want to say a big thank you to the flight attended, Ellie, she was delightful. Interactions with all our group, 12 in total, was wonderful. She was so good with the children. I just want to say what a great job you fo, thank you. | 5 |
Grupo IAG | We flew in November 2023, but it took this long to seek a satisfactory response from BA, which we ultimately never received. BA refused to re-book my son and me at no cost that day due to lack of Underground service / alternate service. BA forced us to buy new tickets and never admitted that they subjected us to disparate treatment. I will not be flying or recommending BA again. | 1 |
SAS | We flew in SAS Plus. The lounge was great and great service. On board, we had an older mature cabin crew who were great and did a great (and professional) job looking after the passengers, including dealing with a medical emergency. A we were in SAS plus, we were provided with some food and drinks. The seats were very hard and uncomfortable (a wooden seat would have felt the same). I pity anyone flying on these aircraft for longer than 90 mins. We landed early and fast and our luggage was delivered promptly. | 7 |
Lufthansa | We flew in from Frankfurt to Lagos 2 days ago and the rudeness/aggressiveness of the Indian-looking man (I make this distinction because I didn't get to see his name and I want Lufthansa to be clear about whom it is I am referring) at the B25 counter was one that should not be of the standard of any world class airline. I watched him shout one male customer (who he later found out was flying business class) down for calmly asking a simple question about the need for a certain health documentation, He could have calmly explained that since this flight goes to 2 different countries, this requirement wasn't for the customer in question, instead he shouted "get back and mind your business" and other rude things, motioning aggressively with his hands the whole time. I also watched him approach a lady, who was using a walking stick, super aggressively, accusing her of undoing the movable barrier (not offering to help her) when clearly it was malfunctioning. Picture this: a big burly man bounding towards a lady with intense aggression, not an image that you want to ever witness from an airline. As a woman myself, that was quite traumatizing to see and more importantly, none of his colleagues called him to order. It is not because this is a flight bound for Lagos that your staff should take extreme liberties, letting all their prejudices show and making full fare paying customers feel uncomfortable or threatened, do something about this Lufthansa because at the end of the day you are offering a service and you need the customers not the other way around because there are so many other options out there. Given these circumstances, I will not be flying Lufthansa anymore because I do not intend to spend my money where prejudice/maltreatment of any kind is either encouraged or rewarded because if it weren't, your staff wouldn't act that way. | 1 |
Lufthansa | We flew in the middle of January and we were very disappointed that the arm rests on the window side of the premium economy seats wouldn't move, they were standard arm rests and there is no reason they shouldn't move. There is barely enough leg room for anyone over 6 ft. The crazy young lady in the front near the aisle reclined her seat (permanently on purpose) and my travel companion could barely get out to go to the bathroom without abruptly brushing her seat. Lufthansa flight attendants are not very attentive and take very little corrective action - they didn't notice the lady in front of us never brought her seat to the up-righted position during mealtime. The TV's are really nice in this class, and the entertainment selections are excellent. The food was no better than what you'd get in economy. Premium economy is not worth the cost you are better off in business class, which we flew in on our return trip. This is not a 5 star airline at all. Lufthansa is worse than any other airline in Europe. | 1 |
Ryanair | We flew into Dublin from Alicante tonight . The wind was unreal but the pilot landed as if there wasn't a puff of wind out. Well done | 5 |
Norwegian | We flew low fare from Fort Lauderdale Florida (FLL) to Copenhagen Denmark (CPH) on August 7. I had read the reviews so I knew what to expect - delays and no frills. Our flight was delayed 1 hour found out via FLL website - no big deal. We did not pre order food baggage or reserve seats. Flying as a couple we checked in together and we assigned consecutive seats. Aircraft was new media selection was good. Hard to sleep - lots of interruptions. There were 9 seats per row so a 3-3-3 set up. It's a 9 hour flight it's an economy airline it's what I expected. Don't buy food on the plane - it' starts at $4 cokes and $8 mini Bailey's. As a couple in our twenties traveling to Europe on a budget it was satisfactory. We have 2 more Norwegian flights while here - will review again. Note on the FLL airport: if you have a late evening flight be prepared that the shops/food close around 8.30 - disappointed not to get a meal. Not even a cup of water will be offered to you on the plane. Headphones/blankets not free. I brought a big sweater - that was a good decision. | 10 |
Lufthansa | We flew on a 4.00pm flight to Glasgow via Frankfurt. We were going to visit family with our 2 month old baby girl. To be short, the service was terrible. Stewards never offered to warm bottles, never bothered to check or ask how we were doing and when we did ask for some hot water it was given very abruptly. After only 2.5hrs of a 9.5 hour flight the cabin lights were turned off completely. This was not a red eye flight so I have no idea why this was done. When I got up to stretch and stand I was told within 2 minutes to go and sit down by the rudest stewardess I have ever encountered. She also badgered other passengers throughout the flight. There was also no safety briefing at the start of the flight and all the announcements were so garbled you couldn’t understand what they were saying, in German or English. There was no offer of assistance while de-planing and no offer of assistance in regards to where we go next for our next flight. Once we arrived in Frankfurt we were almost run over (literally) by a golf cart doing at least 15-20mph! We had to walk almost 2km to get to out next gate and when we went to the Lufthansa service desk for directions there was no one around (of course). Once boarding started we were driven halfway across the airport to board the aircraft outside. Flight to Glasgow was tolerable. I would never fly Lufthansa ever again. Old aircraft, cranky service and generally inhospitable. | 1 |
Pegasus Airlines | We flew on a number of internal flights with Pegasus during our trip to Turkey as well as an international flights from Istanbul to Athens - which included a connecting flight- and had no complaints. We chose our seats and ordered a snack beforehand there were no glitches at all and we found the staff to be helpful and friendly. This airline exceeded our expectations for a low cost carrier. | 10 |
EasyJet | We flew on a return trip from Southend to Faro. We didn't book our bags into the hold as we didn't know you had to, so ended up paying for them at the airport, however we paid for them on the way back so it was cheaper. We flew on the early flight at 6.35 so didn't expect the cabin crew to be too nice however they were very friendly and willing to help. We didn't try the food and drink on either flight so cannot comment on it. On the way back at Faro the plane had not come in yet so we were all told to go and wait in a room looking over the airport to wait for the arrival of the other plane and everyone to get off. The plane was very clean so well done cabin crew. Not a lot of leg room but that is expected on a budget flight. EasyJet was good for a budget plane, would recommend. | 8 |
EasyJet | We flew on an EasyJet Airbus A319-100. We flew from Bristol to Mallorca. FA's were friendly and catered to our every need. The toilets were a little dirty but what do you expect? Seats felt very comfy. Food was satisfactory but a little hot. I would have no qualms about flying with EasyJet again! | 10 |
Norwegian | We flew on the inaugural flight from London Gatwick to New York and then returned two weeks later. We thought the flight the staff the meals were all excellent and we would have no hesitation in flying again with Norwegian Air. Admittedly we did fly Premium Class but again feel the extra seat comfort - very wide and reclined so well that we were able to sleep on the return overnight flight - and excellent meals were well worth the extra expense. | 10 |
Lufthansa | We flew one-way from Seattle to Lisbon in January, 2024. We had two dogs in the hold. We bought the upgrades to business class at $400/seat for Seattle to Frankfurt flight. Great bargain. The seats were clean and comfortable, service was courteous and food was awesome. Better than many first class seats I've had. Total for flights and dogs was $3000. The original flights were canceled due to weather in Germany, but Lufthansa automatically rebooked us 3 days later with a longer layover than expected. Frankfurt from both the air and the ground resembled a frozen wasteland. Made us appreciate the effort of canceling and rebooking flights for thousands of passengers. Dogs were treated incredibly well. Frankfurt has a premier pet holding location with handlers and vets. Our dogs enjoyed the layover much better than we did. Although large and cavernous, FRA was not a bad airport. The only knock against Lufthansa was the capacity of their business lounges. We were unable to beg or buy our way into them. This may have been because more passengers were waiting around due to flight delays, but it still sucked wandering around, eating dry white sandwiches (€10), for 12 hours. Flight from FRA to LIS took 3 hours or so. Food service was adequate/appropriate. All in all, Lufthansa did a competent job getting us and our dogs halfway across the globe in a safe, comfortable and timely fashion. Both airport and in-flight personnel were friendly, professional and helpful. I will fly them again, especially for the pet handling service. | 5 |
Lufthansa | We flew our group of six with Lufthansa to Scotland without any delays or difficulties. When we checked in to return home, one of our group members was stopped because her maiden name was on her passport and her married name was on her ticket. Our booking agency, the check in counter, and the Lufthansa customer service line would not assist us with a name correction. We had been first in line at check-in, and went back and forth with the representatives for Lufthansa until we had less than an hour til our flight would take off. We were told we had to buy a $3500 ticket. When we attempted to, the airline couldn't verify our information and rejected the purchase. A supervisor for Lufthansa overrode the restrictions and let our last group member through. We made it to our gate and when we went to board the plane, all our tickets were denied. The same supervisor was at the gate and told us our booking agent had canceled all our tickets without authorization. We called the booking agent who said our tickets were still all confirmed from their end. Then we called the Lufthansa customer support representative who we had talked with earlier. She told us someone at the Glasgow Airport had canceled our group and given away our tickets for both flights of our trip home. We were told we would have to buy six new tickets for a later flight. The gate closed but by some miracle, the pilot heard what had happened and let our group on the plane because we had confirmation numbers, boarding passes, and passports. We encountered the same probably at our layover in Frankfurt. At a small security checkpoint, all our boarding passes were flagged. At the gate, the representative told us our flights had been canceled and given away. She seemed unsurprised at the predicament as if Lufthansa had caused similar issues before and assured us she would do her best to get us on the flight home. We were all able to return home on standby. When we arrived in Atlanta, Lufthansa had lost all of our bags. We cannot recommend Lufthansa and will not be using their services in the future. | 1 |
Jet2.com | We flew out and back with you, the aircraft were great, very comfortable. the flights very smooth and the staff thoroughly professional and hard working. | 5 |
Jet2.com | We flew out from Birmingham to Crete on 10/9 and returned on 24/9. Comments are applicable to both flights. Flights departed pretty much on time. We had ordered food and found the food service rushed as the seat belt sign had barely been extinguished before the food arrived. This on a 4 hour flight so could/should have been later in our opinion. Cabin were generally pretty unfriendly, which is unusual for Jet2. My shoulder was hit several times by various cabin crew members and never any form of apology. Even when one nearly knocked a hot drink out of my hand and I protested I was just met with a glare. Other than that the flights were fine, seats OK and legroom far better than other airlines without having to pay for the privilege. Jet2 is always our preferred airline. | 4 |
Jet2.com | We flew out of Leeds Bradford Airport on Sunday 5th January 2025, a day of heavy snow fall. Jet2 were fantastic. They let us know the day before that our flight would be delayed, so saving us an unnecessary early start. Once at the airport Jet2 kept us informed all day via text and email.Our flight took off 7 hours late, but no fault of Jet2 who worked hard to make sure we got away on our holiday.Our flight home was flawless.Hats off to all Jet2 staff at LBA. You did an excellent job in the snow! | 5 |
Jet2.com | We flew out on 21st January ,flight out was great, check in great through security and in airport all done in lest than 10MIN, Bristol Airport is amazing, on flight home different matter, 1hour delay no problem, on plane was absolutely freezing cold, people were pulling on jumpers and coats ,no heating, landing was early as time was made up ,We have always flew with jet2, and even though we had an cold flight home we will definitely fly with them again 👠cold flight | 4 |
Lufthansa | We flew out on 25 August 2023 to Berlin via Munich from Manchester. Flights delayed from the go. Rude staff at Lufthansa, no service and support. Luggage been missing since 25 August 2023. Completed baggage report, one bag sent to Berlin on 4 September 2023 from Manchester. The second bag sent to Manchester, been there since 6 September 2023 with their agent T1 Eagle Express. Impossible to get hold of, why so long for the case and still one missing. Lufthansa baggage trace department an absolute joke with unprofessional staff, lack of empathy and rude out in the Philippines. Lufthansa should be ashamed! The delay, zero luggage ruined my Brother's Wedding where I was Best Man :(Why is there no support from Lufthansa? I have had to make contact with a contact via LinkedIn as my levels of frustration, anxiety and anger are reaching levels that I've never experienced! Is there anyone reading this able to assist and I can deal with "real people" and not with a tin pot department in Asia that do not give a toss 🤬LUFTHANSA PLEASE ASSIST!Advised that shall be speaking with the press … this is a complete shambles and disgrace. | 1 |
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