Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
SAS | Bad customerservice and difficult to use points. SAS Block you for uting your bonus points to book hotel | 1 |
Vueling | Bad doesn't describe it, terrible customer service. After arranging a Stag Do in Alicante, I booked an outgoing flight from Bristol July 10th with Ryanair which has subsequently been cancelled and an incoming flight with Vueling into Cardiff 13th July which hasn't. Their predictable response was no refund because flight is still operational. Unless I individually travel 1500 miles halfway across the continent for a 3 day celebration, common sense says I'm not going to make that flight. I will never book with these incompetents again and advise anyone else to do the same. Customer service is bottom of their priorities and I will do everything in my power to get refunds for myself and several friends who have chosen the same itinerary. What was identified by myself as a great opportunity to celibrate a unique occasion has been tarnished by this"money first" attitude.¡ Este no es el final del asunto ! | 1 |
Pegasus Airlines | Bad experience | 1 |
Grupo AirFrance-KLM | Bad experience flying on 9th of September with klmOver 3 hours delay for my Intercontinental flight. From Dublin Ireland to Brazil.Connection in Amsterdam.3 hours waiting and not a single good explanation or a free bottle of water offered. Almost missed my Connection flight to Brazil.Also had broken food Tray and they didnt change to another seat. We pay enough for this international flights.Had to run like a dog to catch the other flight then almost lost my other flight from Sao Paulo to Maringa.Again no respect for customers. | 1 |
EasyJet | Bad experience making everyone fitntheir bags in the frame | 1 |
Lufthansa | Bad experience regarding info on switching to train from airport. | 1 |
Lufthansa | Bad experience with Lufthansa and poor customer service | 1 |
EasyJet | Bad experience with handling of a Luggage claim. At the end they promised a suitcase way lower priced then mine, and eventually send out another suitcase, which is even worse than the one they promised.Horrible. | 2 |
Grupo AirFrance-KLM | Bad experience with special meals on board, it was not possible to change them on website or app and we had normal meal but we were not able to eat anything because we are allergic to dairies. Fortunately the cabin crew tried to help with some bread and side dishes. Contacting their help 24 hours before the flight was not useful at all. | 2 |
Lufthansa | Bad experience! Our return flight was canceled, they scheduled us a new flight for the next morning, but it was canceled too. At the moment we have been at the airport in Berlin for 3 hours without knowing if we will be able to go home. Never again! | 2 |
Wizz Air | Bad experience, bought a tickets from the internet and paid more 100€ for a check in. Dont fly with wizzair. Very bad company, its only feels cheap and at the end you are paying more than normal flights | 1 |
Wizz Air | Bad experience, extremely unhelpful and rude customer support. My flight got moved by 1 day, which I could no longer physically take. Took me many hours, 4 rude customer support people to be able to get refund processed. Shocking, they would just leave chat without any help or notice. Still unsure if I got a refund, will have to hope and see in 10 days. | 1 |
Ryanair | Bad experience, flight delayed and no one told us anything | 1 |
Pegasus Airlines | Bad experience, guy from their official call center told me how to overcome my problem with changing ticket. I did as he told me and then had to buy new ticket 4 times more expensive. They answer they will check- I gave them exact time and how many minutes we spoke, then told me they can not find that record. They are liers. Do not trust them. | 1 |
Norwegian | Bad experience. | 1 |
Grupo AirFrance-KLM | Bad experience. Delayed luggage (4 days) on arrival to Florence. We had to buy clothes and toiletries in Florence. The standard store receipts were rejected for the refund because they didn’t have enough details. On our way back the first flight was delayed so we missed the correspondence and had to wait 25 hours for the next flight. Overall extensively deceiving experience for a big big price. Never again KLM. | 1 |
Lufthansa | Bad experience. I am a frequent flyer and I have never experienced such unprofessional treatment, from booking, customer service, flight attendants. It makes the trip a very stressful experience. I will not travel again Lufthansa, especially for long distances. | 1 |
EasyJet | Bad experience. My flight got cancelled 3h before its departure, which does not surprise me at all since they seem to not be able to recover from Covid in terms of capacity. At least I will get a refund (7 days which is not outstanding for a business refund. It could take 3/4 days as most businesses do). But that will not cover the train tickets cost I had to pay to go to Gatwick and I highly doubt they go the extra mile for their customers to refund this too. Terrible communication at the gate. Just told per collective announcement (no mic so not everyone could hear) to go online to get an exchange or refund without any further assistance which is quite poor customer service ; especially if you are of a certain age and not technology friendly, or have any kind of disability and require assistance with this. Lady told us to just leave the gate and return to arrivals within 5minutes of announcement being made without giving time for any of the customers to assess the situation. She was not particularly pleasant either and seemed annoyed customers were asking questions (that is her job to answer them…)Advice:If you have not recovered from Covid restrict the amount of flights you put on the market and make sure you have capacity to actually action these.Please train your staff better in terms of communication skills, especially around diversity and how to respect the Equality Act. They need to be more aware that people falling under the latter's protected characteristics might need better assistance than just a "please go online and leave now". Appalling and quite discriminatory.Will not fly again with them as this is my second bad experience. I will much rather pay more to get better service. Lesson learned, you get what you pay for. | 1 |
Grupo AirFrance-KLM | Bad experience.I booked a flight with gotogate and, since KLM canceled a connection flight, I needed a rebooking.Gotogate was not useful but the KLM customer care assured me that I could use an "out sequence" procedure the day before leaving, in order to save, at least, my return flights.Today I discovered that it not possible.I need to book new flights and pay again for something I've already bought. | 1 |
Ryanair | Bad experience.Needed to paid 55 euros for check in.Make us wait 30 minutes outside because the aircraft wasn't ready | 1 |
EasyJet | Bad experience.Rubbish service.All the desk ladies were rude with all the passengers. | 1 |
Lufthansa | Bad expérience with this external call center choosen by Lufthansa.All people need to call Lufthansa as soon as the flight is canceled but the change may not be confirmed by writing. After checking our flight schedule, we have learnt that the change have NEVER been made by the call center!!! Not only once but twice!!!! Pay attention! | 1 |
Jet2.com | Bad flight going out. Over3 hours delay at Leeds. Arrived in Spain early hours with a long transfer. Return flight was good | 3 |
Lufthansa | Bad flights. Horrible customer service. Mismatch between internal system and web system. Horrible food. Lufthansa's service has gone from bad to worse in the last few years. As a regular international flyer, this will be last trip on Lufthansa. | 1 |
Vueling | Bad isn't even the word if I could rate less I would.Me and my husband were travelling home to England and had the worst experience!!Late flight first,Second I told the flight attendance about my NUT ALLERGY, and she didn't care to even announce it she ignored me and went off, i sat on the journey so uncomfortable and struggling to breath and my allergy is so serious even in the air it will effect, second I ask the Same girl for water 5 TIMES she ignored me, I'm sorry but why would Vueling hire a racist woman to make sure the PAYING PASSENGERS are ok!It gets worse when we get back to Gatwick, our suitcase is missing, FIX UP!!!!!I RECOMMEND TO NOT TRAVEL WITH THEM | 1 |
Jet2.com | Bad landing at Leeda Braford Airport the weather conditions were good but the pilot made a bad landing banging the plane down and the plane slewed leftthis caused a lot of concern amongst the passengers on the plane | 2 |
EasyJet | Bad live chat service. I have accessed the livechat and stated my questions, been waiting for some time but didn't get any response. In the end, the chat ended due to i didn't give any response, whereas I have stated my question but didn't got any reply. | 1 |
Jet2.com | Bad my case was damaged on 8/3/25 and still waiting for Jet 2 to contact me. | 1 |
EasyJet | Bad operator did not explain things properly and closed the chat apologizing without explanation | 1 |
Ryanair | Bad polices that favorite no one but themselves. Selfish and greedy. Probably bought all the good reviews on App Store cause I don't know who in their right mind would give good review's to these opportunities | 1 |
Pegasus Airlines | Bad seats, not possible to adjust, Really bad food and dry sandwiches. By something else before entering the plane. Hot. The only that saved it from a 1 was that the crew was helpful. No recommendation. I only travelled with them cause of the SAS strike. | 2 |
Turkish Airlines | Bad service I have a baby and they let me sat in a small Chair it was uncomfortable at all but the food is good thank good 😊 | 1 |
SAS | Bad service and late takeoffs. I wouldn't care if it weren't for the racist commercial recently produced by SAS. I'll never travel with SAS ever again, I'll do my best to convince others to do the same. | 1 |
SAS | Bad service and lazy workers…payed for 3 serving and got 1, tanks to "great" service….Hope you go bankrupt so you don't have to deal with paying costumers….old and naggy ladies in the cabin, hiding from service because SAS does so great with a billion in loss….hope you become lowcost…can't see any outher solution for SAS | 1 |
Ryanair | Bad service bad manner boarding countre bad i hate worse service this flight | 1 |
Wizz Air | Bad service even by low cost airline standards. Tickets on the same booking will be purposefully allocated apart to force you to book seats together. The staff are unfriendly, occasionally rude. Will avoid in the future. | 1 |
Norwegian | Bad service in all aspects. Once on board they will try to sell you the air you breathe if possible. Water, blanket, earphones everything you must pay.. maybe soon they will take money if you want to use the toilet. DON'T USE THIS Company. In the end its costly and abusive. | 1 |
Lufthansa | Bad service lost luggage and still after five days of trying to contact them no answer. Very very poor service. Will be making official complaint when I get back home to Australia. Not good enough. | 1 |
EasyJet | Bad service, Bad planes, Bad check ins what can you say more. | 1 |
Grupo AirFrance-KLM | Bad service, bad attitude of staff, bad customer care, one star is too much for this airline | 1 |
Jet2.com | Bad service, rude crews and racist. A woman was very bad! | 1 |
Grupo IAG | Bad service, severe delays on both sides, rude staff and sooo pricey for what you get | 1 |
Ryanair | Bad service, they allow scammer transfers to be on their official website. And they wont take accountability for transfers not showing up, transfers with no possible information to reach them, no schedule and no tickets received. Company is a good for nothing | 1 |
Grupo AirFrance-KLM | Bad service, they lost my bag and everyday I'm calling more than 10 times and same answer "your bag still in berlin, we will send it as soon as possible when we have a flight" and still I'm waiting more than 10 days. As if there is no flight from Berlin to Paris everyday, bad customer services. It was the first time I took Air France and for sure the last time. | 1 |
Ryanair | Bad service, unfriendly staff and not accommodating at all. I was travelling with my partner and mother. My partner had priority, me not, but they did not allow us to fall in line together for our flight from Madrid to Brussels . While on other airlines and our flight from Brussel to Madrid we were. AlsoThey sent the bus back were my partner was because the plane was not ready yet,what a service to priority passengers! | 1 |
Eurowings | Bad service, we had to wait around an hour 😒 at the gate, with no explanation of course!! Their prices are expensive for nothing, you even can't take a handbag, you have to pay extra for 8kg. They also don't offer nothing during the flight. It's like a low cost company but with higher price. | 1 |
Vueling | Bad service. Cabin bags not allowed onboard. | 1 |
Ryanair | Bad service. Felt very disrespected | 1 |
Ryanair | Bad service. Homepage were I ordered did not finish my order correct and I did not recieve a confirmation. Therefore I ordered new tickets but then suddenly my first order was recognized and money were withdrawn from my account. When complaining I did not get any usefull answer but just that I was my own problem...At the end of the day: Use other companies were service is a well known word and were the treat the staff properly. | 1 |
EasyJet | Bad service. It's a joke!I inquired with a chat agent regarding traveling with an EU ID card and was advised to contact my Embassy even though it is the airline not the Embassy, that approves or rejects travel documents for boarding. | 1 |
Grupo AirFrance-KLM | Bad service. People wearing blue act as if they are miss universe or something like that. Very arrogant and cold. Asked several questions, but always refer going to the machines. There were also 3 blue people sitting behind so called service desk, but all they do is hanging out and talk gossip. KLM crew doesn't care about its customers. Never will fly again with KLM. If they go bankrupt, nobody cares. Rather choose Emirates and Cathay Pacific. Much better food and service. Oh and by the way, Schiphol airport looks like crap!, elevators were slow and door doesn't even open. The whole airport looks as if it is in renovation. Poor Netherlands... | 1 |
Grupo AirFrance-KLM | Bad serviceEvery time I go in the ticket prices are more expensiveThe only way to pay is through BCP and that didn't workthey couldn't help me with another way to payso the only way is to pay 100-200 USD more because the reservation cannot be paid | 1 |
Turkish Airlines | Bad serviceFlight cancelled without SMS, email and phone call. This is the basic service you expect from an airline. None can be found in this company. You would waste your transport cost and PCR test if you book with this airline. They refuse to accept the responsibility and give you refund. | 1 |
Turkish Airlines | Bad serviceRude and impolite staffLots of delays | 1 |
Vueling | Bad servicesTo the answer down below. It's impossible to get in contact. | 1 |
Lufthansa | Bad trip. Detroit Frankfort the food was bad. Pasta with no sauce. Boiled pasta and mushroom.Frankfurt beirut. The Food portion was a joke. The aircraft A321 neo had no entertainment system. Plane had a lot of children crying and no earphones to block the noises.Lufthansa is running an expensive airline while providing a low cost airline services. | 1 |
Ryanair | Bad weather at Faro causing our incoming plane to divert is not Ryanair's fault but the complete lack of information is their fault and totally unacceptable. One text after a few hours offering 4 Euro voucher. After waiting 6 hours from our original flight time and constantly moving the flight time by just an hour despite knowing they did not have a plane, the flight was finally cancelled but only on their App, not on the airport boards. No help, no support, no communication, no advice what to do next. At 9:30pm we had to find a hotel and find a flight to get us home next day. Some people couldn't get a flight back for 2 days. They simply cancelled the flight and washed their hands of all responsibility to care for their customers. Some elderly passengers were in tears. Jet2 on the flight home were lovely. Will really try my best to avoid using Ryanair in the future but sometimes you have no choice. Hard nosed, heartless business. | 1 |
Lufthansa | Bad worth worst! Never again. Dirty seats, unfriendly stuff. Delayed - Never ever again !! It was disgusting 🤮 | 1 |
Vueling | Bad – unacceptable experience, unreasonable and rude conduct.Flight cancel 10 minutes before departure, reason given in a very rude a careless way is is bad weatther, other airlines with the same destination were flying normally. A big LIE from Vueling; after 4 hours Vueling diverts the flight to another airport 100 Km away; the transfer took 2 hours to de part plus 2 hours on the road; arriving to the airport the flight was diverted we had to wait another hour in the plane, no informaion about the delay. It looks Vueling wants to face another big finefrom an Spanish local govrnment because of delais and cancelations as it happens in 2016Booking with vueling means having a very big chance of having the worst ever airline experience | 1 |
Grupo AirFrance-KLM | Bad!!!!My flight with KLM was cancelled due to a snow conditions in the Netherlands. After no service at all at the airport i had to pay a hotel and was promissed to get a refund.The refund was supposed to be paid within three weeks - did not happened.I contacted the KLM CS today and was told that the amount is pending in the bank already for 4 days and that I have to wait another 2 weeks to receive the money!!!!!! My colleague who was in the same situation got her money paid within 2 days and got also update emails. Me nothing...I have to go after it self. I do not understand why they treat customers differently.Next time I do not have to pay extra money to fly with KLM but as well just book low budget company, where I get probably more then by KLM.With KLM you certainly do not get any services at all.. What a pity KLM!!!!!!!! | 1 |
Ryanair | Bad, bad, very bad experience on flight FR3991 on July 2nd, 2024 - the departure was delayed with more than 3 hours, without any kind of excuse or explanation, the boarding was done on a heavy rain, that moist 95% of passangers and, by a miracle, together with scampbags from Bologna airport ("the brotherhood of the thieves") managed to "paint" the arrival time with "only" 2h47min delay, just in time to avoid the payments of any compensations (accepted by EU Directive for > 3 hrs.delays). The time spent in the plain, waiting for buses that didn't came (another 15-20 min) doesn't count, is bonus on behalf of this beautiful air carrier, wishing them a fast bankruptcy and its' employees and, especially, management to be treated as good and fair as they are treating their customers! | 1 |
Ryanair | Bad, terrible, designed to make your life difficult ! | 1 |
Turkish Airlines | Bad- check in took forever and further delayed due to staff mistakes. Don't know the name of the Gent at check in but we nick named him fat Dave as he was slow and lazy and just took forever!Ugly- I don't know who in management at the Istanbul international airport came up with this silly idea that there needs be a million check points for every 10 steps you take. Just completely obsessed with checking your passports, boarding pass and sticking stickers one every 10 steps you move!I appreciate there needs to be sufficient check points at the airport for security but this is just complete madness and even the Turkish staff feel silly doing these checks every 2 minutes??It just causes unnecessary delays and many staff forced errors as it just pointless and repetitive exercise. Maybe the airport have just recruited staff on mates rates??Perhaps they should take some lessons on how Manchester airport in the UK manage their check in and boarding flights which is spot on.Someone in Istanbul international airport within the management maybe the CEO needs to have an mental health assessment conducted on them!Good- After going through a million check points to board a flight from Istanbul - Manchester TK1993.We were a family of 8 with young children and fat Dave decided to book us seats seperately all over the plane.Fortunately we had lovely flight assistant Meryve on the plane who had some common sense and assisted us to relocate our seats as we needed to manage our young children on the plane and did not want to cause others inconvenience on the same flight by baby sitting out children.I love turkey and it's people who are really nice but unfortunately to the airport flight boarding system is rubbish and some staff just cause unnecessary delays and only are able to communicate in Turkish?You would think with the amount of tourism income the country generates every year you would have staff who could at least be able to communicate in a few different languages including English??But it's obvious there is corruption within the management team who have not recruited staff on merit. Shame as this will further damage the economy and no wonder there is a low rating in the reviews. Plane was nice, food not so good and flight was on time. | 2 |
EasyJet | Bad. I didnt get any help or answers | 1 |
Ryanair | Bad. Really really bad. Unable to help you if flight gets cancelled, gives you no compensation and no information. Fly with someone else. | 1 |
EasyJet | BadWon't use again,Always delayed at GatwickDelayed this time 2 hours going to Turkey1 hour coming back to Gatwick discusting especially when it's night flights and you have young children, and then on top of that the planes have no leg room, terrible sitting on it for 4 hours cramped up and im only 5ft 5` won't ever use again, every one we spoke to said the same thing, also watch out for their new con ,!! You can change your seats for free up untill 24 hours before take off, they now keep contacting you to say check in 30 days before but beware I learnt the hard way, when changing seats you can't do it on line because you have checked in so you have to contact easyJet by phone and then they charge you £70 for each seat or change your flight £100Con artist don't care about customers or good serviceJust your money they want, | 1 |
Pegasus Airlines | Bades Fley ever, i dont Can go to the Toilette. Whats u Problem? Flightnummber Pc 5030, worst Crew ever! | 1 |
Pegasus Airlines | Badest airline in the world,, bad services+ i tried to cancel last ticket ( visa rejected) and they didn't refund the money, lost everything | 1 |
EasyJet | Badly damaged my electric mobility scooter on a short flight from Newcastle to Bristol. Nobody at Bristol from Easyjet to report to as flight got in late at night. Then website form would not work. Spoke to special assistance who filled in form for me. Received an email from lost baggage stating they would take 28 days to resolve, phone number given in email only has message saying not best way to contact but to use website chat. Who cannot do anything. Easyjet have said o can hire a mobility scooter and get money back off them. These are£30 a day cannot afford to hire for 28 days. Outrageous vital mobility scooters being treated like damaged baggage. | 1 |
Ryanair | Bad… avoid if you have an alternative.Sad and depressing. Cabin crew is rude, unhelpful and patronising. Shame on you Ryanair | 1 |
Ryanair | Baffles me every time how a) this piece of crap airline is still in business b) why people t(myself included) still use them.Firstly, the stealth charges end up making your "cheap" flight actually more expensive than easy jet, jet2 etc, by some way. It's £20 pound just to sit together. wanna take a bag? that's £20 please. Want oxygen in the cabin? that'll be £20 please. It's is utterly ridiculous and these are not explained until after you have paid for your ticket. Basically there relying on people make the assumption (reasonable assumption in my opinion) that they operate like every other air line and that obviously baggage is included in the price, also made the assumption I would be sitting with the person I booked my ticket with; this is not the case, BE WARNED THIS IS NO NORMAL AIRLINE, read their policy very carefully. Seeing the amount of people they fooled Into paying £20 to take a small Carry-on on board, I can only assume this a very profitable little scam for them.Second the staff were incredibly rude, unhelpful and just generally not very nice. Suppose I probably wouldn't be either had I ended up working for Ryan air. From the bottom of my heart, with all the sincerity in the world, I will never fly with this cancer of an airline again, and I hope you go out of business very SOON. I work in CustomerService for an insurer and flying with this air line has made me realise how outstanding a job the company I work for does with our service.Frauded and decieved. DO NOT FLY WITH THIS AIRLINE, pay the extra £20 and fly with another airline trust me! | 1 |
Vueling | Bag damaged after being forced to pay again at gate to check baggage after forgetting to drop at check-in. Staff extremely unfriendly and unhelpful | 1 |
Vueling | Bag damaged on flight, and not possible to file PIR at London Gatwick due to no counter available. Customer service extremely unhelpful. I tried to explain to them that the Lost and Found counter and Gatwick refused to file my complaint as they only dealt with lost luggage and not damaged bags | 2 |
Vueling | Bag damaged, very rude customer service, flight delayed due to issue with aircraft and no clear process to claim for compensation | 2 |
Jet2.com | Bag drop at Newcastle Airport was speedy. Staff were very welcoming and helpful. No delays in boarding and the plane had plenty of leg room. Return flight from Thessaloniki on September 18th was equally well staffed, pleasant and on time. Great service!One question, why is it necessary for cabin crew to read out everything in the shopping catalogue? Most passengers can read and it is a little disruptive. | 5 |
Jet2.com | Bag drop not very efficient | 3 |
Jet2.com | Bag drop off the night before the flight was brilliant , staff were really good . Cabin crew outbound were great . Cabin crew inbound were above and beyond good . | 5 |
Jet2.com | Bag drop, and in flight experience was excellent due to great customer care, friendly staff, very good inflight service… great choice of refreshments..The boarding experience was good for me but the journey through Faro airport and on to the plane for a friend travelling with 2 young children was quite stressful especially with no lift at the last hurdle and a pram in tow.My experience with Jet 2 has always thus far been positive. | 5 |
EasyJet | Bag measured to easyJet regulations, was told on arrival at the plane they charge a fee to use the overhead lockers | 1 |
Ryanair | Bag measurements changed for overhead cabins... why? Have the overhead cabins changed? Nope? Extra £80 charge on the morning of the flight due to this. Unethical, dishonest, and greedy airline. Whilst also run by badly trained and rude staff. | 1 |
Ryanair | Bag of lies & scams!! | 1 |
Ryanair | Bag policy is random. Never a problem for 10 years. Even if you pay they make you carry all your electronics by hand because they take the bag away | 1 |
Lufthansa | Bag was delayed 21 days, kept getting ignored by their representatives, no money was paid for items bought due to the delay and when the bag finally arrived it was damaged. Everything that could go wrong went wrong. Absolutely horrible experience and so much time wasted trying to deal with their employees. Some of them said i would get reimbursed for items bought due to the bag being delayed and that never happened. | 1 |
Vueling | Bagages lost at a transfer. The compagny tell us they give us 150 euros to be able to buy some clothes. We do it since we had nothing. After our trip, we ask thé compagnie to give us back the 150 euros. The never agree to do it. Vueling are real crook. Avoid this People at all cost. | 1 |
Ryanair | Baggage Nazis! The woman threatened me after I put my bag in the measuring box and asked, " Are you happy now? ". She said, "one more word and you will not fly." | 1 |
Vueling | Baggage allowance is unclear so milicous I had to pay 30 euro for suit case that doesn't exceed 10 kg all you have to put in your site buy a seat or you are not allowed to bring clothes with you instead of all this trickery staff no help rude arragant flight delayed twice they put wrong gate on boarding pass so you have to look your self for the right one absulute disaster never again fly with this airline, if I could 0 star I would. | 1 |
Ryanair | Baggage allowance limit unclear except in small print - should be clear on boarding pass that luggage limit applies to each person in the booking party. Very rude and sarcastic staff on the customer service desk at Bristol airport. | 1 |
Ryanair | Baggage allowance policies differ from crew to crew and depending on the airports. Sometimes it feels like they have to charge extras to a certain amount of people per flight | 1 |
EasyJet | Baggage allowance scammers! Be very careful. Or simply just avoid them. | 1 |
Jet2.com | Baggage allowance. Check in staff and all staff very friendly and helpful. Pre booking meals on flight. Representative's at arrival airport are easy to find and very helpful. Easy to use and informative app. Great value holidays. | 5 |
Wizz Air | Baggage badly damaged/destroyed on flight from Poland to Sweden and have been stuck trying to claim compensation since.I never realised until claim filed that I should have gone to a Whizz desk and got a PIR number which we couldn't have done when leaving Sweden due to an early check in when we left.Followed website instructions and filled in form, sent photos, ticket stubs as asked and this has been passed to a third party who won't process without this PIR number which I cant get. No contact numbers for Whizz direct.This was one of 2 bags damaged on our trip on the same flight and both parties have come up against the same issue. Couldn't fault the airline for the service between Poland and Sweden and was exactly what we needed. | 1 |
Ryanair | Baggage check in getting charged extra when your bag fits the slot but pokes out slightly on the cut out section .. really is this for real I placed my hand against it and it fits.. but no no it must fit perfectly or you get charged.. then your flight was late.. shock horror.. flight was freezing.. well done again. You made us move seats due to my other half having a crutch and it being a emergency exit point which is fine if that's the rule but how does that improve the situation as I was next to the window so I would have removed and helped her out and then helped others but your staff decided no no move the person with mobility issue further away. Do you realise that's just not smart. On your app just stop trying so hard to sell us stuff and be very very clear on your so called safety issues. | 1 |
EasyJet | Baggage claimThis is the second suitcase that has been damaged beyond repair on early mornings flights into Manchester. The first in January took 3 months to replace and it has happenwled again in October. I am having to go through the same process to get a new suitcase again with, Poor customer service. when a replacement suitcase is selected they have none available. Why give someone the option. Same story as last time and no one answers the phone. Such a shame as a let down of a really nice holiday and not a true represention of the flight.10/11 no update from easy jet | 1 |
EasyJet | Baggage costs are a joke. My trip was booked through an agent so I wasn't informed to book luggage at the same time.Customer service don't give a damn of any issues you might have | 1 |
SAS | Baggage delayed, delivered to home airport April 05, will not be delivered to home before April 12, SAS will not help at all, worst service experienced EVER! | 1 |
Lufthansa | Baggage did not arrive in my flight to Montreal. I was told it would arrive next day and then delivered to our hotel across the boarder in the US. It took LH 7 days to deliver the baggage. I filed for compensation incl. all the receipts and flight information. First reply was that they did not receive any receipts. OK, I resent all, so it took them a while to find another reason to refuse "the receipts ... do not align with the routing of your trip ", I admire the creativity of LH to always find an excuse not to pay for their mistakes. Anyway, I handed it over to a lawyer.Always the same pattern: When you apply for compensation, you can be sure they refuse, the question is just what reason they come up with. Happened before, one letter from a lawyer and they pay anyway (incl. the lawyers fees). | 1 |
Lufthansa | Baggage did not arrive with flight. Of the two bags, one was delivered two days later. After 5 days waiting for the second bag, and with no one ever available to assist me by phone or email, I traveled back to Heathrow, where a pleasant baggage handling representative allowed me to look at the unclaimed luggage, where I found my second bag, sitting there in plain sight. Disgraceful. If I had not made the trip, I would still be waiting. | 1 |
Jet2.com | Baggage drop off / checkin desks empty - no queuesBoth flights on time.Very polite staff. | 4 |
Eurowings | Baggage drop off is just a dream in VENICE the personnel open late the gate and do not accept drop off pushing back passengers to the line | 1 |
Grupo IAG | Baggage has been lost for more than a week. Multiple conflicting excuses from BA lost luggage call center. No progress. They couldn't care less. I would avoid British Air completely. | 1 |
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