Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Vueling | We had a very very unpleasant time dealing with vueling airlines.We first were unable to do an online check-in and then we got to the airport an hour and five mins early. We were checked in with at least 45 mins remaining although the check-in line was massive and time consuming. Then we proceeded through security where they went very slow. The passport checker before the boarding gates was on the phone chatting and there was only one person. Then when we reached the gate the personnel said we couldn't board even though there was still 13 mins until the flight left at 7am. There were 11 people who were denied boarding and we were told we had to wait until 8pm for the next flight.We were also told that the supervisor would look at the tapes and that we were supposed to go to customer services. We went to the customer service desk and they had no idea what we were talking about. We all felt lied to becuase the flight desk just wanted us to go away and stop pestering them about us being denied boarding.We wanted compensation for the missed flight, the next flight we had to pay for, the train missed becuase of being denied our flight, the hours wasted, and the stress dealing with this. The company decided they did nothing wrong and gave us nothing.Worst experience we have had with an airline ever. | 1 |
Ryanair | We had a week family holiday in beautiful Lanzarote. Whole experience in the Island was fantastic. We had already arranged our next holiday in June before flying out from the Island unfortunately I have to cancel it due to a very bad experience faced while coming out from the Lanzarote airport with the Ryanair staff who treated us very badly.My small hand luggage which was allowed to take from the Luton airport by Ryanair was not allowed to bring it back. It was perfectly fixed in the measurements but the lady who introduced her self as the manager didn't allowed it as a smaller part of the handle came out from the measurement thing for about half inch only when you put the bag upside. Despite explaining to her it was the same bag I took and have been using it traveling around Europe without an issue, she got very aggressive in front of my family and all other people waiting to board.I found that she was very racist she picked us out many waiting to board. Inside the bag was almost empty but just because of the small handle she refused to let me take it. Many people had bigger handbags than mine, another passenger measured his bag it was about 6 inches bigger clearly showed from the measurement box however she allowed by tumps up to him. I had to removed my personal belongings and readjusted in to my wife's bag. Empty bag which she didn't allow me to take I wanted to handed over to bin it she refused to do it and asked me to go and put somewhere else. I just put it next to a pillar and joined the queue to board the plane. I was shocked the attitude of the Ryanair staff member, even after passing the boarding area she came to check like she did something great for herself by putting us down.Some passengers approached me after reached out at the Luton airport to express how badly she treated us and she allowed some other passengers to carry bigger bags than mine.We traveled around the island and found friendly amazing local people but the rude raciest woman who introduced herself as the manger at the Ryanair (gate 4 on 24th March 23 - Flight 6666 at 17.25) flight was very rude, disrespectful and we are disappointed. I had to put off our next trip to the Island in June. Never expected such a raciest worst staff working for reputed airline like Ryanair. | 1 |
Jet2.com | We had airport assistance for our daughter it was incredible. A very good airline. | 5 |
EasyJet | We had already paid extra for bags to take to Paris but the easyjet rep at the gate; Oubiad Grine told us that we had paid for the wrong kind (which we hadn't) and had to pay £100 again. Oubiad was extremely rude, unhelpful and unempathetic. Typical easyjet trying to take whatever they can from you in the sneakiest possible way. | 1 |
EasyJet | We had an 05.50hrs flight from Gatwick to Fuerteventura. At Gatwick by 0400 hrs. Huge queue to drop off bags. Had to be pulled out of long queue by staff and moved to the front to check in as time was running out. Through security immediately. Went straight to Boots and bought sandwiches for kids (took 5 mins max ). Came out to see "Final Call" for flight. Ran to furthest gate possible with 2 kids. Straight on plane, and then the plane sat on tarmac for 90 mins. Captain came out and told us the problem and then let everyone in to see the cockpit. Great communication and kids loved it! Brand new plane with good legroom. Return journey on older plane with no legroom but in fairness arrived 1 hour early. Sent to South Terminal instead of North (crew informed us after taxiing around airport for ages). Then we had to get bags, kids etc on monorail back to North Terminal at 02.00hrs in the morning. Suffice to say some kids had had enough by then. No help or direction. Very poor. Only flew Easyjet because we couldn't get anyone else. | 1 |
EasyJet | We had an 11 day holiday to Croatia from Bristol airport ruined by easyJet and Bristol Airport. We had to fork out another thousand pounds in costs and lost two days of our holiday causing no end of friction and on the fly arrangements that were costly. The reason was on 19/8/19 EJ were flying many flights out of Bristol early morning and they simply didn't have the staff on the check in desks to cope with it. We arrived 1.5 hrs before min check in time and were told by staff while queuing that the queue would only take half an hour to where we were. There were no call through and it was chaos. We were told by staff after the gate was shut that we arrived late which was untrue, in was there inability to have a system in place. Pursuing a claim through EJ was an absolute exercise in futility and our holiday was not great due to all the contingency and extra arrangements we had to make. We were carted around from Bristol to Gatwick and ironically that plane was delayed meaning we couldn't pick up our hire car and missed the last ferry......OMG never again with EJ and not a word of apology. EJ blame Bristol Airport and vica-versa . To complain they make you jump through hoops and then always pull the metaphorical rug to make it impossible to claim. Our worst experience with any company. | 1 |
Grupo AirFrance-KLM | We had an appalling experience flying with KLM. Despite paying for business class, we found that the plane didn't have any such service – no communication, no compensation. The airline then sent our baby's pushchair to the final destination during a 9-hour layover, leaving us stranded. My young son had to sleep on the airport floor while KLM staff did nothing to help.KLM, this is unacceptable treatment of families. I would not recommend them to anyone. | 1 |
Turkish Airlines | We had an average experience with Turkish Airlines on April 22. We were disappointed that we could not upgrade our seats to Business Class. The legroom in the A321 economy seats were very uncomfortable for a 6 hour journey. We tried to reach out to the call centre in Istanbul to request for an upgrade to Business Class as the flight was an overnight flight between Istanbul and Abu Dhabi. Their customer service was quite awful and would likely will not choose to fly with Turkish Airlines again. | 4 |
Turkish Airlines | We had an awful flight with Turkish airline last night. We flew back to Shiraz but they didn't deliver our luggage and told us you should wonder if they come tomorrow or a day after tomorrow and wait for calling ! Only few passengers received their luggage because they had carried the luggage of previous flight wih us and about 140 passengers went home without luggage while some of them had flight to second destination with domestic airlines today morning so got in terrible trouble. We also have some minor problem during the flight for example the stewardesses were not quick enough to serve the dinner and coffee. It took near all 3 hrs of our flight to do that and interfered with walking of passengers toward the toilets and other purposes. | 2 |
Jet2.com | We had an early hours cramped ,delayed flight out from Bristol to Kos with Easy Jet ...but fortunately our return flight 9.35 pm with Jet 2 was commendable all the way .No delays .no extra £90 to pay because our hand luggage was an inch too big! Much more comfortable seats and a very professional ,efficient cabin crew .Deserving a special mention was Paul ,(maker of an excellent hot chocolate) who went out of his way to be pleasant ,friendly and helful .The only drawback, the very very long walk to get to customs control and luggage at Bristol Airport which was as horrid and unwelcoming as ever .Thank you to All the Crew . Mrs Lou Elsmore . | 5 |
Lufthansa | We had an excellent transfer route from OSL to BUD via MUC with Lufthansa. The purser especially on the MUC-BUD route (LH 1682) was very caring, I asked him to give me something for my stomach to relieve my stomach ache, he brought me a very nice cognac, plus after a little while he brought me a herb-tea. I was like whao! The diabetic food for my wife was very good too, I can recommend to anyone to order for special meals on Business Class. There was some delay on the MUC-BUD route, but we could easily get over this, because of the service we got throughout the journey! And though we had little time, we visited the Lufthansa Business Lounge at MUC, and it was fabulous too, we visited half an hour before the closing-time of the lounge, and still there was enough warm food, and staff still refilled the sweets, and enough drink, bread, yoghurts, biscuits etc. The dark side: Wi-fi! I think it's quite ridiculous that such a big company like this, does not offer free wifi at least on Business Class! | 9 |
Jet2.com | We had an great experience with Jet 2 staff on our recent flight from Tenerife. Travel assist staff were so attentive and helpful | 5 |
EasyJet | We had an incredibly disappointing experience with EasyJet that completely ruined our family holiday trip. The issues began with a flight delay of about an hour, followed by confusion when a gate number appeared on the screen but turned out to be an error. At 20:19, we were notified via email that the flight had been canceled.We were two families traveling with young children, and the only available EasyJet flight was three days later, with only three seats remaining—clearly not a viable option as we all had work commitments on that date. To make matters worse, the EasyJet app provided no option to arrange accommodation if you don't take the return flight with their airline, leaving us to fend for ourselves during an already stressful situation.Despite seeking help from EasyJet staff at the airport, we received no clear guidance on how to proceed. This lack of support added to our frustration. We eventually managed to find accommodation late at night and had to book an alternative return flight at an exorbitant cost. The flight cancellation resulted in more than £2,000 in additional travel expenses.The financial burden was significant, but the emotional toll was even greater. Spending an extra day in high-stress circumstances, managing anxious children, and trying to salvage a holiday meant for relaxation was extremely challenging. To add insult to injury, it has been over a week since we contacted EasyJet customer service, and despite an automatic reply promising a response within 24 hours, we've received no follow-up.This experience has been incredibly disappointing and unacceptable. We hope EasyJet addresses these issues and provides appropriate compensation for the financial and emotional impact caused by this situation. | 1 |
Wizz Air | We had an incredibly frustrating experience with Wizz Air while traveling to Cyprus. We waited for a staggering two hours in line to check in our luggage, with only two staff members handling the situation. To add insult to injury, we saw other passengers bound for Istanbul and Egypt in the same queue. It felt like they were simply stalling because our flight might have been delayed.When I sought clarification about the delay, I was directed to the manager, who was shockingly rude and utterly unhelpful. She offered no explanation for why we had been standing there for two hours without any progress on our luggage.And to top it off, we were further delayed on our flight because they had to remove a family's luggage after they didn't make it to the flight in time. While they spent 15 minutes doing this, it would have been far quicker if they had just allowed those passengers to board. Apparently, they lost their flights, and Wizz Air even charged them extra for luggage weight, only to close the gates and not let them on. In the process, they took our luggage out while it was pouring rain, soaking some of my very important paperwork, electrical items, and clothes! Not to forget, there were other passengers waiting with children, making the situation even more distressing for everyone involved. This has been an awful, awful experience. Our flight was at 11:55 AM on Wednesday, January 1st.The manager needs to be sacked, as she even threatened me, saying she wouldn't allow me to board the flight for simply asking for her name. I am extremely disappointed and angry with how we were treated. It would have been the least Wizz Air could do to inform us about the delay, so we wouldn't have wasted two hours waiting in line. I recently had a knee operation and was traveling with a 3-year-old, which made this entire ordeal even more intolerable.Wizzair Needs to show more respect towards their passengers and not belittle them! | 1 |
Jet2.com | We had an issue with the restaurant whilst on holiday and Jet2 have been useless. They sent me the biggest fob off email I have ever had. They have taken the hotels side, not the customers. | 2 |
Jet2.com | We had another very comfortable trip to Tenerife South airport with Jet 2. We have made Jet 2 our go to airline for a number of years now and have never been let down by their service. Booking is very straight forward and communication after booking is most reassuring, right through from the beginning to end of our journey. We will certainly continue to use Jet 2 and highly recommend it to others. Thank you | 5 |
EasyJet | We had arrived at our airport well ahead of time checking the board constantly where our flight wasn't even listed!!!We found someone to ask and found an automated help service which guided us to our gate, when arrived the staff were incredibly rude saying we were late, could not allow us on the flight. At this point the plane was at a standstill, staircase leading to the door still present and door still open. This was still 10 minutes before departure time. As specified on there website, boarding closes 5 minutes before departure and in the time we spent trying to allow us on the flight, we were then told to book another flight without any guidance except being told our bags were already on the plane heading towards our destination. Called customer services and tried to ask for help as to where our bags would be and the person didn't have a clue. Asked about booking another flight and was told there'd be a help desk within the airport. Got sent to many different locations where eventually was told there was no EasyJet help desk and we'd have to leave the airport and ask OUTSIDE and re-check in which would've then left us to have an even later flight. Called online again to double check about baggage and was told the complete opposite to the truth, that our baggage would be on the plane we should've been on and to go to a specific area once arrived at location. Also tried to ask this person for guidance to re-book and just got told to go on the website and book again from there. Second flight, the board finally gave us a gate 5 MINUTES before boarding and went straight to last call!!!!!!!!!!Arrived at gate after running just to see the gate was still closed. Another 10 minutes later(being 5 minutes AFTER departure time) to see on the board, flight delayed by 30 minutes.Overall terrible customer services, terrible experience and no help whatsoever from any staff. Terrible communication with airport to even display the flights properly on the board.NEVER FLYING WITH EASYJET AGAIN. | 1 |
Jet2.com | We had assistance for my husband who had recently had a knee operation, the service was fantastic can't fault the airline staff or ground staff just made our travel easy thank you all so much | 5 |
Jet2.com | We had assisted travel and everyone was so helpful atboth Manchester and Palma on our return flight.You made what could have been a worry verysmooth. | 5 |
Jet2.com | We had assisted travel which you could not fault in both trips. Would thoroughly recommend Jet2 just for that helpful service | 4 |
Norwegian | We had been always a loyal Norwegian customers but this morning when boarding flight from Malaga to Copenhagen - we had one of the worst experience with staff at boarding gate. We travelled with allowed baggage and infact we took one less bag since we travelled with a 5 year old kid. But the staff was rude and made a big fuss about kids cabin bag. They forced us to pay 40 eur extra for his bag which only had some of his books and toys. They only said that it should fit into hand baggage but it was the smallest children trolly you can buy. We travelled with same bag before from cph-Malaga and we had no problems. Later they also forced us to leave his bag at gate so it was going to be checked in. We said that it has some of his toys and stuff but they didn't listen. They were rude, harassing and made us feel so shamed about it though we willingly paid for those extra 40 eur. The unprofessional, rude and merciless attitude has costed Norwegian faith in me forever. | 1 |
Lufthansa | We had been stuck in Munich airport since from December 1, 2023 and left there without any provisions until the 5th of December when we ALONE found another flight from another city to go home!Lufthansa's customer support was the least horrible! Thy did not provide anything to the passengers here just a simple announcement "pay what you get and we will reimburse you at some point". They provided some water and some chocolate and bars to the passenges only!!!!!We had no right to take our luggages because as they said "they do not have enough personnel to sort out our luggages".They told us that we were allowed to leave the airport and book a hotel up to 150euro with our own money amd that they "will reimburse us after" but we have to leave without our luggages! At the same time they informed us that they do not know if there are any public transportation in the city and they did not provide us with any further information.People were sleeping in the corridors, a lot of people are crying out of desparation and the airline and the airport were incapable of provide any support!Last but not least, after going back home and claimed for compensation they refused to pay us back! We filled an official complaint with specific customer support pf the European Comission and only then we managed to get reimbursed.Unprofessional, inadequate and extremely frustrating! | 1 |
Grupo AirFrance-KLM | We had booked 2 business class tickets for April and decided to postpone the trip due to the coronavirus outbreak. When trying to make the change online, we inadvertently canceled the trip. I called customer service during business hours, waited for 30 minutes, and was then disconnected. I called back, waited another 20 minutes, was connected with the wrong department who couldn't help me and told me to call back the next day. When I called back, I was told that the "refunds department" had already processed a partial refund (half of the ticket price) and they could not reinstate our tickets. They said that the partial refund would take 4-6 weeks to process. | 1 |
Ryanair | We had booked 3 tickets from/to Billund - Malaga.When I did the online check-in I also booked 3 times priority for both flights for a price of 249 dkkr.After I payed, I checked the itenary, and it said "priority" on all the three tickets.So I printed the boardingpasses and was happy because, we were travelling wiht a 2-year-old child, who has problems sitting still. So you can imagine, that it was very important for us to sit all together.BUT when we boarded, we were denied acces to the priority and ofcourse, we didn't end up sitting together.We checked our online itenary, but now we couldn't see them online anymore because, it was to close to the flight.We tried calling Ryanair from the airport, but wasn't able to reach them.We have also checked our bankaccount many times and the money has not been taken from our account.But I'm 100% sure, that it accepted the payment AND that the itenary said "priority" the day, that I did the online check-in.It is the first, and last, time we ever will fly with Ryanair. | 1 |
Air Europa | We had booked Air France Toronto to Malaga but the connecting flight Paris to Malaga was with Air Europa. Booked with Premium Economy the seats were uncomfortable. Just before landing I asked when our meal would be served the stewardess very rudely remarked that we were not entitled to a meal When I showed her our ticket she checked her list and there was our names with 'meal' beside it to which she stated 'Well you are sitting in the wrong seats'. We were in fact sitting exactly where we were supposed to according to our boarding pass which they checked on boarding. Thereupon she said "Well it's too late now so what do you want to drink?" I asked for a hot drink too late it had to be something cold. First and last for us with this airline! | 1 |
Eurowings | We had booked a Smart fare and were pleased with the extra legroom and effective priority boarding (though the seat was a little hard for a 3 hrs plus flight). The plane operated 45 mins late. The queues for check-in and to get into the departure lounge were long and slow, partly due to Eurowings justified attempts to weed out oversize cabin luggage. The smooth process of boarding and stowing cabin baggage made up for the earlier queues. Strangely, after one pass through the cabin to sell refreshments the cabin crew disappeared for the rest of the 3 hrs plus flight. At Hamburg the plane was met by buses, but the disembarkation process was smooth. Overall Eurowings was not bad for a low fare carrier -- comparable with Jetstar and a cut above Ryan Air. | 7 |
Ryanair | We had booked a family trip to Italy in connection with my wife's birthday. There were 7 of us set to go. 2 weeks before departure, my wife's grandmother, who was in a nursing home, became very ill and we were uncertain if we should go. 1 week before departure, my wife's grandmother passed away. We didn't immediately have the energy to sort out the plane tickets, so we only wrote to Ryanair on the day we were supposed to travel, saying that we didn't feel we could go due to the death of my wife's grandmother. Ryanair responded very quickly and, in an understanding and accommodating manner, requested the death certificate. Shortly after, we received a heartfelt message expressing their condolences for the passing of my wife's grandmother and informing us that they were refunding all the money. We hadn't expected this at all. Extremely pleasant and professional throughout. 5 stars from us | 5 |
Grupo IAG | We had booked a flight + car hire through BA for a skiing trip. Because of adverse weather conditions we were unable to land at our intended airport and were advised to make our own way to our destination - we were now in the wrong country! I decided the best course of action was to rebook the rental car at the airport we had landed at. Avis were not prepared to amend my original booking so I had to pay again - effectively paying twice for car hire. Thank you BA for reimbursing me in full, promptly and without fuss. | 5 |
EasyJet | We had booked a flight for an important family celebration. After the passengers had already waited for takeoff on board of the plane Easy Jet decided to cancel the flight to avoid the risk of having to leave the plane over night at the destination airport. According to the pilot the company had taken this decision against his advice.The flight was cancelled without a replacement. The rebooked flight was 8 hours long (original travel time 2 hours) and arrived 24h later. We missed the family event and easyJet was consistently as little helpful as possible and not willing to take responsibility at any point.When we filed for compensation EasyJet was using technicalities like a different residential address to delay payments and make us resubmit claims several times.This was an experience of deeply unethical business behaviour. There was a complete lack of respect for the customer as a human being. We rather felt treated like objects milked for profit. | 1 |
Iberia | We had booked a flight from Munich to Madrid (scheduled time of departure: 7:35 AM, arrival time: 10:20 AM). All the passengers were waiting in front of the gate and the only information we have got at about 7:40 AM was told in Spanish. They have said something about technical problems and delay of departure – no information in german or even english. At 8:00 AM all the passengers were told to take back their luggage and go back to the Check-In counter. This time in english and german – but no explanation. All the passengers were waiting and did not get any information when their journey will be continued. Unfortunately we were nearly at the end of the row and 3 hours later we've received the vouchers for drinks/meals (EUR 8). We got informed by other passengers that the airline was trying to rebook the passengers flights because they did not have a replacement aircraft.But there was only one woman who gave out the vouchers and only one woman who was trying to find alternative flights. The others (3-4 pax) were sitting around and couldn't give any information. At about 11:15 AM a woman got informed that she was already rebooked for a longer while. The new departure was at 11:45 AM.Then the other passengers – us included – started to ask the man who was sitting at another Check-In Counter if they are already rebooked as well. I wonder if we would have been informed by the stuff of Iberia without asking. I don't think so – the staff was unpolite and incompetent. Our new departure time was 3:05 PM – we spent more than 9 hours at the airport (7 hrs of delay). I knew that we have claim for compensation and I wanted to have a confirmation from the airline that the flight was cancelled due to technical problems. (Because if the cause of delay/cancellation would have been a strike or the weather we won't have a claim) But the stuff refused. They told us that this is under the responsibility of the tour operator and that they already know that our flight was cancelled. Of course they didn't... We were trying to get this sh**** piece of paper for 2 hours, but we didn't receive it. That thing „simply cannot be done that way" and they are not allowed to and that we have to go back into the row where the passengers who had a onward flight were still waiting for rebooking – 7 hours later!! And 4 other employees of Iberia where sitting around and did nothing.Currently I am waiting for the reply of Iberia to my letter of complaint/claim for compensation and if any of the people reading this who had this trouble as well – I hope you will do the same after your journey (at least you have continued)! 250 EUR per person – it's worth it! | 1 |
Grupo IAG | We had booked a flight on Iberia Website. Boston (BOS) to Barcelona (BCN) Everything about the booking seemed normal until we saw some fine print. Although Iberia booked our flight, the actual flight would be on Level Airways, which is a subsidiary of Iberia Airways. We've flown Iberia before and had no issues, a very good airline. We assumed that this would a good flight as well. Well, we couldn't be further from the truth, with that statement. Boarding was a bit confusing, yet they did get that sorted. Our flight had taken off with a slight 30-minute delay, due to a mechanical issue that they originally claimed would take a few hours to fix. They were about to take us off the plane, but the captain said that there was no further problem, and we can continue normally. After about one hour into the flight, we were told that a stabilizer was not ‘retracting’ completely. This was creating ‘drag’ on the aircraft, which was burning more fuel than expected. It would not give us enough fuel to reach our destination safely (Spanish coastline), and potentially run out of fuel. The captain turned the plane around and landed safely back at Boston Logan International Airport. Our original point of departure. We were all relieve that we landed safely. After arriving at the gate, the cabin crew as well as the remaining staff for the airline, remained silent. As if they were instructed to say nothing. We had no instructions or direction from any of the staff. Everyone from the flight proceeded to the ticket counter, to try and find out if there was any information available about rebooking, or if this flight would go back out tonight. Since it was already close to midnight, there was a strong sense that we would not be flying out at all. All the staff would tell us is, that we would receive an 'e-mail' with further instructions. (Which we never received.) The passengers that were there, including ourselves, had to figure out which baggage claim to retrieve our luggage. There was no assistance offered by the airline staff at all. Once we gathered our luggage, we arrange for a car service to bring us home. Luckily we were about 15 minutes away from the airport. Most of the passengers there were stranded and had nowhere to go. Finding out a day later we made the news. This airline has the worst communication skills that I have ever experienced in the 40+ years of flying. This is the 'SPIRIT' of Spain. Poorly organized and poorly managed. They are an example of what an airline should not be. Researching further, they cancel over 50% of their flights. They consistently blame someone else out of convenience. When calling Iberia, they would be helpful at first. But then when trying to get onto another flight that they had transferred us onto, the itinerary was wrong. We would miss all connecting flights. We would call back and they would do nothing for us. Just an egregious airline. They should have called it A 'LEVEL' BELOW. AVOID FLYING WITH THIS AIRLINE. NEVER AGAIN | 1 |
Grupo IAG | We had booked a flight on Iberia Website.Boston (BOS) to Barcelona (BCN)Everything about the booking seemed normal until we saw some fine print.Although Iberia booked our flight, the actual flight would beon Level Airways, which is a subsidiary of Iberia Airways.We've flown Iberia before and had no issues, a very good airline.We assumed that this would a good flight as well.Well, we couldn't be further from the truth, with that statement.Boarding was a bit confusing, yet they did get that sorted. Our flight had taken off with a slight 30-minute delay, due to a mechanical issue that they originally claimed would take a few hours to fix. They were about to take us off the plane, but the captain said that there was no further problem, and we can continue normally.After about one hour into the flight, we were told that a stabilizer was not 'retracting' completely. This was creating 'drag' on the aircraft, which was burning more fuel than expected. It would not give us enough fuel to reach our destination safely (Spanish coastline), and potentially run out of fuel.The captain turned the plane around and landed safely back at Boston Logan International Airport. Our original point of departure.We were all relieve that we landed safely.After arriving at the gate, the cabin crew as well as the remaining staff for the airline, remained silent. As if they were instructed to say nothing.We had no instructions or direction from any of the staff.Everyone from the flight proceeded to the ticket counter, to try and find out if there was any information available about rebooking, or if this flight would go back out tonight. Since it was already close to midnight, there was a strong sense that we would not be flying out at all.All the staff would tell us is, that we would receive an 'e-mail' with further instructions. (Which we never received.)The passengers that were there, including ourselves, had to figure out which baggage claim to retrieve our luggage. There was no assistance offered by the airline staff at all.Once we gathered our luggage, we arrange for a car service to bring us home. Luckily we were about 15 minutes away from the airport. Most of the passengers there were stranded and had nowhere to go. Finding out a day later we made the news:Look Up: boston25newspeople-are-piling-up-passengers-stranded-after-iberia-flight-makes-emergency-landingThis airline has the worst communication skills that I have ever experienced in the 40+ years of flying. This is the 'SPIRIT' of Spain. Poorly organized and poorly managed. They are an example of what an airline should not be. Researching further, they cancel over 50% of their flights. They consistently blame someone else out of convenience.When calling Iberia, they would be helpful at first. But then when trying to get onto another flight that they had transferred us onto, the itinerary was wrong. We would miss all connecting flights. We would call back and they would do nothing for us. Just an egregious airline.They should have called itA 'LEVEL' BELOW.AVOID FLYING WITH THIS AIRLINE. NEVER AGAIN | 1 |
Wizz Air | We had booked a flight on the 14th of July from Copenhagen to Gdansk. When we arrived three hours before in the airport of Copenhagen as planned they told us in check in, that we were on a standby ticket and that we couldn't get on the flight to which we had booked and payed a ticket. When we arrived at the gate with our boarding passes, Wizz air denied us access on the flight because they had overbooked the flight by 10%. They kept saying that this was fully legal and that we just couldn't use our boarding passes because other people also had our seat and that we had to pay for another flight ticket even though we had our boarding passes. They even denied a mother access to the flight where her two children beneath 10 years old were already sitting alone with no adults! We then left and had to go back to check in to wait for 6 hours just for them to tell us that they would send us an email at some point. So we lost a full day and our plane ticket because they denied us access on the flight we had already payed for. I have never experienced worse in an airport or from an airplane company, and there's a lot of horrible experiences to pick from. But Wizz air wins the prize of the worst company ever made and they should call themselves Ji(zz) air because it's like being forcefed a massive dick. Congratulations 🎊 | 1 |
Eurowings | We had booked a flight with Eurowings to Montenegro for 4 persons but is was cancelled due to Covid. Now we have the voucher valid tot 2023. 1 of the 4 persons can not longer join the rest on the next holiday due to fysical problems. We asked Eurowings that we can have a refund for the 1 person that can't go. They tell us is it is impossible to split the voucher. This person is lost 300 euros now.. We are disappointed that they do nothing to solve this. | 1 |
Grupo IAG | We had booked a round trip to Toronto for a special celebration, flying out on Friday 16th May. My husband booked well in advance and loads of seats were showing on the return flight from Toronto to Dublin. He was able to arrange for us to sit together. My husband received an email last week saying they had to replace the airplane for the return journey, which is fine except now they have us sitting totally separately. This is unacceptable and will ruin what would otherwise be the great end to a,very special celebration. The email informed my husband he would get a,quick reply and they are trying to sort out the problem but we have heard nothing. I don't understand why they did not book our seats together as we booked very early. They need to rectify this urgently. | 1 |
Lufthansa | We had booked a wheelchair for our mother through Lufthansa and received a confirmation via email. However, upon arrival, no one provided a wheelchair, nor did anyone assist her further. As a result, she missed her flight. Despite this being Lufthansa's mistake and responsibility, they failed to offer any assistance.I called Lufthansa three times and spoke to three different employees, each of whom gave me a different answer. Their responses were unprofessional, and they provided no resolution. Ultimately, my mother was left waiting for five hours at Frankfurt Airport without any assistance from Lufthansa. It's unacceptable and deeply concerning that Lufthansa couldn't assist an elderly woman, especially when the oversight was on their part.The same thing happened to her on the way back to Denmark. This time, they helped her halfway, but we still needed to intervene; otherwise, she would not have received any help, and that too only halfway. | 1 |
Grupo IAG | We had booked and paid for our seats well in advance , an aisle seat and a window seat for myself.We travel always in WTplus and like to sit half way down on the starboard side.On checking in I was informed by the checker that there was a problem with my seat and they would have to move me to the seat opposite my husband which would be on the end of the four centre seats.I asked what was the problem was? He couldn't tell me. I said that I never use the on-board entertainment, I don't have to adjust my seat or footrest as I read, and I sure that I could accommodate my meal.He got onto to phone and after alot of umming he said I could keep the seat.I was furious , there was absolutely nothing wrong with the seat.Once on board I checked the seat out and everything worked.As almost the last of the passengers boarded a young lady took the seat that had been allocated to me , and was at once greeted by all the cabin crew. Yes she was an air stewardess doing a last minute concessioned flight to New York as a shopping trip.Apart from being lied to as my seat was faulty , I wonder how many times this has happenedAs my previous review I don't think we will fly with BA again | 1 |
Grupo IAG | We had booked as a couple months before the flight, but when we booked in one of us was seated in row 45 and the other in row 70 - not even on the same level. we asked several staff over the time we waited to board the plane if we could be seated together and each time were told go ask someone else as they would sort it. one staff member told us we were lucky to have seats as they had over booked by 5 passengers - As the flight was a long haul one we felt the attitude of the staff was disgusting and we will NEVER fly with BA again. | 1 |
Jet2.com | We had booked assisted travel but staff at both airports were in confusion as to what was required. This is an airport issue, not Jet2's but Jet2 could GREATLY assist by updating the seat-booking section of the booking arrangements. Could you indicate which end of the plane assisted travellers will be boarded at so that seats at that end of the plane can be chosen? Seats are far too narrow for comfort of people with reduced mobility. | 3 |
Jet2.com | We had booked flights only to Gran Canaria and the return was delayed 32 hours due to storm Eowyn. We were notified the previous evening and told we would be given accommodation, meals and relevant expenses at a nearby hotel courtesy of Jet 2. The hotel was 5 Star and on a beautiful seafront area. Our room had a sea view and the service was excellent.We were impressed with the communications from Jet 2 always keeping us up to date. Too often nowadays we hear of passengers complaining about lack of information but Jet 2 excelled themselves. They also provided a bus to take us to the airport.From the outset when we arrived at the airport for our outward journey the Jet 2 reps were there to guide us where to go and always with a smile.I cannot fault them in any way and they will always be our first choice when looking for future holidays. | 5 |
EasyJet | We had booked some flights back in June to fly down to Malaga in September and back again later in the month. At the time of booking there were not any quarantine restrictions in place upon return and Government advice was not at the time to travel only in an emergency.At the time of booking EasyJet were offereing vouchers for any flights that had to be cancelled due to Covid related Government advice.We called them today and they were happy to move the flights to another date in the future but would not give vouchers.Their customer service staff have their hands completely tied by an invisible management that has no customer focus whatsoever.I said that it would be difficult to rebook flights until we know what is happening with the Quarantine rules and government advice.They said they were no longer giving vouchers and that we would either have to forfeit the whole cost of the flights or rebook for a fee.Aftr speaking to 4 different people including a manager and a senior supervisor, one of who had little understanding of the English language I was told that they would waive the rebooking fee and this would be placed on my record for when I was ready to call back in later with the proposed new flight dates.I called back and unfortunately the "Senior" Supervisor had not placed this this alebeit weak concession on my account and then expected me to wait on the phone until she had spoken to him. After a further 30 minute wait she conceded to alling me back. I have been on the phone to this terrible company for over 2.5 hours this morning and still have not resolved the issue.I am afraid that Customer Service at EasyJet is non existent and decision making managers seem to be effectively hiding under their desks from customers.An organisation I feel that wants to profit from the Covid situation and certainly has absoloubt contempt for customers time.I fly several times per year with numerous carriers and Easy Jet will now be on my avoidance list in the future.They are not even worth the obligatory 1* rating | 1 |
Ryanair | We had booked tickets for flight to Rome. Two hours after planned departures, with several delays, the flight was cancelled. Only info given. Nobody to talk to - nothing to do. No other flight. No compensation. RYANAIR is the worst company. EVER. | 1 |
EasyJet | We had booked to go to Poland for a 60th Birthday partyThe flights had been booked over 8 months agoThen three 2 weeks before we goEmail saying flights were cancelledThen even charged me a cancellation feeThey said this was an errorThis is the worst company I have had the misfortune to have dealings withI hope they go bust and all the staff lose their jobs | 1 |
Ryanair | We had booked to go to our nieces wedding in Mallorca, the wedding has had to be cancelled again and we have contacted Ryanair to change our flights, after the first cancellation we were given a voucher, this time we were quoted £45 to change the flights, so that's X8, and on top of that an new price for the fare totalling £686, meaning our return flights to Mallorca would cost us £1,310.68!That is just an insult! We won't be using this airline again! | 1 |
Lufthansa | We had bought plane tickets to Malta but due to corona they were cancelled. We got a mail saying we could rebook until 31.08.20, but when we tried it Said the booking number didnt exist no more.. we have tried ti get in touch with Them but it is impossible | 1 |
Vueling | We had bought tickets from Aalborg to Tenerife North via Barcelona. When we would pick up our bordingpasses in Barcelona, the tickets were sold!!! When we came to Tenerife the suitcase wasn´t on the same plane and it took FOUR days to get it from Barcelona to Tenerife - there is at least two departures each day. We got a lot of wrong information about the suitcase and Vueling only offer that you can spend 50 euro pr. person after TWO DAYS! What a terrible customer-service. We will never fly Vueling again! | 1 |
Jet2.com | We had brilliant flight both to Gran Caneria and then back to East Midlands Airport. The service and meals were very good particularly on our homeward flight were the staff were particularly excellent. Thank you once again Jet2 👠| 5 |
EasyJet | We had completely messed our booking up with the flights and Fadwa on the chat was brilliant. Helpful, quick to sort, polite, so for us the chat was a great experience. | 5 |
Norwegian | We had delayed luggage in July and want to be compensated for the expenses we had to make. We filled out their scheme and hasn't heard anything yet, because of 'long queues'. This is more than 2 months ago and a bit ridiculous that they haven't staffed enough people to handle cases. | 1 |
Jet2.com | We had dence low fog on our return to Leeds/Bradford airport in 15th October 2024. The pilot explained everything, kept us informed at all times about maybe changing airports. In the end he managed to land at Leeds. Well done him. A very tricky flight handled very well. | 5 |
Ryanair | We had difficulty logging into the Ryan Air APP to confirm the return flight from Rhodes, we explained this to the staff at the check-in very rude staff member said we had to pay £165. Disgraceful service. I have complained via the Aviation ADR Ryanair where given 28 days to respond they, they have asked for a 14 day extension to reply, this is how petty this company is. No understanding of how to value a customer. Also the call centre staff have no idea!!!! I would recommend anyone who has had no joy from the Ryan Air customer service to contact the Aviation ADR. | 1 |
Jet2.com | We had excellent flights both ways, we find all the staff very helpful from check in staff the flight attendants to the pilots.Check in staff were polite welconing and helpful to those of us still getting used to virtual tickets. The flight dtaff were friendly welcoming and went out of their way to be helpful. The pilots gave us comfortable take offs and landings and had lots of useful information during tge ight. We love flying jet2 much more than the competitors we will be hoping to fly with them again soon. | 4 |
Jet2.com | We had excellent flights to Split, Croatia. | 5 |
EasyJet | We had excellent flights with easyJet, I would have appreciated knowing that check in doesn't open until 3.10am in Manchester our flight was at 6am.Flight to Majorca enjoyable, on flight home sat with noisy football fans so asked to move to seats near front, very nice attendant let us move and it was much appreciated.Check in at Majorca quick and easy I would use and recommend this airline. | 5 |
Jet2.com | We had excellent service from the Jet2 staff. My cousin took I'll on holiday but was fit to fly. The staff at both Faro and Liverpool airport got her a wheelchair and made sure that she was looked after. They couldn't have done more for her. | 5 |
Jet2.com | We had excellent service, but our flights were delayed by over an hour both ways. | 3 |
Iberia | We had fabulous flights from SFO to Madrid and back. I cannot say enough about the food attentiveness of the staff the on- time flights the comfort of the seats good movies amenities etc. Only thing - the bathrooms were just as tiny and old as in economy. | 9 |
Vueling | We had flight booked to return from Barcelona in August but everything was still cancelled due to Covid but Vueling refused to refund or even give a voucher for change of flight so lost 200 Euros. Will not book again with them. | 1 |
EasyJet | We had flight from Malaga to London Luton, I try to do it check in 3 days before the flight, I have 2 kids under 12years old have to sit together, system doesn't let me choose the sit together, system diverts me to pay fees seats, and unfortunately I paid for seats £75. By the law children under 12 years old seat with their parents. So they just ripping people off doing extra charges to people. And also our flight delayed for 2 hours 10 minutes no any excuse. Avoid from this company… | 1 |
Jet2.com | We had flight only.So our first contact was with, departure gate and stewards.Each and every one treated us very very well.So completely satisfied.This makes you umber one of all 3 budget airlines we use from Bristol Airport | 5 |
SAS | We had flights booked in June, (booked almost a year ago) but the Norwegian authorities have closed the area we were visiting to foreign nationals for Covid reasons. SAS refuses to make a refund, arguing that since it is still operating the flights, it is our decision not to travel. This is a bucket shop airline. Avoid it at all costs. | 1 |
Ryanair | We had flights booked to Berlin on Fri 9th Dec took time off work booked hotels, tourist attractions etc flight on app kept saying on time sat at gate from 3.40 for a 4.35 flight with hundreds of others absolute chaos not a ryan air rep in sight then at 7.30 they cancelled flight on app no communication from airline no apologies they were not cheap paid over 500 for 2 people as birthday treat , disgraceful treatment there were people there with babies and elderly people just chaos then turned away from gate with no help at all never Again | 1 |
Grupo AirFrance-KLM | We had flights booked with KLM earlier this year, which needed to be cancelled. I requested a refund in May, which was approved in full. However only half of the refund was paid into my account. I have tried on multiple occasions to request KLM's assistance in tracing the missing refund (which is a substantial amount of money). I would always get the standard response of "please be patient". With my last round of inquiries about the refund, KLM now claims that they have paid the refund in full in May already. The only "evidence" of the payment they can provide is for exactly half of the amount (which I already confirmed had been received), which clearly shows that the other half was not paid. They are however refusing to investigate the missing half of the refund, and are instead referring me to my bank, which has confirmed on multiple occasions that the amount has not been received.I am appalled that KLM is refusing to take responsibility for a missing refund. That amount was owed months ago and was clearly never paid.I will never be making use of their services again, and will make sure that all our family and friends do the same. | 1 |
EasyJet | We had flights booked with easyjet for Sept 2020 as part of a package holiday. Holiday was cancelled due to Covid 19. We contacted easyjet in August to discuss a refund and was told we can only be given an RCN.We accepted as was given no other choice. Since then both passengers on the booking have experienced health issues.one has COPD and the other is awaiting back surgery. We contacted easyjet today to explain we cannot make any travel plans for the near future and to request a full refund. We are ATOL covered. Was told we are not entitled to a cash refund..even though a cash refund was never offered at any stage to us and we were given the impression an RCN is our only option. We are now £875.47 out of pocket as the RCN is of no use to us.No help was offered when we rang easyjet. Just kept been told this is easyjet policy. I asked the rep to apply the special circumstances policy as again was refused any help.Do not book with this company as they have zero customer service. I will NEVER book with them again that's for sure | 1 |
EasyJet | We had flights changed which did not fall within the refund criteria but heavily impacted our departure times from each airport and therefore our time at the holiday destination - we asked for a waive on the price of changing flights but was given short shrift - which is a shame | 3 |
Grupo IAG | We had flights to JFK from LHR, flight left on time and arrived on time outward, return departed on time arrived early. On board services were great food & drinks no issues, staff were great. Used special assistance worked very well both ways.Great 😀âï¸âï¸ | 5 |
Grupo AirFrance-KLM | We had four tickets to New York to fly September 2020, it was June and we didn't even know if would fly or not so we decided to cancel it in advance thinking they would return the money as they said they would only charge us with a small amount. Our surprise was when they took 75% of the total amount! They only return 25% of the ticket and didn't even provide a voucher. This was the worst customer service I have received. | 1 |
EasyJet | We had good flights to and from Bulgaria, all crew very niceTime to get rid of the ridiculous mask requirements | 5 |
Jet2.com | We had good seats, and the staff were fine. The food was awful though, but not in their control! | 5 |
Grupo IAG | We had great flights and good food. We went out LHR-MLE business class at night and back premium economy in the daytime. We loved the club suites, which had masses of storage space, comfortable bed, big TV screen, and a private ambience in the little cabin near the front behind first (6E and F).Gate staff saw my wife's hidden disability lanyard in a crowd of hundreds and loaded us with the less busy families etc in group 1. The air steward called Brad was extremely attentive, kind and thoughtful. He was the best air steward we have ever had and made our journey really pleasant. My pre-booked vegetarian meals were surprisingly tasty. Toilets were fairly busy given the number of business class seats, but the large disabled wc was very spacious.We returned on premium economy and had booked the fabulous seats at the back (34Aand B) , which had just as good a recline, calf rests, which made the seats pretty comfy, and we were not bothered by the close toilets because people queued on the other side of the curtain by the exit doors. We enjoyed these seats more than the equivalent seats on Virgin. | 5 |
Jet2.com | We had great return flights to Skiathos and were impressed with the ticket prices, flight staff and actual flight experience. First time we have used Jet2 and found it very easy having downloaded the app. Would not hesitate to recommend based on our own experience. | 5 |
Jet2.com | We had great staff going, and coming back they couldn't do enough for you, we could even hear what the captain said coming back when we was in the air, as normally they are so quiet. The only downside is that Jet2 has taken chicken cuppa soups off the menu last year and 4 the last 4 trips I've had to have tomato soup😒😒, BRING BACK CHICKEN CUPPA SOUPS | 5 |
Jet2.com | We had great time. Check in was easy and the meals we had pre-booked were served early and were really good value. | 5 |
Jet2.com | We had huge issues on the A330 where the toilet flooded the plane, putting the crew under a huge amount of pressure. Nevertheless, they handled the problem with perfection and I helped flush the toilet every 60 seconds to avoid further spillages. | 5 |
Grupo IAG | We had initially booked a direct flight with American Airlines/Iberia from San Francisco to Barcelona (12 hours). When we got to the airport, we found out that American Airlines had transferred our flight to LEVEL, which we'd never heard of before. Neither my husband nor I could get any rest during those 12 hours because the seats on the LEVEL plane were incredibly uncomfortable. Think Frontier airlines, but for 12 hours. The hard seats put pressure on my lower back and hips, and my butt/hips would fall asleep every couple minutes unless I shifted in my seat or stood up to stretch. The airline also didn't provide complimentary blankets or pillows like most international flights - we would've had to pay extra for them. The movie selection was really limited, with very few new movies compared to other international airlines, so the flight time really creeped by. The food wasn't bad though! Unbeknownst to us, our flight ticket allowed us to get free food, and it was on par with other more established airlines. The vegetarian options were particularly good. That's the only reason I'm giving LEVEL two stars. | 2 |
Grupo IAG | We had issues with our flight and I have emailed the CEO 3 times and all I got back was we are having so many complaints that it might take a while to contact you. What a joke of a response. You need to invest in people and technology. | 1 |
EasyJet | We had just one simple return flight in September 2021 between Bristol and Newcastle. Awful, awful, awful. It was an endurance. It was only a 45 minute flight but Easyjet made it as uncomfortable as they possible could. Rude staff at check in - no easy bag drop as you have to pass a controller who checks your papers. Barking orders about masks. Everyone on the plane had to shuffle on with their masks to more barking orders telling us to wear masks, never take them off, if you sip a drink we CHARGE YOU FOR put it back on immediately. Horrible like something out of an old horror film. We all sat subdued whilst officious trolley dolleys barked orders. More orders about not smoking - same message over the tanoy FIVE times!!! Who does not know you cannot smoke on a plane - how long has it been. All the messages were negative, controlling, rude and offensive to adults. Lady behind us had a panic attack with her mask as she had COPD - staff said no excuses put it on.... WE WILL NEVER FLY easyjet again - even if it is the only airline going to our chosen destination - we shall chose another destination. On this site over 72% of feedback was BAD - Easyjet take notice. | 1 |
Jet2.com | We had lined up to depart from Leeds airport to be then told the plane was faulty and we were delayed as we needed a new plane why did nobody find the fault well before our departure time? The plane we eventually got nearly 2 hours after our scheduled departure had no fuel in it as I went were made to sit on the plane with no air con for 45 minutes while we waited for a petrol tanker to turn up.. This is disgraceful service. | 3 |
Jet2.com | We had mobile assistance.the staff very very pleasant and helpful in Birmingham and Chania Crete | 4 |
EasyJet | We had multiple changes to both of our flights. We wasn't given reasonable options on the manage my bookings log in so I contacted customer services for help. The staff member was very helpful and informative. | 5 |
Jet2.com | We had no delays really apart from a few minutes on return flight. No issues at all. 2 lovely flights to gran canaria. Flight attendants were lovely and nothing was a problem. Highly recommend jet 2. | 5 |
Jet2.com | We had no difficulties checking our cases in, nor the wait for boarding. The staff we friendly and professional on the ground and in the air.The only disappointment was that the two hot meals my wife and I order which were Chilly Con Carne and Macaroni and cheese were the worst meals we have ever tasted!!!! We left the whole lot and paid £7.50 per meals. This needs to be improved for sure!Many thanks, | 5 |
Ryanair | We had no issues at all with the company. The booking, checking in and flight all good, no issues!What we do have a major issue with is some other customers on the flight coughing and sneezing. Making no attempt to contain their germs. Low and behold we got covid 2 days into our 7 day holiday. On the return fight we wore masks and will continue to do so on any future flights. | 5 |
Ryanair | We had no luggage, were flexible with the seats and are used to do online registrations. So, got attracted by cheap Ryanair tickets and nothing seemed to have gone wrong....Problems started before we reached the airport. The registration portal was consistently not allowing us to complete registration, failing at different stages. After numerous attempts from different devices we reached out to Ryanair support who concluded that they also cannot resolve the problem and the only way we can register is in the airport. We had few follow ups with support who assured us that it is indeed issue of the company and thus airport registration will be free for us. We made screenshots of the correspondence and naively thought that those would suffice in the airport.Hahaha...upon arrival to the airport we figured out that there were crowds of people with the same problem. We were sent from one corner to another before Ryanair personnel concluded that they do not bother bother about their company's mistakes and as per it's standard rules will fine by eur 150 everyone who could not proceed with the online registration. No arguments, no screenshots and references to the Ryanair support helped. Personnel was absolutely rude and kept yelling at passengers in absolutely unappropriate form.So, for the company's own failure we had hours of stressful waiting, heard much swearing and yelling from the personnel, paid extra eur 300 just to finally register for the flight... Don't be bribed by their attractive prices. Regardless of your plan you will likely pay few times more... | 1 |
Ryanair | We had no problems with our return flight to Perugia. Also booked car parking through Ryanair. Everything worked like clockwork. We turned up at the time advised. Check in was well managed, with a guy on duty to control the flow to the various desks. Bit of a glitch when the pilot announced that we had missed our slot by 15 seconds and would be stuck on the runway for 2 hours. Anyway, he must have blagged an earlier slot and we only had about a 20 minute delay. Return flight bang on time. On this sort of performance, Ryanair holds its own very well with airlines charging a great deal more. We had no choice but to use Ryanair to our chosen destination as they are the only ones flying there…but we will seriously consider using them in future to destinations where we have normally used competitors. | 4 |
Jet2.com | We had no problems. The staff were very helpful. Flight very good and on time at both ends.Could not ask for any more. This is the 20th time we have used Jet2. | 5 |
Jet2.com | We had one hour delay, and my seat was dirty, it had rubbish left from the previous passenger seating on the same seat. | 1 |
Turkish Airlines | We had one of the worst experiences with Turkish Airlines; starting from trying to check in over seat selection which were not upheld. First, the app did not recognize Cyprus as a country, requiring us to check in at the airport. Does the Turkish government's hardline politics impact Turkish airlines customer policy?Second, we paid for extra legroom seats on our flight out, but these were not provided. instead we were seated in standard seats, in different sections of the plane. Third, the flight to istanbul was so delayed that we had to run from one terminal to the other, and just made it in time before the boarding closed behind us.Fourth, although we booked extra leg room seats 10 days ago (and have paid for) for the return flight tomorrow, Turkish keeps on messing the seats up and despite several rounds of contacts with customer service, the booked seats are again (!!) not showing up on the system. When contacting customer service, you can't get anything done through calling the hotline, but need to put in a message (through a feedback portal), which takes several days to be addressed.We also are still awaiting the promised refunds from the flight out. By far the worst experience flying abd customer service we've ever had.Update: received finally a customer service reply, 3 days after the flight Aug11th: " We're sorry that we were unable to reply to you in a timely manner.We reviewed your feedback and investigated your reservation S7FFAC. However, we found that you already had boarded your flights." - no mention of a refund, voucher or anything. | 1 |
Jet2.com | We had only booked flights with Jet2 from Birmingham to Split in Croatia. The process of booking,and boarding couldn't be easier. With the app. your boarding passes pop up on your phone as soon as you need them and keep on refreshing so that you never have to look for them and no printed bits of paper needed! Flight staff are friendly and efficient so we had minimal stress. | 5 |
Grupo AirFrance-KLM | We had our 2 new suitcases damaged on our way back home. They were damaged with tears, holes, and dents. On KLM's website, they write so nicely that they replace damaged baggage when it is in their custody. They concluded the damages on my now useless suitcases as "normal wear and tear" and have closed the case, as they do not wish to elaborate further.On one of our flights, there was an incredibly accommodating and (child) friendly stewardess. On the next flight, there was a condescending and rude stewardess.The planes were fine, but the food was terrible.I would not immediately recommend traveling with them. | 2 |
Norwegian | We had our baggage broken into from Copenhagen to Gatwick and have had zero help or assistance to sort the issue. Our suitcase was ripped apart and a Dyson Hairdryer has been stolen. We told staff at Gatwick who told us they were short staffed and couldn't help us. After some persuasion they took photos and logged the issue. We had an email the next day, telling me it had been acknowledged, but had nothing since. I've logged the issue online and had no response. I've even gone back to Norwegian Air at Gatwick on another trip and they said they couldn't assist me and gave me a telephone number that tells me to log everything online. It's the worst customer service I've ever known. Please think twice before choosing this airline. | 1 |
Ryanair | We had our first flight cancelled by Ryanair and had to re book a few days before leaving to Malta, ended up missing that flight because we was 10 minutes late at gate departure even though plane was still sitting on runway they would not let us board, lucky there was a flight the following day for 7.99 but when I asked the Ryan air customer service girl ' Aruna ' she said her name was at Stansted airport if she could book the flight for us she said if she did it it was cost 100 pound, I did say what a rip off it was and tried booking the flight myself but was having trouble doing it on my phone, when I asked her for help she said 'seeing as I said it was a rip off do it myself' what a joke "customer service," we had to book in a hotel overnight and even they said ryan air are terrible for not letting people on the plane once the boarding time was up. We had to book priority seats and it ended up costing about 65.00 for the following day but the plane was dirty rubbish all over the floors and seats and it was the same on our return. We won't be flying with them again. Rubbish service but I suppose you get for you pay for. Don't know why we had to pay priority seats either because there was only about 20 people on plane. | 1 |
Eurowings | We had our flight cancelled 1 hour later than the original departure time was scheduled. We received the money back for the flight, but we are completely ignored when asking for the compensation that we should receive based on the law. They just do not reply to my emails. I think that this is outrages, because we are entitled to that compensation and they cannot ignore us just like that. | 1 |
Vueling | We had our flight cancelled 30 minutes before being due to travel - this cannot be avoided in some cases I know but the way it was dealt with was disgraceful. No guidance given we were running around having to ask for guidance and eventually told to collect our luggage and go line up at a customer service line. When we finally got to the front we were simply told to book a hotel and we would we receive an email with new flight details and we would be compensated for the hotel (€150 pp per night). So we did this- eventually our flight details were sent- 4 days later we were offer, this was a 5 day trip to northern Spain, 4 extra days was not acceptable as we had to get back for various plans.So we made our own arrangements, we are now being told that we are not entitled to any compensation as the cancellation was due to weather. Frankly this is disgusting and cannot be stood for, we were shoved away from the desks simply to get rid of us with the promise of compensation for our hotel room, now we are told we are not entitled to this.I replied immediately to this email and yet to get a reply- disgraceful customer service. | 1 |
Turkish Airlines | We had our flight cancelled after waiting for 3 hours after the departure time. We were told by ground staff to keep all receipts so we can get them refunded.Unfortunately we have not been able to get refunds for the expenses for travel and food having submitted adequate recipes. They are now asking for formal invoices, which we were not told and no taxi or restaurant would be able to provide.We were also told that the flight was delayed due to technical reasons and now they are claiming something else avoiding compensation.Awful phone service with awful customer service, emails are not any better with responses copied and pasted.AVOID LIKE THE PLAGUE, thief's and liars. | 1 |
Lufthansa | We had our flight cancelled back in March. They said they would refund us for our cancelled flight within 6 weeks. It has been 5 month still no refund. They don't even pick up the phone or mail you back.What a trashy company. Thats the last time. | 1 |
EasyJet | We had our flight cancelled in February due to the storm. EasyJet put us on a flight three days later, put us in a hotel and told us to pay then reclaim our expenses. We paid out €380 for two hotel rooms for two nights (3 adults). Paid us back £109 telling us we should of caught an earlier flight even though they told us it was the first available one! Can't speak to anyone with any sense, keep getting the generic email, will have to take them to court if this is not settled | 1 |
Grupo AirFrance-KLM | We had our flight cancelled whilst we were on the plane. Had to disembark and collect our luggage from baggage reclaim. An offer of a later flight was unsuitable as we had to get to Rome to embark our cruiseship by a certain time. Result -missed cruise and although compensation claimed for cancelled flight 3 months ago nothing paid out by KLM.Travelled with KLM 3 weeks ago with no complaints. | 1 |
Ryanair | We had our flight cancelled yesterday morning luckily we hadn't set off as the flight was at 13.00. Tried to book another flight option but I could go on Wednesday but no room for my husband. So we booked another flight for today. Refund in progress for my husbands ticket but unable to cancel my Wednesday flight and get my refund please help thanks | 3 |
Grupo AirFrance-KLM | We had our flight cancelled. There were no KLM flights available so we booked another airlines flight because we were attending a wedding in 2 days and we needed to make sure we were there.The next day they rebook us on another flight. We no longer need that so we called to change our booking and keep the return journey. First we were told it is possible and then later after confirming with several messages, they tell us unfortunately it's not possible, have to cancel the whole booking and guess what - we have to do it ourselves on the website , separate refund request for each passenger and each extra bag (that's two refund requests per bag). At the end, there was a technical error on the website and couldn't submit all my refund requests (which were many just for one booking!!)I have no words for this and the only reason I am posting this review is because it helps my mental health to write about it. So now we still have to book a return flight home without knowing if we are getting money back from KLM. It is easy to take our money with just one click but when things go wrong it's up to us to claim and wait for it?? I might as well fly the plane myself | 1 |
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