Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | We flyed from Tenerife to Dublin on the 06/08/2019. We arrived to Dublin on the 07/08 at 12:30am. Our big suitcase went missing. Now is 72 hours and still nothing! We filled Up the form on the airport with a very rude lady from aer lingus. I calling them every day since,but nothing. I called Tenerife airport and they confirmed that my bag leave Tenerife with me on the aircraft heading to Dublin. What else I Can do? Unprofessional service on the ground and aircraft as well. | 1 |
Eurowings | We flyed to tromso from Milan with three bikes. Bikes never arrived. We was waiting 5 days in Tromso. The call center is unuseful, we fill the format for the lost baggages, into the app they gave us wrong information about the baggages. After 5 days without any clear information about the baggage we decided to go back in Milan. The trip was completely ruined and the holidays too. By the way, the eurowings' app told US that our bikes are in tromso from Yesterday morning but they wasn't. Now we have to look for our bikes. | 1 |
Ryanair | We followed the instructions to check-in online, filled in our passport information and got a message saying "you are now checked in".As we got to the airport, the pesonnel claimed that we were not checked in and made us pay 90 euros as punishment.We logged in to the ryanair account and showed them the message that said that we were in fact checked-in. Apparently, we didn't finish the check-in proccess on-line, and this message was just an error.We asked to speak to management, but we were told that we would have to wait a long time, and therefore miss our flight.I actually got the feeling that the personnel took great pleasure in our anger and disapointment.I have made a complaint to Ryanair with evidence that I was checked in on the website, but their response is bulls**t. | 1 |
Jet2.com | We found Jet2 very efficient, there were lots of people to help as she goes through. Very happy customer. | 5 |
Jet2.com | We found a very affordable flight from Manchester to Venice with Jet2. Everything was straightforward and it was direct. Really nice air hostesses and probably the easiest part of our hiking holiday in the Dolomites. | 5 |
Jet2.com | We found alongside quite a few other passengers old & young that the seats are so uncomfortable, Also the walk from the station to the departure was such a long way. | 2 |
Grupo IAG | We found it very confusing that we had to check our carry on cases into the hold, when we assumed they were boarding with us. We were told by a member of your staff to check them in or we would be charged an extra €35 each. You have a lot of staff, but they aren't very helpful. Woman at baggage handling was downright rude, she wasn't busy either but was rushing me to put my bag on the scales. She definitely wasn't friendly or helpful. It's basically a do it yourself set up, and get lost....not impressed, especially when we hadn't flow with Aer Lingus for years. It costs nothing to be helpful when this was explained to all of your staff in the first place. Not a nice experience. | 2 |
Jet2.com | We found not only were there plenty of Jet2 staff to be seen but they were all extremely helpful and friendly. | 5 |
EasyJet | We found out I have to have urgent surgery and cannot fly for 2-3 months. Pur flight was in a month's time so we thought we would lose our holiday.Abdallah was so helpful and informed us that we can amend the flights to a different date if we pay a fee which is fair enough. He was considerate and helpful.Great service Abdallah, thank you. | 5 |
Jet2.com | We found the seats very uncomfortable around 2.5 hours into the flight (the same happened on our previous holiday to Skiathos). It felt like you were sat in a hard hammock. We also had an unusual experience with the cabin crew on the Izmir flight. My wife need water and a cup to dissolve pain killers she was overdue to take for an injury she has sustained. The crew just provided a bottle of water and turned to other passengers not providing a cup. My wife requested one but wasn't heard. I spoke louder and gained one of the crews attention who nodded to me to indicated that the cup would come when they had finished with the other passenger they were serving. At that point they then proceeded to walk further down the aisle and ignored us. I requested again at a level I thought they needed to be able to hear. The cup then arrived and I was admonished rather loudly for "there's no need to shout". This is not the standard of service I expect or have received on many Jet2 flights previously. | 3 |
Jet2.com | We found the staff helpful and very experienced | 4 |
EasyJet | We found the whole experience, from arrival at Gatwick , fast efficient and professional. Check in, gate announcements, boarding and the flight were all fast and trouble free.Our holiday to Corfu was certainly a pleasant experience from booking to landing back at Gatwick , all as described in the brochure. We wouldn't hesitate to recommend EasyJet to all our friends and family! Thank you EasyJet | 5 |
Jet2.com | We frequently use Jet2 to travel to Fuerteventure, the flight on this occasion was perfect the flight was on time the crew were kind and helpful, I would recommend Jet2 flights and would use them again. | 5 |
Jet2.com | We generally opt to use Jet2 for our European air travel as it always turns out to be good experience. Helpful check-in staff and flying is a smooth trouble free process. | 5 |
Grupo IAG | We get to the airport having checked in online and go straight to bag drop. We check out luggage in and then we see a sign that says if we don’t check our carry on luggage they will charge us 35 pound for each bit. I have never had to pay for carry on luggage under 7 kg (which is what it says the limit is). We are a group of 6. Who just paid £175 for our carry on bags! Told we can’t take the travel pram, can’t take the car seats, it just gets worse. We follow the never ending trail of hapless flyers to an abyss called gate 332-335 at Dublin airport. Only a Starbucks down there. We wait 3 hours past our departure time without any notifications. Finally the call for gate 333 comes. It says those in rows 1-10 board first, good luck with that. We were in row 1, an exit row. In Australia the seats in exit rows always have the luggage compartments cleared for those travellers use as they can’t have anything around their feet. Not this plane. Someone from halfway up the plane put their bags above us. Flight attendant didn’t give a fig. Told me to hold my coat etc etc. we arrived in Dublin. Mayhem, people jumping up, getting their bags etc. the mystery bag owner comes up and retrieves his bag. Then he pushes past everyone else to be quickly off the plane. | 1 |
Jet2.com | We go away 2-3 times a year and we would not fly with any other airline the staff are really helpful and there's always plenty of them around | 5 |
Ryanair | We go with Ryanair twice a year and every year something is changed, baggage allowance, procedures and so on. My husband is a paraplegic and so we usually book fast track, as large crowds are a nightmare to negotiate when you are in a wheelchair. This time, the fast track security check in Bristol Airport was not available (6th Aug 2022) and we had to go through the normal check-in security. We tried to get hold of Ryanair Customer Services to get a refund of the extra we paid for fast track and they didn't want to know. Ryanair doesn't mind taking you money for 'extras', but when you don't get the 'extras' paid for they don't want to give you the money back that you paid for said extras. | 1 |
Grupo AirFrance-KLM | We got a cancellation notification few hours before our international travel while the car driver traveled 2 hours to pick us up from our location to the airport but we had to apologize and rebook 2 days later as the following day was also canceled. This had put the family under lot of stress due to the time sensitive plans we had in the destination and we had to rework these plans!! Later we knew the reason was fleet shortage!!!!!Also the meal was bad; only pasta offered as they mentioned they ran out of chicken although we were in one of the front rows!! Overall the meals were very bad compared to other airlines.It was also very warm inside the plane from US and although I notified the attendant but nothing changed!!! | 1 |
Wizz Air | We got a message In the morning, where we were informed that the plane was delayed 1.5 hours, so we went later to the airport. Two more delays came up, it ended up with nearly 4.5 hours late. The normal chaos inside, with people try to get all their luggage stowed away. When we started our decent, the captain informed us that Krakow airport was closed, and we had to land in Katowice. Outside Katowice airport we did not find one single representative from Wizzair. A lot of busses were lined up, but no signs on them, we tried to ask people that was on the same plane , and could speak polish, what was hoing on. Nobody knew. The busses was not for us, but Ryanair passengers. So we ended up with a taxi to Krakow, cause we gave up to find a bus. A very bad experience with Wizzair, all about their customer service is bad, started already from online check in and onward. Its many years since we travelled with Wizzair, and for sure there will be many years to the next. | 1 |
Jet2.com | We got a message saying short delay , boarded plane waited 30 minutes to be told 2 hour delay. Then 30 minutes later air stewardess said we are ready to go . We all got excited then 15mins later they said confusion still 2 hour delay ??? Then we actually did leave before that but communication is key !! We all understand things happen beyond your control but as long as we are informed asap it's better | 2 |
Wizz Air | We got a message that checking in online or at the gate was impossible because of a payment issue which we had to settle.The FAQ and AI bot were obviously of no use, so we decided to call the Wizzair helpdesk at a paid number. It took around ten minutes to speak to someone, even although we were the third caller. It turned out that there was no payment issue, but they had changed our reserved seats.In the end, I have had to make a 12 EUR phonecall for an error on their part, and for a 50 EUR flight. That's a 20% price increase you got there!Afterwards, Wizzair refused to cover the bill, citing terms and conditions that do not apply. We are now trying to get them to pay anyway, out of principle. They could potentially abuse this system to overbook flights. Someone not fluent in English or quick with their computer would have been stranded. Such practices are not acceptable in the EU. | 1 |
EasyJet | We got a notification that our flight from Lisbon to Funchal is delayed 50 minutes, so we arrived at the airport a bit later. But they closed the check-in according to the original flight schedule, even though it was still an hour and twenty minutes until the actual departure! So we ended up missing our flight. I really think this policy serves no other purpose except humiliating the customer. | 1 |
Vueling | We got a ticket yesterday at 10:00am to Paris Orly. The flight had a 13 HOURS DELAY. Arriving in Paris about midnight then we missed our flight to Brasil. They dindt got us a place in another flight! The only thing they say is that we can claim compensation. And we dont have money to buy another tickets! What we do???? Tickets to Brazil are very expensive!!! They just said they cant do anything for us!!! It happened to us before in TAP and they did replace the lost tickets. They even put us in a hotel. Vueling didnt give us any kind of assistance. Now we are at the airport and we cant afford the ticket to go back to Brazil!!! | 1 |
Ryanair | We got back our new check in bag broken, we reported and opened a claim and airline didn't pay the cost of bag because the claim number HHNFR21243/21OCT24/1112GMT disappeared from their system | 1 |
Ryanair | We got car rental through RYANAIR due to a good price,we also got insurance for the vehicle as was also a good price.And that's where the good stuff ends.When we got to the car hire we was told to buy additional insurance as the RYANAIR hire insurance we got wasn't relevant.So we had to pay twice for insurance.3months later we got a reply from ryan air concerning refund but they said no.3 months later we are travelling and unfortunately only RYANAIR goes to the destination we are going to.as our flight is a late one we decided to get a hire car and FOOLISHLY used a separate voucher from Ryanair.Today our flight is delayed by 1hr 15min.Which now is outside the allocated pick up time for the hire car.So they want to charge us a extra £30 for late pick up.But ryan air is late so again we lose out due to this company.Please learn from our mistakes and avoid this companyAVOID AVOID AVOID AVOIDRYANAIR IS A POORLY RUN COMPANY WITH EVEN POORER CUSTOMER SERVICE | 1 |
Ryanair | We got caught in the Greek hurricane and Ryanair acted fast, professionally, gave positive information, hotels, expenses and a flight home once it was safe to fly. As always the flight crew were caring, kind and thorough.Well done Ryanair. I've flown 50 or so flights with you and have never had a problem with your organisation. OK, weather, we cannot control or mechanical problems.Don't listen to miserable people who use you as a punch bag. | 5 |
Jet2.com | We got caught up in IT glitch on way home delayed and neatly missed flight due to no communication horrid experienceDelayed 1 hour on outward journey too | 1 |
Ryanair | We got charged 110 euros fee for the check-in and me and my partner got seated in different part of the plane. Ryanair you are surprisingly disappointing. | 1 |
Grupo AirFrance-KLM | We got delayed from Amsterdam to Paris and missed our flight to Osaka by 5 minutes, someone who did make it told the staff and pilot more people were on their way, the pilot told him he wasn't gonna wait and if there was an issue he could just leave the plane. More then 15 people did not make the flight. We got a voucher for 15 euros and a flight 8 hours later. It costs us a day and a night of our trip. Never flying with klm/air France again. | 1 |
Jet2.com | We got delayed on our return flight. We were told initially 2 hours but we were only just boarding the plane at this point. No meal voucher offered for the airport or compensation. No complaints on the flight itself just poor 'operational planning' | 2 |
Ryanair | We got here early (1220pm)to avoid all the chaos going off at the download festival literally 5 min from airport and after queuing 30 min was told we don't open baggage check in until 2pm. The ryanair assistant said we had to be through security by 230pm. How is that even remotely possible with the slowest staff and the rudest most arrogant workers on the desk at eastmidlands I've ever spoken to. This company don't have a clue how to operate. The worst airline I've ever been with and will not use them again ever. | 1 |
Jet2.com | We got home in one piece. | 5 |
Eurowings | We got late to our connecting flight from Las Vegas to San Francisco, Just because they wanted to delay the flight for 3 passengers who didn't even show up, and get rid of their baggage. It was almost a two hour delay, and we had to book a flight for TWO days after. Also, the second meal they gave was just a sandwich, and the amount of the movies available was like 10. The flight attendants were nice, but they didn't even have a blanket or pillow for a TWELVE hour flight. What a waste of time. | 1 |
Ryanair | We got our flight cancelled with Ryanair. It was a Toulouse - Rome and they proposed Bordeaux - Venice as alternative. This airline is simply the worst. | 1 |
Grupo AirFrance-KLM | We got put on standby in Vienna on our flight back to the US. In Amsterdam we got told, that we can't board the plane because of overbooking. They put us in a hotel and gave us vouchers of EUR600 each to compensate for the inconvenience, with a link that I wasn't able to pull up (401 error not found) after finding KLM's page, we put our information in and got a claim number to track. After a week we called the airline to find out what's taking so long and the lady on the phone told us, we would have to put in a request. It was like pulling teeth! She didn't connect us with a supervisor, nor did she tell us her name. Then she talked about it needs to be investigated. Our flight the next day was also overbooked and they asked people to volunteer to give up their flight. I mean seriously? We booked it 6 months ahead of time and didn't get the flight because we didn't reserve seats (which you have to pay for on top of the ticket price). One guy told me, if we would have checked in the day before, we wouldn't have had a problem. Guess what? I tried to check in a day early but it wouldn't let me because I have an Austrian passport Even though I was on a return flight, it said something about "you might need an ESTA". I don’t need an ESTA. And they should have seen that we are coming back. But I guess the fact, that they put us on a different flight than booked on the way to Austria, screwed them up. Who knows. | 4 |
EasyJet | We got there in the end. Asking for the Booking Ref is not easy, when that Ref is not shown alongside the Flight No that is easily available. | 4 |
Grupo AirFrance-KLM | We got to CDG airport 3 hours before departure, and we had to run to catch the flight. Long lines, some counters were closed while the ground staff was chatting, no sense of urgency from anyone. The supervisor was less helpful than the others. When we landed at LAX, we didn't find our luggage, and AF personnel had no idea of where it was. It was left in front of the house door the following day without even ringing the bell. We found the bag broken and unrepairable and AF only reimbursed us for 15% of the value for a new bag, with no explanation. | 1 |
EasyJet | We got to the airport with three hours to spare until our flight (Gatwick-Gibraltar). We'd done the check in earlier and went straight to the bag drop, then straight to security. The line to get through security was so ridiculously long, running across the entire terminal with a bunch of loops in between, that we suspected we wouldn't get through it in time for our flight. When we approached airport employees to raise this concern, as our flight was now half an hour away, they dismissed us and sent us to the back of the queue. This happened thrice. It seems ridiculous that people whose flight leaves in less than an hour wouldn't be prioritised in a queue with people whose flight is two or two and a half hours away. Once we went through security, we tried to go in one minute later than the time the gates closed (6:31am). We were not let into the flight and were instead sent to talk to customer services. There, we encountered Roxy, who was rude and dismissive of our concerns, claiming that "we'd simply lost our flight" and would have to book a new one online "or something", and that we should've gotten to the airport earlier. The EasyJet staff were clearly stressed and had been there for a while, there also didn't seem to be enough staff to help everyone. We completely understand being strung out and tired, but this was a trying situation for everyone involved and quite frankly talking to Roxy only made things worse. We saw a different staff member (we asked later on and her name is Holly) walking by and asked for her help. She very clearly had her hands full, she had three different mobiles and a walkie-talkie with her and was still kind, understanding and effective in solving our issue. She switched our flights to the next available one free of charge and helped us recover our luggage, all while dealing with several other complaints and issues from other passengers in different flights. While she seemed stressed, she was never unkind and I cannot stress enough our relief at having had our problem so effectively solved. | 4 |
Vueling | We got to the airport, and after going through security, we were told at the check-in desk the flight had JUST been cancelled for reasons unknown. As there were no Vueling reps, nobody understood why or how we could be put on the next flight.After going from desk to desk and calling Vueling, we were informed that we would be put on an 9pm flight the NEXT evening to ROME.It was originally a 10am flight that day to FLORENCE.Not only that, we were told by customer services on the phone, that they would put us on a BUS whenever we land at Rome (around 12am) and be in Florence by 4am. Cutting off almost 2 days of our 4 day break.We had asked to be put on the 4pm flight that day to Florence and he said it was fully booked - we found out shortly after that some people were automatically put on the flight at 4pm on the Vueling app by random.When we told customer services this they said very clearly we could take that flight to Rome or cancel and get a refund. Eventually after realising we weren't going Florence that day, we asked for a refund and he said we should get notification via email immediately and he hung up. Ofcourse, that email has never come through and since then we have been told due to unforeseen circumstances, we aren't eligible for anything.After 3 hours at Gatwick airport, we decided to book another flight through British Airways the next morning which were ofcourse very expensive, but we couldn't risk missing out on all the excursions and tours we had booked. So we did that.Upon reflection, I would have paid that extra 80£ at the beginning and i recommend you do that instead, because you run the risk of getting on no flight, or it being delayed, or losing luggage (please check TripAdvisor , they received a rating of 2.3 from 22,500+ people on customer feedback) It's REALLY not worth it. | 1 |
Turkish Airlines | We got to the gate 45 minutes before the flight left. It would have been an hour before but they changed the gate. They would not let us on the plane. "It's impossible", they said. With no explanation as to why. Directed to customer service, they said it was our fault and would not help us at all. You could tell the woman working at the counter did not agree with the decision. But to get to management you had to LEAVE the airport. That's right, LEAVE the airport.This airline used to be good and trustworthy. We have flown dozens of times. It has become a corrupt organization. DO NOT FLY WITH TURKISH AIRLINES. | 1 |
Turkish Airlines | We got to the gate 45 minutes before the flight left. It would have been an hour before but they changed the gate. They would not let us on the plane. “It’s impossibleâ€, they said. With no explanation as to why. Directed to customer service, they said it was our fault and would not help us at all. You could tell the woman working at the counter did not agree with the decision. But to get to management you had to LEAVE the airport. That’s right, LEAVE the airport. This airline used to be good and trustworthy. We have flown dozens of times. It has become a corrupt organization. DO NOT FLY WITH TURKISH AIRLINES. | 1 |
Vueling | We got what we expected from a low budget company. Though we did order seats with extra space in front of us to make sure, that we wouldn't sit too tight. | 3 |
Jet2.com | We had 2 good flights. We were on time and had 2 good landings | 4 |
Vueling | We had 3x adults booked for Barcelona to Newcastle flight with 2x hold luggage and they changed it. Now its Barcelona to Edinburgh. So we are screwed. | 1 |
Air Europa | We had Air France tickets from Malaga to JFK and back from MEX connecting flights to/from Paris with Air Europa. Air Europa does not provide 24-hour online check-in. We arrived 80 minutes prior to departure at check-in in Malaga to find a huge queue that moved very slowly. 3 check-in staff only ours was rather unpleasant and grumpy. With 20 minutes to go for departure we were running to security leaving behind about 30 more passengers waiting to be checked-in. Arrived at the gate to be told to rush onto the plane. Onboard the most uncomfortable airline seat old and worn and hardly reclineable. They are also too short so half your thighs don't fit the seat and it inclines downwards so one has the unpleasant feeling of sliding off! Despite the delay we made our connection in Paris. On the return we checked-in online via Aeromexico (still all on AF tickets) but the Air Europa connection Paris-Malaga did not yield seat assignments nor boarding passes. At check-in in MEX we were told they could not help us because when you check-in online this apparently messes up the boarding pass/seating process on Air Europa. Once in Paris AF staff at the connection counter finally printed boarding passes for Air Europe. Yet again the seats were very uncomfortable and old and barely acceptable for a 2-hour flight. Staff just like on the outbound were very indifferent. If at all possible I would avoid Air Europa in the future. I can handle unpleasant staff but I would avoid them purely because of the discomfort of the seats on their B737 that seem to be at least 20 years old. | 2 |
Ryanair | We had France - Morocco flights which we could not board, by law, as France went back into lockdown. Ryanair refuses to reimburse us... | 1 |
Lufthansa | We had a 10 hour flight and the food was so bad that we felt sick.Maybe they should cater something more neutral like crossants and fresh bread instead of that cheese cabbage horrible sandwiches, also the screens were crap. | 1 |
Grupo AirFrance-KLM | We had a 16-hours-delay in Amsterdam due to a much too late connecting KLM flight. No assistance given at AMS airport, so we booked a hotel at our costs and took flight KL 1395 instead. After our holidays we made a claim with KLM: first they wrote us compensation would be 250 EUR which is wrong. We protested. Then KLM sent us a mail that the compensation would be 600 EUR which KLM overruled by themselves by stating the compensation was 450 EUR. We gave them all bank details 3 weeks ago but never received any compensation. This airline is a shame. Avoid in all circumstances. | 1 |
Ryanair | We had a 2 months old baby with us, who was sleeping tightly wrapped inside a baby sling. Instead of leaving it in this safest position it could have, we were requested to pull the baby out and secure it via an additional safety belt (around the babys belly only!) face forward on my wifes' lap. The explanation of the flight assistent was that this is a rule from Ryanair she has to follow. I therefore asked Ryanair now to urgently revise or clarify this respective rule in relation to a childs age! The Ryanair procedure may be appropriate for a 1 year old child, who is able to sit by itself, but not for a 2 months old, who can easily slip out of this belt during a hard break. | 1 |
Grupo IAG | We had a 24 hour delay and were given a document stating an apology and to book a hotel that will be reimbursed. 4 months later they are not willing to reimburse us. It's a breach of contract and terrible service. They are the worse airline I have ever had to deal with. | 1 |
Norwegian | We had a 34 hour delay from Fort Lauderdale to Gatwick on 16th February due to a puncture and they have refused compensation! It was horrendous some families had no where to sleep on the second night and slept in the lobby of a hotel & others slept at the airport. Their customer service was awful no help whatsoever. | 1 |
Jet2.com | We had a 3hr delay on our flight out to Mallorca and a 3hr delay coming back. The delay on the way to Mallorca meant that we did not arrive at our accommodation until after midnight.Our delay back to Leeds meant that we did not arrive back in York until 3.30am.6hrs of delays on one holiday is not acceptable. We were given 5 euros each to spend because of the inconvenience which was an insult...needless to say we did not spend it as a matter of principle. | 1 |
Jet2.com | We had a 5 hour delay coming home from krakow, had to use an extra day's holiday as we only arrived back at LBA early hours of Tuesday morning, we were diverted to Liverpool | 2 |
Jet2.com | We had a 90minute delay on our return flight on 6th November from Lanzarote, which was not good but guess outside of your control.Staff on the return flight were very good and helpful. | 3 |
Grupo IAG | We had a BA overnight flight to and from Heathrow to Johannesburg (out Dec 24 back Jan 25) and it was a complete nightmare. Both planes were filled with business class seats with economy crammed in at the final third of the plane, the space allocated to an economy seat is abysmal, so uncomfortable and a tight squeeze getting in and out, even when empty of people! The seats hardly recline and are more uncomfortable when reclined but the worst part is the seat itself, no padding at all, I suffer from sciatica but even my husband who does not found the seats impossible they were so hard with no padding. This is not acceptable on such a long flight. I was in agony on both flights. The cabin was so warm and on this plane those adjustable tiny fans above your head do not exist. The food too was horrible, pasta with tomato sauce only! The worst bit however was the return flight, we landed (with numerous excuses from the captain about a fault on the plane which personally I find scary) only to be left sitting on the boiling hot plane for a further 1.5 hours because there were no bus drivers to take us from the plane to the terminal. Our flight cost more than £1100 each, we will never fly BA again. | 1 |
EasyJet | We had a Flight out from Malaga Airport on the 9th Aprilbut there was utter Chaos at the final check into theboarding area & we were not allowed to board the flight?They are saying there was no problem & they are refusing a refund?We were there as soon as the Boarding Gate number was released but there were Hundreds of people Queing For other flights as well & people were shouting that they were going to miss their flights.There was no customer support there as they no longer have a service desk??EasyJet have a lot of issues & are going to loose a lot of regular customers as we were & will never fly with them again?? | 1 |
Jet2.com | We had a Great trip to Malaga Spain, the only thing that let it down was the constant additional charges even when you are forced to checkin on line. | 4 |
Pegasus Airlines | We had a Pegasus Airlines flight from Bucharest to Istanbul and then to London. They said that there will be 30 mins delay due to technical issues, and 1 hr later they cancelled the flight. They offered us 5 star hotel accomodation and only 10€ / person for food. What can you buy worth 10€ in a 5 star hotel? They rescheduled the flight next day at 7am, but they still had 2 hrs delay and we missed our connection flight from Istanbul to London because of the delay. Pegasus Airlines staff does not speak english at all. It is really hard to communicate with them. Our flight from Istanbul to London was delayed by 1 hr and 20 mins, however no one gave us any reasons why. No one offered us even a cup of water during the 4hrs flight. When we finally got to London at 00:10, one of our lagguage was missing. | 1 |
Grupo IAG | We had a Premium Economy return flight Los Angeles to London. The outbound flight was cancelled with under 12 hours notice, and we had to instead take an economy flight via Dublin to London. That's annoying but it happens. What is really difficult to understand is BA's response since I raised this as a claim once our return flight had completed (as I was instructed to do). It is now nearly 5 months and there has been no response other than one in early March with the title "we've not forgotten your case" and "We're really sorry you're still waiting for a response from us. We know it's been a long time since you contacted us and this isn't the service you should expect. Rest assured we've not forgotten your case. Our Customer Relations team are working extremely hard to respond to you as soon as possible. Thank you for your continued patience. You can check the status of your case here. Please accept our most sincere apologies. We look forward to speaking with you soon." I called about a month ago to enquire and was told i'd be hearing within the week. This is just extremely poor customer service, in addition to the inconvenience and stress of the late-cancelled flight, delays and change in class of flight. British Airways really seems to be on the decline, i have so many friends who are long-time customers like us who are having flights cancelled or delayed with little commitment to make it right. I have been a member of their Flying Club for 20 years, is this how you treat loyal customers BA? | 1 |
Lufthansa | We had a back flight with Lufthansa from Mexico to Germany (Cancun-Frankfurt-Berlin). One day before departure we receive sms saying Lufthansa has strike during 3 days, our flight was exactly at the affected dates, and we have to contact Lufthansa to rebook a ticket. We entered the website to check if issue is real, at the top of the website there was a red lane running - reporting the same issue about strike during 3 days. We tried to complete check-in online, but it was not working, error was popping up saying - contact support or try later. We called to their call center 24/7 to get instructions. After 2 hours on a calls with 3 different agents they rebooked for us another flight in 2 days, they told us they cover our stay in the hotel during these 2 days. We had to pay it and they explained how we apply for refund once we are back in Germany. We extended the same hotel, it was paid by ourselves. New date of our flight came and we tried to complete check-in online, it was saying error, please contact staff at check-in desk in the airport. We came to the airport, brought our passports on and asked to help with check-in. Guy at the desk was looking to our documents and to the screen of his laptop for 10 minutes, then he said - he can't onboard all 4 people because for 2 of us rebooking process wasn't finished from Lufthansa call center side. And the only option he can offer for us - if we pay again for 2 tickets, without it he can't onboard us. We started to call their call center again to check what is going on. Their agent at the phone told me previous flight 2 days before was departed successfully and we missed it by our fault. It was really shocking. He hold me for around 30 minutes on the line to listen calls with the agents I had 2 days ago. Then he said, he listened it and their agents didn't mention rebooking was free and we have to buy tickets again no other options. We bought it and when we came to the onboarding it was Eurowings flight, small and really chippers one. What a pure scam! Looking forward to get back to Germany to bring these scammers to the court! 2 people 75+ years and they were feeling themselves really bad! I advice you all to never deal with this airlines! | 1 |
Lufthansa | We had a bad experience with Lufthansa. This airline doesn't care about customer service and its reputation. We booked on a flight from Munich to Copenhagen but the flight was eventually canceled. We were able to get on alternate flight booked by customer service counter at Munich airport and their staff told us we could request for compensation from Lufthansa once we get back to our home country. However, when tried to contact customer service about the compensation that Lufthansa agreed to pay but each time their customer service just mentioned that it is not under their scope, we should try to contact their Finance Department and there's no information on how to get in touch with their Finance Department. No other way to get in touch and check our compensation status. We have no idea when will we get paid for the compensation (it is almost 2 months now). I don't think we will fly with Lufthansa again, very bad service! | 2 |
Ryanair | We had a bereavement in the family, so I rang Ryanair and was told under the circumstances apply for a refund online . Which I did and within an hour I received confirmation I would receive a full refund and a further 2 emails keeping me updated with progress.Excellent customer service. 5 star service. | 5 |
Ryanair | We had a booked flight, and it was late for 6 hours!!! On our way back it was also late for 3 and a half hours!You should definitely improve the quality of your airline if you want your customers to like it. No wonder you haven't even got ââ ! | 1 |
EasyJet | We had a cancellation due to an electrical fault at Liverpool airport which affected Air Traffic Control. Easyjet were absolutely onto it..they offered us a choice of accommodation ( without prompting) and a next available flight option. We had a seamless flight with polite staff. ( those complaining need to check the acceptable baggage size or pay up). | 5 |
Jet2.com | We had a cancelled flight due to bad weather. Whilst the staff on the ground were absolutely lovely, the central communication regarding updates was very intermittent.We were also supposed to have credit issued to our boarding passes, which did not work. | 3 |
Wizz Air | We had a connecting flight in Dammam from Budapest, only 4hours layover. The whole plane had to buy the Saudi e-visa, 120euros per person. The guys at the border told us only passangers from wizz air have this issue. Claimed from the company and only received silence. DO NOT USE THIS COMPANY IF YOU ARE GOING TO SAUDI ARABIA | 1 |
Grupo IAG | We had a connection flight from NY tu Budapest. From NY to LHR we flew by American airlines and were supposed to change in LHR to British airways.We could not land on time due to the weather circumstances. First of all ladies at chcek in could not agree if ladies from American airlines or from BA are going to check us in. There were quite a lot customers in rush for Budapest flight. Finally they rebooked us to another flight 8 hours later. Sitting in the waiting area we got a message the original 7÷55 flight was delayed /what ladies at the check had to be aware/. But at the gate we were obviously told we are not in the flight. We tried to explain our situation but no interest to help us as a customers. We had to fly 8 ours later. | 1 |
Ryanair | We had a dangerous experience flying back from Sicily which was caused by Ryanair ground personnel. People without priority were placed in glass walkbridge in the full sun well before the plain was ready. It must have been about 60-70 degrees Celsius without exaggeration. Standing there for more then 1 minute caused people to break into sweat and there where elderly people and kids in there. After standing there for 10 minutes, people started complaining about the dangerous situation. Personnel opened one door between the walkway and stairs leading to the airplane, but this hardly did anything. When people mentioned this, the response was to keep waiting, otherwise 'the stairway would have beed blocked for the priority people to go first because that was protocol'. The priority people however were in a shaded walkway and had no issues with wellbeing. People obviously started to get angry.. apparently peoples wellbeing is less of a priority to Ryanair than following protocols. They then said just to push back out of the 30 m long walkway, which was totally filled with people just as the hallway leading to the walkway, so this was not an option. After a lot of discussion with the Ryanair personel, some elderly people and kids really needed to push themselves to the cooler stairway leading to the airplain. Even then the ground control prosonel said to push back insead of front, which still was just not an option. Even after all this, they told us to wait because the priority people needed to go first and they held people in the dangerously warm walkway. People then fortunately ignored this, because some were almost fainting from the heat. They started walking together with the priority people to the airplain. The priority people totally understood since only one look at the sweaty and almost panicing people was enough for them to realize the seriousness of the situation. Then finally the problem was solved just in time before people started really panicing, but not thanks to the Ryanair personnel. @Ryanair: get your priorities straight. In these cases health should go for procedures, or create a new procedure. Next time this could go really wrong. #Flight FH6084 - CTA --> CLR. | 1 |
Jet2.com | We had a delay for our flight. There was lack of communication to inform us of what was going on. We was on the runway for 1hr 45mAlso when it came to food on the plane they had ran out by the time they got to the back passengers on the way there and back | 2 |
Jet2.com | We had a delay going on our outbound flight only a short one. When we landed in Spain we did not get assistance that we booked for arrival. This is not unusual for Spain assistance is very good when returning home. Our flights very pleasant no issues. | 4 |
Ryanair | We had a delay of more than an hour and a half. No compensarion no explanation. It was a 5.55 am flight, so we had to wake up extremely early for nothing. | 1 |
Jet2.com | We had a delay on the return flight, you kept us well informed. | 4 |
Ryanair | We had a delayed flight from Rome to Dublin in July and to Ryanair's credit they did the right thing by us. A flight delay voucher was issued for use in the airport and they approved my flight delay claim in good time. Ryanair may have a robust business model but they also act responsibly when required. | 5 |
Turkish Airlines | We had a disappointing experience with Turkish Airlines. Our bag was lost, and despite promises to follow up, we haven't been contacted. Additionally, our hand luggage was taken at the gate due to claims of a full plane, but we found many empty spaces once on board. To make matters worse, the employees were not friendly and lacked professionalism, which made us feel unwelcome. Overall, it was a very frustrating experience. | 1 |
Ryanair | We had a extremely unhappy experience with Ryanair this morning. We had booking from Manchester to Prague for 4 persons. As the online check in information is unclear. It says it needs to check in n print out all passengers for the boarding pass. As we don't have printer, I thought we can arrive airport early n check in bag and print out everything at one time. However, we have been told that we need to pay 55 pounds per person for checking in. It is simply more than the ticket value. Now, I understand how Ryanair made money with their cheap tickets. This is totally ridiculous. Plus, our flight is going to delay. They never offered any compensation for delays but charged you for checking in. 😡🤬 | 1 |
Jet2.com | We had a fabulous experience on Jet2 flight from Bristol to Chania on September 16th .The cabin crew were extremely professional, helpful & friendly. Nothing was too much trouble. We were a group of 5 people.Also from Chania on 23rd arriving in BristolOn September 24th everything was wonderful. A very hardworking, charming crew.Thank you | 5 |
EasyJet | We had a family holiday booked from Bristol on 1st May to Tenerife we had to queue for nearly 3 hours and at baggage drop told my wife's passport was out of date the actual expiry date is 13th January 2023 they have said issue date was what matters at the same airport at this point in time Jet 2 and Tui would accept the passport which is valid I called the company and after 2 hours said they cannot help at no point did they ever ask for my issue dates etc we have lost 1500+ pounds and cannot get this back I advise anyone to steer clear of this very unhelpful provider of travel shameful I feel robbed !!! | 1 |
Lufthansa | We had a fantastic cruise holiday BUT the "wheels fell off" on our return journey.Our flight from Milan to Munich was delayed by over 1 hour resulting in us missing our connecting flight to Singapore.So our flight is rebooked but on Singapore Airlines, not a problem, but when I looked at the ticket our landing time is 07:00 & our take off time is 07:50. Now with the best will in the world this was never going to happen. There's no way our luggage was going to be unloaded & reloaded onto the next plane in 50 minutes, in fact we would've never made it disembarking & getting across Changi Airport in 50 minutes is near impossible.So an over night stay in Munich and then when we check in for the Singapore flight we are told it's full & we can't sit together. Hang on a minute I reserved these seats & paid $400 for all our flights there & back. I find out today that Lufthansa don't guarantee the seats just the class....so they take your money knowing that there could be a possibility that you won't get those seats. Isn't that taking money under false pretenses ? So we book in for the flights to Singapore & Melbourne & we are give boarding passes for the Melbourne flight which are "Stand By" !!What does "SBY" mean ? I ask.... to which I got no response. Did Lufthansa already know we wouldn't make our connecting flight is Singapore ?So the flight from Munich was delayed but over 1 hour & when we get to Singapore we are told to go to the transfer desk straight away ! "What the plane is still here ?"We get to the gate, go through baggage check etc, get to the gate and the plane is pulling away.So 14 hours lay over in Singapore and we fly out 10pm.We get back to Melbourne 24 hours later than originally planned. We were due back at work the day after we arrived back but we were unable to do that because of these delays.We flew with Lufthansa after my wife flew with them a few years ago & said they were good..... not so good after this experience..... won't be going with them again. | 1 |
Lufthansa | We had a few flight delays when flying home from Barcelona on March 23. We were supposed to fly Lufthansa from Barcelona to Frankfurt and AC from Frankfurt to Calgary. We didn't arrive until March 25! Even though we reached Frankfurt late our connecting plane was still at the gate boarding. Lufthansa took it upon themselves to rebook everyone with connections as they knew we were late. They put us up in a hotel in Frankfurt and gave us dinner and breakfast coupons. Next day we were to fly to Newark on United and then to Calgary on AC. We were late arriving in Newark and missed out flight to Calgary. We finally left Newark on AC to Montreal then onto Calgary arriving in the wee hours of March 25. I reached out to Lufthansa and they were quick to respond indicating they would compensate me $600 euros or $860 CDN dollars in April. I still haven't seen the money. I have followed up twice by email and have heard nothing. I phoned them twice and they say they can't help me, only through email. This is unacceptable. Filed complaint with SOEP. | 1 |
Norwegian | We had a few trips to the US cancelled this year as we plan ahead. Norwegian are the only airline who proactively contacted us to say our flight was cancelled and offered us extra vouchers or an actual money back 'refund' button! No other airline we have dealt with offered an electronic press of the button for a refund. We got the refund within days. We are meanwhile still battling Virgin Atlantic and Virgin Holidays for another flight and can't get through to them at all. We booked Norwegian direct and wouldn't hesitate to use them again for customer service and prices for the non stop Orlando route. We hope they can offer the service again in future as we will be on it. | 5 |
Iberia | We had a flight AMS-MAD-LPA 27-09-2014 and return 6-10-2014 Iberia Express. Never have had less space for legs and the rest! (row 10). With the (magazine) compartment on the top part of the seat it is even worse. The English PA information we could hardly understand. Everything on-time. Boarding in groups is a great idea (other airlines used to do that as well). Not so good - no way to find a contact e-mail address or digital form to contact. I have become an Iberia Plus member - even then I could not find a contact e-mail. | 5 |
Lufthansa | We had a flight booked for May 2020 from Winnipeg to Varna, Bulgaria. Due to the coronavirus pandemic our flight could not be used. Then the problems began - Lufthansa in USA has a waiting time between 1 hour, 2 hours or never to get connected. Then, once connected they are trying to charge money for no reason - you receive same flight, now overpriced! | 1 |
Vueling | We had a flight booked from Barcelona to Birmingham, we arrived at the airport 3 hours before. We checked in, sorted our bags and went through security all with plenty of time.However, upon reaching the boarding gate with, 25 minutes to spare we were abruptly told that we were not allowed to board. We could see the plane was right at the gate with the air tunnel attached, so there was no reason we would not be allowed to board. The staff at the gate were incredibly rude, patronising and unhelpful, smirking when we asked where our checked bag would be. After asking multiple times we were told it would be on belt 6. The flight was overbooked, as we had an email earlier that day offering compensation if we gave up our seats. But obviously we wanted to be on the flight we had booked and paid for.Fast forward to a few hours later (after waiting at the belt for over an hour and talking to lost luggage) we discovered our bag was actually on the flight without us being on the plane. I cannot stress enough what a massive SECURITY BREACH that is!Eventually we managed to get on a Jet2 flight back home, the staff were incredibly helpful and also informed us there was no way our luggage should be on a plane we weren't on. Upon arriving at Birmingham airport and contacting lost luggage we found our case was there, confirming it had flown on the plane without us. This reinforced the fact that Vueling breached security protocol, which is disgusting and dangerous.We have lost so much money on this debacle. All because Vueling overbooked their flight and therefore decided not to let us board.I'm absolutely disgusted with how we were treated and will be escalating the complaint with my credit card to get a refund and reporting the security breach to the transport police. | 1 |
Grupo AirFrance-KLM | We had a flight booked from Birmingham airport to Amsterdam at the end of February, 26 to 29 Feb. Due to bad weather in Uk they canceled the flight and we opted, for them, to send us an alternative. On the 27.02.2018 during the evening we checked on their website as there was no sign from them. No email at all with the alternative. We logged on their website, and they booked us a flight from LONDON AIRPORT AT 15:30, ON 28.02.2078; please keep in mind that our return flight was next day at 19:00, so it was useless. In the end we had to ask for our refund, but it was such a lack of communication and a great distress ! | 1 |
EasyJet | We had a flight booked from Larnaca to Gatwick on the 28th off June EZY8658. I looked on the flight status app and said delayed around a hour. We was supposed to take off at 22.00. I tracked the fight in and we was called to the gate and qued up along the gantry around 23.15I was speedy board and was near the front off the que. The ground crew were ready to let us walk to the plane and board. I could see the plane 70 yards away. With that two coaches pulled up and people started to board our plane. We asked what was happening? The ground crew said they are getting on the wrong plane it was a mistake by the airport. We was then told after standing for 30 minute on the gantry to get on the coaches that the people who boarded our plane had just got off. People were going mad and complaining. Everyone boarded the coaches and the we was driven around to the other side off the airport to another plane. We waited 20 minutes the doors on the bus stayed shut. Then the coaches pulled away again and drove around the airport and back to the terminal. The coaches stopped. The doors opened but we was told not to get off. Why? What's going on? No answer! Stay on the coach.Then someone from the ground crew said that 8 people must get off. Why? The captain has said so, as the plane is unbalanced. This took another 40 minutes and then people decided to just get off as all standing. There was old people and families with very young children just standing. Everyone got off and sat in the terminal. After around 20 minutes they said we can get back on the coaches. We was driven around the airport again and back to the plane we was at before. They opened the doors and everyone run to the steps no help for the elderly or letting the families with young children get on first. It was absolute chaos. Everyone got on and then the captain came out off the cockpit and made a announcement. He said the reason for the delay was air traffic restrictions. He also said we will try to fly as soon as possible but due to the 8 people who departed the flight we need to find there luggage, and also there may be air traffic restriction due to a pending storm. The flight took off at 1.043 hours late. It arrived at 3.55I sent in a claim for a delayed flight to Easyjet to be told my claim has been refused due to there being a evacuation at Gatwick and that is why the flight was late. Really! The captain said nothing off the sort. The drive around the airport twice.People getting on the wrong plane.We could have boarded the second plane and then asked for 8 people to disembark, would have saved at least 1 hour 50 minutes.No refreshments or information.Absolutely disgusting service. To be treated like cattle and pushed around. I will never fly Easyjet again. Shame on you Easyjet not so easy! | 1 |
Jet2.com | We had a flight booked with Jet 2 from Liverpool to Tenerife South due to take off at 0800. A few weeks before we were due to go, Jet2 changed the flight departure time to 1240. This had a detrimental effect on our holiday as we arrived in Tenerife at 1720 instead of 1220 and thus we missed our first afternoon of the holiday. As usual the flight was good but the flight time change was very frustrating and annoying. | 4 |
Ryanair | We had a flight booked with them but due to health issues i was called in for emergency heart surgery, i contacted ryanair asking in the kindness of their hearts please may we get a refund as i wont be working so the money will help when off recovering or it back in vouchers so can rebook the holiday had to cancel. Their response was they basically do not care that its a medical issue out of our hands and they are keeping our money. So i suggest TO NEVER FLY WITH THEM AGAIN!! | 1 |
Lufthansa | We had a flight cancellation last June, since we are trying to get our compensation, for more than 6 months.There were 3 replies from them, confessed their responsibility, asking for personal and bank data, but no real action.I believed that Lufthansa, as a German firm, is reliable, but this hussle with our money, what is actually guaranteed by the European Law, destroys their reputation.Never again, Lufthansa! | 1 |
EasyJet | We had a flight cancelled due to COVID. Trying to get the refund is horrendous. I find it disgusting that a company like Easyjet can hold on to people's money like they are. Easyjet is clearly trying to hang on to every pound they can, but what right do they have? They have cancelled the flights, they are legally bound to refund money to their customers.The customer service when we have eventually got through on the phone has been appalling. 'Kay' was rude and obstructive.Trying to get a refund from Easyjet has been and continues to be infuriating. If they survive this period, THERE IS NO WAY ON EARTH THAT I WILL EVER BOOK WITH THEM AGAIN. They are not operating within the law. They should be ashamed of their policies and their brand. | 1 |
EasyJet | We had a flight delayed by 3 hours on new years eve, eventually we boarded the plane at 8pm only to be told that the crew had gone out of hours and we must wait for a new crew, we were told we would leave at 8:15 then 8:30 then told that we must leave by 9pm ! By 9pm having sat on the plane for 1.5 hours we were told that we could no longer deport as we couldn't get permission to land at faro after Midnight, the pilot said that the delay was caused by not being able to get a crew in time to depart on the revised act slot! He also advised that we were entitled to compensation ! On claiming compensation the airline declined falsely blaming air traffic control which is simply a lie ! So I spent new years eve in a hotel when I should have been with my Family, we are now taking Easy Jet to court ! | 1 |
Lufthansa | We had a flight from AMS --> FRA --> SF. Unfortunately, our first flight from Amsterdam got delayed due to weather conditions so our luggage did not make it to our final destination (San Francisco).Although this was not ideal to have no change clothes Lufthansa handled the process of getting the luggage back to us perfectly. The form to declare delayed luggage was straightforward and we got everything safely on the next day!The reimbursement for the clothes expenses was also handled instantly. Overall, really great experience | 5 |
EasyJet | We had a flight from Amsterdam to a connection, then to Ireland. The first time we tried we were waiting in line for 1 hour and 30 minutes before they cancelled the flight due to a leak. They rescheduled us and booked us a hotel EXCEPT, 1. There wasn't a transport bus to the hotel so we had to pay extra for a cab and 2. The hotel didn't take the coupon so we had to pay out of pocket. Fine. Whatever. We had a flight in the morning. That flight was then delayed for two and a half hours until it was ALSO cancelled. I am writing this review while stuck in the Amsterdam airport's McDonald's. If you have somewhere urgent to be or want to have a fun trip, do not book on this airline. They will delay and cancel your flight.Update: they will not give us a refund because we booked online. The only word I can use to describe this is awful. | 1 |
Pegasus Airlines | We had a flight from Antalya to Dusseldorf, with a transit in Istanbul. The flight leaving from Antalya was already delayed by almost an hour, but then they decided to keep a whole airplane with paying customers waiting, so 3 off-duty Pegasus pilots could also join the flight to get to Istanbul. Also there was no update (in English) of the reason for the delay.Altogether the flight was delayed for almost 2.5 hours and because of that we missed the transit in Istanbul. We were offered a flight to Dusseldorf the next day and a hotel stay including a very basic fixed dinner. This was OK. Since our checked-in luggage was staying behind at the airport, we had to spend a small amount to buy toothpaste and so on at a local supermarket. Because we were already picked up from the hotel at 7:00 and there was no breakfast available at the hotel before 7:00, we had to buy breakfast at the airport. Also we had to pay extra for the parking of our car at Dusseldorf airport, since we returned a day later. We tried to get above cost (toothpaste, breakfast, parking) reimbursed from Pegasus, but they refuse to pay back these costs, indicating the delay was out of their control and that they offered us what we were entitled to, which is not the case...They probably know people will not go through the trouble of going to court in Turkey to get what they are entitled to... | 1 |
Turkish Airlines | We had a flight from Boston to Munich via Istanbul. Turkish Airlines flight (TK82) was delayed 3h 7mins on 19 October 2024 (which confirmed by them) but they refused give us compensation based on there is no such regulations in US departing flights (as the customer service says). However, due to this delay, our connecting flight from Istanbul to Munich was missed and with new flight we arrived more than 3h later than expected time. According to EU regulations they must give us the compensation as EU regulations bond any flight in or out. They of course know it but shamefully they do every trick to escape from their responsibilities when it comes to pay for their mistakes. Taking the case to court soon. | 1 |
Ryanair | We had a flight from Bristol to Málaga which was delayed for 6 hours, not fun. Ryanair got us in the air as soon as possible and got us there.We claimed the compensation and it was paid within 5 days. I appreciate that they didn't do this out of kindness but they could have made it a lot harder and I would imagine it would have been just as easy to cancel the flight rather than make an effort to go ahead. At the same time EasyJet cancelled 3 flights leaving many people stranded at 11.30 at night. We have used Ryanair quite a lot and have never had much issue, it is after all a budget airline so ticket prices are low. We have booked with them again at Christmas for Denmark. | 4 |
Lufthansa | We had a flight from Brussels to Vancouver with a change in Frankfurt. Normally we would board in Vancouver 4th of June at 11am to start a cruise. Our flight in Brussels had a delay of 70 minutes, so we missed our connection in Frankfurt. Still on the plane, taxiing to the gate, we received an email that our flight to Vancouver was rebooked to Monday 5th June, that was not ok because the cruise started on the 4th. At the customer desk, after a waiting time of 90 minutes, the lady was very rude, she gave us a flight with a stopover in Chicago and a (theoretical) arrival in Vancouver on the 4th at 11h 33am. That was too late, by no means we could arrive on time to board our cruise ship (11am). The lady was constantly pointing her watch to make clear that her shift was over, she only spent 10 minutes to solve our problem. She threw the new flight schedule on the desk, turned around and went away. I was totally in shock. In our life we have made a lot of travels to all kind of continents and with all kind of carriers. Never, never were we treated in such a brutal, disrespectful manner. We took a train back home, a sad ending of our dream cruise. I would not recommend travelling with Lufthansa. | 1 |
Lufthansa | We had a flight from Finland to Frankfurt and the plane was delayed and we missed the next flight to Athens and we waited for hours at the Lufthansa service to get another ticket and they gave us the ticket without seats. There were no free seats, we waited for hours until we missed this flight and we waited again from the beginning to get another ticket and the same thing happened again until we found seats on a plane with a flight to Athens and we arrived 12-1 o'clock in the evening. | 1 |
Grupo IAG | We had a flight from Heathrow to Miami, which they canceled due to "technical issues." After making a 3 hour line to their help desk (people were even sitting and reading books in line), they informed us that we had already been booked to INSTANBUL, the complete opposite direction. The lady at the counter was rude and indifferent. She did not care the least. The new route added 16 hours of flight time (4 there, 12 back), so we asked for fair compensation. After much pushing, she agreed to give us 10 Euros per person for food, a complete slap in the face. This company does not care about the customer.This is our second time flying with BA, and both experiences have been similarly terrible. It's low cost but you'll pay with your time. | 1 |
Turkish Airlines | We had a flight from Istanbul to Madrid scheduled for Thursday, August 29 at 7:05, which was cancelled “for operational reasons.†They put us on another flight for Friday, August 30 at 18:20, which was delayed by 8 hours. We finally arrived in Madrid 43 hours after the scheduled time. | 1 |
Vueling | We had a flight from London with a connection in Barcelona.The flight from London left late so we missed the connection.Only the next day we could fly.Although we are entitled for compensation according to EU-261 regulation and although Vueling gave a positive decision to compensate us, still now, 6 months after the case we still didn't receive it.Every time I call them they say it's being handled...Worst service ever!!!Hezi | 1 |
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