Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Turkish Airlines | We had a flight from Madrid to Cape Town with a layover in Turkey. It was one booking with two passengers. When we landed in Turkey our connecting flight were delayed. After getting back we put in a passenger claim as per the Regulation (EC) No 261/2004 since the delay were more than 3 hours at destination which gives passengers a right of EUR600 per passenger payout. First they delayed their replies so much that we are now in January second they insisted that Article 7(2) applies claiming that we are only entitled to EUR300 per passenger – this is wrong as the flight were delayed and not rerouted. Now they refuse to pay the second passenger because they claim the signatures does not match. Don’t ever book with them… they have no respect for their passengers. | 1 |
Lufthansa | We had a flight from Munich to Helsinki. Our ski equipment was broken into several pieces. We made the complaint and have sent all the needed information to Lufthansa Customer relations; boarding cards, pictures, receits, etc. After over one month of waiting and several reminders no concrete answer.How can this be possible to a high standard airline and business ticket? | 1 |
Ryanair | We had a flight from Napuli to Copenhagen Airport. The onground team was really not helpful. The flight changes the gate last hour and delayed for 2 and half an hour.The staff was really rude despite they were trying to help families at the gate but she knows that we are arabs and we were family with kids but she said no go to other libe for single tracers in a very bad way and as we were the only Arabs on the aircraft she was insulting Arabs and talk to her colleagues about it loudly.I've been to Italy from for several times but never face such a rude discrimination Behaviour like that!!That happened at Napuli Airport on 6th August 2024... First time for me and last using this flight... I wouldn't recommend this airline for anyone... | 1 |
Grupo IAG | We had a flight from Newcastle -> London -> Delhi with everything arranged, web checkin done and we booked good seats.Due to the first flight delay, we did not make the second flight. We were given a flight 7 hours later with separate middle seats, far apart from each other but this had a knock on effect of missing our hotel stay and car and driver that had been arranged in India.I was going to India for my wedding and missed my wedding dress fitting appointment also.We were very upset and thought we would get a cup of tea as we both had headaches from the waiting and commotion but the queue at the cafe was so long that we decided to go to the BA lounge to sit down. I was feeling very dizzy and nauseated. My partner said to the receptionist called Av that if he could get the manager while we settle down.Av asked us for the tickets and then mocked us seeing the 'economy class' which was given to us as the only option by BA. I can't express my disgust at the way he smirked and let out a laugh seeing the tickets. When I confronted him, he asked me for further details which I did provide and added the issues I was facing due to a pounding headache to which his response was "are you going to answer me straight forward or not?". He threatened to take us off the flight several times if we didn't move.We both collapsed on the floor near the door due to being drained of all this and bad head ache.The manager Caroline Sawyer came and announced straight away that we should get up and leave ignoring our condition. They didn't ask us once about our health, they didn't care about spoiling my onward wedding plans which had to be all rearranged, they didn't care at all about spoiling my start of the beautiful journey for my destination wedding.Infact she threatened us to call the police and have us removed from the flight again and report at the gate to be monitored.We left and went for a tea and sandwich. They had given us a voucher of £10 each. The cost of two tea and one sandwich and two packets of crips came to £20.95.Although we were going to wait 7hours, they didn't provide us water or any other comfort.Because they only have a relationship with virgin Atlantic and air Canada. They would not put us on an afternoon flight on air India even though it was available.I wish I had not made this mistake of booking BA for my big day plan.It's humiliating and embarrassing even to talk to them. They talk to you as if they are God and we are peasants. I think it's safe to say we had an experience of being with corporate bullies and in easier terms a dictatorship.Their threats were appalling. Their treatment towards a sick person was deplorable. Their poor attitude added to my stress and caused me more dizziness.They should leave the service industry. | 1 |
Grupo AirFrance-KLM | We had a flight from Oslo to Amsterdam. Because of fog at Schiphol airport the flight was cancelled. I had to take another fight from Brussels the day after and my friend had important meetings the day after. We called the call center in Amsterdam but it was too busy. We could not speak to a call center agent. We decided to immediately book a new KLM ticket for the same day but earlier. This flight was not cancelled. The tickets were 355 EUR for a very short flight. We expected KLM to refund the tickets as the call center was too busy and because of the force majeure situation. In the plane we met people that took the same flight as us but initially booked the later flight like us. They went to the airport and KLM (in fact SAS) staff booked them to the earlier flight FREE OF CHARGE. We called several times with the call center the day after but they didn't want to refund the 710 EUR. They said we had chosen ourselves to make extra costs. But for the airline (apart from credit card charges) it wasn't an extra cost at all. There were enough empty seats and we didn't take the flight the day after KLM booked us on later in the evening. They said we could try to get money back from travel insurance. They offered 2 vouchers as leniency but this was by far not the 710 EUR we had to pay for a very short European flight. Apart from the issue described my plane chair was broken and could not stand completely straight. It was a very old aircraft and they did not invest in a new chair which is absolutely UNACCEPTABLE and UNSAFE. So for a price of 355 EUR I had to sit in a broken chair. Very bad customer service and we never thought KLM was capable of doing this. Even Ryanair treats his customers better.Shame on you KLM! | 1 |
Grupo AirFrance-KLM | We had a flight from Oslo to Amsterdam. Because of fog at Schiphol airport the flight was cancelled. I had to take another fight from Brussels the day after and my friend had important meetings the day after. We called the call center in Amsterdam but it was too busy. We could not speak to a call center agent. We decided to immediately book a new KLM ticket for the same day but earlier. This flight was not cancelled. The tickets were 355 EUR for a very short flight. We expected KLM to refund the tickets as the call center was too busy and because of the force majeure situation. In the plane we met people that took the same flight as us but initially booked the later flight like us. They went to the airport and KLM (in fact SAS) staff booked them to the earlier flight FREE OF CHARGE.We called several times with the call center the day after but they didn't want to refund the 710 EUR. They said we had chosen ourselves to make extra costs. But for the airline (apart from credit card charges) it wasn't an extra cost at all. There were enough empty seats and we didn't take the flight the day after KLM booked us on later in the evening. They said we could try to get money back from travel insurance....... They offered 2 vouchers as leniency but this was by far not the 710 EUR we had to pay for a very short European flight.Very bad customer service and we never thought KLM was capable of doing this. Even Ryanair treats his customers better...... Shame on you KLM! | 1 |
EasyJet | We had a flight from Palma de Mallorca to Gatwick, the check-in lady, the one before boarding, was very rude and racist, she spoke very badly and shouted at my 6-year-old child, the lady expression being very visible! I don't think they have the right to raise the voice at anyone, I told her that "if my child does anything wrong she have to tell me", and one more thing that never happened to me (and I asked also other passengers if is normal and they sayd categorically NO) , is that after the discussions we had she asked me to provide her the card I had buyed the tickets and also the driving license! Of course like usually they also had delay about 3 hrs, but I don't think this is something new for anyone! Totally disappointed and never ever will use EASYJET services!Purposely make their cabin bag sizes smaller than the standard travel items so they can hit you with extortionate charges (50 pounds per item). Absolutely shameless theft, avoid! | 1 |
Vueling | We had a flight from Paris to Genoa. The flight was canceled without any warning, we didn't even receive an email, we just learned it while checking in. As provided for in European Regulation No. 261/2004 we are entitled to a ticket refund, as well as a compensation for 250 euros, but it is impossible to have it. They do not answer their our calls, on their website we should "check-in" to be able to get it but it is impossible to do so because the flight was canceled. Terrible service and airline. We lost lots of money (hotel reservation) just by choosing them. Never Again. | 1 |
EasyJet | We had a flight from Rome to London Gatwick today. Our suitcase was never too big for other companies, but somehow the wheels were a little bit out this time. We were the only ones charged 50£ for this, whereas other suitcases bigger than ours were allowed to get through. When I have pointed this out to the boarding team, they became angry and started shouting at me sending me back to the queue. Disgusting service from easyjet. | 1 |
Turkish Airlines | We had a flight ticket issued by Turkish Airlines with one connection in Istanbul. Because of the delay of the 1st flight, we missed the 2nd one (whereas we reached the boarding gate 10mn before departure time!). However, the delay was known before the take off and increased during the flight. And none of the crew members was able to give us information. The 2nd did not to wait for us whereas we could have caught the flight if the gate was still open 10 minutes before the departure time. Anyway, after this missed connection, we were sent to 3 different desks during more than 2 hours to get through our missed flight: transfer desk, ticket sales and hotel desk. We got poor information and no one from Turkish Airlines apologized. In the end, we finally got a flight for the next day (24 hours later) and a hotel in Istanbul. We sent a complain and refund request to Turkish Airlines to get compensation and Turkish Airlines rejected all requests. | 1 |
Turkish Airlines | We had a flight ticket issued by Turkish Airlines with one connection in Istanbul. Because of the delay of the 1st flight, we missed the 2nd one (whereas we reached the boarding gate 10mn before departure time!).However, the delay was known before the take off and increased during the flight. And none of the crew members was able to give us information although we requested it and they just told us that staffs of the company would be helping us inside the airport (that was not the case).Then, we conclude that the boarding members of our 2nd flight decided not to wait for us whereas we could have caught the flight if the gate was still open 10minutes before the departure time.Anyway, after this missed connection, we were sent to 3 different desks during more than 2 hours to get through our missed flight : transfer desk, ticket sales and hotel desk. We got really poor information and no one from Turkish Airlines never apologized.In the end, because we asked for everything and we spent our time to get that, we finally got a flight for the next day (24 hours later) and a hotel in Istanbul.However:• the hotel in Istanbul was very far from the city (between 30 to 45 minutes by taxi), whereas we were told it was in the city center• We did not get winter clothes to stay 24hours in a 0 degree location because of Turkish Airlines delays• We missed an hotel night that was booked and paid on our final destination : 113,4 USD.• The delay forced us to reschedule all our holiday plans and brought us many troublesSo, we sent a complain and refund request to Turkish Airlines to get, at least, compensation for our missed hotel night in final destination and more compensation for the troubles. Turkish Airlines rejected all requests, did not apologize and refused even to offer us a discount. | 1 |
Jet2.com | We had a flight to Crete. Everything went very smoothly. The staff were very helpful and cheerful which makes a change these days. Return flight was equally as good no problems everything went very smoothly. Thank you to all the jet2 Staff you were amazing 🤩😎🌟you were all stars I don't think we have ever had such a smooth and enjoyable flight. | 5 |
Ryanair | We had a flight to Italy, been boorded with our 7 months old and then been announced an 40 minute delay, and i been forced to book a seat on window side for the baby, when i boarded, surprize, my seat did not have a window.No air conditioner and was so hot.Our baby start to be unwell and we had to get of the plane, but not before we been taken in front of the plane and waited there another 40 minutes with luggage and the little one.Such an experience, and to find out they dont care, no any refund or answers to calls to complain about their service.So manny big companies take advantage on us and Ryanair is one of them.Stay away, a double decker bus has better seats than yhe plane i was in. | 1 |
EasyJet | We had a flight to Lisbon from Luton airport, going for 2 day for funeral. I was travelling holding Indian passport with my wife who hold Portugal passport.Everything was done and we were at boarding gate and they refused us to board as they said we don't have valid documentation,I ensure them that my wife is Portuguese and I am travelling with her, despite showing all the proof the lady was not agreeing as they want to see our marriage certificate physical and told us to speak with the easyJet team. She didn't even let my wife in despite having valid Portugal passport. We went to speak with flight staff to check with them. After speaking with one of the staff member of easyjet the manager of easyJet in Luton airport name Mohmamd came to us, despite asking what the situation he just came to us and say I already write the comment on system that you don't have valid documentation, we will explain all situation again to him and he refused to listen, he haven't check my wife passport as well and ignore to speak with us and walk away. | 1 |
Ryanair | We had a flight to London over the weekend. Both flights were on time, and very smooth. | 5 |
Grupo IAG | We had a flight to New York for four people from gatwick only to have the fight cancelled literally about 30 minutes before we were due to check in, by which time we had arrived at the airport. We were transferred to Heathrow and put on another flight but this resulted in an extensive delay over our original travel plans.When we got home we applied under the compensation scheme through BA and to be fair they agreed the compensation reasonably quickly. BA stated thay they would pay the compensation(£520) per person) within 21 days of the email confirming the agreed amount. Despite at least three more phone calls chasing this we are now about 6 weeks over the stated period. BA even asked to re clarify payment details which was in the original claim form. As I can see from other reviews, there is no way of contacting the customer relations team, and just seem to be fobbed off by customer services, saying they will escalate the case, but nothing ever happens.Its no suprise tha BA only are a 1star on here. | 1 |
Grupo IAG | We had a flight to Santorini from LHR at 8:10am. As the flight was full, we had to check in all our luggage. We arrived at the airport at 7:00am, and the queue for check-in was incredibly long because some desks were closed. It took us over 40 minutes to arrive to a desk, and when we arrived we were told that the check-in had closed (at 7:25am) and that we had missed the flight. British Airways staff did not offer us to jump the queue at anytime. The lady at the desk booked us on a flight to Athens instead, telling us that the costs to reach Santorini would be reimbursed. We had to book two tickets worth £200 for a flight to Santorini on the same day. We have just received a response from the Customer Relations service telling us that we would get nothing. | 1 |
Ryanair | We had a flight with Ryanair and the flight left much earlier than expected. With my boyfriend we went to complain to the company, which Miss Anna Ellizar (allegedly responsible at the Colon airport - Germany) attended to us with great reluctance. We explained to her what had happened and she was not really interested, adding that the ones to blame for what happened were us. It should be noted that we spent hours and hours waiting for the flight since its schedule changed at all times. A complete disaster for the company, and of course its workers even more. I do not recommend it in any way. HORRIBLE | 1 |
Ryanair | We had a flight with Ryanair and was the worst experience with a flight company and an expensive flight. The crew of Ryanair in airport of Palma de Mallorca was so bad and not serious and I will never fly again with Ryanair. Ryanair is very sick. | 1 |
Eurowings | We had a flight with transfer. First flight went well, the second one was cancelled. We reached our destination with one day delay. That would be acceptable if return flight went smooth. But it didn't. We had first 1h delay. Than took off and needed to return after 1h flying due to technical reasons.... Luckily we landed safely and arrived with 6 hours delay. When arriving home, our luggage was lost. Now after 13 days still no update where our luggage is. | 1 |
Ryanair | We had a fly from East Midland to Berlin paid priority and hand luggage. At the airport told us that our hand luggage was too big and we have to pay another £35. We have flown all the way from Washington with the same hand luggage with 2 airlines and they were fine.The attitude of the customer services was shocking and keep following us around the airport to pay extra for hand luggage. Especially the blond and skinny girl. Idk if she was on P or what. We had to pay twice for hand luggage even paid once online.Our tickers were £84.5 and we paid extra £150.15 for hand luggage and priority checking (even the check in desk were empty and no one was there).When we boarded the plan, it was so dirty and all the rubbish left from previous flight, they didn't even bother to clean up, HOW DARE THEY GIVEN US THE DIRTY AND SMELLY SEATS, but we had to clean our seat with wipes. (MR Michael O'Leary, PLEASE GET A GRIP OF YOUR BUSINESS AND IF YOU CANNOT RUN A BUSINESS THEN YOU SHOULD RESIGN and leave someone else who can run a business with good customer service. I wish Michael O'Leary should read these reviews and train your staff some customer service and good manner as I'm sure it won't cost a penny.Customer service at Ryanair was and still is shocking and they are getting more greedy, WANT MORE MONEY MORE MONEY. I wish there was a system in place for the customer's complains so they can look and investigate - no wonder why they got 1 Start rating on every website. | 1 |
Jet2.com | We had a good experience and flight to Tenerife from Birmingham. There were plenty of friendly helpful staff to help at check-in reducing the queues, we hardly waited at all.Staff on the plane were very helpful.The pilots gave good updates on departure and arrival and during the flight.I will definitely Recommend Jet2 to friends. | 5 |
Jet2.com | We had a good experience with Jet 2 as always. We always try to go to Europe with Jet2. | 5 |
Jet2.com | We had a good fight everything went well I have no complaints | 5 |
Jet2.com | We had a good flight and was given a warning of congestion at airport which allowed us to arrive a little bit earlier to prevent being rushed and risk missing the flight. | 4 |
Jet2.com | We had a good flight both ways, staff are very hardworking and we enjoyed it. The only point of complaint was that on the return journey people were offered extra legroom seats for £10, that was 1/3 of the price we paid on booking the flight online which isn't right as people don't know what sitting in these seats entails and the help they must give others in an emergency and then be last off the plane after helping. Please stop this practice. | 4 |
Jet2.com | We had a good flight coming home from Gran Canaria , only problem we had was that we could not hear the pilots information very well , this was probably due to the noise inside the aeroplane and his voice was not very loud.staff did a great job | 4 |
Jet2.com | We had a good flight home. Unfortunately it was delayed slightly because Turin airport was slow in announcing the departure gate and the queue through passport control was slow and very long.The Jet2 staff were great | 5 |
Jet2.com | We had a good flight out only 25min delay and coming back we had to sit on the plane for an hour before we took which I don't think anybody would be happy about but that's flying thinks happen with air traffic control. | 5 |
Jet2.com | We had a good flight which took off on time. Cabin crew were hard working and attentive. | 5 |
Jet2.com | We had a good journey with plenty of help from the staff who.kept us all smiling with their cheerful personalities. Would have been lost without them | 5 |
Jet2.com | We had a good set of crew both ways. The only poor thing about the flight is we book a flight only but don't get the usual 22kg baggage allowance.Otherwise everything was fine. | 5 |
Jet2.com | We had a great Flight both ways the flight time were very good better then the Summer flight times | 5 |
Turkish Airlines | We had a great experience flying Turkish Airlines businessclass from Istanbul to Mexico and return on our honeymoon earlier this year.Very nice and comfortable seats that could incline completely and transform into a bed.The service and overall experience were worldclass, and the onboard chef prepared deliscious meals that suited the nice selection of wines.I've never had a better inflight experience than this. | 5 |
Jet2.com | We had a great experience flying with Jet2 for the first time. We booked last minute and had to call for assistance for my wife. The lady I spoke to was wonderful and could not have been more helpful. Overall a wonderful experience and we were very appreciative of the helpful staff all the way through our journey. Thank you Jet2 | 5 |
Jet2.com | We had a great experience when flying to and from Tenerife a couple of weeks ago. Flights were on time, boarding went smoothly and the flights were comfortable with refreshments regularly on offer. The staff were all very friendly and helpful. We hope to fly with Jet2 again soon. | 5 |
Grupo IAG | We had a great experience with British airways , couldn't fault a single thing . We flew from Spain to Nz / return in November 2023. Thank you especially to cabin crew who where awesome:) | 5 |
Jet2.com | We had a great experience with jet2 with special assistant and on the plane can't help thank you | 5 |
Jet2.com | We had a great experience.Because we booked our seats a few weeks before we went because sunshine holidays didn't let us know they didn't do flights.So when i phoned jet2 the person i spoke to managed to sort us great seat together both ways. | 5 |
Jet2.com | We had a great flight from Manchester to lanzarote well priced and great crew | 5 |
Jet2.com | We had a great flight going out from Glasgow all went smoothly, coming home was not so good queues in the airport, queues to get on plane ,waiting to get on plane at gate although saying gate was opened it wasn't, we then sat on the plane for an hour ,then trolley came around no drinks of choice ,very disappointed as that is were we usually finish our holiday, staff had locked the bathroom and forgot to open it ,we dud say the bathroom has been locked for ages and were concerned someone was in unwell ,got told they would check no-one in just locked . | 4 |
Jet2.com | We had a great flight to Lanzarote. The check was easy the staff very attentive and kind . The stewards on the flight were friendly and very attentive .We ordered a meal before the flight which was a bit expensive for what it was , not going to pre order again. But everything else was great! | 5 |
Jet2.com | We had a great flight with Jet2, from checking in at the airport, boarding the plane and the flight. The staff were all very professional, helpful and pleasant. Nothing was too much trouble. | 5 |
Jet2.com | We had a great flight with Jet2. The staff were very friendly and helpful, the cabin was clean and the seats comfortable. We booked extra leg room seats and really felt the benefit for our 4 hour flight. Unfortunately, Jet2 seems the be more expensive than most airlines flying to Lanzarote, but we always know it will be a good experience. | 5 |
Jet2.com | We had a great holiday and the flight was all we could wish for ðŸ‘🻠| 5 |
Jet2.com | We had a great holiday to Menorca. Jet 2 really looked after us so well and I would definitely book another holiday with them. | 5 |
Jet2.com | We had a great holiday with Jet2 well run all the staff was very good on the plane the captain and all the staff was really friendly the only downside was the time of the flight home we didn't leave Tenerife till ten past ten at night got to Glasgow at three in the morning then had to get a bus up to Aberdeen got home about half eight on Saturday morning | 5 |
EasyJet | We had a holiday booked for August and decided we were going to cancel as we wanted to travel in the future once covid had died down a bit. Easy jet is great for giving you an easy option to cancel yourself.This is what I decided to do. It gave the option to cancel for credit or cancel for a refund back to my bank account. Having thought I'd pressed refund to my account I pressed cancel. Upon doing this I realised the mistake I had made. I had accidentally pressed credit. This is not what I had wanted as I needed the money. I thought it would ask me if I was sure I wanted to do this, but no the decision was made I was getting a credit refund.I got straight on the phone to customer service hoping that it wouldn't go through so fast but was rudely told if it was 2 minutes ago, 2 days or 5 days ago, the transfer of money to credit was irreversible.Apparently they have NO WAY of refunding credit back to the bank account. We were then put through to the Escalations Manager who had us going round in circles and was not helpful at all.I refuse to believe a multi million pound company aren't able to refund the price of a small holiday as a form of goodwill for a simple honest mistake.We then asked if we had called up and cancelled and the member of staff had pressed the wrong button they would have been able to fix it. So why can't they do it for us???I find it hard to believe in this day and age they can't reverse a credit to refund. Honestly ridiculous. | 1 |
EasyJet | We had a holiday booked in Croatia on 20th April which EasyJet cancelled for obvious reasons.They tried the "vouchers for another holiday" routine, which I ignored and so they offered a refund via an online claim form.I'm pleased to say that we received the refund for our holiday within the time frame they had specified and so we are very pleased with them and would have no hesitation in booking with them in future (always supposing that things ever get back to normality. 😉) | 5 |
Ryanair | We had a holiday booked in Portugal for mid-July. BA cancelled our flight. We decided not to rebook until things became clearer. However, I saw the Ryanair ad promising free flight changes Their site proudly claims --------We know your plans may change so we've dropped our flightchange fees for all new bookings made for travel in July, August and September.This means you can change your flight time, date or even destination, giving you complete flexibility and peace of mind.Having avoided Ryanair like the plague this seemed too good to be true but the terms & conditions seemed clear. So we shelled out £520 on new flights just before the Government announced we could not travel to Portugal. We moved the flights to Greece for August to 'preserve' the cash. As travel to Portugal seems no nearer we decide to sort a new holiday out and tried to move the flights again only to face a £260 fee.After one hour 40 minutes I got through to be advised that Ryanair only allow one change! I demanded from their advisor where the terms stated that. He could not tell me, of course (because it doesn't say that in their terms). After several challenges he signed off telling me to file a complaint.I am annoyed with myself as having managed to avoid travelling with Ryanair ever - I finally succombed to their glib promise and found out like so many other people before me that they are little more than legalised crooks. Avoid them at all costs - we have flown many times with Easyjet and never had an issue. | 1 |
EasyJet | We had a horrendous experience with EasyJet and will never book with them again. They overbooked our flight so several passengers including us could not get on the flight. We were told that this is always a risk as they have a policy to overbook every single flight by 10%. We spent 30 hours being shunted from place to place, promises made about rebooked flights, taxis and hotels that were never in fact booked because they continually made mistakes. They did not record anything or tell other staff so when a person finished their shift, the next person had no clue. We kept calm the entire time and when we rang to ask for help, we were hung up on. What a rude and incompetent airline. The whole holiday was ruined and we ended up having no choice but to go home having wasted two days trying to get our original flights that we'd paid for. It's been months and we are still trying to claim the hundreds of pounds that Easy Jet has cost us for a ruined holiday. I would never ever recommend Easy Jet to anyone. | 1 |
Grupo IAG | We had a household avios account, built up over many years with Tescos club card. The points were transferred to BA and we were assured that they were safe. Now BA have confiscated them. They changed the rules to say they only last 3 years. I did book a flight to the USA but I found it impossible to use our points. This is no way to treat your loyal customers. And it seems, BA don't even read their Trust Pilot reviews! | 1 |
Jet2.com | We had a long delay, and had to change planes so not brilliant, but rather safe than sorry.Staffon both flights very nice 🙂 | 3 |
Jet2.com | We had a lovely experience going from Birmingham but on our way home from Greece the flight was horrendous, we was sat next to a drunken man who was very abusive towards us as the plane was delayed due to our special assistance he then was abusive to someone in our party throwing cans at him and saying if he wasn't fat he wouldn't need 2 seats that shouldn't be anything to do with him as we'd paid for that seat. We had to move seats due to him being abusive. We've never had any issues before and always fly with jet2 and will be doing so in July 2025 | 3 |
Jet2.com | We had a lovely flight going out but the flight back was really good, we had a lovely crew and I am pleased you use older women to be air hostess she was great. Due to the level of service we have rebooked Jet2 again for our next flight. | 5 |
Jet2.com | We had a lovely flight going out. To Lanzarote staff was very good and very willing to help with anythingComing back from Lanzarote I found the staff a bit not so friendly | 5 |
Jet2.com | We had a lovely flight home from Faro to Edinburgh despite not wanting to go home. Becca, Sam Kirsten & Luca looked after us all extremely well. Service was excellent and always with a smile. They kept us all going and lifted our spirits with their kindness and enthusiasm. Thank you very much. | 5 |
Jet2.com | We had a lovely flight staff were friendly and helpful professional and polite, no problems in flight | 5 |
Jet2.com | We had a lovely flight thank you all so very much 😊 | 5 |
Lufthansa | We had a massive struggle to check in online as the site did not provide adequate guidelines regarding the details required of our work permit. Eventually we were blocked from the site stopping us from checking in online. Having exuasted all options we called the helpdesk (that was not very helpful) whom eventually promised us that our seats were secured (booked and confirmed). According to the Lufthansa employee we spoke to all that was required further was for us to arrive early at the airport and check in there. Our seats have already been booked via the phone call however they could not tell us why the online check in stopped us from checking in.This was a total lie! We arrived early and they allocated us random seats. Luckily my husband and I could still sit next to each other but now we were scrunched up in the middle (literary the middle of the plane - from all sides).We also had issues when booking the flight as we wanted to pay in Euros but that cannot be done online when flying from RSA.Needless to say we will not be flying with Luftansa again. | 1 |
Jet2.com | We had a one and a half hours delay to our departure from Paphos, Cyprus but were not informed of the anticipated delay by Jet 2 staff until we had boarded. This meant that we landed at EMA at 2am. There were two Jet 2 buses to take us to the terminal building and despite the first one, which we were on, filling up very quickly, the second bus left first. We were left waiting on the bus for 25 minutes before it set off and people were getting really annoyed. We felt this was totally unacceptable, especially at that time in the morning. To us, coming from Cyprus which is 2 hours ahead of the U.K., it was the equivalent of 4am. | 3 |
EasyJet | We had a package holiday booked with EasyJet when our flights were 'accidently' cancelled by the airline. Within 24 hours they had reinstated the flights and remade our booking for us. Unfortunately our reversed seats which we had paid for were no longer available so we had to pick different seats and almost didn't get seated together.I would rate the holiday its self 5/5, no problems there. | 3 |
Ryanair | We had a package holiday with LH (Love Holidays) and flights with Ryanair We booked well before the pandemic and was due to fly to Poland. WE assumed that our trip would be cancelled but no this didnt happen CEO O'Leary of Ryanair stated that if we cancelled our flight we would lose our money. Our holiday went ahead we got there and almost immediately Poland went into lockdown we were stranded in our hotel we tried in vain via the internet messaging telephone and nothing. 2 days we were to fly back they cancelled our flights. leaving us stranded in Poland. We asked for help from our local MP whilst she agreed they had a duty of care even she in the end was a waste of time. We spent 2 weeks there of a weeks holiday we booked and budgeted for, and used 3 hotels as they were closing them, travelled by train to Warsaw (5 hours) and managed to get a flight from there to London Heathrow needing to be at east midlands £175 each. coach £81 bus £14 each and 3 hotels in total not including the stress of it all left us with NO holiday and over a £1000 out of pocket thanx to Love holidays and Ryanair. | 1 |
EasyJet | We had a passport change and needed assistance to change online. The service was so fast and so friendly. Thanks a lot! | 5 |
Jet2.com | We had a problem at Faro airport whereby we were early and going to wait outside in the sun. However when we checked the boards it said that the check in desk was open for Manchester, Belfast, Leeds and Edinburgh. So we went to check in which took 30 minutes due to issues only to be told the check in was not open. The lady said we could wait and come back later to which I was not happy. I spoke with customer services to complain about the boards. When we went back Maria Jose the supervisor met us and apologised and got us straight through. (She was brilliant) It was the airports fault even though the main board was straight across from the services desk. The other issue was the flight attendants on board, they were all very young and had no drive and the service was slow and poor. (Not up to your usual standards) They didn't even check our seat belts for landing. | 4 |
Grupo AirFrance-KLM | We had a really bad experience flying with KLM from Nice to Vancouver via Amsterdam.Our flight from Nice to Amsterdam was late and we missed our connection to Vancouver. The system automatically rebooked us to a flight after 2 days, with no other options to choose from. Two days of unexpected interruption was too much, so we went to the KLM transfer service desk to check for other options.There were 10+ machines and 6 counters with human agents. Normally, you would use the machines to choose a rebooking options and obtain hotel and meal vouchers and would talk to an agent only if you need amore complicated service. However, the automatic machines were not working properly and it was not possible to obtain vouchers from them, so everybody had to wait and see an agent.To see an agent you had to obtain a number. There was a huge queue just to get a number with only one person giving any information and assistance. Only after about 3 hours more assistants came to help.We waited about one and a half hours just to get a number.The number ticket indicated that the waiting time is 2 to 2.5 hours, but it took us about 3 hours and 45 minutes before we could speak to an agent.That was frustrating, but not the worst part of the ordeal. The staff was playing favorites and was selectively servicing people from the queue before their number is up, effectively helping them jump the line.That made a really bad impression on the people patiently waiting, while the senior staff did nothing to correct the situation. All we were told by a senior agent (after we made our frustration known) was how sorry and understanding she is.After almost 6 hours of waiting we finally got to speak to an agent. She found a few suitable flights very quickly, so we don't understand why we were not given those options by the electronic system and were rebooked for 2 days later!Then, we were told, that they had ran out of hotel and meal vouchers (a lot of which were given to people that jumped the line), so we have to organize accommodations and meals at "reasonable price" ourselves and file reimbursement claims later (i.e. additional hustle and time loss). We asked what is "reasonable" expenses and the agent just said - "whatever you spend", which is quite confusing and doesn't sound believableWe asked for compensation and were told that the compensation is covered by the rebooked flight and we are not eligible for anything more. This is a violation of EU261 which states that KLM must pay us 600 Euros per person.In summary:- we waited more then 6 hours to speak to an agent and get rebooked (so we can avoid 48 hours delay).- at the end, although the arrival time at our final destination was delayed by around 20 hours, all the assistance we got was food vouchers for 14 Euros (acceptable only at "participating" vendor inside the airport) and a small bottle of water per person.- request for compensation was denied in a blatant violation of EU261 | 1 |
Grupo IAG | We had a really good flying experience with BA, travelling as a young family of 4. The flights left on time and we even arrived early for nearly each one of our flights. Food was generous and quite tasty for Economy class with the crew coming around with water/drinks throughout the flights. Our checked luggage also arrived safely and undamaged both at VCE and our return flight to YUL. On all of our flights the crew were attentive, friendly, and helpful with us and our children, especially the gentlemen who served us on the return flights from VCE to YUL on March 5th. The B787-8 interior is really dated and really needs to be updated to compete with their European counterparts. There were panels squeaking loudly when we hit turbulence, seat covers coming off the seats, and tray tables which were not level and loose for eating. The IFE on the B787-8 worked fine, but it definitely wasn't as responsive and did not have a newer, larger screen like the ones on the B777-200. Thankfully, the B777-200 have had their interior updated but the one we flew on had a clogged sink in one of the lavatories, which created problems for passengers. Unfortunately, on nearly all of our flights, there was garbage left in the seat pockets and the floors weren't quite as clean. On the incoming flight to LHR, the B787-8 was not assigned a gate because we arrived early into the airport, which resulted in significant delays for the airport buses to get to the plane and also slowed down the deplaning process. We would definitely consider flying trans-Atlantic with BA again, as we received value and service for the fare we paid. | 8 |
EasyJet | We had a reasonable experience flying to and from Italy for our wedding and honeymoon. The usual delays (which sadly are commonplace with air travel now), but a fairly comfortable flight nonetheless. Our main concern is with the website case allocation - incredibly confusing experience to purchase and assign cases, which left us wondering whether we had cases allocated to us at all. | 3 |
Vueling | We had a return flight booked to Italy, direct with 2 small children, far in advance for about £320.They cancelled the return flight, 3 weeks before our departure, and offered a flight with a 4 hour stopover in Paris. By that time, all the other flights were very expensive. We had to accept it.Then 15 days before the return flight, they cancel that flight with the stop over and offer a return flight via Barcelona. It left the DAY AFTER our original flight, with no offer of hotel. We have tried to contact them through their chat bot but we have not heard back from them.We had to cancel (they refunded £200) and pay an additional £550 for a return flight on easyJet or lose our holiday.Because this falls outside of the 14 day period by law for compensation for a flight change (although it was within 14 days of our departure for the holiday), I guess we may not receive any compensation. This has never happened to me in 40 years of flying. Vueling has no way of contacting them without it relating to very specific issues. So I think we have just been truly screwed over by an airline. They probably saved some money by cancelling an underbooked flight, and we have to pay 350 pounds more to save our holiday.It is a lot of stress. We should have never tried this airline and just gone with our instinct with easyJet, who fly the same time and do not cancel like this.So be warned, I guess.EDIT: Vueling denied a compensation claim by saying the cancellation was beyond their control (weather, predicted two weeks in advance?). They did not give the actual reason, and I can't imagine what it would be so many days in advance. I would say I will never fly this airline again and I would not recommend that you do either. | 1 |
Turkish Airlines | We had a return flight this summer.On the flight out - we had a delay that finanal turned into a cancellation. then we got on the flight the next day. So, we had 2½ hours at the gate waiting. The flight the next day was delayed 40 mins which meant we had very little time to change in Istanbul.On the way home the first flight was delayed – so again we had to run though the airport of Istanbul.Btw it was not possible to sit together 2 people on the flights home, well too bad (less important).When we got back home our luggage was delayed. We had conflicting information from them they told us that one piece of luggage was lost. Luckily it wasn't.Well it is not terrible – but that is a lot of mistakes for few actions.And if you book a flight with Turkish airlines makes sure you have a long transit – it was a close call on both our transits.And why is there no wifi onboard? | 2 |
Jet2.com | We had a return flight to Fuerteventura in October and both flights were excellent.Flight crew were very pleasant and attentive. Have booked more flights next March.First class service. | 5 |
Jet2.com | We had a short delay but other than that we can't fault the flight. It was due to arrive at Stansted after 2 in the morning so not the best time. We had 4 Grandchildren with us and the cabin was dimmed most of the flight so they slept most of the time. Flight attendants were helpful and friendly. | 4 |
Jet2.com | We had a short delay to the flight from Faro, the staff were very helpful and kept us informed during the delay, then making sure everybody was aware of boarding gate when it was time for take off. Very pleasant flight too. | 5 |
Lufthansa | We had a short flight from Brussels to Munich for Oktoberfest in September. Our flight started off with a 1.5 hr delay when we finally arrived in Munich only to find out our luggage had not made the trip. At the lost luggage counter we were not alone about 50 other people from the same flight also had their luggage lost. We were informed by the Lufthansa employee that 100% of our toiletries and 50% of our clothing would be covered/reimbursed. We had no luggage for 3 days . following our trip I provided all receipts for the clothing and toiletries that we had to purchase I provided all receipts and filled out all required forms by the airline for a refund. Every step of the the claim process is setup for failure when you fill out the forms online there is always an issue and they cant be submitted when you finally submit a form it states that your missing required info. After several months I received an email from a costumer representative in India stating that my claim was denied. no reason given? why a few weeks later I received another email stating that my claim was reviewed again but would be closed out with no further action to be taken. good luck trying to contact an actual person from the airlines. the only people you can talk to are lost luggage claim representatives in India who are totally useless. Dont fly with Lufthansa ! | 1 |
Ryanair | We had a similar experience as Karina (next post).We bought tickets at Ryan Air (in spite of the bad reputation) because the travel times were convenient. We checked in from home (up to 4 days before - who knows what might happen in 4 days, but that's another point). But on the way home we assumed we could just check-in at the airport like ANY other company before the flight. But we were met with an inhuman fee of around 100 Euro!!! for not having checked in online (which assumes that we got an internet connection and a printer abroad). Have spend the money on the holiday this came as a chock to us. But I guess that's how they make money - blackmailing people who just want to get home. If another flight had been available it might have been cheaper to just buy a new ticket!This is the last trip with that awful company! | 1 |
Jet2.com | We had a superb flight both to and from Stanstead.The staff both at Alicante and Stansteadwere kind efficient and helpful. Checking our case was easy quick and done by great people who could not do enough to help.We will certainly use Jet 2 in the future. | 5 |
EasyJet | We had a terrible experience with Easyjet recently. 8 of us due to fly to Amsterdam from Birmingham, flight was cancelled 1hr 30 mins before departure. Told over tannoy that it was due to bad weather in Amsterdam, which we know for a fact was a lie (I assume this was said to stop us claiming for compensation!) We had already gone through security, limited updates on app, not an EasyJet rep in sight. Eventually herded through a back door by airport staff, whose only concern was returning any duty free that was bought! Then waited over an hour to get our luggage back (wasn't even told which belt to collect this from). Disgusting customer service from EasyJet. I will not be using them again 😡 | 1 |
Lufthansa | We had a terrible experience with Lufthansa and their complete lack of customer service. Our flight from Frankfurt to Sao Paulo on September 6, 2024, was delayed by 12 hours due to a technical issue with the plane. After filing a compensation claim under EU law, Lufthansa confirmed on September 18, 2024, that I was entitled to €600 per passenger, plus an additional €10 for hotel essentials costs.I promptly provided my bank details, but since then, Lufthansa has completely ignored me. I followed up multiple times (November 28, January 3, January 20, and now February 7), yet I never received my money or any response.This is blatant avoidance and disrespect towards customers rights. Lufthansa happily takes your money, but when they owe you, they ghost you. If you're considering flying with them, think twice! If something goes wrong, you'll be on your own trying to get what you're legally owed.Lufthansa's complete disregard for compensation claims and customer rights is unacceptable. After this experience, I will go out of my way to avoid flying with them ever again! | 1 |
Grupo IAG | We had a terrible experience with how our cancelled flight was handled and the subsequent customer service after the flight on June 22nd out of New York (JFK) to Shannon. After returned to JFK due to problems with the plane's mechanics we were on the tarmac for 3.5 hours and then it took another 3 hours before we arrived at a hotel to spend the night. The next day we returned to the airport and there were only 2 ticket agents to re-ticket almost 400 passengers. We were given vouchers to use on the plane which we could not use once we got on the plane! We missed our reservation in Shannon and Aer Lingus would not refund this amount. The customer service at the New York Office was just an ineffective as the services we received in the airport. | 5 |
Ryanair | We had a terrible experience with this airline and their staff- Rude staff-unethical- RacistIdon't recommend that anyone traveling with this airline. | 1 |
EasyJet | We had a trip back from Chania on 14th April 2015 we travel there many times a year when we left this time it felt like they were on the move to make more money at any cost. We had 20.7 and 20.9 kgs in our 2 suitcases and no hand luggage they insisted on charging us an extra 2 kgs for the extra weight at a cost of 26 euros we had no other bags to transfer anything into so we had to pay it. It is a con and made us very upset and ruined our trip back. Beware people easyjet is charging more and more yet show it costs less and less. | 5 |
Vueling | We had a trip planned to Bilbao in September booked via BA.As we queued to check-in, the flight was cancelled. No one from Vueling was available to help anyone and we basically had to go home and await further information. An "alternative" flight was offered which would have give us 1 day in Bilbao of a 6 day break. Understandably, we didn't take it.BA refunded us, so we didn't lose out there. That was the good part. For insurance, I needed a document from Vueling to say they cancelled the flight.They are uncontactable from the UK. They don't have a local number, they don't answer email, they have no useful help on their website. You cannot speak to anyone.Subsequently, I'm unable to get the refund for my accomodation as Vueling prevent me from speaking to anyone.They are fine so long as nothing goes wrong, but when it does...caveat emptor | 1 |
Lufthansa | We had a trip to Japan booked from France (Marseille to Tokyo). My Japanese partner booked on ANA website and I did on LH website, the exact same flights (code-shared), on business class, each flight worth more than 2500 Euros. Lufthansa cancels the first leg of the journey, re-issued a ticket without our agreement, from Frankfurt, and changed the rest of the flight. ANA immediately notified my Japanese partner, who was fully refunded in less than 30 days. I requested a refund to LH. So far more, then 2 months later I have just received an email acknowledging my request. All other contacts were not responded. Note that I am a Star Alliance Gold pax (no use). On the other hand LH is still sending me commercial advertisement, for paying tickets to Asia, business class of course. An insult to my intelligence, as nearly all Asian countries do not allow Europeans. With such a behavior, how can an ex-Premium airline like LH believe that we will ever fly again with them? | 1 |
EasyJet | We had a trip to Paris on EasyJet holidays, it was great from start to finish, transfers were efficient without any issues, hotel was upgraded due to to issues with safety, I really have no complaints at all…why all the negative reviews…am I missing something???? | 5 |
Grupo IAG | We had a trip with 4 flights included. All 4 flights were delayed. The worst with 2h15min. Also one flight was cancelled and we were rebooked to a 4h earlier flight loosing 4h of our short vacation. No explanation or compensation was given for the cancelled flights or delays. I expected a lot better as I have earlier used BA with good results. This was a really bad experience and I will avoid using BA for any further travels. | 1 |
Jet2.com | We had a vegan meal which was disgusting | 3 |
Eurowings | We had a very bad experience with Eurowings. We were ripped off by a ticket agent at Paris CDG! He convinced us to check a carry on bag, said he could check it for free and we wouldn't have to carry it thru the airport. My wife at first said no, then agreed. Then she pointed out that the bag needed identification and asked for a tag to put on it. He told her it didn't need one as it was only going straight thru to Dusseldorf. Of coarse the bag never showed up in Dusseldorf and after two days they are telling us it is likely they won't find our bag! It shouldn't be that hard to catch this guy, he was a male about 35 years old working at the Section 4 check in counter of Terminal One on Sunday afternoon, August 19 2018 around 3 pm. We checked in to flight number EW9405. Our grandkids and friends will have to forgive us for not bringing anything home to them and I hope this ticket agent is caught soon before he ruins someone else's vacation. | 1 |
Ryanair | We had a very bad experience with Ryanair. We were unable to check in online, they charged us £55 per/person. anyway staff are not friendly . | 1 |
Turkish Airlines | We had a very bad experience, we are tired and very disappointed of Turkish airline. For wanting to change a simple reservation we ended up staying on the line for hours. On the 9 of January we called Turkish airlines call center to change the date of our reservation.Our initial flight was the next day (10th of January)we wanted to change it for the 11th of January we had 2 different bookings one was my husband's and the other for my daughter and I.We gave the 2 bookings Numbers to The Turkish airline agent. He confirmed us the price for my husband (35 euros)We were concerned about the price for the second booking but he told us that to not worry we will get approximately the same price.We ask him 3 times if he was sure as we couldn't afford to pay too much for this change.He reassured us by telling us that the price won't go up that much and it may be even less than 35 euros.We went ahead to make the changes.We received the confirmation for my husband flight.Then he was taking care of the second reservation.He kept on putting us on hold without any explanation what so ever for 45 minutesAfter that he told us he needed to transfert us to an other service without telling us why.He transferred us to the complaint and feedback service while our 2nd reservation wasn't taking care of and we didn't know why he kept us waiting for so long.The guy from feedback and complaints service didn't understand what was happening either.He transfer us back. The third agent we had on the phone told us that the ticket change is 140 euros par passenger.We presumed this is why the first agent transfert us to feedback service as he lied to us and didn't want to face his actions.At this point we've been on the phone for 1h25 we ask to speak to a manage, but this was deniedthe agent wouldn't help us .After insisting for 15 minutes he transfers us to his supervisor.We explained her the all situation but she say that she won't take responsibility for her agent mistake.We have find this unprofessional as she represent Turkish airlines and she has to take responsibility or find us a solution that is fair knowing that we've been lied to. The supervisor wouldn't give us her fullname either ( Elsa)We were stressed out and tired.it was 3:30 am and our initial flight was leaving in 8 hours. After a 1h45 call no solution was find for us.We tried to call back, the next agent gave us a different price 142 euros total for both passengers.We told her to validate the booking and 1 minute after she told us the fare his not available anymore the fare is now 300 par passenger.We got very angry at this point.We tried to call back for the third time. We explained him everything in details and told him that we wanted to travel on the same flight as a family and if he could find us the cheapest price for both bookings.The customer service agent told us no problem he took both reservation number.He informed us that the price will be 30 euros par passenger and that we will be traveling all together.We went ahead and confirmHe changed my husband reservation then for the 2 others passenger he kept us waiting for 55 minutes every 5 minutes he would tell us hold on the line without any explanationThen he told us he couldn't take the payment now without telling us why but someone will call us back in 2 hours and to not worry he put an option on this flight until 9h45 amit was around 5 amMy husband waited the call no one called him back as promised.At 9h13 am my husband calledthe customer service to pay the reservation that's when the agent told him there wasn't any option on this reservation and the price is not Available.My husband got very angry this was too much he hasn't sleep all night to sort this matter.After 9 min talking the agent hung up on us.At 9h45 my husband went to the Turkish airline agency in kadikoy where he find a very competent agent who changed the tickets for us for 28 euros par passenger. | 1 |
Vueling | We had a very comfortable flight from Marseilles to Rome via Barcelona. The flight from MRS-BCN pulling into the same terminal we needed to be 90 minutes later to fly to Rome. That took away a great deal of stress trying to find our way around a foreign airport. The flights were good the staff excellent and should I ever have the opportunity to fly Vueling again I will jump at the chance. | 10 |
Pegasus Airlines | We had a very good experience travelling with Pegasus airline, one off the members of staff on the aircraft was amazing very friendly offered great service I would like to thank all members of staff working with Pegasus airlines. | 5 |
Jet2.com | We had a very good flight and the crew fantastic. The take off and landing were text book events. We had assistance with our bags. The travel from check in to boarding went very smoothly thanks to having booked fast track and assistance We always try to fly with Jet2 when we go on holiday | 5 |
Jet2.com | We had a very good flight and the staff helped me with the wheelchair and the lift on to the plane Thankyou | 5 |
Jet2.com | We had a very good flight departed on time and the crew were excellent | 5 |
Vueling | We had a very good flight with Vueling from Menorca via Barcelona to Vienna. But the return we arrived at Vienna airport nearly 2 hours before take off to be directed to some remote terminal to check in as the online check in was not functioning. We queued for 40 mins only to be told by a terse official our cabin bags were going in the hold despite me protesting I needed medicines in my bag. I asked why we could not take them in the cabin as normal and she said the plane was too full. So we had a tense flight wondering if we would see our personal bags again! Flown millions of miles and never had this happen before. Problem I guess is Vueling had the seats so close together there were more seats than overhead locker spaces but this is cheating the public! | 1 |
Jet2.com | We had a very good flights both ways. There were a lot of jet2 staff around which was great, and they were very helpful. The cabin staff were very friendly and helpful, and the Pilots kept us well informed all through the flights. | 5 |
Jet2.com | We had a very good flights out and back all whet well looking forward to next holiday thanks to all the staff Tony | 5 |
Vueling | We had a very long delay a year ago. We were with 3 persons and all filed a reclamation. They declined all. One of us threatened with a lawsuit. All of a sudden she received a message that they made a mistake and she received a refund. So the other 2 went ahead to ask for the same refund again. They just ignored it. No refund for the other 2 in the exact same booking. | 1 |
Jet2.com | We had a very pleasant journey. However we were delayed at Rome airport and then at Edinburgh. Captain was very good at keeping us up to date about delay. | 4 |
Jet2.com | We had a very positive travel ...flights were on schedule...staff were pleasant, helpful & courteous. Our touchdown in Malta was quite possibly our smoothest yet! 😀 | 4 |
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