Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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EasyJet | We had our flights cancelled over the summer so we decided to be kind to Easyjet and accept a voucher. We tried to book a flight last night and the website wouldn't accept the code and found out we had to ring Customer Service to book it. We were held on the phone for horrendous amount of time and had to give up in the end. Please think carefully if you accept a voucher instead of a refund as it's not easy to use and it will take you ages to get through to Customer Service if not days!!!! | 3 |
Ryanair | We had our flights to Seville cancelled and rejected the voucher - the app to reject seems to reject the correct booking ref repeatedly and puts you in a queue for someone to "look at the query", but if you keep trying it, it will eventually accept it and put you in the refund queue. I was told the refund was processed and would arrive by 7 working days - we are there now and I contacted to ask them and a rude guy called Laszlo very bluntly said they have refunded so go and speak to your bank. I asked if that is how they talk to clients and then it wouldn't let me leave an accurate low review | 1 |
Vueling | We had our return flight canceled and received a document stating our rights… after booking new flights and additional hotel due to short notice cancellation we submitted all the documents to get a refund and only got a reply that "more information is needed" with no clarification on what information we are missing. The customer service is very unhelpful and feels like we are being fooled into giving up on our reimbursement claim.I will never book a flight with this airline again. | 1 |
Jet2.com | We had our return flight delayed which seems the be the case for consecutive days and had no advance warning.It was quite a struggle for families like us as we got a little one.Also it came to our attention that during the off boarding there were voucher offered but due to the rush to carry our little one and the bags we couldn't get the vouchers.Not sure if it is possible to still claim it as there was no communication at all. | 2 |
Turkish Airlines | We had our tickets canceled due to COVID a year ago and we still can't get our refund back. They withdrew the money and do not want to return it. During the year they said we had to wait a little longer and they would return everything and 12 months had passed. Terrible customer service, always say the same thing and then just hang up. It is better to spend more money than to order tickets from them again | 1 |
Ryanair | We had our trip to Morocco cancelled in April due to covid. It was my 30th bday trip. We accepted a voucher as we knew a refund would take ages and thought we would chance Ibiza. Ibiza then got quarantined so one was unable to travel and we tried to split out the flights so £180 wasn't wasted, they would let us. Said as used a voucher to book they couldn't split it. They don't tell you that when you accept it over a cash refund though do they! So we are now trying to swap the flights together for a place later in the year, the flights we found are hundreds less than Ibiza. But they somehow still manage to charge us an additional £54 for changing as we added bags to our original booking despite the new booking being hundreds less. How do they work that one out? Also in phone trying to get through each time on hold for HOURS at 13p per min!! DISGRACE. We need help with our booking dates desperately. We paid £345 originally for flight and bags but now it seems they are only willing to offer us £205 towards a new booking when you try and change it online for "FREE" I am also raising a complaint! What a joke | 1 |
Jet2.com | We had our twin grandsons with us for the first time all the staff were very helpful and made the trip easier than expected. They can't wait for the next flight. | 5 |
Jet2.com | We had our usual good service with Jet2 but the special assistance we booked on both outwards and inwards was shambolic. I may add that I am sure this was outwith the control of Jet2. | 3 |
Vueling | We had our worst experience ever with an airline today. Departure time was changed several times without notification, then delayed one hour, then two hours - without ANY information. We were among the first in line, and when we finally got to board we were rejected. We were promised to get a seat after everyone else had boarded, but that was of course a big lie, because then the gate closed and we were told the flight was over booked. We did not get anymore information about where to turn or what to do. No information about reimbursement. Finally, after hours of fighting at Vueling's check-in counter, we get a car that is supposed to take us to a hotel. But nobody knew the name of the hotel. So we have to get our own hotel without ANY assistance from this terrible airline. What a complete disaster! | 1 |
Norwegian | We had planned a trip to London back in August 2017 and booked a premium Economy seat with another couple for June 6, 2018. On the morning we were due to fly , we got a text saying we were downgraded to economy. When questioned, we were told a different plane with fewer premium seats was flying and we would be compensated. Not an hour later we get a second text saying flight cancelled due to technical issues. We scrambled to contact airline and remained on hold for over an hour, to then be told a “Hotline†was to be set up and next available flight June 13th. No offer to rebook. Called hotline (not toll free and in Foreign language ) again on hold several times for over an hour. Tried main line again and on hold then call disconnected. Never able to contact anyone to assist us in making alternate flight plans. Ended up having to rebook on alternate airline for an extra $5200. Our trip had been all arranged and cannot change to a week later! Very poor customer service. Was refunded the cost of flight. | 1 |
Grupo IAG | We had possibly the worse check-in experience ever this ever. It took nearly 50 minutes of phone calls and numerous staff to check us in for a redemption flight through our account. Utterly bizarre situation for a procedure we’ve done without hitch for the last 20 years. Once onboard we were so disappointed to have the old style Club World seats that meaning stepping over your fellow passengers to use the toilets. Why on earth are these still in use they feel so dated. The saving grace, as is quite often the case, was some fabulous cabin crew that were amazing. I have fed back to BA direct to sing their praises. Fingers crossed for the return leg. | 6 |
Jet2.com | We had prebooked our extra legroom seats and the 3 litre duty free deal was brilliant.The only criticism my wife and I had was with the air quality on the flights which made it hard to breath at times. Please spend more money on oxygen. | 4 |
Jet2.com | We had previously been granted permission to bring my wife's mobility scooter battery from UK to Fuerteventura & again back to UK as leaving it in Fuerteventura would incur costs on buying new batteries on every visit yet we were denied the same permission to take it back to Fuerteventura so my wife could use her mobility scooter as usual.We had to pay for taxis to get us around Corralejo which was an extra cost on our visit plus the resulting lack of freedom of movement around the resort for my wife!We couldn't enjoy this visit as we usually do due to this issue caused by Jet2.So we are now stuck without the battery pack for my wife's scooter & having to either take another trip to buy new batteries or just sell the battery less scooter & buy a new scooter all due to Jet2 denying us something they had granted before!!! | 1 |
Ryanair | We had priority tickets and on the flight outbound they allowed us both to board at the same time and we were all fighting and pushing to get on the plane for no reason. It was not organised correctly and therefore gave a negative experience using Ryanair. On the flight inbound we were supposed to board at 9:25 and didn't until 10:10 for no exclaimed reason, we were forced to wait standing in a queue and then faced more delays when we were about to board the plane. Overall the airline was poorly organised and made our trip not as enjoyable. | 1 |
Jet2.com | We had probably one of our worst flights ever. Edinburgh Airport had ATC problems and we were diverted to Hlasgow where the weather was so bad we had an aborted landing followed by a pretty rough but safe landing. Then refuelled and back to Edinburgh. At all times the captain and crew kept us informed as best they could and as a result all the passengers were OK with what was happening. Jet2 were great in dealing with circumstances beyond their control. | 4 |
Ryanair | We had purchased Priority tickets for travelling to Dublin from LBA and everything was fine until this scruffy,bad breath individual muttered something about putting the case in a rack to measure it and shook his head and pointed to a desk with his soul mate who was not very communitive and charged us £140.Complete robbery.So coming back we decided to pack all in one case so I went to the help desk in Dublin and they asked me to put it in the bag checker and I have photographic evidence of it fitting in.She actually asked me if both cases were bigger at LBA,You couldn't actually make it up.Reply from Ryanair is all hiding behind company policy and kind regards Ryanair customer service. Not even the decency to put a name to it and welcoming me to future flights.If this deters one person from booking with this company I will be so happy. | 1 |
Grupo IAG | We had questions about wether you are allowed to bring a pushchair for your child (with a booked seat) as Odd Size Baggage in the hold. Neither their phone support nor their email support was able to help with this question and each refered to contact the other. | 1 |
Turkish Airlines | We had read varying reviews on Turkish Airlines but we decided to go ahead anyway for our trip to Romania, flying out from Singapore. The booking process was smooth but the trouble started when we boarded our flight TK55. It was delayed for 40mins without much explanation from the crew and I had hoped that the captain would try to make up for lost time over the 10-hour flight to Istanbul from SIN as the transit time we had for our connecting flight to Bucharest was 1h35mins. However, that was not the case. We arrived Istanbul with barely 40 mins to catch our next flight with no buggy waiting to ferry us to our gate. So, we ran. Little did we know that Istanbul airport was horrendously huge, and in the end, running nearly 2km, we missed our connection. I don't understand why the ground staff couldn't have arranged for a buggy for us, or knowing that we probably won't be able to make it running, why he didn't advise us to just go to the customer service counter to check for the next available flight? Utterly poor customer service. The same could be said for the flight crew as well. I hardly saw any flight crew smile during the entire journey, and they were also rather curt in the manner they spoke with passengers. I also tried to ask the flight crew about my connecting flight while onboard, and after pressing the service button twice, no one came to me. I had to stop one of the crew that happened to walk past my seat. I was told I can check the connecting flight gate on screen 30 mins before landing. Even after we landed, there was still no information loaded. I had remembered the crew on SQ talking to passengers on transit and even at times, escorting them to the front of the plane to allow them priority disembarkation when they had to rush for a connecting flight. That is how a full-service airline should operate. Turkish Airline failed utterly in that respect. On our return flight TK54, I had booked and paid for seats in the centre row. For some reason, the airline system decided to change the seats I had already paid for to a window row. When I checked at the Bucharest airline counter, I was told there was a change in aircraft. However, it was still a 777-ER that we took with a 3-3-3 configuration, so I don't understand why the system couldn't keep the seats I paid for? And when I tried online to change my seats back to the original ones I had paid for, I was asked to pay for the seats?? I also did not receive any emails prior to the flight that there was a change in aircraft and that my paid seats have been changed. I do travel quite a lot but never have I experienced such a poor level of service from a full-service airline. I have written to Turkish Airline to get a full refund for the seats I paid for on the return sector. It's been a week now and I'm not optimistic that I will hear from them anytime soon. Never again, Turkish Airline, never again. | 1 |
Jet2.com | We had recent flights to and from Malaga, as usual our flights left on time. Cabin crew on both flights were good natured and helpful.Pilots did a good job landing us all safely in very wet and windy weather (the runway at Glasgow was the wettest I've ever seen) | 5 |
Jet2.com | We had regular updates via email and text to relay any delays, congestion at passport control at our destination etc.All ground staff and aircraft staff were delightful, courteous and professional. A fabulous journey, made stress free by all of Jet2 staff | 5 |
Jet2.com | We had requested assisted boarding but on our return I was not allowed to accompany my wife as there was insufficient room. I therefore had to carry her case, my case and my cpap machine. I am 80 years old and had to disembark and walk to passport control. I am not disabled but can't walk far and cannot stand for long. This was very disappointing. | 2 |
Ryanair | We had reservations on Ryanair flight FR1393 flying from Oslo to London on September 6 this year. I tried to check in on their website well before the two hour time limit but it showed that we did not have reservations for this flight. We went to the airport anyway and were forced to pay the 55 Euro fee each for checking in there. Several people that we talked to while waiting in line had had the same experience that morning with the Ryanair website.I have contacted Ryanair customer service (query number 5917114)and have been told that they will not refund the 55 Euro fees.I will never fly Ryanair again and will broadcast this experience to as many potential customers as I can.Nigel Arkell | 1 |
EasyJet | We had return easyJet flights for my sons 18th birthday and staff on both flights were brilliant. Our flight Luton to Edinburgh was on time and the return had a slight delay of 20 minutes then they had a technical issues which required maintenance to come on the plane and correct the problem, so we ended up 45 minutes late but it wasnt a problem for us. In flight service was very good and so was the captain and cabin crew. I was surprised at the leg room which was fine. The planes were nice and clean. For what we paid for these tickets we were very happy and we will be flying with easyJet again. | 10 |
Jet2.com | We had return flights from Edinburgh to Tenerife in February 2025 and have nothing but praise for jet2 and their staff.Both flights left on time and arrived ahead of schedule.The cabin service was very good and the cabin was clean and tidyIf you want us to find something that could be improved the only thing would be more legroom | 5 |
Jet2.com | We had seats allocated then got moved only to find ours were empty and then watched as other people after take off sat in them and had six seats between two! No explanation why we couldn't sit in them. ? Would have been nice to have been told very unusual for Jet 2 we fly with them 3 times a year. | 3 |
Grupo AirFrance-KLM | We had several connecting flights canceled on our jourbey from Aalborg, Denmark til Bristol, England on the 1st of July 2022. KLM were short on staff in Schippol to guide us, so we queued for 4 ours, only to know, that our next flight was cancelled too.We have made a complaint on their webside and reqested refunds and are still waiting for KLM to pay. KLM never gets back to you.You cant mail or phone them.Very bad service.Dont fly with them. | 1 |
Ryanair | We had six bookings Cancelled by Ryan Air due to COVID-19Their website did not work at all on the automated button for cash refunds that customers are legally entitled toThey made no attempt to fix this and merely redirected you to a very cumbersome page that was not even auto populatedWe had one refund processed and the other five we applied for cash refunds as well only to find out that Ryan Air changed these to credit notes Without our knowledgeI emailed the CFO directly as for him to preside over this knowingly breaks every rule that he signed up for and is obliged to follow as a chartered accountantA lady rang me from customer service and I reconfirmed the fact that I wanted the cash refundsShe said she would process them but advised me that they had taken the liberty of changing my request for cash refunds to credit notesI explained her we had never applied for credit notes and she change them back again to cash refundsSince then we have received multiple emails from Ryan Air telling us that we have an option for credit notes that we have selected when we have never selected themThey are crooks and if somebody stole your money this way outside of a business the police would have to investigateThey have 3.5 billion In cash and should not be allowed to hold on to customers money as a proxy for an interest free loanMichael O'Leary and the executive team should not be paid until they start refunding customers alternatively pay the whole Ryan Air staff in credit notesYou cannot live off the back of your customers in such a terrible way – you have no morals as an organizationWe will not be using this airline again ever | 1 |
EasyJet | We had some changes to make to boarding passes..our mistake and the customer team sorted it quickly..no hassle and no charge ..now no stress...many thanks | 5 |
Jet2.com | We had somebody in our group who needed assistance and it was great, both going and returning. | 4 |
Jet2.com | We had such a fab flight and enjoyed flying with you | 5 |
Grupo IAG | We had such a great experience with BA on our last trip. We have the executive club card and had to move our flight twice, once due to illness and then due to the LA wildfires. The team were so kind and helpful. It was really a refreshing experience given usual call centre experiences. Thanks to the two lovely individuals we spoke to! | 5 |
Grupo AirFrance-KLM | We had the best flight attendants. They were lovely. Very attentive to the passengers, very friendly. We were on flight 338 on September 29 leaving Paris to Seattle at 14:15. | 9 |
Jet2.com | We had the extra leg room seats which were perfect for us as I suffer with osteoarthritis in both my knees so have to move them constantly. Drinks and food along with a selection of tax free goods was available to purchase and crew were pleasant, attentive and very professional. Flight was comfortable and on time. | 5 |
Vueling | We had the flight from Amsterdam to Barcelona and I was extremely disappointed. First of all our flight delayed for 4 hours (as company announced becuase of the strike in France). Then 4 hours later finally we went to the plane, but it just standed about one hour and didnt take off. Clearly, all customers were very nervous and worried about this situation. But the staff wjust even ignored the callings of clients and didnt reach to anyone for a long time because they didnt want to listen and to calm anyone. I pushed the call button about 10 times jut to get a glass of water, but they ignored me and others and got us even more angry. I am so disappointed. | 1 |
Eurowings | We had the most awful experience with Eurowings flying to Egypt. Their new rule on handluggage is pure rip off. The rude personeel were actually making people cry over prices they cannot pay. Used to fly with them a lot but will never do it again. Even EasyJet has better service than this. | 1 |
EasyJet | We had the return check in from hell where we arrived after the best trip ever we were told when checking in that my 14 year son needed a negative Covid test,We had reviewed the government website and Easy jets web site and this was not the case, We tried showing this to the person but they just kept making different polices up, They informed us that we needed to get a taxi and get a 15mins test. £50 later in taxis and a test later we arrived back at the airport with 1 hour to get through security whilst my 5 year old daughter was in tears thinking we were going to miss the flight. We were still trying to talk to them but were just ignoring us EVEN one member of there own staff was showing them there own website they still ignored us. BEST thing is NOT ONE PERSON ASKED TO SEE MY SONS TEST.WELL DONE EASYJET | 1 |
Vueling | We had the worst experience flight from Ibiza to Barcelona with vueling airlines.Firstly flight was delayed for 3 hrs then they had decided to ,to get down and then they have rescheduled our flight VY3507 at 15:45,. After that suddenly they have decided to take off by 15:24 , without even displaying on timetable board,when we went to staff before 15 mins, they didn't even help us | 1 |
Norwegian | We had the worst experience on this flight from Madrid to Boston. They made us pay 80€ each to check bags that were over their extremely low limit. You can't check in online so you need to wait in a long line to check in. As of this was not enough when we were boarding I took a video of myself walking through the gate (with no one else in it) and got yelled at by multiple employees demanding to see it and have me delete it. I would never recommend them. | 1 |
Norwegian | We had the worst experience with Norwegian!!! After my wife and daughter had two very positive experiences with Norwegian, my wife and I decided to book a trip from Newark to Rome for our vacation. We booked low fair plus since base on their experiences with the airline, the sits were comfortable, the entertainment decent, and we could chose our seatsA few days before the trip we were notify that the plane was changed to Euro Atlantic. They move our seats and placed my wife and I in separate places of the plane. my wife called and after a long hold over the phone (over one hour) she contacted a representative who placed us on seats 2A and 2B.The day of our trip to Rome we checked our reservation and they changed our seats again and place is again in separate places on the plane. Remember we did pay to select our sits but this did not matter, we were assigned sits without our consent.Once we got into the plane from Euro Atlantic we found a substandard airplane in terms of comfort. Extremely tight space, no entertainment, no electrical outlets to charge your devices, the food was horrible and the flight attendance were extremely unpleasant. This was by far the worst flight experience I have ever had!As we plan to travel back home, we were notified that they cancelled our flight. We were on hold for over two hours with Norwegian with no success. Finally as we were trying to book another airline to get back home, Norwegian re stated the flight under Euro Atlantic, the nightmare airline! Norwegian again changed our sits and booked my wife and I separate as they did in the flight to Rome. Mind you we spent a day of our Rome vacations dealing with all the airline fiascos.I would not EVER recommend Norwegian Airlines to anyone do to their unreliability, unexpected changes, poor choice of airline to sublet their flights, and poor customer service since we have not YET been able to reach anyone from Norwegian.------------------------------------Worst flight I have had. We purchased Low Fare Plus, which gave us the option to select our sits and meal selection.Norwegian sublet the flight to Euro Atlantic. They assigned new sits and they booked my wife and I on separate sits (even though we paid for the right to select the sits), the leg room was extremely tight, there was no in flight entertainment, no electrical outlets to charge your own devices, these plains don't even have a pouch in front of you to place your personal belongings (I have never seen commercial airplanes without it...), the meal was provided to everyone, so there was no need for us to have paid additional for the meal, the meal was horrible and the crew was rude. By far the worst airline I have flown international or domestic.Now we received a notice that the return-flight was canceled. After spending several hours trying to get in touch with a Norwegian representative with no luck, we spend an additional couple of hours trying to get another flight with a different airline, (waisting a day from our vacation time in Rome) Norwegian sent another message that the flight was reinstated but with Euro Atlantic! The nightmare airline!Please DO NOT book any flights with Norwegian! They are absolutely unreliable and the service and comfort level provided the worst! | 1 |
EasyJet | We had the worst experience with them. At the gate of the flight from Gatwick to Rome on January 12th 2024 we were stopped by a lady, a baggage controller, as I had a small bag plus a smaller one with my medicines in (which I need to have with me as I have a medical condition). She asked me to pay for that extra baggage but I told her I needed to have the little bag with me all the time and that it would fit into the bigger one. So she requested me to show her and I had to move all the contents of the smaller bag into the other, under the curious eyes of the other passengers. Then we proceeded to the gate and the lady who checked our boarding passes allowed us in, but the baggage lady wasn't there as she was busy. As we were approaching the end of the corridor towards the plane, she came screaming at me: excuse me, madam, stop!!! You have to show me if your bag fits in the "box" (the one that measures the hand luggage) and doesn't exceed the maximum size. So we had to go out again and show her. In the meantime, many other passengers had gone through the gate with bags, backpacks and more without her saying anything. Very humiliating. We'll make sure we won't fly with Easyjet again. | 1 |
Vueling | We had the worst scam experience with Vueling while flying back home from Amsterdam to Copenhagen 29/01-2023.The boarding desk charged me 40 euros for having a bag with trollies even though the bag has the perfect size and weight and can fit under the seat and even though i flew with the same bag from Copenhagen to Amsterdam and didn't have any problem and nobody said anything and it was the same company we flew with. The main reason the employee proposed was only because it had trollies. That's just a scam, because so many infront of us went in with bags that had trollies and we with some other couple got stopped and was fined for no reason. It does not say anywhere on their website anything about trollies, only a bag that fits under the seat with a picture beside with a bag that has trollies!!! exactly like mine! we even told their employee to show us where it says you can't have a bag with a trollie, she just couldn't prove anything adn told us to take it up with flight company and refused us to get onboard without paying 40 eu. She even said i know your bag has the perfect size and weight its just because you have a trollie! that's just absurd and mazing how companies are just making stuff up to scam people! | 1 |
Wizz Air | We had the worst travel experience ever, it was my first flight with my wife and we got stuck inside the plane for 4 hours waiting to resolve an issue with infants being allowed to enter the plane while they are not. It was a disaster. This would be my last booking with wizz air. In addition, my bag was damaged. | 1 |
Jet2.com | We had three hour delay from Lanzarote. Not Jet 2 fault but airport was packed no seats people lying on the floor.On flight there was no food available when they got to the middle of the plane. We pay extra for leg room and still no food. A baby cried all the way home so not a pleasant flight. | 1 |
Grupo AirFrance-KLM | We had to amend our flights due to a family bereavement. This meant cancelling one leg of 4 flights. KLM customer services suggested we retain one return leg ( although we could not travel on the outward journey. When we arrived in Amsterdam for the last return flight we found that KLM had cancelled the flight and charged 1000 pounds sterling to reinstate the flight ( having already paid an additional 600 pounds sterling for an amendment of the 2nd leg flight ( just 2 hours time difference) We have been a flying blue member since the scheme was set up but will now move to another carrier out of sheer disgust | 1 |
Grupo AirFrance-KLM | We had to attend a family wedding in Kinshasa and travelled as a family group. The flight was delayed and we were stuck on the tarmac for 3 hours with no adequate food or drinks. Truly awful experience. Then they lost our bags containing clothes and gifts for the wedding. The bags arrived 3 days late damaged. They have not compensated us for the damage! They had a major server breakdown and communication via the website was impossible. We were told they lost 15,000 bags that day. The office in Kinshasa could not access any systems to register our loss but told us they would register on our behalf. Then once the process began back in the UK they would not process our claim without our bank details and then transferred a minimal amount without our consent. They said that when we gave our bank details we accepted their offer. Untrue! It has been a nightmare! We have tried to be reasonable but have been met with complete indifference. Worst travel experience in over 40 years of flying! | 1 |
Jet2.com | We had to book a last minute flight due to a family bereavement from Fuertaventura to East Midlands. Flight LS614 on Sunday afternoon16/2/25.The service and attention we received was second to none !! We couldn't thank the stewardesses enough for their kindness, compassion and attention they showed to my wife and myself. They even organised a ground crew member to help us through passport control. Thank you Jet 2 !! | 5 |
Vueling | We had to cancel a Vueling flight in July 2021 to Florence at short notice due to a sudden change in Covid restrictions and were given a flight credit for both journeys. When phoned they agreed to issue a credit for both legs (we have photographic evidence) but then failed to do this and only gave one for the return flight. When we tried to use the flight credit online in January 2022 the link to our credit note had been prematurely expired. On calling Vueling we were told the only way to restore our link to our credit was online. However, every time we tried to restore the credit link the website failed to do this and instead sent us round and round in pointless (other than preventing us getting our credit restored) circles. Checking feedback websites and forums for Vueling's performance made it clear from the many reports of others having exactly the same as experience as us that they are deliberately and methodically denying customers access to their perfectly legitimate refunds for legally cancelled flights. They had already denied us half the refund we were legally entitled to and are now denying us the use of the remainder. The way in which they're doing this ‒ refusing any beneficialphone support to affected customers and then making their website incapable of refunding the money owed to legitimate claimants ‒ is evidence that their intention is solely to deny this money to all their affected customers. Vueling's actions are either theft, deception or gaining a pecuniary advantage. They are certainly not legal, and that's why I've reported them to the Police. | 1 |
Vueling | We had to cancel a flight because of covid. It seemed quite easy but they have made a mistake on our flight credit and it is impossible to speak with or contact anybody. They really are abysmal. | 1 |
Ryanair | We had to cancel holiday because wife was illRang Ryanair but told unable to cancel flightsHave to wait till flight has gone to get no show email for insurance claim. Several days later email came but with wrong amount paid. The insurance company won't accept because the amount is wrong. Tried web chat and phone but customer service is in Hungary. Absolutely useless they are unable send email or to do anything. Chat stopped abruptly with no reason.I can't find any access to somebody in Ryanair that can/will do anything i need documentation to claim insuranceI will never book a flight with them again. Ryanair customer service is a bad joke! | 1 |
Jet2.com | We had to cancel our holiday due to a family bereavement and didn't get a refund for our flights | 1 |
EasyJet | We had to cancel our holiday in August due to our daughter being hospitalised with life-threatening bacterial meningitis. As our holiday excess insurance was so high, we decided to take easyjets offer of a proportional refund. After several long hold phone calls and at least 3 promises the money would be in our account within 5 working days, we are still waiting for our refund!!. Our last call promised the refund and they would follow up with an email (which never happened). We have used easyjet many times, but I'm afraid this will be the last time!! | 1 |
Jet2.com | We had to change dates/destination for a flight already booked and found the process straight forward, no drama and sorted easily. | 5 |
Grupo IAG | We had to change from AA to BA for a flight to London because of a missed connection. The flight was OK, but in the process our bags were delayed. We waited for 2 days at our destination, reading regular unhelpful updates from BA about receiving our luggage, and finally had to return to the airport twice to pick them up personally because no one lifted a hand to take them off the carousel. We have now waited 3 months (and counting) for a claim to be processed. This is absolutely the worst experience I've had in 50 years of plane travel. The company has cleverly designed their website and phone tree to deter contact. Their "Live Chat" guides you by asking if you want to chat about a booking or something else. In spite of entering "NO" to the option about asking about a booking, it takes you there anyway, just like being on a baggage carousel with no one attending or caring. At least I'm not alone, judging from the number of similar complaints about how terribly they treat customers. | 2 |
Jet2.com | We had to change planes on the way out there was a mechanical fault. The team handled it really well we were delayed for an hour but it was done well. | 5 |
Jet2.com | We had to change the date which was handled very professionally. | 5 |
Ryanair | We had to curtail our family trip due to family bereavement and I can honestly say that every staff we were in contact with from the booking team on the phone, (they booked us on the very next flight from Reus airport), and although we couldn't get seats together due to the last minute booking, the boarding staff helped us in trying to get seats together and finally the staff onboard securing seats together, one female staff was just lovely, she took our food and drinks order first and served us first. Their kindness and consideration made a huge difference at a very difficult time. | 5 |
Jet2.com | We had to cut our holiday short and, having spoken to Jet2 Helpline, they kindly transferred or flights for a cost of £70 and just made the experience of having to cut our holiday short more bearable with how helpful Jet2 were in facilitating the change. My father collapsed and was rushed to hospital and we simply had no choice but to get home so I could also look after my mother. Thanks Jet2 | 5 |
Jet2.com | We had to fly home earlier from our holiday due to a bereavement.The help line quickly sorted and condition 15 mins. It took the stress of how do we get home away | 5 |
Ryanair | We had to fly home early from Spain as our son was seriously ill. Approached customer service desk in Alicante Airport to ask if we could cancel pre-booked later flight under circumstances. Was told yes we could get a refund if could provide evidence from hospital of our sons condition. Asked if they could deal with it, they said no had to go on website. There were three staff members in the kiosk all doing nothing, but they could not help me!Got home went on website have now spent over an hour trying to get this sorted have got nowhere. Does not seem possible. So girl in Alicante has just lied to me. What a terrible company this is. All they are interested in is screwing every penny they can out of you but are impossible to contact if you need any help! | 1 |
Norwegian | We had to get to the airport really early to travel on the 6.30 flight from Madrid to London. We had the app on our phones with boarding passes. When we tried to use these they failed to work. We were told to get in the queue and ask for boarding passes to be printed off. Nobody appeared at the check in until 5.45am. The flight was due to leave at 6.30am. Only 2 members of staff were present to check in when they did arrive. The queue was huge and everyone was fed up of having to be there so early and wait for so long. No apologies from staff. By the time we got through security it was now 6.15am. We ran to passport control, to get at the gate and find another queue. Staff seemed to know that the flight was delayed and not informed the customers. Another customer got to the boarding gate and her app no longer worked on her phone, she was told to go back out and get a ticket printed out and missed her flight. All this technology and it doesn't work, staff very slow and never an apology. Very poor service. | 2 |
Ryanair | We had to pay 55 GBP each to check-in since online check-in was no longer possible. We booked through Travellink, and we received no information about the claim-ticket-proces or check-in terms. A total robbery. | 1 |
Norwegian | We had to pay an additional baggage fee of € 75, because the golf bag was supposedly too long. But it was far below the current regulations. The Spanish-speaking boss (Javier Ferra Maza at Palma de Mallorca) at the Customer Service was unable to show us any written luggage regulations with measurements, nobody knew the current regulations and there was no internet access. It was pure arbitrariness. If we don't pay, we would be denied the flight. | 1 |
EasyJet | We had to pay extra for a suitcase that so-called did not meet the dimensions. Measured at home and was ok. No problems on the way there. On the way back we had to pay extra because the suitcase was too big. The worst is not even the amount of 25 pounds, but the way we were addressed and the whole thing was handled. Very rude and customer unfriendly! We were sent to the side as if we were a bunch of criminals, only because we asked why it wasn't a problem on the outward journey and now it is. Never again will I fly with Easy Jet! I'd rather pay a little more for a little customer service! We moesten extra betalen voor een koffertje dat zgn niet aan de maten voldeed. Thuis gemeten en was ok. Op de heenweg geen problemen. Op de terugweg moesten we bijbetalen omdat de koffer te groot was. Het ergste is niet eens het bedrag van 25 pond, maar de manier waarop we aangesproken werden en de hele boel afgehandeld werd. Zeer onbeleefd, onbeschoft en klantonvriendelijk! We werden naar de kant gestuurd alsof we een stelletje criminelen waren, alleen omdat we vroegen waarom het op de heenreis geen probleem was en nu wel. Nooit meer vlieg ik met Easy Jet! Ik betaal liever iets meer voor een beetje klantvriendelijkheid! | 1 |
Ryanair | We had to pay for boardingpas because we didn't check in 2 hours before. That's 110€ For 2 people | 1 |
Ryanair | We had to pay twice for our bagages. The plane was late. The whole flight thez were trying to sell us stuff. Very bad expérience. Ryanair never again. Easyjet is lowcost but at least you have good service. | 1 |
EasyJet | We had to pay £180 , that's ONE HUNDRED AND EIGHTY POUNDS overweight baggage, our holiday company said we had 23kg of allowance but it turns out , on arrival at Gatwick, we were told it was only 15kg, plus our small carry on case, which we have used many times, was charged £40 , the flight out was delayed by 2 hrs and the flight back also delayed by almost 2hrs, then at Gatwick we had to wait a long time for our baggage. Be VERY VERY careful with baggage weight, also, while on holiday, we couldn't check in with the easyjet app, nobody at easy jet could be bothered to help, the only answer we got was, its quick and easy to check in via app, luckily we checked in at airport and apparently, the app issue is a known problem !!!!! im not going to use easy jet by choice ever again , NOT HAPPY ! | 1 |
Jet2.com | We had to pay £41 for each checked bag for each journey. This is more than other airlines and adds to the cost of the flight and doesn't offer a fair price comparison. Both flights were delayed but, fortunately, this did not impact our onward journey. | 3 |
Jet2.com | We had to put down in France and wait for another plane, there was no service while waiting also toilets closed off, then the new plane turned up with no supplies on board? Meaning we had nothing to eat for over 12 hours? Ate breakfast at 7.30 before boarding couldn't get a meal until getting to the resort at 19.30 | 2 |
EasyJet | We had to reschedule a flight that had previously been changed by EasyJet, and Mohammad provided exceptional service. He was super quick, efficient, and kind, helping us find a suitable alternative with ease. | 5 |
Jet2.com | We had to return home 11 days early for a family emergency...the flight change was done in less than 5 minutes. Took so much pressure off us...really kind and professional. | 5 |
Jet2.com | We had to return to the UK earlier than planned and Jet2 were brilliant in making this stressful and worrying time so much easier. The staff on the phone and at the Fuerteventura airport desk were so helpful and ensured we could sit together too which helped massively. Outbound and inbound flights were very smooth and on time. The whole experience was above and beyond our expectations. We have flown many times with Jet2 and they have always been excellent. | 5 |
Jet2.com | We had to return to the airport when a bird flew into the engine on take-off but Jet2 ensured we flew out on a different plane a few hours later and gave us a voucher towards a meal. | 4 |
Turkish Airlines | We had to rush and run like crazy just to catch the plane and swear our heart out with my wife being pregnant. When we got to the plane on time, the plane then made an.1 hour and 15 min delay. I would have believed the right thing to do is for them to announce the delay at least on the live board. Ou luggage got damaged and later thrown away as the wheel broke after I believe their intensive drags and smash they done when transporting our luggage in the connecting flight, and one of the luggage was binned as it cannot be used again. I complained and their explanations is worthless because they did not compensate us at least for the damaged luggage. Very disappointing experience. i will not be using them in the future and i advise others not to as well and seek a better airliner for a peace of mind. | 1 |
Turkish Airlines | We had to rush and run like crazy just to catch the plane and swear our heart out with my wife being pregnant...when we got to the plane on time....the plane then made an.1 hour and 15 min delays...considering its a well respected airliner, I would have believed the right thing to do is for them to.announce the delay at least on the live board....also in our flight to serbia i had drops of ice dropping on me and the plane was full so i could not move...in addition to that and most importantly our luggage got damaged and later thrown away as the wheel broke after I believe their intensive drags and smash they done when transporting our luggage in the connecting flight, and one of the luggage was binned as it cannot be used again...the irony is i complained and their explanations is worthless because they did not compensate us at least for the damaged luggage. very disappointing experience..this is supposed to be one of the top airliner but it is the same as the lowest just with a fancy facade...i will not be using them in the future and i advise others not to as well and seek a better airliner for a peace of mind. | 1 |
EasyJet | We had to wait 20 mins to get to an agent which is too long. However, the agent was excellent and resolved the problem to our satisfaction very quickly.. | 4 |
Jet2.com | We had to wait for nearly 2 hours on plane before take off. Air conditioning was turned off for about half an hour. We were kept informed about some things but not enough. | 2 |
Jet2.com | We had to wait for one hour on the runway, for you flight crew from another plane . You would not wait one minute for a passenger! To add insult to injury the pilot told us we where waiting for passengers ? | 1 |
Jet2.com | We had to wait for over 20 minutes on the tarmac on a bus in very high temperatures on our outward journey which was not comfortable as the bus was crowded. I had special assistance on the return journey which was very good. | 3 |
Vueling | We had to wait for over an hour to board the flight without any explanation from the staff. Vueling then threw passengers off the flight list because there was too much weight in the aircraft. Upon arriving at London Gatwick we discovered Vueling hadn't even sent any of the luggage, it had been kept in FLorence without telling any of the passengers. This has happened twice in the last few months and last time it took four days to get my luggage back. I travel to Florence for work every 6 weeks and I will not be using Vueling again, I will use BA into City airport. | 1 |
Jet2.com | We had to wait sitting in the aircraft to avoid Paris airspace not knowing how long we had to wait before flying back to Leeds Bradford airport. | 4 |
Jet2.com | We had to wait ten hours we were at the airport two hours before our flight did not get info about flight until I noticed we had message I have had two mini stroke and the waiting all those hours at airport did not do me any good | 1 |
Ryanair | We had travelled to Tirana on the 22nd may 2024 and returned on 29th may 2024. on our onward journey everything was okay with our cabin bags , but while returning the team there at Tirana charged us for cabin bags because they said they were of not right size. How is that at Stanstead airport everything was fine and at Tirana suddenly it's not right. so we had to pay additional 46 euros for this crap. The staff there were rude , spoke with pointing fingers.Additionally while we were in the still 'arguing' over the baggage charges , a passenger who was also travelling to London , started shouting and arguing with us . He was hurling racist comments at us. When we protested as to how in front of airlines staff , a fellow passenger , who has nothing to do with our business , come and hurl racist abuse at us? The staff at Tirana airport gate number 2 on the 29th may 21.20 flight to Stanstead , stood in silence and justified that passengers action saying we(the British) people are rude to Albanians and hence the outburst!Can Ryanair explain how this action is justifiable?Firstly we were Ryanair customers and we were only to be dealing with Ryan air staff. How can a fellow passenger , who was seated at 23D , had the audacity ? Shameful Ryan air staff at Tirana airport, behave like adults and show some professionalism. Yes British people are logical and kind and knows how to mind their business unlike what we saw at Tirana. | 1 |
Pegasus Airlines | We had turbalance for 30 mins this is the worst airlines you can fly with. If you want to die or have cramps carry on using Pegasus they have hired a plane called freedom it is the worst experience we all had | 1 |
Vueling | We had two flights to and from Barcelona (London Gatwick) I was so nervous due to the reviews I've seen on here! I honestly cannot tell you how highly I rate this airline. Amazing, one of the best low cost airlines ever! No issues with luggage and such friendly staff. Spacious aircrafts! Thank you Vueling. Definitely recommend! | 5 |
Wizz Air | We had worse an experience with wizz airline when we traveled from Luton to Lisbon on 5th of July 2024. It was first time that I used wizz air but it was more than worse service ever we experienced. First fall their luggage requirements is such misleading and they charged us on the gate £55 which was clearly mentioned less than 10kg a bag is free but they charged us. I think this types of airline need to ban in UK. Also pilot couldn't land in Lisbon Airport and they diverted into Faro and they ruined our first day, no compensation was given. So I would not recommend to anyone to use this worse aniline and avoid from extra cost in the last minute. I will never ever use this airline in my life . | 1 |
Jet2.com | We had wrong boarding passes, Spanish lad on helpdesk said no problem, took our passports & printed new passes.I can only imagine if that was Ryan Air the fuss & cost would have been immense. | 5 |
Jet2.com | We hadn't been abroad for over 5 years so it was good to find the booking process was very straight forward. Also when I found out that I'd made a spelling mistake this was corrected straightaway by the person I spoke to on the phone.The flights in both directions were good and the food provided was better than I expected for a vegetarian.The cabin staff were very friendly, professional and helpful.I would certainly fly with Jet2 again. | 5 |
Turkish Airlines | We hava flight from London to Ä°stanbul at 22pm. We have lounge voucher but when we go to lounge they said us that the lounge is closed at 21pm. I can fly the cheeper airways but I suggested THY but this is an awful experience | 1 |
EasyJet | We have 11 seats booked on a flight to Santiago de compostella Spain on 14.08.2020 returning on 28.08.2020. After speaking to a customer service representative and being informed that the flight was full for July and August,EasyJet advertised the route again and swiftly removed it from their site. Flights are now not showing until September so I suspect they will not fly on this route.I can book flights with another airline but need to know if EasyJet will refund if they are not flying on this route.All I am asking is for confirmation if the flight booked will go if not please inform me so I can book with another airline who is flying this route.Is that a big ask? | 1 |
Ryanair | We have 6 flights booked to Spain on 12th August. Flights are still operating so we do not qualify for a refund. As we booked our flights in January our only option is to pay the extortionate fees to change flights. Ryanair are encouraging people to go against FCO advice with their 'use it or lose it' attitude. Our travel insurance is invalidated due to current guidelines. We cannot quarantine upon return. We are unable to fly. Ryanair should be offering vouchers or free transfers to non-essential travel passengers....as other airlines are doing!!! Will not ever use Ryanair again. | 1 |
EasyJet | We have 6 seats booked to Majorca in July over 2 bookings, and after several attempts to phone Easyjet, have quite honestly lost the will to live. It rings, you get through to a very long recorded message then the line goes dead!, Very poor Service even in these strange times. I just want to move my flights to July 2021, nothing complex, but absolutely no hope, Easyjet won't release summer 2021 till they have had as much money off everyone that they can. So sad!Be nice to hear from them - booking ref K1888 KM | 1 |
Jet2.com | We have Assistance but find that on our Madeira trips the Assistance Service at Funchal is very much better that our Bristol experience, especially the return to Bristol. | 5 |
EasyJet | We have a bereavement in the family. I have sent 2 emails and completed a form on line attaching the death certificate. The funeral is the day we should have been flying 11th September. The only acknowledgement I get is answer within 7 days! Pathetic at a time like this!! | 1 |
EasyJet | We have a booking for 2 persons but need to change the date of the return flight for only 1 person. Due to this, I couldn't do it online myself.I contacted Easyjet Customer Service through their online chat and was connected to Phindi. They handled it most efficiently for me - straight to the point. And Easyjet has been fair - they only charge me the change fee and NOT the fee they usually charge for using their Customer Service. I am so glad they recognise that it's their website which doesn't allow me to do this change online.Well done, Easyjet and Phindi!! Thanks for making it sch a smooth and easy experience for us! | 5 |
Grupo AirFrance-KLM | We have a child with medical needs. We travel with food and medicine inorder to keep him safe. We had booked and paid for upgraded seats much in advance of the flight. About a Few hours prior to our travel, KLM announces that they have to change our seats. We practically beg them to keep us together for our child as we cannot afford for any cross contamination from fellow travelers. They don't accommodate us and offer us the only seat near the washroom.This is the second time this has happened with KLM.We travel with great anxiety with our sick kid! KLM we will never ever use your airline for the stress you have put us through. We pay a lot of money for air travel and you have made a very stressful experience into a gut wrenching experience.We hope this message helps other travellers from using this airline especially if they have medical needs.This is an airline that does not care, that does not accommodate and repeats its mistakes.No one should be spending their hard earned money on a company like this! | 1 |
Turkish Airlines | We have a credit with Turkish Airlines and so far they have denied knowledge of the credit and now, since they have acknowledged it, have ignored all of our emails in which we're trying to obtain clarification on how we spend and in what time frame. Call centre staff cannot help us without knowledge of the voucher and are refusing to connect us with the Manchester sales office who we have been communicating with over email, but have now stopped responding to us. | 1 |
Ryanair | We have a flight with Ryanair booked to Portugal on 18th June. We cannot legitimately fly now it's an amber list destination. They are offering free date changes as long as it's done more than 7 days prior to departure. They are waiting until the last minute to cancel flights (which are clearly not going to happen) so that people feel they have no choice but to rebook for fear of losing their money. Compare this disgusting, low-life tactic to Jet2 who immediately cancelled our return flight and refunded our money.These scumbags have found a new way to squeeze more money out of poor, desperate people. When you try to do the "free" date change, they won't allow you to proceed without paying an additional £20 "bags price difference" per bag. And you can't just remove the checked bags in case you can't fly on the arbitrary date you've been forced to select for fear of losing your flight altogether. So it seems they've recouped the cost of these "free" date changes by suddenly deciding to increase the price of luggage. | 1 |
Turkish Airlines | We have a flight with Turkish in November 2022 from Athens to New York through Istanbul and Turkish has rescheduled our flights 3 times and we keep changing our plans when we travel with a 2 yo kid. The other airlines in the meantime have raised their prices so a refund is not at all an easy solution. We are very insecure and when I contacted the customer service to find a solution for us or explain the situation, the only thing they did is cancel (!) one of the connection flights just so they close the ticket. I can't believe I compared Turkish to Emirates before I booked. | 1 |
Grupo IAG | We have a holiday booked for my 40th birthday and you have moved the dates and changed the times of the flight. We are travelling with 3 young children and the new flights and times do not work for us. We have been trying to call you for over a week to sort this out but your phone number given on the change of holiday details email just says we are too busy and cuts us off! I am going to need to cancel the holiday but cannot get through to anyone. This is such awful customer service and appalling that you give out a number that says we are too busy to take your call and cuts us off. Shocking | 1 |
EasyJet | We have a holiday package to Rhodes booked with the flights booked with easy jet. While travel agency cancelled our hotel but easy jet is refusing to cancel our flight to Rhodes!! Sadly the Island is on fire and we are in limbo now. Easy jet is easy to take money but zero customer care | 1 |
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