Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | We have flown with Jet2 many times. But when we flew out to Turkey on 22nd September the plane was freezing. We mentioned it to a member of the cabin crew they said they would speak to the captain. A long time went past and it was still freezing. Many passengers were complaining. My husband spoke to the cabin crew again. Eventually it started to warm up but the flight was nearly over. We do not expect to be so uncomfortable during our journey. We have booked 2 holidays next year with Jet2 and hopefully we will not have this problem again. | 3 |
Jet2.com | We have flown with Jet2 on many occasions now. They are our first choice airline and package holiday company. They always deliver first class booking and customer service. We find their airport staff are helpful and efficient as are their air crew. The aircraft seats are comfortable and clean and the aircraft modern. Thanks again for delivering a great holiday experience! | 5 |
Jet2.com | We have flown with Jet2 several times now and the service is consistently excellent. Our latest flight in particular could not have gone any more smoothly (31May).We were concerned about flying from Birmingham, given the reviews from earlier in the week. However we were quickly welcomed to the self-check in/bag drop kiosks by very friendly Jet2 staff. We were then through check in and fast track security within ~35 minutes. Once through security, the airport was very busy but we went straight to the Jet2 departure area which is much quieter and relaxing with an All Bar One and a Boots.The airport and cabin crew staff were again lovely and we boarded on time. Our pre-ordered food arrived quickly and we felt was very good value. I was particularly impressed by the vegan snacks that came with the meal.Please add some routes to the Nordics, including in the summer :) | 5 |
Grupo AirFrance-KLM | We have flown with KLM from Budapest to Amsterdam in June 2022. The aircraft had a computer malfunction before taking off therefore the flight had to be cancelled. We were notified and rebooked to a flight for the following morning within 30 minutes. KLM had provided the best customer support I have experienced with an airline so far. We applied for a refund which was handled within 3 working days and the refund was transferred to my bank account within 2 weeks. The whole experience was great, I am very satisfied with the support they provided. | 10 |
Grupo AirFrance-KLM | We have flown with KLM several times now and we have always been more than happy with the airline - especially after we started flying with a baby. Most recently we flew Stavanger - Amsterdam back and forth and in connection with the trip we had a lot of questions in regards to traveling with a baby, pram, car seat and extra luggage. All these questions were very patiently and well answered by the KLM staff at the KLM Norway Facebook page via private messages.On board the flight the staff made sure we were given an extra seat for the baby (we didn't book an extra seat as our baby is younger than 2 years) and we were asked if we needed any pillows or blankets for the baby.We fly quite often and KLM is by far our preferred airline!(We don't mind the free snack and drink either ;) ) | 5 |
Ryanair | We have flown with Ryanair for many years No surprise we booked with them to go from stansted to Knock for a special concert. We had to cancel due to a potentially serious development in our daughters pregnancy. All the other parts of this booking showed great kindness in refunding or other options. Ryanair stood out as having no contaxtability rejecting all our phone numbers and even our Emails and membership area. I hope we can find a more considerate airline for our future trips....someone who listens and cares.Think twice before flying RyanairKevin Smeaton Booking reference VWT9PJ | 1 |
Jet2.com | We have flown with jet 2 on several occasions and they will always be at the top of our list.so easy to book, reminders of things to do, terminal full of staff to help at airport, cabin crew can't help enough, captains updates are regular and an extremely stress free experience. | 5 |
Jet2.com | We have flown with jet2 for a few years now. Last year wasn't a good experience flying from Larnaca to Birmingham, I'll leave it at that. This year both ways we're brilliant, I booked assistance for my husband and highly rate the experience. For a change the plane was was lovely and warm flying from Larnaca to Birmingham. Its not nice flying late at night from a hot country on a very cold plane.It would be nice if jet2 could lower the price flying to Cyprus, we used to fly twice a year but being pensioner's we can't afford to anymore. | 5 |
Jet2.com | We have flown with most UK airlines but continuously use Jet2 whenever we can and have done so for nearly 30 years now. For the price, we feel this is the highest quality plane and environment, standard of service and is a company we trust in. The communication from the pilot and team is excellent throughout the flights. If there is a delay, the rationale is explained well. The staff are always friendly and caring. Leg room is good even in standard seats compared to others and there is a good level of cleanliness. The staff are also great at the airports outbound and inbound. See you next time Jet2! | 5 |
Jet2.com | We have flown with you since jet2 began, we have always been satisfied but laterly the flight times are getting later & the delays are more frequent especially on flights to Cyprus, 4 1/2 hours is long enough but when we are delayed by 1 hour or more it's annoying not to say tiring, we live 1 hours drive from Paphos so we frequently arrive home at 2am/3am,i am on the whole satisfied with the staff on board. | 3 |
Jet2.com | We have for a very long time used Jet2 for our holidays and found them to be absolutely excellent. Very recently we had to fly home urgently and they could not have been more helpful and efficient. They made a stressful situation go very smoothly and I am eternally grateful for that. Wouldn't use another airline! Five star treatment!! | 5 |
Jet2.com | We have found the pre flight ground staff so helpful and the flight staff also.Makes a change front m the other low cost airlines. | 5 |
Vueling | We have had a terrible experience with Vueling. Our flight was reschedulled to the day after we have booked our flight, without we were informed about it.After talking on the phone for several hours no solution came out of it and the sellers were hanging on the phone, so we needed to buy another ticket our self. | 1 |
Norwegian | We have had many flights with Norwegian - always with great success, -until now!Today the flight has been delayed for almost 8 hours because of something tecnical. This can happen for anyone and any airline.Compensation so far has been 2 times 12 Euro coupons for food and drinks (thats okay:).Norwegian has to give a larger compensation and this might be the breaking point - hopefully they will pass this test as well, -as the have passed all the other tests - cross my fingers :) | 5 |
Grupo IAG | We have had mostly great experiences on British Airways; timely flights, a free meal on flights, speedy and no nonsense service, polite staff. One time we had a BA flight to Stockholm cancelled and refunded at the last minute which was a pain, but this has been one in about 50 flights. | 4 |
EasyJet | We have had our outgoing flight to gran Canaria in January cancelled. As we knew the resort we were going to is presently closed we decided to cancel the flights. We opted for a voucher as we use Easyjet all the time. The voucher was sent to us in less than half an hour. A full refund and a voucher for £20 as a bonus. Excellent service. Thankyou | 5 |
Grupo IAG | We have had some torrid experiences with BA - which we have not been shy to report. So when we flew yesterday with them from Heathrow to Austin and had a great flight in every way, it felt right to feedback on that. The staff in the upstairs business class cabin were, frankly, wonderful. Cheerful, efficient and calm. What more could you ask? The food was pretty nice and the champagne lovely. The beds were very comfortable and sleeping was easy. I literally cannot think of any real negatives. The luggage lockers were quite small but then it’s an older model of the plane so that probably explains it. If only BA could deliver this kind of experience on every occasion, they would once again be the “world’s favourite airline’. Sadly, the current CEO doesn’t seem able to inspire and motivate his staff to be consistently delightful. Perhaps once he moves on we can expect something better. Although the flight was a bit delayed on departure it arrives bang on time. As we entered the (literally empty) immigration area, we were met by the most charming customs officer you can imagine, who ended up giving us tourist tips and ideas for bars! Surreal, as anyone who regularly travels to the States, will testify! It felt as if we were living in the Truman Show at one point but in the nicest possible way. Get yourselves down to good ole Austin now that BA fly there direct. Fantastic. | 10 |
Pegasus Airlines | We have had the terrible experience with Pegasus. Our flight was delayed but nobody warned us in advance about that. So we missed the next flight.We forced to urgently amend the train and bus tickets time and paid the amendment and refund charges. Our weekend plans were ruined and the health confition detiorated because we previosly had the dental treatment.The member of staff was extremely rude to us.We tried to apply for the flight delay compensation but the flypgs.com didn't work properly.Don't recommend Pegasus to anyone. | 1 |
EasyJet | We have had the worst experience with Easyjet. We cannot travel this summer caused by Corona virus. It has been impossible to get through to Easyjet. They promised us a voucher but now they say that we cannot get it. Stay away from Easyjet. | 1 |
Iberia | We have had the worst experience with them. They misplaced our bags on 22 Dec, found them and sent out a message on 23 Dec advising our bags would be delivered by their courier same day before 23:00. The day came and went, no delivery. We were then promised by Iberia customer service that our bags will be delivered in the morning (24 Dec), this came and went with no delivery. We called Iberia customer service again! They have updated the system to say our bags with be delivered on 25 Dec (who delivers on Christmas day?). We have young chidren who are excited for Christmas, but all presents are in our lost luggage. Iberia has ruined what was meant to be a lovely Christmas holiday with our family at Cordial Morgan Playa Hotel in Gran Canaria.My husband being with NATO will pass information on to avoid this airline.Absolute worst customer service. If you make a promise to a customer, you should honour it, always!Please, for your own piece of mind, avoid this airline. They do not care for their customers at all. | 1 |
Ryanair | We have had the worst experience with this airline. we got a round trip ticket from Athen to Santorini. We came by sky express and we didn't pay for check in and even for our carry on, and we had no idea to have pay for check in😳 60€ for each of us. we paid more for our check in, than our ticket.We are 3 people who traveled all over the world and none of us have never had this experience. None of the airline charge for check in.We believe you are professional enough to consider this and refund our money. | 1 |
SAS | We have had to change our plans due to illness which means rather than travel to and from Stockholm we will fly out to Stockholm but return from Oslo. The system doesnt allow you to change the return flight - or cancel part of the flight without speaking to Customer services. having spent 45 minutes on the I am told its still not possible and if I want them to set up the flights for me its £50 per person - even thouigh there system wont let me do it. I am now not sure what is cancelled (tried to cancel return only - but it wont let me back in). I oiginally contacted Autobot (useless) and a human chat - who explained what I needed to do - but unfortunately I couldn't do it as system told me I needed to speak to customer services. Aagh | 1 |
Ryanair | We have had to reapply for refund from flights in March, even bank nationwide messing us around, I have shown bank that we have declined vouchers. We have been told another 6 to 8 weeks this is a joke. I cancelled furniture from Spain on credit card and was refunded within 5 days. Ryanair are committing fraud by keeping our money and earning interest! | 1 |
Ryanair | We have had to travel with Ryanair for years to visit family. This time, they would not help when reservations were made via a different site (unknown to us till later), and our booking stated 10kg bags instead of 20kg. They repeatedly told us to contact the company the booking was made via and said there would be a £120 charge to take 20kg bags. My dad reluctantly paid for this (and was also persuaded to reserve seats for an additional fee). Then he was refused from boarding the flight to visit his sick grandson abroad, as he was unaware of a Spanish Health Form, which no one helped him obtain. Where has passenger sensitivity, care and support gone these days, Ryanair? He chose to travel during this time for a cause - instead, he lost a lot of money, faith in Ryanair, and had a lot of bad luck. | 1 |
Grupo AirFrance-KLM | We have had £128 of additional unnecessary expense. (On 14th April and on returning on the 28th April).We had a delayed overnight flight back on 28th April, from Entebbe, resulting in our luggage not appearing until late afternoon on Monday May 1st. (There was also no notification that our luggage was going to be delivered!)It has taken until today (17th May) for KLM to respond to our complaint. (claim number C-6317286)We had booked last year on 25th September 2022 and had accommodation at the aerotel Hotel T3 Heathrow, pre-booked and paid for at a cost of £88, because of the very early flight time. On March 23rd 2023, KLM was transferred to T4.It was only by reading the small print on their web site on filling in the passport details two days before our flight, that this change was discovered by us!We now have had no Business class lounge ( our flight left at 6:30 am from T4)We had the additional expense of £30 for travel in the middle of the night at 3am for a Taxi from T3 to T4 .There were only Economy class check-in facilities at T4 and no Business Class lounge facilities. | 1 |
EasyJet | We have help after being refused on board, handling boarding passes and having answered the last call, only 10 mn late (20 mn remained). We are waiting for extra expenses refund. | 4 |
Jet2.com | We have just arrived in Madeira (fab hotel & great island) for the second time in the last six months.We picked Jet2 this time over EasyJet last time, I have to say so far that the experience at Manchester airport from Jet2 needs a massive re think.My partner suffered a serious stroke a year ago & theses days the thought of queues & people terrify her, we asked for special assistance & basically got no help whatsoever.On the other hand when we chose easyJet in the summer & asked for the same thing they were all over us as soon as we got to check in & nothing was to much trouble.C,mon jet2 step up your normally a very reliable company. | 2 |
EasyJet | We have just arrived in hugurda Egypt minus 1 bag which his missing no one has a clue not even with a tracking and suitcase validation number talk about a lack of security measures which should be in place. We have no clothes and no medications. We have tried to contact easy jet through Twitter Facebook & Email and phone calls apparently there a no easy jet Reps working here in Egypt and nobody seems to be working in the uk has they have been a nightmare So unhelpful .EASYJET couldn't even be bothered when a friend of ours contacted them from the uk when they eventually got through to them as all the numbers don't seem to exist or go to the wrong departments what an absolute joke so can you imagine what it's been like here in Egypt you ring a number given doesn't exist ring this number (Hello Cairo airport Really 😡. And when we spoke to someone we told them we needed medication or we would have to go home they said they could arrange a flight if it's an emergency for tomorrow but will have to pay £458 each. They have taken our money with no customer care or support it's like pulling teeth honestly we can not believe how hard it his to get any information.Its like we've had your money thanks bye.Please don't book with this company book with some one more reliable. We would not recommend now stranded and in limbo.its 1835pm and my darling his breaking her heart if I could get my hands on you stelios haji ioannou I would rip your face off ask your wife what it would be like to have no clothes or make up and feeing like crap your company has ruined our holiday due to your company's ignorance and greed and I will see your company in court and that's a promise | 1 |
Ryanair | We have just been informed by Loveholidays (package of hotel and flights) that our hotel has been cancelled and are issuing a refund within next 10 days however because the flights are done seperately with Ryanair i have tried to contact them and the chat facility is ridiculous and very rude and will not refund as even thou there is a pandemic across the world they will continue to fly people out and to transfer to next year will cost as much again! so angry do not use Ryanair!!! | 1 |
EasyJet | We have just been on a family package holiday and flew with EasyJet. We arrived at the airport with our hand luggage and when entering the gate a very rude lady said how many of you are there and I said 8 in total (after 5 had already gone through), her response was well your bags aren't the right size and so you will need to pay extra. I was in shock, I had used these cabin bags over and over again and never been told this or had any problems. She proceeded to tell me they must fit under a seat and that if I wanted to put them in the over head lockers it would be £48 per case (one way). This to me was very upsetting as we didn't have much more than that to take on our all inclusive holiday so I explained that to her and she was having none of it. She said if I book in online on the way back I may get it cheaper for the return. So I paid £192 for 4 bags (the others were the right size thankfully) and flew to Barcelona. I was gutted. Anyway I went to book online for the return and it was already booked in and our boarding passes were already available. So I went up to the desk upon arrival at Barcelona Airport and explained what had happened and the man said there was nothing he could do and that I could pay £48 per case to put them in the hold or £58 per case to store in the over head lockers! I honestly wanted to cry. This was alot of money for us and meant we had nearly £400 less to spend on our holidays.I will never be flying with Easyjet again! | 1 |
Jet2.com | We have just been on holiday with Jet2. What a great experience travelling with this holiday company. From start to finish their staff were with us every step of the way. The aircraft was clean, and the staff were excellent.When you arrive at your airport destination, (for us it was Cyprus.) We were told that their staff would be on hand to point us in the right direction to our transport to our hotel. As promised, the staff were on hand in their red uniform to assist us. On the return home journey, again, information and pick up time from our resort was on the Jet2 holiday board and by email 72hours before we left the hotel. Arriving at Cyprus airport, there were plenty of Jet2 staff to take you to the bag drop and even help you with the machine for your label to put on your case. 5 stars Jet2, you made our holiday a lot easier. No stress whatsoever. | 5 |
EasyJet | We have just been on holiday with easy jet and there are more minus then plus ,first of all the plus the plane staff are brilliant and the service on board was very good .Minus there was no one to tell us where to when we landed for anyone that dosnt know how to carry on i thought it was really bad .There was no staff came to the hotel and there was no easy jet area in the hotel fir info ,tui and jet2 bith had areas .We didnt get any info on our pick up luckly we traveled with others who did .I had complaints while in our hotel and i couldnt even chat to anyone to try and sort it . | 3 |
Grupo IAG | We have just bought business class seats to Hong Kong and, as always when we travel in business, I went to reserve our seats.Not on British Airways!!!They want over £400 to reserve our return flight seats, even though we have paid over £7000 for our two flights.We have booked dozens of business class flights over the years and never, ever been charged and we could always choose the seats on the day of booking.What an utterly awful, rip-off organisation British Airways are.Unfortunately there were no good alternative direct flights, but why is it whenever I book with BA I end up seething with anger at their dreadful customer service | 1 |
Ryanair | We have just checked in with Ryanair, also our friends have. It is the first time in ten years that we have all been allocated separate seats. My son and partner on another destination has also been allocated separate seats. My sister and husband has also had the same thing happen. If we look at paying for the seats there are seats all around us. We have called Ryanair and they have stated that they are randomly selected which we understand but all of a sudden they are splitting the seats, obviously to make more money? I will not have any extras in future like car hire so they will lose £100+ from ourselves instead of making £6. I thought Ryanair had turned themselves around to be more customer friendly but obviously not. We have travelled with them 10 times in 18 months. Loyalty counts for nothing! | 1 |
Jet2.com | We have just come back from Fuengirola, our 2nd holiday with Jet 2. Great holiday (apart from the rain) super service from booking, to airport departure, arrival and staff at the airport, to hotel. Everything was planned for us, which made it so easy. Glad they are starting to fly from Luton, and will definitely use again. | 5 |
EasyJet | We have just come back from Verona. We flew both ways with easy jet.It was our sons first flight so anxiety was running high as he wasn't keen to go on an airplane. It could not have been a better first flying experience. Outbound flight from Gatwick to Verona early morning on 4th May. All ran to schedule and getting through bag check and security was all very easy. Flight was great and the flight attendant asked if our son wanted to look inside the cockpit which he loved. We didn't think the return flight could top that experience but they did.Flew back from Verona to Gatwick on 11th May and the flight ended up being delayed. The team, despite having to turn the plane around quickly and would also be home later than planned, were amazing. So friendly and helpful. Ryan the pilot explained why the delay had happened and Layla and an off shift employee passenger helped us to understanding some ingredients before we opened the pack.When we went to leave the plane again despite the delay ( I know if it was me and the end of my work shift which had overrun not sure how keen I would've been to speak to some kids) our son (and the other children on the flight) was offered to go and sit in the pilots seat. It has made his holiday. He loved it so much and very much helped keep the mood up for a long journey home after the flight. Thank you easy jet. | 5 |
Ryanair | We have just come back from a three night break in Barcelona. It was the first time we have flown with Ryanair and it will definitely be our last. We arrived at the airport two hours before departure and we were told that we should have checked in online and that if we want to check in we would have to pay extra. We ended up paying £110 for both of us. I told them that it wasn't clarified upon booking but we were told that if we wanted to fly we would have to pay. I asked the gentleman to seat me and my husband together but after we had complained about paying extra he purposefully seated me and my husband away from one another. On the way back we checked in online a day before and we had to pay an extra £20 for picking standard seats. To sum up: airline staff are very rude and not helpful and there's lots of hidden costs. Will definitely never fly with them. | 1 |
EasyJet | We have just come back from fuerteventura I would highly recommend easyjet everything from start to finish ran very smoothly not like when we travelled two years ago with tui that was a terrible experience thank you very much easyjet we will definitely be booking again very soon. | 5 |
EasyJet | We have just come to check in online to fly to Tenerife, we have purchased extra legroom seats which always came with speedy boarding, NOT THIS TIME!! easyJet have changed their policies a few months ago and you now have to purchase large cabin bags to qualify for speedy boarding (£25.99 pp each way) Well done easyJet how to screw your passengers again and again | 1 |
EasyJet | We have just flew with EasyJet for the 1st to Tunisia. All I can say after being a little afraid of their past reputation and Covid..I would Highly Recommend you give them a chance. From checking in to flying both ways was quick easy professional friendly....and we arrived 1/2hr early on both flights.!!!!The only complaint I have was the lack of popular food and the minimum amount of filling on the sandwiches especially the pretzel one.I would definitely fly with them again | 4 |
EasyJet | We have just flown to Izmir, as a party of 9, with easyJet, on 15 Oct, returning on 22 Oct, EZY8571 and EZY8572 respectively. Both flights were on time, very enjoyable, with helpful, courteous and professional crew. Food/drinks were nice, and all reasonably priced. We have flown with easyJet multiple times, and have more flights booked; we have always received excellent service and indeed, easyJet is my 'go to' airline! | 5 |
Vueling | We have just found out from my sons gf who is in England that our flight home from Spain to England has been cancelled. Vueling have not bothered to inform us, so it begs the question why? Off to the airport very early in the morning to find out what is going on... Not happy | 1 |
Lufthansa | We have just had flights to Orlando cancelled, no apology no reason and no refund for over one month. Unfortunately we flew with them four years ago, I should have learned a lesson then. We had been delayed on the M62 by an accident. And we arrived at the check in desk as the flight was taking off. They took extreme pleasure out off charging me another £700 to transfer to the next days flight. Only allowed me one hour to accept that offer when I suggested I would look for another flight to get me over the following day. Then told me I couldn't use the return part of the ticket even if I found a cheaper flight to take us over. Then we heard them offer another passenger that he could use his return flight if he made alternative arrangements. Are they just making their own rules and it seems to be all one sided (their side) | 1 |
Turkish Airlines | We have just had return international flights from London to Iran via Istanbal and return domestic flights from Istanbul to Dalaman. We had no problems checking in on-line and all flights were punctual. Seats and in-flight entertainment were good. Service on the flights were fine and overall we were very satisfied and will use them again. The only negative was that in-flight food was not always as good as it should be. | 4 |
Pegasus Airlines | We have just landed after a Pegasus flight from Istanbul to Dubai. On the way there the flight was delayed and nobody cares to tell you anything. The seats on the plane are terrible. On the way back from IST to DXB the flight was supposed to leave at 20:30. We got to the airport and time has changed to 21:00. Then on the screen appeared EDT 21:50 but nobody confirmed. Finally at 22:00 we are boarding. . At 23:00 we take off landing in Dubai at 4:15am. We have just left the airport at 5:30. No entertainment, careless crew. Being a low cost carrier does not mean that you don't care about the service that you are offering. Passengers are still paying money and to me the service offered it is not acceptable. Never again on Pegasus. | 1 |
EasyJet | We have just received two messages from EasyJet holidays informing us that our flights from Newcastle to Palma has been changed by 11 3/4 hours which means we will not arrive at our resort until 5 in the morning!This is completely unsatisfactory as we are in our late seventies! Have spoken to very inflexible agents who refused to put us through to team leader, will not refund our deposit and inform us that it will take up to 30 days for our £240 in a form of easyJet vouchers to arrive. Why would we want to book another holiday with them? We were very happy with what we had booked. Extremely upset by this today. Very rude staff at call centre. Merry Christmas EasyJet. | 1 |
Grupo IAG | We have just returned from Italy (Florence) with BA, booking reference uwywgz , I have to say the experience was brilliant, lots of leg room, nice complimentary drinks and snacks, we had a small delay but were kept well informed. Friendly staff, happy to help and serve an extra drink!! 100% | 5 |
Ryanair | We have just returned from Lanzarote, my husband hurt his ankle and returned on crutches, I can not fault the staff at all, upon arrival at Stansted we sat on the plane with the staff as we waited for the lift, which they had sorted while flying home. If I'm honest I feel sorry for Ryanair flight attendants, the unnecessary mess the customers leave is unbelievable, they ask 2 or 3 times for rubbish but it's you the customer that leave it on the floor. All the Ryanair staff here and abroad we can't fault at all. | 5 |
Ryanair | We have just returned from Portugal and flew with Ryanair from Cardiff. Our flight going out went perfectly no queues staff very helpful couldn't fault their customer service. Flight on time service from flight crew well informed and very accommodating if you needed anything. Plane was clean and crew were all in uniform very presentable.Flight from Faro again on time all well organised made our holiday very enjoyable.Thank you Ryanair for coming to Cardiff makes life so much easier to fly from our Local Airport. | 5 |
Jet2.com | We have just returned from a Croatia, using Jet2 for our flights. We found Jet2 to be efficient, the staff were friendly and extremely helpful. We will definitely be using Jet2 again! | 5 |
Grupo IAG | We have just returned from a flight from Cancun to London Gatwick.We are a family of five, including a toddler. We booked our seats in advance at a cost of £470 for both our outgoing & return flights so we were guaranteed to sit together.As this flight was a night flight the row in front of us wanted to recline their seats. However, my partner is 6'5" & his knees were touching the seat in front of him which made reclining impossible.A member of BA staff came & spoke to us several times to ask if my partner would be prepared to move, but as we were a family we declined. He did not want to sit by himself for a nine/ten hour flight.The lady who wanted to recline her seat however, was not asked if she wanted to move. Why was this?The BA member of staff then said she would speak to her Manager.In due course the manager came & spoke to us also asking my partner if he would move. We were told that the lady had every right to recline her seat. The manager then accused us of being difficult & patronising. We were unsure how we were being difficult & patronising other than to say we also had every right to sit in the seats we had booked & paid for.She then suggested that we should have booked more expensive seats!!We felt upset & insulted by the manager in the suggestion that we were being difficult not allowing the lady to recline her seat when it was basically impossible, & the fact that a tall man didn't purchase a more expensive seat. | 1 |
Vueling | We have just returned from a short holiday to Florence. We flew LHR-FLR and returned FLT-LHR. (This route is switching to LGW on 31-03-14). Airbus A319. We booked the Optima fare as we knew we would not want to be restricted to cabin luggage and this also enabled us to select our seats towards the front of the aircraft when booking. Firstly I was impressed with the prompt embarkation of the flight at Heathrow. No last minute rush and no scrum! Secondly I am 6 ft and was very pleased with the amount of leg room. On our return flight we were in a different row but there was still adequate leg room. I actually tried comparing it to leg room in economy on Transatlantic flights we have taken and decided it was no less. The flight crew were friendly efficient and presentable. The flight deck also kept us fully informed particularly when we hit a nasty bit of turbulence over mountains. There was a glitch on our return flight but it was not the airline's fault. The luggage loading equipment failed and back up had to be called. This resulted in take off being about 30-40 minutes late. Once again we were kept informed of the situation. The Captain was visible and clearly doing all he could to get the issue resolved. To the airline's credit we landed at LHR only 5 minutes behind schedule so time must have been made up by the Captain. Overall then for a budget airline I was impressed and would not hesitate to book Vueling again if the schedule and prices were right. | 8 |
Turkish Airlines | We have just returned from our honeymoon to Mauritius of which we flew from London to Mauritius via Istanbul. When we checked into the flight (hours before departure) at London Heathrow, we mentioned that we were on our honeymoon to request some good seats or potential recognition of this monuments trip which is typically offered by other airlines. What followed was both underwhelming, and, quite frankly, offensive. On the 9 hour outbound flight between Istanbul and Mauritius, we were told at check-in that we would be allocated an entire Central row as the flight was not full, so we were individually allocated seats 15D and 15G (as the plane had 4 seats in the central row). Instead of being allocated the row as promised by the check-in attendant, seats 15E and 15F were allocated to two other passengers meaning that not only was this trivial attempt at recognition of our honeymoon trip not honoured, but we had to sit apart for the entire 9 hour journey to Mauritius! We were also told that we could not change seats even by the cabin crew when I spoke with them. A similar lack of empathy for our honeymoon was demonstrated by Turkish Airlines on our return journey also. In summary, if you are planning for a special trip (E.g. A honeymoon), I would strongly recommend choosing another airline as Turkish Airlines knowingly separated us for our outbound trip. Thank you for ruining our honeymoon journey. | 1 |
Ryanair | We have just started to bord the plane after they made everyone wait outside of the plane for 20 minutes in direct sun when it is 30c degrees out here 🥵No one apologized or even explained why we had to wait out side in that extreme heat.We were all standing there sweating and exhausted while they haven't even begun to upload the luggage.The minimum was to offere a glass of water to the elderly and the infants in line.It seems that Ryanair treat us as ATM and nothing else.Shame on you Ryanair.I will never fly with you again | 1 |
EasyJet | We have just used easyJet to Turkey. Overall pretty good. It is obviously no frills but probably better than other budget airlines. Yes, they fine you if your bags are too big! | 4 |
Ryanair | We have little choice with booking with Ryanair given our local airport. Some flights have been okay, others not so much, but the worst of the lot has been this new verification system.5 phone calls to them this AM with issues using the verification system. No way of doing outbound and return flights together so need to do it twice. Took ages the first time and second time didn't work. Call handler told me it didn't matter they already had my details for outbound flight, I needed to do it a second time. Laptop camera wouldn't work. Website didn't work on my phone. App doesn't have means to do it. Eventually by some grace of god got the thing to work but utter nightmare and completely unnecessary. | 1 |
Jet2.com | We have loved our flights with jet2 for many years but this year seat 7B was so uncomfortable . Like sitting on a plinth of wood .Unfortunately we had the same journey back too.We did mention this to the staff who responded saying many more people had the same experience.This has really put me off flying again for some time with jet2 . | 3 |
Pegasus Airlines | We have made a Seat reservation, more room for the legs, because 208 cm needs it.We paid, twice, got one amount back. They kept the other amount, BUT we did not get the seats we reservatet.The staff on board did not paid it attention. They did not Care.Wrote an e-mail with the details and explaind What happend together with the dokumentation. At the serviceoffice they did not Care either….The answer was that it must be the bank…So here is a advice… If you want to make reservations for seats…. Call you bank.I Will never fly with pegasus again - ever. | 1 |
Ryanair | We have never been satisfied with Ryanair but used them because of their routes and cost. After our last experience we will not use them again. My wife travelled alone from Paphos to Edinburgh via Paris Beauvais. she has had recent operations and needed assistance. At Paphos we waited 50 minutes to check in, people were being allowed to jump the queues. Assistance at Paphos was fine. The flight was delayed 40 minutes causing my wife anxiety for her connecting flight. The experience at Paris Beauvais was horrendous! Flight attendants told her she had to get off the plane on her own, no assistance available. A long delay waiting for cases, she had to ask other passengers for help taking her case off. Then long, disorderly queues yet again! At the check in desk my wife again asked for assistance and told no! She only made the flight because yet again it was delayed. Never again Ryanair, your service is disgusting!!!! | 1 |
Ryanair | We have never flown RyanAir before. We had multiple emails from them selling extra services but I am partially sighted so could not read them all. We didn't know you need to check in online and we had to pay 120 euro for the 4 of us. We have never experienced that with an airline before. We heard RyanAir was really sneaky with the fees and this I guess is just a normal thing for them looking at the recent reviews. I'd never fly with them again and unfortunately it was the only option for the Europe destination and day we were flying. Crew on the flight were ok. Living in Asia this type of business would never be in business there. | 1 |
Jet2.com | We have never had a bad experience with Jet 2. | 5 |
EasyJet | We have never had a problem with Easyjet. Everyone has alwayd been very nice and no problems with flights. Top marks from us | 5 |
Turkish Airlines | We have never had an experience like the one we had with Turkish Airlines, absolutely appalling. Landing in Istanbul after a delay on an awful flight with the worst food we have ever had on a plane, and it was chaos. Completely left to fend for ourselves by Turkish at both ends. Endless queues. The most unhelpful staff we've come across. Had to rely on other customers who have had previous problem to know where our bags may turn up (still not 100% sure though)If you don't absolutely have to use them then the advice is to avoid like the plague. | 1 |
Vueling | We have never had such an overall poor experience flying. From the chaotic boarding process in which we didn't even know if our flight was going to take off, to their decision to not load much of the passengers luggage due to supossed weight issues, this airline doesn't seem to have a clue. Two days later they can tell us nothing about our luggage. Even the "Delayed Baggage" claim form letter has the Vueling website misspelled and of course they misspelled our name so we could not look up our tracking reference number. If you thrive on frustration , Fly Vueling and you will be happy. | 1 |
Jet2.com | We have never used Jet2 before and I was very impressed with the airline.. Staff on the way out were very friendly. The only downside was I found the announcements incredibly loud and the staff on the way back weren't as friendly. I was a little disappointed that there was no option for dairy free sandwich for my daughter and how staff addressed that. Other than that, we were very happy and will definitely use the airline again. | 4 |
Wizz Air | We have never used Wizzair before and had booked before we realised just how many dreadful reviews there were. We were pleasantly surprised and had no problems at all. Both flights were on time, in fact they landed slightly earlier than we expected. The staff were all helpful. | 5 |
Iberia | We have not flown this airline yet but have booked tickets. I wanted to write a review to let others know that they do not give vouchers or refunds regardless of Covid. On their website they make it seem like we can get vouchers in case we are not able to fly into the EU but that is not the case. We were told that we can only change our flight but they would charge us $200+ to change the flight once, even though we don't know when we will be able to fly in. I asked to speak to the managers and was told that all the managers were in a meeting at 7pm at night. Yeah okay. If you are not 100% sure your can make this flight do not book this airline. The EU recently put out a travel ban on the USA and we still can't even get a voucher for our flight. I would never use this airline again, no wonder it is so cheap. | 1 |
Lufthansa | We have not received our luggage even though all flights were booked with Lufthansa, running after it since two days, no one helps, the reference number was not given at Cape Town airport and we can not track it. Now we find out that one of the three luggages went missing and that they were not aware of it and didn't take any measurements. Absolute nighmare, they messed up our one year planned holiday and stole two days of it and because we don't receive information we end up waiting every day for the luggage in case it arrives. Would never recommend someone to fly with Lufthansa. | 1 |
Lufthansa | We have one of our luggage delayed in Toronto flying from Munich with Lufthansa. The App was perfect constantly update e I receive all the details via mail. In one day we have back our luggage at the hotel. Thanks so much. | 5 |
Ryanair | We have paid extra 2 lagguages 10kg each and at the airport they put us to pay additional 120€, the worst company ever! And the cherry on the cake, you can not arrive to talk with somebody from Ryanair, shame! | 1 |
Turkish Airlines | We have planned the 8 nights stay in Egypt and decided to fly with Turkish Airlines - our favorite (until this flight) airlines company.- 04-Sep-2022 flight TK1304 from Malaga is delayed by 2 hours- We arrived to the Istambul just in time to see our plain to Egypt TK0698 taking off. No one besides us seemed to give a care of the delay (even though both flight were operated by Turkish Airlines)- It took us 2 hours and 5 lines to the 5 different counters to finally get to someone from the Turkish Airlines to help us. They gave us new flight tickets in 24 hours (!!!) without any excuses, just like this was normal. They also offered us a hotel to have a sleep at.- 2 hours later, 05:30 in the morning we at last were checking into that hotel. By that time my 8-year old son was literally falling from his legs. Me and my wife were not fresh either.- Hotel title says it's has 3 stars, but I wouldn't give it more than one given how tired their rooms are (check Kaya Hotel at google maps to see the details)- When our tour operator asked Turkish Airlines to compensate for the lost day in the Egyptian 5-star luxury hotel they found a formal reason no to do it | 1 |
Ryanair | We have pre booked and paid for our seats in advance just to be told that our seats don't exist and we ended up on a completely different place even though we paid for the seats to be next to each other. Nobody wants to take any responsibility for anything. All the flights I took have never been on time. It's a joke, not an airline. Shame on you Ryanair | 1 |
Jet2.com | We have previously spoken to JET2 helpline as our transfer we had pre-booked and paid for did not turn up as we were making our way back to the airport on 3rd January 2025, on hold for 10 minutes only to be told that it's turning up so make your own way to airport. We were in a small resort with limited taxi's and we are a family of 5 so needed a mini bus taxi which was hard and stressful with kids to flag down last minute. We were told to make a complaint which we did ref 1623087/w24H and nobody has responded at all. We have spent so much money of Jet2 holidays last year that we will never ever fly with them again, we nearly missed our flight, and no sympathy, apology or help given. We paid for our return transfers and then had to pay for a private taxi back to the airport with small children, a disgrace, never again, and still waiting for a reply. I will be all over this on social media if I don't get a response within the next week or so. | 1 |
Turkish Airlines | We have purchased the ticket from Turkish Airlines to travel from Copenhagen to Istanbul. That's what happens after that:1. They provide Anadolu jet (AJET) which we did not expect. We could purchase our tickets with low price from Pegasus but preferred to travel with Turkish Airlines. Big mistake :)2. 5-6 times change of flight times.3. You cant check-in online.4. You cant add any extra baggage.5. One of the baggage is damaged when we received in Istanbul.6. We claim the damage from Turkish airlines but not surprise that they are pointing to AJET now. | 1 |
Grupo IAG | We have raised a complaint for compensation due to a delayed flight and missed connection. After several months we have received a million emails saying "we haven't forgotten blah blah blah" but if we check the case status they literally haven't even got around to looking at it. Difficult to understand how or indeed why a business should survive with such awful customer service. Edit; we have decided to appoint a claims handling company (a lawyer) to deal with this given we can't get service from BA direct. If successful, we can share details here so other people are not similarly inconvenienced. So keep an eye out! | 1 |
EasyJet | We have rebooked our flights numerous times due to COVID but please remember if you do this you will loose out .They have no loyalty to the customer we have paid £1685 for flights and if we booked now we would pay £ 600 we can't cancel and re book for the cheaper price because they won't return our money.Also charged us £100 pounds for a change that they say was made but they can't tell us what it was for . | 1 |
Lufthansa | We have received multiple last minute flight delay text announcements for our Denver to Frankfurt flight. These delays of more than 6 hrs are causing significant financial loss for temporary accomodation, missed connection flights and a loss of work and school days for us amd our kids. So far all of our attempts with Lufthansa customer service in both the US and Europe have been very unsuccessful, with Lufthansa offering zero support to us. No information on cause of delay or if further one is expected, no cost reimbursment offer, no meal voucher, no lounge access or upgrade. | 4 |
Jet2.com | We have recently returned from our holiday to Tenerife. Both outgoing and return flights were very good and were on time. We like the way that Jet2 call by row numbers to board the plane as this way there are less people in the aircraft scurrying for their seats and storing luggage. Not the "cattle market" situation like some. It would be great if they did this when disembarking also, like they did in Covid time. This would avoid everyone standing up and trying to get out first.The journey both ways were pleasant and peaceful. We have experienced rowdiness and drunkenness on certain other airlines that should and is not acceptable. It was a pleasurable experience overall to fly with Jet2 on this trip. | 5 |
Jet2.com | We have recently taken 6 flights with Jet2 and each time we have had sore throats the next day after the flight. Do you ever clean your air con filters ( or even have any ) ? The last flight we had we've both ended up with suspected covid which is still ongoing a week later.A quick wipe of the tables that one is supposed to eat off would also not come amiss, the times there have been remnants of food or worse is not uncommon unfortunately. Since Jet2 started at Stansted we have both felt that the service and attitude of both ground and flight staff has gradually deteriorated - it used to be warm and caring and now it can be a bit take it or leave it on some flights. We are even considering trying Ryanair again. | 1 |
Ryanair | We have recently travelled with Ryan Air (not our choice-booked a holiday through Travel Republic). We decided to pay extra for Priority Boarding, as having travelled with Ryan Air previously, we found there was no room in the above seat lockers for our small bag due the number of suitcases carried on board because of the ridiculous price charged for Hold luggage. We had an empty locker for our small bag. Just before take off, as usual there was someone walking the length of the aircraft trying to get his suitcase in a locker so we could take off. The air hostess took our small bag out, put the suitcase in, & told us we had to place our bag under the seat in front, restricting our leg room even further than the 2 inches you normally get. What was the point of our £20 extra? If we ever get the choice, we will not be travelling by Ryan Air again. | 1 |
Jet2.com | We have relied on Jet2 for many years but feel let down now! We had to pay a taxi from Calella to Girona airport on 21 July because our transport did not turn up! We are pensioners on a fixed income but had to pay out 80 euros to get to the airport on time. I have sent receipts and explained our situation but have not had even an acknowledgment!Might have to consider another travel outlet now - we feel very let down 🥲Iain Gentles | 2 |
Lufthansa | We have requested the refund on June 11th and according to the European Union rules, Lufthansa is compelled to refund tickets within 7 days.Having read several articles regarding Lufthansa's policy on NOT paying out any refund, I am severely disappointed in this company, and any future travels will certainly be impacted by Lufthansa's reluctance in this matter.google for "This Is How German Lufthansa Diverts Anger Over $2 Billion Cancelled Flight Refunds" | 1 |
Grupo IAG | We have sat on this plane for an hour and forty five minutes awaiting takeoff due to bad weather in London. This is understandable for safety. Fortunately I have a long layover so this delay does not affect me. However many others are not so lucky. While waiting we were given one small bottle of water and one tiny pack of corn kernels. Later food and drink were offered for purchase. This is my complaint. After sitting idle on this plane for nearly two hours and possibly missing connecting flights they can’t give us a free bag of chips and a coke? When I asked I was told no. Is British Airways really this cheap and money grubbing? | 1 |
Vueling | We have similar issue. Our 2-hrs flight from Florence to London was cancelled and they offered us 8-hrs flight via Barcelona. Moreover, they advised we are not entitled to any refund. Frankly, do not know what to do. | 1 |
Eurowings | We have spent more than one hour in the aircraft before it started to move. They did not even turn on the air conditioning. Flight from Lisbon to Cologne. Never again | 1 |
Jet2.com | We have the need for special assistance, which is carried out by a third party company at each airport, overseen by the Jet2 staff. This went well at both airports.Our pre-ordered meals were delivered to our seats before other passengers as part of the assistance treatment. The food was hot and tasty.We have used the service before and are satisfied.Embarking and disembarking were handled well. | 5 |
Vueling | We have the same problem. We got an email about our cancelled flights and how to get a refund. But you have to ring them. All you get is an answering machine. When I finally was put through to an agent and he only spoke spanish, even though I rang both the UK number and the number for all other countries. E-mail as others have experienced is a no-reply e-mail, so that does not work either. We are a group of 5 and none of us will ever use this bad company again. | 1 |
Vueling | We have three carry bag which we always used in plane never have problem with the size of 43cm*32cm*17cm which fit under seat. When we reached airport the lady who working for Vueling said you have to pay 60 euro for each bag, we ask her measuring tape or anything she said she do not have anything. i believe we are get targeted to pay extra money. I complain to customer service they do not did nothing. I asked them where i can complain about their airline three times they even not reply back so surprise | 1 |
Ryanair | We have to say that we were so full of admiration and respect to 5 of the loveliest , friendliest,and most helpful guys who came to my daughters rescue after she had a problem with her wheelchair..unfortunately we can't remember all or any of their names but they were up near security. Thank you so much | 5 |
EasyJet | We have to wait more than an hour and sometimes more than 4 hours for a reply. Obviously, we're no longer in front of the chat, so he closes the chat. Poor experience | 1 |
Grupo IAG | We have today flown back from Cork airport on flight EI3701 to Birmingham. There were four of us so I pre-booked seats on Row 3 to ensure that we sat together. Unfortunately the legroom in these seats was much narrower than the rest of the seats. The two male passengers were 6ft 4in and 6ft 2in so you can imagine the uncomfortable journey they had to endure. It would have been preferable not to book seats in advance and take pot luck! | 5 |
Ryanair | We have today landed in Crete flying from Bristol masks are mandatory on the flight however as soon as the seatbelt sign is off people are out of their seats cramming to get out the plane - as usual... The bus to the terminal can only take 40 passengers At a time due to social distancing so why did Ryanair not disembark row by row to accommodate this instead of allowing this completely immature and downright ridiculous behaviour | 2 |
Grupo AirFrance-KLM | We have traveled Internationally many times but we have never experienced anything like this. The customer service was absolutely rude, inpatient, and untruthful. All of our connection flights were an hour late. Most importantly, our flight had a 10 hour layover in Paris coming from Greece. I reached out to customer service using the 800 237 2747 which is not even located in France (it is a call center in India) who have informed me several times, all I needed to do was submit an online claim for hotel accommodation on our 10 hour overnight layover. When I submit the online claim they tell me to call back the 800 number who then informed me I need to reach out through Facebook messenger. On that communication I was informed I should ask for accommodation in person when I get to Paris. Upon our arrival in Paris at 11.40pm the customer service informed us they will not be providing us with hotel accommodation since we bought the ticket knowing there was a layover. They only provide accommodation if your flight is canceled or delayed. This did not make sense because all of their flights from Greece to Washington, D.C. had layovers at the time of our booking. This was completely new information for us since we have been communicating with their customer service for over three weeks before our travel which could have made our own hotel booking if they didn't lead us to believe they will provide one for us. Because we arrived around midnight there was no hotel available for us during our layover and we had to sleep at the airport. We are absolutely disappointed with how they handled the conversation at their customer service office in Paris where we were told, “sorry you received misinformation but since our call center is not in France we cannot control what information they give.†This is the first airline we know of that have no control over their customer service. We will never use this airline and I advise anyone who might have similar flying scenario to make your own accommodation regardless of what the customer service tells you. We were not the only people who spent the night at the airport, there were many families with kids who slept on the floor. Absolutely horrible the way they speak to you and also condescending. | 1 |
EasyJet | We have traveled circa 5 times a year for the lasy 5 years with easyjet and have never had a problem.Always on time ,pilots very informative on route , cabin crew always helpful.It does seem a lot of travelers expect to have a carry on bag plus numerous carrier bags as well as back packs.To this easyjet terms quite clearly state 1 carry on item.It is apparent though the customer service side is letting the airline down.We will continue to use as we believe the air service to be good. | 5 |
Jet2.com | We have traveled with jet2 for years and we have noticed a difference in cabin crew they are much more pleasant and helpful even at the airports | 5 |
EasyJet | We have travelled Easyjet frequently. Unfortunately we have had to cancel our flight due to partner having an acute illness.Well the cancellation process is a nightmare. You can't talk to anyone, all on a text message, and the process to apply for some money back is ridiculous. We don't have a printer and not tech savvy so basically we are bullied into not applying for a refund.Not good customer service. Not cared about, just a number! They could re sell those seats now and make a tidy profit. Come on Easyjet listen to each person, help them, don't be a robot and treat everyone the same!The car hire, airport parking and hotel all refunded immediately. | 1 |
Jet2.com | We have travelled frequently with Jet3 over the last 10 years and more. We find them reliable, helpful, good value for money. Why go anywhere else? | 5 |
Ryanair | We have travelled from Uk Slovakia on the 23th of December our flight was first delay over 3hrs and then instead of Bratislava we landed in Vienna due the wind but did tried to land twice but then end up in Vienna this is now Christmas Day 2am with 2 kids (one with disibility) when we landed Ryanair kept us on the plane for another 45 min and said we waiting for coach to take us back to Bratislava after 45 min they finally let us out and told us outside would be coach for usWhen we come out they txt us saying unfortunately there is not bus available and left us all in Vienna on Xmas day, everything was closed and taxi's (only 2 left for triple price as Xmas) when we ask for compensation and petrol money (provided receipt) they said petrol is not essentials!!I will also will be reporting to ombudsman if I don't get my money back !!! | 1 |
Jet2.com | We have travelled happily and satisfactorily with Jet2 many times whether flight only or package.However, this last flight to and from Tenerife was awful.The crew were fabulous as always with Jet2, but the new Airbus A321 "Neo" I believe is was, is a terrible layout with very restrictive and extremely uncomfortable seating reminiscent of the old Thomas Cook squeeze them in flights of the 90's.We usually only book with Jet2 as the flights are comfortable, the staff are great and the flight times suit.Going forward, we will now be looking at other operators as the cramped and uncomfortable seats mean that the playing field is even. | 2 |
Grupo IAG | We have travelled to Australia several times and our experience with BA was very poor. In the first instance they cancelled our connecting flight from Manchester to LH and we had to rebook for the next day loosing a day of our holiday. The flight from Manchester to LH was delayed impacting on the flight to Sydney. We spent an hour on the runway awaiting a parking slot to discover my suitcase had not arrived. I spent two days confined to the apartment awaiting the possible delivery of the suitcase, another two days of holiday compromised. On the return flight to LH we were directed to Gate B, a long walk up escalators and on the tram to be redirected on arrival to Gate A, at short notice involving another long walk, escalators and tram carrying hand luggage. We are senior citizens and found the experience extremely tiring and stressful. BA have offered a £100 e voucher which does not reflect 3 days accommodation costs of £327 irrespective of the stress. | 1 |
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