Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | We have travelled via Leeds with Jet2 for years but unlikely that we'll use them again.Airport - Dirty, overcrowded, insufficient seating, toilets disgusting, food outlets filthy tables, insufficient staffFlight - Delayed as usual, dirty aircraft, rubbish in seat pocket, insufficient locker accommodationFlight Attendants- Excellent | 2 |
EasyJet | We have travelled with EasyJet at least twice a year for the last 17 years, I find it hard to read all the negative reviews as we have never had a problem and would always recommend them. My husband recently died and they were wonderful dealing with the flights that we had booked but obviously could not use. I rate them 10 out of 10! | 5 |
EasyJet | We have travelled with EasyJet for years and always found them excellent. As a EasyJet Plus and Flight Club members we book several flights a year and this year was no exception. Like many we chose to reschedule flights rather than cancel but in changing from peak Easter dates to off peak October dates we were told we were not eligible for a refund of the difference. Apparently we should have asked for a refund of the original tickets and made a new booking for the cheaper October tickets. (It would have been helpful if they had told us that at the time!).Now the outbound leg of our rescheduled October flights has also been cancelled (but not the return) and as the alternative outbound dates in October are not an option for us, I called to check what will happen regarding a refund to be told we would only be refunded for the cheaper October flights and not the original Easter flights. This is a significant difference! Trying to change the flights on line I find that I am being charged to change the return leg! How on earth can I fly back when you have cancelled my outbound? Common sense would say if we can't change our outbound we need to reschedule the entire trip!I would have considered rescheduling the flights to next year but that's a gamble as my employer can't confirm any leave for 2021at this point. My choices therefore are cancel and ask for a refund now and receive under half of what I paid for our original flights or take a risk and change to next year, pay the charge to change our return leg (even though our outbound has been cancelled) and hope we can get new dates are confirmed as I can't then change or ask for a refund? Surely this cannot be right?I completely appreciate how difficult it is for the travel industry and as frequent flyers we want to support the industry but EasyJet seem to be taking advantage and trying to have their cake and eat it which doesn't seem fair. And then as if that isn't bad enough, there is what can only be described as the EasyJet Plus scam.We renewed our EasyJet Plus membership in February, prior to any issues and in good faith, on the basis that we expected to benefit in full from our membership by travelling back and forwards throughout the spring / early summer and autumn as we always do. However our flights have been cancelled, the country went into lockdown and now our rescheduled flights have been cancelled too. EasyJet's response regarding the EasyJet Plus situation is hard cheese, unless you cancelled within the first 14 days there will be no refund. We did receive an initial email to say our membership would be extended by 3 months but now our October flights have been cancelled too! As a family with school age children we're tied to school holidays so the opportunity to fly is now very limited and factor in the challenge of being asked to quarantine for 14 days, which makes travelling at Christmas or February half term an impossibility, we have in effect paid for an expensive easyJet plus membership that we can't use despite trying.I have been an EasyJet Plus member for many, many years but I most certainly will not be renewing if this is the attitude frequent flyers can expect. Such a shame as I have always found EasyJet to be very good and the cabin crew particularly excellent but to have lost a significant sum changing peak flights to alternative dates, which have now been cancelled and paying for an EasyJet Plus which the cancellations have made impossible to use, is very disappointing indeed. I hope normality resumes soon and EasyJet can return to delivering the normally excellent service but my experience this year won't encourage me to book any time soon. | 2 |
EasyJet | We have travelled with Easyjet many times on different aircraft types the latest being a trip from Liverpool to Malaga and return. Outbound was on an older type aircraft the usual bulky seats meaning smaller seat pitch leg- room etc. however still perfectly bearable for the cheap cost and for the short trip. The return flight however was excellent! It must have been a newer aircraft or newer designed interior many passengers were commenting on it. Thinner seat backs and everything more streamlined made for a much more spacious seat pitch and a more comfortable journey. We could not fault it at all. We have never had any problems with Easyjet airport or aircraft staff and we wonder if any negative reviews towards staff are actually 'Easyjet' staff and not in fact the airport staff from the airport they are departing from and therefore nothing to do with Easyjet? We really cannot understand the reviews on here with regards to luggage. Easyjet (along with all airlines including Low- cost) clearly state their hold and hand luggage policy. If you choose to exceed (or ignore) these policies then expect to be challenged or charged (if you aren't then happy days). | 10 |
Jet2.com | We have travelled with Jet2 for years and have never had any problems. Jet2 staff are always professional and friendly. We feel safe in their hands. We will continue to use Jet2 for all our travel needs. | 5 |
Jet2.com | We have travelled with Jet2, for a long time now, and have always found the whole experience, from booking to the in flight services, top notch. | 5 |
Jet2.com | We have travelled with Jet2.com many times in the past and have always found the experience to be trouble free. As always,the aircraft was spotlessly clean when we boarded. The staff are always welcoming and helpful. During the flight, the onboard staff could not have been more professional and efficient in undertaking their various duties. Definitely an airline to be rated. | 4 |
Grupo AirFrance-KLM | We have travelled with KLM a couple of times now as they are usually our connecting flight to Italy. These last few times have been awful. Last minute cancellations and delays .. today we missed our connecting flight because the flight from Manchester to Amsterdam was delayed. Then we had a massive wait at passport checks and had run for ages to gate b26 only to be told in a very blasé manner that we missed it.Went to the transfer desk and again, absolutely no compassion from the staff, rude and dismissive, acting like it was our fault we missed the flight!I understand the staff must have a hard job dealing with stuff like this all the time but I also work in customer service and have done for years. I would not be so rude to my customers. Will not be flying again. | 1 |
Ryanair | We have travelled with Ryan Air many times to see Irish family members. There have been the odd delays and confusion over baggage but nothing too bad. However, on our most recent trip I booked and confirmed the flight through my Ryan Air account - booked in and printed off boarding passes for outbound and return flights. I did check what flights were available if we wanted to return earlier than planned - at no point did I confirm any of these other investigations. On arriving at the Dublin Gate we were told we had 'booked off the flight' and if we wanted to board it would be 55Euro each - the young Ryan Air employee was very polite - but advised there was nothing he could do. We paid the extra fee and used the boarding passes we hade already printed off - out seats were still available!!So we paid twice for the same seats on the return flight!! I am trying to get a refund on one of these charges for our return flight.Trying to get any sense out of Ryan Air's Customer Service system is a nightmare - it is inflexible and cannot accommodate our particular problem - going around in circles. | 2 |
Ryanair | We have travelled with Ryanair a few times in the past, with a few little problems, but wow how things have changed. The check in from Birmingham was a breeze, no queue, electronic book in, with just one member of staff on hand to help, if needed. The flight staff were humourous and very professional. We booked an extra case for the hold and reserved a couple of seats... perfect and very cheap too. My hats off to Ryanair as most people want somthing for nothing, but if you pay that little extra and Ryanair actually make a bit of cash... well you get a very good service. Will I book to fly with them again.. oh yes. | 5 |
Ryanair | We have travelled with Ryanair for years, usually at least three times a year, all I can say is they have always been professional, efficient, and we have never had any problems with them, and now you get allocated seating there's no rush to get on the plane, nearly always on time, Ryanair all the way. | 4 |
Jet2.com | We have travelled with jet2 for a few years now ,it was a long day and the flight was delayed ,paphos is not the best place to be sitting around | 3 |
Jet2.com | We have travelled with you many times over the last year and your representatives are always professional and friendly. This particular time, one of us had a fainting episode and they were very quick to help with the recovery and knowledgeable regarding what was required. They could not do enough for us which was very much appreciated and will not hesitate to fly with you again. | 5 |
Grupo AirFrance-KLM | We have tried booking the tickets on the website, but it wouldn't let us finish asking to call them. I don't have to tell you that calling them is nearly impossible. Miraculously the same booking worked the next day but the prices went up already. I see that more people experience this as well. Are you serious?KLM used to be a company with high standards and transparency. Right now it operates like a mediocre lowcoster with poor services and full of marketing bullshit tricks to squeeze money from you for ever-worsening experience. I don't think that you can replace high standards with bs. The only reason I still fly with them is because there are simply no alternatives for some destinations.All in all, deeply disappointing. | 1 |
Grupo IAG | We have tried to be loyal to BA and appreciate that many of its staff members do their best. However, that loyalty is being sorely tested.We were caught up in the T5 baggage shambles last Tuesday, and there was little help and only much delayed announcements about the situation.The person collecting us paid exorbitant parking fees to the Heathrow monopoly while waiting - no chance of a refund from BA though.Eventually, we left with no bag. We were advised two days later that it had been transferred to ecourierair. That company has had the bag for FIVE days and we only live half an hour from Heathrow!It is impossible to get any response from ecourierair which is disgraceful. Why is BA using such a useless company - it doesn't reflect well on them. Or, having passed the bag to another company, maybe they don't care anymore? | 1 |
Vueling | We have tried travelling with them twice. Never again.The first time in November we tried to fly with them from London to Florence. They changed the fight a week before so we would stop over in Barcelona. We claimed a refund and had to fly through an alternative airline (which was more expensive than before because we only had a weeks notice). This time we tried the same route (gave them the benefit of the doubt...stupid move on our part) and found ourselves delayed by over 5 hours with no real explanation, just a lot of excuses that changed over the 5 hour period. We claimed compensation but they have rejected our claim based on 'exceptional circumstances'. The only thing exceptional here is their incompetence. I spoke to customer services because their website was sending me around in circles and the person on the other end was as useless as you can expect. Never flying with them again and ensuring no one I know will fly with them either. | 1 |
EasyJet | We have twins, we have paid for 3 suitcases and you can take 2 additional items for infants. We wanted to check in their twin pillow for sleeping purposes whilst away. Charge of £80 even though we aren't taking any additional items and have paid for 3 cases.Not particularly accommodating for a pillow. | 1 |
EasyJet | We have used EJ for city breaks but never a package holiday. We had vouchers to use after covid cancelation from last year, so took the plunge.The weeks before we went we were very worried after reports from the news and very nearly cancelled to book with another holiday company even though we would have lots our vouchers.But..what a surprise! From a very fast check in at Birmingham airport to the moment we collected our luggage back in Birmingham after our return flight, the service was OUTSTANDING! Flights on time and fully stocked, staff professional and approachable, transfers to hotel and back to Palma airport in a modern, clean and airconditioned coach with helpful drivers. The hotel we chose was also excellent. Infact from landing back in Birmingham to getting back to our car with our luggage took 45 mins! I kid you not! Never have we been through passport control and collected luggage in such a short space of time. Absolutely fantastic! Well done to EJ and Birmingham airport and its staff!! | 5 |
EasyJet | We have used Easy Jet for our holidays, good few times.But from Now I will not recommend anyone using Easy Jet, Very bad customer service we are still dealing with the issue no one wants to help, wrote a letter to CEO no reply till now, When we call them they are saying we are still trying to sort out your issues this has been going on since November 2020, We get email from them that someone will call you in the next 24 hours but no one does.I would say be careful if you book any holidays with easyjet. | 1 |
EasyJet | We have used EasyJet many times for our short breaks as we find them incredibly good value for money and always very happy with the service overall. We flew from Bristol to Palma on the 12th October at 6am. After about an hour my husband had a turn on the flight. I woke up to find him in a terrible state. He was freezing cold to touch, very clammy and sweating, his colour had drained, he was disorientated and his vision was disturbed. The cabin crew were near us thankfully serving refreshments. I told the air stewardess that my husband wasn't feeling very well and I tried not to panic or make a fuss. She was an absolute gem, so professional, calm and reassuring. She asked my husband if he had eaten and he hadn't for a while due to the early flight time. She gave him biscuits and orange juice and assured him he would feel better afterwards. He ate the biscuits and drank the juice and within no time he started to recover and feel better. It was such a relief. Even though I thanked her on the flight I'd like to thank her here for her kindness, prompt action, calmness and professionalism. Without her I'm not sure what would have happened to my husband as he said afterwards he felt as if he was fading away and he didn't know what to do as he had not experienced anything like that before. She checked on him a few times afterwards too and was very caring. | 5 |
Jet2.com | We have used Jet 2 flights 3 times this year and all have been excellent. On time, very professional staff, check in straight forward, no problems at all. | 5 |
Jet2.com | We have used Jet 2 for years both flight only and holidays. Always great service but I must say I am fed up of being asked to out my hand luggage under my seat because of the over sized bags some people are allowed to bring on board that go up top. I pay just the same and object to the lack of control by Jet2 on those who flaunt the rules. | 4 |
Jet2.com | We have used Jet2 flights to Malaga for 3 years running now and always been on time. They have a generous hand luggage allowance (please don't change this) too and don't try to make money out of you at every opportunity (unlike some other airlines). The flight attendants are always very helpful and courteous. | 5 |
Jet2.com | We have used Jet2 for 7yrs now and have never looked back when it comes to booking our annual holiday. Great service throughout the holiday will always use. | 5 |
Jet2.com | We have used Jet2 for a number of years and never had a bad experience, if there are delays they keep you fully informed and in most cases it is a delay beyond their control; great staff always friendly from check in to the staff who welcome the flight at the destination. | 5 |
Jet2.com | We have used Jet2 for a number of years with no issues staff are very professional and friendly. | 5 |
Jet2.com | We have used Jet2 for all our holiday flights for a number of years now. For us they represent the best overall standard of customer service, friendliness, cleanliness, efficiency and value. Having tried most of the other budget airlines over previous years, we have since stuck with Jet2 and have not been disappointed. | 5 |
Jet2.com | We have used Jet2 for many years and both ground and air crew are always friendly and helpful.When we were checking in our luggage at Edinburgh my wife was using a walking stick as she has a back problem. We were told that when boarding was announced we should go to the front of the queue as my wife needed extra time to board. I was carrying both our hand luggage and when we boarded one of the air crew asked if I need help. However I declined as our seats were near the front.On our return journey when we checked in the lady asked if we needed assistance. My wife's back was quite sore so we accepted the offer. A helper with a wheelchair arrived and took my wife from check in through security and right to the boarding gate. Another helper arrived later to take her through passport control to the boarding area and thereafter down the air bridge to the aircraft.We are very happy with Jet2 and would recommend them to anyone. | 5 |
Jet2.com | We have used Jet2 for many years and have never had any issues. If you book in advance you can get a good price. Staff have always been efficient and friendly. Would always recommend. | 5 |
Jet2.com | We have used Jet2 for several years now and compared to the competition, it may be a little more expensive but, we've always felt special. the flights, the staff and the experience, knocks the competition right into touch. Great service. would recommend every time. | 5 |
Jet2.com | We have used Jet2 for years now and travel to Spain at least four times a year. Flight times are good and communications are excellent. | 4 |
Jet2.com | We have used Jet2 lots of times for a number of years and never had any problems. | 5 |
Jet2.com | We have used Jet2 many times and they have never, as yet, disappointed | 5 |
Jet2.com | We have used Jet2 now for the past few years and each experience has been positive. From checking in to boarding the aircraft, friendly staff, good assistance, and a great flight on time each journey so far.Have booked with them again for 2025 this time from our local Bournemouth Airport. Used to travel with EasyJet but find Jet2 far superior service. | 5 |
Jet2.com | We have used Jet2 on a number of occasions and always find them very reliable, pleasant and well mannered helpful staff. The only problem I see is that they are always short off Drinks and Duty Free goods on the return journey why can't we pre order and pay on the outward journey and pick up on the return journey? | 5 |
Jet2.com | We have used Jet2 on numerous occasions and they never fail - always good, efficient service delivered by friendly staff. | 5 |
Jet2.com | We have used Jet2 the past 3 years and would highly recommend this airline, we will also continue to use Jet2 and recommend this airline to friends and family. | 5 |
Norwegian | We have used Norwegian a few times and have found them to be one of the best 'Budget Airlines' very reasonable prices and new planes we traveled on a Boeing 737-800 from Gatwick to Madeira very spacious and comfortable indeed. Crew are very pleasant and helpful the temperature in the cabin for me was a little warm but you cant please everyone all of the time! | 10 |
Pegasus Airlines | We have used Pegasus many times and cannot fault it when you bear in mind it is a low cost airline. As a Turkish Airline it is obviously biased towards Turkish passengers but this is only to be expected. The staff are efficient and courteous but the best thing is the price - they are consistently low and there are no hidden extra's. We travel from Stansted to Izmir as we have a home in Kusadasi which is approx 45 mins from the airport and the planes consistently leave and land on time which makes the travel time about the same as it takes me to visit my daughter in Newcastle. Long May Pegusus Fly! | 10 |
Ryanair | We have used Ryanair a lot over the years and have seen their genuine attempts to stop being gratuitously rude and to reduce the worst of their little subterfuges to squeeze more money out of you.But they can't help themselves. We've always chosen unallocated seats and for many years, they've sat my wife and me together. A few months ago they started pushing paid seating much harder, sending reminders to check in when you could only do so by paying. Ever since then, they have sat us apart. Undoubtedly they could have continued to put us together but they've changed the algorithm to ensure that doesn't happen. Fortunately, we can do without each other's company for the two hours of discomfort so, no little add-on profit for Michael! Leopards don't change their spots. | 1 |
Ryanair | We have used Ryanair for many years and overall have had good treatment. We have not always been able to sit together but the journey is short so not a real problem. The flights have nearly always been on time and we have had no problem with the staff at any time. | 4 |
Ryanair | We have used Ryanair for many years without any real problems some delays but that's all. This time around our flights were cancelled by the airline in May having forked out £900 and as the flights were booked through On The Beach they won't acknowledge if they have refunded the operator in turn to refund us. OTB insist they are waiting refund from Ryanair but no one acknowledges what's going on and Ryanair won't speak to us as a third party confidentiality and all that. What I do know is I'm owned £900 that is my money paid to Ryanair. | 1 |
Ryanair | We have used Ryanair many times and have been generally satisfied. Basically you get what you pay for. But this time we made the mistake of hiring a car through Ryanair. We foolishly made the assumption that Ryanair would use a firm with cars at the airport. Not so. The pick up is on a trading estate 7km from the airport. Be very careful before using Ryanair to book a car. | 2 |
Ryanair | We have used Ryanair regularly over the years and their service has enabled us to travel cheaply where we wouldn't have otherwise afforded to go. Things obviously went pear shaped during the first lockdown and through no fault of their own they had to cancel some of our flights. The refund process was unclear and frustrating and took a long while so we eventually accepted vouchers and re-booked, only for the new flights to be cancelled so we decided we wanted a refund. After a while we were told that as we'd booked with vouchers we had the voucher back but by that time we didn't know the voucher number. It can be frustrating but the customer 'chat' were very helpful and sorted it all out for us putting in a request for us to convert the vouchers into a refund and we've now received all refunds. We will continue to use Ryanair in the future. | 4 |
Vueling | We have used Vueling a lot in recent years. Although their punctuality is not always all that it should be, a recent experience leads me to write a very positive review: last month we booked four flights with them for a total cost of just under £500. Sadly we had to cancel because of a medical emergency. We had not bought Premium fares and the fares we had paid did not, on the face of it, qualify for any refund in the event of our not using the flights. However I contacted Veiling who advised that they would consider a refund if we could provide a hospital letter to prove the reason my wife was unable to fly. Within 10 days of contacting them we received a full refund for for both of our flights. Well done Vueling! | 4 |
Jet2.com | We have used jet 2 for over 4 years now always pleasant we are treated well as l walk with a stick so they look after me thank you jet2 ðŸ‘😊 | 5 |
Jet2.com | We have used jet 2 many times and always have a great experience never had a problem that can't be solved quickly | 5 |
Jet2.com | We have used jet2 before and have always been pleased with the service. Sadly returning from Venice to Manchester recently, everything went wrong. Our flight was due to take off at 11.45 and finally left at 16.25. Once the problems started the ground service staff simply closed the gate and walked off. So we had no information bar bland text messages for hours. We were so disappointed. Considering the terrible service, passengers largely kept very calm, which was to their credit. There was also an unmanaged problem on board resulting in the single front toilet not being available through most of the flight. As the trolley blocked the aisle during service, we could not use a toilet through most of the flight. Very uncomfortable. | 2 |
Jet2.com | We have used jet2 every since it was created and it has continued to improve year on year. From it's early Leeds/Bradford beginning to it's currentNewcastle hub we have always found the airline and it's staff top notch. Keep it up. | 5 |
Jet2.com | We have used jet2 for many years now as we have always been happy with them and find them the most reliable, however in September on our return flight from Malaga to Manchester on a Friday afternoon we had to wait over an hour for our luggage. Was very surprised as jet2 are well known for having there own baggage staff which is why they are usually the quickest and most reliable. Hopefully it was a 1 off | 3 |
EasyJet | We have used this service twice and it is excellent. It is so frustrating when you find it virtually impossible to contact someone for help and when you eventually do make contact it's with a bot that can't really help. This service is easy and you are dealing with a real person who can help with your specific request. | 5 |
Wizz Air | We haven't even flown yet, I booked 4 of us in today as soon as the 24hr window of opportunity opened up and although nearly every seat was free. They have split us up? No doubt they are hoping that we pay £18 x 2 to move next to our travelling companions!What a complete con based on people's vulnerabilities! I won't use them again. | 1 |
Grupo AirFrance-KLM | We haven't even started our trip yet and it already sucks.The suggested flights (which we bought without recoignizing that we have to not only to Change flight but also airport in New York in max. 3 hours) to Houston can only be changed with outrages fees.It's just a money machine - but we Will never ever fly with this crappy Company again - so in the long run I bet they will lose.Customer "Service" is a joke!!!!!! | 1 |
Grupo IAG | We haven't flown with BA before. I'm trying to input passport details on line. The site won't allow input of phone country code. Any country code! So I can't proceed.Just glad I'm not trying to check for a flight - yet. | 1 |
Lufthansa | We haven't flown yet and I am regretting it already. We booked return tickets for the family including our 1 year old for next year and weren't sure if we would get bassinet seats so I went online to their site. After much search the system response was basically booking through a third party company should be dealt with by them . I then specifically wrote to them requesting reservation for those seats and after days of waiting, below are the answer:"It will be against a fee of EUR 35,00 (€) per seat per flight to reserve in advance.As seating cannot be reserved via email, in order for you to reserve your seats in advance for either of these flights you can contact our Colleagues in the Reservations Department as the seats are chargeable to reserve in advance.You will be able to locate the number on the website; www.lufthansa> Customer services > Help & Contact > Lufthansa Service Center/Flight bookings and service enquiriesAlternatively you will be able to reserve your seating on the Lufthansa website via the following process,www.lufthansa> My Bookings > Flight details > Seat Reservations > Add/change seatsPlease note, however, that you will not be able to reserve the Bassinet Seating online."So here go, back to step one ! Far out . | 1 |
Grupo AirFrance-KLM | We haven't flown yet but the service so far hasn't been service. Due to fly to South Africa with them in April. When we booked over the phone we also booked the lounge at Amsterdam where the change over is. We weren't told we only have 90 minutes from touch down from Heathrow to leaving for Cape Town. If all is on time. Now we know this we tried to cancel the lounge. Can't be done we were told. So we said ok , can you change it to the lounge please n Cape Town when we come home. Can't be done we were told.My son who is also flying with his family tried to get our flight changed from Heathrow to Amsterdam. Still making the Cape Town flight but arriving day before. Can be done he was told. At a cost of £7000. !!!!On phoning them the person we spoke to was absolutely useless and unhelpful. When we called again on the complaint number, we were cut off after a long wait.So fair warning to anyone who considers this airline. BEWARE IF YOU NEED ANY HELP WITH ANYTHING…..YOU ARE UNLIKELY TO GET IT !! Especially if you need customer service or complaints like we did. No doubt they are still all smiles in reservations. To withhold our £58 they must be in dire straits for money !!!And now we have just had an email to say they have changed our seats after we paid extra to select them. Not so bad maybe but now they have split us up and in different rows. Any chance of getting that refund ? lol. Still on phone after 20 minutes and no one there !!!! | 1 |
Ryanair | We hired a car via Ryanair and were offered a FULL CAR INSURANCE which was a totally lie, because when we came to a Record go company to pick a car, they told us, that our car has no insurance and we need to buy it again. | 1 |
EasyJet | We hired an average sized car through EasyJet for 8 days in Spain. I didn't read the small print telling me my old paper driving license was not acceptable and neither was the Check Code I also took!So was refused 'our' car - my Daughter had her plastic license. We had to take out a whole new booking - took no more than 10 minutes but we were charged double the amount of the original car hire.We have since been refused any sort of refund on the original hire so for 8 days car hire (we pretty much only used it to get too and from the airport) we have paid over £1,000 - more than the cost of the flights and the holiday!The irony…. and just to rub salt in the wounds, we quite possibly got the self same car that was waiting for me had I had a bit of plastic… Shame on all concerned starting with EasyJet who of course are deferring all responsibility to their partner Cart Trawler and the GoldCar company who hired us the car. I have been through 3 levels of hierarchy at Car Trawler to be told, basically, "tough"! So no refund for the original hire and £600+ for 10 minutes work by the guy at Goldcar. How can that be justified? | 1 |
Ryanair | We just booked flights that should have cost £198+£28 upgrade to fast track. However, the Ryanair site - without offering the option - changed our booking to include hold baggage (which we didn't want) and charged £498 to our card. Their support email address does not exist and the representative on their chat system simply refused to acknowledge the problem. We're now going through the chargeback mechanism with our card company. | 1 |
EasyJet | We just came back from a lovely luxury holiday in Madeira with easyJet and I can't fault it. Booking was so easy, information provided was great, you get 23kg included each and 2 small carry on bags each. Private hotel transfer Excellent value. Will definitely book again. | 5 |
Grupo IAG | We just flew from Miami to Barcelona direct. Very dissatisfied with the airline.No WiFi, no television( although all the seats had them), no plug ins to recharge your own personal devices, warm beverages because they did not serve ice and our seats were very small with 6 inches of leg room. I will never fly the airline again. We couldn't wait to deplane!! Flight 2630 from Miami to Barcelona.None of this is exaggerated. | 1 |
Pegasus Airlines | We just got screwed over by Pegasus Airlines. Group of 20+, 17 check in, last 3 move to counter because they're on one PNR, told that check in is closed. Before that, supervisor lets 8 people cut the line, despite protests from various passengers queued up. We lose valuable time. Earlier, we lost 15 more minutes when we tried to use one of their machines to check in, but that process failed. All our protests fell on deaf ears. Missed our flight. Airline wanted us to buy new tickets and pay for them. Do yourself a favour. Don't fly Pegasus. They actually want to shut you out of the flight. Our colleagues who made the flight told us that Pegasus sold our seats to other customers. However, we need to confirm if this is true. Bottomline = (huge) AVOID. | 1 |
Grupo AirFrance-KLM | We just had a return flight scheduled via Air France on August 1st. We arrived 2.5 hours early to Charles de Gaulle but the bag drop-off took 1 hour then we were stopped for having carry-on bags too large at security and had to return to check the carry-ons, after this, we had 50 minutes until departure but security machine broke and caused abnormal security delays of an hour. We missed the flight. It then took 2 hours of waiting at Air France ticketing to learn the next flight would be 6 days away (with us having NO luggage). We opt for another flight on a different airline and airport but now to get our bags ... another 5 hours of waiting to get our 2 carry-on bags. We are told to return in the morning to pick up our other 2 large checked bags that had been pulled from the plane. We come back to CDG, wait 1.5 hours in a 5 person line to find out that those bags cannot be accessed, and they have to send them across the ocean and deliver to our home address. Unbelievable service from Air France. No apologies from anyone or care for the extraordinary mess of lines! One bag has been found but the other is untraceable. | 1 |
Jet2.com | We just had an excellent experience with Jet2 at Manchester airport from check-in to arrival!The check-in staff were friendly and helpful. The on-board team were very courteous and friendly.- a pleasant experience - | 5 |
Jet2.com | We just love flying with Jet2. All staff are wonderfully polite &extremely patient and helpful.Why wouldn't anyone not want to fly with them!Just fabulous | 5 |
Wizz Air | We just spent a few days in Poland and used Wizz air to get us there. All went like clockwork from booking on-line to the travel itself. The planes took off on time and all was efficient. The only criticism was that at Warsaw airport the announcements by Polish staff were not at all clear when they spoke in English so you had to keep your eye on the information board. Great price and service! | 8 |
Ryanair | We just traveled through Cork airport on way to U.K.Imeet Paulo ,Ryanair representative at self check inWhat a professional lovely person so helpfulThank you Paulo | 5 |
Pegasus Airlines | We just used this airline for the first time. Booking online and then checking in using the app was simple.Kayseri airport is clean and lovely. Flight delays were relayed to us promptly through messages and emails and the app. The plane was quite new and the seats were very comfortable and the service was excellent. Smooth flight, take off and landing in Antalya. Their in flight WiFi allows you to track the flight in 2D and 3D maps on your phone.We had read some of the negative reviews prior to flying and therefore were a little nervous but were really reassured by this pleasant experience. Would not hesitate to recommend them. | 5 |
Eurowings | We just were on a Eurowings flight from Hamburg to Zurich. It was delayed departing and then when we arrived, my husband and I were the last off the plane because we were trying to take everything plus our sleeping toddler off the plane. It had been super hard to carry him and all our stuff coming onto the plane so we decided to unfold our Yoyo stroller (which fits down the aisle) to help debark. The flight attendants were EXTREMELY rude. They were in a hurry because they said the were late for the next flight, so I understand that. However, what was completely unacceptable is when we said we were sorry and we are hurrying but please try to be a little understanding, it's hard with a toddler, the response was "well maybe you shouldn't have children then". In addition, when my husband was trying to get bags from the top down and the steward was trying to push through, he said excuse, I need to get my bags, the steward threatened to call the police on us. Absolutely unbelievable. | 1 |
Eurowings | We just were on a Eurowings flight from Hamburg to Zurich. It was delayed departing and then when we arrived, my husband and I were the last off the plane because we were trying to take everything plus our sleeping toddler off the plane. It had been super hard to carry him and all our stuff coming onto the plane so we decided to unfold our Yoyo stroller (which fits down the aisle) to help debark. The flight attendants were extremely rude. They were in a hurry because they said they were late for the next flight, so I understand that. However, what was completely unacceptable is when we said we were sorry and we are hurrying but please try to be a little understanding, it's hard with a toddler, the response was "well maybe you shouldn't have children then". In addition, when my husband was trying to get bags from the top down and the steward was trying to push through, he said excuse me, I need to get my bags, the steward threatened to call the police on us. Absolutely unbelievable. | 1 |
Turkish Airlines | We keep hearing good reports of Turkish Airlines from our friends. Was it up to expectations? Flew London Heathrow to Istanbul Airport and return: The flights departed on time and arrived on time. There was good hot food on the flight served by helpful and warm staff. The inflight entertainment was adequate and it showed a good promotional tourist video of Turkey. We had a good experience with Turkish Airlines - Highly recommended. | 10 |
Jet2.com | We knew that we would have a delay, but innsbruck airport looked after us. | 4 |
Ryanair | We knew they were useless, however we usually accept this because they are cheap. But wow, they have gotten even worse! Used a third party to book a city break. Delayed flight of over five hours. Tried to clam delayed light compensation via their website. First they said it needed to be more than 5 hours ( actually it doesn't need to be that long). Then their online system said that because it was booked through a third party, I could not claim and had to complain instead. So followed their customer adviser's instructions only to be reverted back to the same system which does not work. In the end I have gone through the courts. Never will fly again with this awful company. | 1 |
Jet2.com | We know Funchal airport can be affected by the Atlantic weather systems and associated delays due to difficult landing conditionsJet2 kept us informed during the 3 hour delay at the airport and managed to make up some time on the return journeyA 5€ per person food allowance was provided | 5 |
EasyJet | We landed at 00:30 last night, we waited hours for our baggage. There was no explanation of what was happening, then we were told there's no easyJet staff from midnight, everyone sat on the floor for hours even sleeping. Finally we got our baggage at 4.30am when the staff arrived! 4 hours waiting, please sort your staff out! It's terrible, especially since I'm pregnant and have to sit uncomfortable and I see baby, toddlers too. I can't believe it ! We got home at 6am, nearly 24 hours of no sleep! I will not be booking easyJet again! It used to be a good company! What a Shame | 1 |
Jet2.com | We landed at East Midlands on Wed (5th March) around 4pm and when one of our cases came round the Carousel the wheel had been knocked off. We reported it straight away to Jet2 staff filled a form in and we were sent a new case lunchtime today Fri (7th March). Brilliant customer service | 5 |
Jet2.com | We landed at Leeds Bradford Airport on the worst day ever for storms 24th January. Our captain said he would try twice to land failing to do so it would be East Midlands Airport. That man deserves a medal he managed first time!! As the ambibus wasn't able to be attached the ground crew helped us off one by one . I'm so grateful to all. | 5 |
Turkish Airlines | We landed in Istanbul at the 6:50 time but only left the aircraft at 7:15. We had a few mins to make it from gate A4 to F8 and our security checkpoint was only manned by 1 team with a second added for the last few minutes and once we cleared this 7:50 I ran to the gate making it there at 8:00. Being informed the gate had closed I was directed to customer service. I was met by 2 rude female attendees who could care less why we were delayed and their response was simply that the hour from landing to take off was sufficient to make the flight and I would need to buy a new ticket. We requested a manager and no manager, with the only direction to go to the main desk. When we got here the person attending us once more was unfriendly, we shifted computers 3 times to be told go to ticket desk so I asked what is they will do there that you cannot and I was told to buy a new ticket and that he was done assisting us and called the next person in line. Ground staff are extremely rude and I will never fly this airline even though they are part of Star Alliance to which I am a gold member currently. If this is the welcome you give guests I hope someone will read this and think twice about coming to Turkey as the experience I've had here is awful. | 1 |
EasyJet | We left Bodrum Airport and had to be diverted to Athens. We had to request information regarding continuing our journey to Gatwick, We were given food vouchers these were rejected by a lot of the cafes at the airport due to two reasons, each voucher should only be issued to one person not multiple ie x2, plus some cafes wont except them. They can not be used on the plane. The ground staff could not help. We were at Athens Airport for 12 hours. | 1 |
Grupo IAG | We left MIA late due to an issue with the provisioning of the plane. We arrived late and so missed our connection at LHR to CDG. At LHR British Airways rebooked us on not 1 but 3 flights to CDG and as such said I never took the flight to CDG and then cancelled my flight back to MIA since I did not take my flight. They did credit my AVIOS for the one flight but said I never took it. Thus I had to book on another airline to return at the last moment. Trying to call BA was a nightmare on hold for over 1 hour, a total of $127 extra on my calling plan only to not be helped as the person did not know what to do so he had us contact duty office who does not handle “flight only†problems feeding us back to the number we just called and we’re unable to be helped. BA cost me $5800 overall. We have flown them for years reaching silver and gold status but never again. They under new leadership have sunk to less than a budget low cost airline in customer service while charging premium rates - don’t be fooled. | 1 |
Iberia | We left Madrid Spain on flight 6117 bound for Miami on January 11, 2023, after 10 days of vacation my family and I, everything was very good, the attention was very friendly until we arrived in Miami, what was our surprise? When we got home some of our belongings were missing, they opened my daughter's luggage and seized her, not to mention "stole" 2 Tous handbags and a Givenchy perfume that I had given her for her birthday, they took the perfume out of the bag and left the single bag with some samples😡, what a pity that such a respected airline has unreliable people, we were very happy to travel in Iberia, we are still going to make the claim because they are objects of great monetary and sentimental value, but we are already very upset, no I think I'll travel with Iberia again, and everyone who wants to travel with Iberia should think about it.....a very unpleasant experience after such a nice vacation. | 1 |
Jet2.com | We left on time and arrived early on both my return flights. The staff were lovely and helpful. Great experience â¤ï¸ | 5 |
Jet2.com | We left on time despite the best efforts of the Spanish Customers authority to try help us miss the flight.Great friendly staff. | 5 |
Wizz Air | We left on time from Oslo Torp. We had priority pass with a cabin bag so we went straight through to the security check and passport check. The plane seemed clean, and the flight attendants where good. As with all these low cost airlines you should read up before traveling so you wont be charged extra for something. On the way back the crew at the gate seemed not so professional. They started to board non priority passengers before the priority ones. The flight back was also on time, and with nice flight attendants. I had booked extra leg space both ways because of my hight, 193 cm. After reading a lot of bad reviews of this airline I was positively surprised | 7 |
Jet2.com | We like flying from Leeds Bradford, the flight times were good and were more or less on time. The special assistance was very well organised and efficient and the flight attendants were very helpful. | 5 |
Jet2.com | We like flying with Jet2 because the experience from booking the flight to arriving at our destination is easy, timely and professional.Booking the flight is easy via the app or website, being able to see a month's worth of dates and prices gives a choice to choose the dates with the cheaper prices. The flights are usually on time and the experience on board is always a good one. The cabin crew are always well turned out, friendly and professional, we have never had a bad experience. We find that there is a generous amount of leg room on board, making the journey that little bit more comfortable. | 5 |
Jet2.com | We like jet 2 good staff and very helpful | 5 |
Jet2.com | We like jet2 because leg room is better than some airlines. Only problem was late departure caused by bad weather, but that was not the fault of the airline | 5 |
Jet2.com | We like the baggage allowance, ease of checking in at both Newcastle & Malaga airports .. The staff are the best from check in staff to the amazing cabin crew . Even though we had an aborted landing at Malaga airport.Only one gripe why is it so expensive to fly from Newcastle airport.. We would use Jet2 more of it wasn't so expensive.. | 5 |
Jet2.com | We like the twilight bag drop off, then the following morning it's straight to the security desk and then you are in holiday mode. | 4 |
Jet2.com | We like to travel Jet2 if at all possible.Always well staffed with pleasant people.Great service | 5 |
EasyJet | We liked the efforts of the staff to depart and arrive on time and the cabin staff were very efficient if you did not want 'bedside manner' ! The only problem was baggage drop at Nice airport where 2 staff were processing hundreds of easyJet passengers to three destinations and we shuffled forward for one hour. A very sharp contrast to the rest of this airline's attitude and it needs fixing please. | 3 |
Jet2.com | We liked the way the staff dealt with our delay although looking at the board wasn't exciting we were comfortable with the situation | 4 |
Turkish Airlines | We live in Turkey now but lived in North and South America. Traveled through the years in many airlines and I like TK. The food is usually better than competitors and overall service is good. We were stranded in Sarajevo because of a storm and they took us to a hotel and gave us meals/transport. Recently in Chicago I had the same weather issue with another airline and since it is optional in US they didn't provide anything. Overall I prefer to fly with them. | 5 |
Jet2.com | We live near LBA but also have a house on Ios island, near Santorini. The Jet2 flights work very well for us and the departure and arrival times are perfect. The Jet2 planes and staff are great. We hear that Jet2 may not be running this flight (LBA Santorini LBA) next year, which would be a huge shame, if true | 5 |
Ryanair | We looked up the reviews beforehand, and were somewhat concerned about how much price gouging of "extras" could occur, but they were the only option we could find that flew Budapest to Prague directly so we elected to try it. Totally surpassed all of our expectations. The check-in process was easy online. We had a challenge with our daughter's ticket, and though the chat agent couldn't fix it online, he provided her airport check in. When we arrived at the airport, check in was insanely fast, smooth and pleasant. Boarding was great as well. The seats were not particularly comfortable, but you are paying so much less than other airlines. We have 0 complaints about RyanAir. | 5 |
Turkish Airlines | We lost all our bagage and then we received only three of them ( they were six). Its has been more than 2-3 weeks that we did not we still have not received the other three bags. We've called, we've put a claim we've done everything and we still have no answer they have showed us no importance they were completely careless and showed no efforts. WE DO NOT RECOMMEND TURKISH AIRLINES! | 1 |
Grupo AirFrance-KLM | We lost the plane in Madrid due to staff incompetence who didn't know how to make my pet's check-in, and made us wait for over 30 minutes while trying to figure it out on the phone. While in the middle of our check-in we were told check-in was closed, though one of our bags was already checked-in, got into the plane and was then lost for 3 days. When it was finally delivered, there was no sign of the lock or the metallic name tag.We had to pay to change our booking for the next flight (well over the fare of new tickets, and with an unexplainable difference of 100€ between the two new tickets), and had to pay for a completely new booking for my dog.They now claim no compensation is applied since the same person who made us wait for over 30 minutes at the counter, filed a report stating that we arrived late to the check-in counter, and the flight was closed, which is a lie since my bag wouldn't have been able to come into the flight if it was the case. Their own staff told us the next day that we could have made it, and there were inconsistencies on the report. They told us we would get refund for the new booking for my dog, but now they simply pretend there is no such thing.And the best? The HORRIBLE customer service. Expect to wait at least a couple of days for any contact through social media, and at least 80 minutes (if ever) on the phone. We tried calling several times while in Madrid and the robot would just say "the waiting time is too long, try again later", and waited 1 hour and 20 minutes to speak to a customer agent in Denmark. They only answer emails after insisting reach and it can take several weeks to get a response.We've been very fond of KLM before, but after this experience it is definitely the last time we will fly with them. They clearly couldn't keep up with the demands of Covid and are trying to make money in the most cynical way. | 1 |
Jet2.com | We love Jet 2 but Jess Glynn??? The announcements are so loud and tacky and go on and on and on . Particularly the duty free one .. it's just dreadfulEspecially on early flights where people want to sleep , No chance !Please stop !!! Ladies & Gentlemen boys & girls? Really? Come on ! Be personable, stop with the crap , you're a really good airline but this ruins and degrades your brand totally . Everyone I know says the same , some even choose Ryan Air to avoid it | 3 |
Jet2.com | We love Jet2 flights. Plenty of space great cabin crew and flight times excellent. | 5 |
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