Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Jet2.com | We love Jet2. Staff are so helpful and friendly. Flights are usually on time. Aircraft are comfortable. We always enjoy our flights. | 5 |
Jet2.com | We love choosing Jet2. Fabulous flights, but we think it was a new plane for our return journey - the seats 'lean back' at the top so it's impossible to put your head back. Many passengers complaining of neck ache including ourselves. Wont stop us from choosing Jet2 again though. | 4 |
Jet2.com | We love every part of the journey, the negative the website had some issues and our request didn't go through but the people that work in Jet2 where all friendly, helpful and kind. We will book again with Jet2 | 5 |
Jet2.com | We love flying Jet2, because of the great baggage allowance, lovely staff and service, both on the ground and in the air! | 5 |
Jet2.com | We love flying with Jet2 as there does seem to be adequate leg room. However what we really don't like is the constant announcements . Do we really need to know about so many items that we can buy from the inflight magazine when we can look through it ourselves. It does seem throughout the whole flight there are far too many announcements especially when we take an early morning flight and we would like some peace and quiet to relax. | 4 |
Jet2.com | We love flying with Jet2. Well organised and a great service every time we fly! | 5 |
Jet2.com | We love flying with Jet2.Everything is so spot-on and perfect.Including the wonderful staff. | 5 |
Jet2.com | We love flying with jet 2 , always putting your needs first . When flying to Portugal for my daughter's wedding they were so helpful with bags etc very pleasant .And on return they were so nice to give the newly weds a complimentary drink .But apart from that we have always loved flying with jet2 | 5 |
Jet2.com | We love flying with jet.2 every flight has been good. Only negative is how much they've increased in price in recent months | 4 |
Jet2.com | We love flying with jet2 we have always been very satisfied the staff work hard and very friendly we always recommend you to all our friends | 5 |
Jet2.com | We love going on holiday in the care of Jet2.com. This time we were flight only. The check in process was so smooth that we were through to security within minutes. The staff were so pleasant and helpful throughout the whole experience. Well done Jet 2!! | 5 |
Jet2.com | We love holidaying with Jet2.Helpful staff and usually on time flights.I didn't give 5* this time as on our return journey we informed the airline staff that a member of the party had a peanut allergy and requested an announcement to the rest of the passengers.She looked bemused and no announcement was forthcoming.Usually there is no problem. | 4 |
Jet2.com | We love jet 2, first time using assistance for my son and they were fantastic. Made our journey both ways a pleasant and easy one, thank you | 5 |
Jet2.com | We love jet2 airlines they are always Infomative, ontime and decent price. | 5 |
Jet2.com | We love the customer service training that all at Jet2 must experience, it is apparent in their behaviour and responses. Also that there are a good number of staff to meet and greet passengers before the check-in desks and always plenty of check-in desks open.Jet2 is our preferred short haul airline by far, wish they went further ! | 5 |
Jet2.com | We love the experience of flying with Jet2. To the extent that checking where they fly to influences our choice of short-haul holiday destinations | 5 |
Jet2.com | We love traveling with Jet2.com the staff are fabulous and they go out of their way to make sure that you have a fantastic flight 😄 | 5 |
Jet2.com | We loved flying with Jet2. It was easy to book and the staff are so helpful on and off the plane. | 5 |
Jet2.com | We loved our flights recently, to and from Verona. Great service, such a friendly team. Thank you. | 5 |
Lufthansa | We made a booking with them to travel halfway around the world. Payment was authorized and they sent a booking confirmation and flight plan. Flight status was confirmed but they did not take the money. Emailed them a week before flight about that, to check if all was ok, no reply. At check-in our booking was visible to staff, they tried to check us in for 2 hours, didn't know what was wrong. Apparently we had a booking but no ticket, as an error in their system caused the ticket to be cancelled WITHOUT informing us. Absolute joke, better fly with Ryanair, at least budget airlines have working booking systems. | 1 |
EasyJet | We made a mistake when booking flights, realised the error just after clicking, and were then charged £113 for changing the booking, even though we were online less than five minutes later. Very steep fee for a little mistake. Really disappointed in the service. It would be great if there were a grace period of 24 hours. | 1 |
Turkish Airlines | We made a reservation last month and then realized that we read the calendar wrong. I cancelled the first leg of the trip then cancelled the return, knowing that airlines have to refund you if you cancel within 24 hours. When I canceled the return they asked for my credit card information - thinking that this was for a refund, I put in my credit card information. My card was then charged $804 and I have NO air reservation! I have contacted Turkish Airlines and no one can tell me what the $804 charge is for - I have lost so much sleep over this. The customer service has been HORRIBLE! | 1 |
EasyJet | We made an error on the booking and the representative sorted it quickly for us, it was easy to do on the online chat | 5 |
EasyJet | We made an honest mistake but Easyjet's response was wrong.Check-in staff at Bristol refused to let us fly to Iceland as we had a negative Covid test done by the NHS. An A4 poster at the airport was shown to us as proof.At my request the same staff found no reference to "NHS tests not allowed" on Easyjet.com. The duty manager emerged after 15 minutes clutching proof from gov.uk.As the private testing area was closed - it was 0530 on a Sunday - we were not allowed to fly. There was no discretion. We were told all airlines would refuse us if we flew with an NHS test - we were told Easyjet would be fined by HM Govt and Iceland would turn us back if they let us fly.We travelled from Bristol to Stansted Airport by train as they had a private testing centre open and booked an evening flight with Play Airlines.I asked the Play Airline Check-In staff if they wanted to see our negative private test - the answer was NO but it will be needed in Iceland. At the COVID desk in Iceland I deliberately showed my negative NHS test and was waved through. No-one has seen my negative private test!This cost us a days holiday and over £500 in alternative travel.I have emailed Easyjet twice. They have now added to their website that an NHS test will not be valid. Their response to me - nobody flies without the correct documentation but hope to see us again soon!I agree you must have the required documentation but the requirements need to be clear.I have not been offered any thanks for pointing out the disconnect between Easyjet website advice and instructions to check-in staff nor any compensation for the impact that had on us following a "rule" that other airlines had no interest in. An A4 poster at the airport check-in is too late!If Easyjet is to survive it needs to remember its stated purpose to...connect... with the warmest welcome in the sky! A stated promise to be...on our customers side...in it together. Pah!Easyjet cannot afford to lose another £1bn this year but rejecting passengers with a negative Covid test - I will not be rushing to buy Easyjet shares... | 1 |
Turkish Airlines | We made the mistake of booking a trip with the notoriously fraudulent company Travellink. The plane ticket was with Turkish Airlines.We called Turkish Airlines immediately to cancel the flight since Travel Link aka the conmen was obviously M.I.A. as soon as the booking was finalized.It literally took the nice lady from Turkish Airlines 15 seconds to find the booking and cancel it.After the phone conversation we rebooked the tickets - this time directly from Turkish Airlines without any problems either.Only reason they are not getting max points is that we still have not had the pleasure to travel with them and assess the whole traveling experience. But so far, so good! | 4 |
Vueling | We made the mistake of not reading reviews when booking a last minute flight for a day trip to Rome. During the ticketing process somehow my first name was also used for my last name. We had no idea until we showed up for our flight 8 hours later after booking and they told us. We were told to call the airline to fix it, but our flight was at 5:00am and their customer service doesn't open until 9:00am. Website completely unhelpful as well. No refund, no credit. They just said "sorry, but it's too late". Literally stole $400. | 1 |
Pegasus Airlines | We made the mistake to fly Berlin Schönefeld to Dalaman via Istanbul with Pegasus Airlines. The flight from Berlin to Istanbul was delayed, but the cabin staff assured us that we would get our connecting flight. They told us all flights are delayed, which was not true. We arrived four hours later at our destination, around 2:30 a.m. We have tried to get some compensation, but they just try to keep you busy. It is just a waste of time. | 1 |
Iberia | We make a trip Geneva-Madrid-Lima and return with my family. The service was average I could say good. All the planes were on-time and the cheking and the luggage management was average and efficient. We had the new airbus A340-600 Miguel Servet and for the return trip Mario Benlliure. The space between the seat was satisfactory good pitch even for the people that they are tall like me. The food between Geneva-Madrid and return is for purchase the prices in my opinion are not too high. Madrid-Lima and return the food service was average I think could be a bit better but the red wine for the economy class is good and free. The pilots gave the basic but efficient information during the flight. The flight attendants are not too bad but the language skills could be improve and could serve more drinks during the flights of course if you wake up the give drinks and sandwich. Overall it was a good experience and I will continue to take Iberia for my trip to South America. Of course KLM and Air France are good companies for this route. | 9 |
EasyJet | We managed to book duplicate flights in error and the assistant was able to help us resolve this. | 5 |
Grupo AirFrance-KLM | We meant to fly UK to Japan beginning of April. Our flight was cancelled by KLM. Numerous phone calls, emails, whatsapp, messenger texts - no result!!! The Law doesn't exist for them. And the worst is they are getting away with it!!!!So far we only received £95 back for our luggage and it was through filling a dispute through our bank. Still no sight of further £2500 for these flights.This is the airline I can confidently say will never use in the future. | 1 |
EasyJet | We missed connecting flight. So we called and asked for a change of flight via EZ online customer service (not really EZ) they agreed to transfer our tickets, however they went ahead and charged FULL price for new tickets AND charged us seat reservations again. When I disputed this they sent a 16 page explanation of CHARGE, CHARGE, CHARGE.... Thanks EZ....never, never, never ever again! | 1 |
Iberia | We missed our connecting flight to Barcelona from Madrid because the Iberia representative told us the wrong gate and only had an hour layover. Then when we attempted to change to a different flight we were told we would have to book an entire new flight because we used Vueling, but we wouldn’t even be able to fly out that day so we would have to drive! So we waited 2 hrs to receive our bags only to find out they shipped them to Barcelona without us. So we drove 6 hrs to Barcelona. We get to the Barcelona airport and the bags are in Madrid. Fast forward to the next day we called and they promised the bags would be here by 9AM. Confirmed on the flight. It’s now 10:10 we are at the airport and they told us they missed the flight. I am about to go on a cruise with no clothes and it’s the fault of Iberia. | 2 |
Turkish Airlines | We missed our connection to Istanbul because the plane arrived at the gate too late and the journey between gate A and gate F where we were to take our second flight is the furthest in the airport with the addition of passage to again, to safety. We came running to the gate and they closed the plane door in front of us. The plane remained after 20 minutes on the tarmac without moving! We went straight to the office so we could catch another flight. Not only, supposedly, no more flights possible on the same day but only two days later! The only possible flight on the same day that we could take was in business class which we had to pay for without any possible compensation even though I am a platinum member with Star Alliance! A shame! And what's more, our screens didn't work during the flight! Avoid this airline at all costs! | 1 |
EasyJet | We missed our flight due to a problem with the roads. Chatted Oun via easy jet and they were so helpful | 5 |
Ryanair | We missed our flight due to problems at the airport organization - not our fault or Ryanair's.The personnel that service Ryanair was rude, arrogant and without any basic customer service behavior. They told us that all airlines are aware of the issues and they are waiting for the passengers.After we missed the flight, I tried to understand why there was no information that we are late and they won't wait, but it was pointless. Everybody looked just like cows and most likely with the same brain functions.At the same time, 25 people missed their flight to Italy for the same reason and again, they didn't receive any reasonable information.I filed an official complaint to Ryanair and spend more of my time to explain them the situation and helping them improve their processes. The answer I received was really frustrating as it was just a stupid template rejection.Do not use any of Ryanair's services. | 1 |
Ryanair | We missed our flight due to someone at the check in desk wanting to check our covid related documents when we didn't have to. One of them were lost and we were waiting for email confirmation of our negative covid result, we could have gone straight up to the gate but the check in guy did not tell us that but we had our boarding passes and the email did come on time but then having to get to the gate and go through security we were 10 mins late after our gate shut and the staff there would not let us through. The staff at the gate told us that the bus is already gone, that the gate is closed they can't open it and also lied and said that the plane is already gone even though this was 20 mins before departure time. Due to this we had to spend so much money staying an extra night including taxis and food and next day we took the same flight same time and it was late, so I really do believe they could have opened that gate for us and we didn't have to spend over hundreds of pounds for an extra night and to get another ticket with them for the following day!!! The staff were just following procedures without any humanistic approach and were also lying that were off their system now and that plane already gone which I highly doubt since not all their passengers were in!! So much extra money spent for an extra ticket for next Ryan air flight, baggage, taxis, accommodation and food. Thank god our covid test result still didn't go over 72 hours because we would of had to spend an extra £60 on that too. | 1 |
Turkish Airlines | We missed our flight from Istanbul to Amsterdam, coming from Hanoi, due to a very bad communated (read: not) change of the gate. We had to buy new tickets for our family, which costed about 600 EUR per person (including 3 young children). WE ARE VERY DISAPPOINTED IN TURKISH AIRLINES.And: People at the "service"desk were very unfriendly, and not fair too. Other people in exactly the same situation, were given another ticket! | 1 |
Turkish Airlines | We missed our flight from Istanbul to Amsterdam, coming from Hanoi, due to a very bad communicated (read none) change of the gate. We had to buy new tickets for our family, which cost about 600 EUR per person (including 3 young children). People at the service desk were very unfriendly, and not fair too. Other people in the same situation, were given another ticket! | 1 |
Ryanair | We missed our flight from Stansted due to unexpected road works. We were delayed for three hours around Colchester as they decided to close the whole A12 southbound on a Friday. No refund from Ryanair and as we booked our airport parking through Ryanair no refund. Hard lesson and unfair as ruined our summer holiday through no fault of our own. | 1 |
Grupo IAG | We missed our flight with British Airway at Lisbon Airport. We arrived at the airport more than 3 hours before check-in. The check in counter only start operating 2.5hrs before departure, there was a BIG PROBLEM at the immigration department, massive number of passengers but not enough immigration counter to clear the crowd. Most airlines will inform the customers to quickly clear the immigration if there is a problem, BUT NO ONE CARE TO LET US KNOW. NO ONE to help us to clear the immigration which most airport staff will do to assist so as not to miss the flight.At the counter, we are told to BOOK our own tickets again, to pay again and to incur about US$300 phone bill to re-book our tickets which took more than an hour. We end up sleeping in the airport and only took our flight to London on 12/1/2025. There was NO ONE TO HELP US AT ALL. In my twenty years of travelling round the world, this is the first airline with such shitty service, no shame to make us pay for the air-tickets again though no fault of us. They did not take any responsibilities for the failure to inform or assist us. | 1 |
Jet2.com | We missed our transfer from the hotel despite waiting for an hour in what we were told by hotel staff was the correct place to wait. Their coach transfers have zero jet2 logos, signage or uniformed staff so we had no way to know which coach was ours and it left without us having made no attempt at all to locate us - we were waiting literally 4 meters away but had no way to tell it was a jet2 transfer. There are no jet2 reps to help in resort so we relied on the hotel staff who told us incorrect information. If there are no jet2 staff then jet2 should be making sure the hotel staff are giving out correct information. Or alternatively the text with the transfer window time needs to be much clearer about where to wait and the fact that you will not be able to see any jet2 company logos on the coach - it's a totally different company. Missing the transfer meant a stressful and expensive dash to the airport which ruined the holiday experience totally. | 1 |
Ryanair | We missed the flight FR993 FCO to VLC due to the Ryanair ground staff incompetence. The first of July 2023 there was a huge line for Ryanair onboarding. I have been waiting one hour on line just to be told at the end that I missed the flight. They told me I was the only passenger not hearing the voice call. Absolutely false, later on I have met four other passengers missing the flight for the same reason. | 1 |
Jet2.com | We nearly always fly Jet2. They cost a bit more than than some other budget airlines but they are a lot better because (1) you get a 10kg cabin bag. Some airlines only allow you a small satchel sized bag instead (2) they fly to airports that are in striking distance of where you want to be (3) they are less likely to make significant changes in flight times. For us another airline moved a flight time for a weekend break from morning to evening removing a full day from our holiday. | 5 |
Ryanair | We nearly didn't book a holiday due to the flights being with Ryanair ( due to bad reviews we had read) - we are so glad we did.Our expectations were very slow but Ryanair exceeded them in every way. Whole process was very smooth and the staff were some of the most warm and professional people you could ever wish to deal with, a real credit to Ryanair.All staff were friendly, professional and always had a smile on their face.On board flight food options were abit limited but other than that everything was excellent.We will not ever hesitate to fly with Ryanair again and our advice is don't listen to all the negative reviews - give them a chance and make your own mind up. | 5 |
Jet2.com | We needed assistance and the staff were great.Couldn't be more helpful and very professional. | 5 |
Jet2.com | We needed assisted travel for my husband at the last minute and everyone was so helpfulWe were sorted out immediately taking away all the stress for myself and my husband.The staff were professional, kind and friendly throughout the whole procedure both in Birmingham and Alicante | 5 |
Grupo AirFrance-KLM | We needed help with our luggage in Amsterdam airport because our suitcase weight was 29 Kg and they only accepted 23 kilo pr. person. We then tolled them that we are husband and wife sharing one suitcase and we together have 46 Kg, they got angry and called their manager and the manager tolled us that they would refuse us to fly if we did not listen and do as they say. The manager then said that if we paid more then they would accept that the suitcase weight was 29 Kg and we could not believe how it is possible to mistreat customers so much. We only had 29 Kg with us and we was permitted to have 46 and they wanted us to pay more or no flying. Another funny thing is that we had the same suitcase with the same weight from Copenhagen to Amsterdam with KLM, LOL... And in Copenhagen Novia personnel accepted the suitcase with a smile :). We was then forced to open our suitcase in front of 500+ people staring at our clothes and personnel belongings, and move 6 Kg in a bag. How rude...... We will never fly with KLM again and we do not recommend them. | 1 |
Jet2.com | We needed special assistance for my 90 year old dad. Both jet2 and airport staff went out of their way to help make our journey stress free. | 5 |
Jet2.com | We needed special assistance on our trip for thr first time and the treatment we received was none other than superb thank you jet2 | 5 |
EasyJet | We needed to cancel or book new flights as a member of our family couldn't travel due to being shielded from covid 19. Rang to cancel a month in advance were told to call back as flight maybe cancelled, rang back to be told new schedule that would include dates in July next year would be released on Thursday and that it would be cheaper to move flights than lose money. when flights came out they want £256 admin fee to change flights and no exceptions will be made even though they can see we've spent hours on the phone all the way through. worst customer service I've ever had and it very much feels like they just want money now rather than any kind of care for customers future bookings/spend. If at all possible we will never use Easyjet again. | 1 |
Ryanair | We needed to change our flights - we were booked to fly to Tenerife to spend Christmas with my mother and father in law, however a family member was taken critically ill (weeks to live), meaning we couldn't go.Ryanair flat out refused any kind of refund or voucher to use later. We were told we could change our flights, however this process was almost impossible.Change fees started at £30, and by the end of our conversation with the "customer service" agent, they were at £95.The flight price differences also didn't add up. Searching on the website, just as a new booking, the flights on the same dates and times appeared significantly cheaper than trying to change to those flights.Ryanair had a (not very satisfactory) answer for everything and stuck to their stance of not being able to help, unless we laid out at least £400, on top of that we'd already paid.In an already stressful situation, and at Christmas, they showed no compassion and no interest in helping. Appalling. | 1 |
Wizz Air | We never actually flew because Wizz Air cancelled our flight a couple of hours before. This route had been cancelled around 30% of the time and rest landed late. Trying to rebook or get a refund online is impossible and doesn't work despite them keeping on directing you to do that. Contacting Wizz Air is also impossible and made extremely difficult, they encourage you to call their premium rate number but don't make clear you can call their "special assistance" number for free when delays or cancellation are involved. You then have to wait hours to finally speak to someone. They offered us a flight a week later which would have meant missing most of our holiday - we stupidly accepted as we were put on the spot. We tried calling back to get a refund when we realised our mistake but they wouldn't allow us to get a refund. We are due compensation under EU law regardless for the delay, but they don't care about the law and get away with it because civil aviation authorities don't do anything despite them breaching the law all the time. They also refused to tell us the reason for the delay. You think you will save money but you will ultimately be out of pocket with this airline, not to mention the stress and destruction of your holiday. One of the worst airlines in Europe that treat customers with absolute contempt - avoid. | 1 |
Jet2.com | We never have any hassle with Jet2. For that reason, Jet2 is our No.1 goto airline. | 5 |
Jet2.com | We normally are very happy with Jet2 and normally pick extra leg room middle of the aircraft this time we choose the very front seat 1a and 1b the leg room wasn't sufficient usually you can took your feet under the seat in front as there is no seat in front it wasn't possible, our feet touched the divider flat footed and was a little uncomfortable, if we hadn't paid for extra leg room then it would've been acceptable, but to pay and it still be uncomfortable was disappointing. Everything else fabulous. | 3 |
Ryanair | We normally avoid Ryanair, but truthfully it was very good.On time, clean, staff even friendly, well almost. | 5 |
Jet2.com | We normally use Ryanair but paid more for Jet 2 flights because we thought the times would be better. Unfortunately we had a flight delay coming home. The rail link was closed so we had to get a taxi to get us to the rail link because our lift was waiting for us by the station.We were very disappointed with the delay. | 2 |
Lufthansa | We offer a low rating because we expected more. It felt low cost, even though they make out they offer full service. Our flights were delayed, late, and poor snacks and drinks. It seems that they are cost cutting, getting cheap, and losing quality and service. Sorry ðŸ˜They matched well to our China Eastern Airlines experience. We were hoping for a step up, sadly no. | 3 |
EasyJet | We often complain about airlines, but most journeys go smoothly. I've used EasyJet plenty of times before, and it's always been fine—nothing to complain about or brag about. However, on January 2nd, we returned from a trip to Lisbon, and my baggage was delivered with a broken wheel. I took pictures and kept the tags to file a claim online. It was handled in about two days, and today I received a luggage replacement. | 5 |
Wizz Air | We often fly with Wizzair to/from Charleroi/Budapest and find it quite reliable at least on these destinations. The cabin crew is usually friendly and assists with our small children. We only got a lost suitcase once around Christmas so it took longer to retrieve it but we eventually did. I don't know about other destinations but if you intend to fly between Brussels (Charleroi) and Budapest I would recommend it. | 8 |
Jet2.com | We only ever book jet 2. We are very happy with all the staff and the attention we are given. So we never look at other airlines. | 5 |
Jet2.com | We only ever travel Jet2. Have been using your company for many, many years. | 5 |
Grupo AirFrance-KLM | We only flew for 2 hours but klm still managed to lose a suitcase of ours. Once they found it the process of having it returned was very frustrating and a waste of our time. They would not provide a specific time to have it returned. We simply had to sit around and wait until very late at night in the hope that it would eventually show up. The call center staff were exceptionally unhelpful. | 1 |
Jet2.com | We only fly with Jet2 now. Excellent friendly staff and good deals if you book early. | 5 |
Jet2.com | We only had flights with Jet2 but they were fairly priced and pretty punctual. The staff were all nice. The seats on the plane were not very comfortable and we certainly wouldn't wanted to go longer than the 4 hours we did. | 4 |
Turkish Airlines | We ordered 11 months before departures 15 business class tickets from Copenhagen via Istanbul to Johannesburg and all 15 tickets were confirmed by Turkish Airlines. At check-in in Copenhagen 4 passengers got the message that they were on standby Istanbul/Johannesburg (3 children under 8 years and 1 adult). We were informed that not until Istanbul we would get boarding passes to the 4 passenger. After much discussion we got the boarding passes to everyone from Copenhagen. Turkish Airlines had also seated children next to foreign passengers and not next to their parents.Prior to the return journey we insisted on getting boarding passes and be seated before departure from Johannesburg, which we got. At check-in two passengers (1 child under 8 years and 1 adult) were on standby from Istanbul to Copenhagen. There was not much help.We complained, of course, subsequent to Turkish Airlines but only after 4 weeks of complaining to Turkish Airlines office in Copenhagen did we get an answer but not an apologize or explanation. Cannot recommend Turkish Airlines. | 1 |
Ryanair | We ordered tickets for big group of tourists (our company and partners), all arrived to airport 3 hours before flight, were waiting in long queue and in the end when we arrived to the desk they say that we were late at check-in and forced us to pay 55 EUR for each. Company never warned that we need to checking in advance. The last guy from our group got 0 place, which means they were going to leave him in airport, though we paid for all places already 2 months before flight, and paid in advance. Obviously company sold more tickets then they have places on board. You might be luck, but might be not, if you don't want to spend all your money never use them. | 1 |
Norwegian | We ordered to much luggage - one piece too much. We don't need more than one suitcase. We phoned Norwegian and we were told, that its not refundable. How can this be possible! We ordered today the 17th of April and travelling to Malaga the 28th of May.. Never travelling with norwegian again. | 1 |
SAS | We originally booked an itinerary with a 1.5-hour connection in Copenhagen as we know SAS very commonly has delays, but they rebooked us to a flight with only a 45-minute connection. We contacted the airline twice to tell them it would not be long enough and we wanted an option with a longer connection but they refused. Sure enough, we were delayed out of Oslo and missed the connection. We were rebooked with a different airline, but SAS has been so terrible with paying out compensation for the missed connection. They use every trick to try and void your right to compensation. In our original claim, they only processed the food expenses of €43 and told us to submit a separate claim for the missed connection which should be worth €1200. We have done that and now they say they've already paid compensation so we cannot make a second claim. Absolutely disgusting after 6 months of fighting with them. SAS is sometimes the only option for short domestic trips in Scandinavia but I will never use them as part of a long-distance or connecting trip again. As a customer who knows SAS is often delayed, forcing me to have a shorter connection than what I originally booked and then refusing to compensate me when it all goes wrong is a terrible way to treat your customers. | 4 |
EasyJet | We originally booked flights for the summer to Italy. EasyJet cancelled both flights. They offered a voucher with a small additional extra money due to the inconvenience. We were booking new flights so accepted this.What we didn't know was the extra money was on a separate voucher and you can only use one voucher on any booking. This is completely deceptive, enticing us to take a voucher which effectively forces us to take additional flights to use them.We booked the new flights (more expensive, so even more frustrating we couldn't use the 2nd voucher) for October but again EasyJet cancelled. We requested a refund and got the voucher back. I contacted EasyJet to say I had no confidence in them and wanted the money back now.I've just got off the phone with customer services who say they can't pursue the complaint as it wasn't resolved in 7 days and therefore has been closed. I need to write to EasyJet again to start the complaint again even though they can see it on their systems. Then I was deliberately disconnected when I asked to speak to the representatives manager - guess it may have been the manager standing on their shoulder that did this.Even with the Covid excuse, this organisation is morally bankrupt and hides behind some of the most ridiculous systems I have ever had the misfortune to encounter. Find another airline to fly with, they can't be worse than EasyJet. | 1 |
SAS | We originally booked our SAS flights back in 2021, with our plan to fly to Copenhagen in December 2021. We had to reschedule our flights due to Omicron and a lockdown in Denmark. SAS would not allow us to cancel our flights or even get a credit for a later flight, we had to rebook and pick a new date immediately - during the pandemic. Check in at CPH was a nightmare. We had our CDC approved BiomaxNOW test results (NEG). But when we went to the counter. The agent told us SAS did not accept them. (Their StarAlliance partner UNITED does). Agent also asked for our vaccine cards? (Not a US requirement). We raced to get an airport COVID test at significant additional cost and inconvenience. We went to the checkin line and got a different agent who barely even reviewed our test status and never asked for our vaccine cards, much to our dismay. On board experience is fine, the A350 is an amazing jet. We left a few minutes late (no explanation) and took off. The meal in SAS Go was fine, but SAS makes sure to inform passengers several times you get one free drink and must pay for alcohol and snacks. (It's an 8 hour flight). Oh but make sure your USB port is not being used on takeoff. Our outbound journey was a even bigger disaster. The night before, SAS cancelled our non stop to CPH and routed us on BA thru London, with an airline and terminal change at Heathrow. Not even a thru connection on BA, we were SAS Plus. With a 4 hour layover in LHR we had to retrieve our luggage, exit the UK Border, travel by train to a different terminal and re-checkin with SAS. Ugh. To say the least we wont fly SAS ever again and advise fellow travelers to heed our review. | 2 |
Ryanair | We paid $157 for a flight that is usually sold for $50. I got priority boarding. We were unable to checkin online as I could not get into the online account. We went to the gate 2 hours in advance. We were told to pay another 220 euros to get our boarding for a family of 4. This is the first time that I heard such a rule. The online checkin was closed 2 hours prior to our flight and we could not anymore do it online and our only option to pay another 220 euros to get into the flight. This company is stealing money from you. Last time that I fly Ryan Air. | 1 |
Eurowings | We paid 897 Euros for three tickets ONE WAY from Berlin to Catania Sicily. At the checkin desk, the Eurowings representative checked our two suitcases in and saw our hand luggage and approved them. Two minutes before boarding, we were taken aside by impolite and unfriendly attendants who told us that since we were in Group 2 (i.e we did not pay enough), trolleys (one of our approved hand luggage pieces) cannot board and needs to be checked in or paid for with 50 Euros! On the flight, less than professional flight attendants. We changed flights in Stuttgart and landed in Catania exhausted from a night of flying. In Catania one of the checked in suitcases did not arrive! Two days later the suitcase has still not arrived. Horrible, service and atrocious prices. | 1 |
Ryanair | We paid an extra $70 online to check in a bag which would weigh more than 7 kilo's. Unfortunately we put this on the machine first and then our two suitcases. Tha last case, which was less than designated weight was refused and we were directed to the desk. We were told we had to pay another $70 to check this case in and that we would have to request a refund with the company. This is a rort!!! It was decided that we must have chosen not to utilise the pre-payment and that we would not be refunded for the item we had to pay extra for. Suggest that if you fly with this deplorable airline, you expect to pay extra on the day for your luggage as the online option is just a money pit. | 1 |
Turkish Airlines | We paid extra fee for seat by calling the customer service. They issued boarding card for different seat and ever since we have been trying to get refund. However, leave the refund aside, they keep saying that we did not make payment. I see it in my credit card statement, the call center representatives we contacted on the date of flight confirmed the payment. After the flight, they chose to deny it. Corporate fraud. | 1 |
Vueling | We paid extra for priority seating and boarding yet when we got on the plane there was no space for our overhead bags above our seats. The attendants just shrugged and told us we needed to place our bags farther back. There were aMany smaller bags in the overhead that could have been placed under the seats (apart from those in the bulkhead). The attendants did nothing to help. We had a similar issue on Ryan Air but the attendants worked hard to make sure people didn't put their smaller bags in the overhead bins. They said that we would disembark by rows so we would be able to get our bags. That was not the case and we had to fight our way to the bags. Vueling flight 6341 Milan to Barcelona. We are extremely disappointed with the attendants on this flight and with Vueling. We have flown a lot on this airline. | 2 |
EasyJet | We paid extra for seats up front - this allowed for "speedy boarding". I paid extra to ensure we had space for our luggage overhead. Speedy boarding means absolutely nothing. It means that you queue first to the bus but means absolutely nothing when you get to the plane. By the time we boarded the plane, not only was there no overhead seating, but the flight attendant had given our seats away to someone else. What did I pay for???????? | 1 |
Jet2.com | We paid extra for seats with more leg room.When the plane landed all the people from the back of the plane were allowed of first.On the flight back two of the cabin crew worked extremely hard however the third one kept disappearing in the cockpit. | 2 |
Lufthansa | We paid extra for the choice to select our seats and on two different occasions, they were erased from record. After a total 14 hours of time on hold/talking with customer service we finally were able to confirm (we hoped) that our seats were together and where we selected them/paid extra for. The communication with Lufthansa and their partner airlines were horrible. Lack of information was shared, false details were relayed to us. We finally boarded our overnight flight from Denver to Frankfurt, but the AC was broken and it was 86 degrees in the cabin. They made no effort to rectify the horrible overnight (9 hour) flying experience. My baggage was lost in Italy and the process for getting it back was long and stressful. Finally after 6 days, while calling to confirm 5x a day I was able to get my work equipment back. I've tried to contact Customer Relations, but as of today it's been 25 days without a response from them. | 1 |
Pegasus Airlines | We paid for 60 Kg 3 suitcases and they requested to pay 20$ for extra even tho the total amount was 59 but 14 23 22 and the lady at the desk with tag number 17592 was the worst costumer service I have ever seen she just said if you want you need to cancel all go down and risk to miss your flight because the lady don't care and I will never use this airline again | 1 |
Ryanair | We paid for 8 carryon luggages and they told us that means a back pack AND a carry on luggage per person. My father is not fluent in english and the person who boarded us solely blamed that on us and said its our fault for not understanding the language. Outrageously racist and dishonest. | 1 |
SAS | We paid for Business Class seats but Business Class appears not to exist with SAS. 3 seats in a row and all 3 seats are occupied, me with a window, seat my husband with an aisle seat and a passenger between us, Row 3. This happened on outbound and inbound flights. The crew weren't particularly friendly or helpful. The aircraft themselves looked tired and were pretty basic. Not much leg room either. Damaged bags one of which had to be replaced at the airport (by SAS) as the damage was so extensive. Tip: fly with your favourite other airline to Oslo and avoid SAS if at all possible. | 1 |
Jet2.com | We paid for and booked seats in row 3. We placed a bag in the overhead locker. The 'lead' stewardess said she couldn't close the locker, even though it was obvious that it was a label from the other bag overhanging as stated by a fellow passenger. She refused to listen and moved our bag back to row 12. Therefore, we had to wait until everyone had disembarked before we could retrieve our bag. The cabin crew on our flight were not welcoming, no one smiled. Everything was an effort. The worse cabin crew we've experienced in all the years flying with Jet2. It was very unpleasant. | 2 |
Ryanair | We paid for check-in baggage which we didn't use as the check-in staff said our backpacks were ok as cabin baggage. We were then charged 46 euros at the boarding gate. Disgusting. | 1 |
Jet2.com | We paid for extra leg room and our seat was changed without being told and it was not an extra leg room that we were changed to.I rang Jet2 and did eventually get the money back .Someone else was sat in our seat when we boarded the plane.How can that be when we booked the seats months ago.This is the second time now that this has happened to us ! | 2 |
Jet2.com | We paid for extra leg room which was fine but the seats were so uncomfortable. This was a new plane and by the time we got of I couldn't feel my bottom. Very disappointed given we had paid extra to sit there. | 1 |
Vueling | We paid for extra legroom seats as my husband is tall. Boarded to find that another couple had been seated in them, because one was on crutches.I know that conditions of carriage allow airlines to change your seat if unavoidable (and I would have no problem giving up my seat to someone injured if there were no others available) but, in this case, there were free seats with good legroom for the guy on crutches. What Vueling had done was to upsell the same seats twice - once to us, with the extra legroom charge, and once to the other couple who had paid for special assistance. So dodgy! | 1 |
Grupo IAG | We paid for flights to France, but never received a confirmation or booking ref.My partner rang BA and they told her that they checked and we are not booked onto any flights.So I rebook and pay for the flights again whilst my partner contacts PayPal, PayPal says we need to speak to BA.I ring BA again and they then find out original booking ref, but advise it is suspended and we need to speak to our bank, we offer proof of payment etc but are told to get more proof and call back.We do this and I ring back, I am then told it is suspended, I fill them in again and they then do not need anything from me, they email their "finance" team and I will hear from them in 3 working days.. over one week later no answer, I ring for a 4th time and am told the same thing, I express that we have proof, we just want a refund for the original booking.. again they say they can only email the finance team, and I should wait at least 7 working days!They refuse to provide me with an email so I can send proof of payment etc, they refuse to pass me through to anyone else and refuse to email me and proof that I have been chasing this issue.I say that I am worried as the flight is soon and they say they will have made progress by then but still won't tell me what it is.We are missing £300 which we can prove has been paid to BA, we have transaction D's, dates, references etc but no one will help us, I even filled out an online form to get an email and they simply replied saying "we cannot help you over email, please contact us.. etc etc" with no proper contact other than the one I have already used.This is really stressful and BA have essentially stolen our money and are refusing to help us.PLEASE British airways, contact me and help arrange my refund for the original flight! | 1 |
Ryanair | We paid for our luggage and received an email from Ryanair to confirm luggage payment but when we got to the airport they said it's not in their system and said there's nothing they could do other than for us to pay again. The girl that dealt with us was rude and unhelpful, we showed her the email confirmation from Ryanair but she still refuse to acknowledge it and kept saying cos we booked from a third party there's nothing she can do even though there's email confirmation of payment from Ryanair. Luckily Evelyn Oconnor who was working on the other desk came to our rescue. She was super friendly and so so helpful, she went to the aircrafts and confirmed that our luggage has been paid for and should be on the plane. Had it not been for Evelyn we would have to pay again even though we had confirmation that we had already paid. Evelyn deserve a 5* customer service review, they are so lucky to have someone so amazing working for them.. cannot say the same for the other girl who refused to give her name. Their personalities or like different end of the spectrum, thank you Evelyn again for her amazing customer service. | 2 |
Ryanair | We paid for our seats to be kept together on our flight and the seats were absolutley filthy. There was crisps all over the floor nothing had been cleaned which is terrible considering we have just came out of a pandemic. We were not charged for cabin luggage on our way to our destination however on our way home we were charged for it which makes no sense at all! The staff at the spanish side were extremely rude and unprofessional. Will absolutley never ever fly with this company again. | 1 |
Lufthansa | We paid for premium economy for the transatlantic flight. Weeks before our departure, we paid for seat reservation as we want to ensure we are seated together and have the window/aisle, 2 seats only - so not to sit beside a fellow passenger). We got an email that our carrier will be changed to Eurowing. 24 hours before our flight I did my on line check in, they moved us to the middle aisle with 3 seater. What is the point of paying for seat reservation, and being moved for no reason at all? This is a rip-off in my opinion, paying already for premium seats, and you need to pay for seat selection! Food from Amman to Frankfurt, Frankfurt to Cairo which is over 4 hours, they gave a stale sandwich. Egypt Air for a short haul flight from Cairo to Jordan, at least provided a cold plate , For the amount of money we paid, it was really not worth it! | 5 |
Lufthansa | We paid for seats from FRA to MLE (flight LH4312) next to the emergency exit to have more legroom. The seat numbers were what we paid for, but the seats were actually in a completely different place. So I would not recommend anyone to buy Lufthansa extras, because whether you get what you pay for is a very big question. | 1 |
EasyJet | We paid for speedy boarding and 23kilos each in cargo..a cost off £100 per person..there was 4 of us in group..at check in we were told it was 23 kilos per couple in cargo..even though we showed check in staff our email from easy jet explaining it was per person...they were not having it and took another £116 off us in excess baggage..they blatantly robbed us..other groups were experiencing the same. We are in the middle of a dispute with easyJet.. its ongoing..BE AWARE OFF THEIR SCAM.. | 1 |
EasyJet | We paid for speedy boarding with our flight due to take off at 5.10pm from Luton to Antalya today. Flight has been delayed for about an hour and counting! One thing I do not seem to understand is why call for passengers to make their way to the gate if passengers from the previous flight have not gotten off yet???? Why pay for the extra speedy boarding if we're still having to wait?! | 1 |
EasyJet | We paid for speedy boarding, and anyway had to wait the exact same time of those who didn't pay extra. Basically we paid more with almost no benefits and a messy queue. Please improve it | 3 |
Pegasus Airlines | We paid for the seat for better leg space. But the staff name at the check in counter cancelled our seat and we were sent to the supervisor who was equally rude . After which we have to mail the airline for the refund to which also there is no response. This is the most unprofessional airline. If the seat has been cancelled by your staff for what so ever reason isn’t it your duty to refund it back . Why should we write a separate mail and keep waiting for our refund. | 1 |
Turkish Airlines | We paid for two extra legroom seats on two flights one out Istanbul-Singapore and the other Bali-Istanbul. The schedule changed and tickets were reissued but the seat assignment did not transfer, this was not communicated I had to ask. The agent could not reassign the seats, they recommended requesting a refund and starting again, that is paying again, so I did. One of the original seat bookings was refunded in good time. The other I have had to chase. I was still chasing when there was another schedule change and the same thing happened again. Unbelievably they asked me to pay a third time for the same seats! Many phone calls and much frustration later, one was corrected, but the other was showing as refunded. Had they cancelled the second booking and not the first? No refund had been received, to this day now in April, I am still trying to sort it out. I have never known stress and frustration like it. Never again will I fly with this company and would recommend anyone to think twice, especially if you are adding extras to a flight.*update* finally got a reply, they have issued a voucher (in EUR even though I paid in GBP in the UK) that I can exchange for cash via their website. First issue from experience I have no confidence in their web site or willingness to pay up. Second issues it is only for one of the passengers, the booking was for two. Fourth feedback issued 🤬The response to request for the voucher to be paid in cash to bank account was an absolute joke, forms to fill out, send copy of passport, bank statement and proof of who I am. I have raised a dispute with my bank, they agree the requested information is invasive and they should just be able to credit back to the original account. | 1 |
Ryanair | We paid over 400 pound for three seats to Majorca.We checked in online as authorized by Ryan Air 48 hours before departure and selected random seating.The screen then displayed a diagram of an aeroplane highlighting the seats that were allocated to us.We were separated as thus.....My wife seated in the centre.My 13 year old daughter seated between two passengers at the front and l was seated at the rear of the plane.Obviously we then selected to pay for our seats.This put another 100 pound on the cost of our flights.l cant workout how it is possible for Ryan Air to allocate seats at that time when the seats are still up for sale up to two hours before departure.Surprise,surprise we noticed during the flight that the plane was only about 70 per cent full.Mr O Leary pulling stunts like that quickly earns you a reputation of being nothing more than a conman. | 1 |
Lufthansa | We paid over 5k for business class tickets to Milan and were told the morning of our trip that they went with a smaller plane and we no longer had business class seats. We could fly economy and go thru a process to try and get a refund, or we could fly thru American Airlines, have a 5 hour layover and fly thru a different airport. Not a great start. We chose the longer layover, because we really had no other choice.The "first class" leg from Frankfurt to Milan was a sham. Trash plane, trash first class and the worst food we've ever had on a plane. Inedible. Oh and the stewardesses were fairly rude.Flight home was on time, but the boarding process was horrible, and again, the food was atrocious.This is the first time I've every used Lufthansa, and it will be the last. I would rather fly anywhere else and drive. | 1 |
Grupo IAG | We paid the extra for premium economy, then Level downgraded us on both flights. And the reason they gave us at the check-in, was that our "seats were broken." We had to rebook a new flight back home in order to get our premium seats that we paid for originally (with a connection, there weren't any flights that went straight to Miami.) Their customer service did nothing but lie to us when we called to ask about our seat reassignment before we even left out of Miami. They assured us we were in premium economy seats (twice, we called not once...but twice and they lied both times, reassuring us we were in premium) The customer service also told us to "visit the customer service desk in Barcelona" when we landed so we could get some type of refund for our inconvenience. There's only one problem there. No such desk exists in Barcelona. Another lie. Short but sweet. I do not recommend Level Airlines. | 1 |
Ryanair | We paid to sit beside out grandkids as it is supposed to be Ryanair policy that kids must have an adult with them. When we booked the saets something went wrong with the booking but the money sill came out. We contacted the Ryanair chat as we could not get them on phone and after 2 hours we were told, I have given you free boarding. Free boarding? we had already paid for it. As we were boarding and looked at our seats we were not sitting with the grandkids, our 8 year old was 10 rows behind the closest of us despite paying £24 for him to be seated with us and the 10 year old was a couple of seats away. We said to one of the cabin crew and she said as it's a full flight you will have to ask any passengers if they are willing to swap? A group of young boys had heard and said they would move around and I went the 10 rows behind. I have been emailing and trying to call since I got home. Waste of time trying to phone and every answer I get from emails it just happens to be the wrong department I am messaging but no clue as to who I should be emailing. I am determined to get the money Ryanair took from me without giving what I paid for as that is fraud in my mind and I will not let it go. How can a company say that children MUST sit with you then have them sitting alone at the other end of the plane despite taking your money for a seat? | 1 |
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