Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
EasyJet | We paid £7,456 for a luxury holiday. We arrived several minutes "late" and was put through a severely stressful and horrid traumatic time by the worker. EasyJet via their Board of Directors (Johan Lundgren, David Morgan, Garry Wilson & Ben Matthews) are telling me they let us attend our holiday as a gesture of goodwill. They do not care for one passenger having medical mental health & Parkinson's and another being an OAP. Avoid spending money with these as they do not care for customer service! | 1 |
EasyJet | We paid £700 for a holiday to Amsterdam, staying in a hotel that was advertised as being 20 minutes away from the city centre.When booking a holiday package, it gives you a list of hotels with summaries. We chose our one as in the summary, it said 20 minutes away from 'Amsterdam City'. When we got there, we were in the middle of nowhere (literally an industrial park) and an hour away from anything.I contacted the holiday team, they agreed this was a problem and said they would fix it. Come to the end of my holiday, after spending over €100 on unexpected travel costs, they hadn't come back to us.Contacting them for the 2nd time, Marvyn, a support team leader, was unsympathetic and unhelpful. I explained their false advertising was the problem & that it was misleading, he disagreed with. He said there was nothing false and was not misleading at all.That's like advertising a hotel as being 20 minutes away from 'London City' but being in Eastbourne. It's not near at all. They tried to weasel out of it, saying they were referring to a different city in Amsterdam, but if you say 'Amsterdam city' any tourist, or normal person, would understand it as the centre. Everyone I've asked agrees, other than them. Convenient.I asked for compensation or even an apology and got nothing at all. Literally nothing. I've made a formal complaint but they're all just money hungry so doubt anything will come of it.We were completely mislead and ended up spending loads on travel costs. I will gladly never holiday with EasyJet again, and will advise all friends and family to avoid them too. They will gladly take your money but not help you out. Customer service is also rubbish | 1 |
Jet2.com | We pay for and sit in the extra leg room seats at the front. We were sitting in seats 2E and 2F. When leaving Alicante on the 17th January 2025. Seat 2D was unoccupied but as we started push back a young man appeared from the toilet and sat in seat 2D. During the course of the flight he twice left seat 2D and went towards the rear of the aircraft, coming back with a coat or some other item of clothing. As we were approaching Leeds/Bradford Airport he admitted to me they he had used the toilet trick to get better seat. ie after coming in board at Alicante he had gone towards the rear his allocated seat, left his hand luggage there and then sat in the toilet until just before take off then dashed out and picked the best seat available without paying the extra £25 or so. The cabin crew spoke to in a very friendly manner and were either fully aware of his deceit or were reluctant to take any action and therefore by neglect assisted him. My wife and I paid a lot of extra money to sit in the extra leg room seats and are appalled that this young man was allowed to get away with this truck. I would expect you to enquire into this matter and inform me of the outcome. | 1 |
SAS | We picked SAS without proper investigation which I deeply regret. Overall consistently negative experience on 3 flights during winter holidays: 1) all 3 flights were delayed by at least an hour. Surprisingly in none of the cases the delay caused any reaction from the airline staff, nobody even tried to move quicker, everybody acted as if this is business-as-usual which made it so frustrating. When you have a 45min flight, and it becomes a 2,5 hour struggle, you expect people to do something about it except say on the speaker “yes, we are late, but we’re flying already and there is nothing we can doâ€. You have to pay for everything during the flight (even on a 2-hour flight between Tromso and Oslo), although the airline doesn’t position itself as a low-cost carrier. We had a connection in Stockholm with a different airline (so we had to check in the luggage again) and the captain casually informed everybody that “due to lack of loading crew we wont be able to unload the luggage, so you might not receive it todayâ€. No way I will ever choose SAS again. | 3 |
Grupo AirFrance-KLM | We planned a 2 weeks trip from Zurich via Paris to San Jose /Costa Rica). We got twice rebooked, have a delayed flight, missing the connection and no one knows where the luggage is (apparently the plane is to heavy or something like that)...and we didnt even start the first leg of the trip. The staff doesnt seem to care to much. Avoid at all cost this disfunctional airlineEdit: CDG Airport 19:00After we got absolutely zero help from the staff on the plane to Paris. We asked at the first service desk in Paris and got send to a gate with the info the plane is still there. We sprinted to the gate, but it turned out, it was just a second service desk.There we were booked on a flight 4(!) days later and asked to apply for a visa to US (which cost some money btw). Afrer we asked if we can just go back home they told us we could fly via Bogota with a 14 hour layover before going to Costa Rica. When asking where we will stay she said we can stay at the airport. We can book a hotel and try to get the money back she added.Now the boarding to Bogota was cancelled due to technical problems.But actually the worst part is, not that things go wrong, but rather that you are treated by literally every Air France employee like a nuisance so far when trying to get help for a problem Air France caused.Tl;DrSo far from our two week holiday we made it from Zurich to Paris and paid a couple of hundred bucks extra on a hotel we dont need and an extra hotel we didnt know we need plus a visa we dont need. Thank you Air France | 1 |
Ryanair | We planned and prepared for a holiday months in advance and we were very much looking forward to it. We checked in online and arrived at Manchester airport over 1 hour in advance of the departure time for our flight to Eindhoven. We queued up straightaway and reached the desk, gave our passports and put our luggage on the belt. Another desk was opened and although no call was made, we assumed this was to ensure all passengers boarded the plane. Suddenly, the woman at our desk looked startled and explained that the desk has closed handing back our luggage and passports. She directed us to another desk to have something sorted out. To cover her back, she stated that she gave a call although none of the three of us heard it (as it didn't happen).We were then told that we could still board the plane if we leave behind our luggage and of course this was not an option especially as we were taking gifts for our attendance at a special occasion. We were neither given a refund nor any compensation. We had already rented a car at Eindhoven so lost our money there too as the next flight was due two days later.We returned home, gave them several calls as the line kept cutting off at their end. Altogether, we spent hours waiting on the phone in queues and on the chat option online. It was clear the agents were not trained as they all handled the situation differently. Responses varied from accusations that we were not at the airport on time to sympathy but no help and finally an agent who spoke with her manager and pushed to get us a refund on our outbound flights. We didn't receive a confirmation by email of this promise.We re-booked our flights and paid an extra £210 and were straight up told that we would not get this back. Thus we had our holiday ruined and had to pay for Ryanair's mistake.We chose a budget airline as we couldn't afford the major airlines but we were expected to give as if in charity to Ryanair for their unprofessionalism and lack of customer service.One of the agents was surprised that none of the other agents could rebook our flights for us for free (we did ask the others before the booking) but it is easy to show such sympathy after the booking had taken place.We'll keep you updated if we receive any of our money back but having looked at the other reviews on this website, we're not going to raise our hopes too high. | 1 |
Wizz Air | We planned our summer vacation using Wizz Air. We purchased our return tickets from Rome to Budapest for 19 July and from Budapest to Baku for 20 July. We had one whole day so that there is no rush and so that kids don’t suffer much from long flight. The flight from Rome to Budapest on 19 July was delayed a few times during the day and finally when we reached the check in we got notified that the flight for that day got cancelled. After a long waiting time at the airport with two hungry kids it was very stressful to receive this message. Even though we called Wizz Air and told them that we had Baku flight the next day and we wouldn’t be able to catch that flight, they didn’t help us and said that it was not their problem. It was quite rude and unpleasant and we were in despair, as there was no ticket available to the next flight from Budapest to Baku either. We had to purchase very expensive tickets from another airlines to travel back home. This was the worst experience we ever had. | 1 |
Turkish Airlines | We planned to fly KTM > IST and IST > SEA on Sept 2. We found out our flight was delayed for hours, causing us to miss our connecting flight. When we arrived, the airport kiosk was pure chaos. Literally, workers climbing on the tables. We were put to the side then ignored for 30 mins while they helped other people. They didn't offer us (a couple) any flight that was within the same day despite us having to travel home for a funeral. NO sympathy at all. The soonest flight they offered got us home the following day. They also didn't offer us a hotel unless we stayed in Istanbul for an additional day on top of that. Despite me stressing this was for a FUNERAL, they did not even acknowledge me. (We later learned this hotel would have been an hour outside of the Istanbul airport and that we'd have to pay for our own visa and transport. So, I was glad we chose to do an overnight layover in JFK with no hotel.) We slept on the floor of the terminal and it was miserable. In total, we had 48 hours of travel.They didn't answer our questions about getting a bag voucher so our baggage could continue onto next plane. When I asked the agent, she interrupted me in the middle of my question and shouted, "it's fine! your bag is on the plane", which didn't answer my question. When I asked the rest of my question, she pointed to another man. I waited 10 minutes to talk to him. He similarly pulled up my notes on the screen, and was dismissive and said "it's fine it's fine" then turned to help a male customer. At this point I gave up, and expected to have to pay for our checked bags in our flight that they rebooked for us when initially it was free. Thankfully Alaska Airlines, our final connecting flight, was more prepared.TA's customer service was HORRIBLE. No greetings, no pause to listen to a question, incredibly dismissive and rude. Terrible English skills, which normally I'd be forgiving of, but they did not care to try to communicate with me at all.In the plane, it was just as bad. The flight attendant made us close the windows throughout daytime flight (left KTM at 1pm, arrived IST at 4pm). She reached over my body and slammed the window shut wordlessly. If I opened it she made me shut it again. When I asked her why she said "for other passengers' comfort". Meanwhile, all business class windows were open- like they're paying for the privilege of having windows?? I have never been forbidden by the attendant to open the windows. It was ridiculous, for the whole flight she stalked up and down the aisles making passengers keep them closed. When they gave out drinks (which, by the way, they ONLY had Pepsi) they didn't say a word to us.When we arrived in IST, we found they had ripped the rain cover of a bag that we checked. On our next flight, we arrived and the rain cover was completely gone. I assume they ripped it then threw it out. We were unable to complain as there was nobody available at customer service for baggage, and no note with the bag to explain what had happen. Our other baggage arrived dirty.One more note, while this is not directly affiliated with the airline, going through security in Turkey was brutal. They literally called the police on us when we asked them to inspect our film camera by hand rather than using the x ray, which has been fine in all our other travel experiences. We waited 20mins for a supervisor, a policeman arrived after 30mins and ended up opening the roll of film and spoiling it. We then had an additional gate security where I was touched roughly. This was for a simple connecting flight where we weren't even leaving the airport.This whole ordeal left a terrible taste in our mouths that made us not want to go to Turkey, let alone fly Turkish Airlines ever again. We will not get compensated for our bags and the precious time we lost. | 1 |
Grupo AirFrance-KLM | We planned to travel this March but due to health issues we needed to cancel our trip, that was a very long haul one.We bought flex tickets, it was easy and we found a great price. We were so satisfied, it was so sad to need to cancel.We paid more to get flex tickets so we could change dates. It was a great decision, we needed to cancel it was easy done through the website in your trip, and within one week we got our refund back. We were so surprised! The times we needed to contact with the customer service through WhatsApp for questions we had, the answer was fast and very kindly given every time. We feel very happy and we will for sure buy our tickets again with KLM as soon as possible. THANK YOU SO MUCH KLM, KEEP IT UP LIKE THIS 💓💯â¤ï¸ | 5 |
Turkish Airlines | We planned to travel with Turkish Airlines but were denied boarding by Matty, a Turkish Airlines manager (as he claimed), at Terminal 2 between 4:30–5pm due to overweight luggage. We had 2 bags that were 9.5kg and another one that was 10kg rather than the required weight of 8kg. The agent at the counter called Matty for assistance. He arrived aggressively and said, "Charge them for all three bags." We explained we could move the excess into one bag and pay for it, but before I finished speaking, Matty said, "Don't talk to me." After adjusting the bags, we returned to pay for the single overweight bag. Instead of waiting for the agent to call him, Matty stood behind us, looking for an issue. He instructed the agent to charge us for all extra weight. When we explained the bags were now within limits, he interrupted again, saying, "Shh, I'm not talking to you," with his finger to his mouth—humiliating us in front of other passengers, including my 7-year-old son. He then threatened saying "One more word and I'll deny you boarding." I tried to explain calmly that we were only asking for clarity, but Matty told the agent to cancel our tickets and issue a refund. We said we did not want to cancel, and he responded that if we wanted to board, we had to apologize publicly even after we had already tried to de-escalate. My wife apologized in front of our son, who was frightened and unwell—so distressed he wet himself. A Heathrow staff member came over to comfort him. Despite the apology, Matty told the agent to charge us for the backpacks, my son's medication and breathing mask, some food we brought before the flight and items we are entitled to carry. When we refused, Matty said, "Then cancel their flight," and we were denied boarding. He claimed he was the manager and refused to let us speak to anyone else. Instead of resolving the issue professionally, he escalated it and made it personal. He was speaking to us through the agent. Matty ruined our long-awaited holiday. My wife took 3 weeks off work, and we had a flat rented in Istanbul from April 9-27. It felt like he cancelled our flight out of spite, not procedure. We stepped away to avoid further conflict and called Turkish Airlines, only to learn the flight was non-refundable as he cancelled it from his end. We've always flown with Turkish Airlines and have never faced such rude, aggressive treatment. Matty abused his power to ruin our holiday and affect us mentally and financially, I'm a sick man on medication and this has only made me feel worse. The whole encounter felt like bullying. We contacted Turkish Airlines regarding this incident and all we got back was a standard reply stating that the flight was non-refundable and that it was out of their hands to do anything. I am honestly appalled that they didn't even bother reading my complaint or trying to sort it out. | 1 |
Jet2.com | We pre-ordered meals as our flight is late in evening. We enjoyed the meal and had a good flight home to Newcastle. Thank you Jet2 staff | 5 |
Jet2.com | We pree booked our seats only to find out when checking in that our seats had been given to someone else even though payment had been taken on our outgoing flight, Although we where compensated with extra leg Room it should not have happened,On our return flight the Plane was showing sign's of poor maintenance in the cabin and doesn't give you confidence,The plane was 26 year old but that's no excuse for poor cosmetic maintenance,Of course I know that Aviation regulations require safety standards to be high but come on Jet2 make sure people can't see obvious signs of age,I took photos of a gap in the inside wall Row 2 F on Boeing 737-300 G-GDFT when on the ground and then at 34000 feet and the difference was obvious,We don't need to know the fuselage expands and retracts even if it is normal,Also the front entry door seal was perished at the top to the point that you could see through it,Of course it's only cosmetic I hope but standards are slipping,I have confidence in Jet 2 getting me to my destination and am sure they meet minimum safety regulations but don't need reminding they fly some old planes I have the photos and would gladly send on to Jet 2 if required, | 3 |
Jet2.com | We prefer to fly with Jet2 in Europe but the cost is above what we are comfortable with. Considering other airlines is now more prominent. | 4 |
Jet2.com | We prefer to fly with Jet2 when possible. They seem to be more customer focussed than many of their rivals. The twilight check in for morning flights is particularly helpful. | 5 |
Ryanair | We presented in the Eindhoven airport 3 hours before the departure. The gate was opened with delay, we were in the line within the designated time. We were SCANNED IN - clearly indicating we were on time. Ryanair's staff acted out of order by withdrawing our scan. Everything was clear in their system that we were at the airport 3 hours in advance of the flight and at the gate well in advance - more specifically 1 hour. There was a long line, we were towards the end of the line to no fault of our own, rather that their staff came late for a busy flight, and worked slowly. We did not arrive after the gate closed, nor did we arrive late. Their staff was rude and impolite, not willing to explain the situation at all. It got to our turn, our passport and ticket were both scanned when we got called back and said we cannot board. My wife and I along with several others were not allowed to board the flight because boarding had supposedly closed. How can boarding close while people are waiting in line?We had a small bag, with the correct dimensions that our ticket allowed us to take in with us. The gate agent (no.629), AFTER scanning our tickets said that this bag was not allowed in. We said okay and were going to take a few things out quickly. She immediately asked for our passports, and withdrew our scan and looked back at us saying that the boarding had now closed. Extremely convenient. This is absurd behavior and I hope we can remedy this immediately. Our flight had been moved to next day but we have had to pay 200 euros extra for a new ticket and 200 euros more for a hotel stay in Eindhoven. We complained with several emails to the customer center but they disappointed us and finally answered us with an automated reply. I wish I could give a score less than zero. | 1 |
Grupo IAG | We purchased 2 tickets using my and my partner's avois points and a companion vouchers at the time when I was pregnant. The ticket is from LHR to HKG (confirmation no. WACULZ), was told I should add my baby only when he is born.Now that my baby is born, we needed to add the infant to the ticket. On 9th Dec 2023 @ 12:54 We called the BA team (option 1-1-3) to obtain ticket for my infant from LHR to HKG (confirmation no. WACULZ) We were advised the only way to add an infant would be to pay £114.81! I have made the enquiry at the time I purchased the ticket and the price was significantly lower. However, we were told that this is our only option. We made the purchase at the end (confirmation no. VS9LSO)On 11th Dec 2023 @ 16:08 Not believe that is the correct way to purchase an infant ticket, I called again with to a different department (option 1-1-1) We finally found out that the ticket purchase on 9th Dec 2023 was incorrect, as it was a separate ticket. The team did not add my infant to our existing booking, but instead, made a new booking. As a result, my partner (Mr. David Michael Collier) has 2 tickets on that flight (one with confirmation no. WACULZ, one with confirmation no. VS9LSO) I then finally managed to purchase a seat for my infant in the same booking, the price was one tenth what was quoted to me just under an hour ago. I was told to call the Change Booking Department (option 1-1-2) to cancel the incorrect ticket. On 15th Dec 2023 @ 12:35 We called the Change Booking Department (option 1-1-2) to cancel the incorrect ticket. Was told that they cannot cancel my ticket.As the result of BA's inadequate training, this lost both me and my partner over 1 day of our time. We have been pushed around and were given wrong information multiple times. (with the exception of my call with Jorden on 11th Dec 2023 @ 16:08 who finally manage to fix my infant's tickets)I tired filing complaints, and contacting BA Support but each department just point me to another department.I'm flying today and I have 2 tickets for my partner 2 tickets for my infant, which is clearly wrong! Please help me to make this right. | 1 |
Wizz Air | We purchased a flight from Lisbon-Budapest-Lisbon for 3 people. Very attractive prices and, despite the online criticism, we decided to take a chance. We bought flights for 3 people and added 10 kg luggage to take anything else besides our backpacks. From Lisbon to Budapest everything went beautifully and we didn't have any problems. However, in Budapest it was terrible. From the service provided by the guy at the counter to the unclear information on the website that misleads the customer. We had to pay for one of the girls' backpacks, which didn't have any problems at Lisbon and we also had to pay another €53 for the 10kg luggage (which we had already paid €103 for when purchasing the flights). The information on the website is not clear regarding this luggage and misleads the customer. Furthermore, in Lisbon we didn't have any problems with this luggage. They could send an email specifying that this 10kg luggage cannot go with us and that it would have to be placed in the hold. I think once the customer buys it, they could be more specific. Furthermore, I believe that the way the boy was treating everyone is not justified. Ill-mannered, arrogant and unfriendly. I will certainly not use this company again! | 4 |
Wizz Air | We purchased a flight from Lisbon-Budapest-Lisbon for 3 people. Very attractive prices and, despite the online criticism, we decided to take a chance. We bought flights for 3 people and added 10kg luggage to take anything else besides our backpacks. From Lisbon to Budapest everything went beautifully and we didn't have any problems. However, in Budapest it was terrible. From the service provided by the guy at the counter to the unclear information on the website that misleads the customer.We had to pay for one of the girls' backpacks, which didn't have any problems at Lisboa and we also had to pay another €53 for the 10kg luggage (which we had already paid €103 when purchasing the flights). The information on the website is not clear regarding this luggage and misleads the customer. Furthermore, in Lisbon we didn't have any problems with this luggage. They could send an email specifying that this 10kg luggage cannot go with us and that it would have to be placed in the hold. I think once the customer buys it, they could be more specific. Furthermore, I believe that the way the boy was treating everyone is not justified. Ill-mannered, arrogant and unfriendly.I will certainly not use this company again! | 2 |
Ryanair | We purchased a gift voucher as a Christmas present because we knew our son was planning a trip in January. However when he went to book his flight , the voucher would not work. When we contacted customer service , after much too and fro , they said they would send out a replacement voucher in a couple of days. I asked for a refund because they had sent a faulty voucher and my son will have to pay for the flight instead because the flight he was booking was in 3 days time and we wouldn't have the replacement in time. I was basically told suck it up and that was as good as it was getting. Atrocious customer service as always, it's no wonder they have such a bad rating. I naively believed that even they couldn't get a voucher messed up but I was obviously wrong. | 1 |
Iberia | We purchased a normal economy return flight from Malaga to Valencia for two persons including 1 checked in luggage each, and Iberia acknowledged this purchase in writing by receipt. However, when checking in Iberia refused to carry the two pieces of luggage without extra charge claiming that luggage was not included in the ticket, despite our protests and purchase receipt that clearly states the inclusion; and we were informed that that we had to complain to Iberia afterwards. Clearly, if we did not wish to travel without our luggage we had no other choice than pay an additional fee for the luggage, which was as much as the flight-ticket itself. Such a business behavior is usually described as fraud. Afterwards we explained the case to Iberia online via their "complaint" site and claimed a refund of the wrongly charged extra luggage fee. They simply dismissed the claim without any explanation, and upon a second (and third) complaint asking for a factual explanation for the refusal, we just received a standard (autogenerated?) answer of refusal that the case had been settled. Having traveled the world for more than 40 years, this is the first time I have been downright cheated. Coincidently, it was the first time travelling with Iberia, and it will for sure also be the last. | 1 |
Ryanair | We purchased our tickets on Ryanair from Rome to Paris for a decent price. We were supposed to print out our boarding passes on our own but were not able to do to being blocked. The block was never lifted even after contacting customer service multiple times and we had to pay $55 a ticket and almost missed the flight. Funny thing the line to pay for the passes was long and was ONLY non EU customers. Ryanair is openly ripping off those who have no recourse against them. The flight attendants were rude and acted like used car salespeople. I won't fly this scam airline ever again. | 1 |
Wizz Air | We purchased our tickets over 4 months in advance for four of us to fly from Budapest to Bologna. One month later Wizz Air cancelled. Try as we might, we cannot get a refund, despite assurances from the airline. Sadly, all they have done is lie to us. I would never recommend this airline. Over 10 months later we have had no success in recovering the US$400 spent. We flew Ryanair instead and they have never let us down. | 1 |
Vueling | We purchased round trip flights from Barcelona to Malaga for February 2019. We were arriving from Oakland on Norwegian on a ticket we booked separately. We had about 2 hours from the time we landed until the Vueling flight left. But, what with debarking, getting the luggage, and going between terminal 1 and 2, we did not arrive 40 mins prior to the flight. When we landed, I attempted to contact the airline only to be sent through a phone tree maze and was unable to contact an actual human. We arrived at the kiosk to check our luggage with 20 mins before the plane left. When we went to scan our boarding passes, the machine would not take them. The lady said we were too late, we were suppose to be there 40 mins before. Our explanation that we were arriving from USA and had just got there was met with no sympathy, no concern, simply an explanation that we were too late. She directed us to the customer service counter on the far side of the entrance. There again, we were told that we should have booked our two flights on one purchase, but because we had done it wrong, we had missed our flight. There was a later flight. They said we could take that one, but we would be charged for that flight 110 € each plus 10€ for the airport in addition to the charge for the original flight (there were 4 of us traveling together). When we attempted to reason with them that the charge was too much, they explained they were giving us the ticket exchange rate, not the cost of purchasing the ticket right out. That cost would be 120€. To add insult, the next flight left 20 mins earlier than stated on our tickets. We almost missed it while waiting for the airport to release the gate for the flight (released 5 mins prior to the start of boarding). | 1 |
Ryanair | We purchased seats to sit together, but Ryanair changed the plane so we were scattered about. Charged 2 different fees for excess baggage there and back even though weights were the same. Seats were uncomfortable people packed into the plane like sardines. Will never choose this airline again as all they are interested in is making money and their customer service is non existent. Avoid if you possibly can. | 1 |
Ryanair | We purchased tickets but were not aware of mandatory online checkin (no other airline we've flown has done that). We got no alerts or reminders that there would be an extra fee for not checking in online. So when we went to check in at the airport we were slapped with an extra €220 bill. | 1 |
Turkish Airlines | We purchased tickets for 2 people, opting for the option of free changeability by paying double the fare, totaling $2.4k. However, when we attempted to ascertain whether we could change our flight dates for VG3VL8 rez number , the system unexpectedly confirmed the process midway, thus nullifying our right to a free date change. Immediately, we reached out to customer service to explain that our travel dates were still uncertain and that we were merely exploring our options for changing them without any intention of finalizing the process. Unfortunately, they were unhelpful and insisted that we had forfeited our entitlement to a free date change. Despite our explanations, they provided no assistance. Consequently, we find ourselves compelled to cancel the tickets and repurchase them. It's disheartening that customer satisfaction seems to hold no significance for them. | 1 |
Grupo IAG | We purchased tickets for Iberia flights to Buenos Aires with a layover in Madrid vÃa BA around 5 months ago. Firstly, for the Iberia flight to Buenos Aires, we had no option to sit together unless we paid a minimum of $44, which is ridiculous. Four hours before our first flight was due to take off, it was cancelled. We were put on other flights but they got us to Buenos aires a day later, with less than an hour and 20 minutes layover time. Thankfully we only just made our second flight, only to find out we were not sat together. There was no option for the reserved flights to check in or pick seats again. It is awful after paying money to sit together to undertake a 13 hour flight sat apart. When trying to sort all this out, customer service was awful. We phoned Iberia, they told us BA deals with us. We phoned BA, they told us Iberia deals with us. The woman at the Iberia check-in desk was also very rude and unhelpful. Overall awful experience with BA and Iberia. | 1 |
Norwegian | We purchased tickets for Nice departure June 2021 , but flight schedule was changed to other dates that did not fit our schedule.We were offered to rebook free of charge or get our money back.We decided for money back, and 4 days after we received the full amount. | 5 |
Grupo AirFrance-KLM | We purchased two tickets from Stockholm to Lyon. We found decent prices, but in Paris we had to change airport, which we hadn't realized at the time of booking.Well, you'd think that a transfer between the two major airports in Paris would be covered by Air France, as we had purchased tickets from Stockholm to Lyon. But no, instead we had to pay hefty fees for taking an extremely hot, overcrowded, filthy bus (operated by Air France).What makes this a truly disappointing experience, however, is the complete lack of understanding from the Custer's service; their reply was slow, condescending and impolite.I expected more than a Ryan Air attitude from Air France, and I will stay away from them (and KLM) in the future! | 1 |
Jet2.com | We queued for over an hour through Glasgow security therefore no time for coffee never mind breakfast.Some information about disembarkation process at Fiumuncinno airport would be good. We were not aware we had to board a train before collecting baggage etcWhy are 2 doors not routinely used for loading unloading passengers? | 4 |
Lufthansa | We r in trouble with Lufthansa. Contcting Fight delay.miss our fight.our 2 year baby and 10 year boy suffer without food and milk. | 1 |
Norwegian | We read the reviews about Norwegian, but we prepared ourselves for a 7 day trip to London from LAX that we packed everything in a backpack. It never weighed more than the 10kg and met the size requirements. This also allowed us to go straight from plane to sightseeing in London once we arrived. We bought food and took onboard. They offer free movies, music, and games on their flight, but you have to buy a headset $3 or bring your own for Free use. The legroom was fine for me. We arrived early into London which was a bonus. On our flight home I ordered some food on the menu. Paid $10 for a Grilled Ham and Cheese and $4 for a CoCo Water. Little bit pricey for the sandwich, but still wasn't the $40 that I would've paid for the prepaid meal that also came with a breakfast which didn't look like much. But my order did come out quickly. And as other reviewers mentioned you can't order until 2hrs after the Pre Order folks have been served. There is an audio announcement. This time I kept my headphones from the hop on hop off bus and had free audio for the Free Movies. At London if your bag looked oversized they did weigh it. But in LAX and in LGW we never had our bags weighed. My daughter had a medium sized duffle bag that was stuffed and they didn't bother to check. Overall we were happy with what we paid for. There is nothing hidden and we are flying Norwegian again in April to see another European destination because the prices are great! And our flight back to LAX was also early. | 9 |
Jet2.com | We really appreciated the updates provided by the captain and crew regarding the delays due to air traffic control. Not huge delays and we were loaded on time but we had regular communication to keep us fully up to date with the situation. The crew brought water round and we were kept comfortable. | 5 |
Jet2.com | We really enjoyed our Jet2 flights, it was on time, the seats were comfortable, the service was excellent, plenty of room for our 10kg bags. Would definitely chose to fly with them again | 5 |
Jet2.com | We really enjoyed our flights to and from Maderia recently.Both flights were both on time, with good communication and friendly staff.We often fly with Jet2, sometimes flight only, as this case and sometimes the whole package holiday and we find them very reliable which is more than we can say for our very wet week in Maderia- but can't blame Jet2 for that one!! | 5 |
Lufthansa | We really enjoyed our flights with Lufthansa. We were comfortable enough, and the Customer Service people at check-in were good. Overall we liked Lufthansa.Our problem is Lufthansa canceled one leg of our flight. We were flying from Catania, Sicily, connecting in Zagreb, and taking the same-day flight from Zagreb to Split, Croatia.The Zagreb to Split flight was canceled and Lufthansa booked us on the flight the next day.Due to that cancellation, we had to arrange for an overnight hotel, and pay for meals from April 8th A.M. to April 9th A.M. when we flew on to Split.I contacted Lufthansa and a Customer Service Agent responded by requesting the receipts and our banking information.I have forwarded that information to him three times but still no remuneration!It's been six months and counting. Surely there is a better way for you to handle this kind of issue. We're not asking for anything but what the receipts prove we spent due to Lufthansa canceling that flight.It's become very frustrating to have to keep contacting Lufthansa repeatedly but I shall continue to do so until they pay what we are owed. | 2 |
Jet2.com | We really like flying with Jet2 , on this flight my wife was very poorly with food poisoning and the stewardess who helped, I think her name was Becky, was absolutely fabulous, she really cared and looked after her, I couldn't thank her enough | 5 |
Jet2.com | We really like flying with Jet2 and can't fault the staff and service received.However, what have you done to the seats on your planes Jet2?! They are so uncomfortable now.......zero padding on the seats and no support behind your head. Really disappointing flight experience as a result. | 4 |
EasyJet | We receive emails from you from the last 6 months saying how much you look forward to me flying with you, you send me an email telling me to get there early to avoid delay, what do you do, you text me when I just arrive at the airport to tell me that you have cancelled my flight! 3 hours before departure! How can you just decide 3 hours before you are going to do this?.I have missed a 50birthday party of my best friend because of your incompetence! Will never get this back, you can't get me on another flight as there aren't any for 2 days. Management need to be fired on playing with peoples lives, if I had known 3 days before then I could have got there another way. A memory lost, weeks of preparation for this and you offer me a £90 credit! Shove it EasyJet with a capital S you're not getting off that lightly! | 1 |
Lufthansa | We received a phone call on the morning of our scheduled non stop flight from Boston to Munich. The agent informed us that as we had not checked in( the flight wasn't schedule to depart for 10 hours) they gave away our seats and rebooked us on an AirFrance flight with a stop over in Paris. The Air France flight departed 2 hours prior to our flight. I still can't believe they did this. | 1 |
EasyJet | We received an email around 3am on Saturday 29th when our flight was due to take us back to Manchester from Alicante at 10.45am the same day, to say our flight had been cancelled. At 3.30am we then received an email to say we had been rebooked onto a flight to Luton and a transfer would be arranged. We think easyJet knew the day before that the flight was due to be cancelled because at around 1pm on the Friday they had changed the time of our transfer so we would make it in time for the Luton flight but the communication was terrible. When we landed at Luton we were told a transfer had been sorted but were given no other details! Around 30 passengers that were meant to be on the Manchester flight were stood in the terminal wondering where our transfer was for around 20 minutes, there was no one helpful at the easy jet desks. Luckily my taxi driver ended up calling me to ask where we were and from that one phone call all passengers were able to find their taxis. The lack of communication to customers who had already been stressed due to a cancelled flight was really unacceptable. We arrived to Manchester by taxi at 4.30 - 4 hours after we were due to land into Manchester in the first place and we were told we couldn't claim compensation. I will be taking this to the onbudsman eventually as it's completely out of order, maybe a little better communication would have appeased many passengers but we were given the most basic detail throughout. The only reason this is getting 2 stars is because the flight attendants and pilot were friendly and helpful and tried to get some information for us. | 2 |
Jet2.com | We received an email from Jet2 a couple of months after we booked our holiday advising of works that were scheduled to take place retiling the main swimming pool area. They said we could move hotel but pay the difference. By this point the cost of our original hotel had gone up by £600 and other hotels of the same star rating were similarly at least 600 more. I replied courteously to jet 2 at reservations with a number of options we proposed to keep our original booking and still go on the holiday but a fortnight later I've still no reply...I've had good experiences with them before but based on this would not advise booking again with them. | 1 |
Grupo IAG | We received an email saying our flight to Singapore was going to be 3 hours late so check in 3 hours later.When we arrived they told us the flight had closed and we couldn't check in even though we were still one and a half hours early. Seats we had paid extra for didn't have a working entertainment system so I had to sit separately from my husband.No apology offered and the staff have a couldn't care less attitude.The return flight from Mumbai, toilets out of order, delayed by two and a half hours, entertainment system not working again and seats with no padding, very uncomfortable. | 1 |
Ryanair | We received confirmation from Ryanair that we would get our August flights refunded as we couldn't travel due to government restrictions. They have since renegaded on this. Had we known at the time we would have attempted to transfer the flights. They are crooks - the only way we can see the back of them is to stop buying from them - they may be cheap but you sell your soul. Just horrid. | 1 |
SAS | We received exceptional service from the flight attendants. There was a problem with an uncooperative passenger that was handled in a professional manner. Eventually they were turned over to the air marshal then the police. Overall the food was good and service was excellent. | 10 |
EasyJet | We received our baby carriage with damage when we arrived to the airport.We applied a damage report at the airport and then we applied for a "damaged luggage claim" at Easyjet website, but still after over 6 monts of waiting we didn't receive any help regarding our report! | 1 |
Iberia | We recently endured economy return flights from Buenos Aires to Madrid. While the seats were actually quite comfortable and we appreciated the 2-4-2 configuration, the service and food were quite bad. We hardly saw the cabin crew except when serving a meal, rest of the time there were 1 or 2 chatting in the galley. There was no drink service before meals. No information about the meal apart from a cursory “pasta or chickenâ€. When I asked for an eye mask I was told to go to the back of the plane. Earphones were awful and seemed like the ones other airlines used to provide 25 years ago. Perhaps we’re too critical as our benchmark is Singapore Airlines, Thai, Cathay Pacific, Qantas etc and they’re in a higher quality segment of the market. | 3 |
Lufthansa | We recently experienced customer experience at its best from Lufthansa. My family and I had quite meticulously charted out our spring break holidays, and to kick things off, our 1st leg of travel was booked on Lufthansa (Abu Dhabi to Birmingham)Now, as any end user would do, we ensured our entry and exit requirements both at Abu Dhabi as well as at Birmingham were secure and valid. At the airport during checkin, we realise that the journey involved a connecting fight at Munic and that my passport is not eligible to even transit through Munic. So my wife and 2 kids were allowed to board. And Lufthansa told me that I will need to make other arrangements on a different airline on my own expense and that my return flight from UK back to Abu Dhabi would not be impacted as the transit for the return segment was Zurich. Since I had a £600 lying around begging to be used, I booked myself a one way flight from Abu Dhabi to the UK on Etihad,just to make sure that our family vacation still went ahead as planned. Should I talk about how Lufthansa treated my wife and kids? Maybe we can leave that for another day, as my 6 year old is still recovering from the trauma of being seated with strangers, 15 rows away from her mother and brother.Once I reached UK, to my horror, I realised that Lufthansa went ahead and cancelled my return flight from UK to Abu Dhabi as now they conveniently marked me as a no show to a plane they refused boarding to me. So now I'm stuck with having to book another 1 way flight back and once again let my wife and kids travel on a different aircraft as mine.I would like to make special mentions to the wonderful customer service representatives of Lufthansa who put all their efforts into ruining every step of the journey. I hope and pray your faces reflect with glitter on your walls of fame.Not a single mention of any requirement was made through emails or even during the 2 phone calls made to the call center 48 hours before the flight when a red flag was already observed during the online checkin process. Oh lets not inform him 48hrs ahead, lets wait till he arrives at the airport all packed and ready so we can make his experience memorable.Best wishes to Lufthansa, keep creating impactful stories and continue your brilliance in customer advocacy. Now please hurry up and send me your NPS survey. Il be happy to recommend your airline to the rest of the world | 1 |
Grupo IAG | We recently flew Aer Lingus from Chicago to Dublin and we can now say that we have a new favorite airline. Flights were on time luggage problems were non-existent and the staff was great. | 10 |
Lufthansa | We recently flew Lufthansa from Iceland, through Frankfort to Austin Texas. We flew first class and we're very dissatisfied versus our experience with united, delta, and KLM. Equipment was old, wifi didn't work, and first class food was terrible. Will not fly Lufthansa again! | 1 |
Lufthansa | We recently flew Lufthansa from the US with a stop in Frankfort en route to Sweden. Lufthansa dropped the second leg of our trip without notifying or telling us. When we arrived in Frankfort we heard them announce at our gate that our plane we just got of off was grounded and the outbound flight, which was one people had been waiting for (DFW) was cancelled. This was 8:30 am Lufthansa told those people all go get vouchers and rebooked. Little did we know that this would also be our fate or how long it would take.We did not receive boarding passes for the second leg, but had our email with the flight information and gate. We tried the kiosk but with no luck and were told to get in a line; this was one of many lines. I was told I was in the wrong line at this time my husband went to see if our luggage was in the airport or had gone on to Sweden and I waited in another line- a German in front of me cursed Lufthansa because while waiting in this line he missed his flight. A walk around customer service agent looked at our flight information from email and tried to look it up (when we landed we had literally 4.00 hours till our connecting flight) he could not make sense of it and said I was in the wrong line and needed to go out of the main terminal and go to rebooking.Rebooking was a queue from hell. At any given time there were at least 100 people in it. To say the line moved at a snails pace is an overstatement. We were in this line for 7.5 hours, on top of the additional3 hours spent in other lines.They would occasionally bring out packaged snacks and liquids on a cart for people and there would be someone working the 'walk around and tell you what you already know angle"Standing in a solitary position on a hard surface for that long is not healthy, not to mention if you are older, disabled or have small children this situation was not good.We learn by talking to people in the line that Lufthansa has a new "policy" where in they cancel any additional legs of your trip if your original plane is late, never mind if you have layover and time is not an issue.We booked these tickets back in February so there should have been no issue, no overbooking.We finally get to a counter and are told by the customer service agent that we can say whatever we want, this is how it is everyday!We are given one option - a hotel and meal voucher (more on that later) and a re routed flight the next day to Switzerland along with a 19 hour layover. They try and charge us for our luggage, but I argue this because we had already paid and provide proof.So we get to the hotel and see many of the people who were in the line, they tell us that the hotel has no working ac and the meal is buffet - everyone is beat down from spending anywhere from 6-10 hours in a line. But we have our luggage which many people couldn't say.We get showered, eat and go to bed- because our flight is the early bird so its up at 4:30 am to spend 19 hours in a country we had not planned to visit. we waited for our connecting flight and worked with our cruise line to try and make it aboard before they disembarked.This was by far the worst experience traveling either myself or husband have had.Never again will we fly this airline.They have ruined their once good name, their customer service, policies i.e. overbooking, and treating missed or cancelled flights like collateral damage, loosing luggage and forcing people to stand in one place for extended periods of time should be unacceptable for a company in the year 2022, but just like the customer service rep told us this is their everyday. | 1 |
Norwegian | We recently flew Norwegian round-trip from LAX to CPH. I give them a thumbs up. First of all the price is substantially lower than other carriers. Ticket agents and flight attendants were professional and friendly. It as of now is the only non-stop from LA to Scandinavia. People who are quibbling about the add-on prices for baggage food etc. need to consider that this is an improved feature for all travelers. We used to all have to pay for two pieces of luggage free food and alcohol whether we wanted it or not. Now starving college students and budget-minded travelers have a choice and can go to Europe. They can buy a sandwich and bottle of water in the terminal and fly non-stop to Copenhagen for a little over $500 round-trip. That is the fare that two of my relatives obtained who are flying tonight to Copenhagen. That is an amazing fare! If you want food and alcohol and blankets and earphones you have a choice! Choice is good for everyone. By the way nothing is free. You either pay for it with a higher overall fare or you pay for it piecemeal. The in-flight entertainment available in each setback was great and that was free! | 10 |
Grupo IAG | We recently flew back from Venice with BA. It was probably one of the worst flight experiences I had.Firstly, there were insufficient staff for bag drop. It seemed that those who had checking in online had to queue with those who hadn't.The flight itself was also incredibly uncomfortable. There was very little legroom and everything felt cramped. My partner who has short legs, struggled with legroom for the first time. In flight "service" is basically chucking a small bottle of water and an unappetising bag of corn snacks at you.In addition the baggage offload took the best part of an hour.I've travelled with budget airlines who offer a better all round service. | 1 |
Vueling | We recently flew from Barcelona to London Gatwick (13th Aug) with our 8-month-old baby girl. Flight number VY7824The flight was delayed 8 hours due to a technical problem with the aircraft. We checked our babies extra nappies, food and buggy in the plane hold. There was no staff to help retrieve the bag and buggy.We were left in the terminal with no information and a crying baby.No food or water was offered and nowhere in the airport sells baby food or nappies.I have raised a compensation request but it has been ignoredIn over 20 years of flying, this is the worst customer service I have ever received. | 1 |
Lufthansa | We recently flew from Birmingham to Hong Kong via Frankfurt airport. The takeoff from Birmingham was delayed by 56 minutes due to weather conditions (thunderstorm) in Frankfurt, or so we were told. As a result, we missed our connecting flight to Hong Kong by just 30 minutes. Upon arrival, we found that the weather conditions in Frankfurt were dry and seemed fine. Surprisingly, the flight to Hong Kong departed on time, which was frustrating given our delay.Once in Frankfurt, we found ourselves in a long queue of people trying to rebook their connections. To make matters worse, we were informed that the system had broken down. Passengers were left to book their own taxis and hotels, with no assistance provided. This experience was highly disappointing and inconvenient. | 1 |
EasyJet | We recently flew from Dalaman to London Luton and when we arrived at the airport we were told our flight was cancelled, (due to technical problems on the incoming flight) but we would be going to a hotel, this took a few hours, not surprising as there were 189 people on the flight, but we were taken there at 1am.Breakfast was included and we were taken back to the airport in the afternoon for our return flight. Impressed by the way they dealt with a problem caused by unforeseen circumstances. Will definitely fly EasyJet again. | 5 |
Jet2.com | We recently flew from Manchester to Grenoble return, a family of 5. We paid £4,400 for the flights in November 2024. When I checked the same flight a week before departure the cost was £1,900. I understand and accept that prices fluctuate but to have changed by £2,500 is unacceptable. There was no option to change the flights. I'm extremely disappointed and reluctant to fly with Jet2 again. | 1 |
Grupo IAG | We recently flew long haul Economy to and from South Africa. I was extremely disappointed with the service both ways. The cabin crew not only looked like they didn't want to be there. I heard them moaning constantly. Once they had finished food service they were nowhere to be found/seen. If people were asleep while food was handed out when they awoke i saw a few people try to ask for something to eat to be told they couldn't or that they had run out. On the way back a person within our group fell ill and the staff just stood around her panicked. Passengers had better knowledge of how to help her than they did. Also on the way back we witnessed a women spend an hour trying to get someone's attention as they had forgotten to bring her child their meal. They only noticed her as we were 20 mins from landing and she was stood up and they came over to ask her to be seated. The food was awful. To the point we didn't eat either of the meals on the way back. The plane itself although relatively new seemed very basic and seats were uncomfortable. I haven't travelled with BA since before covid. They are on par, maybe worse than some of the budget airlines now. They are certainly not the premium brand they used to be and it was very disappointing. | 2 |
Jet2.com | We recently flew to Malaga and back from Edinburgh. On both flights check in was ridiculously problem-free with pleasant staff and boarding was efficient. Both flights were peaceful and cabin crew were very nice. Flights were ready to go on time but were held up by traffic control problems. Nevertheless, both landed on time.Our only minor criticism was that, while there were updates on progress from the flight deck, the sound system on the aircraft was pretty poor. | 5 |
Ryanair | We recently flew to Portugal and back and found the overall Ryanair experience extremely pleasant.The booking service was fairly easy although a save till later facility would have been helpfull as I had to stop and come back to it which meant strting again. It was however clear and concise on what was involved even down to reminding ladies that a handbag counts as carry on luggage, something that I have a constant gripe about, and about sizes and weights involved.The ground staff were pleasant and fairly attentive to their work espe cially in Portugal where the aforementioned Ladies handbags were again a problem for a number of customers.The planes were clean and comfortable although we did have to line up outside Faro terminal and wait for about ten minutes for the crew to arrive which was unusual -just as well it was a dry morning- the flights were however very pleasant especially the landings which my partner finds stressfull.One critisicm would be the way the attendants use the microphone/telephone as it seems they are always trying to see who can say ANYTHING as fast as they can. From the safety announcement to the promotion of onboard gifts it was impossible to tell what they were saying, please be more concise and louder.All in All this was a good experience and for the extremely attractive price I would definetly use them again. | 4 |
Ryanair | We recently flew to Portugal via Manchester airport. From the very start Ryanair were shockingly bad. They had oversold the flight and did not have room for everyone's baggage. When a young man next to me politely voiced his opinion that Ryanair had not been very organised to a member of staff at the gate she shouted in his face "you tell the company that, not me". She was fowl. We were then herded outside to stand on the tarmac in the cold and rain to wait for about 40 minutes.Once on the plane the young male stewards were utterly pointless. They flirted with younger attractive female travellers, only really bothering to serve them. The flight was so uncomfortable I was almost in tears by the end of it. We did not once hear the captains announcements and the legally required safety announcement was done without notice so no one did notice.I would rather walk barefoot to any destination than fly Ryanair ever again.(Portugal flight Manchester 21/2/17 18.30) | 1 |
Grupo AirFrance-KLM | We recently flew with KLM Airlines and had an exceptional experience from start to finish. The staff at check-in were incredibly friendly and made the process smooth and easy. I was pleasantly surprised by the on-time boarding, which is something you don’t see very often with other airlines. What truly stood out was the thoughtful gesture by the on-board staff—they made a personalized birthday card for my wife, which absolutely made her morning. It’s these little touches that make KLM a top choice for me. | 10 |
SAS | We recently flew with SAS and required a name change on our booking. When we contacted SAS they said we would need to arrange the name change via the company we booked through. Fair enough, no issue with that.We had continued problems with the third party and the name change via them never took place. So we called SAS on the day of our flight to try and see if they could do it so we could get away. The person at the end of the phone had no interest in helping us and kept pushing us back to the booking company.When we arrived at the airport we spoke with the SAS staff at check-in who immediately actioned the name change and got us on the flight. Very helpful people at Birmingham Airport.The name change had only been processed for the outbound flight not the return. So we had the same issue when coming back. Having called the airline customer service again, we got the same response. No interest in helping! When we got to Copenhagen airport the lady at SAS customer desk was extremely helpful and processed the name change instantly.Everything about the ground staff and air stewardess team was great, very helpful and wanted to support. The customer service team on the main phoneline were beyond useless! | 3 |
Jet2.com | We recently flew, for the first time, with Jet2 and we're pleasantly surprised.The ground staff and flight crew were all very helpful and more relaxed compared to other budget airlines. The flight service was efficient and we got our pre ordered meals promptly.The whole booking process was seamless and straight forward and it was nice to be able to check in days before so we didn't have to worry about checking in for our return flight.We will use Jet2 again wherever possible | 5 |
EasyJet | We recently had a flight cancelled from Funchal (Madeira) due to turbulence and crosswinds on the runway (a very common occurrence!).We were left with two local agents for EasyJet who couldn't tell us anything and kept repeating "you will find out what's going on before us" so we were left at the airport having collected our luggage with virtually no help. This resulted in a pretty scathing review….Anyway I rebooked with EasyJet but the next flight was 5 days later, I rang them and they agreed to pay for a 3 star hotel but the only one available was a 5 star. Anyway to cut a long story short I flew back 5 days later, submitted my expenses for taxis, accommodation and meals and within 3 days they replied saying my expenses had been approved and would be in my bank account within 7 days. This service is excellent and has restored my faith in EasyJet completely! We'll done. | 5 |
Ryanair | We recently had a lovely trip to the UK, but the car rental was a bother and a scam. We booked and paid our car rental through Ryanair and their agents (Rentalcars.com and the agent on the ground was Green Motion). We were to pick up the car in London, Stansted Airport.Because of Ryan Air and their partners policies and practices (Rentalcars.com and Green Motion) and their failure to cooperate our vacation started in an expensive and highly confusing / non transparent way.We landed from Denmark and I checked in with "Michael", while my family waited at the hotel with our luggage.He let me know that since we paid from home with Rentalcars.com / Ryanair / Green Motion using (Visa) debit card (approx. 505,07 GBP) we neededto pay over 500 GBP extra in fees and deposits just to be able to pick up the car.I have never tried this before, and of course we wondered, why we where even able to pay from home using the same card that the company now refused to accept.From home we did not receive any info on extra payments when we where to pick up the car, and certainly not a punishment fee that almost represented the same amount we already paid once from home.I find the scam from Ryan Air / Rentalcars.com / Green Motion to be a dirty way of milking their customers for even more money. | 1 |
Jet2.com | We recently had a return flight to and from Larnaca the cabin crew were very friendly as usual. We have another flight back to Larnaca at the end of October and we are looking forward to flying with Jet2 once again. | 4 |
Grupo IAG | We recently had a very frustrating experience with Aer Lingus on flight EI429 from Pisa to Dublin on 18 August 2024. Despite arriving at the gate only three minutes late, we were denied boarding, even though the plane was still on the tarmac, near us, with the stairs down and the door open. The ground staff refused to let us board without even checking with the crew, which was completely unreasonable. To make matters worse, the staff showed no willingness to assist or explain the situation. They ignored our requests for clarification, even though we later discovered that the flight left with a delay of over an hour. This made their decision even more unacceptable. We have contacted Aer Lingus multiple times via email to seek clarification and assistance, but have received no response. The lack of customer service and basic communication is shocking. Due to this situation, we had no choice but to take four different modes of transportation (taxis and trains, all at additional cost) to reach Milan, where we finally managed to depart in the late evening, having to purchase new tickets once again with Aer Lingus I strongly urge Aer Lingus to reconsider how they handle customer situations and offer timely responses. Based on this experience, I cannot recommend this airline to others. | 1 |
Jet2.com | We recently had another flight with jet2My wife and I felt everything about the flight was great2 lovely lady's at the front of plane (stewardess ) made it very enjoyable flightVery friendly and helpfulClare and Emma were there namesKeep up the good workFlight no LS507 NCL-ANT | 5 |
Grupo IAG | We recently had our flight from London Heathrow to Philadelphia canceled due to the lack of support from the British Airways team. I think it was a very irresponsible decision on the airlines we have due to the flight being completely overbooked. British Airways did not fully assist us as international travelers in a acceptable capacity. They exchanged our tickets for a Flight on American Airlines. later, decided that they were not responsible for switching our flight when we were told by the latter airline that they have to switch the flight reservation. Due to this inconvenience, we basically had to do run around London Heathrow airport between American Airlines and British Airways and British Airways was not accommodating. they also do not handle your luggage with care and caused my boyfriend's suitcase to be broken. I would avoid booking this airline. 7/14/2024 | 1 |
Ryanair | We recently had our flights cancelled (Air traffic controller strike France). We managed to rebook a flight 2 days later. I was travelling with my family and had paid for 3 priority seats with 10kg carry on cases including reserved seats, and 1 case in hold also with a reserved seat, (29 A / B / C and D. When we rebooked only 1 seat was available, belonging to the booking with the case in hold, the others had to pay extra for a seat further down the aircraft also the priority was not available ( just what i expected ) and had to pay extra to put luggage in hold. I have contacted Ryanair but 2 weeks later still no response. | 1 |
EasyJet | We recently had our flights to iceland cancelled. We then gave Easy Jet a call to see what our next steps would be and we spoke to an agent called Tarche. She could not have been more helpful. She was really polite and worked quickly and efficiently and resolved our issue.To be honest, we were dreading having to call the customer service line but we were really pleasantly surprised. Keep it up Easy Jet, and hopefully all your agents are as good as Tarche!!! | 5 |
Lufthansa | We recently had the misfortune to fly Lufthansa on 5 legs of an international trip. The booking class was in Premium Economy. Fortuitously - the 6th leg of the journey was on a code share partner Air Canada. The Air Canada experience was truly great and a marked contrast to the most disappointing Lufthansa flights . And the Lufthansa Premium Economy experience was a supreme disappointment. In fact - the entire Lufthansa experience was terrible. This starting on their website - in which I wrote a note querying some assistances required. Despite being promised an answer within 2 days, Lufthansa never bothered to acknowledge nor respond! On to the flights, the seating was pretty much the same as economy. And there appeared to be very few toilets on the plane, with access to all and sundry. The food was very poor. The drinks service was abysmal, one drink allowed and that was it! No doubt Lufthansa on a cost saving program? Found the air hostesses to be less than helpful- and in some instances even rude. Lufthansa premium Economy is sold at a 50% premium to the normal Economy. This is in our opinion an absolute rip off. We most certainly will NOT be flying Lufthansa again. A huge all round disappointment! | 2 |
Ryanair | We recently had to fly with Ryanair (always strictly as a last resort if no other carrier is available) from Dublin to Valencia. Unusually for this time of year in September it rained heavily and we bought medium sized umbrellas, not the large golf sized ones. They passed security no problem in Valencia but at the final boarding gate to the aircraft on the return flight to Dublin (who would have thought we might have needed umbrellas in Ireland?) a very rude member of Ryanair with limited command of English refused us entry with the umbrellas. On returning home we have studied Ryanair's terms and conditions NOWHERE is it stated that an umbrella is a prohibited item. If there is a next time with Ryanair, and we pray to God that there won't be, we will try and bring a ski pole just to annoy them. Avoid like the proverbial plague! | 1 |
EasyJet | We recently holidayed in Santorini Greece and flew out on Sunday 17/05/2012 returning Wednesday 27/05/2015 at 13.10. There were a few problems on the ground which delayed take off but we were kept informed and felt comfortable with it. As the flight commenced the front 10 rows were inconvenienced by a large family who constantly demanded attention from the crew and a small boy who ran up and down the aisle punching passengers arms as he went. He was completely uncontrollable. My observation was that cabin crew dealt with it very professionally and with humour. The flight was an excellent experience otherwise with a lady pilot keeping us well informed and a great landing! | 9 |
Jet2.com | We recently returned from Malaga on flight number LS1808 and all the cabin crew were amazing but feel a shout out to Claire is called for as she was so welcoming and very friendly. | 5 |
Ryanair | We recently returned with our son to uk from RomeOur complete row and surroundings were absolutely disgusting filthy not been cleanedThe toilet sink was blocked and overflowingWhat a terrible experience for my sons first holiday abroad | 1 |
Ryanair | We recently took a return flight to malta from Dublin. Not having flown with them before we went to great lengths to comply with their on-board baggage requirements given how strict we heard they were. However on boarding the plane around 90% of peoples luggage didn't comply. All their cases were well outside the limits. One woman had three bags none of which were within the limits and the crew helped her put them in the overheads. Otherwise the flight was good. No one ever checked the hand luggage. We felt rather let down all 4 having brought such small bags. | 3 |
Lufthansa | We recently traveled from Washington DC to Delhi and back on business classOur outbound and return flights were canceled. One of our bags in Delhi and DC was delayed. One segment of our return flight that we had booked Business Class we had to travel in basic economy because of strike at Frankfurt airport. Customer service department of Lufthansa is outsourced to some cheap company in India, who staff has been trained to blatantly reject any, and every claim irrespective of its merits ,grounds bases or justification, in spite of sending receipts and proof, I have got nowhere with them. There is no one you can talk to Lufthansa shame on you. ! This is No Customer Service will never travel again. | 1 |
Grupo IAG | We recently traveled from the US to Ireland. When we called in on seat assignments for the flight over we paid an extra $60 per person for seats that were to have more room (Rows 9-12) so we could sleep better. Turns out that the seats we had on the way home had more leg room and reclined further so that was wasted money. On the way home the entertainment recycled twice so there was a while where you couldn't watch a movie and since we were in the middle of one when it went down had to adjust it to get back to the spot where it crashed. | 6 |
EasyJet | We recently travelled Glasgow to Malaga return. Unfortunately at the start of our return journey our hire car let us down and we had to telephone roadside assistance. This resulted in as arriving at Malaga Airport 25 minutes before our return flight was due to take off. After many apologies to other passengers for queue jumping and running underneath barriers we reached the bag drop desk and the Easyjet representative told me to run with my luggage as I had already checked in on line. She said she was not sure we would make it but encouraged us to go for it. We were held up slightly at security as due to our earlier encounters with the car I had omitted to remove a bottle of water from my hand luggage! This resulted in us leaving security 10 minutes before departure and with a heavy heart and heavy bags we run through duty free to the departure gate. The Easyjet representative made a quick call on the radio and told us to run as quickly as we could down the airbridge. Staff efficiently tagged our luggage and on we went - departing Malaga on time. Had we not received the very high level of customer service and assistance from the Easyjet staff in Malaga we would not have made it home to Glasgow on Sunday. | 10 |
Ryanair | We recently travelled and half way through the flight I had a seizure. This was the third one I had had in my adult life. The staff were very concerned and caring. Was very great full for all there help and assistance. | 5 |
EasyJet | We recently travelled from Gatwick to Funchal, Madeira and had asked for disability assistance for my husband.Having had 2 very bad experiences travelling BA business class ( at great expense) we were delighted with the wonderful assistance and the flight generally. We are booked to do the same journey again in September/October. | 5 |
EasyJet | We recently travelled from Manchester to Barcelona, and experienced several issues that EasyJet's response to has been nothing short of appalling.First, we arrived at the airport knowing that our luggage could possibly weigh more than our allowance - and as such we had no issue paying an additional fee. However when the excessive weight was confirmed, the EasyJet staff member gave us only one option - to pay for each additional kilogram. We did so, but then when dropping our bags, spoke to another EasyJet staff member who asked us to point to the initial staff member, shook their head, and said: "she's had you there - she should have told you to purchase another bag through the app, which would have been much cheaper". Needless to say, we were very disappointed to learn this, and so made a complaint about it when we returned from our trip. EasyJet's response was even worse - over several emails, they largely ignored the matter (no matter that it was a case of staff negligence at best, or outright deception at worst), simply indicating they would provide feedback to the relevant teams, and suggesting the fault was ours for not being better acquainted with the luggage policies ourselves.Second, the flight was significantly delayed (though just shy of automatic compensation awarded by a delay of three hours or more). We were told part of this delay was to allow for cleaning of the aircraft, but when we got on it was absolutely filthy - rubbish in the fold-up tables, food all over the floor.And finally, third, EasyJet acknowledged the flight delay by offering passengers £100 off a future EasyJet package holiday. Yes, that's right - we'll offer you a small discount if you give us more of your money.Overall, an experience that left us questioning the ethics and professionalism of EasyJet - we'll be avoiding travelling with the airline in the future. | 1 |
EasyJet | We recently travelled to Greece with easyJet and the service we received was excellent. They went above and beyond for my daughter who was terrified of flying. From the minute we stepped on the plane we was greeted with a lovely flight attendant called James. He seen the distress my daughter was in and took her hand and led her into the cockpit to meet the pilots who really put my daughter at ease. The whole way there the flight attendants were checking on us to see if we was ok , the pilot even came out to check on my daughter. If I could give more than 5 stars I would , thankyou easyJet you were AMAZING | 5 |
EasyJet | We recently travelled to Toulouse with Easyjet. It was our first time with them. We were extremely pleased with the service. Very helpful and friendly staff. No delays.Would not hesitate to fly with them again. | 5 |
Jet2.com | We recently travelled to both Palma (Majorca) and Gran Canaria via Jet2 within 2 days of each other and were reminded that flying with them (even with kids previously) was much more enjoyable and professional than with other "family holiday" companies. Much more leg room than others and friendlier crews. | 5 |
Ryanair | We recently used Ryanair on our way back to the Uk from Hungary. The flight was delayed an hour, as usual no information was given to us about the delay, or how long it will take to board the plane. We were all standing inside the narrow corridor leading down to the plane for over 45 minutes. There were small children and older people too. The weather was about 35- 40 C in Hungary and they opened the other side of the corridor on the ground so the heat was blasting in through the corridor. I am surprised that nobody has fainted inside with hardly any fresh air..When we got on the plane the pilot said a few words and apologised but we couldn't hear nearly any of it through the speaker. When they were talking about their promotional products and other things later on you could clearly hear everything surprisingly. They're promoting and selling their scratch cards, perfume and other products quite aggressively. I wish they were worried about the quality of their service as a carrier just half as much.The plane was dirty, the trays on the seats were greasy from food, the seats and the carpet were all soiled, rubbish under the seats, etc.. I guess that is how much they care about their own covid rules. I thought that because of covid they have to clean their planes regularly. They frequently reminded us to properly wear our face masks, whenever they saw someone pulling their masks off a little, they started talking about rules and regulations. Funny thing is though, the staff were wearing their masks pulled under their noses half the time..We bought a sandwich that was expiring the same day, it was a chicken sandwich, there were no other options only hot food. Overall not a very pleasant experience. | 2 |
Jet2.com | We recently visited Cyprus with Jet2 flying from Birmingham.I don't normally write reviews however really wanted to on this occasion.The flight outbound was full,we sat right at the front opposite the main door.There were three ladies sitting across the aisle who were updated how and what to do in an emergency..as the flight progressed they were drinking more and more to the point one couldn't even sit up straight and they all got louder and louder Oh and the cabin crew were happy to laugh and serve them more alcohol ! How on earth would these three help if we were were put in anemergency situation this was an absolute joke.I couldn't wait to get off the flight oh and the seats were uncomfortable .....We will be going with TUI next time much more professional. | 1 |
Norwegian | We recently visited New York from the UK. We planned a 5 day trip and only had hand luggage. Our train was en route to the airport due to a tree on the line. We were due to arrive at the airport with over 2 hours to spare which seemed ample given that we had no luggage to check in. Due to the train cancellation, we were concerned we might make it to the airport on time. I called Norwegian and they said we could check in online as we only had hand luggage. We tried and the option wasn't available. I called back and was told by a different employee that the website doesn't allow online check in and that I should download the app and do it this way. We tried and this also didn't work. I called back and asked if they could check me in over the phone. They said they couldn't. I asked to be transferred to the operators at the airport so that I could explain the situation and check what options were available. I was told check in closes one hour before the flight and would stay open for a maximum of 5 minutes beyond this. After attempting to check in online and download apps to ensure we were booked onto our flight (as was advised by the operators) enough time had passed that we would have got to the airport just as the check in desk closed. I asked if we could change our flight and was told there were no flights available for a few days. We eventually booked a flight from Gatwick to Boston and Boston to New York with Norwegian Air at the cost of £600 a person. I appreciate that our delay was not their fault, but they were extremely unhelpful throughout what was a very stressful time and offered incorrect advice that could have made the difference between us making or missing our flight. I have lodged a complaint and have still received no response, two weeks later. I am disappointed in this airline and would not use them again. | 1 |
Grupo IAG | We recently went on a flight from London Gatwick to Doha. My husband has a delicate stomach so needs to be able to get to the toilet quickly. Because of this we had purposely pre booked our seats and paid £90 for a run of 2 seats together so that I had a window seat and my husband had the aisle seat. When we got on board, to our dismay we found our seats were a run of 3 not 2 as had been shown on the aircraft seating plan. We complained to the air hostess who was very apologetic but couldn't offer us any others. Needless to say my husband was distraught that he was on a middle seat, particularly as it was a night flight which meant the person next to him would likely be sleeping. He didn't relax the whole of the flight which completely spoiled the experience for us both. I wrote to British Airways as they state they will give you a refund if you are not satisfied with alternative seats that you are given. However unsurprisingly I have not even had an acknowledgment from them, let alone an apology or refund. Beware when paying for special seating that chances are you won't get what you've paid for. My advice would be to find a different airline. | 2 |
EasyJet | We recently went on a flight to Belfast to celebrate my son's 10th birthday over there. I really wanted to write a review to the easy jet crew as they were absolutely excellent! They treated my Son like a prince, and made the start to his holiday & birthday so so special. Thank you easyJet crew!! 10/10 :) | 5 |
EasyJet | We recently went to Marrakesh with easyJet and whilst we were there the Moroccans sent everyone home due to covid concerns. EasyJet did everything they could to get us back including free flights back, hotel whilst we were waiting, transport from Luton to Manchester as we had to land at a different airport. The reason I am writing this review is the likes of Ryanair left thier passenger stranded and they had to pay very expensive flights home via Paris. Where as virtually everything was covered for us with easyJet and even better we have no travel insurance claims to deal with now we are back | 4 |
Grupo AirFrance-KLM | We recently went to Prague on April 16, 2024 and flew KLM/Delta. We had great experience with the airline from the time of our check-in until we arrived at our destination. I would like to specifically thank the representative in the KLM/Delta check in counter at JFK, Ms. Naomi Henry, who was very nice, pleasant, funny, and helpful. | 5 |
Jet2.com | We regularly fly with jet 2 and the experience is always a good one, if there are delays they tell you about them which is good | 5 |
Jet2.com | We regularly travel around 5 times a year. We generally use Jet2. Flights are on time, crew are amazing and the flight prices are very competitive. We use Jet2 to fly to Alicante as opposed to Ryanair and Easyjet because we can take a cabin bag free of charge. | 5 |
Jet2.com | We regularly travel with Jet2 and as usual they were reliable punctual and staff were friendly and courteous we took advantage of their twilight service to check in our hold luggage the evening before our flight which meant we went straight to security the day of departure this is a really good service will continue to fly with Jet2 when possible in the future | 5 |
Norwegian | We remained seated in the plane an hour before taking off. No explication. Just "sorry for delay". On the top of that, when we had to get down from the plane, the front door didn't open. So even if I was seated in the third row I had to wait for the other passengers to get out. The hostess with an unmoved face didn't even try to smile nor apologize. Outcome: I missed the connection bus, and missed the convention where I was one of the speakers. This was the first time I have flown with this company and for sure the last. | 1 |
EasyJet | We rented a car from Easyjet, who then passed it onto their agent CarTrawler who then passed it onto Surprice. We collected the car at Naples airport, but only after they attempted to sell us insurance for over an hour that we did not need due to having purchased Easyjet's recommended insurance with Axa. Because we refused the insurance we were forced to pay a Euro1200 deposit which was taken from my credit card. On returning the car with no damage (as confirmed on the check in docs) we were told the deposit would be returned within 7 days. It is now 32 days later and no deposit has been refunded. Easyjet dont care, Surprice dont care and having spoken to CarTrawler they have said we need to give it more time for the refund to be processed. They have also suggested submitting a claim through my credit card company. All of these companies should be ashamed of themselves. I am currently £1034.04 out of pocket. Do yourselves a favour avoid, Easyjet, CarTrawler and Surprice like the plague!! | 1 |
Ryanair | We rented a car on their website and even if the rental man refused to give us the car they said they don't care because they aren't personally renting the car but someone else... they offer services to people but they don't protect you from anything. I think it's a total scam | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.