ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Grupo AirFrance-KLM	took the plunge this week. booked another trip to bangkok and puhket for February next year.the previous trip was canceled due to covid. After a lot of effort, I got the money back straight away. this was not possible at first because it was booked through e-dreams. (really never do! never had such a hassle) so the refund had to go through e-dreams, which didn't happen. klm eventually paid this back to me.I then put this in a separate savings account for now. I did buy two felxible tickets, which I can cancel myself and get the money back. these are more expensive, but with all those uncertainties, it is worth itdespite it still taking 8 months, the time for the outward journey has already changed and aircraft type, fortunately no consequences of the preferred seatthe prices have gone up very much since the corona thing, it has really gone up by a few hundred euros. What you normally paid 1500 euros for, you can now deposit 2000 euros	5
EasyJet	took too long and then I took my eye off the screen and boom its gone	1
EasyJet	took too long and then quickly ended the chat when i didnt reply instantly	1
EasyJet	took too long to reply, over two hours	2
EasyJet	took too long to respond then didnt answer my question. hopeless.	1
EasyJet	top notch customer service	5
EasyJet	torn my ligament skiing and EasyJet made me demonstrate I can sit bending my knee at 90degrees at the checkin desk conveyor belt otherwise making me pay for an extra seat. How appalling.	1
EasyJet	total cheaters they are avoiding refunds and customers who want refund , using technical blocking their own emails, phone and etc. they should be prosecuted at once	1
EasyJet	total rubbish, staff lie to your face, rude treatment. inappropriate or complete lack of the English language at Gatwick.if I can fly any other airline in the future, I will, I will pay triple to avoid easyjet.	1
Ryanair	total scumbags and never ever use, sooner companies like this go under the better for customers	1
EasyJet	total waste of time. this guys sending you from 1 window to another total disappointed. easyjet charged me twice for the baggage and now no one is there to refund.	1
Ryanair	totally agree that there is a deliberate new policy for splitting the randomly allocated seats. Also unable to pay now over a 5 day period, convinced it is a ploy to stop random allocation. why not put Â£3 on the ticket anyway. Back to the old days of customer care ryanstyle	1
EasyJet	totally disappointedfirst of all while i was already waiting at the gate I got a message from easyjet saying my flight was delayed two hoursafter the time of the delay was about to arrive I received another message from easyjet saying that my flight was canceledno one from easyjet was there to support me or explain what was happeningto no avail, I called easyjet to solve my problemmy original flight was wednesday 31/08when choosing to exchange my original flight for a new one, I was surprised to learn that there was no more flight available for the next day Thu (01/09) and that unfortunately there would only be a flight available for Fri (02/09)without options, I chose to buy the first flight on 02/09not only that, I was surprised to learn that easyjet was able to offer me just one night's accommodation at no costbesides, I didn't receive any food from the hotel at night (since it was already 00h) and its kitchen was closed and I couldn't buy lunch the next day either since the voucher that the hotel gave me was like "dinner" with date of 31/08 (I had to buy my own food)I had to pay 90 euros out of my pocket to stay in a hotel close to the AMS airport as easyjet does not provide more than one night's accommodation.Even though they knew my flight was changed two days after my original flightI am very dissatisfied and disappointed with easyjet for their lack of understanding and attention to their customers	1
Turkish Airlines	totally horrible company with horrible stuff. Everything went wrong from the first second, and I still have doubt i will manage to go on my flight today. service is not working, office is changing working hours in minutes, event their page is showing errors in every step. Never ever ever....	1
Ryanair	totally jerks!They use all the possibility to make you confuse and to make difficult the things and then to snatch you for few euros.I prefer to cancel my trip instead to travel with them! Isn't a low cost at all, in the end you pay much more and not worth it your nerves and time!very difficult and winding their check in in order to force you to pay a seat!	1
EasyJet	totally sillyi have an erorre message says to contact i have and nothing to helpgreat will book with ryan airthanks for nothing	1
EasyJet	totally useless Ayham, not helpful or able to explain what info he wanted - I had given my clear ask many times but he kept ignoring it.I will consider NOT USING EASYJET as they are so impossible to do complex changes via the text chat which is very stop/start & inefficient for the passenger	1
EasyJet	tottally unhelpful .uncontactable and possbly the worst customer services i have ever had the misfortune to run into. why they refuse to talk to their customers beggers belief	1
Ryanair	travelled on more than 10 flights. no problems with booking or flights	5
Ryanair	travelled today on 31 march had quite small hand baggage but because it was like a small case although it could easily fit under seat in front even so was told as they have got on board already 90 cases so there is no place in overhead locker I must hand it over & put it in hold this is not acceptable (especially that people flying with children are also told to hand over their hand baggage)	3
Grupo IAG	travelled with ba to san diego from lhr on the 31st october and it was terrible.one of the cabin crew had no manners.my choice of meal wasn't available and was given something else then was told if i didn't eat it she wouldn't force feed me then brought me the meali asked for and said this is a crews meal and this wouldn't happen on another flight.then continued to roll her eyes at other crew members.no drinks available 5 hours into a 11.5 flight.have gone really down hill	1
Lufthansa	travelled with young children to the Fifa 2022 with Lufthansa. from the offset Lufthansa detroyed my trip. did not arrive into Doha 54 hours later from depature time (disgracefull)submitted online feedback with was useless (you just receive a automated response back)emailed customer relations but they never acknoweldge not respond to emailscant ring customer relations via telephoneSTAR ALLIANCE SHOULD BE ASHAMED TO HAVE AN AIRLINE LIKE LUFTHANSA ON THEIR GROUPdoes any1 have any contact numbers for customer realtions directlydoes any1 have any email addresses for any1 in customer relations?honestly would never ever travel with lufthansa again. i rather swim across the oceans than fly with lufthansa	1
Ryanair	tricky policies + poor customer service = perfect formula for low custumer engagement	1
EasyJet	tried for 4 days to BOOK A FLIGHT but needed to as a question 4 days waiting on the phone after an hour each day listening to crap music I gave up so I will book with Ryanair instead who I got to straight away	1
Vueling	tried to apply for a compensation on a flight that was delayed by more than 3 hours. went through the hassle of filing in the claim, and click send, and just got "sorry, the claim was not sent". Absolutely useless, and infuriating	1
Ryanair	tried to book some flights through My Trip an agent of Ryan air, their shoddy website said that the transaction had failed so i went and booked flights with another company. it then transpires that the transaction had work so they took the money and will not give me a refund.an absolute shower of .......the person on the chat was no help at all, where do they find these people.	1
Grupo AirFrance-KLM	tried to call KLM 3 times to change a flight, each time over 30 minutes waiting only to be picked up and unable to hear or understand the representative on the other end despite reliable service. I have never experienced such incompetence from an airline, im inclined to never fly with such a frustrating service again.	1
EasyJet	tried to cancel my flight no one answered	1
Lufthansa	tried to download myreceipt.Click through does not work due to tehcnical problem. Called service +49 (0) 69 .... Number cannot be recognised from iphone as "(0)" dos not work on iphone.Finally through, had to repeat 6 (1) times my booking code (6 alphanumerical characters). Then they needed my address in order to prepare a pdf of the invoice - which will take 7-10 days. GDR functioned better than Germany in 2025!	1
EasyJet	tried to reset password and it comes up with an errorthen the queue to speak to someone is taking ages	1
Ryanair	tried to upgrade to priority for my flight 2 days before take off i only have hand luggage correct size!!!they have charge me Â£25 extra not allowed cabin bag has to go in the hold no priorty nowt full time scamnever fly with this airline	1
EasyJet	tried to use a voucher from previously cancelled flight that was issued through customer services, everything ok till I entered voucher code, then it asked for a password, called customer services and eventually given one, had been timed out so back into book flights now voucher code not working, called customer services again and told I was just to wait, no time given just wait. after 2 hours gave up and booked different carrier. Told Easyjet to donate money to charity.	1
Jet2.com	trouble finding private transfer not in jet2 uniform	4
Grupo IAG	true scam! I've been waiting for the flight delay compensation and when I started asking for a proof of payment their customer relations department stopped responding.	1
Wizz Air	truly awfulMy flight was cancelled by them and it is proving impossible to get a refund. I will have to go via VISA, which will hopefully hurt themAppalling customer experience, a scam of gigantic proportions.never again	1
Ryanair	trying to book a flight that comes up on their website but get to end of process and they inform me there are no flights for the dates i want and to try again but AGAIN the dates come up on the website - Ha Ha -when i clicked on 'contact us' the page cam up sorry but this page has gone sightseeing - why don't you too!!!! Patronising and totally disregardant of their customers.	1
Vueling	trying to change something on my ticket that is impossible on their webpage - there's no mail and no phone numbers to call (that works).little frustrated and not sure why you can't give minus 1 star ;o)	1
Ryanair	trying to get residency discount from flying from palma to Barcelona and system refused to validate the residency status, Ryanair loss ultimately as now i will book with another airline.. but just lost another hour of my life wrestling with their website. whenever their is an alternative to Ryanair i book with them as i have to many bad experiences with Ryanair.	1
EasyJet	trying to resolve an expenses claim and chatbot not able to do anything but eventually give me a phone number	1
Turkish Airlines	turkish airlines is the bad company in the world, zero customer relationship.i don't recommanded this company	1
Jet2.com	twilight check in for luggage excellent service	5
Jet2.com	twilight check infast trackon time flightsno fuss, no problems	5
Vueling	two days ago my family took the flight from Florence to Madrid (12:35), at first they told us that probably they could not flight because of the weather than finally the took the aircraft but vueling lost 4 luggages of 4 (paid 50 euros each), this is already incredible but now come the worse part, we did all the claim on line, we had to describe each luggage and no feedback, today we are trying to call and talk with someone but of course is impossible to talk with a PERSON, now we have no idea were the luggages are, when we will receive it and how to manage this situation, honestly we already had bad experience with vueling but this is just the last drop, we will never fly again with them.	1
Ryanair	two questions. 1- can i give zero stars? 2- do people who give 2 or more stars have mental health problems?	1
Iberia	ughhh booked 2 tix ages ago as one booking . No chance to choose seat and allocated us on either side of plane. Booked in exactly 24 hours before flight and no one can change our seats. terrible terrible Iberia	1
EasyJet	unable to book, unable to checkout, unable to engage in chat	1
EasyJet	unable to change my booking without a fee - easyJet plus customer	2
Jet2.com	unable to fly due to emergency admission to hospital and Jet2 refused to cancel and refund my airfare	1
EasyJet	unable to get through to customer service been waiting for confirmed compensation, kept rejecting my account details which are clearly correct and no communication for nearly 3 months cant get hold of anyone and no reply's from emails.	1
EasyJet	unable to help at all ,. E JEt is really unhelfpul, unable to complain directly, only a contct form, awful	1
Grupo IAG	unbelievably bad website - very very rarely actually works.no booking confirmation.Frequent flyer Avios points is the same, does not regonise surname or frequent flyer number.On screen chat/help, completely useless.Why is it SO bad???	1
Ryanair	undeniably the worst airline ever, by so many air-miles. fills my heart with dread and horror to think that this company still exists. God have mercy on anyone who is forced to fly with them	1
EasyJet	understood the question and gave a clear response	5
Ryanair	unfair hidden charges cattle bus service no customer care at all crap do not touch	1
Lufthansa	unforgettable trip thanks to Lufthansa, Let me tell you about my last trip with Lufthansa.I'm a student and In April I went on vacation with my friend to India ðŸ‡®ðŸ‡³ after we saved some money for this trip.we bought tickets from a website to Lufthansa flight go and back with Brussels airlines which cost us 750â‚¬ (for now I can say that they have collaboration). We got the tickets to the mail and everything was great! In the way back we arrived to Mumbai airport 3 hours before the flight, when we approach to the desk of Brussels Airlines we find out that our tickets cancelled somehow. We were shock !In Brussels counter they said that it's very weird but they can't help us..We even ask the women in charge to give us a call for the Brussels office and she refused. Even a family on the line tried to help to convince the woman to call Brussels and help us and she Refused. I have to say that she was very unpleasant and servile!After that we succeed call to Brussels office from the airport information and they didn't know what to say. After hours of conversations with every person or company that passed in our minds, we understood that we stuck In Mumbai airport! with no help from no body, very exhausted and tearful from this long day we understand that we have to buy new tickets...But in Brussels the flight was full, so we asked several flights company (one of them was Lufthansa) and all the flights was overbooked or already left.Somehow after hours we find tickets on Ethiopian airlines with 15 hours connection in Addis Ababa... it's just was one more thing for this day.The new tickets cost for each one of us 42,534 INR ( something like 660$).After all that and very long 15 hours in Ethiopia I lost a work day and back home with very bitter taste for the end of the trip.Back home with help from the website company we turned to Lufthansa and that's what we found: a glitch on the airline's system prevented from the agent seeing on time the schedule change. What means that I paid 660$ for a new tickets because of Lufthansa glitch! After all it's makes sense...What more absurd than that (yes there is more..) it's that Lufthansa didn't takes the responsibility! "For saying that they offered on the spot a free of charge alternative flight option with Brussels Airways, but you rejected it and purchased new flight tickets".And of course it completely lie!I have to say that I thought I buy a flight ticket from a company that respect herself, but unfortunately I figured that I'm was wrong.It's seems like a power game and not a fair game! If being honest it's seems like they know that no costumer will sue, cause they have more resources (and unfortunately they are right).	1
Turkish Airlines	unfortunately I have travelled with many airlines before but non of them was as great as Turkish airlines, 100 out of 10 for comfort, food, respectful and helpful staff. I will never travel with any other airlines again. Turkish airlines are the best of best	5
Grupo IAG	unfortunately my sports bag and contents were by the look of it ran over by the plane. Beware you have to make two separate claims, one to the baggage handling and the other is for the contents through BA, very sneaky as this isn't information the claims desk at bag claim in BA Heathrow mention, contents must be within seven days, but as you think your claiming for all damage at desk, you will happily receive refund of damaged bag to be told by third party that BA are contents. Myself and my dad were at the desk and nothing was mentioned. Thankfully we have the benefit of many other operators.	1
Jet2.com	unfortunately we could not make the flight due to sickness!We did not check in.How could you know we did not check in?We did not take the flight!You must be Stupid, Stupid, Stupid	1
EasyJet	unfriendly and when I asked for help he wrote what what? he provides a service he should be a little more friendly	1
EasyJet	unhelpful customer service	1
EasyJet	unhelpful, and very slow to get back	1
EasyJet	unhelpful, refund policy is horrible and look into deeper if is a fair policy.for sure i will get other option with different company next time..	1
Turkish Airlines	unknowledged assistant didn't let to get to the plain in boarding! Who the Hell said that to enter to Sharm el-sheyh, passenger needs a VISA, especially for citizens of Uzbekistan ?!! They DON"T require a VISA to visit Sharm el-Sheyh, It's not CAIOR, but SHARM EL-SHEYH !!! 24.02.2024 we had flight right from Tashkent to Sharm el-Sheyh with stop in Istanbul airport. But from Istanbul airport, stupid unknowledged Turkish airline's assistant didn't let to fly, and was so rude that even mom had VISA he said you would fly because you didn't get in for the first call, when the other passengers were getting in to the plane ! He said don't shout, otherwise he would call the police and put Deport ! Really, who the hell you are ?! Ticket number! TK - 2352217569530 TK - 2352217569529	1
Iberia	unpleasant and unhelpful Iberia staff at the airport, had they been my employees they would have been slapped in the face	1
Jet2.com	unproffessional service from a rude cabin crew staff - 'flori and jas on the phone . unhelpful customer service executives when emailing to complain about my experience.	1
Turkish Airlines	urkish airlines is a good airline and offers all comfort on the flight.But beware of the "akverdi turizm" agency that is at the Istanbul airport and operates with " Turkish airlines" . They are scammers! We bought two emergency flights and they charged us 223 euros more than the price they told us. We are claiming and they do not answer the messages. They are scammers!Turkish airlines es una buena compaÃ±ia aeria y ofrece todo conford en el vuelo.Pero cuidado con la agencia Akverdi Turizm que esta en el aeropuerto de Estambul y opera con turkish airlines. Son estafadores! Compramos dos vuelos de emergencia y nos cobraron 223 euros mÃ¡s del precio que nos dijeron. Estamos reclamando y no contestan los mensajes. Â¡Son estafadores!	1
Ryanair	use ryanair around 10 times a year always on time and very cheap flights like Â£20 from uk to spain so good beter than easyjet and on time wich makes them beter than ba and flybe love ryanair there so cheap and the planes are moden and nice	5
Ryanair	used a few times to see the hoops abroad. dont give you meals though	4
Jet2.com	used jet 2 flight only to alicante ,on time from leeds/ bradford tried tui for package deal this year expected good things never again should have stopped with jet 2 learned a expensive lesson go with someone you can rely on.	5
Ryanair	used ryan air a fair bit but recently i dont feel they can justify their price increases. Some of my party booked their flights to Ireland during the evening i checked online and confirmed price would be Â£128 but as it was late decided to leave booking until the morning. Big mistake the same flight would now cost me nearly Â£70 more less than 12 hours later. I ended up going to another company using diff airport and got flight, extra bag and car park cheaper than ryan airs initial fee.	3
EasyJet	used the number 0330 365 5030 and only had to wait on hold for around 10mins. Asked to cancel a Sept flight and get a voucher instead and it was agreed pretty quickly. Confirmation came through on email whilst i was on the line.Can't really fault them	5
EasyJet	used the online chat needed to change the seats , unable to do online as had already checked in Ahmed sorted everything out for me !	5
EasyJet	used to be a good airline recently the wheels have fallen off. had a flight from Malaga to LGW last Friday and the plane didn't arrive apparently it had to land elsewhere. after 6 hours of no information decided to fly BA which was luxury. I'm trying to get refunded and they are just a joke no information at all will never use again after 20 years of flying with them I hope they go bust.....	1
EasyJet	useless - no answer to a very simple question that you have made complicated to simply ass a child to our booking - useless!!!!!!!	1
EasyJet	useless - no help at all, cut off mid conversation	1
Turkish Airlines	useless bunch of no good human beings. to hell with this airline. they dont even have a decency to provide help to mothers with infants. All they can say is "this is jot our problem you are travling alone with an infant. Do what you can"	1
EasyJet	useless service waited so long for a reply	1
EasyJet	useless, no help at all	1
EasyJet	useless, no help at all, slow and did not resolve the issue	1
EasyJet	useless. I have to explain twice the same issue a few minutes to two different agents. not giving accurate answers, proposing very basic solutions, not understanble. very poor client services	1
EasyJet	usually I take Ryanair for flights to Spain - decided to take easy jet for once, but I think never again. They changed my flight from 3 pm to 9 am (and don't even say why), but there is no reasonable public transport at that time to Bilbao, and no other reasonable flight options. They don't offer refunds for taxi, hotel, anything like that. :/ At least Ryanair has good policies when it comes to these things. Easy jet could at least be honest with their fly out times, and at least give some reasoning why the flight time is changed, or write it on the website ahead of time so the customer can make a decision based on that.	1
Ryanair	usually my flight is excellent but last trip back from lanzarote we were not treated well whilst boarding .we carried hand luggage well within the weight and we were pushed around.	3
Lufthansa	vRiga to Frankfurt. My favorite airline. Amazing crew, very good pilots and the aircraft very well maintained. I am normally afraid of flying but with Lufthansa I always feel very safe. They can land and go in any conditions and never have delays.	10
Jet2.com	verry good i agree to that	5
Jet2.com	very attentive and helpful staff at all stages from check inn to disembarking	5
Ryanair	very bad airlines if you want to be scammed then you should definitely fly with these airlines. DO NOT FLY WITH RYANAIR	1
Ryanair	very bad company .. they cancceled onway booking and didnt payback the second one	1
Pegasus Airlines	very bad company i will advise every one dont use this airplane . horrbile	1
Turkish Airlines	very bad company, final destination Mauritius. first flight to Istanbul, my partner and I had purchased the ticket weeks ago. We arrive at the airport and they give us two separate and distant seats, telling us that check-in had been done days before. I didn't have any check-in, no collaboration from the staff, one person felt ill, I as a doctor intervened, no thanks, not even a handshake. I happened to assist a passenger a year ago with Lufthansa and they rewarded me with miles.	1
Turkish Airlines	very bad company. worst service i have received in my life, do not fly with this bad company , worst workers , if something is to hard they just hung up	1
Ryanair	very bad company.. no explanation needed. Just look how bad they score. I could type a whole story here but they aren't worth it. A tip: if you can take a flight for 50 euro more I should take that one	1
Ryanair	very bad customer service ! we try to contact them for more than 10 days.	1
Eurowings	very bad customer service.I try already for more then 3 months contact with then.I need a walking bike to take with me, because i can only walk 150 meters.But you can write mail , you never get an answer.Or our department: customer care will take contact with you.But you hear nothing.My bookingsno is OFM5HQ	1
Lufthansa	very bad experience with Lufthansa. i used to fly with them years ago and decided to give them a try, horrible service. very rude staff and they even forgot to give me a seat belt for my infant.where is the safety in the flight? how can they take off with without having a seatbelt for my 1.5 year old ?her excuse was we were not aware we had baby on boarding apologized after take of when it was too late..during the flight i asked for baby food they said they are too busy and need to serve everyone first then they can heat up the food for my baby,,, since when do adults come before kids?don't kids usually get there food first?i was even yelled at for placing two trays on top of each other ( was trying to avoid my baby to kick them over ) and she refused to remove my tray when i asked why she didn't collect it she snapped and said next time don't place them on top of eachother... and the incidents goes on and on and on... Do not recommend lufthansa	1
Eurowings	very bad experiencewe booked with hand luggage included, but had to pay on site. The guy at the gate was extremly unfriendly and incompetent.Also the complaint process was bad. We got very standardized answers, not related to our question!	1
Pegasus Airlines	very bad not recommended. My flight was canceled due to weather conditions. I have called them 100 times and they tokd me that I will get the refund as soon as possible but no ,i never got my money back :)))))	1
EasyJet	very bad service, they didnÂ´t give me an expected time and they only allowed me 1 minute to respond so I missed the chat support after waiting for 30 minutes	1
EasyJet	very bad service. Uncooperative team and lack cooperation and understanding	1
Wizz Air	very bad service.no option to e-mail them, only calling a very expensive callcenter ($1 a minute) who will make sure to take their time with u.no invoice possible to get.The service in the airplaine was cr*pand also they will not help u with a service that go wrong. they dont care about their costumers at all and it shows.i will NEVER fly with wizz air again. Evn if i have to pay a lot more for the same destination.WIZZ AIR IS FULL OF HIDDEN COSTS ANYWAY.	1
Lufthansa	very bad. no one answers service centre.I booked a ticket month ago. They change the schedule of my booked flight automatically and asked to change the flight if newly time is not suitable by contacting service centre. But no one answers from Service center. Catastrophal!!! I would try to avoid this flight from my next booking.	1

Grupo AirFrance-KLM

took the plunge this week. booked another trip to bangkok and puhket for February next year.the previous trip was canceled due to covid. After a lot of effort, I got the money back straight away. this was not possible at first because it was booked through e-dreams. (really never do! never had such a hassle) so the refund had to go through e-dreams, which didn't happen. klm eventually paid this back to me.I then put this in a separate savings account for now. I did buy two felxible tickets, which I can cancel myself and get the money back. these are more expensive, but with all those uncertainties, it is worth itdespite it still taking 8 months, the time for the outward journey has already changed and aircraft type, fortunately no consequences of the preferred seatthe prices have gone up very much since the corona thing, it has really gone up by a few hundred euros. What you normally paid 1500 euros for, you can now deposit 2000 euros

5

EasyJet

took too long and then I took my eye off the screen and boom its gone

1

EasyJet

took too long and then quickly ended the chat when i didnt reply instantly

1

EasyJet

took too long to reply, over two hours

2

EasyJet

took too long to respond then didnt answer my question. hopeless.

1

EasyJet

top notch customer service

5

EasyJet

torn my ligament skiing and EasyJet made me demonstrate I can sit bending my knee at 90degrees at the checkin desk conveyor belt otherwise making me pay for an extra seat. How appalling.

1

EasyJet

total cheaters they are avoiding refunds and customers who want refund , using technical blocking their own emails, phone and etc. they should be prosecuted at once

1

EasyJet

total rubbish, staff lie to your face, rude treatment. inappropriate or complete lack of the English language at Gatwick.if I can fly any other airline in the future, I will, I will pay triple to avoid easyjet.

1

Ryanair

total scumbags and never ever use, sooner companies like this go under the better for customers

1

EasyJet

total waste of time. this guys sending you from 1 window to another total disappointed. easyjet charged me twice for the baggage and now no one is there to refund.

1

Ryanair

totally agree that there is a deliberate new policy for splitting the randomly allocated seats. Also unable to pay now over a 5 day period, convinced it is a ploy to stop random allocation. why not put Â£3 on the ticket anyway. Back to the old days of customer care ryanstyle

1

EasyJet

totally disappointedfirst of all while i was already waiting at the gate I got a message from easyjet saying my flight was delayed two hoursafter the time of the delay was about to arrive I received another message from easyjet saying that my flight was canceledno one from easyjet was there to support me or explain what was happeningto no avail, I called easyjet to solve my problemmy original flight was wednesday 31/08when choosing to exchange my original flight for a new one, I was surprised to learn that there was no more flight available for the next day Thu (01/09) and that unfortunately there would only be a flight available for Fri (02/09)without options, I chose to buy the first flight on 02/09not only that, I was surprised to learn that easyjet was able to offer me just one night's accommodation at no costbesides, I didn't receive any food from the hotel at night (since it was already 00h) and its kitchen was closed and I couldn't buy lunch the next day either since the voucher that the hotel gave me was like "dinner" with date of 31/08 (I had to buy my own food)I had to pay 90 euros out of my pocket to stay in a hotel close to the AMS airport as easyjet does not provide more than one night's accommodation.Even though they knew my flight was changed two days after my original flightI am very dissatisfied and disappointed with easyjet for their lack of understanding and attention to their customers

1

Turkish Airlines

totally horrible company with horrible stuff. Everything went wrong from the first second, and I still have doubt i will manage to go on my flight today. service is not working, office is changing working hours in minutes, event their page is showing errors in every step. Never ever ever....

1

Ryanair

totally jerks!They use all the possibility to make you confuse and to make difficult the things and then to snatch you for few euros.I prefer to cancel my trip instead to travel with them! Isn't a low cost at all, in the end you pay much more and not worth it your nerves and time!very difficult and winding their check in in order to force you to pay a seat!

1

EasyJet

totally sillyi have an erorre message says to contact i have and nothing to helpgreat will book with ryan airthanks for nothing

1

EasyJet

totally useless Ayham, not helpful or able to explain what info he wanted - I had given my clear ask many times but he kept ignoring it.I will consider NOT USING EASYJET as they are so impossible to do complex changes via the text chat which is very stop/start & inefficient for the passenger

1

EasyJet

tottally unhelpful .uncontactable and possbly the worst customer services i have ever had the misfortune to run into. why they refuse to talk to their customers beggers belief

1

Ryanair

travelled on more than 10 flights. no problems with booking or flights

5

Ryanair

travelled today on 31 march had quite small hand baggage but because it was like a small case although it could easily fit under seat in front even so was told as they have got on board already 90 cases so there is no place in overhead locker I must hand it over & put it in hold this is not acceptable (especially that people flying with children are also told to hand over their hand baggage)

3

Grupo IAG

travelled with ba to san diego from lhr on the 31st october and it was terrible.one of the cabin crew had no manners.my choice of meal wasn't available and was given something else then was told if i didn't eat it she wouldn't force feed me then brought me the meali asked for and said this is a crews meal and this wouldn't happen on another flight.then continued to roll her eyes at other crew members.no drinks available 5 hours into a 11.5 flight.have gone really down hill

1

Lufthansa

travelled with young children to the Fifa 2022 with Lufthansa. from the offset Lufthansa detroyed my trip. did not arrive into Doha 54 hours later from depature time (disgracefull)submitted online feedback with was useless (you just receive a automated response back)emailed customer relations but they never acknoweldge not respond to emailscant ring customer relations via telephoneSTAR ALLIANCE SHOULD BE ASHAMED TO HAVE AN AIRLINE LIKE LUFTHANSA ON THEIR GROUPdoes any1 have any contact numbers for customer realtions directlydoes any1 have any email addresses for any1 in customer relations?honestly would never ever travel with lufthansa again. i rather swim across the oceans than fly with lufthansa

1

Ryanair

tricky policies + poor customer service = perfect formula for low custumer engagement

1

EasyJet

tried for 4 days to BOOK A FLIGHT but needed to as a question 4 days waiting on the phone after an hour each day listening to crap music I gave up so I will book with Ryanair instead who I got to straight away

1

Vueling

tried to apply for a compensation on a flight that was delayed by more than 3 hours. went through the hassle of filing in the claim, and click send, and just got "sorry, the claim was not sent". Absolutely useless, and infuriating

1

Ryanair

tried to book some flights through My Trip an agent of Ryan air, their shoddy website said that the transaction had failed so i went and booked flights with another company. it then transpires that the transaction had work so they took the money and will not give me a refund.an absolute shower of .......the person on the chat was no help at all, where do they find these people.

1

Grupo AirFrance-KLM

tried to call KLM 3 times to change a flight, each time over 30 minutes waiting only to be picked up and unable to hear or understand the representative on the other end despite reliable service. I have never experienced such incompetence from an airline, im inclined to never fly with such a frustrating service again.

1

EasyJet

tried to cancel my flight no one answered

1

Lufthansa

tried to download myreceipt.Click through does not work due to tehcnical problem. Called service +49 (0) 69 .... Number cannot be recognised from iphone as "(0)" dos not work on iphone.Finally through, had to repeat 6 (1) times my booking code (6 alphanumerical characters). Then they needed my address in order to prepare a pdf of the invoice - which will take 7-10 days. GDR functioned better than Germany in 2025!

1

EasyJet

tried to reset password and it comes up with an errorthen the queue to speak to someone is taking ages

1

Ryanair

tried to upgrade to priority for my flight 2 days before take off i only have hand luggage correct size!!!they have charge me Â£25 extra not allowed cabin bag has to go in the hold no priorty nowt full time scamnever fly with this airline

1

EasyJet

tried to use a voucher from previously cancelled flight that was issued through customer services, everything ok till I entered voucher code, then it asked for a password, called customer services and eventually given one, had been timed out so back into book flights now voucher code not working, called customer services again and told I was just to wait, no time given just wait. after 2 hours gave up and booked different carrier. Told Easyjet to donate money to charity.

1

Jet2.com

trouble finding private transfer not in jet2 uniform

4

Grupo IAG

true scam! I've been waiting for the flight delay compensation and when I started asking for a proof of payment their customer relations department stopped responding.

1

Wizz Air

truly awfulMy flight was cancelled by them and it is proving impossible to get a refund. I will have to go via VISA, which will hopefully hurt themAppalling customer experience, a scam of gigantic proportions.never again

1

Ryanair

trying to book a flight that comes up on their website but get to end of process and they inform me there are no flights for the dates i want and to try again but AGAIN the dates come up on the website - Ha Ha -when i clicked on 'contact us' the page cam up sorry but this page has gone sightseeing - why don't you too!!!! Patronising and totally disregardant of their customers.

1

Vueling

trying to change something on my ticket that is impossible on their webpage - there's no mail and no phone numbers to call (that works).little frustrated and not sure why you can't give minus 1 star ;o)

1

Ryanair

trying to get residency discount from flying from palma to Barcelona and system refused to validate the residency status, Ryanair loss ultimately as now i will book with another airline.. but just lost another hour of my life wrestling with their website. whenever their is an alternative to Ryanair i book with them as i have to many bad experiences with Ryanair.

1

EasyJet

trying to resolve an expenses claim and chatbot not able to do anything but eventually give me a phone number

1

Turkish Airlines

turkish airlines is the bad company in the world, zero customer relationship.i don't recommanded this company

1

Jet2.com

twilight check in for luggage excellent service

5

Jet2.com

twilight check infast trackon time flightsno fuss, no problems

5

Vueling

two days ago my family took the flight from Florence to Madrid (12:35), at first they told us that probably they could not flight because of the weather than finally the took the aircraft but vueling lost 4 luggages of 4 (paid 50 euros each), this is already incredible but now come the worse part, we did all the claim on line, we had to describe each luggage and no feedback, today we are trying to call and talk with someone but of course is impossible to talk with a PERSON, now we have no idea were the luggages are, when we will receive it and how to manage this situation, honestly we already had bad experience with vueling but this is just the last drop, we will never fly again with them.

1

Ryanair

two questions. 1- can i give zero stars? 2- do people who give 2 or more stars have mental health problems?

1

Iberia

ughhh booked 2 tix ages ago as one booking . No chance to choose seat and allocated us on either side of plane. Booked in exactly 24 hours before flight and no one can change our seats. terrible terrible Iberia

1

EasyJet

unable to book, unable to checkout, unable to engage in chat

1

EasyJet

unable to change my booking without a fee - easyJet plus customer

2

Jet2.com

unable to fly due to emergency admission to hospital and Jet2 refused to cancel and refund my airfare

1

EasyJet

unable to get through to customer service been waiting for confirmed compensation, kept rejecting my account details which are clearly correct and no communication for nearly 3 months cant get hold of anyone and no reply's from emails.

1

EasyJet

unable to help at all ,. E JEt is really unhelfpul, unable to complain directly, only a contct form, awful

1

Grupo IAG

unbelievably bad website - very very rarely actually works.no booking confirmation.Frequent flyer Avios points is the same, does not regonise surname or frequent flyer number.On screen chat/help, completely useless.Why is it SO bad???

1

Ryanair

undeniably the worst airline ever, by so many air-miles. fills my heart with dread and horror to think that this company still exists. God have mercy on anyone who is forced to fly with them

1

EasyJet

understood the question and gave a clear response

5

Ryanair

unfair hidden charges cattle bus service no customer care at all crap do not touch

1

Lufthansa

unforgettable trip thanks to Lufthansa, Let me tell you about my last trip with Lufthansa.I'm a student and In April I went on vacation with my friend to India ðŸ‡®ðŸ‡³ after we saved some money for this trip.we bought tickets from a website to Lufthansa flight go and back with Brussels airlines which cost us 750â‚¬ (for now I can say that they have collaboration). We got the tickets to the mail and everything was great! In the way back we arrived to Mumbai airport 3 hours before the flight, when we approach to the desk of Brussels Airlines we find out that our tickets cancelled somehow. We were shock !In Brussels counter they said that it's very weird but they can't help us..We even ask the women in charge to give us a call for the Brussels office and she refused. Even a family on the line tried to help to convince the woman to call Brussels and help us and she Refused. I have to say that she was very unpleasant and servile!After that we succeed call to Brussels office from the airport information and they didn't know what to say. After hours of conversations with every person or company that passed in our minds, we understood that we stuck In Mumbai airport! with no help from no body, very exhausted and tearful from this long day we understand that we have to buy new tickets...But in Brussels the flight was full, so we asked several flights company (one of them was Lufthansa) and all the flights was overbooked or already left.Somehow after hours we find tickets on Ethiopian airlines with 15 hours connection in Addis Ababa... it's just was one more thing for this day.The new tickets cost for each one of us 42,534 INR ( something like 660$).After all that and very long 15 hours in Ethiopia I lost a work day and back home with very bitter taste for the end of the trip.Back home with help from the website company we turned to Lufthansa and that's what we found: a glitch on the airline's system prevented from the agent seeing on time the schedule change. What means that I paid 660$ for a new tickets because of Lufthansa glitch! After all it's makes sense...What more absurd than that (yes there is more..) it's that Lufthansa didn't takes the responsibility! "For saying that they offered on the spot a free of charge alternative flight option with Brussels Airways, but you rejected it and purchased new flight tickets".And of course it completely lie!I have to say that I thought I buy a flight ticket from a company that respect herself, but unfortunately I figured that I'm was wrong.It's seems like a power game and not a fair game! If being honest it's seems like they know that no costumer will sue, cause they have more resources (and unfortunately they are right).

1

Turkish Airlines

unfortunately I have travelled with many airlines before but non of them was as great as Turkish airlines, 100 out of 10 for comfort, food, respectful and helpful staff. I will never travel with any other airlines again. Turkish airlines are the best of best

5

Grupo IAG

unfortunately my sports bag and contents were by the look of it ran over by the plane. Beware you have to make two separate claims, one to the baggage handling and the other is for the contents through BA, very sneaky as this isn't information the claims desk at bag claim in BA Heathrow mention, contents must be within seven days, but as you think your claiming for all damage at desk, you will happily receive refund of damaged bag to be told by third party that BA are contents. Myself and my dad were at the desk and nothing was mentioned. Thankfully we have the benefit of many other operators.

1

Jet2.com

unfortunately we could not make the flight due to sickness!We did not check in.How could you know we did not check in?We did not take the flight!You must be Stupid, Stupid, Stupid

1

EasyJet

unfriendly and when I asked for help he wrote what what? he provides a service he should be a little more friendly

1

EasyJet

unhelpful customer service

1

EasyJet

unhelpful, and very slow to get back

1

EasyJet

unhelpful, refund policy is horrible and look into deeper if is a fair policy.for sure i will get other option with different company next time..

1

Turkish Airlines

unknowledged assistant didn't let to get to the plain in boarding! Who the Hell said that to enter to Sharm el-sheyh, passenger needs a VISA, especially for citizens of Uzbekistan ?!! They DON"T require a VISA to visit Sharm el-Sheyh, It's not CAIOR, but SHARM EL-SHEYH !!! 24.02.2024 we had flight right from Tashkent to Sharm el-Sheyh with stop in Istanbul airport. But from Istanbul airport, stupid unknowledged Turkish airline's assistant didn't let to fly, and was so rude that even mom had VISA he said you would fly because you didn't get in for the first call, when the other passengers were getting in to the plane ! He said don't shout, otherwise he would call the police and put Deport ! Really, who the hell you are ?! Ticket number! TK - 2352217569530 TK - 2352217569529

1

Iberia

unpleasant and unhelpful Iberia staff at the airport, had they been my employees they would have been slapped in the face

1

Jet2.com

unproffessional service from a rude cabin crew staff - 'flori and jas on the phone . unhelpful customer service executives when emailing to complain about my experience.

1

Turkish Airlines

urkish airlines is a good airline and offers all comfort on the flight.But beware of the "akverdi turizm" agency that is at the Istanbul airport and operates with " Turkish airlines" . They are scammers! We bought two emergency flights and they charged us 223 euros more than the price they told us. We are claiming and they do not answer the messages. They are scammers!Turkish airlines es una buena compaÃ±ia aeria y ofrece todo conford en el vuelo.Pero cuidado con la agencia Akverdi Turizm que esta en el aeropuerto de Estambul y opera con turkish airlines. Son estafadores! Compramos dos vuelos de emergencia y nos cobraron 223 euros mÃ¡s del precio que nos dijeron. Estamos reclamando y no contestan los mensajes. Â¡Son estafadores!

1

Ryanair

use ryanair around 10 times a year always on time and very cheap flights like Â£20 from uk to spain so good beter than easyjet and on time wich makes them beter than ba and flybe love ryanair there so cheap and the planes are moden and nice

5

Ryanair

used a few times to see the hoops abroad. dont give you meals though

4

Jet2.com

used jet 2 flight only to alicante ,on time from leeds/ bradford tried tui for package deal this year expected good things never again should have stopped with jet 2 learned a expensive lesson go with someone you can rely on.

5

Ryanair

used ryan air a fair bit but recently i dont feel they can justify their price increases. Some of my party booked their flights to Ireland during the evening i checked online and confirmed price would be Â£128 but as it was late decided to leave booking until the morning. Big mistake the same flight would now cost me nearly Â£70 more less than 12 hours later. I ended up going to another company using diff airport and got flight, extra bag and car park cheaper than ryan airs initial fee.

3

EasyJet

used the number 0330 365 5030 and only had to wait on hold for around 10mins. Asked to cancel a Sept flight and get a voucher instead and it was agreed pretty quickly. Confirmation came through on email whilst i was on the line.Can't really fault them

5

EasyJet

used the online chat needed to change the seats , unable to do online as had already checked in Ahmed sorted everything out for me !

5

EasyJet

used to be a good airline recently the wheels have fallen off. had a flight from Malaga to LGW last Friday and the plane didn't arrive apparently it had to land elsewhere. after 6 hours of no information decided to fly BA which was luxury. I'm trying to get refunded and they are just a joke no information at all will never use again after 20 years of flying with them I hope they go bust.....

1

EasyJet

useless - no answer to a very simple question that you have made complicated to simply ass a child to our booking - useless!!!!!!!

1

EasyJet

useless - no help at all, cut off mid conversation

1

Turkish Airlines

useless bunch of no good human beings. to hell with this airline. they dont even have a decency to provide help to mothers with infants. All they can say is "this is jot our problem you are travling alone with an infant. Do what you can"

1

EasyJet

useless service waited so long for a reply

1

EasyJet

useless, no help at all

1

EasyJet

useless, no help at all, slow and did not resolve the issue

1

EasyJet

useless. I have to explain twice the same issue a few minutes to two different agents. not giving accurate answers, proposing very basic solutions, not understanble. very poor client services

1

EasyJet

usually I take Ryanair for flights to Spain - decided to take easy jet for once, but I think never again. They changed my flight from 3 pm to 9 am (and don't even say why), but there is no reasonable public transport at that time to Bilbao, and no other reasonable flight options. They don't offer refunds for taxi, hotel, anything like that. :/ At least Ryanair has good policies when it comes to these things. Easy jet could at least be honest with their fly out times, and at least give some reasoning why the flight time is changed, or write it on the website ahead of time so the customer can make a decision based on that.

1

Ryanair

usually my flight is excellent but last trip back from lanzarote we were not treated well whilst boarding .we carried hand luggage well within the weight and we were pushed around.

3

Lufthansa

vRiga to Frankfurt. My favorite airline. Amazing crew, very good pilots and the aircraft very well maintained. I am normally afraid of flying but with Lufthansa I always feel very safe. They can land and go in any conditions and never have delays.

10

Jet2.com

verry good i agree to that

5

Jet2.com

very attentive and helpful staff at all stages from check inn to disembarking

5

Ryanair

very bad airlines if you want to be scammed then you should definitely fly with these airlines. DO NOT FLY WITH RYANAIR

1

Ryanair

very bad company .. they cancceled onway booking and didnt payback the second one

1

Pegasus Airlines

very bad company i will advise every one dont use this airplane . horrbile

1

Turkish Airlines

very bad company, final destination Mauritius. first flight to Istanbul, my partner and I had purchased the ticket weeks ago. We arrive at the airport and they give us two separate and distant seats, telling us that check-in had been done days before. I didn't have any check-in, no collaboration from the staff, one person felt ill, I as a doctor intervened, no thanks, not even a handshake. I happened to assist a passenger a year ago with Lufthansa and they rewarded me with miles.

1

Turkish Airlines

very bad company. worst service i have received in my life, do not fly with this bad company , worst workers , if something is to hard they just hung up

1

Ryanair

very bad company.. no explanation needed. Just look how bad they score. I could type a whole story here but they aren't worth it. A tip: if you can take a flight for 50 euro more I should take that one

1

Ryanair

very bad customer service ! we try to contact them for more than 10 days.

1

Eurowings

very bad customer service.I try already for more then 3 months contact with then.I need a walking bike to take with me, because i can only walk 150 meters.But you can write mail , you never get an answer.Or our department: customer care will take contact with you.But you hear nothing.My bookingsno is OFM5HQ

1

Lufthansa

very bad experience with Lufthansa. i used to fly with them years ago and decided to give them a try, horrible service. very rude staff and they even forgot to give me a seat belt for my infant.where is the safety in the flight? how can they take off with without having a seatbelt for my 1.5 year old ?her excuse was we were not aware we had baby on boarding apologized after take of when it was too late..during the flight i asked for baby food they said they are too busy and need to serve everyone first then they can heat up the food for my baby,,, since when do adults come before kids?don't kids usually get there food first?i was even yelled at for placing two trays on top of each other ( was trying to avoid my baby to kick them over ) and she refused to remove my tray when i asked why she didn't collect it she snapped and said next time don't place them on top of eachother... and the incidents goes on and on and on... Do not recommend lufthansa

1

Eurowings

very bad experiencewe booked with hand luggage included, but had to pay on site. The guy at the gate was extremly unfriendly and incompetent.Also the complaint process was bad. We got very standardized answers, not related to our question!

1

Pegasus Airlines

very bad not recommended. My flight was canceled due to weather conditions. I have called them 100 times and they tokd me that I will get the refund as soon as possible but no ,i never got my money back :)))))

1

EasyJet

very bad service, they didnÂ´t give me an expected time and they only allowed me 1 minute to respond so I missed the chat support after waiting for 30 minutes

1

EasyJet

very bad service. Uncooperative team and lack cooperation and understanding

1

Wizz Air

very bad service.no option to e-mail them, only calling a very expensive callcenter ($1 a minute) who will make sure to take their time with u.no invoice possible to get.The service in the airplaine was cr*pand also they will not help u with a service that go wrong. they dont care about their costumers at all and it shows.i will NEVER fly with wizz air again. Evn if i have to pay a lot more for the same destination.WIZZ AIR IS FULL OF HIDDEN COSTS ANYWAY.

1

Lufthansa

very bad. no one answers service centre.I booked a ticket month ago. They change the schedule of my booked flight automatically and asked to change the flight if newly time is not suitable by contacting service centre. But no one answers from Service center. Catastrophal!!! I would try to avoid this flight from my next booking.

1