Airline
stringclasses 16
values | Review
stringlengths 6
5.97k
| Rating
int64 1
10
|
|---|---|---|
EasyJet
|
very clear advice, and short wait time.
| 5
|
EasyJet
|
very clear instructions provided towards my options to change a flight
| 5
|
Jet2.com
|
very comfortable and stress free flying. No hassle with baggage like some other airlines the I've flown with.I will definitely be happy to fly with Jet2 again.
| 5
|
Jet2.com
|
very comfortable flight pilot made up some of the delayed time
| 5
|
Grupo AirFrance-KLM
|
very condescending and disrespectful behaviour, refused boarding due to their own check-in problems! I informed them on whatsapp about the problem and was asked to show up at airport and when I got there they said that I did not use the train ticket (first leg). but I had used it, without a ticket because no one gave one to me and their check-in didn't work..she behaved like an a****le and still charged me additionally while saying "I am doing you a favour" for giving me a next-day flight, even though i had time to catch my own flight in that moment
| 2
|
EasyJet
|
very disappointed. I cancelled a holiday over 2 weeks ago. I have not yet received my refund and I have just called an easyjet number and waited an hour to speak to someone, only to be told that I had to call another number. I also was on the easyjet online chat and waited over 30 minutes only to be told they could not help and that I had to call a number.
| 1
|
Vueling
|
very dishonest practices. i had problems for many days to get by on-line boarding pass and they just went ahead and sold my seat to some one else without even letting me know. also the backpack i had had the the measurements requiered to bring it on board for free but i was told that they already do me a big favor by letting me on board. " pay now or miss the plane" i was told.
| 1
|
EasyJet
|
very easy and very kind the person who helped me
| 5
|
Jet2.com
|
very easy gate procedure- great to know the gate number well in advance. Staff all friendly and helpful, flights on time, smooth landings. Bonus on the return flight was the opportunity to see the northern lights, alerted by the pilot.
| 5
|
EasyJet
|
very easy process to amend luggage booking
| 5
|
EasyJet
|
very easy to contact customer services via chat - all done very quickly
| 5
|
EasyJet
|
very effective support! Do wish I wasn't just hovering watching my laptop waiting for a message though...
| 4
|
EasyJet
|
very efficient
| 5
|
EasyJet
|
very efficient , solved the problem without fuss
| 5
|
EasyJet
|
very efficient helping, response promplty, resolve my issue
| 5
|
EasyJet
|
very efficient resolution from matter expert
| 5
|
Jet2.com
|
very efficient service by polite and helpful staff. The pilot showed great skill, he had to abort our first landing due to very high winds but he got us down safely on 2nd try !! Excellent
| 5
|
Grupo IAG
|
very expensive , low cost airlanes offers about the same for much cheaper fares
| 3
|
EasyJet
|
very fast and efficient, very polite
| 5
|
EasyJet
|
very fast and good
| 5
|
EasyJet
|
very fast and sorted the issue fast- many thanks
| 5
|
EasyJet
|
very fast and such a nice customer service
| 5
|
EasyJet
|
very fast, connected quickly and booking modified.
| 5
|
EasyJet
|
very fast, good experience!
| 5
|
EasyJet
|
very forthcoming with the help i received. thank you
| 5
|
Jet2.com
|
very friendly onboard staff , good and efficient service.
| 4
|
Jet2.com
|
very friendly staff, slightly late leaving but made up time on way home
| 4
|
Ryanair
|
very good and cheap airline
| 5
|
EasyJet
|
very good and quick response. very happy with my query been sorted.
| 5
|
Jet2.com
|
very good as always i was even more pleased it arrived early even though it left late. the seats have just enough room ( just) food over priced but thats with all flights nower daysi pick jet2 because the whole experience is nice i dont feel like cattle and the passengers seem more pleasantso its much more expensive but i put up with it ( i use jet2 for flights only most of the time as i said mostly nicer passengers)
| 4
|
EasyJet
|
very good conversation
| 5
|
EasyJet
|
very good experience and very professional
| 5
|
Jet2.com
|
very good flight but flight times next year get back 2.00am so dont think i will be booking next yeat
| 5
|
Norwegian
|
very good flight from London > Buenos aires. Nice new plane, good service and they do a premium economy class for just £150 extra than economy. well worth the extra for a 12 hour flight..Food was economy but the seat was very spacious and in flight wifi actually worked ok.for the price it was good value
| 4
|
Jet2.com
|
very good flight going and returning always ok on jet2 fligts
| 5
|
Grupo AirFrance-KLM
|
very good flight, but with a minus related to the service at Linate airport. Being a frequent flyer I had the opportunity to benefit of the "priority boarding" . Totally useless. I have been waiting in a bus until the other passengers joined me and walked into the aircraft before me due to their proximity to the bus doors. I tried to contact Alitalia about this via Twitter but they refused my subscription.
| 3
|
EasyJet
|
very good respone and helpful
| 5
|
EasyJet
|
very good response and helping to me in a great way. Very nice customer care officer
| 5
|
EasyJet
|
very good service all my questions answered
| 5
|
EasyJet
|
very good simple service to change One passengers flight out of a multiple booking. It would have been easier if I could have done this directly online but this was a reasonable alternative in the circumstances
| 5
|
EasyJet
|
very good support person. Solved my issue very quick.
| 5
|
EasyJet
|
very goodvery goodvery goodvery goodvery goodvery goodvery good
| 5
|
EasyJet
|
very happy with the service of changing booking, very easy and as no extra cost due to my original flight being moved later
| 5
|
Ryanair
|
very hard website to use as popups block everything you enter so easy to mke mistakes which then you get charged £40 per error per flight
| 3
|
EasyJet
|
very help full
| 5
|
EasyJet
|
very help full very quick
| 5
|
EasyJet
|
very helpful
| 5
|
EasyJet
|
very helpful & informative ðŸ‘
| 5
|
EasyJet
|
very helpful advisor
| 5
|
EasyJet
|
very helpful advisor, had to wait a fair bit to connect to one, but once online very helpful
| 4
|
Jet2.com
|
very helpful and friendly staff at checkout and on flight. My husband needed assistance and the staff when I phoned to book if were extremely helpful and kind. and the air hostesses were very kind on board
| 5
|
Jet2.com
|
very helpful and kind personnel in the airports.very good airhostess
| 5
|
EasyJet
|
very helpful and managed to change passport number and check in
| 5
|
EasyJet
|
very helpful and quick. thanks
| 5
|
EasyJet
|
very helpful and resolved my question immediately.
| 5
|
EasyJet
|
very helpful and smooth
| 5
|
EasyJet
|
very helpful and wonderful service. direct answers to my questions that led me exactly where I needed.
| 5
|
EasyJet
|
very helpful chat handler when changing my flight, painless and easy. Thank you!
| 5
|
EasyJet
|
very helpful customer service (Sara) , clear in answering the questions , and helped me to find my return booking.
| 5
|
EasyJet
|
very helpful customer service and issue resolved swiftly
| 5
|
EasyJet
|
very helpful customer service line to resolve an issue.
| 5
|
EasyJet
|
very helpful customer service respresentative Saif. helped me with my problem quickly and efficently
| 5
|
Jet2.com
|
very helpful friendly staff, all efficiently handled. Some longish queues but they went down fast and both flights landed ahead of time.
| 5
|
Jet2.com
|
very helpful from the staff would certainly go with jet2 again
| 5
|
EasyJet
|
very helpful on chat and got resolved quickly and to my satisfaction. Very good service, especially for a budget airline.
| 5
|
EasyJet
|
very helpful online customer service. When the usual AI bots were unable to answer my question, I was able to get put through to a customer service rep who followed up and answered my question quickly, excellent service
| 5
|
EasyJet
|
very helpful result and understanding agent
| 5
|
EasyJet
|
very helpful service, far easier than having to call
| 5
|
EasyJet
|
very helpful when i was very stressed. thank you! <3
| 5
|
Jet2.com
|
very helpful with assistance I would say best there is with jet2 always use them
| 5
|
EasyJet
|
very helpful with understanding my disability with my booking.
| 5
|
EasyJet
|
very helpful, and efficient
| 5
|
EasyJet
|
very helpful, great communication, easy to resolve
| 5
|
EasyJet
|
very helpful, polite, quick and easy - thank you
| 5
|
EasyJet
|
very helpful, quick and easy.
| 5
|
EasyJet
|
very helpful, quick and understanding:)
| 5
|
EasyJet
|
very helpful, quite fast response
| 5
|
EasyJet
|
very helpful, solved my issue quickly
| 5
|
EasyJet
|
very helpful, thank you
| 5
|
EasyJet
|
very helpful, understanding, quick and efficientcouldn't ask for moreThank you
| 5
|
EasyJet
|
very helpful. able to sort out my issue when my booking company were useless and unhelpful. should have gone direct in the first place!
| 5
|
EasyJet
|
very helpful. answered quickly and was highly informed. great interaction.
| 5
|
EasyJet
|
very helpfull
| 5
|
EasyJet
|
very helpfull and friendly service - very efficient
| 5
|
EasyJet
|
very helpfull fadi
| 5
|
Jet2.com
|
very helpfull staff, and air stewardesses.
| 4
|
Jet2.com
|
very informative regarding flights, service always good on the plane,
| 5
|
EasyJet
|
very kind ..quick punctual I recommend
| 5
|
EasyJet
|
very kind and he helped me to solve my problem; thanks
| 5
|
EasyJet
|
very kind and supportive easy jet team member
| 5
|
EasyJet
|
very kind and very helpful to me. Make sure you tell them i said this as they deserve good recognition
| 5
|
EasyJet
|
very kind assistant, helped me to solve the problem
| 5
|
EasyJet
|
very kind person, helpfull
| 5
|
EasyJet
|
very knowledgable, seeking advice when unsure, and helping out in a complicated issue at saturday 11pm!! Thanks!!
| 5
|
EasyJet
|
very long wait time and very long between responses
| 2
|
EasyJet
|
very nice and helpful. thank you very much
| 5
|
EasyJet
|
very nice and polite and fast customer service chat!
| 5
|
EasyJet
|
very nice service !! polite and very quick and effortless!
| 5
|
Grupo IAG
|
very nice, did let me go into the pilots cockpit however was very unprofessional. the flight attendant was visible disturbed, chewing gum and eating sweets on the floor.also did not follow procedures of having windows open during landing.
| 4
|
Jet2.com
|
very organised
| 5
|
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