ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	they ended the chat and im not finished, no issue has been resolved, please get an adviser to contact me immediately	1
Ryanair	they fly to many places but dislike the hidden charges that you sometimes overlook and is so small in print that you miss reading it	4
Ryanair	they have a habit of rescheduling flights two weeks after purchase, suddenly instead of arriving in the evening it's the middle of the night and there is no transport home! but as two weeks have passed they know it's going to cost you more to cancel as other options have now gone up in costs meanwhile the airline pays less for a later booking with the airports. If you don't indent of providing the service at the agreed price don't less it in the first place dishonest, tricksters.	1
Grupo AirFrance-KLM	they have cancelled our flights and refuse to refund. We are seniors and can no longer travel after this. My credit card insurance company says vouchers are legal so will not re-imburse us either. Vouchers are only legal if accepted but they wont honour their own policy so are complicit with klm in being dis-honest and illegally keeping our money. That is CIBC credit card insurance company. Our Cibc credit card is now working on this but who knows if we will get anythingif I had the money I would sue them for mental distress, and putting us in more dangerous financial and health situation	1
Pegasus Airlines	they have destroyed our stroller and will not refund. Their reason was that my request was sent 7 working days after the flight. Never ever will I spend 1 dollar on this airline again. None of them do even speak English.	1
Ryanair	they have miraculous aircraft that can carry the previously impossible until money is produced!!! passengers are treated like cattle. I have personal experience of this!!!!!!!!!	1
EasyJet	they help me a lot with my problem	5
EasyJet	they help me with what I needed	5
Vueling	they just canceled our flight 5 days before departure! leaving us with NO otter options! We ordered tickets 4 months ago for this vacaytion as one traveler is in a wheelchair and we are travelling with small kids. DO NOT BUY TICKETS WITH VUELING!!!	1
Turkish Airlines	they left my wife stranded twice in two different countries, they used terrible language with her, refused to answer her, and ended up taking 72 hours to get to America on a flight that was supposed to be 20. Moreover they also refused to give her any kind of restitution, no food vouchers, airline vouchers nothing - they used racist language against her. I would NEVER EVER fly with this airline again.getting our money back has proven to be nothing but a three way finger pointing game.	1
Vueling	they lie, they hung up the phone if you try to reach them they won't answer emails they will lie again and again, and would never give you back any form of compensation. this is the orst company to flight with, i sincerly hope people start boicoting the sh... out of them so they go downas they should	1
Jet2.com	they looked after us really well as my husband waalks with a stick thank your staff at both ends	5
Ryanair	they lost my baggage and they also made me wait on the plane for 3 and half hours. my wean had a dirty nappy for that whole time	1
Vueling	they lost my baggage at the beginning of my vacations. so i had to buy my whole stuff new. i have a financial damage of about 3000 euros and they could not find my luggage. they payed 250euros!!! And lie that that's the max amount they pay. I don't recommend this thiefs.	1
Wizz Air	they made us pay â‚¬60 for hand luggage that was only 2 centimeters bigger (it couldn't fit into the frame without wrinkling, so the employee measured it with a meter and when he found out the 2 centimeters he fined)I don't recommend flying with them.	1
Ryanair	they make money by scandals, worst airlines I have been on. they will try to scam you to as much money as they can.airfare is cheap, however:-if you have ANY luggage you will pay an amount of money that's close to the air fare (if you do not pay that in advance you will end up paying even more)-priority pass is basically meaningless, you don't get priority check- in and in my experience there were only one check in counter, all you get is priority boarding which more than 50% of the passengers have...-the biggest scam of all is the early check in. you have to do early check in and if you don't you will pay something that is same as the original airfare itself.I bought the ticket from their app and I bought the luggage fees with priority pass to avoid paying extra charges however there was no mention of early check in the app nor in the confirmation email. so I ended up paying 3 times the original price of the ticked which I could have used to buy a much better flight with another airline-	1
Vueling	they messed up our name on our boarding pass and when we went to go change it they told us it was our fault and that we had to pay for a new ticket. they refuse to give us a refund for our ticket. all they cared about was getting their money and not helping us.	1
Ryanair	they need an email service, phone service is to expensive and we are now in 2012!!	3
Ryanair	they refuse to refund you for cancelled flights and then proceed to make it such a convoluted way to get the money back still with no success yet DO NOT BOOK WITH THIS AIRLINE	1
Wizz Air	they scam people... structurally ... they donÂ´t refund after transfer payment ....	1
Wizz Air	they scammed me âŒbe aware	1
Turkish Airlines	they see customer as source of money to milkhonestly bad experience !	1
EasyJet	they take my money and not answer court even â€¦	1
Ryanair	they trick you into buying a second cabin bag when you have one included already. not a good start.	1
EasyJet	they were really friendly and helped me fix the issue quickly	5
Ryanair	they will do all they can not give you a refund and all they can to overcharge you also	1
Ryanair	they will let you out over the weight limit then trya nd charge you on the way back	2
Vueling	they will overcharge you if they wantcrazy rude personalairline are scammers. i had 2 flights with this company todaythey charged my once for my bag 60â‚¬. second time didn'tbut it fit to that cagesuper rude and not polite people in the gateMY FIRST and LAST TIME with that company	1
Ryanair	they will soon have a outdoor loo and veiwing platform from the wing.	2
Grupo AirFrance-KLM	things happened already almost a year, but we still feel angry with this airline from time to time. First, they lost our luggage for several days. second, when they found our two luggage in another country and returned them to us, one piece of luggage was damaged severely. Third, when we claim the compensation, they just do nothing for several month. fourth, when we tried to contact them several times but failed because no human answered the phone. in addition, when we finally could talk to someone, the people who were responsible for that yelled at us. finally, after more than half year's struggle, they just find a stupid excuse to refuse part of the compensation ( during Covid time, they still ask for the quotation certificate from professional repair shop even though they SAW the photos with all the damaged luggage!!!!!!!!) that means they did not pay for the damage. we will never choose this airline.	1
Ryanair	third time flying with this carrier. Holds what it promises: no service, but essential transport covered well, sufficiently polite. No significant delays so far.	4
EasyJet	this agent is very unprofessional he didn't ask me any security questions and he told me i failed the security check and then he refuse to help me	1
Ryanair	this airline have no normal regulatins and just cut off custumers with their bad staff they are very bad	1
EasyJet	this airline is scamming people without any shame, they allowed me to book to france then denied me boarding because I am not french citizen, although France allow EU citizens from London which is my case, then they refused to refund the whole ticket !	1
Ryanair	this airline just gets worse, so poor	1
Ryanair	this airline selling you seats is a disgrace ! airport authorities, politicians, and governments should make ryanair stop stealing their customers !!! they try everything to sell you the seats .....on purpose they split families in the aircraft. They even split children from parents !!! this is a disgrace !!! Ryanair never again !!!! sack your senior team !!! i will make complain to every authority !!!	1
Ryanair	this airline service is pretty bad i only choose it due to price level. But i guess you get what you paid for. When i was transfering in Spain to other country I only had 1.5 hours transfer time but the airline expects you to checkin online 2 hours prior to that. I simply cannot and their rep was not helpful at all. The only way i can get on my flight is to pay additional of 55 euro which i can accept but its frustrating considrr other airline would have provide that service for free.	1
Vueling	this airlinenis a rip off, i tell them i want to cancel my flight and accept the fact i am loosing my ticket they said they wont be refunding me for the extra luggage i payed for which was like 60 euros+ the insurance , vueling steals peoples money avoid it trust me	1
Vueling	this company has no customer service, it is not possible to speak to a representative of the company, not even by email. It is now a month since I requested my money back for a canceled flight, I have not yet received either the money or a message that they are handling the matter -I will never use them again	1
Wizz Air	this company has very bad people at the check in counters at the check in before entering the plane I can say thieves and scammers my 16 year old son was robbed in a bizarre way he had hand luggage that barely exceeded their new criteria then they told him that he has to pay what the child did he paid Â£55.50 in cash he gave Â£60 and they didn't give him back the change saying they don't give back the change and the thing is even worse they sent me the bill by email since I bought the ticket for Â£44.50 so yes i feel my child was stolen only because they saw an opportunity to travel alone without parents so be careful with these scammers very bad experience and disappointing	1
SAS	this company is a complete disaster. I have tried to check in online. after recording 5 different passport details the form does not accept the address we're staying at, even though I recorded it exactly as described. no customer service can be reached, not even a chatbot. stay clear of this airline. worst "service " ever	1
SAS	this company is a complete disaster. I have tried to check in online. after recording 5 different passport details the form does not accept the address we're staying at, even though I recorded it exactly as described. no customer service can be reached, not even a chatbot. stay clear of this airline. worst "service " everSee more	1
Ryanair	this company is complete rubbish still waiting on refund from April sent email after email never even responded, tried ring them got no reply, 2 phone calls cost me 19 quid complete joke ,the sooner they told up the betternigel kent uk	1
Ryanair	this company is shocking we had our flight cancelled due to bad weather we wee assured we would get back all out of pocket expenses complete lie we claimed with receipts as told to do so and only got back a third of the money despite complaining we were totally dismissed out of hand.	1
Turkish Airlines	this company is the most dishonest I have ever had to deal with in my whole life. they cancelled my trip to Vietnam in early April promising me a prompt refund. it is 5 months now since the cancellation and i am still waiting for my money. literally a SCAM! they keep saying "We would like to inform you that due to the situation with COVID-19, your refund for order KZR*** is still pending". Even if there was a only single person really working at all of it it would have been sorted long time ago. I am about to hire a lawyer and it is a shame that i have to do that.TURKISH AIRLINES NEVER AGAIN!!!	1
Turkish Airlines	this company is the worst the bad and everything thats sucks its here, they too slow and really bad at their services, so i still have 1 more hour until my flight, but the lady take it too long for my flight going to uk and the tickets already been printed and then she said it was too late, and then the lady told me to go to the counter and when i ask her about the flight she does not give me a clear explanation and leave me alone there and just said i dont know about ur flight, this is the worst company for having a flight	1
Ryanair	this company need big improvement. charge use for everything, but service is different.today my flight was cancelled-not reason. now I loss 2 days of my holidays	2
Ryanair	this flight was very well priced, but i felt like i was a farm animal cooped up in such a tiny seat with no room what so ever. I also got charged a stupid amount for luggage and also to use the toilet!!! the flight was also late, but I guess for the low cost, this is to be expected	3
EasyJet	this horrible company lost my bike bag, As i was on a bike holiday i lost half of it. i had to go to the airport 2 times trying to sort it, and they was absolutely useless.When i got the biek the bike bag was ruined a Â£249 bag ruined. so for last 2 months been jumping though hoops trying to get compensation i finally got a payout and it would not even get me a second hand bike bag.EasyJet you are a disgrace and should be ashamed	1
Jet2.com	this is our go to airline.always a pleasure from the time you get to the airport until you arrive at youre destination.no waiting.carry on luggage in the hold with main case.staff always nice.very courteous and smiley.	5
Jet2.com	this is the 2nd time ive flown with jet2 and I have to say that i was very pleased with the comfort , the hospitality etc	5
EasyJet	this is the first time i have ever contacted easy jet and it was a very pleasant surprise top marks to Venessa.....	5
Norwegian	this is the most awful airline in history, they canceled my return flight from Boston to Gatwick with no notice, there was no customer support or help available at the airport and i was on hold trying to get through to their hotline for over an hour ! i had no option to get home with them so had to pay Â£2400 for a last minute ticket with another airline, since coming home i have tried on several occasions to get contact their customer services to get a refund with no response, their service is the worst i have ever encountered and i will never use them again	1
Turkish Airlines	this is the terrible company. very expensive but but quality is low. poor customer service. rude people. cheap food. nothing is good.	1
Vueling	this is the worst airline company that should never exist. got my flight cancelled without receipt of any message or email. if i did not check my flight status i would not have known it was cancelled. i am the one who should fix and change my flight to non direct and which let me loose my hotel reservation as well; then my return flight was cancelled again on the same day i was gonna fly!!!!!! the customer service at the airport is useless; i have to cancel my flight cause i do not trust them and i was afraid they will cancel anytime and i could not go home on time; my vacation for my birthday was ruined; and now they wont refund my money!!! fuÂ§Â§Â§Â§ pieces of sÂ§it. very bad management; very dishonest and cruel!!!!!!! must not book here!!!!!!!	1
Ryanair	this is the worst airline i have ever been on. after a disaster trip from london to paris (in which they refused to check a second luggage) and ordered me to "put my second bag in the trash can" if i wanted to board (i refused, that was my laptop!) i had to pay over 1,000 to get to paris in the eurostar. ryanair treats people like garbage, like you are not even human. their worst customer service person is a woman called X... avoid this airline like the plague! pay a little more to be treated like the human being you are!	1
Iberia	this is the worst company to deal with, rude customer service staff and incompetence when dealing with you. they gave me wrong booking information with my britishairways flight and caused me unecessary stress. i have written a complaint to their CEO and will never book with them again.	1
EasyJet	this is worst experience i have ever had. Online don't work, not able to connect to customer care and after waiting for long hours in chat room they simply disconnect saying i haven't responded.	1
EasyJet	this need to be called delay jet.I don't remember any flight with easy jet to any destination without delay. Corporate booking, private booking, delays delays delays.I propose to rename it to delay jet	1
Grupo AirFrance-KLM	this review is not about our experiences during flights as those were very good. However, we would avoid KLM in the future if booking involved a leg by Transavia. We could not check in online with Transavia as the ticket had been booked with KLM, an affiliate. There are no check in kiosks at Tenerife airport, so stood in line for 50 minutes for boarding pass. We had only carry-on and found this a frustrating waste of time. Too bad, because KLM is, unlike Transavia, a decent airline, but this is 2022. Get your computer systems aligned.	1
EasyJet	this review is purely for the customer service, which was hard to navigate to and then it took me over an hour waiting for a chatbot to respond to me. I've now been given a number to call - which annoyingly is now closed because it took so long to get through to anyone. I kind of expect this from this company so not too miffed...	3
EasyJet	this service is worst day after day your pseudo policy to protect your customer only resume itself to an email address which even if you provide every other details and information you are stuck with people more happy to follow useless procedures than providing a real customer service	1
Ryanair	this site is the most unuser friendly site i have ever came across, just spent the last 1-2 hrs trying to book a flight on my ipad to no avail. Ended up spending Â£100 extra with another airline just to stop me from tearing my hair out. Unbelievable, unacceptable and totally outrageous. How much money are you losing due to your tech incompetence	1
Jet2.com	this was my first time flying jet 2 and will do so from now on. I fly to malaga all the time and this was by far much bettr than any of the other airlines i previously flown with. staff where amazing and friendly.	5
Ryanair	this was my worst experience. The flight should take place at 00:30, but at 23:00 we were informed that the flight was delayed by almost 5 hours, without explanation or apology. Then at 00:40 our flight was simply cancelled. The airline did not even bother to change the flight, or book a hotel for customers before the next flight, and did not pay compensation. we were forced to buy new tickets for almost 300e, and sat at the airport for another 7 hours, all night. terrible service and attitude towards customers!	1
Ryanair	this was today the worst experience with other human beings i had since a long time. I arrived in Brussel from Punta Cana and had a connection flight to Berlin with Ryanair and from there to Vienna with Easyjet. Since i was in the transit area i did not get a boarding pass, but the security personal assured me that there was no problem to check in with the printed ticket i had from my online booking. i asked again another security personal and they told me i should maybe check at the Swissport Counter because Swissport is actually the company which handles ground handling for Ryanair at Brussel airport. Talking with the Ladies they told me that i might have to pay for the check in and i agreed to pay - then they told me i would have to go to another terminal to get the boarding pass but there would not be enough time to do this - and they could not do anything for me. I am sure it would not have been any problem for the Swissport ladies to make it possible to get me this boarding pass but they just had a real fun screwing me. This is the first time i booked a flight with Ryanair and for sure the last time. Everybody at the airport i talked with told me that is what they do all day long - trying to make the live miserable for their passengers. They just look out for the smallest error passengers possible make - like me - not getting a boarding pass and then screw them. It seems like the Swissport personal has a real fun doing exactly this at the Brussel airport. Finally i lost my connection flight from Berlin to Vienna and had to get another flight with Lufthansa to Vienna via Munich. It cost me an extra EU 260.00 and when i let the Swissport lady know you could see on her face that she was just happy about the problems she caused me and the money i lost.	1
Eurowings	this year been worst year to travel with euro wings i don't recommend them to any one they don't ever answer ur questions all u can do is email them and they take forever to answer really unprofessional lost my bag on top of it made me pay bunch money for taxis and made me lose days on my trip i have never experienced such horrible company before i do not recommend pay extra save ur self headache	1
EasyJet	thorough support and not too long a wait	5
SAS	thousands of dogs are being transported by Scandinavian Airlines (SAS) and others from the U.S. to laboratories around the world, where they're tormented and killed in pointless experiments.	1
EasyJet	time involved in getting reply is as bad as ryan air....and that is saying somthing	1
EasyJet	time to get through to an advisor was far to long.un nessecary flight time altered by 10 hours when there was another flight within 45 minutes of our original flight time !!!	1
Jet2.com	times, cleanliness and tea, all good.	5
Turkish Airlines	tk has turned into joke !!! This used to be prime airline that really cared for the customers nowdays it is huge airline and has lost the touch ...Because they are not european airline they can do whatever they want and they are not entitled to pay for compensations !!! the excuses that they are giving to us travel agents are super funny but they are untouchable.They can do what ever they want .If they have a delay they say that is because of restrictions in Istanbul or there was something wrong with the baggage .all things that are not force majeure .You play bingo flying them !!!!	1
Ryanair	to begin with we arrived at the airport 2 hours in advance, and when we arrived at the airport it turned out our flight was no longer going, ryan air gave us the option to fly 4 days later but then my vacation is almost over. We tried to contact ryan air but no one answered. We waited in the queue for 2 hours. so we bought another ticket to spain. after our vacation we tried to refund everything, finally after 3 months we get a message that we only get 250 euros back from the 800 euros that cost us! this company scams you. no matter how big the company is. I want to warn everyone here, DO NOT BOOK YOUR TICKETS WITH RYAN AIR, IT IS NOT WORTH IT!	1
Ryanair	to call this company an airline is a misnomer. it is a cattle moving operation somehow morphed into the people carrying business. i will never fly with them again, nor will any of my family (if i have to pay for them!)	1
EasyJet	to get hold of Easyjet customer services at 08:04 this morning, 2 hours and 20 minutes later I'm still holding!!!! The call centre only opened at 08:00 so for the sake of 4 minutes I'm having to hold for over two hours (minimum). EasyJet, the reason people are having to call you is because they can't do what they need to on the website or in my case you have over charged me TWICE for the same flight!!!! Genuinely really shocking service. Not only have you put your prices up extortionately for next year (clearly to recoup your losses this year) you are charging incorrectly on credit cards. Is this a scam in hope that people won't notice or the fact they don't want to lose a day in their lives hanging on and on and on and on and on and on and on listening to the same music???? Think of you poor customer service staff, do you think they are answering calls to people who are happy to have been holding for hours?Come on EasyJet, there are so many people who have recently been made redundant - employ some of them to answer your phones and actually deliver some sort of customer service!!!!	1
Turkish Airlines	to go to sharm el cheikh, the plane was too late and in istambul, we had to get a plane to cairo, visa was compulsory, we were three 75 euros. We arrived the day after , the tour opÃ©rator was nor at the airporgt, we had to pay 35 euros taxi. Turkish saiys they are responsible, but they do not send the money. Now they want the photo of the visas!!!!	1
EasyJet	to long waiting time and the agent closed the chat without awaiting my response.	1
Ryanair	to use this airline you either have to have no choice or be incredibly stupid! God help us if easy jet ever goes under!	1
EasyJet	today 11th Feb at 11.15 i started comms with Mohammad. I have an account login problem and an easyjet calendar display problem... after 30 mins of comms Mohammad suggested Ctl+Shift+N*. I did that and I lost him and the conversation... I want to book feb 17 to 20 faro to LGW but I cant get my Phine app to recognise my email and the laptop easyjet calendard does not work...How frustrating... I guess Ill just try another airline... Unless you can sort out this problem for me please?	2
Ryanair	today my husband was travelling from London Luton, He had cabin approved hand luggage. They took it away from him and other people because it was more than 140kg, so they took the luggage as check-in luggage. I would never ever will use rynair again. Terrible. However, I have called them, and the lady on the phone was very arogant, no customer service skills at all.	1
Ryanair	today news that 14+15 of august belgian pilots go on strike in charleroi. Sit and wait ? No, we rebooked but loose extra 1100 euro...i call upon every citizen NEVER to book with this crooked company. Not only RA, also the pilots using clients to get what they want, egoists (!) and the "vakbonden" (f*y*). Our family will never fly again with this so called cheap fly company. In the end we could have booked a luxury flight somewhere else. My big middlefinger to RA, pilots and vakbonden.	1
EasyJet	todays Assistant Akona was very helpful in assisting me with my enquiry	5
Lufthansa	tons of bad reviews but i actually had a good experience with Lufthansa!	4
Lufthansa	too big company, customers service big 0, saving each cent and because of that loosing customers.	1
EasyJet	too long time to wait on chat to customer service	1
EasyJet	too long to answer and closed the chat too quickly	1
EasyJet	too long to sort -took one hour to change a flight	1
EasyJet	too long. waited 20min and no associate	1
Ryanair	too many complications when booking and expensive add ons	1
EasyJet	too slow. poor service	1
EasyJet	took 30+ minutes before there was any response. As I was distracted elsewhere by this time they closed the conversation	1
EasyJet	took a long time for the chat to be answered, but when it was, Tariq helped me very efficiently and all my questions were answered	5
EasyJet	took a voucher due to covid and rebooked for Spain 2021 from Newcastle. now not flying direct from Newcastle to Spain they expect me to travel to Bristol and have a 5 hour wait in Bristol so instead of a 3 hour flight its now 9 hours. wont refund money as its booked with a voucher told to book from either Manchester 2 and a half hours away or take the 9 hour flight. not helpful at all. poor poor service.	1
EasyJet	took a while to get an agent - but once I did the service was great straightforward	5
Lufthansa	took an hour to check in. the useless app or website didnt allow me to change my seats before checkin. Called their expensive support number and it cost me Â£10 in call charges to choose the seats that I wanted. What a bloody joke. I wont be flying Lufthansa again.	1
EasyJet	took for too long for the easyjet person to join the call.	1
Jet2.com	took off almost on time better than most.defoe better than budget	5
EasyJet	took out easyjet insurance when i booked my flights i then had to change the flights and when i phoned the insurance to tell them they just told me the insurance is not transferable total con dont buy it	1
EasyJet	took over an hour to reach customer support. Once support is reached, i was away from my laptop. The agent closed the chat within 5 min which gives me no time to respond after waiting for over an hour. Ridiculous	1

EasyJet

they ended the chat and im not finished, no issue has been resolved, please get an adviser to contact me immediately

1

Ryanair

they fly to many places but dislike the hidden charges that you sometimes overlook and is so small in print that you miss reading it

4

Ryanair

they have a habit of rescheduling flights two weeks after purchase, suddenly instead of arriving in the evening it's the middle of the night and there is no transport home! but as two weeks have passed they know it's going to cost you more to cancel as other options have now gone up in costs meanwhile the airline pays less for a later booking with the airports. If you don't indent of providing the service at the agreed price don't less it in the first place dishonest, tricksters.

1

Grupo AirFrance-KLM

they have cancelled our flights and refuse to refund. We are seniors and can no longer travel after this. My credit card insurance company says vouchers are legal so will not re-imburse us either. Vouchers are only legal if accepted but they wont honour their own policy so are complicit with klm in being dis-honest and illegally keeping our money. That is CIBC credit card insurance company. Our Cibc credit card is now working on this but who knows if we will get anythingif I had the money I would sue them for mental distress, and putting us in more dangerous financial and health situation

1

Pegasus Airlines

they have destroyed our stroller and will not refund. Their reason was that my request was sent 7 working days after the flight. Never ever will I spend 1 dollar on this airline again. None of them do even speak English.

1

Ryanair

they have miraculous aircraft that can carry the previously impossible until money is produced!!! passengers are treated like cattle. I have personal experience of this!!!!!!!!!

1

EasyJet

they help me a lot with my problem

5

EasyJet

they help me with what I needed

5

Vueling

they just canceled our flight 5 days before departure! leaving us with NO otter options! We ordered tickets 4 months ago for this vacaytion as one traveler is in a wheelchair and we are travelling with small kids. DO NOT BUY TICKETS WITH VUELING!!!

1

Turkish Airlines

they left my wife stranded twice in two different countries, they used terrible language with her, refused to answer her, and ended up taking 72 hours to get to America on a flight that was supposed to be 20. Moreover they also refused to give her any kind of restitution, no food vouchers, airline vouchers nothing - they used racist language against her. I would NEVER EVER fly with this airline again.getting our money back has proven to be nothing but a three way finger pointing game.

1

Vueling

they lie, they hung up the phone if you try to reach them they won't answer emails they will lie again and again, and would never give you back any form of compensation. this is the orst company to flight with, i sincerly hope people start boicoting the sh... out of them so they go downas they should

1

Jet2.com

they looked after us really well as my husband waalks with a stick thank your staff at both ends

5

Ryanair

they lost my baggage and they also made me wait on the plane for 3 and half hours. my wean had a dirty nappy for that whole time

1

Vueling

they lost my baggage at the beginning of my vacations. so i had to buy my whole stuff new. i have a financial damage of about 3000 euros and they could not find my luggage. they payed 250euros!!! And lie that that's the max amount they pay. I don't recommend this thiefs.

1

Wizz Air

they made us pay â‚¬60 for hand luggage that was only 2 centimeters bigger (it couldn't fit into the frame without wrinkling, so the employee measured it with a meter and when he found out the 2 centimeters he fined)I don't recommend flying with them.

1

Ryanair

they make money by scandals, worst airlines I have been on. they will try to scam you to as much money as they can.airfare is cheap, however:-if you have ANY luggage you will pay an amount of money that's close to the air fare (if you do not pay that in advance you will end up paying even more)-priority pass is basically meaningless, you don't get priority check- in and in my experience there were only one check in counter, all you get is priority boarding which more than 50% of the passengers have...-the biggest scam of all is the early check in. you have to do early check in and if you don't you will pay something that is same as the original airfare itself.I bought the ticket from their app and I bought the luggage fees with priority pass to avoid paying extra charges however there was no mention of early check in the app nor in the confirmation email. so I ended up paying 3 times the original price of the ticked which I could have used to buy a much better flight with another airline-

1

Vueling

they messed up our name on our boarding pass and when we went to go change it they told us it was our fault and that we had to pay for a new ticket. they refuse to give us a refund for our ticket. all they cared about was getting their money and not helping us.

1

Ryanair

they need an email service, phone service is to expensive and we are now in 2012!!

3

Ryanair

they refuse to refund you for cancelled flights and then proceed to make it such a convoluted way to get the money back still with no success yet DO NOT BOOK WITH THIS AIRLINE

1

Wizz Air

they scam people... structurally ... they donÂ´t refund after transfer payment ....

1

Wizz Air

they scammed me âŒbe aware

1

Turkish Airlines

they see customer as source of money to milkhonestly bad experience !

1

EasyJet

they take my money and not answer court even â€¦

1

Ryanair

they trick you into buying a second cabin bag when you have one included already. not a good start.

1

EasyJet

they were really friendly and helped me fix the issue quickly

5

Ryanair

they will do all they can not give you a refund and all they can to overcharge you also

1

Ryanair

they will let you out over the weight limit then trya nd charge you on the way back

2

Vueling

they will overcharge you if they wantcrazy rude personalairline are scammers. i had 2 flights with this company todaythey charged my once for my bag 60â‚¬. second time didn'tbut it fit to that cagesuper rude and not polite people in the gateMY FIRST and LAST TIME with that company

1

Ryanair

they will soon have a outdoor loo and veiwing platform from the wing.

2

Grupo AirFrance-KLM

things happened already almost a year, but we still feel angry with this airline from time to time. First, they lost our luggage for several days. second, when they found our two luggage in another country and returned them to us, one piece of luggage was damaged severely. Third, when we claim the compensation, they just do nothing for several month. fourth, when we tried to contact them several times but failed because no human answered the phone. in addition, when we finally could talk to someone, the people who were responsible for that yelled at us. finally, after more than half year's struggle, they just find a stupid excuse to refuse part of the compensation ( during Covid time, they still ask for the quotation certificate from professional repair shop even though they SAW the photos with all the damaged luggage!!!!!!!!) that means they did not pay for the damage. we will never choose this airline.

1

Ryanair

third time flying with this carrier. Holds what it promises: no service, but essential transport covered well, sufficiently polite. No significant delays so far.

4

EasyJet

this agent is very unprofessional he didn't ask me any security questions and he told me i failed the security check and then he refuse to help me

1

Ryanair

this airline have no normal regulatins and just cut off custumers with their bad staff they are very bad

1

EasyJet

this airline is scamming people without any shame, they allowed me to book to france then denied me boarding because I am not french citizen, although France allow EU citizens from London which is my case, then they refused to refund the whole ticket !

1

Ryanair

this airline just gets worse, so poor

1

Ryanair

this airline selling you seats is a disgrace ! airport authorities, politicians, and governments should make ryanair stop stealing their customers !!! they try everything to sell you the seats .....on purpose they split families in the aircraft. They even split children from parents !!! this is a disgrace !!! Ryanair never again !!!! sack your senior team !!! i will make complain to every authority !!!

1

Ryanair

this airline service is pretty bad i only choose it due to price level. But i guess you get what you paid for. When i was transfering in Spain to other country I only had 1.5 hours transfer time but the airline expects you to checkin online 2 hours prior to that. I simply cannot and their rep was not helpful at all. The only way i can get on my flight is to pay additional of 55 euro which i can accept but its frustrating considrr other airline would have provide that service for free.

1

Vueling

this airlinenis a rip off, i tell them i want to cancel my flight and accept the fact i am loosing my ticket they said they wont be refunding me for the extra luggage i payed for which was like 60 euros+ the insurance , vueling steals peoples money avoid it trust me

1

Vueling

this company has no customer service, it is not possible to speak to a representative of the company, not even by email. It is now a month since I requested my money back for a canceled flight, I have not yet received either the money or a message that they are handling the matter -I will never use them again

1

Wizz Air

this company has very bad people at the check in counters at the check in before entering the plane I can say thieves and scammers my 16 year old son was robbed in a bizarre way he had hand luggage that barely exceeded their new criteria then they told him that he has to pay what the child did he paid Â£55.50 in cash he gave Â£60 and they didn't give him back the change saying they don't give back the change and the thing is even worse they sent me the bill by email since I bought the ticket for Â£44.50 so yes i feel my child was stolen only because they saw an opportunity to travel alone without parents so be careful with these scammers very bad experience and disappointing

1

SAS

this company is a complete disaster. I have tried to check in online. after recording 5 different passport details the form does not accept the address we're staying at, even though I recorded it exactly as described. no customer service can be reached, not even a chatbot. stay clear of this airline. worst "service " ever

1

SAS

this company is a complete disaster. I have tried to check in online. after recording 5 different passport details the form does not accept the address we're staying at, even though I recorded it exactly as described. no customer service can be reached, not even a chatbot. stay clear of this airline. worst "service " everSee more

1

Ryanair

this company is complete rubbish still waiting on refund from April sent email after email never even responded, tried ring them got no reply, 2 phone calls cost me 19 quid complete joke ,the sooner they told up the betternigel kent uk

1

Ryanair

this company is shocking we had our flight cancelled due to bad weather we wee assured we would get back all out of pocket expenses complete lie we claimed with receipts as told to do so and only got back a third of the money despite complaining we were totally dismissed out of hand.

1

Turkish Airlines

this company is the most dishonest I have ever had to deal with in my whole life. they cancelled my trip to Vietnam in early April promising me a prompt refund. it is 5 months now since the cancellation and i am still waiting for my money. literally a SCAM! they keep saying "We would like to inform you that due to the situation with COVID-19, your refund for order KZR*** is still pending". Even if there was a only single person really working at all of it it would have been sorted long time ago. I am about to hire a lawyer and it is a shame that i have to do that.TURKISH AIRLINES NEVER AGAIN!!!

1

Turkish Airlines

this company is the worst the bad and everything thats sucks its here, they too slow and really bad at their services, so i still have 1 more hour until my flight, but the lady take it too long for my flight going to uk and the tickets already been printed and then she said it was too late, and then the lady told me to go to the counter and when i ask her about the flight she does not give me a clear explanation and leave me alone there and just said i dont know about ur flight, this is the worst company for having a flight

1

Ryanair

this company need big improvement. charge use for everything, but service is different.today my flight was cancelled-not reason. now I loss 2 days of my holidays

2

Ryanair

this flight was very well priced, but i felt like i was a farm animal cooped up in such a tiny seat with no room what so ever. I also got charged a stupid amount for luggage and also to use the toilet!!! the flight was also late, but I guess for the low cost, this is to be expected

3

EasyJet

this horrible company lost my bike bag, As i was on a bike holiday i lost half of it. i had to go to the airport 2 times trying to sort it, and they was absolutely useless.When i got the biek the bike bag was ruined a Â£249 bag ruined. so for last 2 months been jumping though hoops trying to get compensation i finally got a payout and it would not even get me a second hand bike bag.EasyJet you are a disgrace and should be ashamed

1

Jet2.com

this is our go to airline.always a pleasure from the time you get to the airport until you arrive at youre destination.no waiting.carry on luggage in the hold with main case.staff always nice.very courteous and smiley.

5

Jet2.com

this is the 2nd time ive flown with jet2 and I have to say that i was very pleased with the comfort , the hospitality etc

5

EasyJet

this is the first time i have ever contacted easy jet and it was a very pleasant surprise top marks to Venessa.....

5

Norwegian

this is the most awful airline in history, they canceled my return flight from Boston to Gatwick with no notice, there was no customer support or help available at the airport and i was on hold trying to get through to their hotline for over an hour ! i had no option to get home with them so had to pay Â£2400 for a last minute ticket with another airline, since coming home i have tried on several occasions to get contact their customer services to get a refund with no response, their service is the worst i have ever encountered and i will never use them again

1

Turkish Airlines

this is the terrible company. very expensive but but quality is low. poor customer service. rude people. cheap food. nothing is good.

1

Vueling

this is the worst airline company that should never exist. got my flight cancelled without receipt of any message or email. if i did not check my flight status i would not have known it was cancelled. i am the one who should fix and change my flight to non direct and which let me loose my hotel reservation as well; then my return flight was cancelled again on the same day i was gonna fly!!!!!! the customer service at the airport is useless; i have to cancel my flight cause i do not trust them and i was afraid they will cancel anytime and i could not go home on time; my vacation for my birthday was ruined; and now they wont refund my money!!! fuÂ§Â§Â§Â§ pieces of sÂ§it. very bad management; very dishonest and cruel!!!!!!! must not book here!!!!!!!

1

Ryanair

this is the worst airline i have ever been on. after a disaster trip from london to paris (in which they refused to check a second luggage) and ordered me to "put my second bag in the trash can" if i wanted to board (i refused, that was my laptop!) i had to pay over 1,000 to get to paris in the eurostar. ryanair treats people like garbage, like you are not even human. their worst customer service person is a woman called X... avoid this airline like the plague! pay a little more to be treated like the human being you are!

1

Iberia

this is the worst company to deal with, rude customer service staff and incompetence when dealing with you. they gave me wrong booking information with my britishairways flight and caused me unecessary stress. i have written a complaint to their CEO and will never book with them again.

1

EasyJet

this is worst experience i have ever had. Online don't work, not able to connect to customer care and after waiting for long hours in chat room they simply disconnect saying i haven't responded.

1

EasyJet

this need to be called delay jet.I don't remember any flight with easy jet to any destination without delay. Corporate booking, private booking, delays delays delays.I propose to rename it to delay jet

1

Grupo AirFrance-KLM

this review is not about our experiences during flights as those were very good. However, we would avoid KLM in the future if booking involved a leg by Transavia. We could not check in online with Transavia as the ticket had been booked with KLM, an affiliate. There are no check in kiosks at Tenerife airport, so stood in line for 50 minutes for boarding pass. We had only carry-on and found this a frustrating waste of time. Too bad, because KLM is, unlike Transavia, a decent airline, but this is 2022. Get your computer systems aligned.

1

EasyJet

this review is purely for the customer service, which was hard to navigate to and then it took me over an hour waiting for a chatbot to respond to me. I've now been given a number to call - which annoyingly is now closed because it took so long to get through to anyone. I kind of expect this from this company so not too miffed...

3

EasyJet

this service is worst day after day your pseudo policy to protect your customer only resume itself to an email address which even if you provide every other details and information you are stuck with people more happy to follow useless procedures than providing a real customer service

1

Ryanair

this site is the most unuser friendly site i have ever came across, just spent the last 1-2 hrs trying to book a flight on my ipad to no avail. Ended up spending Â£100 extra with another airline just to stop me from tearing my hair out. Unbelievable, unacceptable and totally outrageous. How much money are you losing due to your tech incompetence

1

Jet2.com

this was my first time flying jet 2 and will do so from now on. I fly to malaga all the time and this was by far much bettr than any of the other airlines i previously flown with. staff where amazing and friendly.

5

Ryanair

this was my worst experience. The flight should take place at 00:30, but at 23:00 we were informed that the flight was delayed by almost 5 hours, without explanation or apology. Then at 00:40 our flight was simply cancelled. The airline did not even bother to change the flight, or book a hotel for customers before the next flight, and did not pay compensation. we were forced to buy new tickets for almost 300e, and sat at the airport for another 7 hours, all night. terrible service and attitude towards customers!

1

Ryanair

this was today the worst experience with other human beings i had since a long time. I arrived in Brussel from Punta Cana and had a connection flight to Berlin with Ryanair and from there to Vienna with Easyjet. Since i was in the transit area i did not get a boarding pass, but the security personal assured me that there was no problem to check in with the printed ticket i had from my online booking. i asked again another security personal and they told me i should maybe check at the Swissport Counter because Swissport is actually the company which handles ground handling for Ryanair at Brussel airport. Talking with the Ladies they told me that i might have to pay for the check in and i agreed to pay - then they told me i would have to go to another terminal to get the boarding pass but there would not be enough time to do this - and they could not do anything for me. I am sure it would not have been any problem for the Swissport ladies to make it possible to get me this boarding pass but they just had a real fun screwing me. This is the first time i booked a flight with Ryanair and for sure the last time. Everybody at the airport i talked with told me that is what they do all day long - trying to make the live miserable for their passengers. They just look out for the smallest error passengers possible make - like me - not getting a boarding pass and then screw them. It seems like the Swissport personal has a real fun doing exactly this at the Brussel airport. Finally i lost my connection flight from Berlin to Vienna and had to get another flight with Lufthansa to Vienna via Munich. It cost me an extra EU 260.00 and when i let the Swissport lady know you could see on her face that she was just happy about the problems she caused me and the money i lost.

1

Eurowings

this year been worst year to travel with euro wings i don't recommend them to any one they don't ever answer ur questions all u can do is email them and they take forever to answer really unprofessional lost my bag on top of it made me pay bunch money for taxis and made me lose days on my trip i have never experienced such horrible company before i do not recommend pay extra save ur self headache

1

EasyJet

thorough support and not too long a wait

5

SAS

thousands of dogs are being transported by Scandinavian Airlines (SAS) and others from the U.S. to laboratories around the world, where they're tormented and killed in pointless experiments.

1

EasyJet

time involved in getting reply is as bad as ryan air....and that is saying somthing

1

EasyJet

time to get through to an advisor was far to long.un nessecary flight time altered by 10 hours when there was another flight within 45 minutes of our original flight time !!!

1

Jet2.com

times, cleanliness and tea, all good.

5

Turkish Airlines

tk has turned into joke !!! This used to be prime airline that really cared for the customers nowdays it is huge airline and has lost the touch ...Because they are not european airline they can do whatever they want and they are not entitled to pay for compensations !!! the excuses that they are giving to us travel agents are super funny but they are untouchable.They can do what ever they want .If they have a delay they say that is because of restrictions in Istanbul or there was something wrong with the baggage .all things that are not force majeure .You play bingo flying them !!!!

1

Ryanair

to begin with we arrived at the airport 2 hours in advance, and when we arrived at the airport it turned out our flight was no longer going, ryan air gave us the option to fly 4 days later but then my vacation is almost over. We tried to contact ryan air but no one answered. We waited in the queue for 2 hours. so we bought another ticket to spain. after our vacation we tried to refund everything, finally after 3 months we get a message that we only get 250 euros back from the 800 euros that cost us! this company scams you. no matter how big the company is. I want to warn everyone here, DO NOT BOOK YOUR TICKETS WITH RYAN AIR, IT IS NOT WORTH IT!

1

Ryanair

to call this company an airline is a misnomer. it is a cattle moving operation somehow morphed into the people carrying business. i will never fly with them again, nor will any of my family (if i have to pay for them!)

1

EasyJet

to get hold of Easyjet customer services at 08:04 this morning, 2 hours and 20 minutes later I'm still holding!!!! The call centre only opened at 08:00 so for the sake of 4 minutes I'm having to hold for over two hours (minimum). EasyJet, the reason people are having to call you is because they can't do what they need to on the website or in my case you have over charged me TWICE for the same flight!!!! Genuinely really shocking service. Not only have you put your prices up extortionately for next year (clearly to recoup your losses this year) you are charging incorrectly on credit cards. Is this a scam in hope that people won't notice or the fact they don't want to lose a day in their lives hanging on and on and on and on and on and on and on listening to the same music???? Think of you poor customer service staff, do you think they are answering calls to people who are happy to have been holding for hours?Come on EasyJet, there are so many people who have recently been made redundant - employ some of them to answer your phones and actually deliver some sort of customer service!!!!

1

Turkish Airlines

to go to sharm el cheikh, the plane was too late and in istambul, we had to get a plane to cairo, visa was compulsory, we were three 75 euros. We arrived the day after , the tour opÃ©rator was nor at the airporgt, we had to pay 35 euros taxi. Turkish saiys they are responsible, but they do not send the money. Now they want the photo of the visas!!!!

1

EasyJet

to long waiting time and the agent closed the chat without awaiting my response.

1

Ryanair

to use this airline you either have to have no choice or be incredibly stupid! God help us if easy jet ever goes under!

1

EasyJet

today 11th Feb at 11.15 i started comms with Mohammad. I have an account login problem and an easyjet calendar display problem... after 30 mins of comms Mohammad suggested Ctl+Shift+N*. I did that and I lost him and the conversation... I want to book feb 17 to 20 faro to LGW but I cant get my Phine app to recognise my email and the laptop easyjet calendard does not work...How frustrating... I guess Ill just try another airline... Unless you can sort out this problem for me please?

2

Ryanair

today my husband was travelling from London Luton, He had cabin approved hand luggage. They took it away from him and other people because it was more than 140kg, so they took the luggage as check-in luggage. I would never ever will use rynair again. Terrible. However, I have called them, and the lady on the phone was very arogant, no customer service skills at all.

1

Ryanair

today news that 14+15 of august belgian pilots go on strike in charleroi. Sit and wait ? No, we rebooked but loose extra 1100 euro...i call upon every citizen NEVER to book with this crooked company. Not only RA, also the pilots using clients to get what they want, egoists (!) and the "vakbonden" (f***y***). Our family will never fly again with this so called cheap fly company. In the end we could have booked a luxury flight somewhere else. My big middlefinger to RA, pilots and vakbonden.

1

EasyJet

todays Assistant Akona was very helpful in assisting me with my enquiry

5

Lufthansa

tons of bad reviews but i actually had a good experience with Lufthansa!

4

Lufthansa

too big company, customers service big 0, saving each cent and because of that loosing customers.

1

EasyJet

too long time to wait on chat to customer service

1

EasyJet

too long to answer and closed the chat too quickly

1

EasyJet

too long to sort -took one hour to change a flight

1

EasyJet

too long. waited 20min and no associate

1

Ryanair

too many complications when booking and expensive add ons

1

EasyJet

too slow. poor service

1

EasyJet

took 30+ minutes before there was any response. As I was distracted elsewhere by this time they closed the conversation

1

EasyJet

took a long time for the chat to be answered, but when it was, Tariq helped me very efficiently and all my questions were answered

5

EasyJet

took a voucher due to covid and rebooked for Spain 2021 from Newcastle. now not flying direct from Newcastle to Spain they expect me to travel to Bristol and have a 5 hour wait in Bristol so instead of a 3 hour flight its now 9 hours. wont refund money as its booked with a voucher told to book from either Manchester 2 and a half hours away or take the 9 hour flight. not helpful at all. poor poor service.

1

EasyJet

took a while to get an agent - but once I did the service was great straightforward

5

Lufthansa

took an hour to check in. the useless app or website didnt allow me to change my seats before checkin. Called their expensive support number and it cost me Â£10 in call charges to choose the seats that I wanted. What a bloody joke. I wont be flying Lufthansa again.

1

EasyJet

took for too long for the easyjet person to join the call.

1

Jet2.com

took off almost on time better than most.defoe better than budget

5

EasyJet

took out easyjet insurance when i booked my flights i then had to change the flights and when i phoned the insurance to tell them they just told me the insurance is not transferable total con dont buy it

1

EasyJet

took over an hour to reach customer support. Once support is reached, i was away from my laptop. The agent closed the chat within 5 min which gives me no time to respond after waiting for over an hour. Ridiculous

1