ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	the representative was extremely helpful	5
Jet2.com	the return flight was superb. take off ontime, landing early in Leeds, great experience.....which is the norm with Jet2Outbound wasn't just as good. Too many passengers had spent considerable time in the lounge prior to boarding. Can they not be sat at the back of the plane?	5
Air Europa	the round trip flight had no air conditioning, the plane was dirty and the food was bad.Those who attend in Santa Cruz de Tenerife behaved very unpleasantly, (they forget that thanks to the fact that we travel in their airline, they have work) they act with a very bad character and mistreat travelers when I tell something I think it is the volcano effect, however those of Miami and Madrid were very attentive.the airline's online page does not allow the payment of luggage online so they charge you more expensive at the airport, a modern form of consumer scam	1
Lufthansa	the rudest and most disgusting people I have encountered in fly ing for over 25 years. How low can you go?Story was that my luggage carry on was 9,5 kg 8kg is allowed and at the gate woman said I need to check in. I refused and said I would take things I bough in the airport where lady shouting I am not allowed to take them out as it too late to do thatâ€¦ shocking! Too late to take my shopping bag that I m allowed to carry separately. She then called another guy who was threatening to take me off plane and refused to show name tag or ID. At this time my nerves are damaged but this experience! Shame on you Lufthansa so employing and making your staff policemen with no manners or dignity. Will avoid at all costs to fly with you again	1
Ryanair	the ryanair groundstaff or in spain azul have no manners no social skills , they must have to spend time in a gestapo training camp to land the job , anyway the way i was spoken to and treated made me look to my jacket to see if perhaps there had been a jews star attached .	1
Ryanair	the service is cheap, and obviusly for what you are paying you lack of certain confort like meals or sleep hehe cause they try to sell you stuff the whole way, but ive been able to visit london and rome for less than 30 euros roundtrip so i guess it wort it	5
EasyJet	the service is good and the staff is perfect to complete my request, it is very helpful!	5
Ryanair	the service is terrible is like a chineese market trying to sell if it is possible chickens. The landing was reaaaaaalllllyyyy bad....	2
Ryanair	the simplest company forever! never again ?!!!! you can take my money from the account for one second but in order to return it I have to wait for you for 4 months! ???? I don't want you stupid vouchers, wrap it in g @ & a! I want my money and don't tell me I'm in line to wait !!! I have no desire to wait for you for another 4 months! I hope you go bankrupt I hope !!!	1
Ryanair	the site did not accept correction of the name 1st time, then asked as much as a new ticket to change a single letter. As a IT person I know - it costs them 0 to fix it free of charge, but hey why not charge double the tickets. On top of it - they already got my family details properly filled in their site... I thought there is no worse than Wizz, but lo and behold - there is.	1
Jet2.com	the staff - all excellentso helpful	5
Jet2.com	the staff and great landing by the pilot in tough conditions!	5
Jet2.com	the staff from the airports and on the airline were all very friendly and helpful. Thank you all.	5
EasyJet	the staff member was very helpful and compassionate which made our interaction so much easier. thank you so much	5
Jet2.com	the staff were effecient ,pleasant and considerate. Plane very clean	5
Jet2.com	the staff were friendly and helpful nothing was too much trouble.	5
Jet2.com	the staff were lovely the flight great we always fly with your airline good all round xxx	5
Jet2.com	the staff were pleasant, the plane was clean and tidy, not many vegan options though :(	5
Jet2.com	the staff were wonderful, but the price of the flights are ridiculous. I paid 750 return and the return was only about 40. ridiculous	5
Jet2.com	the stuff the booking process everything.	5
EasyJet	the team member was very helpful and efficient and sympathetic	5
EasyJet	the time of response is super longue from your side but if you leave 10mn from your desk, the conversation is closed	1
Ryanair	the usual non working website that does not send out password reset emails when you try to log in, every time this is the third in six months i try to book flights the website does not work, how is it that other companies dont have this trouble? dont they pay their bills? an absolute joke every time theres something different not working. time get your act together you must be losing so much business...or dosn't anybody actually give a damn?	1
EasyJet	the voucher 16H6MV is expired on 12 october 2024 but there are no flights from Tel Aviv to Paris and from Paris to Tel Aviv in the near future. Thus I would like to be reimbursed or prolonged the voucher	1
EasyJet	the wait is too long	4
EasyJet	the waiting time is too long, but the service is very good	4
EasyJet	the waiting time was long but the person was very helpful and sort out my ticket issues asap	5
EasyJet	the waiting time was too long but the solutions were quick	4
Ryanair	the web site crashed every time that i pressed ' pay now' .(for 2 hour ) it constantly pushed me backwards to the 'insurance page ' 7 times !!!!! it constantly tried to return me to ' reserved seating ' when i had ticked "random seating".Painful and worst website ever .Bordering on contrived to get one to tick a box you don't want ?SUSPICIOUS MARKETING PRACTICES ?And i'm a fan!!!BUT THEY NEED A NEW WEBSITE EXPERIENCE . I COULD NOT EVEN FIND A PLACE TO JUST CANCEL A TICKET SO THEY COULD RE SELL IT .	1
EasyJet	the webchat service provided by Lolo was exceptional. Patient while we worked through different change options and explained the various charges clearly. The cost of making changes to the booking is disappointing - the original flights were nearly Â£500 and the new flights are <Â£200 and i had to pay Â£98 to make the change. That's the unfortunate downside of budget airlines I guess. At least however, Easyjet are still willing to provide easily accessible live chat unlike other competitor services.	5
Grupo IAG	the website is riddled with bugs and poor design that force you to spend hours on the phone. There's also no way to report a website bug or get tech support? Like do you have the hubris to assume the website is simply infallible. I tried to change my booking, they said do it on the website, I said I can't cause the website is down (since all 3 of my devices had been saying "too busy right now" for weeks), I eventually fixed that by going into private browsing, then the webpage crashed, then I managed to get to manage my booking and the cancel option was hidden behind a burger menu that disappears unless you scroll the right way, then when I tried to cancel I got "Some technical exception from the CRUT service during real time credit" which basically means my voucher and avios won't appear in my account. Luckily the phone lined have just shut so I'll have to wait til tomorrow when the flights will have been taken ðŸ™‚	1
Grupo IAG	the website never works, if you try to do it on your mobile - half of the options don't work. if you need to claim something- you are in trouble, cause you will never reach them and can just hope they will back to you within the next half-year	1
Ryanair	the whole experience left a bad taste in my mouth. I was surprised they weren't selling the big issue as well as smokeless cigarettes, scratch cards etc. The only reason i flew with them is because my company booked the flights. The fanfare when the plane lands is particularily ridiculous!!! the staff are also lacking in professionalism, I will never pay for a ticket personally with Ryan air, I'd rather pay twice the price for a less 'chavvy' service.	2
EasyJet	the whole experience was easy and the issue was sorted out very quickly.	5
Jet2.com	the whole experience was excellent, from check in to boarding and the inflight service.	5
Jet2.com	the whole flight experience was positive, the aircraft was clean and on time.	4
Jet2.com	the wife and I requested assisted travel. and it was brilliant,thankyou,not so good on the return journey,but still a great help.	5
EasyJet	the worker helped me with kindness	5
Ryanair	the worse experience ever! First, i had to queue to get a boarding pass even though i have only a light back pack. I wasn't given the option to print the boarding pass! And I have EU residence why I would need to go through those checks?Humiliation and disrespect!Then the lady who was responsible at the airport for boarding didn';t let meon the plane although it was still there! It was last call on the board and just refused and was swearing and using improper vacubulary and it is the aircompany?	1
Ryanair	the worst Airline ever, they charge 33Â£ per flight for each person, an extra 99Â£ for me and my 2 children...a rip off, i will pay more money now and go to BA....	1
Ryanair	the worst Customer Care ever existed, not it actually doesn't exist at all. I don't know why we pay their Customer Care department, my flight got canceled on the 1st of January, and I got a lot of issues for that reason and NOBODY is taking care of my refund. I open chat, and the support agent answers every time "I escalate your ticket to the right department" and close the chat. I have no possibility to talk to anyone. What a bad company	1
Grupo IAG	the worst airline app in the industrythe confusing and lagging app makes it virtually impossible to be certain to have successfully completed any simple transaction - like checking in....( 90 minutes to complete a venice-heathrow check in) have a look how the cheap boys are doing it: ryanair, wizz, easy,... all stuff that works .. now let's see the flight !	1
Turkish Airlines	the worst airline ever / customer service tooTried to change my ticket , got the worst service.Tried to do it on their webpage and it did not allow me.Called 8 agents and no gave me different excuses for their system, filed a feedback form and no call back from them.This has been a nightmare.They dont care about their customers .Stay away from turkish airline.	1
Ryanair	the worst airline ever put on the earth ! they will not reply to complaints,and i think that is disgusting,even after sending 2 letters,also forgot to book my luggage for return trip,ooops, so went back on, one bag was for 12 yr old and one for me the charge? "Â£95 " yes 95, for 2 bags, i can go on and on about them. i have pleaded with other airlins to fly from edinburgh to malta but no go, as this crap airline is the only one that will fly to malta form edinburgh direct,	1
EasyJet	the worst airline ever stay away from it like plague	1
Lufthansa	the worst airline ever. No customer service, staff unprofessional with bad attitude. avoid them if all possible since this is the only way they might get the message one day.	1
Ryanair	the worst airline ever. my first time and i promise the last time as well.they didn't let me know the airport check in fee at the time of booking, a fee i've never ever heard of from any other airlines on this planet - i fly on average once every other weeks btw.i was actually trying to print the boarding pass online in advance without knowing there is a fee by not doing that. however unfortunately, because i was an international traveler, the system didn't allow me to enter the immigration related questions and the online check-in was unsuccessful.I complained this to the airline employee at the check in counter, and got very rude answers and ended up pay for their fault.	1
SAS	the worst airline in my experience, 2 flights equels 2 delays equels lost connection at orly airport for pau, obliged to take a taxi, hotel and another flight, compensation zero, reply to my claim 6 weeks later with an explaination that the delay was no longer than 2 hours so no compensation,it was a delai long enough to cost me 400â‚¬ it certainly was not me that was late, disgusting treatment on flight and on the ground and contact robotic	1
Ryanair	the worst airline since slice bread.Never recommend	1
Lufthansa	the worst airline. The customer service lies or gives wrong information. They cancel flights without any explanation. They refuse to refund a ticket that was cancelled by the airline themselves	1
Turkish Airlines	the worst airlines ever, PERIOD . zero customer service , they dont speak english , they disrespect customers who speak english to them . crowded palnes and not clean . turkish ground services are no better either . nightmare airlines . avoid at any cost .	1
Pegasus Airlines	the worst airlines ever. I had a delay to my destination for 4 days!!!! It's crazy, the company does not gives any compensation. Morover the flight was again delayied after 4 days delay about an hour. I will not reccomend anyone to flight with Pegasus	1
Ryanair	the worst airlines in Europe.0 customer support0 respect0 quality	1
Wizz Air	the worst compani ever and the team are the same the manager for this compani in Luton is the most uneducated person and i believe he has some mental problems sry for saying that â€¦but i had the bording pass and he said i have to pay for the check in i dont know how come this company is still existing and the wizz manager for this moning at 6.35 flight from luton to istambul i recommend him to see the best psihiatric doctor he need that 100%	1
Wizz Air	the worst company I know, I fly very often a month with Wizz to Suceava and almost every time it is delayed and especially on Suceava, and they notify you very late even before opening the gate. They don't think that people fly with small children and children don't have patience anymore. I would like this company to leave Suceava and another more serious one to come. Before there was Manchester-Suceava an Irish company and flights on time plus cheap tickets, but I don't know how they managed to remove the Irish airline from Suceava	1
Ryanair	the worst company ever, my suitcase was broken and I made a claim in the airport, the lady told me I had to wait 7 days to claim 50 euros (which they offered for my broken suitcase as there was no purchase receipt).After 10 days, I go to make the claim and I see that I didn't have to wait 7 days but i have to make the claim within 7 days at the most.	1
Wizz Air	the worst company ever. a bunch of thieves.I was entitled for a refund, it took me almost a year to trying to get it, they were lying, then ignoring emails from my broker who was acting on my behalf, I sent letters to their complaint department and to aviation governing body, to no avail, they dont seem to care. I gave up in the end. The only positive outcome is that I will never deal with them again .	1
Grupo IAG	the worst company everalways flying business and always problems of downgrade or cancellation due to over booking WTF !!!!I hate them, never again with those losers	1
Ryanair	the worst company i have ever dealt with, customer support is at zero level	1
Ryanair	the worst company in Europe prides itself on being the first. Systematic delays, dirty planes, bus boarding to save money on the backs of customers. Of course the tickets are very expensive. There are so many serious companies that you absolutely must avoid Ryanair	1
Ryanair	the worst company. the service is very bad. the money disappears. you provide them with a transaction that money was transferred to them. then they don't know anything. in a word, they begin to act like scammers	1
EasyJet	the worst customer service everI have never been frustrated like the time I stupidly choose Easyjet,I have been chasing a refund for more than 60 daystwo times I asked to talk to a manager, and guess what, no one called me yet, all I got is, yes suer a manager will contact you!!!!!! nothingCase ID 05811183 and ID: 181204429	1
EasyJet	the worst customer service i have ever come a cross	1
Vueling	the worst experience ever had with this airline, it's supposedly cheap but they cheat right in front of you. On Sunday, July 14, I was helped in Amsterdam at 4:00 am by the team leader and this man should really be ashamed of himself with his anti-social attitude! they just put a homeless person behind the counter who cheats you in front of you, I have never paid for hand luggage with any company and here I had to pay â‚¬ 105 for my hand luggage. this man really needs to learn manners. I hope he will get a bad karma this idiot! This man must work at the garbage dump because he really don't have manners!	1
Ryanair	the worst ryan air staff in ketowice airport my flight on ketowice to stanstead uk on 21 06 24 flight 9. 25 pm delayed went to counter no appoligy paid piorioty for cabin lagguage cabin lagguage just 2 inches extra ask me to pay 75 euros the ryan air stuff was really rude to me very bad behavior has to change the the staff on ketowice airport as i had booked 4 seats of family what way of making money worst staff in ketowice airport was handling custumers is this way the Ryan air staff should handle ??? ryan air managers please send notice to the this staff in ketowice airport i dont understant when i paid cabin lagguage and ask me again 75 euros ?? please this ketowice ryan air staff need to replace they are so rude to customers very bad handling of custumrs many thnks	1
Eurowings	the worst travel experience ever. our luggage was misplaced during a layover and we were without any luggage in london for 3 days. there is no good phone number to talk to someone to track our luggage. avoid this airline at all cost.	1
Wizz Air	their support is literally telling you lies on the phone and is extremely rude.I rebooked a flight because of their support then they refused to honor what they promised.Their support people are untrained, rude, and hang up whenever they like.I would honestly suggest paying a little more and taking any other airline.	1
Jet2.com	their website has not been working for 12 hours - one cannot complete a booking. I have had my bank details on their final booking page for ages now, tried 2 dozen times to book, the page does not work. A year ago I had a similar problem with Jet2.com. it seems incredible that they cannot pay for a decent website.	1
Grupo IAG	their website is JUNK! been trying to check in for minutes now and its just not responding.	1
Ryanair	there is a glitch in the system, when I made check-in, my name on the boarding pass was my credential login FB, as non EU citizen I don't have online boarding pass, I tried to explain this to CS multiple time, they just ignore me, I do have evident and I sent it via email but they keep sending the same templateticket number Ryanair Ref: 39137814	1
Ryanair	there is no leg room and it is too crowded if you are claustrophobic this is not the air line for you.	1
EasyJet	there was a bit of a wait, and at one point I lost my turn as you need to keep the chat window open and it does not ping, however once connected the advisor was patient and helpful and solved my issue and saved me paying for a whole new service by updating my existing booking	4
EasyJet	there was a mistake and the agent managed to fix it in no time, super helpful.Thanks	5
Jet2.com	there was a slight delay on our return flight or I would have scored it 5. The food was good and our flights were enjoyable with the exception of the delay.	4
Jet2.com	there were no ques at check in everything was great also the cabin crew were brilliant	5
Vueling	they absolutely don't care about customer problems.	1
Ryanair	they advertise cheap flights which may be true if you travel in the hold naked with no luggage.my personnel experience march 2022 holiday was original price of Â£163. by the time we got back to uk was Â£450 they are not cheap . every thing including what seats you sit in is extras .we did receive an explanation of some of the costs we would incur on 17/03/2022 trouble being we flew out on 16/03/2022.	1
Ryanair	they are a big scam, the flight got 6 hours delayed because of the engine problem and we changed the flight, and the new one was also broken so we changed to 3rd one. There was 6 hours delay. They said they will pay the compensation and now theyy say it is because of the weather, they dont pay anything. TOTALLY SCAM AND I WILL SUE THEM FOR ALL THE DRAMA. Everything is recorded with the pilot and the compensation promises! Dont use this bad company. they are a big scam	1
Grupo AirFrance-KLM	they are connected with delta which is their saving grace, not the friendliest of people especially in amsterdam. not sure why that is.every once in awhile you get a good flight attendant or helper. being generous with 3 stars	3
Eurowings	they are not one of the worse airlines, they ARE the worst ever with honor! They lost my bag for my flight from Nice to Berlin just a 2 hours flight and they just manage to excel in failing. To this moment I haven't got it yet and It has been one month. They keep shipping it to wrong addresses all over Europe and in fact I live in Dubai !!!!!!!!!!!!!!!!!!!!	1
EasyJet	they are not responfing to questions. They make you go to the airport even if the plane is overbooked and you cant check in.	1
Ryanair	they are thief and liars i will never fly with them again!!!	1
Ryanair	they are thieves and scam.. they will deduct the money and will not confirm the ticket and also not willing to help	1
Ryanair	they are worst company ever exist, sadly people will still fly as its cheap, damn ryanair 3 times in a row changed my seat when i paid for exact seats (3 FLIGHTS IN A ROW) . Paid for priority twice and it never appeared on checkin, had to redo it again and again.	1
EasyJet	they cancel our flight, arrange alternative but we have to pay luggage fees again - told to claim this back - you would think this should be easy - NO ITS NOT - I just want the money back all receipts uploaded yet no refund!	1
Ryanair	they cancelled a flight but charged us for it. booked another flight, no confirmation, booking isn't even showing up, waited for over two hours for the phone to be answered, it wasn't. i have to give star. there is no opinion for no or zero stars. id give many zero stars. i never write reviews, life is too short but this is a rubbish way to be treated. so lost the will to live cant even be bothered to write it properly.	1
Turkish Airlines	they cancelled my flight and after 45 days im still chasing my refund, i keep calling and they keep sending me to different places, customer service told me to go to airport to get my money back, sales office told me they dont have cash and i have to contact another customer service via email ...let see how long more should i wait...	1
Vueling	they cancelled my flight and did not tell me, i turned up to the airport to be told that the flights are leaving with veuling. i have spent the last 3 weeks chasing a compensation.	1
Lufthansa	they cancelled my flight and they refuse to put me on a new flight. every time i called the help they either left me hanging for hours with no one their to answer my calls, or they lied on the live chat to make excuses why they aren't rebooking me. very upsetting experience. they are really horrible to deal with. not advisable to use them!	1
EasyJet	they cancled my flight 10min before departing	1
Ryanair	they changed the gate number 4 times, delayed by 4+ hours AND the service was terrible on the plane. we hadn't eaten since 5 pm and they didn't even ask us if we wanted to eat anything. i don't recommend this airline, only if your really trying not to spend too much money on a plane. I expected better :/	1
Ryanair	they charged me 55 euro to check in at the airport without any prior communication that i must do that . when i asked for a refund they said i should have read their terms and conditions - so instead of ACTUALLY EMAILING THEIR CLIENTS THAT THEY SHOULD DO THAT - they charge us at the airport. what kind of airline does that? charge people at the desk??	1
Lufthansa	they charged me twice my luggage cause the system was failing. When realizing about it the told me "we can not cancel the payment, complete a customer support form" 3 months later they are answering "you intentionally bough 2 luggages, bye". never flying with them again	1
Lufthansa	they damaged my suitcase, and they have accepted to pay for it. but still 2 months later they havent payed up yet.it is the worse costumer experince i ever had, no one to talk to, just copy-paste answers.very disapointed, at some point i have to give up getting my money back for my suitcase even though klufthansa has accepted to pay.	1
Pegasus Airlines	they delayed the flight 1 hour, then another 30 mins and another 30 mins. they did not accept my small bag and I had to choose either missing the next flight or my checked baggaage leave behind as I had only 12 minutes to the next flight departure. The customer service was helpless, unprofessional, arrogant, rude and do not take any responsibility. I don't recommend this airline even if they offer you free flight.	1
Lufthansa	they did not offer wheel chair to 70 year old person and they said airlines is not responsible for wheel chair not available and had to miss the inter connect.	1
Ryanair	they didint give me a flight i really dont like this website on my mums life they get to wide with me im very sorry but this is a TRUST website 1v1 my user is not tfue says u on god never come here again THE IDAE OF THE MASTERBATION OF MINIORS WE WILL GIVE SLOPY JOES XOXXOOX INFO FROM JST TRUST	1
EasyJet	they didn't respond, I got three messages all at one time after waiting for an hour saying that they had tried to chat and due to no response the chat was disconnected	1
EasyJet	they didnt help me with my refund even though i got displayed a weird currency for some reason which looked like a bug so i didn't know i got an allocated pricy seat.	1
EasyJet	they don't refund even in a pandemic. I call it a steal	1

EasyJet

the representative was extremely helpful

5

Jet2.com

the return flight was superb. take off ontime, landing early in Leeds, great experience.....which is the norm with Jet2Outbound wasn't just as good. Too many passengers had spent considerable time in the lounge prior to boarding. Can they not be sat at the back of the plane?

5

Air Europa

the round trip flight had no air conditioning, the plane was dirty and the food was bad.Those who attend in Santa Cruz de Tenerife behaved very unpleasantly, (they forget that thanks to the fact that we travel in their airline, they have work) they act with a very bad character and mistreat travelers when I tell something I think it is the volcano effect, however those of Miami and Madrid were very attentive.the airline's online page does not allow the payment of luggage online so they charge you more expensive at the airport, a modern form of consumer scam

1

Lufthansa

the rudest and most disgusting people I have encountered in fly ing for over 25 years. How low can you go?Story was that my luggage carry on was 9,5 kg 8kg is allowed and at the gate woman said I need to check in. I refused and said I would take things I bough in the airport where lady shouting I am not allowed to take them out as it too late to do thatâ€¦ shocking! Too late to take my shopping bag that I m allowed to carry separately. She then called another guy who was threatening to take me off plane and refused to show name tag or ID. At this time my nerves are damaged but this experience! Shame on you Lufthansa so employing and making your staff policemen with no manners or dignity. Will avoid at all costs to fly with you again

1

Ryanair

the ryanair groundstaff or in spain azul have no manners no social skills , they must have to spend time in a gestapo training camp to land the job , anyway the way i was spoken to and treated made me look to my jacket to see if perhaps there had been a jews star attached .

1

Ryanair

the service is cheap, and obviusly for what you are paying you lack of certain confort like meals or sleep hehe cause they try to sell you stuff the whole way, but ive been able to visit london and rome for less than 30 euros roundtrip so i guess it wort it

5

EasyJet

the service is good and the staff is perfect to complete my request, it is very helpful!

5

Ryanair

the service is terrible is like a chineese market trying to sell if it is possible chickens. The landing was reaaaaaalllllyyyy bad....

2

Ryanair

the simplest company forever! never again ?!!!! you can take my money from the account for one second but in order to return it I have to wait for you for 4 months! ???? I don't want you stupid vouchers, wrap it in g @ & a! I want my money and don't tell me I'm in line to wait !!! I have no desire to wait for you for another 4 months! I hope you go bankrupt I hope !!!

1

Ryanair

the site did not accept correction of the name 1st time, then asked as much as a new ticket to change a single letter. As a IT person I know - it costs them 0 to fix it free of charge, but hey why not charge double the tickets. On top of it - they already got my family details properly filled in their site... I thought there is no worse than Wizz, but lo and behold - there is.

1

Jet2.com

the staff - all excellentso helpful

5

Jet2.com

the staff and great landing by the pilot in tough conditions!

5

Jet2.com

the staff from the airports and on the airline were all very friendly and helpful. Thank you all.

5

EasyJet

the staff member was very helpful and compassionate which made our interaction so much easier. thank you so much

5

Jet2.com

the staff were effecient ,pleasant and considerate. Plane very clean

5

Jet2.com

the staff were friendly and helpful nothing was too much trouble.

5

Jet2.com

the staff were lovely the flight great we always fly with your airline good all round xxx

5

Jet2.com

the staff were pleasant, the plane was clean and tidy, not many vegan options though :(

5

Jet2.com

the staff were wonderful, but the price of the flights are ridiculous. I paid 750 return and the return was only about 40. ridiculous

5

Jet2.com

the stuff the booking process everything.

5

EasyJet

the team member was very helpful and efficient and sympathetic

5

EasyJet

the time of response is super longue from your side but if you leave 10mn from your desk, the conversation is closed

1

Ryanair

the usual non working website that does not send out password reset emails when you try to log in, every time this is the third in six months i try to book flights the website does not work, how is it that other companies dont have this trouble? dont they pay their bills? an absolute joke every time theres something different not working. time get your act together you must be losing so much business...or dosn't anybody actually give a damn?

1

EasyJet

the voucher 16H6MV is expired on 12 october 2024 but there are no flights from Tel Aviv to Paris and from Paris to Tel Aviv in the near future. Thus I would like to be reimbursed or prolonged the voucher

1

EasyJet

the wait is too long

4

EasyJet

the waiting time is too long, but the service is very good

4

EasyJet

the waiting time was long but the person was very helpful and sort out my ticket issues asap

5

EasyJet

the waiting time was too long but the solutions were quick

4

Ryanair

the web site crashed every time that i pressed ' pay now' .(for 2 hour ) it constantly pushed me backwards to the 'insurance page ' 7 times !!!!! it constantly tried to return me to ' reserved seating ' when i had ticked "random seating".Painful and worst website ever .Bordering on contrived to get one to tick a box you don't want ?SUSPICIOUS MARKETING PRACTICES ?And i'm a fan!!!BUT THEY NEED A NEW WEBSITE EXPERIENCE . I COULD NOT EVEN FIND A PLACE TO JUST CANCEL A TICKET SO THEY COULD RE SELL IT .

1

EasyJet

the webchat service provided by Lolo was exceptional. Patient while we worked through different change options and explained the various charges clearly. The cost of making changes to the booking is disappointing - the original flights were nearly Â£500 and the new flights are <Â£200 and i had to pay Â£98 to make the change. That's the unfortunate downside of budget airlines I guess. At least however, Easyjet are still willing to provide easily accessible live chat unlike other competitor services.

5

Grupo IAG

the website is riddled with bugs and poor design that force you to spend hours on the phone. There's also no way to report a website bug or get tech support? Like do you have the hubris to assume the website is simply infallible. I tried to change my booking, they said do it on the website, I said I can't cause the website is down (since all 3 of my devices had been saying "too busy right now" for weeks), I eventually fixed that by going into private browsing, then the webpage crashed, then I managed to get to manage my booking and the cancel option was hidden behind a burger menu that disappears unless you scroll the right way, then when I tried to cancel I got "Some technical exception from the CRUT service during real time credit" which basically means my voucher and avios won't appear in my account. Luckily the phone lined have just shut so I'll have to wait til tomorrow when the flights will have been taken ðŸ™‚

1

Grupo IAG

the website never works, if you try to do it on your mobile - half of the options don't work. if you need to claim something- you are in trouble, cause you will never reach them and can just hope they will back to you within the next half-year

1

Ryanair

the whole experience left a bad taste in my mouth. I was surprised they weren't selling the big issue as well as smokeless cigarettes, scratch cards etc. The only reason i flew with them is because my company booked the flights. The fanfare when the plane lands is particularily ridiculous!!! the staff are also lacking in professionalism, I will never pay for a ticket personally with Ryan air, I'd rather pay twice the price for a less 'chavvy' service.

2

EasyJet

the whole experience was easy and the issue was sorted out very quickly.

5

Jet2.com

the whole experience was excellent, from check in to boarding and the inflight service.

5

Jet2.com

the whole flight experience was positive, the aircraft was clean and on time.

4

Jet2.com

the wife and I requested assisted travel. and it was brilliant,thankyou,not so good on the return journey,but still a great help.

5

EasyJet

the worker helped me with kindness

5

Ryanair

the worse experience ever! First, i had to queue to get a boarding pass even though i have only a light back pack. I wasn't given the option to print the boarding pass! And I have EU residence why I would need to go through those checks?Humiliation and disrespect!Then the lady who was responsible at the airport for boarding didn';t let meon the plane although it was still there! It was last call on the board and just refused and was swearing and using improper vacubulary and it is the aircompany?

1

Ryanair

the worst Airline ever, they charge 33Â£ per flight for each person, an extra 99Â£ for me and my 2 children...a rip off, i will pay more money now and go to BA....

1

Ryanair

the worst Customer Care ever existed, not it actually doesn't exist at all. I don't know why we pay their Customer Care department, my flight got canceled on the 1st of January, and I got a lot of issues for that reason and NOBODY is taking care of my refund. I open chat, and the support agent answers every time "I escalate your ticket to the right department" and close the chat. I have no possibility to talk to anyone. What a bad company

1

Grupo IAG

the worst airline app in the industrythe confusing and lagging app makes it virtually impossible to be certain to have successfully completed any simple transaction - like checking in....( 90 minutes to complete a venice-heathrow check in) have a look how the cheap boys are doing it: ryanair, wizz, easy,... all stuff that works .. now let's see the flight !

1

Turkish Airlines

the worst airline ever / customer service tooTried to change my ticket , got the worst service.Tried to do it on their webpage and it did not allow me.Called 8 agents and no gave me different excuses for their system, filed a feedback form and no call back from them.This has been a nightmare.They dont care about their customers .Stay away from turkish airline.

1

Ryanair

the worst airline ever put on the earth ! they will not reply to complaints,and i think that is disgusting,even after sending 2 letters,also forgot to book my luggage for return trip,ooops, so went back on, one bag was for 12 yr old and one for me the charge? "Â£95 " yes 95, for 2 bags, i can go on and on about them. i have pleaded with other airlins to fly from edinburgh to malta but no go, as this crap airline is the only one that will fly to malta form edinburgh direct,

1

EasyJet

the worst airline ever stay away from it like plague

1

Lufthansa

the worst airline ever. No customer service, staff unprofessional with bad attitude. avoid them if all possible since this is the only way they might get the message one day.

1

Ryanair

the worst airline ever. my first time and i promise the last time as well.they didn't let me know the airport check in fee at the time of booking, a fee i've never ever heard of from any other airlines on this planet - i fly on average once every other weeks btw.i was actually trying to print the boarding pass online in advance without knowing there is a fee by not doing that. however unfortunately, because i was an international traveler, the system didn't allow me to enter the immigration related questions and the online check-in was unsuccessful.I complained this to the airline employee at the check in counter, and got very rude answers and ended up pay for their fault.

1

SAS

the worst airline in my experience, 2 flights equels 2 delays equels lost connection at orly airport for pau, obliged to take a taxi, hotel and another flight, compensation zero, reply to my claim 6 weeks later with an explaination that the delay was no longer than 2 hours so no compensation,it was a delai long enough to cost me 400â‚¬ it certainly was not me that was late, disgusting treatment on flight and on the ground and contact robotic

1

Ryanair

the worst airline since slice bread.Never recommend

1

Lufthansa

the worst airline. The customer service lies or gives wrong information. They cancel flights without any explanation. They refuse to refund a ticket that was cancelled by the airline themselves

1

Turkish Airlines

the worst airlines ever, PERIOD . zero customer service , they dont speak english , they disrespect customers who speak english to them . crowded palnes and not clean . turkish ground services are no better either . nightmare airlines . avoid at any cost .

1

Pegasus Airlines

the worst airlines ever. I had a delay to my destination for 4 days!!!! It's crazy, the company does not gives any compensation. Morover the flight was again delayied after 4 days delay about an hour. I will not reccomend anyone to flight with Pegasus

1

Ryanair

the worst airlines in Europe.0 customer support0 respect0 quality

1

Wizz Air

the worst compani ever and the team are the same the manager for this compani in Luton is the most uneducated person and i believe he has some mental problems sry for saying that â€¦but i had the bording pass and he said i have to pay for the check in i dont know how come this company is still existing and the wizz manager for this moning at 6.35 flight from luton to istambul i recommend him to see the best psihiatric doctor he need that 100%

1

Wizz Air

the worst company I know, I fly very often a month with Wizz to Suceava and almost every time it is delayed and especially on Suceava, and they notify you very late even before opening the gate. They don't think that people fly with small children and children don't have patience anymore. I would like this company to leave Suceava and another more serious one to come. Before there was Manchester-Suceava an Irish company and flights on time plus cheap tickets, but I don't know how they managed to remove the Irish airline from Suceava

1

Ryanair

the worst company ever, my suitcase was broken and I made a claim in the airport, the lady told me I had to wait 7 days to claim 50 euros (which they offered for my broken suitcase as there was no purchase receipt).After 10 days, I go to make the claim and I see that I didn't have to wait 7 days but i have to make the claim within 7 days at the most.

1

Wizz Air

the worst company ever. a bunch of thieves.I was entitled for a refund, it took me almost a year to trying to get it, they were lying, then ignoring emails from my broker who was acting on my behalf, I sent letters to their complaint department and to aviation governing body, to no avail, they dont seem to care. I gave up in the end. The only positive outcome is that I will never deal with them again .

1

Grupo IAG

the worst company everalways flying business and always problems of downgrade or cancellation due to over booking WTF !!!!I hate them, never again with those losers

1

Ryanair

the worst company i have ever dealt with, customer support is at zero level

1

Ryanair

the worst company in Europe prides itself on being the first. Systematic delays, dirty planes, bus boarding to save money on the backs of customers. Of course the tickets are very expensive. There are so many serious companies that you absolutely must avoid Ryanair

1

Ryanair

the worst company. the service is very bad. the money disappears. you provide them with a transaction that money was transferred to them. then they don't know anything. in a word, they begin to act like scammers

1

EasyJet

the worst customer service everI have never been frustrated like the time I stupidly choose Easyjet,I have been chasing a refund for more than 60 daystwo times I asked to talk to a manager, and guess what, no one called me yet, all I got is, yes suer a manager will contact you!!!!!! nothingCase ID 05811183 and ID: 181204429

1

EasyJet

the worst customer service i have ever come a cross

1

Vueling

the worst experience ever had with this airline, it's supposedly cheap but they cheat right in front of you. On Sunday, July 14, I was helped in Amsterdam at 4:00 am by the team leader and this man should really be ashamed of himself with his anti-social attitude! they just put a homeless person behind the counter who cheats you in front of you, I have never paid for hand luggage with any company and here I had to pay â‚¬ 105 for my hand luggage. this man really needs to learn manners. I hope he will get a bad karma this idiot! This man must work at the garbage dump because he really don't have manners!

1

Ryanair

the worst ryan air staff in ketowice airport my flight on ketowice to stanstead uk on 21 06 24 flight 9. 25 pm delayed went to counter no appoligy paid piorioty for cabin lagguage cabin lagguage just 2 inches extra ask me to pay 75 euros the ryan air stuff was really rude to me very bad behavior has to change the the staff on ketowice airport as i had booked 4 seats of family what way of making money worst staff in ketowice airport was handling custumers is this way the Ryan air staff should handle ??? ryan air managers please send notice to the this staff in ketowice airport i dont understant when i paid cabin lagguage and ask me again 75 euros ?? please this ketowice ryan air staff need to replace they are so rude to customers very bad handling of custumrs many thnks

1

Eurowings

the worst travel experience ever. our luggage was misplaced during a layover and we were without any luggage in london for 3 days. there is no good phone number to talk to someone to track our luggage. avoid this airline at all cost.

1

Wizz Air

their support is literally telling you lies on the phone and is extremely rude.I rebooked a flight because of their support then they refused to honor what they promised.Their support people are untrained, rude, and hang up whenever they like.I would honestly suggest paying a little more and taking any other airline.

1

Jet2.com

their website has not been working for 12 hours - one cannot complete a booking. I have had my bank details on their final booking page for ages now, tried 2 dozen times to book, the page does not work. A year ago I had a similar problem with Jet2.com. it seems incredible that they cannot pay for a decent website.

1

Grupo IAG

their website is JUNK! been trying to check in for minutes now and its just not responding.

1

Ryanair

there is a glitch in the system, when I made check-in, my name on the boarding pass was my credential login FB, as non EU citizen I don't have online boarding pass, I tried to explain this to CS multiple time, they just ignore me, I do have evident and I sent it via email but they keep sending the same templateticket number Ryanair Ref: 39137814

1

Ryanair

there is no leg room and it is too crowded if you are claustrophobic this is not the air line for you.

1

EasyJet

there was a bit of a wait, and at one point I lost my turn as you need to keep the chat window open and it does not ping, however once connected the advisor was patient and helpful and solved my issue and saved me paying for a whole new service by updating my existing booking

4

EasyJet

there was a mistake and the agent managed to fix it in no time, super helpful.Thanks

5

Jet2.com

there was a slight delay on our return flight or I would have scored it 5. The food was good and our flights were enjoyable with the exception of the delay.

4

Jet2.com

there were no ques at check in everything was great also the cabin crew were brilliant

5

Vueling

they absolutely don't care about customer problems.

1

Ryanair

they advertise cheap flights which may be true if you travel in the hold naked with no luggage.my personnel experience march 2022 holiday was original price of Â£163. by the time we got back to uk was Â£450 they are not cheap . every thing including what seats you sit in is extras .we did receive an explanation of some of the costs we would incur on 17/03/2022 trouble being we flew out on 16/03/2022.

1

Ryanair

they are a big scam, the flight got 6 hours delayed because of the engine problem and we changed the flight, and the new one was also broken so we changed to 3rd one. There was 6 hours delay. They said they will pay the compensation and now theyy say it is because of the weather, they dont pay anything. TOTALLY SCAM AND I WILL SUE THEM FOR ALL THE DRAMA. Everything is recorded with the pilot and the compensation promises! Dont use this bad company. they are a big scam

1

Grupo AirFrance-KLM

they are connected with delta which is their saving grace, not the friendliest of people especially in amsterdam. not sure why that is.every once in awhile you get a good flight attendant or helper. being generous with 3 stars

3

Eurowings

they are not one of the worse airlines, they ARE the worst ever with honor! They lost my bag for my flight from Nice to Berlin just a 2 hours flight and they just manage to excel in failing. To this moment I haven't got it yet and It has been one month. They keep shipping it to wrong addresses all over Europe and in fact I live in Dubai !!!!!!!!!!!!!!!!!!!!

1

EasyJet

they are not responfing to questions. They make you go to the airport even if the plane is overbooked and you cant check in.

1

Ryanair

they are thief and liars i will never fly with them again!!!

1

Ryanair

they are thieves and scam.. they will deduct the money and will not confirm the ticket and also not willing to help

1

Ryanair

they are worst company ever exist, sadly people will still fly as its cheap, damn ryanair 3 times in a row changed my seat when i paid for exact seats (3 FLIGHTS IN A ROW) . Paid for priority twice and it never appeared on checkin, had to redo it again and again.

1

EasyJet

they cancel our flight, arrange alternative but we have to pay luggage fees again - told to claim this back - you would think this should be easy - NO ITS NOT - I just want the money back all receipts uploaded yet no refund!

1

Ryanair

they cancelled a flight but charged us for it. booked another flight, no confirmation, booking isn't even showing up, waited for over two hours for the phone to be answered, it wasn't. i have to give star. there is no opinion for no or zero stars. id give many zero stars. i never write reviews, life is too short but this is a rubbish way to be treated. so lost the will to live cant even be bothered to write it properly.

1

Turkish Airlines

they cancelled my flight and after 45 days im still chasing my refund, i keep calling and they keep sending me to different places, customer service told me to go to airport to get my money back, sales office told me they dont have cash and i have to contact another customer service via email ...let see how long more should i wait...

1

Vueling

they cancelled my flight and did not tell me, i turned up to the airport to be told that the flights are leaving with veuling. i have spent the last 3 weeks chasing a compensation.

1

Lufthansa

they cancelled my flight and they refuse to put me on a new flight. every time i called the help they either left me hanging for hours with no one their to answer my calls, or they lied on the live chat to make excuses why they aren't rebooking me. very upsetting experience. they are really horrible to deal with. not advisable to use them!

1

EasyJet

they cancled my flight 10min before departing

1

Ryanair

they changed the gate number 4 times, delayed by 4+ hours AND the service was terrible on the plane. we hadn't eaten since 5 pm and they didn't even ask us if we wanted to eat anything. i don't recommend this airline, only if your really trying not to spend too much money on a plane. I expected better :/

1

Ryanair

they charged me 55 euro to check in at the airport without any prior communication that i must do that . when i asked for a refund they said i should have read their terms and conditions - so instead of ACTUALLY EMAILING THEIR CLIENTS THAT THEY SHOULD DO THAT - they charge us at the airport. what kind of airline does that? charge people at the desk??

1

Lufthansa

they charged me twice my luggage cause the system was failing. When realizing about it the told me "we can not cancel the payment, complete a customer support form" 3 months later they are answering "you intentionally bough 2 luggages, bye". never flying with them again

1

Lufthansa

they damaged my suitcase, and they have accepted to pay for it. but still 2 months later they havent payed up yet.it is the worse costumer experince i ever had, no one to talk to, just copy-paste answers.very disapointed, at some point i have to give up getting my money back for my suitcase even though klufthansa has accepted to pay.

1

Pegasus Airlines

they delayed the flight 1 hour, then another 30 mins and another 30 mins. they did not accept my small bag and I had to choose either missing the next flight or my checked baggaage leave behind as I had only 12 minutes to the next flight departure. The customer service was helpless, unprofessional, arrogant, rude and do not take any responsibility. I don't recommend this airline even if they offer you free flight.

1

Lufthansa

they did not offer wheel chair to 70 year old person and they said airlines is not responsible for wheel chair not available and had to miss the inter connect.

1

Ryanair

they didint give me a flight i really dont like this website on my mums life they get to wide with me im very sorry but this is a TRUST website 1v1 my user is not tfue says u on god never come here again THE IDAE OF THE MASTERBATION OF MINIORS WE WILL GIVE SLOPY JOES XOXXOOX INFO FROM JST TRUST

1

EasyJet

they didn't respond, I got three messages all at one time after waiting for an hour saying that they had tried to chat and due to no response the chat was disconnected

1

EasyJet

they didnt help me with my refund even though i got displayed a weird currency for some reason which looked like a bug so i didn't know i got an allocated pricy seat.

1

EasyJet

they don't refund even in a pandemic. I call it a steal

1