Airline
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5.97k
| Rating
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10
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|---|---|---|
Jet2.com
|
we always travel jet2. Once again service was second to none from start to finish your teams are excellent. Well done
| 5
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Ryanair
|
we always use ryanair flying to norway.Service and price is good so why use a more expensive company
| 5
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Ryanair
|
we are all complaining about their total disdain for us. Why do they have such disdain? Because they know we will all be back booking their flights next year....instead of paying £20 or £30 more to fly with someone else. Until we stop degrading ourselves yo save a few pounds, Ryanair will continue to exploit us.
| 1
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Ryanair
|
we are going to Italy later this month and one of the party can no longer come, I wrote to Ryan air for help. They emailed me to say they cannot refund not even partially and it would cost more money if I wanted to change the name to someone else so they have you all ways!!!
| 1
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Jet2.com
|
we are in our 80's and we ask for assistance.We travelled to Majorca on the 17 September until the 28th, and your staff were excellent and helpful. We really appreciated this, so thank you.
| 5
|
Grupo AirFrance-KLM
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we are not allowed to buy a ticket from klm or be told whether we can pay by card or cash at their office.... customer service is really bad .. the office in dar es Salamm knows nothing about the booked ticket or how to pay
| 1
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Lufthansa
|
we arranged wheelchair assistance for my sister-in-law (Buenos Aires-Amsterdam back and forth) and from Buenos Aires to Germany and back from Amsterdam to Germany it went perfectly fine. but from your own country Germany it didn't work, hell no wheelchair guidance!!!!! 😒 and then rude and unfriendly behavior. what has happened to you people lately what a pathetic service.
| 2
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Eurowings
|
we arrive in Time and two people in front of us were allowed to board and we were told you came late ,even if we were right behind those people and with a very rude tone and telling us to come 3 hour earlier. i would never ever in my life use this airline where Professionalism doesn't exist and treatment is just beyond words . Find another airline or even pay more they would worth it ,but This airlines should be shut down .
| 1
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EasyJet
|
we booked 10 days in compostela beach.two days before flying out we were told we had been transferd to compostela golf.we were a party of 9. 6 adults 3 children.the reason we booked near the beach is because i am 82 years old with arthiritis and cant walk very far.plus the children wanted to be near the beach where we put there were no shops no restaurants .it was in the middle of nowhere will not be booking with easyjet again
| 1
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Ryanair
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we booked 4 connecting flights however something came up so we couldn't go on these flights. Ryanair gave us a full refund without any deduction and we got all our money back.
| 5
|
Grupo AirFrance-KLM
|
we booked a flight with Air France starting in Düsseldorf to Hong Kong traveling on the 28.04.2023. The details of the original flight itinerary were the following:DUS departure 20:35 28.04.2023--> CDG arrival 21:50 28.04.2023 Flight AF 1007 Luggage: 3x Carry on, 1x Checked inCDG departure 23:20 28.04.2023 --> HKG arrival 17:55 29.04.2023 Flight AF 0188 Luggage: 3x Carry on, 1x Checked inOn the 25.01.2023 Air France informed us that the flight is disrupted an that you re-booked us on the following itinerary:DUS departure 20:35 28.04.2023--> CDG arrival 21:50 28.04.2023 Flight AF 1007 Luggage: 3x Carry on, 1x Checked inCDG departure 23:20 27.04.2023 --> HKG arrival 17:55 28.04.2023 Flight AF0188Luggage: 3x Carry on, 0x Checked inAs you can see, in the new itinerary the start of the flight from DUS --> CDG is after (!!) the start of the flight from CDG --> HGK (!!). As we are starting our journey in DUS, this is clearly not a feasible re-booking; we would not reach Hong Kong with this re-booking. Thus, we cannot accept this re-booking.According to regulation 261/2004 of the European Parliament and the Council of the European Union, this re-booking is a significant change of the itinerary. Thus, as Air France cancelled the flight from CDG to HKG on the 28.04.2023, Air France is obliged to re-book us on an flight / itinerary of equal conditions, with departure from DUS and arrival in Hong Kong at the same time as in the original booking. Thus, please re-book us on another itinerary which is actually doable with regard to reaching the target destination with the same travel time as in the original booking.Furthermore, in the re-booking of our flight, as you can see, a checked in baggage vanished from the flight CDG --> HKG. Please add this checked in baggage piece to the flight CDG to HKG in the re-booking.I have already tried to resolve this matter via phone without success and while I understand that cancellation of flights might be necessary, i am extremely dissapointed in the service by Air France. If there is no reply, or rebooking until the 15.02.2023 we will activate our legal protection insurance.
| 1
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Eurowings
|
we booked a flight with transfer in Frankfurt through Eurowings. We had already checked in at home and that went smoothly. The night before departure we slept in a hotel near the airport. At 05.00 we received an app that our first flight had been cancelled. We then immediately went to the airport and at first we were not offered an alternative. After some discussion we could take the train to Frankfurt, but first we had to take a taxi to the station. We had to declare the costs afterwards. Once in Frankfurt we had to drop off our luggage and we received new boarding passes without being asked, it turned out that our reserved seats had been given to someone else!! We were therefore no longer with our children. We could choose, accept or not fly! This is just a threat!! The argument was a different aircraft, but this is not correct, because it turned out to be exactly the same aircraft as what we had seen online.It was a very unpleasant experience for us, with very rude staff, not helpful and very unfriendly!!We had already read these kinds of reviews but were confident, not anymore!! Last time Eurowings for us, think carefully before you book
| 1
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EasyJet
|
we booked flights for us and four kids, the youngest only 16 days old. when we asked on the phone to add the infant, we were told that there is no more room for infants, but if we buy a seat at full price it is ok. so having done that we came to the airport expecting a smooth journey, but were refused boarding, with the excuse that there are too many infants. no ammount of talking to them produced any results, and we were left on our own with a tiny baby, with no one willing to listen. this is what is called refused boarding, that according to the law means easy jet must find you quick alternatives, supply food and drink and accomodation, the only thing they offered was a flight TWO weeks later. we had to lay out for alternative flights over TWO THOUSAND pounds. now they refuse to accept fault and pay the costs even though it is very clear their mistake. furtheremore they refuse to pay delay compensation even though it is clear they need to. WHAT A BUNTCH OF CROOKS!!!!!!
| 1
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Vueling
|
we booked return flights and manage to go out from uk to spain without any hassle but coming back from spain to uk Vueling airlines charge us 60 euros each cabin luggages it is small and fitted for cabin and less than 10kg but they say we should have underseat bag only. are they expecting us leave our hand luggages behind. Avoid vueling airlines!!!
| 1
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Turkish Airlines
|
we bought connected flights tickets on turkish airlines website. Flight was delayed for more than 4 hours. Nobody explained why, nobody offered food and drinks, nobody cares about you. After request for compensation, they told us that our flights weren't connected. Disgusting. They are uncontrolled, no regulations, they do whatever they want. Better to choose airlines from normal countries.
| 1
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Ryanair
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we came back to the uk with ryanair and the plane was mostly fill, ryanair stated before we took off every one had to ware a mask no one was exempt . good on ryanair plane staff , but if only they enforced it a family of friends spoted around the plane thought they were privileged one lady never had her mask on until she got off the plane ,well done ryanair staff .other of the family just had there masks over the mouths not covering there nose ,well done ryanair air staff . the staff did ask some of the family to seat as they were standing . we ve been on easyjey and 10 out of 10 they would not have got away with what we saw .
| 3
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Jet2.com
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we fly Jet 2 to Crete every year. It's a very reliable service and we are prepared to pay a bit more for this experience. The schedule seems to be less prone to delay or cancellation
| 5
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Ryanair
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we fly from Derry to Preswick on the 8th dec 2011. Could not land as there was a hurricane. People being sick everywhere, a 25min flight turned into a 2.15 hr disaster, never ever again. Landed in newcastle, not even a cup of tea voucher was issued.Staff on plane were good, pilot was excellent. The company is full of greed, putting peoples lives in danger. This flight should have been cancelled as it was delayed prior to boarding. But this would have cost that greedy man money.Instead woman with smal kids then had to travel at night in a storm from newcastle to preswick which took over 4 hrs. Without food or tea.I will let everyone know just how bad this company is unless I get an appology
| 1
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Jet2.com
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we fly regularly with Jet2.com from Manchester to Malaga and back. We have also used other budget airlines at other times JET 2 is the best. Courteous, helpful, prompt, efficient and with free overhead locker and underseat cabin baggage the most economical
| 5
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Ryanair
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we had 10 flights cancelled due to coronavirus - we got online vouchers within 3 weeks & have now used the lot totalling over £300 on new flights up to feb 2021 & was so easy to use on booking - I know Ryanair get a bad press but credit where credit is due - refunds may be a different propersition but all companies are in the same boat - reluctant to give refunds - so if you know your going to use them in the future why not a credit instead - people would soon moan if they went bust & we were left with the much costlier airlines & you had to pay more ! Ryanair on the same routes as easyjet, jet2 etc are always cheaper for the same thing by at least £15 or more.
| 5
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EasyJet
|
we had a flight booked from tenerife for a family of three when we got to the airport we were asked for pruf that we had our covid tests done two days earlier which we had but the man on the desk did not understand spanish so he just told us to step a side meaning i missed my flight we went to a spanish girl next door and she translated it for us and we got on the next flight costing £380 with the same company easyjet it caused a lot of strees and cost discusting ruened our holiday
| 1
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EasyJet
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we had a four hour delay where no one was told anything, they said it was an hour delayed, started boarding us, then kept us in the freezing area between the gate and the airplane for 3 hours..! rather than just saying its a 4 hour delay and letting people go to the lounge, eat etc. The lack of updates was more annoying than the actual delay.However, the cabin crew redeemed it by being really great. And also I received compensation for the delay extremely quickly (unlike wizzair who I flew with in June and end of september have had no compensation - avoid at all costs). Easy jet actioned and paid out my compensation and expenses in 8 days! So 3 stars for that
| 3
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Grupo IAG
|
we had a lovely flight from lanarca to heathrow on 31/08/24. the air steward Shaun was such a nice person, BA should be very proud of him. It was a pleasure to fly with BA and credit to the staff
| 5
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Ryanair
|
we had a perfect flight from prague to london and back, with delay to and back. we got the bag completely damaged, registrated in london but not any possible way to claim, looks like all made against any claim from the customer!!!!
| 1
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EasyJet
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we had a problem with using a second voucher and your assitant was excellent - helped us to solve our problem! much appreciated.
| 5
|
Turkish Airlines
|
we had arranged wheelchair support on our journey from Australia to Amsterdam with Turkish airlines, 10 days before departure. Check-in all the way through couldn't occur, we arrange for the wheelchair to arrive at 0700 to enable checkin on the way to the gate. Despite phone calls the wheelchair didn't arrive until 0800; Turkish airline staff at the gate wouldn't allow boarding, and had no information on when we would get another flight. They communicated an air of aggressive disinterest despite an inital courteous response. We were flying business class, this particular route was an accident, we had hoped to fly back with a relative but her flight flight to changed to 3 days earlier, we had hoped to escort her. We flew to our final destination with another airline, Emirates who were brilliant as usual, and cancelled the return flights Turkish airlines. We were told by KL airport staff that our bags have been shipped without us to Amsterdam, reported about this was not usually airline practice, and mysteriously the bags turned up 24 hours later back in Kuala Lumpur. In fairneshem s to Aerodarat at KL the bags were they then shipped to our final destination. Turkish airlines call centre was useless, four separate phone calls were needed to work out how to file a missed luggage report, with conflicting information each time. Our mistake?.. we trusted them. Turksih Airlines.? …...are you feeling lucky?
| 1
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Vueling
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we had to buy a ticket with short notice from Malaga - now low price at all.Because of illness we were refused to board the plane.The ticket office asked for a refund, didn't even want to talk to us.Contact to the HQ no response at all.Take EasyJet instead :-)
| 1
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EasyJet
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we had to change our booking to a different destination because of the government covid advice. this was handled professionally without any problems -- the planes were spotlessly clean and the way the crew handled the regulations , encouraged us to feel safer than any other transport we had travelled on.
| 5
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Jet2.com
|
we have always found the staff so caring and helpful, this trip was no different. When we arrived at malaga airport it was really busy, and certainly by far the most amount of people waiting for assistance to get to the gate, so with this being something we both need we were stressed and worried that we might not make the flight. The lovely girl at the check in desk said she would do her very best to get us to the gate on time, and she was true to her word. But we ave always found the staff amazing, and to be honest the reason we book with jet2 all the time.
| 5
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Lufthansa
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we have flight on lufthansa's aircraft in economy class. I always fly in business but, as i was in a school trip,we had to stay in economy class, and the staff was arrogant and rude towards us.I understand that the treatment between economy and business is different and it is right, but the respect has to be in both classes.i can accept everything but arrogance and disrespect are totally unacceptable mostly in an important company.in particular there is an hostess who was so disrespectful towards me and my boyfriend, she used bad words and menaced me to catch me out and to change my seat.She told me and my boyfriend that we were talking too much when we were speaking quietly as my fiends was sleeping behind me.i was watching the phone and told me to not use my phone as she was talking and not to look at her in a certain way.people who where seated further, where making noise, and she gave us the fault although she knew it wasn't us.in conclusion, the most embarrassing event was that 2 of our friends did not feel well, in fact they vomited and the flight attendant refused to help cleaning the bathroom letting other passengers (our friends) cleaning it.i will never flight on this company again, in my opinion, if i pay a certain amount of money, i would like to receive a treatment that values the money that i spent as in business they would never treat me like this.unfortunately i don't know the name as i could not see that, but if you would check on the flight and the staff i will be pleased.i hope this will be taken into consideration to change because this is so unacceptable as we paid a lot of money to be treated like animals.
| 1
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Jet2.com
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we have flown with jet 2 for years staff and customer service has always been the best
| 5
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Turkish Airlines
|
we have had very bad experience with both ways flightFrom manchester to Islamabad via IstanbulAnd From Islamabad to manchester via Istanbul. At both journeys flight left our luggage behind and we have had big trouble getting back. At Islamabad airport we had to travel next day again for 3 hours to collect our luggage as it arrived with next day flight. While coming back at Manchester they delivered next day at home. But it caused us big trouble as we have had our equipment in the luggage and we had to cancel out all plan for next day.Brief explanationWhat a terrible experience we have had. We had connected flight from Manchester to Istanbul on 12 june 23 and Istanbul to Islamabad. 1300 was the takeoff time. We takeoff at 1400 1 hour later than expected. There was only 1 hour transition time to switch flight which was already gone. We have been rushed connected flight and we landed at Islamabad airport on 13 June 23 1 hour later than expected. We have find they left all passengers traveling from Manchester their luggage at Istanbul airport and it will arrive with next flight which is coming on next day at same time . All the passengers have been told to come agin at airport to collect their luggage next day as there was no home delivery service. It is 3 hours travelling from the location we were staying to Islamabad airport. 42 digress hot 🥵 temperature we have no clothing no toiletries, our medicine were in the luggage we have nothing until tomorrow except what we are wearing jeans. Had to book taxi next day all day gone in traveling to airport and taxi cost us good money £60 in uk currency 💴 and we had our luggage.Same thing happened on return journeyWe landed at Manchester airport on 13 july 23 and our luggage has not arrived. All the passengers catches connect flight from Istanbul to Manchester flight left luggage at Istanbul. After looking and waiting on luggage belt for 1hr 30 minutes we have been told it has not arrived and fill the claim form. We had to wait in long queue to fill it in touched screen provided on counter. Our luggage has been delivered next day at home.What happened when is hasn't arrivedI'm professionally cinematographer and we have shoot lined up on 14th July at London. My all equipment were in the bag and i don't know what to do and how to arrange all equipment for the next day shoot. Had to cancel our shoot and that caused us big mess in our schedule.
| 1
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Norwegian
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we have paid for luggage. The staff at Alicante airport say they will give a s….. They want us to pay for the same luggage once again with them. Fraud and deception
| 1
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Lufthansa
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we just had an amazing experience with the airline, the saved our trip to korea by swiftly rebooking it with another airline due to a missed flight. everyone was rly friendly and helpful. <3thank you again to the nice manager and counter lady!!!
| 5
|
Jet2.com
|
we love jet 2, we have used them many, many times and never had a problem with them the hosteses are always pleasant, comfortable seats, it`s always a feel good experiance
| 5
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EasyJet
|
we need to cancel our flight due to the severe fires in California and your company doesn't allow for any assistance with refund or even credit on a new flight without paying more moneyJust PATHETIC
| 1
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Jet2.com
|
we normally fly with easyJet or Ryanair but gave you a go this time. I think there is more seat room but the planes are older but the flight was okay. Probably will use you again long wait sitting on the runway. Because of late refuelling and then the weather got bad and we couldn't fly over London.
| 5
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Ryanair
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we pay when flight delayet. now i wait but no pay from ryan
| 1
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Wizz Air
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we received an email last night that our flight might be cancelled due to strikes in airport. we were told to "wait for the next email".one hour before announced departure, we finally receive an email saying, flight is on but delayed, with link to check in.we had just arrived at the airport to be there in case the flight was gonna leave but we're told we missed the online checking window and had to pay an extra 90 euros to get our boarding passes!!we also had tried to reach all day the company by phone for an update but the phone number given for Montenegro on their website tells us it's the wrong number for Monténégro and hangs up automatically.So disappointed by this company. low priced don't justify scamming clients and not providing any customer service.
| 2
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Jet2.com
|
we sat on the runway for three hours waiting for the weather to clear in Spain. This was totally acceptable although it would have been better to have been allowed back into the terminal. Once we were clear for take off there was a technical fault so we sat for another two hours whilst it was fixed. Then the piolet wanted to refuel so we waited for this and then finely for a take off slot. We were offered free soft drinks and a chocolate bar but this happened later we were in the air by which time we were starving
| 1
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Jet2.com
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we travel twice a year to cyprus and we have found jet2 a good company to travel with well done to all staffx
| 5
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Jet2.com
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we travel with Jet2 about every eight weeks. Always on time with the most pleasant crew and an excellent 'bar' service. On a Malaga flight they often come round with drinks etc twice if there is time
| 5
|
Iberia
|
we traveled with Iberia from Madrid to Santo Domingo a year ago (October2021) even though they ware really good regarding my partner who needs assistance when we were on the actual flight which was good for boarding, once the flight was unde r way (we were in business class) we were given a nice opening drink followed by the main meal which was acceptable but after the meal the stewardess came round closing all the window blind (a day time flight) it seems like most of the people on the flight wanted to sleep, we wanted to enjoy the 8.30 flight with the business class perks but the flight crew seemed to want to enjoy doing as little as possible, we will be flying again oct 22 hopefully things might be a bit better, ie, if they want to close the window blinds we will open them, people wanting to sleep have eye blinds provided in the amenity packs, and if we want drinks ect it looks like keep pressing the call buttons
| 1
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Grupo IAG
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we travelled back from jfk to london heathrow when we 1st boarded the plane the crew seen my husband wearing a rangers top he kade it clear that 2 crew members where celtic fans which is very unprofessional but when it came to it my kids where sitting in front of us the people in front put their chairs right back to the point that my daughter was crying cause she had no room i understand they are allowed to recline their chairs but right back is very disrespectful we asked the crew member david to ask them to put their seat up a little bit he was so rude to both myself and husband shouting at us saying anyone can recline their seat and thats that i did tell him he was rude and he walked away i still maintain he was rude cause if religion which is very unprofessional and i was in shock he was shouting at us at top of his voice now i understand they can recline but 3 setting back is a joke but must i add loads of other customers hadnt reclined their seats their was only about 6 people on whole flight that done it im just very annoyed the way we where spoken too the girl cabin didnt catch her name even looked shocked as the way he spoke too us david was his name made sure i got his really wouldn't recommend flying with BA again if crew members cant be civil must i add to i told him i was putting a complaint in and he was very cocky and said you do that my name is david and pulled his badge to my face
| 1
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EasyJet
|
we went back and forth with the problem of paying for extra leg room or exit seats with one of your staff Saba who agreed we paid for this but plane changed and an awful squashed journey back with no regard to us other than pay you the extra money back for wrong seats nothing to ease the fact that we were squashed into wrong seats
| 1
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Jet2.com
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we were allowed to drop our suit cases the night before which made it easier the next morning when arriving for our flight plus all the staff were very friendly and helpful which made it a perfect start to our holiday
| 5
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Jet2.com
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we were delayed on our return flight from Malta by three and a half hours getting home very late.
| 3
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Wizz Air
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we were denied boarding on a flight on 2nd Nov. We checked in the day before but app said we needed to present our passports at the airport. When we did, we were told we had no seats! We were then told the only thing we could be offered was a flight the following Sunday (our Flight was on Thursday). They tried to say we had not checked in properly on the app...we had!l Then then admitted the app always caused problems but offered no solution. They told us to phone the WizzAir number - we did. It didn't work. We bought new tickets with other airlines - taking three flights to get home. This cost us €630 each. Now, I can't access any claim form on the website or app - have been trying for 4 hours! The agent on the live chat signed off before resolving the issue. They keep sending me a link that just brings you to the general compensation section. This airline and its customer service is a TRAVESTY!
| 1
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EasyJet
|
we were discriminated by staff - bad customer service - This is very unpleasant behavior and treatment - we will never travel with this airline again - flight number EJU8014 6:5 - not recommened
| 1
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EasyJet
|
we were due to fly to Reykjavik Jan 1st 2023 but unfortunately Our party co-ordinater tore his achiles tendon which meant he couldn't fly or walk witout crutches for at least 12 weeks. I tried to contact easyjet by phone but was redirected and left waiting for 30 minutes before i gave up. I then contacted their customer services through FACBOOK MESSENGER? but finally spoke to someone (after a very laboured wait) who just recited what it says on the website. i wanted to cancel and rebook at a later date once we could confirm it was safe for our co-ordinater to travel without the risk of DVT or clotting (that could potentialy kill him) he said "he could cancel but we would not get any of the £664.88 we'd paid returned" he then redirected us back to the website to rebook a cheaper flight than the original with nothing deducted from the previous payment and no option to add legroom etc to make up the difference.they charged us an additional £378 for this change making the flight total £1043.88 needless to say this was not the cheap getaway we had planned.I have to say i am quite disgusted at the level of help and compassion we received from customer services and we will never be using easyjet again nor would we advise anyone else to use them. it would have been understandable if it had been the day before but it was 5 weeks prior to our flight! and plenty of time for the seats to be resold.
| 1
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EasyJet
|
we were fined 58 euros each, on way back from berlin, yet on way there , they said my sister and my bags were ok just a real piss take , just taking money from people , for no reason, and then got on flight, we couldnt even put them in cabin, we had to have them by our seats , this easijet, is such a con no where to complain
| 1
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Wizz Air
|
we were intentionally seated separately on the plane even though we were traveling as a family and there was plenty of room. The wife in front of the plane, the child in the middle and me in the back. if you pay for the seats, you end up spending more than tickets. you have to pay €60 for your luggage even though it corresponds to the size!! you end up paying a premium price for a flight!! next time I will not choose this flying bus that almost never respects the schedule!!!
| 1
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Grupo AirFrance-KLM
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we were not informed by our travel agent that KLM have changed our flight yesterday. Today we called KLM and agent D.S from Albania directly helped us to book a new flight. A very excellent service! Thank you so much
| 5
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EasyJet
|
we were on the chate for over 30 mins and Dalia helped me with absolutely nothing!!
| 1
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Jet2.com
|
we were originally flying out on the 8th October for 7 nights however , we brought this forward by 0ne week and thank goodness we did.Polichrono is virtually shutdown end September , a fact well known by tour operators like yourself however , you still accepted our booking and you never advised a word of concern.
| 3
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Ryanair
|
we were to fly at 19:45 and we were there 3 hours before. and did not get through on time.it's so incredibly bad.!we had to buy 5 new tickets, from norwegian, which there were no problems at all.
| 1
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Ryanair
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we were told not to go on holiday by the government in august 2020 due to the pandemic. Ryanair have not gave us our money back, they flew a empty plane to Spain and said we missed our flight, we contacted them at least 2 weeks before asking for our money back as we are adhering to the government. Ryanair even kept the parking money. they done this to hundreds of people.
| 1
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Jet2.com
|
we were well informed when we where unable to fly as one of the team had sustained a head injury.We where taken to an hotel for the night until another member of the team was brought in the following day
| 5
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Lufthansa
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we will never use Luft Hansa again. My daughter was rebooked due to bad weather but her dog was not included in the new flight. When she called LH to book another day with space for the dog, the staff member booked her on the wrong day ( he confirmed the 6the of Jan but booked her on the 5th). She was promised to get the penalty fee of €270 back for the rebooking but has been denied several times. The last answer was; this decision is fair and appropriate "!! We will never use Luft Hansa again. Thieves !!!
| 1
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Ryanair
|
we're setting up a class action group to gather enough people to then apply for a winding up order against Ryanair. I'm a licenced insolvency practitioner, so I know a little about this process! Details of the site to which you can agree to sign up will be posted here later in the week. The more that sign up, the sooner we can apply for the hearing date.
| 1
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Ryanair
|
we've begrudgingly used ryanair numerous times over the years but never again from now on, id rather pay extra and fly with an airline that knows how to treat customers.Booked flights back in feb 2020 to fly sept 2020, because of covid restrictions and having to quarantine on return to the uk, we were unable to travel, by this time, ryanair had splashed all over their website that there was no penilty for changing flights to a different destination or date, great i thought, however, because we booked before restrictions, they wanted to charge me to move the flights, so i did a charge back on my credit card, stating the service id been sold was no longer fit for purpose, ryanair contested it and the credit card company ruled in their favour. Absolute shambles of a company who do care about their customers. Ive had other issues with them in the past, but this is the nail in the coffin.
| 1
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EasyJet
|
web chat is just a waste of time - says you are in position in a queu, does not say which one, does not update, long wait and nothing happen, just useless (would be so much better to at least let people know which position they are in, some estimate of wait time, and update when position changes)
| 2
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Jet2.com
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web site easy to use, very clear
| 5
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EasyJet
|
website did not work on multiple devices & refreshing etchad to download app
| 1
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EasyJet
|
website is permanently broken and has been for over a week. searching for any flight just brings back Error[ID: 33d52d5f-0af2-837a-b4d5-1baf37c68137]We're very sorry but something has gone wrong. Please try again or get in contact with us if this issue continues to occur. You can view our local telephone numbers here.If you've already submitted an online refund request and would like to track the status, click here.
| 1
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EasyJet
|
website is very misleading and confusing. i specifically entered a date to change my flight to and the website refreshed and changed the date. i then accidentally booked the wrong date thinking it was still for the date I selected. Easyjet did nothing to help even though I reached out to them right away. I asked if they can switch me back to my original flight at no additional cost and they declined. They made me pay the change fees again to switch back. never using this airline ever again. plus they charged a fare difference higher than what I originally saw online. frauds.
| 1
|
EasyJet
|
well done Easyjet you have found a way to take advantage of Covid to increase profits at the benefit of your customers. Booked a flight to Cyprus for which I PAID approx £300. The flights I wanted to change TO were £400 - you would think a £100 difference? But no they were actually £165 because of 'dynamic' pricing. Because everyone was cancelling the Cyprus flights they had reduced for new customers and therefore I had to pay the difference between the new price (and not the price I paid) and the flight I wanted to change to. Of course the flights are going to reduce when no one can travel because of Covid and of course because demand for future flights (that have to be booked rather than vouchers) will go up the price will increase. Price gouging profiteering by Easyjet
| 1
|
EasyJet
|
well done all questions were congret answered . Anyhow system should be possible to book an easyjet flight to an personal account which seams to be not possible ;(
| 5
|
EasyJet
|
well done support team, change made within 30min of contacting
| 5
|
EasyJet
|
well done to this agent, very helpful
| 5
|
Jet2.com
|
well looked after, clean and comfortable New Menu is great, only one complaint,would prefer coke than pepsi.
| 4
|
Jet2.com
|
well organised, well staffed
| 5
|
Jet2.com
|
well organized at both airports, Helpful staff
| 4
|
Jet2.com
|
well the flight it's self was fine but we were delayed for over an hour and a half going and about 3 hours coming home 3QXC59 this is the booking reference you requested
| 3
|
Jet2.com
|
well we had assistance service coming into Bristol my wife gets stressed easily which is not good for her health with heart problems they did not allow me her carer to go with her from aircraft to terminal so this already stressed her took a while to reunite in passport control they took her case with her when we did reunite her case was not there this would not have happened if i was there another half hr delay please when we book in January again flights allow a pass for me her carer not happy this time
| 2
|
Ryanair
|
well wellwwlwlwlwlwlwllwlw
| 4
|
Ryanair
|
well, there's reason why the rating is this bad.a reminder to myself and other, pay more flyver greener and better
| 1
|
EasyJet
|
well, this is the worst airline i ever used. minding you that i know it is a budget airlines. something they dont tell you: " if u book extra luggage and want to refund it, di it within the next 24 hours otherwsie you lose your money" you wont find this anywhere visible even their staff dont know that. what a nigjtmare of a customer torture
| 1
|
Ryanair
|
went from bristol to gerona .. very tight on luggage weight, i took a pair of shorts out of my suitcase and put them in my hand luggage to pass through....everything/everyone is treated like baggage until on the aircraft..not a people orientated airline me-thinks
| 2
|
Jet2.com
|
went smooth, staff went out of their way to make it less stressful. i was very well treated as a assisted traveller.
| 5
|
EasyJet
|
went to Mykonos this week,flight was perfect,anyone worrying abour airport chaos the wasnt any,maybe 4 minutes checking in from manchester,greece 4 minutes,and coming back to Manchester we where worried but neednt have been,they only checked our passports ,as they allready seen your pass locator form well done to customs very quick 10/10
| 5
|
Jet2.com
|
wery bad expirience flight to turkeycustomer service not lisening another customers
| 1
|
Turkish Airlines
|
what a bad awful experience we are having with turkish airlines, 16/12/2022 18.12 pm from brussels to malediven cancelled or flight and did not informed us, then we tried to contact them by phone nobody want to help us our said you need to contact other number, we contacted tix.nl that morning also by email to help us urgent because turkish airlines wouldn't, an then at 11 am we received email from tix.nl that we have new tickets at 14 pm at schiphol. it was a disaster to be on time, but we did it ant arrived from antwerp to schiphol on time, at boarding people from turkish airlines where so awful and unpolite, we are travelling with a baby from 1 years old, it was so bad how they treated us, we paid for seats in the front but they told us that the new tickets from schiphol where not showing it, so we had no seats in the front and payed for nothing, then today 6/01/2023 a worse experience again with turkish airlines, flight had delay at malediven and we missed our transit to brussels, nobody want to help us, they told us her new tickets for tomorrow morning and that's it, they told us go to the hotel now at 23 pm, we where not allowed to get our luggage, like i said whe are travelling with a baby she need diapers, clothes etc, we asked for a effort from them, they where sending us to different desk they will help you they can do the upgrade, then a young boy came and trow to us the rights her read and go he said, so shameless and disrespectful. never ever book with this airlines they don't help not on email, not by phone and totaly not at there own desk ar the airport, they are so unresponsive people with no respect and they don't understand even english! very very bad now we needs to wait in the airport till 8.50 in the morning on our flight with a baby.
| 1
|
Eurowings
|
what a carry on ,never in my life have i been so frustrated ,i started yesterday with opodo hot line which is now not operating ,and you guessed it they said we have to use the app ,used the app which directed us to eurowings ,eurowings then said we have to go back to opodo then of course the vicious circle starts ,tried ringing eurowings ,and still no answer after hours of trying ,so pissed off we it all now,i cant express my anger im feeling right now towards these people ,why the hell they just couldnt give us a voucher to the amount i paid originally is beyond beggers belief,its a shame i cant give it minus stars
| 1
|
EasyJet
|
what a good chat line , so helpful, Fadi could not be better. thank you
| 5
|
Ryanair
|
what a joke of a company, ryanair don't care about their customers they only care about your cash. we have had major problems since 2019 with this holiday first it was jet2 changing flights more than once, then covid happened and jet2 cancelled which we did understand about then we booked with ryanair for this october and thats when ryanairs policies kicked in and sent us nearly batty. 2 lots of accommodation have closed the most recent one today and we were due to fly on 5th oct, tried to get help from ryanair and they keep putting the phone down on us and basically lying to us when we do get some time to speak to an advisor, they are refusing to change our flight to next year and also refusing to refund us as most hotels and apartments are closing on 2nd oct. i have put 3 complaints in so far and not one has been acted on, plus we found out that ryanair breached our contract under disability discrimination act 2014 by forcing us to were face masks even though we are all exempt due to various health conditions and we found that out from the equalities support services but when we cornered ryanair on this they said it was their policy to do so. so legally ryanair haven't got a leg to stand on but they seem to think its ok to break the law. so please anyone that is thinking of booking with this shower of scam artists please think again moreso if you have any form of disability.
| 1
|
EasyJet
|
what a lovely person - 5/6
| 5
|
Ryanair
|
what a ripoff company. They charge for everything on top of the flight ticket. Worst flights but premium rates... very greedy company...
| 1
|
Ryanair
|
what a shame ryanair feel the need to rip people off.i recently booked a holiday for me and then 1 for my dad,my dad is 79 and can not use a computer that's why i booked it for him.everything was ok until i went to print the boarding passes off,if you want free seats you can only print them off 7 days b4 you go thats ok,but you can not print your return boarding pass off until 7 days b4 your hoilday end's unless you pre book a seat b4 you go.for anyone that' doesn't no how to use a computer this is disgusting because you have no other option but to book a seat for your return journey and pay an extra £10
| 3
|
EasyJet
|
what a terrible experience. The flight depart in 9:00 and I need to revise the time. After communicate with the staff, he would like to do so. But after I close the chat by mistake, I can not contact the person I talked before. I need to describe my demand again with an another one. That made the time exceed the 2 hours and it could not be revise again. The chat system is the worst one I have ever seen! COOL for passengers' mental health!
| 1
|
EasyJet
|
what a waste of time, tried to cancel hold luggage but they cant refund the money even as voucher. Beware flying with cheapskate.
| 1
|
Turkish Airlines
|
what an absolute pile of dog rough this lot arei would fly budget airlines the rest of my days before flying with theseairport staff rude, customer services non existent - communication - what communication???? just go elsewhere people
| 1
|
Ryanair
|
what an worst flight to fly. the customer service is like from 1956 even worse then that.
| 1
|
Ryanair
|
what else more for complaining about Ryanair?Ryanair banned my account and force me to pay an extra of €0.35 for verifying my email any time I am booking flights, because Ryanair thinks I am an OTA, Operator travel agency. Another robbery!!!
| 1
|
EasyJet
|
what goes right? flights cancelled and the awfull call centre staff who are rude derogatory and speak to customers like you are the problem. They also don't genuinely want or know how to help in extenuating circumstances which seems to be often... i have had two flights cancelled one leaving me abroad with 2 small children and one delayed over 6 hours and n both occasion ground staff know nothing and cannot help and call centres are rude and can never quite hear what you are trying to say.
| 1
|
EasyJet
|
what should have been an easy request/query was not resolved
| 1
|
EasyJet
|
what's going on ? have they lost their ways ?????you cannot bookyou cannot payyou cannot get ANY feedbackfor 12 hours I have been trying to book a trip using 3 computers, 4 different browsers, 5 different credit cards .... and at the end you always get an error message and a contact info that doesn't work .......
| 1
|
Grupo IAG
|
whats wrong with this Company,i am 6 weeks requesting reset password,no emails ,have submitted countless compalines and comments on all channels and not as much as a smidgen of acknowledgement .This is my countries flag carrier and their attitude to their customers is a disgrace
| 1
|
EasyJet
|
when I finally got to the chat service it was very straightforward and the assistant was very helpful and quick.however it was very difficult to find the chat service. I would suggest that you make it easier to go directly to cancel a flight. it gave you different options for medical reasons for example, but not for a straightforward cancellation.
| 4
|
EasyJet
|
when catching a flight from Bristol to Edinburgh and boarding my flight with a group of friends i was approached by one of the gate attendants. She rudely and abruptly said your bag is to big for carry on luggage. I went to put it into the measuring rack, just as I was doing it she said " no no you need to pay"" you have to pay." I was now quite flustered and had a big que behind me so I paid the almost £50 fee for a correct size carry on luggage. Once the other end i saw a passenger on my flight with identical size bag. I chatted to them and asked if they were charged and they said no. we even discovered we got our bags from the exact same company. It has now been almost two months since the trip and i have put in a claim. All i have had is automated responses and no further information about being re imbursed. Isn't it about time that these company's actually put a real life person in charge of complaints rather than AI. I Certainly will be thinking twice about flying with this company again. can you image how much money the bosses are making on charging people who shouldn't be charge and they don't claim it back. Shame on you easy jet. Especially as in a cost of living crisis you should be encouraging people to fly with you not rip them off.
| 1
|
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