Airline
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Jet2.com
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when returning from malaga to liverpool our easyjet flight was cancelled we were not given any support from the easyjet staff as they were delaing with other things.one of our company required special assistance and we were frantically trying to find a way of getting home.this was on sunday the 11 august 2024 in the morning time.after trying to get onto the internetwhichkept going in and out we found the jet2 staff, the 2 women on duty that morning were absolutly amazing they done everything possible to help and got us onto aflight from malaga to leeds bradford airport including luggage and wheelchair.i would like you to please express our sincear thanks to these people excellent at their jobs and a credit to your company
| 5
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Vueling
|
when we booked the tickets we paid extra for luggage and hand luggage. but when we arrived at the check in they said our paid hand luggage was for the space beneath (40x20x30cm) the seat and not above (55x40x20cm). beneath the seat the sizes are smaller, hence our hand luggage was too big. they asked us to pay another CHF 54.00!!!! EACH to switch to hand luggage fitting that required size. i found this unbelievable and unacceptable. it just makes the whole flying experience so complicated and stressfull.
| 1
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Ryanair
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when we checked in at the earliest opportunity we were given seats as far away from each other, with the underhand motive of then offering you to pay for the seat next to one of the allocated seats. We would not mind if they were the only seats available, they were not, this happened on both flights. On the flight out chaos took place due to the other money making motive, you have to pay priority to have your small cabin bag with you, they insist these bags have to go in the hold if you fail to pay priority, but they have not got the systems in process to put this into practice. On the flight out, the crew were getting annoyed that the bags were refused to go in the hold due to having no tags, this delayed the flight out. The staff were openly discussing and complaining about frustrations, towards the end of the flight you could overhear two crew complaining about passengers, very unprofessional, total disregard. On the flight back yesterday, it was disorganised chaos, one person, taking and checking all passengers, delayed the flight by 40 mins, it needed more staff, probably another cost cutting exercise. When we finally got on the flight and took off we were told the boiler was not working and so no hot drinks, really did not install confidence, on landing the captain apologised that we could not get steps to the aircraft for 20 mins and announced this was potentially about to get worse as the contract has been won by another company, the captain described its probably about to get worse. The staff are clearly overstretched and this has an impact on what customers observe. I seriously worry that this type of cost cutting, money focus will end up cutting other more vulnerable areas potential having catastrophic consequences. Myself and my partner felt very unsafe due to the chaos. We would prefer to pay more for a service that you know you can trust without hidden extras and a very uneasy feeling due to the chaos
| 1
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Turkish Airlines
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where do i start ! so much to say !its a long one ! so go get a coffee and read this !!!!!!i will do this quick so sorry but no fancy writing here!warning !!! and there will be not nice language here !!!!i not one like most spend lots time writing reviews but this one i will write !!!after 3 years of no holidays coz of covid it will be nice to take the family to turkey for a little tripim one of these people that plans everything wellwe usually fly with british airways , lufthansa ,emirates ,virgin & they all are goodtrying turkish airlines for the 1st timebooked my flights with them they send confirmation to my mail i check everthing is in order ... except the bit LHR to istanbulwhich terminal do i depart from heathrow ??hello turkish air theres fuckking 4 terminals in heathrow !!!!do i tell my taxi try all 4 terminals to see where turkish airlines use !!!!!!i have to spend times reserching which terminal they use and its terminal 2ok so here we go flew to istanbul then to antalya ! no problemon the way back thats where it startchecked out hotel early got to airport early like we usually do !soon as you step in airport they scan you & luggagethen you go throughjust about 10 yards ahead we had to do it again !!!!scan everyone & luggage check passportsnow to the check in desk3 check in desks open ! line is normal some queue but was going so fuckking slow ! probably they recommending their kebab restaurants !now on the departure screen it says 30 min delay !!! greatwe are flying from antalya to istanbul 3 hour transfer should be ok !wrong !!! the fuckking plane did not turn up 1 and half hour later !!!!got to istanbul with just 45 min for connection back to heathrowwe run to immigration desk ! theres a queuethat officer was fuckking rude and grumpy ! cant fuckking smile ! probably didnt get lay last night !!!! poor guyok went past that cuntt ! now run to security check ! big fuckking queue !!! they want see passports again this and that !!!!!( future tip for you readers here if in istanbul airport dont put away your passports ! best idea is wear a headband stick open passport page on head so ....they can see all the time ... good idea or not ??)fuckking sickos !!! keep wanting see my passportnow ! we run to the gate ! its a big airport !the gate was far away but we just runmy whole family running !!!!!no time to eat drink or wash rooms !!!we run fast ! went past usain bolt !!!!! hahahagot to the fuckking gate with 10 min spare now same .. want see passports this and that bla blaok done ! 5 yards ahead ! they want check wife handbag ! sons racksack !!!!!!!!!!!!didnt they fuckking checked all these before ????so many fuckking checke this that ! if i cud talk turkish i say nothing here to worry about mate ! we are family with childrens do we look like fuckkingbombers !!! if you like checking so much ... go fuckking check where is your wife tonight !!!i read few reviews here and they run at the airport also !!!!why is that at istanbul ??i know whythey deliberate do everything slow / many check points so to make travellers miss their flightsthen charged them again for new tickets !fuckking scammers !!!!!!!!!!!!!and as for that immigration cuntt .... hey we , tourist come to your fuckking country spending our hard working money so you can have a job and feed your family ! if no tourist you be sacked then you be a waiter at a kebab restaurant !!!!!!!!!i have a message for turkish airlines!i take my family to holidays everywhere ! many countries ! never any problems at the airport !Except you !!!!we have never run at any airportExcept you!!!!5 years ago ! at your old airport atartukit was the fuckking same ! we run !!!!!!!!!!!!so may fuckking checking this checking thatwe nearly miss our flights ... british airwayson the way back with this 4 hr flight i didnt watch movie read nothing !!!!i just think how i gonna fuckking write the reviewsyou fuckk up my holidays !!! and probably many people also !!!cause my family so stress for nothing !your airport have a security problem mate !its not the travellers or passengersmany many checks for what ??now people feel unsafe going to your airportmessage to all you nice readers here!if you going to istanbul airport be sure your connections is about 5 hours !!!!!!!!!!!!!... to be safemessage to turkish airlinesi wont be using your airlines anymorei wont be coming to your airport anymoredont need apologydont need compensationthank you for reading everyone ... and sorry for language .. good night !
| 1
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Ryanair
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where do i start with Ryanair here goes, we had flights booked in November 2021 for Tenerife sadly my father passed away suddenly at the end of October. Giving that we had to wait for a coroners report before we could arrange a funeral, i went on to Ryanair website and requested a refund which by their terms and conditions i was entitled in case of immediate death so i did what was asked of us and sent in his death certificate as soon as i had it. from that moment on i was fobbed off told there is no refund department to speak no managers to speak to told that i could get a refund and then told they couldn't even find my flights then told again we could have a refund this went on until our holiday date had been and gone. I was then told after the date of my holiday that the tickets are non refundable (£936 might i add) and i wouldn't get a refund.i will never use Ryanair again not only have my children lost out on a holiday (if the matter was sorted we would have been happy to change days) they also lost their grandfather.The customer service we got one appalling from first to finish.
| 1
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EasyJet
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where to start? ok, so have discount code from easyjet...tried to use code, was rejected....carried on with my life. contacted easyjet, who then replied to my email...my email that i have used for 20+ years that is my email on easyjet, telling me, they dont recognise my email address, so....end of problem......you could not make it up.
| 1
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Vueling
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where's the 0-star rating? Booked, paid, confirmed and had $ taken from my bank account 2 weeks ago for my son. Mr 21 turns up to the airport and they can't find the booking despite showing the confirmation email and the bank transaction. They give us 2 phone numbers to call -- they are both disconnected numbers.I go to the website and find different country numbers and call them all (costing me $ for the calls). Mostly disconnected. Find one that's not. Goes round in automated voice loops that do not resolve the problem and it simply hangs up on you.Eventually manage to get Vueling Agent 711 on the line. She tells me flight has been cancelled "due payment problems". I tell her I have copies of bank payments successfully made 2 weeks ago. She says she doesn't know why but that it has just been cancelled and that it may not have come through yet. She tells me that the only thing I can do is raise a compensation claim. I ask her to start this. She tells me she can't do anything and that I'll have to find details on the website.I ask to book and pay for another seat. Surprise surprise, the flight it fully booked....THEY ARE BUMPING EARLY BOOKERS (IE, CHEAPER TICKET HOLDERS) OFF THE FLIGHT WHEN THEY ARE ABLE TO SELL MORE EXPENSIVE LAST MINUTE FLIGHTS BEYOND CAPACITY.They are trying to use excuses that suggest they are not at fault ("payment issues") to get around compensation.This is totally illegally and morally deficit.My young son was left at the airport and separated from his travelling cousin just so they could profit.BEYOND APPALLING!!!!
| 1
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Ryanair
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while boarding the flight to Copenhagen the staff member checking passport was very rude about our luggage. we thought we could take 10kg on board and we both had tiny cases which would fit under the seat the male assistant was very rude .He said we had to pay priority £60 each with this my partner who suffers mental health issues got very upset it was the assistants whole attitude so very rude .The experience ruined our break so disgust.
| 2
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Ryanair
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whilst I do not have any major complaints regarding actual flights I must express extreme disappointment and frustration with the Ryanir website, having tried for 4 days to book and pay for seats on a flight from UK to Spain. Let me start by saying that if anyone every gives you Ryanair vouchers they are very difficult to process, the site is very temperamental. The 2 flights were paid for using vouchers which were kindly given as a present so now to next stage, reserve and pay for seats, couldn't be much easier ? despite about 100 attempts the website would not accept any payment method, not voucher, credit, debit or Paypal ! tried for 2 days to 'chat on line' to be told you are number 56 in the queue so please be prepared to wait for at least 20 minutes.......... finally connected, nice enough person but was told twice that this was a technical error from our side and that it was an issue with Internet Explorer and that we should try Google Chrome. This was complete rubbish because we had been told this before and having deleted all previous search history and trying the igcognito google thingy it still didn't work and 72 hours later still no further !! So yet again try to 'chat on line' wait another 20 mins to 'chat' and 10 mins more to explain the above yet again to be told that it looks like there is a problem because the booking was made with a voucher and THEIR website couldn't cope with multi tasking !! so was told to come back 2 - 3 hours later to make a payment via the 'unbalanced security link'. So as instructed, 2 hours later contacted someone else on 'chat' explained all of the above AGAIN and was eventually given a link to pay for the seats and guess what !! it worked !! . Lesson learnt, don't buy anyone gift vouchers !!! Ryanair seriously need to up their game on the website, it is not user friendly at all, there is no information regarding the above implications at all.
| 1
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Ryanair
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who in there right mind would ever dream of using ryan air the worst air line in europe rip off merchant charging loads on top of agreed price please help close down this dishonest unreliable company peoope left without flights rubbish airline out for 8tself no care for customers easy jet going down the same road with the cheating customers on cabin bag sizes disgrace government needs shut down
| 1
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Grupo IAG
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why BA using Airbus to travel to Cairosmall plane to flay long distantI have a birthing problem and always pay to set in the front rowbut no more front row,5 hour's is to long to cope withtoo many people in a a small plainwhen i I spoke to the Stewart GLEN, he was rude, impolite, and offensive.
| 1
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Ryanair
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why do they charge £115 for a name change on a ticket which cost 25 I dont mind paying a fee to change the name but that's just ridiculous typical Ryanair. Wish I could give it no stars. Pure greed.
| 1
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Grupo AirFrance-KLM
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will cancel your flight with less than 14 days notice then refuse a cash refund which you are entitled to under EU law. Unhelpful on phone and obstructive, do not trust your money with this airline.
| 1
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Wizz Air
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will never be cheap after all. be aware!you pay for services you will not get.
| 1
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Ryanair
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will never ever use Ryanair again and I don't care how much extra I have to pay to go with their competitors. Ryanair Staff treats everyone badly. Their attitude is too bad and they need someone to re-educate and rehabilitate them!!!Gonna get financial compensation through court.Screw You
| 1
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Ryanair
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will not use again. 3 months so much time wasted for no results. Where my money!!!
| 1
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EasyJet
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william was nice and i hope he find someone to spend his valentines with <3
| 5
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Ryanair
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with so many destinations and at a very affordable price you cant beat ryanair , it slaughters the competition every time ,
| 5
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Ryanair
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without doubt the worst company i've ever done business with. Absolutely disgusting in every way. I will not do business with them ever again. And i pray they go out of business. (if you dont pay extra for seating they deliberately seperate your family - my kids were put by themselves elsewhere on plane) i think many of their tricks are illegal.
| 1
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Ryanair
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without second thought one of the worst airlines to fly with. Possibly the worst. Masking provided "services" that mirror an inhumane treatment and disgraceful travelling conditions. There is no politeness or accountability in staff and company. Constant unapologetic delays. This all comes in no low cost. This is low and disrespectful treatment to all passengers including parents with small children and mature passengers.
| 1
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EasyJet
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wonderful and quick response
| 5
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Jet2.com
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wonderful customer service and competitively priced fares
| 5
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EasyJet
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worked really well as an online chat. Issue was sorted
| 5
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Ryanair
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wors company always playing with prices.... Absolutely ridiculous
| 1
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Ryanair
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worse airline EVER!!!!!! Got told my flight had been rescheduled so they offered me another flight (can't take that one due to work comitments) now they wont let me change to another without paying even more money????? This is their fault not mine so why I am expected to pay more? absolute joke - customer service are beyond useless not to mention rude.... avoid at all costs!!!!!
| 1
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Ryanair
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worse airline with very extremely bad ground staffif you book flight accross europe, you can take a mini luggage bag with 5 to 7 kg, but on return flight, they will charge you 25 euro. If that bag is not allowed for returning flight, then why it is always accepted in departing flight
| 1
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Turkish Airlines
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worse costumer service in the Airlines world. I tried many times to call them and email them, no sigle valid answer. I had to pay for these useless calls. They just told me to go visit the website, the page I need in only in Turkish language. Very unsatisfied
| 1
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Lufthansa
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worse experience ever, no communication, no respond, arrogant staff without sympathy and understanding, communication, orgonising manners. I travelled from Manchester to Frankford to Tehran and from Tehran to Frankford, in both way we had to pass security again with chaos . They picked on people as I see my self. arrogant. I felt sorry for a boy who was befor me. I could see they looked at everybody like an criminal. If we have security from the departure, soGermany does not trust any of those security check except their security!!!!!!!!!!!!!!!!!!!!!!!!!!!!!For me what I have seen in the movies I say they have not changed at all.They need to learn British manners which all these years have not learnt. they grabbed my tummy as it is something . I am not overweight or a big women, it was discusting. we lost our first fly because of the line of security and we had to rebbok again. My luggages have not arrived yet
| 1
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Lufthansa
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worse experience i ever had with an airline, and that was only my second time with them.for a trip from Paris Charle de Gaule to Cologne, Lufthanza booked for me a flight to frankfurt then a commute by rail to Cologne, it was a two way. in my way back to Paris, the train had an hour delay, yes a full hour, which caused be to miss the luggage boarding. the service on site in Frankfurt proposed to just "give up" my luggage and board ASAP, no guidance, they were seeming annoyed, and no proposition or rescheduling or refund...i had to book a new flight which costed me 650 euros, and then to my surprise, after i requested a refund, i was told to just "forget about it"...what i didn't like was more the hundling of the situation more than the missing of the flight itself...i will never book with Lufthanza ever again and i recommend all my friends and family to avoid them.
| 1
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EasyJet
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worse interaction ever, keep repeating the same questions even after getting the answer.
| 1
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Ryanair
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worst airline I've ever flown with and won't be using them again. We just wanted a cheap holiday but you get what you pay for obviously. It took us 8 and half hours to reach our hotel in Majorca from what was meant to be a 5pm flight. First off the flight was delayed about 40 mins, which isn't too bad. We waited to get on the planed for ages which caused another delay. Everyone was seated on the plane ready to go but we were then made to wait again. When we arrived in Majorca we had to wait about an hour and half til our bag carousel started moving. In which time, 2 other flights had landed and collected all their bags. Then we get on the transfer coach, it got full and we had to wait another hour or so to actually move. It was like it was ran by monkeys. They can't organize anything it seems. If I could leave a -5 review, I would!
| 1
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Turkish Airlines
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worst airline and customer service
| 1
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Ryanair
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worst airline and rip off merchants we booked a flight to faro paid for seats with extra legroom and on boarding the flight we got told that we cannot sit in our seats as we had 2 children... when ringing customer services prior and they allocated these seats and knew that 2 children were on board... then would not refund my money
| 1
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EasyJet
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worst airline company ever, scamI have booked a flight from pisa to London which was cancelled today, without any reasons ( covid not anymore an excuse)The route Pisa to London Luton is not anymore available so I cannot change the date of my flight. Now I need to pay much more to buy a new ticket as the date of my flight is much closer now.They never refund my tickets, only vouchers for booking other scam flights that eventually got cancelled as well. In the moment that you book, the only thing that will take off and fly away will be your money..
| 1
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Ryanair
|
worst airline ever didn't let us check in online and when we try to add baggage it says it can't be possible needs to be done 36 hours before we had connection flight from Rome to Glasgow and we had to pay twice for our two 6 kg bags they charged us 100 euros would rather walk then using this airline again in future
| 1
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Ryanair
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worst airline ever!!Waiting over 12 weeks for my refund.
| 1
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Ryanair
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worst airline ever, choose whoever to check bag size when you can clearly see all other people with bag way bigger than you but just because you are alone they decided to check yours and charged 75 euros for it. Never travel with them again!
| 1
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Ryanair
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worst airline ever, couldn't find my ticket and they were horrible at helping me because they couldn't find it themselves either. DO NOT BOOOOOOK!!!
| 1
|
Grupo IAG
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worst airline ever, everything was below standard and we got no help from BA, never again BA, we had even booked business but it doesn't work at all, extremely poor standard which is not worth the money at all
| 1
|
Ryanair
|
worst airline ever. They're supposed to be the cheapest but then they charge you like $100 for a small carry on bag (which they don't tell you until after you've paid for your tickets), and they don't let you pick your seats even after checking in 24 hours before because they just try to upsell you everything to make their money. It's super annoying, I would've rather just paid more for a proper airline. Everything about their site and process sucks and it's clear they just want to upsell you. There's like 5 pages of things you have to click through convincing you to buy insurance and seat selection and food and transportation and speed fees and on and on... Super annoying. Shitty experience. Wouldn't recommend. Also they make you download the app to get the boarding pass. Even though the technology clearly exists to just make it easy to add to mobile wallet. They just want you to have the app because they can upsell you more stuff and the company is worth more if there are a bunch of people with the app...
| 1
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Pegasus Airlines
|
worst airline ever. do not use them at all. I had a flight from London to Iraq. My connection was in Istanbul. when I wanted to change my plane, they said that the barcode of the ticket did not work I can not do boarding!!! they left me stranded. better not to fly than using them, they will spoil your whole holiday. avoid
| 1
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Ryanair
|
worst airline ever. sitting on the plane when they came up with all sorts of excuses as to delay, we had missed our flight slot, the plane was too heavy, they had to unload fuel, then they had to re-load fuel, they had to take fuel off again and we would have to divert to another country to re-load fuel. They also ran out of food and drink but we were not allowed off the plane to get any. We applied for compensation for our delay (5 hours) but they say they cannot compensate us as our delay was due to adverse weather conditions, total bull s..t. Would never ever consider flying with them again.
| 1
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Lufthansa
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worst airline ever.I had purchased a business class ticket through my employer two months prior and had selected my seat at that time. However, upon checking in on the morning of May 13th, I was informed that my seat had been unassigned as the business class cabin was oversold, and I was placed on a waiting list. The gate staff simply involuntarily downgrade me to economy class for a credit. When I hesitated, the staff and their manager insisted that I could not decline the offer, as no other volunteers came forward.I didn't not want to take this forced arrangement, the staff just simply kept me aside and deal with other passengers. I was then left standing at the gate counter for 45 minutes while other passengers were boarded, and I was eventually allowed to board after everyone else has been boarded, and the staff simply asking me to ask for credit with customer service instead.I did as instructed, informing them that the ticket was booked by someone else and I requested the credit be returned to my personal credit card. The agent told me she would handle it and promised to call me back very soon. However, I never received a return call. Upon reaching out to customer service again the following day, I was informed that the funds had been refunded to my employer's original payment method, which is still in process. I urgently need this rectified so that the credit is applied to my personal credit card instead. The agent informed me that they were unable to assist with this request due to security reason and advised me to provide this feedback. The next agent simply transfer my call to United Airline, which is insane.I cannot imagine an airline company can crapping like this. Worst ever experience in my entire life with flight.
| 1
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Ryanair
|
worst airline firm around i have been trying for a week to add hold luggage to an existing booking i am happy to pay but the portal won't let me do it, i have done 5 live chats and explained none of the solutions they have offered work and i have added a bag on a later flight in june ok, so something is wrong with the booking i can add the bag going out but not coming home.these will be my last trips with ryan air wont use them in future i thought thing were improving but its worse and customer service doesn't exist.i fly 10+ times a year business and holidays but no more.
| 1
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Vueling
|
worst airline in the world , they try anything they can do to make you oay extra money even if it is only for 1 cm more in ur luggage . 1 st and last time i will ever fly with these thieves !
| 1
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Grupo IAG
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worst airline on the planet, will never use again and I encourage everybody to do the same. Their call center employees are incompetent liars and there is nothing you can do about it.
| 1
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Ryanair
|
worst airline on the planet. It is designed and engineered to put the passenger in embaressing situation. I'm a frequent passenger on Ryanair, for my usual travel from Madrid to Ibiza. I got it because the price is good. it goes without saying "pay nuts, you get monkeys". I compromised my comfort for cost, in many cases my experience was bad. But my last one is horrible. On December 15th, flight number 6719, I entered the plane and by accident my mask was damaged, the passengers were still boarding. I asked the crew to provide me with a mask (it is mandatory according to Spanish regulation). Surprisingly, they told me to ask any of the passengers for a mask!!! what the F...K?? seriously? I'm not asking for free of charge mask, I wanted to pay for it! In fact, I was in a priority seat always been. The crew member refused to give her name, claiming it is personal information and confidential! "Really?" Why deal with the public? Then gave her name when doing the announcement!!! It was Anna. I notified her that my hand bag is on the flight and I will get out to buy a mask from duty free. She saw me leaving the plane without saying a word, passengers are still boarding. After stepping out of the plane, another crew member told me that I'm not allowed to get back in!!! while I'm already out of the plane! I simply and kindly asked him to bring my bag from above my seat A1, he refused. So I asked him what should I do? He replied, you will miss the flight! I agreed and said I don't want to be on the flight so get me my hand bag which my passport, wallet and mobile are all in? he said sorry we cant do that. Unfortunately, I had to speak with a tense tune and loudly, he stepped back and said "ok go get the mask". Running to the duty free, looking ugly and stopped. Got back with a mask, little shouting then got back on the plane. More to say but I will keep it here. Now, assume we are up in the sky and someone damaged his/her mask? What will be done? Throw him/her out of the plane? Or isolate him?. Indeed, it is extreme risk to allow someone to put a handbag and leave the plane? It could be a boom?The attendant gave me negative attitude all the way? As if I'm on charity or got the ticket from her salary. In reality, there was no tangible or financial damage, but they put me in an embarrassing situation to shout and speak loudly. The conclusion: it is a cheap airline, and I will never put a feet on it. I will swim, take a donkey, or walk to my destination but never take this carrier again.
| 1
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Air Europa
|
worst airline with even worse customer service. They will break your luggage, and leave you with 0 reimbursement.Because these things have to be claimed at the airport. And if this is not known, you are screwed.
| 1
|
Eurowings
|
worst airline you can use in europe in 2022. did they even try? I was standing in security line when i received the sms that the flight was cancelled.To get compensation for the costs took until this week...
| 1
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Wizz Air
|
worst airline, customer service and gate attendants ever- AVOID AT ALL COSTS
| 1
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Vueling
|
worst airline, my flight was moved BY 2 DAYS, impossible to reach someone on phone, just automat, no options.Did not use them before, and will never again.
| 1
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Ryanair
|
worst airline, they rob travelers, I tried to check in 4-5 hours before several times but their app and website didn't work, at check in I had to pay about 60 euros to check in, it seems they do it on purpose to take money from travelers. avoid this company
| 1
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Grupo IAG
|
worst airlines !!Canceled my flight 3 hours prior and its been 3 months with no compensation.
| 1
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EasyJet
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worst airlines ever , a fight from paris to london was cancelled after 6 hours of wait , then was asked to go to a hotel that 35 km the air at 1 am , and guess what the hotel was fully booked , shame on you
| 1
|
Turkish Airlines
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worst airlines ever, use other airlines if you have an option, had a horrible experience with 4 longs flights with rude check-in service and the customer service did not care about my complaint at all, if that is the way they treat passengers and customers then I will never book them again! No wonder they have over 70% bad reviews here!
| 1
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Vueling
|
worst and rude behaviour by staff member at lisbon airport gate. She doesn't bother about thr size and weight of the under seat luggage but she only wants without wheels no matter how small or light weight it is. For small light weigjted trolley she grabbed 60 euros extra on the spot and threatened me that she won't allow me to board. Many carried heavy back packs infront of me but mine is a wheeled one that's why she charged me and was greedily asking I want your card again and again asking in a hurry without explainingfor what I shouldpay extra. The tone,voice and behavior changes from customer to customer as per colour of the skin of passenger. She checked and given back my Residence card again one more time asked suspecting me like an illegal immigrant. As a doctor I worked in many countries and travelled through many airlines but this is the worst airlines and first and last travel with these cheap behaviour people
| 1
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Ryanair
|
worst company I have ever traveled with . even if I haven't yet traveled with . i am about to tomorrow . No concern for people . Interested only and only by gaining money . no confirmation about payment , horrible net working , few bad payed girls hired to steam you ( even they try honestly to do the job ) and no human attitude from the board. Change and create mails ( no password ) to log-on lie about the check-in capabilities ( took 2 hours to make check-in. used 30 pages to check-in and itinerary . nothing echo !!!! ,,,,, After having the flights the impression got even worst ( as if could be possible and yet it is ) . I intend to claim compensations for the more than 4 hours delay of the return flight from an airport having seats for less than 10% of the passengers ,not mentioning that ,the ongoing flight , and especially the landing was a nightmare on an excellent weather .Hope not to be forced to use the company again .
| 1
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Ryanair
|
worst company I have never met in my life, avoided as much as possible
| 1
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Ryanair
|
worst company ever customer service 0 0 0 0 0 0 dont flight with this company no refunds no customer service you are all alone man nobody can help you with nothing
| 1
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Lufthansa
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worst company ever seen,due to corona virus i had to cancel my flight ticket as my wife conditions is not well, but they refused to pay us back, they dont deserve a Penny.
| 1
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EasyJet
|
worst company ever!! I'm trying to contact the call center to cancel a flight in the 24h they guarantee you to do it. But no one answer to the phone, now I'm holding the call since 5h ago. really a bad service and they do not care if you lose your money and your time.
| 1
|
Ryanair
|
worst company ever. They cancelled my flight and not refunding the luggage I booked on my flight saying that I didnt book any lugguage on that flight
| 1
|
Iberia
|
worst company in history. waiting 18 months on ticket reimbursement.
| 1
|
EasyJet
|
worst customer experience everrude agent, she wasnt willing to help and im keeping screenshots of the chat and ill make sure its seeni was asking for a refund for a flight that got cancelled without even a notice and she s not even willing to assist
| 1
|
Grupo AirFrance-KLM
|
worst customer service and provide misinformation to customers when contacted. had terrible travel experience with KLM airlines. did not provide me compensation for delayed flights as promised. rather start giving different information after travel.
| 1
|
Norwegian
|
worst customer service ever. its rediculous how in good times they did not spend the extra $ to get the systems fit for purpose. now its a total melt down when even doucmentation can not be dleivered properly and there is no way to contact anyone. all i need is a cancelation reciept for insurance purposes and they can't even manage that.
| 1
|
Lufthansa
|
worst customer service expierence ever. - automated system to make clients rethink their valid claim- since the system programmed to walk clients in circles with no proper support: no replies to emails from customer support, no help when speaking over phone with live agent - unfortunately cannot help, no help when looking answers on the page, no help with live chat- basically buy their service for your own risk. almost like the customer support is just for the fact it is, as its legal requirement, but its functionality is 0
| 1
|
EasyJet
|
worst customer service ive ever encountered....been waiting since October 19 for compensation..filled in numerous forms that they sent me only to be told time after time its the wrong forms....i can only fill the forms you send me...trying to talk to the right department is a mission...will never use them again..
| 1
|
Grupo IAG
|
worst customer service of any airline, I can't log in to my account and the password reset function on the website doesnt work. Have tried calling and can never get through as the line is always busy. I'm going to get rid of my BA AMEX as I can't even get into my account to book a flight!
| 1
|
Ryanair
|
worst customer support but very cheap if you book in advance
| 1
|
Ryanair
|
worst ever ..... I wish I never have to use them again .....they are like thefts....horrible ....horrible
| 1
|
Lufthansa
|
worst ever Europe flight.Outbound flight already had a 2 hour delay which was probably the new service standard. Anyway, on today's return flght captain somehow turn the flight back to Frankfurt claiming the technical error cannot not be fixed in London. He managed to land the flight safely. Should there be any technical issues in place the aircraft should not be airborne at all. After all the aircraft should have been inspected air worthy before taking off. The fact that captain chose to return the flight instead of continuing to the destination is evident that the decision was make solely based on cost (would have cost them more to fly an empty aircraft back for service than to offer passengers a hotel room and shifty dinner), what is the difference between landing the same aircraft on different airports?Now they have taken the liberty to rebook my flight at dawn time, which means starting another bad day going thru securities again when I should have been home hout before for their decision.Avoid Lufthansa like a plague.
| 1
|
Lufthansa
|
worst ever airline. most shocking UK customer service on the phone. complete rip-offs. They have scammed me. It shall never be well with them
| 1
|
Ryanair
|
worst ever experience on the website greedy. manipulative, and hustletricks shame on you
| 1
|
Turkish Airlines
|
worst experience ever with turkishairline.Unprofessional staff refused to check in for us 45min before flight while we were at line and checked in for others who came after us at DLM Airport.Thanks for ruining our honeymoon !!!
| 1
|
Grupo IAG
|
worst experience ever, orlando BA teamworst experience ever. Orlando to gatwick, team was horrible, man called kenneth has no idea what he's doing and 3 ladies in desk too. 8th septemver 2024, descriminated against. avoid
| 1
|
Grupo IAG
|
worst experience ever. First time I used them since direct flight from Bcn to San Francisco. I booked a premium turist and when i arrived 3 hours before to the airport they told me that they had to put me in tourist since they had "technical issues" in the plane. I was like what? Yes..we have 40 seats in cabin premium but seat belts not working..only 4 yes and they have been assigned already. but dont worry you will get premium service about food blanket etc...and you can ask a refund for the price difference. Ok then the next surprise is that my seat was half broken, not security information, and worst...any tv was working in the plane! so not entertainment..for a 13 hour flight! then they want me to pay for the blanket! i complained to the hostess and she said that when she saw the plate of the plane the day before she thought dam it! is the oldest they have and they dont want to fix it!! she was even complaining that couldnt sleep in the plane...and i was just hopping the security was not in the maintenance! i hope you will be able to read this and avoid this fraud!
| 1
|
Grupo IAG
|
worst experience ever. First time I used them since direct flight from Bcn to San Francisco. I booked a premium turist and when i arrived 3 hours before to the airport they told me that they had to put me in tourist since they had "technical issues" in the plane. I was like what? Yes..we have 40 seats in cabin premium but seat belts not working..only 4 yes and they have been assigned already. but dont worry you will get premium service about food blanket etc...and you can ask a refund for the price difference. Ok then the next surprise is that my seat was half broken, not security information, and worst...any tv was working in the plane! so not entertainment..for a 13 hour flight! then they want me to pay for the blanket! i complained to the hostess and she said that when she saw the plate of the plane the day before she thought dam it! is the oldest they have and they dont want to fix it!! she was even complaining that couldnt sleep in the plane...and i was just hopping the security was not in the maintenance! i hope you will be able to read this and avoid this fraud!See more
| 1
|
Turkish Airlines
|
worst experience ever. my first and last time flying with them.plane changes time and the day before I leave they change my seat that I picked.
| 1
|
Wizz Air
|
worst experience in a flight so far, I was charged for a small bag, then in the plane there were chips on the floor, flight attendants were shouting at the passengers. Absolutely disgusting behaviour and experience
| 1
|
Ryanair
|
worst experience of my life....never again, no information, flight late, staff cant be bothered and luggage damaged.
| 1
|
EasyJet
|
worst experince
| 1
|
Turkish Airlines
|
worst fly experiencethis was a nightmare for me,no information about anything especially ground staff, unprofessional approach, won't recommend to any one
| 1
|
Turkish Airlines
|
worst food I have ever experienced on a long haul flight in over 30 years of flying......
| 1
|
Vueling
|
worst of the worst!!! really bad i wish i could give them -1 star. We had to take fly from Paris to Copenhagen but we couldn't finde the terminal because they didn't inform us where should we go! after 45 min we found the terminal. we had to wait in the line 20 min to get our boarding pass after 20 min finally we came across and still have 35 min to fly they refused to give us boarding pass because we have to be there 40 min before fly!!!! it cost us 1000 euro and much of stress. If i could close this company i would to that because they just want money from people .
| 1
|
Ryanair
|
worst of the worstAfter the flight landed in other country (!!!!!) with 2.5 hours delay, we had to leave the plane that flow back to the original destination empty after we left.We left in Bratislava instead of Budapest without information, customer service whatsoever.Ryanair sent buses later on in the evening - but that time we managed to organise a private transfer as our toddler become sick.Sent a complaint letter (email, everything explained) to Ryanair few days later, and they sent an automated email back that stated they do not understand what the complaint is and I need to fill the right form and submit it.Disgrace, I really do not know how the Aviation Control Body can let this company run on these terms. Anyone who has other option, avoid this airline.
| 1
|
Pegasus Airlines
|
worst service, highly unprofessional,the employee took the boarding pass and the luggage codes at the gate and now the luggage is lost
| 1
|
Lufthansa
|
worst than any small company!!! avoid!
| 1
|
Grupo AirFrance-KLM
|
worst travel experience the staff had misled me many times, they are unaware of the requirements for international travel during coivd 19
| 1
|
Iberia Express
|
worst web site and customers servuce ever - 3 hours to change a flight, 1 hour on the phone with useless customers service in Spain, due to "errors" made by iberia
| 1
|
Vueling
|
worst website ever, impossible to just buy a ticket
| 1
|
Ryanair
|
worst worst worst airline w the rudest workers✌ðŸ»
| 1
|
EasyJet
|
would be 5 star if not for transfers in Majorca, waited 90 mins on bus then had 14 stop before we got hotel and return bus aircon not working had to wait for another bus as driver refused to continue, reported this to EasyJet holidays who telephoned to apologise and offered £44 refund for coach needless to say they never refunded any money.
| 3
|
Ryanair
|
would never fly with these again shocking service and very rude staff!
| 1
|
EasyJet
|
would not let me edit my passenger cabin luggage even though i made a simple easily fixed error when booking
| 1
|
Ryanair
|
wouldn't touch them with a barge pole!
| 1
|
EasyJet
|
wouldnt connect me to a real person and gave me conflicting and wrong information.
| 1
|
Turkish Airlines
|
writing to express my disappointment with the level of customer service I have received from Turkish Airlines. Despite raising concerns several times, I have found the support to be consistently poor and unhelpful.I have encountered numerous issues throughout my interactions with Turkish Airlines, and despite my efforts to resolve them, none have been satisfactorily addressed. This lack of resolution has left me feeling frustrated and dissatisfied with the service provided.As a result of my experiences, I regret to say that I cannot in good conscience recommend Turkish Airlines to others. It is my hope that you will take this feedback seriously and work to improve the quality of your customer service in the future.
| 1
|
EasyJet
|
wrongly purchased for the second time hold bag. Quickly helped and refunded.
| 5
|
Ryanair
|
yeah we weren't told once that we had to check in online and then when we went to check in in person they charged over 100 for two small pieces of paperThey're cheap because they WILL find another way to get your money, whatever it is
| 1
|
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