ManuelMC/dataset_scraping · Datasets at Hugging Face

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
Grupo AirFrance-KLM	yes it was very good trip, all KLM hostess were so friendly and co-operation with passengers, they insist for safety rules for your and your family safe trip. thanks for KLM staff and wish to you all the Best.	5
EasyJet	yes with chat but couldnt get answer from web on how to change flight cancelled by easyjat	4
EasyJet	yes, it is a cheap airline and that is why we use them. But there should be staff who can deal with problems such as flight delays. There is also no way to contact Easyjet itself about appalling service. In Copenhagen airport on 22/23 December the flight was delayed 4 hours and 15 minutes. No one informed us of anything. No one offered refreshment until after 2 hours delay, then it was a derisory amount that would not even pay for a cup of coffee! The staff were rude and impatient and the cafÃ© bar closed when they saw the queue of people.Some officious person at the airport started shouting at people who complained - and yes they were complaining, but who could expect any different when this was the way we were treated.We all walked from the nice comfortable part of the airport for 15 minutes to get to the gate, where seating was terrible and the only place was a small snack bar which decided to close.The airport staff were terribly rude and no one from easyjet was in sight.	2
EasyJet	yesterday i arrived at lgw to find that my holiday had been cancelled.having never had a bad experience with easyjet before i can not be totally negative.my beef is that trying to get any sort of communication is virtually impossible.i have sent a few emails on their site, with no response, and the only other alternative i can find, is a phone number, which costs Â£3.60 a minute.my flight yesterday was cancelled, and they have booked me on an alternative flight for friday.i received a email this morning saying i owe Â£45 plus for the privelage of them amending my flight and reducing my time abroad by 3 days.as a company i have always found them good to deal with especially with covid, but since then i dont seem to be able to contact them, anybody got any advice.	3
Ryanair	yet again i have tried within my 7 days of departure to change my flight and this terrible airlines manage your booking online will not complete my change there chatline is just a scam that never answers your request the phone line is another joke you could be waiting forever anyway never will i fly with this shower again lets hope the regulator gives this company a huge fine for there treatment of customers all he has to read is the views on this site todays date is 24/08/2021 this is for when i place my case with the regulator o leary should hang his head in shame for his airlines treatment of loyal customers	1
Jet2.com	yet again i was off to Spain and travelled with jet 2,we flew from Stanstead no hanging about plenty of staff to assist, comfortable seats on time .very good looking forward to next May, which we have already booked.	4
EasyJet	you are absolutely useless - no communication what so ever just leave people hanging on and on with no intention of replying - disgraceful customer service	1
Ryanair	you are bad and worse than my mum.	1
EasyJet	you are delegating your insurance to Collinsons who were useless , you offered no help and the link on your website doesn't work....	1
EasyJet	you are in a queue to speak to someone, and it doesnt ping or give a signal someone has answered the queue, and i was give only 3 minutes to check in. there's no indication what number you are in the queue, so you can't sit there staring at a screen for an infinite amount of time.	1
Jet2.com	you are informative to the customer	5
Ryanair	you are misleading passengers by your hidden fees. Your fees are not explicitly mentioned. You are doing so just to charge passengers. You also have bad customer service.	1
Ryanair	you cant pre book the seats you want other than that great service	4
EasyJet	you change the flight and now i have to pay again for extra leg room seats that i have already paid you for we were in 1a and 1b now you moved us to 11a and 11b i booked these extra leg room because my mum is 90 years of age booking ref k88kj4q now you want me to book exta leg room seats that i have paid this is not good i dont care about me but my mum cannot stand long	1
EasyJet	you changed flight times by 12hrs and cost me Â£150 more to fly on other airlines - took 3 hrs to get a refund	1
EasyJet	you changed my flight time and didnt even inform me. absolutely disgusting	1
EasyJet	you didn't answer my question about my problem.	1
EasyJet	you didnt answer my question and timed out.	1
EasyJet	you didnt give me time to finish	2
Ryanair	you dont know the price unless you go through the booking process to the final step just before paying! makes it hard to compare prices as booking fees card charges etc get added on at the last moment. some flights ok and some have been like a cattle plane!	1
EasyJet	you emailed me to say you had cancelled my flight but all of the Disruption links did not work. So I started a chat and waited for ages, giving my booking no upfront. The customer service advisor did not read this however and ended the call as quickly as possible while I had stepped away. So I am now an hour down on today, with cancelled flights and no further fwd. Rubbish customer service!	1
Ryanair	you get what you pay for...amazingly cheap travel. Love them or hate them, they have opened the skies to us all.	5
EasyJet	you guys solved my problem fast. two thumbs	5
EasyJet	you have not been helpful or supportive during the process. it almost seems that you deliberately unhelpful in order to put me off claiming.	1
Ryanair	you land bad and you're india pilot sucks at english	1
EasyJet	you only let me chat online, you keep me waiting 40 minutes without any confirmation that you are still there - at 1.30am	1
Ryanair	you pay 30 pounds for a bag ,only allowed 15 kg , cabin luggage needs to be really small , and they rude as hell . they don't no how to talk to people , never use this company again , never . today's flight to Lisbon 27-07-2015 , 9:45 flight was the worst thing i ever seen . my daughter was not allowed to travel to portugal with out of date ID , we going back to our home country to renew the ID card .???? bad	1
Ryanair	you pay a price on the web but then they take extra money from you for anything, very bad experience, I will never fly with them again	1
Ryanair	you pay for what you get fair do's the online check-in chargers are a mick take but but apart from that i have no complaints.	4
Wizz Air	you put me to pay 310 euro because a had a bag!!!! and even when i denied you insisted through your emploees to pay 310 euro or else i couldn't embarked .this is not acceptable for somebody who paid for the ticket 150euro.	1
EasyJet	you search for flights and look at your dates and the prices. When you click on show flights to book all the prices change upwards. They really are a scummy outfit.Changed my bookings to Aegean. Better service to same destination and cheaper. 20 flights a year and I will try to avoid Sleasyjet from now on.	1
EasyJet	you service is so bad you are not evan worth 1 star what a complete waste of time i am frustrated with your service	1
EasyJet	you shoud be improving your customer service. what a waste of time and bad service, the add has been actualize for worse. im not happy customer, you getting worse everyday	1
Wizz Air	you should fix your app before you give people to use it. I was unable to do my check-in via it and check-in at the airport is paid. Lovely	1
Ryanair	you should really train your customer service team abit better instead of giving conflicting opinions! once at the airport flight was delayed no reason given then arrived about 30 minutes after the due arrival time then on the return the flight again was delayed for 48 minutes also no reason given then after going through Stansted to get my luggage the Â£100 hard case suitcase was damaged which was proven to resist the medium type of throwing but to dent it must of stood on it or something absolutely disgraceful airline AVOID!! i definitely wont be travelling with these scumbags again!! i will be seeking compensation for the delays and they can buy me a new replacement suitcase! futher more the security staff were extremely rude and arrogant toward me and my friend	1
EasyJet	you take 30 mins to reach the chat and then leave when no reply in 2mins from me	1
EasyJet	you took 30 mins to contact me back and I didnt realise someone had finally come on so by the time I tried to reply you had booted me out and I need to start from scratch.	1
EasyJet	you want to talk to someone and it seems impossible !!!! There online chat service just dosnt work and then it kicks you off so you cant get anywhere.	1
EasyJet	you where of no help in resolving my issue	1
Grupo IAG	you will never get to find anyone after you got a package in BA HOLIDAY	1
Ryanair	you will receive your cash refund within 20 working days 07/05/2020 21.49. what a joke, spent hours on the phone cannot even get call or chat answered and I wanted to change flight to one year later which is my lads weddings new date	1
EasyJet	you're policy about 24 hour cancellation sucks. I should have been reimbursed 80 CHF and only received 14..... what a joke lmao.	1
EasyJet	your agent was as useful as an ash tray on a motorbike	1
EasyJet	your agent was quick, understanding and efficient. Thank you.	5
EasyJet	your costume service was really polite, unfortunately they weren't able to help me. It's not easy to be able to talk with someone to be able to change flights due to personal issues and by the time that i got to someone there was less than 2 hours for my flight. not really happy about that.	3
EasyJet	your customer service advisor got straight to the problem and fixed it .	5
EasyJet	your customer service advisor was really helpful and kind	4
Pegasus Airlines	your customer service employee simply needs to learn English. they can neither understand nor spell. it is a bit difficult to give them examples of how to pronounce the word. besides they are incapable of finding their way around their system when I simply ask to cancel a ticket for me.	1
EasyJet	your live chat person was polite, but i just feel the customer is not priority in easy jet and feel you would just like to charge money for sitting together, this is just a rip off for customers by airlines	3
Jet2.com	your staff are so helpful we are in are late 70s they all ways help you to do every thing 2years ago my wife became ill on the flight from bhx to antalya they bent over backwards to help her what a 5 star service thanks to all your staff	5
EasyJet	your system is wrong. EASYJET has changed my flight to palma from day to night but for me to make a free change i have to contact your chat line who dont respond. if i go on to manage bookings you are charging me for the change. a syou changed my flight over 5 hours why does the system not recognise my free change	1
EasyJet	your taking too long. 25mins waiting for you	1
EasyJet	zero. no one contacted me	1
EasyJet	~The person on the end of the chat was wonderful. Really tried to accommodate us and listened to our needs	5
Turkish Airlines	Â 3 of my 4 flights with Turkish airlines were delayed in this trip and my luggage never appered altough they told me it was onboard. Now they are still looking for my luggage with all my personal things. And it is because I contacted them, thet never did. I almost missed my 2 connections but I run the whole airport, very bad situation. I cannot recognise this company any more.	1
Grupo IAG	Â I booked round-trip from Boston (BOS) to Amsterdam (AMS). Then I paid $500 extra to change to round-trip from Hartford (BDL) to Amsterdam (AMS) when Aer Lingus started flying out of BDL. Six hours before the flight, Aer Lingus cancelled BDL and had me fly out of BOS. I asked them to change the return flight to BOS since my car would be parked there. They said that would be another upcharge, which I refused. I requested a refund of the $500 since they didn't deliver what I paid for. They rejected the request. So on top of the $500, I had to buy an Amtrak ticket from Hartford to Boston to get my car and pay for two extra days of parking at BOS. This is unacceptable. I urge anyone considering Aer Lingus to reconsider.	1
EasyJet	Â Lisbon to Luton. Even though the flight was smooth, the staff at Lisbon airport were rude and arrogant. They wanted me to pay 70 euro to place my hand baggage in the hold even. I said I was not going to pay and that is rather miss my flight. They kept bugging me until I eventually paid to get home. Never flying easyJet again!	1
Grupo IAG	Â Mexico City Airport is a zoo, but taking the late departure on BA to LHR isn't too bad. Club passengers can use the AA Admirals Lounge, which is surprisingly good and not too busy as it seems to cater to BA's club passengers only at this time of day. Lovely staff, solid food & bar, really pleasant. We flew an older 787 with the old style club seats. Seated in the front cabin (just 3 rows of club) in the window and adjecant aisle seat is really good if you travel with your partner. Come to think of it, I will really miss this old style -once cutting edge- lay-out. There is no better way to fly when you are a couple. We were in that last row of the front cabin so both window and aisle seat had unobstructed access to the aisle. Still terrible you have to pay for these seats, but it obvioulsy works and we were happy getting these seats. Flying BA when the crew is good is amazing. Service was impecable on this flight. Just the right mix of humor, service and attention. Food seemed to be good as well, but hardly touched it. I am fine sleeping in these old club world seats although bedding could be better. On time departure, smooth flight and early arrival at Heathrow. We went outside for a smoke and returned to the terminal through fast track. Security at LHR has always been terrible, but today security staff was too busy chatting among themselves so all bags went through without 'secundary' checks. We had a lovely shower at the 'spa', what a fabulous facility. The South Lounge was crazy busy and it is just a design disaster. Who ever choose the bizarre combination of furniture: what a mess! Food on offer was solid and so are the drinks. Our home stretch to Amsterdam was pretty straight forward. Lousy welcome at the door but crew recovered well and made everyone feel special with excellent bar-cart service. I love the 'double'-servings of drinks. English tea is about the worst meal concepts in the world and I really don't understand BA stuck to it through the years. No-one like the cucumber white bread things, but hey... On time landing in Amsterdam but the usual long taxi then clumsy jet bridge connection ended up with a 20 minute late arrival, why is it so hard to connect a jetbridge in Amsterdam? Flying club in BA is still wonderful. I Love it!	10
Eurowings	Â Milan to Dusseldorf. The airline was oversubscribed. Appalling service. Moreover, they took our luggage at check in but since it was overbooked, they gave it back to us, but this time with damamges all over our luggages. Lastly, their call centre number printed on their leaflet does not even work! Worst airline ever.	1
Grupo AirFrance-KLM	Â My suitcase arrived 3 days late, I spoke to them and since I was there for work and meetings, they instructed me to buy the necessary items for my work and hygiene so I did and when I got back home and asked them for reimbursement They asked for thousands if documents and I provided every single one, then out if no where they just said the documents are not complete and I kept emailing and calling them and asking them what other document they need, they tell me now everything is complete but no one knows why I was rejected and why that supervisor just decided to deny the case, they are now after a month telling me to wait 21 business days until I can reopen the case again. So ridiculous that they charge an arm and a leg and lose your suitcase and when the time comes that they have to pay such little amount, they give you a good run around and no one wants to help and just gives you a hard time.	1
SAS	Â Our flight early was cancelled via text by SAS at 11pm at night as a result we did not see the text until 3am. We had arranged for transport to the airport at that time but at short notice could not find anyone else to take us to the airport for the later flight we were booked onto. We therefore had to get a taxi to the airport to arrive in time. In Sweden we had pre-booked coach tickets with Flixbus which we then had to change for a coach to coincide with the later flight which incurred another cost. We were invited by SAS to input a claim which we did immediately. They have however have decided that neither of these expenses are genuine and will not re-imbuse the expenses. They have closed the claim and will not now answer out emails and when I spoke to them on the phone they confirmed there was no way for me to escalate this claim. SAS have behaved in a totally unprofessional manner and I would suggest to anyone thinking of booking a flight with them to find another airline.	1
Lufthansa	Â Tried for the first time the pay for food option on this airline, which claims to be a premium airline. Basically the same experience as on a low cost, with the difference it takes ages to have processed (finding the ordered products and payment) what you want to consume. Clearly cabin crew is still not accustomed with the concept. Still not getting used to having to pay for food in a premium airline.	5
Turkish Airlines	Â We have just had the worst experience flying business class of any airline, flying Turkish Airlines from Naples to Istanbul. We were contacted about half an hour before reaching Naples that our flight was delayed an hour.Â We have never experienced the economy queue for check in moving quicker than business class but today it was ridiculous. We had to wait over half an hour to check in. When we finally reached the check in counter, the man gave us boarding passes with seats for the 3 flights back to Australia without us sitting next to each other. When I requested to be seated together he at first said it couldnâ€™t be done, then begrudgingly tore up the original passes and issued us new ones together and told my husband he was sorry that he was married to me. A man in front of us was very upset by the service and asked to speak to a manager, but the 2 business class check in staff said there was nobody else there that he could speak with. Then we had to queue for half an hour to enter the business class lounge in Naples airport, which when we eventually got in was awful.	1
Turkish Airlines	Â Â A 5 hour delay today and 5 changes of gate at the airport. They prices are expensive and they cannot fulfil their duty: take people from A to B on time. Unfortunately I booked return ticket with them but I will not use them again.	1
Lufthansa	Â Â A poor low cost experience with full service airline Lufthansa, for which I paid a high fare. Got a cup of water and a chocolate (10 gr). Kindly enough they let me have a second chocolate (because I nicely asked). In their Tourist Class (not that their intra-European Business Class is anything great much better), Lufthansa (& Co.) are nothing better than any other low cost airline when flying in Europe. The only difference is that most of the European low cost airlines are consistent, you get what you pay for and there are no surprises. Not with Lufthansa: pay higher fares, add luggage, seats etc and get the full no-service experience!	2
Grupo AirFrance-KLM	Â Â AMS-ZRH 27/6 2024 on a small Boeing 737. This was the end-leg of a Kenya Airways 3-legs ticket. KLM handled transfer smooth and luggage correct, and granted lounge access. Long walks in Schipol, took me half hour to walk the 2-3 km. Departed briefly on time, a half hour delay was clearly and honestly informed. But being given an exit seat with large front space, I felt valued as FB elite holder. Full flight. Not much premium feeling by flying economy on legacy carrier in Europe any more. However, KLM still serves proper sandwiches and at least a single, full drink-round. Crew effective, though not sociable, merely superficially friendly. Convenient and quick airbridge barking and disembarking despite full flight. Eventless flight, boring, but no really fault. Score shall be 6 but must add 1 point for the nice KLM Crown Lounge 52.	7
Grupo AirFrance-KLM	Â Â Absolutely appalling experience with KLM. We were advised to check our bags through to Amsterdam at the check-in desk as the flight had been overbooked (we arrived at the desk 2 hours before hour departure time). Only to be told we were on standby for the second flight so might have to wait in Amsterdam for a day. We were then met by another very rude staff member at the gate at Amsterdam who told us our bags had not left Dublin and there was nothing she could do for us. We managed to get in the flight (although seated apart) to Buenos Aires and arrived but no bags. 4 days later our bags arrived to Ushuai with no apology from any KLM staff member during the entire ordeal. On the plus side, we got engaged in Ushuai the same day our bags arrived. Just as well I kept the ring in my hand-luggage!!	1
Grupo IAG	Â Â Absolutely horrible customer service - will never fly again. We left Toronto for London, and then missed our connecting flight from London to Mumbai, so we had to book with a different airline and pay the costs. They then cancelled our return flight (3 weeks later) from Mumbai to Toronto without notifying us. We just happened to find out when we tried to check in on the day of. We are now stuck in Mumbai with 3 small kids, no return flights. First and last time flying with them.	1
Lufthansa	Â Â After an enjoyable experience on Lufthansa going to Germany I had high hopes for my return flight. However the airline did not come close to meeting the expectations I had from my earlier flight. Ground staff boarding the flight from Berlin to Frankfurt were extremely rude and the one male ground staff took my boarding passes and passport because my hand baggage was 1/4 kilogram overweight. Although I was in the wrong about my baggage that is no grounds to take a traveler's passport and refuse to return it. Cabin crew on the Berlin to Frankfurt flight were incredibly rude, and unhelpful. After a mess of a layover in Frankfurt, we only just made our connection to Chicago. The premium economy class seat was comfortable and crew were nice and quite helpful. The food served on this flight was not good, asian chicken that was sweet, with undercooked rice and vegetables. Overall I was appalled by Berlin ground staff service and by the cabin service onboard my Berlin to Frankfurt flight, I have tried to file official complaints but have not heard back from the company.	2
Grupo AirFrance-KLM	Â Â Air France has by far the rudest staff. I had a terrible experience with the cabin crew and customer service. I've flown with many airlines and never seen rude cabin crew before this.	1
Grupo AirFrance-KLM	Â Â Already second time within two months that KLM loses my baggage on the same route. I'm working offshore and I have no time to wait in hotel until my baggage will be found.	4
Wizz Air	Â Â Approximately 30 minutes after purchasing tickets online for a round-trip journey from Bucharest to Malta (confirmation code: ZDYUTB), I realized that I needed to cancel the return flight and book an alternative flight from another airline for an earlier date. I promptly contacted WIZZ AIR customer service to explain the situation. The representative assured me that it would be acceptable to cancel the return flight and that I would be reimbursed in WIZZ credits. However, contrary to what I was told, the cancellation resulted in the loss of both my outbound and return flights, leaving me without tickets and without reimbursement. Since that time, over the past week, I have repeatedly called and emailed WIZZ AIR, requesting the reinstatement of the initial booking I paid for or, at the very least, a review of the recorded conversation to verify the misleading information provided by their employee. I would like to emphasize that, had I been properly informed, I would never have voluntarily canceled the flights, knowing it would result in such a significant financial loss.	1
Air Europa	Â Â As a gold elite plus holder I can use the Madrid lounges. The trip was uneventful until I got to Madrid airport having to wait one hour in a passport queue. Then attempting to enter the puerta del sol lounge where the receptionist seemed to have taken on the role of an autocratic authoritarian prison guard. The police checking passports are far more pleasant and civil they are decent people. Where AENA recruits it staff from I have no idea but they must treat them really badly if they are this nasty.	2
Grupo IAG	Â Â As always when I fly BA it was a total shambles. I was booked Manchester - London - Madrid , BA first leg and Iberia 2nd, I try wherever possible to avoid BA, however the Manchester - London was late, however I ran for my IB flight and got to B gates just as boarding started, being Group 1 I went to board and the gate sounded an alarm, BA had removed me from the IB flight to a BA flight 3 hours later! As BA had reissued the ticket IB could not put me back on the flight, so 3 hours wasted because of BAâ€™s total incompetence. This airline is a total disgrace, the crew were not nice, typical BA crew oh im so fabulous I don't need to be nice to paying passengers, club europe cramped and terrible food!	1
Grupo AirFrance-KLM	Â Â Awful experience. They lost my luggage and after 4 days I received absolutely no proactive contact and zero explanations. I chased them multiple times through WhatsApp but they never ever shared anything about where my luggage is. This was definitely the last time I have flown with them.	1
Grupo IAG	Â Â BA 246 21JAN 2023 Did not appreciate the unprofessional attitude of the pilots. Flight scheduled departure 16:20. Advised boarding time 15:20. Whole flight full of passengers waiting at the gate to board at 15:20. 15:40 the cabin crew board. 15:55 the pilots board - each with a Sao Paulo Airport Duty Free branded shopping bag. 16:20 the flight is still boarding. Finally pushes back just before 17:00, 40 minutes late. Captain came on the intercom to announce the delay was due to 'traffic between the crew hotel and the airport'. Sorry Captain the whole plane saw you and your pilot colleagues board fifteen minutes after the cabin crew clutching your duty free that you and your pilot colleagues still made time to stop for.	6
Grupo IAG	Â Â BA First, it's not even the best business class in the sky. Cabin very long in the tooth. Service extremely inattentive and lackadaisical. Been waiting over an hour to be offered after dinner drinks or dessert. Nothing. Just awful value for money.	1
Grupo IAG	Â Â BA business class in Europe has a seat the same as economy, you simply have an empty seat next to you and so for many, the only true benefits are in flight meals, lounge access and priority security etc. The problem on this flight was a small child, aged around five, who sang incessantly in an extremely loud voice throughout most of the flight. I am aware of the difficulties of flying with children, I know it is difficult to keep them entertained etc, I am a patient person, I have headphones. The parents of this child chose, despite a polite request, not to try and quieten their child at all. At this point one had an expectation the crew will step in. If I was singling loudly, disrupting other passengers, they would quite rightly ask me to desist. So why not speak to the parents of a child who is doing the same and disrupting the rest and sleep of other passengers? Instead, having served the meal, the crew retreated behind their curtain and left the passengers to stew. Simply not good enough. As for WiFi? Forget it...	4
Grupo IAG	Â Â BA has a real problem with boarding it's flights. Those who get on first fill the luggage bins with 2 bags, one of which is supposed to be small and under seat only. Cabin staff don't bother implementing their own rules. Subsequent passengers mill up and down the aisle, bumping into each other, searching for space. Boarding this flight took an hour as a result of this nonsense. The incoming flight was late already so our 90 minute flight was 90 minutes late.	1
Lufthansa	Â Â BUD-MUC-MIA: IFE did not work, headheadset is outdated and uncomfortable. Food was below average and for a 10 hour flight after food service they provided only a small bag of crackers. No additional drinks or crackers were avalable in the galley. When asked for more I got another small cracker. MIA-MUC-BUD: IFE touchscreen is a disaster. Booked payed seats and they reseated us for what? IFE did not work on those seats! Only one soft drink service for a 9 hour flight, dinner was average but the morning breakfast was the most disgusting sandwich. Luthansa has definitely became a below average airline.	3
Grupo IAG	Â Â Barbara Collins was super helpful. My boyfriend & I booked flights separately thinking we were on the same one but we found out at check in that he was on separate, slightly later one. Barbara was able to make some changes to ensure we flew together & even managed to put us sitting together! Much appreciate BA! We had a terrific flight over. Food, drinks & nibbles were great & staff were so friendly. Looking forward to returning home with BA.	10
Lufthansa	Â Â Because of their dominant market share on flights to and from Germany, Lufthansa charges a lot of money. But there is little in exchange for these high prices. The crew barely says hello tome The seats are narrow and the pitch small. The snack is a tiny piece of milk chocolate. To accompany this snack the crew distributes a bottle of water. Coffee is charged 3,50â‚¬, a tiny sandwich 5,90â‚¬, a wrap 7,90â‚¬. I guess they want passengers to pay for what they eat onboard. I don't think it is fair to charge anything when tickets already cost several hundred euros.	2
Grupo IAG	Â Â British Airways at its best. Outstanding service from the flight attendants. Dinner very good though breakfast could be better. Excellent IFE. The lie flat seat is extremely comfortable. A very pleasant flight on board an A350.	8
Grupo IAG	Â Â Chaos at Terminal 5 with BA cancellations and delays, and staff give different reasons depending on who you ask. 9 out 10 answers were lies. Sadly, BA airport standards at T5 are worse than ever, and we are long past being able to use Covid as an excuse. As a short haul club Europe trip, I expect very little from BA any more, and they barely even provide that, with cutbacks during Covid that are now permanent. If you can find an alternative carrier on the same route, choose them rather than BA. Sadly, on my route BA have a monopoly.	3
EasyJet	Â Â Charged Â£48 per case at departure gate, because my wheels were too big to fit in sizing box. Never fly with them again.	1
Grupo AirFrance-KLM	Â Â Check in at Libreville was chaotic. Eventually someone pointed out that the Business Class check in was hidden elsewhere in the airport. The incoming aircraft was late and therefore the departure was delayed. On boarding I discovered that my assigned seat was non-existent and that I had been assigned a different seat. The seat was not that wide and rather uncomfortable at the lie flat position. Not a great experience. The second leg CDG - LHR I have no complaints about.	7
Grupo AirFrance-KLM	Â Â Check-in was a bit confusing (airport is going through some big renovations, I guess not AF fault). Boarding was on-time but the plane had to wait for "something" on tarmac for almost an hour. Pilot made bilingual announcements regarding the delay though the English-version was incomprehensible. He even made mistake regarding the destination we are flying to (Paris Orly rather than Paris CDG, though crew rectify the mistake). Crew was very polite and smiley (as always with AF). Once airborne, we were served drinks and coffee with a small cookie. It was perfectly adequate for such a short flight. We landed 45 minutes late.	9
Grupo IAG	Â Â Could not book online the night before because the system was down. Arrived early at airport to check in, to find our premium economy seats were downgraded to economy. Whatâ€™s worse, the split my family so I, my wife, and autistic son sat separately. If I could give minus stars, I would. Shambles of an airline	1
Grupo IAG	Â Â Credit to BA - Flew to Singapore recently and also back from Doha to London and both experiences were great. Service was fantastic as was the quality of the food, entertainment and was left feeling BA have got it together after a few previous below average experiences. You definitely notice the difference with the staff on BA - Far more approachable and outgoing compared to the cold and corporate middle eastern airline crews. Nice one BA for 2 great flights.	9
Turkish Airlines	Â Â Departure around 17.00, the meal as show on ticket consisted of 1 m bun and water. The connecting flight was delayed, another 3,5 hours, same story: 1 small bun and water. Pushed the flight attendants button: they came to shut it off and no No onboard entertainment. Very poor quality of service. Never ever again, that's for sure	1
Pegasus Airlines	Â Â Departure from Germany to Turkey was about an hour delayed, the second plane from Turkey was 50 minutes delayed. We were asked on the flight from Istanbul to Beirut to pay 40â‚¬ extra for each bag we carry, no mattet what it is. The problem with that, is that we came with the same airflight company in the first flight from Germany to Turkey, and we were not demanded to pay, so who can explain the difference in rules since we are talking about the same company, two flights, same day. I did not get any receipt, what made me question the legetimacy of what they did. One employee wanted to put a label bag tag on my plastic bag that had only biscuits, which was personal property just like a purse, which I also had to pay 40â‚¬ for, for a rule I doubt that exist and also when it exists that mistreatment can not be justifible.	1
Wizz Air	Â Â Despite being a Wizzair Plus member and selecting a priority tier to ensure a convenient flight for myself and my familyâ€”paying extra for the serviceâ€”my experience with Wizzair was terrible Wizzair not only offers cheap airfare but also an equally poor experience for its customers. If you're okay with regular flight delays, standing for 2 hours during check-in, paying unnecessary fees due to tricky terms and conditions, sacrificing your comfort, receiving terrible service on board, dealing with rude flight attendants, and receiving damaged luggage after your flight then to have your complaints and inquiries ignored then Wizzair is the perfect nightmare for you.	1
Wizz Air	Â Â Disgraceful handling of luggage damage claim by so called 'customer service'. The airline completely damaged my new suitcase on its first ever flight, I have followed their crazy procedures and supplied beyond repair documents from two different outlets (in addition to all the other documents), certified translations included and I am still treated like an idiot by what seems like bots (I choose to believe they are bots, if not, it is institutionalized group of Wizzair employees trained to steal your money, time and energy). It's been almost half a year now of this battle, with my emails being responded to on average after 3 weeks whereas when I sent one of my responses after 3 days, I was threatened with Wizzair closing the case. Shameful	1
Wizz Air	Â Â Don't purchase any Premium Insurance via CARTRAWLER. Very poor customer services too. In order to resolve the issue, you will need to create a complaint ticket. We will aim to resolve your complaint within 20 working days from when it was created, but it can depend upon the type of problem and who the car rental supplier was. In order to start the process, please access your voucher through the link below and click "Booking To create your ticket, go to the "Help Centre" section where you can classify the nature of your complaint, provide us with a description of what happened, and upload copies of documents to pursue your complaint. After this is done, the online chat box will appear. In the chat box, you may now provide us with a description of what happened - the clearer you are, the faster we will be able to start the process of investigation. Please follow the chat conversation right to the end until you are informed that your case has been created and a case number has been provided, or the bot will be unable to successfully create your complaint ticket. If you have any further queries, please don't hesitate to contact us. I wish you a great day. Kind regards, Souraj Customer Support Representative"	1
Jet2.com	Â Â During the check-in, we paid a lot for having a few kilos over the weight limit. This was dissatisfying. The take-off and landing were on time. Boarding the plane was easy because it was done based on groups. Extremely skilled pilot who took off and landed very safely. We barely felt anything when the plane touched the ground. Seats were very comfortable and the AC was strong. Meals were alright given the trip's short time. I liked the entertainment system, but was disappointed to see the WIFI was only limited to it. You can't use WhatsApp for example. Overrall, my experience with Iberia Express was very positive and I recommend this airlineaw2 for a budget flight.	8
EasyJet	Â Â Easyjet did the job. They got us from Bristol to Barcelona and back without any great hassle. OK it's a low cost carrier and basically you get what you pay for which suits us fine. We basically look on it as a necessary evil to get us where and when we want to go and easyjet delivers. It's a shame it has to be Bristol airport and not Cardiff where we live but it's a small price to pay to avoid Ryanair.	7
Eurowings	Â Â Eurowings canceled our flight in August 2024 at the last minute after we had already boarded. They forced us to disembark with no explanation, leaving my family, including three minors, stranded at the airport. No assistance, no hotel, not even water was offered. To make things worse, they refused to pay the compensation we were legally entitled to. Their customer service was unresponsive and showed zero concern for passengers. This was an appalling experience, and I strongly recommend avoiding Eurowings at all costs.	1
Wizz Air	Â Â Everything about this airline is just horrendous - unfortunately it was the only one going to my destination so I had no choice! They will charge you for everything and anything - check in, seats, water - you name it. They donâ€™t clean the plane between flights - the staff look a mess - uniforms dirty. I anticipated all of the above seeing as it is beyond budget (not that the price reflects that!). What I didnâ€™t anticipate, was being sat next to a drunk person who they then proceeded to serve four alcoholic beverages to in one go. I attempted to move seats but was told it would cost me Â£20! I complained to Wizz but you can imagine the response.	1
Grupo IAG	Â Â Flew back from Malta after scattering our son's ashes at his favourite spots. When we boarded the aircraft for our return flight my wife became upset. A member of the cabin crew noticed this and immediately spoke to my wife and tried to reassure her. Her name is Tracey, an exceptional crew member. I noticed she spoke to other travellers in a courteous manner and was friendly. Each time she passed my wife she asked how she was and would she like anything. This kindness made a difficult time easier for us both. Aircraft seats were comfortable and service good for a 2hrs. 45mins. flight. Thank you B.A.	8
Wizz Air	Â Â Flight delayed by 35 minutes, arrived in time. Priority boarding respected. Cabin crew was polite and willing to help. No facilities for charging or tv screen, catering for sale, did not ask for anything. It was just a simple and efficient flight	9

Grupo AirFrance-KLM

yes it was very good trip, all KLM hostess were so friendly and co-operation with passengers, they insist for safety rules for your and your family safe trip. thanks for KLM staff and wish to you all the Best.

5

EasyJet

yes with chat but couldnt get answer from web on how to change flight cancelled by easyjat

4

EasyJet

yes, it is a cheap airline and that is why we use them. But there should be staff who can deal with problems such as flight delays. There is also no way to contact Easyjet itself about appalling service. In Copenhagen airport on 22/23 December the flight was delayed 4 hours and 15 minutes. No one informed us of anything. No one offered refreshment until after 2 hours delay, then it was a derisory amount that would not even pay for a cup of coffee! The staff were rude and impatient and the cafÃ© bar closed when they saw the queue of people.Some officious person at the airport started shouting at people who complained - and yes they were complaining, but who could expect any different when this was the way we were treated.We all walked from the nice comfortable part of the airport for 15 minutes to get to the gate, where seating was terrible and the only place was a small snack bar which decided to close.The airport staff were terribly rude and no one from easyjet was in sight.

2

EasyJet

yesterday i arrived at lgw to find that my holiday had been cancelled.having never had a bad experience with easyjet before i can not be totally negative.my beef is that trying to get any sort of communication is virtually impossible.i have sent a few emails on their site, with no response, and the only other alternative i can find, is a phone number, which costs Â£3.60 a minute.my flight yesterday was cancelled, and they have booked me on an alternative flight for friday.i received a email this morning saying i owe Â£45 plus for the privelage of them amending my flight and reducing my time abroad by 3 days.as a company i have always found them good to deal with especially with covid, but since then i dont seem to be able to contact them, anybody got any advice.

3

Ryanair

yet again i have tried within my 7 days of departure to change my flight and this terrible airlines manage your booking online will not complete my change there chatline is just a scam that never answers your request the phone line is another joke you could be waiting forever anyway never will i fly with this shower again lets hope the regulator gives this company a huge fine for there treatment of customers all he has to read is the views on this site todays date is 24/08/2021 this is for when i place my case with the regulator o leary should hang his head in shame for his airlines treatment of loyal customers

1

Jet2.com

yet again i was off to Spain and travelled with jet 2,we flew from Stanstead no hanging about plenty of staff to assist, comfortable seats on time .very good looking forward to next May, which we have already booked.

4

EasyJet

you are absolutely useless - no communication what so ever just leave people hanging on and on with no intention of replying - disgraceful customer service

1

Ryanair

you are bad and worse than my mum.

1

EasyJet

you are delegating your insurance to Collinsons who were useless , you offered no help and the link on your website doesn't work....

1

EasyJet

you are in a queue to speak to someone, and it doesnt ping or give a signal someone has answered the queue, and i was give only 3 minutes to check in. there's no indication what number you are in the queue, so you can't sit there staring at a screen for an infinite amount of time.

1

Jet2.com

you are informative to the customer

5

Ryanair

you are misleading passengers by your hidden fees. Your fees are not explicitly mentioned. You are doing so just to charge passengers. You also have bad customer service.

1

Ryanair

you cant pre book the seats you want other than that great service

4

EasyJet

you change the flight and now i have to pay again for extra leg room seats that i have already paid you for we were in 1a and 1b now you moved us to 11a and 11b i booked these extra leg room because my mum is 90 years of age booking ref k88kj4q now you want me to book exta leg room seats that i have paid this is not good i dont care about me but my mum cannot stand long

1

EasyJet

you changed flight times by 12hrs and cost me Â£150 more to fly on other airlines - took 3 hrs to get a refund

1

EasyJet

you changed my flight time and didnt even inform me. absolutely disgusting

1

EasyJet

you didn't answer my question about my problem.

1

EasyJet

you didnt answer my question and timed out.

1

EasyJet

you didnt give me time to finish

2

Ryanair

you dont know the price unless you go through the booking process to the final step just before paying! makes it hard to compare prices as booking fees card charges etc get added on at the last moment. some flights ok and some have been like a cattle plane!

1

EasyJet

you emailed me to say you had cancelled my flight but all of the Disruption links did not work. So I started a chat and waited for ages, giving my booking no upfront. The customer service advisor did not read this however and ended the call as quickly as possible while I had stepped away. So I am now an hour down on today, with cancelled flights and no further fwd. Rubbish customer service!

1

Ryanair

you get what you pay for...amazingly cheap travel. Love them or hate them, they have opened the skies to us all.

5

EasyJet

you guys solved my problem fast. two thumbs

5

EasyJet

you have not been helpful or supportive during the process. it almost seems that you deliberately unhelpful in order to put me off claiming.

1

Ryanair

you land bad and you're india pilot sucks at english

1

EasyJet

you only let me chat online, you keep me waiting 40 minutes without any confirmation that you are still there - at 1.30am

1

Ryanair

you pay 30 pounds for a bag ,only allowed 15 kg , cabin luggage needs to be really small , and they rude as hell . they don't no how to talk to people , never use this company again , never . today's flight to Lisbon 27-07-2015 , 9:45 flight was the worst thing i ever seen . my daughter was not allowed to travel to portugal with out of date ID , we going back to our home country to renew the ID card .???? bad

1

Ryanair

you pay a price on the web but then they take extra money from you for anything, very bad experience, I will never fly with them again

1

Ryanair

you pay for what you get fair do's the online check-in chargers are a mick take but but apart from that i have no complaints.

4

Wizz Air

you put me to pay 310 euro because a had a bag!!!! and even when i denied you insisted through your emploees to pay 310 euro or else i couldn't embarked .this is not acceptable for somebody who paid for the ticket 150euro.

1

EasyJet

you search for flights and look at your dates and the prices. When you click on show flights to book all the prices change upwards. They really are a scummy outfit.Changed my bookings to Aegean. Better service to same destination and cheaper. 20 flights a year and I will try to avoid Sleasyjet from now on.

1

EasyJet

you service is so bad you are not evan worth 1 star what a complete waste of time i am frustrated with your service

1

EasyJet

you shoud be improving your customer service. what a waste of time and bad service, the add has been actualize for worse. im not happy customer, you getting worse everyday

1

Wizz Air

you should fix your app before you give people to use it. I was unable to do my check-in via it and check-in at the airport is paid. Lovely

1

Ryanair

you should really train your customer service team abit better instead of giving conflicting opinions! once at the airport flight was delayed no reason given then arrived about 30 minutes after the due arrival time then on the return the flight again was delayed for 48 minutes also no reason given then after going through Stansted to get my luggage the Â£100 hard case suitcase was damaged which was proven to resist the medium type of throwing but to dent it must of stood on it or something absolutely disgraceful airline AVOID!! i definitely wont be travelling with these scumbags again!! i will be seeking compensation for the delays and they can buy me a new replacement suitcase! futher more the security staff were extremely rude and arrogant toward me and my friend

1

EasyJet

you take 30 mins to reach the chat and then leave when no reply in 2mins from me

1

EasyJet

you took 30 mins to contact me back and I didnt realise someone had finally come on so by the time I tried to reply you had booted me out and I need to start from scratch.

1

EasyJet

you want to talk to someone and it seems impossible !!!! There online chat service just dosnt work and then it kicks you off so you cant get anywhere.

1

EasyJet

you where of no help in resolving my issue

1

Grupo IAG

you will never get to find anyone after you got a package in BA HOLIDAY

1

Ryanair

you will receive your cash refund within 20 working days 07/05/2020 21.49. what a joke, spent hours on the phone cannot even get call or chat answered and I wanted to change flight to one year later which is my lads weddings new date

1

EasyJet

you're policy about 24 hour cancellation sucks. I should have been reimbursed 80 CHF and only received 14..... what a joke lmao.

1

EasyJet

your agent was as useful as an ash tray on a motorbike

1

EasyJet

your agent was quick, understanding and efficient. Thank you.

5

EasyJet

your costume service was really polite, unfortunately they weren't able to help me. It's not easy to be able to talk with someone to be able to change flights due to personal issues and by the time that i got to someone there was less than 2 hours for my flight. not really happy about that.

3

EasyJet

your customer service advisor got straight to the problem and fixed it .

5

EasyJet

your customer service advisor was really helpful and kind

4

Pegasus Airlines

your customer service employee simply needs to learn English. they can neither understand nor spell. it is a bit difficult to give them examples of how to pronounce the word. besides they are incapable of finding their way around their system when I simply ask to cancel a ticket for me.

1

EasyJet

your live chat person was polite, but i just feel the customer is not priority in easy jet and feel you would just like to charge money for sitting together, this is just a rip off for customers by airlines

3

Jet2.com

your staff are so helpful we are in are late 70s they all ways help you to do every thing 2years ago my wife became ill on the flight from bhx to antalya they bent over backwards to help her what a 5 star service thanks to all your staff

5

EasyJet

your system is wrong. EASYJET has changed my flight to palma from day to night but for me to make a free change i have to contact your chat line who dont respond. if i go on to manage bookings you are charging me for the change. a syou changed my flight over 5 hours why does the system not recognise my free change

1

EasyJet

your taking too long. 25mins waiting for you

1

EasyJet

zero. no one contacted me

1

EasyJet

~The person on the end of the chat was wonderful. Really tried to accommodate us and listened to our needs

5

Turkish Airlines

Â 3 of my 4 flights with Turkish airlines were delayed in this trip and my luggage never appered altough they told me it was onboard. Now they are still looking for my luggage with all my personal things. And it is because I contacted them, thet never did. I almost missed my 2 connections but I run the whole airport, very bad situation. I cannot recognise this company any more.

1

Grupo IAG

Â I booked round-trip from Boston (BOS) to Amsterdam (AMS). Then I paid $500 extra to change to round-trip from Hartford (BDL) to Amsterdam (AMS) when Aer Lingus started flying out of BDL. Six hours before the flight, Aer Lingus cancelled BDL and had me fly out of BOS. I asked them to change the return flight to BOS since my car would be parked there. They said that would be another upcharge, which I refused. I requested a refund of the $500 since they didn't deliver what I paid for. They rejected the request. So on top of the $500, I had to buy an Amtrak ticket from Hartford to Boston to get my car and pay for two extra days of parking at BOS. This is unacceptable. I urge anyone considering Aer Lingus to reconsider.

1

EasyJet

Â Lisbon to Luton. Even though the flight was smooth, the staff at Lisbon airport were rude and arrogant. They wanted me to pay 70 euro to place my hand baggage in the hold even. I said I was not going to pay and that is rather miss my flight. They kept bugging me until I eventually paid to get home. Never flying easyJet again!

1

Grupo IAG

Â Mexico City Airport is a zoo, but taking the late departure on BA to LHR isn't too bad. Club passengers can use the AA Admirals Lounge, which is surprisingly good and not too busy as it seems to cater to BA's club passengers only at this time of day. Lovely staff, solid food & bar, really pleasant. We flew an older 787 with the old style club seats. Seated in the front cabin (just 3 rows of club) in the window and adjecant aisle seat is really good if you travel with your partner. Come to think of it, I will really miss this old style -once cutting edge- lay-out. There is no better way to fly when you are a couple. We were in that last row of the front cabin so both window and aisle seat had unobstructed access to the aisle. Still terrible you have to pay for these seats, but it obvioulsy works and we were happy getting these seats. Flying BA when the crew is good is amazing. Service was impecable on this flight. Just the right mix of humor, service and attention. Food seemed to be good as well, but hardly touched it. I am fine sleeping in these old club world seats although bedding could be better. On time departure, smooth flight and early arrival at Heathrow. We went outside for a smoke and returned to the terminal through fast track. Security at LHR has always been terrible, but today security staff was too busy chatting among themselves so all bags went through without 'secundary' checks. We had a lovely shower at the 'spa', what a fabulous facility. The South Lounge was crazy busy and it is just a design disaster. Who ever choose the bizarre combination of furniture: what a mess! Food on offer was solid and so are the drinks. Our home stretch to Amsterdam was pretty straight forward. Lousy welcome at the door but crew recovered well and made everyone feel special with excellent bar-cart service. I love the 'double'-servings of drinks. English tea is about the worst meal concepts in the world and I really don't understand BA stuck to it through the years. No-one like the cucumber white bread things, but hey... On time landing in Amsterdam but the usual long taxi then clumsy jet bridge connection ended up with a 20 minute late arrival, why is it so hard to connect a jetbridge in Amsterdam? Flying club in BA is still wonderful. I Love it!

10

Eurowings

Â Milan to Dusseldorf. The airline was oversubscribed. Appalling service. Moreover, they took our luggage at check in but since it was overbooked, they gave it back to us, but this time with damamges all over our luggages. Lastly, their call centre number printed on their leaflet does not even work! Worst airline ever.

1

Grupo AirFrance-KLM

Â My suitcase arrived 3 days late, I spoke to them and since I was there for work and meetings, they instructed me to buy the necessary items for my work and hygiene so I did and when I got back home and asked them for reimbursement They asked for thousands if documents and I provided every single one, then out if no where they just said the documents are not complete and I kept emailing and calling them and asking them what other document they need, they tell me now everything is complete but no one knows why I was rejected and why that supervisor just decided to deny the case, they are now after a month telling me to wait 21 business days until I can reopen the case again. So ridiculous that they charge an arm and a leg and lose your suitcase and when the time comes that they have to pay such little amount, they give you a good run around and no one wants to help and just gives you a hard time.

1

SAS

Â Our flight early was cancelled via text by SAS at 11pm at night as a result we did not see the text until 3am. We had arranged for transport to the airport at that time but at short notice could not find anyone else to take us to the airport for the later flight we were booked onto. We therefore had to get a taxi to the airport to arrive in time. In Sweden we had pre-booked coach tickets with Flixbus which we then had to change for a coach to coincide with the later flight which incurred another cost. We were invited by SAS to input a claim which we did immediately. They have however have decided that neither of these expenses are genuine and will not re-imbuse the expenses. They have closed the claim and will not now answer out emails and when I spoke to them on the phone they confirmed there was no way for me to escalate this claim. SAS have behaved in a totally unprofessional manner and I would suggest to anyone thinking of booking a flight with them to find another airline.

1

Lufthansa

Â Tried for the first time the pay for food option on this airline, which claims to be a premium airline. Basically the same experience as on a low cost, with the difference it takes ages to have processed (finding the ordered products and payment) what you want to consume. Clearly cabin crew is still not accustomed with the concept. Still not getting used to having to pay for food in a premium airline.

5

Turkish Airlines

Â We have just had the worst experience flying business class of any airline, flying Turkish Airlines from Naples to Istanbul. We were contacted about half an hour before reaching Naples that our flight was delayed an hour.Â We have never experienced the economy queue for check in moving quicker than business class but today it was ridiculous. We had to wait over half an hour to check in. When we finally reached the check in counter, the man gave us boarding passes with seats for the 3 flights back to Australia without us sitting next to each other. When I requested to be seated together he at first said it couldnâ€™t be done, then begrudgingly tore up the original passes and issued us new ones together and told my husband he was sorry that he was married to me. A man in front of us was very upset by the service and asked to speak to a manager, but the 2 business class check in staff said there was nobody else there that he could speak with. Then we had to queue for half an hour to enter the business class lounge in Naples airport, which when we eventually got in was awful.

1

Turkish Airlines

Â Â A 5 hour delay today and 5 changes of gate at the airport. They prices are expensive and they cannot fulfil their duty: take people from A to B on time. Unfortunately I booked return ticket with them but I will not use them again.

1

Lufthansa

Â Â A poor low cost experience with full service airline Lufthansa, for which I paid a high fare. Got a cup of water and a chocolate (10 gr). Kindly enough they let me have a second chocolate (because I nicely asked). In their Tourist Class (not that their intra-European Business Class is anything great much better), Lufthansa (& Co.) are nothing better than any other low cost airline when flying in Europe. The only difference is that most of the European low cost airlines are consistent, you get what you pay for and there are no surprises. Not with Lufthansa: pay higher fares, add luggage, seats etc and get the full no-service experience!

2

Grupo AirFrance-KLM

Â Â AMS-ZRH 27/6 2024 on a small Boeing 737. This was the end-leg of a Kenya Airways 3-legs ticket. KLM handled transfer smooth and luggage correct, and granted lounge access. Long walks in Schipol, took me half hour to walk the 2-3 km. Departed briefly on time, a half hour delay was clearly and honestly informed. But being given an exit seat with large front space, I felt valued as FB elite holder. Full flight. Not much premium feeling by flying economy on legacy carrier in Europe any more. However, KLM still serves proper sandwiches and at least a single, full drink-round. Crew effective, though not sociable, merely superficially friendly. Convenient and quick airbridge barking and disembarking despite full flight. Eventless flight, boring, but no really fault. Score shall be 6 but must add 1 point for the nice KLM Crown Lounge 52.

7

Grupo AirFrance-KLM

Â Â Absolutely appalling experience with KLM. We were advised to check our bags through to Amsterdam at the check-in desk as the flight had been overbooked (we arrived at the desk 2 hours before hour departure time). Only to be told we were on standby for the second flight so might have to wait in Amsterdam for a day. We were then met by another very rude staff member at the gate at Amsterdam who told us our bags had not left Dublin and there was nothing she could do for us. We managed to get in the flight (although seated apart) to Buenos Aires and arrived but no bags. 4 days later our bags arrived to Ushuai with no apology from any KLM staff member during the entire ordeal. On the plus side, we got engaged in Ushuai the same day our bags arrived. Just as well I kept the ring in my hand-luggage!!

1

Grupo IAG

Â Â Absolutely horrible customer service - will never fly again. We left Toronto for London, and then missed our connecting flight from London to Mumbai, so we had to book with a different airline and pay the costs. They then cancelled our return flight (3 weeks later) from Mumbai to Toronto without notifying us. We just happened to find out when we tried to check in on the day of. We are now stuck in Mumbai with 3 small kids, no return flights. First and last time flying with them.

1

Lufthansa

Â Â After an enjoyable experience on Lufthansa going to Germany I had high hopes for my return flight. However the airline did not come close to meeting the expectations I had from my earlier flight. Ground staff boarding the flight from Berlin to Frankfurt were extremely rude and the one male ground staff took my boarding passes and passport because my hand baggage was 1/4 kilogram overweight. Although I was in the wrong about my baggage that is no grounds to take a traveler's passport and refuse to return it. Cabin crew on the Berlin to Frankfurt flight were incredibly rude, and unhelpful. After a mess of a layover in Frankfurt, we only just made our connection to Chicago. The premium economy class seat was comfortable and crew were nice and quite helpful. The food served on this flight was not good, asian chicken that was sweet, with undercooked rice and vegetables. Overall I was appalled by Berlin ground staff service and by the cabin service onboard my Berlin to Frankfurt flight, I have tried to file official complaints but have not heard back from the company.

2

Grupo AirFrance-KLM

Â Â Air France has by far the rudest staff. I had a terrible experience with the cabin crew and customer service. I've flown with many airlines and never seen rude cabin crew before this.

1

Grupo AirFrance-KLM

Â Â Already second time within two months that KLM loses my baggage on the same route. I'm working offshore and I have no time to wait in hotel until my baggage will be found.

4

Wizz Air

Â Â Approximately 30 minutes after purchasing tickets online for a round-trip journey from Bucharest to Malta (confirmation code: ZDYUTB), I realized that I needed to cancel the return flight and book an alternative flight from another airline for an earlier date. I promptly contacted WIZZ AIR customer service to explain the situation. The representative assured me that it would be acceptable to cancel the return flight and that I would be reimbursed in WIZZ credits. However, contrary to what I was told, the cancellation resulted in the loss of both my outbound and return flights, leaving me without tickets and without reimbursement. Since that time, over the past week, I have repeatedly called and emailed WIZZ AIR, requesting the reinstatement of the initial booking I paid for or, at the very least, a review of the recorded conversation to verify the misleading information provided by their employee. I would like to emphasize that, had I been properly informed, I would never have voluntarily canceled the flights, knowing it would result in such a significant financial loss.

1

Air Europa

Â Â As a gold elite plus holder I can use the Madrid lounges. The trip was uneventful until I got to Madrid airport having to wait one hour in a passport queue. Then attempting to enter the puerta del sol lounge where the receptionist seemed to have taken on the role of an autocratic authoritarian prison guard. The police checking passports are far more pleasant and civil they are decent people. Where AENA recruits it staff from I have no idea but they must treat them really badly if they are this nasty.

2

Grupo IAG

Â Â As always when I fly BA it was a total shambles. I was booked Manchester - London - Madrid , BA first leg and Iberia 2nd, I try wherever possible to avoid BA, however the Manchester - London was late, however I ran for my IB flight and got to B gates just as boarding started, being Group 1 I went to board and the gate sounded an alarm, BA had removed me from the IB flight to a BA flight 3 hours later! As BA had reissued the ticket IB could not put me back on the flight, so 3 hours wasted because of BAâ€™s total incompetence. This airline is a total disgrace, the crew were not nice, typical BA crew oh im so fabulous I don't need to be nice to paying passengers, club europe cramped and terrible food!

1

Grupo AirFrance-KLM

Â Â Awful experience. They lost my luggage and after 4 days I received absolutely no proactive contact and zero explanations. I chased them multiple times through WhatsApp but they never ever shared anything about where my luggage is. This was definitely the last time I have flown with them.

1

Grupo IAG

Â Â BA 246 21JAN 2023 Did not appreciate the unprofessional attitude of the pilots. Flight scheduled departure 16:20. Advised boarding time 15:20. Whole flight full of passengers waiting at the gate to board at 15:20. 15:40 the cabin crew board. 15:55 the pilots board - each with a Sao Paulo Airport Duty Free branded shopping bag. 16:20 the flight is still boarding. Finally pushes back just before 17:00, 40 minutes late. Captain came on the intercom to announce the delay was due to 'traffic between the crew hotel and the airport'. Sorry Captain the whole plane saw you and your pilot colleagues board fifteen minutes after the cabin crew clutching your duty free that you and your pilot colleagues still made time to stop for.

6

Grupo IAG

Â Â BA First, it's not even the best business class in the sky. Cabin very long in the tooth. Service extremely inattentive and lackadaisical. Been waiting over an hour to be offered after dinner drinks or dessert. Nothing. Just awful value for money.

1

Grupo IAG

Â Â BA business class in Europe has a seat the same as economy, you simply have an empty seat next to you and so for many, the only true benefits are in flight meals, lounge access and priority security etc. The problem on this flight was a small child, aged around five, who sang incessantly in an extremely loud voice throughout most of the flight. I am aware of the difficulties of flying with children, I know it is difficult to keep them entertained etc, I am a patient person, I have headphones. The parents of this child chose, despite a polite request, not to try and quieten their child at all. At this point one had an expectation the crew will step in. If I was singling loudly, disrupting other passengers, they would quite rightly ask me to desist. So why not speak to the parents of a child who is doing the same and disrupting the rest and sleep of other passengers? Instead, having served the meal, the crew retreated behind their curtain and left the passengers to stew. Simply not good enough. As for WiFi? Forget it...

4

Grupo IAG

Â Â BA has a real problem with boarding it's flights. Those who get on first fill the luggage bins with 2 bags, one of which is supposed to be small and under seat only. Cabin staff don't bother implementing their own rules. Subsequent passengers mill up and down the aisle, bumping into each other, searching for space. Boarding this flight took an hour as a result of this nonsense. The incoming flight was late already so our 90 minute flight was 90 minutes late.

1

Lufthansa

Â Â BUD-MUC-MIA: IFE did not work, headheadset is outdated and uncomfortable. Food was below average and for a 10 hour flight after food service they provided only a small bag of crackers. No additional drinks or crackers were avalable in the galley. When asked for more I got another small cracker. MIA-MUC-BUD: IFE touchscreen is a disaster. Booked payed seats and they reseated us for what? IFE did not work on those seats! Only one soft drink service for a 9 hour flight, dinner was average but the morning breakfast was the most disgusting sandwich. Luthansa has definitely became a below average airline.

3

Grupo IAG

Â Â Barbara Collins was super helpful. My boyfriend & I booked flights separately thinking we were on the same one but we found out at check in that he was on separate, slightly later one. Barbara was able to make some changes to ensure we flew together & even managed to put us sitting together! Much appreciate BA! We had a terrific flight over. Food, drinks & nibbles were great & staff were so friendly. Looking forward to returning home with BA.

10

Lufthansa

Â Â Because of their dominant market share on flights to and from Germany, Lufthansa charges a lot of money. But there is little in exchange for these high prices. The crew barely says hello tome The seats are narrow and the pitch small. The snack is a tiny piece of milk chocolate. To accompany this snack the crew distributes a bottle of water. Coffee is charged 3,50â‚¬, a tiny sandwich 5,90â‚¬, a wrap 7,90â‚¬. I guess they want passengers to pay for what they eat onboard. I don't think it is fair to charge anything when tickets already cost several hundred euros.

2

Grupo IAG

Â Â British Airways at its best. Outstanding service from the flight attendants. Dinner very good though breakfast could be better. Excellent IFE. The lie flat seat is extremely comfortable. A very pleasant flight on board an A350.

8

Grupo IAG

Â Â Chaos at Terminal 5 with BA cancellations and delays, and staff give different reasons depending on who you ask. 9 out 10 answers were lies. Sadly, BA airport standards at T5 are worse than ever, and we are long past being able to use Covid as an excuse. As a short haul club Europe trip, I expect very little from BA any more, and they barely even provide that, with cutbacks during Covid that are now permanent. If you can find an alternative carrier on the same route, choose them rather than BA. Sadly, on my route BA have a monopoly.

3

EasyJet

Â Â Charged Â£48 per case at departure gate, because my wheels were too big to fit in sizing box. Never fly with them again.

1

Grupo AirFrance-KLM

Â Â Check in at Libreville was chaotic. Eventually someone pointed out that the Business Class check in was hidden elsewhere in the airport. The incoming aircraft was late and therefore the departure was delayed. On boarding I discovered that my assigned seat was non-existent and that I had been assigned a different seat. The seat was not that wide and rather uncomfortable at the lie flat position. Not a great experience. The second leg CDG - LHR I have no complaints about.

7

Grupo AirFrance-KLM

Â Â Check-in was a bit confusing (airport is going through some big renovations, I guess not AF fault). Boarding was on-time but the plane had to wait for "something" on tarmac for almost an hour. Pilot made bilingual announcements regarding the delay though the English-version was incomprehensible. He even made mistake regarding the destination we are flying to (Paris Orly rather than Paris CDG, though crew rectify the mistake). Crew was very polite and smiley (as always with AF). Once airborne, we were served drinks and coffee with a small cookie. It was perfectly adequate for such a short flight. We landed 45 minutes late.

9

Grupo IAG

Â Â Could not book online the night before because the system was down. Arrived early at airport to check in, to find our premium economy seats were downgraded to economy. Whatâ€™s worse, the split my family so I, my wife, and autistic son sat separately. If I could give minus stars, I would. Shambles of an airline

1

Grupo IAG

Â Â Credit to BA - Flew to Singapore recently and also back from Doha to London and both experiences were great. Service was fantastic as was the quality of the food, entertainment and was left feeling BA have got it together after a few previous below average experiences. You definitely notice the difference with the staff on BA - Far more approachable and outgoing compared to the cold and corporate middle eastern airline crews. Nice one BA for 2 great flights.

9

Turkish Airlines

Â Â Departure around 17.00, the meal as show on ticket consisted of 1 m bun and water. The connecting flight was delayed, another 3,5 hours, same story: 1 small bun and water. Pushed the flight attendants button: they came to shut it off and no No onboard entertainment. Very poor quality of service. Never ever again, that's for sure

1

Pegasus Airlines

Â Â Departure from Germany to Turkey was about an hour delayed, the second plane from Turkey was 50 minutes delayed. We were asked on the flight from Istanbul to Beirut to pay 40â‚¬ extra for each bag we carry, no mattet what it is. The problem with that, is that we came with the same airflight company in the first flight from Germany to Turkey, and we were not demanded to pay, so who can explain the difference in rules since we are talking about the same company, two flights, same day. I did not get any receipt, what made me question the legetimacy of what they did. One employee wanted to put a label bag tag on my plastic bag that had only biscuits, which was personal property just like a purse, which I also had to pay 40â‚¬ for, for a rule I doubt that exist and also when it exists that mistreatment can not be justifible.

1

Wizz Air

Â Â Despite being a Wizzair Plus member and selecting a priority tier to ensure a convenient flight for myself and my familyâ€”paying extra for the serviceâ€”my experience with Wizzair was terrible Wizzair not only offers cheap airfare but also an equally poor experience for its customers. If you're okay with regular flight delays, standing for 2 hours during check-in, paying unnecessary fees due to tricky terms and conditions, sacrificing your comfort, receiving terrible service on board, dealing with rude flight attendants, and receiving damaged luggage after your flight then to have your complaints and inquiries ignored then Wizzair is the perfect nightmare for you.

1

Wizz Air

Â Â Disgraceful handling of luggage damage claim by so called 'customer service'. The airline completely damaged my new suitcase on its first ever flight, I have followed their crazy procedures and supplied beyond repair documents from two different outlets (in addition to all the other documents), certified translations included and I am still treated like an idiot by what seems like bots (I choose to believe they are bots, if not, it is institutionalized group of Wizzair employees trained to steal your money, time and energy). It's been almost half a year now of this battle, with my emails being responded to on average after 3 weeks whereas when I sent one of my responses after 3 days, I was threatened with Wizzair closing the case. Shameful

1

Wizz Air

Â Â Don't purchase any Premium Insurance via CARTRAWLER. Very poor customer services too. In order to resolve the issue, you will need to create a complaint ticket. We will aim to resolve your complaint within 20 working days from when it was created, but it can depend upon the type of problem and who the car rental supplier was. In order to start the process, please access your voucher through the link below and click "Booking To create your ticket, go to the "Help Centre" section where you can classify the nature of your complaint, provide us with a description of what happened, and upload copies of documents to pursue your complaint. After this is done, the online chat box will appear. In the chat box, you may now provide us with a description of what happened - the clearer you are, the faster we will be able to start the process of investigation. Please follow the chat conversation right to the end until you are informed that your case has been created and a case number has been provided, or the bot will be unable to successfully create your complaint ticket. If you have any further queries, please don't hesitate to contact us. I wish you a great day. Kind regards, Souraj Customer Support Representative"

1

Jet2.com

Â Â During the check-in, we paid a lot for having a few kilos over the weight limit. This was dissatisfying. The take-off and landing were on time. Boarding the plane was easy because it was done based on groups. Extremely skilled pilot who took off and landed very safely. We barely felt anything when the plane touched the ground. Seats were very comfortable and the AC was strong. Meals were alright given the trip's short time. I liked the entertainment system, but was disappointed to see the WIFI was only limited to it. You can't use WhatsApp for example. Overrall, my experience with Iberia Express was very positive and I recommend this airlineaw2 for a budget flight.

8

EasyJet

Â Â Easyjet did the job. They got us from Bristol to Barcelona and back without any great hassle. OK it's a low cost carrier and basically you get what you pay for which suits us fine. We basically look on it as a necessary evil to get us where and when we want to go and easyjet delivers. It's a shame it has to be Bristol airport and not Cardiff where we live but it's a small price to pay to avoid Ryanair.

7

Eurowings

Â Â Eurowings canceled our flight in August 2024 at the last minute after we had already boarded. They forced us to disembark with no explanation, leaving my family, including three minors, stranded at the airport. No assistance, no hotel, not even water was offered. To make things worse, they refused to pay the compensation we were legally entitled to. Their customer service was unresponsive and showed zero concern for passengers. This was an appalling experience, and I strongly recommend avoiding Eurowings at all costs.

1

Wizz Air

Â Â Everything about this airline is just horrendous - unfortunately it was the only one going to my destination so I had no choice! They will charge you for everything and anything - check in, seats, water - you name it. They donâ€™t clean the plane between flights - the staff look a mess - uniforms dirty. I anticipated all of the above seeing as it is beyond budget (not that the price reflects that!). What I didnâ€™t anticipate, was being sat next to a drunk person who they then proceeded to serve four alcoholic beverages to in one go. I attempted to move seats but was told it would cost me Â£20! I complained to Wizz but you can imagine the response.

1

Grupo IAG

Â Â Flew back from Malta after scattering our son's ashes at his favourite spots. When we boarded the aircraft for our return flight my wife became upset. A member of the cabin crew noticed this and immediately spoke to my wife and tried to reassure her. Her name is Tracey, an exceptional crew member. I noticed she spoke to other travellers in a courteous manner and was friendly. Each time she passed my wife she asked how she was and would she like anything. This kindness made a difficult time easier for us both. Aircraft seats were comfortable and service good for a 2hrs. 45mins. flight. Thank you B.A.

8

Wizz Air

Â Â Flight delayed by 35 minutes, arrived in time. Priority boarding respected. Cabin crew was polite and willing to help. No facilities for charging or tv screen, catering for sale, did not ask for anything. It was just a simple and efficient flight

9