Split (1)

train · 88.9k rows

Airline stringclasses 16 values	Review stringlengths 6 5.97k	Rating int64 1 10
EasyJet	Â Â Flight landed on-time despite late departure. Boarding was too early, so we had to wait in line until arriving passengers disembarked. Cabin crew was friendly. Clean airplane. Simple flight, nothing extra.	9
Norwegian	Â Â Forgot to perform an online check-in >180min before flight. Wanted to perform a check-in (65-70min before flight) at the airport without luggage check-in. However, the self-checkin counter did not work and there was no staff at the counter available to help. Therefore, missed my flight. Not sure what went wrong here, why was I not able to perform a check-in? Performed a claim, and all the customer service has answered was that 96 other passenger managed to check-in on that flight.	1
Lufthansa	Â Â Frankfurt - Munich - Rijeka on Lufthansa, after a late arrival in Frankfurt from Zurich meant that I missed my connecting flight from Frankfurt to Rijeka. I was first told that I would have to fly the next day, which was completely false, as I showed customer service on my phone that I could connect through Munich later in the day. Crowded lounge in Frankfurt with lots of heavy German/Central European food, but not a single tasty thing to eat. My flight from Frankfurt to Munich was also very late, which meant that a second time that day I had to run to a departure gate not knowing if I would make the flight or not. I arrived in Rijeka seven hours late and didn't get my checked bag. None of the passengers who began their journey in Zurich that morning did, despite our six hour layover in Frankfurt which gave the airline ample time to retag luggage correctly. Every time passengers asked about our baggage being on the right flight we were brushed off. A useless airline with utterly incompetent customer service.	1
Lufthansa	Â Â Good service throughout. Meals could be a bit more substantial. Cabin crew extremely polite. Aircraft was on time with plenty of time for connecting flight. All aircraft were clean and tidy.	10
EasyJet	Â Â Great experience. Baggage drop was quick, boarding was smooth (speedy boarding was honoured), flight departed on time and landed slightly ahead of schedule. Onboard service was efficient and all staff were friendly (ground staff and cabin crew). Couldn't have asked for more, especially given the great price for the ticket. Looking forward to my next flight with them.	10
Grupo IAG	Â Â Had to cancel my flight months in advance due to a change of schedule. I was flying with American Airlines and British Airways. Selected seats and when I attempted to get a refund on the selected seats, AA refunded me with no issue when BA refused despite both companies having similar policies. Avoid them, fly with anyone else. Customer service is a joke, taking over 2 weeks to respond to my email and giving me no further justification than what I was told on the phone.	1
Wizz Air	Â Â Horrendous, lying, disgraceful company who have lied for nine months about cost reimbursement after they cancelled the flight. Avoid at all costs. They should be shut down.	1
Lufthansa	Â Â Horrible experience from start to finish. Flight was delayed to the following day because of the typhoon hitting South Korea on 8-9-10 August 2023. It was delayed 30 Minutes before boarding. The day it was supposed to take place, time was changed once and gate was modified like 5 times at the airport. Plus the plane was parked at 10 minutes bus ride. Old plane (747-400), old seats, bad legroom, incredibly noisy at row 56. Iâ€™m tall I got up every 90 minutes to stretch 15 minutes in galleys, not disturbing anyone. I was told to go back to my seat and we should not at all walk around, Conclusion: Never again.	2
Grupo IAG	Â Â Horrible service from boarding to landing. I flew from London to Marrakech and was very disappointed with the arrangement for boarding, my food is horrible, the staff are arrogant to me and the seats are super uncomfortable for a 3h40min flight business class. Today taking the flight from Marrakech to London. I do not recommend.	1
Turkish Airlines	Â Â I Flew on flight TK 68 on the 26th February from Istanbul to Bangkok which was an excellent business class flight experience. The food on board was as usual very good indeed as was the superb service provided by cabin crew hostess Grulsah. She was extremely friendly and very professional for which I would like to thank her for. If I had one perhaps negative comment to make and that is regarding the dated seating layout on the airbus A330. Which with a layout of 2-2-2 doesn't provide much in the way of privacy and should, if possible be changed to a 1-2-1 layout. That aside the flight itself arrived into Bangkok exactly on time. Highly recommended.	9
Iberia	Â Â I am a passenger with disabilities and I normally request assistance for long distances. This could be done directly online. Now Iberia has removed this option from its page an refer me to a form. I completed the form and I get a reply saying it cannot be done through this page and provide a number in the UK. I am currently in Lima Peru. When and why this has changed? Why making it more difficult for people with disabilities? This is not making any sense to me.	1
Turkish Airlines	Â Â I am absolutely livid with Turkish Airlines. They have proven to be nothing but a nightmare from start to finish. My mother is now out $1,700 for her original tickets and another $2,000 for additional tickets we had to buy because Turkish Airlines sold her seat and wouldn't let her board. When we tried to check her in using the Turkish Airlines app, it was useless. We got error messages on every device we tried. Their so-called help at the airport was a joke. The man at the desk said there was nothing he could do and sent us back to the check-in counter, where we were met with smirks and zero help. They just sent us to another minimally staffed help desk. Their employee at MLA even had the audacity to say that since my mother didn't use her initial flight due to their denial of boarding, she couldn't use her return flight without buying another ticket. This is blatant extortion, targeting an elderly woman. We had to book a new flight with Lufthansa for $1,200 just to get her home safely, and it was clear that Lufthansa is a far superior airline. Turkish Airlines, on the other hand, is predatory and their behavior should make anyone think twice before booking with them. We'll be disputing all charges related to this mess. Turkish Airlines should be ashamed of themselves for their gross negligence and false practices.	1
Grupo IAG	Â Â I bought Premium Economy seats for my family of 3. And, on the day of flight, they downgraded all of my 3 premium economy due to overbooking and all of us got random seats separately for more than 12 hrs of long international flight from Spain to Los Angeles. I complained about this involuntary change of seats and they only said this happens a lot and i only need to complain to the Iberia on the website. The crew at the check in counter is not employees of this airline and they are the third party contractors thus they can be no help at all even with this major issue like this. Level say I should resolve the complaints through Iberia and they were no help at all.	1
Wizz Air	Â Â I bought a maximum of 10 kilos of luggage which looks like a cabin trolley on Wizz Air's website. When I got to the boarding gate, I was told that I would have had to check the luggage at check-in, so my options where to pay 55 euros or leave the suitcase there. The luggage I bought was more expensive than Wizz Air priority, so the attitude of the employee was, to say the least, too intransigent. She treated me as if I had committed a serious offence. It's not the first time I've come across Wizz Air boarding staff who are very unfriendly, cold, distant and incapable of any kind of empathy. I had an unpleasant start to my holiday. The company's website is designed to confuse customers. The staff who work for the worst low-cost airline of Europe and proximities are sinister. The employee refused to show her name and moved her ID so it couldn't be seen. Another extremely unfriendly employee sent me to the back of the queue and said that they hadn't to show their names. She also moved the identification around my neck. If it weren't for the routes it serves in Eastern Europe, I would never set foot on this truly unfriendly, unpleasant and aggressive airline.	1
Lufthansa	Â Â I bought a ticket through Lufthansa and I find myself traveling with Austrian airlines instead. I paid 12,500 Swedish crowns for an intercontinental ticket Sto-Bkk - Bkk-Sto and luggage was not included on the fare I bought. I've been traveling for 40 years and nothing like this has ever happened to me. With the same money or less, I could have traveled with Thai Airways, direct travel and with all the services on board and on the ground. Clearly, I will never fly with Lufthansa again.	2
Grupo AirFrance-KLM	Â Â I flew the new refurbished airplane with 1-2-1 seat map. Plenty of tech - charging USB, type C, wireless. Comfortable seat, full flat with places to deposit small stuff. Boarding well organized. Cabin crew friendly and helpful. Did not eat, used the lounge instead. Drinks were good though. Arrival on time. Good job KLM.	10
Grupo IAG	Â Â I flew to LHR from ATH in Club Europe with BA641 on Dec 31 to transfer to a JAL flight back to Tokyo. At first, I had no great expectations of what services I would enjoy on board, partly because its flight time was less than 4 hours and because the seat configuration of Club Europe was the typical European Business Class with the middle seat empty. Afterward, on board, remembering that I took the same route with BA more than 30 years ago, I got to feel relaxed by their unobtrusive and courteous services. When I asked for a champagne refill a couple of times, a benign smile would come to me.	9
Grupo IAG	Â Â I flew with British Airways from Heathrow to Hannover. Although the check-in process was relatively quick, there was a noticeable lack of staffâ€”another apparent cost-cutting measure by BA. Upon arriving in Hannover, I found that my luggage hadn't made it to the airport, and there were no staff to assist. I had to file a report online. The following day, I received a call saying my luggage would arrive on a later flight, but this didn't help me since German shops are closed on Sundays, leaving me without essential items. As a result, I was confined to my hotel, unable to attend any planned events because I didn't have suitable clothing. When my luggage eventually reached the Hannover airport, I got a call from BA informing me that they couldn't deliver it for another day or two. They advised me to take a taxi to pick it up and said I could claim back the cost, but when I submitted my claim, BA refused to cover the taxi expenses. They also declined to offer compensation for the inconvenience caused by the delayed baggage, even though it disrupted a full day of my trip. Service on my return flight from Frankfurt was also below par from the ground crew at Frankfurt airport who were slow & rude at check in. BA's customer service has declined significantly, now resembling the level of budget airlines like EasyJet and Ryanairâ€”but at a premium price. Given my recent experience, I will avoid flying with BA whenever possible.	2
Turkish Airlines	Â Â I had 1 set of ski equipment. Customer support confirmed by phone before I bought the ticket that I can take 1 set of ski equipment for free. When I checked-in my gear at Istanbul airport, the representatives demanded to pay an additional 61 euros for my equipment. Additional information about this appeared on the website, which was not there when I bought the ticket. However, later I was able to find a message that some types of equipment, including ski equipment, can be brought for free. Turkish Airlines is an ordinary low-cost airline.	1
Eurowings	Â Â I had a booking from Vienna to Berlin via Stuttgart. The flight out of Vienna got a 2-hour delay, making it miss my connecting flight. I called Eurowings Customer Service and they rerouted me via Dusseldorf. Once I received that ticket I noticed that the new arrival in Berlin would make me miss my onward journey, and the check-in for that flight was closed when I received the new ticket and no information about my luggage which was checked in on my original flight via Stuttgart. So I called back to the hotline. The answer from their staff was that I now have to buy a new ticket. I got angry and the handler hung up on me. I tried to call again and was hung up. I went to the gate for Dusseldorf, and that flight was closed, gone. I now bought a new ticket with Austrian. But my luggage is lost.	1
Turkish Airlines	Â Â I had a terrible experience with this airline. I purchased a ticket well in advance, but had to renew my passport due to a change in my last name. For over a month, Iâ€™ve been trying to get them to update my ticket with the new passport details. Despite numerous attempts to contact them, they only replied today, just days before my flight, saying they wonâ€™t update my information. Theyâ€™re now forcing me to buy a new ticket at a much higher price, which is simply unacceptable. This lack of customer service and responsiveness is appalling. Iâ€™ll never be flying with them again and wouldnâ€™t recommend anyone else does either.	1
Grupo IAG	Â Â I had only 1 bag with me, a carry on trolley. Everyone one in boarding group 3 & 4 were forced to check-in their trolley carry-ons. They asked to take out any laptops, batteries, etc.... The woman at the boarding gate was very rude to me as I was explaining to her that this was my only bag and had nowhere to carry my laptop or other stuff that I need onboard. I tried to explain to her that the bag will not withstand being carried in the hold as it is fragile and showed her a crack from the one time I checked it in before. The bag was visibly small complying with the carry-on bag measurements.	1
Turkish Airlines	Â Â I had some problems with my ticket Air Canada. I was sent to Customer Service in IST. I was helped by a nice young man Erdem Iri and his manager. They were polite and very helpful and solved my problem in a few minutes. Erdem spoke not only English, but good Russian too. I was really impressed by such wonderful representatives of Turkish Airlines. I wish all Customer Services in all counties were like Turkish.	9
Lufthansa	Â Â I have been a loyal customer of Lufthansa both for economy and business flights for over 16 years, being my second preference after SWISS. Flying long-haul with them for the first time after the pandemic, how things have changed! It was the worst in flight experience. The hardest seats one can possibly imagine for an 11h flight. Terrible food, and in the smallest quantities, no snacks, no fruit for in between. And the entertainment console, I could not even imagine something this terrible can exist in 2023. It was touch screen but mostly an instrument of torture for your fingers, and the slowest thing one can imagine. Not too great of a selection either. Paid internet available. Obviously their safety record is great, and I am happy they got me to my destination safe and on time. But it would have been nice if they did it with a bit more comfort. I am really disappointed to see what was a really great airline to fall so low in terms of service.	6
Wizz Air	Â Â I have been flying with this company for 11 years but today I was totally disappointed because I bought the seat at the back of the aircraft and when the meal was served I didn't have the opportunity to buy another sandwich and the peanuts I received were moldy. The flight attendant's explanation was that there were no more sandwiches for those at the back of the plane. I warn travelers who pay for their seats to buy in the front and middle only so they will be able to eat a sandwich and drink a beer or wine. It's sad what's happening in 2024. Zbor de 11 ani cu aceasta companie dar azi am fost total dezamÄƒgitÄƒ deoarece am cumpÄƒrat locul in spatele aeronavei È™i cÃ¢nd s-a servit masa nu am avut ocazia sa mai cumpÄƒr un sandvici È™i alunele primite erau mucegÄƒite. ExplicaÈ›ia stuardezei a fost ca nu au mai ajuns sandviciuri È™i pentru cei din spatele avionului. Avertizez cÄƒlÄƒtorii care Ã®È™i plÄƒtesc locurile sa cumpere in fata È™i mijloc doar asa vor putea sa manance un sandvici È™i sa bea o bere sau vin. E trist ce se Ã®ntÃ¢mplÄƒ Ã®n 2024.	2
Grupo AirFrance-KLM	Â Â I have flown this route with AF several times and one thing has always been very consistent is that the crew on-board from DXB-CDG is always very pleasant, smiley, talkative, meals are much better. CDG-YUL, its like 180 degree turn, grumpy crew, always run out of meal option, rushing to serve you and just an utter disaster. I asked for an extra meal, first the crew member straight up refused and then after 30 mins came by and just handed me over without saying anything. Maybe because plane to Montreal are always full. I like AF ground staff at CDG. Perfectly bilingual and go out of their way to help you out.	6
Turkish Airlines	Â Â I just lived through a nightmare because of Turkish Airlines: on 7/11, 1 hour before my flight to Lisbon, at 7:00am, a Turkish Airlines employee who didn't speak English told me, only in Turkish, that I was too late, without being able to explain why. The only word in English he spoke was "closed" although I there was still 60 minutes left. I asked and begged for someone who spoke English, but no one came and the employee just started talking to other passengers. The same employee directed me to the Turkish Airlines Services, where no one spoke acceptable English either. In the process, I got so anxious that I lost my ID card (which I found later). When my flight was gone, I was offered another one to Madrid (not my final destination) for 1000 euros. In order to go home, I had to pay 1600â‚¬ extra. No reasons given, no apologies, no explanations, just arrogance and lack of basic human decency.	1
Lufthansa	Â Â I paid Lufthansa for additional baggage on my trip from AUS-FRA-MAA, dated Dec 09, 2023. The FRA-MAA connection (Dec 10 '23) was cancelled and Lufthansa booked me for another route FRA-DEL-VGA, on their partner carrier Air India (AI). Lufthansa assured me my baggage would be properly transferred to AI, despite route changes and on a different carrier. AI however would not let me board their aircraft until I paid an additional EUR 420 / USD 450, as Lufthansa did not have an baggage agreement with AI and they would not honor the baggage fees I paid Lufthansa. AI also refused to unload my bags since they were already in the cargo hold and asked me to submit a refund for the amount from Lufthansa. I have submitted multiple requests with Lufthansa, online and on the phone, but they refuse to refund the duplicate charges and / or acknowledge the issue. Lufthansa would not refund duplicate baggage fees their partner airline charged me, after Lufthansa booked me with them and to a different destination from the one I originally booked for.	2
Turkish Airlines	Â Â I recently flew with Turkish Airlines and regret paying extra for a seat. The seat was broken. My seat wouldnâ€™t recline for an 11-hour flight, and the flight attendants offered no help. Customer service was equally unhelpful when I tried to address the issue after the flight. Save your money and consider other airlines that prioritize passenger comfort and service.	2
Wizz Air	Â Â I see that I am not alone here having been a Wizz Air passenger with duplicate charges on luggage. Flying with Wizz was like experiencing the lower reaches of hell: cramped space, filthy conditions on board, miserable service attendants at the gate, and to top it off they charge you twice for services. How are they able to get away with scamming passengers like that?	1
Lufthansa	Â Â I was flying with Lufthansa from Dublin to Munic and my flight was delayed for 2 hours due to storms at Munich but overall good flight the crew were very nice but when we landed we had to wait almost an hour for our baggage to arrive because of weather conditions. And Munich airport terminal 2 is huge with no signs we were lost for almost half an hour. Acouple of more signs would be good but the airport is beautiful unlike terminal 1 in Munich.	10
Turkish Airlines	Â Â I was unable to rebook my flight as their app failed consistently due to technical failures. I then tried to explain my issues to seven different staff who could not communicate in English well enough to understand, My father was unwell and I simply needed to change my departure date but their system and staff were incapable of booking me onto a new flight that Skyscanner and the app said was available.	1
Grupo AirFrance-KLM	Â Â I was very happy with my overall experience. Staff was super helpful at the airport, not to mention the friendliness of the crew and captains onboard. On most airlines, the crew are either super salty or sickly sweet, and I would say this one was friendly and professional with authenticity. Flight was on time, arrived at CDG early, and all of our baggage made it to our final destination. I've flown with most airlines at this point, as I'm American and have to fly back home often to see family. I've had so many bad experiences with things not working properly, rude staff, unwillingness to help, unexplained cancellations, lost baggage, etc. This is one of the best flights I've been on. Spend a little extra to have the AF / Delta experience.	10
Turkish Airlines	Â Â I would not bother with them. Delayed flights multiple times and so we missed our connection which was also with Turkish Airlines. The staff in the airport were horrendous to deal with. I was travelling with a toddler and they tried to get us to pay for the next flight and insisted it was my fault we missed the connecting flight when it was their fault the plane was delayed and got to Istanbul just as the boarding for our next plane started with only 30 minutes to get to the other side of the airport and through security. The refused to provide accommodation or any food vouchers whilst waiting for our new flight. They left us in the airport with more than 24 hours with a two year old. Our family contacted customer service who were also horrendous to deal with. Honestly never experienced the depth of dismissiveness and gaslighting by an airline, especially considering I was travelling with a child and we ended up having to sleep in the airport and now both ill from doing so. Don't bother with them they do not care	1
Wizz Air	Â Â If you're thinking about booking a flight with Wizz Air, I'd say think again. I just had a really bad experience with their customer service. It was probably the worst I've ever seen. When I had a tricky situation with my travel, they weren't helpful at all and their communication was really confusing. In my case, Wizz Air's customer support was way below what you'd normally expect. So, if you want to avoid a lot of stress and hassle, especially when things go wrong, you might want to choose a different airline. From what I went through, it seems like saving a few bucks on tickets with them might end up costing you a lot more in terms of trouble and frustration.	1
Eurowings	Â Â Imagine a bag being abandoned for 6 days and being told I can fly back and get it. Day one bag left at MAN airport. Day two bag arrives in Dusseldorf connection airport. Day three and four and five and six still in Dusseldorf. "We have located your bag" message in their website for 5 days. Still no bag. Customer service says: you could fly to Dusseldorf and collect it. Plus other patronising advice. Bag contains everything essential for 4 weeks work at sea. I have had bags delayed before but other airlines handle it faster.	1
Grupo IAG	Â Â It is embarrassing to have the word â€œBritishâ€ attached to this airline. The service was substandard in every way with the possible exception of food and a couple of stand out staff. I can accept delays and technical problems, they happen. How they handled it was, in my opinion, was not responsible - they left everyone on the plane for 4 hours and at midnight, disembarked saying they had no hotels available and no staff to unload luggage. The plane inevitable had people with young children and elderly. All left to fend for themselves! Several times they mentioned â€œdonâ€™t worry, we have a duty of careâ€ but there really was none. Singapore to London flight was not wifi enabled and they cram 8 business class seats across the width. Comfort and service did not reflect price and was well below leading airlines - avoid it at all cost!	1
Wizz Air	Â Â It is one of the worst companies to fly and even though initially considered as cheap, in the booking course is not! When I have the option to fly with another company on the day & route, I always avoid Wizz. Charging for cabin luggage more than ticket. Recently there is no option for random seat. It has to be paid extra! So what is the purchased ticket for? For any reason, a change is required, you will get charged for calling to their call centre, making change , even changing name is â‚¬50. Customer care is one of the worst. In most of the cases there is always a delay. Minimum of 1 hour. There is no priority to families and people with assistance.	1
Grupo AirFrance-KLM	Â Â Its over 20 years that I travel with KLM & it has always been my favorite flight, best service & never nothing to complaint. My recent KLM flight to travel Brussel-Nairibi & Back though was different. 2 days before the return flight, I received a notification that my flight is cancelled & I got a replacement flight with Emirates. I had paid extra for extra luggage & suitable seat due to my Shoulder pain, while the flight of Emirates I was given, had different luggage policy, the flight was much longer, the stop in Dubai was around 5 hours & the seat they gave me was not comfortable. Plus the fact that I was forced to pay 240EUR in Nairobi due to luggage policy difference from KLM to Emirates, and I had a horrible stressful checkiin as the airport checkin desk was totally confused with my ticket, and I arrived 5 hours later than normally scheduled by my original flight in Brussels. I lost a very important appointment in Brussel, plus after arrival, luggages of 30 persons were lost & we had to wait in Brussel's airport for an hour to find our luggages. I claimed all these, where I arrived with so much delay, the stressful situation that caused me health condition, losing an important meeting & having being forced ot pay extra 240EUR for my luggaes as KLM accepts 12Kilo hand luggage but Emirates only 7 kilo. After all these inconveniences, after 1.5 months, I only received 300EUR from KLM, they did not even compensate me for the 240EUR extra I had to pay for my luggages. This is unacceptable that customers pay extra for suitable seats, pay extra for luggages then my flight is changed to another agency, I loose my luggage option, my special seats that I had paid extra. If a flight of KLM is cancelled, I should get a new KLM flight. If I wanted to travel with Emirates, I would have had purchased Emirates in the first place. This is unacceptable that KLM cancells my flight & replace it with Emirates. I had arranged this travel to relax after having had difficult timing in my life & my beautiful travel eanded with the worst stressful experience ever plus all the extra expenses that I was not reimbursed by KLM.	2
Wizz Air	Â Â Iâ€™ve travelled with Wizz Air countless times without any issue. That is why they felt like a safe choice for a christmas getaway. Unfortunetly, this experience turned out to be disasterous. The flight was scheduled to leave BUD at 6:35 PM. Around 15 minutes before boarding, the gate number dissapeared and a delay of 8.5 hours appeared. Staff told us to wait for more infos. At 9PM, they told us that the flight for sure will leave at 3AM, and that we should stay at the airport and wait instead of going home and coming back later. They also promised that there will be staff at the Service Desk at all time to assist us and answer our questions. It is currently 3:40AM, the flight has since been delayed 2 times again, and there hasnt been a single staff member at the service desk since 10PM, thus it is impossible to get any information about the situation. Im not even mad anymore about the delay, only about the complete lack of customer service that is present in Wizz Air. Its actually terrifying how much they dont care about their passangers. Avoid at all costs.	1
Grupo AirFrance-KLM	Â Â KLM is a pathetic airline. I arrived at the airport at 4:45am. I was suppose to reach my destination at 1:30, then 6:30 but reached my destination at 11:00pm due to a cancellation, misbooking and a delay. All in the same day. At 4:30am that morning, on the train to the airport I receive a notification that my flight at 6:00 am was cancelled and they had rebooked me for 6:45 am. I see my new itinerary in my app and I load my new boarding passes in my phone. At the gate my boarding pass did not work. The lady at the gate said I was not on that flight and there wasnâ€™t enough time to book it because the plane needed to take off in 10 min so they left without me. Sheâ€™s useless. KLM customer service number didnâ€™t open till 9am. I go back to check-in. The fourth person I talked to at checkin actually helped me and put me on the next flight at 11:50 am. My new first flight was delayed 50 min and my next connection was 45 min so I missed my next flight and had to be rebooked again(third time today before lunch). Loading the plane took so long because the plane had to be loaded in a special way that did not â€žtip it overâ€œ because the weight of the plane was off. I successfully made my next to flights. I was given a meal voucher in my app for my trouble that never would load. In summary, I arrived at the airport at 4:45am. I was suppose to reach my destination at 1:30, then 6:30 but reached my destination at 11:00pm due to a cancellation, misbooking and a delay. All in the same day.	1
Grupo IAG	Â Â Late boarding led to a one hour flight leaving two hours late. A single BA staff member turned up to board a full flight shortly before the flight was due to depart. There had been no previous announcement of the delay. Once on board the captain blamed Frankfurt ground staff for delaying takeoff when clearly late boarding had resulted in a missed departure slot.	1
Grupo IAG	Â Â Lisbon to Amsterdam. The Space plus seat is a good affordable seat. I've paid 7,- more for this upgrade, and it's worth it. I'm a camera operator (with a think thank airport international v3) and a manfrotto tripod. They din't make a point about anything. Seat was good, nice crew. Great budget airline. Value for money is good. That's the reason i'll give it a 7/10	7
Wizz Air	Â Â Liverpool to Bucharest. Wizz Air lost my checked luggage on the 27th September. I was left in Bucharest for 3 days with no belongings - I had to buy emergency clothes/toiletries etc and Wizz Air have not given me any compensation - turns out if they did, it would only be for 50% of the value of the items I bought! It has now been 21 days and despite submitting evidence such as boarding passes, receipts and proof of delay/loss I have not received any kind of compensation or email reply from Wizz Air. It is unbelievable that they have lost a considerable amount of my personal belongings, charged me Â£30 extra each way to check in luggage and have left me out of pocket for a mistake they have made in losing my bag. The only way to contact them on the phone costs Â£1.45 per minute - yet more expense and money I will have to fork out to get them to fix their error. Do not fly with this airline - I am surprised they are allowed to operate and hopefully they will not be operating for much longer!	1
Lufthansa	Â Â Looks like this airline offers beside bad service on ground and plane also only delayed flights. The incoming flight from Germany, which was the first one at this day, was delayed by 30 minutes. Because of this i had to rush at FRA airport and only troubles with my lost bags. I try to avoid Lufthansa when ever it is possible and this as a Gold member of their terrible frequent flyer program.	2
Grupo AirFrance-KLM	Â Â Lost Luggage I booked a flight from Shanghai, China, to Toronto, Canada. The flight/booking went to Amsterdam, then Mexico CIty, then to Toronto. I flew KLM to Amsterdam and then Mexico City. The flights themselves were alright, and I'd even like compliment their flight staff. Upon arriving in Mexico City it was apparent my luggage never made it. I have no reason to believe Mexico City airport lost it as everyone else's luggage was there, although Mexico City airport was exceptionally unhelpful, but that's another story. Afterwards I contacted KLM customer service, and despite all evidence supporting they lost it as it never made it to Mexico, they said I had to file the lost luggae claim through aeromexico as they were the last flight of the booking and there's nothing they can do. Aeromexico said they won't and to contact KLM. Now to be clear aeromexico was even more unhelpful as they sent me from customer service rep to customer service rep, finally saying I have to email, which I have yet to get a response from. However, as bad as they are, they didn't lose my luggge. KLM clearly did, and so I have 2 airlines telling me to contact the other one, when it's very obvious which one lost one, but in the end KLM's response is "due to regulations" they can't trace my luggage that they lost and I'm essentially out of luck. Essentially "Yea we lost your luggage but we can't technically help you." Regulations or not, I can't say that's satisfactory customer service. I paid for the flight, gave them luggage trusting them to deliver it. They did not. They lost my luggage, and are doing nothing about it. That's it.	1
Lufthansa	Â Â Lufthansa has terrible customer service. I travel for business a ton and this is the worst customer service I have ever received. Their baggage policies are ridiculousp. The plane was uncomfortable. I will avoid Lufthansa like the plague moving forward.	1
Lufthansa	Â Â Lufthansa's agent at Chicago terminal, Anja, provided the best customer service possible. She turned a terrible booking experience, by United, into almost pleasant experience. She corrected another airlines error and was able to get me to Frankfurt in time.	10
Turkish Airlines	Â Â My Luggage was delayed 2 times! I flew from Dallas to Douala and in Douala I had to wait 4 days to get my luggages. Now I am back in the US and itâ€™s been 6 days that I am waiting for my luggages and I donâ€™t have any updates. It is really annoying. I donâ€™t recommend this airline.	3
Grupo AirFrance-KLM	Â Â My experience was a nightmare. After having a poor experience, some years ago, I decided to give KLM another chance. My first flight was in July from Paris to Manila via Amsterdam. It was â€œOK,â€ but nothing to write home about. In August I was traveling to Athens with my family when a flight was changed and I was shuffled to KLM in order to be able to connect with an ongoing flight to a Greek island from Athens. On boarding in Paris, we were told that my granddaughterâ€™s infant seat could be used on the plane. However, when we got to the plane, the infant seat was basically seized and we were told that it had been gate checked. It was not. It did not arrive in Athens for three weeks. Moreover, the other five suitcases that we had checked did not arrive either. It was exasperating, because we had rented a large space and were expecting seven other people to join us the following day on the island. Although I realize that â€œit is what it is,â€ the baggage experience with KLM was crushing, really depressing. Although we were late for our connection to the Greek island because of the lost baggage, which required filing immediate claims, KLM refused to cover any expenses of our overnight stay at a hotel. After we arrived on the island of the following day, which required buying five new tickets, the telephone numbers and email address provided by KLM to check our baggage never answered one single inquiry, and there were many â€“ more than 10. We finally found the baggage ourselves, because my son was traveling with an Apple AirTag. However, we could not inform KLM of that because no one was answering either phone or email. We finally received five of the suitcases on the fourth day of our trip, and the infant seat on the last day of the trip, weeks later. If there had been even the slightest caring message, or concerned response from KLM, I would not be writing this review, but throughout, the KLM response was shameful. I will never fly that airline again.	2
Turkish Airlines	Â Â My experience with Turkish Airlines on my flight from Zurich to Istanbul and on to Zanzibar was extremely disappointing and frustrating. Firstly, I had to wait on the plane for three hours during the flight from Zurich to Istanbul due to two technical issues as well as passengers disembarking. These delays were annoying and caused considerable inconvenience. When I arrived in Istanbul, I was informed that my onward flight to Zanzibar was overbooked and I could only fly the next day. Turkish Airlines offered me a "5-star hotel" to stay overnight, but this was almost 50 minutes away from the airport, which caused additional inconvenience. Despite the assurance of a refund of 600 euros, which Turkish Airlines had promised after numerous feedback messages, I have still not received this amount after 12 feedback messages. When I asked again three months later and tried to collect the money in person, I was referred from Istanbul to Zurich and then back to Istanbul. In Zurich, I was finally told that a cash payment was not possible. Despite further attempts to resolve the issue via the feedback form, I received a reply yesterday claiming that the money had already been paid out, which is not the case. When I then contacted customer service in Switzerland, I was transferred to customer service for feedback, where I spoke to an extremely unfriendly, incomprehensible and aggressive person. This experience was incredibly unpleasant, I have never had such an unfriendly person on the phone before. Overall, the customer service and service provided by Turkish Airlines is unacceptable. The unresolved issues, lack of communication and unfriendly staff make this airline a disappointing choice for travelers.	2
Grupo AirFrance-KLM	Â Â My family and I flew from LAX to LHR (London Heathrow), then final destinations to Rome in the beginning of July 2024. I bought the new Samsonite Proxis luggage especially for my Europe trips because these are light weight. There were no damage to my luggage from LAX TO LHR to Rome. We used train to travel from Rome to Florence then again from Florence to Venice. On July 16, 2024 we flight from Air France from Venice to Paris, France. When pick up my luggage on baggage claim, found a rip in the zipper. I spoke with staff at Air France CDG airport whom advise me to filed online and someone will get back to me but I gave to filed within 7 days of my flight date. I filed the claimed and they reply to states that is normal wear and tear and that they are not able to reimburse me. I have receipts to show that I bought this luggage especially for the trips. The tips is where the zipper is which is cause by someone or something poke thought which cause the rip. I can understand if it is scratch but how it can it rip. They just donâ€™t want to repay the damage that their employees has caused to my luggage as this rip can cause any where between $200 to $300 as these are the new Samsonite luggage cost $600 for the large size and $550 for the medium size. I canâ€™t believe how irresponsible Air France is. Not to mention before the trip Air France cancel my flight on the day of, I had to make multiple call to brush airways to try to find new flight. Not only they cancel my flight, when finally find a flight. I find out they moved my husband far away from us when we already prepaid for selected seat so we can sit together. They just moved his seat without any explanation when he prepaid and the flight attendant at the airport have no access to move my husband closer to us. This is my first time flying with Air France and the last. They obviously donâ€™t care about the customer and donâ€™t want to take responsibility of the damaged caused by tone of their employees. Please do not fly with Air France	1
Turkish Airlines	Â Â My husband and I are deeply grateful for the exceptional assistance we received from Jennifer at the check-in desk. Her kindness and professionalism went above and beyond our expectations. Despite my husband's disability, Jennifer's caring demeanor and willingness to help made our experience truly memorable. Keep shining, Jennifer, and continue spreading kindness wherever you go!	10
Iberia	Â Â My wife and I had a flight home from Barcelona to Boston on Saturday, June 22nd at 6:45pm. The flight was delayed in 20-minute increments for over four hours with very few updates or explanation from the Iberia terminal desk employees. Once canceled they did not immediate rebook passengers on new flights but after waiting hours in line stated you will receive an email later with your new flight booking. The hotel they provided was an hour and a half outside of Barcelona with no ability to receive a cash payment to use elsewhere. My wife and I ended up paying for our own hotel closer to the airport. The email we received later that evening informed us that our return flight would not depart until Monday, June 24th with a layover in Heathrow (UK) which we would have to spend the night with the return flight from Heathrow to Boston not occurring until to the Tuesday evening, June 25th! So, the expectation is we would have to pay for three nights of hotel rooms (2 nights in Barcelona and one in night in London) as well as miss work Monday and Tuesday resulting in even more loss of money. I stayed up all night calling other airlines and fortunately was able to get my wife and I on a Lufthansa flight from Barcelona to Frankfurt and then to Boston getting us home Sunday night June 23rd. Upon return I had hoped Iberia would not only refund us for the flight, which we had paid more for reserved seats, but also the hotel stay and taxi cost - that wasn't the case. Iberia agreed to pay us $600 each but provided us a refund form that only supported European banks. After several calls, note every call I made was doubled as I had to handle one case for my wife's ticket and another for myself, they sent me an email requesting I send all my financial information through an unsecured email for my US bank - which I was unwilling to do. Given the privacy laws and all the issues with data theft you would think they would understand why I'm requesting either a secure form or an operator that I can provide the information over the phone. Needless to say, it's been over a month and I'm still trying to get a refund. I get the sense they intentional make the process difficult hoping passengers will give up, so they don't lose money. They may be cheaper, but as the saying goes you get what you pay for!	1
Grupo IAG	Â Â Never I saw such a terrible customer experience. The plane landed already 30 minutes late: despite any operational delays, the boarding took over 1 hour because the crew did not know where to place the luggages. After this long 1 hour boarding process, the captain did not apologise. This is extremely frustrating when this occurs on a night flight, forcing passengers to lose train connections to home.	1
Turkish Airlines	Â Â Nice flight attendants, nice and clean seats and lavatory, good food on a 2 hours flight. The only issue was the counter was about to open 3 hours before departure but it opened with half a hour delay.	8
Grupo IAG	Â Â Not a great experience at all, from the outset it was poorly managed as they bused us out to a parking slot only to have us wait for 15 minutes in the bus as the plane was ready. BA business class is not Business class. Tired, small and generally not worth the ticket price. Tables that donâ€™t sit straight, arm rests that arenâ€™t secure and terrible screens. Itâ€™s not a patch on first class airlines which is apparently where BA think they should be. They have a long way to go.	3
Grupo IAG	Â Â On August 24, 2024, my Daughter and I attempted to travel from Amsterdam to Seattle via Dublin. The flight, EI605, was scheduled to depart Amsterdam at 1:15 pm. We arrived at the Aer Lingus counter to check in at 10:30 am. There were already 25-30 people in front of us waiting in line and no gate agent insight. By 11:30 am, there were at least 200 people waiting in line to check in. When I called the Aer Lingus number for the Netherlands and asked where the gate agents were I was told, â€œThey usually show up 45 minutes before the flight departsâ€. At 11:32 a single gate agent showed up and started checking people in. 20 minutes later, a British Airways gate agent who had finished checking people for a British Airways flight next to us, walked over to an empty counter and started helping. By the time a third gate agent arrived it was 45 minutes before the scheduled departure time and there were still dozens of people waiting in line. Everyone was extremely anxious at this point because there was til the airport security line to get through. We arrived at the departure gate at 1:30 pm. Once onboard someone announced that the airline had decided to delay the departure so that all passengers could make the flight. Due to the delay, we missed our connecting flight to Seattle in DUblin. We arrived at gate #418 in Dublin, a gate agent was still present. She told us since we missed the flight we would have to go back to baggage claim, pick up our bags and proceed to a ticket counter to book another flight. She neglected to tell us we had to be escorted by an Aer Lingus employee to baggage claim. After about 30 minutes of looking for some help we finally met a very helpful woman named Loraine. She was kind enough to escort us and others in the same predicament to baggage claim. After retrieving our bags we went to the Aer Lingus â€œTicket Assistanceâ€ counter. There a gentleman named Sean described our travel options, booked a flight for the following day and told us Aer Lingus would pay for a night in a local hotel as well as dinner. When we arrived at the Carlton Dublin Airport hotel, the people working the front desk told us the hotel was completely booked. When I asked if there were other hotels nearby I was told, â€œWeâ€™re a 4 star hotel, we only deal with other 4 star hotels and theyâ€™re all booked full as wellâ€. We caught a ride back to the airport. When we arrived back at the Ticket Assistance counter and told our friend Sean what had happened he disappeared into a back office for a few minutes. When he returned he said, â€œSince all of our contracted hotels are booked, your only option is to obtain your own lodging and send us the receipt for reimbursementâ€. I called at least a dozen local hotels without success. By this time it was 6:30 pm and our flight to Seattle was scheduled to leave in 12 hours. We decided to spend the night in the terminal. To add insult to injury, when we arrived in Seattle my Daughterâ€™s suitcase somehow failed to make the flight. Weâ€™re still waiting for it. I have been a professional pilot since 1987. This was by far my worst commercial airline travel experience ever.	1
Grupo IAG	Â Â On March 1st, I flew from Berlin to SÃ£o Paulo with BA but encountered several issues. My first flight was delayed by several hours, causing me to miss my connection at London Heathrow. Upon arriving at the airport after midnight, I was given a hotel voucher. However, the hotel designated by BA rudely denied me check-in, claiming it was fully booked. I had to return to Heathrow at 1 AM and found a different hotel, paying for the taxi out of my own pocket. As a result of these complications, I arrived in SÃ£o Paulo more than 24 hours late. Despite my efforts to assert my rights and seek reimbursement for the taxi, BA's customer service has been extremely poor. Their phone lines are non-functional, emails are only answered automatically, and the appropriate channels for such requests have not been responsive since the first week of March. This experience has left me extremely disappointed, especially considering the high standard of service I once associated with BA.	1
Grupo IAG	Â Â Our BA flight from Porto to London Heathrow T5 was operated by Finnair using a Finnair plane and crew. This had been advised by BA shortly after booking, with the option to change flights if we preferred. Although the business class cabin was of a similar layout to BA Club Europe, i.e. with the middle seat kept free, my wife and I felt the seats were more comfortable and the legroom slightly better. Service was good on board and the meal was very tasty (we chose the beef cheeks). All was good until we landed at Heathrow! Although we passed through passport control without delay, once we were at the designated baggage reclaim, we just waited and waited! After an hour and ten minutes I went to the BA baggage counter to ask what was going on. They seemed unaware of an issue, but said they would find out! Over the next hour or so various other passengers also requested information and despite various announcements and a list of different excuses it was almost 2Â½ hours before the bags finally arrived. Frustrating to say the least. I subsequently complained to BA, but after 4 weeks there has been no explanation just the automated message from customer services â€˜we are experiencing exceptionally high volumesâ€™. This response says a lot!	5
Vueling	Â Â Our family has purchased the flight Barcelona-Munich. We have purchased extra luggage for 15 kg. On the day of the flight, we made the check-in online and arrived at the airport. We have passed successfully all security gates. In the line for the boarding, the staff approached us and said that we needed to pay an extra 60 EUR for our luggage. They said that we purchased the check-on luggage that we didn't bring for check-in in time and to bring it on board we had to pay. Qe had no information that the company treated 15 kg cabin luggage as Check-in luggage.During online check-in nothing mentioned that we have to drop off check-in luggage. The size of our luggage was within the cabin size (55x40x20). They hide information from customers to be able to charge fees at the moment customers have no options.	2
Lufthansa	Â Â Our flight from Catania to Dusseldorf on 30.July (flight number: LH1909) was cancelled by Lufthansa (I received the cancellation Email). Then, we contacted them through online chat and their employee booked us with Eurowings airlines (as an alternative flight) for the same day (30.July), and he/she sent us the confirmation Email, which I kept it as an evidence. On 30.July, we went to Catania airport to get on the plane and we realized that our names are not in this flight list! Moreover, apparently, that flight had been deviated to Palermo but nobody had notified us. Anyway, we called their call center and after 5 times of try (because every time the call was interrupted due to an unknown reason!), finally one of their employees confirmed that â€˜we can immediately book you in the Lufthansa flight on 10:10 AM on 30.July (from Catania to Frankfort and then Dusseldorf). We rushed to the counter, but at the counter we realized that our names were not in this flight list too Then, after 10 times of calling their center, finally their staff booked us the flight on 31.July from Catania to Dusseldorf. They even checked us in (I have the confirmation emails), but we received an Email saying that this flight got cancelled too. I had an online chat with their staff (named Jordan), but he did not assist me and even refused to book a flight sooner than 3.Aug for us with another airlines, though I told him that we cannot wait here more than this because both of us have to restart working from Monday! This was an exhausting process, and nobody answered us in the right way. At the end, we had to buy a flight ticket by ourselves from Palermo to Dusseldorf and came back home with lots of difficulties. We have spent extra money for staying in Sicily for one more night, travelling from Catania to Palermo, and also buying a new flight ticket from another airlines for our return. Lufthansa refused to refund us any of these expenses, neither compensated their cancelled flight,	1
Turkish Airlines	Â Â Our flight to Istanbul from Podgorica was delayed due to weather conditions and we missed our connection to San Francisco. The airline claimed they would provide a hotel, transfer and food at their expense and sent us to a 3rd party service desk for formalities. There were a few desks and it was very confusing. They provided no food vouchers, put us into a car and sent to a hotel. Turned out we needed to pay for transfer - about $180 for round trip. The hotel was provided for free. For the food we needed to order and pay cash at reception and it was later delivered to our room. It was a terrible food. We didnâ€™t manage to get a receipt for that while they promised to give it to us a few times. After arriving to SFO I had 2 calls with their customer support. They always direct you to file a "feedback" at the website and canâ€™t do anything even put through with their supervisor. In process of conversation with Sereda she was just quietly disappearing for minutes with no explanation nor excuses. An attempt to use a Facebook chat started promising until the other side suddenly stopped responding. Now to feedback forms. I filed 4. Attaching my single well-pictured receipt that everything there - my name, purpose of the expense, place, date, amount and signatures. I think I was communicating with AI generating slightly different but generally similar responses. Have a look: Feb-26: "We are sorry that events outside our control disrupted your journey. We have found out that the adverse weather conditions caused 33 minutes of delay on TK1086 Podgorica/Istanbul flight on the date of 13th of February, 2024, due to which you missed your onward flight specified in your ticket and completed your travel on TK289 Istanbul/ San Francisco flight. ... As per your request, for evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents, name and the total amount of the expense visible on the receipt. Thank you for your understanding and wish to host you better in your future flights." Follow up on Feb-26 : "We kindly inform you that as it will breach the security and documentation protocols, our accounting department is unable to process compensation for the expenses without the original invoices or receipts. For evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents and the total amount of the expense visible on the receipt. Also in order to evaluate your reimbursemnet request of your visa expenses, you can share your e-visa doucmnet or image of your visa. Thanks for understanding." Feb-29: "As per your request, for evaluation of expenses, we kindly request the expense bills that are issued by the establishments the expenses are made at, with the place, date, contents,name and the total amount of the expense visible on the receipt. Additionally, referring to your message we would like to state that, our compensation and reimbursement transactions are being held within the accordance of the Civil Aviation Passenger Rights Regulations. " Mar-1: "We are not able to evaluate the process without the invoices which are official. We kindly request you to send us the invoices which includes your name, date and the amount and also it must be official.	3
Pegasus Airlines	Â Â Our flight was canceled just as we arrived at the airport, two hours before the flight. They moved our flight 11 hours later, we had to wait in an airport that doesn't even have flights at that time so the food businesses were closed (Yes!, they were closed from 10am to 5pm) luckily we had some food with us. They moved the other connecting flight from 1pm to 11pm, imagine arriving in a different country at midnight, my hotel reservation was lost and I almost missed a reservation for a $1,000 USD tour. Clearly that's not Pegasus's problem and it doesn't care either.	1
Grupo IAG	Â Â Overall I would say disappointing. Due to BA status I had lounge access, on the small side and very busy. The aircraft used a remote gate, boarding was not well organised by group status as it should be but I did manage to make my way onto the first bus of 3. On arrival at the aircraft the plane was still being prepared so we had to wait on the bus. After 10 minutes or so everyone was becoming a little irritable. As it turns out the inbound flight had a number of complex wheelchair passengers that needed assistance which was delayed and took a long amount of time when it did arrive. After 35 minutes waiting on the bus we finally boarded the aircraft. The Captain apologised for the delay, no mention from the crew. Seat was standard Euro Traveller, the service was okay but the crew were not particularly engaging. When I tried to order a coffee due to the seatbelt sign being on as a result of some minor turbulence I was told it wouldn't be possible. As the crew member reached two rows behind be the seatbelt sign was turned off but they didn't come back to ask if I would still like a coffee. Overall we arrived into LHR 1 hour late. No tug to move the aircraft in Lisbon and had to wait for the gate in LHR. Disappointing but not the worst flight I have had.	5
Grupo AirFrance-KLM	Â Â Paris to Nice. On my way to Nice I paid for a luggage 80â‚¬ and in Nice I didnâ€™t receive this luggage. At the airport the air France staff in the office informed me that Iâ€™m entitled for refund. So I make a claim and never received this money. On the time of the claim i did not receive one phone call or email. I had to call and send email always. On top of all this I was not refunded my money back.	2
SAS	Â Â Patchy and mainly underwhelming is the best way to describe SAS in Europe. Good bits... Food from London to Stockholm was basic but tasty (with excellent eco-friendly packaging, well done!). At Heathrow you get to use the Star Alliance lounges in T2. The United Lounge is awesome and almost makes the upgrade to premium worthwhile. Lucky really, see below! On-board crew were really wonderful. Friendly, welcoming, funny, happy to help on the 6.40am departure to Stockholm on 14th June. If only the ground staff were as good (read on). After missing our return connection due to a late departure from Kiruna, we were rebooked on the next flight without even asking. Really really impressive from the back office team (I assume). Wine on tap in the otherwise dreadful business lounge in Stockholm (terminal 5), which given the price of wine in Sweden probably pays for the upgrade on its own! Bad bits... Premium is a joke on European flights. Maybe it's better longhaul. The seats are exactly the same as economy, 3 to a row and no divider. The bulkhead seats are the only decent choice. Food on domestic flight was a very very sad bit of cardboard/bread with a moist cheese slice. Same on the return flight so it's not just a bad example. Who tested and selected that?! The business lounge in Stockholm (T5) is dreadful. Packed, tiny, drab, poor food. The terrible... Had a very very poor experience as a wheelchair traveller in Heathrow terminal 2, the worst in 16 years of disabled travel. Travelling with a wheelchair and my own crutches, the staff member on oversized baggage came over to tag my wheelchair. She repeatedly insisted that I also need to check my crutches into the hold, which would leave me with no way to walk and take away my independence for no practical reason! Luckily I travel a lot so pushed back and refused, but she was not only pretty aggressive with her point but also refused to address me in response to my questions, looking and speaking to my wife instead. It's a classic tactic that diminishes disabled people, and she continued despite me repeatedly asking her to speak to me. Truly bizarre behaviour. As you'd expect when I reached the aircraft there was no issue whatsoever taking my crutches on board, and that's where the wonderful crew really cheered us up. I'm worried that this sort of behaviour could put other disabled people off flying, which is the exact opposite of how it should be. Heathrow confirmed that the staff member is an SAS employee, so the airline really needs some disability awareness training for their staff, not that it should be necessary. So overall a really mixed bag and if you're travelling in a wheelchair do be firm on your preferences and rights.	4
Grupo IAG	Â Â Rio De Janeiro to London Heathrow. Love this aircraft, only a 3 Class, Business, World Traveller Plus and Economy Class. 2 Cabins in Business class Front 3 rows and Rear 2 Rows. I had seat 3A, In my opinion the seat, Window seat with a bit more space than the usual seat (at 6'4'' a little extra helps) very private tucked behind second galley area, toilet is over the other side J/K. I settled in to sleep and did not have an evening meal. Crew very accommodating as they offered water bottles immediately. A good few hours sleep as normal and woke up about 10 minutes before breakfast. I really enjoyed the fruit, yoghurt, muesli and the full English Breakfast. All in all great service, Good flight and felt fully relaxed.	10
Grupo AirFrance-KLM	Â Â Shocking service. Do not fly Air France, when the chips are down they will discard you like a sewer rat. First flight only delayed by 15 min out of Manchester. Arrived at CDG, got stuck at security with only 2 security check points working which caused a delay. We begged the security to let us though to the front but they instructed us to remain in the line. Yes they pushed all the so called priority passengers ahead of the line. We arrived at the boarding gate to be told itâ€™s closed and we missed our flight. However the aircraftâ€™s door is open and airbridge is attached. They made us got to Airfrance Customer care. The lady at the counter was not helpful, nor was the manager. They could only offer us one double bed at the airport hotel which is the size of a shoe box. We are traveling as a family of 4 of which I have a 9 year old daughter and a 6 month old baby. I was told to sleep on the stretcher bed as we not allowed to be 4 people on a double bed. This bed is not with my family. We were not offered any food, any drinks and all the shops are closed. No access to our luggage which has all the babyâ€™s items inside, IE breast pump and medicine. We asked the manager to just let us get the luggage with the babies items inside and this was denied. How can Air France do this to paying passengers. The service is terrible, the staff couldnâ€™t care less.	1
Grupo IAG	Â Â Singapore to Heathrow with BA. Two choices on this route A380 or 777-300. In economy and premium (and first) there isnâ€™t much in it. In club world the 777 wins as it has the suite. Check in was easy. Security and passport control in Singapore is efficient. Choice of 3 lounges (BA, Qantas or Qatar) the latter wins easily. BA lounge was ok no major negatives. Qantas wins on space. Boarding was on time. The aircraft has a high density club world cabin. Service was fine. Club suite was good. Itâ€™s the food and beverages that are being targeted I feel. The 1st meal starter was good, main of beef fillet was average, same sentiment for cheese. Wines were acceptable. Champagne choice is cheap so I did not try. Service for meals efficient given the full cabin. Breakfast was similar. The menu suggested that some might want to skip a main course and opt for starter and dessert, for this to work for BA, a major shift in how lounge options are sourced and presented would be needed. As it was I slept well, we arrived early, luggage off quickly (for once) so a reasonable flight overall. My warning to BA is that food and beverages in club world are drifting in the wrong direction	6
Pegasus Airlines	Â Â Staff member was nice. But they changed my seat at the very last minute from the emergency row (with extra legroom) to someone else. I am very disappointed. I needed the extra room to sleep since I am 6 foot 2.	1
Turkish Airlines	Â Â Taipei to Porto via Istanbul. It was one of the worst flights because of the attitude of cabin crew and the service they provided. During boarding cabin crew rarely assisted passengers to find their seats. Crew just stayed in the galley or chitchatting by thr doors. For the first meal service, they rarely smiled and just wanted to rush through the service so they could get their rest as soon as possible. It was a 12 hour flight, no round of drinks were given because crew were just sitting on the jump seats by the galley in the back. So passengers had to walk to the aft galley to ask for something to drink. You can feel the crew was annoyed because we interrupted their conversations. Sandwiches and small cakes provide for passengers as snacks during the flight were not offered to us. About 3 hours into the flight, the lavatory was very dirty and out of toilet paper because crew hardly checked it. So I had to search for a lavatory which was acceptable to use. So many call bells went unanswered, why if that particular passenger had a medical issue? During breakfast service, I was given a tray without asking my meal preference. When I asked the female crew,â€ is this egg?â€ She just rudely said â€œthe other choice is already overâ€ and walked away. I think the cabin crew thought most of us donâ€™t speak English so they can treat us any way they like. I was thinking why if my family members were treated like this by their cabin crew in the future, so I would avoid Turkish airlines forever! I am not saying all of their cabin crew didnâ€™t care about us, but most of them really didnâ€™t care at all.	2
Grupo IAG	Â Â The airline we flew was Level. I purchased extra leg room and they changed planes so we did not get leg room my husband had knee surgery he was extremely uncomfortable. Worse airline ever. Our Level flight back to Los Angeles was rescheduled without any prior notice. I receive a confirmation from expedia confirming our departure. Get to airport no such flight, they moved it to 2 days later. I spoke to the airlines each one blamed the other.	1
Turkish Airlines	Â Â The cabin temperature was too high. Passengers started complaining and I called a cabin crew asking her to help me because I was having an asthmatic attack caused by the high temprate but she denied to help me and she just said that they couldnâ€™t low the temperature before starting the engines. After many passengers start suffering the same problem and got angry, the complaints arrived to the pilot that lowered the temperature. I donâ€™t have to know all this technical details. The cabin should be in ambient temperature for everybody to breathe normally. I found cabin crew behaviour irresponsible, instead of helping me, they were just worried to blame something else and wash their hands. It is already the third time I encounter this problem with Turkish airlines, but I havenâ€™t seen any improvement yet. They like to keep cabin temperature really high, no matter if passengers complain and sweat, but cabin crew seems enjoying so much.	2
Grupo IAG	Â Â The check in area for premium classes at Gatwick is very nice, and there was no queue when I arrived so I was able to drop my bag very quickly. Premium security at Gatwick is fine. The flight was delayed due to NATS issues, but the member of staff on arriving at the lounge let me know of this. The lounge is nicevand itâ€™ very comfortable. There was an excellent range of food and drinks. All the drinks you would expect. Food wise there were sandwiches, soup, pasta, salads, fruit, Spanish stew, as well as turkey and ham pies with mashed potato, roasted parsnips and carrots and gravy. It was all really good and particularly nice to see so many options. Boarding was pretty slow, although the gate crew did a good job to keep it well organised and allow priority passengers to board first. As has been well documented the onboard experience in terms of seat on ba Europe business is pretty poor, but in line with other European carriers sadly. That being said, the seat is well padded and comfortable and the adjustable headrest is quite good. The on board catering was of excellent quality. I was lucky to get my preferred option of the roast turkey, but several people sat near me werenâ€™t as lucky. I do understand that meal options may run out but when the meal options are roast turkey with all the trimmings, vegetarian cottage pie or a chicken salad you really should be stocking enough for every passenger to get the proper meal Or failing that, allow an order in advance service where you then only stock the meals that people want to eat. Whilst I fully support the desire to minimise waste, both food and cost, people really should really be able to get the ideal meal option. Unfortunately one of the people affected reacted very badly to this and took it out on the cabin crew which is unacceptable.. they also lost a bit of perspective about just how serious a situation it actually was! The cabin crew were very nice, friendly and professional, if a little slow.. but not to the point of detracting from the positive experience I had. The ground service at Gran Canaria was pretty poor, priority bags clearly meant nothing. 95% of bags coming out were not priority, mine came out about halfway through bag delivery and demonstrates poor delivery of service and not fulfilling on the service they promise to their customers. Overall though it was a very nice flight, and having paid for it using avios and Â£1 I cannot complain at all.	9
Turkish Airlines	Â Â The check-in line in Guangzhou was pretty long, but the lady who checked us in was very friendly. We were not able to get seats together on the app- sorry, Turkish- but charging for changing your seat-selection looks for me like a cheap cash grab, but the lady got us all in one row, 2 adults, 1 child, 1 infant. After asking (on my flight to Guangzhou I was offered that service) if we could check-in our cabin trolleys for free, she agreed. Great service. Then we got aboard and were surprised that we were given seats in one of the front rows with a baby basinet. Our little one did not sleep in there and I believe when I woke up I found that our 4 year old son had cozied into that bed...Food was nice, cabin crew was very friendly and attentive, at night we just got water bottles. I do not know anything about drink selection in the galley as I was sleeping all night. On the whole flight I managed to watch Frozen II not even whole. In Istanbul we planned a longer layover to get a free tour of Istanbul. They were extremely friendly and efficient, unfortunatelly the tour just consisted of driving around in a bus seeing some of the sights with 2 fotostops and a very fast breakfast. In the end, we returned at 11, our flight onwards was boarding 1525. In the end, I would recommend- if you are in that situtation, to ask to be left out in town and take public transport back, the food options in Istanbul looked quite delicious, and having lunch viewing the Bosphor is way better than the Food Court at the airport. Not Turkish Airlines fault, but beware: Istanbul Airport is ridiculously expensive, like a crossaint for 8 Euro, or a quarter pounder menu at McDonald*s for 20 Euro! The flight from Istanbul to Nuremberg was nice, cabin crew friendly. Can recommend Turkish.	8
Lufthansa	Â Â The crew was more than willing and kind to help us out through a lot of problems that we dealt in the flight from South Africa to Frankfurt. Firstly, the space between the seats is almost zero,let alone if the person sitting in front of you leans the seat backwards. I was unlucky enough to spend more than 1000â‚¬ for an economy seat, having to share my space with the person sitting next to me, because they weighted a few more kilos than a supermodel! After that, the headset wouldn't work, so I had to replace it with another one that also wouldn't work, so to realize that the base of the headset was broken, so I didn't have the chance of enjoying a movie or sth. The crew was kind enough to help me out, offering a headset from business class, but it also didn't work. As a gift, they offered me a voucher for wifi connection, however, the usb charger would not charge my phone enough. I tried to get some sleep,with no result of course, because the seat wouldn't come to a place where I could relax, The meals were about average.	3
Grupo AirFrance-KLM	Â Â The economy seats are extremely close together & the Wi-Fi did not work. My connecting flight was also cancelled without reasoning. I flew 8hrs from Chicago to Amsterdam to have my connecting flight cancelled an hour after arriving. My 7hr layover was supposed to be used for business, however, it turned into a panic experience trying to find an alternate route to my destination (Lagos, Nigeria). After going through two flight options with customer service, my 6hr connect turned into another 13hrs of flying from Amsterdam to Qatar to Lagos. Because I was in another country I wasn't to able to contact KLM via telephone, so all forms of communication had to be done via email (which was also bad due to the lack of internet connection). I ended up paying my phone carrier to make the calls to KLM. After 3 phone calls (calls kept getting disconnected), I still was not able to be compensated/accommodated for the cancelation, the missed business meeting (due to being stuck at the Amsterdam airport sorting things out), or the stress it caused. This was my first time ever flying KLM, and I promise not to ever fly with them again. I would not recommend this airline to anyone for any reason.	1
SAS	Â Â The experience with SAS was a disaster from start to finish. Conflicting information about luggage transport between flights left everyone stressed. Some passengers were told to collect their luggage between connecting flights, while others were told not toâ€”every source gave different instructions: email, app, check-in, online, staff, and even announcements on the plane itself contradicted each other. To add to the confusion, the transfer didn't work, and we were stuck on the plane for two hours because a group of passengers (ourselves !!) missed the connection. Traveling from Svalbard to Oslo involves a technical stop in TromsÃ¸, where everyone must disembark, go through passport control, and reboard. Despite the process taking 1,5 hours, only 30 minutes were allocated for this stop, causing massive delays. Many passengers missed their connections in Oslo, including those flying to the U.S. The flight was fully booked, and SAS should have anticipated this, yet it felt like they were caught off guard. Earlier, I had called SAS regarding the transportation of batteries and drones. I was told that batteries werenâ€™t allowed in hand luggage, but drones were. As a professional cameraman, I ended up losing â‚¬600 worth of batteries, confiscated by customs. SAS has ignored my complaint, responding with a vague rejection based on some irrelevant regulation. A friend of mine faced further trouble when his small suitcase wasnâ€™t allowed in the cabin. He had to pay extra for it, which was understandable. However, during the transfer, he was charged again. When he showed the receipt from the first payment, we were rudely told it wasnâ€™t the right one. The staff treated us as if we were trying to cheat, and when my friend showed his bank statement, confirming the payment, the staff member didnâ€™t apologize. Instead, she told us to "pay more attention next time." Even check-in at the hotel in Svalbard was a mess. Despite waiting for half an hour, they couldnâ€™t print a label for my extra suitcase, which I had already paid for. Another example of SASâ€™s unprofessionalism. Onboard, the coffee was undrinkable, the staff was rude, and everything felt disorganized. I will never fly SAS again. I expected better from a Scandinavian airline, but it felt more like being treated as cattle than as passengers.	1
Wizz Air	Â Â The flight W43113 was supposed to take off at 19.40. At 18.40 they still did not provide the check-in info. At 19:00 they announced a 20 minutes delay Then 30 minutes Then 80 minutes - because of "weather conditions". The weather didn't seem to affect any other flight companies. Then 140 minutes delay. Then they changes the gate, from one corner of the airport to the opposite one. And then they announced the flight is cancelled. And then it is rescheduled, next day at 16.30 They said they will ask for hotel rooms, but it's not sure we'll get one. While waiting, all the wizz air flights that day were delayed or cancelled.	1
Wizz Air	Â Â The flight and check in went well. I paid for the auto check in service and was given seat 15a at the window. If I had known that the seat would have a painful lack of cushioning and that my knees would be pressed into the seat in front I would have paid the Â£26 for an extra legroom seat. I didn't have that issue with the seat inbound so I suspect it is the window seat plus a broken seat that caused my difficult journey. The flight was full so there was no opportunity to swap seats so I didn't complain about the seat to the flight attendants. As the two people on the outer seats fell asleep almost immediately (and I didn't want to wake them up) I put up with it. I wonder what if anything the FA would do. The service was friendly and helpful from what I have seen. For example, one woman had a large rolling bag that was too wide for the overhead, he assisted her to reduce its shape by using the zipper. I can only recommend this airline to people who are under 5'8 otherwise it's a significant risk of a poor seat for the journey which in my case was 3.5 hours.	6
Grupo AirFrance-KLM	Â Â The flight experience was nice, the bag service a disaster. We were flying (Friday 6 Oct 2023) business class from Bologna to Paris and to Denver. We checked in two roll-on size bags to make things easier on us. But, the bags stayed in Paris. The next day, one was sent to LAX. A day later, the other bag flew to LAX. Then both bags flew to Denver on different flights. Now the bags have been sitting at DEN waiting for someone to pick them up and send them to us. I have called AF numberous times. I've emailed screenshots of my bag locations many times in the last two days, from my AirTags, but noting seems to happen. The customer service line just says they're sending a message to their airport office as to where the bags are and marked urgent to get our bags to our temporary location. I tried to get a supervisors contact. I tried to find a phone number at the DEN AF office to call them directly. I even called the airport directly. All I get is two options. Somehow get to the airport to pick up my bags which is not an option or wait for a reply from AF. The processes and customer service seem to be lacking. I will need to have the bags rerouted to Scottsdale Arizona since we're leaving Colorado tomorrow morning.	2
Lufthansa	Â Â The flight left from Munich without any luggages. None were boarded, and we were told only when we were waiting at the carousel at Prague airport. I got my luggage 24 hours later and Lufthansa refused to reimburse the amount paid to check the luggage. In my opinion, reimbursing that amount would have been the least they could do for the problems this delay caused.	1
Lufthansa	Â Â The in flight experience was horrible. First from Delhi the flight was already late. I have earlier travelled in Qatar Airways earlier and if there is any delay generally the cabin crew apologizes or informs the passengers about the probable departure time, there was nothing like that. The food was horrible with no seasoning, the bread was hard. When I reached Frankfurt I came to know that my ticket from Frankfurt to Dresden is not confirmed. I booked my return tickets from Dresden to Delhi a month earlier and upon landing Frankfurt I was informed my ticket is not confirmed and I will be allowed to board at the end of there are seats. For those who think this is a classic case of overbooking, let me tell you it happens when you arrive late. I arrived like 3 hours before. Fortunately there were seats available and I could board the flight. Upon arriving Dresden I found out that my baggage is missing. It was 11 in the night and Dresden airport was closed. So I had to report online, the baggage arrived roughly 10 days later. Now I can't ask for compensation as it eventually arrived but the hassle I had to face for the late arrival was never compensated. Thanks to Lufthansa airlines for teaching me a very good lesson, book Lufthansa only if it's absolute emergency and there are no other flights available. Actually it was a semi emergency for me, otherwise I generally book Air India or Qatar Airways. Also on the same route I have noticed Lufthansa has always the most expensive ticket. So worst service, expensive ticket it's a rare combo.	1
Turkish Airlines	Â Â The meal I was served on board left a lot to be desired, I couldn't choose on the return flight but had to take only what they had available. They did not give me the boarding pass even though I sent them an email in this regard. They told me that it is not necessary and that I will solve it at the airport!	7
Pegasus Airlines	Â Â The worst airline and service Iâ€™ve ever seen. Bad customer service and bad timing and disrespectful to the customers! I arrived at the gate and the gate was open then they took my boarding card and keep laughing and chatting with each other. Then they looked at me and said youâ€™re late The gate is closed. I had to wait 6 hours because of this!! And as I waited to get on the next plane, the one on the boarding told me that my ticket is not available and I have to wait then I waited till about half of the passengers got on the plane then I ask her what I am waiting for, she looked at me and said â€œnow you can goâ€! Instead of correcting their first inappropriate behavior they come with another thing.	1
Turkish Airlines	Â Â They allow customers to purchase different class fares for different parts of their journey. I purchased a semi-flexible fare for my departure and a fully-flexible (fully refundable) fare for my return. I have to cancel my return due to family reasons and Turkish refuses to refund the ticket they made me pay more for. I had to option of purchasing a $500 ticket that was not refundable, or $1000+ ticket that was refundable. They advertise it as a fully refundable at time of purchase and now not only did I not purchase the cheaper ticket, I am losing 2x the cost because of their false advertising.	5
Grupo AirFrance-KLM	Â Â They charged for our underseat bag stating it was too big. On our way home, they had two lines with live person to check your bag so they can bill you when they force you to check it in. I paid $240 for bags that could have been a personal item, I paid premium for economy flights and felt this is such bare bottom from such an airline.	2
Turkish Airlines	Â Â They claim two type of food but had one type of pasta or noodles. At Istanbul there are buggy cars to help disables and elderly but some person driving and trying to ignore you if you need help. I am disabled and stopped one and ask her to give me a lift to gate but she said it should be added to your ticket and just ignored and drove away!	2
Lufthansa	Â Â They do the farce of Priority boarding which means you are first to enter the bus and wait to be carried to an outside position I am a lifetime-Senator and used to be a brand ambassador, but thatâ€™s history.	1
Pegasus Airlines	Â Â They have delayed 1 hour, then another 30 minutes and another 30 minutes later. they landed just 15 minutes before my next flight and they did not take any responsibility, no excuses, the representatives are very unprofessional and rude.	1
Wizz Air	Â Â They sold more tickets then the airplane has seats, I payed 200 Eur for the tickets to come and I was not able to check in in the app or online, I came to airport where they give me the ticket without the seat number and write on it standby in meaning I might have the seat I have already paid, if I paid and reserve my seat, how can I be on standby. The airport service center was just saying how they donâ€™t know and that I should contact wizz Air which by the way is charging call 1e per minute and trust me they donâ€™t answer until they take enough money for that call.	1
Lufthansa	Â Â They werent able to board my baggage on time into the flight and I was told that I would be getting it delivered in 1 week and by now its been more than 5 months and they havent compensated me for the lost baggage. When I call them to check with my baggage status they are very reluctant to answer and keep on asking me to raise a feedback form for the compensation and even though i raise so many of requests they wont even respond back.	1
Grupo IAG	Â Â This comfortable flight was BA at its best. Excellent start in the Chelsea Lounge with Krug behind the bar. Lounge hosts were welcoming and friendly, food not quite up to par but much better onboard. The First Suite is spacious and comfortable, and the two cabin crew were both experienced, friendly, professional and personable. They sprang to action quickly after takeoff, making beds or serving dinner as required. The menu was excellent with a well cooked beef fillet and delicious salmon starter. The new Nyetimber 1086 is an exceptionally good wine! Overall the service was well relaxed and intuitive. The cabin was comfortably cool and I left the flight feeling refreshed. BA have made some poor choices of late with their loyalty programme, but their staff still shine and they really got it right on this flight.	9
Iberia	Â Â This has to be the most uncomfortable travel experience. No free catering and a seat pitch that resulted in me being unable to sit without hitting the seat in front. Not possible to pick a seat without payment.	2
Lufthansa	Â Â This is not Lufthansa anymore. You should change the name because you bring shame to the company I know. I have been a Lufthansa customer for over 30 years. Mainly I fly from the USA to Europe and around Europe. However, the last trip was a nightmare. I had booked a return flight to the USA from Katowice Via Frankfurt to Boston. I made the reservation 6 months before departure. 8 days before departure, I received an email informing me that my scheduled flight LH1363 from Katowice to Frankurt was canceled, no reason was given, and no alternative flight was offered either. I called Lufthansa USA asking what options could be offered to us, I got a reply with no alternative options for us! I checked the connection from Krakow to Frankfurt on a regular Lufthansa website and guess what? There was a flight from Krakow to Frankfurt LH 1371 on the same day and time as my canceled flight from Katowice. I called Lufthansa USA again with a request to change the canceled flight from Katowice to the one from Krakow. A sleepy lady (probably from India because she spoke English poorly) stated that there is no such flight! And he can offer us a flight from Katowice To Berlin from Berlin to Munich and from Munich to Frankfurt. Of course, I interrupted the conversation because my patience was exhausted. On the Lufthansa website I have easily booked a flight from Krakow to Frankfurt LH1371 (July 22.2022). Of course I had to pay for this flight separately as no one at Lufhansa wanted to help us and rebook for this flight. Let me add here that the distance between Katowice and Krakow airports is less than 63 miles. And for the best now, Lufhansa is refusing to reimburse the full costs of the flight they have canceled. From the amount I paid $ 1135, they returned $ 86.90 so far! After 30 years of traveling with Lufthansa, it's time to say goodbye to them.	3
Grupo IAG	Â Â This time British Airways managed to get everything right. The price of the tickets was reasonable and the timing was perfect. Boarding was smooth and the seats were comfortable â€“ easy reline to enable dozing and sufficient pitch to get in and out. The table was firm enough to allow the use of a small laptop and mouse. A pre-flight soft drink or Prosecco was offered and both the food and drink were more than sufficient. The best part was the cabin crew â€“ two in PE and they were both extremely efficient, pleasant and witty. There was a good selection of movies and both the screen and the headset worked perfectly.	9
Vueling	Â Â This was a seamless experience, from booking to the actual trip. Booking was easy and the costs transparent. So were the baggage rules. Downloading boarding passes easy and so was the actual check-in (using the app). Boarding in Santiago was smooth, no delays and no unnecessary wating (excpet 15 minutws to due traffic control restrictions). The plane was seemingly new and modern with wi-fi and Usb charging. The seats were not reclining and rather tight spacewize as most budget airlines but for a short flight it was no issue. Good selection of food and beverages. All in all, highly a very nice experience and highly recommene	10
Grupo AirFrance-KLM	Â Â Traveled with family. Not one of our 5 checked bags arrived with us. So-called service was mostly useless chat bots. After 3 days we got one bag. 4 bags missing and they sent us a request for contents info. They can't talk to us and give actual info, but they are asking if I can identify the gifts I got for the grandkids and my husband's clothes? Hellish. We will never travel with them again.	1
Turkish Airlines	Â Â Turkish Airlines crew is not helpful at all. I had a flight from Barcelona to Singapore and I requested a paid upgrade to business from Istanbul to Singapore but they didnâ€™t accept. There was empty seats in business but they denied. In Barcelona, the ground team told me that i will be upgraded in Istanbul. This is really annoying. Also my flight from Barcelona delayed 2 hours and I barely catched my flight. Nobody helped me in Istanbul.. Never again.	1

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