Airline
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5.97k
| Rating
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10
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|---|---|---|
Turkish Airlines
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  Turkish Airlines is the worst airlines I have flown in my 20 years of international flight. I was flying from Serbia to Mumbai on 30th August. My flight which was supposed to depart from Belgrade at 15:45, left at 17:00, my next flight from Istanbul to Mumbai was supposed to leave at 20:15. The first flight was not only late to arrive in Istanbul but was looking for parking for 25mins! At the airport I kept looking for help but found none, I finally made it to the helpdesk situated in one far corner and the crew was very unfriendly and had zero interest in helping out. Finally they booked me on a flight to Dubai and to Mumbai from there. The journey became much longer than what I had planned for. Given no other choice I agreed and checked if my luggage needs to be collected or will it get transferred to the new flight. I was assured that my luggage will be arrive in Mumbai. I kept checking at every boarding point of my luggage is there and I was assured that it is. I land in Mumbai and my luggage is no where to be found! I get no clear answers from the crew. No help. It has been a nightmare!
| 1
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Turkish Airlines
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  Turkish airlines usually offers reasonably reliable service, though connecting times in Istanbul are often long. For long connections, TK offers either a suite in their lounge or, if the scheduled connection is more than 9 hours in business class (and no shorter connections were possible) they give you a hotel room to stay. My scheduled connection time was 12.5 hours, so in theory I should have been offered a room. The flight leaving Luxemburg was quite late, and arrival was about 9 hours before my next connection. When I went to ask for the hotel room, I was told that it was not possible because they were going to have to pick me up in 5 hours in order to come back to the airport, as their hotels are quite far from the airport. So I asked if I could use one of their lounge suites, and was refused because my scheduled connection time was too long, and the suites are only for shorter scheduled connections. Never mind that my connecting time was shortened by their late arrival, they calculated in the basis is the scheduled connection time and not the real connection time. In short, my option was to sit in their lounge and wait out the 9 hours. Their inflight staff are fairly attentive, but their ground staff showed no interest or initiative in accommodating a passenger with a service they promise and then use any excuse to not deliver. If you have a reasonably short connection time, this airline isn't a bad option. But when connecting times are longer, do yourself a favor and pay more with another airline. These people have zero motivation for honoring their own promises, and their only interest seems to be to say "can't help you" and get you out of their faces.
| 5
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Turkish Airlines
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  Turkish has canceled the return leg of our scheduled flight. With the text letting us know this, they attached a flight that they have re-scheduled us on. They changed our R/T, business class, assigned seat flight to an unassigned economy seat, which leaves one day later without any mention of a refund or paying for a hotel for the extra night. As others have mentioned, there is no one at 'customer service' who can help. Apparently once we called to ask questions and assign to our already paid for business class, this was taken as agreeing to the flight and the downgrade (!!!) with no refund, which of course, we absolutely did not agree to. Even though they canceled the flight they will also not refund (cancel) the flight. We have to submit an on-line form and wait for a possible response. I went on-line and looked up the flight that they assigned us to. Business class is sold out. I found another Turkish flight that would work. Customer service says they can't 'upgrade me.' I said, well, I paid for business class, they admit to seeing that I paid for R/T business class but they are unable (unwilling) to change to the acceptable flight. They admit to seeing that Turkish canceled our flight but are, again, are unable (unwilling) to refund the flight. I have called ten times. It is an exercise in frustration and goes against their own rules of carriage. It's sad because we were definitely looking forward to flying business with this airline. I should have read the reviews before booking. They are a shameless mess.
| 1
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Iberia
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  Two flights in a row plane overbooked, several people booked in the same seats, chaos. despite early check in our seats were changed several times until we both sat in middle seat in different sections of the plane, but at least we got inside. Plane was late, did not catch connecting train. Small leg room, no free food. Its a low cost airline experience for a not so low cost price.
| 3
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Turkish Airlines
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  Very disappointed by cabin and land crew. although there was a meal choice, the rude staff imposed on me and directly served me what she decided, not even asking! I had to protest to get her to tell me the other choice which I took in the end. I complained later to the head and she came to fakely apologise. They said she was new, however she gave others the choice .. also the check in staff rude and aggressive. I used to enjoy the food on this airline, but I dread it now. It was rich big, flavourful, now it is dry, bad quality,. Portions cut down stingingly. Also the films are very old and limited. I travelled 4 times these last 3months and there were 2 or 3 new films added in the new releases.
| 3
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Grupo AirFrance-KLM
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  Very friendly cabin crew provide full service from Athens to Amsterdam, with two rounds with sandwiches, beverage service and small cakes. Amsterdam Airport is nice and easy to to change planes.
| 10
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Grupo AirFrance-KLM
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  Very pleasant and even relaxing. Both flights on time and baggage arrived Food and drink satisfactory as opposed to excellent. Cabin staff did their jobs efficiently but with little warmth. A350 is quiet and lay flat seats are comfortable. A318 is a rarity! Did not have time to sample lounges Paris transfer was a little daunting, but well signed. d Boarding of second leg was messy, as we were bussed to a very remote stand
| 8
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Vueling
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  Vueling by far is the worst airline. I have flown them many times since unfortunately from Barcelona, most of the time its the only option. They are very sneaky in making sure that you pay extras which I do not mind if there is value but there is not. The worst was yesterday from Gran Canaria, the flight was delayed almost 3 hours which happens sometimes, but they did not communicate by email, nor SMS nor there was ground staff to inform, it was absolute chaos. Once boarding started, the staff was rushing to board people telling them to hurry up and the pilot started taxiing while passengers are not seated. The other thing is that they never have food on board or have like one option, this cost cutting tactic to force you to buy only what they want you to buy is just wrong. On average I take 10 flights a year with Vueling and I can not find one nice thing to say.
| 1
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Lufthansa
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  Was overall disappointed with the in flight service as compared to other airlines. Paid over $300 for a flex return and was ignored in the customer service chat two times. (Chat window closed each time without any resolution). Meals were delivered but felt rationed. Asked for gluten free option and was given a rice cracker with the meal. No butter. There was no milk for tea, only coffee cream which tastes awful. Upon return I asked if I could have regular meal instead and was told I’d have to wait until everyone was served. I notified Lufthansa customer service that I returned home with COVID and asked to inform the person who sat beside me. They were unable to do that, said that there was no way to know who sat in the next seat. Very disappointing.
| 6
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Wizz Air
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  We booked a trip to Medinah with Wizz Air airlines at Abu Dhabi airport. They are a budget airline, we did get cheap tickets but trust me when I say this, they will try any other way to pull money out of you like what me and my relatives experienced. Nowhere while booking and checking in did we see clearly that we cannot take a trolley bag as a carry on. All that was mentioned was the size and the weight. They made us pay 170 AED per bag and that’s how they made up for being a budget airline. When we said that it wasn’t written anywhere CLEARLY, they had the audacity to say read terms and conditions. I have to mention here how rude the employees were to us. Also, In this day and age I’ll be honest with you all, who actually reads terms and conditions? All they could do was just mention along with the size and weight that we cannot carry a trolley bag but honestly I think they won’t because how else will they pull money? Really disappointed with this experience and I haven’t even boarded the flight yet. So anyone reading this particular review, please carry a bag pack with you to avoid paying 170 AED.
| 2
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Turkish Airlines
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  We booked return-trip tickets in December 2023 for flights between Abu Dhabi, UAE and Miami, USA. The customer service team from Turkish Airlines did not do anything to compensate for a 6 hour delay. The flight was supposed to depart Istanbul at 1:45am and arrive in Miami at 7:45am whereas instead we departed Istanbul at 7:55am and arrived in Miami at 2:47pm. It is currently April 6th, 2024 and it has been 4 months since no compensation has arrived.
| 1
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Lufthansa
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  We flew Lufthansa for a second time, this time was long haul flight from BKK to BCN via MUC. The check-in and boarding was smooth. The aircraft was quite new and keep the noise in the cabin quite low. The seat was nice and comfort with very good leg room but recline not very much as we expected therefore we did not catch much sleep during night flight to Munich. The cabin crew was nice and professional. The food and drink was quite a little disappionted as the taste was not very good. No snack or fruit provided during flight. The flight was late about 30 minutes but we had no problem connecting flight.The flight from MUC to BCN was a medium haul flight flown by Airbus A321. Nothing was special. We were served with a bottle of water and small chocolate bar. The crew as quite friendlier than flight from BKK. Overall, it was OK but not up to our expectations.
| 7
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Grupo AirFrance-KLM
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  We flew from Bucharest to Ibiza with a layover in Amsterdam. First of all, we departure with a delay because the flight was overbooked and then upon landing, the cabin crew informs us we have missed our connection flight to Ibiza because of the delay. I even see that in the KLM mobile app and I get a text message on my phone confirming we've missed out flight. Getting out of the plane, we decide to still go at the gate and see that we really missed out flight, since anyway it was the last flight to Ibiza that day. And guess what, we did not miss the flight. The gate was still open and we were able to board our flight to Ibiza. Upon landing, I get again an email and a text message letting me know that our baggage was not transferred and it will arrive in Ibiza after 24 hours and we each can spend up to 100 euros to buy the necessities and the extra costs will be refunded by KLM. I've submitted this claim on the 8th of September and since then called 10 times different numbers, followed up on my request via the KLM website and never heard back. Everyone I'm talking to on the phone does not know how to help me and nobody replies via email. I've contacted KLM via phone, email, WhatsApp number, Facebook. I even called the number in France for AirFrance's main customer service and nobody can help. This is very frustrating and the worst customer experience.
| 1
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Grupo AirFrance-KLM
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  We paid for specific seats months in advance and they changed their plane and no refund of seats were given. Customer care was robotic, and they gave a 50 CAD voucher for compensation, which kinda felt humiliating, tbh. Booked on Delta, operated by KLM. KLM continues to be on a cheaper side, but don’t pay for seats in advance, they don’t honour it, instead just wait for check in window and try your luck
| 1
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Grupo AirFrance-KLM
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  We took the 8.55 flight from LHR to Nice on 25 August. I would like to compliment the cabin crew who were really lovely. They were attentive, polite, communicated sweetly with the kids on board and were good fun. Everyone I spoke to were so impressed with the cabin crew.
| 10
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Grupo IAG
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  We were a family of 6 adults and one toddler we bought tickets that included (a) 7 economy tickets, and paid for an upgrade to include (b) an upgrade to allow me to choose my seats ahead of time, (c) a meal plan for each passenger and (d) checked luggage. Well the upgrades to the reservation we did not receive. Because I chose an a la carte airline, I was encouraged to pay the added fee to pre-select my seats. As a large party, traveling with a toddler, I added the upgrade to the reservation and added the meal plan (for all seven tickets). Weeks before the trip, I logged into the website, confirmed our seats, added our trusted travel documents and selected our meals/beverages for the flight. When check-in opened 24hrs before take-off, our seats were different than what had been selected (leaving the toddler to be seated on his own). We called the airlines (Level and Iberia) and were informed that there had been a system issue and while the seats appeared to be different online, they were in reality as we had booked . When we approached the counter at JFK, the attendants informed us that the seats we had booked were no longer available/had been reserved for other passengers and we would not be able to occupy our reserved seats – despite providing supporting documentation with the details of our original reservation and the letter from corporate confirming them. Once on board, we did not receive the items included in our meal plan. Some passengers did not receive their food, some did not receive their beverages. One passenger received all of his items at the end of the flight. When we asked the crew for our items, we were told we had not pre-paid or that they would have to “look into it.†These events were not isolated to one leg of the trip, it repeated itself on our return trip – though this time they blamed a plane change for the issues. Again, we were told at the counter that we would not be able to occupy our seats, (b) we had not pre-paid, (c) nothing could be done and (d) we did not receive our meals. The aforementioned events cannot even be blamed on a language barrier as I am native Spanish speaker.
| 1
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Turkish Airlines
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  What a disaster TA had us go through. Delaying our flight in Nevsehir for us to miss our connection to Denizli for 10 min. Of course the flight was still there when we passed in front of the gate, but the terminal is so long that we couldn’t even dream of getting to the gate on time. Then they offered a meal at a fast food but not even a choice of the menu, this is restricted to options we didn’t like and no possibility to get WiFi or a place to rest when we had to wait 7 hours at the airport and they make us take a flight in the middle of the night, arriving at 3am in Denizli. Not even getting a taxi to our hotel arriving there at 3am. Horrible experience with sending us to 5 different desks to get a disgusting meal and a terrible back pain.
| 1
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SAS
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  Where to start Check in was good There is no use of a lounge in Manchester Flight was 2.50 late Everyone's Luggage was off loaded at Manchester due to a fault in the hold. Customer services in Stockholm just handed us a card to do the delayed luggage ourselves No ownership The only person who showed any concern was baggage manager. I emailed Customer services who just gave a standard answer and CEO who has not replied. The Customer services director who I spoke to by tel was utterly disinterested I did get my bag 24 hours later SAS have not even had the courtesy of replying to me. On a positive the crew were friendly and efficient This is simply the worst customer service I have ever received from an airline I guess they will read this and shrug their shoulders I will be astonished if they reach out but I live in hope. I truly dislike writing such a negative review but it had to be done
| 2
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Wizz Air
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  Wizz Air Flight W48372 on 30.01.2024, from Baku to Rome Fiumicino was delayed for more than three hours, it was supposed to depart at 23:15 and only departed the next day 31.01.2024 at 02:48. No apologies from any cabin crew member or the pilot were presented. I have recurring issues with this airline.
| 1
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Wizz Air
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  Wizz Air is the most unprofessional airline in the world. They have cancelled my flight without any notice and refuse to provide me with a refund. When I call them, they say they have already issued a refund but when I ask for proof of transfer, they tell me to send an email and wait for a reply within 1-2 months. I went ahead and sent an email to which the auto-reply from their end was for me to contact their customer service on the phone! Their only aim is to scam people, steal their money and then ghost them so that they do not have to provide the money back. I have no idea how this airline is still operating to be honest.
| 1
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Pegasus Airlines
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  Worst experience with Pegasus Airlines, please do not book the airline. It’s not worth the price paid for it. My flight had been delayed by 7.5 hours from Sebiha Airport in Istanbul to Kayesari Airport. There was absolutely no information conveyed about the same. The staff were not exactly approachable. On my return flight, there was a delay yet again. There are so many better airlines
| 1
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Wizz Air
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  You can add a carry on type of weight with your ticket but small print says its for check in. Although I went to check in with my big laggauge they didn't alert to check it in. When boarding flight they asked me to pay full price for carry on / extra price and didn't let me check in or get a reimbursement for it. They were delaying people in front of me each one for a different carry on luggage reason. It looked like they had a quata of extra charges and the lady at the desk was behind rude.
| 2
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EasyJet
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£110 to change a name on the booking from "chris" to "christian" is extreme. before check in as well. i tried to make it on the same day.Even wizzair give you a few days to make some changes...
| 1
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Ryanair
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£110pp return flights with hand luggage. If we wanted hold luggage, it was a further £90pp outbound and £80pp inbound. Thieves!Outbound flight, my hand luggage had to be placed in the hold because apparently only 90 bags are allowed in the cabin. Bulls**t. There was plenty space for many other bags in the cabin - strange procedure.Outbound flight staff were rude. Didn't smile. Were not polite and too busy flirting and handing out their number to a group of lads rather than dealing with their other customers.Money making scam!! We would of had to pay a further £27pp on both outbound and inbound to sit together. Inbound flight I was row 31 (very back) and my boyfriend was row 03 (front). What would happen if there was a potential emergency? All you would want is to be close to your loved ones or the people you have come away with. Instead I was sat in the middle and amongst a group of people who didn't know each other.You get what you pay for. Yes, but I didn't pay a total sum of £220 for sh***y customer service, real life tinder or to be sat amongst strangers.Absolutely nothing good to say about RyanAir - will be avoiding this airline in the future.
| 1
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Ryanair
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£115 charge to change a name. I accidently booked under my wife's maiden name.
| 1
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Ryanair
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£115 just to chance a name on a ticket is completely unjustifiable. Then is absolutely no cost to Ryanair of doing this. It literally exists to stitch people up and yet we accept it just because it's always been that way.Its an absolute disgrace!
| 1
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Ryanair
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£20 to print a boarding pass? Shame, shame, shame on you.... Funny muppets....
| 1
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Ryanair
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£25 extra to sit next to my girlfriend who was on the same booking. Not impressed !
| 1
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Ryanair
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£257 for a name change???
| 1
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Ryanair
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£280 Flight change fee for Gran Canaria which has FCO ADVICE & quarantine upon return. Ive been loyal to ryanair for many years, but no more. I suggest looking at another airline.
| 1
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Ryanair
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£3.60 to ph trying to find out about our flight to Dublin, why so expensive. Couldn't get to Luton Airport for flight to Dublin, lost flight. Used Live chat again trying to find out what we do, what a waste of time that was and her English was terrible.Even sending this is not straight forward
| 1
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Ryanair
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£351 lost to Michael O'Leary. He needs it as he was paid €3.4 million last year. 2nd lock down and it was against the law for us to travel. He decided to fly empty Ryanair planes so he could keep our money. No refund no voucher. Don't answer phone or respond to letters.
| 1
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EasyJet
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£38.99 for seat selection, per flight, per person. For a family of 4, two of which are small children that's £311.92 return, to sit together. I'm speechless.
| 1
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EasyJet
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£40 per suitcase ? £7 to book a seat ? Talk about trying to cash in , exploitation of its customers , supprised there not charging to use the loo ,,, hope you go bust
| 1
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SAS
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£450 one way London to Copenhagen. SAS booking (case 1413 692) admits error but refuses compensation. The reservation desk at Heathrow Airport was closed, I didn't have access to online booking, so booked one way from London to Copenhagen over the phone. I was charged £450. for a one way ticket from London to Copenhagen, a rate nobody would expect, even if booked last minute. I didn't check netbank till my return to London and immediately contacted SAS Customer Care to inform them that this rate was unacceptable. SAS admitted in writing after listening to the phone conversation that it did sound like the sales person was saying £150 and not £450 - especially since I earlier in the conversation had said that £350 was too expensive. So where is the SAS logic here! I did not request any monetary compensation but only a free ticket London to Copenhagen, but SAS has been totally arrogant about this."Despite the point that our reservation agent did NOT repeat or double check the ticket price of 450GBP with you before finalizing over the phone, the ultimate responsibility to verify bookings lies with the passenger. Thus, our position remains that you could have contacted us within the 24 hour window to point out that the price was not acceptable."In other words SAS is stating that the airline is NOT TRUSTWORTHY. Even on holiday you must always check your bank statement to make sure that SAS has charged you the correct amount!
| 1
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Ryanair
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£50 per luggage 20kg limit, £25 per seat selection per person. So add at least £150 to the ticket price. This is absolutely scam prices. The service is also the worst. Always terrible attitude towards customers, worst places to departures from the airport, constant delays up to 3h55m. Old and dirty planes. Only a complete boycott will change anything.
| 1
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Ryanair
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£55 for a piece of paper. I forgot to check in online - I signed up for it. Still extortion.
| 1
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Ryanair
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£60 for a return ticket for 3 people? Absolute bargain.Got on the flight, sat down and had loads of legroom. The seats were a dream to sit in. It was so quiet on board, but I couldn't stop looking at the Sky Interior. The cabin crew got so much done on such a short flight! They were extremely helpful. Lovely experience and would recommend this airline to anyone. Absolutely wonderful. Thank you, Ryanair.
| 5
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EasyJet
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£66 cancellation fee for a flight costing £140. I canceled within the 24 hour period. Hard to have any sympathy for the airline. They obviously don't care anymore. Will not fly with them again if they survive.
| 1
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EasyJet
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£7 refund of £45 is pretty poor. Just needed to say that.
| 1
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Ryanair
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£7 ticket, paid£46 for small hand luggage at the last security checkpoint
| 1
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Grupo IAG
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£75 for checked bag. The bag drop process took 25 minutes as their machines were all down and they were understaffed. They make you check your carry on as the over booked the flight. I expected so much more from a national airline. Will never fly again.
| 1
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Ryanair
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£80 per check in bag and £20 each way to sit together. Cheaper to fly British Airways!
| 1
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Grupo AirFrance-KLM
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« OUR AIR FRANCE PROTECT COMMITMENT: THE PROMISE OF A SMOOTH TRIP »"Your health and well-being are at the heart of our concerns.That's why we have implemented strict health measures at every step of your journey."On 20 December 2020, for reasons of Covid19-safety, all restaurants and bars in Italy and France were closed by the respective governments.On 04 January 2020 these bars and restaurants were still closed, for the same reasons.However, on both our flights France vs Italy and back, both with all seats occupied, the company had thought well to distribute free meals and drinks (during a two-hours flight).Let me assure you that it felt really very "smooth" to be seated, with my required face-mask, amidst a lot of neighbors with their masks down, eating slowly and talking with each other without any other precautions for at least twenty minutes.On behalf of my family, I would like to thank Air France very much for this unforgettable experience.
| 1
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Vueling
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Ãmsterdam to Barcelona. Terrible experience. I am used to flying with Vueling a lot but it feels as the years go by that they go more Lufthansa in terms of prices and more Ryanair in terms of customer service. Ground staff was very rude, incessantly screaming at us to get out of the way when we were all lined up against a wall already. They ignored questions from me and other passengers or flat out gave us information that a few minutes later proved to be false. They made us check our luggage in just because we were the customers who didn't pay for seats. We were told there was no space on the plane for small suitcases but when we got on there was a lot of space. When trying to ask something else I was directly threatened of being removed from the flight and gate if i didn't stop bothering them. As I said, usually fly with them several times a year. Never ever again, paying a bit extra money for an airline that treats you like humans and not cattle is worth it. I wish I could give a negative star rating for ground staff.
| 1
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Eurowings
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Über Verspätung wird zu spät informiert. too Late Information about Delay. They Push you to a Gate Five Minutes away from the Origin Gate. iwhen you're there: Standing in the Queue and Wait...notes on your Handy that the Flight is delayed , earlier than the employees know. Bad Service,Rude purserette: flight no : ew7530 ,0934 am. 4 th of July 2024 Customer with handicap was disrespected!!! absolutely not recommendable!!!
| 1
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Jet2.com
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Èasy to book .... airport departures well organised and helpful ( even though we are seasoned travellers) on board vert friendly 😀 smooth easy helpful everything you would expect 😉
| 5
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Turkish Airlines
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Ä°stanbul to Antalya. Check-in and boarding smooth. Plane was clean and seats were comfortable. Staff was polite enough. About 20 minutes after the take off, they served a sandwich and a cup of drink that you chose from given options. Though I think food should sold with a separate option instead of being included to every ticket, it was delicious so no complaints there. Overall everything was good. I had bad experiences with Turkish Airlines but this time I am satisfied.
| 9
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Turkish Airlines
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Ä°stanbul to Frankfurt on A330-300. Cabin crew were very careful. We arrived to Frankfurt in time. We traveled with Turkish airlines several times and we will do it again. We recommend it.
| 8
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Turkish Airlines
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Ä°stanbul to Izmir. Very good meal and staff. The plane took off on time. Staff was smiling, sandwiches were delicious. Will fly again.
| 10
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Pegasus Airlines
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Ä°stanbul to Sharja. The worst airline ever. Workers were rude, seat are not comfortable, the AC was low people were sweating. You had only 20 kilograms over that you pay $12 for each kilogram.
| 1
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Jet2.com
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Ä°t was really great pleasure to be fly with Jet2 again after many years past.as usuall staff were really pleasant and helpful lam very happy overall looking forward to fly again with Jet2..
| 5
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Ryanair
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â¸please please stay away from this airline when we get over this virus let's bankrupt this company let's see them pay many uk customers were deliberately refused there refund when all other airlines were refunding this owner is a taker let's all work together to finish him
| 1
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Vueling
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⌠A Coruña to London. On time, efficient little flight. No problems. Quick enough to board, stewardess were polite. Would fly again. People need to appreciate these are a budget airline so you get what you pay for. If you don't expect spoiling, you shouldn't be disappointed
| 10
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Vueling
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⌠Amsterdam to Barcelona. Don't do it. Endless delays and lies, no communication, unusable vouchers. Were supposed to fly at 1855 delayed until 0210 next day with practically no communication. They knew this was going to happen by about eight but never communicated until plane was about to take off. We could have rescheduled if we would have been notified on time.
| 1
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Vueling
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⌠Barcelona to Bologna. Worst airline I’ve flown in. Poor service, poor staff at Barcelona Airport, poor assistance. Everything is at very low level except their cancellation rate, that one is extremely high. My flight to Bologna was cancelled with a notification of only 6 hours without even an email notification. Nobody provided me with the information I needed and they didn’t even provide the taxi from my accommodation to the airport. Nobody should fly this airline, even if it’s the cheapest option!
| 1
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Vueling
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⌠Cardiff to Alicante. Very disappointed that the cabin crew would not serve alcohol to any passengers because a group of drunk ladies boarded the plane. Surely these ladies should have been refused to board. There were passengers drinking alcohol on the plane that they had bought themselves. This was pointed out to the cabin crew and it was ignored. Very disappointed with the service and the cabin crew who were also quite rude. No sandwiches on board either on a 12.50 flight.
| 2
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Vueling
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⌠Dublin to Barcelona. Currently still waiting on the plane to take off. Vueling don't allow you to check in online so you're forced to queue in a very long line in the airport. Then after rushing to the gate,it was moved to another gate,only to be told it was delayed. Finally boarded the plane after an hour to be left sitting there for another hour to eventually be told we wouldnt be leaving for another half hour because "it's the 1st of June and it's busy in Barcelona" - whatever the hell that means? I never thought I'd say this but Ryanair are far superior - and that is saying something!
| 1
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EasyJet
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⌠Flew Luton to Valencia. I have consistently flown with easyJet, however every time I go with just hand luggage it ends up in the hold despite the fact that when I board the plane there is plenty of space. It really frustrates me.
| 1
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EasyJet
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⌠Flew easyJet from Gatwick to Zurich. Expect to pay almost as much as your ticket for baggage fees. Planes are old and dirty. Our flight left 30 minutes late with perfect weather conditions. Not recommended. The one positive thing was friendly staff.
| 3
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Air Europa
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⌠Flew to Mallorca for the Mallorca 70.3 Ironman race the week before last. I purchased what I thought to be all Delta flights however Air Europa were the operators for all of the legs of my flight. I brought my racing bike in its travel case complete with all gear - helmet, cycling shoes, and race day necessities (not to mention a very pricey TT bike). Upon arrival to Mallorca Air Europa informed me that my bike was "lost" so I filed a claim. It took 15+ phone calls initiated by me, posts on Twitter to actually put some pressure on the airline and 5 days to locate my bike. Upon "localization," they tweeted at me and said the bike would arrive in Palma at 3:10PM that day. I called and confirmed the flight and nearly five hours after the flight landed and no bike, I called Air Europa who informed me that the bike was being held in Madrid and being sent back to JFK since I was leaving Mallorca on May 16. However, I was leaving Mallorca on May 19 on their same airline (information that was right in front of their faces). I have never experienced sure bad communication, poor customer service and a generally bad business acumen in my entire life - and I've traveled to four continents on numerous airlines without issue. I suggest to never fly Air Europa if you value your possessions and your time.
| 1
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Eurowings
|
⌠London to Cancun via Dusseldorf. Outbound flight: The reclining mechanism on my seat for my 12 hour flight was faulty. At take off I was flung backwards. You could not lean back on the seat without it moving into its fully reclined position. The air hostesses did nothing and would not move me. Return flight: Two flight delays. Lost my luggage - still has not been found after 5 days. Worst airline I have flown with. Never again.
| 1
|
Grupo AirFrance-KLM
|
⌠Los Angeles to Paris. The staff is great, but the food was terrible. I've never had worse on a business class flight. Most of it was terrible tasting to the point of being inedible. And you couldn't resort to the snack bar, because the paltry offering there was uninviting. This would be bad enough on a 2-hour flight, but on an overseas flight at a business-class fare it's intolerable. My wife and I will try to avoid Air France in the future.
| 5
|
Wizz Air
|
⌠Luton to Prague. Wizz Air had us waiting at the airport for over 4 hours then cancelled the flight. They had us wait in line to discuss how to get a refund for another 2 hours and just gave us a page saying we need to rebook on our own, re-pay, then seek a refund at a later date via email. I have done all that and they confirmed a refund and promised they would deposit in my bank account. That was months ago. They won't deposit the refund they promised and they no longer answer my email asking what's the status of my refund. Beware of this company. They are not honest. If they cheat their customers, I wonder what else they cheat on?
| 1
|
EasyJet
|
⌠Malaga to Bristol. Return flight from Malaga booked with Easyjet. We were told when booking in our flight was cancelled. No alternative flight was offered other than a return to a different UK airport 4 days later. I was advised by disinterested staff to find another flight home on the internet. I had no phone, and no internet as a result. I have now managed to find another return flight. My main gripes are: 1. Staff disinterested 2. Easyjet are supposed to offer accommodation and transport while sorting another flight - none of these were forthcoming. 3. As a woman I my own I am stranded in a foreign city with limited money and no idea of how I am returning home with no attempt at help from Easyjet. In short, very, very unimpressed.
| 1
|
Vueling
|
⌠Planned to fly with Vueling from Florence to Amsterdam. At the gate we were told the aircraft was’t able to land due to strong winds and landed on an other airport nearby, we would be transfered to this airport with the bus. In the meantime other planes are landing and departing continously. Later on we were told, we would fly from Florence but with a delay of 1.45h. Not a sign of any transparency through the entire process, since the website told completely other things than the people on the ground. After +2 hours of waiting we were told the flight was cancelled. This cancellation caused enormous chaos since the entire airport was empty and it was around 22.30pm. One person was assigned to help us out, which caused another hour or something of waiting. Our relocated flight was the next day late in the afternoon, which we did not accept. Service from vueling was horrible and I do not recommend it at all. Next flight a few days later, from Rome to Amsterdam this time, again +2 hours of delay. With again no transparency at all, first they told us about the weather, later on operational causes were blamed. We found out the flight was delayed through google, airport displays did not tell us anything. Neither did the people on the ground, they told us there could be some delay but they were not sure. Turned out google was right and the flight got delayed +2 hours. Never again Vueling.
| 1
|
Iberia
|
⌠The crew were friendly and helpful, and they knew how to deal with a flight full of turbulence, with nervous passengers. However, the services Iberia offers on a 12 hour-long flight are poor in comparison to other airlines of similar cost. The meals were scarce and sporadically delivered, which meant that at 3am we got the cabin lights on as they would serve some snacks, while the majority of the passengers were sleeping. The beverages served are also scarce, which means you have to be constantly standing up and going to the galley to get some drinks. In other long flights I’ve done in economy class, passengers got given amenity kits, whereas in Iberia, we got a blanket, a pillow, and earphones.
| 8
|
Vueling
|
⎠Bilbao to Barcelona. The first thing that should be noted about flying with Vueling is that they have no notion of customer service and experience at all. Every detail about the trip - from buying your ticket through their shady app where they pull extra costs out of nowhere, to having to guess where to grab the stuff you didn't take in the cabin with you at a huge airport - is cheap and amateurish. Due to their lack of training, the ground staff have no skills and suffer panic attacks for trivial reasons. They bark at passengers instead of treating them with respect. Security check was an absolute mess and it felt like the whole staff had a severe form of attention disorder. The worst part about flying with Vueling is managing to enter the plane at all since it's absolute chaos and their staff can't do their jobs without having constant panic attacks. The actual flight was OK. The crew's behaviour was a bit unprofessional since we could hear them laughing constantly behind their paper-thin curtain. But they have a pass since their employer is a joke.
| 2
|
Lufthansa
|
⎠Copenhagen to Bilbao via Frankfurt. For a company as big as Lufthansa, I must say I am baffled by the level of their incompetence and mischievousness. Flights being cancelled without warning or notification. Customer support laughing in your face instead of trying to help. Extremely dishonest carrier, stay away.
| 1
|
Turkish Airlines
|
⎠Dammam to Istanbul. The staff weren't smiling, but they were professional. I got into the plane and checked the Economy legroom, it was good for an economy class seat and for a medium haul flight, in-flight entertainment is amazing! The food was so delicious, the staff really helped.
| 10
|
Norwegian
|
⎠Denver to London. The plane did not board until the time that we were actually supposed to take off. Delays happen but the plane was at the gate and they just did not have anyone board. Once we finally got onto the plane, we realized how uncomfortable the seats actually were. There was no cushion for your back, it felt like sitting against a metal or wooden table. Our flight was also 9 hours so I’m sure anyone could imagine how excruciating and irritating that was. Our meals were completely inedible, we are vegan and the vegetables and rice they provided us with were just awful. I would certainly not want to even try eating meat that they could have served. Their staff is extraordinarily rude and not accommodating. Bring your own pillows folks because they could not give a care in the world if you’re uncomfortable or unhappy with the service.
| 1
|
Grupo IAG
|
⎠Dublin to Chicago. Appalling customer service. Due to airline delay by 2 hrs we ran into a storm in Chicago which forced the plane to divert to MKE. Then proceeded to be held on the tarmac for more than 5 hours under the pretense of refueling. After refueling was complete the flight crew had run over duty hours. We then could not go on to Chicago. However, that decision was only made after many hours on the tarmac, even though it was quite obvious that by the time we were refueled the flight crew would be over hours. This led us to get to the baggage area around 2AM. There was no support staff to talk about further plans. We were told the airline would contact us. I was forced to find an alternative route to Chicago. However, I received no communication from the airline after this disaster. After waiting for approx 48 hrs I made multiple calls to the airline, receiving incompetent support staff answers. Still have not heard from the airline after this disaster.
| 1
|
Air Europa
|
⎠Gatwick to Madrid, and the cabin crew were so rude! In my job, making sarcastic comments to customers is not appropriate, and we don't deal with people who have been waiting around for hours. In terms of the booking experience, the website is quite difficult to navigate, and crashes a lot. The first time I tried to book, it kept crashing at the payment page, so I called customer service. They told me that AMEX is not accepted (when the website says it is), so I booked my flight over the phone, with a different card. However, I received no email confirmation, just reminders from the website to complete my booking or it will be cancelled. So, I called customer service again, and they sent me an email. There is no way of just viewing your booking online to check details: you have to go to add luggage, or pre-book seats, or some other edit. The third time I called customer service was to send me a credit card receipt, or at least the booking details with price on them, as this was missing from the first one. It was hopeless trying to check in online, there is no way of skipping the paid-for seat reservation, and I wasn't fussed, so I couldn't check in online. Checking in at the airport, there were only two desks, and although only a short queue of people, 4/5 at most, each check in took ages. Compare this to other airlines with a smooth online check in and quick bag drop, and it really is behind the times. It took me less time to go through security! And finally, boarding with rude staff, who kept walking up and down the aisle pushing past people who were trying to put luggage overhead as quickly as possible. I was in a window seat, and the two people nearer the aisle were kindly waiting for me to put my bag overhead before stepping out. My little handbag was next to the seat for maybe 5 seconds while I put my bag away (and no-one walking past this far up) but the steward picked it up, shouted 'whose is this', and shoved it at me while I was closing the locker, followed by 'no wonder', as he had already told me I was in the way further down the aisle. Totally needless - he was such a jobsworth. Overall, not an experience I want to repeat, and I won't be flying with them again. It's just not worth the hassle.
| 2
|
Norwegian
|
⎠Gatwick to San Francisco. I am writing this review in the premium cabin on flight DI 7173. It is 10 hours into this flight. My butt hurts so much thanks to their hard and uncomfortable seat. If you wonder how it feels, close your toilet lid and sit on it. For the sake of your butt I would recommend bring something soft to put under it. If you fly premium, the ground would be smooth as you can check luggage at the counter. The experience may suck if you fly economy because bag drop and counter are separate. They must have learned it from the world's worst airline United. However, their wifi is very good and stable, even above the ocean. I have been using it for consecutive 10 hours and it never gave a hard time. Kudos to their IT team.
| 5
|
Vueling
|
⎠Hamburg to Barcelona. As I live in Barcelona, I use Vueling a lot and after many many unsatisfied flights, I decided to write a short review. For most flights to and from Barcelona Vueling is the cheapest airline but if you have a few more Euros to spare, go with someone else. It started to be a running gag between me and my friends on how this airline is always delayed. Often by many hours. Without much help given you will have to wait for them to tel you last minute that the next flight got cancelled again or this flight is delayed by 2 hours. Absolutely worst low-cost airline, in my opinion, they won’t last for much longer.
| 1
|
Turkish Airlines
|
⎠Havana to Munich via Istanbul and Caracas. My Turkish Airlines experience was great. The service is incredible, the crew is nice and funny and always ask you if everything is going well even they make you the bed. The seat is comfortable, it goes fully flat, also the privacy is good, the entertainment screen is big, and includes a lot of movies, music, games it also has cameras to see what is happening outside and have free wifi which is good, also the food is delicious, for me this is a top 5 airline, totally recommended.
| 10
|
Grupo AirFrance-KLM
|
⎠Los Angeles to Amman via Paris. The best airline I have ever flown. I have previously flown on Lufthansa but Air France is a way better airline and I recommend it to everyone. Everything is good, no problems and satisfying. I have read too many reviews for baggage lost but this is common when you only have a 40-minute layover. Thank you Air France!
| 10
|
Vueling
|
⎠Madrid to Ibiza. Vueling is by far the worst airline to fly on, very poor customer service, rude, and not helpful at all. Our luggage did not arrive at Ibiza and no one to answer or provide support. The supervisors were not even available to address issues, completely oblivious to customers. To add fuel to fire, they have a super small metallic box for putting hand luggage into to test the size of onboard cabin which is designed to make people pay 70€ extra money. Disgraceful airline, I would not recommend anyone to fly with Vueling!
| 1
|
Grupo AirFrance-KLM
|
⎠New York to Amsterdam. The flight attendants were so kind to me and my wife. We are celebrating our 25th anniversary and they surprised us with a nice token to celebrate. We sat towards the end of the plane but we will never forget the crew who treated us wonderfully. We did not get their names but two of them stood out.
| 9
|
Norwegian
|
⎠Oakland to Paris. My Norwegian customer service experience from check in to my return was 5 stars with the exception of the flight going to Paris. An outstanding customer service agent in Oakland was beyond exceptional. The planes were new and very comfortable and exceeded my expectations. We flew premium economy. My toddler son and I were in a deep sleep and the flight attendant woke us up when our meal came. We were also told we could use our travel cot at check-in and the flight attendant let us know we could not. My toddler son got sick needing to sleep. We then asked for additional water for the extenuating circumstance and I had to throw a small fit for someone to show some compassion and give me a small cup of water for his bottle. On our return flight, the customer service from start to finish was exceptional, attentive and the plane was new and very clean. We would fly Norwegian again
| 8
|
Grupo AirFrance-KLM
|
âŽUnverified| Air France from New York JFK to Paris CDG, seat 4A Business Class, Boeing 777-200ER, V.2 I think. Perfect just about sums it up. Starting with the Sky Priority designated checking, security and boarding lines. In the lounge, Clarins Spa offers a free facial. Sign up as soon as you get there as there is a wait. The JFK lounge is not special but it will do. Just okay food, lots of liquor. This is one of the jets with private apartments. I always choose a single window cocoon. The bed was quite comfortable and I had a great sleep. Good movie selection, good service, decent food (it’s always better on the Paris-JFK route), great wine.
| 9
|
Grupo AirFrance-KLM
|
âŽUnverified| Air France from Paris CDG to New York JFK, Business Class , A380-800, seat 67A This is a mammoth jet and business class seats are in the old side by side style (i.e. no privacy). It’s kind of awkward sleeping next to a stranger and climbing over to get up. Still, the set up is quite roomy. If you travel with all sorts of small carry-ons, as I do, get a window seat which has it’s own storage bin next to it. The food was almost uniformly very good. Foie gras, salmon tartare… Unfortunately, the duck was grossly overcooked and swam, very unattractively, in a sea of orange something (it actually tasted good, but was about as appetizing as baby food). The service was extraordinary!
| 8
|
Vueling
|
âŽUnverified| Alicante to Manchester. This is the first and last time I will book a Vueling Airlines flight. The aircraft was in need of an upgrade. Seats were either ripped in places or had writing on them. I don't think the cleaners had been on before we embarked as there was rubbish on the floor and in seat pockets and bits of food on the tables, which had obviously not been wiped. Some seats were broken and would not sit upright, causing discomfort to the passenger behind. We sat on the plane for an hour before take off with no explanation. We were only told that we were delayed and had to sit there for a bit. English translations were mumbled and we could barely hear the pilot let alone know what he was saying. Very poor experience.
| 1
|
Vueling
|
âŽUnverified| Amsterdam to Lisbon. Booked this flight through a website I've used for years to book all manner of flights (work, leisure etc). I wanted to take sports equipment, but couldn't find this option on their Vueling page. I decided to make sure I have some cargo space, and booked in luggage. This cost me €45. I then get an email confirming the flight, and in this email sports equipment gets mentioned. This is costing €45 each way, so €90. This already made the ticket one of the most expensive on this trajectory. I asked customer service, only reachable through FaceBook, if a can change my 'luggage' in 'sport equipment' and pay the remainder. After 5 days I'm told that 'No, this not possible, we handled everything correctly'. So I have to fork out another €90 on top of the €45 I already paid extra. The €145 flight is now costing €290. Be warned!
| 1
|
Wizz Air
|
âŽUnverified| Budapest to Hahn. Short 1.5 hour fairly empty commuter flight. Had entire exit row to myself, legroom was great seats were the typical slimline type, not very comfortable, but okay for such a short flight. Cabin crew was nice and spoke good English. No wifi or free soft drinks, no entertainment of any kind. The value was good for such a short flight.
| 8
|
SAS
|
âŽUnverified| Checked in at Copenhagen for SK2519, morning direct flight to Aberdeen. Disappointed to find out flight has been cancelled due to insufficient staff numbers for flight. Now re-routed through Stavanger in Norway and now arriving back in Aberdeen late in afternoon rather than morning.
| 1
|
EasyJet
|
âŽUnverified| Copenhagen to Berlin Schönefeld. The plane was delayed by over an hour, so that wasn't so great. But in addition to that, the plane was new, and the cabin staff were friendly. And when paying only around only 50€ for a ticket, it's kind of hard to complain. So all in all, an okay short flight.
| 6
|
SAS
|
âŽUnverified| Copenhagen to Miami. A very good flight experience on an A330-300 from Copenhagen to Miami. Checking in at home, at airport only bagage drop, then security checks. Easy. Plus class on SAS is Premium economy. More than happy with space to front and side when seating. Very good and large tv-screen. Food surprisingly good. Excellent cabin service. Toilets clean at all times I visited. The 10 hours flight passed quickly and arrived at Miami in good mood.
| 10
|
Grupo IAG
|
âŽUnverified| Dublin to Glasgow. I was delayed through ill health and numerous road works from Limerick to Dublin. I arrived late for boarding. The staff from Aer Lingus were wonderful. I cannot thank them enough for their mindness and compassion and of course their professionalism. Being disabled I have been badly treated while travelling but all the staff I had assistance from were wonderful. It was lovely to be treated with respect.
| 10
|
EasyJet
|
âŽUnverified| Flew Inverness to Bristol return. Outbound flight arrived early, which allowed for an earlier boarding time. Passengers well managed at gate and aircraft was boarded quickly and without issue. Flight took 1 hr 15 mins and was a very pleasant journey. Only took cabin bag which was easily stored within the overhead locker provided. Cabin crew were very pleasant and helpful. Arrived into Bristol early, with a short walk from the aircraft to the baggage claim/passport control. Return flight was on time. Gate at Bristol was located quite a walk from the departures area, crowds of people walking through corridor means that it's not ideal for travellers with small children, wheelchairs, etc. Boarding was efficient and flight left on time. Again, pleasant flight to Inverness with regular updates by pilot and cabin crew pleasant. Highly recommend that if travelling EasyJet from Bristol to arrive at gate early due to long walk and relatively small gate area.
| 8
|
Norwegian
|
âŽUnverified| Flew from London Gatwick to New York JFK on 2nd February. Check in was no problem. There were attendants stationed to help you use the check in machine. Boarding was done certain sections at a time to ensure we were not all boarding at once. Took off on time. Entertainment was via screens and plenty of choice of selection. Booked pre flight meal and it was very nice. Also provided with tea and coffee together with cold drinks. Attendants were great and very helpful. Flight was a good experience all round and would definitely use them again.
| 10
|
Norwegian
|
âŽUnverified| Gatwick to Berlin. Originally 09:00 flight. Time changed with more than enough notice, offered many different options for new flights for free or full refund for the leg. Check-in was quick and easy, as was boarding. Aircraft was modern, clean and comfortable, although the crew lacked any personality and seemed almost perturbed to be doing their job. Very ordinary flight. Berlin to Barcelona and then Gatwick, 09:00 22/07/16. Again, originally a direct flight at 12:40 from SXF-LGW. Offered a refund, but we opted for a free of charge change of flights as it was cheaper. Flight SXF-BCN delayed by 3 hours. Ground staff very helpful, allowed us to call parents in the UK to discuss plans. Told we could fly to BCN, miss our connection and would offer us accommodation and onward travel to LGW for free, although this option was not satisfactory for us. We offloaded and requested a refund for the leg we did not use. Full refund of inbound leg within 4 weeks of submission. Very impressed.
| 7
|
EasyJet
|
âŽUnverified| Gatwick to Faro. I appreciate that easyjet is a budget airline, but on my last 4 flights to Faro there always seem to be delays. I'm currently sat in the departure lounge, and although being called 45 mins ago, there is no information made available as to why there's a continuous delay? I've finally lost faith in easyjet and their poor customer service, and advise people to consider paying more for a more reliable service.
| 2
|
Vueling
|
âŽUnverified| Gatwick to Paris. Flight was due to leave at 0755. Eventually took off around 0820, then some time later we were told that due to a technical fault the flight was returning to Gatwick. We waited on the aircraft for 4 hours, denied complementary refreshments or food for our children (although had missed breakfast and lunch due to the delay) unless paying for refreshments, which we eventually had to do, having young children thirsty and hungry. Advised us that we on landing would only then receive a voucher for lunch and compensation, received nothing on landing except a form to advise how to complain? Staff were unhelpful, lacked any personal skills and general service extremely poor.
| 1
|
Vueling
|
âŽUnverified| Gatwick to Rennes. I was apprehensive about using this company based on previous reviews, but figured you can't really do much to ruin a 45-minute hop across the Channel. The plane, half empty, had an overall shabby cabin but reasonably pleasant crew- they didn't do a full trolley service though, and some people appeared to get drinks while I was ignored. Again, I didn't really mind on such a short flight. Seat pitch was tolerable, we landed early and my bags arrived on the same plane as I did- what else can I say?! Their image doesn't exactly scream 'quality' but for very short hops, they're sufficient.
| 3
|
EasyJet
|
âŽUnverified| I have flown Easyjet to Lanzarote twice, changing from BA on 3 issues 1) Price 2) Timings and 3) BA no longer offer complimentary drinks or food. Both flights with Easyjet have been great. Bright, modern aircraft, enthusiastic but not pushy cabin staff. Drinks a bit expensive but I'm in holiday mode so I don't mind. The early departure means an extended first day and the return is again, at a reasonable hour. Plenty of chat from the flight deck and overall a really good experience. I always pay a bit extra for exit row seats as I'm a bit lanky and with this comes Speedy Boarding so there's always room for my luggage in the aircraft. However, I will add that it seems to be a free for all in Arrecife with no discernible advantage to have SB. As I now have a holiday home in Lanzarote, I will be visiting quite often following my retirement so Easyjet will continue to be my airline of choice.
| 9
|
Norwegian
|
âŽUnverified| London Gatwick to Fort Lauderdale with Norwegian. Really impressed with our flight. No delays. Cabin crew were very professional. Ordered snacks and drinks on a tablet , everything Really quick and efficient. Plenty of films to watch and trivia games to play. The overnight flight back to London was comfortable, the lights were dipped so everyone could get some sleep. Will definitely fly Norwegian again.
| 10
|
Norwegian
|
âŽUnverified| London Gatwick to Orlando. This is our first time flying with Norwegian and we would thoroughly recommend the airline. We chose premium at what we considered to be a competitive price and were impressed with the Boeing 787, the comfortable seats and ample legroom. The inflight meal was pretty good for airline food and the IFE was very user friendly. All in all an excellent flight - in fact the only long haul flight where I haven't been clock watching!
| 10
|
EasyJet
|
âŽUnverified| Luton to Barcelona return. Excellent both ways with Easyjet and for a bargain price. For roughly same dates BA out of LHR looking for £250 , this was £40 return including taxes! Both flights on time, outbound middle seat free, inbound whole row to myself. I purchased the speedy boarding which worked both times for getting on an off the aircraft. Crew were friendly and efficient. On landing I was back in my car in 15 minutes. Very impressed.
| 10
|
EasyJet
|
âŽUnverified| Mallorca (Palma) to London Gatwick. I had booked an over-wing exit seat for the extra legroom and the offer of 'Speedy Boarding'. It was good to see that the ground staff at Palma boarded the aircraft efficiently with 'Speedy Boarding' passengers first down the jetway. We were informed that the flight was full, and l must praise the cabin crew for the courteous, friendly and helpful way in which they managed the boarding process and accommodated everybody's luggage into the overhead bins. The aircraft was clean and tidy. We were told by the Captain that there would be a 30 minute delay leaving Palma due to aircraft congestion in the London area (the communication from the flight deck crew was accurate and informative). A reasonably priced Buy On Board food and beverages service was offered twice during this 2 hour flight. The only disappointing aspect to the journey was when we arrived at a remote stand at London Gatwick. Although the bus was ready and waiting to transfer the passengers to the North Terminal, it took nearly 25 minutes for ground service personnel to arrive and position the stairs against the side of the aircraft. Again we were kept well informed by the Captain and this inconvenience could not be attributed to the airline but their assigned ground handling agent.
| 8
|
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