Airline
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Grupo IAG
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✅Verified Review| Amsterdam to Newark via Dublin. They cancelled my flight last minute without me receiving an email. I got to the airport and I looked for their counter for 20 minutes and they told me that they don't have a counter so they use whatever counters are available. I spent 2 hours waiting for them to book a new flight ended up leaving 4 hours later than my original flight with another airline. Now, I'm taking my flight back home and I will like to upgrade my seat to economy plus or business and the lady was so rude. It does not make me want to spend my money in whatever upgrade I made in this airline.
| 2
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Vueling
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✅Verified Review| Amsterdam to Rome with Vueling. After reading all the negative reviews I was paranoid about my two flights with Vueling, my big fears were that would miss my international connecting flight and also that they would lose my luggage, well for me they were absolute gold, both flights the check in was available 2 hours prior to departure, both flights then check in was painless and boarding and then departure time were to the minute. We flew on the "excellence" fare and had free alcoholic beverages and food on the flight, the service was excellent, the seats were very good, front row with no one next to you guaranteed, our luggage was first off the plane and there is not one negative I could say about this airline except that I am ashamed I let my prejudices run off without any just basis. I would fly with them again if I was going to travel inter-continental in Europe again with hesitation and advise people to give them a fair go and not listen too much to negative comments.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Amsterdam to Toronto with KLM in 787-9 Dreamliner economy class. It was a while ago flying a long haul flight with KLM and I was a bit concerned after many good flights with Singapore Airlines in recent years. But I was pleasantly surprised. First of all, service was much better than my last KLM long haul flight to Dar es Salaam. The crew were friendly and pretty attentive. Secondly, the food was tasty. It started with dinner (evening flight), finished with cheese quiche and ice cream in between. No problem to get more food if you left hungry and ask for. Enough drinks including wine, beer etc. Last but not least, the aircraft and IFE. For an 8 hour flight the seat width and pitch are reasonable. The electronic dimmable shades do work, mood lighting is nice and cabin noise is relatively low. In my opinion the biggest advantage of the 787 is the increased humidity compared to older aircraft. Nice IFE touch screen. However, if you look at the details my previous A350 flights with Singapore Airlines scored better on almost every aspect. KLM 787-9 is lacking a separate IFE control unit (for people who like gaming) and the screen is not adjustable, there could be more lavatories and it would be better if it had manual shades. Also the A350 cabin is a little bit wider. It would be nice if KLM replace their plastic cutlery for metal and replace the paper hot towels for cotton. The efficiency of meal service could be better as well (it was not very organised). Overall I was satisfied.
| 7
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Vueling
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✅Verified Review| Amsterdam to Valencia. Flight delayed by 2 hours 40 minutes. There are no staff in the airport to speak to and no food or drinks vouchers. Just realised when looking at the other reviews how terrible this airline is, wish I knew before.
| 1
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Turkish Airlines
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✅Verified Review| Ankara to Istanbul on Turkish Airlines. Efficient check in and orderly boarding. On board the product was good with full flat seats and lots of space. The IFE needs a refresh but is otherwise fine with a wide range of movie and music options. The soft product needs polishing. After take off I was asked for my beverage choice and when delivered my coffe was lukewarm at best. The FA served everyone lunch but completely ignored me. When questioned the response was an astonishing "I guess I forgot". For a carrier that prides itself in its inflight catering and boasts about being Europe's best this was a shocking and totally unacceptable response. The flight departed and arrived on time and as with most flights using IST we were bussed to the terminal. I have flown Turkish Airlines 12 times in the last 2 months and this was by far the most disappointing experience.
| 4
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Vueling
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✅Verified Review| Another unpleasant flight with Vueling from London Gatwick to Barcelona. It started off with an announced 45 minute delay some three hours before the scheduled time. As seems to be the habit with Vueling, boarding only started when it was already time to depart. No explanation or apology was offered. Once on the plane, the cabin staff rushed everybody to please get to their seats quickly in order to minimise the delay. Everybody complied only to then find nothing happening for almost another hour. No engine start, no air conditioning, no water provided and once again no explanations or apologies. After more than half an hour waiting in a hot cabin, a few additional passengers came trickling in, then later some more. So a passenger behind me asked a flight attendant what the heck was going on and what or who we were waiting for. The answer was barked back at him rudely, saying we were waiting to pick up more stranded passengers from other flights Vueling had messed up. He then ridiculed the complaint saying it wasn't in the airline's interest either to have the plane sitting around idle and we weren't doing this for fun. Again not a trace of an apology or even comprehension that the airline might be failing customer expectations. Ultimately we arrived in Barcelona after midnight which left most public transport options unavailable and most passengers were forced to take expensive taxis home. The only apologies ever offered were part of the arrival announcement and rambled quickly into the PA mic. Tight seat spacing, the limited choice of reasonable quality food and drinks and the complete lack of entertainment or connectivity options were as usual on Vueling, special observations. When in control of the booking, I'd prefer almost any other low cost carrier over this one.
| 2
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Pegasus Airlines
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✅Verified Review| Antalya to Frankfurt via Istanbul SAW with Pegasus Airlines. The seat was quite annoying but it can be accepted because of the cheap flight ticket price. The food, which was a sandwich, was a bit bad. But we arrieved early.
| 8
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Turkish Airlines
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✅Verified Review| Antalya to Frankfurt via Istanbul. Out of 4 airplanes flown, 3 were rather dirty and had limited or no entertainment systems. No WiFi was available onboard. After arrival in Istanbul, it took 10 minutes for the stairs to arrive and another 10 minutes for the shuttle buses to come. Istanbul domestic is similar to La Guardia. Miles&Smiles I contacted TK more than 10 times and spend USD 60 on phone costs without getting any professional reply - at both Istanbul Miles&Smiles desks the staff was busy doing their personal things and any customer was an unwelcomed intrusion. The girl at the outside Miles&Smiles desk made it clear that she will not answer any questions and is only hired to print cards. The guy at the int'l inside Miles&Smiles desk refused to answer my question and I had to pay USD 30 entry fee to a nearby lounge to get my answer. Don't call them. Just write a message and maybe you will receive a reply within 2-8 biz days. If you have anything urgent, too bad. If you have a question at check-in, go directly to the supervisor. There, you might have a chance to get an answer - I asked the supervisor at the Istanbul lounge about the lousy Miles&Smiles service. She refused to answer, refused to investigate, and refused to forward anything. She told me to write an email to customer care - Turkish Airlines staff guided me to the wrong security check-in, because of that, I was stuck with customs / police for over an hour. There is no Turkish Airlines customer care service at Istanbul domestic airport or outside of security at the international terminal. I contacted customer care and didn't receive any answer to any of above raised points. Turkish Airlines have a few points that they advertise and that are great (like the Istanbul lounge), with most other things, I felt like Turkish Airlines is only a large cheap budget airline. I am still waiting for a reply from Turkish Airlines.
| 1
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Pegasus Airlines
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✅Verified Review| Antalya to Kuwait via Istanbul. Bad experience with Pegasus. Missed our transfer flight because the airline staff would not assist to let us pass through passport control quickly, and even though I told them that we will miss our plane if we waited in line, they insisted that there is time to catch the transfer plane، Eventually there was no time and we had to wait 9 hours for next flight. No compensation whatsoever was provided like hotel or lounge. Airline insisted that its not their fault.
| 1
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Turkish Airlines
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✅Verified Review| Antalya to Moscow. We bought business class tickets and wanted to spend 1-2 hours in a lounge - to feed the baby mostly - but there was no lounge available. We double checked with a man who was checking us in where is the lounge for Turkish business class - he send us wrong direction and did not even put priority tags on our luggage. We spend extra hour in Moscow waiting for luggage with economy class as no tags where provided.
| 1
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Turkish Airlines
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✅Verified Review| Antalya to Zurich via Istanbul with Turkish Airlines. The flights back were very nice. Both flights were operated on new aircraft and from Istanbul to Zurich, AVOD was offered. The service from the FA's was very nice. The only problem is Istanbul Airport which is a chaotic place. However when I fly to Turkey or beyond, I will choose TK again, since I was very satisfied with their service.
| 10
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Vueling
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✅Verified Review| Arrived at airport to check in at 4.30 for a 6.15 fight back to the UK. Checked in luggage, went through to duty free and then to departure gate when it came up on the board, we went to the departure gate as per board but no flight details, no ground staff and no airplane. Then no information at all on what was happening. Another passenger said they had received an email at 3.45 saying the flight had been cancelled but thought it was a joke. Why if Vueling had sent out emails at 3.45 saying the flight had been cancelled let us check in and not inform airport staff? No Vueling representative came to let us know what was going on, passengers just left in the departure lounge. Eventually we were told a bigger plane was coming to take passengers from ours and other cancelled Vueling flights and this would depart at 8.10. Again no information when it did not happen. Eventually at 9pm we were taken to a chartered plane from Iberia Airlines, (very old, still had ashtrays in the arm rests, seats stained) and sat on there until 11pm. Glad to be on our way home but the best was yet to come. We arrived at Gatwick at midnight and sat for an hour and a half at the carousel waiting for our luggage, finally we are told that none of the luggage had been loaded onto the plane and it was still in Barcelona. Had to wait another hour in the queue to fill out a lost luggage form. Two days later still no news. We booked through British Airways expecting a decent flight and service, not some bucket flight. Contacted British Airways to speak to someone to complain and an automated message says that they are dealing with a backlog of complaints and can't talk to you but register the complaint online. Their website advises you to claim for delays on your travel insurance. Looking at reviews now, I wish I had taken notice but thought that these things happen sometimes, however it appears they happen all the time on this airline. Please avoid booking with both BA and Vueling in future. Its really not worth it.
| 1
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Turkish Airlines
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✅Verified Review| As I had a transfer of 11 hours in Istanbul, I was given a 4* hotel near the airport for free which was a real surprise! I was very relaxed before the flight. However, the ground service is not well-organized nor polite. It took me 2 hours to get to know of the free hotel option. Anyway, the boarding was fine, I liked the hot refreshing towel, the cosmetic kit with slippers and socks, the blanket and pillow. The tablet had good resolution so I enjoyed a movie. The catering was great (as always), so were the beverages. We arrived with a 1 hour delay. Apart from long queues at the passport control, which is not the fault of Turkish Airlines, I had to wait another hour for my luggage, which is the airline's handling agency fault. There were suitcases from 3 wide-body jets on just one belt at the same time. The overall experience was very good.
| 9
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EasyJet
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✅Verified Review| As I was boarding from Gatwick to Milan on 24th September, I thought this is going to be a nightmare, I am surrounded by teenagers flying back to their country. Thankfully, the pilot saved the day. He was humourous, witty, joking and had a really good customer-approach. When arriving to Milan, he was joking about plane arriving but no-one was there to get us with stairs, advising us to take a seat and be patient. Hope my praise will get to this particular pilot! Wishing him well and motivation to continue in his job.
| 10
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Pegasus Airlines
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✅Verified Review| Athens to Ankara via Istanbul. The reason I purchased a ticket this time with them is because it was suppose to be a direct flight. Months later they email me informing me that it would not be a direct flight so I was stuck with this ticket. My flight was suppose to only take 1.5 hours from Athens to Ankara. As of this point I am still waiting and it's already been 10 hours and I'm stuck in Istanbul airport.
| 1
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EasyJet
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✅Verified Review| Athens to Bristol. EasyJet have disappointed on this trip. I had paid out for an extra suitcase along with upfront seating for an extra suitcase. This small suitcase has been used on their flights before but on this one it was apparently too big to go in the cabin. This resulted in them charging me another 60 euros on my flight home. Overall I spent an extra 120 euros on getting home. I appreciate I had to pay for the extras to get my luggage home as I have been working abroad for the last months. What make this worse is that there were other people on the flight who's luggage was bigger than mine. I can say I won't be choosing to travel with easyjet again!
| 1
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Turkish Airlines
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✅Verified Review| Athens to Budapest via Istanbul. There was a delay of 1 hour from Athens airport for the departure of the flight to Istanbul. As a result we reached the airport 20 min before the connection flight takes off for Budapest. There was no announcement about the connection flight, nor arrangement for transferring us to the gate/airplane. We reached the gate 10 min before the flight, but the gate was closed. We were informed by the employee there, to get to another gate which was wrong walking again for a long distance and then finally got at the transfer desk, where after a long waiting que we were informed for our overnight stay in a hotel in Istanbul so as to get the flight of 7.00 am to Budapest. We were informed that our luggage had been out of the plane. Then we had to leave the hotel 3 hours before, which means at 4.00 am.
| 2
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Turkish Airlines
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✅Verified Review| Athens to Cape Town via Istanbul. Aircraft were clean but seat pitch was terrible and it was very uncomfortable to sleep. The flight from IST to South Africa was 10hr 15 min and I had very few hours of sleep. On the going flight I had a window seat and it was uncomfortable, on the return flight I selected a row seat to get some sleep but flight attendants knocked my feet with their trolley. Food and drinks were good and IFE was pleasant. One the CPT-IST flight we had a 1 hour delay. Even though service was good I would not recommend. Travelers are choosing them because of their cheap fares.
| 6
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EasyJet
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✅Verified Review| Athens to Gatwick. I added a hold luggage for the flight and asked for a fragile tag. The lady behind the counter seemed uninterested and I was told that the company doesn't provide any. I was carrying an item which I had bubble wrapped but I found the way the situation was handled appalling. They didn't even suggest a solution or seem to care any less about my concern. I was so disappointed.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Athens to Havana via Paris. It was the first time that I was traveling with Air France. First of all I have to say that I didn't expect from this company to have such a delay in CDG airport and I will refer especially to my flight from Paris to Havana since this was a 10 hour flight and for me it was not a good experience. The seats were very uncomfortable with little space for your feet. I was sitting in a middle seat between two others and the whole trip was like hell. My boyfriend is 1,80 and he couldn't move. Secondly, the cabin staff seemed to me apathetic. For a more comfortable seat like the exit or double seats they demand extra payment. This is unacceptable.
| 2
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Lufthansa
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✅Verified Review| Athens to New York via Frankfurt. First flight in the Boeing 747-8 we were on the upper deck. The cabin is very nice and the seats are also very nice, good full-flat foot space as opposed to the A340-600. But, there are no USB jacks or charging - mind-blowing in a new aircraft type. Also, the entertainment system features a screen that has not met pixels and a navigation page that is dismal. Service was efficient if not warm. The food was really lousy for business class. Even a salad was terrible. The contrast with our outbound flight to Munich could not have been sharper. We connected from Athens in Frankfurt and our flight was 55 minutes late. There was no one at the gate or anywhere to direct us or to say if our flight was being held for us. We ran for what seemed like miles until we hit passport control and a line of over 400 very irate travelers. Had it not been for our EU passports we would clearly have missed our flight. Never again through Frankfurt.
| 4
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Turkish Airlines
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✅Verified Review| Athens to Singapore via Istanbul. I saw a bug on top my screen on the seat in front of me, grabbed the serviette to squash it and it looked like a tick. The meals were disappointing as I requested oriental vegetarian but given vegetarian meal and was told it’s the same. How is that so when the name printed on the meal sticker is not my name?
| 2
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Lufthansa
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✅Verified Review| Athens to Vancouver via Munich. Despite the comfortable seat and good inflight entertainment in premium economy from Munich to Vancouver, our experience was frustrating, flat out disappointing. We could not check in one of 4 travelers online under one booking. Error messages such as unfortunately you are unable to check in online, your name, ticket number etc may be incorrect, and your routing does not match your ticket. Error messages were different every time we tried so you didn’t know what exactly was the reason. We were questioning whether he even had a ticket. Called customer service multiple times only for them to tell us to call tech support which was not open 24/7. We had to wait. Tech support advised that passenger was selected randomly to manually check in at the airport. Had that message shown at online check in, it would have avoided some undue stress and costly int’l roaming charges for calls. Original gate from ATH-MUN was rather close to our MUN-YVR, however we needed all the time we could get to go through exit customs since my mother in law is unable to run. On arrival, the gate of the current flight had changed, and it could not have been father away from our connecting fight. Boarding an A330 MUN-YVR was a disaster. Other than frequent flyers/business class boarding first, it was general boarding for everyone all at once and this included wheelchair passengers. If you’re a seasoned traveler, you know boarding in an orderly fashion from the back of the aircraft to the front helps prevent backlogs. Passengers were backlogged on the jet bridge so that it piled up back to a short escalator that was available to passengers and their carry ons which most, if not all, used it. Safety issue here is that it bunched up people all the way to the bottom of the escalator where those getting off had no place to go. Upon arrival into YVR, we were advised our checked baggage did not make the connection in MUN and advised they will deliver our bags the following evening. They were not delivered as promised the following evening and delivered another 12 hours later the following morning. Total 40hrs. We wrote an email to customer relations right after the online check in fiasco and the email did warrant a response from Lufthansa. It has been 7 days and still no response.
| 2
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Turkish Airlines
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✅Verified Review| Atlanta to Nairobi via Istanbul. My experience begun with trying to book a reservation on the company portal on 4th November currently having a choice of 2 systems. Between dodging the prompt on whether you want to use “old version†or “new version†I struggled to reserve a round trip from Atlanta to Nairobi 19th November 7, 2017 return 27th December 2017 only to discover minutes later when going to print off ticket that it was wrong! The information was captured inaccurately, I just had one way ticket that was outbound with my return date on it. Confident that this is an easy fix after years of travelling with other gulf region airlines, I immediately reach out to the Sales Office in Atlanta which rings endlessly without any answers. Very surprised but again in good faith reached out to the call center number provided. This was a nightmare, the first agent could barely speak English and any attempt to get the name was met with callous response of – why are you calling. Speaking very slowly and clearly as it was obvious there was minimal comprehension, agent also confirming he could not understand leaving me very confused I patiently informed of the situation explaining that I was looking for a round trip ticket but believed there was a technical issue as screens kept switching between 2 versions on the portal. Eventually I was transferred to another department which I was informed would resolve the issue and unprofessionally transferred. I had to go through the same process. On the 6th when calling in for a status, as I tried to review the issue to the first agent, she told me she doesn’t have to talk to me if I was calling for a status and I had to persist that she could not treat customers that way. This was the first time ever to attempt to use Turkish Airline and it is quite a rude shock. Eventually I was transferred to another department to an incoherent agent who sarcastically informed me that I could call back to speak to a more articulate agent. Not believing a corporation like this does not have people who could comprehend the issue, I made another attempt to call back and request to speak with a manager and explain that I needed a resolution with my primary goal is to get the correct ticket that I reserved as I still intended to take the trip. I persevered the same call process all over again and this time found an agent, more coherent and a little patient only for him to tell me they had emailed me a response and that my request was denied. When I sought for clarification or a manager he informed me that there are no managers there and he read a script out. This is very disturbing, there’s no professional etiquette to this cycle of events even more so, my issue has not been addressed. It seems to be more about the money than customer satisfaction. My trip is about 50 hours away but I have the wrong ticket and no resolve. I have never experienced such a service in my many years of travel. I am hoping management will actually resolve the issue and not just respond without addressing the concern. I shudder at the thought of what lays ahead in the flight if this is the type of service they have before you even travel.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Atlanta to Paris. This was my first and last experience with Air France. The seats looked far more comfortable than they were. There was very little incline on the seats, however, the bottom of the seat moved forward a few inches. There was a foot rest on the seat and on the seat in front, which helped, but the seat is not well padded nor is there enough of an incline to allow for rest. The cabin crew was indifferent and not attentive. The big surprise was the food. I didn't make the trip for the meal, however, this was by far the worst airline food I have had. The entrees (both ways) were basically inedible.
| 2
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Turkish Airlines
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✅Verified Review| Atlanta to Thessaloniki via Istanbul. Everything was amazing. The cabin crew of Turkish Airlines was perfect in every aspect of their duties during the whole flights. Always with a smile, gentle and kind people. Never showed their tiredness during those long flights. The pilots did the best job from every take-off to every landing. The price of the tickets was perfect. The meals were so nice. Just the seats in economy class weren't so comfortable for such a long-haul trip, so next time business class for more comfort. Concerning the airport service it was very good at all airports.
| 9
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Vueling
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✅Verified Review| Avoid if you want to have a normal trip. Booked to fly from Paris to Rome. Gate was reassigned 3 times, luggage belt broken at check-in so I had to go back 3 times to attempt to check in my bags. Normally this would be a big deal - but the flight was already delayed by 30 minutes (better than the 1 hr of my last flight with them) so I had an extra 30 minutes to keep bringing my bag back to them. If you are a broke student or someone who has the travel flexibility to spend hours at the airport, then maybe this airline is for you. For the rest of us who expect air travel to be an efficient method of travel, go with a different, more expensive airline.
| 2
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Turkish Airlines
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✅Verified Review| Bad experience I was flying from Istanbul to Prague by TK1769 on Aug 28. The plane has been A321 and I have never seen such a worn out plane. Personal entertainment system was not functioning. The biggest problem was that my seat did not fix in upright position, which was making both me and the passenger behind very uncomfortable. I felt like plane must be 20 years+ old just to find out it is ex Jet Airways (India) plane, only 8.5 years old. The plane was really poor and crew visibly uninterested to try resetting entertainment system or finding a suitable seat for me. They did not care. Very disappointing.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Bahrain to Cardiff via Amsterdam. As customers we have to except that cancellations do happen & that more often than not the decision to cancel is taken with our safety in mind. Every airline can run well under normal circumstances but a good test of a airline is to see how they cope with situations like these. KLM were aware of bad weather & by the time my flight had arrived had already cancelled a lot of flights, with this in mind you would of thought that a large business would ensure that they have enough staff on hand not only in the airport but also online & on the end of the phone to cope with the very predictable customer demand that would inevitably ensue. Not the case with KLM. Arrived in Amsterdam to a flight board of mostly delayed or cancelled flights, then had to virtually beg to get into the Crown Lounge with a Petroleum card despite being fully entitled to enter, I was later told that KLM staff were trying to reduce the amount of people in the lounge due to the cancellations. What is the point of issuing loyal customers with a privilege card if you are not prepared to give them the privilege in the first place? Upon being emailed & texted that my flight was cancelled I was given a link to click to re-arrange my flight, brilliant I thought, not brilliant as the link took me to a blank page. Not a problem I will go to the customer service desk & sort this. I (together with a lot of other people) had to wait for over 1hr and 30mins just to be seen, by which time all other seats were taken & waiting lists were at least ten deep for that days remaining flights. Not a problem, as I (& many others) hold a privilege card this takes my to the front of the "waiting list" for last minute seats, this is one of the major selling point of the privilege card system. But apparently when you most need this service KLM are not ready to honour it, leaving you as a loyal customer with no extra benefits that KLM had previously promised you in order to get your business & loyalty in the first place. 3 hours later I managed to re-book my flight, 5 hours later I managed to get to the hotel, to be far after this everything seems to be running ok. However, when you compare this airline to how other airlines cope with disruption KLM falls well short of just achieving basic organisation let alone good customer service. When you have your flight cancelled with KLM you will receive a voucher for 15 euros off inflight duty free which was not valid on my flight as my flight is under 70 minutes in duration. Or 2000 air miles credited to your account but only after you learn to read Dutch to decipher the voucher you have been given & then post in all your boarding passes & receipts to a international address, which will probably cost you the same in postage as the miles are worth. This is after you have tried to re-book your flight using one of the three online services they advertise, non of them worked & no response was received from any for over 12 hours. So in all likely hood you will have a 1 hour 30 minute wait to see a (understandably) fed up customer service rep.
| 1
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Turkish Airlines
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✅Verified Review| Baku to Istanbul with Turkish Airlines. Ground experience was very disappointing: I had do wait more than a half hour for my check in at the business class counter at GYD because they only open one counter for a A330 flight. Thats a joke and not acceptable. It was not possible for me to reach the lounge because of the mentioned delay at check in. Onboard was long haul Business Class Seats (A330) on the route GYD-IST, a friendly crew and a lot of meal options. Food had a good quality and was served very fast after takeoff. Flight was lightly delayed and had to park on the apron at IST - TK don't offer separate busses for business class passengers- that is a point to improve!
| 7
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Eurowings
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✅Verified Review| Bangkok to Cologne return. Booked in "BEST" fare. Priority Check-in and passport control, information with voucher for lounge, lounge service and boarding absolutely perfect, but only in Bangkok Suvurnabum airport. The service in Cologne very bad if not inexistent. Check-in- and boarding personnel inefficient. No priority boarding. Lounge information inexistant, so you find yourself back in a complete different boarding area (B) from which you cannot or only uneasily get back to the Lufthansa lounge in C area. Service on plane good but not even earplugs or eye-covers available. On a previous flight we got a nice grey zip-bag with socks, earplugs, eye-covers etc in it, such times seem to be revolved, within 2 month. Inflight entertainment same as 2 month ago. Still ok for the money you pay, we know it's not a real first, or business-class" but why not try at least to get the same service in their "home-airport" as in Bangkok.
| 4
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Eurowings
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✅Verified Review| Bangkok to Cologne. Very disappointed with Eurowings. They have changed our schedule 3 times without providing us any information. Communication was very poor. You have no right to reclaim if the flight's delay doesnt exceed 4 hours, but the time that you waste and the new arrangements you have to do due to their inefficient management are not enough to compensate us.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Bangkok to Hamburg via Amsterdam. Online check in very easy and convenience. KLM ground staff at BKK very nice and helpful/Baggage drop of very quick and efficient. Boeing 777-300ER took off punctually, cabin very clean but flight 100% full and 10 seats/row very cramp and uncomfortable. Flew KLM in 2013 and noted that 4 years later in 2017 KLM new Y seat of B777-300ER is narrower than the seats of 2013 and there was no footrest anymore which makes the long range travel less comfortable. But new excellent IFE with more choices of music and movies in several languages. Cabin crews were aged but very friendly, professional and enthusiasm throughout the flight. One hour after taken off hot towel was given before serving lunch. Quantity and quality of lunch in 2017 was average of Y class standard. After lunch duty free sales with great selections at attractive price (cheaper than Airport Bangkok). Unlike other airlines after lunch and duty free sale most of crews were still on duty and came often with soft drinks and ice cream during the rest time. Before landing at AMS we got 1 cold meal. After landing KLM crews still on “enthusiasm service†helping passengers took out the cabin baggage/ saying thank you and goodbye with smiles. Negative points compare with 2013 is narrow seat and food/beverage. In 2017 we got only 1 hot meal (lunch) and 1 cold meal (snack) for 12 hours flight compared with 2 hot meals (Lunch & Dinner) in 2013 but KLM’s enthusiasm cabin crews made these 2 negative points quit. Transit at Amsterdam is easy and convenience as always. On AMS-HAM short leg with better service than other European airlines. KLM served sandwich and full drinks including beer and wine on this short leg. All in all best value for money and KLM’s Y-class is beside Air France one of the best Y class of European airlines. I would recommend this 4 Star airline.
| 9
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Turkish Airlines
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✅Verified Review| Bangkok to Istanbul. Business Class was great. Food was excellent, service is fine (not as good as Qatar Airways or Singapore Airlines but still very good). Business Class seats are comfortable and can be transformed in a bed. Turkish Airlines is really a great airline.
| 10
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Turkish Airlines
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✅Verified Review| Bangkok to London via Istanbul. First leg from Bangkok was an A330. Flight was delayed due to weather in BKK, unfortunately they only announced the delay after everyone had gone to the gate. Flight boarded about 45 min late and the crew were not quite ready when passengers boarded as they had arrived late and seemed a bit stressed about the delay which stuck with them for most of the flight. Despite the stress they were friendly and provided a good service. Welcome drinks were served but they ran out of TK's signature lemonade, which is a bit poor. That said the flight was otherwise great, dinner was served swiftly after take off and the food was a huge improvement on the outbound flight. The steak was one of the best I have had on a flight for years. After dinner beds were made and the lights were turned off. Breakfast was served about 2 hours before landing and this time the crew did remember to collect the breakfast orders so everything was served correctly. Despite the delay in take off we landed on time in IST. Transfer security were not quite awake when we showed up at 4 am in IST but we got through quickly and on to the excellent lounge at IST. While the lounge is excellent, by 6am is was extremely busy and seat were hard to come by. As personal electronic devices has to be gate checked for travel to the UK the gate process took about 15 minutes to get through but TK has done a fairly good job of streamlining the process, especially for business class passengers. Boarding was reasonably organised and boarding for the LHR flight was quickly completed. Flight this time was a Boeing 777 which left on time from IST. Again breakfast was quickly served. While the hot choice was limited is was tasty none the less. The cabin crew was far more relaxed on this flight and an absolute pleasure. Flight landed on time at LHR. The process of getting PED's was almost as cumbersome as getting them checked in but TK staff did their best to return devices as quickly as possible.
| 8
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Grupo AirFrance-KLM
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✅Verified Review| Bangkok to London via Paris in Business Class, 4th April. Sad to say, it was the worst long haul business class flight I've had. Plus points: On time, relatively inexpensive - £1450. LHR-BKK-LHR, outward with KLM via AMS (which was much, much better). Minus point: Cabin service: Perfunctory, offhand, going through the motions (just about). This was a daytime flight but the shutters were battened down for more than 9 hours of a 12 hour flight. Patronisingly, like I was a 7 year old, I was told that "passengers like to sleep monsieur". So I checked the cabin and less than 20% were. - Lazy, inattentive cabin crew, they could do less work less if they kept the punters bedded down for as long as possible. Food: Dreadful. Just about OK for economy class, unacceptable for a business class. But at least the champagne was warm. A lamb dish that couldn't have been more overcooked. The rest was completely uninspiring. A self service "buffet" that any self-respecting airline should have been embarrassed to offer, even in economy. Narrow seat, but just about OK for sitting up in, but uncomfortable as a bed , angled rather than lie-flat. Verdict: The worst business class flight I've ever had. I'll never fly Air France by choice again. I would have had better value in Premium Economy with a proper airline. The quality of the cabin crew has a lot to do with whether you have a good flight or not. This lot would have been better working on a bus. The one exception was the female cabin attendant, who at least made eye contact and smiled with some sincerity. Air France: Remember, you have competition.
| 2
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Turkish Airlines
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✅Verified Review| Bangkok to New York via Istanbul. I have nostalgic affection for Turkish, and have flown them many times from Istanbul to New York - their Premium Economy on that route is one of the great bargains of air travel. Their Business product is another matter, though it has its good points. I flew it long haul from Bangkok to New York with mixed results. The A330 is small and cramped, especially if you are used to flying the A380 with Emirates, say. Cathay also fly this plane, however, and they herringbone the seats to give you privacy. No such luck with Turkish. The 2-2-2 configuration means you are either next to someone snoring with no divider - and no privacy whatsoever - or you are constantly leaping over someones legs to get to the bathroom. The cabin felt claustrophobic and hot for this reason. Food is superb and yes I love the little candles! Service is also professional and smiling and wines are high quality. Inflight entertainment is pretty mediocre : small screens, not much choice and low-brow movie selection. As is quite common with Turkish, my connection with New York was missed and when I arrived in Istanbul there was zero help from ground staff. I was just left to fend for myself. Appointments for the following day in NY duly cancelled, I struggled for four hours to get out of the airport with my (temporarily misplaced) bags and get a hotel voucher (vast line, an offer for a three star hotel). Not a Business class experience, to say the least. The limitations of Istanbul airport are not the fault of Turkish, of course, but the airline needs to seriously rethink its ground operations in the event of transit mishaps, especially as they are so common that I now hesitate about doing any connections in Istanbul. I arrived in NY the next day in a pretty bad mood. Coming back, boarding at JFK was like a rugby scrum, with no priority boarding and no organization. Stress all the way. All in all, Turkish Airlines try hard to make the on-bard experience friendly and gastronomically coddling which one has to appreciate, But for several thousands dollars I think I'll be flying a Far Eastern or Gulf airline next time - the product is just so much better and more logistically sophisticated. As many others have noted here, there is no customer service and so your little complaint will go entirely ignored, as mine was. In the future, I will use Turkish for short haul flights in Economy because they fly to alot of places and are good value for money. I'll leave Business trips to the big boys.
| 3
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Norwegian
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✅Verified Review| Bangkok to Oslo. The flight was due to depart November 5 at 10.45 am. Delayed until 1.15 pm. Then zero communication until 4pm and flight cancelled. The Novotel hotel is nice. Food great. I assumed on the morning of the 6th an airline representative would be at the hotel, but no, hotel has provided the information. Flight delayed until November 7th at 9am, at 8 pm November 6th..flight delayed. Until November 8th at 5am! The airline lied to us all that an email was sent with each cancelled update. Nobody got an email. I asked for a refund. 3 nights at an airport hotel is ridiculous.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Bangkok to Paris CDG. Flight was delayed nearly one hour on outward leg and 30 mins on return. I am tall and had no space for my legs, very tiny if compared with other airlines. Flight attendants do the minimum job, not even giving water during the flight - when you seat on window seat its always hard to ask the others to move just to go and catch a glass of water. No choice for food, its either chicken or chicken, very basic but that's fine, this is economy. I took Air France for the price and direct flight but service is very basic, boarding is chaotic in Paris airport. I won't fly Air France again. Screen are so tiny and quality of movies is very poor.
| 4
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Eurowings
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✅Verified Review| Bangkok to Prague via Cologne. A last moment decision & a one way ticket thus the pricing was a factor, however if I count all the add-ons, then Eurowings isn't anywhere near a low cost compared to other airlines. Long haul trips needs ample kgs for your luggage and a meal. Payment for every single item is expected but beware any changes in your flight that you might need. Any rebooking is always mlre expensive than the entire fare! Flight from Bangkok already overbooked and trying to get some passengers to take a later flight. Wanted to Change my flight several days back with their call center and they could've spared themselves a headache and the 300€ for anyone who agreed to fly another day! All flights were on time. A nice fresh A330 from Bangkok and a completely full flight. The crew was going overtime to handle all the service and this is where I can say the flight was uncomfortable. Food service and figuring out who prepaid and what seats, then drinks then duty free - slowly many passengers realized that they were hungry and the individual orders started to buzz. Crew running up and down the cabin, payments with not enough change or a faulty credit card machine, etc. Not a moment of peace till before landing. Connection in CGN is ok and short hop to Prague with an A320 was only 50min. An interesting option but tickets need to be truly competitive as I'd gladly pay the several hundred dollars and get some peace of mind. Mostly recommend for shorter flights. Long haul wasn't my cup of tea and won't try again for a while.
| 5
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Norwegian
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✅Verified Review| Bangkok to Stockholm. Good and comfortable aircraft. Food and beverage is expensive and nothing is included except water. For hot food it's best to book in advance, not the best food and in my opinion not worth the price.
| 4
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Turkish Airlines
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✅Verified Review| Bangkok to Tunis via Istanbul. Very disappointed by their online booking system. When I booked my ticket online I have choosen to pay the most expensive rate to get a flexible ticket for which I could change the date and re-issue the ticket for free. (At least that's what was written). It has to be said that I never had the possibility to choose the Class within the Business Class. Then few days later when I have requested to change the date of my return flight (bring it one day earlier) , I have been asked to pay 500€ (15% of the complete ticket value) because the fare was different. This was never mentionned during the booking....
| 1
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Turkish Airlines
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✅Verified Review| Bangkok to Venice via Istanbul. New planes on both legs with the latest hard product, excellent food as usual. Flight attendants on the Istanbul to Venice segment were among the best I have ever had on a flight: young, polite, very professional, smiling. Turkish Airlines remains my only choice of travel between Europe and Asia.
| 9
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Eurowings
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✅Verified Review| Bangkok to Vienna via Cologne. I've taken numerous long haul flights to Europe as my husband is European but Eurowings is definitely the worst airline I've tried. First, I didn't know that there are a few categories to the fare type. Luckily I checked a week before my flight and only then i know my fare is the Basic with no luggage and meal on board. Luckily I found out in time to save me from paying a lot in the airport. Then come the ground staff. They are super rude! I was asked to either pay excess fees for another luggage or throw it away as they claimed my hand carry is too big. I travelled with AirAsia with the same amount of luggage. Eurowings, a nice airline name but poor airline in so many ways. Meals on board were bad and no inflight entertainment. Everything has to be paid for. The seats are so small with super narrow legroom and there's no blanket and pillow for you unless again you pay. I took their short haul from Cologne to Vienna and it was bad as well. The cabin was cramped and the crew just don't care.
| 1
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Eurowings
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✅Verified Review| Bangkok to Zurich via Cologne. I was positively surprised by their premium economy ("best") product. All ground services are as in Business Class: priority check-in, fast track security screening, lounge, priority boarding. When flying "best" you find yourself in a small, private section in front of the plane. During your flight you could order alle their items on their wings bistro. They have a nice variety of products. The presence of the crew during the flight was so-so. But when you called them they were always happy to serve you. The crew was very young and seemed not very experienced. There was hardly any interaction between the crew and the passengers. The seat is the same as Lufthansa's premium economy: great recline, enough privacy. Very limited entertainment options.
| 7
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Vueling
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✅Verified Review| Barcelona to Amsterdam. All in all it was a bit of a debacle from start to finish. Firstly, I tried to check in for my flight online the day before I was due to fly. I found that in order to get a seat I had to pay an extra 15 euros because all of the cheaper seat options were already booked? I decided I didn't want to play into this absolute scam and would check in before my flight at the actual airport so I didn't have to pay extra for a seat on a flight I'd already paid for. I arrived to the airport on time, tried to check in and was told that the flight was overbooked and they couldn't fit my onto the plane - but they would put me on the next available flight about 3 hours later. Feeling pretty bummed, I did a solid stint of airport people watching for a few hours waiting for my next flight back to Amsterdam. I was told by multiple staff members that I was entitled to a 250 euro compensation payment and could contact the customer service team in the next few days. I filed a claim through the Vueling site, received an email confirming my request for compensation, provided my bank details and then, radio silence. I've sent multiple emails asking for updates on my claim, even resorting to commenting on their facebook posts to try and get a response from anyone. It's been a month since my initial flight and so far Vueling have been avoiding me like the plague. Overall, a pretty frustrating experience to be honest.
| 2
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Vueling
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✅Verified Review| Barcelona to Amsterdam. Almost 3h delay on the way to Barcelona. For now already 2h of delay for the return to Amsterdam. We got stuck 1 hour on the ground in Amsterdam after already 2h waiting in the airport. No food was provided for free. And worst: there was not enough food (to pay) for the passengers in the plane. Absolutely no compensation. That’s just not possible. And now the same for the return, waiting with no apologies or explanations for at least 2 more hours
| 1
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Vueling
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✅Verified Review| Barcelona to Birmingham. The worst customer service at the airport I have ever had the misfortune to encounter. Further more, on returning home and sending Vueling an email and asking them to comment on the facts I had outlined, they rudely sent a computer generated response stating I was not entitled to compensation. The word compensation or anything alluding to a refund or similar was never mentioned once in my email to them. Their behaviour towards customers is shockingly unprofessional but not unexpected. I will never fly with them again.
| 1
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Vueling
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✅Verified Review| Barcelona to Brussels. Horrible. We arrived at the check in counter an hour prior to our departure, due to the long line and slow service. The agent at the counter took 20-25 mins to check us in and would not explain what was going on. Finally she explained that the flight was closed but she managed to get us on. We received our boarding passes and rushed to board the plane, receiving no compassion or help from the Vueling agents to rush through security lines. Arrived at the gate only to find that the plane left without us. My luggage was sent on the plane without me, and 3 days later I still haven't received any news. This caused us to miss our next flight home, costing us the purchase of a new flight. Vueling has not done anything to compensate us.
| 1
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Vueling
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✅Verified Review| Barcelona to Dublin. Due to adverse weather conditions in the U.S, my son (22) and friends were re- routed from Charlotte to Barcelona with American Airlines on 24/8 and then on to Dublin with Vueling on 25/8, flight VY8720. On arrival in Dublin, his bag alone was missing and he reported the matter to Vueling's ground handling agent, Swissport, who filed a report etc. To date and despite almost daily contact our end, neither Vuleing nor their agent can locate his bag which contains most of his possessions. American Airlines has confirmed that his bag was delivered to Barcelona at which point Vueling as final carrier, assumed responsibility. It is impossible to contact Vueling directly and the number given on their website appears to be a baggage hall. A recent email to the delayed baggage address on the Vueling website returned a reply asking for the provision of receipts for the missing clothes and bag, most of which were purchased months ago and in the case of his bag, some years ago. At this point we have to assume that the bag and contents are lost, and while the matter of restitution rests clearly with Vueling, we conclude that they have no intention of fulfilling that obligation.
| 1
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Norwegian
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✅Verified Review| Barcelona to Gatwick. After a disaster with Vueling caused by their delay we were able to book a flight on Norwegian the next day. What a surprise, super service and the latest planes, more legroom and tasty food. Flight left on time. Now our preferred airline. One complaint, they don't fly to Mahon but we can take advantage
| 9
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Vueling
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✅Verified Review| Barcelona to Gatwick. Despite arriving at the gate first, we weren't able to go to the aircraft as my daughters twin buggy was too wide to go down the escalator, result we were held until everyone else was boarded, then it was said we couldn't take bags on board as the lockers were full. We didn't have time to get stuff from our cases for children (and 22 month old twins etc) we were even threatened with being refused to travel. The on board steward was flustered as the flight was already late, consequently I had a bag full of wet and ruined clothes due to a bottle of spirits being broken en-route. People making phone calls whilst we were still in the air were ignored by stewards who were turning a blind eye.
| 1
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EasyJet
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✅Verified Review| Barcelona to Gatwick. I've started flying easyJet for business in favor of BA because of punctuality issues with latter. I've flown with them 5 times in last year for both biz and family and all flights have been on time or ahead of time. On this occasion we arrived 40 mins early which was useful to get me to a meeting I thought I wouldn't make. I paid for Easyjet Plus so I could take extra bag, speedy boarding and select exit aisle. I had the entire row to myself. It was an uneventful, comfortable flight, just as it should be for less than 2 hours.
| 9
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Vueling
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✅Verified Review| Barcelona to Gatwick. This was the first and will be the last time we fly with Vueling! The plane was sat at the terminal in Barcelona from at least 1pm waiting for take off at 5.30pm, (we could see it). A shared flight with BA and Iberia so it was not only Vueling customers they were letting down. It would seem that there was not a crew available and a standby one was called for - obviously it seems it takes a minimum of 2 hours for them to get their act together, even though this flight was known about for many months! The flight was delayed and delayed and eventually we were called for boarding at 6.20pm. The crew were extremely abrupt and constantly advised us that they were a standby crew seemingly to make us feel grateful, even the Captain reminded us of this in her speech over the intercom. A half cup of water was given out to passengers. The flight did not take off until approx 7.30pm - the blame put at the feet of Air traffic Control and the wind. The crew proceeded to do the usual run of expensive snacks (2.50 euros for a kitkat!) and teas and coffees - however, being in row 35 they ran out of time to serve us and without saying why they packed up their trolley and headed off without explanation! We landed at 9.50pm, 2.5 hours late, and a rough and jerky landing. If you don't pay the minimum of 3.99 per ticket to choose your seats you are given totally random seats. My husband and I were in the same row but sat in seats A and E, we complained at the check in desk and this was changed after much discussion. It was apparent when seated on the aircraft that this had happened to many of the passengers. Vueling, never again.
| 1
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Turkish Airlines
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✅Verified Review| Barcelona to Istanbul, and Turkish Airlines rescheduled my flight to Istanbul two times from 3pm to 5pm and then to 7pm. Some days later thay also rescheduled my return flight to Barcelona, from Tuesday night no Wednesday morning. I had to cancel the flights because of these changes and they only gave me back the value of the tickets. I had to pay for the hotel cancellation fee. They gave no explanation for these changes. Unacceptable.
| 1
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Wizz Air
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✅Verified Review| Barcelona to Katowice. As Wizz Air is the low-cost company I'm not expecting a lot. Most of my flight (the short ones under 3 hours) if it's possible are taken by that kind of airline. From all of the ones I know the seats of Wizz Air are the most uncomfortable, non adapted to human body. From 29 October, Wizz Air will change the politic about luggage, so space under the seat in fromt of you won´t be taken by your own luggage. Price of food is not so high, but quality is opposite. Sandwich for 5€ was mostly just bread, and you need to spend more money for a drink to swallow it. If there is any posibility to fly with other airlines just take it.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Barcelona to Lima via Amsterdam. The overall experience with KLM was a nightmare. We arrived at the airport in Barcelona and Transavia was not able to print our boarding cards for the second flight (Amsterdam - Lima). Due to bad weather, we had to sit for 90 minutes in the aircraft, waiting to take off. Due to the delay, we had 15 minutes to make it to the second flight in Amsterdam but since we had no boarding cards, we had to rush in to the transfer desk. At that point the Schiphol airport was already a completely chaos. Queues everywhere. Not info at all where should you start queueing and so on. We lost our flight and had to wait in line for 8 hours to get a re-booking. KLM told us that the next flight (the following day) was full, but we could fly via Bogotá to Lima. We didn't want to do another connection but KLM said that they would only cover the hotel for one night (August in Amsterdam, not a lot of budget options to stay overnight). Our agent in Schiphol was extremely rude. I can understand that she had an awful day, but waiting in line for 8 hours is neither fun. We ended up accepting the flight via Bogotá and headed to a hotel we booked (KLM hotels were all booked out but KLM explained that they will cover the hotel expenses afterwards). The following day we took the flight and landed in Lima without luggage. Nobody knew where it was. When contacting KLM they said that they were not responsible for our accommodation but Transavia and that regarding our baggage, we had to contact Avianca, the airline which brought us from Bogotá. 64 hours later (plus an overnight in Amsterdam with our luggage locked at the airport) we just received our bags. I can understand bad weather. I can understand chaos and delays. But I won't accept irresponsibility and bad manners. To me it seems as they just want to clean their hands as soon as possible, even if you buy the tickets from them.
| 1
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Vueling
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✅Verified Review| Barcelona to Lisbon. The flight departure was scheduled at 18:40 hrs originally. It is now 21:40pm and there is no sign of the co-pilot which is the cause of the delay. The worst is that there is no information as to when we can leave or what is the plan of action. We have been waiting in the aircraft patiently for the last 2 hrs without any food etc. There is also a medical emergency that has taken place on the flight. It is just sad that due to a pilot not showing up we are expected to wait endlessly and there is no backup plan. We had to change our reservation details in the destination city as well. Never been on an unprofessional flight like this. The airline should compensate the passengers in some way. In the airplane and still waiting for intimation from the team as to when we are expected to depart. If only they had not let us board the flight, atleast we could have been at the airport with easy access to other facilities. Horrible Vueling Airlines.
| 1
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Vueling
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✅Verified Review| Barcelona to Lisbon. We booked a British Airways flight which turned out to be Vueling Airline. Our flight was more than 5 hours delayed. Reason: plane is delayed from previous flight. Communication was very poor. Beside that they changed the gate 4 times (B, C, A, B). One of the smallest legroom spaces. Already my flight from Lisbon to Barcelina was 1 hour delayed and then we had to wait another 2 0min because ground staff wasn't ready.
| 2
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Vueling
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✅Verified Review| Barcelona to London Gatwick. I thought easyJet was bad but Vueling has taken their crown. Both legs of my journey were delayed. My return flight was atrocious. Flight was delayed, had to wait an hour to board then another hour before the plane took off. We were sat on the plane with the pilot giving us excuses. I should have been back in London at 6.30pm instead it was after 9pm. I will never use them again and they should be avoided like the plague.
| 1
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Vueling
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✅Verified Review| Barcelona to Luton with Vuelign. Booked and paid extra for XL seats. We chose our XL seats 4 months before our flight, we had an email a few weeks before our flight saying the flight time was 30 minutes earlier which was fine by us. On the way out the XL seats were honoured without a problem, however on the way back it was a nightmare, we checked our bags in at the airport in the priority queue which you get with a XL seat, the guy at the check in desk checked our boarding cards and everything seemed OK. When it came to boarding, we were given priority boarding however when we got on the plane our allocated seats were on a normal now which was 4 rows behind the XL seats. It turns out they had changed the plane but not bothered to inform us or change our seats - instead letting somebody else book the XL seats (the normal seats have absolutely no leg room). After a lot of complaining they eventually moved the couple in the XL seats to the front row and gave us our XL seats. On returning to the UK I sent an email to Vueling outlining my concerns and asking for a reply, after a month they sent me an email asking for my flight details which I promptly replied with, I then got an email back saying they had already replied to me and that they wouldn't be looking into this again. After sending another 3 emails asking for a copy of their original reply they still haven't replied (8 weeks after my original email). Seems like a cop out to me as they obviously can't be bothered to answer my concerns. Wouldn't fly with them again.
| 1
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Vueling
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✅Verified Review| Barcelona to Luton. Got Easyjet out to Barcelona for a long weekend, and used Vueling for the return. I expected mass hysteria and long delays. Staff were all courteous and attentive, flight was on time and even made time up in the air, yes the plane floor was a bit on the untidy side, a couple of sweets rolling around but generally this was a good flight, loads of leg room too by the way.
| 8
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Iberia
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✅Verified Review| Barcelona to Madrid in domestic business class. The business class service was shockingly bad on this 1 hr 15 min flight, no real attention from the crew and it would have been better if they didn't serve any meal, rather than the poor quality cheese sandwich. First time I have seen that the business class passengers actually have a chance to upgrade their meal to buy onboard option. Buy onboard menu cards were available in Business.
| 3
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Iberia
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✅Verified Review| Barcelona to Madrid. When we arrived at the airport, our flight was shown on the departure board as leaving on-time. We waited in line for over an hour to check in our luggage, but when we arrived at the front of the line, we were informed that our flight had been cancelled. No explanation was given as to why. We were told to wait in a different line to change to a later flight. After another hour wait in that line, we were told that the next available flight to Madrid was five hours later. While waiting in line, we had researched the high-speed train on line, and knew that we could arrive in Madrid by train earlier than the departure time of the flight Iberia was offering. So we said told the agent not to book the substitute flight and she assured us our money would be refunded. Since returning from Spain, I've tried in vain to get a refund for the flight Iberia cancelled. I've called four times over the course of a week, and each time I wait on hold for longer than the flight time from Barcelona to Madrid, only to be told I need to call back in 24 hours (or 48 hours or 72 hours) when they will have finished researching the cancellation. It is obvious they hope I will give up and let them keep the money for the flight they cancelled. Worst customer service I've ever received from an airline. If I ever return to Spain, I will travel by train and avoid the complete disaster that is Iberia.
| 1
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Vueling
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✅Verified Review| Barcelona to Milan. It was bad from start to finish! The outbound flight was delayed over an hour while we all stood in line and never did an agent say we were going to be delayed. Then when we did finally board the captain explained that the crew with the luggage were on strike. So then coming inbound we all head to claim our luggage, but there was no luggage. We waited an hour and 19 minutes before the first piece of luggage left the carousel! There were no agents around to give any information about our luggage. Yet we pay 35 euros for our luggage to arrive in a timely manner. I then go downstairs to ticketing to complain about this horrendous service, where I waited another hour, just to be told to write an email. I'm amazed that this company is still in business, no one has anything good to say about them. This was a first and last time flying with Vueling, I'd rather walk!
| 1
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Turkish Airlines
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✅Verified Review| Barcelona to New York JFK via Istanbul with Turkish Airlines. I loved it and felt so pampered. Everything was very efficient. Delicious food was served (and complimentary), smooth flight and with nice staff. A modern plane, and great value. Highly recommend it.
| 10
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Air Europa
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✅Verified Review| Barcelona to New York JFK via Madrid. On the flight from Barcelona to Madrid there was an hour delay and we were just sitting on the plane no explanation or whatsoever, when asked for water they said it's not free and I must wait until take off. Flight from Madrid to JFK was announced with a two hour delay and no explanation then boarded the plane and waited another hour. No individual screens for movies, on the Madrid to JFK flight thy served awful food - they had nuts and chocolate bars that of course you have to pay for. Then their credit card machine was not working so they had to write down the credit card info to charge us later on. The aircraft was old and poorly maintained. On the return flight from JFK to Madrid there were individual screens for movies but they only had 8 movies in total! The food was again awful. The price ticket was cheap but for a small difference you can fly with a better more confortable airlines.
| 2
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Vueling
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✅Verified Review| Barcelona to Palma de Mallorca. I booked with IB but again found myself on Vueling which I always avoid but to no avail again. I booked very early but was originally allocated a middle seat in a rear row, when the flight was empty at the time. Fortunately I found out and rebooked. Why does Vueling hate/mistreat IB passengers so much is beyond me - and I am a Oneworld Gold Card member. It is funny that now IB and even BA put most passengers to the cheap Vueling, and Vueling operates no service flights, with squeezed non-reclining seats. But the flight did make on time arrival.
| 4
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Vueling
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✅Verified Review| Barcelona to Porto. Pleasant and uneventful flight. On time departure, on time arrival. Even though there was a bit of a queue for baggage drop, the lady was very nice and she even gave us new printed boarding passes, the old fashioned way, what we really liked. Cabin crew were polite but rather cold and not very friendly, but they let us change seats to the last row, which was empty. The refurbished cabin was clean and modern, with slimline Recaro seats with tight legroom, which however did not matter as we had a whole row for ourselves. And it's fine anyway, non-lowcost airlines use this tight seating too. A positive surprise flying with Vueling, after reading all the terrible reviews.
| 8
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Wizz Air
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✅Verified Review| Barcelona to Riga. I have flown with numerous airlines and Wizz was the lowest quality one, I ever had. Cabin bag size was strangely small, while booking the ticket and just in case I measured the bag, which was pretty tight between 40-42cm (max, Wizz allows for small bag, is 42cm.) In airport they pulled me over and told to put the luggage in the steel box, they have. So I did and to my great surprise, they insisted, I have to pay, since the wheels are little bit out from the box (not even an inch!) Since I measured the luggage at home with proper measuring line, I insisted they show me the actual length of the box. Of course, now it turns out, this supposedly is not their job, but nonetheless I am forced to pay 40 euros on spot. To make the situation less awkward, they gave me an option, though, which was to leave the bag behind! Lucky for me, I am spot on with the terms and conditions and this was the only thing, I had to pay extra this time, but I saw few people paying ridiculous sums of money just for having online check in and no paper to go with it. Seats on plane couldn't be tilted and the flight attendants go non-stop, selling stuff on isles, so no chance to sleep, unless you are tired to death. No Wifi and media stations, either. If you want to support this type of corporate policy, fly Wizz, if not, there are plenty of options besides then.
| 1
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Air Europa
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✅Verified Review| Barcelona to São Paulo via Madrid with Air Europa. Very good flight attendants. I was not expecting too much for this flight, and I was really pleased to see such a good seats - however, it is missing storage to keep items during the flight. Food wasn't at the level of a business, but it is not an issue, during the stop, we enjoyed the very good lounge.
| 7
|
Eurowings
|
✅Verified Review| Barcelona to Vienna and first time with Eurowings. Never again unless there is no other option. Delayed and I lost all my city train conections. They do not give you even a glass of water inflight. I flew to Barcelona for the same price with Niki who offered non-stop beverages and even some snacks. Second rate terminals and airports. Although only 8kg baggage is allowed most passengers had huge enormous bags - which led to poor space within cabin luggage compartments. If you have a choice to fly by other companies - avoid Eurowings.
| 2
|
Wizz Air
|
✅Verified Review| Basel to Bucharest. We had to had to land in Italy, because of an medical emergency. This was ok, but then the crew was to slow to take of again, so that they couldn't fly anymore because of a limit on working hours. They didn´t offer us an alternative, we had to sleep in Italy, but the handling was so slow that it was 2.5 hours. The flight on the next day that was promised at 8 o´clock departed at 10.30 without any comments. So we couldn't sleep and were waiting again at the airport. Worst experience with an airline in my life. Really unprofessional, slow and unfriendly handling. We didn't get any compensation. The airline is not answering to my complaint about the handling.
| 1
|
Wizz Air
|
✅Verified Review| Basel to Bucharest. We had to queue for several hours in order to get on board. Started from the check-in. We departed with delay and flew longer. No explanation, no excuse. There was such a lack of respect for the customer and his time! After presenting the boarding pass to be left to wait in queue in that "labirinth", around 70-80 passengers "packed" there, after long waits for checking in and boarding. One hour delay for a 2 hours flight it's too much.
| 3
|
Wizz Air
|
✅Verified Review| Basel to Nis. Delayed flight from Basel departed earlier than planned and left out without 5 checked-in passengers! The flight was delayed for hour and a half and everywhere at the airport EuroAirport Basel info screens was stated that the time of departure was 18:05. When we appeared at the gate at 17:30 the gate was closed and plane ready to take off. The departure was at 17:35, half an hour before scheduled time! The information on info screens was false and we could not get to the plain, 5 of us we were left out even we checked in for a flight! What unwillingness to help and inagility of the Wizz air and EuroAirport Basel, outrageous!
| 2
|
Wizz Air
|
✅Verified Review| Basel to Warsaw. It is ineresting to realize that Wizz has invented a new cabin baggage standard which they allow for free: "Kleines Handgepäckstück: Falls Ihr Handgepäckstück die Maße 42x32x25 cm nicht überschreitet, darf es kostenlos mit an Bord genommen werden." I had never heard of this definition with any other airline before. What was usually accepted by other airlines as a overhead bin compatible cabine bagage size is not free at Wizz Air. See their original text: "Großes Handgepäckstück: Falls Ihr Handgepäckstück größer als ein kleines Handgepäckstück ist, aber die Maße 56 x 45 x 25 cm nicht überschreitet, können Sie es gegen eine Gebühr mit an Bord nehmen. Es muss in das Gepäckfach passen." So given that the world had been travelling for years with this size of bagage, every passenger that buys a ticket with Wizz and was used to take his cabin carry-on, needs to pay for it.
| 2
|
Vueling
|
✅Verified Review| Before leaving Athens, things got complicated. We had to check in at the counter since Vueling don't allow online check in from Athens (it's unclear to me why, since other airlines offer it, and Vueling allow it in most other airports). Once at the counter we were told me and my partner wouldn't be seated together. We had paid extra to pre-select emergency row seats since Vueling's regular seats are far below LCC standards and go beyond uncomfortable for us tall people. So I responded "uhm, we've already got these seats booked and they're together" showing a printout of the confirmation. The employee's response was a simple "No you don't", saying the plane was full, emergency row was already taken and she had no record of the seat booking whose confirmation I was showing her. Several minutes passed with phone calls and eventually they agreed to put us in the 2nd row which is one of their "Premium" seats, slightly tighter than emergency row but at least I can sit there. This flight as well as the prior outbound leg were my first on-time Vueling flights in the 8 years I've occasionally had to fly with them. That was a nice surprise, they seem to have learned a thing or two from their complete chaos last summer. The cabin crew still seemed determined to make sure we wouldn't get too comfortable and were consistently cold and several times downright rude (more on that now). Despite saying the planes was full, the first row (normal seats, but reserved for their "excellence" rates which allow flexible rebooking) turned out to actually be completely empty. The cabin attendants made sure it stayed that way and would harshly chase away the few passengers who tried to sit down there, even if it was just while waiting for the lavatory to become available. They similarly defended the two first overhead baggage compartments, marked as "reserved for excellence passengers". The last boarding passengers dared to leave some duty free bags there and were rudely commanded to put them under their seats. So they remained empty the entire flight. Vueling is one of the increasingly exotic airlines who in 2017 do not allow Bluetooth onboard. This was the first flight on which I witnessed a proper bluetooth crusade by the cabin crew, who went through the rows interrogating passengers wearing anything that resembled wireless headphones. Funny enough charging big laptop Li-Ion batteries during the flight was perfectly fine for those seated in the front rows with power sockets. Halfway through the 3 hour flight the seatbelt lights came on and we were told that due to turbulence everything had to be stowed away, even iPads. Nonetheless the crew went through with the garbage trolley just a minute later. There was no trace of turbulence but the light stayed on for the entire rest of the flight and when asked crew said they didn't know whether the turbulence warning was still real and no, they wouldn't bother to ask the pilots. All in all better than in the past but still a below par experience even by LCC standards.
| 3
|
Turkish Airlines
|
✅Verified Review| Beijing to Atlanta via Istanbul. The flight itself was very good. My issue is with the mediocre to bad service outside of the flight. I purchased an economy ticket and tried to use my miles (from another airline within Star Alliance) to upgrade one segment of the flight. Simple? Not at all. I made sure that I purchased the ticket with the correct code (B) since you can only upgrade on Y and B codes. Then I upgraded the ticket using my miles, but was then told that the upgrade would change the code to an I. Code I does means that I get no miles for the flight even though I paid full price for the ticket. I tried to contact Turkish Airlines through their website and received no reply. I tried to contact them through their social media sites and was told to be patient and I would receive a reply. Two weeks later I checked the status and found out that Turkish Airlines had canceled my ticket. I contacted my travel agent who found out that my upgrade had created a duplicate ticket in their system so they had just canceled everything, all without informing me. Then they tried to charge me a reissuing fee for their mistake. Then I tried to upgrade again and couldn't online so I contacted them (this time by phone) and was told that their system was down and they couldn't do anything.
| 6
|
Pegasus Airlines
|
✅Verified Review| Beirut to Amsterdam via Istambul. I bought a ticket for December 2017 with the option to change the return by paying an extra amount as I was not sure about the return date. I decided to change the date today. I called the office and they told me the extra charge would be 32 dollars whereas it showed a surcharge of 100 dollars on the internet. By the time I reached their office I was told the surcharge would be 149 dollars. I decided to go back to the internet. When I checked the extra charge on the internet it had climbed to 212 dollars. I checked the regular price of the ticket and it was 224 dollars which means that the difference between buying a new ticket and changing the old one was only 12 dollars So I decided to buy a new ticket and get the old one reimbursed. When I did so, I discovered that they would only reimburse me 42 dollars. So what I learned is first they have incompetent staff, second the company is making them pay an extra amount for flexibility when in fact there is nothing flexible in their tickets. All I can say is: avoid this company if you can.
| 4
|
Turkish Airlines
|
✅Verified Review| Beirut to Malta via Istanbul. Team was so friendly in both connections flights, flights almost on time. First connection a big airplane with Multi Entertainment choices. Beverage was acceptable. Seats as per normal standard for Economy but 2nd connection airplane to Malta was small and Seats are so tight. No Entertainment available on this flight.
| 8
|
Pegasus Airlines
|
✅Verified Review| Beirut to Paris via Istanbul. My first and last time with Pegasus Airlines. Let me begin with their helpful office in Beirut. I asked if the ticket is refundable if the visa was rejected. She said no and if I want later on to use the ticket for another flight it will cost me double the price. My friend asked how much we pay if we wanted to get another bag, the lady said around 40usd for an additional 20kgs bag. I don't know what got into me but we booked. On the airplane it was not comfortable, thank God the flight was not too long. we could track the flight on one screen out of 4 flights - in the other airplanes the screen were not working. The flight attendants don't speak English - we don't ask you to be fluent but a basic English is required. And the head crew who knows English was talking too fast we couldn't understand a thing! Of course they don't offer anything not even water. They don't turn off the light during the flight. They did only for few minutes. On the way back they made my friend pay 155 euros for an additional 11kgs carry on when in Beirut in their office they told us that an extra 20kgs costs 40usd! And for those of you who think it is a cheap flight, it is not that cheap for the services they offer. Meanwhile a direct flight from Beirut in a respectful airline was only 80USD more expensive but we had already booked with Pegasus and the ticket is not refundable. And the flight back to Beirut was delayed for one hour. They didn't even bother mentioning that before and we were gonna miss our flight from Istanbul to Beirut. Bad airline, bad crew, bad service. Not recommended.
| 1
|
EasyJet
|
✅Verified Review| Belfast to Gatwick with easyJet. Really rude check-in staff, then uncomfortable seating on plane that squeaked really loudly every time I moved. They might appear cheap but you get what you pay for. If you can afford a little more to fly with a reputable airline then do it - be aware that they'll sting you for baggage if they can, its how they make their money.
| 1
|
Turkish Airlines
|
✅Verified Review| Belgrade to Atlanta via Istanbul. Turkish Airlines are highly tentative to needs of its passengers. I had an amazing meal on short flight from Belgrade to Istanbul, then again excellent choice on a long haul from Istanbul to Atlanta. They have wi-fi which is free for business class and very fast. In other airlines this is charged and you have limitations on how much you use, plus not so consistent quality of connection. Seat is very comfortable and spacious, with nice lighting atmosphere. They give out small artificial candle that flickers. Very nice touch to feel like relaxed. I fly a lot for business and they have amazed me yet again.
| 10
|
Lufthansa
|
✅Verified Review| Belgrade to Brussels via Frankfurt. First time flying with Lufthansa and was not disappointed. Both flights were pleasant, cabin crew was very friendly, food was minimal but still tasty. Seats were slightly narrow but felt decent enough for short flights. Two-hour layover in Frankfurt was enough to get through security and passport control with time to spare. On arrival in Brussels proceeded straight to baggage claim, where I waited only a couple of minutes for my suitcase so I managed to catch the bus on time. On my way back to Belgrade flown via Munich instead, but the experience was equally good. Would definitely fly with Lufthansa again in the future.
| 9
|
Grupo AirFrance-KLM
|
✅Verified Review| Bengaluru to Toronto return via Paris. The crew will ignore you wherever possible, and courtesy levels will be zero. I have not had any issues during any of my 4 flights, this is just based on observance. The food quality is pathetic with few options to choose from. Most of the times the captain of the fligth just make annoucements in french and forgot to repeat it in english. When I pressed the call-the-staff button in the middle of the night for water, it stayed pressed during the whole flight and no one bothered to come over. When I went myself to take the water they informed that we are entering turbulence and if i need something i should just press the button.
| 1
|
EasyJet
|
✅Verified Review| Berlin SXF to Barcelona with easyJet on a one year old A320 reg. G-EZWU. Despite the horrible airport of SXF and sitting in my least prefered last row, the flight was really enjoyable. We departed about ten minutes late but arrived thirty minutes before the scheduled arrival time. New black seats although not reclining, are very comfy on short haul flights. The crew were very friendly and professional. Captain welcomed us onboard and gave detailed information about altitude, winds and the views we would see as the sun was setting when we took off. It was quite a while since I've flown easyJet but after this flight I will consider them a good alternative to other airlines like Vueling or Lufthansa on this route. The only problem was the completely chaotic boarding handled by BER Ground Services.
| 8
|
SAS
|
✅Verified Review| Berlin Tegel to Copenhagen. I like SAS in general. But this was terrible. The problem was the plane and its seats are dated. The seats were so used that you were like sliding to the middle. This meant that both me and the gentleman sitting next to me spent the flight trying to seat in our own seats. The staff were nice though.
| 5
|
Eurowings
|
✅Verified Review| Berlin Tegel to London Heathrow. First flight out cancelled at very short notice. Unsympathetic customer service who gave false information about availability of flights during the day, forcing us to rebook on the last flight out and so miss business meetings. Arrived at airport to find last flight out delayed by 30 mins. Very frustrated and disappointed with poor service.
| 2
|
Eurowings
|
✅Verified Review| Berlin Tegel to Stuttgart. Flight was delayed because crew not here. No info in lounge but only when you arrive at gate. When I ask when do we board (already 30 minutes after original boarding time), they have no clue because they don't get informed by airline. You just wait without any info.
| 4
|
Grupo AirFrance-KLM
|
✅Verified Review| Berlin to Amsterdam. Had a great experience with my 2 short flights. The staff was as friendly as possibly can, my wife is flying anxious and they offered their help throughout the flights. They even showed her an app on an iPad to help her overcome her fear! For a 55 min flight we even got snacks and drinks, I did not expect that. Pretty tasty too. And the ticket was quite cheap. I would love flying with KLM more often!
| 10
|
Vueling
|
✅Verified Review| Berlin to Barcelona. The problems started, when I wanted to do the online Check-in for my flight. When I wanted to start the process of checking in online, it wasn't possible. Because the flight has been canceled. They didn't send any message or information about that via e-mail. I just saw it "by accident" in that moment, 3 hours before the actual flight. The website gave me the option to change my flight. but the earliest possible date of flying was 9 days later. So I checked other airlines to be able to fly earlier since I had to go back as soon as possible but since it was such short term, all the flights where more than 200 euros and I couldn't affort that. So I had to change the date to 9 days later. The days after I checked the flights once in a while to see if there was another flight coming up and suddenly, there was another flight from Vueling for 7 days from the original flight. Since I had to go back as soon as possible I had to change my flight to that day to arrive at least 2 days earlier, that was cheaper than buying a new flight at another company, but I still had to pay 150 Euros. When I reclaimed the situation at Vueling, wanting a refund at least for that flight I had to pay, they denied it. Telling me that they acted as their policy describes it and that I had no right on anything. I wroted to them again and got the same answer, again.
| 1
|
EasyJet
|
✅Verified Review| Berlin to Glasgow. Great service from Easyjet. Well organised boarding in Berlin. Bought an up front seat which gives free speedy boarding with the seat and an extra bag. Plenty of room for bags onboard as ground crew where proactive at asking for voluntary bags to go into the hold. Cabin crew where very professional and quick service with the drinks service. Flight took off on time and arrived early into Glasgow.
| 10
|
Norwegian
|
✅Verified Review| Berlin to Los Angeles via Gatwick. The people at the checkin desk forced us to check a small carry on bag. This despite the airline stating that it allows one carry on bag and one personal items like a briefcase or handbag. We had purposefully packed everything we couldn't lose in the bag we were planning to carry on the plane. The over-officious staff tried to say it was a security reason. When we went through security, the officer was as equally puzzled by what the airline staff had said. And sure enough, most people on our flight had one carry on bag (same size or bigger than ours) and a briefcase, backpack, handbag that fits under the seat in front of you. I guess they were able to check in online and bypass the nasty ground staff. For some reason, Norwegian wouldn't let us check in online, maybe because we have a connection to a US flight. The thing that was also troubling is that Norwegian uses the same ground services company for luggage, as the one that lost our suitcase several days prior. I have never had such a problem on other European airlines, nor on US airlines. Lastly, we are connecting onto a flight to The US and booked the Premium cabin (Norwegian's discount business). However they still nickel and dimed us on the connecting flight, charging for water. Lastly, why do they have their checkin at Terminal D, but then make you walk to the opposite side of terminal A for their gates at SXF, and then make you take a bus to the plane? When changing planes at LGW, they tell you you have to be at the gate 1:20 before the flight time. This is also ridiculous. It doesn't take that long to board an airplane.
| 1
|
Jet2.com
|
✅Verified Review| Berlin to Madrid with Iberia Express. Very efficient boarding, the crew were making space in the overhead stowage and accompanying passengers to their seats which is very rare in Europe. The flight left Berlin late on a Friday evening most of the passenger were grumpy but the cabin crews have been smiling throughout the flight paying attention to small details. Definitely a great low cost experience.
| 9
|
EasyJet
|
✅Verified Review| Berlin to Nice. EasyJet was never my choice, but they do offer routes and often at cheap fares. So I headed to Berlin Schoenfeld instead of Berlin Tegel, suffering the inconvenience as well as the most squeezed seat in the air. But what do you expect paying my early booking fare. It was good that EasyJet always delivered me to my destination safely. Slight delay only.
| 6
|
Eurowings
|
✅Verified Review| Berlin to Phuket via Cologne with Eurowings - the flight to Phuket operated by SunExpress. One of the worst companies I've traveled. You have to pay for everything, so that makes your flight no cheaper than other better companies. I paid for a service that I didn't get, and when I ask about this service they didn't know anything about it. I paid also for 2 meals - the first one was ok, but the second one was just a half sandwich and bottle of water.
| 1
|
SAS
|
✅Verified Review| Berlin to Trondheim via Oslo. I fly with SAS frequently since I live in Norway and it is the only alternative of Star Alliance companies when moving around Europe. Compared to the others of the alliance SAS is definitely the worst. I cannot recount how many times flights are delayed for more than 40 minutes. Service is at a lower standard than even low-cost or charter flights. The planes are old and smelly. Above all, SAS is an expensive airline, and combining this with the provided service and the quality of the aircrafts warrants it as one of the worst value-for-money. Even their domestic rivals, Norwegian, although being a low-cost airline have a lot better aircraft and services. The low quality of SAS is making me think of not only never flying with them again but also switching to other alliance partnerships.
| 3
|
Lufthansa
|
✅Verified Review| Berlin-Tegel to Frankfurt. Flight from Frankfurt in the morning was late 45 min without obvious reasons. Flight back who was supposed to leave 7:15 has not yet started boarding at 7:30 - while they still keep saying it's late 20 min. Operations and info policy is very weak, also no coffee, no newspapers, nothing at the gate. And it's probably getting worser and higher prices since they do not have competition anymore. Definitely not premium!
| 4
|
Vueling
|
✅Verified Review| Bilbao to Gatwick. Pleasantly surprised after reading negative reviews. The plane left on time and arrived early. I'd booked a seat in row 2. Priority boarding was very straightforward. It was comfortable enough with adequate leg room. Back of the seat in front was rather grotty. Didn't eat or drink anything on board, so can't comment on what was on offer. Staff were fine.
| 5
|
Turkish Airlines
|
✅Verified Review| Billund to Delhi via Istanbul. On 29th July our travel from Billund via Istanbul was delayed by 24 hours due to heavy delay in first flight which resulted in missing next fligh.t We stuck at Istanbul airport with family and could not go out as we did not had working international credit card to get E-Visa. We had US Dollars in cash but there was no system at Istanbul airport to pay for E-Visa in cash. This resulted us spending 24 hours at airport with family and 1 year old baby. It was one of the worst experience we had. Ground staffs at Istanbul airport were very uncooperative.
| 2
|
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