Airline
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10
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Pegasus Airlines
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✅Verified Review| Cologne to Tehran via Istanbul. This is the first time my husband and I flew Pegasus Airlines and we think we will not fly them anymore ever again. The customer service was below average, the seats are tight and we are having problem with our inclusive meal in every sector of our flight. We have bought the Advantage package, which includes 30 kg luggage, seat selection and Sandwich + Beverage. None of the flight sector accepted our claiming of food because they said it was not shown in their list and we should have book it in advance online. But there was no function or page online that allows us to choose our sandwich. The crew does not even know what is included in the Package, seems like their knowledge our company's products is limited. I wrote an email to the customer service to solve this issue one week before our flight back to Cologne as there is no Pegasus office in Tehran. Unfortunately, they only reply my email today, which is 2 days after my return flight! The customer service just wrote a short 2 sentences email and told me that no food to be served on Tehran flight. But the whole case was not just Tehran, it was all the sectors! I have attached the booking page screen shot here, there was no where mentioning that we food was not included in Tehran flight which is what they are claiming, not even in our printed itinerary! The sandwich does not cost much of money and we are not petty about a sandwich, but the fact is we have paid for it and they should offer us the service that we have paid for! Below are the summaries of our flight experience with Pegasus:Cologne to Istanbul: Flight delayed due to the coup crisis in Istanbul (our bad luck!) but the ground staff handled the situation well. The crew on board were OK, the legroom is acceptable at this point. No food can be claimed according to crew as they don't have us in their list.Istanbul to Tehran: Crews were rude and unfriendly. Narrow legroom and seats are tight. No food can be claimed again.Tehran to Istanbul: Crews were OK. Narrow legroom and seats are tight. The representative from Tehran took our name and said she will settle the food problem for us, but when we were on board, no food can be claimed again.Istanbul to Cologne: Crews were OK. Narrow legroom and seats are tight. No food can be claimed again. There was a little girl sitting behind us and has been kicking our seat from the back for like 4 hours and she wouldn't stop even we complained to the mother and the stewardess even talked to the mother. The mother didn't care at all! This is the worst flight sector ever. We had the same problem with little kids behind us when we flew Turkish Airlines from Istanbul back to Frankfurt last year. I don't think this is the right was of operating an airline. Pegasus should consider changing their online system to be more user friendly and retrain their staff and crews about the products of the company.
| 2
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Norwegian
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✅Verified Review| Cologne-Bonn to Alicante. Norwegian was fantastic to fly with. Normally we fly Ryanair, which is ok but not the best. This was the first time that Norwegian was cheaper than Ryanair so we chose Norwegian. WiFi was not working. The leg room was better, the airplane was beautiful and everyone was friendly. Check-in at the airport (Alicante) by person and not by machine.
| 9
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Grupo IAG
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✅Verified Review| Commuter flight from Dublin T2 to Doncaster (UK) on ATR42. Functional waiting area with coffee and snacks available, before being bussed to the airplane for an on-time departure. The airplane was a 16 year old ATR42, and looked decidedly tatty and well worn inside. Interior panels were scratched and faded, seats were worn and had loose stitching. Only one FA for about 40 passengers raised safety and service concerns, but as I was in Row 5, at least I got my coffee (€ 3) quickly. No complaints about the flight, service, or anything else. Everything ran to time, and Doncaster airport is a breeze - land, step into terminal, and 5 minutes later you are outside.
| 7
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Wizz Air
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✅Verified Review| Complaining about airlines is almost redundant nowadays. We are all aware of long lines, bad service and endless excuses to make travel unnecessarily complicated. However, Wizz Air redefines the low standards most airlines abide by in today's travel landscape. I decided to travel with Wizz due to their decent hours, considering other flights would take longer to fly from Abu Dhabi to Norway. I had never flown Wizz, and quite frankly never will again. Their information and ticketing says that they allow one small carry-on piece and a personal item. Upon arriving at the airport it becomes a matter of 'or' rather than 'and'. Suddenly, strict rules and regulations apply and a fee of 190 aed ($52) is tagged on. Their definition of "small bag" is the size of a woman's purse according to the person at the counter. Furthermore, trying to argue about the size stated on the ticket and the counter person's definition is pointless as there is no manager available to verify the size. Again, most positions are not manned by people who can make one decision, instead they're only there to follow some ominous rules that I'm willing to bet they don't even know themselves. Airlines like Wizz prey on the blurred lines between miscommunication and misleading so to avoid that, follow their rules as many others have suggested. Better yet, I would suggest not to fly them at all. At face value the ticket price seems great, but quite frankly it's only a small percentage off of the price bigger carriers charge. In addition, Wizz flies out of DWC - an airport between Dubai and Abu Dhabi - for which a cab ride is 200 AED ($54). So, add the base fare, a small hand bag and a cab fare, and Qatar, Etihad and other local international carriers sound like bargain themselves.
| 1
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Pegasus Airlines
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✅Verified Review| Contrary to some other postings here, I'm happy with what I got with Pegasus Airlines. Modern airplane (737 Next Gen, TC-AIS) from Baghdad to Berlin via Istanbul, on time departures, friendly cabin staff, clean cabin, decent seats with sufficient legroom (Turkish Airlines are worse in economy) - all at reasonable prices (half of what Turkish has offered). No hassles, smooth alternative getting from A to B. Bring your own device, as they don't have entertainment onboard. Will for sure fly again, great value for money.
| 9
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SAS
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✅Verified Review| Copenhagen to Aalborg. Flying with SAS was a pleasant experience. The overall rating I'm giving is 9 of 10, because something edible is missing. A nice Scandinavian whole grain bun with something in it would be super! When flying domestic in Sweden I usually fly BRA, because of their inflight service. It's not just the cost of the bun but also the value of the atmosphere it creates in the cabin, when the staff is given a pretty simple tool to give service to the guests. Coffee / tea is fine - and better than nothing - but it lacks the edible component. Flying Norwegian on the other hand - with no service what so ever, and thus no atmosphere in the cabin - is a no go for me.
| 9
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SAS
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✅Verified Review| Copenhagen to Athens. I chose SAS due to the fact that the ticket was 100 euros less than the company that I prefer to fly. However, my experience with the SAS was not pleasant at all. They are not a low cost company, because the prices are not cheap, so I expected to find a company with cleaner planes, toilets with toilet paper, flight attendants being smily and willing to help. Instead, I found dirty seats, dirty toilets no paper available and unfriendly flight attendants. I am sorry, SAS, I will try to avoid your flights in the future. Also, why don't you offer water on your flights? why do we have to pay for it?
| 3
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Norwegian
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✅Verified Review| Copenhagen to Bangkok. First time using Norwegian and will use them again for another long haul journey. The aircraft was modern, spacious, and had a great IFE system that I thought for a budget airline was just as good as every other non budget long haul experience. Crew were average and flight was on time!
| 10
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Vueling
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✅Verified Review| Copenhagen to Barcelona. Vueling along with SAS are among airlines I try hard to avoid, but I had the misfortune of flying 4 almost consecutive Vueling flights not of my choice. This flight I booked with BA and am rudely told by the check-in staff that Vueling is not of Oneworld, so no membership benefits. But how about the fact that my flight being sold as BA8839? As a result, and as expected, there is no service on air (they do sell food etc hard), and the seat is straight (non-reclining), squeezed, and no TV. It did depart early and arrived early by 10 minutes.
| 4
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SAS
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✅Verified Review| Copenhagen to Chicago. SAS has a fantastic business class product for long distance flights. I love the fact that all seats have direct aisle access. The food was fab and staff amazing. I also like the buffet bar. Never got the WiFi to work though and gave up on that.
| 10
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Turkish Airlines
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✅Verified Review| Copenhagen to Dar es Salaam via Istanbul with Turkish Airlines. For a couple of years I have flown quite a lot with this airline and I have been very satisfied with the service and performance, however recently it seems like the previous high standard is declining. The flight from Copenhagen to Istanbul was okay, but the journey from Istanbul to Dar Es Salaam was nothing to write home about - not something good at least. Mediocre meal, uninterested crew, fixed seat without any possibility for adjustments etc. I hope that Turkish Airlines will show it previous strength and performance on the way back. I will still recommend THY on this background.
| 3
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Norwegian
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✅Verified Review| Copenhagen to Dublin. Had many flight with Norwegian company before, never had such a trouble. Couldn't get my check in online, tried over 20 times during 24h, because sometimes might be some internet troubles or some other things. So came up to Copenhagen airport to do check-in at check-in machine, tried over 5 machines, couldn't do that because I had ID-card, so was looking for the Norwegian desk to sort that out. They don't have that. You need to go to baggage desk. Wait in the waiting line, and heard then two guys couldn't get check-in because gates are closed, checked the time, my gates closing shortly, asked everybody to allow me to sort that out and got the same answer, sorry you not gonna fly today. It cost me 180€ to get other ticket with other company next day and done check in in less then a minute.
| 1
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Norwegian
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✅Verified Review| Copenhagen to Ft Lauderdale. Very modern Boeing 787 is used on this route with comfortable seats and good entertainment. However, due to Norwegian being a low-cost carrier, there are no free blankets or pillows handed out to the passengers. They are available for purchase. The food was poor as well. There are additional snacks available for purchase. The cabin crew was very friendly and the service was very good.
| 6
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EasyJet
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✅Verified Review| Copenhagen to Gatwick check-in was done on the app, and I didn't have any checkin baggage, so went straight to departure. The boarding gate and arrival gate were both very far from the airport main shopping area. Especially in CPH, the easyJet and Ryanair boarding area F is the farthest among all the boarding gates. The seat pitch was good for a low-cost airline. I felt comfortable at my seat, where my knees didn't touch the back of the front seat. (I'm 188cm tall). Cabin crew were friendly and efficient. All in all, it was a pleasant flight, and good value for money.
| 7
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Norwegian
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✅Verified Review| Copenhagen to Helsinki. The flight departed in the evening with one hour delay, I received the message on my phone, but I was already at the airport at that moment. The plane was half occupied by passengers, that allowed me to have three seats for me, so window and aisle at the same time. The crew was super friendly and when I asked for the coffee menu and realise that they didn't accepted my card, since I didn't had cash with me, they offered me a free coffee! It was my first time flying with Norwegian and I really enjoyed the flight, going to fly with them again, at the same level of conventional airlines withing Europe, really recommended.
| 9
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SAS
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✅Verified Review| Copenhagen to London Heathrow. I normally travel BA on this route , this time the one way price was decent so I thought I would try SAS. Check-in was painless. Onboard it really is the absolute bare minimum with SAS, the crew don't seem to enjoy their work , no smiles very stern not the best representation of the Nordic countries. I'll stick to BA from now on this route.
| 3
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Norwegian
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✅Verified Review| Copenhagen to Malaga. Best experince for a discount flight I have had. I boarded the flight with a burning mouth from a spicy pizza. I ask the staff if it was possible to purchase a drink before flight. She gave me a bottle of water. The staff is happy and very friendly everything was done with a big smile. Very entertaining staff also. One of my best flight experiences. And of course the wifi which I am using right now to write this is just perfect!
| 10
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SAS
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✅Verified Review| Copenhagen to Newark return. Just got back from New York, where I traveling to/from Newark within 1 week. I like SAS and that it feels like home when traveling, but this was not good. Firstly, the service onboard was great. All of the cabin crew was just as should be. However, the problem was the aircraft! One of the reasons I chose SAS was their new upgraded cabin in economy (wifi etc.), but the first aircraft from CPH-EWR was their spare aircraft because of technical difficulties on the original. It is annoying, but I would prefer to fly a plane that works even though having to give up on comfort. But one week after, on the return flight, I was once again (within one week) put on another spare aircraft. This seems very suspicious and completely unacceptable. For an 8-hour flight in a worn-down, old and grubby plane, this is far from the initial reason in choosing SAS. We did get Ipads, which was great, but it lacked the inflight information etc. that I love watching. I will use SAS on european flights, but I would not use them again on long-haul economy class. Lufthansa is much much better, but their timetable did not fit mine for this flight. I also find it frustrating, that you have to pay for beverages outside of meal service. I knew this from the beginning, but it still annoys me and makes them weak in comparison to e.g. Lufthansa.
| 1
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Norwegian
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✅Verified Review| Copenhagen to Nice. Free cabin bag, free seat to choose, on time, cabin crew available and friendly. Food and drinks onboard very good quality and cheap particularly for the wine. I didn't expect for the cheap price of flight to get such good service. I usually don't like flights lasting more than 2 hours and this one was more than 3 hours. During the flights we could also watch TV, different programs.
| 10
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Norwegian
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✅Verified Review| Copenhagen to Oslo. Self service check in was smooth. Staff on ground was helpful in assisting with their self service baggage dropping. Boarding was smooth as flight was not full. FA's were courteous. Wifi is available but were slow, still you can watch some programmed videos on their app which you can download on your own device.
| 8
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Grupo AirFrance-KLM
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✅Verified Review| Copenhagen to Paris. Nice clean airplane. Comfertable seats with adequate leg room (I am 179cm long). Seats are locked in upright position - ok for a short flight (<2h). Nice service onboard with complementary drink and snacks. Flight according to schedule, and very helpful personell while boarding as many passangers travelled with large handluggage. Overall a nice experience!
| 8
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Norwegian
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✅Verified Review| Copenhagen to Riga. Always troubles with flight times. The previous time my flight (Aal-CPH, which takes 45 minutes) was delayed for almost an hour, which caused me to miss the next flight. Flight attendants promised that I can get help at the airport, but all the standard were already closed. The phone number works only during office hours, so there was no way I could contact the company. This time I arrived to the gate 20 minutes before the time on the ticket, but there was no one there. I had to watch my plane just stand there for 20 minutes and then leave!
| 2
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SAS
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✅Verified Review| Copenhagen to San Francisco with SAS Scandinavian. The new business class cabin. Very comfortable seats. Very friendly and good service. 4 choices of meal. 2 choices of white wine and 2 of red. Entertainment system was good but I miss the classical music. Not so many other music choices either. Arrived 20 min before scheduled arrival. Wi-Fi was on board.
| 9
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SAS
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✅Verified Review| Copenhagen to Split. As part of a rescheduled flight route taking us to Split then back to the UK we were a bit worried as we had never flown SAS before 0 only a five minute delay to push back, attentive staff for my blind wife and plenty of legroom in standard economy, even a free cup of tea! Very keen to assist us off the flight too. Praise also for the staff on SAS ticket desk at Copenhagen who printed boarding passes and assisted five frazzled passengers ( us!) to escape missed flight hell!
| 9
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SAS
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✅Verified Review| Copenhagen to Stockholm, a 7.20am flight, so up very early. SAS Plus (SAS Premium Economy), took up all the first 21 rows, thus cabin crew was very busy serving breakfast. Not really a memorable flight, though seat 10A is the best seat on the plane. Breakfast box is quite boring, though the warm bread offered was of good quality. There were a lot of people in CPH, thus the ground service was nice, since SAS Plus gets you fast track, so security only takes 2 mins.
| 7
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Norwegian
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✅Verified Review| Copenhagen to Stockholm. I'm a frequent Norwegian flyer, and have for a long time liked it a lot. It seems like Norwegian outsource many of their flights to Smartlynx Airlines, and it is terrible. Today the plane is delayed 1.5 hours. That is unacceptable. Smartlynx Airlines fly A320's instead of Norwegian new Boeings and that means the boarding can only happen from the front (so it takes twice as ling and gets the arrival even more delayed), there is less luggage room in the cabin (so they have to check in last minute extra luggages, which delays the process) and there is no wifi on the plane.
| 4
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SAS
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✅Verified Review| Copenhagen to Stuttgart. Absolutely another budget airline that doesn’t deserve to be part of star alliance. Besides the horrible flight I had with SAS 2 years ago this flight here proved that they can’t even compete with Germanwings. No food or cold drinks offered on board - only tea and coffee. Rubbish airport with no silver lounge - definitely not meeting star alliance standards. Of course flight was delayed.
| 2
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EasyJet
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✅Verified Review| Corfu to Gatwick. It is known at Corfu airport that passengers are bused out to and from the aircraft. Therefore, when being bused out - easyJet are ripping you off for the "Speedy Boarding" fee as they is no option to speedy board - just chaos. Then when you write to them to seek a refund, they say they are not responsible for the "airport atmosphere" - Go Figure? They must conduct an assessment at Corfu annually, therefore, they are aware of what the "airport atmosphere" is! Their answer to this is not acceptable and I am just making people aware of their "rip-off - not interested" attitude!
| 1
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Grupo AirFrance-KLM
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✅Verified Review| DXB-AMS-UIO and GYE-AMS-DXB. Dubai to Quito and Guayaquil to Amsterdam, 3 legs in B777-200 and last leg in B777-300. It is the first time I have travelled with KLM and I must say it won’t be the last. I am really impressed with the quality of everything: fantastic clean aircrafts, comfortable seats, leg space which is the largest in the industry I believe for economy class, very experienced Pilots with smooth take offs and landings (in the Andes Mountains to be specific) amazing entertainment with Arabic movies and Halal food options on the Dubai legs, but most important I have to praise the flight attendants. They might be mostly above the 45 age range but they were all very active throughout the 4 legs I had with KLM, even the 12 hrs flights and they handled the situation of the delay due to the technical error with a lot of experience and patience and never showed any attitude to any passenger even the Humble Andean old ladies sitting next to me. They were very friendly and helpful especially to me to make me catch my connection in Amsterdam and they let me go first off the plane. They kept me informed about my Dubai flight situation. Even when my luggage didn’t make it to my Dubai flight the situation was handled in a very professional way. I arrived in Dubai and headed to the lost luggage desk to be surprised that the agent was emailed by KLM about my luggage situation and informed me that my luggage would be delivered on the next flight which was emailed to me as well by the airline. My luggage arrived safely and was delivered to me followed by another apology email for the incident. No wonder KLM is the oldest airline still in service and celebrating 98 years. Thank you KLM for making my birthday trip across the Atlantic so memorable and unforgettable and you will be my airline of choice for the future.
| 9
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Turkish Airlines
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✅Verified Review| Dammam to London via Istanbul. Paid for seat reservations on both flights and they were not honoured. When I asked the flight team I was told there was nothing that could be done. When I then complained to the airline I was basically told that changes to aircrafts are made and they don't feel the need to inform you of those changes or refund the price that you have paid for the seat reservations. Deeply unhappy. I will not be using them again.
| 1
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Turkish Airlines
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✅Verified Review| Dar es Salaam to London via Istanbul. I was on an overnight flight from Dar es Salaam departing at 03.25 to arrive at Attaturk Airport at 10.25 later that morning. The plane was an old model and the seats did not recline completely. Sleep was not easy. One of the stewardess's in the business section could barely speak English, was unable to make herself understood and spent a lot of time opening & shutting overhead compartments in the business section, making it difficult for me to sleep (I was in seat 2B). My problem arose at Attaturk Airport when, only having a 2 hour layover, I chose to go to the business class lounge to relax until the connecting flight to London. However, I fell asleep and woke 20 minutes before take off. What I hadn't realised was that the gate was a 25 minute walk from the lounge and though I ran I made it to the gate only to be told the gate had closed, that I would need to go to the information desk to get another ticket for an alternative flight to London. When asked for instructions to the information desk, I was given incorrect information as to how to get there. Every member of the ground staff I asked told me a different direction, and were most unhelpful. Eventually I was told I needed to go to the transfer department - again given incorrect directions. Finally when I spoke to a member of staff there, he told me I had to go to the ticket office as he could not issue a ticket for me. Again, I was given incorrect directions to the ticket office. Back to information, who told me I had to go through passport control. When I got there I was told I needed a visa. Why? After all I'm airside, I'm not leaving the airport - no one had the courtesy to tell me that the only place I could buy a new ticket was outside the transit area. Again, I was given incorrect directions to the visa desk. I purchased a visa that cost me £20, went through passport control and eventually managed to find the ticket office. Again, I was met by very surly ticket office sales staff who were most unhelpful and who tore up my boarding pass & suggested I would have to pay a further £1050 for a business class ticket or £435 for a single economy ticket. She suggested if I wanted to try to buy one cheaper, I could do so online. When asked what the Wi-Fi code was, I was told there wasn't any. Having no alternative but to buy the economy ticket, I was then told to go to the incorrect check in desk! Standing in line for ages, when I got to the desk, I was told I had to go to 'C' section. Finally I came across the one and only helpful staff member, who understood my predicament, was sympathetic and helped me through the process of locating my luggage (which had obviously been off loaded from the original aircraft I was supposed to be on) and assured me it would be on the flight I was now booked on. I was aware that I had a restricted ticket and would therefore forfeit the ticket for a no show, or cancellation etc, however, what I did not expect was the rudeness and unhelpfulness from Turkish Airlines ground staff. I certainly would never book with Turkish Airlines again. It was a nightmare.
| 1
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Wizz Air
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✅Verified Review| Definitely is the worst company to fly. The cabin luggage is smaller then usual, a surprise you have to pay 40 pounds. Try do do my check in online one day before but they have done already, so I thought was fine and surprise you didn't do your check in online the desk lady told me, I explain that I tried but was done - 32 pounds. Staff desorganized and the flight was more then half hour late. I'll never fly wizzair again
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Delayed at stop off in Africa and was on the ground in the plane for over 3 hrs. No food or water was offered to any passengers. No info was briefed on why the delay. The worst flight I have ever been on, unfriendly staff, leading to almost missing connecting flight in France. Managed to get connecting flight but baggage never made it. Got back to UK and told air France that I needed my baggage the next day as I was due to fly again 2 days after landing. I had a text from them saying they would only deliver baggage a day after I am due to fly. Called up to challenge delivery time and the staff member in the baggage department was the most unhelpful, rude person. All in all. I would recommend staying as far away from Air France. Still don't have my bags or an answer on when I'm getting them.
| 1
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Turkish Airlines
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✅Verified Review| Delayed take off from Seoul to Athens via Istanbul with Turkish Airlines . Longer trip time (10.5 hours) from the reverse trip (Istanbul to Seoul) though the present voyage is anti-clock wise i.e. you earn some distance from earth's clockwise rotation. Same flight from Istanbul to Seoul was 9.5 hrs. Insufficient cleanliness of the cabin. Normal service. Food variety short. Seats on both flights had small space with front seat, knees were stuck on front seat for a medium size man (1.75 height).
| 6
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Wizz Air
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✅Verified Review| Do not fall for this airline's prices. There is a clear money-grabbing scheme to charge passengers with cabin luggage that will easily fit into other airline's allowances - including other cheap carriers. Both our bags have been used without problems on easyJet, Jet2 and British Airways. I know we should have double checked the sizes but having used these bags before, we didn't. The staff go down the line of queuing passengers checking bags to take payments (plane also 1 hour late), which was £40 for each bag on each leg. That added £160 to our city break. We were silly but even so people should be aware.
| 4
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Wizz Air
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✅Verified Review| Do not fly Wizzair. Flew from Luton to Prague. The Airbus A320 I have flown in previously but Wizzair's seating configuration made travel massively uncomfortable - seat base size inadequate and insufficient leg room. Planes were late and we were treated like cattle. Bad experience never to be repeated.
| 1
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Turkish Airlines
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✅Verified Review| Do not opt for Turkish Airlines especially when you have a layover. Our layover was 1.5 hours in Istanbul while going from Berlin to Mumbai and back. In both cases, the first flight was late, giving us barely 30 mins to catch the next flight whose gate was really far away. The connecting flight was also Turkish Airlines, but still there was no support at the airport even though their first flight was late. While coming back from Mumbai, at Istanbul, there was an additional security check and the queue was long and our flight was in 15 mins! Nobody gave us any support there either and by some luck, one of the fellow passengers in the same situation was told by people waiting with us that we can go to priority security check if the flight is leaving soon. There was no sign for this or any indication from either Turkish Airlines or airport staff. We barely made it to the next flight 2 mins before gate closed even though the aircraft didn't take off for next 30 mins or more. I regret choosing Turkish Airlines and their lack of punctuality and support.
| 1
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SAS
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✅Verified Review| Don’t buy tickets if it’s more than 100€ because it isn't worth it, SAS is a low cost airline with a disaster service and assistance. Your flight can be canceled more than once and delayed in the same time. Then you will fly through a connection. This is my story, just a disaster.
| 1
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Wizz Air
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✅Verified Review| Dortmund to Katowice. The prices are good, we paid a round 25 Euros per flight, so you cannot expect a lot of service. The flight was punctual and cabin crew was friendly. Also the airplane was modern. Negative abput this flight was the overhead locker which was too small for the amount of luggage on this flight. Also there was not really a lot of space im the plane in general. The expierince onboard was still good.
| 7
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Wizz Air
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✅Verified Review| Dortmund to Katowice. This time we flew with a newer A320-200 with Sharklets. So this plane was more modern than the older A320 of the fleet of Wizz Air. The seats were okay not too comfortable. The crew was friendly and helpful. The prices for food and drinks are also ok, a Cola costs around 2 Euros. The plan boarded punctual und also arrived punctual. I cant complain about this flight, great value for money.
| 8
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Lufthansa
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✅Verified Review| Dresden to London Heathrow via Munich. Credit where credit is due. Flights all delayed due to terrible weather yet Lufthansa did a fantastic job getting me to my connection with an individual taxi style transfer from plane to plane at Munich allowing me to make a meeting in London. Really very efficient and well planned transfer operation as I have witnessed on a few other trips as well. Would highly recommend transiting through Lufthansa hubs (both Munich and Frankfurt).
| 9
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Turkish Airlines
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✅Verified Review| Dubai to Amsterdam via Istanbul SAW. Departed late in DXB. Upon boarding the plane, cabin was totally hot and the whole flight it was uncomfortable. We were able to catch our flight to AMS despite that we were running to the gate. 20mins++ we were still on ground and while looking at our window I saw my luggage as well as my friends luggage just lying outside our aircraft, until our plane pushes back, I was able to take a photo of it. Upon arrival in Amsterdam our luggage didn't come out from the conveyor and declared as mishandled luggage. No direct TK staff spoke to us, no amenities provided to be used while in Amsterdam as we are not non resident.
| 4
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Pegasus Airlines
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✅Verified Review| Dubai to Athens via Istanbul. The worst experience of my life. We waited more than 4hrs in the flight and the crew attendant simply told us she does not know what is happening and cannot help us. All passengers were angry and some had to cancel their flights and some put in a hotel saying that the next flight will be tomorrow morning and we will be informed of our new booking but still no answer - just keep waiting. On top of that no one answer your call when you call the agency. Cheap airline and cheap service - never again will travel with Pegasus.
| 1
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Pegasus Airlines
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✅Verified Review| Dubai to Dusseldorf via Istanbul Sabiha. I have never been so disappointed with any company. The flight was supposed to leave at 04:20 but was being delayed several times. Every time the provision of information was below par, one employee of the airport/Pegasus came to explain what was going on to a couple of passengers who would then (or not) spread the information to the other passengers. This went on until about 9 in the morning when the news spread that the flight had been cancelled and that our luggage would be returned to us. Again, we only heard this information from other passengers. All we were left with was a phone number which was of course not available. As we had to go back home on that date we saw no other way than to book an expensive replacement flight. As the service number did not work we sent an email to Pegasus customer service to which we never had a reply. The next day, when we were already back home, I received an email wishing us a good flight on the 5th August from Dubai to Dusseldorf. No-one had ever communicated with us that we were booked on a flight from Dubai to Dusseldorf, this was the first time we found out. This is exemplary for how Pegasus communicates with its customers, or how it fails to communicate. The next step was to get back the ticket prices we paid, we were entitled to a compensation and on the phone Pegasus agreed to transfer this money back to us within a week. After two weeks, no money had been transferred, I contacted the customer service by mail asking for the money. First they said that I agreed not to ask for any compensation (why would I do that?), after a couple of mails back and forth they finally agreed to transfer the money and asked for my bank details. This has now been over a month and despite several calls and emails no-one has ever properly replied to me.
| 1
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Eurowings
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✅Verified Review| Dubai to Koln-Bonn with Eurowings. Poor service and communication. 19 hrs delay at Dubai airport for no apparent reason? Not the delay was the worst problem but the lack of communication. Nobody is available for comment or help. Staff is nowhere to find at the airport.
| 1
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Wizz Air
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✅Verified Review| Dubai to Sofia. Had a very nice flight, the cabin crew was really helpful and good. Comfortable flight, on time. Good airport staff in Dubai World Central Airport. Just wrote this review since I had read many negative reviews for Wizz Air before my travel. Good feeling.
| 10
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Grupo IAG
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✅Verified Review| Dublin - Lisbon. Evening flight out of Dublin (18.50) on 13th July delayed by over an hour due to late arrival of aircraft from Verona, Italy thus it was almost 8pm before EI486 took off. Crew apologetic. Boarding was well-organised despite a long queue forming before flight was ready. There was no surge of passengers rushing towards the gate as can happen with other airlines. Gate staff segmented passengers with priority and zonal boarding. Flight otherwise was pretty uneventful. Staff service onboard was swift and crew friendly. Despite the very late departure flight landed into Lisbon only a half hour behind schedule at 22.10 however relatively long wait for baggage arrival at belt after paying €35 to checkin the bag.
| 8
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Grupo IAG
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✅Verified Review| Dublin to Alicante. To start I decided to bring my wife on a short break of 5 nights to Alicante for our upcoming 10 year wedding anniversary.I thought that I would book a holiday with 2 of our friends and without the kids which is the first time ever. We booked flights to Alicante flying from and back to Belfast for the 21-26 Sept 17 only to be emailed that due to operational commitments that the flights are cancelled. We got compensated and sorted things out, no big deal. We book for Dublin and arrive that day nearly 4 hours early only to be told that due to technical faults our flight was delayed by nearly 2 hours give or take. We got over that as going on a holiday even though we knew that because of their delay we were going to miss out on a full night in our apartment. The real mess started when we boarded the plane. To start we were on the same row 13 with 2 of us on each side. The group of people sitting behind us were drunk when they were allowed on board and they sat directly behind our rows about 3 to 4 rows on each side and the worst was sitting right behind my seat. She was in her mid 40’s and I couldn’t believe the filthy language coming out of her mouth in such a small enclosed area. She was making constant burping noises, cursing, everything that she had to say was shouted or screamed and constant sexual remarks to the male passengers across and behind her. The head flight attendant knew these people were full of drink because before the flight even took off they were shouting and roaring so she comes down a row in front of us and starts telling them that she can take anyone she wants off now who are acting to loud or she has the power to divert the plane at any stage if she feels fit and then disappeared straight away and left the customers to listen to the filth for the rest of the flight (Unbelievable). Just before take off another flight attendant asked me was I ok and I turned around and said to her was she kidding me and with that also disappeared. Again same thing happened during the flight. So we keep there the whole flight listening to this when 10 mins before landing the head flight attendant comes down to me and says are we ok which I really couldn’t believe just 10 mins to go so I tell her everything and said that it was a disgrace and she then says that people who were sitting 2 rows up from us that she moved them to the front of the plane because of the noise and brutal language. This I couldn’t believe as we were directly in front of the noise which I let her know. During all this my wife starts to cry infront of this attendant because of how upset she was that we were left there for the flight listening to all that was going on. In getting off the plane I also let the captain know and told him that it was a joke that he let them on the plane in the first place. I pointed out that if we had reported the noise to the flight attendant (Which she knew was going on) that next thing we would meet this group in the terminal or at our resort and end up getting harassed or worse.
| 1
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Grupo IAG
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✅Verified Review| Dublin to Brussels on Aer Lingus 06.40 flight. Only gripe is checked in terminal 2 and was advised at checkin flight was to depart from terminal 1. A pleasnt flight, very nice crew, pre-ordered breakfast was served very promptly. The selection from the buy on board menu is really terrible, no fruit salads anymore, poor selection of sandwiches. I don't understand this as it's the one area an airline can boost its customer feel good appeal. I notice other travellers have been expressing similar views , but overall I still like to fly with them.
| 7
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Grupo IAG
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✅Verified Review| Dublin to Brussels. As said elsewhere a no frills airline pretending to be more. No business class to Europe but they will sell premium tickets for front seats (six across as economy) priority lane security and lounge access. The lounge is just OK with limited choice of food. Aer Lingus is the most delayed and highest cancelled flights airline I have flown, to the point I have stopped using them unless they are the only option. On my flights to Brussels from Dublin both legs were late, for Brussels you are emailed a pass for the BA lounge before your flight but unless you ask at check in your boarding pass won't be stamped for the priority security lane. As our flight was delayed and the lounge is that of IAG partner BA we were thrown out after the last BA flight left. The only upside was that the flight crew and Dublin ground staff to their credit are for the most part professional and pleasant. But Aer Lingus agents abroad can be rude - that I was told by their agents in TLS since (on a flight my daughter was taking) "we don't do customer service if you have a problem with that complain to the police". I'll stick to Air France and change flights in CDG on EU short haul routes in future, at least they have customer service and know what it means.
| 1
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Grupo IAG
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✅Verified Review| Dublin to Düsseldorf. Great flight. The boarding was perfectly on time and because I had a checked bag priority boarding was free also the seat selection for every seat on the plane, so I chose the seat 1F which included extra leg room. However the was no included free drinks or snacks on board and because I booked last minute the flight was quite expensive. Otherwise I recommend this airline!
| 7
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Grupo IAG
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✅Verified Review| Dublin to Fuerteventura EI770 on December 27th with my wife. Seats 5a and 5b. We waited until after the food and drink service finished before reclining our seats. The people behind were kicking and pulling the seats for quite a lot of the way. About 40 mins before landing the man behind just pushed my wife's seat forward aggressively several times. We called the cabin crew, and the CSD came down to us. Despite the couple behind being quite drunk, and very aggressive, her way of dealing with the situation was to ask us to put our seats upright. We complied with her request and then had to put up with our seats being kicked and loud comments for the remainder of the flight. This is the worst experience I have ever had on any airline, and it was compounded by the way it was dealt with. At no point did the CSD speak to them and ask them to calm down, nor did she ask them to stop disturbing us. It felt like we were being punished by the airline, and that the most aggressive passengers were being rewarded. If they were that drunk over three hours into the flight then it had to be due to drink sold onboard to them, and this is unacceptable. I appreciate that the CSD did what they felt would easily diffuse the situation, and we complied with her request. However she should have made appropriate requests of the other passengers, and she did not. When we landed and had just left the runway, the drunk guy behind stood up in the aisle and proceeded to get his luggage down, we were on the taxiway, they just left him alone despite this being a safety issue. I received a form response from Aer Lngus, and I thought they would at least give us a complimentary drink on our return flight, but nothing. I have to give this the lowest possible rating as it was the worst flying experience in my life, including customer service.
| 1
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Grupo IAG
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✅Verified Review| Dublin to Gatwick. Terminal 2 in Dublin is a superb new facility. I had to use and automated check-in system and an automated bag drop. This was tolerable but there were very few uniformed staff around and I saw elderly people and a young family struggling. Boarding was efficient with a female pilot and co-pilot who made clear announcements. The cabin crew were friendly and helpful and offered drinks and snacks for sale. The cabin was spotless and the use of the Irish language is appreciated. Leaving the flight was reasonable but one had to use a transfer bus followed by a series of staircases none of which would be suitable for elderly people. There were no staff at hand to help. I will happily fly Aer Lingus again.
| 6
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Eurowings
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✅Verified Review| Dublin to Hamburg via Dusseldorf. Dublin had with catastrophic boarding. The gate we were waiting at, wasn't even equipped with seats. Consequently we missed our takeoff slot which meant missing our flight connection at DUS. It was clear when we took off, that we would require assistance in DUS. When we arrived late in DUS, we were told by the crew to contact the Eurowings staff on the ground. There was none. We passed the passport inspection. After that we found a Eurowings desk, with a Eurowings employee who watched an employee of the airport, who was explaining that he wasn't in charge of anything. He told us, to find the ticketing desk of Eurowings. The Eurowings woman smiled and looked friendly, but she said nothing. So we found the Eurowings ticketing desk in the terminal. There we met the first helpful Eurowings employee. He made a booking for us on the evening flight to HAM, and he asked us why we had no luggage with us. Before we could get our new boarding passes, we should "go and find it". He literally said, that Eurowings doesn't care about luggage which is rejected due to missing flights. We were told to find a door with a bell. Of course, we didn't find it. Finally the police and the customs authority and the airport authority assisted us in finding the door an in reentering the arrival hall, Eurowings did nothing. We found our bags just standing somewhere. Eurowings calls this place the mobile baggage-desk. There was no staff. Ther was no desk, not even a sign, there was luggage all over the place. Eurowings will fly you to your destination. They don't care about service, except you pay €3 for a coffee. When Eurowings offers flight connections, they should assist their passengers when something goes wrong and not leaving all problems to the airport und the customer.
| 1
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Grupo IAG
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✅Verified Review| Dublin to Heathrow. Over the last few months I have travelled quite often for business and family purposes. This flight stood out. I had a very early check-in and found the staff on the check-in desk to be remarkably friendly and helpful too. Boarding was for a change, organised and well managed and the cabin crew were very welcoming too. One cabin crew member remembered me from a previous flight and went out of her way to make a conversation with me. I appreciated that. Drinks and snacks were for sale and the staff worked very hard to make the flight enjoyable and memorable. The crew of this Aer Lingus flight won me over and I will book Aer Lingus again in the future.
| 9
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Turkish Airlines
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✅Verified Review| Dublin to Istanbul. I enjoyed my flight. It left on time and check in and boarding went very smoothly. The meal was very tasty. I was a bit surprised that they served breakfast given the flight left at 10.50. Towards the end of the flight there were drinks being served which was very much appreciated.
| 7
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Turkish Airlines
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✅Verified Review| Dublin to Istanbul. I was impressed by the flight. Check in and boarding went well. The staff were very friendly and helpful, particularly with the younger passengers. The meal was very tasty, although I was surprised they served a breakfast for a late morning departure. IFE was very good.
| 7
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Grupo IAG
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✅Verified Review| Dublin to London Heathrow in Flex class, connecting to Bahrain. Flight delayed by 40 minutes due to slot delay. Arrived to LHR and made up some time with a 90 minute connection time from T2 to T4. I will say the crew were great with the Cabin supervisor being very efficent, friendly and professional. Arrived Bahrain no bag, this is the second time I have flown Aer Lingus and they have lost the bags both times. Not good enough if you paying nearly 400 euro for a ticket on such a short flight, Bag has just arrived to Bahrain but alas late for my meeting so I am sitting here in jeans and a T shirt. Last time I fly them as per last time bags went missing for 3 days on a 4 day trip and got zero response or compensation from them. Also as per many others avoiding LHR like the plague for connections.
| 2
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Grupo IAG
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✅Verified Review| Dublin to London Heathrow return. I was planning a day trip to London, and as I hadn’t travelled through Heathrow for over two years, I was curious to see how it had evolved since 09th July 2014 when Aer Lingus moved their operation from Heathrow Terminal 1 to Terminal 2. At the time, four main benefits arising from moving to T2 were heavily publicised: Public transport within 15 minutes of landing. Luxurious Gold Circle Lounge within minutes of check in. State of the art facilities. A seamless faster security and check in process. In addition, this was my first booking since the introduction of Aer Lingus’ loyalty programme, now named “Aer Clubâ€. The booking process on Aer Lingus website remains broadly the same. The three fare types are now named Saver, Plus & Advantage with each earning a different amount of tier credits. One benefit I noticed is that when selecting the Plus fare, all seats are now included as complimentary: heretofore the front rows had to be paid for. As I was travelling within the 30 day window, I was able to check in immediately and print my boarding passes. I arrived at Dublin Airport at 7.00am for my 0845 am flight. I wanted to enquire about changing my seat on the outbound leg, and I called to the Gold Circle check in desk. Staff greeted me with a smile and within seconds had issued me with a new boarding card, and wished me a pleasant flight. My current Aer Club tier is Silver which includes fast track security. Only two people were in front of me and I was airside within a couple of minutes. I had a quick look around the bookshop and made my way to the Lounge, where I was greeted by the same staff with whom I dealt at the Gold Circle desk. We joked about the speed with which she moved from the check-in area to the lounge. Definitely the complete antithesis of the fabled lounge dragon! At approximately 8.20am, I made my way to gate 409 where boarding was underway. There are two separate boarding lines: General and Priority (for Aer Club members, flexible ticket holders) and it works very well. While walking towards the airbridge, passengers sitting in the rear half of the aircraft are directed towards steps at the rear door, and the front half board via the airbridge. This speeds up the boarding process, particularly on busy flights. The A320 was clean , and cabin crew warmly welcomed passengers. After a safety briefing and flight information from the Captain, we were underway quickly. During the flight, I indulged in the Irish Breakfast. Not the cheapest at 10 euro, but very tasty indeed. We landed on time in Heathrow, and after a short taxi were on stand at 11am. We deplaned quickly, and I was sitting on the Tube at 11.15am.
| 10
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Grupo IAG
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✅Verified Review| Dublin to London Heathrow with Aer Lingus. Extremely disappointed with quality of service. Very frustrating end to a great weekend in Dublin with an hour delay flight on Sunday evening. It is unacceptable for a short destination flight to be delayed for that long. The reason given was the aircraft still being in the air on the way from London. The airline is trying to squeeze as many flights as possible and clearly this does not work as they are constantly late.
| 1
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Grupo IAG
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✅Verified Review| Dublin to London Heathrow with Aer Lingus. The best airline to London from Dublin for a few reasons. Firstly they depart from T2 Dublin which is a better terminal than the old and scrubby T1. Secondly they arrive at T2 Heathrow which is a lot closer to the underground and bus terminal and main roads to London. Service friendly and accommodating but no free drinks compared to BA. Only disadvantage is that they only board from the front door compared to Ryanair who boards from both rear and front doors and subsequently board and depart quicker.
| 8
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Grupo IAG
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✅Verified Review| Dublin to London with Aer Lingus. Flights are often delayed. One hour delay for a flight that is only 40 min long. They usually run out of hot food and sandwiches as the crew don't have time to refill the kitchen. Buying extra luggage costs a fortune. Will never fly with them again.
| 1
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Grupo IAG
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✅Verified Review| Dublin to Los Angeles. The airline has less frills than most but I experienced economy outbound and inbound business. I would have to say business class is much better. The flight attendants in the business class cabin are attentive and helpful when you need something. The food was fine but I think the second meal could of been improved. The choice of wine was good. Flat seats were comfortable as most business class seats go. I am glad I upgraded and was able too. Aer Lingus staff are very helpful at the check in Kiosks.
| 8
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Jet2.com
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✅Verified Review| Dublin to Madrid. Awful service. They couldn't find one of our tickets on their system in Dublin, then argued with us and told us it was our fault. The check-in agent told us we were then 'blacklisted from the airline'. A week after our flight the airline took EUR56.42 from my account without my knowledge. I've asked for a reason and they won't tell me why or give a refund of the money. Terrible service.
| 1
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Grupo IAG
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✅Verified Review| Dublin to New York JFK. The experience prior to boarding was pretty poor - unable to check in via the app, then once checked in online unable to collect a boarding pass from a self service kiosk, so had to queue for a boarding pass at the business check in, even though I was taking hand baggage only. There were only 2 people in front of me but they both seems to have issues checking in so it all took far longer than it needed to. The next drawback was being called from the lounge before they were ready for boarding at the gate, so all of the business passengers were left hanging around for 10 mins or so at the gate unnecessarily. However, these issues were largely outweighed by the excellent onboard product. Great seat (albeit a bit uncomfortable when sat upright), attentive service with good food and drinks, and a good entertainment system, although the movie selection is a bit limited. Overall a good experience, but some better attention to detail needed on the pre boarding elements to create a smoother overall experience.
| 8
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Grupo IAG
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✅Verified Review| Dublin to Orlando. Aircraft and seat in general were very good. Seat cushions a bit hard but everything else about seat and amenities offered were very good. Inflight entertainment choice was ok, but not great. Where Aer Lingus let themselves down in this case (flown them before in business class and service was good) is their crew and sloppy / poor inflight service. I don't know if it was the route and they were not used to business class being full. Crew member was rude, uncaring. I had to get up and get my own drink as they forgot twice. Waited 20-25 mins between courses. Second meal service not even offered (to me). Just in general a very poor service.
| 2
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Grupo AirFrance-KLM
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✅Verified Review| Dublin to Singapore via CDG return with Air France. Great service on the business class leg from Dublin to Paris. The La Première (first class) leg from Paris CDG to Singapore was impeccable. Greeted as I left the plane in CDG and taken by limousine to the First class lounge. The hostess was very attentive and friendly. Great food and quiet place to wait for the flight. Taken by limousine again to board the first class cabin. Service on board top notch. The stewardess could anticipate what I needed and I never needed to ask for anything. Excellent seat and a curtain to give more privacy if needed. Greeted on arrival in Singapore my luggage was already waiting when I cleared immigration. Return flight equally top class. Access into the exclusive Jetquay lounge in the CIP terminal in Changi Airport. All details taken care off and able to clear immigration at this terminal before taken on a buggy to board the plane. Again service on board was perfect. Only small things need some improvement. Service on the ground in Dublin was nowhere near the La Première expérience in CDG and Changi. Lounge in Dublin quite poor. Not even greeted with eye contact when I got into the lounge in Dublin. Poor choice of food. On the return leg it took nearly an hour for my luggage to be delivered in Dublin. The jetquay lounge in Changi was impressive but the food selection not that great. In summary La Première with Air France is the best first class experience I have ever had. Air France is certainly able to deliver a truly amazing First class experience. If I wanted to be critical the only thing I can say is the menu could include local Singaporean dishes such as satay and nasi lemak. WiFi was available on the CDG to Singapore leg but not on the return flight.
| 9
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Turkish Airlines
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✅Verified Review| Dublin to Tel Aviv via Istanbul. Turkish Airlines fall short in all areas from customer service to cabin and inflight experience. The lounge they use at Dublin is the worst experience. No recognition of business class passengers - we pay for this experience, but it is non existent. Narrowbody business class seating not overly comfortable, especially when in the recline position, especially the leg rest or lack of leg rest. Poor in flight service, feeling of being a burden to the cabin staff, despite only 50% occupation on business class cabin. IFE screen malfunction, poor response from crew and no offer of seat change. Not worth the extra fare for business class as there was a total lack of experience. I submitted feedback and received a response from them that did not address the basis of the feedback.
| 1
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Grupo IAG
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✅Verified Review| Dublin to Toronto with Aer Lingus. Attempted to make changes to my reservation on the Aer Lingus web site - impossible. The online features are useless. Called the call centre to make a seat selection. I had to wait over 25 minutes before getting answered by someone who was not willing to help. Had a hard time understanding me, and nothing could be done. Not possible to add a frequent flyer program, not possible to make a seat selection for the return flight. At the airport, no one from the ground staff seemed to know which airline Aer Lingus cooperates with, as far as mileage accumulation. Qantas lists Aer Lingus as a partner on its website - so will try to handle later. The lounge in Dublin is spacious and well equipped. Good internet connection for work. The saving grace is the quality of the flight and inflight service. FAs were simply amazingly nice. The food and drinks were of quality and the seat quite comfortable. I used the single seat option available on this aircraft for rows 1 and 3. Arrival into Toronto was a bit delayed due to a delayed departure. Chaos to recover luggage at YYZ T3 - but that must be the airport's fault not the airline. Overall, if Aer Lingus fixes some issues with ground staff and call centre (more training required obviously), the product has great potential. Can't wait for them to rejoin Oneworld.
| 7
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Grupo IAG
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✅Verified Review| Dublin to Verona for the annual summer holiday 2 adults, 3 children. It had been some time since I had travelled Aer Lingus as normally they are out of budget for me. I booked the tickets in December. I was shocked to see that we had to pay 8 euro a head to be assured of sitting next to one another. This is significantly dearer than Ryanair. In the end it worked out ok. I think 30 hours to allocate seats is a bit too short notice. On arrival DUB T2 was mental and the automatic bag drop was brilliant and really user friendly. Boarding was done in a very relaxed manner by courteous staff and the flight itself was lovely. Really friendly staff with a bit of banter thrown in and plenty of updates from the flight deck. I would love to travel again with Aer Lingus especially with the children. It was a good product and the company should be very proud of its staff but the seat selection price and the 30 hour window really does put me off.
| 8
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Grupo IAG
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✅Verified Review| Dublin to Washington with Aer Lingus. A dire experience - more akin to flying transatlantic 20 years ago. The food required cross-checking to the menu to see precisely what you were being served. They charge for even the first alcoholic drink. The entertainment system represented a selection of programmes/music from the 'bargain bin' of a now-defunct high street shop. There was a pathetic amount of leg room which, when you upgrade for more space - you get the joy of sitting next to the inflatable chute, and so get less space. Perhaps no surprise, the plane was 17 years old (according to the stewardess) - meaning that the overall appearance was in keeping with the experience, though was so poor relative to today's expectations.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Dublin to Zürich via Paris CDG. Flight was ok, but in Paris the transfer distance was too long, we arrived at the gate for our following flight at the "departure time". But that wasn't the worst. They lost our luggage in Dublin, so they should send it later. But they sent it to Italy and we live in Switzerland. As we tried to get in contact with Air France noone picked up the phone nor did they answer to E-Mails yet. The homepage which should help people to get in touch with the support didn't work properly.
| 2
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EasyJet
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✅Verified Review| Due to a medical emergency we required 3 adjacent seats plus one across the aisle. 72 hours before flight I contacted EasyJet from our hotel in Palma. Their online system was brilliant and within 10 minutes we had confirmed booking of everything we needed including assistance at both airports. Excellent flight and service all round. We had confirmed flights with British Airways but after 72 hours and many phone calls they could not confirm the two additional seat we needed. Well done EasyJet. We are due to fly to Alicante in 6 weeks and are using EasyJet again.
| 9
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Turkish Airlines
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✅Verified Review| Dushanbe to Istanbul. I will never fly Turkish Airlines again. I was scheduled to depart early on Saturday morning. However, due to snow Turkish Airlines decided not to send the plane from Istanbul to Dushanbe. Despite the fact that FlyDubai and Somon Air both managed to get their flights in and out. If that were not bad enough the next time they said they would be flying was 2 days later on Monday. But it is now Monday and they have had the better part of two days to deal with the snow and the weather is crystal clear in Dushanbe. But is the flight coming on time? No. It is delayed 5.5 hours, assuming it arrives at all. That has destroyed the rest of my itinerary. I am going to have to spend the night in Istanbul as a result in the best case scenario. This is not the first time Turkish has screwed up my travel. Because where I live Turkish is one of a handful of airlines that come in and out, I have used them from time to time, but it will certainly be the last. Way to go Turkish, you have not only lost a customer you have actually gained a foe.
| 1
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Turkish Airlines
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✅Verified Review| Dusseldorf to Istanbul with Turkish Airlines. Very satisfied, everything was OK. Many choices on screen (movies and games etc). Food was perfect. Staff were friendly and professional. Enough space for legs. Plane was clean. Newspapers was ready and free and the homemade lemonade was delicious. I recommend.
| 10
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Eurowings
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✅Verified Review| Dusseldorf to Lisbon. The ground staff were thin on the ground but spoke better English than staff in London Heathrow. The embarkation was controlled and the staff were well presented. The cabin was spotless and staff welcoming. The flight was about 2 hours and 40 mins and very pleasant. I had preordered a snack but for the price the contents were meagre and not to be repeated. I paid quite a lot for very little and would not do so again for travelling with this airline. All that was in bag I had purchased online was a chocolate bar, a tiny bottle of water and a sorry excuse for a sandwich with one mouthful in it! The arrival into Lisbon was punctual but a very long bus ride took place from the arrival point to a terminal and then followed a very long wait for the luggage too! I will think long and hard about using this airline again. On the one hand they have a good route network and the cabin staff are professional and organised but things like the meagre purchasable food items and add ones for luggage are off putting.
| 4
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Eurowings
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✅Verified Review| Dusseldorf to London Heathrow with Eurowings. My seat was booked twice. I took it first and for an undisclosed reason a flight attendant rudely asked me to leave the booked seat and go search myself for available one. I did not hear a single 'sorry' for the error the airline made. Flight attendant was not friendly or helpful at all.
| 2
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Eurowings
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✅Verified Review| Dusseldorf to London Heathrow. Flown as part of a trip to San Francisco. I asked the customer service on Facebook if we could use the late night check-in in Dusseldorf and I got two wrong answers. First of all they said there was no late night check-in, which was false and then they said I could use it for a flight to the USA. Wrong! US-authorities don't allow this we were told in Dusseldorf. Thank you Eurowings for not knowing the rules! Inflight experience was typical Eurowings : rather cold crew and a snack. On the inbound flight one of the stewardesses corrected a passenger in front of other passengers for changing a seat in an unpleasant way. Not necessary since it wasn't a problem and unacceptable behaviour from a crew member towards a customer in my opinion. Inbound last flight was delayed, which seems to become common practice with Eurowings. Great legroom in the Smart section though. All in all I would still recommend because of earlier experiences, but it certainly isn't Lufthansa anymore.
| 7
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Grupo AirFrance-KLM
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✅Verified Review| Dusseldorf to Miami via Paris. Check in Dusseldorf quick, plane to CDG was an Embraer (HOP!), flight was completely full and the service on board was good. Coffee and sandwich as dinner. CDG to Miami was a Boeing 777-300 ER in the beautiful Skyteam colours. Flight left on time and was full. Service onboard was good. Friendly crew and the food was delicious. I would definitely fly Air France again!
| 9
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Eurowings
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✅Verified Review| Dusseldorf to Moscow via Berlin. I just went through the worst logistical nightmare while checking in for my Eurowings flight from Düsseldorf to Moscow on Eurowings. (July 27, 2016). I live in USA and was visiting my husband in Germany and then flying to Russia to visit my mom for two weeks. I was 26 weeks pregnant and my doctor had no issues with me traveling. I did not cover my pregnant belly (huge mistake!!) and was asked for a 'Mother's Pass'. I explained to them that my doctor in Texas approved my travel and that we do not have special mother's passes. The lady at check in called her boss who came to talk to me and proceeded to explain that all pregnant women in Europe are supposed to have a mother's pass from their doctor. It's the law. I pulled up my online medical records and sonogram to prove how many weeks I was but it was not enough. He insisted on mother's pass. Of course I tried to argue with him and he told my husband that I was slow in the head and he preferred to talk to him instead! That comment annoyed even more. They denied me getting on the plane and sent me to a different section of the airport to rebook the flight. Turns out all flight were booked for the next three days and my ticket was non refundable. And my mom was already on her way to Moscow to meet me! (She lives 6 hours away from Moscow by train). I was devastated but refused to take no for an answer. It was 30 minutes before departure, and I thought what do I have to lose? So I put on a very loose cardigan that completely covers the belly and decided to go through the same check in just go to a different desk. The most important thing was not to run into the manager who called me stupid and not be noticed by the lady who checked me in originally. I was lucky and it worked this time! They did not ask me for mother's pass since I covered myself. I went through security, got on the last shuttle to the plane, and just as I was taking a deep sigh of relief an airport official walked in right before the shuttle left and asked me if I was the one pregnant. So I had to get off the shuttle and be interrogated again at the gate, this time by three people. After pleading with them and shedding a few tears, one of them asked about my due date. I told her November (three months away) and she laughed and said I was good to go! To make things worse they lost my baggage and it has been 4 days now and no bag yet. I will never fly this airline again.
| 1
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Eurowings
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✅Verified Review| Dusseldorf to Paris CDG. They lost our 3 bags on this very short flight. They found 2 of them following day, one bag is still missing! What's even upsetting is that they are not doing anything about it. They do not have a phone number to call for this. Their customer service simply tells me to email their "claim" email address, which I did multiple times, I get an automated reply and nothing else. Very frustrating, stay away if you can. You will get no help if you have issues, they will defer you to an email address or will ask you to call later, but you will get no result!
| 1
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Eurowings
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✅Verified Review| Düsseldorf to Rome. I arrived 2 hours early for my international flight to find a baggage line that took 1.5 hours to get through. I was reassure but three airline attendants I would have time to make my flight and check my bag. While in line, many other customers were experiencing the same frustration about missing their flights. I made it to the front of the line with 40 minutes to make my flight and the woman at the baggage counter assured me the bag would make it on the plane and I would make it through security, no problem. I did make it to the flight to find a completely irate attendant who told me I couldn't get on board, that she had cancelled my seat. The flight ended up being delayed 15 minutes so I made it on but my bag did not. Waiting in the baggage line now.
| 1
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EasyJet
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✅Verified Review| EasyJet flight EZY1821 on 19th April from Manchester to Antalya. Having travelled extensively for over 50 years, never have I experienced such appalling, intimidating and hostile behaviour as displayed by the crew on this flight. From the outset the passengers were threatened by the cabin steward and the intimidating behaviour continued throughout the flight. Whilst I understand cabin crew do have occasional customer issues & pressures to deal with (as do all other customer facing roles) the majority of yesterday's passengers appeared to be middle aged, sensibly behaved golfers & regular, well mannered holiday makers. We were all initially warned that the crew had a "list of passenger names" who'd made purchases from Manchester airport duty-free and if anyone was suspected of drinking their own alcohol they would have their cabin baggage inspected and if found 'guilty' they would have the duty-free confiscated and face the prospect of arrest and a night in jail at their destination. An example was provided involving one recent passenger on a journey to Tenerife, and was conveyed as if this was a threat. One does not generally get on a plane expecting to be spoken to like unruly school children or out of control persons. As far as I could see, most passengers were opened mouthed in astonishment by the attitude of the crew. The in-flight safety demonstration then commenced, but the steward paused it, and subsequently instructed us that if anyone was found to be not paying full attention to the safety demonstration the plane would be "returning to the terminal and we'd be going nowhere". Much as I fully understand the basis and sense behind both the above examples (there were many others) there are ways of politely conveying information to customers. I did not witness one passenger acting in anything but an adult and respectable manner and the behaviour of the crew was at best disrespectful and bombastic. I witnessed one stewardess referring loudly to one gentleman passenger (behind his back) as "grandad". Another male steward was openly verbally and sneeringly hostile towards a passenger, there seemed to be other disputes ongoing throughout the journey. When the cabin steward announced that in flight duty-free sales were about to commence we were all warned darkly about the dangers of consuming alcohol or tobacco purchased in Turkey as it could not be trusted and we would have no idea of the dangers of buying it anywhere but on board the flight (hardly conducive towards the currently struggling tourist economy in Turkey). We subsequently did not purchase anything from duty-free in protest to such slanderous remarks, nor did fellow passengers nearby. It was a relief to disembark, in the arrivals hall a large number of passengers were openly discussing how dreadful the crew had been and how unnecessary their hostile attitudes had been. I have never left a complaint on any social networking or internet website before, however on this occasion I feel sufficiently aggrieved to vent my dismay. I enjoy flying as a rule and have never come away from a journey feeling nervous of the crew. I sincerely hope we don't encounter this particular crew ever again. I will also think hard about which airline I choose to put my business through.
| 6
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EasyJet
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✅Verified Review| EasyJet flight from Vienna to Edinburgh. A very smooth and pleasant experience for a low fare. Fast boarding, on-time departure, on-time arrival, clean, new and modern aircraft, enough legroom for the flight, everything one could need for a travel within Europe. Even using an airbridge in Vienna, that is very unusual for a low-cost airline. Highly reccomended!
| 8
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Vueling
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✅Verified Review| Edinburgh to Alicante with Vueling. After reading other reviews I was worried about the airline choice I had made. However, both flights in and out departed on time and arrived at the destinations early. The plane itself was new, comfortable, clean and has leather seats. I went for an XL seat after reading the reviews, the plane was quiet so I tried a normal seat it was all good. I'm very impressed with Vueling and will fly again with them soon
| 10
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Turkish Airlines
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✅Verified Review| Edinburgh to Cape Town via Istanbul. No segregation of business class and economy customers at gate - economy pushed in ahead of the business class customers. No Amenity bag or flat bed on Edinburgh to Istanbul 4hr 25 mins flight. A 3.5 hour delay on the second leg. The business class lounge staff at the front desk are rude and useless and won't give you information. Nice food and wine in the business class lounge but no comfortable day beds or seats that would allow you to recline in comfort. Istanbul to Cape Town rescheduled but at no point shown as boarding on info screens. At boarding we ended up lumped in with economy passengers again. A330 Istanbul to Cape Town a nice new modern plane, flat bed good, Denon headphones supplied, excellent food and wine (although no top-ups offered), staff seemed in a huff (who would not be at 6.30am when flight was due to leave nearly 4 hours prior) and not quite on it. Reluctant service. Only 1 loo for business class and this behind the closely guarded and curtained staff section – you were told to get back behind the curtain if you entered the cabin crew space.
| 6
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Turkish Airlines
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✅Verified Review| Edinburgh to Kansai via Istanbul. Both flights were comfortable and left and arrived on time. Edinburgh to Istanbul on a modern Boeing 737, Istanbul to Kansai on an older A330. Leg room was just about adequate on both flights - I'm 1.92m tall. Food was good and plentiful, entertainment on the A330 was of poor quality - both the screen and the sound were a bit snowy.
| 8
|
Norwegian
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✅Verified Review| Edinburgh to Providence. Our return flight was cancelled only hours before with no explanation. When we called the helpline number given to us, we waited 45 minutes before speaking to anyone. They asked one question and then passed us on to another line where we were put on hold again - and only Norwegian was spoken. After another 30 minutes on hold, we gave up and booked other flights back to UK at a huge cost. There was no other way to contact the airline or receive assistance or get more information. I will never fly this budget airline again. Our flight from Edinburgh to Providence was not enjoyable. We expected it to be a budget airline for a long haul flight, but to not be offered water and to not have fully functioning wi-fi made it unbearable.
| 2
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Norwegian
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✅Verified Review| Edinburgh to Providence. They changed the flight time from 1740 to 1715. We were so early for our flight that there was no gate for us to go, so decided to have dinner while we waited. Mistake made, never eat out of security point. Mistake two was not verifying the boarding pass. So we missed our flight. What did Norwegian do to help us out, nothing. We have to pay for another two tickets to an airport 2 hours away from home vs the 20 minutes we would have been originally causing us the rent a car ($$) and pay for a hotel room for the night because we couldn't get another flight until the next day. My concern is also that the airline knew we were on the premises and did nothing to make contact. When we get check in the person at the desk tell us that our bag is too heavy and need to pay $108 for the extra weight which was not a problem the day before. The only pro was the lady that handle issues took pity and only charged us $48.
| 1
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Lufthansa
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✅Verified Review| Efficient check-in at Heathrow Terminal 2. As I arrived early at the airport Lufthansa moved me to an earlier flight to Frankfurt, and forced me to sit in a middle seat. Crowded and old A320, with soon-disintegrating seats. Service was good, with delicious sandwich and German beer served in glass bottles. Extremely long transit walk at Frankfurt, nearly one hour gate-to-gate, with extremely rude security staff. Chaotic boarding at Frankfurt. One unacceptable thing onboard Lufthansa flights to Hong Kong is that all announcements are made in Mandarin (language in China) instead of Cantonese (main language in Hong Kong), except the safety video which makes the service inconsistent. Mediocre meal but served with wide range of beverages, including post-dinner drinks. The toilet became smelly and dirty only one hour into the 12 hour flight, without improvements during the rest of the flight. Extremely long wait for baggage at Hong Kong, 40 minutes after arriving at the baggage claim for the first priority bag and more than one hour for normal bags.
| 5
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EasyJet
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✅Verified Review| Efficient flight from Bristol to Paris CDG. Lounge (Espire plus at Bristol) was mediocre. Flight itself both outbound and return took off and landed on time. This was my main priority for this flight and on this aspect easyJet delivered. I wouldn't be keen to take a longer flight or indeed bring my children on board. Boarding is not organized. But for time keeping they seem to deliver. They don't clean the plane between flights and this keeps the times punctual. So in summary a safe and punctual flight.
| 6
|
Wizz Air
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✅Verified Review| Eindhoven to Budapest. I've flown twice (or 4 if you include return) with Wizz Air. This time was a new plane but really minimal seats. The plane could not land in Budapest because of bad weather, it had plenty of fuel so we waited, but eventually got redirected to another airport, together with another Wizz flight and a Ryanair flight. There we got coupons for a meal, the Ryanair passengers did not receive this. Then there supposed to come buses to bring us to Budapest, 5 hours later there still were no buses, so together with a few other passengers we decided to get a train. Ryanair organized buses to the train station. Overall information on the airport was rather minimal, I don't know if this is accountable to Wizz or to the Airport. Wizz has all the phone numbers and e-mail addresses, so they could have send text or e-mail messages, which enough people could have read. Stewards on this flight were very nice and friendly, on the return flight that went normal they were a bit grumpy, but OK. Their website is very clear and detailed. Food on board was cheaper then in Eindhoven airport, I only had some water but the food looked fine.
| 7
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Wizz Air
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✅Verified Review| Eindhoven to Debrecen. I am flying with WizzAir for almost 6 years. Today is the last day when I will fly with this company. It is not worth the money. The Service is poor, bored people working for a bored company, and incapable of speaking proper English. The quality of the flight for the money paid is below the level. I was required to purchase a luggage package for my laptop bag costing 30€. I have already a large cabin bag included plus the usual facility of having a laptop bag for free which is non-existent. I know Wizz Air is a low cost airline but that doesn't mean they have to charge for a laptop bag. I'm profoundly disappointed.
| 1
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Wizz Air
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✅Verified Review| Eindhoven to Warsaw. From my experience the flights are cheap, rarely delayed, sometimes even shorter than previously estimated. But when it comes to the level of understanding and empathy from the plane crew - last time I got really startled and disappointed. I was a little anxious about flying on my own, I read before the flight on the Internet (and received a confirmation of that on the airport) that situation like that happen and if so, a person in need can count on the support of a stewardess. Well, that was in theory - skipping the fact of difficulties with communicating in English with the stewardess, she informed a "service" like that is not included in the price of cheap flights and if I'm feeling too nervous about the flight, the crew will be forced to make me leave the plane. Definitely not the best way to calm down a passenger, and that kind of attitude was shown right before the Christmas time.
| 5
|
Grupo IAG
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✅Verified Review| Emerald one world member. Dublin to Amserdam one way on a fully flex ticket cositng 340 euro. EI 606 our flight was cancelled at the last minute due to fog. Of course this is out of the airlines control but the follow up on service is where an airline shows their true colours. The ladies in the lounge were helpful and pleasent and gave us options, being wait and see for a later flight or take Brussels and take a train at our own expense. We decided to wait and the EI 608 was then departing. I was asked then to go to arrivals hall collect my luggage and recheck it in departures which I did. We lost the seats we had paid for on exit rows and recieved the last seats on the plane seperated, not an issue and glad to get to AMS but we do not get any refund. We boarded and were then delayed a further 90 minutes due to slot retrictions. Very full flight and the crew were if anything regimental, not one smile out of them. On landing we arrived to no bags, others were in the same situation and were told as the aircraft was full bags were off loaded and they would be on the next flight . we waited 3 hours and of course no bags. We chased the bags, no one knew where they were for two days when they finally arrived on the last day of our holiday. To add insult to this they then inform us that we have to send all receipts by "post" to Dublin for refund. A nice sly trick to put people off trying to claim for their incompetence. Since British Airways bought Aer Lingus you can see very clearly the drop in standards and staff moral. Just like BA, has gone down the tubes with service.
| 2
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Eurowings
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✅Verified Review| Eurowings flight delayed an hour and a half both ways, on Thursday evening flying out of London and on Monday evening flying back from Vienna. There was no notice so we had to wait in the airport which is very boring. Also meant the entire day was a write-off both times.
| 2
|
Eurowings
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✅Verified Review| Eurowings is habitually late. I arrived at MAN for the last flight to find the flight cancelled and - surprise - the next morning also cancelled. So that says they used the planes on busy holiday routes The Eurowings desk is called AGENNY so you have to find that and the girl who is usually on doing gate could not book me onto LH as well that cost them more. So it was next day and that took 24 hours on my schedule. I applied for compensation and the response time to the enquiry is 5 weeks! The is a bad off shoot of Lufthansa. It’s not easyJet and it’s not Lufthansa so its lies in the middle with mediocre service – they have served the same sandwich offering since they launched.
| 2
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Grupo IAG
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✅Verified Review| Evening flight from Leeds to Dublin on ATR 72-600. This 3 year old airplane was in immaculate condition. Departure 10 minutes early. Friendly service from two very well turned out FA's. Captain's pre flight introduction was perfunctory to the point of being rude. Didn't introduce himself, his first officer, or the FA's. Unusual for Aer Lingus, and noticed by the senior FA, who immediately followed the captain's announcement with another of his own, in which he gave us all the names. Absolutely nothing wrong with the service, flight, or anything else, but the fact that the captain followed up with a further equally perfunctory announcement grated a bit.
| 5
|
Grupo AirFrance-KLM
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✅Verified Review| Everything was fine for this return flight from Cayenne to Paris Orly. Aircraft on time, check in procedures OK immigration queue less than 3 minutes. We were about to embark the plane when the captain told us the aircraft was unserviceable due to technical problem. Instead of a departure on Thursday at 17:25, we took off on Saturday 02:00. Ground staff took us in charge very professionally and less than 3 hours after the captain announcement, we were at the hotel bar with nights and meals took in charge by Air France and we had new flight reservations. The flight was quiet (Take off at 0200 AM) with good inflight service.
| 8
|
Norwegian
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✅Verified Review| Exactly what I expected and that's a good thing. Booked a return 'lowfare' trip from London Gatwick to Oakland with Norwegian. Added seat reservations and luggage separately, did not add meals. Recommend doing this and taking your own food. This saved about £50 in total from upgrading for the 'lowfare+' but still gave me the bags/seat I wanted. The aircraft is brand new, so cabin cleanliness and quality is obviously quite good (this will probably change over time). Seats recline and there is legroom enough for the 5ft 7 man for 10hrs. Boarding was very quick at each end. Staff generally friendly and cheerful. Very good quality updates from flight crew. Inflight entertainment is easy to use. You can order and pay for nibbles from the 'snack bar' using the IFE (It has a card swiper - no cash accepted). Gatwick was Gatwick, Oakland's departure lounge has a nice view and no less than 3 Starbucks. Online/mobile check in for flights to the USA with Norwegian isn't available at the time of writing (something I like). Once you've checked in at the airport, you can refresh your Norwegian app and get a boarding pass for Apple Wallet if you want it (also something I like). There was also no wifi on this trip. The feature that allows you to order from the snack bar on the IFE is great. Personally, I like it. However, during meal services the snack bar is 'closed'. It is very difficult to get the cabin crew's attention during that time if you have not pre-ordered a meal. If you need water, or anything else, you'll have to verbally interrupt them serving food and ask. (They ignored the call bell in both directions during those times). Overall, a very happy first-time long haul low cost experience. Good aircraft, good enough service for the price you pay, and an easier night's sleep thanks to the 'sunglasses mode' windows. Give it a go.
| 9
|
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