Airline
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10
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Turkish Airlines
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✅Verified Review| Birmingham to Cape Town via Istanbul and Durban. BHX to IST a comfortable B737-800 with fairly good leg space. Food was okay. Cabin crew weren't very enthusiastic. IFE was a bit difficult to work as touch screen wasn't very responsive. Choice of movies was okay. Was shocked to see many passengers get up to collect their cabin luggage while plane was still taxiing on arrival in Istanbul and cabin crew did nothing except tell them to sit down over the speaker. Istanbul to Cape Town via Durban a new A330-300, much better IFE although seat would not recline and very uncomfortable for a 12 hour flight to CPT, including a 1 hour layover in Durban. Fortunately we did not have to disembark in Durban. Food quality was the same as previous flight. Appreciated the amenities (toothbrush, socks.etc) given on this long haul flight as this is not always provided for on other airlines. Cabin crew friendlier on this sector. Flight was punctual on arrival in CPT. Return flight CPT-IST via Durban on an A330-300. More experienced crew and friendlier than previous flights. Same food quality and almost exactly same menu. IST to BHX on a B737-800. Boarding was disorganized and painfully slow which caused a slight delay in the flight. Lack of adequate airport facilities at Istanbul a contributing factor. Same breakfast served as on previous flight. Overall, not a great experience but considering it was cheapest ticket available I accept the outcome. Service and product quality nowhere near as advertised. Food menu was repetitive on all flight and cabin crew not always professional with not very fluent English.
| 4
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Turkish Airlines
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✅Verified Review| Birmingham to Istanbul. What a revelation this turned out to be. A great seat pitch (34" on Boeing 737-900ER) which as far as I know is unrivaled on most European economy class. A tasty dinner including soft drinks and wine was included and the cabin crew were excellent. Outbound and return both left and arrived on time. This offering was so far ahead of British Airways that choosing which one to use on this route is a no brainer.
| 10
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Vueling
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✅Verified Review| Birmingham to Malaga. Vueling Airlines are totally incompetent, they have lost my daughters luggage and despite us having all the correct information , they have no customer service to either help us track it or file a claim for compensation. When we then looked at other online reviews it appears this is a very common story. My strong advice, never use Vueling Airlines.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Birmingham to St. Petersburg via Amsterdam. I have nothing but praise for KLM, I fly to St.Petersburg Russia via Amsterdam at least 4 times a year, and all flights have gone smoothly, the odd delay was due to airport problems, but connections were never missed. The price is good, the food nothing special, but that is not important to me. The seating, staff and whole experience has been excellent.
| 10
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Turkish Airlines
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✅Verified Review| Bodrum to Istanbul. While the ground staff at the Domestic IST CIP terminal are great in reserving front rows or exit seats for their premium Miles&Smiles members, unfortunately, the TGS ground staff in BJV are the opposite. When I asked politely if I could have a window seat towards the front of the cabin I was handed a boarding card with a seat in the last row with a grin. I then asked if I could do a last minute mileage upgrade. Was first told that it was no problem, then the counter agent contacted her supervisor/colleague which first said that there was availability and that she could process my request but then strangely asked for my name, I could hear the whole conversation over the radio. I guess unless you are a local VIP your commercial value is of little importance. Then suddenly a barrage of invalid excuses followed. First she suggested that my fare class did not allow a last minute upgrade, when I pointed out that was untrue, it was unavailabllity bucket class C, which is also untrue according to M&S rules, finally she said there was a problem with their system, a TGS classic, I was handed out a seat in 6A and did not pursue the matter any further as a line began to form behind me. Not that of a big problem for a 50 minute flight but having had worse problems before, I was reminded once more how TK's ground services and customer service attitude on the ground, bar TK Do&Co, is a total mess. The flights to BJV and to IST were excellent in the air. On time, friendly and attentive cabin crew and detailed flight deck announcements. I wish it was good on the ground as it is in the air.
| 6
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Grupo AirFrance-KLM
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✅Verified Review| Bogota to Edinburgh via Paris CDG with Air France. Simply farcical! Delayed by over 5 hours on BOG-CDG due to 2 damaged tyres when we were about to take off. Was supposed to be repaired in 60-90 mins according to captain but took close to 5 hours. Luckily I slept through most of it. A340 was old, smelly and dirty with a pathetic IFE (think old LCD screen a few inches wide) so I did not even consult. At least A340 seats are more comfortable and wider than slimline seats on newer planes. Toilets were dirty. Food was poor, saved by offer of champagne and spirits etc. Announcements in English very poor, hard to understand. This is very much a DIY airline, take your chances. Upon arriving in Paris, no assistance for onward flight despite 6 hour delay on what is already long trip. However, miseries were not over, since, due to an unexplainable problem, the CDG-EDI leg was also delayed by 1 hour! Incredibly poor management and customer experience. At least, thanks to EU laws, I am getting 600 euros of compensation for a wasted day. I imagine Air France lost a lot of money that day, and it is totally deserved.
| 2
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Turkish Airlines
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✅Verified Review| Bogota to Rome via Istanbul. We booked the tickets back in early October 2016 for the 5 of us, as part of our once-a-year-trip to Germany. The offers with LH for the direct flight BOG-FRA were not interesting at all. Being a Star Gold Card holder I preferred to travel with a Star Alliance partner, and knowing that TK started to serve BOG in May 2016, I looked for this option, but prices to any German destination were still rather high, so for pure curiosity I went searching the prices for other European destinations. Rome with a very attractive price was the hit, so we decided to fly TK via IST to Italy, staying one night in IST and one night in Rome, before heading on to FRA with a very cheap Alitalia ticket. Bogota to Istanbul has a stop-over in Panama City, and the same flight number back to BOG from IST. So when boarding the plane in BOG we found many passengers originating in Istanbul with Panama as their destination. So the plane was packed on the short flight to Panama, with many passenger leaving the plane in PTY, but not too many passengers boarding to fly to Istanbul. This meant that my wife and myself had a row of 2 seats for ourselves on the way over during this long 13h flight. The service offered by crew was faultless, the food was very good and nicely presented, I would say the best I had in Economy so far. The crew was attentive and willing to help in any case. During the long flight my wife flew into her birthday, and I asked if they can do anything for her. They smiled and promised to arrange a surprise. 20 minutes later they came along with the on-board chef, presenting a cake, nicely prepared with candles and cream saying happy birthday, champagne from Business Class for both of us, and singing happy birthday to her! The plane arrived on time in IST, and we went on the City tour Turkish Airlines offers to their international transfer passengers. This tour is free and takes you to the most important tourist sites in Istanbul, and includes a nice lunch. After the tour ended, the guide stayed in the city with those who were not in a hurry, like us, and took us around some more places. Next morning flight to Rome, with a nicely presented and filling breakfast, better than most Intra-European business class meals on other airlines. Trip back to Colombia in January the same quality on all flights, I was a bit concerned about our luggage due to some comments here about lost baggage, but all arrived safely in BOG. During the 6h layover at Atatürk airport we used the Turkish Airlines lounge. A huge place, nicely decorated, with great F&B options, nice showers and some other gimmicks like electronic driving range, pool table, etc - a very good place to easily spend the time and get a nice rest before the very long flight back to BOG. That flight was totally packed, nevertheless the crew again offered a great service. I cannot complain about lack of friendliness and professionalism. Saying that, however, we were lucky enough to travel back to BOG a week after the snow chaos at Atatürk airport. Things probably would have been different for us if we had travelled some days earlier. Overall we recommend Turkish Airlines.
| 9
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Air Europa
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✅Verified Review| Bogotá to Amsterdam via Madrid. I'm very satisfied with my Air Europa flight. The first aircraft was big, clean and modern. It was an almost 10 hour flight, so comfort is everything. There was a good selection of entertainment. Dinner was good, breakfast was okay. Flight attendants were polite. I got the tickets at half the price of what other companies expected. Unfortunately the flight was a little delayed and I almost missed my second connection in Madrid. Besides that I'm overall satisfied with my first Air Europa experience and would choose to fly them again.
| 10
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Turkish Airlines
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✅Verified Review| Bologna to Tokyo via Istanbul. We could do the online check in only 24 hrs before and when we coul do it it was only for the first flight from Bologna and not the other from Istanbul, because it was 24 hrs before. We had no chance to choose meals. During the flights we had no choice for the meal because it was already finished once crew arrived at our seat. My monitor was not working, I asked few times unduccessfully. After 4 hours I had it working, after asking again. Crew could have been more smiling and reactive to our requests.
| 4
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Vueling
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✅Verified Review| Booked Edinburgh to Barcelona return flights in August 2016 for my family to travel in July 2017. In October 2016 I receive an email saying flight has been changed, not only to a very late flight but on completely different day. Completely unworkable for a family with young kids. I phoned customer services to cancel, they offered a refund which I accepted. Six weeks later still no sign of my refund and despite three calls I've been unable to get through to their customer service department. I was flying out with other parties who also booked with them, and have had similar refund issues. Apparently they 'forgot' to issue the refund. They've now been sitting with my money now for 7 months on the false promise of flights that didn't even exist. Meanwhile I've had the extra expense of booking flights else where.
| 1
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Turkish Airlines
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✅Verified Review| Booked a RT flight from Bologna to Narita via Istanbul. Overall a very good experience, second time flying with THY. The first leg of of the flight is ok. Check in at G. Marconi airport very efficient, boarding though was a bit messy due to some passengers not knowing entrance zones. Meal service is a bit slow, as reasonable attention is given to passengers when attendants ask for meal and drink choices. Transit at Istanbul is organized, with the IST to NRT leg a very pleasant experience. On return, lines at NRT were really long due to previous flight the cancellations in IST. Transit at IST a nightmare, as some passengers were given identical seat numbers due to missed connection. Onboard airline staff handled the situation very well even with the presence of irate customers.
| 8
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EasyJet
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✅Verified Review| Booked a couple of days to Belfast and back to Luton with easyJet. My hand luggage was taken both times to store as a check in bag. And when I mentioned to the crew that I chose hand luggage due to time saving reasons and had to check in my bag on the way to Belfast already her reply was: "in that case you know that you need to come first and queue up and bag will not be taken". It was said in a very rude way and I don't think it's right at all for easyJet to force people to do so when you are traveling only with hand luggage. At least the man that took my bag made me smile.
| 1
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Air Europa
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✅Verified Review| Booked a flight London to Miami return via Madrid. Flight there was surprisingly good as I had read the reviews and expected the worst! Food wasn't particular bad - just stay away from overcooked pasta. Seats were not as bad as expected. Although ground staff could have been more organised boarding passengers on the plane. Both occasions boarding time was delayed. Then one of the staff had to shout out for Priority and families with children to board first through all the chaos. I would suggest that toilets be checked more often and tissues replenished. Both my kids were sick upon landing in Madrid after 7 hour flight and cabin crew were very helpful and kind. Overall I would definitely use this airline again.
| 7
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Turkish Airlines
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✅Verified Review| Booked a flight from Bologna to Los Angeles via Istanbul. First flight was cancelled because of the coup. We ask at the ticket sales and they say everything ok and provide a new ticket for the day after. We arrive in Istanbul and sleep there for one night waiting for the second flight the next morning. As we arrive at the airport we learn all flights to USA have been cancelled again. We go to the ticket sales where a woman finds us a new flight from Istanbul to Frankfurt and a Lufhtansa flight from Frankfurt to LAX, the day after again. One more night in Istanbul. At the check-in counter I'm told they can't check us in for both flights, "Because we are two different companies". They say we have to get the luggage back in Frankfurt and check-in again with Lufthansa. Luggage is not in Frankfurt, I ask for information at the baggage claim and they explain to me when luggage is in transit it's kept in transit 'til the final destination. We move to the departures terminal and check-in again, but there's no seat number on the boarding pass. As we arrive at the gate we find out that the Turkish Airlines employee had jut put us on a waiting list. Boarding refused. We go back to the TK ticket sales and after two hours they manage to find us a new flight for the day after. We ask for our luggage, as we have been wearing the same clothes for 3 days and we find out the luggage is not in Frankfurt at all, as it's been never loaded on our flight from Ataturk. We make a claim (fortunately the German personnel is far more professional than the personnel in Ataturk). They say the luggage will be sent to LAX with the next flight from Ataturk. The day after we finally fly to LAX with a LH flight. Luggage is not there. Another claim, they say to come back the day after because TK made another mistake and sent the luggage to Frankfurt. We spend a night in Los Angeles and finally the luggage arrives in the evening. Turkish Airlines is poor in dealing with the customer.
| 1
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Iberia
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✅Verified Review| Booked a return ticket from Vienna to Madrid (flew on the 2nd Sept. and returned on the 6th September 2017). This was my first and probably the last time I flew with Iberia. It is such an embarrassment for a premium airline to actually not providing any drinks, even more snack without charging the passengers for flights below 6 hours. The flight took about 3 hours of duration and I was extremely shocked to find out that their policy is like budget airlines who will charge you for refreshment onboard the flight. It's absolutely cruel, at least they could have served drinks free of charge. The ticket price is of other premium airlines and I would expect them to have a certain standards in terms of service onboard. The seats were uncomfortable plus the legroom was extremely tight and you could hardly move your legs at all. Please avoid this airlines at any cost. I would highly advise not to fly with this airline.
| 1
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SAS
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✅Verified Review| Booked as part of a multi leg trip from Shannon with a connection through Heathrow, the trip did not start off good with SAS cancelling my original flight and booked me on a later flight, which meant I was going to miss my train connection in Arlanda. When I arrived at the connecting centre in Heathrow SAS agent advised my original flight was cancelled and then checked with her supervisor, the agent was able to transfer me to an earlier flight as all the flights were delayed due to fog. Top marks to the transfer agent who went out of her way to transfer me and they were able to arrange for my checked bag to be put on the earlier flight. The actual flight was very good: upon boarding the aircraft was clean and modern, the seat was one of the new slim lined seats which give a little extra legroom and have a section of magazines available, with the usual in-flight sales catalogue. After takeoff the crew started the in-flight service which was a buy on board cafe, with complementary tea & coffee, prices were very reasonable verses other airlines buy on board, with the benefit of being able to pay by cash and card, the crew came through multiple times on the flight with refills of tea & coffee. The flight crew gave regular updates throughout the flight and the flight overall was smooth and relaxing. At all stages I found the SAS crews both on the ground and in the air friendly and professional and a pleasure to fly with. Flight landed in Arlanda with sufficient time to make my connection and my luggage arrived.
| 9
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Vueling
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✅Verified Review| Booked on flight from Paris CGD to Madrid with kid on 31 March departing 18.50. Upon arrival at CDG airport flight is announced cancelled (only flight cancelled on departure panel in T3). At the same time sms received on mobile indicated flight cancelled due to France strikes (in the national press, indication that CDG not affected by strike). Approx 200 person in front of customer service desk of 1 person. Waiting during 4 hours (from 15.30 till 19.30) still +100 persons in front and many behind us). Call center, web page of Vueling not working. Message on call center indicating to call back. After 4 hours and numerous calls succeed through spanish language option to speak to call agent. They refuse any compensation, hotel arrangements or book us on sister companies like Iberia, Iberia express or BA. Customer service agent indicate they cannot book us either through Barcelona as all Vueling flights between Barcelona and Madrid are cancelled. They also indicate that computers have been down for several hours. They agree to rebook us the next day on direct flight Vueling at 14.55 arriving 16.55 (same flight code VY8205) and they send us by mail new boarding cards. On 1 April, upon arrival and checking for new flight, they indicate that boarding passes are not valid (apparantly the previous day's flight is still open in their system. New boarding passes received, but on waiting list. After new visit to customer support counter, new boarding passes. Flight due to leave at 14.55 is delayed. Plane is still in Madrid, finally arrives 16.30, passengers set on bus towards airplane approximately 17.00. Approx 18.00 all passengers sitting in plane, pilot announced that no co-pilot (he has done maximum hours). At 18.39 with new second pilot on board plane takes off. Finally arrived at Madrid airport at 20.31 (official airport arrival time, curiously on Vueling web 20.22. We did get some free water on board and some voucher for sandwich while waiting in the airport. But compensation for 24 hours delay, extra accommodation, according EU regulation nothing. Recommendation: even amongst low costs airlines there are some good ones and bad ones, you can fly low cost but select those that assist their customers.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Booked to fly Madrid to Toronto via Madrid with Air France I tried to ask for how much the upgrade to business was. They said you have to pay a penalty for changing your ticket (upgrade is changing a ticket?), so I complained to them. They said they will handle, keeping me waiting and just receive another email with the same exact answer. If you ever planning to travel with an airline don't just look for price - because this one is the worst.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Bordeaux to Florence via Lyons. Check-in through Air France app. English version available. Easy to check-in on mobile and boarding pass can be stored on Wallets on iPhone/iPod touch. Check-in at airport for luggage drop off is easy. Boarding is really slow. Only one person at the counter and no announcement is made and not even in English. The queue to board the aircraft is long too. Flight attendant is friendly. For a short haul flight went around with light snacks and beverages. Leather seat is comfortable with sufficient leg room. No USB charging port on both sectors. However, its bilingual (English and French) inflight magazine, Magazine, is thick enough to keep passengers occupied/entertained. Flight from Lyon to Florence is on an ATR-72. Even operated by HOP!, a subsidiary of Air France, the two cabin crew has the sweetest smile compared to Air France cabin crew.
| 7
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Grupo IAG
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✅Verified Review| Boston to Dublin. For a trip to Ireland I selected Are Lingus and had high expectation. However, this was one of the worst overseas flights I have been on. Food service was poor. The portions were tiny and not very tasty. They managed to make a bland chicken curry. No complementary beer or wine, in fact on a seven hour flight they have you one chance to buy a drink about half an hour before dinner service and announced that if you wanted a drink with dinner this was you one and only chance. Getting water was a challenge and what they gave you was a tiny sealed cup. The worst of all was on the flight to Dublin. It was a morning arrival and they passed out little snack boxes. When asked for coffee we were told they don't serve coffee on flights that get in in the morning - no morning coffee is unbelievable. When they finally picked up after dinner trash they has a large cardboard box on a serving cart they pushed down the aisle. Coming back there was a 90 minute delay, after the plane was towed to the gate. You would think that after that long a delay the cabin would be clean and ready for a seven hour flight - it was not. There was prior flight paper trash in the seat back pockets and the carpet looked like it needed a good cleaning. Flight attendant were efficient, but not very friendly. I plan to fly to Ireland again in the next year or two, but I will avoid Aer Lingus.
| 4
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Grupo IAG
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✅Verified Review| Boston to Dublin. I hoping to find an alternative to my regular route through London with British Airways. I was really disappointed with Aer Lingus because the plane was incredibly uncomfortable. It was the first flight in years where actually sitting in the seats was deeply uncomfortable. And I do mean seats. I had to move twice as my first seat had a broken headphone connection, the second seat was in a weird location with fixed sides so I couldn't move my hips at all and twisted my back. I was surprised by how many people had major issues with their entertainment screen and I was surprised by how poor it was. The touchscreen was more like "hit it 4 or 5 times" screen and watch it go to the wrong thing. I had to use the remote to navigate and it still did not register after 3 times of hitting the button. I gave up after one show because the headphones (a double prong jack so I couldn't use my own headphones) sounded like people talking into a tin can. Everything felt so outdated. I spent a good time out of my seat toward the end of the flight trying to help my back recover. Another bizarre thing was how often they interrupted the entertainment system (or in many people's case sleep) to give inane commentary or play an advert (!) for something Irish or a charity partner. That's find at the end of the flight but in the middle of the night over and over again? It's such a shame as the connection through Dublin was lovely and the short hop to Berlin was just fine, but I just won't be putting my body through that again for long haul.
| 2
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Grupo IAG
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✅Verified Review| Boston to Gatwick via Dublin. A great experience and everything went smoothly. Inflight entertainment was very good. My only complaint is they seem to keep the seat-belt sign on even during smooth sailing. I suppose this eliminates a lot of people crowding the aisles but it makes me uncomfortable and hesitant to use the restroom. Flights both left on time and arrived somewhat early. The coffee was awful and I paid GBP3 for it. Small thing but still.
| 9
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Turkish Airlines
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✅Verified Review| Boston to Mumbai via Istanbul. I travel a lot of airlines between Boston and Bombay, and the tickets with Turkish Airlines were significantly cheaper. For the most part Turkish Airlines is average. The Istanbul airport layout leaves a lot to be desired but is made up by the food (Pistachio Icecream and Lamb). My complaint is with their Customer service which is abysmal. I needed to delay my departure because my Father-in-law was very ill. They had no Customer Service in India. I called their HQ and even though I selected the English option, they continued to talk in Turkish. I then called the US office (might as well). They gave a price 3 times my original fare just to change the dates ($2000 per ticket - my original fare was $850). To top it all, they will not accept credit cards. I would have to mail them a "check" and when they got it they would change it if there was availability!
| 3
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Norwegian
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✅Verified Review| Boston to Oslo with Norwegian, and a great flight overall. On-time departure and arrival, modern and comfortable aircraft and excellent value for money. The only thing I disliked is having to wait for 2 hours before you can buy food or drinks, as they prioritize people who pre-ordered hot meals.
| 9
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Norwegian
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✅Verified Review| Boston to Oslo, returning to New York JFK from Vilnius via Oslo. Fares for our return trip were much higher in USD than EUR or NOK, even with exchange rates and transaction fees considered. We paid 100USD less just by navigating their website in Norwegian (language) and paying in NOK. BOS to OSL: Check-in was smooth. Boarding was chaotic. Several lines formed from every direction at the gate and people needed to zipper in from each. The flight was fine. The large windows on the 787 are great. Food was nothing special and portions were small, relative to what other airlines offer. In-flight entertainment was good, but I feel like there could have been a bigger selection. It was odd some of the TV shows they offered only had 1 or 2 episodes. VNO to OSL: A long line had formed prior to check-in. 3 agents opened their kiosks with probably 50 people waiting. They opened check-in at the stated time, so not necessarily their fault. Boarding was more organized here. This was on a smaller jet, and offered WiFi, but had no IFE. The wifi was great and the flight passed quickly. OSL to JFK: there are not many options past passport control in terms of food or shopping. Other passengers trickled in. We arrived at our gate a few hours early. The gate area was full, with people standing, when we were all informed that we needed to exit for a security sweep. This led to several lines forming outside of the gate where our passes were reviewed and people were randomly selected for security searches. Also at the gate, an Agent for Norwegian was forcing people with over-sized carry on to pay for it as baggage and gate check it. This happened to at least 10 people. Most of these bags had the approved carry on stickers (noticeably yellow with the Norwegian logo) and many of them argued that there were no issues on previous Norwegian flights. IFE was the same from our outbound flight, and the food wasn't any better. I would still recommend Norwegian, with disclaimers about their poor customer service and execution in certain areas, only because their routes+prices are highly favorable.
| 4
|
Turkish Airlines
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✅Verified Review| Boston to Tel Aviv via Istanbul. Had to deal with customer service by telephone before the flight - this was difficult and set my expectations for the flight low. But the flight itself was wonderful. Pleasant check-in, friendly people, and inflight quite comfortable seating and a very attentive cabin crew. So all-in-all a most wonderful experience and I would readily fly Turkish Airlines again.
| 8
|
Grupo AirFrance-KLM
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✅Verified Review| Both flights Stuttgart-Paris and Paris-Chicago were on time. The short-haul flight was operated by "Cityjet for Air France" and uneventful. The long-haul flight was operated on a quite dated A330-200, there were still ashtrays built onto the armrests and the seats were very narrow. There were individual screens, however, these were old too: small, responded slowly, and it took 1.5h and two resets until the entertainment system in the aircraft finally worked. The catering was average. We liked, however, that even in economy class you can get champagne. The flight attendants seemed genuinely friendly and did they work very well.
| 7
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Norwegian
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✅Verified Review| Both of the flights were delayed. Furthermore, on the first flight, not only was it delayed, but we also had to wait for another hour and a half due to an electrical problem. Nothing was provided to the passengers during the wait, no meals, beverages or snacks. The second tier of the trip, from Copenhagen to Madrid was also delayed for an hour and a half.
| 3
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Wizz Air
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✅Verified Review| Bristol to Katowice. The baggage policy is different to EasyJet and other airlines I fly with, however when booking your flight the information is visible and you just have to make sure you have the baggage you need. You can add bags on online after the initial booking too. The free baggage is just a small bag and if you need a normal cabin suitcase / larger bag (think easyjet carry on) it is £9. Annoying, but when the flight is cheap this is hardly a deal breaker. Check in online and boarding etc was normal. No staff were rude to me, I slept during my flight so cannot comment on the food options etc. I organised a bus with Wizzair from Katowice to Krakow that was well organised, cheap and easy to find.
| 9
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EasyJet
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✅Verified Review| Bristol to Rome return with easyJet. We booked our seats with extra leg room so had speedy boarding which we will do again. It made boarding so easy. The seating was comfortable and clean, plenty of room for hand luggage. The staff were very friendly and efficient. The pilot kept us up to date with the planes progress. Arrived on time. The whole experience helped to make a really enjoyable holiday. Return journey was just as good. We will be using EasyJet again soon.
| 9
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Pegasus Airlines
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✅Verified Review| Brussels Charleroi to Istanbul. I have travelled up to 10 times with this airline in the last two years and this lastest experience has pushed me more to take the time to write this negative review. Cabin crew are unwelcoming individuals. The majority of employees don't seem to enjoy what they do or the way they are being treated by the management. The amount of rude employees is appaling. I don't believe I have ever written such a negative comment about a service and frankly I regret having to do so.
| 2
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Wizz Air
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✅Verified Review| Brussels Charleroi to Sofia. Same issue as other passengers: Wizz Air has defined cabin size luggage below other airlines. We had to pay €40 per bag whereas booking them online was €14 p.u. Staff at the desk was extremely rude. Probably because they face this issue with angry customers on each flight. I sent a complain to their website but I expect no answer. Will never fly them again.
| 1
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Vueling
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✅Verified Review| Brussels to Barcelona return with Vueling. Cancelled my flight last minute without any communication and put me on a flight 6 hours later. This flight 6 hours later had more then 3 hours delay. Vueling admitted that the July events were complete failure from their side and still they delay the pay out of compensation and even claim an extraordinary situation without specifying what it is. It's even two times more then 3 hours delay for one flight and of course on my way back also almost 3 hours delay. So 12 hours delay and still fighting for a tiny compensation of 250 euro.
| 1
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Air Europa
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✅Verified Review| Brussels to Bogota via Madrid and back to Amsterdam with Air Europa four weeks later. It was a very pleasant experience. Crew was very friendly and the Boeing 787 a very pleasant plane to fly. The first flight from Brussels was on a smaller Embraer, which was equally pleasant. Only the last flight from Madrid to Amsterdam was in an old A330. I had read a lot of negative reviews but these proved untrue for me. I would certainly fly this airline again.
| 8
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Turkish Airlines
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✅Verified Review| Brussels to Entebbe via Istanbul. Our train was delayed, but we arrived at the airport 80 minutes before our scheduled flight. The check-in area was very busy and confusing with several queues. We waited in the queue for 25 minutes to find out that we had been standing in the wrong queue, as there were two flights to Istanbul that day at similar times. We came to the check-in counter when the lady informed us that we are at the wrong counter and we are too late and check-in is already over. She then directed us to the Turkish Airline counter but he told us that he cannot help us. We pointed out that we only have two small carry-on bags and all we need is a boarding pass (and we still had 50 minutes to departure). He refused with a smirk adding that that's not his problem. We ended up spending thousands of Euros for our new tickets, paying for a hotel, and changing the schedule of our trip and all of it was unnecessary. We understand that there are strict airline policies and passengers need to arrive to check-in on time. All we needed was for someone to issue us tickets.
| 1
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Turkish Airlines
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✅Verified Review| Brussels to Istanbul. Business class has the typical recliners that are better than most airlines in narrow body aircraft. My check in experience in Brussels was horrible. The business class check in agent was unexperienced and arrogant. It literal took 20min to get my bags on the plane and then she started nagging about my handluggage hereby strictly enforcing an 8kg business class rule. I went to see the station manager, had to repack stuff whereafter she once sgain said it was too much. Another trip to station manager and with some dont do it again words he let me go. I had to run to get on my plane. One thing is for sure I wont do it again and will choose another airline. I recommend the airline not to use such personalities for customer service.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| Brussels to Johannesburg via Paris. Last time I flew with Air France was probably 10 years ago. It's usually not in my preferred list because of reputation and pricing. It has changed since this journey! First of all, we left Brussels by train to reach Paris CDG, that was a first for me and I got two nice surprises. First of all, you check your luggage directly at the train station and it follows you until the final destination (which it did), secondly, despite our Premium Economy ticket and the fact that the train ticket were supposed to be Economy class, we got first class seats in the TGV. That was a nice start. No trouble from the station to the airport, boarding was just fine, crew members very nice and friendly, I was pretty impressed as my expectations were way lower than that. The cabin was neat, plane was clean, and the food was probably one of the best food I ate on a plane, despite being only Premium Economy, it was better than my last Business class trip. Then comes the time to check the entertainment system, once again, I was surprised. The usual list of movies, few games and info, pretty classic but efficient, and, the nice touch is the music selection. I found a real selection of my favourite genre, and, I mean real like latest albums, various renown artists but not mainstream. Well, I sticked to the movies anyway, but that was a nice touch, I appreciated it. The way there and return were both equally nice, Boeing 777 and Airbus A380, everything was really nice and for once, I'd recommend Air France despite my initials feelings.
| 10
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Turkish Airlines
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✅Verified Review| Brussels to New York JFK via Istanbul with Turkish Airlines. TK is known as the Best European carrier, but in our opinion it isn't. There wasn't enough space for our legs, 2/3 of the served food wasn't tasteful for West-European passengers. In the first flight from BRU to IST the screen wasn't working and it wasn't possible to get it working. Positives, the selection of movies I could enjoy on the second flight from IST-JFK.
| 3
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Air Europa
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✅Verified Review| Brussels to New York via Madrid. Although the bad reviews I thought I should give it a try due to their low prices, but I should have known better. Flights were ok, food and drinks as well, flight attendants were nice as well but customer service one big chaos, no communication at all, very rude and unpolite staff. We had a delay of 24 hours in Madrid and they were like ´yes, it happens, here you have a complaint form, next please´ and didn´t have any compassion at all, no help, no reaction on email, telephone or complaint forms, Nothing! Finally after 24 hours next flight to JFK (New York) were we found out they lost all our Luggage! Made report at lost and found, went to swissport which did the handling but nothing found. We had to call to the number on the report and if the bags would be found they should send them over by Fedex, everyday we called to JFK, we called to Madrid, even the hotel-staff called for us, nobody knows where the bags are, we can´t help you is their standard answer. We had to buy all things new as we didn´t have anything, not even underwear or piece of soap. Now back home, called multiple times, to New York and Madrid as well, they don´t know where the bags are, and they can´t find them in Worldtracer as well. Terrible, never fly them again. Also no onboard entertainment on a 8h flight, only some general screens in the middle which half of them didn´t work and only in Spanish.
| 1
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Eurowings
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✅Verified Review| Brussels to Stuttgart. Once again I had to fly with Eurowings, the so called "Low Cost" airline LH established It proved that what had changed is only service level (worse), but not price. The Basic-Tarif doesn't even allow a Gold Member of Star Alliance to enter the lounge anymore Plane is at outside position, and you even need to pay for a beer.
| 2
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SAS
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✅Verified Review| Brussels to Vilnius via Copenhagen. Although it was possible for me to fly Brussels to Vilnius directly, I decided to take Scandinavian flight via Copenhagen, as it was cheaper. After checking-in online, I chose several times an option to send a boarding pass via phone, but I did not work. So I decided to print one at BRU airport. On flight to CPH I was pleased by the look of the cabin - spacious, in nice blue colors and equipped with very comfortable Recaro seats. On this particular flight I encountered the nicest flight crew, stewardesses were extremely polite and attentive and smiling. Great plus for that. On this short early morning hop tea and coffee was served. Arrived at CPH on time and there I had a very long stopover. In a meantime went to SAS transfer center to receive a pass for flight to VNO. Again very polite staff helped me with that. Before boarding for CPH-VNO the automatic pass scanner at the gate was broken and the ground crew was checking us manually, but it went quickly. The flight on ageing CRJ900 was also good. Quickly served drinks from nice staff, and we arrived on time. Very good impression from SAS.
| 7
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Wizz Air
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✅Verified Review| Bucharest to Barcelona. The price of the ticket and the safety are the most important things for me. The leg space is not very generous, but I am only 1.69 m, so it was okay for me. For me WizzAir and other low cost airlines are very good, because I am only thinking about flying from A to B, no premium service or whatever.
| 10
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Wizz Air
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✅Verified Review| Bucharest to Barcelona. Wizzair has very often delays and don't provide explanations. In Romania they put you to pay the check-in in case you don't make it online. Check-in free service should be available for all kind of flights. The flight attendants during my flight were rude, making jokes and gossiping about one of their colleagues. I will fly with this company only when there's no other alternative. The flights to Barcelona are not so cheap, so it maks no sense choosing them.
| 3
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Wizz Air
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✅Verified Review| Bucharest to Glasgow. Friendly cabin crew, the plane was reasonably clean - had the potential to be a positive experience despite the 3 hour delay announced on the last minute. This was said to be due to bad weather on a very rainy day, except from what I noticed most planes were taking off and landing on schedule or with minor delays. I've learnt from recent experiences that such delays are common for Wizz Air. I spent my night in the airport and wasted a train ticket to my final destination due to this long delay as the airline refused to fulfill the legal obligation of providing accommodation (see Citizens Advice website), for which I will be taking my complaint further. They will milk you for every surcharge and attract customers by advertising cheap outbound fares outbalanced by significantly more expensive inbound fares. Doesn't work out as low cost in the end. Would probably be ok for a flexible getaway where you could only pack your toothpaste and a change of clothes, but not reliable otherwise. A joke of an airline whose incompetence will cost the customer.
| 2
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SAS
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✅Verified Review| Bucharest to Manchester via Copenhagen. I was returning to UK from Bucharest after my Christmas holiday yesterday with an SAS flight. Had the connection in Copenhagen. At the boarding line the SAS staff who checked my passport (Romanian/EU passport) stopped me and said that she has to check if I need a visa to travel further. At first I was amused and asked her "really, Romania is in EU!" as I though it was a joke! But very annoyed with my answer, she said that she has to check (even though on my passport was written EU, and Romania - in EU since 2007!). I didn't feel it is worth continue an argument with such an ignorant person. This situation created big discomfort. I don't know if the airport/airline employees have to give a general knowledge test (common sense would be enough), but so much ignorance is unacceptable. I regret choosing this airline, and I regret to find that this kind of people exists.
| 1
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Grupo IAG
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✅Verified Review| Budapest to Dublin. Our flight was fully booked. Check-in was slow, but boarding was easy and we left on time. The plane hadn't been cleaned properly. There were papers on the floor and my travel magazine had a wad of chewing gum in it. The cabin staff was pleasant and welcoming: the flight itself was okay. However, the airline does not offer free refreshments, and one must pay over 2 Euros for even a bottle of water.
| 5
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Wizz Air
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✅Verified Review| Budapest to Glasgow. Not a good experience! Staff seemed amateur with very poor English and poor manners, certainly not a kind of crew that would make you feel safe or comfortable during your flight. The 2.5 hour delay wasn't pleasant for sure and even though I had a priority boarding pass, it gave me priority only to board a bus where I was standing still in crazy heat for over 25 minutes while we were waiting for all the other passengers to get on the bus. Once arrived near the plane, we stood still for another 10 minutes in the heat, people were getting ill nearby! The mannerisms of crew involved, the control and management seemed very unprofessional and heartless. Will never use this airline again. What a disgrace.
| 1
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Wizz Air
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✅Verified Review| Budapest to Glasgow. We booked in on line and had only one bag to be dropped in. Arriving at the departure department there were no organised lines just a mass of people all trying to get attention. It was a case of pushing through or missing our flight. After this nightmare we eventually reached boarding area but 1.5 hours waiting without any seating was another nightmare. These may be Budapest Airport faults but it ensures we will not willingly visit area again. We are both in our late 80s and have never experienced such horrors at the many airports we have used.
| 2
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Wizz Air
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✅Verified Review| Budapest to Luton with Wizz Air (W62209). The flight had a 30 minute delay on departure but otherwise great. Also LTN seems to be under repair so it is a mess. Of course with a budget airline there are always charges for everything but as it was a weekend hop it was not necessary to get anything extra. It is not as comfy as other airlines, but it gets you from A to B for very little. I read the other comments saying how much of a rip-off it is but if you read your ticket before departure it has everything on it. Recommended.
| 9
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Wizz Air
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✅Verified Review| Budapest to Luton with Wizz Air. The online check-in system closes 3hours before the flight. The email says: Please don't forget to check-in online or via the mobile application at least 3 hours prior to the scheduled departure time of your flight (at airports where online check-in is not available airport check-in is free of charge). So went to the airport confident, when I got there they said this is not a free check-in airport as it has online check-in (by the way good luck to catch the wifi there). They made me pay 40 euros extra charge just for the check in. People were in queue to pay each 40 EUR. Everybody there was very upset and their customer service personnel smiling at asking to pay the fees. I also saw a lady with a small cabin bag that couldn't fit in their luggage checking cage (with Ryanair that would have passed easy). She had to pay another 50 eur. Pay a little more and have a decent company respecting you and working for your comfort.
| 1
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Wizz Air
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✅Verified Review| Budapest to Luton. When saving money isn't worth it, we all want a bargain but sometimes it's better to shell out a bit more than save money for an awful service. I booked a getaway on Groupon so if anyone reading this is in the same boat then I urge you to reconsider. Flying to Budapest the flight was delayed an hour and change with nothing resembling an explanation given, luckily the flight wasn't full so I could stretch out some but I could tell it would be uncomfortably cramped if anyone was sitting next to me, and I'm only 5'11 so I shudder to think how anyone over 6ft would fare. Then returning we find out much to out chagrin that we had to check in online, bear in mind no-one saw fit to inform us of this, not Groupon, the airline or the company we booked it through. And to make it worse me and my girlfriend were seated at opposite ends of the plane. The ground staff were of no help, not even attempting to help us find a solution let alone sympathise with our problems. So in summary, this airline may be cheap but if you have even a modicome of care for the pleasantness of your journey then I cannot recommend enough paying slightly more and flying with a reputable airline and I'm including easy jet and Ryanair so that should tell you something.
| 1
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Wizz Air
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✅Verified Review| Budapest to Luton. Without doubt the worst airline I have used. First of all I changed my flights and had to pay £50 - I was frustrated yet accepting by this but it was the customer service (complete lack of) that made the experience so difficult. I then got charged £40 at the airport as my hand luggage was slightly bigger than the allowed sizes, despite taking the same luggage on the outgoing journey with no issue. I was ordered to pay, no compassion or understanding. How can you treat your customers so rudely? They charge fees which have no relation to the cost of the service e.g. Printing flight tickets. I also made a complaint about the service I received and to date I'm still waiting for a response! I will never use this airline again.
| 1
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Wizz Air
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✅Verified Review| Budapest to Malta with Wizz Air. This airline is a total rip-off. And they didn't even bother to hide or disguise their scam. So you arrive at the airport, check-in and then you go to your gate. The gate for Wizz Air was literally 300m away from the terminal building - you have to walk outside on the airport apron (the tarmac) to get to it. Once there you have to wait until they open the 'gate' - a small hangar. Once opened, the queue was very slow and everyone wondered why. Once our turn came, we realised why. The first thing you see is a counter and a guy checking people's hand luggage dimensions - and the dimensions were tiny. So surprise surprise, many people had to pay 14,000HUF (approx $55) to get their luggage on board. I've been travelling with my small luggage for the past 4 years. I've used countless times on all major airlines, as well as on low-cost airlines such as Ryanair, Easy Jet, Vueling, etc. This was the first time that I had to pay for it! Wizz Air - you can wizz yourself away as you've lost a customer for life.
| 1
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Wizz Air
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✅Verified Review| Budapest to Malta. Worst airline travelled with. Both flights had delays of 1 hour which caused alot of inconvenience to my trip. Had to pay double the price at the airport for the large cabin bag which I hadn't pay for before. Very unprofessional service.
| 1
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Wizz Air
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✅Verified Review| Budapest to Tel Aviv. Worst customer service, no replies to emails. Waited on the phone forever then got hung up on. Boked the flight with one large cabin bag I then added another and paid with my credit card, when I tried to print a boarding pass the site would not let me claiming I still owed the 6400 HUF - I tried with another card but to no avail. Then I received an email stating that if I didn't pay they could cancel my flight and that I should pay on wizzair.com. So I emailed for help and on the 15th they emailed me an invoice showing that I had paid. I then emailed back that the site would still not print me a boarding pass and I don't want to pay a airport check in fee. I received no reply. When I got to the airport, although I had showed all my correspondence, they charged me for a large cabin bag and for two boarding passes 140$. This is unacceptable.
| 1
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Wizz Air
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✅Verified Review| Budapest to Warsaw with Wizz Air. This airline is not about getting what you paid for. I thought I had booked in online after receivibg a vague email, only to find out at the airport I had merely confirmed the email. On this email's link it announced that receiving a boarding card at the airport was free - that proved to be false as it costs 40.00 euro for this - I am not sure why, as i could have tried again online at the airport but was told this was not possble. Was not sure why with nearly 3 hrs before boarding, but was told time had elapsed. I cannot be bothered to fly with them again. Enough is enough. They have bent the rules so far it is basically cheating people.
| 1
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Wizz Air
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✅Verified Review| Budapest to Warsaw. I had my worst experience in Europe. The cabin staff members were so rude. The ground service was so useless. I travel everywhere with my cabin luggage. It was the first time I got charged because it was out of the dimension with the wheels on. The worst airline ever!
| 1
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Turkish Airlines
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✅Verified Review| Buenos Aires to Barcelona via Istanbul. Seats are ok, but not the best. The good thing is that they are fully flat, the bad thing is that they do not all offer direct aisle access (and that there are 3 seats together in the middle row in business class). That said, I also have to say that the Buenos Aires - Istanbul flight is very long because of the stop in Sao Paulo, but flying business class in TK makes it seem shorter, the IFE is quite good and the food is great. I take this flight twice a year and even though the food service deteriorated a bit lately, it is still very good compared to other airlines (unfortunately on my last flights there was no more amuse bouche, no more many options of starters to pick from the trolley and no more final trolley with coffee and petit fours-the latter was now consolidated with the dessert trolley, also the champagne on board was downgraded from Taittinger to Mumm). As I said the meals service is still good but it could be a lot better if flight attendants would be more proactive at offering drinks and refills. They just do not do it, you need to call them every time you need a refill (it does not happen in many other airlines) and when you do they take forever and it is obvious are not willing to do it. Overall, I would recommend TK business class because the food is very good and the seats are confortable, but they need to improve the service on board. If they did, they would be quite perfect.
| 7
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Air Europa
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✅Verified Review| Buenos Aires to Barcelona via Madrid. I'm writing this review because I'm disappointed about the food I haven't received on my flight from Buenos Aires to Barcelona. Taking a 12 hours flight with only one main meal is not expected by anyone I believe. Ashamed and hungry I went asking for food to the Flight attendants, so they access to gave me 4 small sandwiches with nearly nothing inside. In the same moment when they gave those sandwiches they told me that the food was coming in 10 minutes. I took more than one hour and for my surprise was another sandwich!
| 3
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Air Europa
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✅Verified Review| Buenos Aires to London via Madrid. One of worst flights of my life. My seat has the entertainment system not working at all (13 hours flight). During take off my seat (51A) started to recline in sleeping mode. I am not a light person (85 Kg) but this is a serious issue. The quality of the food was terrible. Alcoholic beverage were not available after the first round of food (but you had the possibility to buy a good variety of beverage on board). The flight attendants were polite but not very friendly. I would say that if you are looking just to go from A to B, and there is no other options, is ok. But you have to forget about comfort and good service. Anyway the safety issue on my seat is serious and I would suggest the company to solve it before the aircraft will be grounded after a safety inspection.
| 1
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Iberia
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✅Verified Review| Buenos Aires to Madrid. Another cramped, uncomfortable long-haul Iberia flight with minimal and poor quality food and services. This 12 hour flight had the added distinction of being on an ancient plane effectively no inflight entertainment, unless you count a single old CRT monitor at the from of each cabin. Following a missed connection in Madrid on the outbound journey to Lat Am rushing from T4 to T4S, we managed to make this connection as we did not have to change terminals. Connection time was 1hr 25mins, but this was barely enough. We made the gate with seconds to spare. T4S is vast and we and several passengers had to run like crazy for a very long distance to make the gate in time. Such was the panic and stress that two of our fellow passengers did not even have time to put their shoes back on after removing them for security, and did the remainder of the run in their socks. I will never use Iberia again for long-haul or connect in Madrid.
| 2
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Air Europa
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✅Verified Review| Buenos Aires to Madrid. This review concerns to the terrible food/drinks service provided during a flight from Buenos Aires to Madrid. The first meal (lunch) was served at 2:30pm. The next meal was served at 8pm - 5 hours and 30 minutes later, this meal was only composed by a tiny bread with a slice of cheese and a drink to be chosen (only 1 glass, even if in the past 5 hours no drinks were served to the passengers). When I asked to the flight attendants if bread was supposed to be the dinner, they informed me that that was only a snack, and that the dinner would be served two hours before the landing. I asked for a glass of water twice, by using the button to ask for the flight attendant. Both times, the flight attendants told me that they would bring me the glass of water. Both times, the glass never came, and after 30 minutes waiting, I had to recall the flight attendant, or go the back of the airplane myself. When they finally served the dinner, this was bread with cheese/ham, a glass of something to drink, and a piece of cake.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Buenos Aires to Paris with Air France. I traveled on the new Business class Best and Beyond. The onboard service is fairly accurate but not meticulous and personalized as in other airlines. The meals are good and different but are still served with the trolley and dishes are not served directly to yourtable like a restaurant. Missing the feeling of personal service. The seat is comfortable and reclines to become a bed. The amenity kit provided is not very elegant. The entertainment system is rather good and very large and bright screen. Inside I made use of the lounge Condor airport in Buenos Aires and I was fine. However, at the same price in future I will choose another company.
| 6
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Wizz Air
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✅Verified Review| Burgas to Budapest. I wasted over 5 hours because they failed to provide instructions in a language I could read. After canceling my flight, it's almost impossible to get a response from them in order to obtain the compensation I am entitled to. At the airport, the flight seemed to be delayed somewhat. At 9:45 am I got a message saying the flight had been canceled and I could rebook another one, with no further information. I tried to get information online but the WiFi had crashed under the increasing amount of people in the airport. After waiting in line at the information desk they told me they had no information at the time, but that the airport was closed and it wasn't due to the weather. When asking why the airport was closed, she simply replied: "I can't tell you", hinting that she knew, but I wasn't supposed to. After waiting around around for half an hour or so, they finally announced that we were allowed to leave the airport. I asked what that entailed exactly considering they were saying the flight hadn't been officially canceled, and they said I had to sign in order to receive further information. I asked to read the letter first, but they declined. I signed and received a letter in Hungarian which nobody was able to translate for me. Next they put me on a bus and dropped me off at the departure again. I was told to get in line where I'd paid the exorbitant airport check-in fee of 35 EUR earlier. It was a huge line which was hardly budging. Due to the enormous amount of people, I spent 2.5 hours waiting in line. When I got to the front, the lady told me she had no information. When I asked if there was anyone from Wizz airlines to talk to, she said she didn't know, and I had to queue up at the information desk which had a line of similar length. I expressed my doubts that they would be able to help me there and wanted to record her telling me that I had to go to the information desk so that they wouldn't send me right back. After standing in line for 30 minutes, I was told I had to go back to the place I just came from. The other lady came over and they argued a bit in Bulgarian, without directing attention to me at any time, or explaining anything.
| 1
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Grupo IAG
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✅Verified Review| Business day trip to Cork and back. The flight was marketed as Aer Lingus Regional operated by Stobbart Air. Check in online. Free seat choice 24 hours before. 72 seat propeller aircraft configured 2-2. Outward - Very orderly boarding - from the rear only - so the rear seats were seen as 'preferred' and as such cost more to choose. I was in 4D aisle - I always prefer to be in front of the engines on a propeller plane. Leg room more than adequate and better than a lot of planes. Good sized overhead lockers. Inflight service consisted of snacks and drinks to buy - nothing special but fine for a short flight. Cabin noise was fine for a prop - but I had my noise cancelling headphones to help. On time performance and speedy transit through Cork - There was a passport control - which surprised me. Passports were not checked on the return. Photo id is needed to board. Return flight similar, except push back was 7 mins early and due to favourable tailwinds we arrived 25 mins early. Full flight - but despite narrow seats, I was comfortable. Disembarked Terminal 1 via a bus which took us to the UK domestic arrivals - so no passport control. Overall an enjoyable flight. So much better than the Flybe service to Belfast on the Dash 8 Q400. The ATR 72 seems a better plane.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Cabin crew took care of me from Prague to Paris CDG and they were speaking very well English. Gate agent has kindly provided me my luggage tag number. I would probably continue to fly with Air France. Next trip will be through Amsterdam to Bordeaux and I hope it will be fine. I've never been there but I'm optimistic. Recommendation: I will definitely appreciate if they can change the coffee offered on board.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Cairo to Amsterdam via Paris. I had possibly my worst flight experience. At Cairo airport , the scheduled flight was boarded to depart 40 minutes past midnight. After sitting on the plane for approx. 90 minutes, announcement was made to disembark (I would add the flight had already pulled away from the gate and then returned). Anyone who has ever been to Cairo airport knows that communication is not easy in the best circumstances and no fluent English speaking staff were available. Okay, move on through security and airport terminals to locate Air France / KLM ticketing to receive new flight details and if necessary hotel accommodation. During almost 8 hours in a queue to achieve this, passengers were not given any refreshments. There was nowhere to buy anything, not even a machine. All passengers were told not to leave the queue and the reason it took nearly 8 hours for me and my travelling companion to be rerouted was because on average it took 15 minutes for every passenger to receive new tickets and where necessary a voucher. This was a debacle, no order, people pushing in airline staff running around doing nothing to help passengers but much shouting in Arabic. Naturally the connecting flight had to be rescheduled. After 10 or so hours we reached a nearby hotel and were at last able to get something to eat and a much needed sleep.
| 3
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Turkish Airlines
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✅Verified Review| Cairo to Vienna via Istanbul. I consider Turkish Airlines one of the best airlines for everything, the aircraft cabin is clean and the crew polite and helpful. Even the transit area at Ataturk airport was an amazing experience and we had almost 5 to 6 hours transit time at the airport but we really enjoyed it.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Calgary to Amsterdam. The seat in business class are very uncomfortable. Not fully lay flat and no privacy having another passenger near to me. Every time he went to toilet I had to modify seat position and wake up in the night. Very bad food service. My seat was number 2 and flying dutchman cocktail was already finished. The lady did not apologise for that. I skipped dinner because of the smell of cheese of Alfredo pasta that permeate the cabin for a long time. I had breakfast. Film selection is ridiculous, add few titles more. Bus at the arrival instead of the finger. Definitely not a business class service you expect.
| 4
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Grupo AirFrance-KLM
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✅Verified Review| Cancun to Paris. Medium room for the legs. Since I am taller than 1.80m it is always difficult to have enough room. This is the first time I fly with Air France on a long route and I was surprised there was no choise for the meal (you usually have a couple of choices). Nice entertainment system, active also during the boarding, so you can start watching a movie or playing while waiting. Perfectly on time.
| 7
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Grupo AirFrance-KLM
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✅Verified Review| Cape Town to Amsterdam and back with KLM. First time flying with KLM. Usually fly Emirates but KLM offered a direct flight. Was very disappointed with the in-flight service. First impressions were good but as the 11 hour long flight progressed service got worse. To get the attention of the flight attendant is impossible unless you walk to the back of the aircraft. The button to get attention means nothing as they either keep switching it off at the back or ignore it. The attendants were a bit rude when asking for more alcoholic beverages. Food was average. In-flight entertainment was okay. A Few new movies. No structure to the series that they have. Overall very average. Wouldnt fly KLM again.
| 4
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Grupo AirFrance-KLM
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✅Verified Review| Cape Town to Amsterdam. Business class disappointing. Unlike other carriers 2 seats were together so you had to step over the person next to you who was sleeping in a flat bed to get out. No privacy. Food was just ok though in flight service by staff was very good. No sheets for the bed like on Asian carriers. Just OK. Lounge in Amsterdam very disappointing. Staff were rude and condescending. Value for money was poor. Food was just so so.
| 5
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Turkish Airlines
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✅Verified Review| Cape Town to Athens via Istanbul. My wife and I were traveling with twins in business class, and her family was also on the plane but traveling in economy class. As we got to the boarding gate, we wanted to get the rest of our family onto business class. There were seats available, but the first person we asked said it was impossible to change seats at such a late time. I then met a staff member and he called someone in Istanbul to see if it was possible. After a few phone calls, he asked for my credit card details and was able to upgrade the rest of my family to business class. The reason this is so impressive is that he had to go against the inbuilt systems to delight a customer. I think the airline industry needs more staff like him and less people who just follow the process. I will be flying Turkish airlines again because of this.
| 10
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Turkish Airlines
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✅Verified Review| Cape Town to Athens via Istanbul. They charge for sporting equipment stating it's a 'handling fee'. They are happy to take golf bags and skis free of charge, and diving equipment to three destinations free of charge, but the rest of the world they charge for. It really can't be that hard to handle some fins, a mask and a very small speargun for no charge can it, especially when these make up the only form of checked in baggage? And they do not weigh more than golf equipment or don't take up more space than a golf bag. I've never dealt with an airline that has such inconsistent rules regarding baggage, and made taking other goods overseas so difficult. Speaking to customer service they can't do anything either. Oh and they don't charge sports baggage fees as a single trip return, they charge for each destination where you stop / layover, both there and back, so you could pay up to 90 euros one way,and the same return.
| 1
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Turkish Airlines
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✅Verified Review| Cape Town to Geneva via Istanbul. I had the worst trip with them yesterday. The time spent in flight was alright, food is ok, flight attendants are competent and nice enough and the entertainment is ok. The legroom is a bit tight though. But the transfer at Ataturk airport was an absolute disaster. They had snow 4 days before and still had not recover from it. All flights were delayed, the airport was packed, people were sleeping on the floor - complete chaos. Our flight was delayed every hour without any reason, and nobody at the airport could help us, they were rude and useless, couldn't give a damn about any passengers. After 5 long hours of waiting without any help, finally a boarding gate appeared. We rushed there and suddenly this mass of people rushed to the check in counter and the boarding was delayed. Nobody told us what was happening, we couldn't understand because they were speaking in Turkish, but we finally understood that they were trying to get on board because they had been stuck in Istanbul for four days. I thought we would stay stuck as well for days. We boarded the flight in complete chaos, they tried to change our seats that we booked months ago, the entertainment system crashed, and when we arrived the luggage took forever and was wet.
| 1
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Vueling
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✅Verified Review| Cardiff to Barcelona. One of our better experiences with Vueling. Outward flight was delayed by 35 minutes which by Vueling standards is quite normal. Only complaint was that there was no hot water for hot drinks. Return flight was good. Early departure and landing with a newish plane with the thinner style seats which give slightly better leg room. Leg room on Vueling planes is probably the worst of the low cost carriers but is just about OK for flights up to 2 or 3 hours.
| 8
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Vueling
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✅Verified Review| Cardiff to Barcelona. This time every thing went to plan other than the fact that they changed the flight times twice before we flew. Luckily we were flexible enough to accommodate the changes. The planes we flew on were old and as others have stated the leg room is poor. Previous experience with Vueling has taught us that they have appalling customer service and if anything goes wrong you're on your own. Our advice would be don't use them if you have to be somewhere on a specific date and time because of their spectacularly cavalier attitude to providing the service. If you're flexible they can be a good alternative to other low cost carriers but don't expect too much.
| 6
|
Pegasus Airlines
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✅Verified Review| Check-in - there were lines but it went smoothly, woman at counter seemed newer but was helpful and got everything in order for us through to Zurich. Strict on 8kg for cabin baggage. Flight on-schedule from Bishkek to Istanbul and from Istanbul to Zurich, airplanes clean, service good, though minimal. Seats a bit small, ordered food served promptly - good portions, tasty and filling. All luggage made it in very good condition. Definitely 4-star out of 5.
| 8
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Grupo IAG
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✅Verified Review| Chicago to Brussels via Dublin. Check in and boarding were efficient. Had use of the British Airways lounge in Chicago and the Aer Lingus lounge in Dublin. Both were OK, some beverages and snacks, very few power outlets. The flight from Chicago to Dublin was on time. Cabin crew were extremely friendly and provided good service. The food was pretty good. The WiFi worked well and was complimentary in business. The entertainment system works well, with a nice big and clear screen, but the movie selections were not great. The seat does go all the way flat, but it is difficult to adjust how you like in between that and upright. For some reason, there is no independent control just for recline. There is plenty of space for stuff you want to use during the flight so you don't need to keep reaching for the overhead bin. The flight from Dublin to Brussels was less good. There is no business class on this flight. Even though my end-to-end ticket was for business class, on this flight they don't even provide water or tea for free. This flight was also significantly delayed, by ATC, so that really wasn't their fault.
| 8
|
SAS
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✅Verified Review| Chicago to Copenhagen and what a horrible experience. SAS is supposedly a member of Star Alliance but is using some bs europoints - thus no upgrades are possible via normal way. Knowing their resoning they would call it an "innovation" - they are outsourcing all upgrades to a website optiontown - of course nothing works. Horrible service on board, scarce food, one needs to pay for everything. The flight attendants seemed angry with everyone - if it wasn't tragic it probably would be amusing. The plus system is nothing special, slightly more leg space besides that just a marketing trick.
| 2
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SAS
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✅Verified Review| Chicago to Frankfurt via Copenhagen. Very good flight in premium economy, seat 23A. The new SAS cabins look great: in fact, one of the nicest I have seen. Food was good quality. Crew was very professional and friendly. Entertainment system felt modern and worked well. This flight exceeded my expectations.
| 10
|
Lufthansa
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✅Verified Review| Chicago to Frankfurt. The flight was on-time and the service really good, but the seat configuration is not so good. I’m not tall, but I was really cramped during the entire journey. The seat in front of you is really nearby. The general space allowed is bad. Lufthansa didn’t thought about the installation of USB connectivity. Weird!
| 7
|
Iberia
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✅Verified Review| Chicago to Granada via Madrid return. Traveling with Iberia was a huge hassle. Our flight home was delayed five hours and we had to run back and forth between American Airlines and Iberia to book a new flight. Also we were all given the same ticket to exchange at the Iberia desk for boarding passes. The attendant honored three tickets of the four of us, but made the last member of our party return to American Airlines. In the end we had to be escorted by an American Airlines attendant so he could discuss the issue for use. There was nothing wrong with the ticket and the attendant honored the ticket only when told to do so by another worker. Went we changed flights my vegetarian order was lost and I was given a meat meal which I could not eat. The flight attendants were never available so I could not flag one down to request a meal. Overall Iberia seems to be an incompetent airline who is extremely slow and often unwilling to help it's customers. Will not fly with them again if I can avoid it.
| 1
|
Turkish Airlines
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✅Verified Review| Chicago to Istanbul. Quick and smooth check-in at Chicago airport. Given a lounge invitation. Priority boarding. Onboard the seats very comfortable. Welcome drink offered, opted for Champagne which was of great quality. Hot towel was given. Choice of magazines/ newspapers. Jaguar amenity kit given with excellent products. Soon after take of plenty of appetizers offered, followed by delicious pumpkin soup, main course, desserts and tea/coffee. Bed was made and had good night sleep. Breakfast orders were taken soon after take off. Before landing excellent breakfast was offered with fresh orange juice. Landed before time. Could not find any fault at all during entire flight.
| 10
|
SAS
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✅Verified Review| Chicago to Rome via Copenhagen with SAS. They cancelled the flight at midnight after a 2 hour delay due to technical difficulties with the plane. We were told that they would not be helping us with hotel arrangements or transportation because there was a convention in Chicago and all hotels were sold out. We were therefore left to fend for ourselves and escorted out of the terminal. On top of that we were also told that staff at O'Hare could not assist us with rebooking because there were no SAS staff located there. Instead, we would have to wait until SAS staff in Scandanavia was open the next day to find out when our flights would be rescheduled. Completely awful experience.
| 1
|
SAS
|
✅Verified Review| Chicago to Stockholm with SAS Scandinavian. Long haul flight in SAS Plus. The flight was comfortable in the new SAS cabin. The cabin crew was excellent and the onboard wifi and entertainment system worked very well. The aircraft was clean according to the highest standards. I definitively recommend SAS for long haul flights. Top score.
| 10
|
SAS
|
✅Verified Review| Chicago to Stockholm. I flew to Stockholm from Chicago with my two children on July 02. At check-in we were given stand-by seats, and were told that we would be assigned seats at the gate, (which is something that has never happened in the 20+ years that I've flown with various airlines). I was concerned and asked if we would be seated together. The answer - "I'm sure you will be." We reached the gate and waited in another line (I wonder why SAS is stuck creating lines in the twenty-first century when there is no need for them) and were finally given our seats. I took a look at them, and noticed that one of my children was placed in another row. I asked to be seated next to both of my children, and was told that I had been given great seats, seats that I would normally have to have paid for. I said I didn't want better seats, I wanted to be seated next to my children. The person behind the desk said, "I'll page you later." He never did. On the plane I told the flight attendant that I really wanted and needed to be seated next to both of my children. Her answer - "You have to pay extra if you want to be guaranteed a seat next to someone." You read that right. In a SAS flight you have to pay extra to be seated next to your child. They appear to think it's acceptable for a child to spend 9 hours without being able to see or talk to his parent, a child who gets anxious during turbulence, and needs assistance with opening items during meals, and who wants to be close to his parent in an unfamiliar environment to feel safe. Luckily for us, a concerned passenger (who was appalled by the callous disregard of the flight attendant) switched seats with my son. Imagine that: a passenger has to do what the airline should have done without being asked. We provide the children's ages when booking the flight. The airline knows which passengers are children. This shouldn't be a problem. Another related problem was the quality of food. I was glad that I had packed food for my children, for it took the flight attendants nearly 2,5 hours to bring the evening meal and when it arrived, my children looked at the soggy, slimy vegetables and the overcooked meat and refused to eat it (so did I, btw). My advice to people is to think twice before booking a flight with SAS if they have children with them as nowhere do they mention that you have to pay to be seated next to your children, and as no sensible, feeling person would ever think that an airline would separate children from their parents it is something that parents can't prepare for. The eagerness of SAS to make money has reached a level of callousness that I believe is completely unmatched in the world of flying. As a native Swede, I find SAS to be an embarrassment and a disgrace. You can go after our money, but you can't go after our children to make that money. Shame on you.
| 1
|
SAS
|
✅Verified Review| Chicago to Stockholm. Really great flight. This is more first than business in my view. The SAS crew was fab and love what they are doing by the look of it. The food was fantastic. They offered a menu with good variation. After a good meal it was time to take a nap. The bed was really comfortable as well.
| 10
|
Wizz Air
|
✅Verified Review| Cluj - Bratislava and return. A very pleasant experience again with Wizzair. Both flight were on time and flight attendants were smiling and attentive to the passengers and their needs. At BTS airport the ground handling agent told me I had to go to check-in first to tag my large cabin bag, else they must charge extra (this rule is written nowhere on the website), but they tagged it for me at the gate and told me it is OK. Onboard flight attendants were professional and friendly as well. The cost of the return flight was 17 euros (as a Wizz club member), but with the points on my Wizz bankcard it came for free to me. As usual, I booked extralarge legroom seat, for more confort.
| 10
|
Wizz Air
|
✅Verified Review| Cluj to Basel return, flights delayed with 10-20 minutes. Boarding was crowded in Basel but I had priority boarding based on privilege pass and was able to avoid crowd. I had a seat at the emergency exit, for more comfort. Flight attendants were smiling and helpful. Price was 18 Euros for return flight, with cabin bag only.
| 10
|
Wizz Air
|
✅Verified Review| Cluj to Beauvais (Paris). I had a pleasant flight, the services according to what I paid for. XXL seat is highly advisable to book, since the ordinary seats have little space. Flight on time, attendants were helpful. I recommend this airline for convenient prices.
| 10
|
Lufthansa
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✅Verified Review| Cluj to Delhi via Munich. The first leg was operated by Air Dolomiti for Lufthansa, only a muffin for breakfast. The second leg was Lufthansa, lousy food and poor choice of beverages. Flights were more or less in time. Entertainment was average, not extraordinary. Flight attendants polite but not friendly.
| 6
|
Wizz Air
|
✅Verified Review| Cluj to Madrid. Avoid Wizz Air if possible, because you will get headaches. Hidden fees everywhere and they don't care. The airport checkin was 50Euro fee for just printing a piece of paper and nobody was in the checkin line to hold the line. Then they hit you with the baggage fee of 60 Euros. I ended up paying almost 200 Euros in checkin and baggage fees for 2 people which is way more than the flight cost. On the plane, the staff is so rude. I asked for a glass of water to take my pill and they told me water costs 2 Euros. The same flight attendant was drinking from a big bottle of water behind the curtain. I will avoid this airline in the future.
| 1
|
Turkish Airlines
|
✅Verified Review| Cluj-Napoca to New York via Istanbul. After spending 3h at the New York lost and found luggages I've been sent home with an international phone number and no File Reference number for my lost luggage. When I called the number i've been told that I need a reference form in order to get any information about my luggage. I traveled with 2 luggages, from which only one made it to the destination. From the attached tag to the luggage that arrived in NY it wasn't stick together correctly, the person who checked me in didn't even bother to remove the back of the sticker and put it together as it should had been. I tried to track down and make a complain against the employee - suggesting that he may not be even aware of the mistake he's doing and this puts in danger other people luggages too. No one was able to give me a reasonable help.
| 2
|
Turkish Airlines
|
✅Verified Review| Cluj-Napoca to Singapore via Istanbul and it was one of the best flight experiences so far. You can freely book your seat in advance (unlike on some airlines where you have to pay for your seat if reserving in advance or they'll seat you miles apart). We flew on an A320 for the short 1 hour flight to IST. The service was great, and my choice on their website for a lactose free meal was met, which was a nice surprise, taking into account the length of the flight. If you have more than a 6 hour layover in Istanbul (which we did), free tours of Istanbul are offered at various times. We took the 6 hour tour, and the tour itself, although a little rushed, was way better than sitting around in the airport. A free meal and entry tickets to attractions are included in the tour. The Boeing 777 to Singapore was impeccable. In flight entertainment is offered in each headrest with various movies, TV shows, live TV and selections of music. The food is very good and the staff is very kind and helpful. Seats are comfortable and although the pitch could be better, most people around me, including myself could find a position to sleep through most of the 10 hour flight. All in all, very happy with the airline, their call center (which I used to reserve my seats) and would gladly fly with them again. .
| 10
|
Eurowings
|
✅Verified Review| Cologne to Cancun. Me, my wife, and our 5-year and 4-month old sons travelled from Cologne to Cancun with Eurowings (11 hour flight). We had seats in economy class and the trip was wonderful. The staff was very friendly and helpful. The flight was clean and looked liked new. There was enough space for my legs although I'm a tall guy. Overall, we were happy with the service and would go with them again. Of course, our expectations were in accordance to their rates.
| 9
|
Eurowings
|
✅Verified Review| Cologne to London (LHR) with Eurowings operated by Germanwings: We started with an on-time boarding, and as I walked on the plane I was greeted by a flight attendant, very nice and friendly, I made my way down the aisle to my seat in 10A. I arrived at my seat and noticed that it was the exit row, and I asked the flight attendant if I could sit somewhere else. He replied "sure go ahead and sit behind this row." We also departed on-time, approximately 30 minutes after take off the crew started service, and once again I was quite surprised, because I did not expect to get a snack on this short flight, the crew also handed out drinks to everyone on board, and the rest of the flight was comfortable as I had the whole row to myself, as we arrived in London we were in a waiting queue for landing, however that was OK as we arrived still 10 minutes early.
| 7
|
Eurowings
|
✅Verified Review| Cologne to Rome. They provide you with fancy packaging that contains an extremely poor sandwich. Legroom is fine, but I always pick the seats with more legroom. Friendliness of the cabin crew was poor. I was sleeping when they came with the beverages cart, when I woke up I was thirsty, so I walked to the cabin crew and asked for some water. I got told I could only buy some, but I didn't have enough coins, no euro bills in my pocket and you cannot pay with credit card for less than 5 EUR.
| 1
|
Turkish Airlines
|
✅Verified Review| Cologne to Shiraz via Istanbul. My first plane was delayed in Cologne so I couldn't catch my next flight so Turkish Airlines offered a ticket for my final destination which was due in 18 hours. In such situations you can either go to a hotel and rest or take a city tour. The hotel was supposedly 5 star, I would not say that my residence was bad, but I prefer to be home on time.
| 6
|
Wizz Air
|
✅Verified Review| Cologne to Skopje. We went to the airport and we waited for couple hours when someone told us that the flight was canceled after 2 hours before we should be on a plane. No one wants to take responsibility from the company. Every passenger have rights and ours were ignored by the staff of Wizz Air. So we used bus to came back to Skopje at our expense. Our right are that they need to pay us all expenses that we made.They even didnt get the money back from the flight. I am very disappointed from the company and also the staff that no one pick ups the phone or replay our emails.
| 1
|
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