Airline
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5.97k
| Rating
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10
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|---|---|---|
Grupo IAG
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✅Verified Review| Excellent Aer Lingus flight in all aspects. Great ground service in Dublin, comfortable seats, acceptable selection of food for a plane. Great that they have stated new Tuscan route, a more relaxing option than choosing Ryanair. On the return home slight delay but crew kept us informed and were so pleasant and helpful.
| 9
|
EasyJet
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✅Verified Review| Excellent experience travelling with easyJet from Munich to Luton. Our flight was delayed overnight because of a lightning strike on the aircraft, I am really happy with the way the ground staff managed to help us, they arranged a hotel with breakfast, taxi fares, everything. We had a couple of appointments in London and hotel bookings which we lost because of this delay. We have claimed eu 261 compensation claim which we got as 250 EUR. When it comes to aircraft they have mostly A319/320 in the fleet which are well maintained. I would say easyJet is better than other budget airlines in Europe.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Excellent flight on A380 from New York JFK to Paris CDG. Sat in seat 30C emergency row and though paid approximately $50 extra it was worth it. I ordered the Ocean meal which is basically a seafood dish for an extra $25 and it was quite good. They were very generous with the liquor and I had a small bottle of white wine and a cognac at no charge. The flight attendants were very helpful and friendly. The entertainment system was excellent with a wide assortment of films. I enjoyed watching the take off and landing via the camera in the tail of the plane. Though I live in Toronto I took this flight from JFK because I wanted to fly on the A380. I was not disappointed.
| 9
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Grupo IAG
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✅Verified Review| Excellent flying experience from Dublin to New York return. Aircraft was nearly new, usb socket at seat, great IFE, decent leg room and recline. What stood out most was the exceptional crew, so friendly and helpful. A passenger behind me was feeling poorly and I overheard a flight attendant offering to make this passenger hot water, honey and lemon. That speaks volumes. The only issue was lost baggage which does happen frequently I believe but even still I rate the flight and airline 10/10.
| 10
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Vueling
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✅Verified Review| Experience was just terrible. Flight from Brussels to Barcelona was canceled without any previous notification. On arrival at airport there was no Vueling service and I was only provided a phone number at an information desk where nobody answered and my call was just disconnected. Service was zero and I was not able to get any option or solution for the cancellation (nobody was there and I couldn't reach anybody). I just had to buy a new ticket from other company. After 6 hours I have not been able yet to reach anybody at Vueling Customer Service.
| 1
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Grupo IAG
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✅Verified Review| Faro to Belfast, and a terrible selection of food. Have used this airline for over 10 yrs with no issues as I'm a vegetarian. No veggie sandwich/toastie options, only a snack pack or scone which they ran out of before my row. I was in row 2! I travel with them several times a year and was so disappointed this time, never had any issues with my vegetarian needs before. No issues with flight or staff, they were as super as always.
| 8
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EasyJet
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✅Verified Review| Faro to Paris Orly. It was the first time for me and my family with easyJet, the plane was full but it came to us has a nice surprise we got speedy boarding because we had a child. And also has we had kids we were invited to check in our luggage for free and pick it up later, must say that we were surprised with the nice staff and also very nice flight, will use again
| 8
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EasyJet
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✅Verified Review| Faro to Southend with EasyJet. Bag drop at Faro is a single queue serving all EasyJet flights but although the queue looked long, it moved quickly. Flight left only a few minutes late and in spite of a headwind we landed ahead of schedule. Cabin crew polite and cheerful. EasyJet had sent an SMS message while we were at the airport to advise that there would be no fresh catering on this flight, although not a problem for us! bags delivered quickly and we were out of the airport within 20 minutes of touch down.
| 7
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Pegasus Airlines
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✅Verified Review| Faultless service by Pegasus across all sectors from Athens to Bodrum via Istanbul. Brand new planes, first time on the A320NEO. An extremely quiet aircraft. No delays. Boarding was done efficiently. Planes very clean. Helpful staff both on board and on the ground. Very good value for money. Will look forward to flying them again!
| 10
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Turkish Airlines
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✅Verified Review| Faultless travel on a trip from Copenhagen to Buenos Aires via Istanbul and Sao Paulo. A321 and Boeing 777-300 aircraft, flights on time. First flight full, the following only 50% loaded as it is a new route to TK. Check in smooth, though staff had limited experience and understanding. However, lounge access and seat wishes accommodated. Service onboard was top notch. However, despite being kind and service minded, the FAs had very limited English skills and were all of the same, Turkish nationality. Even on the Europe leg, two hot meals of decent quality was offered in economy. Plus free drinks - 3 drink rounds were accomplished. STPC stopover provided in IST, despite the ticket was extremely cheap and said the opposite. IST airport is a hassle with long queues and repetitive security checks. IFE works fine, even on the smaller A321 aircraft. The longhaul leg on Boeing 777-300 was my longest flight ever. Newer aircraft, equipment, and excellent staff. Hot meals served three times. Plenty of drink rounds. Good beers, particularly I liked Tuborg Gold beer on cans. Wines mediocre, both were Turkish. Staff language skills extremely limited, apart from Turkish and Spanish - on the last leg from Sao Paulo to BUE. Amenity kit set with 6 items given. Poor headsets, good IFE. I had no inscribed luggage nor no change/delays issues which make me score TK high, as everybody knows that the problems always come with any irregularity or luggage.
| 8
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SAS
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✅Verified Review| First a SAS Scandinavian domestic flight from Skellefteå to Stockholm, then on to Copenhagen. The domestic flight got 2 hours delayed "due to lack of planes". Arriving too late for my corresponding flight, I got stranded in Stockholm around 10 pm on a Friday night. Next to no arrival service available. One overworked customer service agent working out of the lost baggage window (only one). I got dumped into an offsite hotel without dinner, and put on a 7am flight to CPH, the only available which meant I had to get up at 5am.
| 1
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Norwegian
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✅Verified Review| First time I have flown with Norwegian. Booked flights from London Gatwick to New York JFK only a couple of months in advance and they were a lot cheaper than alternatives, had generally solid reviews and were using new Being 787 aircraft. Received text week before to inform flights being operated by Wamos. I believe this was due to maintenance issues with original aircraft and read of similar issues over the previous 4-5 weeks. We ended up on 20 year old aircraft with no inflight entertainment. All customers were served food as a sort of compensation, however since we originally paid for food there was no benefit to us. Service was generally poor, most announcements were in Spanish and flight attendants didn't really seem to care about any passenger requests or needs. It may be a temporary issue with aircraft/service, however were I to travel long haul again I would pay the extra for guaranteed decent flight.
| 5
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Vueling
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✅Verified Review| First time in my life I want to write a review about an airline. Flew Keflavik to Barcelona with Vueling. 3 hours before check-in they cancelled the flight due to "bad weather conditions" and announced they would fly 24 hours later! First: this reason seems to be a cover up since weather conditions for every other airline flying to Spain this day was fine. Second: they had the nerve to postpone/delay the flight for 24 hours instead of checking the "weather", lets's say every couple of hours. Third: it was impossible to contact them. Fourth: they refused to compensate covering their accountability due to "bad weather conditions". Never again.
| 2
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Grupo AirFrance-KLM
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✅Verified Review| First time with Air France flying from Paris CDG to Dubai. What a surprise. Everything went just perfectly. Boarding has been very fast. Seat was so comfortable that I managed to sleep although I can never sleep in Economy. Awesome variety of entertainment channels and movies. Food was excellent as the drinks. Flight attendants extremely courteous and professional. Clean toilets. Only one tiny negative remark. There was no WiFi on board this flight and I needed it for work.
| 10
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Norwegian
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✅Verified Review| First time with Norwegian so I didn't know what to expect. Flew from New York City to Copenhagen. Clean new plane that felt more spacious than other widebodies and very quiet for a twin engine on takeoff and cruising. I didn't go for the preordered meal but had a hot sandwich, it was ok. Seats and leg space were barely adequate. Cabin crew was fine but they don't need to do so much. IFE was quite nice, not as big a screen as on other 787s but good resolution and good selection of movies and shows. Good ontime performance for my flight. Overall I can see how the business model makes sense and I would go with them again for the right price.
| 7
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Norwegian
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✅Verified Review| First time, most definitely, last time ever with Norwegian. I can only add my voice to all my fellow travelers who were on flight DY7015 from London to New York City. I never received an email telling me the flight was canceled. We were given a hotel but not fed. We had to pay out of pocket to eat. I missed my train connection from JFK. The next day, 11/1/17, I was rerouted to Sweden with a 4 to 5 hour layover that turned into 7 or 8 hours due to mechanical problems. They wouldn't let us leave the waiting room at the airport no matter how many people begged that they were hungry. I did not get to New York until well after midnight. Now it's 11/2/17. The earliest train was at 3.25am. I did not get home until 5.15am. It was the worst travel experience, ever. Customer service was abysmal. They were complaining to us the passengers how they weren't told anything, it wasn't their fault, etc. Surly staff. Apathetic and pathetic. Do not be fooled by low price!
| 1
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Grupo IAG
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✅Verified Review| Flew Aer Lingus from Amsterdam to Dublin this June. Flight experience was standard economy experience. No entertainment on EU flights and must pay for all beverages (even water) - pretty standard for a budget airline. Aer Lingus lost my checked bag at Dublin on flight arriving June 18. Despite submitting the appropriate documentation, now almost two months later, I did not receive reimbursement for my lost bag and am still waiting for a letter for my travel insurance stating that my bag was lost so that I can be reimbursed by them. It has been very time-consuming and overall terrible experience. After this experience I will never fly Aer Lingus again and would not trust them with checked bags.
| 1
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Grupo IAG
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✅Verified Review| Flew Aer Lingus from Dublin to San Francisco. The biggest downside is the food. Very poor quality. Only one meal was provided during the first 8 hours of the flight. No snacks or beverages provided without extra payment. Other than that the seats were comfortable with lots of leg space. Love wifi on board which helped me to be productive.
| 6
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Grupo IAG
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✅Verified Review| Flew Aer Lingus from Paris CDG to Dublin. I have no complaints about the flight apart from for the food. There was a short period where one could get something half decent (I seem to remember fruit salad). I ordered a cheese and coleslaw sandwich which was inedible (I'm not a fussy eater) and a coffee. I understand the constraints with pre-packed food but really they could do much better than this.
| 8
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Grupo IAG
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✅Verified Review| Flew Aer Lingus return from Manchester to Dublin. Both flights departed and arrived on time. Although the flight is only a short hop across the Irish Sea, the seats 2F and 3F were very comfortable and leg room satisfactory. Cabin crew were efficient and friendly. Chose this flight because, with baggage it was cheaper than Ryanair. Would travel with Aer Lingus again.
| 9
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Air Europa
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✅Verified Review| Flew Air Europa from Madrid to New York JFK. The cabin crew were some of the friendliest crew I have come across. They went out of their way with a smile, patience and humor. I had a personal health issue and had to exit the aircraft asap upon landing and they completely understood and offered to get me assistance upon exiting the aircraft. Couldn't have been nicer.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Flew Air France from London Heathrow to Cape Town via Paris. As an ex-cabin crew member of the 70's vintage, I am hypercritical of the service onboard which ever airline I travel with. I was most impressed with most aspects of the flight - my first with this airline. The senior cabin crew manager was charming and helpful in the extreme, moving me to a vacant seat that had much more legroom, and also offered me his personal gadget that enabled me to charge my iPad. The seat was just ok, however, as other reviewers have mentioned. The people who introduced this new seat should get James Dyson, the British vacuum designer, to have a look as it, as it is not comfortable. Plenty of pillows did help though. I am returning in Business Class, so will report on that in a couple of weeks time. Incidentally, the transit at CDG airport was seamless, and my suitcase was waiting for me on arrival. Well done Air France.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Flew Air France from NYC JFK to Paris CDG. Good - service, food, seat pitch (seems larger than the US competitors), comfortable seats, IFE, new airplane. Room for improvement - deck communications with the cabin. Whereas French announcements were broad and complete, they were short and very unclear in English.
| 8
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Grupo AirFrance-KLM
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✅Verified Review| Flew Air France from New York JFK to Dubai via Paris CDG. Check in and departure was on time. On board, we we were served a cold chicken pasta salad. Surprisingly, there was no hot meals or snack. The cabin was clean and the crew were pleasant. The inflight entertainment was adequate. There was no snacks in between flights from NY to Dubai. From Paris to Dubai we were served a cold chicken salad again. The seats were tight. There was was little room for adjusting the seats. My knees were touching the seat in front.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| Flew Air France from Paris CDG - Cancun. Departure lunch time. Lunch was served with no choice offered and no announcement of the dish being served. No drink service for the whole flight. You need to self-serve for a glass of water which is outrageous on a long flight. The IFE had a very limited choice of movies. The meal being served upon landing was a breakfast, which did not correspond to the European time zone nor the Mexican one. It seems like the airline was dumping its excess breakfast served on the previous flight. Flight attendants, nowhere to be seen and barely doing their job. No trash collection during the whole flight. All in all, Air France's offering has been moving downward year after year and nothing is being done about it. Food is of poor quality and the inflight service is at an all time low. KLM is now way above Air France. A very dissapointing flight given the price paid.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Flew Air France from Paris CDG to Figari. A very pleasant flight indeed. 100% automatic checkin/tagging. No frills on board of course. We faced strong and long lasting turbulence and wind shear when landing, and were constantly informed by cockpit. Crew were very helpful to comfort nervous pax.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Flew Air France from Paris to Shanghai. This was probably one of the best flights I have had. First of all, ground services were very careful and warned me about some delays unrelated to this airline. The new Air France Business Class is done with good taste and comfort. The seat becomes a real bed and the seat configuration enables passangers to have access to the aisle without bothering other passangers. The catering was outstanding. Food tasted the way it should taste. The selection of drinks and wines were remarkable. Crew were polite and professional, yet discreet.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Flew Air France from Tehran to Toronto. On New Years Eve going back home on a connecting flight, first flight from Tehran to Paris was delayed and about 30 passengers missed the second flight because we had to wait for a whole hour at the airport for a bus to pick up the passengers. Air France representative rudely told us that it is not their reaponsibility and didn't even offer an apology. They agreed to get us tickets to go back home but said all direct flights were full for the next 2days. We trusted their word and agreed to sleep at the airport for the night and arrive into Toronto 30hrs later than planned. Next morning we find out that half of the passengers who had missed the same flight were going to Toronto on a direct flight. None of them had children or any disabilities. Although we were the first ones to get to customer service they didn't give us the tickets and made us wait for more 26 hours before our next flight. Again, there was no apology. I guess they cheap out on taking responsibility and apologizing as well. This was my first time flying Air France and I promised them it would be my last.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Flew Air France in Business Class from Seoul Incheon to Paris CDG. Flight attendants were so nice and full of attention. Seats were exceptionally comfortable, food was awesome, nothing could have been better than what they offered!
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Flew Amsterdam to Abu Dhabi with KLM. Seat quite narrow, certainly with passenger of size sitting next to me. Seat very uncomfortable after a few hours, lack of support. Metal entertainment box under seat in front of me takes away 15% of leg space. Entertainment system stems from 20th century and is completely outdated. Didn't work for the first hour of the flight, resolution worse than a 10 year old phone. No response from flight attendant to service call. Food quality poor: bland and boring. I am a proud Dutchman, but why would you still fly KLM when you get a better service for a lower price at Asian and ME airlines. On the bright side: pilots are well trained and did a super smooth landing.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| Flew Amsterdam to Belfast. Both KLM-flights operated by an ageing Cityjet Avro RJ85 to and from Belfast City were delayed by >2hrs. Both delays - on different tail-numbers - were caused because of technical problems which "had to be signed OK to fly" by called-in engineers. Very unprofessional cabin-service, far below KLM-standards. No transfer assistance upon delayed arrival in AMS, consequently connecting flight was missed by a few minutes and overnight stay became necessary.
| 2
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Grupo AirFrance-KLM
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✅Verified Review| Flew Amsterdam to Copenhagen. Even though KLM is said to be a premium airline, service doesn't meet expectations. Also regarding the sustainability of the airline: you can't even get snacks without meat on their short flights. Unfriendly staff. Would not recommend flying with them.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Flew Amsterdam to Dubai. Unfortunately I am extremly disappointed with the poor Service that KLM have in Business Class. KLM is unfortunately lower than airlines like Lufthansa, Swiss or Alitalia (which I have flown a lot lately and they have really improved). I am not even considering some other airlines I fly every year like Qatar and Cathay Pacific. The seats are below market competition (I compare with Alitalia, Swiss, Iberia, Cathay and Qatar), and the food is not up to the standards of a Business Class. At least not what I use to fly regularly. The lounge is nice but the way you provide drinks and food is definetely the cheapest I have seen so far. Not a Business Class lounge at all. I had to go to the British Airways one that as I am a Gold member so they allowed me to enter even though I wasn't flying OneWorld. One good thing I have to admit. The people on the flight were extremly nice, they just didn't have the tools to give a good service.
| 2
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SAS
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✅Verified Review| Flew Amsterdam to Hong Kong via Stockholm. No problems with seating and the service in general. Only think it's ridiculous to charge €3 for a bottle of water on a 11 hour flight. Did not expect this when booking a star Alliance flight. Only free coffee and tea served twice. Will never choose SAS again for an intercontinental flight.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Flew Amsterdam to Toronto with KLM. Staff were courteous. Flight was cramped and uncomfortable which is the norm on overseas economy class trips. We paid for assigned seats ($24 each) and did not receive them. Complained and was told the money was not refundable even though the service was not provided.
| 3
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Turkish Airlines
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✅Verified Review| Flew Athens to Istanbul. Flight was a late night arriving at IST 30 min after midnight. Ground service at ATH were good. Departed on time. Inflight service was quick and efficient - only drawback was that flight attendants did not speak english. Food was a sandwich and a croissant with cheese and non-pork ham, some salad and a dessert. All of excellent quality and very tasty! Seat comfort was good, considering it was a short flight. The cabin was clean, as well as the toilets. A non-eventful and pleasant flight. Handed out to keep headphones, useful for listening to music, because the flight took less than two hours, which is most movies last for.
| 8
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Norwegian
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✅Verified Review| Flew Bangkok to Molde via Oslo. Norwegian is the airline I fly with when I visit Asia. I like the Boeing 787. Nice leg space for the feet. Snackbar is okay, could have had a bigger selection. Everything is okay and good, but the inflight entertainment is awful! Only liberal TV-shows and movies. There does not seem to be any TV-shows, movies or good documentaries for men. No classic movies like Terminator, 48 hours or Rocky. And no classic TV-shows like Seinfeld, Frasier, Cheers etc.
| 7
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Norwegian
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✅Verified Review| Flew Barcelona to Las Palmas de Gran Canaria. The aircraft was very new. The journey was very comfortable. The staff at the airports were very kind, they let us change seats while checking in. The seats were very comfortable, Norwegian also offer wifi on-board which is very pleasant, so that you can still be in touch to check social networks, etc.
| 10
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Norwegian
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✅Verified Review| Flew Barcelona to Newark. Norwegian offers low fares, great. They offer a staff of unfriendly people and they have very odd business practice of not offering any food or drinks unless you pay extra prior to flying or in cabin. They will not offer you even water to drink on an overseas flight. Better bring your credit card, the staff certainly couldn’t care less if you were there. They simply look through you and would rather be elsewhere. I’ve never seen more unmotivated and unfriendly staff with any other airline I’ve flown and I fly every week for business. I rate Norwegian an overall big fat 1 out of 10 and it’s well deserved.
| 1
|
EasyJet
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✅Verified Review| Flew Brussels to Berlin with easyJet. The flight was smooth and on time, and cabin crew attitude was good though they do not serve you unless you buy something. On this instance practically no one buys anything (a tea bag costs £2.50). Seat pitch is a bit narrow but that doesn't matter. I boarded with a cabin trolley and a computer bag: I was asked that I must be able to put the bag inside the trolley at the gate, which I did after a lot of fuss. Other airlines will allow an extra small bag. The flight was less than half full, and I think this restriction was imposed because EasyJet wants to demonstrate that they are a cheap carrier. But after cost of a checked bag etc it was not that cheap, and you suffer from arriving at SXF rather than the more convenient TXL.
| 5
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Eurowings
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✅Verified Review| Flew Bucharest to Zurich via Dusseldorf. No priority checkin at OTP at all. Chaotic queuing before the three open counters. On both sector changes of aircrafts. First sector on German Wings (A319) and second operated by Air Berlin (A320). So not sitting at the emergency exit but a row behind. But still on both legs very decent pitch and legroom. Had a Smart Ticket which includes a sandwich, jelly bears and water. Sandwich gets smaller and smaller each time I fly with them. Would say 4 small bites. If I would not have had baggage, I would not take that price plan anymore. Flight OTP-DUS very punctual, the flight DUS-ZRH delayed by 45 minutes.
| 6
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Wizz Air
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✅Verified Review| Flew Budapest to London Luton. Terrible experience. 30 minutes delay on outbound flight and a 2 hour delay on my return flight! If you think Ryanair is bad, never fly Wizzair. The sky was clear and the weather was perfect. The only explanation for that delay is their incompetence! There are more than 100 people waiting upset in the boarding room. No one here to give us any explanation whatsoever!
| 2
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Grupo AirFrance-KLM
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✅Verified Review| Flew Buenos Aires to Amsterdam. We received a warm welcome aboard. The captain came to greet every passenger in Business Class. The seats are very comfy and could be transformed into a fully-flat bed which can even accomodate persons with a larger frame. However, people with large feet could find it difficult to squeeze them into the rather small cutout in the back of the seat in front. The inflight entertainment system was very good and the movies on offer were entertaining. There were three mains to choose from for dinner. Food quality was very good. They served a breakfast before landing. The flight attendant in our aisle was friendly and professional, but we felt she did not want to go into conversations any further than her service duties required. But overall staff performance was very good and professional, the only exception being the check-in staff in Buenos Aires. The guy looked like he had just got out of bed. But we assume they are not directly employed by KLM.
| 8
|
SAS
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✅Verified Review| Flew Chicago to Brussels via Copenhagen and Stockholm. SAS did a solid job overall on this trip in both directions. The long-haul planes were clean and spacious, the short-haul ones, clean and cramped. Check in at O'Hare was fast and easy, check in at Brussels-Zaventem was chaotic. The crews were efficient and friendly (if not exactly engaged and charming, like those on, say, Aer Lingus). The seats were fine, and the entertainment system offered an interesting range of new and classic movies and shows. It was very nice to have some local offerings (subtitled). As for the food and beverages, they were so-so. There was only one meal option. And it did seem miserly and even a little embarrassing to offer only one complimentary non-alcoholic drink-and to repeat that fact several times over the intercom. Should we take up a collection to help the company stave off bankruptcy? Water, coffee, and tea were available free the entire flight, at least. All in all, SAS seems to be doing a halfway decent job of splitting the difference between its former higher-quality self and its cheapo, barbones Nordic rivals like WOW and Norwegian. I would definitely fly SAS economy to Copenhagen or Stockholm again if either were my final destination. I am not sure that I would do so on a connecting flight: the huge, slow lines facing transiting passengers for security and then again for immigration in both Copenhagen and Stockholm (jostling with masses of people for an hour just to *leave* the Schengen zone?) frustrated me to no end. If you are connecting through either of those airports, make sure that you have multiple hours (3+) in between your flights. Don't listen to the lucky people who landed when things were calm and breezed through the obstacle course. You never know how many flights will have landed the same time as yours. These airports are simply not equipped to deal with any more than a few passengers at a time. CPH and ARN made me long for crazy but more prepared Reykjavik-Keflavik.
| 7
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Turkish Airlines
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✅Verified Review| Flew Dalaman to Istanbul Ataturk. Found the Business Class check-in tucked away in the corner of a seething departure hall. Showing my Gold card, I was politely and promptly checked in. I was told where to find the CIP lounge. In there it felt more like a school playground with children running noisily around in circles. Obviously not the fault of Turkish Airlines. Slight delay in boarding as the aircraft came in late. No boarding announcements made (until I boarded at least) but people just moved forward. One lady called out something in barely audible Turkish language, but nothing in English. Before take-off they showed the safety briefing on drop-down screens. Those screens then remained down, just showing the Turkish Airlines logo, throughout the flight. In fact they were still down as we got off the plane in Istanbul. After take-off the Captain explained and apologised for the delay. We were served a warm cheese and tomato roll with soft and hot drinks. In fact identical to the snack when I flew from Istanbul a few days earlier. But it was welcome and tasty and perfectly adequate for 11.30 pm. Two very smiling and friendly flight attendants served us. As we flew in circles the Captain announced a change in runway meant a further 15 minutes delay. We finally landed - with the only occupant in the row in front of me in his seat fully reclined. After landing we were told we could use our electronic devices so I looked at the flight path we had flown. It was certainly convoluted! We were taken by bus to the domestic terminal and all in all 30 minutes delay. I have not had a delayed Turkish Airlines flight for months so not a big deal for me.
| 8
|
Wizz Air
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✅Verified Review| Flew Eindhoven to Budapest. Aircraft flown on both flights were brand new, only 2 months old, however, the seat was not very comfortable: no recline (as you would suspect with a LCC) and an awkwardly placed tray table which was too high to be of any comfortable use. Legroom was decent for me but taller travelers (+180cm) really struggle for knee room. Outbound flight was delayed by 2 hours due to weather conditions and slot restrictions, which was unfortunate but out of control of Wizz Air. The crew were very polite and the pilots kept informing the passengers regularly. Inbound flight departed and arrived on schedule with again very polite cabin crew. First time flying with a LCC, and I got what I expected: nothing more, nothing less then needed.
| 5
|
Eurowings
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✅Verified Review| Flew Eurowings from London to Phuket via Cologne. Booked them as their flight times were really reasonable and the price was good. Flying from London to Phuket the flight was delayed and we were told it was due to weather conditions, which is funny as from all flights at the airport their one was the only one delayed. From Cologne to Phuket all you get for 13 hours is a small bottle of water. There is food available to buy but they ran out of most items half way through the flight. They sold people headphones but it turned out their system was down, so there were no movies or anything. Flying from Phuket to London via Cologne there were supposed to be 3 hours between the connection in Cologne for London but they changed the time of the flight allowing for just 1, which would have been fine if they didn't fly out of Phuket an hour late for some reason. At Cologne the staff were rude and we were rushed and made to run, like it was our fault their flights are always late. We arrived in London to find out that they have left our luggage in Germany, so now we are waiting to get it maybe at some point.
| 1
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Eurowings
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✅Verified Review| Flew Eurowings from Stansted to Cologne and back using Germanwings aircraft. Fare was very competitive and opted for the Smart fare which includes baggage and a snack. Both flights delayed because of fog at Stansted which was not the fault of the airline. The seat was comfortable with good leg room. Crew efficient and friendly. I would certainly fly with them again.
| 8
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Lufthansa
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✅Verified Review| Flew Frankfurt to Singapore. Arrived at Frankfurt from Oslo and we had about 50 minutes to walk about a kilometer to the other side of the terminal and passport control and check in. Long line of people queing to board not by row numbers, little delayed in leaving. Sat down the back by the tail, seat 93e. Short of crew on this flight for some reason, could clearly see the results as the service was slow and the crew function like robots, no smile, just doing the motions. Food standard fare nothing special, in-flight entertainment was bad, not much to choose from, not a good selection and the touchscreen was slow to respond. I prefer the Asian carriers as the service and crew are much more efficient and effective but this time I didn't have an alternative. Next time I will try to avoid Lufthansa just another average European carrier.
| 4
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Grupo AirFrance-KLM
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✅Verified Review| Flew Freetown to Paris via Amsterdam. This was my first time flying KLM, and I was pleasantly surprised. I thought all legs of the trip were good. Cabin crew on all flights were polite, friendly and cheerful. The food was very good and plentiful, with a meal and snack served on the flight between Amsterdam and Freetown. They were generous with the alcohol, and I liked the fact that after dinner they came around with a small selection of spirits - quite rare in economy class these days. Though the TV screens were tiny, the IFE was adequate for the reasonably short flights, and there was a good selection of movies. I enjoyed flying KLM and feel they are superior in terms of both food and service to Air France.
| 7
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EasyJet
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✅Verified Review| Flew Gatwick to Jersey. Let’s face it, Easyjet treats their customers like cattle. We boarded the flight which was to be one hour in duration. The flight actually boarded on time and without incident. When everyone was boarded the captain came on to say that the flight was to be delayed because of weather in Jersey. He said it was going to be delayed an hour to start but could be delayed as much as four hours before the flight left. So here was a full flight, in an uncomfortable airplane with children and families on board that was going to just sit. What upsets me here is that the crew knew about this potential delay prior to boarding and still put everyone on the plane. The plane did finally leave, 5 hours later. The passengers were forced to sit on the hot plane with no air, no food, no drinks, for 5 hours. Once the flight left it was a one hour ride to Jersey.
| 1
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EasyJet
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✅Verified Review| Flew Hamburg to London Luton with easyJet. Boarding experience was horrible. There was no system whatsoever, they were not boarding families with kids or people with speedy boarding cards first, it was just a random boarding which I found stressful and unfair. Staff looked unqualified and unprofessional.
| 1
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Jet2.com
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✅Verified Review| Flew Iberia Express from Madrid to Rennes. Very good punctuality, we arrived 20 minutes before the scheduled time. The Immfly WiFi connection works very well. Great variety of content like films, series, TV programs for flights of less than three hours. The staff were very nice and helpful.
| 10
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Iberia
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✅Verified Review| Flew Iberia from Hamburg to Madrid. The seat row spacing was so tight that I could not sit down properly. The crew saw this and re-seated me. So great crew but due to the seat row spacing, never again. Both flights the same disaster. Any of you who are taller than 190cm should not book Iberia short haul. Cannot judge on long haul.
| 2
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Iberia
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✅Verified Review| Flew Iberia from Madrid to Athens. Very good punctuality, we arrived 20 minutes before the scheduled time. The staff were nice and friendly. The space between seats is spectacular. The captain informed us about the route that we were going to do and some points that could be observed from the windows.
| 10
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Turkish Airlines
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✅Verified Review| Flew Istanbul to Hurghada. Convenient airside access through the lounge appreciated. The lounge offering good range of food and beverage options late into the night. Could do with some variations though. Orderly boarding process with pre-flight announcements and priority enforcement. Was upgraded due to overbooking which was a nice surprise. Full cabin. The crew were excellent. Pre take off drinks, a nice breakfast with two warm choices and after meal drinks service provided. Handed out tablets with pre-loaded entertainment and good quality headphones for this 2.5 hour hop on this A321 with empty middle seat configured J Cabin. Very smooth landing despite rough weather and on time arrival. Kudos to the flight-deck. Excellent overall flying experience with Turkish Airlines on this journey.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Flew KLM from Amsterdam to Curacao. It was a very nice flight, lovely cabin crew and the food was good! Not all of it but I liked the pizza. The seats and the seat pitch was also good, I am 5'5 and had a lot of leg space. The entertainment screen was a bit outdated but it worked nicely. The aircraft was old, if I remember it was 26 years old, there was no wifi on board but I didn't mind. Overall it was a very nice flight, with nice flight attendants.
| 8
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Grupo AirFrance-KLM
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✅Verified Review| Flew KLM from Paris to Aalborg via Amsterdam. 3 out of 4 flights in a row were delayed. The captain explicitly promised that the connecting flights were notified, and that everyone would make their flights. We ran all that we could, and arrived at the gate after five minutes. The doors had closed two minutes prior, and we were refused entry to the flight, despite staff still visibly boarding. According to staff, the captain had said one thing to passengers and reported another to staff. Apparantly this happens several times every day. Incredibly frustrating being lied to!
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Flew KLM from Sao Paulo to Amsterdam. Very poor service. Seats are terrible, as is the food. Very little food as well, I think there was less than 70 grams of protein in my fish dish. The placed some water and snacks in the galley but when it is all taken they arrogantly don't replace it so you need to ask. They seem more interested in chatting among themselves. Really bad. The website is bad as well and they don't inform you adequately about how many points you will make and always offer the worst ones for this, which only gives you 25%. All in all, bad. But punctuality is good and Amsterdam as a transit airport is efficient and hassle free.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Flew Kiev to Hong Kong via Amsterdam. KLM surpassed my expectations in terms of service quality and integrity. Booking at klm.com was easy. Options sold via simple and attractive interface. Mobile check in worked well. Bag drop at Borispil airport took 2 minutes. Boarding was a breeze. The plane was clean and looked fresh. Crews were polite and attentive. Eco comfort seating was lovely. Their European catering is strange, but since there is a full bar service, not much to be unhappy about. Transfer at Amsterdam requires lots of walking, but terminal is perfectly organized, signage is easy and smart, security search was efficient (but not overly fast), so I have easily made a connection of 55 minutes. My bag made it as well. On the plane I loved the Eco Comfort small and private cabin. The seating was perfectly comfortable with good legroom. Entertainment had loads of films and shows and kept me occupied for the whole flight. No USB, no touchscreen, but ok. I loved the crews (very friendly, hard working and caring). Catering was of very good quality. My Japanese option was delivered first and didn't disappoint me. Lots of drink rounds. Great plane. Sorry to see 747s being grounded and replaced. The only annoyance was an 80 min delay due to wrong balance of cargo load (the plane was 747-combi). Finally they unloaded the wrong cargo to let us go, but even after that we spent 30 minutes waiting for available time slot. Great communication from cockpit and cabin crew. 10 out of 10 despite delay and tasteless food on European flight.
| 10
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EasyJet
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✅Verified Review| Flew Liverpool to Belfast with easyJet. Worst service going! Didn't inform us of a 1 hour delay until they had boarded us including a screaming child. Made us stay seated for 1 hour plus whilst they waited for an extra attendant. No drinks or anything. Why not leave us on the airport! Common sense would dictate that. Plane was full of screaming kids getting impatient. Full marks for easyJet on poor services and how not to run an airline. They knew the staff member was sick the night before so why not the issue then?
| 1
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EasyJet
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✅Verified Review| Flew London Gatwick to Aberdeen. EasyJet during winter times been a good option to fly to and from Gatwick. For what you pay, flight was on time and went rather smoothly. The cabin crew were friendly. Will keep using them every time I need for Gatwick flights. Better then BA, at least you know what to expect.
| 7
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EasyJet
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✅Verified Review| Flew London Gatwick to Barcelona. This airline is the only thing that tarnished our holiday. 2 hour delays, meaning arriving at our hotel at 4am! We felt tired the next day. Delays going home, waiting around to get our boarding passes checked twice! The plane then took ages to leave and fly home.
| 2
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Jet2.com
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✅Verified Review| Flew London Gatwick to Madrid with Iberia Express. This was perhaps the worst experience I have had in a long time, this brings budget to a new meaning and is even more frustrating considering I booked via British Airways. This is perhaps the worst economy that I have ever experienced in my life, the seats are the most cramped that I have ever come across and are worse that other budget airlines. I don't wish this airline on anyone.
| 1
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Vueling
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✅Verified Review| Flew London Gatwick to Rome. Check in at Gatwick was easy and pleasant they even offered to take our hand luggage free of charge for us and put it on the plane. However my criticism is that we paid for priority boarding but when it came to boarding they said we aren't doing it as the flight has come early so we are letting anyone on first. We weren't happy as we paid extra for this service. Also the person we spoke to about it was very rude. Pleasant journey and cabin staff were nice
| 6
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Turkish Airlines
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✅Verified Review| Flew London Heathrow to Bangkok via Istanbul. TK1980/TK0064. Decided to go with Turkish Airlines as they had a compelling offer for the holidays. Check-in at LHR was quick and efficient, priority security check provided and access to any of the Star Alliance lounges in Terminal 2 (LH, United, Singapore or Canadian or the Premium Plaza lounge which TK contracts). Boarding began a little late and started somewhat disorganised with conflicting announcements but once the gate agents got them selves sorted boarding was quick and efficient. Lunch was served on the short flight to IST, single tray with 3 options for main course. Not great but beats most airlines. Seat was fully flat and IFE was excellent although no WiFI on this flight. The cabin attendants were a bit robotic but very nice. Flight was on time in to IST and when straight to a gate. On disembarkation there was a choice for connecting flights or arrivals but it looked like they had cordoned off the connecting flight route. Turned out they wanted to see boarding passes to let you through, slightly confusing and not very intuitive. Next flight was also on time, this time there was WiFi on top of the excellent IFE and although the WiFi was slow it worked well through the flight. The cabin crew were fantastic with the attendants looking after our section coming around at the beginning of the flight to introduce herself and point out the cabin service director as well. Seats were comfortable and everything worked with the cabin clean and tidy upon boarding. Amenity kits were handed out shortly after boarding. The evening meal was served about 45 minutes after take off. The starter and desert were great but the mains were pathetic, labelled as “salad and steak†it took some searching of the salad to find the miniature piece of beef. Meals have clearly declined with TK. We were given cards to order breakfast but they were never collected and the breakfast handout was a bit random and the hot options were a bit strange but tasted ok none the less. Overall a good flight, worth recommending if the price point is right.
| 8
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SAS
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✅Verified Review| Flew London Heathrow to Copenhagen. I really miss the old SAS Business Class in Europe. They used to be ace. Then they had the horrid idea of scrapping it. Now they offer this hybrid product. It is however really good, the food is good, SAS attendants are always nice. The only thing that is different to european business is that the middle seat is not empty. This is really irritating.
| 10
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EasyJet
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✅Verified Review| Flew London Luton to Inverness. One of the best easyJet flights I've been on in the past year, left the ground at the perfect departure time, flight was early landing in INV, plane was clean and cabin crew were pleasant and friendly, how ever I feel like the cabin manager could of slapped a smile on her face as she came off rather serious and abrupt.
| 9
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Norwegian
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✅Verified Review| Flew London to Lanzarote with Norwegian. Very happy with the airline, I have travelled with them many times and I find that even though they are a cheap airline, service is on par with much pricier ones. In fact, generally I find they are much more relaxed about issues like luggage being just over the limit, or correction of a misspelled name - most cheap carriers would charge a fortune. The planes are usually really nice, clean, with polite stewards and stewardesses. Of course, this is a cheap airline, so I wouldn't compare them to luxury carriers, but in it's price range, in my opinion, it's unbeatable.
| 10
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Norwegian
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✅Verified Review| Flew Los Angeles to Paris. Next time I will not fly these low-cost airlines! The price looks good, but that's because you have to pay for everything else, including water. For people like us who did not pay for meal service, they didn't even offer us water! Also, we had to pay for every piece of luggage we checked in, we ended up paying $150 for luggage. If you are looking to get some decent travel experience, don't book with Norwegian!
| 4
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Lufthansa
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✅Verified Review| Flew Lufthansa from Frankfurt to Hong Kong. Check in: Checked into this flight back in Toronto. Boarding: Smooth without hassle despite full flight. Aircraft: Airbus A380-800 "Wien". Original seat: 55D. Got an operational upgrade to seat 18D on upper deck at the boarding gate. Fully flat bed with great seat width/bed length. Big IFE screen with responsive control inputs. Lots of options to choose from. Very comfortable seat/cushion. Service: Professional cabin crew. A designated crew is responsible for a specific cabin sector. Very efficient "Restaurant Service". Crews are very attentive and promptly responded to various requests. Frequent cabin patrol with Beverages/hot towels. Catering Appetizers: Spiced Salmon with Turnip Celery Salad, Frankfurt Style Pesto& Pumpkin Seeds Seasonal leaf salad with tomato, cucumber and wasabi dressing Corn fed chicken breast with jus, leek tomato stew and herb polenta Panna cotta with lemon thyme, mango and passion fruit compote. Meal was still very hot, personally delivered from galley. Brunch: Fresh Fruit Parma Ham and Brie Cheese Scrambled egg with chives and sweet spicy cocktail tomato compote. Bottom line: On time departure/arrival. One of the best J class products/service available. Very quiet and clean aircraft. Solid and consistent service from crews. LH is definitely worth the money.
| 10
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Lufthansa
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✅Verified Review| Flew Lufthansa from Toronto to Frankfurt. Check in: Quick and efficient. Flight got delayed due operational reason. Very professionally handled by LH ground staff. Aircraft: 747-400. Location: 25D Premium Economy Cabin: very clean and quiet ride. Very comfortable seat with great recline and pitch/width. Easy to use/navigate IFE system with lots of options. Catering: Welcome drink and hot towel served. Appetizer: Romaine Salad, Cabbage, Carrot and Tomato presented with Italian Dressing. Main: Roasted Chicken and Polenta with Butternut Squash and Broccoli. Dessert: Walnut Brownie. Breakfast: Fresh Fruit, Turkey Breast and Ham, Gouda Cheese. Little note: Main was served with standard economy china but that was my least concern. Lufthansa always served very hot meals which was great and delicious. Service: Very professional and friendly crews. Numerous cabin patrols with various beverages. Requests handled promptly and professionally. Bottom line - Very solid and consistent hard and soft products. Very professional crews. Arrived EDDF with only slight delay.
| 9
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Wizz Air
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✅Verified Review| Flew Luton to Budapest with Wizz Air. Horrendous exploitation of baggage charge. Size allowance for cabin bags is significantly smaller than any other, even budget airlines. This is mentioned in very small print if you look for it on your boarding information and mentioned in the airport 10 minutes before you are supposed to board. You will be presented with a cage to fit your bag in before boarding and must try to fit it in or you will have to pay £40. It is £12 if you do it online but of course it is too late to do this once you are boarding. If you insist on using this airline be sure to pay online for your cabin bag before, you will have to pay as you can't fit a trips worth of clothes in what is allowed. Personally I will not fly with them again and will advise anyone else not to.
| 1
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EasyJet
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✅Verified Review| Flew Madrid to Liverpool. Charged 47 euro at gate for my wheeled bag because I was not allowed to add a hold bag online after online check in. Many passengers subsequently boarded with wheeled bags much bigger than mine, I asked them if they were charged and they all said no. Flight was 2 hours late owing to technical problem. Got more information from flight tracker than easyJet. Tried to call easyJet from Madrid and gave up after holding for nearly 20 minutes. Used chat message facility but this kept failing and eventually got poor response online. Speedy boarding did not work as other passengers simply unhooked the chain separator on the bus to board at the same time. Despite long delay on inbound flight, there was no bridge available at both ends caused and this added to delay. Overall a huge disappointment - I have used this airline many times before but would choose alternative in future.
| 4
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Vueling
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✅Verified Review| Flew Mahon to Barcelona. Boarding by row number. First 15-31 then 1-14. We were in 5 A and B, very full flight and we only had hand luggage but within the allowed limits. Obviously passengers from 15-31 had left their luggage in the early lockers as they were completely full when we boarded and I was instructed by staff to take them to row 30/31 where there was the only available space. With a close connection to another flight in Barcelona we were most unhappy to have to wait until the entire plane was emptied before we could collect our bags. Surely when cabin crew are stationed all through the plane for boarding this leaving of luggage in the wrong lockers could easily be stopped after all seats 1-14 lockers were all empty when 15 -31 boarded first. Not a fair policy Vueling.
| 5
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Vueling
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✅Verified Review| Flew Malaga to Palma De Mallorca with Vueling Airlines. The website was easy and functional to use and very informative too. When I checked-in I had a lovely lady assist me. I saw her going the extra mile to help an elderly lady and this set a highly favorable impression. Boarding was logical and quick and the cabin crew were attentive. The flight was just over 1 hour and 30 mins. The staff served to buy snacks and drinks. The plane was clean and tidy and arrived on time into Mallorca. Overall I was satisfied with the flight and will consider using this airline again.
| 7
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Turkish Airlines
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✅Verified Review| Flew New York JFK to Brussels via Istanbul. Turkish Airlines was great, definitely recommend. The food was very good for economy class - I ordered vegetarian meals, which are almost always bland and generally awful, but I had no complaints. They seemed rather sophisticated and quite tasty for airline food, and you actually eat with real, metal utensils. The seats were comfortable enough (probably the most average portion of the flight), and my transatlantic flight had TVs (as expected for a 10-11 hr flight) with good selection, and my shorter flight (4 hrs) had overhead TVs that were available for everyone to watch. Best part of Turkish, though, is that they really do take care of you. On my transatlantic voyage, they provided a package with slippers/blanket/sleep mask/headphones/toothbrush and more. The bathrooms had real flowers in them, and they came around many times with food and drink - first with Turkish Delight, then with a different cake, then with dinner, then coffee/tea, then breakfast, then coffee/tea a second time). Overall, great experience. Clean, comfortable planes, really good prices, quite good food, and it seems a genuine care for passengers.
| 10
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Turkish Airlines
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✅Verified Review| Flew New York JFK to Paris CDG via Istanbul. Long Transatlantic flights can be tough but with Turkish Airlines the experience is always top notch. Both flights were on time. Meal service was exceptional (for today's airline standards) plus the amenity kit in economy class with socks, slippers, toothpaste and lip balm in it is a nice touch. Wide variety of inflight entertainment from all over the world. Cabin crew were caring, courteous, smiling and always professional. Keep it up, Turkish Airlines!
| 10
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Norwegian
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✅Verified Review| Flew Norwegian from Copenhagen to New York JFK. This airline seems fantastic. They are low cost, but fly the newest jets. Nevertheless, they are wildly inconsistent with their boarding practices. I have flown several times with the airline. The last two times they let me take my certified luggage onboard. This time, however, they insisted that it was too big. Despite my protestations and citation of numerous examples where I had flown with the bag before, they told me I could not take it on the flight. They made me pay 64 Euros at the gate. This is absurd, because they didn't even measure my bag. Just told me that "I could take it or leave it." Unfortunately, an otherwise great airline is flawed in their selective boarding practices.
| 3
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Norwegian
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✅Verified Review| Flew Norwegian from Denver to London Gatwick. The worst flying experience of my life. I waited for ten hours for them to constantly tell us 30 minutes, 30 minutes we will depart. Rudest airline attendants I have ever met. What a nightmare. Delay after delay, lie after lie. They told some passengers the night before through email that it would be delayed but others got nothing. They are so disorganized I have never seen such a lack of capability in an airline. What a joke. When I went to check in with their ticket counter I walked past several times because they did not have a sign. They boarded us after 8 hours of delay then kept us in seats for another hour and a half refusing us to move around or allowing us to use the bathroom. They told us we would depart, than changed their story and gave us some rubbish about checks, this is so frustrating. Completely unproffesionnal and utter lack for human decency or common truth.
| 1
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Norwegian
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✅Verified Review| Flew Norwegian from Edinburgh to Newburgh. The staff were lovely but come on, an 8 hour flight and no movies? For some reason some people got a meal and others didn't buy don't fret you can buy an overly priced sandwich or drink! Granted it was a cheap flight but I had gotten a better price on Air France with all the amenities of an international flight but purchased way earlier! Don't get me started on their so called international airport and Theo bus service to NYC, 45 minutes later we're still waiting to leave!
| 2
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Norwegian
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✅Verified Review| Flew Norwegian from Gatwick to Oslo. At Gatwick airport I was forced to pay an additional 90 pounds sterling for baggage but I had already purchased an additional bag the previous night online. The airline refused to acknowledge this so in order to depart I was forced to pay the additional money. I have tried to claim it back for the last 2.5 months and sent almost 20 emails to their refund department. They finally agreed to refund my money but have short changed me by $28. I was never told I would not receive the full amount so I expected to receive the 90 pounds and had hoped to be compensated for the payment delays and costs incurred by having to use my credit card at Gatwick. I did not expect to be short changed. I would not endorse this airline ever!
| 1
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Norwegian
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✅Verified Review| Flew Norwegian from Oslo to Boston. The touch-screen food/beverage ordering system on long-haul is rinky-dink and a pain. "Snack bar is now open" - forget it, roll the cart like every other airline. Be sure to bring your own food as hot sandwich is pretty awful. New planes - very nice, but after two flights with Norwegian I'm going back to United of Lufthansa.
| 4
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Norwegian
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✅Verified Review| Flew Norwegian from Oslo to Los Angeles. We had looked forward to flying on the Dreamliner for our first time, and specifically re-routed our trip to be able to fly on one. The price of "premium" on Norwegian as opposed to business class on a mainline carrier was about half. Having a seat that reclined enough to sleep in, along with the ability to check two pieces of baggage per person at no extra charge made flying premiun on Norwegian a good financial value. However, that is where our satisfaction with this low-price carrier ended. First of all, we were travelling as a couple, and my partner's seat was broken and would recline, but the leg rest did not extend. He had to prop his feet up on a piece of luggage when the seat was reclined in order to get some sleep. When we notified the cabin crew of this, they shrugged and took the broken foot rest switch from me. There was no attempt on the part of the Norwegian crew to provide any semblance of service to its premium customers. There were no periodic water runs through the cabin on this 10.5 hour flight. One had to find the cabin crew, who were sequestered behind a curtain at the front of the plane for most of the flight to ask for water. Even in economy on a transatlantic flight on United or Lufthansa there are water runs every few hours. The food offerings on Norwegian were poor. The 787-8 that we flew on was a fabulous ride: quiet, spacious, with nice big windows. So no complaints about the aircraft. So all-in-all we were satisfied with the cheap ticket, satisfied with the 787, but surprised by the poor cabin service Norwegian provided to its premium customers. One can only imagine what the economy passengers have to endure.
| 8
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Norwegian
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✅Verified Review| Flew Norwegian on the route Rome Fiumicino (FCO) to London Gatwick (LGW) for a 21:50 flight. Flight was delayed for 60 minutes and the ground staff at FCO declined to provide explanation. When reached LGW, you may be stranded at the airport because most transportation between LGW and London are sold out or no longer running anymore. If you want to use Norwegian, make sure you don't fly out of FCO.
| 3
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Norwegian
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✅Verified Review| Flew Oslo to Reykjavik. I have been on Norwegian a couple of times and noticed a few flaws with my flights. Firstly the shoping and menu booklet are only in seats C and F which it makes it sometimes uncomfortable if the people beside you have to use it as well. Secondly they have internet access on the plane which is nice, but I only found it by chance. At first it looked good but I had problems going to other websites becouse I kept getting redirected to their site. Thirdly and finally the service - I usually sleep a lot through the flight but I always wake up at the smell of food. When I woke up and asked the flight attendant for another menu. After studying the menu while waiting for service I started waving at her, that didn't work. She walked by me but of course ignored me, so I spent the rest of the flight hungry and hoping for a miracle.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Flew Paris CDG to Vancouver. Amazing experience, food was delicious, I did choose the risotto with mushrooms and I must say it was the best food I ever had served during a flight. They also served ice cream and water in the middle of the flight and another smaller meal before landing in Vancouver. Cabin crews were very friendly and attentive. The cabin was looking new and clean. Totally recommend flying with Air France, best European airline.
| 10
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Pegasus Airlines
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✅Verified Review| Flew Pegasus from Düsseldorf to Istanbul. The flight was just a nightmare! The cabin crew were unfriendly, not smiling at all. They are very inattentive, started the service in our row and while we were still ordering they talked with colleagues or served beverages to other passengers and were not paying attention, forgetting to give out our snacks although we paid for it. The flight started in Germany and there was not even one flight attendant speaking German. The cabin was very old, dirty and small, even in the emergency exit row the space was smaller than in other A320 I travelled before. I cannot recommend this airline at all.
| 1
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Wizz Air
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✅Verified Review| Flew Sofia to Eindhoven. The most unprofessional airline! Always late, always bad service, for a long flight you don't get even a cup of water but you have to pay for everything! The only company with that small size of free hand luggage. Moreover I called twice for a cancelled flight and I was given different information and I was refused to a refund only if I wrote a complaint that takes between 1 and 3 months. I was also taxed enormously for each call that I made even though their webpage says that you are not taxed if your flight is cancelled. Always problems, delays or additional hidden taxes. For me they don't deserve even 1/10 rating.
| 1
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SAS
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✅Verified Review| Flew Stockholm to Chicago. What a great Business Class product from SAS Scandinavian. Very comfortable seat and lot of space to work and store your things during the flight. Service during the flight was very friendly with Scandinavian touch. The food was tasty and I liked the presentation. Wi-Fi worked well but some more films should be great to have on IFE even the screen is big and with great quality.
| 9
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Wizz Air
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✅Verified Review| Flew Tel Aviv - Vilnius and return in early September with Wizz Air. As we boarded in TLV we were shocked to find out that the aircraft had not been cleaned from the previous flight (VNO-TLV), the floor was dirty and so were the bathrooms. Leg room is ok, but seats do not recline so after two hours, it became very uncomfortable. Crew were very low key and did the minimum with not much else. They sell food and duty free. Tried their cheese sandwich which was poor quality. F/A had no clue as to flying time, she said it would be 3h 10 m to VNO, but it was really 3.45. We were happy to get off. Return flight, they boarded us on time, just to find ourselves in a different holding area for another 20 min without seats. Why? Who knows. Why not keep us at the gate seated until AC is ready? Older people, families with children, all cramped together for 20 min in a stairway. I guess not much respect for their guests. Again boarded an Aircraft that was not clean from previous flight. What kind of feeling do Wizz expect you to have boarding a dirty plane? I guess they don't care. You can be low cost and clean btw. Again crew did the minimum, no interaction with passengers, this time no information at all from the pilots, no routing info, flying time etc. This time we stayed away from the food trolley. Tickets were not that cheap either, more than 300 euro RT. All in all Wizz brought us home safe and sound, and that's the main thing. The journey itself and the product were quite poor.
| 6
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Wizz Air
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✅Verified Review| Flew Tel Aviv to Prague. Wizz Air is a low-cost carrier with maximum restrictions. You are going to pay for everything you use. Bags, personal items, cabin bags, laptop even, a bottle of water, they charge you for everything apart from using the toilet. The A320 is very dirty since it is a low-cost is spend very little time on the ground and it does not actually get cleaned. The tray tables are always dirty, in 90% of the cases. The fleet is very - old 10 years and the aircrafts especially the A320 are in a bad condition. The A320 seats are not suitable for tall people! Your knees will be fixed to the person seated in font of you. The crew are very nice and welcoming though. Delays are very regular for Wizzair. The most important thing is that there is no customer service and the number provided on their website is for sales and purchases of only! If you have a complaint you will have to send an email which will be read very late and will never respond to your emails. Flight experience is horizontal and very poor.
| 2
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Turkish Airlines
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✅Verified Review| Flew Turkish Airlines from Bangkok to Istanbul. Food was good. Entertainment good. Temperature control very cold. We asked the cabin crew 4 times to increase the temperature as everybody was covered with blankets. Unfortunately the flight was delayed and we didn't make it to our next flight although we reached the gate 15 mins before departure. The company dealt with this well providing accommodation, dinner and the next available flight the next day.
| 7
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Turkish Airlines
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✅Verified Review| Flew Turkish Airlines from Cape Town to Istanbul via Durban. ​Boarding: No boarding music, no pre-departure champagne offered (must be requested), no nuts/snacks offered with drinks (must be requested). Cabin/seat: dull grey cabin with no special lighting effects/mood lighting/flowers etc, rather dated business class seat in 2-2-2 layout, broken tray table storage mechanism meant my table protruded into seat area for 14 hours - especially uncomfortable when attempting to sleep. Technician attempted but failed to repair it during the stopover in Durban. Service: service from Cape Town was minimalist, but following a replacement crew in Durban things improved slightly. Nevertheless timing was too often off - starters and main courses were served but no accompanying wine offered (requested), it took over three hours to serve and clear a relatively small business cabin before lights were turned off, then switched on (not even gradually) 2.5 hours before landing for a quick breakfast service accomplished in an hour which left passengers bleary eyed and waiting for landing. A rather persistent cabin crew member insisted I and the passenger next to me raise our seat backs to almost 90 degrees forty minutes before landing (most decent airlines show some discretion is this regard until nearing final approach). Entertainment: limited selection of movies and TV shows, no WiFi/connectivity. Due to system issues it was reset at least twice en-route, unavailable for ten minutes each time, and meant having to fast-forward through films to the point at which it had been turned off. Arrival: parked at a remote stand and bussed to the terminal on arrival in Istanbul, found the spacious and well appointed Turkish Airlines lounge but waiting time for a shower was two hours. Opted to queue for a toilet. ​All-in all a rather disappointing and unrefined experience, relieved not to have paid for this trip myself, and wouldn't recommend Turkish Business Class when other (in particular Gulf) airlines offer a far better long-haul product.
| 3
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Turkish Airlines
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✅Verified Review| Flew Turkish Airlines from Istanbul Ataturk to Cairo on a midnight flight. Check in was easy and quick, departure lounge was chaotic. A member of Turkish Airlines ground staff was very rude to passengers who had questions about their flight and shouted at one passenger who then refused to fly. Other passengers were telling the ground staff member to calm down and behave appropriately. Passengers were very uncomfortable about the situation. Although the ground staff work for TGS, this incident reflects part of the overall Turkish Airlines product unfortunately. Most passengers had up to three pieces of carry on baggage which delayed the departure of the flight as carry on luggage would not all fit in the over head bins on the aircraft. Turkish Airlines would become more efficient if it enforced a strict carry on baggage policy like other leading airlines do. Onboard experience was OK. Food on the flight was quickly served. It was a cardboard box containing a sandwich, salad and a mousse which was not as good as Egyptair hot food offering on the same route and not what one expects for the amount of money paid for the flight.
| 5
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Turkish Airlines
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✅Verified Review| Flew Turkish Airlines from Istanbul to London Heathrow. Slightly delayed departure after long line that involved multiple security checks. 2-3-2 fully reclining J seats with the latest onboard entertainment and WiFi. So the best onboard hard product available within Europe. The catering not that good this time. A rather poor salad offering and only a slightly better cold plate. The beef main course although delicious, lacking in portion. The crew were smiling but not forthcoming with drink refills. The lavatories were kept clean and the new Molton Brown products add to a quality experience. Overall an average flight with the usual excellent hard product.
| 8
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Turkish Airlines
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✅Verified Review| Flew Turkish Airlines from Kigali to Miami via Istanbul. Excellent in-flight service from very helpful flight attendants of both genders. Very accomodating in helping to stash away multiple musical instruments. Inflight meals and entertainment top-notch, a fantastic selection of Turkish music and bollywood/world films. Cabin temperature good, not freezing cold. Blanket and a nice pouch with slippers, lip balm, dental kit, socks, eyepatch and earplugs, plus moisturizer in the toilet all help on longhaul flights, especially on multi-stop journeys of ~24 hrs. The stopover in Istanbul goes by quickly with all the shopping (bazaars and bookstores), and if one has in transit for 6 hrs, Turkish Airlines has free Istanbul city tours that leave 3 times a day.
| 9
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Turkish Airlines
|
✅Verified Review| Flew Turkish Airlines from Miami to Istanbul. Positive things were: the plane looked really nice, every passenger has a screen in front of him/her with a lot of movies, the drinks are free. Negative things were: there isn't enough space for your legs when you are 185 cm tall and the food was not good enough (taste, variety).
| 5
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Turkish Airlines
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✅Verified Review| Flew Turkish Airlines from Milano Malpensa (IT) to San Francisco via Istanbul, with my wife and two kids. On the first leg (Milano to Istanbul), we received a full meal and my kids dedicated gifts (toys and book). On the main leg from Istanbul to San Francisco, we received complimentary trousses (yes, in the economy class) two full meals + free availability of sandwiches and beverages, my kids received other dedicated gifts and trousses. Meals were generally good, even the pasta was good. The Flight Entertainment System maybe needs some adjustments: the games keep freezing, so I had to ask to the staff (really friendly and responsive) to restart at least three time the display of one on my sons. We did the online check-in, so we had a dedicated counter fro baggage drop-off at check-in, avoiding the queues of the economy class. Unfortunately, in seat map shown during online check-in the presence of the baby bassinettes was not indicated, so I discovered it only during the flight, not so comfortable. Moreover, the website is not so user friendly, it is impossible to select a special meal for example. Conclusion: Airline, staff and services really OK. The website needs some updates (the Emirates one should be used as a reference).
| 9
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Turkish Airlines
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✅Verified Review| Flew Turkish Airlines on 25 July from Bangkok to Manchester via Istanbul. It was an excellent experience from start to finish. The cabin crew on both flights were very friendly and professional. Food was plentiful and very tasty. The cabin was very relaxed and peaceful which made for a wonderful journey. It was really pleasing to see this airline operating so well following recent events in Turkey and at the airport. I can highly recommend them.
| 10
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