Airline
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Lufthansa
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✅Verified Review| Newark-Liberty Intl to Munich, LH0413, 18 Sept 2017. I did not expect something elegant or sophisticated from Lufthansa, but their service was appalling. The flight was delayed due to "late arrival of the plane". Quite worn out plane, not much of a welcome on board, dim light in the cabin did not make me feel bad in the beginning but definitely was not comforting. I do not mind not smiling FA's if the level of service is high. On this flight, I learned for the first time what means lousy service in business class, definitely not expected from 4-star airline. Frugal menu had one appetizer (salad) with no other choices. I chose fish for the main course which was greasy, overly salty and poorly presented. Everything came on the same tray. During the meal, no drink refills were offered (I had regular coke), so I had to ask for a favor. After I asked for the tray to be taken away, FA took it and asked me to throw the tablecloth and serviette on top of the tray. I expected a dessert would have been offered but was wrong. So again I had to ask for one. Not happy with my request, FA asked what I wanted and finally brought a portion of fruits which was placed on the table without any preparation. After such "feast" I tried to sleep but the seat was (though full flat) bumpy and extremely narrow even for me (I am a slim person). So the only comfortable position was lying on my side. Finally, I was able to fall asleep but was awaken soon by the noise from the galley where FAs were loudly talking without lowering their voices. About 1 hour before landing I asked for breakfast. It was not served right away, so the seatbelt sign came on. FA told me that now the breakfast could not be served. No single positive emotion during the whole flight. Extremely lousy service is only memorable thing about Lufthansa. My flight back with United (Polaris business class) was a pleasant surprise – frankly, I expected the opposite for these two carriers. Lesson learned: Lufthansa’s business is an awkward decoration of a comfort+ class with a flatbed (though very uncomfortable). Given the price for the ticket (almost 9 thousand US $), I will choose Lufthansa only if there is absolutely no alternative.
| 1
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EasyJet
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✅Verified Review| Newcastle to Belfast. We would like to commend a young man who was working on the Easyjet desk at Newcastle on 02.02.17. He was like a breath of fresh air, so helpful and cheerful and gave us a warm welcome at the desk. He arranged for our bags to go in the hold and this helped us enormously. I wish all easyjet desk staff were like him. It made such a difference to us and made the trip enjoyable. We were going to celebrate our 40th wedding anniversary with our family in Northern Ireland and it set it off on a good footing. However on our return on Sunday 05.02.17 the flight was delayed and we were sent to the waiting gate where we had to wait for some considerable time without any seats to sit on. Considering it was a full flight there were only about 20 seats in that area. Because the flight was delayed we missed the last train out of Newcastle and we had to get a taxi home which cost us £15. This was a disappointing end to our trip.
| 5
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EasyJet
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✅Verified Review| Newcastle to Faro. We cannot praise easyJet enough. We make at least 4 return European flights every year and they have never failed to deliver. You get what you pay for in respect of seat space and lack of entertainment but you get exactly what it says on the box. Cabin staff are just fantastic and do their very best to deal with some of the passengers on board. In our last 20 flights, only 2 have been delayed and by less than an hour in each case. We have had no problems with cabin baggage as we make sure our cases are within the size limit. As far as hold luggage goes, we have actually sent a generator, and a washing machine from UK to Portugal with no problems. We have no reservations in recommending easyJet.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Newcastle to San Francisco via Paris. Really impressed. The A380 is a great aircraft and we really enjoyed our flight. The cabin was not ultra modern and maybe in need of a refresh soon but it was clean and comfortable. We loved our seats in row 93 and no one behind us so we could recline. Service was punctual we were offered an aperitif with a snack and you could have champagne, the meal service was good with plenty of food. There was snacks and soft drinks in the galley where you could help yourself. Another meal was served before landing. Entertainment was a little outdated but it served a purpose. Loved the big storage boxes on the side of our seat as we were on the upper deck. Very comfortable flight. The crew were helpful and friendly.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Newcastle to Venice via Amsterdam. First time with KLM and a pleasant experience. Outward flight in Boeing 737 was delayed for 25 mins because of early-morning fog at Schipol, and arrived similarly late. Aircraft clean and comfortable, although would prefer non-reclining seats for these short-haul flights to prevent interaction with inconsiderate passengers in front. Good connection at Schipol onto Embreaer 190 - what a nice little aircraft this is! But take-off again delayed owing to air traffic control, and landed 30 mins late. Return journey had 737 for both legs. Delayed again leaving Venice, but flight to Newcastle on schedule. Aircraft staff very pleasant and efficient, although would prefer some imposition of rules on cabin bags as too many oversize bags on board, greatly reducing the available locker space for those of us who observe the rules. Small snacks dispensed on all legs of flight - very welcome. Nice experience - will certainly use KLM again.
| 9
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Turkish Airlines
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✅Verified Review| Niamey to London Heathrow via Istanbul. What a hectic night. We sat on the plane on the tarmac for two and a bit hours because they lost an oxygen tank and couldn't find a new one. They then cancelled our flight and stuck us back in the terminal. Then the heavens opened. Obviously the best option was to stick 200 grumpy passengers outside in the thunder, lightning and rain. Next, they took us 4 at a time in taxis to an hotel. My wife and I were put into what appeared to be the remnant of a much hated Toyota Corrolla. We hung out there for a bit with a guy who spoke no English whatsoever. Once he left us alone in his car and we realised we were going nowhere we accosted a man with a Turkish airlines jacket in a dark car park (still raining). He put us on a bus which proceeded to tour Niamey at 3:00am with the AC on full blast which helped our wet cloths become much more effective in helping us contract some illness. Finally after messing about for a total 6 hours, at 4:00am we got a hotel which makes faulty towers look like New York's Waldorf hotel. There we were left in the hands of the Receptionist. What he lacked linguist ability and clarity of speech he made for in volume and repetition. Needless to say information about our fate was lacking. At around around 7:30am a rumour spread that our suffering may end by 8:00pm that evening. Finally at 8:00pm we were herded into a bus and taken to the airport. There, the Turkish Airlines staff directed us to line up and walk around Niamey airport. At the departure gate our boarding passes and baggage tags were handed out. Once we finally boarded the aircraft most of us passed out with exhaustion for the rest of our journey. Needless to say this is a journey we will not forget in a hurry.
| 1
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Wizz Air
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✅Verified Review| Nice journey with Wizz Air from Cluj to Dortmund and return. Both flights had little delays (not more than 15-20 minutes). The captain explained the reasons for delay (on return they hit a bird on landing before our flight and maintenance was necessary). The crew members were friendly and polite. Baggage drop-off, boarding and clearing the airport have been easy and no trouble at all. I liked at return flight the route detailed explanations offered by the captain. I advise XXL seat booking for tall people, since the ordinary seats have little legroom.
| 10
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Norwegian
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✅Verified Review| Nice to Copenhagen. New planes, cheap prices and friendly staff, but often delayed. The later your plane is scheduled, the more likely the delay. In Nice, the passengers sitting in the back of the plane are asked to board first, which is a usual procedure. What is unusual, is that there seems to be a discrepancy between the possible number of passengers and the available hand luggage space, despite a restrictive hand luggage policy. That may cause annoyance when the flights are heavily booked. If you plan to sit in the front seats because you want to get off the plane quickly after landing, the staff may not allow you to take hand luggage with you because of lack of space. That may cost you a delay for getting your bag back after landing (30 mins in Copenhagen). Good for recreational purpose, annoying for frequent flights.
| 4
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Lufthansa
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✅Verified Review| Nice to Frankfurt. Check-in at Nice Airport was fast and efficient but there were not enough seats at the gate so many people had to stand and wait. Even though there was a little delay the crew made up for everything being nice and very attentive. Really cherish that Lufthansa sticks to a good service also on short-haul flights providing free drinks and snacks so you feel valued as a customer. Lufthansa is a reliable and efficient airline that maintains a high standard in customer care.
| 9
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Vueling
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✅Verified Review| Nice to Palma de Mallorca via Rome. I cannot describe all problems with Vueling - delayed flight, missed my connecting flight, no organistion, no information, waiting, paying unexpected expenses, arguing, fighting for my rights, staff arrogance and rudeness - and in the end with 16 hours of delay in my final destination, my baggage didn't arrive. Now I will have to fight and argue with them on their website again for getting my expenses back. I will never fly with Vueling again.
| 1
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SAS
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✅Verified Review| Nice to San Francisco via Copenhagen. Cabin crew sometimes friendly, sometimes icy. Food going to Europe tasty and sensible. Main meal on return not tasty and a weird choice - oddly spiced chicken with curried rice. Served with 20% real juice drink. Also on return, food served often but items borderline bizarre - deer sandwiches, strange pocket thing. Felt like SAS shopped for the cheapest stuff they could find. Transatlantic, almost all was free, but you had to pay for sodas! Also at one point, peddled large sandwiches at a price. Flight from Nice to Copenhagen, not even water was free - though coffee and tea were! - and absolutely no inflight entertainment. Check-in handled very well as was boarding - having mainly Danish passengers probably helped - no charging mobs. Seats in economy standard are a tight arrangement. Inflight entertainment (transatlantic) easy to use - and worked! Overall, OK for price - cheap, and felt like it. If I felt a trifle rich, next time might avoid SAS.
| 5
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Turkish Airlines
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✅Verified Review| Night flight from Athens to Istanbul. Departed on time. Efficient check in and security procedures. Flight duration of one hour and 40 minutes, during which some light meal was served - consisted of a sandwich and croissant stuffed with cheese and halal meat. Salad and desert were given, as well as refreshments, tea and coffee. All foodstuff was of excellent taste and quality! Very fast and efficient cabin crew, the only minus was their limited ability to speak English. Ear phones were handed out - inflight entertainment was very good considering the time limitation.
| 8
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Norwegian
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✅Verified Review| Norwegian is a game changer, and what great service was provided on the Boeing 787 from Gatwick to Fort Lauderdale. Quiet, efficient, comfortable and very good service on this route. Excellent value for money on premium economy with good food, loads of vino and nice touches!
| 9
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Norwegian
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✅Verified Review| Norwegian is a very poor airline. The online check-in does not allow you to see a seating chart, it just tells you that your seats have been selected automatically and that you can change them at the airport. We tried to change the seats over the phone but the person on the other side couldn't help. We changed our seats at the airport even though the check-in attendant initially said we couldn't and clearly didn't know what she was doing. We then entered the terminal and found that our flight was 4h15m late. On top of that, it even said on the boarding pass that the check-in assistant had given us that boarding was at 13.10 but she didn't tell us the flight was late. They gave us £10 food vouchers however. When we finally boarded, I found that the plane didn't have the Boeing Sky Interior that Norwegian like boasting about. WiFi was slow and entertainment was outdated. Overall, a very bad flight from London Gatwick to Helsinki.
| 3
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Norwegian
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✅Verified Review| Norwegian is alright if all goes well, and if the flight is on time. We occasionally have problems with delays or cancelled flights, and then the travel becomes a nightmare. On the last particular occasion, the flight from Barcelona to Stockholm was over 10 hours late. We received the information via SMS. However, when we try to contact the airline or to ask questions about a refund, it is very difficult. The telephone queues are very, very long, and it is impossible to know if we are getting a refund for our additional expenses.
| 3
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Norwegian
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✅Verified Review| Norwegian is below low end. The check in staff at LA were rude and dismissive. Finally after checking our bags we spent about 2 hours trying to board the flight and left about an hour late with no explanation from cabin crew or captain. There was no safety demonstration from cabin crew just a video in the cabin. Once we took off they served us a warm meal which we had preordered and half of the passengers didn't get anything. You are allowed one cold and one hot drink at the time of your meal, and after that you have to pay for water. After that they turned the aircon down, the flight was freezing. I would say this is so they can charge you for a blanket but they didn't have any stock. The cabin crew were asked numerous times about the temperature and just replied "I'll see what we can do" and nothing happens. Everyone was sat on a 9.5 hour flight cold in coats and scarves. It was pleasant walking off the plane into the autumnal air of 15 degrees, and still nothing from the pilot. Cheap, slightly - worth it, no.
| 1
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Norwegian
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✅Verified Review| Norwegian is not your everyday low cost airline. The ground check-in staff at Barcelona Airport were friendly and helpful. The crew onboard were friendly, efficient and could not be faulted. Seat comfort was the biggest surprise, 2 of our family members were in row 1 with the extra legroom and 2 including myself in row 2 standard seating. The design of the seat gives a better than average pitch. Complimentary inflight wifi for the duration of the flight was excellent with no connectivity issues. The onboard menu had plenty to choose from and reasonably priced. No complaints at all.
| 9
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Norwegian
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✅Verified Review| Norwegian is the airline I use the most. I am always satisfied, the planes are on time, staff nice and friendly, the planes comfortable and clean. The flight to Budapest was no exception, wifi worked just fine, all on time, the waiting time for boarding absolutely reasonable, I could not complain. Flying Norwegian, you won't feel treated in a low-cost way as you may with some other airlines, the cabin luggage allowed is about everything you need, they never go as low as to measure the bags or even weigh them, there is plenty of room anyway.
| 10
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Norwegian
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✅Verified Review| Norwegian previously provided reasonably reliable service, so we booked our year's schedule of flights, in advance. Big mistake. Norwegian have now changed the season's schedule, after bagging all their bookings, Their flights back into Gatwick from Fuerteventura on both Wednesday and Saturday's now arrive at around 2am. Great inconvenience for our onward travel plans and not what we paid in advance for. Norwegian Customer Service were not interested in the fact that both our car hire and travel tickets needed to be rebooked (at a cost). Add to this that the advertised benefit of onboard Wifi hasn't worked on all our last two or three flights. We will switch our future bookings onto Easyjet.
| 2
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Norwegian
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✅Verified Review| Oakland to Berlin via Oslo. While the plane itself was new and fine, the experience was not. Food is terrible. The good news is you don't have to buy it, bring your own! They kept temp very low, then charged for a blanket. (Pillows are to be had for a charge too) They did adjust the temp after complaint. Drinks are offered with meal (I think for people who ordered a meal), but no one comes around for additional water. They will fill your cup or water bottle when you go and ask. We flew one way in June and back in July, yet the entertainment was exactly the same. Screens are good, with USB charger. WiFi on flight within Europe weak, no streaming of movies. No WiFi from and to US. If you adjust your expectations and are up for a bare bones experience, go for it, Norwegian might be deal.
| 6
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Grupo AirFrance-KLM
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✅Verified Review| Okay, let us take the good things first, even on the short trip from Düsseldorf to Amsterdam you were served something free of charge even though it was just water and crackers. Now to the bad thing. KLM will let you choose a seat but if you want an emergency exit seat you have to pay extra. On almost all other airlines you an choose an emergency row seat when you are lucky enough to be one of the first to check in. But on KLM, no way. If you do not want to pay extra then you are stuck in the seats with less than 30 inch seat pitch. Now I am 196 cm tall where most of my height is in the legs, so a 30 inch seat pitch is just far too little. KLM won't even let you move after the freight has started unless you pay. On most other airlines I have never complained about this because I had a chance to choose an emergency row seat, but I am a really strong believer in the fact that I should not pay more to have the same kind of comfort as a person only being 170 cm. So dear KLM drop this policy and maybe people will like you a little bit more.
| 4
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Vueling
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✅Verified Review| Olbia to Barcelona. Horrendous. Least legroom I have had on any airline and I have flown with a lot. Awful customer service. Will never fly with again and would not recommend. Air hostess was very unhelpful . I got to the check In desk 3.5 hrs before the flight as online check in was not possible
| 1
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EasyJet
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✅Verified Review| Olbia to Manchester. After waiting for 3 hours we found out from the Manchester airport site that our flight was cancelled. Nobody at Olbia had informed as to anything more than they were working on the toilets on the plane. The crew visited the airport toilets walking through the departure lounge, they then went back to the plane and ascended the skies without us. This is after the captain had told us personally that he would keep us updated. Nearly 300 people wandered around the terminal at 11.30 pm looking lost and confused. I could see what was coming so I rang a hotel and booked a room. When I went outside the terminal there were no taxis due to there being no flights due until the morning. I tried phoning but were told "No taxis"! Then one taxi appeared and took us to the hotel. Easyjet posted on their website that we could have a free flight a week later at the same time, or have a refund. We had to fly to Milan the next day to get part way home, then on to Manchester the day after that. We met some of the other passengers on the flight from Milan who told us they had to sleep on the Olbia terminal floor. We can't get through to Easyjet and have not been contacted.
| 1
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Turkish Airlines
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✅Verified Review| On 16th July, some hours after the coup attempt in Turkey, I went to the Munich airport expecting that my flight to SFO with a stop in Istanbul would be cancelled, but for my surprise, at the check-in I was informed by the Turkish Airline staff that the situation in Turkey was normal and that my flight from Istanbul to San Francisco was confirmed. So I got the flight to Istanbul but the situation I found at the airport was terrible. A lot of flights were cancelled. I found out that my flight to SFO was delayed by 5 hours, so I went to the gate and waited there. Then, after 5 hours waiting, they announced that all flights on that day were cancelled and asked passengers to go out of the terminal and ask for a hotel in the Turkish Airlines desk. I went out of the airport but my luggage was not in the baggage carrousel. I went to the hotel desk and they asked everybody there to enter in a bus and we were taken to a hotel. There a Turkish Airlines staff told me that my luggage will be delivered to the hotel and that my flight to SFO was confirmed to the next day. At the next day, we discovered that all flights from Turkey to USA were cancelled and we should wait another day. At the second, the flight was again cancelled, so I was given the option to return to Munich and request a refund of the flight to SFO. So I returned to Munich, but my luggage was lost (they didn't deliver it at the hotel as promised). I filed a report for lost baggage at my arrival at the Munich airport on 18th July and as instructed, I opened a complaint on the Turkish Airlines site on 25th July. Since then I didn't receive any response (40 days without any contact!). I tried to contact the company by telephone, e-mail or via their feedback system, but nothing. This is not acceptable.
| 1
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Air Europa
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✅Verified Review| On 8/5/2017 I flew with Air Europa from Amsterdam with final destination Guayaquil. At Madrid airport we were delayed more than 5 hours because they hadn't arranged a plane for the scheduled flight. To begin with, there was no personnel responsible for informing us of the long delay. It was not enough that we were left waiting for about 5 hours without any official explanation from the company, but the personnel were incredibly rude with all the passengers. Instead of reassuring and calming us they were provocative and offensive against passengers.
| 2
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Grupo AirFrance-KLM
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✅Verified Review| On August 16th I would fly KLM Malaga to Amsterdam. In the morning when I woke up, both the mail and text came in. The flight has been canceled. Further information follows. Still confident that it would be good. A few hours ago, the news came that the flight we were in was now the next day. And then with a stopover. We would arrive at our destination more than 24 hours later. I could not afford this delay, considering work-related matters. Then you call. Wait for 40 minutes and you will not be helped. Eventually via Facebook Messenger had contact. But beyond that this was the best possible option and a referral to the complaint form, we did not arrive. Additional hotel accommodation was not offered. So I had to book myself. We are not informed about any refund or compensation. I have because I could not afford this delay to book a ticket with another company of € 400! While waiting at the airport, KLM had several flights to Amsterdam. Apparently, with a flight that goes beyond 24 hours later than planned, you can arrange everything yourself, at least when you fly with KLM. An annoying end of a vacation. Not on the same flight as my partner back. And huge costs due to cancellation. I am definitely going to file a claim.
| 1
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Norwegian
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✅Verified Review| On an evening flight from Athens to Stockholm Norwegian had to swap out the aircraft and the replacement was smaller than the original and a group of us were denied boarding. No issue here. Problems began after that. We were on a direct flight and eventually got booked on a flight the next day with an 8 hour layover although there was originally a direct flight available and even later flight options with 4 hour layovers. We were given a meal voucher only good at McDonalds. We were kept at the airport for 2 hours and booked on a 6.30 am flight meaning we got a maximum of 5 hours sleep assuming no time for shower. Called customer service as directed by gate agent who first denied any problem with flight, then told me it "wasn't possible" to book onto a better flight. I asked her why they wouldn't and she just kept repeating it "wasn't possible" and hung up on me. No compensation given at airport but instead directed to an online form. Online form didn't work and had to call customer service. Customer service had me fill out a general email feedback. Waiting with low expectations of ever getting compensation.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| On our flight to Paris from Los Angeles, neither movie monitor worked. Not only did they not work, both were stuck "on" so you had bright monitor lights shining in your faces while trying to sleep. It could not be shut off. Then seat 85K would not recline at all, it was broken. So, once the plane's cabin lights were dimmed and everyone around us was asleep, we were left with monitor lights in our eyes and one seat would not recline. I have a bad back so this only made it worse. The plane was full so there were no available seats for us to move. At one point, a flight attendant tried to tape a magazine over the monitors.... only to have them fall off into our laps 20-30 minutes later. These premium economy seats were $2700 more than coach seats, yet they were horrible and an unpleasant start to our vacation. The folks in economy watched movies and their seats reclined. I filed a complain when we got back home with Air France, only to find that Delta Airlines handles the complaints for Air France. They were sorry, and offered some free mileage for the inconvenience. Nothing more, nothing less. Well, this might be a good thing to a frequent flyer, but in our lifetime, we will never have enough mileage, with or without their offering, to earn anything. So the mileage offering was nothing to us. This was a once in a lifetime vacation so we paid the extra money for the upgraded seats, only to have these indicated issues. There is no skin off Delta's nose to handling the complaint. I got the usual "this is the best we can do" response. Despite my repeated emails to Delta about this poor offering, they will do no more. The flight back home, two weeks later was great. Monitors worked and the seats reclined, but needless to say, we started off horrible on Air France and it took 3-4 days for the aggravated back issues to subside. If this is how Air France feels, then I'd opt for another airline. And, if Delta is handling the complaints for them, I suspect they would be just as bad. Find another airline besides Air France and Delta. They are not the only ways to fly!
| 2
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Turkish Airlines
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✅Verified Review| On time departure from Zurich after an orderly boarding process. Brand new A321 with the latest IFE and comfortable leather seats. Crew were attentive (lack of the onboard chef did not seem to have changed service levels) and the catering was very generous considering the duration of the flight. The Sword-fish main was delicious and although it was a full cabin all menu choices were available. Compliments to the crew for a spotless front lavatory. Natural olive oil hand lotion and cologne available as well as a sign for a dental kit on request. Arrived as scheduled in to Istanbul. Absolutely fantastic overall flight experience with Turkish Airlines compared to the constant cost cutting on customer service by other European carriers.
| 10
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EasyJet
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✅Verified Review| On two recent return flights Naples-Venice, I found the ground staff impolite and very unprofessional in both airports, so I decided to send an email to the company to explain. Unfortunately, I still have not received a reply to the email which I sent to the customer services on 3 April 2016 and on contacting them by phone 10 days ago was assured by the man at the other end of the line that I would receive a reply to my original email in a couple of days. I am still waiting. In my opinion, this company charges just slightly less for flights than the national airlines because they do not spend money on customer services. I reckon customers' emails are never read and they only have one person answering the telephone as I waited 40 minutes before my call was connected to a member of staff. If I had a choice of airlines for my flights to Venice from Naples, I would not travel with Easyjet.
| 3
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Turkish Airlines
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✅Verified Review| One of my worst experiences, uncomfortable seats, small low quality IFE screen with poor entertainment, live flight map not working. No power supply. Rude staff when I was asking for drink. Check in possible only 24 hrs before, and I can't print my boarding pass online (flight NRT-IST-BUD) so I had to be there very soon just with cabin bag. Only positive was the food and small bag with slippers, sleep mask and ear plugs.
| 2
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Eurowings
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✅Verified Review| Only a slight delay with the last flight out flying from Manchester to Dusseldorf, which is worth a mention since Eurowings flights tend to delay at the end of the day. Friendly crew and good info from the cockpit. Booked basic so no food, but can't complain for 50 euros. CRJ900 is nice because of the much better legroom than on other LCC. Irritating that EW are not accepting Dutch IBAN-numbers, so you always pay 10 euros more and you get their digital magazine (which I don't want).
| 8
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Turkish Airlines
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✅Verified Review| Ordu–Giresun to Istanbul. Excellent service for a short flight. It was the first flight of the day taking off at 4:50 am. Though full, it was on time and all procedures, check in and boarding were performed swiftly. The cabin was nice though no individual screens, just overheards for safety demonstrations and maps, along with a few commercials. Very professional crew, elegant and efficient and amazingly cheerful, captain announcements was very pleasant. Although planned for 1h 45 duration, the flight lasted a short 1h20 minutes. During this time, economy service was performed with tea, coffee, juices served in elegant paper cups along with hot salty pastries. Excellent landing. Very pleasant.
| 9
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Vueling
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✅Verified Review| Original flight delayed. Replacement flight boarded 1.5 hours late. Flight had not been cleaned and was full of trash. It was an old aircraft - flight cancelled after waiting 30 minutes. No explanations given. Had to wait 1 hour for airline staff to show at ticket office. He shouted all passengers had to go to a hotel. Not possible to get compensation nor discuss same. Asked to be put on earliest flight next day but was told it was full. However when I mentioned tickets were available online was informed by staff that this airline always overbooks heavily and no seats actually available.
| 4
|
Norwegian
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✅Verified Review| Orlando to Gatwick. I booked a last minute trip and so Norwegian were my only viable option. I was not looking forward to the flight but was very pleasantly surprised by everything. I took my own water and entertainment on board just in case but both were available free of charge which was great. You do have to pay for blankets and ear phones though so take your own if you do not want to be charged. I also took my own small pillow with me which helped with the hard seat. The plane was a new Boeing 787 and I had enough leg room to stretch my legs under the seat in front which meant that I actually slept for a few hours. The seat was quite hard but I am never comfortable on an overnight flight. My pre purchased vegetarian meal was delivered to me with no problems. The staff seemed friendly enough when delivering all of the items. You can order items from the snack bar using your credit card. I did this and they were delivered to me within ten minutes. Great idea. I was also able to see which seats were available before I booked my flight which to me was a bonus vs BA/Virgin. The one negative I have is that check in at Orlando was very slow. There were not enough staff working the desks vs the amount of people attempting to check in. We departed and arrived on time. If the price difference vs BA or Virgin is £150+ then I will totally use Norwegian again to fly to the USA.
| 8
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Norwegian
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✅Verified Review| Orlando to Gatwick. The check-in staff was very courteous and helpful, even if they forgot to give us our baggage ticket and, as a result, upgraded us to premium class, the flight was very comfortable, and the cabin crew was pleasant. The way back was a different experience. The staff at the check-in counter was nice again, but the flight was a disaster. The snack bar was barely open, we were ignored by the crew, and they didn't provide any free water. On top of all this, the cabin was absolutely freezing. I'm not going to use Norwegian anymore, as I ended up spending more than if I had flown a full-service airline where seat selection, baggage, water, and food are included.
| 5
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Norwegian
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✅Verified Review| Oslo to Alesund. It was first time when i flew with Norwegian, and experience was very pleasant. Staff in Oslo airport was amazingly kind and helped us. Because our flight was delayed by more then 2 hours by Ryanair they kindly changed our flight for next day 1st flight to Alesund without extra charge, we were very surprised and it made our trip better. In Europe if i will have a choice of choosing whether Ryanair, Wizzair or Norwegian, I would definitely would choose Norwegian even if i would need to pay extra. Even tho i did not had much experience with them, I would recommend them to everyone
| 10
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Norwegian
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✅Verified Review| Oslo to Amsterdam with Norwegian. A delay of more than 3 hours and very bad communication. A food voucher of 110 Krone but all the stores are closed except one, therefore you have enough for a child's pizza. After 3 hours they finally announce a technical problem but no indication of when it will end. This is the worst customer service I ever seen.
| 3
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SAS
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✅Verified Review| Oslo to Copenhagen. The airline asked over $280 each to change the flight to an earlier flight that was under booked and now they are scrambling as they are overbooked? and very late. To top it off they give you 75 kroner vouchers where a bottle of water costs half that amount. The meal or should I say bottle of water vouchers for dinner are insulting and demeaning. How far this once great airline has fallen.
| 1
|
Turkish Airlines
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✅Verified Review| Oslo to Dhaka via Istanbul return. I have travelled with Turkish Airlines some times the past year, and it seems there is always is some sort of mishap - delays, technical problems with the entertainment system, booking of seats that doesn't exist etc. However, my past trip with made me wonder if they have heard of the term "customer service". I had booked their website. The trip passed through Istanbul with one hour waiting time. At 2am the day before my trip (ie. 34 hours before departure) I received an email (and email only) that my flight to Istanbul was 5 hours delayed, but there were no information about my flight from Istanbul, so I called customer service. It turned out that my flight had been cancelled, and that I had been shifted on a later flight, but Turkish hadn't thought about what effects that had on my flight from Istanbul. The initial thought of the customer service was that I had to stay overnight at Istanbul, and then take the flight the next day. There is only 1 flight from Istanbul to my destination every day, so that meant that I were facing a 24 hours delay and that I would have to wait until 6pm before my flight departed. When I told the customer service that this was not doable, he said that there were seats available on the flight to Istanbul on an earlier flight ( departure 7.30a, instead of noon), but that there were only business class seats left and that I had to upgrade my ticket. That is of course not acceptable. After 32 minutes on the phone with customer service, I got booked on to that earlier flight (giving me an 5 hours additional wait in Istanbul, but at least not a 24 hour delay to my arrival time). When I boarded that flight, I was seated in one of the economy seats that were supposed to be unavailable, and it also turned out that there were plenty of free seats on economy class. What kind of customer service is this? Unfortunately I had another horrible experience with Turkish on my flight back, where I were denied to check-in because I met up at the airport 52 minutes before departure instead of the required 60 minutes. There were no problems in assisting the business class passenger who arrived at the same time as me, but I was rejected because of these 8 minutes. I have never been late on check-in before, but I have seen many exemples of airline companies bending over backwards to help their passengers (especially if it was the last flight for the day, or in this case the only). Turkish would rather exploit it's customers. The irony is that this very trip was the one that earned me the last points for a membership upgrade. I will go to great lengths to avoid this airline in the future.
| 3
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Norwegian
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✅Verified Review| Oslo to Dublin with Norwegian. I would have to countenance this airline's "low-fares" branding. Firstly, I added "fast-track" to my ticket for an extra €12 though as the aircraft was called for boarding at gate F21 it was a free-for-all with no special announcement to board families or passengers who had paid for fast-track first. Waste of money. Secondly, the gate agent had an issue with my bag as I was boarding and made me stand aside for almost 10 minutes until she boarded everyone else. My bag was under the 10kg restriction but she referred to a 55cm dimension limit. I explained I'd no issue with the bag on the way over with a different airline and she said different airlines have different baggage rules. I quipped that I'd be travelling with the other airline in future. She was quite rude, unfriendly and uncompromising. I don't see what the dimension issue is. The bag weighed 9kg - Surely weight means more than dimension size. I was charged a hefty 400kr/€45 (only cards accepted) and this has unfortunately left a sour taste after an awesome trip to Norway. Baggage took some time to deliver in Dublin. The only positives were that the flight departed on time and arrived early, free, slow onboard wifi and air stewards were professional maybe somewhat robotic. However, all this airline wants is your money, charges hefty add-ons without providing them and really nothing else matters. I'm sorry now I didn't choose to travel SAS on this route for €130 as I had on DUB-OSL-BER. By the time I'd finished with Norwegian yesterday the fare totalled €160. I would strongly hesitate in ever travelling with them again.
| 3
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SAS
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✅Verified Review| Oslo to Edinburgh booked in SAS Plus, or premier economy. Perhaps it is worth noting that SAS do not offer or sell Business class on Nordic, or international European flights. This was an early morning departure after a night-stop in OSL from an earlier TOS/OSL flight. Check-in was done using a machine the evening before. This was fine. Having no hold baggage there was no contact with SAS ground staff. The Fast Track security is offered as part of the SAS Plus deal. This eased the way through a very busy OSL departures area on a summer Monday morning. The flight departed from the F gates. To access the F gates you need to pass though the E gates and Passport Control. Travellers in SAS Plus have access to the SAS Lounge. Unfortunately there is no Lounge at the F gates and having gone though Passport Control there was no right of return to the Lounge in the E gates area. Boarding appeared efficient, announcements were made in Norwegian followed by English. SAS Plus offered 9 seats in total at the front of the B737-600. All other seating was for SAS Go. There is no seat difference at all except the bulkhead row did offer more leg room, this based on experience from an earlier flight in SAS Go. After an on time departure a light continental breakfast was served. Heated bread rolls, yogurt, a very small packet of muesli, juice and the usual coffee and tea. The tea/coffee cups used are really too small and flimsy. The Flight Attendants did however offer refills as they passed through the cabin. The aircraft arrival at the gate in EDI was 5 minutes ahead of schedule. That said the process for leaving the plane was subject to about a 10 minute delay cased by the lack of ground staff. SAS appear to contract Swissport as their EDI agents. From observation and the experience, there was not enough staff in attendance. I would recommend SAS for future travel, perhaps SAS Plus is not worth the extra money for such a short flight? Minor issues were the lack of staff representing SAS at EDI, and better signage at OSL for Lounge locations.
| 8
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Norwegian
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✅Verified Review| Oslo to Lonyearbyen. A good airline until things go wrong. And when they go wrong, you may pay a lot of money or waste a lot of time. Norwegian use a lot of contractors for ground service, where passenger issues are dealt with by contractors, whether it is baggage or customer service at the airport or reservations. And the contractors provide whatever level of service that they want which is sometimes no service at all. If you are on a delayed flight, which happens, you will pay.
| 2
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Norwegian
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✅Verified Review| Oslo to Los Angeles. I loved the Boeing 787, best I've ever flown on! The premium seats were reasonably spacious and comfortable, the service was great, the entertainment system was awesome! I had chosen as options an assigned seat and their "nice and tasty menu", which was average as airline food goes. Enjoyed the hot meal of curried chicken, though the accompanying pasta salad seemed a little odd. That was served shortly after takeoff. The cold meal, served shortly before landing, was quite OK. There were no shades on the windows, but they automatically darkened gradually as we flew. Loved the option to order snacks whenever wanted through the entertainment system! Flight attendants would then deliver them almost instantly. The flight arrived on time after 10 hours and 40 minutes nonstop from Oslo to LAX. I will definitely try to fly Norwegian next time I go to Europe - though will avoid leaving from Oslo Gardemoen even if I have to take a train to somewhere else.
| 10
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Norwegian
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✅Verified Review| Oslo to Los Angeles. Seats are tiny in economy so I upgraded to fly home, but my flight today is delayed by 2.5 hours. At least the upgrade got me into the lounge. This is my 3rd flight with Norwegian and each one was late by at least half an hour. Coming to Europe I ordered food on the flight but was told it was sold out just 2 hours into the flight. The airline may be cheap but the cattle car style of packing people into tiny seats is not a good deal for me.
| 5
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Grupo AirFrance-KLM
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✅Verified Review| Oslo to Madrid via Amsterdam. I would like to thank KLM for the great service offered. Fast and fluent boarding. Very clean Boeing 737 aircraft. Cabin Crew gave a warm welcome. We had a very early flight, the takeoff time was at 06:30 am, and all flight attendants had a very fresh and groomed look, smiling at all times and paying attention to safety. There were Power Plugs in every seat. The Captain gave a nice flight info. Very good Food options on both flights, with a broad beverages, offer. All flights were on time.
| 9
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Norwegian
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✅Verified Review| Oslo to Malaga. Norwegian has modern planes, good service and cheap fares. The best low cost airline in Europe in my opinion. Much better than Ryanair albeit at just a slightly higher premium. Recommended!
| 9
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Lufthansa
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✅Verified Review| Oslo to Malta via Frankfurt. This company apparently has good schedules, an okay product and okay service. The weak point is that I often experience changes in the flight times (I fly this route several times a year, and about 4 round trips a year on Lufthansa). The airline expects you to be understanding and accommodating, and doesn't give compensation when it causes its passengers inconveniences (like changing the departure time of its flights, or changing the aircraft type at the last hour and your booked and paid premium seat is no longer available). When you ask to be accommodated on another flight (like a later flight after a schedule change), Lufthansa provides a bunch of excuses. Their customer service call centres are a waste of time.
| 1
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Norwegian
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✅Verified Review| Oslo to New York JFK. Norwegian advertise that you will fly in a new Boeing 787 but we got an old A340 leased from HiFly. The condition of the plane was disgusting. Almost all seats were broken, the seats were very small, the in-flight entertainment system did not work and when they switched the cabin lights off during the flight there were no personal lights working. The staff manning the flight were completely un-interested in the concerns of the passengers. I have logged a complaint with Norwegian but no reply yet. This was 8th flight with Norwegian and by far the very worst.
| 2
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SAS
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✅Verified Review| Oslo to Newark. The departure boards were all giving out the gate we were supposed to go to with a small piece of blinking text that read "go to gate" and with 20 or so people in the gate's seating zone, the head stewardess kicked everybody out so that they could set up the "priority boarding" dividing line, making everybody who had arrived to the gate wait outside where there was no seating. This was annoying and unnecessary because they could have simply not called everybody to the gate before they were ready. As a woman with her small child re-entered the area and tried to go to the bathroom, the main flight attendant raised her voice in a demeaning way and told her that she could not because the bathrooms were in the "business class" area and she had to go outside. To deny a woman with a child the use of a bathroom, and which a few minutes before had been open to everyone, is disgraceful and an airline without any trace of empathy.
| 3
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Norwegian
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✅Verified Review| Oslo to Rome. Self service check in and baggage drop were smooth and convenient. Gate staff are nice. Cabin crew are helpful and very courteous. No wifi on the aircraft so even the Norwegian app cannot be use on my personal ipad. Flight was smooth and on time. Landed nicely. Baggage were a bit delayed on arrival although its given as plane was parked far from terminal.
| 8
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SAS
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✅Verified Review| Oslo to San Francisco via Copenhagen with SAS Scandinavian. Pleasant flight in new business class cabin. The new business class seats are okay and probably qualify as flatbed, but they are narrow compared to Singapore Airlines. Relaxed Scandinavian service - a positive feature was the snacks buffet open through the flight - again Scandinavian self service.
| 8
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SAS
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✅Verified Review| Oslo to Trondheim. I have flown with Norwegian for the major part of my traveling. However, a couple of times I have been flying with SAS. Their service are never as good as it should and the stewardess do not seem motivated. Their planes are not comfortable, and most certainly not the seats. Some delay is natural in this business, but I have not had nearly as many delays with all my Norwegian flights as with my few SAS flights. Considering all these negatives, they are still more expensive than Norwegian, and this makes no sense to me at all. Their Eurobonus offer is really good and it pays of very well.
| 3
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SAS
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✅Verified Review| Our SAS Scandinavian Copenhagen to St Petersburg flight was cancelled and we had little choice but to fly a day late, on a short break, thereby losing a day of holiday. We were not emailed or otherwise notified, I only found out by chance. No apology was made. I wrote a complaint but have yet to hear anything a week later. We have lost money on cancelling booked trains, hotel, etc. Our actual flight the next day was over two hours late. Barest of apologies was made. Passengers were offered lunch vouchers, which they would have to go out of their way to collect. This was insulting. I have since heard worse stories, including cancelled flights, delays and baggage loss. Something is very rotten at SAS.
| 2
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Norwegian
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✅Verified Review| Our Thursday flight from LAX to Stockholm was cancelled 8 hrs prior to departure with no attempt to accommodate the travelers. They sent an SMS saying the flight is cancelled and passengers can reschedule or get their money back. Later that day they seemed to realize that they had to do something so they announced that the flight is not cancelled and instead postponed to the next day and they will soon inform us of the time but to no surprise by the end of Thursday, they sent another SMS announcement that the new flight is now scheduled for 6:30AM Saturday. On Friday, I received 2 more SMS’s each delaying the flight again and again. At the end, we flow out of LAX 48 hrs later in an old plane that they had rented from another airline. They provided zero service - just a very low quality food in a box. No blanket, pillows or even onboard entertainment (we were flying their Premium class). Return flight was on their own plane but still with the same poor quality. Even though the plane was new, the Premium seats were old and worn. The food and service were as bad as our outbound flight. Their customer service and information line is equally poor.
| 3
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Vueling
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✅Verified Review| Our Vueling flight from Amsterdam to Luton was delayed by 2 hours which can happen, but an airline should keep it's customers informed. From the moment that we arrived at the airport check in desk to the moment we landed we were given very little information and no apology. Bizarrely we still had to check in despite the fact that they have an app that appears to have this facility. The check in procedure took significantly longer than one would expect. Whilst two of the ground staff were friendly, a third was openly rude and hostile toward frustrated customers. We arrived back in the UK at a much later time than we had anticipated after being on a flight where the cabin crew disappeared for it's entire duration, with little or no information available. Refreshments were also unavailable which is understandable given the shortness of the flight. Vueling was a very disappointing experience and one that I hope not to repeat.
| 1
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Turkish Airlines
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✅Verified Review| Our first time flying with Turkish Airlines from London Heathrow to Istanbul and we were very impressed. A spotlessly clean aircraft, courteous and friendly cabin crew and excellent catering for both the outbound and return journeys - far better than anything BA could offer for the money (we paid approximately £105 return each which is ridiculously cheap!). We would most definitely recommend and fly with Turkish again.
| 9
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Grupo IAG
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✅Verified Review| Our flight from Berlin to Dublin was diverted to Belfast due to fog. We then were delayed for 5 hours in Belfast (partly stuck on plane, partly in airport) with no information from Aer Lingus. When we finally did get information at approx 6.00 am (7 hours after planned arrival time) we were offered the choice to wait for buses to Dublin which would take two hours or pay to make our own travel arrangements and be reimbursed, we were told to keep all receipts due to this. Myself and my partner opted to get a taxi as we both had work the next morning at 9.00 am. We arrived to Dublin at 8.00 (8 hours delay). I started to try seek reimbursement as promised from Aer Lingus the next week, they have not provided me with this reimbursement and will not respond to me. They said they will not reimburse us despite the agreement that was made on the day. Unfortunately I cannot recommend an airlane that makes false promises and has no customer service team.
| 1
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Air Europa
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✅Verified Review| Our flight from Lima to Madrid, which was scheduled to take off at 1020 am, was delayed 19 hours, presumably because of a mechanical problem (weather was fine). The plane actually took off about 45 minutes late, and circled around for about 45 minutes before landing again. We waited for an hour or so at the gate and then until 5pm at a different gate. Part of this process was getting another passport stamp to indicate that we never left Peru. Some passengers (there were not enough for all) were served sandwiches and drinks. At 5 pm we were taken by bus to get our checked bags. We were not informed about what to do after that. In answer to our questions near the check-in desk, we were told to wait in a huge line, which at present looks like it will take about 2 to 3 hours. This is for hotel and food vouchers, which we might have by 8 pm. We will then be bused to a hotel, and will need to be back in the airport by 2am, to catch a plane by 5am at the earliest. At no time were we fully informed of the situation with the plane or our arrangements, or any plan. While the airline personnel did try and were friendly enough, they were always overwhelmed. It's as though the airline was completely unprepared for this, and as if passenger comfort and time is of absolutely no importance.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Our flight from NYC to Berlin via Paris was full of circumstances. The flight to Paris (transit) had 1 hour delay caused by a wrong adjustion of the aircraft at the airport. It wouldn't be a problem if the staff at the airplane were helpful with our connecting flight and some informations, because our connecting flight was soon after landing. But the staff I talked to didn't give proper information. However, running through CDG Airport we were able to get our connection flight that departed half an hour after landing in Paris. I would not recommend this airline since there was not only delay (that happens) but unhelpful staff and few informations.
| 4
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Turkish Airlines
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✅Verified Review| Our flight was one of the first out of Istanbul to the United States (to Washington) after the coup attempt of July 15. I was expecting some disarray on the ground and in the cabin but everything went smoothly. I wanted to write this review to express my gratitude to the cabin crew. The flight was TK0177 on July 19, 2016. This group of attendants were the best I have encountered in a long time, on all the flights I took in the last few years. They were eager to make our experience a pleasant one and they succeeded. Their service was efficient with a smile, and with great attention to detail. I am happy with Turkish Airlines in general but what makes it exceptional is the existence of such employees that elevate boring and long flights to outright enjoyable.
| 10
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Norwegian
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✅Verified Review| Our initial journey from London Gatwick to New York JFK went fairly smoothly, albeit with noticeably long (slow) queues to check in. The food was average and they asked us if we wanted extra water or coffee etc. The in-flight entertainment had a good selection, if a little limited, and the seats were extremely comfortable. Our problems began on the return journey. On arrival at JFK it was difficult to find the correct queue, so we asked a member of staff and were duly directed. Then people in the queue began talking about how they had received texts regarding their plane to Copenhagen being cancelled. I asked a member of staff about the LGW plane - it was on time. After waiting almost an hour I was informed that the flight had a 12 hour delay and that I was in the wrong queue. No apology, empathy or explanation. We then waited in the slowest queue ever, (nearly 2 hours) to be given a food voucher and told "We'll call you in about 30 minutes when some accommodation is ready". You've guessed, no call after nearly an hour. We then queued again (45 minutes) to be told we were going to the Radisson and to go to the shuttlebus 'downstairs'. I asked for specific directions to the bus stand and was told " Downstairs, at Arrivals". This information was given to me as ungraciously and rudely as possible. I felt like luggage. Outside this major international airport, I and other passengers had no idea where to meet the bus. We were moved to 3 different places. After over 1 hour we were informed that Norwegian had now contacted the Radisson and that they would soon arrive. Why wait an hour to contact them? The shuttlebus arrived in yet another area, and was in fact only a large minibus (for a hundred passengers and their luggage). You can imagine the 'dash'. At the hotel, another queue. In the morning despite an early start we had to queue for over an hour for the shuttlebus due to very high demand. At the airport, monitors showed that we should go to checkpoint H, turned out to be wrong and we needed to be at A (literally a quarter of a mile away). Then, the biggest check-in queue I have ever seen was at A. We couldn't actually get to the check in and had to queue in order to join the queue. Hours went by. Finally we boarded the plane (late) and were then delayed over an hour on the runway - (not the fault of Norwegian). The flight was fine (but didn't get the window seat which I had booked). Did I mention how I spent a day queueing up for Norwegian? Never again.
| 3
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Norwegian
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✅Verified Review| Our journey from Fuerteventura to Gatwick last night was one of the most uncomfortable I have experienced. On our outbound flight we flew in an aeroplane which appeared new, it was bright and exceptionally clean. The seats were firm and there was ample leg of room. Returning the plane was old heap, seats sagged and even though I am only 5'6" it was extremely cramped. There was also mess in the rear seat pocket of the seat in front of us. I moved to a spare seat (there were numerous empty seats) only to find the seat was broken. On complaining to the cabin crew I got very little compassion.
| 2
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Grupo IAG
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✅Verified Review| Outbound flight with Aer Lingus crew and aircraft from Dublin to Bilbao. Slight delay on departure explained due to late arrival of aircraft from Düsseldorf. Flight very pleasant, seemed like a relatively new aircraft. Staff were friendly & engaging. Carry-on backpack but plenty of locker space despite it being a very busy flight. Food good & reasonably priced. Smooth landing into Bilbao. Return flight from Santiago to Dublin was operated by BA crew and BA Cityflyer Embraer aircraft with a very comfortable 2x2 seating configuration. Food was from buy onboard cart and opted for the tasty breakfast baguette. Crew pleasant and all-in-all a great flight home. Great job by both airlines.
| 10
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Wizz Air
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✅Verified Review| Overall we got a really good value for money. This one-way flight from Tel Aviv to Craiova costs approximately 15 USD. The aircraft was new with decent legroom. Seating is not very comfortable, especially when you are tired and the seat does not recline, but it's not too bad on short-haul flights, The cabin crew was nice and friendly even when my companion forgot his boarding pass on the bus leading to the aircraft. The food and beverages are sold at decent prices (sandwich - 4 euros, snacks 0.5-3 euros, water - 2 euros, meal combo which includes a sandwich, a drink, and a snack - 7 euros). The quality of the food is quite good compared to airplane food. I continued with them to Rome Ciampino and returned to Tel Aviv with them via Bucharest. They have been consistent throughout all of these flights. Wizzair does not offer in-flight entertainment, but you can bring your own - no big deal. Wizzair have been fair when they changed our flight time by 30 minutes - we could either accept the change, get a full refund, get a 120% refund to use on wizzair or choose a different flight in comparable routes for free.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Overall, a decent experience with Air France travelling back home from Paris to Bogota. Flying on an A340, the economy class seats were very uncomfortable and the tv screens were outdated compared to other airlines, but aside from that, I had an enjoyable flight. The food we received was delicious and there was enough in flight entertainment to get me trough the 11 hour flight.
| 6
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Iberia
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✅Verified Review| Paid $37 extra to pick my seat when I bought my ticket to fly from Miami to Madrid. When I went online to check in for my flight the day prior to the flight, they had changed the plane and my seat no longer existed. When I called customer service, they said I had to pay another $37 and pick a new seat. I was told that when I got back from my trip, to call back and they would refund me for the original seat. I did exactly what they said. The first time I called customer service, they Iberian Representative said he could not find 2 seats, just one, so he could not refund me. I asked to speak to his manager. I was placed on hold for 20 minutes and eventually hung up on. I called back the customer service number later in the day and a women answered. She told me I had to file a claim on the website. I explained to here that I was told we could do this over the phone. She was not helpful or sympathetic. I do not understand that because the airline changed the plane which messed up my seating, why I have to waste my time jumping throw hoops to get my money back. The plane seats are super uncomfortable (9 hour flight) and the food on the plane was pretty awful. So overall - terrible experience.
| 2
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Air Europa
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✅Verified Review| Palma de Mallorca to Barcelona. I've flown with Air Europa four times this week, and all four flights have been 2-2.5 hours delayed. They offer no water or explanation. Air Europa might be cheap but with a total of 9 hours wasted in one week, it's all of a sudden not so economical to fly with Air Europa.
| 2
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Vueling
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✅Verified Review| Palma di Mallorca to Barcelona. I know that when I booked this airline that it was a low cost airline. But that does not explain the unprofessional behavior of so many employees. From the uncontrolled boarding process, wrong flight numbers on the gate screens, almost zero announcement who and when to board, long waiting lines and finally a broken, new piece of luggage. Then a printed piece of paper stating that the airline is not responsible for any damage!
| 2
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Vueling
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✅Verified Review| Palma to Gatwick via Barcelona. The expected ordeal with Vueling starts as early as on-line check in. My flight was booked with Iberia so naturally I went to the Iberia website for on-line check in, and I was diverted to Vueling, which is in Spanish only. Could not manage Spanish well enough half way so I tried Vueling, then I discovered that my Iberia booking code is not recognized. With many failed attempts, it took me almost an hour, struggling with Spanish, to note that I am actually assigned another Vueling booking code. With this I managed to check in and reserved a decent seat. Had to change at BCN to connect with Gatwick. The connection is not as tiring and less frustrating than dealing with the stupid on line check in procedure. I shall elevate Vueling to the status of my 'most hated' airline.
| 1
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Norwegian
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✅Verified Review| Palma to Gatwick. I had not used Norwegian for a few years and thought it was time to give them a try. I found the website logical and well set out and the terms and conditions were clear and concise. I arrived early to check-in and was delighted with the process and found the staff polite and efficient. My flight was after midnight and boarding was orderly and civil. I found that things were a mixed bag. The cabin crew were Italian and spoke in their own language ignoring passengers. The safety demonstration was not conducted with much sincerity. I had paid for my seat near the front and was dismayed when I saw passengers grab seats not assigned to them and the cabin crew did nothing to address this situation. The snacks on board were expensive and some options were not available. There was no route map and at no stage during the flight did the captain make any announcement. Very comfortable Boeing 737 with mood lighting. When I went to collect my luggage I noted that my bag had been interfered with as it was unzipped. I looked inside and saw that it had been disturbed. I made enquires with the Norwegian desk and was told to report it online. There was no sense of taking this issue seriously at all. Overall a lacklustre experience on this occasion.
| 6
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Eurowings
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✅Verified Review| Palma to Vienna. Eurowings is taking the place of Air Berlin at Palma de Mallorca. The service onboard was impressive, and professional attitude of staff. Seat are quite confortable, I was in seat 6A. Plane departed on time, and we arrived to Viena 20 minutes ahead of schedule. Food and drinks were offered for free if you pay their Smart fare. Really a good option.
| 9
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Iberia
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✅Verified Review| Panama City to Hamburg via Madrid. Within three weeks my girlfriend and I experienced that Iberia personel were not able to seat us next to each other on three out of four flights despite us emphasizing this wish during check in. Despite our early check in they would even charge us afterwards to change the seating and told us that it was possible to be seated next to each other if we just paid the charge. Furthermore the service was bad - personel did not seem to care much about the passengers. You have to take a flight for more than 6 hours to get anything to eat or drink (we did not get anything for our three hour flight). For our more than 10 hour flights we barely got enough food due to two small servings. The seats were small and it was difficult to sit next to each other. The entertainment touch screen that did not really to react when touched and the movies were outdated. Would not recommend using Iberia.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Panama City to Rome via Paris CDG. I bought my ticket in Economy Class but when I went to the counter to the Baggage check-in I got an upgrade to Premium Economy and it was pretty good. We boarded the plane prior to economy class (Sky priority benefit), and they received us with wine and some peanuts. About an hour after we took off we had dinner and was pretty fine, and drinks were according with the food. The service was good, but some flight attendants were not very friendly. About the seat, well, Premium Economy seats aren't so comfy, at least in my case. In fact, I arrived in Paris with a terrible back hurt. Air France should do a little more comfortable seats for Premium Economy , the seat is the only complaint I have about the flight.
| 8
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Iberia
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✅Verified Review| Panama to Munich via Madrid with Iberia was really bad. Really old plane and not well maintained - dirty toilets, dirty lights and seats and a lot of broken tables. No personal entertainment system at all. My girlfriend had to vomit a couple of times and the crew barely helped and was unfriendly.
| 3
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Eurowings
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✅Verified Review| Paphos to Vienna. Stress free travel for family with young child and dog. Good flight- no bumps. Food is ok, use buses rather than direct connect to airport terminal building, but that was not material. Some delay in departure (20-30 min) but arrival time not materially affected. Very satisfied with trip - excellent value for money.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Atlanta in first row of Economy on aisle. This seat is a little narrower with the tray table and entertainment console stowed in armrest area. The flight crew were friendly and attentive which always makes the flight more enjoyable. The seat cushion was firm which for a longer flight requires the addition of a few layers of blankets to make bearable. I'm 6'2" and enjoyed the extra couple inches of space this seat offered. Took advantage of the Air France Press app on phone to download some magazines and newspapers to read. The Entertainment system offered a wide selection of movies to enjoy. Champagne and Wine is included for economy customers also. I had the included meal on the way to CDG and it was good overall. Decided to try the A La Carte Traditional Meal on the CDG to ATL flight which was slightly better than regular meal served. But the chocolate soufflé was outstanding in the A la carte meal. Any advice would be for the other economy seats on this long haul flight have a seat pitch too small for most average sized passengers these days. The airlines need to understand their passengers are human and effected by psychological factors such as Proxemics when crammed in area where we feel others are invading our personal space but just reclining.
| 8
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Vueling
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✅Verified Review| Paris CDG to Barcelona, and as always Vueling flight is delayed. A few minutes this time, but I have never boarded on time with this airline. Cold cabin temperature. Friendly staff. Funny part is that more than one person enters the plane with more than one cabin luggage and most oversized. Space between seats is very deplorable.
| 3
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Eurowings
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✅Verified Review| Paris CDG to Berlin Tegal, and one of the worst experiences I have had with an airline for a short distance trip. I flew with Eurowings three times within 4 days. Each of the three times the flight was delayed and arrived from 30 min to 1h late. I found the crew disorganized and we way too much time in boarding. In general, we got very few information about the delay as it seemed to be quite normal for the staff.
| 3
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Eurowings
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✅Verified Review| Paris CDG to Berlin. The service was friendly but Eurowings left my suitcase in Paris. I was on a direct flight, no connections, and I wasn't late, so there was no obvious reason why my bag wouldn't land with me. What was worse was the tracking system. Although my bag was apparently on the next flight on the same day, I didn't find out anything about the status until two days later. On the same flight as me was a French woman who didn't receive her bag but her boyfriend did even thought they checked in their bags at the same time. When it finally indicated that "item was located " I went to Tegel to pick up my bag instead of waiting for delivery. I couldn't do much for two days because I didn't know when my bag would be delivered. When I went to pick up my bag, the bag recovery area in terminal C was like a zoo but this isn't just Eurowings's problem. But I did meet other people there who were putting in complaints at Eurowings for lost/misplaced bags from Paris as well. This seems to be a recurring problem I fly fairly often and my bag has been delayed only once. This is a short flight from Paris to Berlin. Such inefficiency! I won't fly Eurowings again.
| 3
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Bremen. Flight AF1324 in Business Class Seat 1A, only one window, you have to lean back (or recline your seat) a little bit to look outside. The staff seem to have their bad day, no greeting at the entrance and as I put down my handluggage first to take out something the lady came to tell me I can not place my luggage there - what a good start. Unfortunately things were getting worse. I got my tray with some cold chicken, jam, butter and drink. Then nothing more happened, both staff were very busy in Economy (I was the only Business Class guest). After 10 minutes or so I was asking about bread to start eating. She told me I should have a look in the menu which kind of bread I like. I said that a roll (on the menu) or wholewheat bread (on the menu as well) would be fine. She came back with a tray full of cold croissants. No comment, she just hold it into my direction. Only then she told me that the other choices haven't been delivered.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Cancun. Due to our delayed incoming flight from DUS we needed to run to our gate. After we arrived at the gate, we've been able to pass this long row of waiting passengers with SkyPriority status. Friendly staff welcomed us onboard. The small cabin for he Premium Economy is offering enough space and with 32 places it’s quite and relaxed. Cleaning was very bad and I found a used knife and fork in my seat shelf. My remote controller was broke so I wasn’t able to control the volume of my headphones. Screen size is okay and the selection of films is surprisingly good. The seat itself is comfortable and equipped with a footrest. Nice pillow and a warm blanket on each seat. The amenity-kit is above basic and well presented in a small colorful bag. Soon after takeoff the aperitif service started with a glass of Champagne or juice and some very tasty crackers. My husband pre-ordered me a meal (with additional fee) which was good, but from my point of view it’s not worth for this price. The regular meal looks not like Premium Economy and is only offering a starter in addition to standard meal. Air France is offering an open bar in the galley with soft drinks, beer and sandwiches during the flight. Prior to landing our friendly flight attendant served a kind of warm pizza snack with another bar service. As far as I can remember we had 2 times a meal service and 3 times a bar coming though including the aperitif service. It’s a little poor for a premium economy. After arrival our bags came quiet fast and without any interception.
| 7
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Dusseldorf. The plane was leased from WDL Aviation. Biggest plus was the leg room. The plane not being full added to the comfort, because the middle seat was free. Attentive crew pointed passengers to empty rows for more comfort. Apart from that we got a drink and a tasty snack. On time boarding but despite that we landed 10 mins late in DUS. Paid 58 euros. All in all a very good choice.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Kansai Osaka with Air France. The new business class cabin configuration of Air France is absolutely incredible. Obliquely orientated, with a removable panel in the middle seats. Completely flat bed (and comfortable, without uncomfortable divisions on the seat). Plenty of space with private locker. The food was very sophisticated but not completely tasty. KLM and Air France has the same inflight entertainment system, so after a couple of flights, the selection is a little bit boring. Very few latest releases.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Madrid, early morning flight in economy class. CDG Airport was not that busy for check in or security which made such a difference. AF lounge was nice, great coffee and fabulous fresh croissants - best of any airline lounge! Boarding quick, staff onboard were very friendly, very charming and the opposite of what many say about AF cabin staff. Hope return tomorrow is equally as good, since this is so much better than some other major European airlines.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Milan Linate with Air France. The business class seat was very comfortable and the seats are configured so that the one in the middle row is free. The on-board staff has been very polite and attentive. The meal, although the flight was short, it was delicious. The only thing I did not like was the Air France lounges at the boarding zone F. It was pretty crowded and the seats did not have the power outlet to recharge the smartphone. Never seen a lounge with no electrical outlets.
| 8
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Sao Paulo. Checked in 1 night before and had the luggage already checked in too, a service that Air France offers from 16:30 to 20:30 h the day before the flight. Next morning went straight to X ray and to boarding gate. Boarding was a little confused, had to take a bus to where the aircraft was, bus the bus was full. But let me explain, this is a service of Airport de Paris, nothing related to Air France. Departure was 20 minutes delayed. The Boeing 777-200 aircraft configuration is two classes, no first class, 16 seats in business class. Nice food, really nice beverages, the service is attentive but not insistent. The seat reclines 180°, nice pillow and blankets. Configuration of cabin is 2x3x2. Arrival 10 minutes late. Would definitely fly Air France again.
| 9
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Tokyo Haneda. Exceptional service end to end, from the La Premiere lounge I was taken in a car direct to the aircraft and introduced to the flight attendant. Krug was offered upon boarding and she made sure I knew what to expect for the flight. There are 4 first class seats and all were taken. The FA ensured we got the privacy we required by drawing the curtains (what a concept!) part way. The food service was outstanding, I opted to forgo the caviar (I don't like the stuff) and went for the lentil and coriander soup which was delicious. I then had the filet - this was perfectly served rare in the middle and very moist. The Saint Honore dessert listed in the menu wasn't available so I was offered an apple tart, this too was superb. While I changed into my pyjamas the FA made up my bed. The curtains were fully closed and I dozed off quickly. I woke up after 3 hours feeling rather hot - the pyjamas were extremely efficient. If I have a complaint - it's that I think the cabin is a bit airless with the curtains closed. I'd like the ability to create some air movement, but that's a nitpick. I don't do breakfast so I just had a pot of coffee. On arrival at Haneda I was handed over to my personal airport escort. All in all - I believe this is the finest 1st class service out there.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Paris CDG to Toulouse. Plane came off runway during taxiing. Waited for a long time to get off and back to terminal. Provided food vouchers but no food available. Left 3 hours late. No help given. All I needed was local knowledge that the public transport would still be running. Have raised complaint on their website, but after 20 days no reply. No one has bothered to go any further than the cut and paste sorry for the inconvenience.
| 4
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Grupo AirFrance-KLM
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✅Verified Review| Paris Charles de Gaulle to Geneva. Public transport strike in Paris, so getting to the airport is frequently an issue. Checkin and security are fine. Terminal 2F at CDG is cramped with poor facilities. The aircraft developed a problem so gate change to a spare aircraft. Delay of 45 minutes. No boarding announcements, so 1 missed the single bus to the aircraft on the apron and had to wait 20 minutes for the same bus to offload and circle back to the gate to collect remaining passengers. At a major hub airport this is absolutely shambolic flight services management. Further apron delay. Cabin service was standard, with poor food. Typical AF experience.
| 2
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Vueling
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✅Verified Review| Paris Orly to Barcelona. I've just spent over an hour and a half awaiting check in (and this is the expedited print your boarding pass line) and the ordeal is nowhere near to being finished. Two counter agents service of this line and customer service is totally non existent. I'm not sure how long this airline has been in existence but either they shape up or ship out since this won't cut it! For customers to be subjected to this level of poor service is unheard of today. I really do hope that something is done about this since Europe is far too progressive to accept this. However judging from the amount of bad reviews regarding this airline and the inability of anyone to do anything thus far about it just about sums it up!
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Paris Orly to Guadeloupe with Air France. From check in through to arrival, two (out and return) of the worst flying experiences I've had. Check in at Orly is a farce. Staff are rude to everyone. Boarding was chaos with staff making no attempt to assist. Service on board is shocking. Staff are rude and arrogant. Aircraft is visibly dirty. No excuse for filthy aircraft. Inflight entertainment failed. Staff made no attempt to fix. Everything about AF is shabby and worn out. The aircraft, the staff and the facilities. Rude and arrogant. Unhelpful. First time with them and for sure the last. Air Caraibes or Corsair next time. Can't possibly be worse. Additionally we had a problem with my daughter's ticket. We tried contacting customer services but got no reply to email. No reply at all. I am an experienced traveller (1K flyer with UK, Silver with LHR, gold with Emirates). I was truly shocked at just how bad AF are.
| 2
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Vueling
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✅Verified Review| Paris Orly to Lisbon. First of all, I made sure that we had speed boarding and extra leg space when booking my tickets - the extra leg was greatly appreciated, however the check in was so disorganised and busy that we had to queue anyway, so waste of money on that one. No one greeted us when arriving (same when we left the plane). The staff tricked the customers into believing that the front toilet by the cockpit was occupied by blocking the toilet door which kept the lights on red (occupied) leaving customers waiting for the loo. I for one demanded the toilet and they opened it only to re-block it 10mn later making sure they drew the curtains behind. We were sat at the front and could see every time they blocked the toilet door. I have never seen anything so disgusting in my life. A disgrace especially due to the fact that it took them more than an hour to go through the aisle to serve drinks and food blocking the way to the other loo at the back. I didn't feel that the tickets were that cheap.
| 1
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Vueling
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✅Verified Review| Paris Orly to Lisbon. Great flight. Pleased that we were able to opt for XL seats with legroom. Staff were friendly and snacks and drinks were reasonably priced. Only suggestion would be that it would be a good idea to say which terminal the flight departed from. The indication on the boarding card isn't clear enough.
| 9
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EasyJet
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✅Verified Review| Paris Orly to Nice. easyJet has fantastic staff and is a great airline. Arrived super late at the gate and had already closed the corridor but the ground staff still let me in the place since the plane door hadn't been closed - couldn't have been happier because that was the last flight for the evening. Overall very nice flight, wide seats, very newish planes and probably one of the best airlines in the world in their category. Of course you pay for food and drinks but for short distance flights, it's really not an issue considering that planes are new and on time. Congratulations to the ground staff in Paris-Orly for being so good.
| 10
|
Norwegian
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✅Verified Review| Paris Orly to Oslo. Booked the tickets with Norwegian but I was following the departure time from Paris Orly and found that the flight was not departing on time. I was scared I may miss my train from Oslo Airport but luckily the flight was late by 40 min only on the day I flew. The aircraft was not clean as it departed immediately after its arrival, but the cabin crew were welcoming. As a low cost airline, the food is a paid option. On this route Norwegian provide free WiFi on-board which was a positive point.
| 3
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Vueling
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✅Verified Review| Paris Orly to Palma de Mallorca. This flight was part of a group reservation. I did the contacts with the company for every step in our booking. I was impressed by the quality and the assistance offered. I have to say that I had my fears based in my prior experiences flying alone, but on this case I have to score them with the maximum punctuation. The flight was very good, we embarked with 20’ delay due to late arrival of the plane from Ibiza, but we recovered time on flight and we arrived on time to Palma. A new A321 configured with the new seats has proper space for legs including travelling in the last rows. Service during the flight was good, flight attendants doing a very good job. Vueling has no free service, so food and refreshments have to be paid. Checking and control at Orly airport was smooth. The worst is the hall 1 of the airport, really small for such big number of flights departing from this area that make a mess the boarding. Impossible to understand what the personal said through the speakers because the bad quality of the sound, but this is a problem of the airport and not of Vueling. All in all an excellent flight with Vueling.
| 10
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Grupo AirFrance-KLM
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✅Verified Review| Paris from Detroit, I arrived at the airport at 11am for a 3.25pm flight from Paris to Detroit to ensure I had the necessary time to get through security and customs. As I waited by the gate for an expected boarding time of 2.25 pm and got into line, we are told there will be a delay boarding until 3.10 pm. At 3.10pm we are updated that the flight is delayed until 5.30pm and that first class, business class and premium can go to the Air France executive lounge. I walk for a good 10 minutes to the lounge which is quite far from the gate I was at. When I get to the counter to check into the lounge the attendant tells me that there was a mistake and premium does not get in free (I am flying premium) but tells me that I can pay 45 euros for access. I had to talk to my colleague to check that this would be acceptable. When I get an OK from my colleague to pay for access I go back to the counter and ask to pay for access. This time a different attendant tells me that I cannot pay for access. I explain what happened and showed her the attendant that said I could pay to access and after conversing in French they tell me no sorry you cannot access. I felt these people have no courtesy for their customer. This was my first experience with Air France. Unfortunately it will be my last.
| 1
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Grupo AirFrance-KLM
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✅Verified Review| Paris to Bangkok. The Boeing 777 was a bit old without the new cabin. However the service was good, friendly cabin crews and great entertainment during this long flight. I flew many times with Air France and the food is usually better than on this flight. Will definitely recommend Air France.
| 8
|
Grupo AirFrance-KLM
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✅Verified Review| Paris to Bremen, Air France still offers a convenient and reliable service. Outbound flight on-time, in Embraer 170 operated by subsidiary HOP. Comfortable seat with enough legroom, I like the 2x2 configuration. Usual offer of croissant and hot drinks. Inbound trip in a CityJet Avro RJ85. On the ground cabin incredibly hot and stuffy, fortunately it improved once in the air. Uncomfortable seat due to cramped legroom and minimal seat width. CityJet has a 3x3 configuration versus 2x3 on most airlines. Soft drinks and a tasty wrap were served. Cabin crew efficient and friendly, flight on-time. I like travelling through CDG Terminal 2G, as walking distance is minimal and luggage delivery very quick.
| 7
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