Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Ryanair | Booked 4 flights to Barcelona, cancelled due to Covid-19, not Ryanair's fault, but been waiting 85 days on a refund, despite sending numerous emails for updates, with little to no response, can't get through to anyone on the phone or Livechat, and last automatic email response said all refunds for May 2020 will be paid by 31st July, it came and went last Friday and now online they are saying another 3 weeks. They have now had my money for 7 months, where is my interest, they should be accountable and be paying compensation for such poor customer service, They say in life you get what you pay for but my flights were not cheap, unlike Ryanair customer service. Would never recommend. Treating customers very poorly. | 1 |
Ryanair | Booked 4 flights to Tenerife for August Bank holiday 2020. Travel corridor closed before that date so we did not travel but the flight went ahead.I cant get my £700 back. Ive tried chat/ email. There was an option on their app to rebook but the flights were so expensive and now I cant access the booking. Maybe due to the chargeback I attempted, received the money then Ryanair took it backI cant get any customer service from them.The email responses are generic, their contact number is premium rate £3 per minute and queues to get through.Im so frustrated. How are a company like this allowed to still operate with this level of service? We are all struggling with this pandemic. I could accept half the money back so we both share the loss but getting nowhere. | 1 |
EasyJet | Booked 4 large cabin bags. Flight Number was changed: other flight details remained the same. The email did not mention that they dropped the luggage. (There was a refund to my credit card 5 days earlier which I hadn't noticed.) Large cabin bags not available on replacement flight number. Had to book much more expensive hold luggage. Easyjet never stick to what you booked. They have no concept of contract or shame! | 1 |
Grupo IAG | Booked 4 months in advance, couldn't check in online due to glitchy app/ website.Got to airport and was told we were on standby. When I asked why was given some vague response about we didn't check in online, and all airlines do this.Talking with various BA employees trying yo get a confirmed seat after this, all used similar lines (rehearsed/ trained obviously).We weren't allowed in flight, BA85 to Vancouver, as they admitted they had oversold the flight. "All airlines do this" was again the rehearsed line.Having to fly 15-20 weeks/ year for my job for get past 10 years, I'm confident in saying "all airlines do this" is a lie. BA are one of those that choose to do, which translates into they don't cate about customers in economy.Moral of the story: Fly BA economy at your own risk. My advice don't use BA (I never will again) spend your money somewhere else.PS: try to search online BA Standby, the lack of results tells you everything about this airline. | 1 |
Grupo IAG | Booked 4 seats together and they didn't recline on a 13 hour overnight flight.Cabin crew were aware of this problem before we boarded but couldn't move us because it was full flight.Told us to claim a refund for the £200 paid to reserve seats but now tgat request has been turned down.Shocking journey, shocking customer service and would never use them again. | 1 |
Eurowings | Booked 4 tickets from Athens to Dusseldorf via Booking.com at EuroWings for our family with 2 young kids.Was forced to pick for seats at 25 EUR each to prevent our kids were randomly place throughout the plane!Despite the very bad functioning website I could check us all in the day before our departure so we only had to drop off our luggage…The checkin desk was only manned with a grumpy old lady and a big sweaty greek guy who was working as slow as possible…Handed over our passports and after waiting for at least 15 minutes, while watching the guy fighting his computer, we found out the hard way why we had to wait…It seemed our check in bagage was way too heavy! Suitcase 1 was 18,3 kg and suitcase 2 was 17,8 kg….. No problem you should think… But…. Somehow they had new rules for check in bagages and the new maximum was 12 kg!!! So our only choice was to pay an additional 150 EURO for 2 times 6kg over weight…Are you serious Eurowings? This has nothing to do anymore with a fair use policy! This has everting to do with scamming the money out of your customers pockets!! Last time I have ever flown with EuroWings!!Probably it was an option during booking to upgrade to normal weights, but I never saw this option because I was under the assumption that check in weight limit would be 20kg like all normal airlines have! | 1 |
Wizz Air | Booked 4seated flights, went to airport checkout says we don't have seats showed proof we did manager came saying we need to get a different flight, when we BOOKED our seets after that they separated me my mum my dad my brother, now THANKS to wizz air me and my mum are in Bulgaria holiday dad and brother are on a different plane different place ,what a scam we should have a right to get OUR money back , really disgusting and disrespectful staff using attitude towards us | 1 |
EasyJet | Booked 5 return flights for October next year to celebrate birthday, received barrage of emails stating flights had been changed. went online and accepted changes only to find they had removed bookings of large cabin bags from all but one person who has a booked bag going out but not back? on trying to rebook the large cabin bags website states you can no longer do this and offers a hold bag only and a far higher price! Spent an hour on hold got through to a call handler who then asked to put me on hold never to return........ was then cut off after waiting on hold for around 30-40 minutes. If your flights are changed check your additional bookings such as bags!!!! | 1 |
Ryanair | Booked 5 return flights to Tenerife with Ryanair for March. All 5 flights were cancelled which is understandable due to COCID-19. Requested a refund which was offered. Completed the form and was told to wait 28 working days. That has now passed and I have been offered flight credits. We requested a refund which we are entitled to but Ryanair are reluctant/refusing to do. REFUND YOUR CUSTOMERS YOU CRIMINALS!!!!!!!! Hand on heart will never use this shower of s**t again... | 1 |
Grupo AirFrance-KLM | Booked 5 tickets to Amsterdam return from the UK, the site crashed and I had duplicate bookings. Contacted KLM straightaway and they confirmed I would get my £1000 refund after 3 month as per their refund policy. 3 months passed and still no money. One week after the deadline I called them and they said the money would be in by the end of the week, no refund. Called again in the second week and spun a yarn that I was priority! I asked when I would get my money, and they said they didn't know. What an absolute pile of rubbish. Nearly 4 months with my money in their account and only fob offs to answer for. Avoid this con job airline, I will in future and the other 4 people travelling with me. | 1 |
EasyJet | Booked 5 x return flights with easy jet Bristol- BiarritzOut 12/09/20 back 19/09/20 I booked pre Covid in January 20. Their site is now showing no flights after 12/09/20. After a 1 hour wait on the phone managed to speak to easy jet & they re assured me not to worry the return flights where still operating & even offered to book me an extra seat on the return flight.I need to pay the Balance for my villa but after looking below on other posts it is clear the return flight is not operating & easy jet are been totally dishonest & are misinforming customers leading to stress & worry.They haven't even e mailed customers to up date them on the status of their flights.On top of this quarantine from France could be introduced at any time.Many of us have used easyJet many times over the years. I have never used Ryan Air because of their lack of customer care, & now will add Easy jet to my list of "Don't touch with a barge pole" | 1 |
EasyJet | Booked 6 holidays through easyjet holidays now and every single one has been such a brilliant experience. Today I unfortunately had to cancel one of my holidays due to circumstances and I called the number to do this, the whole call took less than 10 minutes, it was easy, quick and everything was laid out so I could understand. Will only ever book package holidays through Easyjet, best prices, best holidays!! | 5 |
Lufthansa | Booked 9 months in advance .flights from nz to UK cancelled no reason given .no option of changing flights .no phone communication .wait days for email .basically they used are money as a intrest free loan .Never ever will I contemplate this company again | 1 |
Ryanair | Booked Alghero for half term holiday and 3 week before the fly they sent a email "your Sunday fly is moved to Tuesday" Really? I had reserved seats,and car parking(is cost same price like the car park sell) with them.They was unable to refund the car park cost, the car park if you book with ryanair can't refund(otherwise even a day before can cancel and get full refund) .Had to cancel the hotel,lost my deposit. Thank you ryanair, never again with you | 1 |
Jet2.com | Booked Assistance on Flt from Lanzarote to Edinburgh as my Partner had recently been discharged from Hodpital. All went very well at boarding in Lanzarote, however on arrival at Edinburgh, no announcement was made for those requiring assistance to remain in their seats.Once off the Plane the 'Wheelchair operator' announced when we reached Baggage reclaim at 7.45pm that she 'had to go as her shift was ending and if further assistance was req we would have to wait until 9pm'!! | 3 |
Grupo IAG | Booked BA Holidays to Madeira for two- wanted an upgrade but website said 'not available'. Day of travel offered upgrade by text. Took up the offer but was told only one meal available. Asked for a sandwich and was told they had all gone. When I said 'I have paid for upgrade already' was told by cabin staff. That is a different cabin and they cannot bring a sandwich from Economy to Club. They get £5 for the sandwich and I pay £89 and get nothing to eat except a bag of crisps. | 1 |
Turkish Airlines | Booked BHX to CPT return in Buisness 9 months before departure.3 weeks before departure received an email announcing schedule change your flight is cancelled!!! No reason or apology with just an Istanbul contact number to call.Booking replacement flights 3 weeks before departure proved very difficult & expensive but as all hotels and car hire booked we were left with no alternative.Never again Turkish Airlines. | 1 |
Grupo AirFrance-KLM | Booked Berlin - Amsterdam - Birmingham with just 40 mins transit time. Incoming flight to BER was 30 mins late. Credit to KLM for keeping us informed and holding the second flight so that we and our bags made it through. | 5 |
EasyJet | Booked Bristol to Lisbon. 22nd to 25th Sept. cost £93.96. Now have to change flight. Advised this was free to change but would have to pay difference of flights. Tried to rebook for 4th to 7th Feb 2021. Online they ask for £128 (4 x £32 change fee). That's the fee the easyjet email said I wouldn't have to pay. Called the number 0330 365 5000 and they said the change fee can't be removed from the website, but they can remove it at customer service. They then asked for £72! saying the price of the flights was higher when you book over the phone! HUH? they wouldn't give the cost of the flights, but said the price online was cheaper. so basically you have to pay a new price that they make up on when you call them. The price of the flights online isn't available unless you pay the change fee, and if you don't want to pay the change fee, then call them to get it waived, but then they'll charge you a higher price for the flights because you haven't booked them online. Seriously? Shameful practices, won't ever use them again.Update - I called them again after getting no response from the contact form online or dm on twitter. This time the operator was more helpful and applied an £80 discount to the 'additional flight costs' that they had on their screen, as they admitted on the website the advertised price was the same as I had paid before. So I ended up paying £6 more overall. The operator's seem to be able to apply discounts that mean you pay approximately what the online price is. I'm still appalled they are trying to charge higher prices on the phone when you can't remove the flight change charge online. Let's hope they sort it out for other customers. | 1 |
Ryanair | Booked Car Rental in Italy via Ryanair along with the excess deposit insurance that they claim is "worry free" and appears to guarantee refund of the full deposit or any portion thereof if withheld by the rental company. The car had some damages and the rental company withheld over € 500 and I have been trying to reclaim that money for almost one month now. It has been a nightmare!!!! One has to log on various web-sites. The insurance company asks for documents from the car-rental agency that I need to file the claim, the car-rental agency either (i) does not answer, (ii) only answers taking their sweet time. Although everything is managed via a platform called CarTrawler. When calling, they have just hung up the phone on occasion. The email correspondence (if I would print it out) would fill a complete fat folder by now.Its not worry free. Next time I will rent from/through a reputable agency.Oh and yes, its almost impossible to reach them by eMail you have to file and register on yet another online-portal. Everything seems to be managed for Ryanair, the car-rental company and the insurance by CarTrawler, but everybody says that none of them is responsible. | 1 |
Grupo IAG | Booked Chicago flights last year. Outbound economy and return Premium Economy. In December called Customer Services to ask if I could swap the cabin allocation around so outgoing Premium and incoming Economy. Got quoted exorbitant amount of money to do the swap so declined offer and no monies exchanged. Roll on to online check in. Couldn't book in online and called BA to find out why but they couldn't enlighten me so when we went to the desk to check in in person that's when the daylight robbery occurred. We were told we had to pay £1360 to get on that flight as I had "requested" the change to the cabin (but the call I made was an enquiry as to whether the change was possible and on the same call declined and took it no further when told the cost). I asked at the desk for my original booking to be reinstated and was told that was not possible as Economy was sold out. I asked to be put on the next flight but again not possible as fully booked so the only avenue available to us was to pay the fee which they reduced to the still very significant amount of £760. We had no option but to pay that money in order to make it to Chicago to ensure our bookings there weren't compromised with additional expenditure for cancellations etc. If I enquired about those changes and then no monies were exchanged surely my booking should have remained as originally booked. I never received anything from the airline requesting outstanding monies or a revised eticket (unbelievable in this digital age!). If I had that would have been a red flag. But absolutely no indication until we got to the desk and what should have been the start of a holiday of a lifetime was totally marred by the experience for me and my family. And to add insult to injury the Premium Economy experience wasn't good. Even without the debacle that came before us even getting on the plane the attendant advised us to put in a complaint about the level of service we had received. Not just my family but all that were seated in our vicinity as food choices were very limited.... there was only one option! So having been forced into this swap and the service being well below standard we now have the pleasure of flying home Economy and not the Premium Economy I had originally booked!! I feel bitterly disappointed in British Airways and the service we have received. If BA consider this acceptable I would seriously question how they could ever consider themselves the "World's Favourite Airline" | 1 |
EasyJet | Booked EasyJet for a return flight from London, but this is on the exact date flights reopen due to covid.... where I am unable to travel to London. Have tried contacting them for a credit note or refund and they hang up on me, no answer to email and no live chat. Last time I'll be using them, I hope they go bust. | 1 |
EasyJet | Booked Easyjet flights for myself and my daughter to attend a conference in the Midlands in October. Easyjet moved us from our original departure time of 16.50 to a later flight departing at 19.05, meaning that we will miss the start of the conference that evening. Investigated changing to an earlier flight only to discover that the original flight is still showing. Despite discussions, online and over the phone, the Easyjet customer service team refuses to move us back to our original flight because our 'delay' is less than three hours. In my opinion their policy is not relevant here because they are running the flight that I originally booked! I don't see why I should have to pay more money to move my flight back to the time I booked. This is a case of policy overriding common sense and is awful customer service. Poor show Easyjet.EDITED TO ADD that Customer Services contacted me today and agreed to move my flight back at no additional cost, given that the flight I booked is still scheduled to run. Thank you Easyjet. It's a shame this involved so much effort but at least it was resolved favourably in the end. | 5 |
Turkish Airlines | Booked FRA-IST-NBO. Delayed out of FRA with no explanation. Cabin crew could offer no explanation on my onward connection other than that the connection was on the screen in the cabin. They didn't even know what gate we would arrive on and refused to ask the captain. After arriving in IST 30 mins late we spent 20 minutes taxiing to the gate. No assistance at the gate for all transferring passengers. With 20 mins before the onward flight it is futile to try to make the connecting gate. Totally unsuitable for a hub operation unless you got a day to walk to your next gate. Made it to the TK service center and they offered a hotel and rebooking on the same flight to NBO the next day. I was not spending 24hrs in an Istanbul hotel so opted for the IST-DXB-NBO connection. Again a delayed 15 min departure from IST to DXB and although transfer time in DXB was 90 minutes i had to hurry to transfer between terminals. Made it to NBO at 1330 local, 10 hours later than the original flight. Overall poor inflight product and service from Turkish Airlines, both on the ground as Inflight. The only thing that did go right is that they managed to get my bag on the same flights as i was on. | 2 |
Ryanair | Booked Flights London Stansted to Copenhagen chose not to book seats for 2 Adults and Child age 15 given rows 10a 15e and 20a the flight was almost full, at the airport was told it's random and seats are allocated due to numbers of passengers, I could pay after check in to move seats, Ryanair policy is if you don't pay WE WILL MAKE 100% your be away from each in your booking, never use RYANAIR again | 1 |
Grupo AirFrance-KLM | Booked KLM as there were no other flight option, during booking add KLM insurance as this would be covered changes or flight cancellation, during Covid this is seems to be a good idea. Paid together with the tickets and this was actually end of good news as afterwards I haven´t received any information regarding insurance, no number, no condition, no contact information etc. Tried to contact KLM on all available social media channels, called on all phone numbers I was able to find-nothing. Already back home from holiday and still no answer from KLM. After 3 days calling and investigations, manage to find my insurance trough 3rd part company. So I would give zero starts to KLM but option is not offered. | 1 |
Grupo AirFrance-KLM | Booked KLM flight from Houston to Copenhagen (via Amsterdam). A few hours prior to departure KLM advised the Amsterdam/Copenhagen had been cancelled due to weather. I asked to remain on the Houston/Amsterdam flight but shortly after they advised me this flight too had been cancelled due to weather. Much to my surprise/dismay the Houston/Amsterdam flight took off on time whereas they re-booked me with Air France via Paris. This resulted in a more than 8 hours layover in Paris. Once in Paris I found a flight which could bring me to Copenhagen more than 3 hours earlier but KLM refused to move me to same as it was not a partner airline. I asked KLM for a lunch voucher (as per EC regulations 261/2004) and they refused same as well. This airline could not care less about your rights or needs as a customer and I would strongly warn anybody to book with same. | 1 |
Ryanair | Booked Limoges to Stansted return flights with Ryanair and paid £50.Easy and great value.Then new UK Covid restrictions came along. (Nothing Ryanair could do about them so no blame there).I tried to change flights/ get a credit for a future flight which, contrary to customer services advice, couldn't be done online.Eventually, I was offered a change of flights for £125.Now, the flights I could change to cost £39 so I've just written off the original cost, re-booked, and saved £36!And, no doubt they will also sell the seat that I've just cancelled so add another £50! to Ryanair's coffers.I appreciate that businesses need to make a profit but their system is just a rip off!! | 1 |
Wizz Air | Booked London to Cyprus, thought i was getting a bargain. After multiple attempts at inputting families info on app, i gave up and figured ill check in at the airport. They charged me an extra £460, for not checking in via the app. Tried to explain that their app was faulty. They said i should complain online. Got to Cyprus and 2x Rimowa bags were damaged. I completed forms, They said that i would need to have the bags repaired and show invoices etc. Long story short, i had the bags repaired, did the whole things… they went quite, was only a $300 repair job.Cost me the same as it would have flying BA, terrible overall experience. Wont fly them again | 1 |
Lufthansa | Booked Lufthansa flights through Expedia and they were cancelled due to Coronavirus. Expedia very unhelpful and telling me what I knew to be untrue about airline Terms so called Lufthansa directly. Spoke to a gentleman in their German office who was really really helpful. Excellent service. Just wished I'd booked directly with Lufthansa and not through Expedia, certainly will do so in the future. | 5 |
Lufthansa | Booked Luhftansa flights through lastminute.com which were subsequently cancelled and I'm still waiting for my refund after a month! Lastminute.com are saying they are waiting for a response from the airline and when I contact Luhftansa they simply refuse to help. Think twice before booking with either of these companies. Terrible service! | 1 |
Norwegian | Booked Norwegian in October 2018. Recieved information that the shuttle was operated by the Blue Air Aviation at the airport in June 2019.Blue Air Aviation is the worst and thus Norwegian.The Boeing 737 was looking quite OK at the outside but the interior. It was like, "We would like to order a 737 but can you give us a refurbished interior from an 80s Boeing?". The service was none and the all only male cabin crew was like stiff dead and unpleasant count Draculas.Boycott Norwegian and avoid Blue Air Aviation!!The flight back to ARN was operated by Norwegian themselves. Quite OK but to the fact that they had forgot to load our prebooked Nice&Tasty-meals. Got two quite hungry kids. :/ | 1 |
Grupo AirFrance-KLM | Booked Oman Air, got KLM. When I checked I saw that this flight booked via Oman Air was much cheaper than booked via KLM, so that might be worth a check. The only disadvantage is that you can't reserve a seat, but that turned out to be no problem at all. Long Q at the automated check in, since in our row only one ground staff member was assisting. In another row a saw a second. Still at the gate within the hour of entering Schiphol Airport. The flight to Muscat makes a stop in Dammam (KSA) on both legs, so the total travel time is around 9 hrs. A330 had good leg room and a wide range of movies. We got a rather tasty lunch and a snack and I counted three rounds of drinks on the outbound flight, which could have been more. Inbound, two nice snacks and a breakfast, which wasn't very good. Plenty of drinks, so that was better. Attentive, friendly and cheerful crew on both flights. You can see that the crewmembers like their jobs. Speaking of that: in the weeks before we flew there were three strikes by KLM ground staff at Schiphol and there were threats of more strikes. The payment conflict still isn't solved, so that might by a consideration to book a different airline when possible. I liked KLM very much but am hesitant to book again, because of the threat of strikes. | 9 |
Grupo IAG | Booked Q4 2019 for flight in August 2020, Covid struck and Aer Lingus pushed people to take a Credit Voucher with time limits that were not fair. Credit Voucher took so long to arrive (Jan 2021) and customer services stalled with will expedite, in final processing for months and months. Eventually I gave up and contacted my Credit Card company and requested a 'Charge Back'. Luckily you have 120 days after the flight was meant to have occurred. I ended up getting a 100% Refund thanks to my Credit Card company. Be warned Aer Lingus - You have lost a customer for how you handled me and this event. | 1 |
EasyJet | Booked Return from Liverpool to alicante on 3/10/20 having not flown since covid 19 started. Flight out was good well managed & felt totally safe & staff were very good at warning people. Just flew back yesterday 24/10/20 absolutely terrible flight. Completely full no social distancing, no guidance being given by cabin staff. Even saw one member of cabin staff without a mask. Put me off using them whilst still covid around. Can't understand how they can manage flights so differently? | 1 |
Lufthansa | Booked Round trip flight from Paris to Bangalore and Bangalore to Paris for my 30 days vacation with LUFTHANSA AIRLINE.My return flight was originally scheduled for 18th/Mar/2020 which got cancelled and shifted to 19th/March/2020. I m just 3 days away from my flight on the 19ths when I got informed by Lufthansa that my return flight has been cancelled.LUFTHANSA hasn't helped at all in arranging an alternative return flight to Paris. But insisted I must call Lufthansa service center. I did. Called more than 100 times with no answer at all.I am completely devastated with no more options. My visa expires on the 20th/March. I regret doing business with LUFTHANSA. I strongly oppose recommending LUFTHANSA to anyone and everyone. | 1 |
Ryanair | Booked Ryanair flight and upgraded to Regular fare paying an extra €65 which provides priority boarding and 2 cabin bags. Checked in online and no priority boarding and no cabin bags - if I want to bring bag I have to check it in at an extra cost of €32. Got on to customer service chat - 2 hours. The priority and cabin bags were sold out when I booked - but they still took my money. They will refund an amount of 12.85 for priority only. No amount of arguing as to the illogicality of charging customers for a service they cannot provide and then not refunding seems to get through to them - I think the bots have taken over the customer service unit. By all accounts they do this all the time - it's simple fraud. | 1 |
Ryanair | Booked Ryanair flights Leeds Bradford to Girona. First time I have used them.Was reading all the reviews, and was dreading it. Priority Baggage policy is a joke. Bag's where not measured at either airport, like others have stated. People had much bigger cabin bags than us, and they where let on.A few people caught at Girona without Priority Boarding, but nobody made a fuss, they just paid it by card at the desk. I would have been furious. Flight arrived early both ways.Flight's themselves where fine. The return was in fact 10 minutes early.Due to the baggage policy, we won't be using Ryanair again, and I would think many others won't either. RyanAir issued a profits warning earlier this year. People won't use a company they feel is ripping them off. The days of a family of 4 having 2 suitcases, and 4 wheely case's are over.RyanAir haven't changed. They only have themselves to blame. | 3 |
SAS | Booked SAS PLUS for HEL-CPH-VCE BLQ-CPH-HEL. One should know that their PLUS service in Europe is basically economy class which includes: flexible rebooking and cancellation extra luggage fast track seat in the front cabin lounge priority boarding free meal/ snack/ drinks from menu (yes menu list with prices are for GO passenger for purchase but for you: free don't misunderstand this) and a chance to get middle seat free if cabin is not fully booked. On half of my flights middle seat was occupied. SAS has professional crew with positive attitude towards you. Pillows and blankets were provided for early departure. Flights were on time and procedures both at the airport and on board were smooth and fast without a rush. 22hrs before flight it is possible to download free newspapers and magazines from their app I think this is great idea enjoyed reading them on trip to airport in lounge and onboard. Will definitely book PLUS again although I miss that empty middle seat and a real business class service. | 9 |
Ryanair | Booked Secret Escapes to Morocco (flights were with Ryanair unfortunately) We pre booked our seat with Ryanair £96 - and paid Ryanair. They then cancelled the flights and so we requested a refund - which we got - but Ryanair refused to refund for the seats claiming it was Secret Escapes responsibility! Hours on he phone, massive stress and inconvenience (Ryanair hung up on me twice refusing to even discuss it!) Eventually had to get Visa to raise it as a dispute and refund me! Ryanair are a disgrace of a company- I will NEVER book with them again. | 1 |
Jet2.com | Booked Tao Caleta Playa Feurtventura 9th feb for 1week.You get what you pay for Cockroaches.Arrived on Sunday afternoon, no reception just a sheet of paper with instructions from the Jet2 Rep.Allocated Rm 5 no patio or balcony, went into down stairs toilet to met by a family of large Cockroaches, We were moved next day into Rm 1 which was clean and I must admit never seen any cockroaches in this apartment. | 1 |
Ryanair | Booked Tenerife flight for my son for June 16th. Of course it's cancelled. Cannot get past the first page of the online form for refund as it says the name doesn't match that on the booking reference. W315PV for what it's worth.They must have a team of nasties to devise even more ways of screwing the customers.This trick is even worse than agreeing refunds then sending vouchers. | 2 |
Turkish Airlines | Booked Turkish Airlines flights from Birmingham to Dhaka return via Istanbul. Original return flight had 2 hr transit in Istanbul on 2nd January 2016. Return flight was rescheduled 5 hrs later, with a 14 hr transit. I wasn't informed I would need a visa for the hotel accommodation. Got visa at Istanbul airport after queuing for 1.5 hours, was taken to hotel another 4 hrs later, then 4 hrs later was rushed back to the airport where I had to wait another 3 hours for my connecting flight. During this time, no food was provided. I arrived home some 19 hours later than my original return time. I will not be using this airline ever again. | 1 |
Vueling | Booked VY8981 flight from Brussels to Barcelona on February 20 (departure 9.35 am) with Vueling at full fare (484 €) for business purpose. Vueling overbooked this flight and sent a smaller plane than planned ( A320 instead of A321). Ended up on stand-by list at the gate and was denied boarding. Was told that my bag was unloaded and that I should pick it up at the luggage carousels at arrivals. Waited for almost 2 hours with no result. Luggage Service staff told me the bag was removed from their system. Luckily, I had an Apple Airtag inside my bag, which indicated that the bag arrived in Barcelona by 11.40 am. I was rerouted via Amsterdam for departure at 6.30 pm that evening. Had to book a train ticket at own expense to get to Amsterdam Schiphol. Finally arrived in Barcelona at 8.30 pm. No trace of my suitcase under my name. After painstaking search ( with Apple Airtag signal), the suitcase was located in the basement of the arrival hall. My suitcase was labeled with the name of another passenger ( !!!). Filed the claim with Vueling and received 250 € compensation. Vueling refused to pay my train ticket to Amsterdam and expenses for food during this 9 hour delay (this is not in compliance with EU legislation EC 261/2004). The return flight from Barcelona to Brussels started with the same circus. Flight overbooked and smaller plane. Arrived 2 hours prior to departure and could not complete the self check in at the airport ( computer screen indicated that my flight was already closed - 2 hours before departure !!). After extremely slow check-in service at Vueling counter, I made it to the gate in stress mode 15 minutes prior to departure. It appears that Vueling systematically overbooks their flights. This was confirmed by the Brussels Airport Avia Partners service desk staff . They told me that every day it's misery with Vueling with passengers being denied boarding and re-routed due to overbooking. . One of the worst experiences in my 30 years of business travel. Vueling, ... never again. | 1 |
Vueling | Booked Vueling flight. Booked connecting flight from UK. Book train to Heathrow. Booked PCR test. 24hrs later Vueling cancelled. Rebooked same flight with Iberia costing 500 EUR more, got my refund minus £25 due to difference in buying and refunding exchange rates. Zero customer service. Zero interest in resolving. This will end up in court, as they will not respond............ | 1 |
Vueling | Booked Vueling from Florence to Barcelona due to price, what we got was a 12 hour nightmare delay. Meant to depart 2.25pm and arrive Barcelona 4.10pm, got to airport and noticed other flights delayed to 4pm due to air strikes in France and people stressing about connecting flights, our flight was still on time (so we thought). Sat at the gate awaiting boarding got to 2pm and nothing was happening, people crowding the desk asking questions so staff translated to english that flight wouldn't be leaving until after 4. We found seats in the cramped tiny airport and waited, it was very uncomfortable and hot in there. Got to 4 and still nothing so went to desk again and were told plane will now be arriving at 5, they weren't updating the board until 30m ins after giving us a new time. Got to 5, then they said 6 and gave us each a voucher to use on one item at the cafe. We shared a sandwich and held onto the 2nd voucher in case we were there longer. Other delayed flights to London, Paris, Amsterdam had all left at this point and it seemed our flight was the only one this disorganised. Checked with the desk again and they said we might get buses to Pisa Airport, no time frame given or explanation as to why, very alarming to hear. Got to 7 and gate changed but still no updates given re buses and people started lining up as the info board said 'boarding' however line wasn't moving. Got to 7.30 and noticed some coaches outside, still no updates from staff, they don't seem to use the P.A. I got emails from them saying the flight was delayed due to strikes but nothing else no arrival time. People slowly started moving onto 1 of 2 coaches, assumed we must be going to Pisa. My partner was told to put hand luggage (backpack) in the bus hold as it was 'too big', then we found out the bus would be 1 hour and this bag had our water and books in it which was irritating, the drivers and airport staff stood around discussing directions for ages, buses finally left after 8. We got to Pisa airport and were dumped out the front in the bus bay, we thought we might board the plane straight away but no. Everyone was confused and stressed racing around trying to find their bags as the drivers and airport staff had vanished and no one was unloading the bags, everyone was speaking Italian and there were a lot of suitcases left behind as people assumed the airline would take care of it. We hauled some bags out for others, got ours and everyone raced into the airport, walked all the way around to departures but no check in counters open so we were all confused and exasperated trying to work out what to do, the flight was listed on the board as leaving at 10 but it was already 9 and I thought no way would we be on time. Finally we heard the voice of an exasperated airport worker shouting "stop yelling at me" in english, She said we all had to go to one counter to drop our bags, people then realised they left their bags at the buses outside and raced back to get them including a young single mum with a child who were both in tears, there was no assistance from staff at all! We filed through slowly and dropped the bags went air side and waited to board, was already 10 and didn't get on plane til after 11. Waited 20 mins on tarmac, arrived after midnight got to hotel 2am. Lodged claim with Vueling, refused compensation as it was "out of their control". So lucky we didn't have connecting flight. My parents had similar problem flying Santorini to Athens, heed this warning & pay more for decent airline! | 1 |
Ryanair | Booked a 0940 flight in Nov'23 and paid £91. They then changed flight in December to 2030... only to change the flight again in Feb'24 to 2140. Flights now offered for sale at £45.Because the initial change was 'accepted' in Dec'24... no refunds can be given for the 2nd change.Absolute sham... no degree of understanding or fairness by Ryanair. | 1 |
Ryanair | Booked a 13.20 flight and Ryanair have rescheduled to 06.30. There is a Ryanair flight at 13.35 (only 15 minutes different) but I have not been put on this one. They won't change my flight until the last minute when it may already be full and the extra legroom seats I paid for will certainly be gone. This has happened a number of times before. I think an average score of 1.3 on Trustpilot is way too generous. | 1 |
EasyJet | Booked a 3 day all inclusive break only to be contacted a couple of weeks later to say flight times have been changed. This left us losing a full day from our short break . Unable to contact anyone to speak to, by phone or email. AI asked the most stupid questions even it couldn't answer. Read small print, no refund available. deposit refunded by credit voucher which cannot be used against flights. So you have to book another holiday to use voucher!!!! and then they'll probably change the flights again. So definately a win win every time for sleazyjet. Avoid at all costs!!!! Never had this problem with jet 2. Make sure you read the small print before booking. WISH WE HAD !!!! | 1 |
Iberia | Booked a 3 leg flight with Iberia. Got an email saying the first leg was cancelled - no explanation. Not true it was still showing on the Iberia web page and many others. Customer service refused to believe it was not cancelled ('it must be, the email says so'). After many unsuccessful phone calls eventually got them to cancel all legs and refund me. Said the refund would take 2 weeks to come through. Meanwhile booked identical flights elsewhere. Managed to get the refund 3 months later after many more phone calls. Also sent in complaints both through their own complaint system and through Resolver. Both got ignored despite the latter being escalated up to the top.Three days before the flight I got an email saying the 2nd leg departure had been switched from Gatwick to Heathrow - no suggestion or advice on how I was to get from Gatwick to Heathrow in the time available. Following day I got an email saying because of change of aircraft type my seat allocation had been changed. This was the flight from Gatwick!The flight itself failed to take off due to technical failure. Eventually got to my final destination 7 hours late. Put in a compensation claim and still waiting - 3 months later.I put in another complaint wanting answers to the complete hassle I had been through. This appears to have been deleted from their complaint system. | 1 |
Ryanair | Booked a 3 night away, when checking in, they had my husbands middle name instead of first. So to change a name on the booking cost me 115 euros...the return flight fot two just came to over 100 euros. Sooo money mad, just rubbing their hands together for anyone to make a slight mistake, then take it or leave it, we have you anyway...shame on you | 1 |
EasyJet | Booked a 3 night city break to Geneva and went to pay final balance today upon which I discovered the outward flight had been pushed back by a day but return flight was the same (3 night break now a 2 night break) but the hotel booking and price were still for a 3 night break!!! Come on EasyJet you can do better than this. Customer service couldn't help on messenger and told me to phone, so I phoned, surprise surprise they couldn't help either so I have emailed and that could take 28 days. I want my deposit money back (not a credit for a future holiday). I have proof of my original booking and no correspondence informing me of the changes. | 1 |
EasyJet | Booked a 30th wedding anniversary weekend away next year through Easyjet using TopCashback to get £35 cashback (we all need to do what we can in these trying times) but Easyjet declined have the transaction stating "Unfortunately, it seems as though they have taken the decision to decline your claim as we (TopCashback) have not been identified as the last channel to your sale." This is complete rubbish, I have been using TopCashback for years, (successfully might I add) and I know for a fact that I clicked through to Easyjet to buy the holiday from the TopCashback site - SHAME ON YOU EASYJET! I will not be purchasing any more holidays from Easyjet, I'm going to give Jet2 a try, they seem better anyway, so just beware if you are planning to do this. | 1 |
EasyJet | Booked a 5star holiday with easyJet at Lindos royal resort, so disappointed I would rate this hotel 2* towel not changed daily, pool towels cheap & you could only change them every 2 days. Children's club only available to Italian children, other children could sit at a table with crayons near the adult pool, food like warm & 2 of us were sick. We ended up eating out every day. Drinks watered down & finished at 11, you had to pay for drinks then. Saw cleaners use a cloth to wipe toilets walls then wipe sinks in the calypso bar. Dirty grime on shower curtain, dirt in the rooms which looked like rat or mouse droppings, no irons available to use. Safety deposit box you had to pay 25 euros & you couldn't fit anything larger than passports in, paint chips & doors not fitted correctly, children's pool was so dirty & not once cleaned, we had to clean this every morning as there was a net at the side. Sunbeds so old & broke they collapsed. Taxi into Lindos if the hotel rang were 14 euros, coming back 10 euros, hotel try to put you off using the bus say they're not reliable. Total lie ! There were over 40 people that booked this for a wedding & the majority of us complained on the first night as the rooms were appalling. Photos on easyJet website are not what the hotel looks like, hygiene in this hotel is poor ! Stay away | 1 |
EasyJet | Booked a 7 night EasyJet holiday to Crete but only got 6 nights in the hotel booked.Arrived at the hotel at 1am to find the hotel was full! EasyJet initially tried to say it was my fault as it was due to my flight being belayed (an EasyJet Flight). They then said it my fault due to my transfer being delayed (an EasyJet Holiday transfer). They finally accepted it wasn't my fault but due to it now being 2am I'll just have do whatever the hotel has arranged. Ended up sorted it myself and for the inconvenience caused and not fulfilling our contract I would receive 10% refund. 2 weeks go by, still not received refund. Contacted customer services who said there was no notes on the account agreeing to the refund and that I would need to email in. Emailed in with all call my records and still nothing 2 weeks later. | 1 |
Jet2.com | Booked a 7 night stay at sol Oasis, Marrakech, Morocco with Jet2 Holidays 9th December through to 16th December. Sol Oasis was one of the smallest complexes we've stayed at but one of the friendliest. Unlike many complexes this time of year, Sol Oasis still provided day and night entertainment and the entertaining staff worked hard ensuring everyone got involved. The bar staff provided drinks with a smile and the food was excellent and varied. No matter how good an establishment is there's always room for improvement. I'm disabled and rely on a mobility scooter to get around. This is possible because the complex provides plenty of ramps but access to and from reception and the main food hall could be better. Also yellow or white lines should be added to ramps to make them more prominent from the adjacent steps. I stayed in an accessible room but there was only one right hand hand rail provided for WC and Shower. As a larger person, I require both left and right hand rails. But overall I had a very enjoyable stay. | 5 |
Vueling | Booked a 9am flight to Barcelona, was unable to check in online and then informed at the airport that that was because it was overbooked. When we went to the gate at least 15 people were on standby seats as the flight was overbooked, including families with children. We were then informed that every flight that day to Barcelona was overbooked so we would not be flying that day, or we could route via Paris for a total journey of 7 hours (not including the time waiting in the airport) to Barcelona from London. That option was then rescinded after I asked to take it. The next flight that they could book me on was the 2pm flight the next day. Compensation is capped at €250 euros (and it remains to be seen whether Vueling will willingly pay this - for some reason, I highly doubt it). This will not even cover the cost of the hotel for the night which I had booked in Barcelona.The airport staff said this happens *every single day* and that the airline desk always has piles of boarding passes for people who need to be rebooked onto flights, with simply not enough seats to get them there.If you want to get to your destination, do not book with Vueling. | 1 |
Grupo IAG | Booked a BA holiday to Marrakech, after posting a negative review regarding my double tier points credit, I can now confirm that the points have been credited. It took a while but BA did eventually make good on their promise, thank you. Based on things now being resolved I have travelled on BA since and I am booked to travel to South Africa in First class on 2nd January, looking forward to the new BA Concorde lounge. Keep it up BA, loyalty is indeed a 2way street. | 9 |
Grupo IAG | Booked a BA holiday to Orlando only to be told after booking that the main hotel restaurant will be shut and work going on in the hotel ! BA responds was we can move you to another hotel ! | 1 |
Norwegian | Booked a Norwegian flight earlier in the year on the Boeing 787 to get the best possible price. Paid £1,045 without meals to fly October 11th 2015. We needed to change our flight to 1 month earlier and online showed seats were available. Then went through procedure to change our flights and the extra cost was £573. For those who wish to fly on the Boeing 787 it is a wonderful aircraft with many good features. Legroom is ok but the seats don't seem to be wide enough. Please be aware if you need to change your flight, it will cost you dearly. | 5 |
Ryanair | Booked a Ryan Air Ticket and regretted it instantly (LoL) | 1 |
Ryanair | Booked a Ryan air flight through Skyscanner. It was optional to change the flight. When it got closer to the time I realised that I couldn't book a second jab early enough to travel. Upon trying to change our flight I realised how difficult it was. I was directed to download the app. On the app it was very difficult to change the destination and it was completely unresponsive. Terrible app, and a complete nightmare. | 1 |
EasyJet | Booked a TUI package holiday with EasyJet flights within it for a September holiday to Fuerteventura. Logged on yesterday to put in API information ready for it and noticed our flights had been cancelled and moved to the following day with our return flight moved to a day after we were due to come home originally.No email or contact to notify us of this change and nothing was passed to TUI also so not the best of impressions. Luckily TUI sorted it and moved our holiday fee free to one with their own flights.Just lucky I didn't leave it until late on to log on and submit information as it probably would have cast the holiday into doubt not being able to find an alternative at late notice. | 1 |
EasyJet | Booked a Turkey holiday back in Feb, 2 weeks prior to travel on the 31st May I found out I needed medical investigations, contacted EasyJet holidays on the 15th May they asked for a letter from my Dr which I provided about a week later, roughly a week after submitting the letter I had a full refund in my bank.What a difference from Tui.Would have no hesitation in booking with EasyJet in the future. Thank you for an excellent service EasyJet. | 5 |
Grupo IAG | Booked a UK domestic flight but the confirmation email highlighted the fact that I had chosen the wrong date so immediately cancelled. Under their refund policy that is permissible within 24 hours of booking. I received the refund notification email over a week ago and no refund has happened but they have charged my credit card for the original booking. American customers who have paid by card have to get a refund within 7 days. It is now day 10 here in the UK and have seen reviews that it could take 30 days or even months to get a refund. That's just not acceptable, it's appalling customer service. So they haven't refunded, I was going to rebook but now can't. As an Executive Club member I think their customer service is appalling. | 1 |
EasyJet | Booked a bag on a flight, when I was boarding the way home they made me pay. The women was taking no for an answer and made me pay.When I got home I emailed easyJet straight away photos of the bag and the ticket proving I was rightThat was 3rd December. I rang on 15th to check the status of the complaint and they said I had emailed the wrong place and they gave me the new email. Rang on Friday and they said you don't email submit an online form. Total ridiculous customer service all round | 1 |
Grupo AirFrance-KLM | Booked a business class flight from Rome to Lisbon Via Paris, completed online check-in, submitted the requested COVID Certificate, and received the Ready to Fly email from Air France, meaning everything I submitted was good to go. Arrived at the departing Airport only to be told that my seat was cancelled, my allocated seat was sold to another passenger, and it was now a sold-out flight. It's been a fight to get my refund. | 1 |
Grupo IAG | Booked a business class flight to San Fran last April 16. We had a business meeting and were due to fly onto Brisbane the next day.After sitting on the tarmac for 4 hours the flight got cancelled. After 3 hours trying to figure out what the plan was we were told that we were downgraded and booked on a new flight the next day.Unforthntely this meant that we missed our business meeting and our connecting flights to Brisbane. We explained this would not work. After another 3 hours we were told that the best they could do was book us on a downgraded flight to Sydney. After several arguments we reluctantly accepted this with the understanding that we would be eligible for compensation. We were assured our bags would be changed to our new flight.After arriving in Sydney our bags were lost. My partners was returned a week later and mine was returned 3.5 weeks later after several debacles were my bag travelled all over the world.We made several complaints to BA but as we all know you are not able to follow up. I accepted 1500.00 for what I believed was my bag and the expenses that I paid out to renew my wardrobe after 3.5 weeks. Later they informed that the payment was compensation for both my partner and I.Too make matters worse 6 months later we still have not received our Avios back or any compensation for flights cancelled.I tried to make contact on several occasions since then to be told that someone would be in touch and I had to wait. Today the advisor was really helpful and explained to me that the case was closed months ago and they had apparently sent me an email. This advisor (not going to mention her name for fear of reprisal) was very apologetic but told me that she had no way either of contacting complaints.We have been waiting on at least our Avios back to book our trip to Australia this year and have already missed several sales.Not sure how any organisation in this day and age can get away with this. Not sure if it is deliberate or just incompetence. May never know as they refuse to take any calls or make any calls. One has to communicate via a portal that never gets responded too.I was previously a big fan of BAVery very very frustrated! | 1 |
Lufthansa | Booked a business class flight to travel to my wedding from UK to germany due to additional weight limit required. Weight limit was therefore 64kg. I am well below this but it is over 3 bags not 2 as I cant put my wedding dress, shoes etc in a bag with everything else. I called them to explain this... as a business class passenger and someone who is about to get married and was basically told I would be charged extra for third bag of wedding stuff even though its well within the overall weight limit. I can't even leave the house to buy a bigger bag as I'm I quarantine having flown in with emirates (a much better airline) 10 days ago. So basically if I wsnt to take my wedding dress I have to pay extra despite being well within the weight limit. Oh and they refused to let me speak to a manager on the first call then hung up, on the second call hung up and on the third csll told me they are in Philippines so no managers are available... then hung up. Not exactly encouraging people to fly with them at a time when the airline industry is suffering! Utterly disgusted and wish I had flown direct with emirates to Germany as there weight limit means weight limit, however many bags it is across, plus they will let you take wedding dress separately. | 1 |
Grupo IAG | Booked a business class flight with them last November to Italy in September this year for a triathlon event.Earlier this year I knew I would not be able to take part in the event due to an injury and phoned BA around February/March time to see what options I have.I was told I could change the flight up to 24 hours before the flight was due to leave to another flight within 12 months of my original departure date or if I did not find another flight I could take a voucher as an option.On 22nd August I phoned BA again as we had not managed to find a flight, so I requested the voucher. I was told by Soni that they would not issue a voucher and that the flight change would need to be for a flight within 12 months of the original booking date and not the departure date. My complaint was forwarded to management and I was told I would hear from them within 48 hours - I also raised an online complaint at the same time. 11 days later and with no response from either the management or online complaint I phoned again, to be on hold for 15 mins to then be hung up on within 1 min of my call. Another 12 mins on hold to then be dealt with by Briyansha who told me again no voucher but this time I've been told that the flight can be changed to one within 355 days of my original departure date!! which 15 mins later she changes and says that it needs to be taken by 12 months from my original booking.So even on the same call the customer service representative gives me the wrong information. If I had not kept the call going and been pushy I would have left that call believing I would have been able to choose a new flight within 12 months of departure.So 3/4 customer service representatives and they all give different information. There is no continuity in the information being given….I was advised I could take a voucher. If I knew this was not an option 6 months ago we may have used the flights earlier in the year than just randomly trying to pick somewhere now as not to lose £553!!I've used BA before and had issues. This will be the last time I use them!!!As it stands there is not solution…. | 1 |
Turkish Airlines | Booked a business class ticket but could not change flights even after calling customer support for more than an hour. They offered me a refund that was less than 2 percent of what I paid. Absolutely pathetic. | 1 |
Iberia Express | Booked a business return flight to Madrid. Thought it was with Iberia,but we flew with Iberia express. What a horrible experience. Rude customer service at check in, not enough ice for 12 business passengers on board, warm cava , disgusting food, poor service. Arrived in terminal 4S in Madrid, another nightmare, you need about 30min to actually get to terminal 4 to get your luggage. Will never book again with Iberia who mislead its passengers. | 1 |
EasyJet | Booked a car for my holiday in Italy, 40days ago, obviously flight delay 4 hours and the car rental was closing before the landing, therefore I called to change a car booking, which went smooth,(except that they didn't refund in full) booked a second car in a different store, much more expensive, once arrived the car wasn't available and I had to go somewhere else a book the only available car at 10pm on which cost me 3 times my budget.But the worse.. getting a refund for a car that I never had a chance to use is an Odyssey… they have to investigate and I had to wait 1month, now, 10 days over the deadline, they still didn't do nothing because apparently they have the system down.Advice to customers… do not book a car from them.. even if on offer, you will always have problem.. book directly to the car rental.EasyJet will probably never read the reviews, however one day you will get back.. Karma!Shocking company! | 1 |
EasyJet | Booked a car from easyjet car rental. Thought we can have a reliable and good customer service. But I was wrong. We had credit card issue with car rental company at their desk and called for help. What they said to me was asking me to pay nearly 200 euros insurance policies suggested by the car rental company otherwise we will lost our money for our original booking. How terrible customer service. They will not try to help you or negotiate for you with car rental company. They don't care. | 1 |
EasyJet | Booked a car hire via the easy jet flight booking, be careful USE EUROCAR INSTEAD, not only are they cheaper but the company easyjet collaborate with for the car hire are scammers missing vital info from the terms and conditions which will bite you in the back side when you come to collect your car (massive hidden costs) lesson to be learn if £50 to hire a car for 5 days seems too good to be true its because it is and its will end up costing you a couple of hundred once you land | 1 |
EasyJet | Booked a car through EasyJet with firefly from Alicante airport for 8 days. I was told that they had to take a £410 deposit from a Xc but would get it back if we returned the car in the same condition and with a full tank of petrol. I don't have a cc but my 18 year old son has just got one for University. They took £410 deposit from a student and on my return to the Uk this morning we got an email saying £70 was going back as we had used £340 on extra insurance and car upgrade. This is just a lie.Easyjet do not want to know. We wondered what all the arguments at the desks at Alicante were about. Now we know. Avoid Easyjet, CarTrawler and Firefly car hire if at all possible. | 1 |
EasyJet | Booked a car through Easyjet, they showed me a list I chose one, only to find out on the day before the flight that the company would close before my flight arrived, as Easyjet inputs the fligt time this shouldn;t have happened and the company would charged me £100 to stay open just for me. So I rebooked it and Easyet charged me £65. After severeal compains and more than two months they refuse to refund me saying I did it 48h before the flight. If I had not rang the conmany I would have got to Britain and would have no car to continue my journey. Terrible customer Service literaly conning people with lack of info and then blaming them for their own mistakes. I do not advise anyone to use erasyjet to book other services. | 1 |
Norwegian | Booked a car through the Norwegian Air Shuttle website, and had to pay 1.100,- dkk fro the rental of the car, and the receipt stated explicitly that only 50,- had to be payed at the car rental desk.I ended up paying additional 1.200,- dkk in MANY fees that was not stated anywhere. Even though the rental company was GoldCar, I rented the car through Norwegian, assuming that they vouch for their suppliers.Luckily the rental was conducted in DK, so that the danish regulation on safeguarding consumers applies, why I will raise a request for refund by Norwegian.But the bad experience reflects upon Norwegian, partnering with such a scam company as GoldCar. | 1 |
Norwegian | Booked a car via Norwegian, and it was done via CarTrawler. It clearly stated on the website, that there was free cancellation up until 24 hrs.NOT SO. I am trying to cancel my reservation now, 10 days before. THEY ARE CHARGING ME £48!Illegal advertising. Will never use them again. Nor Norwegian car rental----------------------------Update - changed from 1 to 2 stars - after tweeting and FB msg them, they CXL my booking, no charge. | 2 |
EasyJet | Booked a car while booking flights and was not made clear all the atypical requirements to hire the car. Ended up paying for insurance online and then again upon arrival at 3× The price. Felt like I'd been scammed | 1 |
Jet2.com | Booked a city break to Prague travelling in October. Web site very clear and simple to navigate and the whole process was easy enough. The day of travel was very straightforward, having pre-booked parking, the staff on duty at check-in were very helpful and cheerful (even at 06:30!) and we had less than a minute to wait to get the baggage checked in. The departure gate was fairly quick having tickets scanned and passports checked then onto the aircraft. We were served pre-ordered meals soon after take-off and flight crew were very helpful, efficient and polite. Much the same on the return flight although the crew had to deal with a passenger medical issue which, as a first aider myself, was done professionally and with minimum fuss. Overall a hassle free trip to Prague and Jet2 certainly out-performed a couple of other low-cost airlines I have travelled with. Will travel again with Jet2 . | 5 |
EasyJet | Booked a day return flight from Belfast to London for 10th June 2023. Outbound flight scheduled to arrive in London at 7.15. Return flight scheduled to leave London at 21:45. On 1st June I received an email stating the time of my return flight was changed to 7.05. Ten minutes BEFORE the outbound flight arrives in London!! Contacted easyjet and outlined my circumstances and the requirement for a late evening departure from Belfast to London. According to the automated reply I received easyjet will get back to me within the next 28 days! I am now unable to attend an event I organised for family in London on 10th June as I do not have a return flight to Belfast. Options with alternative providers are too expensive at this short notice.Do not waste your money with this second rate company. | 1 |
Grupo IAG | Booked a direct flight from London to Vienna. Flight was 'rescheduled' now stopping in Barcelona taking a two hour and twenty minute journey to eight hours and twenty minutes. I was refused a refund or credit, only offered alternative flights which took even longer! AWFUL COMPANY. | 1 |
EasyJet | Booked a easyJet holiday and queried why my speedy boarding wasn't added to my holiday which I had paid for. Carline from Customer service was not helpful at all. Took 35 mins to inform me they changed their up seat policy and no longer included speedy boarding. I asked to be refunded the seats I paid for. She said rudely -it's the seats I chose so I couldn't change it. I requested a holiday cancellation and the asked for the cost of speedy boarding. This is when the Carline said she'll check and hung up on me. I have been using EasyJet for years and am disappointed | 1 |
EasyJet | Booked a easyjet holiday for our 50th anniversary with my wife.Paid £992.00 for a 5 day holiday break travelling on 27/4/2024.Then my wife became seriously ill on 19/4/2024.she was hospitalised for 4 days and been advised by hospital consultant not to travel for a couple of weeks.hospital signed the medical declaration form from Easyjet wedsite which I obtained and I submitted immediately 24 hours later on 20/4/2024.Easyjet responded with a claim reference 191969452 of which they promised to response within 7 days.I then followed it up on 24/4/2024 about any progress of my claim for refund.I was told by the easyjet help team that I need another letter from my wife's own GP with the proper surgery letterhead and specify her illness.I indeed rushed to my wife's surgery and obtained the letter and resubmitted on 25/4/2024 to easyjet of which they responded with another claim ref:19022934.I then followed it on 30/4//2024.after nearly holding on the phone for nearly 30 minutes I was told by the easyjet staff he cannot help me with the refund and asked me to go online to submit my enquiry.I did indeed do that online (chat line) and was told to go back again to call the helpline(tel 03305515160) the same number which I called previously.I called again and as usual asked to hold on for over 30 mins and was advised there was no refund and they cannot help me.I then asked to speak to a manager and after much difficulty and spoke to the manager and explained everything.once again no promise of refund except she will pass on my claim for a further consideration and she said they will response within the next 10 days.I wonder whether this is the tactics they use to get rid of your claim so that they will end up paying nothing.Where is easyjet's morality to do such a thing .where is the compassion when one of your loyal customer was seriously ill and did everything to inform easyjet that she could't travel on the holiday that she booked?I sincerely hope that easyjet will read this review and do something about it.my advise to fellow easyjet customers.Please be aware.they will do anything to deny your refund,it is disgusting for a company of this size .so stay well clear. | 1 |
EasyJet | Booked a family holiday in march 2023 for myself, my partner and my two toddlers for may 2024.3 weeks ago I recieved an email to say my holiday had been amended and they had added an extra £189 onto our final price.When I called them they had no idea why it had been added or what it had been added for and I was told it would be removed and dealt with. Since that first call I have since sent 2 emails, and made 6 phone calls and been constantly told the same thing " we don't know". This is absolutely disgusting that we are expected to pay an extra £189 for something that no one knows what on earth it's for. Trying to get hold to anyone to have it resolved is near on impossible! I will never be booking with easyJet again and will be advising anyone I know to avoid them at all costs. | 1 |
EasyJet | Booked a family holiday on line wanted to amend the booking (no process on line) once finally connected on the phone. All holidays based on easyJet holiday web brochures not available to be booked via the phone service….huh? Why systems don't synch no business sense. So then when finally found a holiday package ourselves you "ask" on the phone service if available After 5 attempts the one available holiday has room configurations on line to suit our requirements however on the phone service not the same. Then after all this the call handler DID NOT make the amendments …. So yes eat sleep repeat the next day with little net gains.Summary a constructed system to help prevent amendments to bookings just keeping easyJet holidays inside of legislation. Result inflated costs IF you amend against the exact same holiday on their web service. Madness or constructed ? Cancelled lost my deposit £240 massively inconvenienced and await my balance return of over £2800 which will take 7 working days. Thank you easy jet I will not be booking with you again and suggest anyone who actually wants a reasonable service AVOIDS easyJet Holidays no managers available to explain just generic flow chart responses and I will be expecting a full refund not minus deposit as easy jet you failed another customer. See you soon TUI Jet2 take notes Easyjet it's costing you business | 1 |
EasyJet | Booked a family holiday on the beach to Golden Coast resort. Flight delayed as they could not close the door. At the airport no transfers. Called Easyjet on their 24 hour service but no one would answer- seems 24 hours is only office hours. No representatives at the airport.The following day I managed to speak to someone at Easyjet. Initially they said it was my fault as I specifically told them I did not want the free transfer. Then agreed that was a lie. Then they said it was a very rare error that they could not correct. Called again and this time they said it was a City break so transfers are not included... Simply liars and cheats.We booked a bungalow. We given a room on the 1st floor of a two floor building. They do not have bungalows as we call them in UK. Pictures used to market it are misleading.They seem to have no issues using totally misleading materials. They lie to take your money.If you want a low quality flight they may be for you but do not spend money on a holiday with these cheats and conmen. | 1 |
Ryanair | Booked a family holiday to Lanzarote, checked in 48 hours before and the 4 of us were completely split up, it cost £13 to put my daughter and her friend together, my husband received a text to say if you want to change seats it will cost £7!! I did ask and customer services said the seat are all different prices! I don't understand as the seats are the same. Also paid for 2 20kg bags, but got told on the way back that we hadn't paid for the return bags, £80 later.My husband also bought a coffee, which was absolutely disgusting and told the air hostess, who just took it from him and walked off, no apologies or nothing.DEFINITELY DO NOT FLY WITH RYANAIR!!!! | 1 |
Eurowings | Booked a few month in advance and paid 160 euro for two and a suitcase which was okay. We used the very convenient city check in at Wien Mitte Station, which allows you to drop off your suitcase in the morning and -like us- catch your flight in the evening. Only for Lufthansa Group airlines. Officially you have to travel on the rather expensive City Airport Train (CAT) to use the city check in, but know one checked this, so I guess you can catch the slower but much cheaper S7 to the airport too. Flight departed 50 mins late but arrived only 25 mins late in Düsseldorf. Efficient, uneventful flight with the usually limited leg space. Okay for the short flight though. Still the irritating habit of parking on the apron in Düsseldorf in stead of at the aerobridge which takes more time to deplane. All in all: good. | 8 |
Ryanair | Booked a fight from copenhagen to poland though booking.comSomewhere in the email from booking.com it states that checkin must be done online from home.I figure I'll do it in the morning since I have plenty of time. it's low season and I don't have any checked in luggage. I live in Copenhagen not far from the airport.Morning comes and I try to check in online. No luck, apparently they close online checkin 3 hours before the flight.I figure I'll just check in at the airport at those self serve terminals.I arrive at the airport 2 hours before my flight and head for a terminal. Prompt says: kindly go to service desk.Head for service desk. They charge me 42 euro to check me in.The flight itself was 57 euro.They almost charged me the price of the flight just to check me in manually! And they forced me to check in manually by closing online and self-serve checkin.This is Ryanair policy. Apparently.Rarely have I felt so shat on.Wizzair and booking are not without blame either, as they decide who they want to do business with. | 1 |
Lufthansa | Booked a fight on the 26/06 and a return flight 2/07 to Prague via frankfurt from London Gatwick, lufthansa then changed my return flight to London Heathrow leaving my car at a different airport. I asked for a refund as they had made a significant change to the flight and had broken the contract I had with them according to citizens advice and the civil air authority, they refused and are no help.i changed all my plans and changed the 1st flight and car park myself to get around this . I'll never book with them again | 1 |
Ryanair | Booked a flighjt. Within first hour wanted to change the date, since i entered it wrong by accident. Customer support told me it wasnt possible.Then 3 days later someone told me it was and looked it up and was in their policy. Contacted their customer support. They told me it would cost me 45 euro to change the flight day, but it wouldve been free in the first 24h.I told them about the first time i contacted, gave them a time of contact and the person that helped me but they didnt want to fix it.Basically they make a mistake but i have to pay for it. Terrible company, never flying with them again. | 1 |
Norwegian | Booked a flight 1,5 months in advance. 1 week later they change my booking to absurd times, adding 5 hours to one of my trips and delaying my arrival. This is NOT OKAY, Norwegian!Furthermore, I didn't get the chance to cancel. I just got the "option" of adding another 4 hours to my trip with an "alternative route".So disturbed by how Norwegian runs their business and treat their customers. I'm speechless.Will NEVER use them again. | 1 |
SAS | Booked a flight Copenhagen to Heathrow. The airplane was so crammy, that even Ryanair would be luxury. Was told that Sas used these hired in olanes for even longer trips. My neck still hurts | 1 |
Ryanair | Booked a flight Luton to Alicante on the basis of free flight change in November. I didn't realize until I tried to postpone the trip due to Covid it that it has to be 7 days before with numerous terms and conditions. I would have thought this was misleading advertising or obtaining money by deception. Maybe someone in government should stamp down on this disreputable airline and withdraw its licence to operate? | 1 |
SAS | Booked a flight October 2019 for June 2020, SAS cancelled the flight 2 weeks before departure because of covid. They agreed a refund but nearly 4 months later, nothing. I've written to them, no email address, they don't answer the phone. Total cowboys, the thing is, you don't make the same mistake twice ! | 1 |
Grupo AirFrance-KLM | Booked a flight Toronto - Bucharest via Amsterdam in April 2022. Few days before we left KLM canceled our morning flight from Bucharest to Amsterdam and forced us to get a flight one day earlier with a night over in Amsterdam to catch a next day original flight to Toronto. That forced us to sleep a night in Amsterdam and short the trip in Romania. I called KLM support and was assured that once I take the deal I will be compensated for the hotel, cab and food in Amsterdam if I fill a compensation claim upon the return. We filled the claim which got turned down due. On the evening we got to Amsterdam the baggage handlers were in strike causing a total mess in the airport with cancelled and delayed flights. I will never use KLM again: poor in flight service, poor logistics, poor customer support. | 3 |
EasyJet | Booked a flight a month ago with them. Checked today for the same flight and it's 50 pounds cheaper. I thought they should go up not the other way round. Disgusting airline that I'm forced to use. | 1 |
Turkish Airlines | Booked a flight a week ago for the Christmas period fully paid , today Turkish airlines cancelled our flight saying there was no flights scheduled on that day .How could you book a flight when there is no flight .Is it just to make money and delay giving the refund.Very disappointed and now waiting for the refund which could take few months . | 1 |
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