Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo AirFrance-KLM | Birmingham to Hong Kong via Paris. I booked a flight with Air France, a return flight from Hong Kong to Birmingham. I was unable to fly on the outbound flight as I had flown to Europe a few days earlier on a Business Trip. I informed the airline of this (Air France), stating that I still intended to take the inbound (return) flight from Birmingham to Hong Kong. I arrived at the airport for the inbound (return) flight as per my itinerary, only to be told by the Air France staff that my flights had been cancelled and I would be unable to fly unless I paid a 500 Euros administration charge to get my flights reinstated. Air France had not informed me that my flights had been cancelled at any point, despite numerous correspondences during the prior month. I then had to pay a significant amount of money to fly on a flight that I had already paid to fly on. It caused me an incredible amount of distress and embarrassment as well as the obvious personal financial cost. To make matters worse, I was treated exceptionally badly by the Air France staff at Birmingham airport. Why was I not notified that my full journey had been cancelled because of not taking the outbound flight? All in all, a terrible experience. | 1 |
Jet2.com | Birmingham to Kalamata, flights only. Efficient ground and flight staff, clean plane and good on board service. Will definitely be booking again! | 5 |
Jet2.com | Birmingham to Lanzarote and return.Flight both ways was poor, unusual for Jet2.Going out 2 hours 10 min delay, so sitting on plane for 2.5 hours. Medical emergency for first 50 mins, 4 paramedics & ambulance so can't help that, but then a further 1 hour 20 after. Poor weather did not help. BUT poor comms & staff not once asked if people needed anything, such as drink, water etc. To busy chatting at top of planeComing back loaded everyone on plane which was delayed again. Once on & door closed, announced 2 hour delay. Ended being 1 hour 45 mins. Same as before no crew interaction, checks if drinks wanted. | 2 |
Grupo AirFrance-KLM | Birmingham to Las Vegas via Amsterdam. Not my first time flying a Boeing 787 (previous was an Aeromexico Boeing 787-8 which was relatively comfy) but my first time on a Boeing 787-9. By far the most uncomfortable flight I’ve ever taken! I’d paid a very modest fee to sit in economy comfort which is KLM’s equivalent of premium economy although it’s literally economy with an enhanced seat pitch! Aside from the leg room the seat was shocking. No support, very little cushioning or padding and for 10 hours. Not sure how people do it in economy. I flew JetBlue a few days later and that was so much more comfortable, even on a 5 hour flight. KLM have a good soft product, crews are usually nice, food and drink good, as is the entertainment but I’d avoid them in future and the Boeing 787 in general. | 3 |
Iberia | Birmingham to Madrid. I was over charged for bringing golf clubs. It clearly states £40 on the website. I was charged £50 even though I showed the webpage to the guy on the desk. When I phoned customer service and when a went to customer service desk at Madrid they both agreed I was over charged. After filling out a complaint form the emailed me back saying it was the correct charge on a no reply email address. | 1 |
Lufthansa | Birmingham to Milan via Frankfurt. Late getting into Frankfurt then refused to allow me on the connection because I was 14 minutes before flight. Considering it was their fault I was late I expected a bit of flexibility. No care, no responsibility just following nonsense rules. Last flight Lufthansa. | 1 |
Grupo AirFrance-KLM | Birmingham to Minneapolis via Amsterdam. When an airline has so many lost luggage claims that after 45 days, your claim still hasn't been started, you have to ask yourself "Is KLM the right airline to fly with?". I have no complaint about the the planes, the staff or the on board experience, they're all pretty good. Where this airline fails is when they delay your flights because of missing catering, lose your luggage, smash that luggage and I lost some valuables. All of this happened to me in one flight. Trying to get their customer care team to acknowledge my claim and begin the investigation is proving to be more difficult than landing a vehicle on Mars. The day after I arrived back, my luggage arrived at my house and it was broken beyond repair, and missing several items. As I write this, it's been 45 days since I made first contact about this, and my claim is still sitting in a pile of claims, waiting to be started. Each time I call, my claim is being "escalated to a manager", only to find out the next time I call that this didn't happen. I've had every excuse available and not their staff hang up when I call. I have to use my colleague's mobiles so the support team does not recognise my number. If you are planning to book with KLM, only do so if you are only taking hand luggage with you, and you're prepared never to make a claim against the airline for anything else because, it's highly unlikely they will process your claim. The biggest frustration is, I enjoyed flying with them, it's just their Customer Care team that letting the airline down. | 4 |
Grupo IAG | Birmingham to Orlando via Dublin. Travelled with Aer Lingus several times in the last couple of months. The crew are polite, happy and offer good quality service. We chose the upgrade food on both flights and both hot and delicious and snacks on arrival. One good thing is the service at Dublin for pre clearance is fantastic, waiting time 6 minutes. Overall excellent will use this service again. | 8 |
Ryanair | Birmingham to Palma de Mallorca flight the 19th of September.Clearly Ryan Air cares more about selling drinks than the wellbeing and safety of the plane. 3 ladies hopped on the flight already blind drunk and had at least 4 drinks more on the flight. The air stewards did not care. The ladies connected their speaker and gave one of the stewards 20 euros to be left alone and for the majority of the flight the stewards indeed did not intervene at all. Probably one of the worst customer experiences out there. 20 euros more to go to fly in vueling, worth it. | 1 |
Grupo IAG | Birmingham to San Francisco via Dublin was my first international flight with Aer Lingus and I would fly with them again. I became aware of them by chance when seeking flights to San Fransisco to visit my daughter. Usually I fly from one of the London airports which is not very convenient, flying from Birmingham via Dublin with connecting flights was seamless with Aer Lingus. Another advantage was pre-clearing American Customs and Immigration at Dublin airport, again seamless and extremely well managed. The flight in economy was in my opinion as good, or better than other major carriers and the price was very competitive. I found Aer Lingus Staff, both on the ground and the cabin Staff to be courteous, friendly and helpful. | 10 |
Grupo AirFrance-KLM | Birmingham to Sao Paulo via Amsterdam. I've been flying with KLM for about 10 years and have seen the steady decline in the quality of service. Last trip booked reminded me to leave KLM as a last resort from now on. Booked flights for me and my wife to Brazil. We chose the option with no checked luggage as we're only going for a week. Then I added one piece on top of tickets, for £60. All seemed fine, until they tell you after payment that the £60 was only for the return flight! Fair enough, so I ask to add one on the way out, and surprisingly I can't because it's a FlyBE / AirFrance flight. What kind of airline sells tickets for it's partner airlines but not luggage allowance? Thanks to that 'clever' service, we're bound to whatever they'll charge us at the airport. Next time, Lufthansa it is. | 5 |
Grupo AirFrance-KLM | Birmingham to St Martin via Amsterdam. After KLM cancelled our flights, due to COVID-19, we filled in the refund form online, expecting, as it said on the form, to get reimbursed. When this did not happen I called / e mailed & contacted everybody I could connected to KLM only to be told that the form was a Robot error & we would not get a refund but a voucher. I am still chasing my refund of £2,900 and will never fly or recommend KLM to anyone in the future. | 1 |
Grupo AirFrance-KLM | Birmingham to Tallin via Amsterdam. The first leg of the trip from Birmingham to Amsterdam, which was on KLM's own plane, was fine. However, the second leg of the journey, from Amsterdam to Tallinn, which was on AirBaltic and was dreadful. Staff were miserable. On the two hour flight, from Amsterdam to Tallinn, they did not even offer a glass of water free of charge. On the 55 minute flight, from Birmingham to Amsterdam, we were well looked after. The AirBaltic aircraft was old, noisy and cold too. Next time, I will find another route to Tallinn, just to avoid AirBaltic. No complaint about the service on KLM's own planes. The problem was with AirBaltic that KLM use for their passengers from Amsterdam to Tallinn. | 3 |
Wizz Air | Birmingham to Tel-Aviv via Bucharest. We booked with Wizzair for a flight in April. When asked for refund was not given enough information between vouchers or refund so chose refund and was notified that we will have 30% of what we have paid. Asked to speak to a manager, on a phone line that cost me £20 for 8 minutes. No manager wanted to speak to me and try and help. They know they are going down so basically could not care less. They know that none of us will fly with them again. The only option is to get the insurance companies/bank get the money back. | 1 |
Norwegian | Birmingham to Tenerife return. Booked Norwegian for the first time due to competitive price, crew appeared to be Spanish and we find that Spanish crews on other airlines don't persistantly bother you with drinks/duty free etc. Soon after take off the cabin staff curtained off the front galley and told passengers the front toilet was unavailable and turning passengers away, we sat in row 2 so could see the cabin staff chatting with one of the pilots, on the return trip we could see one of the cabin crew doing her makeup. On return we got caught up in the French air traffic strike, apart from a couple of Ryanair flights all the other flights got out (albeit 30-60 minutes late), Norwegian eventually cancelled the flight and started to ship everybody to various hotels.At this stage we got fed up so made our own way back to our apartment and went back next morning as instructed. We would use them again if price was right but would not consider them any better than Ryanair. | 5 |
Wizz Air | Birmingham to Warsaw. Stay away from Wizz Air if you can! The service is terrible, staff are rude and the customer service is appalling! They are very stringent with the rules and do not care about the customers. I have seen them preying on customers to get more money by measuring and weighing customers bags to the gram/mm. If you need to change or cancel your flight they will still charge you to cancel it or change it, they will not even allow you credit to use later. There is no such thing as special circumstances with this company as listed on their website. | 1 |
Wizz Air | Birmingham to Warsaw. Wizzair customer services are terrible. It would be better if customer services didn’t exist at all. The company would save lots of money on useless call centres, their employees, trainings. That’s how they deal with my query: â€We are sorry to inform you that we do not provide support in the Polish language. Because we want to help you with your request, we kindly ask you to address another claim in one of these languages: Bulgarian, English, German, Serbian, Polish, Russian, Ukrainian, Italian, or Catalan.†Despite many emails and phone calls in English language, 6 months later I still haven’t received any answer to my claim. All I heard was: “I’ll escalate Your case to adequate department and they will contact Youâ€. Last person I spoke to contradicted herself when I asked to confirm the date they would contact me further and in the end she hang up on me. Will I fly with Wizzair again? Yes, they are cheap. Will I use any of their additional services? | 1 |
Pegasus Airlines | Bishkek to Vienna via Istanbul. My worst flight ever by far, delayed, slow and somewhat chaotic. No free food / drinks on a 6hrs long flight. If you wanna pay prepare for chaotic staff commonly not having change etc. (major world currencies used). The staff are not very helpful and attentive. Used this company due to lack of competition on the line I have used. Avoid this company guys. | 1 |
Jet2.com | Bit bumpy on return flight to Manchester but cabin staff dealt with it very well. Everything was well looked at with regard to movement and high sided trays were a bonus for both servers and customers | 4 |
Jet2.com | Bit of a chew getting on and off the plane. Being so far from terminals. | 4 |
Jet2.com | Bit of a delay going due to the plane needed defrosting.But service very good. | 5 |
Jet2.com | Bit of a delay going out but on time coming back. Excellent service and food on board. Still our favourite airline. | 5 |
EasyJet | Bit of a nightmare of an unnecessarily delayed and then cancelled flight, but managed to have a good customer service experience on the online chat with Ayham | 4 |
EasyJet | Bit of a wait time but Hamzh was very helpful with providing info needed. | 4 |
EasyJet | Bit of a wait to connect (hence 4 not 5 stars) but then very efficiently resolved | 4 |
EasyJet | Bit of a wait, but very efficient service when I got through | 4 |
Jet2.com | Bit of delay on the way back .Told us the reason and kept us updated on the progress. Excellent service by all your staff on the flight. Recommend jet2 to many of my friends. | 5 |
EasyJet | Bit slow due to being busy - but really helpful.Thank you, Dana. | 5 |
EasyJet | Bit slow to get to an adviser but other than that great | 4 |
Grupo IAG | Bitterly disappointed that I can not choose my seat on booking even though business class…..Have to wait till 24 hours before travel and take what availableNever travelled long haul alone which is why I spent a lot to go business - what's the point???!! | 1 |
Grupo AirFrance-KLM | Black and Brown sisters spend your hard earned money elsewhere!! Nobody deserves to be treated like dirt especially by an airlines company like #Airfrance !!I've just had the worst experience of my life thanks to Air France #AIRFRANCEKLM. I was denied boarding whilst attempting to come home from Disneyland. I had lost my Biometric Residency Permit, BRP, but had all the supporting documentation to prove that I was a legal UK resident. I had my passport and a valid Schengen visa.The boarding agent denied me access to the Immigration Liason Officer who would have been able to review my documentation and let me board. I am not an illegal immigrant. "No! You can't speak to the ILO, this is France !", she yelled.During this process my daughters aged 5 and 7 became distressed and started crying as the AirFrance boarding agent shouted at me; I asked if I could get my children some water. "No, no! Don't move!" She shouted.Finally I was racially abused as the agent said "Go back where you came from" before frogmarching me and my children out of the boarding terminal .At no point was any concern showed for me or my children, both UK citizens. No advice was given, no help or advice offered.When pressured she finally led me to the ticketing counter and said to wait. I overheard her speaking in French to the girl at the counter. The girl asked her If I had any documents with her before making a phone call. She flatly said No. I wasn't allowed to speak . It was her words against mine . I got so mad as I wasn't allowed to speak with the ILO .I spent a week of mental torture not knowing when or if I was going to see my youngest daughter, who had stayed in England with her dad, again. I was desolate and alone in a strange country.The problem was all created by AirFrance's over officious interpretation of documentation, UK Border Force had no problems with my entry to the UK.Air France should send their staff for unconscious bias training as the agent who mistreated me displayed blatant racial prejudice. | 1 |
Norwegian | Ble skuffet med alt fra nettside og ansatte på flyplass osv. ville kjøpe cabinbagasje og prøvde å gjøre det både på nettet og via appen uten hell. Måtte betale mye ekstra på flyplssen for en liten bagasje som ikke veide mere enn 7 kg - Was disappointed with everything from website and airport staff etc. wanted to buy cabin luggage and tried to do it both online and via the app with no luck. Had to pay a lot extra at the airport for a small piece of luggage that weighed no more than 7 kg. | 1 |
Grupo IAG | Blimey, they are making a lot of money but at the expense of their customers. Flight after flight delayed, planes badly maintained. Recent flight to Amsterdam they served 1/2 glass of water….i wanted to buy a coffee. 30 years a customer, I've moved on to Virgin and Emirates. | 1 |
Wizz Air | Blink twice and the charges just added 50€ for breathing, pretty much what happened while paying for priority boarding.Never again. | 1 |
Jet2.com | Blocked in by storm Bert there was no possible way I could get to the airport it was impossible.Paid for food on plane as wellThe problem with jet2 is they ain't bothered about you or why you could not make the flight they no I didn't get on the flight.They could have sent an e-Mail asking why I couldn't get on the flight and at least repay my meals.Glad I booked flight only as the hotel in Portugal gave me full refund.Got a short break in March with jet2 and then that's it as there only bothered about your money and not the passenger. | 1 |
Lufthansa | Bloody fkg airlines I ever had in my life.They cancelled my flight 4 times and delayed 2 days. Date of worst service was on 17-1-24 | 1 |
Ryanair | Bloody thieves. Ryanair changed my scheduled flight and now won't change the date as the return time does not suit me. But I should pay to change the date. And if there are government restrictions they still won't change the flight or refund even if the government say it is illegal to go on holiday...... WHAT NONSENSE IS THIS. SCAVENGERS | 1 |
Lufthansa | Board flight Manchester. Other people in our seats. Steward advises we take seats at back. I point out we have just an hour to change flights in Frankfurt to Singapore flight. Steward insists plenty of time. Doctor called to passenger take off delayed by 40 mins. Arrive in Frankfurt and I again point out our very tight change over. My husband and I finally get off plane and run to gate, about a mile away. We are both 70 this year. Passed by people who took our seat bring given buggy through airport. They are much younger than us. Arrive at gate but checkin manager day's she can't let either of us board because I do not have a visa for Vietnam. I point out I have paid Lufthansa to get me to Singapore where I can sort out my issue with my Visa with my daughter who lives in Vietnam and my son who lives in Singapore. Other passengers board as checkin staff refuse to let us board n tell us our luggage has been removed from flight and plane has taken off. They kept our suitcases. We walk back to find Lufthansa Service Desk where staff say we should have been allowed to fly. They book us in to a hotel for the night and book us on board flight to depart evening of 27th March, a day late for our connection to Vietnam. They said as our suitcases had been checked through they would make sure they were on our flight. Every member of Lufthansa staff was rude and arrogant towards us. We asked to check our suitcases were definitely on board at Lufthansa Service Desk before checkin. They were rude and treated our concern about our luggage with distain. We requested an upgrade given the treatment we had received. Checkin manager threatens my husband and myself with not allowing either my husband or myself fly because she says "we don't have visas" and there is no way she will give us upgrades. It was only me that needed a Visa EU passport my husband didn't and my daughter had by that stage obtained one, which would have been available if we had been allowed to board our original flight. We had to rearrange our Vietnam flight n first seats available were not until the Friday 28th March from Singapore so we had to spend Thursday 28th March in a hotel in Singapore. As we go to claim our luggage in Singapore on arrival my suitcase is missing. Singapore Lost luggage can say categorically that my case was not on our flight. We ring Lufthansa Frankfurt who say it's probably gone for good. I spend Friday 29th March shopping for clothes in Singapore. I borrow a suitcase from my son and we checkin for our Vietnam flight, two suitcases. As we had time I returned to Singapore Airport Lost luggage. A very helpful member of Singapore airport staff found my suitcase which had been put on the Tuesday 26th March flight, the one neither myself or my husband were permitted to board. I then had to check in a 3rd suitcase for our Vietnam flight at cost of £100. I have spent over a week trying to negotiate adequate compensation from Lufthansa. I have been assured by Lufthansa Customer Services staff that the cost of rearranging Vietnam flight, the cost of a hotel in Singapore, the cost of checking in a 3rd suitcase, the cost of taxi to and from hotel in Singapore are not their responsibility and they will only pay half the cost of the replacement clothes . | 1 |
Ryanair | Board full of sick people! Why don't you suggest masks?!?! | 1 |
Grupo IAG | Boarded 10.45 flight EI891 Lisbon to Cork on June 29th 2019. Have to say never boarded a flight that smelt so bad in my life! The staff did not acknowledge this when I brought it to their attention!!! Sat for 2 hours before disembarking due to a wheel problem which needed a new wheel to be flown from Dublin the following morning. This part I get, unexpected things happen. To be honest, though, a spare wheel must be available on site. I don’t know much about flying a plane but it would seem pretty basic to me! Communication and clarification were sparse at best. Lost sheep - I know what they are now! No hotels booked, no details of the alternative flight, no plan made for any person in that flight (except the Aer Lingus staff who headed off to their pre-booked hotels). I will add that those on the flight included the elderly, infirm and wheelchair bound. It’s 1 am and entire flight left to our own devices to survive a late night in Lisbon. About 50 people slept on the airport floor, no water, no blankets. An €18 meal voucher received at about 1 pm on June 30th. Email confirmation received for 1 pm initially, then corrected to 2 pm, later â€confirmed†for 8.05 pm. This is farcical. It’s not what I expect from our national airline! The level of customer service is pathetic and unacceptable. I am annoyed that we could not have been told last night to arrive at a more reasonable hour. According to Ground Force in Lisbon there was never a slot available to fly at 2pm. In all of this time, there was no sign of any Aer Lingus staff. Ground Force may be contracted by Aer Lingus as airport admin but to be honest, we would deserve better than this! Aer Lingus did issue a message saying that air traffic control had restricted their ability to make a departure at 2 pm. Lisbon airport ground control told us there was no such slot available! Why can’t people tell the truth? Seemingly no slot was available and so I find myself sitting unnecessarily at the airport unable to even check in! Very, very poor reflection on Aer Lingus as a company. I understand perfectly that flights are delayed. I understand perfectly that things don’t always go to plan. I do not understand how events like this are handled so badly. What a pity as this is what defines an organisation. Frustrated, annoyed and tired. | 2 |
Grupo IAG | Boarded British Airways from Victoria Falls to Dublin. Upon arrival in Dublin, my suitcase was broken, with one side of the panel where wheels are fixed on totally open.I filled a report at the customer desk, and got a reference number to which I was told to upload pictures which are evidence of the damaged bag. I followed all the steps and also alerted them that they had lost one of my perfumes. A day after, I receive a shocking email from British Airways saying that because I couldn't avail evidence of buying the suitcase and perfume, I can't be reimbursed.My question is, why should British Airways' negligence be my problem. It's not fair that they're demanding receipts from me instead of taking responsibility for poor baggage handling. Seriously disappointing.I am angry, disappointed and frustrated but definitely not giving up. | 1 |
EasyJet | Boarded Easyjet at Hurghada to return to Bristol. Pilot announced 'welcome to your flight to London Gatwick...oops! I meant Bristol.Cabin manager then announced that we are going to Bristol and the Captain made a slip of the tongue as London Gatwick is their usual base.Descended into Bristol 1am and Captain aborted landing as it was windy. Didn't try a go around but went straight to Gatwick.No buses or taxis provided to get back to Bristol. 1:30am shops in airport closed. No food or drink offered. Then told to make our own way home! Only one taxi office open and they charged £400. Claimed it back off Easyjet who only paid £300 and said that was 'fair'. Never using them again. | 1 |
Vueling | Boarded a flight from Manchester to Barcelona to catch a cruise. arrived all well and fine after3 HOURS worth of delays. in Barcelona we went to retrieve our baggage to only receive news our luggage hasn't left Manchester Airport. absolute shambles of airline I would not put anyone through what we had to go through. bags never found and vueling couldn't of gave 2 flying fks. Please NEVER book any flight with vueling Airlines. | 1 |
Ryanair | Boarded my plane to zargreb weather was as soon as all the passengers was on board an announcement from the crew the plane would have to be defrosted was told this would be an hour all passengers sat on plane on tarmac after an hour still sitting the after two hours still sitting was told there would be no complementary water you had to buy if you wanted a drink of water this is outrageous surely the airline could provide free drinks in this situation when all the passengers sitting have been sitting on the plane for over two hoursor probably the CEOMichael O'Leary is spending the profits from these drinks on some more racehorses | 1 |
Jet2.com | Boarded on time & efficiently. Friendly cabin crew & good on board service . | 5 |
Jet2.com | Boarded on time , Flight left slightly late but made up time , arrived at destination airport on time , staff helpful . | 5 |
Jet2.com | Boarded on time and drinks came round quickly | 5 |
Jet2.com | Boarded on time and no issues on arrival at destination airport. | 5 |
Jet2.com | Boarded on time and well organised as usual.Pleasant staff and clean plane. | 5 |
Jet2.com | Boarded on time on both outbound and inbound flights. Cabin crew was very helpful and friendly. Disabled facilities proved to be very efficient. | 5 |
Grupo IAG | Boarded on time, but it took ages to get to the runway due to congestion. Flight was smooth and quick. Snack and drinks were good for a short flight. Landed only about ten minutes late. One bag of three left in London, forms quickly filled in, and the bag was delivered the next morning. | 8 |
Jet2.com | Boarded onto flight quickly.Comfy seating and clean.Good cup holdersFood/drink/cosmetics all in stockFriendly staff | 5 |
EasyJet | Boarded our flight, was told our seat was broken (paid £18.99 for it) and was relocated further back. A member of cabin crew (Joe) arranged a refund request for me and was so helpful, credit should be given where credit is due. EasyJet staff work very hard for the wage they get, as well as deal with some of Europe's finest jobsworths every day.Update: easyJet haven't refunded me as of yet, nor have they acknowledged the refund. I will update when/if things change | 1 |
EasyJet | Boarded our plane just ahead of schedule but due to poor weather at Gatwick the take off time was delayed. Captain and 1st Officer were the most informative team I have ever experienced in all my years of flying, the conversation was so down to earth and explanatory. During the flight more information was given also explaining that due to the poor weather he reminded us that it may be a little bumpy. Crew carried out the duties with total efficiency and I certainly look forward to using easyJet in the future. | 10 |
EasyJet | Boarded plane, then decided we all need to disembark as the plane was then being used for another flight, this was 15 minutes before departure, then we had a 2 hour delay, customer service rude and unhelpful. | 2 |
Jet2.com | Boarded quickly, food and service good. | 5 |
Jet2.com | Boarded quickly, left on time - what's not to like | 5 |
Jet2.com | Boarded quickly, left on time, leg room OK, service good, landed early. Same both ways. Not the cheapest but probably the best. | 5 |
Ryanair | Boarded the plane at 07h00 - scheduled departure 07h25.We took off at 11h21 (!!!) due to technical problems.During the wait, we did not leave the plane and we were not offered anything to drink or eat at all.According to Ryanairs conditions, they offer food and beverage when flight is delayed more than 2 hrs. Well, not today!!!!Of course, I asked the staff onboard - they told me that they were not allowed to offer us anything. I referred to the conditions. The reply was that I should contact a lawyer.RYANAIR NEVER AGAIN. | 1 |
Jet2.com | Boarded the plane at Malaga , all ready for take off , only to be told that there was a technical problem so almost 2 hours later we finally took off ! Cant planes be checked throughly before boarding passengers ?Whilst waiting they did offer us the smallest cup of water and eventually turned the air con on , so small mercies !Please stop that awful signature tune which seems to be on repeat and why do your air hostess feel the need to recite all the products in your duty free brochure (very loudly) ......we are all capable to read the brochure ourselves . Every flight I take there are never enough fresh sandwiches . | 2 |
Grupo AirFrance-KLM | Boarded the plane at about 10.45pm from Buenos Aires to Manchester via stop over in Paris. The first leg of the flight was to take 13 hours. We were served a meal (chicken curry) and dinks about one hour into the flight and then nothing for 12 hours. They kept the lights switched off until one hour before we landed and then served us breakfast but the time in France was 3.45pm. During the time the lights were switched off the staff did not come round the plane, I think on such a long haul we should have received breakfast and lunch and that the lights on the plane should have been switched on sooner. Are Air France trying to save money by not providing their passengers with meals and drinks. | 5 |
Jet2.com | Boarded the plane to then tell us we would be delayed for an hour an a half | 1 |
Jet2.com | Boarded us at Kalamata and kept us waiting for an hour and a half waiting for "a passenger" who arrived with a police escort.No explanation no police boarded with him so many of us were very concerned for our safety. The crew did nothing or say anything to alleviate our concerns.We were all very hot waiting and no water or refreshments were offered.A very poor show Jet2! | 1 |
Jet2.com | Boarding B first and then C to A did not work.We paid for front seats and hand luggage storage and struggled to deposit bags!Staff always polite and helpful and always travel jet2!Surely if you pay extra you should board first and this leaves room for further customers to seat in order if the plane lay out. | 4 |
Grupo IAG | Boarding and checkin formalities are very nice. Check in help desk was very helpful and supportive. Everything was nice except food. I am vegan and there was no food availability for vegetarian passengers if not pre-ordered. My flight was 10 hour journey from London to Bangalore, and I was hungry. | 5 |
Lufthansa | Boarding and departure efficient and on time. The Business seating on European flights is always the same ... it's actually economy seating with the center seat unused, which I find poor for the money paid. However the service for this very short flight is outstanding. Not only efficient, but friendly with excellent food and drink options and serves. It's a credit to both crew and Lufthansa how these short flights are handled. | 9 |
Jet2.com | Boarding and departure on time both ways and early arrival at both airports. Staff were friendly and helpful with both refreshments and in flight purchases. In all an enjoyable experience. | 5 |
Jet2.com | Boarding and disembarking at BHX awful!!! Why can't the air bridges be used. Passengers getting soaking wet waiting on plane steps to board! Cramming and shouting at passengers on buses! Not what you expect having paid for a service! | 3 |
Jet2.com | Boarding and flight went as expected with no problems in the aircraft or the flight itself. | 4 |
Jet2.com | Boarding arrangements at Madeira airport were shambolic - worse than third world.Once on board service was good.Bus disembarkation at EMA also far from pleasant. Something needs to be done about this. | 3 |
Lufthansa | Boarding at Brussels was smooth and on time. Food served was a kind of cheese cake that tasted OK but was rather poorly presented. Anyway it was better than the uninspired sandwich Lufthansa served in business class on previous flights I took with them recently. Seats in business class are the same as in economy with the seat next to you kept free which is a plus giving the feeling of being a bit more Covid safe. Disembarking in Frankfurt was at an apron position and all passengers were packed together in a bus that drove us to the terminal. This really didn’t feel Covid safe and I really disliked this. If they have to bus passengers to the terminal can’t they just not divide the transfer in 2 busses so people don’t have to stand shoulder to shoulder during the drive? | 4 |
Grupo IAG | Boarding at Mumbai was chaotic and badly organised. Once on board the crew announcements were professional, relaxed and informative in typical BA style. The seat was quite comfortable. It was a refurbished aircraft and the padding and materials are quite good. I was lucky that the middle seat was empty so I didn’t suffer from the new narrow seat which I think would have made it a lot less comfortable. The IFE is excellent, responsive and good quality. There is an enormous selection of TV and movies and a good number of games. WIFI is also very good not quite Netflix quality but still reasonable and I don’t think £17.99 for full flight is bad value. You can pay less if you just want short term simple messaging. Cabin crew were very good. Friendly and efficient. Catering was reasonable although on a near 10hr flight, the small (but tasty) pastry for the second meal service wasn’t really enough. Landing and processing at Heathrow was astonishingly quick - it felt like it was 3am, even though it was 6:30pm! No queues or waiting at all. Even the baggage was super quick at coming through. Overall a very solid experience in economy. Significantly better than it used to be. | 9 |
Jet2.com | Boarding at alicante was a bit chaotic, unorganised supposed to in order c b a but did not work . 2 lines of passengers all over the place | 3 |
SAS | Boarding at all legs was managed well and onboard the crew were charming and friendly. Leg space with SAS has always been an issue and this trip wasent any different. Both the legs were delayed by 1.5 hrs which was very disappointing, especially SAS being Europes most punctual airline. No refreshments offered to compensate delay. Their European product is very basic to a point that it can be easily compared with that of easyJet minus free tea or coffee, even that is now offered only one per passenger and for late evening flight they are replaced by small toffee. The only saving grace for SAS are thier friendly crew and updates from cabin. I suggest SAS to relax its policy on serving drinks so that passengers feel bit more welcome, after a hard working day. Not recommended. | 4 |
Ryanair | Boarding before the plane is even there, forcing passengers to wait endlessly in cramped tunnels with no seating. Families with small children - no warning given that it'll take another 30 minutes until the actual boarding starts.THIS HAS NO ADVANTAGE WHATSOEVER apart from PISSING CUSTOMERS OFF.F.CK U Ryanair!!!!!I get it when they start it 5minutes in advance, but not half an hour when the plane is still not readyPaid £180 for an ~1h flight | 1 |
Jet2.com | Boarding delay and flight due to no buses to transport passengers to the plane. | 2 |
Eurowings | Boarding denied due to overbooked plane. Told this was a very rare occurrence. Had to drive home again, losing a day's hotel booking on Corfu, a booked hire car, a booked parking space at the airport and 180 km worth of petrol. Compensation offered - 8 months later and still no sign of compensation, despite legal intervention. Fobbed off, always with same e-mail requesting proof of identity etc,., hoping you eventually lose interest and give up. Is this kind of thing really happening in Germany? Sadly, yes. | 1 |
Jet2.com | Boarding excellent the staff helped me with my suitcase going on and coming off without asking, I'm an elderly person. They were attentive and very pleasant. | 5 |
Ryanair | Boarding gate stewardess snappy and rough as hell. Attitude towards customers as if she was recruited from the roughest pub in town. | 1 |
Turkish Airlines | Boarding in Istanbul delayed more than two times. Cabin crew friendly and helpful. Meal was ok, main course with 3 choices. Entertainment ok, with many movies available. Arrival delayed by almost 1 hour. Luggage delivery within 40 minutes. | 8 |
Grupo AirFrance-KLM | Boarding in Lisbon was fast, but we had to wait on the air-bridge until the aircraft was cleaned. Cabin crew very friendly, catering was ok, drinks were tasteful. Seats reclinable, new. USB ports for charging devices was available and on-board wi-fi for messaging was free. Wi-fi for internet navigation was charged 8 Euros.Arrival in Amsterdam ahead of schedule. | 10 |
Norwegian | Boarding in Stockholm Arlanda was swift and well-organised and the flight departed ahead of schedule. The flight was uneventful and arrived about 10 minutes ahead of schedule. Cabin crew was Spanish but spoke excellent English and were friendly and professional. As is customary with Norwegian, there was free wifi on board, which is welcome albeit slow. Don't think of doing anything beyond light browsing or messaging - still that's very useful. Seat spacing was above average and the plane was spotlessly clean. A welcome reminder of what a "no-frills" airline can be and the fare was excellent (80€ one-way). | 9 |
Wizz Air | Boarding incompetent airline. We arrived in time from the information of the airport monitors and the woman at the counter declined that we are able to board the plane. We only could watch 20min how the plane was standing at the dock until it left the airport. We talked to 3 different people on the service line and the answers were. I don't know, it's not my responsibility and I cannot help you: you are on your own. | 1 |
Lufthansa | Boarding is chaotic, front counter personnel is extremely rude and seems to not want to be there in the first place. Business class is old with scratched seats and service is definitely not what you would expect for the amount being charged. | 1 |
Vueling | Boarding of our Vueling Airlines flight from Rome to Malaga was to begin at 14:50. At this time no gate was declared yet. The whole process of not actually telling you which gate you are taking off at until the last minute creates chaos. At 15:00 the gate was posted followed by a crazy dash of people to line up. The line extended down the hallway. The boarding process was complete chaos. I paid extra money for an up front seat 2E/F. Upon boarding the first three overheads (where our seats were located) are closed for equipment and various things, and the overhead which is behind our row is reserved for Excellence members. We paid extra for a seat in row 2 and had to go to row 10 to store our luggage and the having to wait until the aircraft had completely deplaned to go back and retrieve our luggage. After sitting down, two gentleman began to argue loudly in the row in front of us as seemingly the one man put all of his bags in reserved overhead leaving no room for the other mans bag. After that situation calmed down then an argument started on the jet bridge involving yelling and screaming that lasted for 30 minutes with two and three flight attendants joining in the shouting and the captain joining in as well. As soon as the plane took off, the crew at the front of the aircraft shut the curtains and isolated themselves from the cabin for the first hour of the flight. | 3 |
Jet2.com | Boarding on both the outbound and return flight was quick and smooth compared to other airlines I have flown with recently. No delays and pleasant cabin staff. | 4 |
Grupo IAG | Boarding on time and departure on time for a flight to London Heathrow that is very ok, the A320 with rather narrow seats. In business light meal a Caesars salad, a mousse as sweet and choice of drinks - nothing wrong for such a short flight. FA's were very friendly and landing on time. | 7 |
Grupo IAG | Boarding on time, but unfortunately from ORT’s worst boarding gate, which obviously was beyond BA’s control. Crew were good but lacked the personal touch. Old style ying yang business class with total lack of storage space, and the 777 was showing it’s age. However we were told the aircraft was being taken out of service the following week to be upgraded to the new club suites. The cabin crew were good, food ok, wines a little disappointing. Overall a decent flight. | 8 |
EasyJet | Boarding our easyJet flight from Bristol to Murcia was fast-ish. Really enjoyable experience, ground crew were friendly and inflight crew were also good. Food was great and at a reasonable price. Took off on time and landed early. I would recomend this airline even though I haven't always had a good experience with them. | 10 |
Ryanair | Boarding pass access procces should be easier if customer can get them with the apps instead of having to queue a long queue 2 hours just to get a boarding pass. If you makes passenger life harder, your business will be short-lived but CEO wake up your business is dying | 1 |
Ryanair | Boarding passes all sorted seats together, no need to rush and queue. On the boarding gate sorry theres been a plane reconfiguration your not sitting next to each other now !. The cabin crew was useless sorry complain when you get back, he said the money doesnt go into my account ! Disgusting. No drinks, water food etc was offered due to a technical hitch ! Was desperate for water... a basic human need. The cabin crew spent 3 hours just chatting no apologies or interaction to make good of an awful flight. | 1 |
Grupo AirFrance-KLM | Boarding process in Birmingham has been improved for SkyPriority passengers. I take this flight regularly and it is often a few minutes delayed due to the traffic volume in Amsterdam, thankfully with minimal impact on arrival time. | 4 |
Iberia | Boarding quite reasonable, per groups and people following the rules Food&beverages: good, breakfast could still be improved: mini sandwich and chocolate bar. Dinner did not have the names of the food, so crew had to open the dish to discover if it was risotto or salmon. A sticker with the name would sort this mild inconvenience. Selection of movies and multimedia: decent and updated. Cabin crew good. Flight on time. To be improved: Since you already pay extra for economy plus, I do not like to pay extra for seat assignment. I guess that is why i got a middle seat, which is not comfy as you have to bother next seat customers to go to the restroom in the middle of the nigh, but most companies charge for that as well, so I wouldn´t blame Iberia. Still, a better choice than main economy for red-eye flights. | 8 |
EasyJet | Boarding seemed to run smoothly.Cabin crew were pleasant and efficient. Cockpit crew kept us updated.Seats as expected.Only query was watching pilots outside cockpit chating with crew for sometime. Cockpit door blocked by cabin crew when open but no one entered while one pilot absent. Should there be two people in cockpit at all times? Fan of Aircrash investigation! | 4 |
Lufthansa | Boarding shambolic. No separate line for Business Class. Drive 20 minutes in packed stuffy bus and waited another 20 minutes in hot, stuffy bus. Then another 10 minutes to another aircraft and noticed that the crew and cleaners were just boarding. Another 20 minutes waiting liked packed sardines. No announcement, no apology, nothing. | 1 |
Wizz Air | Boarding slow, waited on the stairs to board the bus. Flight was within the schedule, cabin crew friendly and willing to help. Seat comfortable, with lot of space (emergency exit). We travelled light, so exit in Basel was vey fast. Excellent flight overall. | 10 |
Turkish Airlines | Boarding started with a delay of 50 minutes because the plane did arrive late however this was less as the delay for boarding. Rather old plane, 2 2 2 configuration in business class, after a welcome drink a not so great breakfast was served in 2 services. FAS were friendly after the meal the cabin was darkened despite this was a flight that - with the delay left at 9.30 am - nearly the entire flight with dimmed lights. No second service for drinks, several connecting flights were announced, others not. I will not chose that company again. | 5 |
Grupo IAG | Boarding started with a delay of some 20 minutes , everybody could see members of the team only did arrive 5 en 3 minutes before the announced boarding time. We had to wait outside for nearly 15 minutes . It was hot ! Unfortunately flying from Barbados to London in Club Class was an underwhelming experience. BA is not performing a great performance on international flights anymore. Lucky the 777 had the new configuration. As welcome aboard Champagne or fruit juice, the glasses were filled at the level of one inch. A far cheaper brand of Champagne Heidsieck Monopole and no more rosé Champagne available. Wines also poor, there was no French wine. Cognac is also not available anymore. My meal was sub par : the steak was replaced by beef stew. and the FA made it very clear : dessert or cheese. not both. After some 4 hours flight there was no more ice available. Minimal information from the flight deck. breakfast not suitable at all for a business class. Some of the FA were friendly, others not at all. Far from pleasant experience despite the high fares ! | 3 |
Grupo AirFrance-KLM | Boarding started with a glitch, because the airplane was not ready yet so we had to wait 10 minutes on the skybridge where it was cold - the temperature from outside. Flight was on time, cabin crew was friendly, the meal was prepared by a chef - some fancy and very tasty combination. Seat pitch below standard, especially for business class where the only difference is the empty middle seat. WiFi was not working. | 7 |
Lufthansa | Boarding started with some 20 minutes delay, then it started to snow in Munich and after boarding was completed the plane had to queue for de icing causing a delay of some 2 hours. Very personal and friendly welcoming on board. The First cabin was full - 8 people. Lufthansa should streamline the quality of Champagne - one month they serve a brand retail price at 300€ and the next a brand of 200€ there was no rosé Champagne. Appetisers including caviar were very good however I find beef cheeks not up to First, neither a river fish "pike". The German white wines were very good, but the red Ch Batailley is served on another company in business. Very good cheese service and desserts The service was exceptionally good by 2 friendly ladies. Design pyjama by Van Laack and a good amenity kid were also adding value. It was a smooth flight and First passengers did receive special assistance by a friendly lady at the airport for immigration and luggage pick up. It was very good however not the overwhelming "wow" effect that receive by some Asian and Mid Eastern companies. | 8 |
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