Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Boarding system much better than other airlines. | 5 |
Jet2.com | Boarding the airport took forever at the gate | 3 |
Jet2.com | Boarding the flight at TFS was chaotic. Nobody knew when to board. Boarding Groups were initially mentioned but eventually it descended into chaos as these were not updated as each group boarded.On arrival at Leeds/Bradford we were held on the plane for at least 30 mins as there were told there were no "ground staff" available. When the buses did arrive we were crammed in like sardines. | 3 |
EasyJet | Boarding the flight from Gibraltar to Manchester had to wait 10 minutes standing on the tarmac waiting for the aircrew to buy duty free booze in the airport shops as not allowed to board till all crew are onboard. Then told to sit down quickly as have a very tight air traffic control slot. Missed the slot by a few minutes and had to wait for an hour to take off. The easyJet priority appears to be staff shopping is more important than getting paying passengers efficiently to their destination. | 1 |
EasyJet | Boarding the flight to Bristol from Newcastle! The easyJet staff at the boarding area was exceptional with the support received. They made sure I made my flight in time. I don't have your names but thank you for your help! Well deserved 5star😊 | 5 |
Iberia | Boarding the plane was slow compared to other airlines I have flown with. Once inside the aircraft, it obviously became very, very hot since it's summer and packed with passengers, but the ac unit blew very soft wind, so soft that it was barely enough to cooldown. There was a shortage of cabin space for suitcases and bags in so my nephew was forced to had put his suitcase in the cabin space 20 seats in front of him? The staff didn't even politely ask him or even apologize for the inconvenience. It's either this or you can leave your luggage behind, that's how it felt like. The seats were very small and were also kind of hard. Luckily the flight was just three hours. | 3 |
Turkish Airlines | Boarding totally chaotic and far too long. Nice meal, creepy safety video which distracted the people more than giving them advice. Crew notifications (strong turkish accent, sound quality) hardly understandable, even for native speakers. Economy legroom and seat width did not at all suit the flight duration on the first flight from Phuket to Istanbul (11 hours), more equal to short-distance low costers. (disclaimer: I had a seat at an emergency exit, luckily). WiFi did not work for me and others at all, for some more expensive devices it did, but very slowly (asked my neighbours and staff for help, but no way to get it working). Very expensive seat pre-selection (160+30€ for a 400€ flight), so I did not take it and was lucky at the airport check-in. | 4 |
Jet2.com | Boarding very easy. Impressed with MAN T2 now it has been renovated. Nice welcome on board. Lovely team of stewards & clear information from the cockpit crew. Boarded on time but delayed leaving going out but departed on time coming back. Overall a very comfortable flight both ways and definitely uses T2 again. | 5 |
Ryanair | Boarding volo Kraków Milano Orio 17/11/2024 1840 the assistent at boarding check some trolley and declare exceeding Ryanair measures mainly to very young girls who paid the feed. He also tried with my nephew and told me I had to pay an extra luggage body bag. Polish assistant to be rebuked. I hope those who paid make a official claim. | 1 |
Iberia | Boarding was a chaos due to the rudeness and inefficiency of the staff who made no attempt to keep order and appeared overwhelmed by checking documents. Very unprofessional. | 3 |
Grupo IAG | Boarding was chaotic - they cram all the passengers on one bus for a lengthy wait and then drive to the airplane. The plane itself is tiny and very old, with the seats very close together - you can feel the knees of the passenger behind in your back - and for some reason they filled up every seat toward the front and then left rows of empty seats in the back of the plane, nearest the one exit. There were two flight attendants, one was very rude, and another who spilled some kids milk all over me and my iPad as she was carrying trash down the aisle. I’ll give it a 4 out of 10 though, because at least it got me to my destination and it flies to/from Newquay which is a brilliant little airport, but I will try a different airline next time. There are alternatives with newer planes and more/better service from Exeter. Sadly that means not using Newquay. | 4 |
Lufthansa | Boarding was chaotic. The cabin was dirty and outdated and my seat was uncomfortable and in a poor state of repair. My food was very average. The service was distant. The airline managed to lose my luggage and the after care has been beyond your worse nightmare - 4 days later and no one can help. Help lines / emails are not answered and after contacting Lufthansa First help I had the phone put down on me. | 1 |
Grupo IAG | Boarding was decently organised. The A380 still has the rather strange configuration in Club World where you neighbour is sitting in the opposite position. The A380 was nearly full, rather poor amenity bag. The welcome drink was ok but then rather long waiting for the aperitive what is made in the pantry. The meal was ok but not great, aside the Champagne no European wines on this flight. Service was friendly but rather slow, no spontaneous refills of drinks offered. Acceptable continental style breakfast. Extremely narrow restrooms without any lotions or similar. It was an acceptable experience, nothing more. After landing 50 minutes waiting for luggage labelled as priority. | 6 |
Norwegian | Boarding was delayed by around 30 minutes but then we waited on the tarmac for around 15 minutes. The crew was friendly and professional but it was very hot inside the cabin. The cabin was uncomfortably hot during much of the flight with random and very short boosts of very cold air that was circulating thrice or four times during the journey. The pre ordered vegetarian meal was ok but it was kept in the heater for too long. The meal didn't come with a drink which is strange especially seeing no free water is distributed. The duty free announcement of four perfumes/after shaves on sale were difficult to decipher. The crew announced WiFi was not available on this flight. | 5 |
Grupo AirFrance-KLM | Boarding was delayed on the first leg, and on the second. We were supposed to have special meals, but they neglected to load them in Paris. The steward put more effort into explaining why it was not his fault than he did remedying the situation. They also neglected to pass on the request to QANTAS, for the final leg of the (24 hour) journey. | 5 |
Grupo IAG | Boarding was difficult caused by vast majority of the passengers carrying too much hand luggage. FA's were friendly. The seats on BA for European flights are extremely narrow. There was a choice of breakfast and very surprising the Champagne Castelau on European flights is of a better quality as the brand used in club on intercontinental flight. Nothing wrong with this flight, however not pleasant due to the unpleasant seats. Waiting time at Brussels for luggage some 20 minutes what is very acceptable. | 7 |
Grupo AirFrance-KLM | Boarding was done efficiently with Sky Priority/Business passengers allowed on first. It was a nearly-new A350 and looked immaculate. We were greeted by enthusiastic cabin crew and shown to our seats. I have always taken the view that there is always at least one thing wrong with any business seat but not on this occasion. It was extremely well designed with an excellent screen, solid table, privacy, ample storage spaces and the ability to locate switches and power points without searching too hard. We were offered a glass of champagne, juice or water before takeoff and given a very impressively comprehensive menu. I had pre-ordered the fish and it was incredibly tasty and excellently served by the cabin crew. I chose the delicious Chablis which seems to work well at altitude. It is an overnight flight and after the meal lights were dimmed. Although it was a flat bed seat I always believed that one sleeps better if it is at a slight angle – especially as aircraft never fly exactly horizontally. Despite only a blanket and pillow I had one of the most comfortable nights ever on an aircraft. I was awoken from breakfast and shown the omelette. This, I knew, never works that well but it was still tasty and accompanied by bread and fruit. Throughout the flight the cabin crew were absolutely excellent. Every request was answered and they were friendly, funny at times, very French (of course) and a credit to the airline. I have been flying regularly since I was four years old and this was easily one of my best experiences – well up to the standard pioneered by the Middle East airlines. | 10 |
Jet2.com | Boarding was dreadful and did not adjust to reflect the issues that arose. All boarding letters were called at the start and we then stood in line for an hour. This was compounded by not have enough busses for the transfer to the plane so we had another very length stand. | 2 |
Jet2.com | Boarding was easy and efficiently carried out. A slight delay, not your fault. We were kept informed about the delay. Smooth flight and good landing- we didn't crash!Really enjoyed the fligjt | 5 |
Jet2.com | Boarding was easy and quite quick. Inflight service was excellent with very happy staff. From getting off the plane to picking up bags was very quick. | 5 |
Jet2.com | Boarding was easy especially as rows were called. Flight was great and cabin crew were very good. Flight was early on way back to Belfast which was perfect. Would definitely fly with Jet2 again. | 5 |
Jet2.com | Boarding was efficient.Good communication from Pilot.Quality/ hygiene in lavatory was very poor. | 3 |
Grupo AirFrance-KLM | Boarding was fast and smooth. Nice warm smiley welcome on board. Aircraft interior looked not that clean and shows its age well. IFE was excellent, so were the crew members, though it seemed at times that they were rushing the service. I pre-ordered Indian vegetarian option and I was served. Crew came over again for the drinks and when I asked if they have anything diet, one of the crew member actually went out of his was to find me a coke zero. Washrooms were kept clean through out the flight. Breakfast was adequate. I was really impressed how attentive crew were to one passenger who wasn't feeling good and vomit almost the entire flight. Overall, as expected, well served and fed flight. | 10 |
Grupo AirFrance-KLM | Boarding was fast, the flight departed on-time. Cabin crew was friendly and helpful. Seats in business class are standard economy seats with middle seat free - this is a shame for an airline that wants to be high-class. Food was ok-ish but not great. Good selection of drinks. | 9 |
Jet2.com | Boarding was fine and we took off on time. The cabin crew were friendly and efficient. | 5 |
Jet2.com | Boarding was good - well organised.Slight delay but caught the time up en route.Temperature in cabin was far too cold - I and many others were wrapped up in coats.Landing was absolutely dreadful - the plane bashed down so hard I'm surprised it didn't snap in half!! | 2 |
Grupo AirFrance-KLM | Boarding was incredibly efficient – maybe a personal best for me across the years I have flown. The seat features onboard this flight was extremely ergonomic – everything from the cup holder feature for when tray tables are folded or let out to a convenient place holder for hand held devices and books on top of the front seat were impressive. The staff were humorous and personal. They offer free snacks and beverages. Without even realizing, the 2.5 hour flight went by like a breeze and we were landed in Amsterdam. I’d fly KLM as long as they maintain their initiative to customer comfort like they did on this flight and past ones too. | 9 |
Eurowings | Boarding was on time and efficient. The staff was pretty welcoming. The thing which surprised me was that none of them spoke German and also just very basic and broken English. Some passengers had to translate for example the safety instructions to other, mostly elderly, passengers because the didn’t understood it. Also, when it came to the meal service, they seemed really overwhelmed with finding the passengers who bought a meal for that flight and serving it. The cabin was a bit dirty but it was not bad. Overall, the flight was normal with an on-time arrival in Palma. | 8 |
Grupo AirFrance-KLM | Boarding was on time, cabin crew were very friendly, flight was late for like 10 mins and the whole crew and pilots were very apologetic. Plane was spotless. Drinks, tea, coffee and cake was served on 1 hours long flight. For 36 Euro promo fare, very impressive flight. | 10 |
Jet2.com | Boarding was quick and efficient. Cabin crew were lovely and very helpful. Everything ran like clockwork. | 5 |
Jet2.com | Boarding was quick and very little time standing waiting in a queue. Plane was clean and staff friendly | 4 |
Jet2.com | Boarding was really stress free. The staff on board were polite and professional. The cabin manager was especially nice. Overall, excellent travel with Jet2. | 5 |
Grupo IAG | Boarding was slow and uncomfortable on account of the lack air-con at the gate. The Club Suite cabins were about 3/4 full, but the rest of the plane can't have been much more than 20% occupancy. Whether this is the reason why cabin crew on the flight were cut to the bare minimum is hard to say, but they certainly had to work hard covering multiple cabins. Despite that, the drink and food service in business was efficient, and the current policy of serving all courses at once meant that dinner was done and dusted two hours after take-off, which is a real bonus on a night-time flight. However, the quality of the food remains mediocre at best and the pasta dish was almost inedible. The Club Suite is a big improvement on the ancient CW product, although storage is a funny arrangement of tiny compartments that invite losing a smartphone or two. One definitely misses the drawer at foot level in old CW. The large screen really improves the viewing experience and the whole IFE system was much more responsive. The new seats don't significantly aid sleeping, particularly as there's an obvious ridge at the level of the base of the spine. Waking up two hours before touchdown is definitely to be recommended in order to get breakfast over and to avoid the usual queues for the toilets. Performance of the flight deck was up to its usual high standard and arrival was twenty minutes ahead of schedule. Progress through border control was speedy but baggage collection was delayed for unspecified reasons. Overall, a good flight. | 8 |
Lufthansa | Boarding was unfortunately difficult caused by passengers with too much hand luggage. Flight departure was with a short delay - an acceptable cold breakfast was served with cold cuts and some cheese. FA were friendly - nothing special, nothing wrong either. | 7 |
Jet2.com | Boarding was very civilised and sensible, cabin crew were attentive and professional. Seats were comfortable, and announcements were informative. | 5 |
Jet2.com | Boarding was very efficient and the flight left on time. The crew were professional and friendly. | 5 |
EasyJet | Boarding woman at Malaga AGP on 24th August 6.05 am flight to London, singled out one black man and his little daughter to pay for extra luggage while letting off all other white people with bigger luggages who didn't pay extra or had speedy boarding. We were in disbelief. Will Never ever fly again with this company again. Disgraceful ! | 1 |
Grupo IAG | Boarding – at gate at LGW they called Group 1 to board (we were World Traveller Plus & Group 3), then called "anyone in Groups 2-6", whereupon everyone else surged forward. Why have numbered boarding groups if you don’t use them. Cabin crew - Treated passengers as an inconvenience as they moved about the plane. At one point a passenger was coming out of the toilet as a crew member approached and the crew member just pushed the door closed pushing them back into the toilet as they went past, and without even a word. No acknowledgement when you stood aside to let them past. Service – We were in the final row of six in WT+ (which has a total of 48 seats). The lunch meal was brought out and we were the last people to be served (not unusual for back row seats) but when it came to us there was only the vegetarian option left of the 3 menu options. Cabin steward said that they had only been given 48 WT+ meals. There was a second hot meal served before we landed. Again, the same server got to us last and again there was only a vegetarian option left. I asked if it might not have been possible to commence serving this second meal from back to front so that we had a choice for at least one meal, and she said she hadn’t thought of that! Food – Some of it was inedible. Vegetarian Cannelloni had pasta so thick and uncooked neither of us could eat it. The bread roll was crispy like toast in the bottom half and soft in the top half. Only thing I could eat was the Baby Bel! In between meal snacks consisted of a 2 biscuit pack of shortbread, pretty basic. Drinks – They ran out of red wine 4 hours into an 11-hour flight. Toilets – There was no toilet accessible directly from the WT+ section. We had to walk halfway down the plane through Economy to reach a shared toilet. We flew Virgin Atlantic 2 months before in equivalent (Premium Economy) and it was so much better. Organised boarding, sparkling wine or orange on boarding (water or orange in BA), food options available (even in last row seats), better food, proper glasses/cups for drinks, dedicated toilet access, help yourself snacks, helpful service from cabin crew. We will not be looking to fly BA over Virgin in future. | 2 |
EasyJet | BoardingStaff at Lisbon would not let me board despite showing them my covid vaccination NHS papers because I unable to fill in the mobile based PLF form despite the ruling changed on the 11th Feb 2022 that no tests are required when you return and that the UK Gov. website states that if you cannot fill in the form for any reason you can show proof of the vaccination which I did. The staff just shoved me out of the way when I pleaded and cried for help to fill in the mobile based form, the QR code from my NHS certificate wouldn't scan and they just said , I don't know and shoved me out of the way despite me having priority boarding and boarded all the other passengers. Had it not been for 2 fellow passenger young girls I would not have been able to fill in the mobile based form when not even required . Easy jet staff just wanted me to miss the flight by not boarding me and then make money from me . | 1 |
Turkish Airlines | Bodrum to London. A major issue with sweltering hot cabin temperature on flights to and from Turkey, however on return flight due to increased passenger load this became quite unbearable on the nearly 4-hour flight. The crew showed little concern for the issue even though repeated requests were made by various passengers to the crew around rows 5-12 on the 737-800. I noticed that the crew were congregated in the rear galley for most of the flight where the temperature seemed just right! I find this unacceptable as I was travelling with an elderly relative who really struggled in these conditions. The cabin temp on this flight must have been at least 26C+. The issue seemed to be very high ambient cabin temperature combined with a lot of heat generated from seatback entertainment screens. Apart from this major issue the in-flight product was good with comfortable seats, acceptable legroom, a full meal service, one free drinks run and free in-flight entertainment. Although the crew were superficially friendly, they seemed to have little interest (or any reasonable explanation) as to why it was so hot. In addition to this, I also noticed that they also failed to get a full row of seats to return their seats to the upright position for landing which I also found pretty lax. | 3 |
SAS | Bodø to Tromsø. Terrible and awful personnel service. One of the staff was so mean and rude to me. Worst experience I’ve had with any airline. She did not seem to care at all, and showed no sign of wanting to help | 1 |
Lufthansa | Boeing 737-8 business class is excellent. Seats are comfortable, love the storage area for window seats in Business Class. Extremely competent and friendly flight attendants attending every need throughout the flight. This includes disassembling a seat to recover my lost glasses - not a simple task for complex full recline seats in Business class. Above average meals. Only complaint was that the USB port did not have enough power to charge my iPad or even keep it from discharging (albeit slowly). | 10 |
Air Europa | Boek nooit meer met deze maatschappij, bedroevend kleine zitplaats,eten weinig en slecht, broodje bevroren en keihard, weinig drinken, of je moet betalen, heb zowel in juli als recent 9 november dezelfde ervaring! Veel mensen klaagden en terecht! Advies: niet boeken is het geld niet waard! Never book with this company again, pitifully small seat, food little and bad, sandwich frozen and rock hard, little drink, or you have to pay, have the same experience both in July and recently 9 November! Many people complained and rightly so! Advice: don't book, it is not worth the money! | 4 |
Lufthansa | Bogota to Frankfurt. LH is not even close to 4 star. Slow disembarking, we almost missed our connecting flight. I tried to explain it to the flight attendants, but they were rude and sharp to me. Service was 3 star for me. Seats are ok. Overall dissapinted. | 4 |
Turkish Airlines | Bogota to Istanbul. The Boeing 787 seats are new and have direct access, but very narrow, it is not comfortable to sit, even if the height is small. The choice of food is not large. Stewards are not always attentive. | 4 |
Iberia | Bogota to Madrid, economy with added extra legspace seats. Online-check-in didn't work for me. Check-in at airport and boarding chaotic. Allow to be at BOG 3 hours before departure. Plane new and clean. Good individual entertainment-system (mine had to be restarted all 30 mins). Sat for 90 mins in plane after scheduled departure, and no apology by captain. Attendants didn't pay attention to passengers. Arrived 50 mins late into MAD. Will not book them anymore. | 1 |
Iberia | Bogota to Madrid. When flying long-haul these days I prefer to pay a bit more for Premium Economy in order to have extra space and a slightly better level of service. With Iberia I feel that it is not worth the additional expense and is a very poor Premium product. Whilst the seats were comfortable and the IFE good, the service was pretty sub standard. There was no pre-dinner drinks service, with beer, wine and soft drinks being handed out with the meal. Spirits were not available but there was an announcement saying these could be purchased later (No one came round to offer so assume you would go to a galley to get them). The meal was a choice between chicken and pasta - when I asked what was in the pasta the cabin crew member serving me had no idea and said I could open it and check and hand it back if I wanted the chicken instead. It wasn't bad but you really would think in 2019 that crew know what they are serving given all the issues around allergies. There was no proactive offering of a second drink and I had to ask for one, though bizarrely they did offer more bread rolls - when everyone had already finished their meal! The crew then disappeared after clearing dinner and made only cursory passenger checks through the night. Breakfast was served about at an hour before landing in MAD- the main element was a warm cheese and tomato roll that was stuck to the box it was warmed up in, and took a while to loosen. The late serving of breakfast meant there was a mad rush to get it cleared and the cabin ready for landing- this wasn't achieved and we touched down with seats not upright, window shades closed and video screens not stowed away. Overall a poor experience and if you are going to offer Premium Economy at least invest in the product - British Airways have done this quite successfully so it is a mystery that their sister company hasn't. | 3 |
Grupo AirFrance-KLM | Bogota to Paris CDG. Great experience with Air France, who upgraded us, premium economy seats are very confortable. Flight arrived on time despite a late departure. In my opinion, Air France offers the best service among the major European airlines. | 10 |
Grupo AirFrance-KLM | Bogota to Paris with Air France. The plane was very old and the screens were tiny with loads of pixels and bad resolution. Really poor selection of English movies. The wire of the headphones was damaged and the sound was so low it was hard to hear anything. The flight attendants were not concerned about passengers.The food was inedible for me. I will never fly Air France again. | 1 |
Grupo AirFrance-KLM | Bogota to Paris. I have been greatly impressed by the quality of the whole experience with Air France, from ground staff to the flight. I am reviewing the BOG-CDG segment of my trip, but I actually did BOG-CDG-MRS back and forth. All legs in Economy class, except CDG-BOG in Economy Plus (upgrade). Luggage check-in at BOG airport: uneventful, despite the date (December 22), it was rather organized, but I have to admit, the waiting time was a bit long (30 minutes). Boarding at gate level was very well organized, by groups, and they enforced the group system, which is a rare occurrence at BOG airport. This resulted in a well organized and hassle free process. Aircraft was a Boeing 787-9. This plane is a great enhancement from previous A340. Economy seat was comfortable enough, IFE with a good quality screen and a great movie and series selection. Wifi is available during the flight, quality and speed was good, but 20 Mb for 5 euros is expensive. Food has been in good quantity and super quality, I actually enjoyed it. Cabin crew have been excellent, very professional, attentive and well mannered. I never felt pressured like I nearly always feel with US companies (esp. United). I want to highlight that cabin crew have been consistent across the 4 flights I did. Finally, for my last leg (CDG-BOG), a cabin crew member was reported to have passed out like 5 minutes before boarding but they found a replacement crew member in 10 minutes. I was quite impressed! Of course CDG is their worldwide hub and they have a number of crew in stand by. I would definitely recommend Air France. | 10 |
Grupo AirFrance-KLM | Bogota to Rome via Paris. It's one of the worst airlines considering how much they charge. First problem: I wanted to upgrade (by paying the difference onboard ) I was told it's not possible. There were plenty of empty seats both in premium economy and in business. So why was I told I couldn't buy an upgrade? Second and most important issue: flight arrived a little late (5 minutes delay) but missed my connection to another flight with Air France. The terminal where I arrived was really far, had to go through security and immigration and yet when still on the flight the screen showed the connection. All I know is that it took forever to arrive to next flight and gate was closed. So off you go to the transit desk to get another flight. The attitude and the rolling of eyes is extremely annoying and to make it worse I'm told I missed the flight. After a lot of arguing there are no flights (in any class, can you believe it? Well I don't) so I'm given a room in a hotel inside the airport. The airport hotel is called Yotel and the rooms without windows are like 2 meters by 1.5. Basically smaller than a box. Such a poor experience. | 1 |
Iberia | Bogotà to Venice via Madrid. Iberia divide the boarding in 4 groups (which is ok if performed correctly), then they create lines randomly in the airport, move the lines and create chaos. When it was finally my turn and I was almost handling the boarding pass, they called my name for a passport check at the counter. They didn’t explain why, and I had to do the queue twice. Everything just didn’t make any sense, and they didn’t provide any explanation. Flight attendants were rude to me and seem annoyed if you ask something. I pushed the assistance button twice but they never came to the seat. I had to go to the back of the aircraft to get a glass of water and ask assistance to the seat screen. My food was horrible. And for a 10 h flight only one meal. Seating super tiny. | 1 |
Grupo AirFrance-KLM | Bogotá to Paris and after three weeks, return to Bogotá. In both flights the crew was polite, professional and with excellent attitude. The menu was a pleasure, full of details. Although the planes are a bit old, it was possible to enjoy the trip: enough inflight entertainment and soft pillows. Definitely, I recommend Air France. | 9 |
Grupo AirFrance-KLM | Bogotá to Paris. Air France business class is excellent! I flew from Bogotá to Paris, flight attendants were very attentive, friendly and professional. The full flat bed seats are very comfortable, I slept almost during the entire flight. Food was good (food is amazing when flying from Paris). The Inflight entertainment is great, many movies (old and recents ones) Totally enjoy flying with Air France. | 10 |
Ryanair | Bologna airport, 5 o clock,it is me and another person. Our flight to Beauvais at 6. I have one piece to check in. The first clerk agrees to let me stay in front of her desk to be next. This individual then shows up, showing everybody away and be in line. No matter what flight and what time: she says will call the flight when the time was right. At one point a gentleman started to complain and she lets his wife in. Next I voice out my problem : we have appointments set up at 13 n Paris, and at 15 we must catch the flight!! Extremely rudely she claims she has called my flight but I was "sleeping" (in front of about 100 people, so "to take my darn darn bag upstairs and see if they let you in". I run upstairs: gate closed.I face the lady (blonde, around 60 years of age) and openly tell her she need to find herself another job. She tells me we "need to get to the airport 3 hours before": what??? on a flight leaving at 6 am and the airport closed at 3 am?RESULT? Do you want to know?MISSED FLIGHT : € 230 +€ 250 approx- flying to Charleroi : € 200 (in total- from charleroi to Brussels : € 38 approx (In total)- - TGV from Brussels to Paris : € 140 (in total)One appointment (= business, money) totally and forever cancelledTHEY NEVER REPLIED!!!! NOT EVEN AN ATTEMPT TO APOLOGIZE, MUCH LESS TO TAKE SOME ACTION | 1 |
Lufthansa | Bologna to Frankfurt. On board service poor and catering almost the same. Seating is normal but on a flight i had later from Thai smile in economy plus has been much better. | 5 |
Grupo AirFrance-KLM | Bologna to Johannesburg via Paris. The staff of air France are the most compassionate people I've dealt with on an aircraft. They are focused on Customer comfort. I will recommend Air France. | 10 |
SAS | Bologna to Newark via Copenhagen. I ha a long wait for my connection to Newark on 6.35 p.m. Two hours before my departure Sas sent me an SMS: the flight was 3 hours late. I was given a bonus of 10 euro for lunch! I landed in Newark at midnight. On 19th April I had my flight at 11.30 p.m. but was late again. I left at 12.45 p.m. and arrived in Copenaghen 3 p.m. my connection to Bologna was 5.30 p.m, late by 30 minutes. It was a nightmare. | 1 |
Lufthansa | Bombay to Frankfurt in Business Class in an A340-300. Lufthansa's current fleet to and from Bombay is either the aging A340 or the aging B747-400 aircraft. Both are well past their prime and so is the Business Class seating configuration which is 2-2-2 with no direct aisle access for the passenger by the window. The dated seat design is not in the same class as those offered by rivals such as Qatar, ANA, Singapore Airlines and so on. Where Lufthansa shines is the inflight service which is top notch. The flight attendants are warm and efficient. Currently it is not worth paying for Lufthansa Business Class. The only reason I stick with this airline if the suitability of routing for my needs. | 5 |
Lufthansa | Bombay to Frankfurt in Business Class. Even with the smaller aircraft (A330) that Lufthansa has now deployed on this route during the pandemic, they have a hard time filling the aircraft. The Business Class cabin had a total of 7 passengers including us. The check-in process at BOM was quick. Lufthansa has stopped offering the GVK Lounge for premium passengers. Even in Frankfurt some Business Lounges are closed. We got access to the Senator Lounge. Even there, no food or drink service was offered, only some packaged items. Clearly Lufthansa is cutting its losses, trying hard to make up for lost passenger revenue. The flight itself was pleasant. Lufthansa's on-board service remains top notch. Now if only it could upgrade its dated Business Class seats. | 8 |
Iberia | Book BA , get IBERIA.Apparently you cannot book seats using Safari on iPad.Managed to book seats when they wrote and asked why I hadn't completed purchase.Just tried to check in , failed.Stuff booking BA I will stick with EasyJet. | 1 |
Jet2.com | Book Jet2 the majority of times - great luggage allowance and onboard food, which we always order in advance. We often fly to Cyprus, however HATE the return flight times - they really are awful… | 4 |
EasyJet | Book a flight for child to add to previously booked flights.I was dreading it after reading that you had to call, taking ages.Completed the whole process including payment on CHAT. The advisor was most helpful, efficient and knowledgeable.Can't fault the service | 5 |
Ryanair | Book a flight with ryanair it was cheap but being a nervous flyer paid for seats together while doing this it came up best seats 11a and 11b believing them I booked them now I read they are the worse seats ever no window thanks ryanair | 1 |
Vueling | Book a flight with this company at your own risk.I booked a flight from Luton to Amsterdam.The Vueling website could not make us complete the checkin online they told us this information just after paying with our money.We go to the airport 1 hour before as requested for the flight and for the first time in my life the whole crew was not there so me and other 3 passengers were looking for them in all the airport but they flied away closing the checkin 20 minutes before the checkin desk closing time. (it is written on the website 40 minutes before the flight)We called the customer service and they said there was no way to take us on board also if we had no luggage to declare they could not call the gate desk to solve this situation.So this company firstly stop you from doing a normal checkin online and then disappears before the flight so you lose it.This is crazy, at the customer service they didn't replied yet after a week.I never experienced such a bad service in 15 years of flights ! | 1 |
Vueling | Book a ticket, don't get a seat & get put into a 'waiting list' if you don't get off the list you don't get a flight. This isn't even communicated by the airline at purchase. THE WORLDS WORST. NEVER. DON'T DO IT. | 1 |
EasyJet | Book an Easyjet holiday to 15th Boutique Hotel, Lloret de Mar from Gatwick. Flights were on time and hotel was excellent. Holiday was marred by transfer experience. On outward journey we were the last ones off the coach and were dropped off with others staying at same hotel at a bus stop. Told our hotel was down the street on the right. It wasn't. It was three blocks over and a walk of 450m. On return leg the transport never arrived. After contacting Easyjet and transport provider we were told to take taxi to airport and get receipt. Have made claim and awaiting refund. Might use Easyjet again if claim settled promptly but not if it entailed a transfer from Barcelona.Update five weeks later. Refund now received. Very nice email from Anna at Easyjet with apology saying transfer company accepted responsibility. Took longer than hoped but pleased with outcome and customer service. | 3 |
Grupo IAG | Book business class Dalaman to UK.The flight was very good and the luggage was prioritised, which was great.Lounge access Dalaman was pretty poor, only one alcoholic drink allowed. Food was ok ish. Staff were friendly. Internet access not so great. | 3 |
Air Europa | Book carefully with this airline! There is a $120/bag hidden luggage fee for the 1st checked bag lurking somewhere in the small print. Obviously designed to trap the unaware traveller. Now I know, and you should too. I just saw the head of a family of 7 pay 7×$120 to check their luggage. How do we customers fight back? By spreading the word and choosing airlines wisely. | 1 |
Ryanair | Book family flights from Manchester to Carcassonne before covid couldn't go last August because of covid so had to pay over £400 to change this year 2021 still can't go because of covid Ryanair are not giving me an option to change for August 2022 so Ryanair have stole over £1,600 from me would love to hear what they have to say about this. i will never fly with them again hope nobody else does | 1 |
Grupo IAG | Book flight from Dublin to Miami, entered credit card details then for error message "if you do not get an confirmation email with 30 mins need to rebook". No email after an hour so rebooked only to get 2 emails later that both booking made and charged. Been onto chat and phone for 2 days only to be told I have been refunded £108.00 for flights that cost over £3000.00 and they don't know why I have not got a full refund, pathetic! | 1 |
Lufthansa | Book flight to Barcelona March 2020: Pandemic, requested a refund, took over 1 hour to get to a customer representative (understandable as everyone is cancelling due to COVID19). CSR said it'll be refunded in 2 weeks. April - October 2020: Called 3 additional times during this period to request a refund. CSR said it'll be refunded in 2 weeks, every single time we called. We waited over an hour each time. I gave them the benefit of the doubt each time because of the circumstances. November 2020: Finally received a refund after 8 months. I understand the situation we are in with the pandemic. I don't care about the long call times as that was to be expected, but stop lying to everyone. Stop saying it will take 2 weeks when that just isn't true. I was going to submit a chargeback December 1, 2020 if I did not receive my refund by then. It took over 8 months, 4 calls, and a bunch of lies by CSR to receive my refund. | 1 |
Vueling | Book flights for September. #Vueling have changed the flight dates and they are useless to me. But up to now refusing to refund my money | 1 |
Ryanair | Book my flights for family of 4 which we could no longer go , dates were changed Ryanair gave me the option of refund or vouchers, I chose refund the money was in my account within 5 working days , not so lucky with the hotel I booked through travel republic hotel closed for months they never even told us , Ryanair will definitely book you again please god | 5 |
Norwegian | Book regularly on Norwegian as they dominate the routes I fly but their site is really old school. Don't remember my choices, crashes too much...hopefully they maintain their planes better than their technology. | 2 |
EasyJet | Book this airline if you like pain, horror and sorrow. After going through security and about to board, they will cancel your flight (a 10pm flight in our case) and tell you to wait till 2.30am. So you sleep in the airport and by 1am when you start queuing again(at a different gate), they will now tell you that they have DOWNSIZED THE PLANE hence you cannot board. They ask you to waiton the side as they are overbooked and if you are lucky that some people will miss their flight then you can board. Finally they cancelled the flight at around 3am! That was our experience for a Bristol to Faro (Portugal) holiday that they messed up. WHAT A SHAMBLE OF AN AIRLINES! How come the regulator have not shut them down. THEIR SERVICE IS BELOW WHATYOU FIND EVEN IN 3RD WORLD COUNTRIES. | 1 |
EasyJet | Book two holidays via Easy jet. At time of booking I was unable to choose and pay for seats as the flight reference was not available. However, when I checked the flight, people who were purchasing just flight tickets were already choosing their seats. In addition when looking at the same holiday days later booking seats was available. It seems illogical that when booking you cannot choose (and pay) for your seats. I would have thought the company would welcome extra revenue. When contacting them the response was pretty unhelpful and we have to wait for the flight reference to appear on our holiday booking details. Why is there such a mismatch in the booking process? | 1 |
Pegasus Airlines | Book with Pegasus at your own peril. Don't say I didn't warn you.My issue: Pegasus staff was unable to check me in and issue me a boarding pass for my connecting flight due to "system error" almost to the point that I missed the connecting flight.I had a HORRIFIC experience with Pegasus.Pfb the detailed ordeal I went through.I had booked London STN to Dubai DXB, with transit at SAW (Istanbul).My ordeal started with Pegasus checkin counters at London STN airport. The staff checked me in for Stn-Saw flight, but they were not able to check me in for my connecting Saw-Dxb flight. Without trying hard enough, I was told that there is a system error and boarding pass for the second flight will be issued at Saw airport itself.Checkin through their app wasn't working either!!Now in plane PC-1162, first thing that happened was that despite pre booking my meal, my name was not in flight attendants list. I had to show a print out of my ticket to convince them, but not a big deal. The bigger problem for me was that flight started late by 40 minutes. I was originally supposed to land at SAW at 8:20pm, and take connecting flight to DXB at 9:50pm (Turkish times). Now with first flight delayed by 40 mins, I was worried that I would have very little time left for interconnect. I spoke with possibly the head flight attendant, and he assured me that I have nothing to worry about, and that the flight would now land at 9 pm, and I have enough time to board next flight. He said after landing at 9, it will take 15 mins for pessengers to disembark, and another 15 mins to walk over to transit section, and that I can catch flight till 9:50. All of this information was wrong.After alighting from aircraft, I was at Pegasus counter at 9:15 pm. And I was astonished when the staff at the counter was also not able to checkin saying that system is giving her an error. She also told me that I have 20 minutes to catch the next flight (ie till 9:30, not 9:50 as mentioned by flight attendant of first flight). At 9:20 pm, she was somehow able to print me a boarding pass (thanks to her). And then I ran to transfer area, only to realise there is a security checkin again (again something that head flight attendant of first flight didn't mention). I had to request other passengers to let me pass through first, and then I had to sprint for another 10 mins, as the area from security checkin to the boarding gate was huge. Finally I was able to board the bus for flight at the last minute of final boarding call, with half of my stuff in my hand, my bag half open, and I out of breath gasping for air.So if you are ok with delayed flights, and staff unable to print you boarding passes, then yes Pegasus is the flight to book. All the best with that. | 1 |
EasyJet | Book with confidence claim is nonsense. Due to covid I couldnt fly. I couldnt claim or get a voucher. I couldn't change my flight online and after hours of waiting was told that Easyjet has a non-refundable policy and lost £165. Its sharp practice that shouldn't be allowed. | 1 |
EasyJet | Book with easyJet at least once a week. The new app introduced this week is so bad I'm seriously considering just flying BA. Not found the option to add my EasyJet Plus membership yet. Why do companies change a perfect working system toto something awful to use. The app was brilliant before this nonsensical change!!!! | 1 |
Jet2.com | Book with jet 2 to go turkey on the flight on the way there a guy was smoking in the toilets I had children on the plane so of course I complained to the women on the cabin crew as it is agenst the law to smoke on a plane she didn't do anything and when I questioned her on this I was told not to tell her how to do her job! On my return flight I was handed a sheet of paper to sign, this paper was saying I was being argumentative and disobeying crew commands this is not true! No one gave me no command and argumentative how because I asked why nothing had been done about the guy smoking and it wasn't just once she was told , she was told by several people on that plane the guy had more than one cigarette and also he was vaping!Emailed Like I was asked to and to this day I still haven't had a reply this is absolutely ridiculous to say you are supposed to be a major air line! | 1 |
Ryanair | Book with literally any other no-frills airline. Refunds are impossible with this airline - worst airline ever | 1 |
Jet2.com | Book your flight late, carry small hand luggage only, and don't go to the expense of reserving a seat ( I was flying solo) and Jet2 punish you by denying you online check-in. So I had to stand in huge queue for both flights to get my boarding pass. Airport staff also frustrated as it causes them unnecessary work.Shameless profiteering. | 3 |
Ryanair | Booked & paid for a private transfer through the Ryanair app but the transfer didn't turn up and the phone number provided didn't work. Sent lots of complaints but I'm being completely ignored. Taking a customer's money, not proving the service or responding to complaints is tantamount to fraud. How is a plc allowed to get away with this? | 1 |
Ryanair | Booked 'Priority' tickets and was treated anything less than a Priority.All 'Priority' passengers on our flight were let through first - and then asked to move to one side while all non-priority passengers were let through to board first - DO NOT WASTE MONEY ON PRIORITY | 1 |
Norwegian | Booked 10 tickets for a hen weekend to malaga last year, Norwegian already changed the outgoing flight (brought it forward by 4 hours) this was a pain, but accepted. They have now cancelled the return flight and put us on a flight 12 hours earlier. meaning we miss the whole last day. shocking way to run an airline, just book easy jet or ryanair, never had this sort of issue with them | 1 |
Grupo IAG | Booked 12 tickets for my family to go to my daughter's wedding. After a flight cancellation on the last 10 travelers and later flight delay on United, our Aer Lingus flight was missed. (Aer Lingus booked the first 7 tickets but said they were out of seats on the United flight, so they had me book the last 5 directly.) 4 Tickets were rebooked on United but since Aer Lingus refused to release the tickets for the last 5 travelers, they were left in Newark. Had to purchase new tickets on Norwegian the next day. Aer Lingus left a family with a special needs child at the airport and refused to help. Customer service was non existent, wouldn't provide a person to talk to and said the only recourse was to file a complaint on line. The answer to the complaint was United Airlines ruined the plans, but Aer Lingus is not responsible. | 1 |
EasyJet | Booked 2 Holidays with the NHS offer of £25 Gift Card for Amazon.Should have received 2x £25 Gift CardsNow they are refusing to authorise the provider to issue them.FULL ON SCAM!!!!! | 1 |
Grupo AirFrance-KLM | Booked 2 business class tickets Paris to Rome. Checked in and my partner and I were not seated together. It was explained to us that we could ask passengers to relocate and swap seats onboard. Boarded the plane only to find out business class seats are identical to economy seats..! They just leave an empty seat next to each passenger..! So, if you are flying as a couple and wish to seat together there is absolutely no reason at all to purchase business class fares. This airline is sneaky and dishonest in my view. I recommend choosing another airline other than Air France as there are many quality alternatives. | 1 |
Ryanair | Booked 2 flights to Italy for the summer and chose the refund option for my cancelled flight. Since then I have heard nothing back from them even though I have tried to contact them | 1 |
SAS | Booked 2 return Sydney-Copenhagen Business seats. We travelled with partner airline Thai Airways to Bangkok first. Good flight! On landing in Bangkok were met and told the seat allocated to us on SAS would not recline and there were no other seats available. As we had a connecting flight and a hotel booked one of us had to except this broken seat completely upright rather than the sky bed. Once airborne none of the audio equipment functioned in either mine or my husbands seat. Hence we sat for over 11 hours in this state. Our flight attendant was extremely apologetic and I was to understand the seat was broken prior to leaving Copenhagen which would have given ample time to find another business seat for paying passengers. Surprisingly the purser didn't even do us the courtesy an apology. We tried to discuss the matter with SAS office in Sweden on arrival to no avail. We have our return flight this Thursday back to Australia. Will keep you updated as to this trip. | 5 |
Grupo AirFrance-KLM | Booked 2 tickets for me and my wife for £338.40 on 3/4/22. Paid by debit card and £338.40 showed as pending withdrawal on my bank account. Got email with booking reference and correct itinerary. Then got an email with my e-ticket but no e-ticket for my wife. 2 days later the pending £338.40 changed to £144.20! 10 days of chasing this on messenger but just robotic responses. When an agent does respond, it's clear they haven't looked at my issue and are just spouting scripted nonsense as stalling tactics. No idea what more I can do to get klm to fix their error. Do yourself a favour and use another airline. | 1 |
Ryanair | Booked 20kg bag for an inordinate amount of money and the boarding pass shows Priority plus one. Tried to chat online with customer services and they refused to acknowledge what a waste of time me trying to confirm our actual booking. There's a reason why we always say to ourselves this is the last time we fly Ryanair | 1 |
SAS | Booked 3 flight tickets where we were charged extra money for choosing seats in advance, when checking in we found out that our seats were taken by other passengers, and when we complained to staff then they asked us to send a claim via online service and ask for refunding.This is very shameful service from airline company like SAS. SAS airline was good but only in old days, not anymore. I think by shifting all their software development to China , it gets worth and worth. | 1 |
EasyJet | Booked 3 flights and 3 flights cancelled due to covid 19 easyjet refusing refund used easyjet a lot in the past with my son going back and forward to uni will think twice about booking in the future , im really disgusted | 1 |
Iberia | Booked 3 months in advance and 520 EUR per person are reasonable for flights to BOG. So we added even prebooked seats at exist rows (35-65 EUR per flight and person) - highly recommendable! Iberia-flights to non-Schengen starting in MAD at satellite Terminal T4S - not very convenient to reach - plan extra time - min 15 mins compared to T4! Boarding in groups, however, in reality completely chaotic - no announcements, so everybody pressed himself to the gate. Because of that departure 20 mins delayed. Seats at exit row very pleasant, this A340-600 had the new entertainment system. Individual screens, a lot of movies, even in german. Offering also Wifi and connectivity for also reasonable prices (but didn't try). Meals tasty (one dinner - choice: meat,chicken or vegetable) and two snacks and drinks without limitation. Arrived in BOG with 30 mins delay due to heavy winds over Atlantic - however, unexpected relaxed and felt well. Will book them definitely again to south-America! | 10 |
EasyJet | Booked 3 nights in Krakow for New Year, just got back yesterday. Flight out was diverted to Ostrava in Czech Republic due to adverse weather conditions in Krakow. Pilot told us that we needed to get off the plane and EasyJet would send buses to transfer us to Krakow. 2 hours we waited outside Ostrava Airport only to receive an automated message on EasyJet App (screwed if you weren't checking it...) telling us that we needed to make our own way to Krakow and claim "reasonable costs". Arrived at our hotel at 16:30 (should have landed in Krakow at 08:40..) after taxis in Czech Republic were refusing to take us given the distance, took us over 2 hours to find a taxi driver willing to transfer us. We had booked tickets to Saltmines for 17:00, but due to EasyJet abandoning us in Czech Republic the money I spent on these tickets was wasted as we did not have time to travel to Saltmines. Then to top matters off, our private transfer home (booked through EasyJet) cancelled at 22:00 on 31st (in Polish...) and we had to book an urgent Uber from hotel to Krakow Airport and almost missed our flight home.Made a claim for the transfer cost from Ostrava to Poland only to receive an email back stating that I would not be being reimbursed because "EasyJet do not provide reimbursement".Customer service is just absolutely shocking! No direct communication from EasyJet confirming we needed to make our own way so had I not have activated my mobile data to be able to check the app, we would have stood at diverted airport for hours waiting for the bus which was never arriving! Then to refuse to pay the reimbursement after the app specifically stating that they would be reimbursing.. And I am still waiting to be told by EasyJet that my transfer back to Krakow Airport was cancelled!The whole thing was just an absolute shambles. I lost my entire first day in Poland and was only there for 3!The two stars | 2 |
Ryanair | Booked 3 return flights for my birthday trip (cost over £600 which is a joke in itself!) which were obviously cancelled due to coronavirus. Ryanair left the cancellation to the last minute and their website continually told us our booking reference was unrecognised when trying to process the refund offered after cancellation. After eventually getting this processed on 20th March, I received 2 emails in the weeks after advising not to worry because my refund would be processed albeit it would take a while due to the high volume of requests. Again this is understandable. However tonight I have received an email offering me vouchers to rebook flights within the next 12 months and if I want a refund to apply AGAIN. This is completely unacceptable as a resolution. There are no guarantees as to when we will even be able to travel safely again!!! They are not responding on their social media or live chat and it's impossible to reach them by phone due to my work schedule and their high call volumes. They have no concern as to how they are financially impacting their customers. We are entitled to our refund, especially in a situation like this when most people are not receiving a full salary!!!Absolutely vile service and I will definitely be thinking twice about using them for flights again. | 1 |
EasyJet | Booked 3 return flights to Belfast from Glasgow due to fly out on September 21st for a convention.said convention was cancelled and I phoned to politely ask for a refund or possibly a voucher only to be told that i would only get 39 pounds government tax back and no chance of a voucher.will not be using this sham of a company again. | 1 |
Air Europa | Booked 4 flights in January 2020 for trip to Madrid in May 2020. Due to Covid this was cancelled and we got 4 vouchers, after 12 months (May 2021) we requested the vouchers to be reimbursed. Never received any money. Did contact them 10 times, nobody can give any date. Customer Service difficult or even not reachable. Poor service. Never again. | 1 |
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