Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Booked a flight after very long hesitation (i am Austrian citizen, and i am stuck in the UK) which is not Ryanairs fault (Lufthansa), but today at 09:10 i booked a flight from STN to VIE, which i got the confirmation E-Mail at 09:13 even checked in allready,... then booked my taxi (for £215,-) to get to the airport, just to recieve an E-Mail at 10:01 (48min after confirmation) that they have canceled my flight! So then instead of canceling the payment right away (like any decent business would do) it was only authorised at that point, they sent me an E-Mail later to offer me a Voucher, or a refund within 7 days! Seriously i have never complained about Ryanair because i thought you get what you pay for, but i did take the fully flex tarif which is 106£ and i thought fair enough then they will offer a decent service,... WRONG! I used Ryanair so many times and i was always pleased with their service because i thought it is great value for money, but today i had to experience what other people complained about a lot.Their customer Service does not even exist if you book their most expensive tarifs and it is shocking how Airlines are dealing with the COVID situation. This situation is bad for all of us, and i do hope people will keep in mind how the airlines abused our dependency on them during this crisis whenever it is over! I hope people will think twice before booking any flight (i will sure do).Update 09.02.2021Instead of canceling the pending payment (was pending until today morning) today they finally took my money, just to keep it for a few weeks until they have to refund me (which i allready asked for)I am sorry Ryanair, you did loose a customer now! Never again!Update 18.02.2021Still no refund. The only reply from Ryanair still is " Sorry we can't help you with your request" this is it!Update 22.02.2021Tried to go thru compensation just to learn, because of COVID i am not entitled to compensation, contacted my bank to try to get my money back, Bank refused (Thanks to N26 & Mastercard) now i still not a penny from Ryanair, they do not bother about answering E-Mails, they do not refund money, please do avoid them and do hope after the COVID trouble, people will remember the good and the bad companies! Ryanair will be avoided in future!Just spoken to the German Ryanair Hotline (seems the only Hotline actually answering the phone) and they told me that the Refund will take 28 working days!!!!Summary:Ryanair sold me a flight which never existed, then informed me 48min after the booking confirmation, that the flight is canceled and instead of stopping payment at that point they took my money one day later, now they refuse to return the money and keep it for 28 business days! Seems like this is the new business model for Ryanair, speculate with customers money while they wait for Refunds! | 1 |
EasyJet | Booked a flight and added baggage in the hold, instead of the cabin. I noticed immediately and called easyjet to make them aware.Easyjet were horrific to deal with stating "its your problem" and that they couldn't change it, despite me just making the booking and the flight being 4 weeks away.Absolutely disgusting customer service for a disgusting airline.Only saving grace is im Jet2 on the way home. | 1 |
Lufthansa | Booked a flight and afterwards needed to change the surname because of marriage. And then the problems started. At first call centre told that it's easily done for 25 euros.Then on second day they told that booking needs to be cancelled and rebooked with new surname (and without refund). Than day later they said that they will do name change for 170 euros. Than one more day later they said that everything is done and for free, although hour later checked in website and booking was unavailable. And then in day before flight they say that because of new booking they made for me, the flight is no more available and old booking was cancelled and there for will need to find a different flight, although when I checked there still are seats available. The flight is in 16hours and I still have no clue if i will be flying with it or i need to find new booking. | 1 |
EasyJet | Booked a flight and chose cabin bags rather than hold luggage in their utterly confusing website. One phonecall and £60 for the privilege or sorting it out. I hope somebody reads this and chooses another airline as a result, costing EasyJet more than £60 in lost revenue than they've charged me | 1 |
EasyJet | Booked a flight and had it canceded due to lockdown, chose to take a voucher so the business would not close down. Rebooked after lock down, and had this flight canceled too, tried to get refund and was told because it was a voucher they could not refund any money. Dont want to see the business go under but they dont help themselves, Very poor show. | 1 |
EasyJet | Booked a flight and had it cancelled due to lockdown, chose to take a voucher so the business would not close down. Rebooked after lock down, and had this flight canceled too, tried to get refund and was told because it was a voucher they could not refund any money. Don't want to see the business go under but they don't help themselves, Very poor show. | 1 |
Grupo IAG | Booked a flight and money was taken from my account however no email confirmation was received. When I reached out via Instagram I was informed that my booking went through and provided with a booking reference. When I arrived at the airport the check in staff informed me that there was no ticket with that reference. After an hour of taking and calling, I bought another ticket but again received no confirmation email from that payment either. Once I arrived back at Heathrow, two different teams in T5 couldn't help. No customer relations phone number and countless calls and iMessages later and still no response. Ridiculous and shocking customer service | 1 |
Ryanair | Booked a flight and parking at stansted airport for August 2025. Ryanair cancelled the return flight from dubrovnik on the day I booked only to ask whether I would like to to reschedule for an earlier or later date. The following day return flight was accepted however the booked car parking place I could not reschedule unless I cancelled the booking and re-booked which would mean losing £90. Ryanair who i booked the parking through are not interested and not willing to reschedule the parking for the extra day. This is not acceptable for a multi million pound company who changes flights without offering compensation for something out of my control!! | 1 |
EasyJet | Booked a flight and select upfront, extra legroom seats which claims to offer 2 cabin bags. Unfortuneately this is not shown anywhere until you check in and while I have 2 cabin bags for the return journey only I was shown on the outward leg. Now it is too late to check in cabin baggage only checked luggage which is UIMPOSSIBLE to do for just one leg.So contact customer service by phone, but NO. Due to a tchnical issue no phone contact!!WHAT IS GOING ON!! | 1 |
SAS | Booked a flight and was sent a confirmation number and was charged for the flight. SAS canceled my flight and booked me on another of their flights without informing me. I booked a nonstop and they booked me on a 1 stop with a very different departure and arrival time. When I wanted to cancel the new booking, they would only issue a credit. So I had to find another airline that was able to get me to my destination at the desired time and am stuck with a credit from an airline I will never use. | 1 |
Ryanair | Booked a flight at 10 pm on a Friday to Dublin. They then change the flight time to 5:15 pm and refuse to refund the money. What sort of scam are they trying to pull take your money when it's good for them and then go and change the flight time. Customer service team lesson helpful complaints procedure even worse. Don't even bother booking with them again. | 1 |
Wizz Air | Booked a flight earlier this year. Within a month of booking, had an email to say the flight schedule had changed - and offered me a refund of 120% Wizz credits (an actual £ refund was only possible via accepting credits as a refund first).The new flight details were not suitable, so followed the instructions to request credits, and then heard nothing further (and no credits were added to my account).I then spoke to customer services who were apologetic and said they would arrange for the credits to be provided.Again, the credits were not provided so I filed a complaint - in response to which the airline said that as I cancelled the flights (on the date I spoke to customer services, so presumably cancelled by the agent I spoke to) I would not be entitled to any form of refund.I then called Wizz Air again who said there was nothing they could do.Terrible service throughout and as it currently stands, Wizz Air have defrauded me out of c. £100. | 1 |
Iberia | Booked a flight few days ago from Valencia to London Heathrow via Madrid Business class.Everything from check in until landing in Heathrow was terrible.Staff were so unprofessional! No manners, not helpful and incompetent!When I arrived at Heathrow I discovered that they loaded my three suitcases into the wrong flight! And wont be getting them for few days! Can you imagine in this day and age loading passengers belongings into the wrong plane when everything is automated now days! This tells a lot about the company and thier professionalism.Horrible experience and I would never fly with IBERIA ever again.You've been warned. | 1 |
Ryanair | Booked a flight for 2155 hours.They have had a schedule change - flight now departing at 1600 hours. As I am on a rota to work that day, I can't travel to the airport in time for 1600 hours.No refund permitted | 1 |
Vueling | Booked a flight for 26. November. They rescheduled for the next Day.. Wouldnt recomend.. | 1 |
Vueling | Booked a flight for 6 people, Barcelona to Manchester,return flight after a cruise, inbound Ryanair.4 weeks after booking one of 6 diagnosed with breast cancer.Medical certificates sent to Ryanair RCL and Vueling. Ryanair without hesitation gave full refund despite not being their policy, RCL likewise.Vueling first asked for proof all 6 were related, birth certificates and marriage certificates where names had changed, next more proof from consultant for treatment timescale, and latest they tell us timescale of flight invalidate claim.On trying to telephone Vueling to discuss case my wife twice had the phone put down on her by the same person.The flight was booked before diagnosis.On 6th January 2 operations later waiting for timescale of Chemotherapy and radiotherapy which is minimum of 6 months before decision could be made on flight which was due on 31st May.Vueling treatment of people who are in a distressed state beggars belief. They just try to grind you down. Well not this guy. the claim is still ongoing and we will not bow to their tactics.Never booking with them again suggest no-one else does. Totally disgusted. | 1 |
EasyJet | Booked a flight for 7 in the morning to attend an event at 6. Easy jet moved our flight to 10 at night - no good to us as we would miss our event. They alerted us of the change by email TWO days before the flight. All other possible flights are now booked or 3 or 4 times the price. ABSOLUTE JOKE. | 1 |
Ryanair | Booked a flight for my daughter to return home for Christmas through the Ryanair app and my account there on.as I have at the end and beginning of each term for three years.I have used this process for other bookings and always without issue.This time, the flights were booked and I received the usual confirmation email from Ryanair.I then received a second email stating that I had made my booking through a "third party travel agent with no relationship with Ryanair and because of this I would have to visit Ryanair verification website and pay a fee to have them take personal identification data including a photograph, or wouldn't be allowed to check-in online or even view my booking.I could check-in at the airport (for a fee) but I would still have to "verify" before boarding at another additional cost of €50For a Ryanair fault!Phonecalls (many)Online chatEmailsTwitterGot me nowhere. Catch-22Give us your personal data or your booking is blocked.Unblock your booking by giving us your personal data and €No! This is your mess up and I'm not willing to give you personal id data to which you have no right at law.I'll have my money refunded and book with another airline.On no you won't. We have a no refunds policy.There has got to be laws against this.It is my belief that it's a deliberately policy of Ryanair to rip you off. Both financially and your personal data via this bs. IT problem. | 1 |
Lufthansa | Booked a flight for my son in September from Birmingham to Munich. We had to cancel the flight because he had Covid. After countless emails to customer relations I am still waiting for a confirmation of the cancellation from Lufthansa which I need to claim on the insurance. I don't even get acknowledgement they receive my emails. Tried phoning but only get referred to customer relations. Absolutely appalling! Going on the train next month to Munich | 1 |
Ryanair | Booked a flight for my son on the Ryan air website from Stansted to Pescara to meet with his grandfather and sisters, the Ryan air website is ambiguous in the fact that when booking it simply asks for how many tickets and not travelers over the age of 16 or 18. As is the case with all other airlines i have booked with.After booking and paying it became apparent that Ryan air will not accommodate in any shape or form children travelling unaccompanied.Having spent the best part of the morning trying to contact Ryan Air and eventually an extensive search on google which showed results from numerous irritated customers I found a number and eventually spoke with an arrogant and rude agent who after 10 mins of hitting a brick wall refused even to allow me to speak with a manager, the only option I was given was to purchase another ticket and send an adult with him..... I live in CANADA how is that even possible, still hitting a brick wall he eventually gave me another number which was in Ireland.Called and was met with an equally abrupt and rude customer service rep and once again failed to get any result with either a refund or a credit to book another flight at a later date.An email to a senior manager was returned with address unknown and then another mail sent to the senior customer service manager was answered with 'You should have read the small print'' to which I replied your website is ambiguous and misleading when it comes to the age of travelers when booking. I was told I could re-book for a later date or change the name on the ticket for an adult. This I tried to do only to be met with a re-booking / renaming surcharge of Euro 50 to change the name and Euro 110 to change the flight date. and changing the date is not straightforward, you hit a wall there also . . . Prices are likely to increase so we are unable to change your flight at this time!I will never entertain this cowboy outfit again, end result is I have lost Cdn$250 and been forced to use another airline and pay for another ticket so he can travel to see his grandfather and his sisters.My son travels regularly between London and Calgary on his own with no need for an escort (one would be provided if needed) with multiple airlines.Be very careful before committing and purchasing a ticket with these crooks, customer service is not in their vocabulary!Ryan Air = Complete Joke | 1 |
Lufthansa | Booked a flight for myself and a partner. We had to cancel my partners ticket. When I contacted Lufthansa to cancel that ticket I was very specific that it was my partners that must be cancelled. Instead they cancelled my ticket.They decided to resolve this by refunding me the value of the ticket. Besides this being a ridiculous solution it is now 7 months later and I have still not received the money for the ticket.They make it impossible to contact anyone about when and how the refund will be made. I am sent in circles and I am worried I may never see that money again.Truly the worst airline I have ever dealt with. Their mistake has cost me 100s of euros and hours of stress and frustration and still no resolution. | 1 |
Ryanair | Booked a flight for next September, site told me only 5 seats left , I wanted 4 , only wanted 10kg luggage and golf clubs each . Only allowed 20kg and priority boarding. So booked and thought I could call and change the next day …no chance . No understanding of how rubbish they are !!! | 1 |
Ryanair | Booked a flight for the 3rd of July for 7 days. Had a accident at work and my foot was broken. Sent in the relevant forms to Ryanair saying I'm not fit to fly. Then I get a email saying the flight date has changed to the 2nd of July which is a Friday. I can't go then as I have booked from the 3rd to the 10th and Ryanair want to fly back on the 11th. Tried to get a refund 1 on medical grounds and 1 because of Ryanair adding 2 extra days. I will take this further with the CAA and other legal routes. Ryanair discuss me | 1 |
Iberia Express | Booked a flight for three persons from Madrid to London on 03/12/2019 under ref JLR5EZ, which cost me 206.73€. The flight was scheduled for 02/08/2020 but was cancelled due to COVID pandemic on 17/06/2020. After calling their Spanish customer service no (there appears to be no English telephone no) they said they would process a refund. I received an email confirming as such on 17/09/2020. It is now almost 10 months later (July 2021!) and I have still not received said refund. I called them multiple times to chase the refund only for them to tell me it had been processed in September 2020. They have blamed by bank for the payment not processing without any clear evidence. I have contacted my bank who have confirmed they never received any funds from Iberia Express. Unfortunately, I am outside six-month timescales for a chargeback (which seems unfair given the unprecedented nature of Covid and the usual delays with refunds) and have not been successful with a Section 75 claim given the individual ticket prices were less than £100 equivalent, despite the total price being more than this. There is no email address on Iberia Express website to complain to and they are ignoring me on all forms of social media (facebook, twitter). They are also not registered with any relevant ADR so I am unable to take this route to get my money bank. It looks like I've had similar experiences to others, so I would just say avoid at all costs and never use this airline. They are scammers who are exploiting the Covid pandemic to recoup some of the money they've no doubt lost. But the damage to customer relations will surely be irreparable - certainly this will be the first and last time I ever book with them. | 1 |
Ryanair | Booked a flight for two of us & we both checked that we had paid £140 for luggage & seats. When we got to the airport they said we were only allowed 10kg in the cabin. We had no cabin luggage but there was no leeway , it cost us another £200 . I have booked lots of flights before with other companies with no problem. When I asked 3 times what we had paid £140 for they wouldn't give me a reply, just kept saying they didn't give refunds. Cost us £340 for seats & cases!!! LOW COST AIRLINE WHAT A JOKE . Would never fly with them again. Awful coffee & one of the stewards wasn't very friendly either. | 1 |
Ryanair | Booked a flight for £280, 6 months in advance. The day before the same flight is £110 cheaper, with a bag and a seat. The random seat allocater gave me a seat right at the back near the toilets, even though there are plenty of available seats which clearly won't be taken since the flight is in less than 24 hours. I'm sick of tired of this airline making a mockery of their customers, they don't care about anything except squeezing as much money as possible out of people. | 1 |
EasyJet | Booked a flight for £36 for a christmas gift but plans changed and booking was cancelled 3 hours after booking. According to the bookings page it said a full refund would be about 28 days later if cancelled within 24hr after booking. A month later and contacting the credit card company I find out there is a £49 cancellation fee and since that is more than the original booking there will be no refund. Pretty sure if a refund would be made without the hidden loops there would be more sales overall. Don't recommend. | 1 |
EasyJet | Booked a flight from Alicante to Glasgow for 0745hrs Tues 30th July 2024.Paid up front for a forward seat and priority boarding. Was let through gate security as a priority after which I ended up on a bus with everyone else. Didn't actually board the plane as a priority due to the mad push to get off the bus.Having paid for priority and not received it when will I get my refund? | 2 |
Lufthansa | Booked a flight from Amsterdam to Japan. Having Lufthansa tickets at this time - when Lufthansa is clearly dying - has been a scary journey where I was mentally preparing to lose about 2000EUR.This company was so sketchy and shady that I felt anything was possible (in a negative way). It has been a GREAT relief that I received my money back now, as the last months have felt like Russian roulette.. Where I could keep on adding more money for keeping on to change our flight (which was presented to be for free at the start)It seemed like Lufthansa was trying to trick us into cancelling for a minor change (which would probably mean we got only a tiny amount of money back), or make us change the flights again (for which they would ask 400EUR again). Strange mails kept coming, they kept being vague and shady, and of course nobody through mail or phone can tell you what your ACTUAL options are.TIPS:A. Don't be tricked about mails "needing your confirmation".B. Even if the email says you will get back money when something is cancelled OR changed more than 2 hours, please know that probably Lufthansa reads this as: cancelled AND changed more than 2 hours. (We found this out through calling the Japanese office in Japanese, as we expected their customer service might be a little bit better. They were still shady, but indeed a tiny bit better). As a result, don't think you get your money back for a small cancelation with a new flight number --> they are doing this to trick you into thinking "aaah a part of my flight is cancelled, so now I'm officially able to get a full refund!".C. Have patience, as the current world situation is tricky and chaotic, Lufthansa might be forced to create a bigger change/cancelation at a later point which actually WILL make you eligible for a full refund. This is what happend to us, and how we got our money back.I know how extremely lucky I am to get my money back. However, my trust in Lufthansa is gone forever. Definitely won't take the risk of booking again.. | 1 |
EasyJet | Booked a flight from Amsterdam to London and back. The outbound flight did not take off. When I reached the airport it was delayed by 5 hours and then the board said cancelled. I booked the next flight (a new flight) and went anyway. The return flight was cancelled again (after our being on board for 2 hours) and a replacement flight was arranged on the following day (14 July). I could not afford that delay and took the Eurostar back. I understood that since I did not cancel the return flight I could not get compensated for it. But the onward flight had been a problem with the Airline. I filed for compensation and after 2 days got the message that I was not eligible for it because I did not travel on the flight. A cancelled flight and I was supposed to travel on it. I spent half an hour with an agent with capacity for inefficiency. She took fifteen minutes to grasp what I was looking for. And then she said the outbound flight was Delayed and Not Cancelled. I asked her why the board displayed Cancelled and whether the flight had taken off. She replied she could not say whether the flight had reached London or had taken off, but it was delayed for more than five hours and since I was not on it I was not eligible for a compensation. In the end I gave up. I'm never going to travel EasyJet again. | 1 |
EasyJet | Booked a flight from Amsterdam to Naples. Everything was ok until the flight was canceled. Firstly, we haven't received an email about the cancellation. We found out about this at the airport. We made an attempt to reach customer service, but this turned out to be quite a task. After 2 hours it was finally recorded. The employee asked for the booking number and before we could name it, she hung up. After an other 40 minutes in the queue again, I hung up.Thus, a very bad service. Now we don't have a holiday and we don't know where we stand. | 1 |
Turkish Airlines | Booked a flight from Athens via Istanbul to Cape Town. First flight was kinda ok, even if my seat was changed from isle to middle seat without any notification. Arrived in Istanbul, 12 hours stop over, planned departures 01:55 next morning. 60 min before departure I was informed that the departure time will be delayed by 7 hours, so next morning. No help at the airport whatsoever, no food, no accomodation, no service.Checked FlightRadar 24 and figured out that the aircraft arrived in time from it's precious flighr, so must have been a crew issue.On top: The IST->CPT flight is delayed at least 6 hours every second day. Why don't they change the schedule?Flight itself was bad, unfriendly staff, only breakfast an hour before arrival, not enough drinks, broken seat.As my ticket started in EU I asked for compensation. Few completely misleading answers before they stoped communication.Lawyers involved | 1 |
Vueling | Booked a flight from Barcelona to London. Could not check in on line as it wouldn't allocate a free random seat. Message said to check in at the airport but on arrival there were no staff on the check in desks and only the self check in machines available. The machine wouldn't allocate a free random seat either forcing me to have to pay 13 euros per seat. I appreciate this isn't a huge amount however I was not bothered where I was sat and booked on the understanding I could be allocated a free random seat. There's no way of contacting Vueling as the phone line is all automated and no email address. Shame as everything else was good but won't be using this airline again on principle. | 1 |
Lufthansa | Booked a flight from Birmingham to Düsseldorf through Lufthansa. As part of the Star Alliance they booked this with Swiss Air which meant a transit through Zurich.Ten hours before our flight the Zurich to Düsseldorf leg was cancelled. They then offered us an alternative via Frankfurt with Lufthansa. Unfortunately the Frankfurt to Düsseldorf leg meant a six hour wait in Frankfurt. This was totally unacceptable so we cancelled this leg and hired a car which meant we would arrive in Düsseldorf in time for my wife's 65th birthday party. Now we are in Düsseldorf and cannot get checked in for the return journey with Swiss Air. After spending three hours online with chat and telephone calls we are still not checked in. We are now in a total state of anxiety without the comfort of having our flight secured. Neither Lufthansa or Swiss Air want to take responsibility for this and it has totallyspoiled the weekend. NEVER NEVER BOOK WITH LUFTHANSA AND DO NOT EVER DO IT THROUGH A STAR ALLIANCE PARTNER. Neither have any form of customer service. I would hate for anyone to have to go through what we are going through at this time. | 1 |
Grupo IAG | Booked a flight from Bucharest to Manchester with a 2h 45’ layover at Heathrow. Flight was delayed from Bucharest because of ATC strike. Arrived at Heathrow 40 minutes later than scheduled and still had enough time to catch my connecting flight. Unfortunately we were stranded in the plane and waited a very long time to disembark the plane due to lack of staff or slot shortage (it’s a common problem with BA at Heathrow). I missed my connecting flight because of their delays and they told me I had to wait all night in a freezing airport for the first flight the next day. There was just a shameful 10£ food voucher which is a joke considering the ridiculous prices at LHR. No accommodation offered and had to sleep in a very cold airport. I asked for compensation and they sent me a long text with the same lame excuses that they are sorry, but they will not compensate anything. I can’t imagine a worst airline than BA regarding customer care. It is not about money here but rather than the way they treat customers. It is the last time in my lifetime that I will be flying this joke of an airline. | 1 |
Grupo IAG | Booked a flight from DUB to YYC 8 months in advance. While I was on vacation Aer Lingus emailed me 6 times to notify me that our connection from ORD to YYC was cancelled but they failed to provide any assistance to get us home. I called their customer service line who offered me a similar flight on a different day but were unable to accommodate our schedule. I asked for a refund for the ORD to YYC portion of the flight which they agreed to but the agent was not able to tell me how much that refund would be. I had to rebook ORD to YYC on my own with a different airline. I will never use Aer Lingus again and I don't recommend it to anyone. Very poor customer service. | 2 |
EasyJet | Booked a flight from Edinburgh to Gibraltar for September this year 2023.Booked the flight November 2022 as former military man always well organised and wanted to visit my old haunts in Gibraltar. EasyJet took my money and then the flight has been cancelled. An absolute joke of a company. Suddenly cancel flights which are not due to depart for 9 months. Thanks for the experience, I will never fly with you again. | 1 |
Norwegian | Booked a flight from Gatwick to Bergen, I only found out the flight was cancelled when I went to print off my luggage tag. Online and the boards were still showing it as departing. Then we were told to stay by check in and they would update us. We stayed where we were. No one updated us. Whenever we asked someone what was happening we would get a different answer. Cancelled. Not cancelled. Delayed. Then the check in staff disappeared and new staff came who didn't know anything and apparently couldn't access the system. Anyway the flight was cancelled. We went to the service desk and were told that the Gatwick hotel rooms had run out as Norwegian wouldn't provide enough rooms. We had to sort our own hotel room at Gatwick and we haven't got a clue if we have a flight tomorrow. Zero customer service. Better service with Ryanair and that's saying something! | 1 |
Lufthansa | Booked a flight from Gatwick via Frankfurt to Venice with Lufthansa. The first flight was delayed by 2 hours which meant we missed our connecting flight and there were no other flights going that night. They told me that 'their' hotel was fully booked and that I should book my own accommodation and claim for reimbursement - which I did. They have refused to pay any expenses and didn't even refund the flight amount. I will genuinely never fly with them again and I highly recommend everyone else to do the same. | 1 |
Vueling | Booked a flight from Istanbul to Barcelona. Payment went through and then five days later I was refunded the money with no explanation. Trying to contact Vueling is horrible… phone lines don't work, no email address and the chat box is simply no help at all. Was able to chat with someone through instagram, they told me it was a 'payment issue' even though the payments went through and they later said we refunded the amount. We had no explanation at all for this matter and only found out through the refund being back in my account. They were unable to do anything about it to compensate or help us get the flight back as the 'booking no longer exists'. So they say to try and make us pay for the exact same flight which is now way more expensive than before… very unfair and to be honest unacceptable, just a cheeky way to try get people to pay more money. Won't be flying with Vueling anymore, you've just lost a customer because your incompetent. | 1 |
Grupo IAG | Booked a flight from London to Paris 2020. Trip was cancelled due to Covid lockdowns. We asked BA staff for refund, told cannot do but will issue vouchers. We stated no good for two elderly people from Australia as would not know when we can travel. Informed no other option and silly vouchers sent. Now they are running out of date and unusable! Have been asking for two years for refund! Many many emails. They keep saying we took vouchers! Had no choice. Does anyone have any other options re complaints! We would be most grateful. Really not fair to just take our money! | 1 |
EasyJet | Booked a flight from London to Scotland to attend a funeral. I will admit that due to severe delays coming through security, we arrived at the departure gate 3 minutes late. There is no excuse for being late and although I accept full responsibility for this, sometimes, especially in trying situations, these things happen. When we arrived, passengers were still queuing on the steps going up to the plane just a few feet from the boarding gate door and although allowing us through would have caused no delay to the flight, we were denied access. Apparently we had been removed from the passenger list and there was no way of putting us back on.I do not understand why we were not called either via the airport announcement system or my mobile phone. I do not understand why passengers are removed from the passenger list, when their arrival would cause no delay to the flight and we had checked-in, so they were aware that passengers were missing.Surely anyone who cared about their customers wouldn't treat them like this and this is the issue – Easyjet couldn't care less about their customers and therefore they treat them with complete contempt. They already had our money, so they no longer cared. Disgraceful attitude. | 1 |
Vueling | Booked a flight from Nice to Barcelona on Vueling for a weekend holiday. The morning of our flight we got an email that Vueling was canceling our flight due to technical reasons. I attempted to rebook on the next available flight but it was already full. This resulted in a last minute cancellation fee with my hotel in Barcelona and I was told by Vueling that this flight qualified for compensation of $250. I filled out the online compensation form and received a request for my bank account info so they could transfer my compensation directly into it. I provided this info and no $$$. Both of my travel companions received their compensation into their bank accounts but not me. I called Vueling and they said I didn't get mine because I entered a USA bank account and there is a different email form needed for that. They emailed me the form and I submitted it, again no $$$. I submitted it again and received an email from Vueling stating that no compensation is due for my flight. When I call Vueling they say they will transfer my concern to the correct department and will hear back but I never do. If you are an American you have no protection. | 1 |
Ryanair | Booked a flight from Stansed to Milano, flight was delayed 2 hours, all passengers were waiting in the plane with no information. Why do they lie to people? 4 different announcements: first time something with luggage, then it's paperwork, changing the route, add fuel and lot of more excuses, nothing relevant. Staff inpolite and not helping with anything. Would never recommend Ryanair, worst experience, worst company. It's inhuman to keep a full airplane of people and kids for two hours waiting. No professionalism and no kidness to people | 1 |
Vueling | Booked a flight from copenhagen to paris early, and got a good price. We got an overlooked email 1 month before the trip from an unknown (and unrecognizable) email address, and didn't know that the flight was moved forwards to the next day. When we realized (3 days before departure) we were offered a replacement on the same day - with a self paid overnight, and arrival the next day.Didn't work for us - we needed to be at a seminar.Ended up paying a much larger price with a more credibal airline.We will NEVER use this airline again!Please beware!!! | 1 |
Grupo IAG | Booked a flight from london to boston. Requested halal muslim meal. They should have more options for muslim meals. Not satisfied with the meal. | 2 |
Grupo AirFrance-KLM | Booked a flight from the US to Europe and the flight was canceled by KLM due to the Corona-Virus situation.KLM offered a voucher and would not offer a refund as the EU law require.When I tried to call the line was busy and after many tries and over 20 min wait someone answered and just repeated the words "you can get a voucher".No, i don't want your voucher as i don't know what would be the airfare prices after the corona. Also, i need the money now not in 12 month. And also this is the law for god sake! | 1 |
Grupo IAG | Booked a flight half avios point sand have card. I contacted them because the money got refunded and the flight points didn't all while saying I still have a booking. They said they cancelled my booking. They however didn't refund my flight points. Been trying to contact for hours to get some help. Probably going to use easyJet and not have to deal with this | 1 |
Turkish Airlines | Booked a flight in December for 2022 for travel in Sept 2023. Got an email saying the flight time had been changed by 5 x mins and to go online to accept the change. You can't accept the change online, have to phone....after 23 x mins, got told they couldn't help and they would get someone in head office to phone me...COMPLETE FARCE | 1 |
EasyJet | Booked a flight in February from Manchester to Munich for the beer fest in September 2024. Flight was supposed to depart at 1725 and then was delayed incrementally all evening until it was ultimately cancelled with a "sorry for the inconvenience caused" statement.Given the late cancellation of the flight at 2030hrs, there was no possibility book alternative flights with another carrier.I am very upset and disappointed with Easyjet. | 1 |
SAS | Booked a flight in October 2019 to fly in September 2020. Covid came and our government refused to let us travel. Delayed and later cancelled our flights. Asked for a refund and were told that it had been processed. Asked when as it hadn't been received and was then told in a lengthy email that because our flight had been cancelled by them due to adverse weather conditions we weren't eligible. Went back again with facts about our interactions but have not heard anything since. Can't access our original booking on their website. Escalated to Danish Transport Authority as per SAS website but they can't help as we cancelled the booking. Will never fly SAS again. Their customer service representatives don't read your email details and just send standard replies !! | 1 |
Turkish Airlines | Booked a flight last year from Manchester to Kathmandu with this disgraceful airline who refused me to travel saying i didn't have correct covid 19 travel documents to travel to Nepal when i clearly did having followed the procedure on Gov.uK website travel advice.Had to buy a whole new ticket for a week later and was proved correct when i arrived at Kathmandu airport as regards the entry requirements.Turkish airlines had got their travel document requirements wrong.No refund at all for their mistake and i was left £558 out of pocket.An absolute disgrace of an airline,don't use them fellow travellers.Left me furious and can't even get refund back from Barclaycard as they've been told by Turkish airlines that the correct advice was given at Manchester Airport.Mass confusion but the simple fact is that i lost £558 on a flight that was never taken.Scumbags | 1 |
Lufthansa | Booked a flight on the 2nd of December, they cancelled 45 minutes later. I've been asking for a refund since then to no avail. Customer service assured me it would be dealt with, online form was ignored, The only option left is Court action. What a dreadful company lacking any integrity. Quite frightening for an airline | 1 |
Ryanair | Booked a flight on their website, but the website asked me to restart booking rather than confirming the transaction. I booked another flight, only to find out the first booking and payment had gone through! They refused to refund me, although I contacted them immediately. I am paying Ryanair £222 for NOTHING AND PAYPAL ARE BEING USELESS TOO! Be very careful!! | 1 |
Grupo IAG | Booked a flight only with the option to part pay with avios, avoids to inform this isn't an option if you want to hold the quote - and must pay for the fare in full.Been conned out of £40, spent all morning going around in circles which the first agent could've told me in the first place.Customer service has gone downhill since covid | 1 |
Ryanair | Booked a flight realised booked wrong place 30sec after clicking pay they wont change of refund £400 down the drain. I will never use them again | 1 |
Grupo IAG | Booked a flight return flight between London and Munich for 3/11 to 3/17 in December. The return flight was cancelled and re-booked from 3/17 to 3/12. British Airways only notified me of the first change, but not the second. Getting the flight reinstated took multiple phone calls on both occasions. Each time needing to find a helpful representative. British Airway employees told me that even though they cancelled my flight they did not have to refund the ticket. They tried to charge an $800 change fee. Through repeatedly calling back, British Airways reinstated my 3/17 flight on 2/20 and then again on 3/6. To make sure it did not get changed again, i checked the status of my ticket daily from 3/12 to 3/15. It was intact those days. On 3/16 when it was time to check-in for the flight, it was gone. At the airport the staff at the British Airways check-in counter are not BA employees, so cannot help resolve problems. There are no BA representative at the Munich Airport. The confirmation documentation from British Airways was of no value. I was left stranded at the airport. | 1 |
Grupo AirFrance-KLM | Booked a flight that I then needed to cancel within 24 hours due to change in circumstances. As per T&C's, cancellation within 24hrs of booking should result in a full refund. Form completed online and after 6 week wait was emailed to say claim rejected as incorrect payment method was selected (even though it advises to select original payment method, which I did) - long story short, 4 resubmitted forms (2 of which submitted by the call centre staff on my behalf claiming it would be correctly processed that time) and 6 MONTHS later and I'm yet to receive a refund, with a different reason given each time they reject the claim (which always puts you to the back of the queue and no way to expedite unless the claim goes over 6 months, which is insane in itself) - absolutely shambolic refund process and awful customer service. Refunding under the 24hr cancellation terms should be a very simple process and I should've had my money back months ago. Instead I'm wasting time (and interest charges) trying to get KLM to honour their own terms. I'll be avoiding them at all costs from now on. | 1 |
Ryanair | Booked a flight that they assured me I was able to change if I needed to, closer to the time when I tested positive I tried to change my flight and they made it impossible. The website and app are deliberately setup to not allow customers to change their flights in order to scam their customers, also whenever you call customer service you just get cut off. | 1 |
Ryanair | Booked a flight this morning from Stanstead to Alghero. Tried to check out 3 times and Ryanair website just would not let me!! For some reason it just keep kicking me out! I then went incognito to book the flight and within a span of 20mins the price had gone up £40!!!!! This time it did let me check out and by then I had no choice but to pay despite the price increase!!! | 1 |
Grupo AirFrance-KLM | Booked a flight through KLM. Never received the flight initiary or e-tickets, as one usually does. Only an e-mail that my flight was booked and a reference number TN2DXN. Couldn't look up my flight. Only to find out that my order was not confirmed, as they had said it was. Actually it was cancelled. Found out this because I contacted costumerservice, didnt get ANY info on this. Though they reserved over $1000 on my account - still waiting to get it back. I thought 'ok, Im safe because its KLM, a big company'. Aparantly NOT!!! NEVER experienced anything like this before through other companies. GIVE ME MY MONEY BACK, A-HOLES!!!! | 1 |
Ryanair | Booked a flight through Lastminute.com with flights through Ryanair. As you have to verify through Ryanair, I tried this. I paid the excess fee for a 2 minute validation. The site accepted the photo of the passport, but the last leg, a selfie, was refused 86 times so far with "camera not supported" on it. Now if the camera was not supported, how did it accept the passport photo? Could it be Mr. O'Leary is forcing us to arrive 2 hours early and charging us an extra €160 to do it? EU, abta, and any other legal bodies, this is a right royal grift! Please sort now, I will go to the ends of the earth to stop this charlatan and his alledged company ripping off punters. Shame on you O'Leary | 1 |
Lufthansa | Booked a flight through Lufthansa with transit in Dusseldorf airport but told in the airport by border control that there is no transit and have to go through arrival and departure. Poor service and misleading information from the company. | 1 |
Lufthansa | Booked a flight through lufthansa, and the carrier service for the actual flight was euro wings discover. My luggage was lost on the departing flight. It is now over 2 weeks later, and I've returned home, still no update about my luggage. It is impossible to get information from euro wings discover, or even to submit a claim via their website as the website is faulty. Customer service gives out wrong numbers for their baggage department (inlcuding the baggage depts for other airlines!!) and lufthansa have washed their hands of all responsibility (even though the flights were booked with THEM). Shocking service. Will never book with them again. | 1 |
Grupo IAG | Booked a flight through their app and was charged but received no confirmation email/booking reference. It's been over six weeks. Aside from one email from their customer service asking for the last four digits of the card I booked it on, I have had nothing further from them. This should be such a simple answer but they just do not reply. | 1 |
SAS | Booked a flight thursday for 4000kr, when i arrived at the airport they told me i got some kind of reserve ticket, how hard is it to count passengers vs seats on the plane? Dont travel with SAS if you want to be sure to get home, this is my absolute last time, i did not even think this was possible. | 1 |
Iberia Express | Booked a flight ticket from Copenhagen to Madrid. The amount of 3 persons 579 euro - a good price. Money taken from account but no tickets. I called Iberia Express they told me they have problems with their homepage - so I could try book again!! | 1 |
EasyJet | Booked a flight to Corfu a month ago for departure of the 6th October 2021... yes October! Paid out over £212.Now been told the flight has been cancelled!! No explanation nothing.So beware this bunch of pirates are cancelling flights going forward and will then nearing the time hike the rates to the ceiling!Little wonder Stelios called them a bunch of villains.You have been warned.Now discovered that flights are available at £ 445!! For the same week!Will never ever use EasyJet again.Outrageous. | 1 |
Grupo IAG | Booked a flight to Dubrovnik.BA then cancelled the return leg 2 weeks prior to travelling. To get a refund they told me that I had to phone from Dubrovnik! As always I struggled to get through to customer service is too busy. The flight down was uncomfortable with hard ironing board seats with less leg room than Ryanair. Nice cabin interior but would rather have a comfortable seat with more leg room. | 1 |
Ryanair | Booked a flight to France on line along with my Luggage one large case plus two small travel cases all pre paid,Got to the airport BHX booked my pre-paid hand luggage in only to be told by a airport worker that l was aloud to take a case ( hand luggage) on-board if l wanted,when l arrived at the gate l was charged £38 extra because l hadn't put my hand luggage in the hold ,l complained multiple times both at BXH and to the company Ryanair via emails and Telephone but was told hard luck mate you have to pay , l paid twice for my luggage that's not on, I'll never fly with Ryanair ever again I'm done ,robbing gets . | 1 |
Jet2.com | Booked a flight to Fuertaventura From Glasgow for the end of March 2025 in July 2024 with a Travel agent Unbeknown to myself the return flight was changed from a day to a night flight. Should have arrived at 19:30 won't be arriving until 2am the following morning. I don't like night flights due to the fact I have ongoing health issues. I was only made aware of this change this week. Part of this problem lies with the people who Booked my holiday and not passing the change details on to meAs far as I am aware These changes took place in August 2024. As I had only paid a £60 deposit I would have been more than happy to let this go or choose another destination. But unfortunately I was never given that choice. The thing I am most annoyed with. Jet 2 are making out they were starting their Summer schedule at the beginning of April. Most unusual to do this to this Flight. Given that for the past 3 years I did the same place even a week later and they were all day flights. What makes me really angry, Jet 2 are still allowing day flights from London Stansted, Manchester, Liverpool, Leeds, Bristol, East midlands and Birmingham. I checked as far as, the end of May. It's an absolute and utter disgrace that there is such a difference that the Scottish people are being treated differently. Jet 2 are saying they are putting on more flights to more destinations. The sad thing is, this is happening at the expense and inconvenience to other customers and passengers. The aircraft and flight slot that was allocated for Fuertaventura as now been allocated for another destination. It's disappointing, disgusting and upsetting the way customers who are loyal to Jet 2 are being treated. It's not good enough. Jet 2 should be utterly ashamed of themselves and hang their heads in shame. They also need to take a look at needs and health and safety of your Customers. You are advising customers. to book holidays in advance to get the best prices, seats and flight times. It's all a joke as in the end you can do what you like. It's a case of this is my football, my. game, my rules. Life is full of choices. I chose to go on a day flight as I have ongoing health issues and I can't handle these flights.You took that away from me. I can't afford to cancel this holiday as I will lose everything. But I have no option but to go on to this flight under duress. I always had great praise for Jet to for the service the staff provided. But the Management and schedulers are thr big problem here. So on this occasion I am extremely Ddsappointed with this whole experience and episode. Shocking behaviour Jet 2 You have shown yourself in a new light. I don't know how to trust you again after this. | 3 |
Ryanair | Booked a flight to Helsinki. Then we heard the news that strikes were being planned on the day of our flight, and particularly from Alicante our departure Airport. Then we picked up rumours that our flight was cancelled from two different internet sites, including that of Alicante Airport. Ryanair promises to inform customers if the flight was affected, but they stayed silent. We turned up at the airport anyway, only to find the flight was running and leaving at the scheduled time, so well dome Ryanair | 5 |
Grupo IAG | Booked a flight to Hong Kong paid extra for the two seats that are at the back of the plane that are not in a row of three so it was only myself and my wife in the row. BA changed the type of aircraft and we haven't even flown yet . They gave us the same seats in the new aircraft which are in a row of 3 no refund when I tried to book the same type of seats they wanted me to pay extra . Surely when someone pays extra for a seat when the aircraft is changed they should get the same type of seats . I was on holiday and spent 45 mins on a call to BA to sort out something that should not have happened . It's was as though they were doing me a favour to changed the seats to what I had paid for . First time using BA after a number of years never again back tonEmirates I can of the phone wanting to cancel it's that much hassle | 2 |
Wizz Air | Booked a flight to Istanbul and paid insurance as well.a day before the check in I have tested positive covid 19 I had to cancel my flight.Airways company refused to give me a refund I made a claim to the insurance company they asked for doctor medical certificate which is not possible for covid cases.They are cheat both Wizz air and the insurance company called Chubb. | 1 |
Turkish Airlines | Booked a flight to Istanbul back in May and picked my seats for myself and partner. We flew from Manchester on the 6th October and flight delayed, no problem as i always expect delays. On our return from Istanbul on 10th, we arrived at check in we were given different seats to the ones we booked. I questioned this will the check in Clerk, and was told somebody had payed to sit in our seats. This i found rubbish as i looked before we left for the Airport and our seats had been allocated to us and our seat numbers. How can you just changed pre booked seats and give them to somebody else. This happened to me last November as well, same thing arrived at the Airport only to find somebody else in my seats. Absolute rubbish Airline and customer service | 1 |
Grupo IAG | Booked a flight to Jersey with a connecting ferry to St Malo. Unfortunately, not BA's fault but the time changed for the ferry and we wouldn't make it to the terminal in time to get on board. I therefore called BA to cancel the outgoing flight and understood there'd be no refund, however I was told if I hadn't called they would've cancelled my return flight too! What right have they to do this? Now this outgoing flight was all paid for, airport fees paid and be lighter in weight minus 2 travellers and their luggage yet BA demanded a further £89 to cancel! Simply outrageous BA, I'm disgusted. | 1 |
Vueling | Booked a flight to Lanzarote direct. They later cancelled in and out flights but rebooked me on flights with a stop over in Barcelona. I would spend twice the time flying and have to leave too early . Offered and received refund for outbound flight. no offer of refund for return. impossible to get hold of and online complaints send you round in circles. DO NOT FLY WITH THEM | 1 |
Ryanair | Booked a flight to Liverpool from Derry. Tried to check in online 1.5hrs before gate closed, but couldn't. Got to check-in desk and was told the online check-in closed 2 hours before flight, and that it was £55 each to check in at the desk. Will never use them again as long as I live, tramps | 1 |
EasyJet | Booked a flight to London and back to visit a good friend. Uk put my country in it's quarantine list so I had to cancel.Bought a cancellation insurance to get a refund because I knew this could happen.On the phone with the insurance team « your insurance doesn't cover the pandemic ».I read the darn thing 10 times before buying it and it was clearly not mentioned.Of course everyone buying an insurance has covid in mind, this is just taking advantage of a global pandemic to make money, disgraceful.Ended up getting my money as credit for another flight, which is better than nothing but very unsatisfying. | 1 |
Grupo IAG | Booked a flight to London from Edinburgh to arrive the night before my flight to the US in case it was delayed in the morning (as it was last time with BA and I missed my connection). This time the flight was completely cancelled meaning I had to rent a car to drive through the night to make it to London in time. The most frustrating part is there was a later flight with space available but BA refused to allow anyone to be transfer on to it. In the airport we were all told to wait in a queue and were given virtually no information about what to do next.I was refunded for the flight and rental car but refused the wasted money on the hotel booking that I missed as a result of the cancellation. Awful experience and will try to avoid BA were possible in the future | 1 |
Ryanair | Booked a flight to Milan for the 06/03/20 for my girlfriends birthday, Ryanair refused to compensate or refund weeks up to the date as it wasn't deemed a threat even though all other airlines cancelled flights immediately. Now they have cancelled and have refunded all flights from the 17/03/20 which has basically left us with no choice but to lose the money we have saved to go away.Absolutely disgraceful service on the phone and a very unhelpful company. Avoid if you don't want to be used for profit and not cared about as a customer. | 1 |
EasyJet | Booked a flight to Scotland from Gatwick before COVID-19 was known about paid £182 to go on the 19/12/20 and back 22/12/20. Government only informed us we could not go on the 16/12 called easy jet to cancel the flight and give us a voucher. Not interested and said my time ran out to get a voucher the day before we were told by the government we could not go. Why would I cancel a flight I wanted to use a day before we were told what we were not allowed to go? I have lost my £182 but easy jet has lost a customer and will loose more than I have. I will do all I can to use any other carrier where possible in the future. Just appalling customer service and no logical reason to not give a voucher. | 1 |
Jet2.com | Booked a flight to Tenerife for 5th January. Flight was supposed to leave at 8am but due to bad weather I was informed the day before it would be delayed till 11.30 am which was fine We boarded at 12 all ready for takeoff then they said there would be slight delay as needed to remove ice from the wing All in all we were left on the runway for 4 hours 15 minutes before we eventually took off. Absolutely disgusting service we had no access to hot drinks or food not allowed to buy any. They knew before we boarded that we were going to be hours stuck on that plane because pilot said it takes over hour to de ice I have complained and all I got told was " due to weather it was out of their hands". You left a plane full of children and babies for over 4 hours stuck on a plane without any consideration. You should have prepared the flight before boarding but you just wanted us out of the airport as the airport was very busy. When we eventually took off we were not even given complimentary drinks or food. I had asked 3 times whilst stuck on runway if I could purchase food as I had nothing to eat before the flight as I was waiting till I was on the plane , but was told I couldn't. This is outrageous that you can leave passengers on a runway for over 4 hours without food or drinks. The worst service I have ever received | 1 |
SAS | Booked a flight to Tromsø on September 30th. A friend going on the same flight told me that he got a message the flight was changed to half an hour earlier. I haven't received any message from SAS so I checked my flight in the SAS app, and it showed my regular flight SK4430 at 17:05 as I expected. But then I checked the WEB page, and here it said the same booking was on SK4424 at 16:25 ! What is going on ? I restarted the app and it downloaded the same itinerary and of course the customer service telephone is not open in the evening. I tried the next day, waited 50 minutes and gave up. Another thing ; I need to travel with special luggage and when clicking the link for this, I get a 404 error. What a mess. After 75 years experience flying people all over the world since 1946, this is the customer experience they choose to give us. Don't fly SAS. | 1 |
Vueling | Booked a flight to Vienna 10 weeks ago. Get an email saying they had moved my flight on the way back. Went to website and it had been moved from 7am to 4pm. I had to be back in London by 12 so told them to book me on another airline. They said they couldn't do that but could only refund me. They did this and I've had to book with another airline in order to get back by 12 - however this has cost me double the amount - they say they won't pay the difference as they gave me 15 days notice!! If I had booked with other airlines the price was pretty much similar 10 weeks ago, now it's only a few weeks away the prices have shot up. Not only that I now have to park at Heathrow as on the way out my flight is much earlier and before I could have gone to Gatwick by train. They don't care or respond to emails except to say that they are not responsible. Do not use | 1 |
Ryanair | Booked a flight to the Uk on the 8th March.Contacted the customer care help line. Can't travel.Told Rynair will not issue a refund for this unfortunate situation. Strict policy no refunds except for EXCEPTIONAL CIRCUMSTANCES like a deceased member of the ticket holder.Who cares anymore NOBODY all about the profits.Being a pensioner made no difference to the call centre except 'pse let us no how we performed today'. My name is !!!!!!!!!!!!!!!!! ??????? | 1 |
Lufthansa | Booked a flight to travel to USA NY found out on my own checking in that flight had been cancelled. No one told us this? Had to rearrange ourselves a new flight which then had 1 extra flight and half a day waisted.Got home tried to complain and get compensation total nightmare no one answers keep getting the same email please use their feedback form they never reply. Terrible company never fly with them again | 1 |
Vueling | Booked a flight two days ago, Granada to Gatwick return, they were happy to take my money and booking, knowing full well, on that date flying out, the airport Granada is closed for the EU SUMMIT, which has been organised for months, all airlines were informed and all airlines are not flying in or out but not VUELING!!! They actually stopped selling tickets four weeks before departure date!! Today 7th September!!! FACT !!!!Do you think you can get hold of them to try and sort and rearrange the flight,NO!!!actually impossible!!!! Sent emails , rang the numbers they give out, just can't speak to a human !!!!!Surely there must be a law to stop these airlines in misleading the public ? Selling a product that's not there ?Mis advertising.....Now we have to wait for them to contact us to tell us, what we already know and they knew months ago !!!! | 1 |
Grupo AirFrance-KLM | Booked a flight using my credit card and suddenly they charged me two more times. While contacting KLM they just told me to phone the cc company and that it's their fault. Obviously it's not and even the cc company said that KLM made a mistake. Will never ever fly KLM again! | 1 |
Lufthansa | Booked a flight via Vienna with 35 minutes layover. Asked customer service in advance if 35 minutes were not way too little time. They said no.The flight Munich - Vienna departed 30 minutes after the scheduled time for no reason. According to the captain that happened because of the staff arriving to their workplace too late. (No, it is not a joke.)Me, and some other 7 passengers, missed the same connecting flight by 5 minutes. Of course, the guys at the gate in Vienna were informed about the situation but refused to keep the gate open 5 more minutes.As a consequence, I was rebooked on another flight via one more city. The trip got 8 hours longer. The lady at the counter looked very annoyed by the unhappy passengers who just didn't understand why all that happened.When asking for a voucher to be used for food, after 10 minutes wait I got a 5 euros one. Seriously? At Vienna airport?If I am not wrong, the total cost paid by Lufthansa because of the 5 minutes that would have allowed us to catch the flight seemed to be at around 10000 euros for 8 passengers.Well, I imagine that they will get this money back thanks to the 3 euros they charge on bord for a coffee/ tea.Very honestly, Ryanair and Wizzair seem to care much more about following their schedules.If the free glass of water is important for you, fly Lufthansa and Austrian.Otherwise, I would suggest you to avoid them. | 1 |
Norwegian | Booked a flight via a third party, telling me that hand luggage is allowed on the flight. Turns out it isn't. Norwegian doesn't accept standard hand luggage sizes. They make their own rules and require hand luggage to be 30x38x10.When boarding the plane I had to pay extra as they systematically filtered out everybody with a standard 55x40x23 suitcase and charged about an extra 40$. First time this ever happened to me on a flight, other airlines on the same route don't do this, and I wonder if it is even legal to sell flights that do not specifically state that you won't accept standard hand luggage. I fly this route again and again, took Norwegian for the first time, but won't do so in the future. This is a systematic rip-off, and it is something that never happened with any of the competitor airlines. | 1 |
Grupo IAG | Booked a flight via an agency with Level, before the pandemic (Feb 2020). My flight scheduled for September 2020 was canceled. I called Level (it was a challenge to get through their auto informer) and they made a full refund. No complaints. | 5 |
Ryanair | Booked a flight well in advance encouraged of the ZERO charge to change policy.Then eventually had to change and from website you still get charge. So you need to contact them which is inconvenient in my opinion.On the livechat, I didnt feel the level of transparency was adequate at all. Agent asked me to pay an extra fee with generic justification. Although I gave all information needed and pointed that new flights were cheaper than old one, still asked me to pay for extra charges. In the end agreed the fee for the seats were not necessary but still charge for the price difference which I agree with.They show you the price in £ but when you are at the checkout you are charged in $ and there is not way you can even use a card in dollars. You have to accept their VERY UNFAIR CONVERSION RATE. This is clearly another way to rip you off. Will always AVOID when possible | 1 |
Grupo AirFrance-KLM | Booked a flight with Air France, then had to change plans. Looked at the cancellation/refund policy and it said they would refund if cancelled within 24 hours. I thought I was within the 24 hour window, so I went to my booking to cancel. There was nothing on the cancellation confirmation saying that I was outside the 24 hour window, which I was. When I realised my mistake about 20 minutes later, I thought it was better to keep the flight than cancel and get zero refund. I went back to the website, and it said refund takes awhile to process. I didn't see anyway to stop the cancellation process. I called them and they said I need to contact the refund team, I asked how, they said they would do it for me. When I didn't hear anything the next day I called them again, lady was very unhelpful and said it couldn't be stopped when it was started. Air France kept my fare for providing zero service. Extremely unhelpful staff, and terrible website functionality. | 1 |
Vueling | Booked a flight with BA, which I consider to be a good carrier. Unfortunately, I didn't notice that the last leg (from London to Lisboa) was "operated by Vueling".After numerous reach outs and calls, we read somewhere that golf equipment was included on the BA flight from Gothenburg to Lisboa. But when we got to the airport, we had to pay an extra fee (€60) to check in our golf equipment. Apparently this direct flight was operated by Vueling, and they didn't accept it unless the fee was payed, even though it was purchased through BA and on their site it said that the equipment was included.Trip to Lisboa went ok otherwise, but when we checked in our luggage on the return trip (with a stop in London), they wanted to charge us another €60. After some argumentation, we "accepted" (still angry) the fee and payed.Upon arrival in London, we were stopped at the counter and asked for another (!) fee by the BA people for the last leg with British Airways (to Gothenburg). We told her we didn't accept another fee, since we already payed €120 per person to get our extra luggage with us.She tried to call Vueling but were unable to reach them. She had to call her supervisor and they solved the problem without us having to pay (thanks to BA excellent service), but I assume BA would have to cover the extra cost.I have no idea why a "serious" carrier like BA would ever consider to partner with a crap company like Vueling, but I will look CAREFULLY on any future bookings to avoid them in the future.NEVER AGAIN. | 1 |
EasyJet | Booked a flight with Easyjet. Didn't feel safe traveling with them, so I booked another flight with an alternative airline provider. Tried to cancel my flight with Easyjet 8 separate times and the webpage didn't even load once, even after 2 hours of waiting. Would not recommend them. | 1 |
Ryanair | Booked a flight with Ryan air and paid for the flexi plus which gave me the option to change the flight at no extra cost if needed (so I thought). The Spanish government put a travel ban on any British tourists entering the country. This meant I would not be allowed to fly. I contacted Ryan air and asked for a refund. They refused a refund because they had not cancelled the flight, I made the comment that they would not be allowed to take British tourists to Tenerife because of government restrictions. They basically said that was not their problem. They said I could change the flight if I wanted to. I checked the price of the same flight withy the exact same criteria at a later date in January . The price was £167 cheaper than the flights I had previously booked. When I went online to change the flight they charged me an additional £10. I queried this with Ryan air and they said they do not refund for cheaper flights when the customer was changing. So I had to pay an additional £177 above what they were advertising them at. I feel they have acted in a total immoral and unethical way and I am amazed that these practices are legal under consumer law rules. If you are thinking of booking with them I would certainly wait to ensure that the Covid pandemic situation is not going to apply any restrictions. | 1 |
Ryanair | Booked a flight with RyanAir traveling with my infant son. Having been unable to select an aisle seat online I phoned special assistance to let them know I have a disability and needed an aisle seat. They told me I could not sit in an aisle seat with my son and that I would have to travel in the window seat. I told them it was impossible and that I would have to cancel the flights I had booked less than an hour before and they refused to refund me. Not being able to accommodate a disability and then refusing to refund someone. Is that even legal? I would love to know. | 1 |
Ryanair | Booked a flight with Ryanair and included shuttle transfers to the hotel for about £15 extra and got the confirmation for the shuttle by E-mail pretty soon after.Upon arrival in Spain (from the UK), the people at the Ryanair desk told me I wasn't on their passenger list. I showed them the confirmation E-mail and ticket I was emailed and they said they didn't know, and that I should go to another Ryanair kiosk in the airport to ask them. Had the exact conversation with them, despite showing them the booking and the ticket I had, they expressed no interest in helping and said there's not really anything they can do, the coaches aren't ran by Ryanair and it's some Spanish company I would have to ring myself.Called the random Spanish coach company myself who told me "There must be some error with the booking" and that it's nothing to do with them, I need to speak to Ryanair customer services. The people at the Ryanair desk then told me to call Ryanair support.Support were less than useless, expressed no interest in helping me in any way and told me it's nothing to do with them and that I need to take it up with the coach company.I tried to explain that it really doesn't matter who's fault this is, surely they could just arrange for me to get on a different coach, I even said I don't mind waiting around until there's a coach with a space, but they refused to help me and told me to call the Spanish company back or just make my own way to the hotel.I was just about losing my mind at this point, I called the coach company back and again, they said there was no space and nothing they could do, if I want to complain take it up with Ryanair.Basically, I then had to pay for a taxi both ways, which cost over €100 and I was unable to get any of the money refunded, not even the £15 I paid for the shuttle I didn't get!Please avoid. | 1 |
Ryanair | Booked a flight with Ryanair from Copenhagen to Southend and experienced the worst customer service to date.Arrived at airport on time, went through immigration, got onto banana decorated plane, on schedule. Looking good.It's a really hot and sunny day, and there is no airconditioning.Waited to depart..Eventually get the announcement, "all airports in the UK are closed due to thunder storms and we have been requested to wait here. There will be a slight delay. We appologize for that".Waited..No water provded.. I know, its Ryanair duhWaited.. nothing further.Called someone who lives near the Southend airport, and they said, "Thunderstorms? What thunderstorms?".No annoucement from the crew,Spoke to crew. They seemed to have fewer details than I did.Finally, an update. "Airports in London are still closed, so we think the best course of action is to offboard you and you can wait confortably in the terminal until we are ready to depart." - Please.. (a) Southend is not London, it's Essex! (b) Clearly another way for Ryanair to tell you they aren't going to provide any food or water after sitting on the tarmac for 2 hours.We go back into the terminal. Sit down. Then are told we have to go and wait back through immigration. Hmm. This is looking suspect. Are we really going to leave tonight?Off we go. No information and no way for them to keep us informed.Another hour or two passes. No update. The gate information screen just says, "Ryanair F4 Closed". Closed? You mean, we should go home? Or..?Finally, its the crew.. minus pilot (they didn't know where he was). People start crowding round them to find out what is happening. They say, "we have not idea". What?! How can you have no idea. Do you work for Ryanair, I wondered.In the meantime, I can tell from the Southend airport website that planes are starting to land again. A good sign. Right? But no, it turns out the immigration officers had left for the night and wont reopen until 4am tomorrow, we are told by staff.Ryanair staff have vanished again. The food counter is closed. There are small children and old folks. Seems we are all expected to lie down and sleep on the granite floor tonight.Seriously, I was just astounded by the complete lack of control over the situation. Absolutely F- in the communications department. I wonder what if they even know how to use flight radios when communicating with air traffic control? It seems that you have crew, but absolutely no management. They litereally left their paying customers to fend for themselves in an empty airport for the night. People were obviously getting livid.I finally gave up, leaving my cohorts to wander around an empty airport trying to find Ryanair staff while I left shortly after to return home, in Sweden. Following up the next day, it seems that the flight did eventually leave. I have an email from Ryanair apologizing for the delay. But if you bought insurance from them, then you could make a claim!Clearly someone was giving them instructions about the situation in the UK, and about the immigration procedures and issues in Copenhagen. If they had shared that information, i.e. "don't worry, immigration will return once we are cleared to depart. The airports have been re-opened. We'll be on our way soon.." then I and others may have waited it out. Instead, I've wasted an entire day with packing and travel to the airport, paid for a flight to the UK, paid for train tickets from Sweden, and will now have to go through the whole process again.Do I blame Ryanair for the weather in the UK or an airport closing? No. I do blame them for their poor handling of a situation that is probably fairly common for an airline. Instead of running and hiding from passengers, useful information and a bottle of water would have been much more appreciated.Disturbingly poor actions from an airline, even Ryanair. I now wonder if their pilots are as poorly trained or prepared in case of an unexpected incident in the air? I hope that is not the case. | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.