Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Vueling | Booked a return LGW to SCQ direct, then five days later I received an email from Vueling saying my flight is 'cancelled' and offering me an alternative via BCN (two flights, over seven hours). Searches indicate that my original flight still exists on their website at almost double the price. They should be reported to trading standards. I had to cancel my booked hotel/visit etc. First flight/last flight with this company. | 1 |
SAS | Booked a return flight Helsinki to Düsseldorf on Star Alliance (LH to DUS and SAS back to HEL), the latest flight with SAS being more than 20 years ago. Didn't expect things to be the same, however, was pleased with the SAS experience: the first flight Düsseldorf to Stockholm Arlanda was on a B736 from the late 1990's with a real retro-feel to it and the second Stockholm Arlanda to Helsinki with one of the newest B738's in the SAS fleet. Both flights on time, good, friendly and smiling cabin crews (a mixture of senior and junior staff) with a real Scandinavian touch, coffee and tea free plus refills - no problem. The legroom 31" was OK for these short flights. Won't hesitate to use SAS in the future if the price is right, moreover, Stockholm Arlanda Airport was a breeze to change planes (T5) on a busy afternoon. | 8 |
EasyJet | Booked a return flight from stansted to Belfast about 10 days ago for July. Thought they must be flying or they wouldn't let you make a booking right? Wrong! They have now changed my outgoing flight from Luton and return to stansted. So how do I get to Luton? Can't drive there as my return flight is to another airport. Can't get a refund can only change flights. I used to use easyJet every 3 weeks but won't be using them again. They are as bad as Ryanair now!! | 1 |
Grupo IAG | Booked a return flight months prior to triphad to go earlier so booked another ticket as it was a little cheaper than modifying the flightwhen I showed up at the airport to take my return flight, had to queue 2 hours to be told that my ticket had been canceled and BA couldn't do anything about it.They offered me to buy my own ticket again for 3x the price.Adding to this, there were delays on ALL the other flights I took (4h+ delay from London to LAX) and usually at least 1h delay for any other flight.Avoid flying with BA if you can. | 1 |
Grupo AirFrance-KLM | Booked a return flight to Kyiv Ukraine for next month, Klm have cancelled my flight but won't give a cash refund you phone them and get told if your not happy that is how it is and they hang up, absolutely appalling company | 1 |
Grupo IAG | Booked a return flight to Slovenia. Not going for another 3 months. Asked to change one of the passengers and they straight up refuse. I'd have to cancel the whole booking and rebook, no doubt at an extremely higher cost now…. What a joke this company is | 1 |
Jet2.com | Booked a return flight to tenerife. What is good is the choice of times going and returning. You can pick according to your travel needs. Picking a early flight going back meant leaving hotel, travel to airport and flight home. I cannot really make comment about the flights as they both went as planned. Staff at the gate on the flight and outside at teneiffe very polite helpful and professional in their roles. I suppose it means others at the airport helped in this stress free travel for example security staff baggage handlers etc. Another trip planned and jet2 will be flight of choice. | 5 |
Norwegian | Booked a return from edinburgh to oslo..Edinburgh to Oslo Gardermoen was ok but on return at the gate the Asian gentleman charged me for a small legal under sized bag and wouldnt explain why just that if I dont pay I wont fly..They refused to explain why I was charged and told me to go to the back of the que and think about paying or I wouldnt be flying.. The Asian guy was so rude. Out bound was fine..All I asked was why they were charging me for it..I'll never fly this corrupt airline ever.. | 1 |
Ryanair | Booked a return ticket for 03/10. Unfortunately unable to fly owing to sudden onset of angina. So thought it only fair to ring up and cancel my flights. Did not expect a monetary return but thought their be some kind of 'credit note'. Discovered you cannot make a cancellation just no show for flight. I wondered whether this was a 'work around' for the airline who could say you had broken terms and conditions by not taking the flight to absolve themselves of any responsibility to the customer. I would suggest they tone down their sharp practises to improve their public image | 1 |
Grupo AirFrance-KLM | Booked a return ticket in July 2022to Bangkok departing Feb 15th 2023 returning March 13th 2023 KLMsent me am email Dec 23rd telling me the flight back from Bangkok 13th March was cancelled & I could request a refund ,which I did I was planning to use the outbound flight to Bangkok &get a 1 way flight back to Manchesterwith another airline But they cancelled all the flight& only refunded £150 they are still flying to Bangkok on the dates I booked I dont think its right for KLM to make money out of customers like this I understood that the only flight cancelled was the return flight March 13th which they notified me of. there was no mention that all flights would be cancelled Plus I paid £ 80 extra for luggage They did the same to a friend who was travelling on same flight----- KLMGIVE ME MY MONEY BACK!!!!!!!!! I have spoken to KLMtwice on the phone they told me the ticketwas not fully refundable But they cancelled the ticket they are just robbers Hung up on me really Ignorant I have now contacted The European Consumer Centre | 1 |
Grupo AirFrance-KLM | Booked a return ticket in september for end of april. The flight was canceled due to Covid- 19. First I got the possibility to apply for a voucher. So I did, beside a number they never gave any information which I found suspicious. After months still didn't hear anything. Because KLM should give clients the possibility to ask for a refund, I tried to change this. But they never reply phone calls or e- mails. When you phone them pretending you book a new ticket then they will answer te phone, but they treat you very poorly. They say you will have to wait for your money for months without a confirmation. Never again KLM! | 1 |
SAS | Booked a return ticket to St Petersburg, with 20 hours in Stockholm. A few hours before the flight they send me a message that the flight from Amsterdam to Stockholm was cancelled. They had already booked a new flight, a direct flight to St Petersburg. But that would mean that I probably would run into problems with my visa arriving one day earlier. The Russian embassy warned me strongly against doing this. On the airport the staff did not let me board. So I had to go home again. I also lost money on my hotel and bus tickets in Stockholm. | 1 |
Ryanair | Booked a return to Milan for my wife's birthday. 2 days after booking they changed the return time from 8pm to past midnight. No refunds if it's changed by less than 5 hours! But the worst thing is their customer services. Phone line has no queuing system so it's "phone back later" Twitter they tell you to DM and it's a bot which asks for details then passes it to an agent who can take days or even never to reply. In the end I has to take the flight but fortunately the return was cancelled due to a strike so we flew back on a proper airline. Beware cold cheap flights - Never again with Ryanair! | 1 |
Eurowings | Booked a return trip to Dusseldorf only to have the outgoing flight completely cancelled a month later. As they weren't offering an alternative on that day and I'd already booked accommodation and planned days out etc I was forced to book the outgoing flight with another airline. I was refunded for the outgoing flight but cancelling the return flight wasn't an option unless I was willing to pay a fee. So return flights to Germany that we're going to cost £580 have now ended up costing me over £800 😡 | 1 |
Pegasus Airlines | Booked a round trip and for the first time and surprised to see that they don't even serve and glass of water because Turks are known by their hospitality. The funny thing is, their cabin announcements start with "dear valued guests" | 1 |
Grupo AirFrance-KLM | Booked a seat in Economy comfort, And got a confirmation on paper. But the option was not on my invoice so not paid. At the airport I got even on the waiting list to get a seat.... I was lucky to get one but other people were not. For this 11 hr flight I wanted economy comfort but now I was downgreaded to regular economy. .... Previous week I had a Flight with Emirates. The difference is huge... | 1 |
Ryanair | Booked a seat on their app, the aircraft that arrived was a different size to the one on the app so our seats were randomly re-allocated to all over aircraft. Ryaiair then denied me a refund for the seat i paid for but never got to sit in. Horrible airline through and through, will never travel with them again! | 1 |
EasyJet | Booked a short break to Amsterdam for my 70th birthday. I don't know who decides on the rating of the hotels but our 4 star hotel would just about manage 2 stars. It did not fulfil the expected criteria for a 4 star rating. Do they have any form of quality control? The return flight was a nightmare. No staff on the desk and as a result we nearly missed the flight. Probably also as a result of Easyjet gate being the furthest away from the terminal. Is it cheaper for them to park miles away? Probably. And when we landed our luggage had gone missing. Very helpful staff at Luton told me to go on line and fill out a report cause they couldn't help. A bit of sarcasm there. Never again. | 1 |
Vueling | Booked a short one-way flight from Barcelona to Bilbao. Our incompetent pilot made TWO botched attempts at landing and was unable to do, blaming the weather. However, according to arrivals data from the Bilbao airport, several other flights landed just fine within a few minutes of when our flight's incompetent or impaired pilot could not do so. I think the BIO Tower wisely refused to give him a THIRD try at endangering the lives of passengers and he had to turn the plane around and return back to BCN. I then had to take a grueling 7 hr bus ride to get to Bilbao 9.5 hrs later than scheduled. I emailed Vueling demanding a refund, and got an automated reply stating, "We confirm that we have received your message. We have taken note of your comments and we have forwarded them to the relevant department to take the appropriate measures." It's been a MONTH since then and no other response. I tried calling their "Customer Service" line in Spain - they have NO toll-free or USA phone number, so it will cost you - only to get endlessly looped in their automated phone system multiple times, or told "Please hold for an agent." and then their system would immediately drop the call. Reading other reviews here and elsewhere, it is apparently Vueling's policy to simply play dead and keep your money. Don't risk your life booking a Vueling flight like I think I did on the THREE landing attempts of this first and last ever Vueling flight I took. | 1 |
Vueling | Booked a short one-way flight from Barcelona to Bilbao. Our incompetent pilot made TWO botched attempts at landing and was unable to do, blaming the weather. However, according to arrivals data from the Bilbao airport, several other flights landed just fine within a few minutes of when our flight's incompetent or impaired pilot could not do so. I think the BIO Tower wisely refused to give him a THIRD try at endangering the lives of passengers and he had to turn the plane around and return back to BCN. I then had to take a grueling 7 hr bus ride to get to Bilbao 9.5 hrs later than scheduled.I emailed Vueling demanding a refund, and got an automated reply stating, "We confirm that we have received your message. We have taken note of your comments and we have forwarded them to the relevant department to take the appropriate measures." It's been a MONTH since then and no other response. I tried calling their "Customer Service" line in Spain -- they have NO toll-free or USA phone number, so it will cost you -- only to get endlessly looped in their automated phone system multiple times, or told "Please hold for an agent." and then their system would immediately drop the call.Reading other reviews here and elsewhere, it is apparently Vueling's policy to simply play dead and keep your money. Don't risk your life booking a Vueling flight like I think I did on the THREE landing attempts of this first and last ever Vueling flight I took. | 1 |
Ryanair | Booked a short term parking at Stansted and there is no info which of the 7 parking lots this is for. Your customer service said they have no info on the products that you sell. Stansted airport parking does not recognise Ryanair reservation number. Absolutely do not book parking through Ryanair but do it directly via the Airport parking. | 1 |
EasyJet | Booked a snowboard bag as extra luggage - we arrived but it wasn't put on our flight. No one at Geneva works for Easyjet, you just get a QR code to scan to start a laborious process that doesn't work. Geneva Airport called me today (30th Jan) to say the bag was there. Great - now they have to organise sending it back to the UK. What an absolute joke of an organisation. I'd rather pay more and fly BA next year. | 1 |
Ryanair | Booked a summer break in Lanzarote july 2020, due to Covid-19 wasn't going to travel so changed flights and paid the excess etc for flights in july 2021, Ryanair has cancelled the flights for next summer and on looking for a refund they have told me that I could be waiting 3 months due to delays because if Covid-19, I thought under EU rules that when the carrier cancels the flights they must refund you with 7 workings days. Won't be using them ever again. | 1 |
Ryanair | Booked a taxi through the Ryanair app. Looked good at first with reminders and confirmation. Got a message via the app saying taxi was there 8 mins early. Looked out of the apartment but no taxi there. Went down to the street and walked up and down. No taxi. No way of contacting the driver. So 15 minutes after the taxi was due had no option other than to hail a different taxi. Now got an email from Ryanair saying I've been charged 35 euros (the fare would have been 7). In the airport trying to contact Ryanair but cannot get past security even though I can open the app. This experience just reminds me again what a totally rubbish and non customer friendly a firm Ryanair is | 1 |
Iberia | Booked a ticket between venice and madrid 5 weeks before Covid. They offered a voucher which must be used by 31st of June 2021. I wrote three times letting them know I could not use as travel from Australia is expected to stay on hold till March 2022. Each time, they said they are offering me this refund via voucher. I then stressed how under spanish law, this is Illegal and repeated 4 times why their offer makes it impossible to use. They replied back saying it's all they are offering and hope I have a better experience when next I fly with them. Disgraceful! Even the Spain government find the lack of refund illegal and are moving to prosecute them and still, they will not help those affected. They say it was out of their control. How was a world pandemic within my control? If I get a refund, I have money to rebook when I travel and help the whole economy. No refund means everyone looses. Selfish act. | 1 |
Ryanair | Booked a ticket for my mum (60+) on an account with her name. During the booking my phone seemed to have autofilled my name instead of hers (same surname). I realize it the moment I get the confirmation, call Ryanair immediately. They charge 115 euro for a name change (price of the ticket was 125 euro). No compassion, no flexibility. "That's the policy" - a scammy policy if you ask me. Tickets also cannot be cancelled (how is this legal?). I now get why people say this is the worst airline there is. Never again. | 1 |
Lufthansa | Booked a ticket from Boston to Geneva, Switzerland. Due to Covid 19 restriction I was not able to fly from Boston. I tried to call Lufthansa but they are not answering the phone. I sent them email requesting a refund or a voucher to be used later when Switzerland is open for visitors. Lufthansa denied my request and refused to refund or issue a voucher. I had the worst experience dealing with Customer Service and I will never ever use this airline again | 1 |
Turkish Airlines | Booked a ticket from Entebbe to Copenhagen directly from Turkish Airlines and was surprised that it was only one hour transit time in Istanbul (very large airport). The flight from Entebbe was 40 min late so I was convinced we would not make it. We sure rushed between the gates (approx 1,5 km) and the airport personel let us through the que to the security but we made it just in time for the boarding to CPH and so did the lugage. Well done. The service at the flights flight were good too. | 4 |
Vueling | Booked a ticket from Rome to London, tried to check in online the night before but was informed I'd need to go to the checkin station at the airport as my seat could not be booked at this time. I arrived at the airport 3 hours before the flight and was told that flight was overbooked and I was not able to board as they had sold more tickets than available seats.The next available flight was the following day, Vueling refused to book me onto another flight with a different airline that was flying out the same day. | 1 |
Turkish Airlines | Booked a ticket in January for a return flight to Bali from Amsterdam. Then COVID happened and my flight back to Amsterdam at the end of May got canceled. I've tried calling and e-mails, but no reply whatsoever. Had to book my own flight back. We're almost 7 months further and still nothing... Absolute disgrace! | 1 |
Grupo AirFrance-KLM | Booked a ticket online directly through their website. Had a small misspelling in a name. Tried to change it online and could not. I was close to the airport in Boston and stopped at the ticket counter where they refused to help me. They actually said that they were unable to help with a ticket I purchased online. The KLM website says that any ticket office can help. Ended up waiting on hold over 2 hours to get the problem fixed. | 1 |
Lufthansa | Booked a ticket through a travel agent, called them to change it, they wanted to charge me more than £100 for this even if it was their mistake. They told me they changed the control of the reservation to Lufthansa. Lufthansa customer services asked me to send them the documents to change the name where I called them and they said we can't change it. Its a circle with a very rude customer services representatives. Escalated to a manager called Michael Ross who was again so rude and didn' help again. Stay away from them. | 1 |
Lufthansa | Booked a ticket two months ahead but received a warning on overbooking flights. Canceled the ticket, no refund yet! | 1 |
Wizz Air | Booked a ticket with Wizz air and had a death in the family and they did not accept the certificate of death because he died few days earlier than their rules. I asked at least to be refunded in the Wizz account so we can use it later but they refused. | 1 |
Iberia | Booked a ticket with a screen shot of my details at the payment screen. Paid for the ticket and I got sent a ticket that had an entirely different itinerary. Called to have it fixed and they want to charge me $350 to have it changed. I told them I had evidence of the flight before and after purchase being entirely incorrect and they refuse to let me send it to them or to admit it as evidence. They're fraudulent, scam artists. | 1 |
Turkish Airlines | Booked a ticket with them 4 months ago without any problems, now the trip has been canceled by them just 24 hours before departure without any reason! The plane is still flying by the way, it seems I just got kicked out (they say the plane is full, but how can that be true if I bought a ticket 4 months ago, I have a seat, right?). Probably because they want to sell my seat to someone else at a higher price just before the departure, I got a pretty good deal back i March. This is without a doubt the worst airline I have ever tried, NEVER.AGAIN. | 1 |
Lufthansa | Booked a ticket with this airline as it is supposedly a prestige airline, and I'm tired of the hassle of low cost airlines for important trips. Turns out their customer service is poorer than any of the low cost airlines. Trying to reschedule my trip - it could only be done via phone, calling their number that has 20-30+ minute wait time at all hours. Call dropped halfway through our conversation (twice!) and you have to call back and wait another 20-30mins each time. In the end I could not even change the ticket, only cancel for tax refund only. Happily cancelling (even though it's money in the bin) and rebooking with ANY other airline. | 1 |
Wizz Air | Booked a ticket with wizz air and had a death in the family (my husbands father) and they did not accept the certificate of death only because he died few days earlier than their rules. Every other airline issued a refund - Ryanair, Air Serbia but not the Wizz! I asked at least to be refunded in the wizz account so we can use it later after all finishes THEY REFUSED! I wonder how much they won with it..... Surely they won little money but LOST customers!!! | 1 |
Turkish Airlines | Booked a transfer flight with them from Geneva to Istanbul and Istanbul to Taipei, they mess up the flight schedule (my 2nd flight is a day before my 1st flight). Hence, I can't take the flight and I called their customer service and they agreed to give me a refund directly. After 2 weeks, nothing happens, call them, again and again, to explain the same situation again and again for the past months, always the same story -> Email you a feedback reference number and never heard from them again. I am tired of explaining the same situation numerous times on the phone. Turkish Airline has the worst customer service and will never give you a refund even for their own mistakes. LITERALLY SCAM!!!! | 1 |
Grupo IAG | Booked a trip 11 month in advance with BA in January 2024 to NYC for my daughters birthday. In July 2924 we enquired about adding another person with full payment of additional cost. We couldn't have been treated any worse from the so called "customer care" department. They couldn't have been less helpful and basically told us that if we weren't happy then just cancel but that we would lose our deposit. I then booked the same trip with a different provider ensuring our flights were not with B/A. Whe I then phoned to notify B/A of my decision to cancel they were astounded and couldn't believe that I would choose to do this promising a "Manager " would call me . Still waiting for that to happen!!,but in conclusion not only are they terrible at customer service but their also arrogant in their belief that nobody would choose not to deal with them. I'd pay more not to book anything with them that's how rude they were. | 1 |
EasyJet | Booked a trip through easyJet holidays. A package of hotel and flights. My child was one year old on flying out and turned two on the day we returned. His date of birth was entered multiple times on checking in, and his passport checked at the airport. At the literal boarding gate as we were getting on the plane, I was told as he was two that day I needed to purchase him a ticket, and therefore had to pay an additional £100. I had no choice as we needed to get home. What if there hadn't been a free seat available? We would have been stuck in France? Surely when booking when the child's date of birth is provided it's up to them to calculate the cost of the package accurately? In addition, it is impossible to contact easyJet holidays to make a complaint. They will not direct you to the appropriate form unless you enter your holiday dates, and when you try to the site crashes (tried on multiple devices and browsers). What a horrible end to a trip and a very stressful experience with a toddler. Avoid. | 1 |
Ryanair | Booked a trip to Spain , approx 4 weeks prior to flying I was found to have cancer in the brain .This means you cannot fly due to the cabin pressure .This is medically accurate.Was admitted to the hospital 1 week prior to the flight .Received a letter from the hospital / surgeon explaining the situation and that I was on a " no fly list"Just been informed today I will not a get a refund 🤣🤣🤣🤣🤣🤣🤣Horrible Horrible company / peopleHow do these people sleep at night | 1 |
Ryanair | Booked a trip via on the beach who booked the flight with an incorrect first name. Ryanair clearly stated that it can be changed free of charge within 48 hours but their app wouldn't allow me to so I messaged in, got no reply.It cost me £115 to change a first nameUnfair practice in my opinion | 1 |
Grupo IAG | Booked a trip with a total of 3 connecting flights, the night before departure was advised my 1st flight had been cancelled and had been moved to a later flight from another airport a further hour from my home location. I tried to call and reach out on chat but no one was available. So went to the airport early to try and see if I could switch to an earlier flight as the flight they had put me on didn't allow for sufficient time to connect through Heathrow but was advised you will make it and better to be stuck at Heathrow than here ….. needless to say missed the flight at Heathrow as I had only 15 mins to departure and to change terminals. I explained the situation to someone at customer service who were happy to rebook the remainder of my flights and arranged overnight accommodation etc. I understand that everything was moved due to storms etc. but It would have made for much better customer experience being able to speak to someone the night prior to try and make changes in advance saving the need to rebook flights and overnight accommodation. | 3 |
Grupo IAG | Booked a very special holiday for me and my partner, September arrived and we were on our way to lovely South of France, Booked Business Class for us both to start the holiday right. As we were checking I was told the flight was over booked and our seats wouldn't print onto the ticket for some reason. We had already made sure the seats were booked when we had booked the flights nearly a year prior to going. Unfortunately when we arrived at the gate we were then told we would no longer be sat together and one of us would in fact have to go into economy. My girlfriend is an extremely nervous flyer and so had to take extra tablets to remain calm, She didn't have any food which we had pre booked also and she was sat right down the bottom end of the flight. We were held at the gate with another 4 or 5 couples all in the same predicament all due to the lovely money grabbing British Airways over booking the flight. They ended up refusing passengers in the end and even had people sat on the fold down chairs in the toilet area. When we eventually arrived in France late, we was waiting for our luggage to come. Our airtags stated that both our cases was in fact still in Heathrow. We then had to wait 4 days for them to eventually come into France by this point our holiday was ruined. British Airways was absolutely shocking, we couldn't speak to anyone as all the phone numbers were no longer in use. We felt stranded in a foreign country with no clothes and no one to help use with what to do next. Every day we watched them case not moved as we were tracking with air tags. it was so frustrating not being able to plan our days in hope we would get the call to then drive all the way back to the air port 2 hours each way to collect our cases. we ended up going out and buying new clothes toiletries and all the stuff to make the best of our ruined holiday, saving all the receipts thinking we would be able to claim it all back. how wrong I was. British airways take zero responsibility and fob me off with going through my insurance. British Airways only pay for basic essentials, Pants and toothpaste. I filed a complaint when I got back and requested my money back for business class and they haven't even had the decency to even respond. They are an absolute joke of a company and I wish they would remove British out of there name because there is nothing British about them. Do not give them your money, they cant even look after their staff let alone customers. Oh and don't bother trying to cancel your flight either as they just take all of your money off you and give you nothing back. | 1 |
EasyJet | Booked a villa in Madiera and flights through Easyjet, on the day of our return the cancelled the flight due to alleged high winds. Portal wasn't working, 2 members of staff rebooting flights so stuck in a strange county with a 9 year old child with no help with hotels or transfers, was a complete mess and appalling customer service. Was told by their staff that I could claim compensation and claim back my expenses.Finally got back to the UK and submitted my claims to be told they have no record of my booking which it seems is a common ploy so they don't have to reimburse anyone so it progressed to small claims court where I have just been awarded my costs and expenses.Totally inept company who I will never give another penny too as they did not give a stuff about the situation they left everyone in and try and wriggle out of their statutory obligations.Bunch of crooks | 1 |
EasyJet | Booked a weekend away for my 60th birthday with family. Flight out on Friday was delayed over 3 hours, with no help or information. Flight back on Monday was cancelled, again with no help or information. We lost an afternoon at our destination due to delay going out, then spent 3 hours during the last night trying to find out how to get back from Switzerland. We decided to go to the airport early next morning, losing the last morning of our weekend away, to try to find out what to do. We spent approximately £1,500 and wasted a whole day and night getting back to UK. This was with no help whatsoever from EasyJet. At no point have we been able to speak to anyone from easyJet. We went away for a relaxing weekend, we only had one day of that weekend when we weren't trying to sort out delays, or looking for alternative flights, hotels, taxis, hire cars, trains, ferries etc etc etc. | 1 |
EasyJet | Booked a weekend in Bristol travelling from Bristol to Glasgow with easyJet. On both legs of the journey at least an hour delayed in flights. No explanation given. Speaking to other travellers this seems par for the course. Will definitely take the train or drive next time. | 2 |
Ryanair | Booked a weekend in Dublin. Flying from Stansted. Friday's flight. We were ready to board but Ryanair moved everybody to another gate. Felt sorry for all the people that had queued in the non priority queue.as they thought they would get their bags on by queuing first. Maybe a ploy to encourage people to buy priority tickets. As they ended being of the back of the queue and people that turned up late got to the front of the queue. A little unfair felt.maybe crowd control ryanair.Anyway 20 mins late getting on, then told our flight window had been missed another 20min delay sitting on the runway.Coming back from Dublin. 1 hour delay . Standing in queue (priority) waiting. I watched three ryanair staff going round with yellow tags tagging all no priority bags. The queues got longer and started to merge. People turning up could not differentiate between queues. All the staff were just tagging bags. Maybe to frighten people into upgrading to priority?? Anouncment Stansted passengers move aside for Manchester's passengers. 1.10 min in the queue!!!!. Finally get on plane. Another 50mins waiting on the runway.Thankgod for my tablet video player.. get an upgrade maybe a better airway next time..... | 1 |
EasyJet | Booked a weeks holiday through TUI and didn't notice the flight was actually going to be through Easyjet. Easyjet sent me a casual email a week before my holiday to say flight cancelled which meant my holiday was also gone. They didn't even offer a reason. I think being a 'digital' airline this is now considered routine. Yes, I was refunded for my holiday but then had to re-book with Jet2 for something more expensive and later and there was no hint of compensation for other losses such as insurance, explaining this at work, booking cattery, gardener and all the rest. They sent me a jolly text a few days later encouraging me to pay extra for hold luggage as I seemed to be 'travelling light'. Ho Ho! | 1 |
Jet2.com | Booked a year in advance, paid in full for seats and luggage. On arrival Jet2 said due to father's disability he couldn't have the extra leg room seats (I had chosen seats that could have disabled persons in originally) they moved to no leg room seats and frustratingly a lady with a mental disability placed into our original seats. Flight was delayed going out.On the way back same thing - moved from our seats to no leg room ones given similar reason. Flight delayed on way back also.Emailed customer service for refund of our extra leg room seats. Got auto message back - they have a reply period of 28 days!Staff were friendly enough at the airports and flight, however overall poor service from Jet2.I still await a reply from them, written some 2 weeks ago now. I won't hold my breath. | 1 |
Wizz Air | Booked air ticket first time, joined the WIZZ Discount Club. Then the flight is cancelled without reason. No refund for the membership fee. It is totally a scam for the membership fee for no costâ—DO NOT USE WIZZ AIRâ—Totally RUBBISHâ— | 1 |
Jet2.com | Booked all inclusive holiday with jet2 can honestly say this was the worst hotel I have ever stayed at. Complained but got absolutely nowhere very disappointed with the customer service. Be aware we have spent over one thousand pounds on eating out as food was cold and bland. The reviews of the hotel in the last few weeks have all said the same | 1 |
EasyJet | Booked an August flight and thought this wouldn't be a problem as travel restrictions are now lifted. However, yesterday Easyjet cancelled just the outbound (but not the inbound) flight. Everywhere you look on their website you're just directed to vouchers, which obviously I don't want. Unclear information about refund. Also, no way of getting information on how to seek refund on inbound flight. There is no option of emailing them, as they don't provide an email address. Tried phoning customer service line, but just end up on hold for hours. USING THIS COMPANY IS JUST LIKE THROWING YOUR MONEY AWAY - DO NOT USE THEM. | 1 |
EasyJet | Booked an EasyJet package holiday in December through a Travel Agent. EasyJet cancelled our flight on the way over to Menorca with only 18 days to departing via an email to myself not the travel agent. However no email to travel agent and EasyJet refused to give communication with agent until 13 days before departure. When EasyJet finally did discuss they did not give a reason for cancellation and as there was no alternative flight, we had to accept a refund as they wanted an unreasonable amount to fly out a few days later for the same holiday! We were really disappointed not to get on our family holiday and have no explanation or discussion to change without extra expenses. Plus as the cancellation now fell under 14 days I did seek compensation but EasyJet have replied saying I was informed of cancellation. True but App would not allow you to manage the booking, there was no alternative flight, the Travel Agent email was received 13 days before our departure and EasyJet refused to give correspondence after my initial email. I would expect better customer service from EasyJet a service I have travelled with many many times. Very disappointed | 1 |
EasyJet | Booked an Easyjet flight to Albania but my wife got Covid 2 days before the flight so we had to cancel, Sent Covid test and GP report claiming refund. No response apart from a list of FAQs. Repeated email request for refund with backing evidence. No response from Customer Care. Called them and was told no phone check on Covid claim could be made. Repeated claim, this time as a complaint. Still no substantive response, just a repeat of the list of FAQs. No refund, no meaningful response, just made the misery of a Covid-ruined holiday much worse. | 1 |
EasyJet | Booked an Easyjet holiday for my first solo holiday since becoming disabled. I wanted a seamless experience- airport assistance, transfer to/from airport, hotel. Easyjet changed the time of my return flight, but not the pick up time (07:15 for a 20:45flight)! Tried to get this sorted- what a palaver! No email, phone chat bot no help, phone call just said about a text 36 hours. I explained I could not receive this on holiday, as don't have a mobile phone. Woman could not sort this, just stuck to the text story, or told me to phone the day before departure.If they could give me a time weeks before the holiday, surely they could get this issue sorted.Sent an email of complaint, but 5 days later, no reply. I would not recommend Easyjet holidays.I have always, until now, been very happy with their flights. | 1 |
Ryanair | Booked an airport transfer from Turin airport with Ryanair. Driver didn't turn up. Submitted a refund claim via Ryanair Customer Service following the guidance published on their website. Have just been advised some 5 weeks later that Ryanair are not responsible and I should contact the Service Provider. Finally got through to them today and was told they were not responsible either. Advised to contact the company who took the payment. Can't find any contact details and none have been provided by Ryanair or the Service Provider, who I had assumed was Ryanair. Hard to believe this is legal. My advice is Do Not under any circumstances use Ryanair to book any services other than flights as they are simply a front and assume No responsibility whatsoever. | 1 |
EasyJet | Booked an all inclusive holiday through easyJet. We needed to change one of the passenger names a few days before the departure, spoke to customer services who advised us on multiple occasions that as long as we call back before the end of the day they would do that for us. I called back a few hours later to be told they wouldn't do it as was 'to late' despite their online t&c saying you can change up to 2 hours prior to departure. They denied ever having any conversations with myself saying that I could change the name. Totally inadequate advice, unhelpful rude customer service with 'computer says no' attitude | 1 |
EasyJet | Booked an all inclusive holiday was just meant to be me and my partner months prior to start with, then a few family members wanted to join at the last minute all at the same hotel, two weeks before we go we get an email from easy jet saying they have moved us to a different hotel that's only half board because the hotel was over booked. We rung easy jet and the hotel neither of them said they could help coz we had options to either cancel the holiday or go to the other hotel. Never booking with easy jet ever again. | 1 |
Grupo IAG | Booked an all inclusive package holiday for a 60th birthday with BA at their resort in St Lucia named Bay Garden Hotel. The holiday turned into a nightmare from start to finish. The room booked was not available, they moved us to 4 different rooms during our 14 days stay. We were even offered a room at the Bay Garden Inn close by, which was not All Inclusive (something we paid for) and was told we could walk over for all our meals and drinks when we wanted. We declined their offer.Most of the rooms had mould and condensation and the dining area was overrun with cats. The food was not to a very high standard. The only saving grace for that place was the staff who were trying their best while the manager was not present until the penultimate day before our holiday ended. | 1 |
Ryanair | Booked an early flight from frankfurt to london. 5 hours before gate open they cancel. The lady at the counter: we can offer you a flight on Wednesday or Thursday, eh what, we are flying back on Thursday, BTW all is paid in London, underground, hotel.... the way they treat passengers is inappropriate, unprofessional and not of the 21century. Please pilots and cabin staff keep on with the strikes, lose money and kill rianair, apply for a better job with KLM, BA, Swiss, or whatsoever and help to make the world better.Btw: have informed my lawyers, they will take action, all impacted passengers, pleass write reviews, act, and avoid using this carrier. | 1 |
EasyJet | Booked an easyJet holiday from uk to Bodrum in turkey landed last night !! Room dreadful !! We've been given a room with three rooms for me and my husband. One room has a single bed and a unit with tv on no table or chair and flooring coming up. Other room has two beds and wardrobe and that's it plus side air con works in this room. Other room has two beds a wardrobe and a dressing table with broken chairs. Place is the Bodrum resort Anyone thinking booking don't do it. Dreadful however haven't had chance look at resort yet Update 4 days later spoke to lovely gentleman in reception next day he moved us to better room still in club room but one we have now better it's clean and basic As for resort to b honest it has all u cud want and we've had fab time so far lots of activities and food drink great after bad start we are now enjoying it making most of lovely weather | 3 |
EasyJet | Booked an easyjet holiday to Sharm el Sheik and disovered we would have saved around £700 if we had booked hotel direct or via booking.com and the flights separately. As easyjet provides nothing additional for the extra money, I will always book hotel direct from now on. Also, the hotel was listed as 5 star but didn't rate even 4 stars in most respects which made the price we paid even more extortionate. | 1 |
Lufthansa | Booked an economy light fare which only included a very small 8kg carry on bag. I found it strange that a full service airline would even have that option but given the fare was not cheap I assumed service on board would make up for this. Boarding was slow and messy requiring passengers to queue to have their documents checked, then queue again to check our tickets, then queue again in the jet bridge. What is the point of assigning boarding groups when all but priority passengers are called to board at the same time? Seats in economy were akin to a budget airline with minimal legroom, no headrest or entertainment. Cabin was not clean, and crew handed out alcohol wipes. On both legs I took with Lufthansa there was no food or drink available, complimentary or paid. This was a 2 hour service right about lunchtime. Almost any other full service airline would have provided some sort of food service. It is already low cost carrier like to only have paid food services. To have no service at all is just pathetic for a 5 Star Airline. Crew were barely seen during the flight. To top it off the flight was delayed. Overall the flight was worse than ultra low cost carriers while charging more. | 1 |
Grupo AirFrance-KLM | Booked an expensive refundable ticket with this dishonest company. Have tried to get my money back without success. They are fraudulent thieves. Never ever book a flight with KLM | 1 |
EasyJet | Booked an extra 23 kg bag, couldnt find any specifications about size or if it was checked luggage.After paying suddenly it shows specifics. this was a big hand luggage and not checked bag.Customer service is closed in the weekend so my 24 hours cancelation option will be forfeit. Also it says cancellation is free you just have to pay an administrartive fee. The administrative fee is supposedly 0 euro's. but down the list of prices I suddenly see a cancellation fee of 59 euros within 24 hours. | 1 |
Lufthansa | Booked an extra legroom seat - didn't get it because the plane was changed (shouldn't be rocket science to reallocate the seat - but why bother because when they get paid for it by someone else as well!). Refused to give me a refund until it went through arbitration then they sent it to the booking agent who wont return it to me. This is one airline and one booking agent that i will never use again. | 1 |
Ryanair | Booked an holiday to Gran Canaria with Love Holidays. Flights out with Easyjet with Ryanair being the return flight.At the time the FCO advice was against flying to the island and as a result Easyjet cancelled the outbound flight. However Ryanair stated that the return flight was still scheduled even though it was against advice.After lots of phone calls and emails i was told the flight was going ahead if i wasn't on it that was a no show. End result no refund and £400 down. | 1 |
Lufthansa | Booked an international flight with them 1 month in advance, 5 days before the flight they sent me a message that our flights were cancelled for NO REASON, (FLIGHT is on Thursday 1/12 and they send the email and a sad SMS on Saturday 26/11) **** YOU! and your overbooking, we got the cheap options out of 4 possible tickets options so they obviously kicked us out. No one contacted us during Sunday and we spent moday and tuesday trying to book a flight ourselves because their recommendation was to get a flight on the 5th instead. they didn't move a finger to reschedule our flights or give us more options.It is also a shame that you spend +700 euros on a ticket that doesn't include baggage... soon we will have to pay to breathe. Most of the airlines should get sued for huge money so you maybe stop playing with the tickets prices and doing dodgy stuff while you book tickets because I swear prices make no sense depending on the clicks you make or even if you look the same fight from different devices... | 1 |
Grupo AirFrance-KLM | Booked an upgrade. Its stated it was for the long haul flight, however, upon completion, it put me on the short connecting flight. I notice the issue, contact customer service. I was asked for proof (who reasonable screenshots booking upgrades). I paid with airmiles, so i wasnt even asking for a cash refund, just my miles back. Why would i book lounge access for the 1hr 40 connection but not the 4hr 10min connection? Logic has clearly took a hit with customer services. | 1 |
Ryanair | Booked and paid a National Express transfer via Ryanair. When I received the confirmation email for the transfer, the ticket was dated for three days earlier so I couldn't use it as it was expired and I had to buy another ticket directly on the National Express website this time.I contacted Ryanair customer service to get a refund and I was redirected to National Express customer service. National Express customer service redirected me to Ryanair as they are the one who received the money. Once I contacted Ryanair again, they kept telling me to contact National Express and they hanged up on me!So they took my money, didn't provide the service I paid for and the customer service is very rude. | 1 |
Grupo AirFrance-KLM | Booked and paid a business class seat, without any notification, booking was cancelled and removed from the system same day of departure. After hours in trying to find out whats going on through inaccessible phone numbers, stress and unclear messages, I could find a seat on Economy same flight as due to overbooking I was removed. Thanks a lot, KLM. Premium service for business. Should you have a choice and would like to actually get the seat you paid for, book with another airline. | 1 |
Ryanair | Booked and paid a flight from Warsaw for our Ukrainian refugee friends. The lady at the check-in desk spoke only Polish and told that printing tickets would cost 2000 zl (€435). Then she very rudely shooed our friends away with her hand and took off for 20 minutes! She kept repeating "web, web" and refused to help, despite the online check-in didn't work for some reason and the problem needed her solving. These people are leaving their homes and lives behind for WAR, they haven't slept a full night in 3 months and this is how Ryanair ground personnel decides to treat them! | 1 |
Lufthansa | Booked and paid a return flight in June 2021 (6 months in advance) with Lufthansa from Dublin, Ireland (DUB) to Rio de Janeiro (GIG) with an inbound flight on November 19, 2021, and a return flight on December 13, 2021. The company canceled the inbound flights twice where I had to call multiple times to have them rescheduled. Within one week of our travel, they canceled (again) the last leg. When I called (again), this time, I was told that the full ticket was canceled and, there were no other available flights for November or December. The free flight change would only cover flights to the same destination within 7 days of the initial booking dates. If I would like to reschedule for January onwards, I would have to pay 1100 Euro per passenger. Or, according to customer support, the best option was to get a refund and book the flights with another company. Being close to Christmas (a peak period) increased our travel costs by more than three times. Even worse, we are traveling because of our wedding ceremony scheduled for December 4, 2021, limiting our flexibility options. We had to postpone our wedding for more than one year due to the pandemic scenario and, now we receive this unpleasant "gift" from Lufthansa, which will add stress and increase costs. Thank you, Lufthansa, for such a disgusting treatment. I will never fly with Lufthansa again in my life and, to all of my contacts and social media, I will strongly recommend avoiding this company at all costs. It looks like Lufthansa is going through some profound challenges. They show no care or respect for their customers. My advice is to choose any other company to fly. | 1 |
Lufthansa | Booked and paid a return flight in June 2021 (6 months in advance) with Lufthansa from Dublin, Ireland (DUB) to Rio de Janeiro (GIG) with an inbound flight on November 19, 2021, and a return flight on December 13, 2021. The company canceled the inbound flights twice where I had to call multiple times to have them rescheduled. Within one week of our travel, they canceled (again) the last leg. When I called (again), this time, I was told that the full ticket was canceled and, there were no other available flights for November or December. The free flight change would only cover flights to the same destination within 7 days of the initial booking dates. If I would like to reschedule for January onwards, I would have to pay 1100 Euro per passenger. Or, according to customer support, the best option was to get a refund and book the flights with another company. Being close to Christmas (a peak period) increased our travel costs by more than three times.Even worst, we are traveling because of our wedding ceremony scheduled for December 4, 2021, limiting our flexibility options.We had to postpone our wedding for more than one year due to the pandemic scenario and, now we receive this unpleasant "gift" from Lufthansa, which will add stress and increase costs. Thank you, Lufthansa, for such a disgusting treatment.I will NEVER fly with Lufthansa again in my life and, to all of my contacts and social media, I will strongly recommend AVOIDING this company at all costs. It looks like Lufthansa is going through some profound challenges, and I would not be surprised if it ceases its operation soon.They show no care or respect for their customers. My advice is to choose any other company to fly. | 1 |
Grupo IAG | Booked and paid a significant premium to fly from London to Malaga with BA rather than a budget airline because of convenient flight times (and justified it in the hope of being treated reasonably).The web booking process itself was reasonable, but from that point the service has been poor in almost every way.The flight was first rescheduled (so not BA) and then cancelled completely just over two weeks from the flight date (i.e. before entitlement to compensation).Logging in to rebook an alternative flight I notice that we were given only one option (for a night flight) yet alternative flights were clearly still being sold on their web site.Finally managing to contact a human at BA I was told that the morning flight was with Vueling but that I could indeed book it. Cross referencing on a popular flight broker site I discover that the BA and Vueling flights have identical flight times but that Vueling flights are notably cheaper.I asked whether the car hire would be adjusted to match the new booking, was assured that it would, but thus far have not received any communication that it has.The web site yields inconsistent information about my new flight and at present indicates that I will need to wait 7 hours in the airport for my car hire in spite of reassurances by the agent I spoke to.Getting in touch with BA in any way has proven difficult and time consuming, making getting a Doctor's appointment like child's play by comparison!Needing to reschedule or cancel flights does very occasionally happen, but there's no proactivity, clearly inadequate human customer service, and a general sense of complete lack of respect for the convenience of the customer. | 1 |
Ryanair | Booked and paid extra for a seat with extra leg room. The seating plan didn't match the aeroplane and I didn't get it. Staff pretty much not interested.I'll pay the extra and fly with a proper airline going forward. | 1 |
Ryanair | Booked and paid extra for a window seat 11A and guess what ? Someone had nicked the window so I was staring at a blank wall. Seat belts are very short and for the 1st time in my life I had to have an extension. There is absolutely nowhere to put anything so I shoved my water bottle down my front as I thought if I need an extension belt then there was no way I was gonna get the table down . Flight delayed 2hrs 50mins coming back but on a positive note cabin crewwere very pleasant. | 1 |
Ryanair | Booked and paid for Fast Track with Ryanair for our flight from Fuerteventura to Manchester on 18 Jan 2025. Ryanair Flight Information we received via email and Boarding Passes clearly showed Fast Track had been purchased. When we arrived at Security at Fuerteventura we were told Ryanair did not have Fast Track at that airport.Complained to Ryanair and requested refund. Received a condescending reply saying Fast Track did not guarantee no delays or queues and advising me to arrive with sufficient time to clear security anyway. I did arrive in plenty of time but my complaint was that Ryanair did not have Fast Track in operation at that airport. They are clearly charging for a service they don't provide. Unethical and dishonest practice! | 2 |
Ryanair | Booked and paid for a Saturday return flight to Crete in September. Two weeks ago they bumped me off and pushed the flight back to Friday. Got an email this morning to say they have now changed this to a Thursday with lousy flight times. This shower cannot be trusted as I bet they have sold my original booking for a higher price. Avoid at all costs. | 1 |
Ryanair | Booked and paid for a flight thro' lastminute for holiday Madrid. Went into ryanair website and flight not on there. Appealed to ryuanair and lastminute for details and it appears ryanair do not accept bookings from third partys. ??? Finally they found it.Then got travel insurance direct with ryanair. Received no confirmation they just took the money.I had a stroke a week before flying and notified them with documents and tried to get a refund. They refused !!! Then I tried to find details of the insurance for I needed the insurance policy number. I asked twice for the number and they wouldn't supply it. I then approached the insurance company who could not find the policy.HOW MANY DIFFERENT WAYS CAN RYANAIR AVOID LOOKING AFTER THEIR CUSTOMERS AND REFUNDING THEM | 1 |
EasyJet | Booked and paid for a holiday for 12 people for June 2025. My daughter and her husband are no longer able to travel as she is expecting a baby. Easyjet are now saying that removing 2 passengers will cost more the overall cost. Absolutely ridiculous! They are not interested in taking a sympathetic view due to my daughters pregnancy.13 February 2025: The response I received on Trustpilot is a generic one they use for any negative comments therefore useless, as contacting them makes no difference whatever. They did call me yesterday 12 February to 'give me an update' which was of no use as I had already cancelled the holiday, so they aren't very joined up at all! The updtae was to tell me there was nothing to tell me, so gigure that out if you can! In the end, Easyjet left me little choice other than to cancel, or to pay more money for 10 people rather than 12. I have some thoughts on this as follows:Never book a group holiday with Easyjet, because if any one of your party is unable to travel for any reason, they are unlikely to be unhelpful, regardless of the reason (pregnancy included) and based on my experience, will charge you more than the original total for fewer people. They blamed an IT glitch initially, but after 4 weeks that seemed an unlikely story. They said on a number of occasions they would elevate the issue to a higher level, and someone would get back to me. That never happened either. No surprise for me by that time. I have now cancelled the entire holiday and we have rebooked with another company. We have made the booking as individual families rather than a group. This is in case anyone in any family is unable to go, the implications are less likely to be an issue.One final point. I was told I would receive my deposit back as a credit voucher which could only be used on another Easyjet holiday, and the thought of that didn't fill me with joy, but better than nothing.I also had paid in excess of £600 for 12 seats on both flights and was told I would not receive a refund and the seats would be released (presumably to be resold). This one really annoyed me.On my final call with Easyjet, I stated my dissatisfaction with the entire process, but retaining my seat booking money and only getting a credit voucher for the deposit was insulting, particularly as all off this was due to a pregnancy. The lady I spoke to was sympathetic. She obviously spoke to a manager or such like, and said to me if I could prove one of the party was pregnant, they would reconsider their stance. CAN YOU IMAGINE A TOUR OPERATOR ASKING SUCH A QUESTION?Anyway, I decided to play along, and fortunately, I had a copy of the scan of my new forthcoming grandchild, which I sent to Easyjet, although I think it surprised them!Now for the only positive point in this entire debacle: Easyjet returned both my seat booking money and the deposit back to my credit card, after I proved my daughter is indeed pregnant.Final, final point: Be careful with Easyjet, as they will use any reason to extract more of your hard earned cash.I suggest each family book their own holiday to avoid what I've gone through.I know it wont make any difference as I am one small customer in their multi million pound company, but I will post similar to every other review site I can in the hope that no one is caught out in the same way.PLEASE NOTE, I AM NOT A SHOUTER TO CUSTOMER SERVICE STAFF, NOR DO I USE BAD LANGUAGE AS IT SERVES NO PURPOSE IN MY OPINION. STAFF IN A CALL CENTRE DON'T DESERVE IT. UNFORTUNATELY, ANYONE AND EVERYONE IN A MANAGEMENT POSITION IN EASYJET DON'T HAVE IT IN THEM TO TAKE A VIEW AND RESPECT A GENUINE PROBLEM AND HELP RESOLVE IT.Sad in this day and age. | 1 |
EasyJet | Booked and paid for a holiday, payment took from my bank, fine, refunded and new price debited from my bank £500 more, then that was refunded and then a new charge which was over £800 more then the original price.No communication regarding the increase just taken from my bank, I'm fairly certain this is illegal. | 1 |
Ryanair | Booked and paid for flight in February. Fly date was early May. No refund as of now . Disgraceful really . Hopefully, I'll never fly with them again . They don't deserve to be successful . The flights weren't cheap either . If ever there was a business model to copy, it's not their's . They treat good people badly . Customer service support ? Non existent. | 1 |
EasyJet | Booked and paid for flights and up front seats for Gatwick to Tenerife South on 08 January 2022 These were booked just over 8 months before the date of the flight. The flight has still not happened yet (due to fly 26 August 2022)On attempting to check in on 04 August I find that our already booked and paid for seats are no longer on our booking, the seats now say 'allocated' at check in' and when I go to book in EasyJet want me to pay for seats again as though we've never paid for them, the seats we booked are now not available and there are no other seats where the two of us can sit together.Phoned customer service and all they can do is allocate us 1C & 1F so we won't be sitting together even though EasyJet messed up. All I get told is we now have up front seats. This is simply not good enough, you messed up you should sort it out and give us back the seats we reserved when we made the booking.Edit: EasyJet have now been in contact with us and told us that our seats 2A & 2B were not available due to a 'downgrade of the aircraft' I'm not stupid EasyJet, you and I know this is a complete lie. You don't suddenly remove seats 2A & 2B from an aircraft. You have also not merged two flights on the same day as you are still selling seats on all of them. We also recieved no notification of a change to the flight which we always do if anything changes.What actually happened is our outbound leg was cancelled and we were flown out the following day and in messing with our account to show the EU261 claim they removed the seat allocation, I know because until 23 July EasyJet say our seats were booked then the booking just disappeared from their system.Basically they know that they caused the issue but they won't re-instate our seats.DMs on Twitter or Facebook take many days before you get any response (if you get one at all) and then the response usually asks you to give them your booking reference which you gave in the original DM, then you don't hear from them again for another week and if you do the response has nothing to do with your question. Absolute shambles. | 1 |
Jet2.com | Booked and paid for legroom seats which not provided. | 1 |
Ryanair | Booked and paid for reserved seats together for me and my wife. When we got to the airport we were reassigned seats - me in row 5 and my wife in row 28. Good news !! Claimed a refund and they agreed. They paid £4. So the cost of reserving seats must be £2 per person per flight? I don't think so - what about you? | 1 |
Ryanair | Booked and paid for return flights for October weeks ago but now been told by Ryanair that my outward booking has been cancelled but I can still fly at 10.30 at night arriving early morning which I'm not keen on doing Found an alternative flight the day before on their website for £38.55 - great - result - but, when I tried to change to this flight on their "manage your booking: that flight came up as £82.84. What does this tell you. That all this juggling of flights is just a means of extracting more money from customers who have already paid. In the real world this is called at the least "misrepresentation" but, at worst "fraud". When are we all going to wake up to Ryanair. They treat us appallingly but we still go back because they're cheap. Lets all stop dealing with them and see what happens. | 1 |
Ryanair | Booked and paid for seats with extra leg room. Boarding the flight to find our seats were now standard due to aircraft change. Staff said sorry,You can claim the payment back for what we paid for extra leg room. Complete disregard of tall people needing more leg room.My husband suffered with knees being pressed into the back of a seat and couldn't move at all.It was painful and upsetting. We will never use this company again. | 1 |
Ryanair | Booked and paid in January for flights in April. Flights obviously cancelled due to Covid-19, and applied straightaway for a refund- but still no refund.Earlier in July it was reported widely that "By July 15 the remaining refund requests from April will have been cleared." We have been patient, but this is very misleading. Ryanair has had our money for well over six months now, how much longer do we have to wait?Update 30 July - via online chat we have been told that we were issued with a voucher- this is just not true, we have never had one and had applied at the start for a cash refund (in fact 'refund already applied for' was stated in the online booking area). Now saying we have to wait another 4-6 weeks. As the 15 July deadline was not met, I'm not inclined to believe them. Our son and young family are also still waiting for an April refund.Update 2 September - refund received at last! | 2 |
Turkish Airlines | Booked and paid to reserve seats for the whole family. We were moved both outbound and inbound flights where we were not in the seats we wanted and sat apart. Refunded inbound but not outbound. Crooks. | 1 |
Lufthansa | Booked around the world trip premium econ from Melbourne to Singapore 3 nights-UK via Frankfurt -5 weeks, after river trip Budapest to Los Angeles 5 nights-LA Auckland 3 nights- NZ to Melbourne.We had a problem at Budapest as our Visa to the USA had a typo error and we couldn't board, we manage to get the visa corrected within 2 hours but the gates had shut, we fully realise we are at fault here but the Lufthansa help desk at the airport wouldn't even consider we pay for another flight at our cost to be able to continue our once in a lifetime trip, I mean there is no more work for the airline as the bookings continued from LA six days later, the help desk said they would continue the trip for $9000 AU, if that is not calculating corporate greed to leave us stranded in a foreign country with limited funds with absolutely no compromise or kind judgement from them at all, we practically lost most of our US and NZ bookings for hotel car hire and transfers as well, not to mention getting home somehow. We feel that someone in your management system requires a humanity adjustment as that was one low down grubby money grabbing act.without any compassion at all, we still cannot get are heads around why this unreasonable decision was made against us other than sheer greed and because you could, I would love to meet the coward man who made all the decisions sitting behind a phone line. I see looking at the www that Lufthansa do not rate to well, well I can assure you I will do my utmost to help your ratings drag along. We consider this barbaric act against us for no just cause to be the lowest heinous and outright attack we have ever witnessed.Feedback ID 33209842James William StephensonLorraine Edith StephensonBudapest airport Wednesday 17th JulyFlight No LH1675 @ 08:50 Hr | 1 |
Ryanair | Booked as part of a holiday package. Bit dubious at first however as long as u know beforehand about tickets and luggage I can't really see any problems. We took hand luggage only which was more than adequate, we checked in without hassle and didn't need to buy seats as we were sat together. Both flights were on time, lovely crew and pilot, smooth journey, comfy seats, very clean, infight drinks and food reasonably priced. Due to quick turnaround it also helps if u keep ur own area tidy therefore reducing air cabin crew some jobs!! Would definitely recommend. | 5 |
Jet2.com | Booked assistance as I had a fractured foot , service was excellent ! | 5 |
Ryanair | Booked assistance as I have a debilitating brain tumor … checked in on line only to be told my carer couldn't go on to the plane with me. As our boarding passes were on my phone was told they would print our boarding passes… seats were changed !! Thankfully we were only 1 row apart !! Whilst in the lift to the plane, told seats changed again as it was a safety issue… but the other 2 assisted passengers were in the same row !!! Felt very pigeonholed !! My carer was 22 rows away from me !! Disgraceful… I won't fly with them again or recommend any one else too !!! | 1 |
Grupo AirFrance-KLM | Booked assistance for my 84-year old mother. Badly organised in Vienna. Since we were not able to check in online with only hand luggage, the whole advantage of travelling light, went up in smoke. At the desk the assistance request was unknown so we had to wait for 20 minutes for a wheelchair 'somewhere near the window'. Once the wheelchair arrived it was fine. Whisked through the very busy security and to the gate. Plane was delayed by almost an hour. First on board on our premium economy seats. They are supposed to have more legroom but I was unable to compare. Friendly crew served a sandwich and two drinks. Information in English only which is effective, but typical Dutch: we don't care much about our language. Would be unthinkable with Air France for example. On landing in Amsterdam only 20 minutes late we were supposed to deplane row by row, but that doesn't work. Greeted at the gate by a very friendly guy with wheelchair. All in all okay. | 7 |
Jet2.com | Booked assistance for my daughter with asd. It went a bit wrong at Lanzarote airport down too it being too busy delays etc. No fault of jet2, But once we got on flight it was amazing service my daughter was treated so well by the staff and nothing was too much trouble. Great flight home (5star staff) | 5 |
EasyJet | Booked assistance for the traveller - my husband had a stroke last year and is unable to read fluently or follow complex instructions. The 'assistance' was a joke and left him in tears in the departure lounge. Wrote a detailed email to customer services and received a reply of entire gibberish, written by someone with a poor grasp of English. They may be a budget airline, but there is no excuse for such woeful provision. | 1 |
Jet2.com | Booked assistance which worked very well at both airports. | 5 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.