Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
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Grupo IAG | Booked flights last October for this September to travel Club Europe and paid to reserve seats as have mobility problems. They have changed our seat rows and of the five times on outward flight only once emailed me that it was changed. Eventually after phone calls managed to get a row to meet my mobility problems. Just went into booking last night and surprised we had no seats for return flight. We had booked row 3 but only row 8 now available. I contracted customer service and told it is an operational reason but sorry they did not send a email. Had no other option but to take these seats even though l explained about my problem. Asked for rebate of my £120 which l paid to reserve seats. Told as they were allocating seats l would have to make a complaint. Said already had complaint a month ago but no heard anything. They told me they don't deal with the complaint until you have flown. | 1 |
Ryanair | Booked flights last summer for a family holiday in April. A villa was booked by my mum. 4 weeks ago, my mum suffered a major bleed on the brain, causing a life changing hemorrhagic stroke. She is currently in hospital, unable to eat, talk, function normally etc and will be there for the foreseeable future. Due to this, the Vila was cancelled.Whilst my mum was booked on different flights, we were told by someone on the online chat that we would be able to make a claim.I submitted a claim through the Ryanair website with Dr's evidence, to be told that the flights were non refundable and knew this when booking them. Well I'm sorry, I didn't know something life changing was around the corner. Absolute disgrace of a company who I will never use/recommend again.Ryanair doing what they do, putting profits above everything else | 1 |
Ryanair | Booked flights months ago but asked to cancel and for a refund due to serious illness.My husband had had a detached retina and couldn't fly (due to having gas in his eye to keep retina in place)Absolutely useless customer service. Website takes you round in circles. 1st and absolutely last time I will use Ryanair.Absolute pile of 💩 | 1 |
Ryanair | Booked flights months ago, got cancelled (which was fair enough because of COVID). We requested a refund immediately but never received a confirmation. We were looking for new flights (the hotels had opened up) to find that our original flight was up for sale again, so we contacted Ryanair to see if we could get our original flight rebooked. We spent an hour on hold, only to find that rescheduling the flight was not possible and that they had sent us a voucher for our flight (even though we explicitly said we wanted a refund and not a voucher) and then this voucher didn't even cover the increased price of the new flights (which were the same flights we had booked initially). To top things off, we get to the airport to a 55€ fine per person for not bringing Boarding passes after not receiving any warning or information that we needed to do so (we had a bag to check in so figured we would do it at the airport). 0/10 will never fly again, their whole policy is to purposefully deceive their customers into paying fines in a moment at which they have no choice but to accept it. Disgusting. | 1 |
Grupo IAG | Booked flights months ago, to get a good price. Less than a month before the flight is due to depart i get an email telling me its cancelled. A bit rubbish, but what can you do. However there is a discrepancy between what theyve emailed me and what the travel agent I booked it through (Expedia) are saying, so they tell me to call BA. I ring to try to speak to someone, 5 times through the day - each time i am told "we're taking more calls than usual and won't be able to take your call, please try again later". I try their online chat. I am number 99+ (whatever that means) in the queue. This customer service beggars belief. Utter rubbish. | 1 |
Ryanair | Booked flights on 06/08/18 with the normal cabin bag to be put in hold, on the 31/08/18 received email at 23.21 informing me that I would now have to pay to put this bag in hold , or have full refund for flight if cancelled in 14 days, the 31/08/18 being one of those days ?????? . My complaint with Ryanair is that they must have known they were changing their baggage policy prior to my booking on 06/08/18 so why must I now pay more, I bought a seat with 10 kg of luggage and 25 days later I have NO luggage allowance. Why not leave passengers who booked before 1/09/18 keep their allowance and those who booked after the notice came on website (1/09/18) at least have the choice to purchase flight under new rules.I have read a few reviews about Ryanair not paying for delays etc. etc. if you feel that you have been out of pocket by Ryanair , you can sue in the Small Claims Courts. I have done this, and Ryanair have paid out, but you must have receipts and any paperwork regarding your flight/delay or cancellation. | 1 |
EasyJet | Booked flights on line along with the car rental. All car hire correspondence had in bold across the top of the page 'EasyJet car rental' but try and talk to them and I'm told " the car hire has nothing to do with us".Very disappointed with their response as I use this company regularly. | 2 |
Grupo IAG | Booked flights on their own website, economy with checked package (got the screenshots). After paying, I checked and there is no baggage allowance on our tickets. Spend 45min in the most useless and slow chat known to mankind, only to hear idiotic pleasentries and 'we do apologize for your inconvenience'. Decided to cancel all bookings because no interest to fly with a carrier that cons it's paing customers, and email confirming cancellation says 'the value will appear on the card account in the near future'. In this day and age, can you be any more vague? | 1 |
Jet2.com | Booked flights only for a skiing holiday. At the end of the trip I had a skiing accident and needed to arrange for assistance through the airport. Person I spoke to at Jet 2 was very helpful and reassuring. It's the airports that provide the assistance but when we arrived at the airport, everything was straightforward, so Jet 2 had obviously made sure everything was in place beforehand. | 5 |
Grupo IAG | Booked flights only from UK to S Africa on 9 October 2023 for February 2024.Called BA on 19 November 2023 to see whether I could change flights or change to other BA services (package deal) - customer agent said I could.Called BA on 14 January to change flight only to package and was told that I couldn't - todl agent to listen to my call of 19 November. BA said they would update me in 72 hours - they didn't!!Called today (now 96 hours) and 1) the call was terminated by them twice and 2) their systems were down so they couldn't help!!Having had dealings with them previously, the customer service (offshore) team in S Africa are the rudest, unhelpful and most unreliable people I've ever had the displeasure of dealing with.I thought it was impossible BA but you've sunk to new depths of deplorable customer service............. | 1 |
Jet2.com | Booked flights only to santorini - updates re any changes all the time with reminders of when on line check in open. Great airline with good staff variety of flights all over Europe at a fair price. I would highly recommend and very helpful staff at both airports here and abroad. Would look to use these first now at all times when booking next holiday | 5 |
EasyJet | Booked flights six months ago with extra legroom for six, flight got changed and no extra legroom as seats had already been allocated electronically. No offer to change back as in first come first served so very disappointed having recently had surgery.Poor customer service again | 1 |
Ryanair | Booked flights stansted to Seville for August for £860 for my family of 4. Also took the offer of adding airport parking for £55. The whole £915 was charged by Ryanair to my debit card.A week later they email me to say my flights will be operated by Air Explore and not Ryanair. The email quotes an Airline industry regulation clause and gives the impression I have no choice but to accept the different carrier. There isn't even any information on how to contact them.Once I did manage to contact them I discovered that I was entitled to a refund but they refused to refund the £55 for car parking saying I had to contact Stansted airport parking for this. This I duly did but Stansted told me they could not issue a refund since they were not the ones who had charged me. I eventually managed to get Ryanair to agree to refund the £55 for parking but only after half an hour arguing with customer services representatives and getting the call escalated to a manager. I am convinced they intended to pocket the £55 expecting me to give up on it.An even bigger issue is that it transpires Ryanair are still offering those flights as being Ryanair with no mention on the booking system that is in fact operated by Air Explore! Air Explore are effectively a very low cost charter outfit run out of Eastern Europe, so Ryanair are blatantly selling scheduled tickets priced at close to what BA charge, when in fact they are offloading it to a cheap charter.Is there no limit to how low Ryanair and their disgraceful boss Michael O'Leary will stoop to steal our money?I consider myself lucky that I managed to cancel this and will not have to fly with Ryanair or Air Explore. I have managed to get almost exact same flight times with BA for only £100 more.I feel for anyone who does not have the experience or access to information to avoid this obvious extortion trap, particularly elderly and young travellers. When I was 30 years younger I would not have known I could avoid this and get a refund. | 1 |
EasyJet | Booked flights that were cancelled due to Covid, when i applied for either refund or credit i was refused | 1 |
Grupo IAG | Booked flights then requested refund got an email saying I would get refund. Never got the refund so took them to mall claims they are contesting it.Seems many others have hd the same issue | 1 |
Grupo IAG | Booked flights through BA a few days ago. They have now taken a second payment (£800!) from my account. Its there mistake as they have taken the flight twice but have tried today to speak to someone for 12 hours to get my money back. This is there error and I am now £800 down and hours into trying desperately to get hold of someone and just being constantly held by a robot on chat. | 1 |
Ryanair | Booked flights to Alicante, hold luggage and seats paid for. Last minute booked priority baggage at East Midlands to take an extra bag. Overall service was great. But on the return journey from Alicante whilst at the gate and already having checked main luggage in and had hand luggage checked by Ryanair staff at check in. A jobsworth airport member of staff started checking passengers luggage for size etc, and insisted we did not have carry on luggage…. Despite the receipt from East Midlands…. Was made to pay a further 47 euros at the gate and made to wait till the end to board….. disgraceful service…. And told to claim it back upon return….. pathetic jobsworth who clearly needed a power trip marching up and down the line….glad it made her day….. | 1 |
Lufthansa | Booked flights to Australia from Newcastle Newcastle to Frankfurt then Frankfurt to Singapore then Singapore to Brisbane Lufthansa cancelled the the first two flights and left the Singapore to Brisbane and didn't inform me I looked at my itinerary and saw the first two legs were cancelled so contacted them they had to cancel the flights they said that they would prosses a refund in 7 working days that didn't happen contacted them again the said I would have to wait another 7days I have now contacted my credit card to try to get a refund don't bother booking with this shambles of a company go to anyone but these no wonder they have such bad reviews. | 1 |
Ryanair | Booked flights to Chania two weeks ago, hotel booked , kids excited , trips booked. Ryanair 'time change' turned out to be an entire day forward. This morning , like other customers flights , another 'time change' brought forward to a Thursday, so a whole 48 hours in two batches no doubt to avoid legal implications . Let's see if the 24 hr refund works . Taking to Twitter this is ridiculous. Also XCover which is insurance paid for this trip are associated with Ryanair but not offering refunds when Ryanair amend flights. Be warned and don't take out insurance with XCover until at least 14 days before your trip . | 1 |
Norwegian | Booked flights to Chicago for four people due to Covid restrictions flights were cancelled, to help out the company chose to accept cash points thinking we would fly to Chicago with them some other time. They are now not flying to the U.S. thought this was a breach of contract and asked for a cash refund, not a chance we are now stuck with 16005 cash points worth around £1300 .We are able to use some cash points if we spend over £100 on flights so they are taking even more money from us ,the flights from Gatwick go via Oslo or Stockholm to other European countries causing the flights to be 10 hours or more. This is legalised theft ,we have contacted BBC Watchdog perhaps if anyone is in the same situation they could do the same and maybe hold the Norwegian air bosses to account. | 1 |
Ryanair | Booked flights to Copenhagen for myself and my girlfriend. My grandma falls and breaks a part of her collar bone. I ask for a refund weeks before the departure date but there is no sympathy, no refund and not even credit to book a flight further in the future. Then another family member becomes severely ill and again they just don't care. No sympathy whatsoever. | 1 |
Ryanair | Booked flights to Dublin having read that Ryanair would allow your flight to be changed for free because of COVID, 6 days before my flight Dublin has now been closed off to the rest of Ireland and I would have to quarantine for 14 days upon arrival. I was only going for 2 so no point in this! I tried to change my flights online however the moving fee is £180 which was more than the flights in the first place. In the terms and conditions you cannot make any changes less than 7 days before however the restrictions were only brought in 6 days before my flight so I had no idea I wouldn't be able to fly. Will not be using again and will go with another provider - friends have had an amazing experience with easyJet as they wouldn't be able to fly due to new self isolation restrictions. I think Ryanair are making a desperate bid to keep themselves afloat now however will be loosing lots of future business. | 1 |
Ryanair | Booked flights to France last year. Ryanair unilaterally cancelled the flights due to the pandemic and then refused to issue a refund. I eventually had to get the money back via my bank's 'charge-back' system. | 1 |
Ryanair | Booked flights to Germany for the new year, but the German government has since announced that UK tourists are barred from entering Germany. This means the flights cannot be used as we are not legally allowed to travel there. Have spoken to Ryanair three times via Live Chat and they absolutely refuse to a) give a refund or b) move the flights free of charge. Their robotic customer service staff repeat the same line over and over again "we are a non-refundable airline and the service is still operating". It's absolutely ludicrous - I would even accept them letting us move it free of charge but instead they are quoting 45 euros per person each way to move, which totals more than the original flights - and I for one am not giving Ryanair another penny of my money. I'm really not sure how they can get away with this, the worse airline in the country and the pandemic has shown them up to be the robbers they are. These people have no moral compass whatsoever....... | 1 |
Grupo IAG | Booked flights to Italy in October. Arranged accommodation and then got an email 2 months later to say they had cancelled the flights. The flights are still available but clearly more important people are taking our seats. Can't actually get into the website because it is too busy. Budget airlines offer much more reliable service and the real premium airlines are in a different league when it comes to customer service. I will not use them again. | 1 |
Grupo IAG | Booked flights to Malaysia direct on monAll flights cancelled on Friday had to pay in full on booking told we had to reroute with Qata airlines 2 stopOnly to find 2 days later they had done a deal with Malaysia airlines to fly direct but would not let us change as we already charged onceWill never fly BA again | 1 |
EasyJet | Booked flights to Mallorca first holiday in a few years. Measured our cabin baggage before hand and it was within the size guide, however at the boarding gate stopped and told to put bags into their bag scale, we got them in but it was a pull to get them out again easyjet gate individual said it needed to come out easily! charged us £96.00 for 2 under seat cabin bags for the flight outbound (after already paying over £40 for 23kg in hold even though it only weighed 15kg.) The bag dimensions 'sizer' looked as if it had been doctored to be smaller. Told to take them to bottom of aircraft stairs, whereupon baggage handler ripped off the labels and told us to take them onboard, which we did and put them under the seats!! what an absolute disgrace Easyjet. This was a 10am flight there was a bar opened at the boarding gate (Glasgow) and obviously some people unless they are under the influence feel their holiday hasn't begun. We not only had to put up with people standing in the aisles drinking, the person behind us who had more than enough when he embarked continued to be sold special offer booze. It took us a couple of days to get over the distress of these charges. (On our flight home we noticed the cabin bag sizer looked markedly different, bigger) Scammers Easyjet! Disgusting!!!! | 1 |
Jet2.com | Booked flights to Mallorca in July (we use Jet2 every year to get to our apartment)Fantastic service and brilliant flights. | 5 |
Grupo AirFrance-KLM | Booked flights to NY 3 months in advance, paid extra for Premium Comfort class. Downgraded to economy, no refund of difference. We've made several attempts to have this addressed, every time the "ticket" is rejected and closed. So, I basically paid twice the price for economy seats. Thieves! | 1 |
EasyJet | Booked flights to Portugal on the understanding that we could transfer flights with no change fee if impacted by the changing COVID situation. The rules changed (Wales resident), contacted Easyjet (by phone - online system wouldn't allow any changes) and told us yes we could amend flight dates without change fee. Called back with new flight dates and then told that we would have to pay £74 per person. Given the contradictory and nebulous advice we lost trust that if we paid the fee and moved flights, we might be in the same position in a few months. Lost all trust in EasyJet over this. I have another flight they cancelled over 2 months ago which they still haven't refunded - I get an e-mail every 3 days asking me to consider a voucher unsteady NO CHANCE ! I want to support struggling businesses in these challenging times but am not getting screwed over twice. Don't trust EasyJets current booking arrangements. At least with RyanAir they are honest at the outset that your booking at your own risk ! | 1 |
Iberia | Booked flights to and from South America with Iberia which got cancelled to to covid. I tried to contact them for a refund but I was just met with a wall of silence and told I could get a voucher which is useless to me!! | 1 |
Ryanair | Booked flights to and from Tenerife with Ryanair. Within a week of booking them they emailed to say they'd changed the return flight from the original early evening flight to one that was leaving at 6 am . This meant my holiday was getting cut short by one day. After trying all avenues to change this I called a helpline number. I spoke to a lovely and she was sympathetic and said she get another colleague to help me. I was put on hold for over half an hour and I gave up. I've asked for a full refund but think I will only get a refund on the one that they changed. This isn't the only issues I've had with this company in the past. I won't be using Ryanair again. | 1 |
Ryanair | Booked flights to riga Ryanair cancelled return flight yet only refunded that flight refusing to refund outgoing flight meaning I'm paying for a journey to riga that I can't get back from | 1 |
Vueling | Booked flights via last minute, booking got cancelled - tried to get a refund via both and no luck at all. Absolute nightmare getting in contact with anyone! Scammers !!!! | 1 |
Ryanair | Booked flights via on the beach which were cancelled in October. Still no refunds issued. Considering this was for 6 of us, this is a substantial amount for us to be withheld for so long. Only option available at the moment is voucher exchange but given the way this cancellation has been dealt with we are not wishing to use this airline in the future. Very unhappy with the service provided. | 1 |
EasyJet | Booked flights with EasyJet previously no issues, normally we book short 4 night breaks with other companies but decided to give EasyJet a tryBooking was seamless; flights, transfers & hotel includedFirst issue, 24 hours after booking a 'superior twin room' recieved an email that the description had changed to a 'twin room' Options offered; accept or transfer to another holiday, no refund available. We decided to continue with the holidaySecond issue: arrived at the airport to a long queue, to find out check in does not open until 2 hours before departure, the funnel wasn't open so the queue stretched through the airport, then the check in was late opening due to staffing issues!Third issue, which was the biggest issue; arrived at destination airport, found rep for transfer to be told that we had to sit and wait in the airport for at least 1 hour, likely longer as there were many people in front of us waiting for transfers. There was a waiting area with no available seats and we had to stand or sit on the floor. There was a list of everyone's names on the wall, where the rep wrote the time you arrived, if you asked how long, you were told well you haven't waited a least an hour yet! When I asked about this was told this was normal EasyJet transfers!Forth issue: We were contacted by text for our return transfer back to the airport, the driver arrived on time we then had to get into a saloon car with two other people and 3 of us crammed in the back of the car for the journey back to the airportI would probably book flights with EasyJet again but would not book a holiday package with them | 3 |
Grupo AirFrance-KLM | Booked flights with KLM. Could see the outbound and inbound flights in the "My trips" area, but no information on our seats. I'm flying out with my husband for our honeymoon so of course wanted to ensure we were sat together.Spent a few hours trying to figure out where I could find the seat information across the website and email correspondence (that also confirmed the trip with KLM). In the end, after contacting their customer support via messenger, I was told that though booking was with KLM, we were actually flying with Virgin Atlantic.If I didn't contact them, I wouldn't have known that. Very unhelpful customer support after I pointed that out to them.It's not difficult to include that information within the customer journey. I'm appalled by the lack of care. And this was after we intentionally booked with KLM over Virgin Atlantic! Never again. | 1 |
Ryanair | Booked flights with Ryanair for my family as they were offering the best flight times for us (we have two young children). A day later they change both flight times, one by 4hrs and the other by 5.5hrs. These times no longer worked for us, but no bother, I can get a refund as the change is over 5hrs and that is their policy.Nope. Even though the times had changed; I had received emails with the new times and their website also displayed the new times, they would not refund me as they hadn't "confirmed" the change their end. Their customer service team refused to budge and, essentially, they had just stolen money from me. Finally, last week, I received the email confirming the change and was told I was entitled to a refund. This again was wasn't a great process as you have to withdraw into your Ryanair wallet and then again back onto the original payment card.Unless you absolutely have to and have no other possible choice of another airline to fly with, please don't use them. | 1 |
Turkish Airlines | Booked flights with Turkish Airlines via travel agents called Flightmovers, who also seem to use the names Holidayxpert and Vacationxpert. Unfortunately, my father unexpectedly fell ill and is due to have an operation imminently. Neither the travel agent nor the airline is helping in any way to provide any further options to me. They just want me to lose my money. They have shown no sympathy or consideration whatsoever. | 1 |
EasyJet | Booked flights with easy jet as part of our holiday booked through Expedia. We were due to fly today - obviously the flight is cancelled. We have tried contacting easy jet numerous times and their contact centres are closed. They have taken away expedias facility to process refunds for customers flying with them. Therefore you have absolutely no way of getting your money back. The Expedia agent actually said 'keep your fingers crossed' which simply is disgusting and also very concerning.I have gone to my credit card company so will claim my money back this way as it is the only option!IF easy jet survive this - I will never ever book with them again. The worst customer service I have ever experienced. Sitting on thousands of customers money who are entitled to refunds and closing their call centres to ensure customers can not access their money.They should be ashamed of themselves. | 1 |
Turkish Airlines | Booked flights with no refund to go to Pakistan via Istanbul in October but due to a family bereavement I was unable to flyHaving tried contacting the airline several times (there is no email for customer services) to try and get a letter or email to pass to my insurance company confirming that I didn't fly, I was told by a very rude and unsympathetic agent that they would not be able to do thisNow the insurance company won't pay out and I'm £1300 out of pocketNEVER USE UNLESS ABSOLUTELY NECESSARY | 1 |
Ryanair | Booked flights with this company because it was Cheap 🤣🤣🤣. 6 days before flying we found out that they have changed the size of their carry on luggage. Which meant we had to book our luggage into the hold(extra charge of course). Then when we went to book our seats 6 family members. We found out that during this pandemic not one of the family were sitting within 3 rows of each other so because we wanted to stay safe and sit by each other. Extra cost again. We were told we had to wear face masks for the duration of the flight due to Corona virus. But the plane had not been disinfected so it was laughable. Total RIP off company. Will never fly with them again. | 1 |
Ryanair | Booked flights with this company which were later cancelled due to Covid-19. Of course, this is for the safety of passengers and not the fault of Ryanair, but the complaint and bad review is a result of how they deal with processing refunds, which 3 months down the line, I still haven't received.Basically they're impossible to get in touch with, won't issue refunds and instead keep offering vouchers when we've stated time and time again we don't want vouchers. This is actually illegal. All we want at this point is a refund for the cancelled flights and they continue to mess about. | 1 |
EasyJet | Booked flights, hotel and taxi with Easyjet for October for my wife and I, checked that my passport expiry was more than six months later than the return date, but missed the condition that the passport issue date had to to be less than 10 years. Probably rushing because booking websites time out and there was no red flag warning about the issue date from Easyjet (how simple would that be?). Turned away after check-in and told by the Easyjet staff that they have to turn a lot of people away for the same issue every day. Lost £1700 with no holiday. After contacting Easyjet and specifically asking the person to notify the taxi operator, Easyjet did not even have the decency to do that, hence I received a message later by Whatsapp from Spain advising that the driver had waited over one hour. | 1 |
Jet2.com | Booked flights. Good price and great flight times. Paid slightly more to fly home in afternoon but felt this was better than hanging about all day for the later flight. Staff were friendly and plane was clean | 5 |
Ryanair | Booked flights. Then bombarded with emails for hire car and airport transfers. So I click to check airport transfers opens up the their site, BUT wants me to enter all the details of the flight!!! You have them. So populate the fields and make it easy for the customer. Very poor IT management. | 1 |
Wizz Air | Booked flights. Tried to check in online the day before, service wasn't working, for whatever reason the app wouldn't let me do so. Got to the airport super early to check in and explain what had happened and try to find out what happened. The guy on the was very apologetic, and said he needed a receipt to put on the file of a "check in fee", but that I could submit it to wizzair afterwards and be refunded. Not ideal, but he was sure I'd get a refund.After I checked in I submitted it online, I was told by customer service that " it is the passenger's responsibility to check in". Ok so 1) why was I UNABLE to check in online and 2) why was I confidently told I'd be refunded. They're awful. | 1 |
Eurowings | Booked flights...they cancelled it..Will not give a refund...absolute thieves..Over a year now...they are breaking all European laws...check out all review sites for this company...the comments say it all!! | 1 |
Norwegian | Booked for 2nd row at cost. Couldn't checkin in line and told our seats weren't available at checkin. Checkin at Gatwick knew nothing, they aren't Norwegian staff. Gate staff claimed no knowledge. Best book with BA where at least your seat is guaranteed. | 1 |
EasyJet | Booked for August next year from Newcastle, saw on news easyjet hub in Newcastle closing but all passengers would get the chance to fly from a different airport or have a refund. We decided we would fly from Manchester priced airport hotel/ parking and were just waiting for the call that we would supposedly receive from easyjet (according to their statement on the news). We didn't receive a phone call with any options all we got was a 'no reply' email stating they had cancelled our holiday as they couldn't find an alternative flight. No call to ask if we would be willing to travel on a different day or even a different location. Really rubbish customer service.*EDIT* I received an email from easyjet a couple of days after they cancelled my holiday with a link to a contact form in case I wanted to discuss the cancellation so I filled this in requesting they contact me and also that the refund my debit card rather than the credit card i payed on as this had been payed off after I filled this in I got a further email sayingthey would be in touch within 28 days. Over 28 days have passed and no contact received they also ignored my request about the refund. | 1 |
Ryanair | Booked for March 2020 now 2021 jan no refund i will never use this company again | 1 |
Ryanair | Booked for Spain back in July, fee free changes for flight, destination promised. Due to CoVid 19 cutting trip short and return destination , because I'm altering outbound flight within 7 days I have to pay £50.00 per person and I cannot change my destination on return flight. Contacted robot hat, still waiting hours later. Got through on phone, waited 25 minutes, thought my luck was in. The operator disappeared off the line mid conversation. Unbelievable. Don't even deserve 1 star. | 1 |
Ryanair | Booked for a flight to Montenegro, with the policy "free changes". With the re-lockdown in the country, I had to change the flight date for a second time. However, you can only change once and then get a change fee twice the amount of the ticket. I'm trying to support the industry and havent requested refunds for any flights, just rebookings, and expect Ryanair, with their cheap prices, to only meet minimum expectations.For sure I have the same stories about hours on hold on the chat bot, vague replies, no-one could point me to the one-change wording in the policy. After a lot of back and forth taking a few hours I was then was told to submit the claim, and got a reply after two weeks with vague information saying my query was solved with no refund given.Poor customer service, inflexible cancellation etc are expected but this is actually just literally... Fraud.They want people to just give up, its what I've done, but I'm shocked that their practices have gone this far. | 1 |
Ryanair | Booked for daughter's holiday to Spain, flights were reasonable at first, then the add on's ! WOW - the luggage was expected, but not cheap. However not being able to sit together unless you paid extra is simply a rip off and a way to get more money. (she's 16 and felt more comfortable sitting with her friend). When you do try a pay for seat - surprisingly the ones left (yea right believe that!) were upgrades only so cost even more !. Then unless you wish to pay at the airport to check in this must be done on line - whilst this is clear in the email confirmation what they don't tell you is that this is free 2 hours before check in opens, guess what however you can pay to book in early ! - I emailed my complaint and got the usual terms and conditions blerb back. My point to them is that for customers to use the service again you need to feel your experience has been pleasant and the costs are "acceptable" - the extra charges just make you feel ripped off, for me i wont use Ryanair for any holiday travel again.Its clear from all the complaints that they simply don't believe that the policies are designed to extract as much money out of customers. This will catch up with them as customers vote and use other airlines. | 1 |
Jet2.com | Booked for parents. They had a great flight! | 5 |
Ryanair | Booked four tickets six months in advance. My wife and I plus son and his friend. Our cock up on the dates, the friend can only make a day later. Cost of flights £191.00. Cost to change flights to one day later £240.00. Alternative, take different friend: cost to just change the name on the ticket £110.00.WHAT!!!!!!I will never never ever fly with Ryanair again - even if the flights were free. | 1 |
Ryanair | Booked from 2019 to travel to Portugal. Instead of getting money returned we opted for voucher. There are ten in our party. Rebooked with voucher ( had to pay further monies). Check the flight in and we're due to fly today. Portugal now in Amber zone so we have attempted to change the flights to another date but because we are checked in the app wouldn't allow us. So phoned Ryanair numerous times to get them to un check our party. Told they would escalate to the team responsible and that this would take a couple of hours has it been done ……. NO. O'Leary is stealing off the working class to line his own pockets NEVER FLY WITH THEM AGAIN | 1 |
Ryanair | Booked from Dublin to stanstead to catch a connecting flight, flight delayed by 2 hours so was going to miss connecting flight , contacted customer service who denied the flight was delayed , tried to explain if it wasn't delayed id actually be on the flight and not able to talk to them, they maintained flight was not delayed , will never book them again | 1 |
EasyJet | Booked hold luggage back and then realized I wouldn't need it - they can remove it, but won't give a refund for it.There's no reason at all for the policy and even the CX agent agreed it was unfair and illogical.Its such a relatively small amount of money (for them - not for a passenger) and yet leaves the impression that they're just money-grabbing.A really stupid policy that should be changed from the top. | 1 |
EasyJet | Booked holiday Ive been saving for and waiting 20 years for to egypt. with 11 days to go flight cancelled with no viable alternative. am totally out of pocket because its not only the carparking, insurance costs, holiday but the stuff I also bought specifically for this underwater photography holiday which came to £1000. Am devastated and feel totally let down and disappointed. | 1 |
Ryanair | Booked holiday and flights for Lanzarote this year, but when government restrictions applied we changed the accommodation to next year with no problem or cost.Ryanair however have charged over £900 to change the dates and more to move the luggage.I did this myself online and had no human interaction.I have contacted Ryanair to justify the extortionate charges and get an automated response that sends you round in circles deliberately.I am not expecting any response from this as 5hey do not care about anything except getting your money.I will endeavour never to use them again and will recommend to anyone never use Ryanair as they are very close to highway robbers. | 1 |
EasyJet | Booked holiday filled in price guarantee form within 24 hours. Rang up multiple times and emailed and now I'm being told they never received my form after around 2 months of back and forward! | 1 |
Ryanair | Booked holiday flight in June for end of August. Unfortunately the beginning of July I was diagnosed with Cancer so unable to fly. Tried to get a refund, but clearly dealing with robots as no compassion shown and told no refund available. | 1 |
EasyJet | Booked holiday for May 2024 a couple of weeks ago, including paying extra for a private transfer. Told at the time of booking to call in order to add a child seat in the private transfer (taxi) only to find out on said call that the cost of a car seat in the taxi would be £50!!!!It's not even as if a car seat is optional! I thought the process had been too easy thus far, bloody easyJet strike again. Avoid if possible!!!! | 1 |
EasyJet | Booked holiday in Berlin with Easyjet1 Bag checkin/drop-off at Manchester airport chaotic - no organisation, no information, no instructions, no staff available.2 Hotel did not have a restaurant which was clearly listed on the hotel amenities received from EasyJet3 Hotel charged additional daily tax which was not listed on the EasyJet holiday booking charges4 EasyJet online Chat, does not cater for relevent complaints, refunds and/or compensation5 Completed an Online Complaint form and recieved a response merely directing me to EastJet Frequently Asked Questions. Did not address any of the complaint | 1 |
Ryanair | Booked holiday in Malta at Christmas. Two weeks before the flight with this rip off company I get informed the luggage policy had changed. No onboard hand luggage unless I paid extra. Or it would go in the hold. Then I check in, and even though there are two of us on the booking they put us opposite ends of the plane. Considering the flight was not full and at time of checking in there were many places they could have sat us together this was a joke. And to rub it in nobody else was sat in our row of three. Exploitation at its best I think. And this happened both trip to and from Malta.Total con of a company. Advertise as the cheapest and then slug you with as many forced charges as they can drag from your wallet. Drinks on board were astronomical. £7 for a bacardi and coke. Late taking off both ends. Lights on all night on a flight were it was obvious people would have to travel after they arrive back in the uk (midnight arrival). So no sleep as this make everybody active and does not allow for a restfull flight. 15 minutes to get people debarking and we had to use a set of steps as steep as a ladder. Not good for people that have problems climbing or decending steps. Overall a bad experience again. Flown with them before and said i wouldnt do it again. Thought id give them the benifit of the doubt and try again. NEVER AGAIN !!!!!. I guess you pay cheap you get cheap service. But saying that, with the extra costs its no longer a cheap price. Could have paid less elsewhere. Tinpot company wont be getting my cash again. | 1 |
EasyJet | Booked holiday on their website paid the deposit. Not received confirmation several emails back and forth over 2 days and a phone call told can't find your booking how do you get deposit back you can't without a booking ref but I have sent you proof of payment no without booking ref you cant get money back.First and last time I will book with easyjet left a very bad impression customer service bad and unhelpful | 1 |
EasyJet | Booked holiday through Go To Gate - another terrible company and they hadn't processed through the hold luggage I paid for (a year ago when I booked). So I ended up paying for 2 hold items when I checked in and then realised after I had paid that in fact I had paid for this and call Easyjet within 1 hour of paying for the baggage. They told me they couldnt process the refund and as a gesture of goodwill would refund one of the cases. I settled for that and looked for the refund and it didnt come through - I chased Easyjet to find that they had refunded GotoGate (who I booked the holiday with) even though I paid the baggage on my credit card! Now Easyjet tell me that I need to get the money back from Gotogate and I have spent the last 2 months trying to do this with little joy! Going on holiday is supposed to be enjoyable and companies like this just make it such a bad experience! You can cancel a flight with 24 hours so why can you not cancel baggage! Easyjet need to look at their process and see if from the customers perspective and do the right thing. Anyone you speak to is like a robot and nothing is resolved easily. Really sad as I have spent a lot of money with Easyjet in the past, however I will no longer book with them again after this | 1 |
Ryanair | Booked holiday through LoveHolidays (never again) and discovered that RyanAir has changed my flight times - without notifying me! I only found this out when I logged on to the RyanAir site and saw that my flight times differed from my original booking.Only contact with RyanAir is through a customer service/frustrating chat box. The agent was vague saying that it is possible that my flights may revert to the original times nearer to the time of my holiday. Although I was outraged by RyanAir changing my flights - this answer makes even less sense!He was unable to tell me why my flights have been changed. When I asked whom I contacted to find out this information, he told me I would have to contact the airport, and proceeded to give me the telephone number of Malaga airport: sheer lunacy!I told him that surely he could see how frustrating this was from a customer's perspective, and he replied : "I can imagine, however please understand the situation". But he failed to tell me what the situation was!So the crux of the matter is that RyanAir are unable to tell me why my RyanAir flights have been changed. | 1 |
EasyJet | Booked holiday to Egypt in February. Easy to book although still struggle to add the larger size cabin bag at the time of booking. Check in process efficient, although it would have been useful to know in advance that you cannot check your bags in until 2.5 hours before the flight. Flights went on time. Plane in good condition. Long flight in a small plane and slightly cramped seats and toilets. Flight was smooth and cabin crew pleasant and helpful. Pre arranged taxi transfers on time. Hotel very good, food & drinks good and value for money. Airport experience on return flight in Hurghada was slightly chaotic with about 4 lots of security checks which hopeful makes your flight home more secure. Bags at Gatwick came out quickly. | 5 |
EasyJet | Booked holiday to Turkey arriving at Dalaman airport, checked 2x hold backage in at Manchester airport and only one arrived at Dalaman airport. The first time I r used hold luggage as I normally take a 10kg suitcase in the plane instead. Both Dalaman airport and easyJet have been useless, 2 days in and still no luggage meaning my girlfriend has most of her luggage and I've got none of mine ! So it's either fly home and lose a lot of money or spend more money on top of the £2000-2500 we already have on more awful clothes over here to survive for 2 weeks ! You can't get anyone on the phone, their live chat is shocking and just don't have much hope in getting my £1000 worth of luggage Back. This matter is causing huge friction with my partner and due to the expensive sun cream she uses which was in the luggage she now has to sit in her hotel room daily ! | 1 |
Ryanair | Booked holiday with with return flight to Alacanti from Glasgow Prestwick 24/5/23 only after continually trying to find out why messages were saying "pending" and the worrying starting! discovered Ryanair was fully booked on 24th May outward journey,we had to change this flight to Easyjet from Glasgow intl at the cost of an extra £112.00, Ryanair never as much offered any appoligies nor even aid with extra payment, it wasnt our fault this happened, the return home flight was with them only to have my frinds "underseat " luggage being charged £48 said to heavy???,and handbag is also a no no if you have underseat luggage,,emm excuse me this was the same exact bag and contents that went with easyjet the week before!!and also with a ladies handbag included,,,what a nightmare this company is as was said in a discussion within Alacanti airport people pay them enough money to fly with so why have they got to sit with the worry of ryanair ins and outs that seems to alter fairly regular,,,,NEVER NEVER AGAIN ,,,, PLEASE AVOID THIS LOT,,, | 1 |
EasyJet | Booked hot food on flights to/from Tenerife to be told none available. Didn't want the alternatives so was told to apply for refund.Eventually found the correct website. Got an automated acknowledgement saying the catering supplier would be in touch within 48 hours. After two weeks have heard nothing.Can't find any other means to contact anyone. | 1 |
Ryanair | Booked in January to fly in April. Flights cancelled in March. Asked immediately for full cash refund. Offered a voucher. Refused this and asked again for a full refund. Again offered a voucher. Again refused this. Made a complaint. No response. Offered another voucher with link to claim cash refund broken. Why would you trust this company with your money again? | 1 |
Ryanair | Booked in May to spend 6 weeks in Spain. Return date 28th June. Had a plus ticket which I paid extra for and this tells me I can book in 40minutes before Gate closed.Arrived 1 half hours to find literally hundreds of people in the queue all going to different destinations. Why can't there be check in desks for the same destination instead of treating everyone like cattle.Check in girls were going round calling out destinations who were soon to fly. I didn't have my phone to hand, but felt assured my destination would be called if near closing time, but it wasn't hence when I got to check in told gate was closed. Had to pay an extra 100 euros to get plane following day. I was told it was my fault and people could check in from 3.30 a.m.Last time I traveled 6hour delay with no explanation that was July 2022 still waiting for tefund | 1 |
Lufthansa | Booked in Oct 19 to travel to UK in May 20. Paid through a local travel agency ( Australia ) & Lufthansa accepted our booking & issued tickets. Then Corona arrived. Lufthansa cancelled our flights & the travel agency we had booked through ceased to trade. When I went to re-book in Nov 21 , was told our tickets had been cancelled - but we could ask for a refund. BUT the refund must go back via the travel agency ( who no longer exist ). I sent them a letter from the liquidator for the travel agency , which stated that they had completed the "winding-up" of the company & that all future refunds should be directed to the customer. According to the FB group I belong to - Singapore Airlines, Emirates etc are doing this . However, Lufthansa keep insisting that it has to go through the travel agent. When I said I was going to complain, he ( customer service agent , "Vikas" ) was quite unperturbed & sent me a link to the EU Complaints webpage . ** Pity you can only use it if you live in the EU ! They are also offering Flight Credits to some customers - once again only if you live in the EU or USA - not Australia ? Now Customer Relations refuse to answer my emails. Saw on their website that we could re-book up to 14/01/22 for travel to 31/12/22. Rang the call centre, only to be told that this did not apply to us. When I insisted, she eventually agreed to book another flight, only to be told that the flights we wanted ( on their website ) were only available for "new" bookings. The only ones she was prepared to offer were $700 extra per person. We were debating whether or not to accept this offer - but after reading all the complaints on this website, no way will we pay extra on top of what we stand to lose already. I have sent an urgent message to the German Consulate here in Australia, to see if they can intercede on our behalf. Will also attempt to contact Star Alliance, Qantas ( who were the code share airline for our original flights ) & our consumer rights organisation here in Australia - but not holding my breath after reading all the reviews. I see you offer to send this review to Lufthansa - Our booking reference was KKT878. | 1 |
Grupo IAG | Booked in SALE of BA, SALE ended and prices are lower, ok 🤣! Cancelling my holiday and requesting a refund for FALSE advertisement. Messaged there FB they take NO responsibility what so ever just say prices can change, OK I know that hence why I booked in sale would be sale would be cheaper, not when sale ends sale prices more expensive I get prices can go up and down but seriously! Shocking, sort yourself out your trust pilot is SHOCKING! | 1 |
Ryanair | Booked in Sept 2023 with Ryanair to go to Palma in August 2024 along with my son and daughter and their partners and her young children. Great flight times and decent value for money. Unfortunately we were advised in December that the flight times might change but had no option other than to sit tight until they confirmed the position. My daughter was officially told last week that the flight is now going out in the evening so has changed to another day so that the kids sleep is not disrupted. When i contacted them to do likewise they are refusing to confirm the time change with me so we still cannot change either our flights or the associated hotel and car hire bookings to align with our children and grandchildren. There appears to be no way to speak with anyone other than through online chat and here the advisers just send a pre worded apology and say i can't do anything until the flight change is official. Sending a copy of the email where ryanair confirm the time change is now official makes no difference. Useless service and also i believe corrupt as they obtained premium prices for great times then switched to evening flights that at the time of booking were worth much less. Also extra leg room seat purchase on the initial flight is not part of the refund or transfer offered. This initial cost just disappears into their coffers apparently. | 1 |
Ryanair | Booked in good faith. They never sent email confirmation. Checked my bank and payment went through to their Palma Spain account. After contacting them several times they have no record of payment let alone hotel confirmation. Will have to get the bank to take out a dispute with them.Shocking customer service.. LEAVE THIS ONE ALONE !! | 1 |
Grupo IAG | Booked in online day before flight, checked in again at airport. Just about to board plane and our boarding passes were snatched out of our hands. No explanation given. We ended up being pushed to opposite ends of the plane. It wasn't important to sit together for a short flight but why couldn't they have told us earlier - one of us had our lunch, the other our books. Was it because we are elderly that they thought they could just treat us like s..t. | 1 |
Lufthansa | Booked international business class flight. Flight cancelled, but no help from company. Had to rebook flight on my own. Flight was 2 days after original day.Getting compensation required multiple emails back and forth with days of delay between replies. Needed email for travel insurance claim but this was consistently ignored over 2 months over email and phone. 2 months later, I am still trying to get my full compensation and that email.Business class seat was spoilt and could not recline during flight.Overall, non-existent customer service on the ground. | 1 |
Jet2.com | Booked just flights but both outward and return on time - good service and helpful staff | 4 |
Ryanair | Booked knowing couldn't cancel but did ask and they wrote back saying no cancellations allowed.So made changes to booking at extortionate cost. Then they had audacity to cancel my flight anyways completely scuppering my plans. So haven't even flown with them but never, ever get will. Customer service is not in their vocabulary nor DNA. | 1 |
EasyJet | Booked last October with Expedia for a Tenerife package holiday flying with easyJet in April which was obviously cancelled. Hotel was refunded with little or no hassle via Expedia online. Applied via easyJet app for refund at the end of April. Received conformation email and then waited patiently. Another email from easyJet saying payment authorised on 20 June. Money in my account 23 June. I feel for people being screwed around especially with vouchers and re-bookings etc. but if it's a straight forward refund that you have applied for and you have had an acknowledgment hopefully patience will be a virtue. | 5 |
Jet2.com | Booked late on Thursday to fly on Friday morning,Everything went perfectly 👌 | 5 |
Turkish Airlines | Booked long haul.flight and selected seats. Full amount deducted from credit card. But email confirmation and booking details in app claim no seats booked and only basic fare paid. Now I will have to spend ages with their call centre helping Turkish airlines to domtheir job..checkmyour booking carefully. Ryanair can do this without a problem. Clearly Turkish couldn't be bother as long as they can take.your money. Disrespectful shamnles. Check your booking carefully. | 2 |
Vueling | Booked months in advance with 2 adults 2 children , outbound flight no problem.Our problems started on homeward flight from Barcelona to Gatwick. Checked in , printed our boarding cards got to gate , gate staff said our children's seats were being changed due to flight being overbooked. (We checked our baggage in at 1130 for a 1430 flight.We had our boarding cards electronically sent a week previously)We had paid for extra legroom seats , but our kids were now told they would have regular seats 5 rows back. Just for reference we have a 183cm 12 year old and a 178 cm 15 Yr old.Gate staff were dismissive and said they would sort it out on the plane ... she basically wanted to get rid of us.Unbeknown to us at 1206 we had received an email from vueling after we had checked baggage etc stating the flight was over booked and we had to wait until all other passengers had boarded and then if there was room we could board !!We got on to plane and explained the situation, they said we had to sit in seats allocated. One of our original seats was taken but 3 other extra legroom seats were free , one of which we had booked on our original boarding cards.After a few curt conversations which multiple crew , just before take off they allowed us to sit in the seats we had paid forThere was a while when the staff basically said you will have to ask for a refund, and the seats we booked would have gone empty home.I would have thought that common sense would have prevailed and they would have moved the single passenger to the other asile with extra legroom and then allowed us to sit together. Sadly the staff were lacking in the wherewithal to figure this out.This is the first time we have used this airline and on the outward flight we were impressed. The return leg really opened our eyes to what a mickey mouse outfit they are.Thank god we never read the email we received, it is likely we would have been split up, missed a flight and had the headache of getting home , staying another night etc.Terrible service , I have flown extensively for work and pleasure this airline comes in very close to SCAT airlines for one to avoid.I wish I had read the reviews before booking | 1 |
Lufthansa | Booked more expensive flex rate to be able to change the booking, but had no chance to change my booking because on the phone you wait 30+ mins and then the call is canceled. Online it is not possible and on the Chat no human will ever answer. | 1 |
Ryanair | Booked my elderly parents a holiday. They are both in their late 70's. Unfortunately the flights were with this pathetic, robbing, scummy airline. My parents have absolutely no clue when it comes to technology. They have old school mobile phones which they just about know how to ring out and answer. I printed absolutely everything they needed for the holiday. They had it in paper. We even paid an extra 110£ for one 20kg bag because Ryanair only allow you a small bag which as standard which is no bigger than big purse. Ryan don't allow you to check in until 24 hours before the flight unless of course you willing to pay more money. That didn't give me much time to get my parents checked in and print out a boarding pass once checked in given my mum and dad can't use a smartphone nor does their phone have the technology to hold and present a boarding pass. Given that they checked in at the airport only to be charged 110£. That's 110£ for a peice of paper. They are now being told the exact same charge will incur on the way home because again you can't check in until 24 hours before the flight and I have absolutely no way of getting them a boarding printed out for them to present. This is genuinely the biggest robbing company in the world. Not just airline, it's the worst company in the world, robbing old people and charging them 100s of pounds for nothing. They are absolute scumbags and believe you me I'll make sure to get that money back. DONT WVER USE RYANAIR. | 1 |
Ryanair | Booked my family on 2 different bookings, we had 4 bags (3 of 20 kg one of 15 kg) and arrived 2 and 2 - the first party of 2 came with all 4 suitcases. The first 2 suticases that was checked in was 15 and 20 kg, but the 15 bag should have been on the second part. The people at the frontdesk saw us, told us, that even if they made the mistake, the company policy of Ryanair does not offer the people to be able to divert from the written policy and for this reason we had to take 4 kg out of one suitcase. The ladies at the desk could do nothing, and the situation was just stupid. there is a reason, we fly with Ryanair, it is the price, not the service, thats for sure. The wellbeing in the airplanes, the in flight services and the food are always at a bottom low. Priced very high to ensure a good result with Ryanair and a poor experience for the guests. | 1 |
Ryanair | Booked my first flight with Ryanair. Friends warned me not to, I didn't listen. Ryanair just cancelled my flight with two days notice. Sorry friends, you were right. | 1 |
EasyJet | Booked my first holiday though easy jet today. I could not manage booking on line as for some reason refer they gave me not working. I Phoned them kept on hold 2 hours then they cut me off at 8pmI would rather loose the deposit than spend any more money with these jokers. I would rather loose the holiday will book with Thomson insteadUpdate: today after another 3 hours of holiday on I get through. Cancelled the holiday have lost £60 but at least I don't have too interact with this lot. | 1 |
Jet2.com | Booked my first sole holiday and was recommended to travel with "trustworthy" Jet2, what a mistake that was. Return transfers never showed up - called Jet2 was told coach is late and would be there in 15 mins, never showed up, rang back they told me he wasn't coming at all and to get a taxi ASAP and it would all be refunded, I told them I didn't have any money left to fund a 2 hour taxi trip and didn't feel confident travelling alone in a taxi for 2 hours with a stranger in a foreign country and I was being put in a very vulnerable position and i was told this was not their problem and if I didn't I would miss my flight, had to call my parents to transfer me some money to pay the taxi driver £105. Jet 2 called 10 mins into the journey asking me to return to my hotel as the transfers are now coming again, obviously by this point I'd paid the driver and was finally en route to catch my flight after a chaotic hour and a half and told them I wouldn't be doing that. He then asked if I was ok travelling alone in a taxi to which I burst out in tears and told him no, I found the whole situation very stressful and upsetting. On returning home the jet2 website states if anything like this happens the new travel cost & 50% of your booking will be refunded with 48 hours, which I do feel is reasonable after the stress I encountered. So I filled out the complaints form and awaited a response, been home from holiday for a month now and can't even get a reply to my complaint nor have I seen a penny!!!!! Poor excuse for customer service. Simply do not care once they have taken your money. And to top it off they've just sent me a "how did our customer service team do" questionnaire which is just a complete joke considering I've been ignored for over a month!!!!! Booking ref 15864676/S24H if anyone at Jet2 cares to bother even looking in this. | 1 |
Wizz Air | Booked my flight Warsaw to Luton, everything looked set with confirmation emails. When arriving into Warsaw at WizzAir check-in I was informed that the flight was overbooked and would have to go to the boarding gate and wait to see if I had a seat available.Myself and 5 other people waited to see if people didn't show, whilst the staff assured us the next flight with space was in 2days time... thankfully a few people didn't arrive meaning a few of us were able to get on. This just caused an unexpected stress, and I have never been on an airline that accidentally overbooks people. | 1 |
Ryanair | Booked my flight a few weeks ago with cabin bag allowance and now they want £36 extra for the bag! Money grabbers! I guess it is a running joke how bad Ryanair are, but I used to give them the benefit of the doubt because of how cheap the flights are, but now they are squeezing customers for every penny and providing terrible customer service too! I can't justify ever using them again over easy jet! And your live chat is painful | 1 |
Ryanair | Booked my flight at the start of the year and now needed to change it. On top of it already being expensive Ryanair now charge me an extra 90 euros to change it. HOW does it make sense that flights booked DURING COVID-19 can be changed without a fee?! My flight was booked with no risk and I am being penalised for it.Absolutely disgusting way to treat regular customers. Don't be tempted, just book with a company who are reliable and helpful when a crisis happens. | 1 |
Grupo AirFrance-KLM | Booked my flight directly on KLM website, my flight was delayed that I could not catch my next connecting flight (which was operated by Delta). When the Delta agent tried to get me my alternative flight, they called KLM and KLM NEVER PICK UP THE CALL TO CONFIRM MY ALTERNATIVE FLIGHT. I was stuck in the airport and couldn't reach my destination. We had to spend our 400 dollars to book the last alternative flight in order to reach our destination. This is supposed to be KLM's responsibility and yet us passengers have to pay for the flight to get tp our destination just because KLM didn't pick up the phone to confirm our alternative flight. This is not even the worst. We arrived in our destination more than 4 hours later, which means we should be compensated accordingly to the EU law and also be compensated with the extra cost we spent while we were stuck in the airport. We have filed the compensation requests and KLM hasn't processed the compensation for several months. We have called so many times to ask the progress. Every time we get different answers. Always someone telling us that we will be contacted by the agents and IT NEVER HAPPENED. Simply my worst flying experience ever and now I still haven't get any update regarding my compensation. IT'S BEEN 4 MONTHS NOW AND KLM IS STILL WASTING MY TIME BY NOT MAKINH ANY PROGRESS EVEN I CALLED SOOOOO MANY TIMES. | 1 |
Ryanair | Booked my flight for 206 pound then had to change it as I had a family issue so rebooked it for week later and it worked out cheaper didn't get 89 pound back and had to pay additional 50 pound and lose the 89 absolute disgrace of an airline robbing t**ts | 1 |
Ryanair | Booked my flight in Oct with my Girlfriend......to sit together another £56 for the return trip....I know they will split us up..would have been cheaper as it happens to book with almost ANYONE else who DONT charge to sit together. Good job the Cinema last night didn't charge even more money to sit together........Totally UNACCEPTABLE . When booking check other airlines then add the seat charge to Ryanair's price £56 return ?.?? Is Ryanair still cheaper.....I think not......this is my daughter Jennifers flight so this is happening to Everybody. | 1 |
Vueling | Booked my flight with Vueling company three weeks before departure. My credit card was charged, confirmation email received. Four days prior departure I tried to check in, but received an error message. After a few attempts to my shock I came to find out that my booking was canceled with no notification sent to me! No email of cancellation notification was sent, but I keep receiving their add/news emails. Vueling customer service is unresponsive, no one answers neither phone calls, nor online chat. There is only three days left before my scheduled flight, and no way to contact Vueling to find out what is going on! Needless to say that all my travel plans are tight up to this flight!Literally the worst flight experience ever!! Their inadequacy and incompetence ruins my vacation and my further plans! Don't understand why they are still on the market. Have no words to express my feelings | 1 |
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