Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Jet2.com | Booked at short notice. Everything was on time and efficient. | 5 |
Ryanair | Booked baby equipment by mistake as the booking journey is so confusing and all they want you to do is upgrade or get you to buy more services. When I contacted them for a refund they simply sent me a link to a long winded terms and conditions which basically says any customer that makes a mistake on their booking tough!! | 1 |
SAS | Booked business class Sydney - Copenhagen return. As SAS do not fly out of Australia flew partner airline Thai to Bangkok. They were excellent. Transferred to SAS A340 to Copenhagen. Business class was full my wife's seat would not recline which was very disappointing as we had paid extra for the lay flat seats. After meals were served the flight attendant managed to pull some leavers under the seat to get it to go down. FA's were pleasant and food ok but nowhere near as good as Thai. Return flight similar story. Seat did not recline neither did the one in front. FA said that this is a common problem. Business lounge at Copenhagen sparse with very little to eat. SAS strike me as a low cost operation. Thank goodness for Thai on the last leg of the trip. We selected SAS because the flights were cheaper than other well known carriers. You get what you pay for. I think in future I will pay the extra and fly a well known brand. | 5 |
Lufthansa | Booked business class flights for Christmas from London to Auckland five months ago. They decided to cancel half of the leg each way. Provided absolutely no reason for cancellation. Rung contact line. Was told I would be rebooked on a different airline, agreed date and time and then got cut off. Rung back and was told by the rudest woman I have spoken to that they wouldn't rebook me on another airline, there were no flights with Lufthansa and there was nothing she would do. I asked at least 20 times to speak to her manager as I could not understand why I would be told one thing by one person willing to rebook me and a completely different story by her. She refused to let me speak to another person and said she would just cancel my flights, now leaving me with no way to get home to see my family for Christmas. Absolutely disgusting service. Disgusting. If this is how they treat their business class passengers, I can't imagine how they treat Economy passengers! Do not book with them, they are horrific. | 1 |
Grupo IAG | Booked business class for a15 hour flight to Japan. This was the poorest service ever received in a business class set up. As the actual set up of BA bus class is not ideal (7 seats across and you have to step over strangers to get out of quite a few of the seats) you would hope the service would be exemplary. Not so, ran out of chicken both ways by row 11. No one offers you tea/coffee, you get up and ask. Rubbish not cleared, l took up 2 cups and three empty water bottles, member of staff looked up from their seat and told me to put the rubbish in a bag over the other side. Not even a thanks. It is not acceptable in any type of seat to be left feeling you are an inconvenience to staff, who may well have had a lovely flight if only the passengers hadn't turned up. | 1 |
Turkish Airlines | Booked business class for the comfort, travelled from Toronto to Istanbul, the flight was good rested well. The flight from Istanbul to Karachi was a disaster, none of the seats were working to recline or adjust the foot rest. People should think twice before purchasing a business class. On top of they take the headphones 20 min before landing which is so annoying. Overall horrible from Istanbul to Karachi. | 4 |
Lufthansa | Booked business class seat 2F from Berlin-Tegel towards Munich. Seat 2F is a first row seat on the right side of the plane. Friendly crew and a regular economy seat with no one in the middle. There is a extra table in the middle seat. Before boarding visited the business class lounge at Tegel airport. The lounge is nice and food (breakfast) is good. Lounge is just as the airport is, out-dated. But they did make an effort to modernise it apart from the lounge chairs, there old and worn out. There is priority boarding at the gate. After take off a decent lunch was served. For wine there was just the choice red or white, no different makes (as at Austrian). | 8 |
Iberia | Booked but Hotline was not availabe and then i lost 500 Euros cause i could not cancel online. Never ever Iberia anymore | 1 |
EasyJet | Booked cabin bag to get speedy boarding checked after and it has been put as hold bagSpoke to an easyjet customer service rep, he states they cannot change it i would have to rebook and loose my money. I spoke to the bank and they said the money has not been claimed by easyjet, phone them first and get them to cancel the transaction, so i did and got nowhere , i was told NO we cant do thatI phoned again and asked to speak to a supervisor i was told there is no supervisor until Monday this is Friday afternoon and no supervisors in until Monday, i asked the customer service associate for his name he said no i asked again hes said Fred in a laughing manor, i said can i have your real name he laughed and said fredEasy jet had my flight money when the pandemic was about. They sure like to mess people about | 1 |
Grupo IAG | Booked car hire as a package with flights to Crete in early August. BA failed to let Avis know the second driver should be free - cost us an addition €50. BA admitted their error immediately and offered to repay the money. Three weeks and several emails later - they've still not paid up. Chasing BA is a hassle - their complaints system appears to regenerate automatic emails from Global Customer Relations saying 'An apology from British Airways... We're very sorry to hear about your recent experience with British Airways. This isn't what you should expect of us...' Not really that sorry, are you BA? Not sorry enough to actually action the repayment you promised! | 1 |
Ryanair | Booked car hire through the Ryan Air website for a car in Murcia Airport (San Javier) Feb 2017. The provider was Firefly and I paid for the extra insurance with AXA through Ryanair as it was cheaper than through Firefly. The collection of the car/drop off etc went smoothly and as expected I gave a credit card to cover the excess insurance as advised by Ryanair.However on my return to the UK Firefly have taken an additional £64.00 from my card!When I disputed this with Ryanair they tell me that it was for additional insurance that I signed for on collection of the car. At no time on collection was insurance mentioned and I hadn't expected it to be.Ryanair now state that they are only a booking agent and are not interested!Please be aware of this scam and check all documentation thoroughly on collection.Will never use Ryanair or Firefly again. | 1 |
Ryanair | Booked car parking at Liverpool and paid Ryanair direct. Got no email confirmation re parking. Arrived at airport and no record so I had to pay again. A week later I get an email confirming booking and how to access. Spoke to Ryanair and they just said ' not our problem'. No refund and no help telling me how to get a refund for something I paid for but they did not deliver the service. | 1 |
Ryanair | Booked car parking through ryanair flight booking system..states confirmation w/I 6 hrs..15 days later no confirmation/nothing.ryanair chat hopeless state nothing to do with them but taken £60 from me..tried contacting carpark company..messages left..numerous calls with no response..rubbish service. I would suggest using alternative car park services. Completely dissatisfied and disillusioned..holidays should be stress free??!! | 1 |
Ryanair | Booked car parking via Ryanair for Manchester Meet & Greet. Then had to change flight to bring forward a day which was not a problem but then informed if you book car parking via Ryanair zero ability to change so had to completely rebook car parking at substantial cost. No warning via Ryanair when booking that doing so puts you at a material disadvantage compared to booking direct. Do not book car parking via Ryanair - no upside apart from the no doubt ridiculous commission Ryanair seeks to pocket at expense of a worse service to their clients | 1 |
Ryanair | Booked car via Ryanair Car hire advert. When got to airport charged extra Ryanair claim they DO NOT hire cars in their email to me. So who did I pay. They claim they do not sell car hire hotels or transfers but ALLOW other companies to use their site and NOTHING to do with them. Wonder what trading standards say. | 5 |
Ryanair | Booked cheap flight (£220) to Spain for four people via Ryanair website. Next day get email saying I had booked thru 3rd party and booking was now blocked, meaning I can't check-in online and they will charge £220 to check-in and £80 to print boarding passes (and that's just for the outward flight. They would have charged me on the way back too.) Basically they wanted to charge me an extra £500 !!! They asked me to verify my identity. So, I spent over 2 hrs online trying to do this. The website would not accept the information I gave (which was all correct). I think this was deliberate. I have found others online with the same story. Ryanair are trying to extort money from people in this way. We decided to cut our loses and cancelled the trip. This company stinks and I wouldn't touch them with a bargepole. I will never, ever go anywhere near them again. I have flown all over the world and never been treated like this. This is Mafia behaviour and someone should do something about it. BEWARE !! | 1 |
EasyJet | Booked city break with Last Minuet for early June, had the flight details and based on that booked car parking, lounges etc. Two weeks to go and EasyJet bump us to completely different flights, each differing by over 3 hours each side. Totally disgusting, and I'll never fly EasyJet ever again. Worst airline I have ever used! | 1 |
Grupo IAG | Booked club class return seats to Antigua. Out of principle I would not pay to choose my seats at over £100 pp per way as I had already paid a lot of money for the seats and other airlines I have flown business with let you choose your seats at no extra cost at the time of booking. On the outgoing flight my husband and I were seated facing each other. The passenger sat next to me offered to swap seats as she was BA staff and flying on her staff travel we were very grateful for her kind gesture. On our return I was able to check in on line 24 hours before but my husband was not this led to uncertainty and anxiety as to the problem. We got to the airport and went to the check in desk this is when the issues began. The ground staff check in walked off on his telephone for about 10 minutes. On his return still on the phone we asked if there was a problem and he informed us he would tell us when he had finished! Once he had finished he told us that the seat allocated to my husband had a broken table and he could have a seat in premium economy. We explained this was not acceptable so the staff member said my husband could have the seat in club without the table if he wanted. We accepted this only then to be told my husband was in row 1 and I was in row 4 this is just unbelievable we had paid thousands of pounds to be treated like this no apology nothing! The only person who gave us any consideration as a full paying customer was the CSD who was very apologetic and assured us that no one in club was on staff travel and she gave us a bottle of champagne as way of an apology. I write this review for others considering booking BA and would say please consider carefully other options. I note BA do not appear to respond to the reviews posted here on trustpilot. May I suggest you consider other airlines before booking BA. I feel we were discriminated against because we would not pay the seat allocation charge | 1 |
EasyJet | Booked connecting flights from Isle of Man to Tenerife all with EasyJet. In the last day they brought forward one flight, leaving no time to connect through Gatwick. Contacted their Customer Service as this was not at my request for them to transfer the flights. No joy now I am faced with an additional fee of £200 to get home. From what should have been the first real holiday since the pandemic. I find their customer service intransigent and show not to care quoting standard stock answers. Guess what Easyjet, never flying with you again if this is how you treat a loyal customer! | 1 |
EasyJet | Booked easyJet as it gave the best flight time. Check in was slightly slow to drop bags, but after that it did what it says on the tin. Flight on time, easy boarding, seats fine (did feel like a little more leg room than BA but can't be certain). Friendly energetic cabin crew. We were in row 2, so able to buy food and drink very quickly which was of a good standard. I think further down the plane they would have been waiting quite some time. Quick to offboard and luggage turned up in 15 minutes. No complaints, wish every flight could be like this - excellent value. | 10 |
EasyJet | Booked easyjet departure lounge at Gatwick Airport (The Gateway)Simply average,Positives,Staff very friendly and helpful ðŸ‘Negatives,If you you have been to proper airport lounge, you will know the difference immediately.Overcrowded, toilets unisex and smelly, screaming kids, hoovering the floors, no toast for breakfast, basic breakfast options only...Don't waste your money go to the main restaurants/cafe area at the airport | 2 |
EasyJet | Booked easyjet holiday everything went well till we got to hotel, we arrived there about midday after getting up at 3 for an early flight. Arrived at hotel to be told room not ready till at least 3pm, it was 430pm when we got given a room, this room was unacceptable to us as it stank of cigarettes, as I gave two grandsons with asthma this would have brought on an attack, We were eventually given a room at 6pm. Note no tea or coffee in rooms WiFi and TV have to be paid for.I am diabetic could not take my afternoon medication as it was stuck in a cupboard full of others cases. My grandson suffered bad burns to his shoulders as he couldn't get to swim vest even though he was smothered in factor 70 all because our room not ready. No point in an early flight to sit in hotel reception for hours.I paid for 8 people with easyjet holidays and included in that was water park entry. Went today and only one slide working, so my grandsons were very disappointed. Not the holiday they thought.Taking 8 people on hols not cheap, we lost a day and today went to waterpark to find one slide. We entered a contract I paid for services you have not provided, the waterpark has not been running properly for weeks. Yet easyjet didn't inform us. Wrote to customer services to vent my disappointment. My advice check you are getting what you think you are. At the moment 2 days ruined.So instead if the waterpark we paid for you have to go each morning for tickets to aqua park but you have to pay for drinks etc and they don't take cash cards only. So even a few hours with 8 people all wanting drinks is not what we entered into. No response from customer services apart to say I have to email another department.Now to go to aqua park you gave to stand in re option each day to get tickets at first I was told you can go only once. You have to pay for drinks and food at the aqua park. No response from customer service as yetPhone number for customer support says not assigned to anyone.Now message to say flight craft changed and we to rebook, but no WiFi and putting all details isn't available to us as no printer again can't get in touch with easyjet. Don't book with easyjet no way to contact them and we have lost two days and have had to pay for no waterparkJourney home no air con on plane whilst on the ground it was so hot brought on my asthma worse journey back ever. | 2 |
EasyJet | Booked easyjet holiday to Ancient Sands Hurghada next February in an 'executive suite' a couple of months ago. Just had an email from them telling me 'executive suite' no longer available and offering me a 'standard room' "at no extra charge". No offer of part refund! When I booked the holiday a 'standard room' was £800 cheaper! Just checked their site and they are still offering 'junior suite' availability for the dates I booked, £300 cheaper than 'executive suite' when I booked, for about £600 more than I paid. Clearly Easyjet have sold the room I booked to someone else for more money? I have therefore asked for my money back. Don't think Easyjet Holidays are trustworthy when they mess customers around like this! | 1 |
Lufthansa | Booked economy flight from London to Munich. Turns out (in the small print) it was actually 'eco light' which basically meant no baggage. Tried to book the required baggage via Lufthansa website, which was basically awful. Navigation kept taking me around in circles and the chat function was hopeless. Eventually, the baggage option appeared (seemed to be by happy coincidence rather than design) and I was finally able to book it. When we got to the airport, the flight was delayed after most passengers had arrived at the gate. We were all emailed a voucher for food/drink to compensate us, but it was only valid for restaurants at the airport which were situated miles away from the gate or even land-side. It couldn't be used on their flight, so it was basically no use whatsoever. When I pointed this out to the flight crew they were not interested. | 2 |
Grupo AirFrance-KLM | Booked economy plus seats and they sat a pilots son next to me who hadn't even paid the extra money I had to reserve the seat. I fly often and have blue points with them but ruined my experience completely gifting seats to privileged kids. | 2 |
Ryanair | Booked elderly couples wheelchairs etc on flight . They still managed to separate and put each of us in middle seats between two people 15 rows apart. Still to fly homebound today from PEG to STN | 2 |
EasyJet | Booked entire holiday with easyjet. An hour after boarding our flight to Tenerife we were told the flight had been cancelled and we should download the easyjet app for further instructions. The app didn't work although the Captain assured everyone it was being fixed after his call to their I.T. department. And...that was it. Left at Manchester airport with no support. Got a taxi home then an email arrived at 6.00am next daysaying be back at Manchester at 10.30am for a shuttle to Gatwick at 7.30pm. Luckily we cancelled and requested a refund as we now know the Gatwick flight was also cancelled. | 1 |
EasyJet | Booked extra cabin bags on the way out. Assumed it would be both ways. It wasn't and when I found out it was at the gate when clearly I can't do anything other than accept the penalty of paying £50 which is over twice the price it would have been had I ticked the right boxes on booking.If I was trying to dodge the system I'd accept the fine but the fact that 3 easyjet employees said they can see I have made an honest mistake and that I'm not the first person to have done it makes me feel this is just another way easyjet have found to rip people off.It's not as if it was costing easyjet any extra money. They could have charged the standard fee for taking it on and I would have been very happy to pay. The fact that they rip you off like this sums up easyjet. Double check your booking! | 3 |
Ryanair | Booked extra leg rooms seats, which I didn't get. For someone who has a disability, this is unacceptable. The aircraft was grubby and the check in crew were like vultures, looking for any excuse to extract money for over-sized bags. They were patrolling and eyeing up all passengers. We were 1Kg over on our check in and they wanted 11 Euros for this. We just took it out and put it in our carry on. So, still the same weight onboard. Complaint led to pathetic excuses and no apology. I cannot express how much I HATE this airline. I long for the day they go bankrupt!!! I will never fly with them again. Worst experience ever and the most painful 3 hour cramped flight. | 1 |
Ryanair | Booked extra luggage for €30. It never travelled with us. When I came back to Charleroi I went to the Lost & Founds and got my luggage back.Registered a claim to get my €30 back but 3 months later they told me to go *#¥! myself and I would get nothing back. | 1 |
Ryanair | Booked family flights to Spain back in September 2019 for 5 of us to travel Summer Aug 2020. We didn't go due to UK changing travel advice 1 week prior to travel. Our travel insurance was invalid also. Scum bags Ryan Air wanted more than the flights cost to change to the following year, so obviously we didn't do that. In total we lost £1400. Thanks for nothing you bunch of robbing **nts. | 1 |
Lufthansa | Booked family of 4 from Birmingham to Johannesburg via Frankfurt. Lufthansa did not advise us to bring birth certificate for our 14-year-old daughter (South African immigration requirement). At the airport they refused to check us in as we did not have this document. Told us a scan was not acceptable (which is not true). Tried to obtain the certificate but not in time & missed the flight. Ground staff couldn't care less & totally unsympathetic - told to contact sales team & ask to transfer flights to following day. Sales team equally unsympathetic - told us they wouldn't transfer the flights, but invited us to book new one way seats at a cost of GBP6500 (daylight robbery). In the end we went with Qatar Airways for GBP3900. On the way back (luckily they saved our return seats) they lost our luggage, which was eventually delivered damaged & 4 days late. Have reported both these issues twice to their "comments & complaints" address & requested compensation - no response from the airline apart from an automated reference number. Disgraceful customer service from start to finish from a "national flagship" airline. I hope they go bankrupt & fold. Will never book with them again.UPDATE: Got a phone call from Lufthansa, followed by an email. They stated they would compensate us for the delayed & damaged baggage (received) - & they would also refund us for the missed flights, due to being denied boarding. No refund has been received. They also asked me to provide feedback on their response. Well here it is - you're still a dreadful company. Don't tell people you're going to refund their money if you have no intention of doing so.UPDATE: Now taking Lufthansa to small claims court. We applied to the German arbitration service - airline stated we received a very small refund for the tickets (another lie - it was for delayed & damaged luggage). We have email evidence (x2) they agreed to refund the ticket costs (nil received to date, so more lies). They are now challenging the court case. A despicable company with zero business ethics or moral conscience. | 1 |
Wizz Air | Booked family tickets with baby and my wife and we were allocated separate seats, regardless we did check-in 48h before the flight. I called customer service agent, who said he can’t help us and if we want to seat together we have to pay more. Despite I paid for the tickets, luggage + flexible priority tickets. This airline is allocating on purpose separate seats for couples and family to make them pay for seats next to each other. Also their customer service staff is very rude and not helpful at all. | 1 |
Grupo IAG | Booked first class flights. Called to ask some basic questions about the services available and after 20 mins of the agent waffling asked to speak to a supervisor. Kept me on hold and then told there are no supervisors free. I gritted my teeth and tried to go through it again. 40 mins later after repeating my question multiple times and explaining multiple ways the guy tells me that he can't find the info on the website. no s##t sherlock -- that's why i called. I can read the website myself. Waste of bloody time. If this is the customer service with first class tickets then there is something seriously messed up about this company. | 1 |
Ryanair | Booked five flights on 1 Feb. Ryanair cancelled due to Covid, we applied straight away for a refund and still waiting, owed almost £400. Tried several ways but to no avail. Terrible service from this company from the top down. Even one of the live chat people was rude. AVOID AT ALL COSTS! | 1 |
Ryanair | Booked flexi plus tickets, most expensive ticket they sell, for four people. Supposedly includes free airport check in. On arrival to the airport The Flexi plus desk was closed and we were made to queue, we challenged this and we were told by a Ryan Air member of staff that we had to check in online as it wasn't included and they couldn't help us without this being completed. After a fair while negotiating they agreed that flexi plus did infact include Free airport check in and we were moved to the front of queue.Proceeded to board, no hand luggage included with flexi plus?! so we had to pay extra to check a small suitcase at the gate. Told by Ryan air staff that it's our fault for 'not reading terms and conditions' and if we 'don't like it we should fly with another airline'. All while another argument was taking place next to us over a similar issue.Understand every business has to have rules but customer experience here is utterly unpleasant. Ryan Air, please consider the feeling you leave your customers with despite paying for the most premium ticket you sell. It doesn't need to be this way in order to make a solid profit, doesn't do much for repeat business either. | 1 |
Norwegian | Booked flighs with this company. Now got emailthat the changed my flights for a 7 and 8 hours! I should flight on other day!!!Worst company you ever seen | 1 |
Vueling | Booked flight Gatwick to Florence for 29th September 16:10, but it was delayed several times and in the end cancelled. We had to sleep in the Premier Inn at the airport and were given vouchers and free dinner. On the following day we waited all day before being able to leave. This happened at about 9 pm, but not for Florence! Flight with just 18 passengers (as all the others changed their plans or airline) was for Rome and we were informed we’d be transferred to Florence by coach. After 3 and half hours, we finally arrived by coach to the Peretola airport, on the outskirts of Florence. When I got home it was 5 am! Compensation for all this disruption was denied. This is the first time I used Vueling and it will surely be the last: they should not even be in business! | 1 |
Turkish Airlines | Booked flight MLUDWW, waited at the airport for 3 hours, then the check in desk informed everyone that the system of Turkish Airlines worldwide is crashed, there is no one from the airline, therefore there is nothing anyone can do after they collected the money from all passengers. The check in desk was managed by an agent, the authority of the airport has nothing to say about this, the travel agent said he has nothing to do, no refund and no alternative flight offered, go and pay again for another ticket. | 1 |
Ryanair | Booked flight and hire car but login wasn't working for the hire car so I called up.Ryanair confirmed on a phone call that no hire car had been booked and that no money had been taken. I told ryanair that there was a charge on my account and they insisted profusely that no money had been taken.They told me to raise a dispute with my credit card so I did.Got on the flight, went to the hire desk just in case and there was a hire car booked.Lesson learnt, never EVER book a hire car through Ryanair.P.s the other 2 times I booked within 2 weeks prior I had to resubmit card details 6 times each and then rebook hire car separately... The occasion above was the worst as they actually took the money and insisted they hadn't | 1 |
Ryanair | Booked flight and it came back the wrong way around on confirmation email rang them within seconds and there was nothing they could do they couldn't even change the flights when we asked for our money back they said they offer a no refund policy shocking | 1 |
Ryanair | Booked flight as my Mother had passed away, put the wrong surname on my wife's ticket. Only realised at bag check, explained I made the booking whilst extremely stressed.Paid £160 to alter the boarding pass, assured I could get a refund.Several attempts to get through the purposeful maze of high fences, but as I thought, take your money with false promises. | 1 |
Ryanair | Booked flight but mistakenly entered wrong surname. Their terms and conditions state you can change within 48 hours free of charge. I have been unable to do this when contacting Ryanair Live Chat have been advised by Ivandra H this will incur a charge of 115 euros. There terms and conditions displayed are fradulent I will never book with them again Ryanair rip off! | 1 |
Ryanair | Booked flight for Grandmother and Grandfather ….. due to past experience where they had to pay additional £20 x 2 to reprint a single A4 plain paper ticket to scan and enter the gate. This time I had made sure that the laser printed tickets were of the highest quality and easily scannable. As they stood in line they saw many people being refused entry as they had paper tickets that were not being recognised during scanning to enter the boarding gate. Turn of Granada, no surprise the scanner did NOT accept the paper boarding ticket, wow now as a backup I had installed a PDF 600 dpi crystal clear on to his modern phone that would be scanned in and any correct working scanner would accept. This too was not accepted when placing the phone face to scan the boarding ticket. This process was also refused with my Grandmother so the very rude unsupportive ordering them to go to the Ryanair gate and reprint the ticket and charged £90 (£45 x 2) for printing the exact paper boarding ticket (half the quality of the printing I printed). … I know for a FACT both process paper print in dark black laser printing and the pdf on the phone would have worked 100% on any working scanner. I can but assume Ryanair is paying for its new order of fleet of 300 new 737-max from BOEING (published in investors ryanair website and boeing website too) clearly they will possibly pay for this new order via charging at the door to let people enter the gates to get the flight already paid for… is this what they call permitted theft of charging TWICE ? This is NOT the first time Ryanair indirectly and forcibly get people to pay again or they will not let them board the flight. Some might say this is a form of blackmail, theft by deception, mugging at the boarding gate? I do not know what you might see it as and you make up your own mind. OH yes, Customer support, checking in team did not want to know. | 1 |
Grupo AirFrance-KLM | Booked flight for parents. Flight was delayed. Meal vouchers were promised, by email but not given at check in counter in Mumbai or at CDG. We booked wheelchairs for parents at CDG. Worst experience for them. Were made to stand for 1 elevator, then made to stand in a bus, then walk and wait while standing. Very bad accessibility accommodations. Refused any kind of refund or consideration because flights were out of European jurisdiction. They are an international carrier but will not give inconvenience refunds when inconvenience is caused. CDG is a mess. Do not fly through. KLM is so much better. KLM should end their partnership with Air France. | 4 |
Lufthansa | Booked flight from CPH - MUC- MUM and back. 8 months after the booking I was informed because of Corona, My flight has some changes so not I will fly from CPH-MUC-FRA-MUM and back. I have called the customer care (hours of wait time and call time) finally got it booked CPH-FRA-MUM and back. few weeks later, I receive email stating our return flight is cancelled and we get the flight next day. We accepted but never received any ticket back. Two weeks later, I receive later I receive email stating I do not have a return flight and only option I have is to call customer care or get refund. So again after hours of calling customer care I come to know that I have no flight back 10 days before or 20 days after my planned dates. I so now have to cut down my vacation 10 days short and pay enormous amount of money to go on vacation for a short now. I think the airlines wants to offer worst flights when they do changes and earn more money with the changes later. Unfortunately, this results in unsatisfied customers who do not want to fly with Lufthansa anymore.My recommendation to people thinking of booking with Lufthansa is that you will never know whether you can get to fly on the dates you booked, there is no guarantee!!!. If you can book other airlines. | 1 |
Grupo AirFrance-KLM | Booked flight from Manchester to Bangkok, with a 2 hour transit at Amsterdam.Flight delayed by 1 hour, KLM ground staff said we will make the transit flight anyways, but promised free hotel and meals if we didn't make it due to their mistake. Further complications at Manchester airport resulted in another hour delay (total 2 hours delay).Missed the transit flight from Amsterdam to Bangkok due to the plane arriving extra late. No ground staff available at Amsterdam. No answer from the KLM telephone line. Further waiting additional 9 hours at Amsterdam airport with no communication from KLM staff. When staff arrived, did not fulfill promise of free hotel and meals.I understand that flight delays happen, but can you please communicate with passengers, or at least have staff available to communicate with passengers. Also please do not give empty promises like free hotel and meals (promise was from KLM ground staff). | 1 |
Iberia | Booked flight from Manchester to Madrid with Ryanair. Then from Madrid to Hong Kong with Iberia. My flight with Iberia was cancelled without a reason. The co I book with refused to refund my Manchester to Madrid. I got a refund for the Iberia cancelled flight. Ended up paying an extra 1000 and having to depart from London instead of Manchester. Terrible airline, unbelievable. No reason, no apologies, no compensation. Where is the regulator, can airlines just cancel flight without offering alternative option, very unreliable. Do use fly with Iberia. | 1 |
Ryanair | Booked flight from Santiago, Spain to Madrid paying extra for 1 piece of baggage which would not fit in the overhead and extra to check in a month before departure. Notified 2 days before departure that due to a labor dispute no luggage could be carried unless it fit in overhead bins. I was already in Europe with no option to repack bags. Recieved refund but had to send luggage at much greater expense via land carrier. Dispute was in effect well before I left for Europe but Ryanair chose not to inform me then when I could have cancelled the flight and booked on another airline. Chat was useless as there is no flexibility in policies. | 2 |
Ryanair | Booked flight from Tenerife to Cardiff for Jan 10th 2020. Had e-mail end of August informing us that fights are ceasing to operate to Cardiff from Jan 8th. Flight changed to Bristol for January 9th, e-mail today today, this flight has been cancelled although you can still book this flight on Ryanair website. What is going on? | 1 |
Jet2.com | Booked flight in Nov. For March holiday. booked seats also.First the flight time changed ok no prob.Printed boarding passes 1 week before flight my seat had been changed..called Jet2 to rectify but they said the aircraft had changed. When we got to airport however the check in desk did rectify the situation… we got seats together no prob.Both cases going out to holiday 21 kilo and 22 kilo. Having left some articles in Tenerife cases should have been lighter.. however I had to pay excess baggage???? Both cases now24 kilo so each … is this a money maker ?? No way could they have been heavier??Needs to be looked into Jet2 have always been a great airline but a few niggles now coming thru… | 4 |
Wizz Air | Booked flight on Kiwi.com and was directed to check-in in person at the airline. Online check-in was not working. Tried my passenger details on Wizzair.com and was not able to check. Upon arrival at the airport I was directed my WIZZ staff to go to Maple Group to check-in otherwise I wouldn't be allowed to board. I was charged 45 euros to check-in and told file a complaint online. When filing a complaint for reimbursement. I was asked to provide screenshots of the websites because they said it was working. Even after providing two forms of proof and my recipient. They said according to policy you will be charged at the airport if you don't check-in online. Worst airline and will not be flying with them again. | 1 |
Jet2.com | Booked flight only and was fast and efficient check in. | 5 |
Jet2.com | Booked flight only, both outward and return journeys were smooth, no hold ups at either Newcastle of Alicante. Onboard service was excellent. | 5 |
Jet2.com | Booked flight only, was easy to book. Check in was easy all went very smooth. Disappointed about luggage allows on flight only, cost would of been near £100 for extra for more allowance | 5 |
Grupo IAG | Booked flight six months before travel, then month before the flight BA cancelled the flight giving the option to rebook for another day - bearing in mind that people have work and school that wasn't ideal on top of booked parking for over three weeks. We rebooked the flight- as suggested by them and a week later BA cancelled the rebooked flight. We were told that we will receive a refund within 10 working days. Over two weeks passed and I called again. I was informed that they can't give a time frame for processing refunds, and no refund issued yet. BA representative refuses to give contact details to the manager, they cut the phone. | 1 |
Eurowings | Booked flight that seemed cheap. When checking in for outbound flight it said a regular sizes overhead bag (little suitcase) is not included. It gave me the option to add for £24 so I did. On return there was no option. At boarding they held up the queue and fined me 60 euros before taking the bag away to the hold meaning I will have to wait on the other side. Message was delivered as rudely as reasonably possible. £120 flights aren't that cheap with £85 of fines.. won't fly with them again if possible | 1 |
Turkish Airlines | Booked flight through Southall travels during covid-19 Lockdown. I was promised by agents the flight will take place. Taken me few days to sort money out with bank. Due to poor wi fi in Goa ,India. After a day or two of booking ! I found on internet ,all Turkish flights cancelled. No respond from Airlines or Travel agents. When I sent an e mail , I got a response back on cancellation. I borrowed money from my friend.The agents are going in circles on refund. I can not contact Airline . As it does not recognize my booking reference etc etc. I need refund now and expenses accured. Locked down in Goa for more than 4 months. Now back home.I managed to find ,flight myself and more money I borrowed.This is criminal act. I ask everybody thinking of travelling ,to boycott this Airline. | 1 |
Ryanair | Booked flight tickets with this airline for the first time and will be the last one. There's a reason why they are cheap. You won't get your money back for extra baggages or extras that you paid for when your flight gets canceled, they won't help at all if you book your tickets from a third party company, hard to get a refund or maybe no refund at all and flights are always getting canceled or delayed. | 1 |
Jet2.com | Booked flight to Budapest from Birmingham Airport. Experienced very bad customer service by a bullying/aggressive member of the Jet2 ground staff. Demanded we put our hand luggage in the hold and when we objected because the plane was already late and we had follow on transport arranged at the other end and were on a tight timescale. He immediately told us that unless we complied immediately he would exclude us from the flight. He was very aggressive and for some reason had targeted us despite there being a whole lot of other people who he could have asked.I complained to customer services who were sympathetic and agreed this was not acceptable but that wasn't any comfort to us for the way that we were treated.Won't fly with them again! | 1 |
Ryanair | Booked flight to Dublin and had to renew passport in my married name and Ryan Air charging £115 to change name which cost more than the flight itself.ridiculous charges and only wish I booked with Easy Jet | 1 |
EasyJet | Booked flight to Italy in June for £54.56, due to further covid rules the following day I cancelled. Even though I cancelled within 24 hours I was charged £49.00 cancellation fees. Apparently this is Easyjets new policy. | 1 |
EasyJet | Booked flight to Jersey in February 20 to fly on the first of August 20 . Got boarding cards . Then we where told 18 days before flight that it was cancelled with no flights available for the time I needed as hotel was was all booked. Then 2 days later they reopen the flight but what to charge £165.00 more for the same flight and time . How can they get away with this . I will never use them again . You want to travel to Jersey go with Condor so much more helpful . | 1 |
Grupo IAG | Booked flight to Palermo in February 2024. Flight was for 31st May. I paid for exit row seats. In April 2024 I received an email saying our return flight had been changed to DAT. I was not too concerned as I had booked a realitively inexpensive club Europe flight for the return. I have yet to experience the joy of the return flight.In May 2024 I checked the BA app and found that BA had removed my paid exit row seats in row 11 and asked me to choose another seat. The seat map did not show any exit row seats. Called BA. Helpful person told me that my seats were still confirmed in row 11 and that these were exit rows. He said I would get an email from BA within 24 hours confirming this. No email arrived and the app was still asking me to choose a seat. Called BA again. This time an extremely unhelpful person told me that "due to operational constraints" my seat had been removed. After much grief (and nearly an hour on the phone) he said there was nothing he could do. I complained (more of my time spent). Stock response email arrived saying nothing could be done. About a week later Joanne from customer service emailed me and offered to refund the seat booking charge. Thankfully someone there has a brain. Still quite annoyed but at least someone in BA realised how inept the previous employees had been. I decided to let it go, looked forward to my holiday.We arrived in Palermo on 31st May. Whilst waiting in baggage reclaim we received an email saying that "due to operational constraints" some of the bags had not been loaded onto the plane. My husband's bag was one of those bags. Needless to say a very stressful 24 hours ensued before we got the bag back.What gets me is that the staff on the flight must have known about the failure to load the bags. Boarding was late and chaotic at Terminal 5. I suppose this contributed to the "operational constraints".So much stress and grief could have been avoided if passengers had been notified before landing, instructions given and a member of BA staff placed in the baggage hall. We were left to our devices to take steps in the airport to complete customs forms etc.I await my return flight with trepidation. Next time Easy Jet. | 2 |
Turkish Airlines | Booked flight to Sharm and was cancelled due to security concerns at airport. Turkish Arlines dealt swiftly with cancellation over the phone initiating a full refund expected to hit my account within 2-5 days. Very professional staff based on my experience and trouble free. As an aside, I have flown with the Airline before and flight experience was excellent and well priced. Avoid agents like the plague - book direct with airlines. | 5 |
Wizz Air | Booked flight via Trip.com. wizz makes it impossible to book special assistance ! After trying for 3 days, I called their helpline and their agent did not accept my booking references or email address or my telephone number and was unable to help! I used to use this airline regularly but will now advise not to use it. Paid services easy to access but nothing else.Also, our student daughter's purchased a voucher for us that has never been accepted and still sitting in our drawer ! Do not trust this airlines! One would have thought that special assistance would be easily booked in their app but they make it impossible..That to me means an unfriendly airline not wanting the less able as customers. I will never travel with this airline ever again.My flight is LGW TO AYTBOOKED FOR Tues 5th March 2024 with booking references JL5CHA. | 1 |
Grupo AirFrance-KLM | Booked flight with AF/KLM both have been horrendous to deal with. Customer service is terrible. They changed my flight date without reaching out to me within a month of my flight. Hotels booked, work schedule dealt with all plans made and they just up and decide to change the date. Then offer long layover inconvenient flight with no compensation. Asked about airport hotel for long layover as travelling with seniors and those with disabilities and they are not offering it. They want me to book, pay and try to claim after. With their terrible customer service what are the chances of that happening after??!!! Never will I book with either of them again. And I HIGHLY suggest you don't as well. Save yourself the hassle and book with someone else. | 1 |
Grupo AirFrance-KLM | Booked flight with KLM for my kids birthdays. They lost my flight tickets couple week before flying, then found them again after I emailed them bank statements to prove I've paid them and they ain't refunded me, so they sent me more tickets. Went to check in online the day of flying it would not let me so I called them they said everything is fine just do it at the airport. Get to the airport they have cancelled my tickets again phoned them they could not find my tickets even the airport staff spoke to them and felt bad they could not put us on a flight. 10 minutes after check-in they found my tickets which now is too late to board, they would not put us on a next flight said we will have pay ourselves knowing it's double the price. Over a month's later after phoning numerous times getting passed from pillow to post these people have still not refunded me for my tickets. | 1 |
Vueling | Booked flight with Vueling from Gatwick to Florence,due to depart at 20.10 flight delayed for four hours, due to weather conditions, according to airline, flight eventually cancelled, for operational reasons a fact which no one could explain further, then came the shambolic booking of new flights, fly to Barcelona stay there for several hours to then fly to Florence, We were offered at 2 am a hotel in Royal Tunbridge Wells which seemed ok, until we realised that we could not get a cab from airport to said hotel, and people handling the issue were unable to assist further. Hence now sat in the airport writing this review, information and updates non existent, no vouchers for drinks or anything of the sort, needless to say,the airline gets a zero for its customer care. | 1 |
EasyJet | Booked flight year in advance and paid in full. Four weeks to flight Easyjet say they have cancelled flight and placed us on one a day later. On checking we found flight had not been cancelled Easyjet had left the flight at double cost and removed us to a later one. On contact with Easyjet they informed us if we wanted to fly on our original, fully paid for flight it would be another £800. Disgusting cheats. We are done with them . Please be aware or avoid. | 1 |
Grupo IAG | Booked flight,seats to LAX with B.A. saved all year for this holiday of lifetime. Orginal flight was meant to leave 2pm on 12/10/24. 10pm night before had message from B.A saying flight cancelled, no reason why. Luckily we stayed overnight at heathrow airport. B.A gave 2 options,either fly out 2 days later or fly next day to Munich & get connecting flight. We had no option to take flight to Munich as family wedding on the monday. So instead of nice relaxing morning up at 4am to get Munich flight the 45 min to get connecting flight which we nearly missed as BA put wrong gate on boarding card. When on plane my son and i were seperated on the flight,to which now both very stressed and i had panic attack as whole point of sitting together for fear of flying. When landed in L.A we both got a text from the airline we flew with(lithuania) that our luggage still in Munich. I completely broke down. You ruined our trip B.A.On return we have put 2 complaints in for compensation for clothes,etc we had to buy in usa. Still no responce.I will now take complaint to airline regulators.Please please please do not ever book with British airways. I would rather float across the pacific in a lilo. | 1 |
Jet2.com | Booked flights 3 months ago for January, got an email this week to say my flight had been cancelled and I was moved to one 6 hours earlier than the original.Long conversation with them but they couldn't offer an equal replacement from that airport, they could from another airport 2 hours from the original but I would have to pay nearly £100 extra as those flights were more expensive now! And they specifically told me that those flights might also be cancelled nearer the time?! Ended up cancelling the booking altogether and booking with another company. Apparently I will get a refund in 5 working days, but only because the flight time was changed by over 5 hours (anything less than that and you will be expected to suck it up). | 1 |
Ryanair | Booked flights Sept 2019 for flights to Lanzarote 6th April. Paid over £1300 for 2 adults and 2 kids. Paid via credit card and money came out within a matter of hours. Ryan air cancelled flights due to Coronavirus 20th March via email stating to click link to apply for refund, which I did straight away.Their website indicates 7 days for a refund. waited 7 working days, no refund.Used Ryanair Live chat and asked where my money was and was advised due to huge demand and reduced staff, it would now take 20 days.Waited 20 working days, no refund!Used Live Chat again, advised to wait another week due to high demand!!!I've contacted my Credit Card Company to initiate a Charge Back as Ryanair are fobbing me off and holding onto MY money.I will never use this Airline again! | 1 |
Jet2.com | Booked flights again with Jet2. Staff sorted out the flights, airport assistance and carriage of medical equipment with efficiency and professionalism. Good flights and service by flight attendants both ways but was disgusted with the flight crew when we landed at Leeds and when the Ambulift came I was told in no uncertain terms that I was to take my 3 bags leave the aircraft and walk to Border Control as there was no room on the Ambulift for me | 4 |
Lufthansa | Booked flights almost a year in advance as I knew the price will go up in December.Haven't seen my family for a long time, now they cancelled my flight without any reason and other flights cost me three times more than the price I paid at the beginning of the year.People have experienced all sorts of issues but my family has been devastated to know that we cannot meet for this Christmas after 5 years!!Flight -921, 758 16th December 2021 | 1 |
EasyJet | Booked flights and car hire with easy jet.. When Corona kicked off big time I cancelled both, I have two confirmation emails saying car hire would be refunded within 20 days (from the 23/03/20) and Flights would be refunded in 10 days (from the 01/04/20).. Both time frames have elapsed and no money refunded.. called them today and was told all refunds will take 90days.. even though emails confirmed they had been processed. Don't believe a word this company says.. Defo on the verge of bankruptcy.. Im now over £1300 down in times of financial crisis.. please boycott this company when normality returns!!! | 1 |
Grupo IAG | Booked flights and paid for seats with extra leg room for one of our group who is 7 foot tall and another who's legs don't bend.I was notified that the flight time had changed but not that this lost our seat bookings.When I realised, I spent over two hours on a live chat with BA explaining the situation and they simply could not care.I was told if I cancelled the flight I would only receive part payment back as I have chosen to cancel.Guess this is why people fly with Easyjet | 1 |
EasyJet | Booked flights and then get told you pay extra for normal luggage size suitcase.With 3 x couples booked it worked out £45 extra per person each way, can't do one bag per couple !Ripped us off an £540 extra for people.Philip | 1 |
Ryanair | Booked flights and tried to move them the next day, Ryanair wanted 45 pound per person per flight which would be the same as booking the flights again.Not happy with taking £370 off someone one day your actually cheeky enough to ask for £270 the next day to change to flights which are much cheaper than the ones we had booked.Called customer services to be told by one agent I would have them changed for free who passed me to a second agent who refused and wanted to charge me.Not one shred of humility or human decency exists within this company.Do Not Use Them Under Any Circumstances! | 1 |
EasyJet | Booked flights and within 3 days they have changed the flight times so will not arrive in time for planned and paid for special family and friends dinner for large group. What a terrible experience right from the start. I'm so annoyed at myself for booking with them. | 1 |
Ryanair | Booked flights directly on Ryanair website. Then, before the flight decided to add extra cabin luggage. First all cards are declined. Then, when trying to pay with google pay, the payment got through but immediately i receive a notification that i can not use my booking abd need to verify myself. WHY? Now have to wait for verification to be able to actually check-in. And if this doesn't come through, i will have to pay at the airport. So, now I understand why all this is happening. Just to take some more money. Guess i will never ever use this airline in future. It doesn't respect the passengers and doesn't have a way to improve. | 1 |
Ryanair | Booked flights for Christmas Eve to Porto to see family. Ryanair cancelled that flight and offered me vouchers. I have been trying to get a refund for weeks with no luck. Following an online chat, I filled in a form to which I got an email response offering me the wrong amount. I replied and got no response. I replied again. Still no response. Online chat again today, asked me to fill in a form that required me to print and complete documents, send them a bank statement, send them a driving licence. Then the guy recommended that I complete the same form that I completed weeks ago and which ultimately led to me contacting them again today. Their systems apparently think I booked with a 3rd party company; I did not but nobody can help with this. Going in circles. Jumping through hoops. Sadly, not my first very poor Ryanair customer service experience. | 1 |
Ryanair | Booked flights for October 2023. Unfortunately my wife was rushed to hospital, where she spent 6 days and her discharge letter advised against taking the flights/ holiday.Made claim for refund from Ryanair, under their apply for a refund application and option, serious illness of a customer booked to travel. The discharge letter accompanied the application.Ryanair point blank refused to consider our claim and after several attempts to claim, citing their option for serious illness, we decided to claim against our insurance.Our insurance paid up, minus the usual insurance excess and APD, air passenger duty, which is a government tax on flights from the UK, explaining this should be claimed from the airline as the flights had not been taken.Despite several attempts explaining why they should refund this, Ryanair refused, without explanation, other than "we are a non refundable airline".Lesson learned, never travel or do business with Ryanair again. | 1 |
EasyJet | Booked flights for September and when booking was quote £129 (checked the flight even now and this is the final price still) but I've been charged £180? No extras selected. Has anyone else had this?? Have launched a case through their website... thinking that's £50 I'll never see again. sigh. | 1 |
Eurowings | Booked flights for in 4 weeks time, the website will not let me login no matter how many times I send for forgotten password, follow the instructions, try numerous other ways to input password, constantly states it is incorrect.Contacted via email, they state it will take 6 weeks to get back, but flights in 4.Been on hold for over 3 hours, they just never answer.The company is a scam, how this can happen in this day and age is beyond me, but basically I have been scammed out of the 2 flights, for 2 people booked.. | 1 |
Ryanair | Booked flights for my Husband, daughter and myself to fly from our local airport on 17th January this year. When I checked in online yesterday my husband was placed in row 10, I was in row 15 and our daughter row 20. Nobody was booked into the 2 seats next to any of us infact the plane was rather empty at this point but if we want to sit together we are being charged between £9.98 and £13 per person each way. I am absolutely disgusted by this scheme to make a quick buck!! It would actually be cheaper for the 3 of us to travel to Glasgow and back than pay the extra to sit together | 1 |
EasyJet | Booked flights for my partner and I to travel from Portugal to France over 3 months in advanced. We couldn't check in online, so arrived at the airport kiosk 1.5hrs early only to get told the flight is overbooked and we are on the SAG standby list.We questioned how this is possible, especially because people around us were also checking in for our flight and were given seats after us. We were told when we booked our flights "the flight was already full..." I fail to believe this as it was +3 months in advanced, but also EasyJet should not be selling tickets if the flight is full.All we were told is that there was nothing they could do, with no real apology nor compensation. Also was told we would have to wait until the flight had left to know if we could fly.Highly unimpressed. Won't be booking with them again. | 1 |
Ryanair | Booked flights for my son and his partner through Ryanair no refund, however i have finally got a refund, please do not give up if you are still waiting for money back, i was on the voucher list even though i did not ask for one so check you are on the refund list and not on the voucher list, i hope everyone gets their cash back but will not be booking with Ryanair again, good luck. | 1 |
Grupo AirFrance-KLM | Booked flights for myself and family for March 18th. This airline is a complete and utter nightmare. Just got an email response to my request for a refund. Email just apologised for delay and hoped my problem was resolved! No it is not resolved. That why I was contacting you! They have taken my money, cancelled the flights and not given me my money back. Good luck getting through on the phone. They know nothing and can do nothing. | 1 |
EasyJet | Booked flights for over xmas 2020 these got cancelled and refunded in 30 days | 4 |
EasyJet | Booked flights for £200.Flights cancelled.Took voucher for £200.Booked new flights for £220.Used £200 voucher and paid another £20.New flights cancelled.Claimed refund.Only given £20.Lost the £200 voucher.Disgraceful.Never take an Easyjet voucher. | 1 |
Grupo IAG | Booked flights from Birmingham to Dublin, Aer Lingus rescheduled the flights from Heathrow instead, a month on and they haven't tried to get in touch or respond to my request for refund. They're coasting along on government grants and ignoring their customers completely. Disgusting. | 1 |
EasyJet | Booked flights from EDI to CDG. 5 passengers. Departure time 9:45 am.Departure time now changed to 7:00am.Have 4 and 7 year old plus elderly passenger who will now need to get up at 04:15am tomake flight.As change is less than 3 hours (2 hours and 45mins). We need to pay charge of £45 per person to change to later flight!!!If this was the option I had at time of booking I would not have booked this flight.Terrible customer service. False advertising. | 1 |
Norwegian | Booked flights from London to Stockholm. The first flight to Stockholm was delayed 2 hours, with the gate changing mid way through boarding, resulting in 150+ people scrambling to the otherside of the terminal.The real issues was on the flight back. Stockholm airport is super efficient and easy to navigate, but sadly it's ruined by the terrible treatment that Norwegian Airlines staff give. People were rudely told to move out of a seating area before boarding. Then others were told that there small carry on items were too large (albeit it there was no measuring tool to check against) and then had to cough up £60 to check their bags in, with no option to even pay for over head storage. Which is a ridiculous charge in the first place. My partner and I had to argue with the staff that her handbag was small enough to fit under a seat and not pay for it to go under the plane which is idiotic. | 1 |
Lufthansa | Booked flights from San Diego to Dusseldorf at Lufthansa.com.On the website it is not possible to add checked luggage at all - always an error message.Called customer service: wasted more than an hour, not helpful, incompetent and finally simply disconnect the call when I asked to speak with his manager.Only offered to charge twice the luggage fee, because one leg of the trip was executed by United.Unbelievable, how bad Lufthansa customer support has become.Have been flying Lufthansa since the 1990snot anymore - not worth it. | 1 |
Ryanair | Booked flights from UK to Spain in 2019 for a 2020 holiday. Could not go on the holiday because of covid so paid £450 fee and additional ££ premium to change flights to 2021. Could not get a refund or free flight change as the flight was still going ahead against government guidance. Obviously thought everything would be fine by now. Due to fly this Friday but cannot because of vaccine status/quarantine on return. Again our only option is to pay ANOTHER £450 fee to change the flights which we will not do due to the uncertainty and do not want to give Ryanair any more money. Since the flight is going ahead and it is 'our choice' not to board we cannot get a free flight change/ voucher/ refund so will just have to loose almost £2000. Disgraceful. | 1 |
EasyJet | Booked flights in December now they are half the price and to make things worse have to pay £41.98 one way and £37.98 the other for small cases that used to be free to carry onUsed to fly regularly with Easyjet but will look for alternatives in the future as this is outrageous | 1 |
Ryanair | Booked flights in January, expensive after adding bags, could have got them cheaper! Oh my what an awful experience. Arrived at East Midlands airport to a long check in queue where a woman (jobsworth) was grabbing people's flight bags off them and shoving them in some metal things to measure them. Lots of bags were too big (by a cm) and people were having to pay extra money. She didn't get hold of mine thankfully. Then at the boarding gate the staff were measuring bags again and one woman in front of us was told to go off somewhere and pay £70! What an absolute rip off, I was disgusted by the behaviour of Ryanair staff that morning. Didn't realise we were getting on a plane that hadn't even been cleaned, filthy dirty and stunk awful. Found our seats, aisle seats, sat down. Then the hostess asked us to move, so I refused as I said we had chosen and paid for these seats thank you. The large woman who wanted to change seats apparently didn't want to sit on her own, she wanted to sit next to her friend, how stupid to think I would move seats, hostess tutted at me when I refused to move. Ryanair sort yourselves and your procedures out as you are an embarrassment. I will write a new review for our return journey. | 1 |
Ryanair | Booked flights in January. Only received an email thereafter about liquids the day before the flight, nothing about checking in.Get to airport 2 hours before flight and told have to pay £55 per person for checking in.Turns out the emails went to junk when their other emails didn't. Then it says it's 55 euros for late check in and we were charged £55! Disgrace. | 1 |
EasyJet | Booked flights in September for Christmas but, on the travel day, we realized our bookings were cancelled without notification. We had to book other flights on the spot to go spend Xmas with family with all the stress and additional fees.We only realized the D Day that the flights were reimbursed but not the "service fee". | 1 |
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