Airline stringclasses 16 values | Review stringlengths 6 5.97k | Rating int64 1 10 |
|---|---|---|
Ryanair | Booked my holiday 12 months ago through On the Beach. Due to fly to Tenerife on 16/08. Unable to cancel as I will lose over £3000, they will not change the dates due to flying soon. On the Beach will not cancel my holiday as Ryanair is still flying despite FCO advice. Now been put a position that although would prefer to cancel due to current situation, have to go as cannot afford to lose such some of money but will lose money on return, Not happy with either Ryanair or On The Beach as no thought or flexibility for the customer. Will not book through On The Beach again or fly with Ryanair. | 1 |
Ryanair | Booked my holiday early last year for June 2020 with love holidays. All went smooth booking wise until Covid struck and out holiday was cancelled. These things happened and it couldn't be helped! We received the refund for our accommodation from love holidays pretty fast however we were told to claim our flight refund back directly from ryanair, which was find! We started the process - choosing the cheque instead of the voucher and we were told that it would take a while however we would receive the £270 owed in due course. We gave the benefit of the doubt and left it a few months however after getting in touch with them in September they told us that Love holidays had in fact had the cheque. After getting in touch with love holidays we were told that in fact they didn't have this. I then got back in touch with ryanair in which I have been lied to several times. Long story short!! I still HAVE NOT received my flight refund after nearly 7 months!! It's not on! Will not be using love holidays or Ryanair again! We've been lied to too many times it's hard to know who to believe!! | 1 |
EasyJet | Booked my holiday to Barcelona for April back in September, and since then Easyjet emailed me to change the times and airport to something different entirely (Was Liverpool, now Manchester, and departure times was 22:05 coming home at 23:50), bearing in mind me and my partner don't drive so coming home from Manchester at 12 midnight when we both live on the Wirral is just not ideal.Decided to cancel this in the hopes to find an alternative flight, Easyjet informed the refund came through on the 17th December but this has not been paid into my account, and informed it was because since then the bank issued me with a new card in October, and led the old one to expire.Ended up going around in circles between both Easyjet and Loveholidays to try and sort this, and have been misinformed about the refund process multiple times by numerous unapologetic customer service agents who had little to no empathy for our situation. The flights in total were £255 and that is a lot of money to both of us.Loveholidays are asking for a 'refund receipt' but Easyjet claim there is no such thing and that the refund was processed in stages to my now expired card. The loveholidays agent I spoke to, Nokuthula insisted they needed a receipt but I can't provide them with one because it doesn't exist apparently!This is an appalling company, and this is not how you do business. Not worth the stress and headache I have had to go through just to get part of my money back.Everyone - If you are reading this, don't book with this awful airline, I will never again. | 1 |
Ryanair | Booked my parking via Ryanair when I booked my flights. Ryanair then cancelled my flights but I can't get a refund or amend the parking now and Ryanair have just washed their hands of it. | 1 |
Grupo AirFrance-KLM | Booked my tickets to Tanzania (direct flight) through KLM. If you compare the pricing versus the flight time, I think KLM most often has the best deal.Also took the option of comfort class flying to Tanzania and took some more leg space when traveling back to the Netherlands. Flight was perfect, food was great and the AMAZING entertainment system had all the movies available which I still wanted to see!On the way back there were some small children in the row next to me, the steward brought me some ear-plugs. That's what service is all about. | 5 |
Grupo IAG | Booked my tickets with my partner for our honeymoon, only to be hassled to pay more for our seat. I upgraded to traveler plus. My upgrade went through but my wifes card didn't go through the app we tried contacting BA while we were in the US only to be told that we will be charged more for what we got offered in the App. To cut things short . The service from start to finish is nothing oriented to the paying customer . This airline is corporate greed. And being in-flight and treated poorly by the staff is a disappointing. Don't really recommend flying with this company again I'm sticking to another airline. | 1 |
Grupo IAG | Booked my trip to AustraliaAurlijecused Qatar alsoBusiness classGreat bookingAnd customer service desk at Sydney airport went above and beyond to support me with a flight change xWill definitely fly BA in future | 5 |
EasyJet | Booked my years flights to Toulouse from Gatwick … all cancelled with no good reason s week later | 1 |
Ryanair | Booked myself and my wife together to Lanzorote from dublin. How can one of us be priority and the other not is beyond me. Met a real jobsworth at gate who charged us 45.99 to put a bag in the hold on a flight that wasn't full and had plenty of room. Not a pleasant wee girl named Abbey who took delight in charging us. Wish someone rlae flew to here from Ireland. Is it any wonder Irish problem hate Ryanair. | 1 |
Grupo IAG | Booked next year's holiday in August on November 17 in BA sale which stated book before 27 November to avail of discount, paid £150 non refundable deposit.On 26 November BA EMAILED Black Friday sale upto £300 discount available, checked same dates as previously booked same hotel same room ,now£230 cheaper !!!!! Rang to cancel previous booking BA refused to refund deposit - underhand misselling and pressuring tactics to book early then the real discount is dropped 9 days later.Very poor customer service, BA used to value customers who use there service all the time - Clearly Morally Bankrupt and no longer cares about its customers. | 1 |
Jet2.com | Booked on December 5th -- price dropped by exactly 30% December 9th. Jet2 operates a 100% cancellation fee, and on contact showed zero good will but instead replied with snark. Won't book again! | 1 |
Eurowings | Booked on Eurowings and flown on a brand new Airbus 220 of Air Baltic. An excellent seat pitch in a crisp and pleasantly illuminated cabin. But the aircraft and crew were carrying out the flight on behalf of Eurowings and the fact remains I paid Eurowings a premium price to fly low cost. Not complaining flying no frills (and so this flight was), but definitely it is unacceptable paying high fares for nothing. Unfortunately often Eurowings (owned by Lufthansa) is the only option flying in or into Düsseldorf, if one needs to fly directly without stopovers within Europe and therefore one has in most cases no alternatives. | 3 |
EasyJet | Booked on a flight from Madrid to Lyon on Tuesday 2 July which was scheduled to leave at 1.15. After boarding the pilot informed us that the plane was defective and we were offloaded. 7 hours later we boarded a plane which had been flown from Gatwick. Apart from being given a 9 euro refreshment voucher which we queued for one hour to receive after seeing a line forming there was no information from ground staff. No attempt made to find alternative flights. We spent 9 hours in Madrid airport and I received an emailed standard feedback form which allowed me 50 characters to write my comments. Ground staff were rude to passengers at both boardings shouting at passengers about their hand luggage. I was extremely unimpressed that there was such little concern for the welfare of passengers. We lost a day of a very precious holiday arrived at our hotel in Lyon at 11.00pm. | 1 |
Ryanair | Booked on line to fly to Jordan! Thrown off because my passport was expiring in 5 months! I was traveling to Jordan for 4 days ! Why not tell me when i booked in ... wasted hotel booking, car hire , etc | 1 |
Ryanair | Booked on mobile app, got logged out. Had awful problems to get in touch just for reservation number as the email on account was an old one. Called them and waited 20 mins by the time they answered, my credit cut out. Awful experience. No help to customers, don't reply to emails | 1 |
Grupo AirFrance-KLM | Booked on premium comfort class, but seats not available on flight. KLM refuses to refund extra costs (around 600 euros) paid for the seats in this class. | 1 |
Ryanair | Booked on return flights from Leeds to Fuerventura, half of our party arrived approximately 2 minutes late for the outbound flight (very careless I know) and were not allowed to board. The other members of the party who were already on the flight insisted on disembarking, flight delayed (would have been easier and quicker to allow late passengers to board) and family argument followed, thanks Ryanair!!Ryanair staff blamed Swissair staff and Swissair staff blamed Ryanair 'jobsworth'.Booked more flights on same day with Jet2, staff could not have been more helpful and enjoyable flight.Holiday went really well but we had to fly back with Ryanair. Rigid cabin bag that was taken on to Leeds flight (before disembarkation) suddenly became too big for return flight according to 'Automotron' (personnel number 61389 - apparently no names allowed) at Fuerteventura Ryanair gate so excess baggage had to be paid. Staff on flight could hardly raise a smile, probably due to the fact they worked for Ryanair, or maybe company policy.In future, unless there is no other alternative, my family will NEVER AGAIN fly Ryanair - not that they will care as customer satisfaction is not high on their list of priorities, they are just cargo. | 1 |
Ryanair | Booked on the Ryan air flight from Manchester to cork on the 25th June 2023 booked for a window seat paid extra for this had to look at a blank wall for the flight on the return trip I booked fast track and a window seat the fast track at Dublin airport was closed and again no window seat after I booked this as am extra told customer services help desk and they are saying that I wasn't on the flight note for the future don't book any extras as it's just a waste of money | 2 |
Jet2.com | Booked online a year in advance actually while we were enjoying our holiday booked via Jet2. Paid extra for an afternoon flight so we arrived home at a more reasonable time. Flight was cancelled within weeks of booking and we were put on a cheaper later flight that was inconvenient and incurred extra cost as now required room for an extended period of time and longer parking. No refund for the extra paid for the flight we actually booked and wanted. Advised this is in the terms and conditions and not eligible for any refund for the price difference in flights.While booking paid and picked extra leg room seats. On receipt of flight vouchers found that seats for outbound flight were completely different and we were sat rows apart. Ended up paying more AGAIN for seats next to one another. Really wish Jet2 wasn't the only company that went to the hotel that we love visiting.Never had any issues previously maybe just unlucky but have been very disappointed in jet2 this time | 2 |
Grupo IAG | Booked online months ago and the only hitch was replacement aircraft meaning chosen seats were different. I was informed of this prior to departure so could amend. Bag drop at MAN T3 wasn't smooth but I suspect that was MAN fault. Shuttle boarding was slow and delayed meaning a rush at LHR T5. The flight to CPT was full but we left more or less on time. The cabin was clean and PE was what we expected, sufficient leg and arm room plus a few little perks with drinks. Only complaint is the seats actually recline too far. Staff were very good during the first few hours of service, especially George. Food was quite tasty but one option wasn't loaded. Breakfast was also quite tasty and we landed on time. The fly in the ointment is both our cases arrived late on the carousel and only later did we notice both had been broken into, likely at CPT. All in all a pleasant surprise. | 8 |
EasyJet | Booked online the night before, due to circumstances I needed to cancel. For a full refund, minus a fee... The fee being the entirety of the flight cost. Thanks for the 1.99 back | 1 |
Wizz Air | Booked online. Paid extra for everything! Went to add checked bags which again you pay extra for. The site was a bit confusing, and I accidently booked two bags for my travel partner instead of one. Paid for all the extras and then noticed the extra bag for check in. Went back to the site for Manage Baggage but it would not allow a change for number of bags to check in. I contacted Wizz through their Live Chat. The agent said they don't credit back on baggage even though the charge was done just a few minutes before. Be very careful using this airline. Cheap up front then you pay extra for everything, and you have to pay just for the ability to upgrade! Even to call their "customer service" will cost you. | 2 |
Ryanair | Booked onto a 14.25 flight, waiting around and checking gate information constantly.Went from relax to final call - 1st time we knew the gate number and had to run. Everyone rushing not just us.No plane at gate and now stuck in a holding area with rude staff.Last time I fly with these cowboys well once I come home anyway, O Leary and company a joke.Customer service none existent and this is after numerous aggressive emails regarding baggage etc.I can't select zero stars | 1 |
Lufthansa | Booked onto two flights at the same time, their fault not mine. Trying to let them know their error, save them money (they could sell the seats to other customers) and not have them fly an aircraft with three unnecessarily empty seats (also environmentally unfriendly). Waited on hold 25 mins, then their employee hung up on me! DREADFUL - AVOID!!!!! | 1 |
EasyJet | Booked our family flights and a few weeks later my daughter asked if we could take her friend. There was no way to add her to our booking on the App so booked a separate booking for her. There was no issue until it came to checking her in. She is 15, as she was on a booking on her own this meant she couldn't be checked in. I tried online chat and was told that the only way around this was to cancel her booking and then try and rebook her onto our booking. I questioned why her booking couldn't just be linked to ours but was told this wasn't possible.The following day I called the customer service number thinking that maybe on chat he just wasn't understanding that she is actually travelling with us, but was met with exactly the same information, just kept telling me a child couldn't travel on their own, which again I explained she wasn't and she would be with us but just told me I would have to cancel and rebook her a new flight. At this point I questioned if it was then possible to change the single booking to my name as an adult who could be checked in alone and then change mine to the child's name as their were 2 other adults on there, he said this would be okay at £120 (instead of the £400 a new flight would cost) and proceeded to do this until the line cut off.Fast forward to today (3rd August) called again and spoke to Nkosana, he veey swiftly advised he would link her booking to our booking and low and behold 5 minutes later we are checked in and all okay. No charge and specifically stated he would do it and wait until we had checked in until finishing the call. This was true customer service to help the customer instead of juat trying to get more money out of them for something that isn't needed.Many many thanks to you. | 5 |
Jet2.com | Booked our flight a year in advance and paid to sit at the front and then told we're to sit at the back. We use Jet2 a lot and no problem with the flight but not even an apology or refund | 1 |
Grupo IAG | Booked our flights back in February. Paid on Avios for extra legroom seats for 2 people both ways. BA emailed us confirmation. Looked toaday and thay had apparently changed the plane, not transferred our requirements ofr extra la=egroom and not notified us of the change. Paid an extra £34 for seats then complained that we had to effectively pay twice for the privelege. BA cancelled the paid booking and also the seats. Trying to explain to an agent that we had already booked seats got us nowhere. Not happy. | 1 |
Ryanair | Booked our flights from Manchester airport - called to then change to Leeds Bradford, they changed it to the wrong date - went back again - they changed the date for 4 of our party but changed the date AND airport as well for 1. Then made us pay to change the flight back to Leeds Bradford!? Complained through their official channels... notInterested - I don't even think they read my complaint. | 1 |
Turkish Airlines | Booked our flights with Turkish airlines, we booked and paid for our seats £560 on top of the flights for Turkish airlines to change the flight number and cancel our seats it took over 3 weeks to get a refund on these seats, when I rebooked all the seats on the new flight numbers the website told me my payments was unsuccessful 3 times, sadly not I was charged 3 times to book the seats £1700 in total in the process of trying to reclaim my money Turkish airlines refunds/ reservations call centre have managed to charge me £13254.00 (yep you read that right £13k) for what was supposed to be non chargeable verification checks, nearly a month later I still haven't had a refund of these excess charges and feel like I'm constantly being lied too I have been promised my money back on a number of occasions but every time more is taken out of my account. I was also asked for my security codes for my bank account when I was told a bacs transfer was being organised, I refused that and strangely no money has been returned. Again today I have been promised a refund within the next 24-48 hour…… I fly in 48hrs so expect my money will be nowhere to be seen . Be aware of this company and avoid if possible | 1 |
EasyJet | Booked our hire car on the easyjet website which turned out to be through Holiday Autos, who in turn use a company called Abbeycar. Abbeycar scammed us out of a lot of money and neither easyjet or Holiday Autos admit any liabliity. Abbeycar refused to help and said it was doWn to whoever we made the original booking with! NEVER BOOK A CAR WITH A THIRD PARTY PROVIDER LIKE EASYJET! Nobody takes responsibility when things go wrong. | 1 |
Ryanair | Booked our holiday through a third party and the flight times were just perfect - we like to leave early to go away and leave early to come back home....Our flight was booked to leave at 06.25 in the morning - perfect for us, then Ryanair changed it to just after 10.00 ( still ok) and then another change to 17.00 which also meant a later return from our destination to come home.We eventually got home at 22.40. And on the flight back we were informed that only limited amount of food/drink was available. Our trip was Bristol to Palma/Majorca. Plus I disagree totally with having to reserve your seat in order to print your ticket for the return journey - this all jacks up the price - because unless you are completely computer savvy it gives you very unlimited options apart from getting your boarding card printed at the departure point for a massive charge - we will never fly Ryanair again | 1 |
EasyJet | Booked our outward flight from Birmingham to Alicante, departing at 6:30m, arrive around 10am. Easyjet have since twice moved our flight times and now depart at 5:30pm, arrive around 9pm. To look forward to a holiday and then for Easyjet to just knock a day off it is really poor. | 1 |
Grupo IAG | Booked our return flights to Krakow 10 months in advance. Our flight has now been canceled so decided to pick the option of going a day earlier and spent half a day rearranging hotels and paying for the extra day. 24 hours later, this flight has now been canceled and our only option is to travel the originally intended day but an evening flight. We are really worried now as to what to do. We can't even use the business class lounge as it will be closed. We are seasoned world travelers and have never experienced anything close to this. | 1 |
Grupo IAG | Booked our seats 48hours before departure 1 hour later BA app tells me flight is cancelled, no email, text or anything.Took 30 minutes to get a call through to an Indian call centre who told me we are now flying from City airport and not Gatwick! Took me another 15 minutes to get the booking changed to a later Gatwick flight. Then had to spend hours reorganising taxis, car parks etc etc.Then 3 hours later get an email telling me my flights cancelled and we are now going from City Airport!!!You would never get this type of bad service from easyJet they are far superior to BA now.Do not book with BA unless there are no alternatives they are shocking, look at all the reviews on every site! | 1 |
EasyJet | Booked package hol with Easyjet. NEVER AGAIN!!! On 1/5/22 arrived at BRS Airport 3hrs early. Was told to turn up 2hrs b4 check in. The airport was heaving 1000's people in there already queuing! No staff to organise anything! IT issue so all self check in machines not working! A complete an utter nightmare. They finally had 3 members of staff checking in all of those people! There were no staff to sort queues out so everyone just done what they wanted to. When we finally got to check our bags in I was told in a curt voice my passport was not valid and I cldnt board the plane! Totally confused I said to the easyjet member of staff ot doesn't expire until Jan 23 so how can it be invalid? She then gave it back to me and said its to do with the issue date and walked off. Something to do with Brexit. I still had no idea what she was on about. She said I wld not be allowed to go on the plane but everyone else in our party cld. I got extremely upset as it was our 1st holiday in 3yrs taking my son and partner and granddaughter away. My son proceeded to go to tui and jet2 desks and they both said they wld accept me on a flight. I dont understand why in the same airport they all decide their own rules? When we got home we tried to get hold of easyjet customer services which took over 2hrs! We were then told by a rep that they wld keep the flight open for us that day if I cld get a new passport that day! What planet are they on? It takes up to 10wks! We have found out since leaving the airport easyjet have now updated their site saying about the 10yr rule for passports. How dud that help us? We had no info from them since booking our holiday with them last Oct re passports or I wld have bought a new one. The only info we had was saying you needed 3 months left on your passport when you arrive back in the country. Everyone please check your issue date! Easyjet are just money grabbing b******s they don't mind taking your money but try and get it back off them, that's a different story!We will never ever fly with them again! | 1 |
Turkish Airlines | Booked package holiday from Birmingham to Thailand, flights were through Turkish Airlines.On return flight our flight arrived 25 minutes late which in turn led to us missing our connecting flight.We went to the Turkish Airlines helpdesk and were given two options1 stay overnight and fly into Birmingham the next morning2 Fly into Manchester and make our own way to Birmingham (where our car was parked)We were informed that we would be compensate for our taxi fare and for being 6 hours late arriving.We opted for option 2 as we wanted to get home.Contacted turkish airlines with receipt for taxi and got told they wouldn't pay the fare as Manchester was our final destination. We contacted them again informing that manchester wasn't our final destination, still no joy.Terrible customer service . | 1 |
EasyJet | Booked package holiday to Menorca in 2020 for following year in September 2021. Due to the pandemic and ongoing restrictions in Spain, we used Easyjet's option of moving our holiday in 2021 to September 2022 using the existing deposit. On June 22 2022 we received notice that Easyjet was cancelling our holiday due to one or both of our flights being cancelled and no alternative flights were available. Due to the inconvenience we were offered £200 towards another package holiday booking with them (not flights only) but this had to be used between June 10 to June 30. Twelve days had already passed and we were already in Spain on holiday having used Easyjet flights and were not due to return home until June 30. Using our mobile to look for an alternative holiday we discovered that there was an alternative holiday to the same resort, same hotel only 3 days earlier in September; it was, however, £500 more expensive - so even with Easyjet's generous £200 gift, we would still have to find another £300. We decided, on principle, to forgo this option and wait for our deposit to be refunded. On returning back to the UK, we were dismayed to find that our £120 deposit had been refunded as credit and not back to my credit card from which it was originally paid. On ringing Easyjet's customer service we were informed that we had used credit to change our booking and not our original deposit. We disputed this and were told our complaint could be escalated to an appeal's panel and someone would be in touch by phone with their findings. Unsurprisingly, no phone call came so we called called again. Spoke to customer service agent called Shelley. She reiterated Easyjet's terms and conditions and even accused us of losing the holiday because the balance hadn't been paid in time - we pointed out this was not the case but no apology was forthcoming. I repeated to Shelley and pointed out that at no point had we accepted or used a credit note and we understood that under UK law credit notes can only be accepted in writing. We then asked for the Easyjet email to write to so we can put our complaint in writing before taking this matter further in a legal capacity. We have done this now and have to wait eight weeks before moving forward. We have a relative who works for Hays Travel and she informs us that our situation is by no means a one-off where Easyjet Holidays are concerned. In our written complaint to Easyjet, we expressed our amazement that this company are willing to lose two customers and anyone else we can persuade to look elsewhere for a package holiday, for the sake a £120. The treatment of it's employees and customers during and post pandemic shows what a disgrace this company is. No wonder it's share price has fallen so dramatically. We urge everyone who reads this report on our experience to look elsewhere when booking a holiday. | 1 |
Ryanair | Booked parking at Stansted through Ryanair but received no confirmation or instructions on where to go/what to do. Ryanair Customer Service just directs me to the Stansted website which directs me back to Ryanair! Now I'm stuck having to pay twice. Not happy | 1 |
Ryanair | Booked parking through their app, no sign of the booking and they've refused to take responsibility. Had to book parking again on arrival. | 1 |
Grupo AirFrance-KLM | Booked premier economy, twice upgraded to business, as the first attempt kept me in the same premier economy seat according to the system. Both times I did receive receive a confirmation I booked business. Arrived at the airport and was told that due to a change of plane I was downgraded from Premier Economy to Economy. Clearly, none of the two paid upgrades was registered in their systems. Money taken though, once through credit card, once through a Dutch bank. So what was supposed to be a relaxed business class flight ended in 12+ hours economy. On the 31st of December. Staff at airport very friendly and understanding, but this was a ‘software glitch’ and nothing they could do as plane fully booked. Ok, software issue, happens. Staff in the plane professional and friendly as well. I received an email from KLM I would get refunded 75% of the value of the ticket coupon in Premium Comfort Class due to the downgrade. I received another email stating I would receive the fare difference between economy and premier economy. So thats not the same. I requested through their website a refund of the double paid business class upgrade. It was rejected ‘we have rejected your refund request, as your document has been fully used, according to our systems. “ Yes, in economy although paid twice for business. So far still no refund, not for the upgrade to business class, not for the downgrade from premier to economy. The staff on the airport and in the plane is great, it’s the systems and online customer service that doesn’t seem to function well. Thanks for a lousy start of the year. Be careful booking upgrades, seems their systems can’t handle it. | 6 |
Grupo IAG | Booked premium economy flights with BA, Heathrow to Kuala Lumpur. BA cancelled the flights 5 months after we booked. Offered refund or same class flights with another airline. These were £3k more than I'd paid so BA refused to book them and just offered a refund.Won't be using them again, very poor service!!! | 1 |
Grupo AirFrance-KLM | Booked premium economy seats for myself & my wife back in July to travel to Thailand in November.The day we were due to fly, we were told one of our flights ( Air France Paris to Bangkok) we would no longer be seated together.We were very disappointed in this as we had booked months earlier to be able to choose seats. I think this was a very mean thing to do to an elderly couple.Would think carefully about booking thru KLM again. | 3 |
Lufthansa | Booked return flight Manchester to Yerevan in August 2024, fare 565 UK Pounds, flight changes allowed. Come to change flight return dates in October, over 200 UK Pounds fare change although return fares for autumn have dropped to 381 UK Pounds. Total ripoff, it seems once they got you they can demand any fare change fee they want to change the date, even in-flight services non existent, just one bottle of water, how mean can you get. I will never fly Lufthansa again thank you very much. I flew Air Lingus recently to US, totally different (decent) airline, changed return dates several times for only nominal few pounds fare difference. What a difference! I would give them a 'BIG 0' star if I could. | 1 |
Vueling | Booked return flight from Copenhagen to Barcelona with British Airways and was told the flights was operated by Vueling.Outgoing we were 45 minutes delayed and inbound on time. Both flights were with professional and friendly crews and the onboard food and beverage trolley was nicely filled and managed two trips through the plane.Yes we sat like cattles in 2h 50m and no possibility to lean back seat - they squezzed 180 passengers in a A320-200, but hey - we paid 175 euros for a return ticket !Have not tried Vueling before, but have no objective against not doing it again - have seen worse from more renounced Companies. | 4 |
SAS | Booked return flight incl stopover (4 flights) one flight cancelled. Trying to call the helpline as there is no email address. Helpline charged at 10p/min. Have spent close to an hour on hold without any response. This is terrible customer service by SAS. I appreciate the pandemic has hit your business badly but all i want is to rebook or get a voucher for next summer. Now it seems i will get a refund for 1 of 4 flights and only taxes back from 3 flights... i simply cant sit and wait on the phone hoping you will answer. What about a callback option? | 1 |
Ryanair | Booked return flight to the Canaries with Ryanair for November. Subsequently received email from Ryanair saying the return flight time had moved back by a day. A few weeks later another email advised us that the flight had moved back by another day. Effectively Ryanair had taken two days off our two week holiday. We couldn't change the hotel booking so cancelled the return leg and rebooked with Easyjet only losing 1 day off our holiday. No reason given as to why we had been bounced, TWICE!! In cancelling I wanted to have a cash refund. Ryanair make it very easy to get a credit note, one click, but very complicated if you want your cash back. Will avoid Ryanair for future bookings even if it means incurring additional cost. | 2 |
EasyJet | Booked return flights London to Fuerteventura ahead of holiday in 2023. Made sure as disabled, l paid extra for seats on both flights that were disabled friendly first row by window near toilets so no disturbing other passengers to get up. Due to fly first two weeks in May 2024. In February, received email that easyJet were changing airplane/flight and they couldn't guarantee seats booked would be available. l contacted them via email and said l couldn't take risk and that l would like to cancel return flights and pointed out that this was 10 weeks + advance notice of cancellation due to their change up and requested politely a full refund less admin fees. EasyJet take week to reply stating that"We would like to inform you that as per our cancellation policy, and booking that will be cancelled after 24 hours from the creation date, only the Air Passenger Duty (APD) of the governmental taxes would be refunded. Regarding your booking K*D**** there is going to be a refund for the APD with the amount of £13I'm disgusted that EasyJet will sell on seats getting double the fares. Never seen a flight to Fuerteventura with spare seats and as disabled, visible in booking as required "special assistance" distressed at how they would keep my money as being disabled, costs so much more in everyday life. After yet another scheduled operation early December booked self catering studio/bedsit as penalties for solo travellers @ hotels (price per person based on 2 people) just to get much needed break sitting by a pool. Cannot go to beach as hiring a mobility scooter is available but obviously cannot go anywhere near sand/beaches. Fuerteventura was cheapest option and now easyJet get to keep my flight money l have zero chance of a break this year and nobody's promised tomorrow or next year. I am absolutely shocked and deeply saddened by their greed. 2024 yet it takes 7 days is their policy for replies to emails as standard!?! 7 days and for just £13Thanks easyJet | 1 |
EasyJet | Booked return flights for Jersey in April and October.Easyjet then changed inbound flight time for April.NOW they have not only changed inbound flight time for October but Airport from Manchester to Liverpool, but you only have thr option yo cancel or change inbound flight.It's bad enough that in most cases they charge more for bags than flights. BUT they are constantly changing times and airports. Customer service is terrible and would say BOOK WITH ANOTHER AIRLINE.Easyjet you should be ashamed of yourselves. | 1 |
Ryanair | Booked return flights for my husband and I, flying on the 27th May. However my elderly mother took a fall this weekend and broke her leg. I am now unable to travel as I need to care for her. Tried to cancel my holiday Ryanair refused to let me, told me I could rebook for another time. This would cost me an additional £180, and when I tried to do so would only allow me to book a time in the next 2 weeks. It will take my mother at least 4-6 weeks to be self sufficient enough for me to leave her. I'm disgusted with their customer service ethic and will never use them again and would advise others to follow my lead. They used to be a budget airline, but once you've paid for your luggage and your seat you do not save any money. | 1 |
Vueling | Booked return flights from London Gatwick (LGW) to Barcelona (BCN). I did not pay the ridiculous fee for a cabin bag due to my bag being the correct measurements for what they class as an 'under seat bag' (since when was a carry on not included, are people expected to not carry anything?)Outbound flight to BCN I had no issues and boarding was fine. Inbound flight to LGW was the total opposite, the gate staff were abrupt and rude. When I scanned my boarding pass I was told to stand to one side because I hadn't paid for my bag, when I explained it fits under the seat the staff member starting waving me off with his hand in my face and shouting over and over 'It's not an under seat bag' so I asked him to explain why it isn't as the measurements are correct and it fitted under the seat on my outbound flight and he just kept repeating 'It's not an under seat bag'I was made to stand at the gate whilst a gathering of passengers accrued with the same issue. A different staff member came over and explained that the staff in LGW had apparently not done their processes properly as our bags should've never been approved for under seat bags, we rightfully argued that that was not our problem and we were all being punished for negligence and incompetence. I asked for them to take the measurements of my bag to show it fits their measurement requirements on their site, he told me they have no means to measure or check this, which to me shows they're not interested in ensuring this policy is fair. I was made to pay €60 for my bag or not fly. From the people in the same position they charged a total of over €400 in excess charges, it's absolutely criminal.A terrible end to what would've been an otherwise perfect weekend. I will never fly with Vueling again and advise anyone else to avoid!!UPDATE: Looking at the reply from Vueling underneath they clearly have not read nor acknowledge that I have written that the measurements for my bag were correct as per their website information and rules. Further evidence that they do not listen nor do they care about the experience customers are receiving or actively try to resolve complaints. | 1 |
EasyJet | Booked return flights from Manchester to Munich in January for travel in July. In May they cancelled the outbound flight, no explanation, no reason given. Offered a seat on next available flight but this was two days later and we had to travel on the originally booked date as we had a full travel itinery booked in advance. Only option was to get refund and fortunately Lufthansa had availability on a flight leaving the same day but at an additional cost of £200.I raised a complaint through customer services detailing the impact their cancellation had and the reasons why we were unable to rebook on next available flight hoping for some kind of explanation and apology. A week or so later I got an email apologising for the slow response followed by a cut n pasted list of FAQ's!! I responded with the specifics of my complaint and about a week later I got exactly the same response to my first email. This happened 4 times until I gave up. I think I've discovered AI driven customer service! Easyjet need to wake up....you cannot treat customers like this and expect them to book again, I certainly will never travel with Easyjet again. Oh and for the record, the return flight was delayed too!! | 1 |
EasyJet | Booked return flights from glasgow to paris, disneyland for my boys birthday and they changed my flights completely which did not work as I had things booked. Eventually managed to cancel but made it difficult with no apology or goodwill gesture for the future! very dissapointed and lost a lot on other reservations :( | 1 |
Ryanair | Booked return flights on my ryanair app all OK. Then get an email to say I had booked through a third party(I did not) thinking it was a scam I emailed ryanair had to go through a whole verification process only to discover they only confirmed outbound flight.so I managed to speak to a customer service guy, wasn't interested in helping said it was the banks fault asked could he rebook the return flight ,was very rude and said get my money back from my bank and rebook myself.explained this booking was made for return flights and could I speak to a supervisor as it made no sense. He hung up.i have since got my daughter to book return flights as i was advised to do, and what do you know they have reinstalled my original booking so I'm booked twice for returne flight its a shame the staff don't listen or care | 1 |
Ryanair | Booked return flights to Alicante. Everything was clear on the website during the booking process. Both flights were on time, had regular updates on the app. Everything went smoothly. Most of these complaints on here are from people who don't read the booking Ts&Cs and then moan about the costs to amend. | 5 |
Lufthansa | Booked return flights to Auckland. A few months after booking, 2 of our flights were changed. Called the service centre as we were given 45 minutes to transit Hong Kong. First lady i spoke to was useless & couldnt find alternatives despite me finding some on Skyscanner. Was put on hold then cut off. Next guy took ages to sort things, but eventually did. Had to call back a few weeks later as no email confirming new flights. This time the agent couldnt find the outbound flights then cut me off. The next agent was so difficult to hear & not much help. Then received another email with another change to the flights, this time with a 15 hour stop in Frankfurt. Was given the option to cancel which we did and had a full refund in 3 days.After reading all the reviews here i will never book with them again. Customer service is awful. | 1 |
Ryanair | Booked return flights to Dublin from Leeds for a wedding, planning to stay 5 days. We booked hotels and car hire independently. Then Ryanair changed outward flight to day before which meant we have had to book an extra night in a hotel at cost of £120. We will also need to get an evening meal. Our pet are arrangements and our passenger location forms also need to be amended. Ryanair say take it, go another time or get a refund. Not aot of use when you are going to a wedding. Hard to get to speak to anyone. After about 4hours managed to get online chat but it was a waste of time as the customer service advisor just offered a refund and seemed incapable of understanding why we were stressed and annoyed. I kept calm and asked for compensation but to no avail. Since direct flights with their competitors are fully booked and we were unable to discover the reason for the change of travel date we have had to accept the change and bear the additional cost. This plus the many extras Ryansir charge mean that they are NOT as cheap in comparison to other operators as they claim. They really do not care about their customers and provide a very poor service. I would not travel with them again. If I could give them less than one star I would. A truly awful company. O'Leary just doesn't care. | 1 |
Jet2.com | Booked return flights to Lanzarote.Both check ins ran smooth.Flights almost on time, and both under the advertised journey time.In flight service good, but as always, the price of items needs to be reviewed. | 4 |
EasyJet | Booked return flights to go to Southampton for a cruise and then Easyjet change all the times and make it impossible to catch the flight to late there to board the ship and then to early to get the flight back, so had to change both flights to arriving a day earlier and a day later with 2 hotel nights adding to the cost, u would think that easyjet and the cruise companies could maybe work together a little and it might get both more business. | 3 |
Lufthansa | Booked return ticket to Hong Kong for my elderly mother, who has not been back for 25 years due to medical reasons. Flight out was fine, then half way through the holiday they cancelled the return flight. Only offer to refund or to keep booking for later date. I phoned the company, they seemed helpful in booking her onto next flight after cancelled flight include luggage allowance, aisle seat and low sodium meal. In my bookings, I could see all of the new flight details. When it came to checking in online, there showed no such booking. I had to ring the company again and they said the tickets had not been issued. They said they would issue them now and I was to wait 30 minutes for them to come through. When I asked about the paid luggage allowance, and seating, they said they would refund and I'd have to rebook these when tickets have been issued. This has been a very stressful situation and I would never book or fly Lufthansa again. | 1 |
Grupo AirFrance-KLM | Booked return tickets for my family from Bristol to Berlin in September 2022, travelling between 5th and 9th December.In October KLM advised our flight from Bristol had been cancelled from 9:15AM and rebooked to 6:00 AM on Dec 5th., without any explanation.When I used the online checking service 24 hours before the Bristol flight I noticed that our return flight from Berlin had been cancelled from 14:30 and rebooked to 10:10 AM, I tried to contact KLM customer service but as is was a Sunday they do not work weekends.Tried several times trying to sort this out with KLM by phone from Berlin, even went to the customer service desk in Schipol during our outbound flight, but they were totally useless, it was not until December 8th that I received an official email from KLM advising that the return flight from Berlin had been cancelled, again without any explanation and we had been rebooked on the earlier flight.I would not recommend KLM as a reliable airline and we will definitely not be using them again in the future | 1 |
Ryanair | Booked row 35 and there's only 33 rows on the aircraft so currently standing on the flight with 5 kids (one baby) | 1 |
Grupo IAG | Booked seating in advance for my 3 generation family trip. BA changed it - apparently to more ocmfortably seat us - thereby splitting us up. Had to pay £70 so my kids can sit with their parents - and reinstate my initial seating booking! No response at all to complaints/customer service inquiries. Website is an all round laughing stock. | 1 |
Ryanair | Booked seats and paid extra for them when we boarded the type of plane had been changed and we did not get the seats booked and paid for. Ryanair say they are not contacted to supply and have rejected my claim for a refund. They are the worst airline to deal with and would suggest they are used only as a last resort. Absolutely disgusted as they have no regard for customers and are only interested in money grabbing. | 1 |
Lufthansa | Booked seats for a flight to Germany 4 months ahead of time. But had to pay extra to be able to select our specific seats; ok, we are travelling with children so we pay extra. no problem. Then they change the aircraft and our seat assignments no longer exist and can't be made. We call support multiple times and are told "they have a right to change aircraft", but this is NOT the issue, we want the seat assignments we paid for. Told we have to pay AGAIN for seat assignments and they will refund after the flight; crap no choice so we do this. OUR SEAT ASSIGNMENTS DISAPPEAR AGAIN!!! Call in multiple times and given the same two statements. This dwindles all the way down to 72 hours before the flight and being told now they can't do it. Not won't; CAN'T. However I get through to someone after many calls and refusing to accept their non-resolution (they can't hang up on you really if you don't agree its not a resolution although one support tech did anyway). Finally after losing it on them as I was composed till then, she finally says she took care of it and it will show up shortly. Call ends...guess what, no seat assignment. AFTER the flight, we call...nope can't give you a refund even though we paid TWICE for seat assignments we didn't get. Many, many calls later, we get one of them back...STILL working on getting the other non realized charge for seat assignments we never got.Bottom line, support lies and the airline doesn't back anything it promises. If you use them just hope you don't have an issue and don't expect to know your seat till you're checking in which works great when flying alone. | 1 |
Ryanair | Booked seats for myself, wife and child. They decided to put me sat somewhere nowhere near them. Had to pay £13 extra to sit next them. Then it turns out that extra amount I paid sat me next to a random family elsewhere. Shocking. Avoid using this company. Spent hours on the phone speaking to untrained staff who were unable to rectify the issue. The flight is in 2 days time and Ryan air can't sort out the issue they've created. Poor, very poor. | 1 |
Jet2.com | Booked seats for the flight but this was changed when at the boarding gate. We then had no choice to change and we was stuck sat on seats that was so uncomfortable. All we been offered was the repayment of the booking fee for the seats. No sorry and no real apology. I fly normally with Easy Jet and never had this issue. | 1 |
Turkish Airlines | Booked seats together as a family. Turkish Airlines moved the seats without telling us. We called to correct this and they refused to change it without taking additional payment. AVOID THIS DISGUSTING AIRLINE. | 1 |
Ryanair | Booked seats with extra space, got normal chairs and of top of that they placed a super obese guy text to me. On departure arrived too late 35 mins, and missed our transfer and had to wait more that an hour for next transfer. | 1 |
Vueling | Booked separate flights, outbound with Ryanair and inbound with Vueling. Ryanair changed my flights to dates which i cannot accommodate. So the inbound flight with Vueling was also messed up now. I explained the situation and asked for a refund as it's not my fault, but the generic reply" your ticket is non refundable in accordance with clause 3.4 " such a shame. I'd avoid, it's ridiculous in this day and age a company can just keep your money and your stumped. | 1 |
Ryanair | Booked several flights in advance for winter/ spring 2024 unfortunately my wife passed away whilst on holiday again using Ryanair, but because the flights where booked more than 28 day's in advance of my wife's death ( only just) the heartless company refuses any refunds, so be aware if you book flights make sure that you or your family don't die before traveling, might be cheap but very few customer rights !!! | 1 |
Ryanair | Booked short flight to France. Was 30 min late leaving which was annoying. Paid extra to book seat as not sure how it would work without booking one. Still fairly reasonable. Only took a bag to fit under seat but could have taken a slightly bigger one. Staff didn't really check bags. Some people had bags as big as a large suitcase. Some very drunk passengers on flight home. Could have got out of hand but the staff managed well and kept calm. | 4 |
Ryanair | Booked six friends on a flight to Prague, chose the random seat allocation as we would have to pay more to choose seats. all six of us were scattered around the plane no two of us were sat together although seats around us all were EMPTY. Very disappointed that we had to pay loads just to sit together on what was an empty plane at the time of checking in!This is a very underhand way of making money !RYANAIR YOU SHOULD BE ASHAMED OF YOURSELVES.Even Di ck Turpin had the decency to wear a mask ! | 1 |
Ryanair | Booked some flights to Spain with Ryanair for September. Now need to move the flights due to introduction of Quarantine when returning from Spain.No problem I thought as they offered no change fee for flights booked in July, August and September.I paid over £300 for my flights and I was hoping to move them to January. No good, the small print says can only move them in 2020???OK so lets try December. Found a week in December when total flight costs on the Ryanair website added up to £170 for all three passengers. Didn't expect to get any money back, even though these flights are cheaper than the flights originally booked, but I was surprised to find that Ryanair want to charge me an extra £44. Don't understand - why is this - I can see the flights are much cheaper than the flights I am changing and there is supposed to be no change fee.Turns out that when you login to change your flights Ryanair is charging premium rates to those that need to rely on their so called "free of charge" flight change guarantee. I trusted them. I took them at their word. I believed their guarantee promise on no change fee. And it turns out I have to pay a fee if I want to change my flights.So in fact you can not change your flights for free. It is a scam in my opinion. Ryanair has built in a change fee.All of my lucky friends that booked with Jet2 and Easy jet all got their money back. No ridiculous delayed refunds. No dodgy voucher schemes. No broken promises. I was the poor sod that went with Ryanair.Lets face it, Ryanairs days of reckoning has to come. Eventually the poor abused and manipulated customers will have the last laugh on Ryanair.Shame on you Ryanair. Crooks, thieves and vagabonds! Would give you no stars if it were an option. | 1 |
Ryanair | Booked some tickets online for a work trip, and half an hour later managed to realise I had made an error and booked for the wrong year (yes, I am an idiot).Emailed and rung to ask for a refund, and was told I wasn't able to cancel! Within half an hour!!!!This is ridiculous and must be against the law.I will be taking this further if a full refund is not issues. I have already wasted hours of my time on the phone and sending emails trying to sort this out. | 1 |
EasyJet | Booked special assistance for return to Gatwick and it was non-existent, had to make our way through the airport with 2 disabled teenage children, when i wrote to them, i got a bog standard email a week later, asking me to find the issue in their list. Which had nothing about being let down by their service | 1 |
Ryanair | Booked the flights, pre-booked the seats, followed all instructions, printed off the boarding passes, turned up at the airport, checked in, boarded the flight, had a lovely smooth flight, loads of legroom, nice landing, staff polite. The other reviews i can only imagine are people used to paying massive amounts for Virgin etcWhen we walked to the front of the aircraft to get off, the cabin crew saw that my boys were interested in the cockpit as the door was open and they invited them in, were very nice to them, explained a few things and it made the kids very happy. They didn't need to do that and that little extra made the service even better. I found Ryanair 100% better than Jet2 which i flew with the year before. | 5 |
Jet2.com | Booked the front seat, most expensive on the flight, so I could be off the plane first. Made to board last so no room for my bag. Had to wait for everyone to leave before I could go back and get my bags. For return flight everyone exited from the rear only, meaning I was the very last off the plane. | 1 |
EasyJet | Booked the wrong airport by accident, they waived the change fee and rebooked for the right airport, my fault but resolved perfectly! | 4 |
EasyJet | Booked the wrong flight month.Refund only available for 24 hours after buying the tickets.After that, no refund offered.Tickets purchased are now useless to me, and making changes IS far too expensive,How is this allowed. Shameful policy.FIRST and LAST time using EasyJet! | 1 |
Grupo AirFrance-KLM | Booked these flights months in advance. From Edmonton to Athens with a layover in Amsterdam in order to catch our flight to Egypt to meet our tour group. KLM changed our flight times without even notifying us (this is not acceptable), we happened to look ourselves and realized that 3 weeks prior to our departure date we would not be able to make any of our connections (panic!) My travel partner spent hours on the phone with KLM sine I was working - she would be put on hold 15 minutes at a time by the agent who was nothing but rude and unhelpful and she was told vague different reasons for the flight changes from different employees. It seemed like they were trying to get rid of us or it was a hassle to assist us. KLM offered to place us on new flights that were not reasonable and eventually after hours agreed there were no reasonable flights and would refund us our tickets. We then had to rebook our flights which cost more as we were now only 3 weeks away from leaving and took us on a completely different flight path. This caused us to have to cancel hotels and re-book others. On top of this we were informed our refund of about $1400 would take 3-5 MONTHS! I understand these things happen, but I believe we should have had better communication and assistance. They also changed our flights coming home as well and I had to take another day off work, but I'm not even focusing on that. Based on what I have read in the air passenger protection regulations I do not think they abided by code. I have lost all confidence in this airline and do not feel that they value their customers. | 1 |
SAS | Booked this flight because SAS goes direct from Stcokholm to Hong Kong, no other airlines offer direct flight. Unfortunately that's where the positives end. There's nothing wrong with SAS, but there's nothing good either. I have been travelling Europe - Asia frequently for over 15 years with almost all of the serving airlines and never had this low level of service. First, you have to pay for everything even though SAS is not a budget airline. On a 10 hour flight drinks were offered once, no serving of water during the entire flight. The crew members were rude and unhelpful. They behaved like irriatated school teachers looking after misbehaving kids, they shouted at passengers and sounded frustrated. And there are no options to choose from when it comes to food, if you don't like whatever it is they serve, they can offer you nothing else, even if you pay (and remind me why should you pay?). The entertainment system is entertaining, for about 4 minutes when you are looking through and laughing at how little it has on offer. I will take a detour next time and go with BA or Cathay Pacific via London, even though the trio will be almost 10 hours longer. | 3 |
Vueling | Booked through BA. Cancelled flight a couple of hours before flight by email. Email said clearly choice is to rebook or claim a refund within 7 days. Tried to claim a refund and they said down to adverse weather so doesn't qualify. (Not a cloud in the sky). Absolutely totally untrustworthy. Pay a few quid more and go with a proper airline. Can't believe British Airways thrown their lot in with this shower. | 1 |
Lufthansa | Booked through Lufthansa because I thought it would be an honest company doing their very best. Boy, was I wrong...1. We lost a suitcase - when trying to report it missing online, Lufthansa somehow managed to lose my file in their system. Now I have no way of getting my luggage back AND no way of reporting it to my own insurance company. Thanks for nothing Lufthansa!2. Our plane was cancelled, and when I called them, they just hung up on me - obviously not their problem.3. When flying back home to Denmark they had placed our family in an emergency exit row, even though our youngest is only 13. He had to sit alone in the back of the airplane. It went ok, but he was insecure about it. What is the point in writing your birthdate if no one looks at it? | 1 |
Wizz Air | Booked through an Agent to go to Iceland, outbound flight only from London. One day after booking they changed the flight by 2 days. Originally, it was Thursday 17:50 and it was changed to Saturday 05:50. Ridiculous change. Considering it was a meant to be a long weekend (Thurs-Mon) this was a totally unacceptable change. I tried to contact them. Their online Agent service was perpetually busy so couldn't get though. I went to call and notice they have allocated call centres per country which charge rather extortionate rates so wasn't willing to call them. Found a local number which I called and I was transferred to an extremely rude, snappy and impatient agent. She informed me that I needed to obtain the email address and phone number of the travel agent in order to proceed with any refund. I provided what information Google had which wasn't satisfactory to them. They suggested I contact them to find this out. Again, absoultey ridiculous considering they changed my flight. I eventually call back after contacting Trip directly, who were unable to provide this information. Again I was transferred to an extremely rude agent who again didn't provide any sort of refund or alternative solution. I hung up frustrated and managed to resolve the issue with my booking agent, who will make the refund request themselves. Extremely budget airline with no operational management skills, with obvious contempt and disregard for the customer. Likely all manner of profits go into the pockets of their investors and shareholders as the overall quality of this business is abysmal. | 1 |
Ryanair | Booked through lastminute.com, will never do this again, asked for a refund because flight cancelled due to covid-19. Eventually after 4 months even though asked for a refund I get told I have a credit note, not what I asked for. Lastminute.com have said if not happy to contact Ryanair which I did guess what Ryanair won't entertain me because I don't know the email address or card Lastminute.com used to book the flight. I have no way of getting in touch with lastminute.com so now I have a £245 credit note to use before April next year and no plans to use it. Why will no company take responsibility. Both as bad as each other and I will never use either of them again | 1 |
Ryanair | Booked through ryanair for a holiday to poland. Due to covid restrictions of quarantine for both countries we are unable to go due to work commitments. Called the customer service line for 1h30 and finally got through, NO HELP AT ALL! they said the flight cannot be refunded only changed for a small fee... put the new dates in and the fee is over £400, when booking a whole new flight would only make it £20 more expensive. RIP OFFS. Never EVER will book through this company, bunch of SCAMMERS. Beware as they will take your money and not give anything back. | 1 |
Lufthansa | Booked thru Luftfhansa Star Alliance for AC743 on 15th October from Toronto to San Francisco downgraded lower class 3 hrs later to AC745Filed complaint/ case number FB !D 36891509 that monthLatest response after many, this month got this total cop out!Dear "sucker"In order for your request to be actioned, we have passed it on internally to our Refund Department. The service staff there will contact you as soon as possible.We apologize in advance for the fact that due to the extraordinarily high number of refund requests, it will take us much longer to process your refund. It is not our intention to strain your patience. We have currently taken all possible internal measures in order to accelerate the process. Unfortunately, it nevertheless takes quite some time to work all refund requests reaching us in a diligent manner.We are following up on each and every one of them and can confirm in advance that you will receive the amount which you are entitled to. For this reason, we would kindly ask you to refrain from follow up queries in order to avoid extending the processing time with additional requests. You don’t have to do anything further â€" we will contact you, and we will do so as soon as at all possible.We thank you for your understanding and your trust. Please rest assured that we will do everything in order to once more provide you with the service that you expect from us.Sincerely,"A do nothing Lufthansa response" | 1 |
Turkish Airlines | Booked ticket in wrong last name due to system issue. Back and forth between travel agent and Turkish Airlines. Many hours on the phone. They couldnt change anything over 3 characters. Absolute rubbish, makes no sense. Its more they want to keep the money not that they cant do anything more. | 1 |
Lufthansa | Booked ticket on the airline but no alerts on a weird visa procedure. Tried reaching out to the airline for a refund of atleast the taxes and wrote to customer relations. No acknowledgement or response for weeks. | 1 |
Eurowings | Booked ticket to Prague in oct 21 which were cancelled by eurowings in dec 22.They provided me with a voluntary voucher ( of which I had no idea what it was )Try to book new flights from Malaga but…..Eurowings does not do Malaga direct anymoreAm now fighting to get my money back….but it's talking to a brick. The callcenter just hang up on me after the 10th time I called them and on the contact form and email I do not receive a reply.They are robbing and a stealing company.I am considering bringing them to court for this | 1 |
Vueling | Booked ticket via trip.com and then upgraded seat and cabin baggage directly via the vueling website. The flight was comfortable and staff very friendly.I've deducted a star because I had to pay to take cabin luggage which didn't fit under the seat in front. | 4 |
Grupo AirFrance-KLM | Booked tickets 6 months ahead. 3 months before flight our daytime tickets are resceduled for a local arrival time of 01:30h. Travelling with two young kids and they can't even offer me a (financial) compensation for the extra hotel stay I l'm forced to take or the fact that the daytime tickets I booked are WAY more expensive! | 1 |
Grupo IAG | Booked tickets and then tried to contact this airline to cancel within 24 hours penalty free as per USDOT regulations for flights operating to or from the US. Every time I called the automated system ran me through several prompts only to get to the last prompt and the system hangs up on me and I talk to no one. Tried to call Iberia as recommended on the Level website and they tell me they cannot cancel a Level flight, even though Level directly suggests calling Iberia. Iberia suggests calling Vueling, another affiliated company, and could not reach them as the automated phone system would not allow me to talk to a person either. Have started a USDOT complaint and have disputed the charge on my credit card and I will very likely prevail with one of these responses. But the point is do not do what I did, think that the incredibly bad reviews you see for Level here, and all over the place, are meaningless. If you like problems and do not require any customer service then Level is for you. | 1 |
Grupo IAG | Booked tickets and then tried to contact this airline to cancel within 24 hours penalty free as per USDOT regulations. Every time I called the automated system ran me through several prompts only to get to the last prompt and the system hangs up on me and I talk to no one. Tried to call Iberia as recommended on the Level website and they tell me they cannot cancel a Level flight, even though Level directly suggests calling Iberia. Iberia suggests calling Vueling, another affiliated company, and could not reach them as the automated phone system would not allow me to talk to a person either. | 1 |
EasyJet | Booked tickets for a wedding June 2020, for 15 people. opted for the vouchers, to be used for same date following year. When I called back to rebook I was told I couldn't use the voucher over the phone only online. I can't book the holiday online as it is for 14 people so they said I had to pay an additional £60pp deposit and then I can go online and use the vouchers for the remaining money. Flights are double the price as anywhere else and no refund or support given. Would not use again. | 1 |
Turkish Airlines | Booked tickets for my wife and 7 year old twins to Adana via Istanbul with Mytrip.com in November 2017 for travel in July 2018. No problem getting there or on the return flight from Adana to Istanbul but in Istanbul the booking desk refused to allow my partner and children on the plane to the UK stating that the plane was full, despite the fact that the return tickets clearly stated 'reservation confirmed'.Further excuses included telling my wife that her ticket was valid as a standby and would only be allowed to use on that fight IF there was room on the airplane after potential cancellations and then told she would have to stay overnight in Istanbul and get the airplane the next day. Thankfully my wife was able to argue her point and was eventually allowed on the airplane but not until she had suffered a lot of stress and worry at being left stranded with two 7 year old children in a strange city or the debacle after boarding when cabin staff changed hers and my children's seating 3 times!Shame on you Turkish Airlines that you would consider delaying the flight of a mother and young children due to your company's inability to operate in a professional manner and honour a 'reservation confirmed booking'. The same criticism, albeit in a lesser proportion goes to mytrip.com for using such an unreliable airline. I will not use ether of your companies services in the future. | 1 |
Lufthansa | Booked tickets last minute Helsinki to Bucharest via Munich due to late confirmation of a conference and wanted to avoid Frankfurt Airport this time due to some delays as well as missed baggage earlier. How wrong we were! The flight HEL-MUC on a Sunday night was uneventful, however, LH seems to have severe catering problems from/to MUC and a small biscuit is not my idea of a five-star airline. There was a 15 min delay from HEL although we left on time and the plane parked at the furthest gate (K03) in the satellite terminal, which forced us to run like horses first to the train between the terminals, then to passport control and again to the furthest gate (H08) in the main terminal. We made it, but some connecting passengers didn't. Moreover, my spouse's luggage was left behind at MUC and we're still waiting for the bag at our Bucharest hotel although the agent told us the bag would to reach us by Monday afternoon. MUC-OTP is operated twice a day by LH. LH sells very tight connections through MUC (30-50 min between flights) which seems to be too optimistic. We are seasoned travelers on several airlines and understand operational challenges to cause problems every now and then. However, these two flights with minimal catering and a missed bag are not the Lufthansa we're used to through MUC. | 5 |
Turkish Airlines | Booked tickets months ago, when checking details before travelling next week noted that middle names of my children were missing. Contacted them and agent took details over phone and asked I complete a feedback form to raise a ticket number so he could transfer me. Did this, after being transferred only being told by agent I had to wait for email reply - no telephone service! Email received dismissing any attempt to assist. A small issue now left unresolved with anxiety now as we fly out next week. | 1 |
Lufthansa | Booked tickets on the Lufthansa website on the 1st of august 2023 for our road trip in the US this summer - well ahead of time to make sure everything was perfectly aligned. There were a few changes to the itinerary during the year but nothing major.Suddenly in March our booking is suddenly cancelled without warning! I have responded to all changes and can document all correspondence which confirms this.I contact Lufthansa Customer Service right away and I manage to rebook our tickets but was unable to rebook the seat reservations (my son is autistic and it is critically important that we are not split up). After many calls and several hours on the phone to customer support I finally managed to reconstruct our booking and the seat reservations, but this relatively simple task is apparently a monumental task for Lufthansa.But in the end all the effort was wasted. Today I go on the app and the website to check the booking and it is gone! Again! For no apparent reason and Lufthansa Customer Support are as useless as ever.The situation now is that we have no plane tickets for our summer holiday which we have been planning for over a year now. So far, we have booked multiple hotels, train tickets for NY-Washington DC, a rental car, tickets for Disneyworld and other attractions. We have also paid for ESTA applications and parking at the airport in Billund.I have no faith whatsoever in Lufthansa anymore and will never book anything with them or any of their affiliates ever again. The cancellation of the original booking with no warning was stressful enough but the subsequent back-and-forth with a customer service that a) have no clue why anything happens, b) can't solve the situation and b) seems to give diametrically opposite information means that a bad situation is made even worse.If it turns out that they cannot rebook us on the same dates at the same price I will sue for compensation through the proper authorities but I hope this situation is resolved by Lufthansa as soon as possible and with as little pain and loss of money as possible, but based on my experience so far I'm not very hopeful.Avoid this company at all costs!! | 1 |
Ryanair | Booked tickets to Murcia in November to fly on the 4th of JUNE. Last month i got taken into hospital with Acute Cholecystitus. I was in so much pain and was kept in hospital for 2 days etc. The result being i have to have my gall bladder removed on the 29th of may. I contacted customer services as i am unable to fly on the 4th now. I thought if i could not get a refund i would be able to get a credit to fly on a later day. NOT ON YOUR NELLY !!!! They were not in the slightest bit interested. Basically you or one of your party have to die first ! Apalling customer service and i would never book with them EVER again. | 1 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.