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the season and everything else under the sun.|the season and everything else under the sun.
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Successful people take ownership and accept responsibility. ANOTHER REASON FOR FAILURE|Successful people take ownership and accept responsibility. ANOTHER REASON FOR FAILURE
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Not following up in a timely manner makes the individual and organization lose credibility. The key words are ‘timely manner’.|Not following up in a timely manner makes the individual and organization lose credibility. The key words are ‘timely manner’.
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Too much or too little follow-up is dangerous.|Too much or too little follow-up is dangerous.
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Anything too soon might show over-anxiety and anything too late may turn a hot lead into a cold one.|Anything too soon might show over-anxiety and anything too late may turn a hot lead into a cold one.
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The reasons salespeople do not follow-up in a timely manner are:|The reasons salespeople do not follow-up in a timely manner are:
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Laziness, Lack of commitment,|Laziness, Lack of commitment,
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Lack of pride in performance, Thinking that the customer will call if they want to buy, Over-confidence, Thinking that after the presentation, the customer will remember them|Lack of pride in performance, Thinking that the customer will call if they want to buy, Over-confidence, Thinking that after the presentation, th...
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Feeling that they are being a pest or too pushy, Habit of never finishing what they start|Feeling that they are being a pest or too pushy, Habit of never finishing what they start
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Lying - saying they will follow up without having any intention of doing so, Getting distracted in doing what's easy.|Lying - saying they will follow up without having any intention of doing so, Getting distracted in doing what's easy.
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When the time lag is too much they are embarrassed to call.|When the time lag is too much they are embarrassed to call.
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As far back as I can recall, good business leaders and organizations have always recognised the need and trained their sales force.|As far back as I can recall, good business leaders and organizations have always recognised the need and trained their sales force.
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Many salespeople are totally ill-equipped and badly-trained Customers’ needs might have changed over a period of time,|Many salespeople are totally ill-equipped and badly-trained Customers’ needs might have changed over a period of time,
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But good sales professionals, if trained well, can always enhance the buying experience. Some major reasons for failing in the sales profession|But good sales professionals, if trained well, can always enhance the buying experience. Some major reasons for failing in the sales profession
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Lack of clarity of roles and goals, Lack of ownership|Lack of clarity of roles and goals, Lack of ownership
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Lack of a sense of belonging|Lack of a sense of belonging
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Lack of openness, Lack of transparency|Lack of openness, Lack of transparency
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Many times, salespeople fail because the sales targets have been made unilaterally and without any consideration of resources.|Many times, salespeople fail because the sales targets have been made unilaterally and without any consideration of resources.
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and provide the necessary resources to achieve the desired results.|and provide the necessary resources to achieve the desired results.
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Another reason for failure is miscommunication or a lack of coordination|Another reason for failure is miscommunication or a lack of coordination
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where sales activities do not get coordinated with marketing activities.|where sales activities do not get coordinated with marketing activities.
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For example, an advertisement appeared in the newspaper regarding an exhibition to be held in different cities.|For example, an advertisement appeared in the newspaper regarding an exhibition to be held in different cities.
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Due to lack of proper systems, coordination or miscommunication in the organization, nobody in the office knew about the ad till it was released.|Due to lack of proper systems, coordination or miscommunication in the organization, nobody in the office knew about the ad till it was released.
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On that day, phone calls started coming in with people saying,|On that day, phone calls started coming in with people saying,
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‘I am calling in response to your ad and I want to be an exhibitor in your exhibition.’|‘I am calling in response to your ad and I want to be an exhibitor in your exhibition.’
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What does this example show? Mismanagement resulting in loss of resources, possibly losing out the money spent on the ad,|What does this example show? Mismanagement resulting in loss of resources, possibly losing out the money spent on the ad,
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and most important of all, a loss of goodwill.|and most important of all, a loss of goodwill.
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During my insurance selling career, I saw that poor performers had some common behavior patterns:|During my insurance selling career, I saw that poor performers had some common behavior patterns:
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They went unprepared for appointments. They were not goal-oriented. They had no problem in wasting time.|They went unprepared for appointments. They were not goal-oriented. They had no problem in wasting time.
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They indulged in loose talk and gossip. They did not practice their sales presentation in advance.|They indulged in loose talk and gossip. They did not practice their sales presentation in advance.
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They never classified their customers as hot, warm and cold.|They never classified their customers as hot, warm and cold.
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They did not evaluate their daily performance. Evaluation helps us to build on the positive and eliminate the negative.|They did not evaluate their daily performance. Evaluation helps us to build on the positive and eliminate the negative.
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Unless you evaluate,|Unless you evaluate,
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how can you know whether what you are doing is right or wrong?|how can you know whether what you are doing is right or wrong?
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Once a salesperson came back from a meeting where he had gone unprepared. The manager asked,|Once a salesperson came back from a meeting where he had gone unprepared. The manager asked,
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‘Did you get any orders today?’ The salesperson said, ‘Yes! I got two.’|‘Did you get any orders today?’ The salesperson said, ‘Yes! I got two.’
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The manager asked, ‘Which ones?’ The salesperson replied, ‘Shut up and get out!’ Carefully observe that all the above reasons for failure are flowing from avoidable self-destructive behavior.|The manager asked, ‘Which ones?’ The salesperson replied, ‘Shut up and get out!’ Carefully observe that all the above reasons fo...
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HAVE A STRONG FOLLOW-UP:|HAVE A STRONG FOLLOW-UP:
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Good salespeople differentiate themselves from others by having a strong follow-up system.|Good salespeople differentiate themselves from others by having a strong follow-up system.
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Timely follow-up builds credibility and trust with the potential customers.|Timely follow-up builds credibility and trust with the potential customers.
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Follow-up is a process which is done pre-sale, during sale and post-sale.|Follow-up is a process which is done pre-sale, during sale and post-sale.
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Most salespeople are poor at follow-up, a good follow-up takes discipline, commitment and a daily ‘To-Do’ system. Follow-ups also include prompt responsiveness by the salesperson.|Most salespeople are poor at follow-up, a good follow-up takes discipline, commitment and a daily ‘To-Do’ system. Follow-ups also include pr...
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A good follow-up system keeps the customer informed and avoids unpleasant surprises.|A good follow-up system keeps the customer informed and avoids unpleasant surprises.
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A good salesperson is proactive and would call the customer to inform him of the status before the customer calls to check.|A good salesperson is proactive and would call the customer to inform him of the status before the customer calls to check.
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It shows a caring attitude and makes the customer feel important.|It shows a caring attitude and makes the customer feel important.
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If the customer is checking the status, he is actually doing the job that the salesperson should have done.|If the customer is checking the status, he is actually doing the job that the salesperson should have done.
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Unprofessional salespeople, who don’t mean business put the responsibility to follow-up on the customer by saying,|Unprofessional salespeople, who don’t mean business put the responsibility to follow-up on the customer by saying,
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‘You can call me or let me know later.’|‘You can call me or let me know later.’
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On the other hand, a good sales professional would accept responsibility by saying, ‘If I don’t hear from you by I will call you.’|On the other hand, a good sales professional would accept responsibility by saying, ‘If I don’t hear from you by I will call you.’
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If you analyze the above scenario, the first approach was careless where he put himself at the buyer’s discretion and lost control.|If you analyze the above scenario, the first approach was careless where he put himself at the buyer’s discretion and lost control.
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In the second situation, the salesman is in charge|In the second situation, the salesman is in charge
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and remains in the driver’s seat.|and remains in the driver’s seat.
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Chapter Twenty-Nine: Managing Time|Chapter Twenty-Nine: Managing Time
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CARDINAL RULE: Preparation takes a lot of hard work.|CARDINAL RULE: Preparation takes a lot of hard work.
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With prepration comes confidence, and with confidence comes success.|With prepration comes confidence, and with confidence comes success.
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He does not waste his time in dilly-dallying, gossiping, chit-chatting or drinking endless cups of tea or coffee.|He does not waste his time in dilly-dallying, gossiping, chit-chatting or drinking endless cups of tea or coffee.
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A good sales professional prioritizes his work and ensures that his time is spent on important matters|A good sales professional prioritizes his work and ensures that his time is spent on important matters
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and with important people.|and with important people.
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TIME MANAGEMENT IS ONLY A NAME GIVEN TO LIFE MANAGEMENT|TIME MANAGEMENT IS ONLY A NAME GIVEN TO LIFE MANAGEMENT
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It may be the best time or the worst for anything but this is the only time we have.|It may be the best time or the worst for anything but this is the only time we have.
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A good professional values his time and puts a price tag on himself.|A good professional values his time and puts a price tag on himself.
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He doesn’t sit at the reception for two hours, waiting for the prospect to see him.|He doesn’t sit at the reception for two hours, waiting for the prospect to see him.
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Within a matter of ten to fifteen minutes, he walks up to the secretary and says,|Within a matter of ten to fifteen minutes, he walks up to the secretary and says,
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‘It seems Mr. X is busy at this time, I have another appointment to go to. Let us set up another time that will be mutually more convenient.’|‘It seems Mr. X is busy at this time, I have another appointment to go to. Let us set up another time that will be mutually more convenient.’
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The key word here is ‘mutually’ because you respect your own and the other person’s time.|The key word here is ‘mutually’ because you respect your own and the other person’s time.
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Time is a perishable commodity, yet very few people value it as a precious resource.|Time is a perishable commodity, yet very few people value it as a precious resource.
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You use it or lose it. A commission salesperson gets compensated for results not reasons.|You use it or lose it. A commission salesperson gets compensated for results not reasons.
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You get paid for accomplishments not activities.|You get paid for accomplishments not activities.
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Productivity depends on the effective use of time. People, who waste valuable minutes, eventually lose hours and days|Productivity depends on the effective use of time. People, who waste valuable minutes, eventually lose hours and days
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not realizing the loss till it is too late.|not realizing the loss till it is too late.
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YOU GET PAID FOR ACCOMPLISHMENTS NOT ACTIVITIES.|YOU GET PAID FOR ACCOMPLISHMENTS NOT ACTIVITIES.
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UNLIKE A BANK ACCOUNT, YOU CANNOT CARRY FORWARD A TIME BALANCE IN YOUR LIFE.|UNLIKE A BANK ACCOUNT, YOU CANNOT CARRY FORWARD A TIME BALANCE IN YOUR LIFE.
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Each one of us gets a daily deposit of One thousand four hundred and forty minutes, every twenty-four hours.|Each one of us gets a daily deposit of One thousand four hundred and forty minutes, every twenty-four hours.
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Unlike a bank account, you cannot carry forward a time balance in your life.|Unlike a bank account, you cannot carry forward a time balance in your life.
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A selling schedule must be planned in advance.|A selling schedule must be planned in advance.
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Many salespeople waste time deciding who to call next.|Many salespeople waste time deciding who to call next.
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Some salespeople are excellent professionals with great sales ability, but are unable to organize their time.|Some salespeople are excellent professionals with great sales ability, but are unable to organize their time.
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Does a person need a Ph.D. or an MBA to understand that losing precious time|Does a person need a Ph.D. or an MBA to understand that losing precious time
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is really a crime against oneself?|is really a crime against oneself?
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Utilizing time properly is a matter of two things - prioritizing and self-discipline.|Utilizing time properly is a matter of two things - prioritizing and self-discipline.
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While selling life insurance, I remember Thursday evening used to be my advance planning time for the week ahead.|While selling life insurance, I remember Thursday evening used to be my advance planning time for the week ahead.
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I would spend half a day making phone calls to set all my appointments.|I would spend half a day making phone calls to set all my appointments.
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When I started, my average was that I made about one hundred and fifty calls/dials to speak to fifty decision-makers to set up appointments with them.|When I started, my average was that I made about one hundred and fifty calls/dials to speak to fifty decision-makers to set up appointments with them.
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Hundred calls would be those which nobody answered|Hundred calls would be those which nobody answered
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or where the person I was looking for was not there.|or where the person I was looking for was not there.
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Out of the fifty people I spoke to, I would end up making twelve to fifteen appointments to meet face-to-face.|Out of the fifty people I spoke to, I would end up making twelve to fifteen appointments to meet face-to-face.
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Even though, practically, it was possible to keep only twelve appointments, I would still make fifteen because invariably, twenty per cent appointments get cancelled for some reason or the other.|Even though, practically, it was possible to keep only twelve appointments, I would still make fifteen because invariably, t...
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People who are serious in meeting their goals always keep a cushion for the unforeseen,|People who are serious in meeting their goals always keep a cushion for the unforeseen,
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which means they see the unforeseen in advance.|which means they see the unforeseen in advance.
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Result-oriented people plan for the unplanned.|Result-oriented people plan for the unplanned.
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The unprofessional and disorganized show gross disrespect for their own and other people’s time.|The unprofessional and disorganized show gross disrespect for their own and other people’s time.
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RESPECT TIME.|RESPECT TIME.
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A good professional understands that like an arrow shot, spoken words and time lost never come back.|A good professional understands that like an arrow shot, spoken words and time lost never come back.
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Hence, time lost is life lost. Life management is nothing more than managing priorities in life.|Hence, time lost is life lost. Life management is nothing more than managing priorities in life.
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When someone calls me for dinner, at times I have to tell them that I am already committed and so will be unable to come.|When someone calls me for dinner, at times I have to tell them that I am already committed and so will be unable to come.
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I am really saying to myself that my other engagements are more important.|I am really saying to myself that my other engagements are more important.
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We need to make choices, the higher priority takes precedence.|We need to make choices, the higher priority takes precedence.
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Based on our priorities, we need to know when to say ‘yes’, and when to say no.|Based on our priorities, we need to know when to say ‘yes’, and when to say no.
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SOME SUGGESTIONS FOR EFFECTIVE UTILIZATION OF TIME|SOME SUGGESTIONS FOR EFFECTIVE UTILIZATION OF TIME
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One. Make every effort to qualify your prospect.|One. Make every effort to qualify your prospect.
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