id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
5,694
|
I have not received a refund.
| 50
|
trimmed_train
|
7,761
|
Can you tell me where to find my top-up verification code?
| 55
|
trimmed_train
|
8,161
|
I would like to have a physical card to carry around and use. How can I get one?
| 11
|
trimmed_train
|
3,084
|
How do I receive a virtual card?
| 27
|
trimmed_train
|
5,893
|
The store card reader would not accept my card.
| 19
|
trimmed_train
|
984
|
What fiat currencies are supported?
| 6
|
trimmed_train
|
9,262
|
Explain the activation method for this card
| 56
|
trimmed_train
|
3,427
|
My friend deposited $100 into my account, but it is not showing up!
| 12
|
trimmed_train
|
4,515
|
Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?
| 75
|
trimmed_train
|
4,303
|
show me how to top up
| 54
|
trimmed_train
|
5,813
|
Is there a reason my refund isn't showing on my statement?
| 50
|
trimmed_train
|
1,227
|
where can i located the auto top up function?
| 4
|
trimmed_train
|
785
|
So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?
| 72
|
trimmed_train
|
7,888
|
Is it possible for me to give my daughter a second card for this account?
| 63
|
trimmed_train
|
4,079
|
I don't have a PIN at this point.
| 32
|
trimmed_train
|
6,870
|
A seller is stating that they haven't received money yet when the money has already deducted from my account.
| 76
|
trimmed_train
|
8,695
|
Where is the transfer that I did?
| 71
|
trimmed_train
|
1,015
|
How long is the delivery time to the US?
| 52
|
trimmed_train
|
8,960
|
How much will I be charged for a cross-currency exchange?
| 40
|
trimmed_train
|
5,887
|
My card couldn't pay in a shop.
| 19
|
trimmed_train
|
9,640
|
Can I get a new card even though I am in China?
| 23
|
trimmed_train
|
3,305
|
I put some cash into my account but it's not displaying that on my balance.
| 12
|
trimmed_train
|
218
|
How do I add a card on to the app?
| 36
|
trimmed_train
|
6,490
|
Can I see where my money came from?
| 25
|
trimmed_train
|
9,125
|
Is USD free to top up with a US card?
| 73
|
trimmed_train
|
8,904
|
Someone else used my card to withdraw cash from an ATM
| 49
|
trimmed_train
|
170
|
I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.
| 36
|
trimmed_train
|
5,802
|
How do I find the refund on my statement?
| 50
|
trimmed_train
|
9,948
|
I live in the EU. Can I order one of your cards?
| 68
|
trimmed_train
|
7,365
|
Is it possible for a friend to personally send me a payment?
| 47
|
trimmed_train
|
4,837
|
I do not understand why my pass-code is not working.
| 1
|
trimmed_train
|
5,159
|
I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.
| 20
|
trimmed_train
|
3,340
|
I have yet to receive the cash I added to my account this morning.
| 12
|
trimmed_train
|
6,597
|
When will the money reach my account?
| 69
|
trimmed_train
|
227
|
I would like to link my card to my account.
| 36
|
trimmed_train
|
1,329
|
What to do if my physical card is not working?
| 74
|
trimmed_train
|
3,510
|
What is this strange payment in my account?
| 33
|
trimmed_train
|
3,435
|
I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere. Is it being held up for some reason? I should have seen a new balance by now!
| 12
|
trimmed_train
|
5,600
|
I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.
| 43
|
trimmed_train
|
2,007
|
i have a pending top-up
| 67
|
trimmed_train
|
9,918
|
I would like to know the countries you are offer services in?
| 68
|
trimmed_train
|
4,007
|
How will I know my pin number?
| 32
|
trimmed_train
|
6,835
|
One of my card payments has reverted
| 76
|
trimmed_train
|
1,341
|
How can I get my card to work?
| 74
|
trimmed_train
|
7,390
|
I use GBP for my salary deposits. Must I set this up somewhere?
| 47
|
trimmed_train
|
1,113
|
what is the leadtime for a new card to show up in the mail?
| 52
|
trimmed_train
|
6,063
|
My transfer is stuck pending? How do we fix it to it goes through?
| 13
|
trimmed_train
|
9,201
|
Can I call to get my card activated?
| 56
|
trimmed_train
|
7,582
|
How do I use bank transfer to top up my account?
| 70
|
trimmed_train
|
4,180
|
What type of card can I get?
| 64
|
trimmed_train
|
6,770
|
My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.
| 76
|
trimmed_train
|
8,331
|
the exchange rate was different than expected
| 61
|
trimmed_train
|
6,653
|
How long until transfers from Europe go through?
| 69
|
trimmed_train
|
2,951
|
how do i add money from my amex card to top up
| 14
|
trimmed_train
|
4,030
|
I can't find the PIN.
| 32
|
trimmed_train
|
2,423
|
Yikes! I didn't get the amount of money that I requested. What do I do now?
| 0
|
trimmed_train
|
9,799
|
What are the steps to verify identity?
| 3
|
trimmed_train
|
6,925
|
Can I change my PIN in Austria?
| 21
|
trimmed_train
|
8,055
|
What do I do to get ahold of my own card?
| 11
|
trimmed_train
|
9,965
|
In which countries can I get a card?
| 68
|
trimmed_train
|
9,497
|
Why am I charged whenever I withdraw cash?
| 39
|
trimmed_train
|
7,357
|
I need my payment in another currency
| 47
|
trimmed_train
|
3,781
|
Is the identity check part of bank policy?
| 28
|
trimmed_train
|
822
|
my cash out is still pending
| 72
|
trimmed_train
|
9,782
|
Show me how to verify my identity?
| 3
|
trimmed_train
|
1,785
|
My contactless payments don't work.
| 42
|
trimmed_train
|
1,520
|
Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.
| 65
|
trimmed_train
|
3,068
|
Where do i go to receive a virtual card
| 27
|
trimmed_train
|
6,911
|
What cash machines will let me change my PIN?
| 21
|
trimmed_train
|
1,321
|
I haven't been able to complete any transactions on my card today. Do you know what's wrong?
| 74
|
trimmed_train
|
9,091
|
I was wondering if you will take any fees in exchange for top ups?
| 73
|
trimmed_train
|
3,436
|
How long do cheques take to post to your account?
| 12
|
trimmed_train
|
7,477
|
My transfer failed, why did that happen?
| 41
|
trimmed_train
|
8,129
|
How to receive the actual card
| 11
|
trimmed_train
|
6,633
|
How long do I have to wait for Europe transfers?
| 69
|
trimmed_train
|
7,088
|
Why is allowance not being given to my beneficiary?
| 48
|
trimmed_train
|
2,694
|
Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?
| 38
|
trimmed_train
|
6,019
|
I sent payment with EU transfer and they still haven't received it. How long does it take?
| 13
|
trimmed_train
|
8,053
|
what steps do i do to get a real card
| 11
|
trimmed_train
|
2,859
|
Why is my friend not getting a transaction arrival yet?
| 16
|
trimmed_train
|
4,317
|
How do I go about transferring money using my credit card?
| 54
|
trimmed_train
|
8,108
|
Where do you export the cards to?
| 11
|
trimmed_train
|
2,251
|
How much am I allowed to top-up?
| 9
|
trimmed_train
|
9,746
|
My Google pay top up isn't working. Help.
| 30
|
trimmed_train
|
5,832
|
I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?
| 50
|
trimmed_train
|
6,829
|
I received a returned payment that I made.
| 76
|
trimmed_train
|
6,032
|
The transfer was accepted but now it's stuck on pending. When will it go through?
| 13
|
trimmed_train
|
7,443
|
Transfer has failed.
| 41
|
trimmed_train
|
3,950
|
What should I do if I can't prove my identity.
| 26
|
trimmed_train
|
8,487
|
I tried using my credit card with top up but it didn't work! I thought it was supposed to?
| 8
|
trimmed_train
|
4,739
|
I need to dispute a direct debit.
| 17
|
trimmed_train
|
7,869
|
I want a new card
| 63
|
trimmed_train
|
231
|
Hey, I have my card, how do I get it to show in the app?
| 36
|
trimmed_train
|
1,559
|
Whats the minimum age to have an account
| 35
|
trimmed_train
|
2,192
|
I have arranged a transfer, but no longer need to send it. How do I stop the transfer?
| 44
|
trimmed_train
|
800
|
Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.
| 72
|
trimmed_train
|
1,153
|
Can I set up to my account to automatically top up?
| 4
|
trimmed_train
|
5,429
|
Can you please refund my item?
| 53
|
trimmed_train
|
4,390
|
What is limit of disposable cards I can make per day?
| 51
|
trimmed_train
|
4,955
|
I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?
| 2
|
trimmed_train
|
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