id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
5,694 | I have not received a refund. | 50 | trimmed_train |
7,761 | Can you tell me where to find my top-up verification code? | 55 | trimmed_train |
8,161 | I would like to have a physical card to carry around and use. How can I get one? | 11 | trimmed_train |
3,084 | How do I receive a virtual card? | 27 | trimmed_train |
5,893 | The store card reader would not accept my card. | 19 | trimmed_train |
984 | What fiat currencies are supported? | 6 | trimmed_train |
9,262 | Explain the activation method for this card | 56 | trimmed_train |
3,427 | My friend deposited $100 into my account, but it is not showing up! | 12 | trimmed_train |
4,515 | Can you check about unauthorized use of my card, I think someone is using mine without my knowledge? | 75 | trimmed_train |
4,303 | show me how to top up | 54 | trimmed_train |
5,813 | Is there a reason my refund isn't showing on my statement? | 50 | trimmed_train |
1,227 | where can i located the auto top up function? | 4 | trimmed_train |
785 | So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me? | 72 | trimmed_train |
7,888 | Is it possible for me to give my daughter a second card for this account? | 63 | trimmed_train |
4,079 | I don't have a PIN at this point. | 32 | trimmed_train |
6,870 | A seller is stating that they haven't received money yet when the money has already deducted from my account. | 76 | trimmed_train |
8,695 | Where is the transfer that I did? | 71 | trimmed_train |
1,015 | How long is the delivery time to the US? | 52 | trimmed_train |
8,960 | How much will I be charged for a cross-currency exchange? | 40 | trimmed_train |
5,887 | My card couldn't pay in a shop. | 19 | trimmed_train |
9,640 | Can I get a new card even though I am in China? | 23 | trimmed_train |
3,305 | I put some cash into my account but it's not displaying that on my balance. | 12 | trimmed_train |
218 | How do I add a card on to the app? | 36 | trimmed_train |
6,490 | Can I see where my money came from? | 25 | trimmed_train |
9,125 | Is USD free to top up with a US card? | 73 | trimmed_train |
8,904 | Someone else used my card to withdraw cash from an ATM | 49 | trimmed_train |
170 | I found my lost card in my jacket pocket this morning so I'd like to reactivate it please. | 36 | trimmed_train |
5,802 | How do I find the refund on my statement? | 50 | trimmed_train |
9,948 | I live in the EU. Can I order one of your cards? | 68 | trimmed_train |
7,365 | Is it possible for a friend to personally send me a payment? | 47 | trimmed_train |
4,837 | I do not understand why my pass-code is not working. | 1 | trimmed_train |
5,159 | I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago. | 20 | trimmed_train |
3,340 | I have yet to receive the cash I added to my account this morning. | 12 | trimmed_train |
6,597 | When will the money reach my account? | 69 | trimmed_train |
227 | I would like to link my card to my account. | 36 | trimmed_train |
1,329 | What to do if my physical card is not working? | 74 | trimmed_train |
3,510 | What is this strange payment in my account? | 33 | trimmed_train |
3,435 | I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere. Is it being held up for some reason? I should have seen a new balance by now! | 12 | trimmed_train |
5,600 | I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct. | 43 | trimmed_train |
2,007 | i have a pending top-up | 67 | trimmed_train |
9,918 | I would like to know the countries you are offer services in? | 68 | trimmed_train |
4,007 | How will I know my pin number? | 32 | trimmed_train |
6,835 | One of my card payments has reverted | 76 | trimmed_train |
1,341 | How can I get my card to work? | 74 | trimmed_train |
7,390 | I use GBP for my salary deposits. Must I set this up somewhere? | 47 | trimmed_train |
1,113 | what is the leadtime for a new card to show up in the mail? | 52 | trimmed_train |
6,063 | My transfer is stuck pending? How do we fix it to it goes through? | 13 | trimmed_train |
9,201 | Can I call to get my card activated? | 56 | trimmed_train |
7,582 | How do I use bank transfer to top up my account? | 70 | trimmed_train |
4,180 | What type of card can I get? | 64 | trimmed_train |
6,770 | My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away. | 76 | trimmed_train |
8,331 | the exchange rate was different than expected | 61 | trimmed_train |
6,653 | How long until transfers from Europe go through? | 69 | trimmed_train |
2,951 | how do i add money from my amex card to top up | 14 | trimmed_train |
4,030 | I can't find the PIN. | 32 | trimmed_train |
2,423 | Yikes! I didn't get the amount of money that I requested. What do I do now? | 0 | trimmed_train |
9,799 | What are the steps to verify identity? | 3 | trimmed_train |
6,925 | Can I change my PIN in Austria? | 21 | trimmed_train |
8,055 | What do I do to get ahold of my own card? | 11 | trimmed_train |
9,965 | In which countries can I get a card? | 68 | trimmed_train |
9,497 | Why am I charged whenever I withdraw cash? | 39 | trimmed_train |
7,357 | I need my payment in another currency | 47 | trimmed_train |
3,781 | Is the identity check part of bank policy? | 28 | trimmed_train |
822 | my cash out is still pending | 72 | trimmed_train |
9,782 | Show me how to verify my identity? | 3 | trimmed_train |
1,785 | My contactless payments don't work. | 42 | trimmed_train |
1,520 | Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered. | 65 | trimmed_train |
3,068 | Where do i go to receive a virtual card | 27 | trimmed_train |
6,911 | What cash machines will let me change my PIN? | 21 | trimmed_train |
1,321 | I haven't been able to complete any transactions on my card today. Do you know what's wrong? | 74 | trimmed_train |
9,091 | I was wondering if you will take any fees in exchange for top ups? | 73 | trimmed_train |
3,436 | How long do cheques take to post to your account? | 12 | trimmed_train |
7,477 | My transfer failed, why did that happen? | 41 | trimmed_train |
8,129 | How to receive the actual card | 11 | trimmed_train |
6,633 | How long do I have to wait for Europe transfers? | 69 | trimmed_train |
7,088 | Why is allowance not being given to my beneficiary? | 48 | trimmed_train |
2,694 | Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that? | 38 | trimmed_train |
6,019 | I sent payment with EU transfer and they still haven't received it. How long does it take? | 13 | trimmed_train |
8,053 | what steps do i do to get a real card | 11 | trimmed_train |
2,859 | Why is my friend not getting a transaction arrival yet? | 16 | trimmed_train |
4,317 | How do I go about transferring money using my credit card? | 54 | trimmed_train |
8,108 | Where do you export the cards to? | 11 | trimmed_train |
2,251 | How much am I allowed to top-up? | 9 | trimmed_train |
9,746 | My Google pay top up isn't working. Help. | 30 | trimmed_train |
5,832 | I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me? | 50 | trimmed_train |
6,829 | I received a returned payment that I made. | 76 | trimmed_train |
6,032 | The transfer was accepted but now it's stuck on pending. When will it go through? | 13 | trimmed_train |
7,443 | Transfer has failed. | 41 | trimmed_train |
3,950 | What should I do if I can't prove my identity. | 26 | trimmed_train |
8,487 | I tried using my credit card with top up but it didn't work! I thought it was supposed to? | 8 | trimmed_train |
4,739 | I need to dispute a direct debit. | 17 | trimmed_train |
7,869 | I want a new card | 63 | trimmed_train |
231 | Hey, I have my card, how do I get it to show in the app? | 36 | trimmed_train |
1,559 | Whats the minimum age to have an account | 35 | trimmed_train |
2,192 | I have arranged a transfer, but no longer need to send it. How do I stop the transfer? | 44 | trimmed_train |
800 | Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money. | 72 | trimmed_train |
1,153 | Can I set up to my account to automatically top up? | 4 | trimmed_train |
5,429 | Can you please refund my item? | 53 | trimmed_train |
4,390 | What is limit of disposable cards I can make per day? | 51 | trimmed_train |
4,955 | I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet? | 2 | trimmed_train |
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