id int32 0 10k | text stringlengths 13 433 | label int64 0 76 | Generalization stringclasses 1
value |
|---|---|---|---|
2,635 | Why was I charged extra using my card? | 38 | trimmed_train |
859 | The cash I deposited using the ATM is still pending | 72 | trimmed_train |
3,372 | I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please? | 12 | trimmed_train |
3,243 | Why didnt my top up go through | 58 | trimmed_train |
9,676 | Can I top up using my apple watch? | 30 | trimmed_train |
4,579 | Where is the closest ATM I can use? | 46 | trimmed_train |
5,304 | My cards were stolen | 37 | trimmed_train |
1,173 | How do I get refills to my card when I'm traveling? | 4 | trimmed_train |
4,783 | There is a direct debit set up that I didn't create. | 17 | trimmed_train |
6,393 | What do I do if I have been charged twice? | 66 | trimmed_train |
7,501 | I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfer is getting rejected? | 41 | trimmed_train |
3,114 | Is my card accepted anywhere? | 60 | trimmed_train |
3,861 | Why is verifaction required for my Identity? | 28 | trimmed_train |
4,212 | Can I choose between Visa and Mastercard? | 64 | trimmed_train |
2,037 | Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me. | 67 | trimmed_train |
1,462 | How do I change to AUD from GBP? | 62 | trimmed_train |
2,973 | Can you tell me which cards and currencies are supported? | 14 | trimmed_train |
9,396 | Is there a reason I was charged an extra fee for using the ATM? | 39 | trimmed_train |
8,164 | What fees are charged for a physical card? | 11 | trimmed_train |
1,172 | Can I auto-top up? How do I do it? | 4 | trimmed_train |
3,914 | Why am I not allowed to verify my id? | 26 | trimmed_train |
210 | I want to reactivate my card, I thought I had lost it but I found it. | 36 | trimmed_train |
5,096 | There is a payment that I made that hasn't gone through yet. | 20 | trimmed_train |
1,374 | I would like to change to a different currency. | 62 | trimmed_train |
401 | Where do you get those exchange rates? | 5 | trimmed_train |
7,318 | I was charged a fee for a transfer. Where did it come from? | 29 | trimmed_train |
5,213 | I purchases several items today. Why are they still showing pending? | 20 | trimmed_train |
7,394 | Who can send me money? | 47 | trimmed_train |
6,583 | want to know where funds come from | 25 | trimmed_train |
2,925 | Can I top off with a debit card? | 14 | trimmed_train |
1,017 | i am express delivering my card to the us, how long will that take | 52 | trimmed_train |
1,282 | I tried using my card, but it doesn't work. | 74 | trimmed_train |
3,075 | What is the virtual card and how can i get one? | 27 | trimmed_train |
5,309 | Can I use your services without access to the app? | 37 | trimmed_train |
5,901 | My credit card has been declined. | 19 | trimmed_train |
9,972 | Do you support countries other than mine? | 68 | trimmed_train |
4,670 | Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out. | 17 | trimmed_train |
8,106 | How can I order a card? | 11 | trimmed_train |
7,623 | What currencies can I use to top up my account? | 70 | trimmed_train |
1,454 | how to exchange currencies | 62 | trimmed_train |
5,494 | Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming. | 53 | trimmed_train |
8,565 | It does not appear that my message went through. | 8 | trimmed_train |
8,744 | When will the money from my bank transfer be available? | 71 | trimmed_train |
1,103 | how long does it take to get my card i am in a rush | 52 | trimmed_train |
4,960 | I needed cash from the ATM but I couldn't get it. | 2 | trimmed_train |
930 | Can my account have different types of currency in it. | 6 | trimmed_train |
4,124 | Do I have a Visa card as an option? | 64 | trimmed_train |
4,535 | I think my card has been compromised in some way. | 75 | trimmed_train |
7,248 | Why have I been charged a fee for transferring money? | 29 | trimmed_train |
9,770 | What do you require for identity verification? | 3 | trimmed_train |
9,245 | How can I activate the new card i got? | 56 | trimmed_train |
3,064 | How long do you have to wait to see your virtual card your ordered? | 27 | trimmed_train |
7,387 | Can this app take my salary? | 47 | trimmed_train |
1,226 | Can I setup top ups in advance? | 4 | trimmed_train |
6,538 | Is there a way to tell where the money came from? | 25 | trimmed_train |
8,766 | I did a transfer to my account, but it hasn't shown up | 71 | trimmed_train |
5,580 | On my transfer there was a "decline" message | 43 | trimmed_train |
3,105 | This card is accepted by what businesses? | 60 | trimmed_train |
472 | Does the fee for exchange change? | 18 | trimmed_train |
7,921 | Do you charge for sending more cards? | 63 | trimmed_train |
2,645 | I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future. | 38 | trimmed_train |
4,698 | There is a debit transaction on my statement that I did not make | 17 | trimmed_train |
8,511 | The app rejected my top up | 8 | trimmed_train |
3,123 | Are there limits to businesses that will accept this card? | 60 | trimmed_train |
5,524 | I just bought an item and would like to stop payment can you tell me if the item has been sent yet? | 53 | trimmed_train |
8,136 | Is there a fee to order a physical card? | 11 | trimmed_train |
1,797 | My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it? | 42 | trimmed_train |
1,174 | What is the limit on Auto top? | 4 | trimmed_train |
2,453 | How can we correct a mistake on an ATM transaction? The app shows what I should have gotten. | 0 | trimmed_train |
8,328 | What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply. | 61 | trimmed_train |
8,898 | My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money | 49 | trimmed_train |
6,909 | Can I change my PIN? | 21 | trimmed_train |
5,552 | Please check and let me know why my transfers are getting declined. | 43 | trimmed_train |
572 | Why did they charge me an extra $1? | 34 | trimmed_train |
8,705 | I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it! | 71 | trimmed_train |
8,200 | My disposable virtual card won't work. | 10 | trimmed_train |
8,746 | Good afternoon. I made a transfer from my UK bank account. I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine. | 71 | trimmed_train |
4,601 | Is there a Mastercard ATM nearby? | 46 | trimmed_train |
3,933 | Why am I unable to verify my id? | 26 | trimmed_train |
4,287 | Is it possible for friends to top up my account? | 54 | trimmed_train |
8,133 | How do I order my card? | 11 | trimmed_train |
5,928 | I don't understand why my payment was declined. I thought everything was ok. | 19 | trimmed_train |
5,808 | I'm due a refund and it is not on my statement. | 50 | trimmed_train |
973 | Will you work with any fiat currencies? | 6 | trimmed_train |
4,306 | Something is wrong with my top up and I can't see it. How do I find it? | 54 | trimmed_train |
9,545 | How do I know when my card will expire? | 23 | trimmed_train |
8,957 | Exchange fee help? | 40 | trimmed_train |
1,057 | How long will it take my card to get here? | 52 | trimmed_train |
3,245 | Why was my top-up declined? | 58 | trimmed_train |
6,346 | Transaction showing up many times. | 66 | trimmed_train |
9,554 | I need a new card before it expires. | 23 | trimmed_train |
1,054 | Can cards be dispatched on a specific date? | 52 | trimmed_train |
152 | My card never arrived. | 22 | trimmed_train |
9,004 | How much do you charge for exchange rates? | 40 | trimmed_train |
2,389 | Machines make mistakes too! The ATM gave me the wrong amount of money. Too much! | 0 | trimmed_train |
3,891 | I am afraid to give you all my identify details. | 28 | trimmed_train |
4,318 | Can you tell me how to top up on my card? | 54 | trimmed_train |
2,767 | I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is? | 16 | trimmed_train |
1,139 | Can I auto top if I'm low on funds? | 4 | trimmed_train |
3,000 | How can I sign up for a virtual card? | 27 | trimmed_train |
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