id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
2,635
|
Why was I charged extra using my card?
| 38
|
trimmed_train
|
859
|
The cash I deposited using the ATM is still pending
| 72
|
trimmed_train
|
3,372
|
I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?
| 12
|
trimmed_train
|
3,243
|
Why didnt my top up go through
| 58
|
trimmed_train
|
9,676
|
Can I top up using my apple watch?
| 30
|
trimmed_train
|
4,579
|
Where is the closest ATM I can use?
| 46
|
trimmed_train
|
5,304
|
My cards were stolen
| 37
|
trimmed_train
|
1,173
|
How do I get refills to my card when I'm traveling?
| 4
|
trimmed_train
|
4,783
|
There is a direct debit set up that I didn't create.
| 17
|
trimmed_train
|
6,393
|
What do I do if I have been charged twice?
| 66
|
trimmed_train
|
7,501
|
I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfer is getting rejected?
| 41
|
trimmed_train
|
3,114
|
Is my card accepted anywhere?
| 60
|
trimmed_train
|
3,861
|
Why is verifaction required for my Identity?
| 28
|
trimmed_train
|
4,212
|
Can I choose between Visa and Mastercard?
| 64
|
trimmed_train
|
2,037
|
Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.
| 67
|
trimmed_train
|
1,462
|
How do I change to AUD from GBP?
| 62
|
trimmed_train
|
2,973
|
Can you tell me which cards and currencies are supported?
| 14
|
trimmed_train
|
9,396
|
Is there a reason I was charged an extra fee for using the ATM?
| 39
|
trimmed_train
|
8,164
|
What fees are charged for a physical card?
| 11
|
trimmed_train
|
1,172
|
Can I auto-top up? How do I do it?
| 4
|
trimmed_train
|
3,914
|
Why am I not allowed to verify my id?
| 26
|
trimmed_train
|
210
|
I want to reactivate my card, I thought I had lost it but I found it.
| 36
|
trimmed_train
|
5,096
|
There is a payment that I made that hasn't gone through yet.
| 20
|
trimmed_train
|
1,374
|
I would like to change to a different currency.
| 62
|
trimmed_train
|
401
|
Where do you get those exchange rates?
| 5
|
trimmed_train
|
7,318
|
I was charged a fee for a transfer. Where did it come from?
| 29
|
trimmed_train
|
5,213
|
I purchases several items today. Why are they still showing pending?
| 20
|
trimmed_train
|
7,394
|
Who can send me money?
| 47
|
trimmed_train
|
6,583
|
want to know where funds come from
| 25
|
trimmed_train
|
2,925
|
Can I top off with a debit card?
| 14
|
trimmed_train
|
1,017
|
i am express delivering my card to the us, how long will that take
| 52
|
trimmed_train
|
1,282
|
I tried using my card, but it doesn't work.
| 74
|
trimmed_train
|
3,075
|
What is the virtual card and how can i get one?
| 27
|
trimmed_train
|
5,309
|
Can I use your services without access to the app?
| 37
|
trimmed_train
|
5,901
|
My credit card has been declined.
| 19
|
trimmed_train
|
9,972
|
Do you support countries other than mine?
| 68
|
trimmed_train
|
4,670
|
Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.
| 17
|
trimmed_train
|
8,106
|
How can I order a card?
| 11
|
trimmed_train
|
7,623
|
What currencies can I use to top up my account?
| 70
|
trimmed_train
|
1,454
|
how to exchange currencies
| 62
|
trimmed_train
|
5,494
|
Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.
| 53
|
trimmed_train
|
8,565
|
It does not appear that my message went through.
| 8
|
trimmed_train
|
8,744
|
When will the money from my bank transfer be available?
| 71
|
trimmed_train
|
1,103
|
how long does it take to get my card i am in a rush
| 52
|
trimmed_train
|
4,960
|
I needed cash from the ATM but I couldn't get it.
| 2
|
trimmed_train
|
930
|
Can my account have different types of currency in it.
| 6
|
trimmed_train
|
4,124
|
Do I have a Visa card as an option?
| 64
|
trimmed_train
|
4,535
|
I think my card has been compromised in some way.
| 75
|
trimmed_train
|
7,248
|
Why have I been charged a fee for transferring money?
| 29
|
trimmed_train
|
9,770
|
What do you require for identity verification?
| 3
|
trimmed_train
|
9,245
|
How can I activate the new card i got?
| 56
|
trimmed_train
|
3,064
|
How long do you have to wait to see your virtual card your ordered?
| 27
|
trimmed_train
|
7,387
|
Can this app take my salary?
| 47
|
trimmed_train
|
1,226
|
Can I setup top ups in advance?
| 4
|
trimmed_train
|
6,538
|
Is there a way to tell where the money came from?
| 25
|
trimmed_train
|
8,766
|
I did a transfer to my account, but it hasn't shown up
| 71
|
trimmed_train
|
5,580
|
On my transfer there was a "decline" message
| 43
|
trimmed_train
|
3,105
|
This card is accepted by what businesses?
| 60
|
trimmed_train
|
472
|
Does the fee for exchange change?
| 18
|
trimmed_train
|
7,921
|
Do you charge for sending more cards?
| 63
|
trimmed_train
|
2,645
|
I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.
| 38
|
trimmed_train
|
4,698
|
There is a debit transaction on my statement that I did not make
| 17
|
trimmed_train
|
8,511
|
The app rejected my top up
| 8
|
trimmed_train
|
3,123
|
Are there limits to businesses that will accept this card?
| 60
|
trimmed_train
|
5,524
|
I just bought an item and would like to stop payment can you tell me if the item has been sent yet?
| 53
|
trimmed_train
|
8,136
|
Is there a fee to order a physical card?
| 11
|
trimmed_train
|
1,797
|
My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?
| 42
|
trimmed_train
|
1,174
|
What is the limit on Auto top?
| 4
|
trimmed_train
|
2,453
|
How can we correct a mistake on an ATM transaction? The app shows what I should have gotten.
| 0
|
trimmed_train
|
8,328
|
What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.
| 61
|
trimmed_train
|
8,898
|
My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money
| 49
|
trimmed_train
|
6,909
|
Can I change my PIN?
| 21
|
trimmed_train
|
5,552
|
Please check and let me know why my transfers are getting declined.
| 43
|
trimmed_train
|
572
|
Why did they charge me an extra $1?
| 34
|
trimmed_train
|
8,705
|
I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!
| 71
|
trimmed_train
|
8,200
|
My disposable virtual card won't work.
| 10
|
trimmed_train
|
8,746
|
Good afternoon. I made a transfer from my UK bank account. I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.
| 71
|
trimmed_train
|
4,601
|
Is there a Mastercard ATM nearby?
| 46
|
trimmed_train
|
3,933
|
Why am I unable to verify my id?
| 26
|
trimmed_train
|
4,287
|
Is it possible for friends to top up my account?
| 54
|
trimmed_train
|
8,133
|
How do I order my card?
| 11
|
trimmed_train
|
5,928
|
I don't understand why my payment was declined. I thought everything was ok.
| 19
|
trimmed_train
|
5,808
|
I'm due a refund and it is not on my statement.
| 50
|
trimmed_train
|
973
|
Will you work with any fiat currencies?
| 6
|
trimmed_train
|
4,306
|
Something is wrong with my top up and I can't see it. How do I find it?
| 54
|
trimmed_train
|
9,545
|
How do I know when my card will expire?
| 23
|
trimmed_train
|
8,957
|
Exchange fee help?
| 40
|
trimmed_train
|
1,057
|
How long will it take my card to get here?
| 52
|
trimmed_train
|
3,245
|
Why was my top-up declined?
| 58
|
trimmed_train
|
6,346
|
Transaction showing up many times.
| 66
|
trimmed_train
|
9,554
|
I need a new card before it expires.
| 23
|
trimmed_train
|
1,054
|
Can cards be dispatched on a specific date?
| 52
|
trimmed_train
|
152
|
My card never arrived.
| 22
|
trimmed_train
|
9,004
|
How much do you charge for exchange rates?
| 40
|
trimmed_train
|
2,389
|
Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!
| 0
|
trimmed_train
|
3,891
|
I am afraid to give you all my identify details.
| 28
|
trimmed_train
|
4,318
|
Can you tell me how to top up on my card?
| 54
|
trimmed_train
|
2,767
|
I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is?
| 16
|
trimmed_train
|
1,139
|
Can I auto top if I'm low on funds?
| 4
|
trimmed_train
|
3,000
|
How can I sign up for a virtual card?
| 27
|
trimmed_train
|
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