id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
7,555
|
I tried and tried, but I could not complete my transfer. Tell me what is wrong.
| 41
|
trimmed_train
|
7,126
|
My transfer to another account was not allowed. Why is that?
| 48
|
trimmed_train
|
7,571
|
How can you assist me on topping up on bank transfers to my account?
| 70
|
trimmed_train
|
8,495
|
Looks like my top up failed.
| 8
|
trimmed_train
|
9,708
|
I can't use top up on Google Pay.
| 30
|
trimmed_train
|
6,898
|
Where can I update my pin number?
| 21
|
trimmed_train
|
9,418
|
Explain the extra ATM fees.
| 39
|
trimmed_train
|
749
|
The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?
| 72
|
trimmed_train
|
1,480
|
Can you provide information for freezing my card immediately?
| 65
|
trimmed_train
|
6,917
|
Can I change my pin through the app?
| 21
|
trimmed_train
|
8,009
|
I want to deposit my check to top up my account
| 57
|
trimmed_train
|
5,251
|
My phone was stolen, what should I do first?
| 37
|
trimmed_train
|
7,744
|
I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!
| 55
|
trimmed_train
|
4,618
|
Tell me what ATMs use this card.
| 46
|
trimmed_train
|
6,012
|
I'm hoping you can answer my question about a pending transfer that I've had for a while now. I know that all of the account details are correct, so why is it taking so long to go through?
| 13
|
trimmed_train
|
3,856
|
Must I verify my identity?
| 28
|
trimmed_train
|
9,406
|
I was charged a fee for withdrawing cash.
| 39
|
trimmed_train
|
8,585
|
Top up keeps failing
| 8
|
trimmed_train
|
3,244
|
When I topped up the app reverted it.
| 58
|
trimmed_train
|
4,095
|
how to get card pin?
| 32
|
trimmed_train
|
2,637
|
When do i get charged a fee for using the card?
| 38
|
trimmed_train
|
9,873
|
what documents do i need to verify who i am
| 3
|
trimmed_train
|
4,491
|
Someone is making transactions on my account, I think they took my card information.
| 75
|
trimmed_train
|
4,270
|
Is it simple to transfer money using my credit card?
| 54
|
trimmed_train
|
7,294
|
When I was transferring money I was charged extra why?
| 29
|
trimmed_train
|
9,812
|
What do you require to verify someone's identity?
| 3
|
trimmed_train
|
1,300
|
I can't seem to use my card. Can you help?
| 74
|
trimmed_train
|
1,987
|
My top up says it is still pending
| 67
|
trimmed_train
|
9,768
|
How can I top up with Apple Pay?
| 30
|
trimmed_train
|
3,002
|
Can you give me a virtual card?
| 27
|
trimmed_train
|
4,767
|
There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou
| 17
|
trimmed_train
|
7,356
|
How can you transfer my salary to my correct currency?
| 47
|
trimmed_train
|
3,355
|
I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?
| 12
|
trimmed_train
|
2,187
|
Cancel Transaction
| 44
|
trimmed_train
|
5,842
|
I'm not sure why the card payment didn't work.
| 19
|
trimmed_train
|
9,285
|
Please help me with the activation of the new card.
| 56
|
trimmed_train
|
8,318
|
The applied exchange rate is wrong for the cash I got abroad.
| 61
|
trimmed_train
|
9,959
|
Do you issue cards for someone living in the US?
| 68
|
trimmed_train
|
2,470
|
The cash I asked for still hasn't been received
| 0
|
trimmed_train
|
4,006
|
Is my PIN recorded anywhere?
| 32
|
trimmed_train
|
6,960
|
I want to change my pin number from an ATM. Is this possible?
| 21
|
trimmed_train
|
5,787
|
Why hasn't my refund appeared on my statement?
| 50
|
trimmed_train
|
8,080
|
Where are the cards delivered to
| 11
|
trimmed_train
|
1,679
|
Can someone assist me with explaining how I can unblock my pin?
| 24
|
trimmed_train
|
8,461
|
How to a go about ordering a disposable virtual card?
| 7
|
trimmed_train
|
2,619
|
I am getting charged fees on some payments. Please help me understand, where are these fees disclosed?
| 38
|
trimmed_train
|
9,378
|
I just pulled money out of the ATM and was charged a fee, WHy?
| 39
|
trimmed_train
|
487
|
My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?
| 18
|
trimmed_train
|
7,148
|
Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.
| 48
|
trimmed_train
|
6,838
|
My card payment was reverted
| 76
|
trimmed_train
|
9,386
|
How come I got to pay to get my money from the ATM?
| 39
|
trimmed_train
|
4,166
|
I won't be pleased unless I get a Mastercard.
| 64
|
trimmed_train
|
1,161
|
How can I Use thereto-top option?
| 4
|
trimmed_train
|
8,197
|
Please help me. My disposable virtual card won't work right.
| 10
|
trimmed_train
|
6,124
|
For what reason is my transfer still pending now?
| 13
|
trimmed_train
|
1,651
|
What are the age limits for your service?
| 35
|
trimmed_train
|
8,441
|
Is there a way to use this app with a disposable virtual card?
| 7
|
trimmed_train
|
4,428
|
i am not a premium customer but i want a virtual card, how do i get it
| 51
|
trimmed_train
|
8,256
|
Why is the exchange rate different than expected on my transaction?
| 61
|
trimmed_train
|
6,771
|
HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?
| 76
|
trimmed_train
|
4,299
|
What do I need to do to transfer money with my credit card?
| 54
|
trimmed_train
|
1,389
|
How do I exchange currencies using this app?
| 62
|
trimmed_train
|
9,627
|
My card's expiration is approaching, how do I replace it.
| 23
|
trimmed_train
|
8,350
|
My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?
| 61
|
trimmed_train
|
1,491
|
My card has been stolen what do I do?
| 65
|
trimmed_train
|
6,029
|
My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?
| 13
|
trimmed_train
|
2,408
|
I didn't receive the correct amount of cash
| 0
|
trimmed_train
|
1,516
|
I have lost my card! What is my next step?
| 65
|
trimmed_train
|
9,840
|
Where can I go to find out how to verify my identity?
| 3
|
trimmed_train
|
8,098
|
Do I receive the physical card for free
| 11
|
trimmed_train
|
7,723
|
Verifying the top-up seems like a hassle.
| 55
|
trimmed_train
|
7,753
|
Is the verification number on the top up card
| 55
|
trimmed_train
|
9,747
|
I can't see my Google Pay top up. Is it not working correctly?
| 30
|
trimmed_train
|
663
|
Why is there a pending hold on one pound on my statement?
| 34
|
trimmed_train
|
483
|
It seems that the rate I got is incorrect.
| 18
|
trimmed_train
|
387
|
Does this app have the same exchange rate as third parties?
| 5
|
trimmed_train
|
7,764
|
How do i secure a top-up card?
| 55
|
trimmed_train
|
9,179
|
Please help me with my card. It won't activate.
| 56
|
trimmed_train
|
4,385
|
What are some of the restrictions that the disposable cards have?
| 51
|
trimmed_train
|
4,871
|
I don't have a password.
| 1
|
trimmed_train
|
3,285
|
Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account
| 58
|
trimmed_train
|
8,210
|
Why is the fee for taking money out so high? I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.
| 61
|
trimmed_train
|
2,559
|
Why, when paying with the card, was I charged an extra fee?
| 38
|
trimmed_train
|
3,153
|
Can i use this card at any store?
| 60
|
trimmed_train
|
8,917
|
I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?
| 49
|
trimmed_train
|
8,276
|
what is the correct exchange rate for getting cash
| 61
|
trimmed_train
|
1,631
|
Would I be able to open an account for my daughter?
| 35
|
trimmed_train
|
2,910
|
Do you accept credit cards from the US
| 14
|
trimmed_train
|
6,817
|
Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.
| 76
|
trimmed_train
|
3,795
|
what I need to verify my account
| 28
|
trimmed_train
|
2,534
|
Why did I get charged a fee for my card payment?
| 38
|
trimmed_train
|
2,903
|
I want to use a payment card to top up my account. How can I do this?
| 14
|
trimmed_train
|
2,432
|
Why didn't I get the amount I requested at the ATM?
| 0
|
trimmed_train
|
4,275
|
How can I transfer money using my credit card?
| 54
|
trimmed_train
|
8,885
|
Why is there some cash that I did not deposit in my account?
| 49
|
trimmed_train
|
2,020
|
Please explain why my top-up hasn't been processed yet?
| 67
|
trimmed_train
|
9,613
|
Can I order a new card? Mine is about to expire.
| 23
|
trimmed_train
|
1,087
|
How long does it take to receive my card?
| 52
|
trimmed_train
|
3,679
|
How do I change my account details?
| 31
|
trimmed_train
|
9,334
|
My new card has arrived, what's the activation procedure?
| 56
|
trimmed_train
|
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