id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
7,465
|
What could possibly be the cause of my failed transfer?
| 41
|
trimmed_train
|
7,638
|
How do I transfer money between two of my accounts?
| 70
|
trimmed_train
|
3,057
|
How come I didn't get a virtual card yet?
| 27
|
trimmed_train
|
1,301
|
How do I re-order a damaged card?
| 74
|
trimmed_train
|
1,345
|
I don't know what's wrong with my card, but it has not worked at multiple places today.
| 74
|
trimmed_train
|
5,033
|
What caused my cash withdrawal to be declined?
| 2
|
trimmed_train
|
2,588
|
An extra fee has been added to my card payment is this correct?
| 38
|
trimmed_train
|
1,900
|
For SEPA transfers, what kind of charge will be applied?
| 59
|
trimmed_train
|
476
|
Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.
| 18
|
trimmed_train
|
8,272
|
An overseas cash transfer did not work correctly
| 61
|
trimmed_train
|
5,630
|
Unable to complete transfer, states 'declined'
| 43
|
trimmed_train
|
315
|
What exchange rate will I receive?
| 5
|
trimmed_train
|
2,169
|
A payment I made is for a wrong amount can you help me correct the mistake.
| 44
|
trimmed_train
|
8,860
|
There is money missing from my account.
| 49
|
trimmed_train
|
100
|
can you share card tracking number?
| 22
|
trimmed_train
|
3,383
|
Why hasn't my cash arrived from a deposited check?
| 12
|
trimmed_train
|
3,796
|
What if I don't verify my identity?
| 28
|
trimmed_train
|
8,457
|
How can I obtain a disposable virtual card?
| 7
|
trimmed_train
|
8,459
|
Is there any way i get a disposable virtual card as well?
| 7
|
trimmed_train
|
4,916
|
What can I do if my passcode won't work?
| 1
|
trimmed_train
|
4,204
|
I would like to get a Visa card
| 64
|
trimmed_train
|
3,259
|
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??
| 58
|
trimmed_train
|
5,160
|
When will the transaction go through?
| 20
|
trimmed_train
|
1,563
|
Is there any age limit?
| 35
|
trimmed_train
|
29
|
What is the expected delivery date for my card?
| 22
|
trimmed_train
|
6,751
|
I already got my item but just got my money back
| 76
|
trimmed_train
|
3,155
|
My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?
| 58
|
trimmed_train
|
1,957
|
Should my top-up be completed by now?
| 67
|
trimmed_train
|
7,061
|
are transfers to a beneficiary possible
| 48
|
trimmed_train
|
6,340
|
I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?
| 66
|
trimmed_train
|
7,984
|
Is topping up with cash allowed?
| 57
|
trimmed_train
|
9,728
|
What are the steps needed to top up with Apple Pay?
| 30
|
trimmed_train
|
8,412
|
how do the cards work?
| 7
|
trimmed_train
|
6,198
|
What are the steps to finishing up with this account?
| 15
|
trimmed_train
|
448
|
I think there has been a mistake on my exchange rate for this purchase.
| 18
|
trimmed_train
|
9,238
|
What do I do to activate?
| 56
|
trimmed_train
|
9,706
|
Unable to use my American Express with Apple Pay to top up my account
| 30
|
trimmed_train
|
6,436
|
I have multiple of the same transaction
| 66
|
trimmed_train
|
6,678
|
What is the estimated wait time on a US transfer into my account?
| 69
|
trimmed_train
|
2,949
|
I have a US credit card, will you accept it?
| 14
|
trimmed_train
|
1,001
|
I need assistance with understanding which fiat currencies that you support.
| 6
|
trimmed_train
|
4,126
|
What credit cards do you carry
| 64
|
trimmed_train
|
8,772
|
Can you tell me why the transfer isn't showing up on my account?
| 71
|
trimmed_train
|
8,540
|
I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives
| 8
|
trimmed_train
|
4,266
|
I want to top up by card
| 54
|
trimmed_train
|
6,578
|
Where is my top-up generated from?
| 25
|
trimmed_train
|
9,934
|
Is it possible to get a card when i'm not in the UK?
| 68
|
trimmed_train
|
7,391
|
I was wondering, Can I get my pay in another currency?
| 47
|
trimmed_train
|
5,623
|
Why did my payment get declined?
| 43
|
trimmed_train
|
5,856
|
Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?
| 19
|
trimmed_train
|
5,636
|
Is there a reason my transfer would have been declined?
| 43
|
trimmed_train
|
1,942
|
I think my top up is still pending?
| 67
|
trimmed_train
|
1,838
|
Are there fees for receiving a SEPA transfer?
| 59
|
trimmed_train
|
9,382
|
Is there a cash withdrawal fee? Because I just got charged?
| 39
|
trimmed_train
|
7,146
|
It shows that the transfer on my account wasn't allowed.
| 48
|
trimmed_train
|
3,266
|
Reasons for top up cancellation.
| 58
|
trimmed_train
|
3,416
|
I put money in my account a week ago but its still not there?? What happened to my money?
| 12
|
trimmed_train
|
9,940
|
I would like to get your card in EU. Is that possible?
| 68
|
trimmed_train
|
6,399
|
Why am i being double charged for something?
| 66
|
trimmed_train
|
4,522
|
My card was used without my permission, what do I do?
| 75
|
trimmed_train
|
7,240
|
Why would I be charged an extra fee while doing a transfer?
| 29
|
trimmed_train
|
8,823
|
I saw there is a cash withdrawal from my account via the app which I did not complete.
| 49
|
trimmed_train
|
3,364
|
How long does it take for a cheque to post to your account?
| 12
|
trimmed_train
|
5,217
|
The payment on my card shows as pending.
| 20
|
trimmed_train
|
9,161
|
can I be charged for topping up by card
| 73
|
trimmed_train
|
1,442
|
I would like to change currency
| 62
|
trimmed_train
|
463
|
The currency exchange for my purchase in foreign currency is incorrect.
| 18
|
trimmed_train
|
197
|
Is there a way to link the card i just got?
| 36
|
trimmed_train
|
5,103
|
Why is the payment showing as pending from things I bought this morning?
| 20
|
trimmed_train
|
7,326
|
This transfer incurred a fee that I don't think is right.
| 29
|
trimmed_train
|
6,918
|
I want a new PIN please.
| 21
|
trimmed_train
|
6,744
|
My payment didn't work and the money is in back in my account.
| 76
|
trimmed_train
|
2,870
|
Which currencies do you accept for adding money?
| 14
|
trimmed_train
|
7,691
|
what's my top-up verification code?
| 55
|
trimmed_train
|
9,302
|
Help me activate my card.
| 56
|
trimmed_train
|
8,527
|
I can't get the top-up to work! What's going on here.
| 8
|
trimmed_train
|
7,607
|
My account is devoid of funds. Am I permitted to submit additional money via bank transfer?
| 70
|
trimmed_train
|
8,901
|
What is this withdrawal as I do not remember making it.
| 49
|
trimmed_train
|
3,137
|
Where do I pay with my card?
| 60
|
trimmed_train
|
8,596
|
I topped up my account but the app failed to process it.
| 8
|
trimmed_train
|
5,195
|
Why is the payment I made still pending?
| 20
|
trimmed_train
|
290
|
My new card isn't in my app, how do I get it in there?
| 36
|
trimmed_train
|
9,903
|
What are the countries that you operate in?
| 68
|
trimmed_train
|
2,178
|
Is it possible for a transaction to be cancelled?
| 44
|
trimmed_train
|
1,733
|
How do I get unblocked?
| 24
|
trimmed_train
|
2,115
|
I submitted a transaction but it was for the incorrect account.
| 44
|
trimmed_train
|
1,617
|
I have kids and I'm curious at what age could they start to use your service.
| 35
|
trimmed_train
|
5,425
|
How can I get a refund for an item I purchased but has not yet arrived?
| 53
|
trimmed_train
|
510
|
I want to change the wrong exchange rate.
| 18
|
trimmed_train
|
8,617
|
After I transferred money the balance remained the same.
| 71
|
trimmed_train
|
7,316
|
I should not have been charged a fee for my transfer.
| 29
|
trimmed_train
|
1,285
|
Something's wrong my card won't work.
| 74
|
trimmed_train
|
8,980
|
is there a foreign currencies charge?
| 40
|
trimmed_train
|
4,880
|
I need to reset my passcode, this one isn't working
| 1
|
trimmed_train
|
501
|
The exchange rate you are using is really bad.This can't be the official interbank exchange rate.
| 18
|
trimmed_train
|
4,092
|
Show me where I can see the PIN?
| 32
|
trimmed_train
|
9,468
|
Are there charges for cash withdrawals?
| 39
|
trimmed_train
|
8,100
|
can i get a physical card online
| 11
|
trimmed_train
|
744
|
Why is my ATM withdrawal still pending?
| 72
|
trimmed_train
|
8,930
|
I didn't withdraw cash but I see that transaction on my app
| 49
|
trimmed_train
|
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