id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
6,554
|
Can you tell me where my funds come from?
| 25
|
trimmed_train
|
8,479
|
My credit card was declined for top-up. Can you see if there is enough funds in my account?
| 8
|
trimmed_train
|
7,491
|
Why do my transfers keep failing?
| 41
|
trimmed_train
|
546
|
The exchange rate is incorrect on an item I recently purchased in a foreign country.
| 18
|
trimmed_train
|
8,781
|
Is something wrong with my account, my balance didn't change after I transferred some money
| 71
|
trimmed_train
|
631
|
what was the $1 fee i got
| 34
|
trimmed_train
|
656
|
Why was I charged an extra pound?
| 34
|
trimmed_train
|
524
|
I made a purchase and was charged at the wrong foreign exchange rate.
| 18
|
trimmed_train
|
9,264
|
What is the process for activating my new card?
| 56
|
trimmed_train
|
6,446
|
I was double-charged for a transaction
| 66
|
trimmed_train
|
1,438
|
How do I switch to a different currency?
| 62
|
trimmed_train
|
8,981
|
I exchange my currency quite a bit. Do I get an exchange price break?
| 40
|
trimmed_train
|
4,045
|
How do I set my physical card PIN?
| 32
|
trimmed_train
|
0
|
I am still waiting on my card?
| 22
|
trimmed_train
|
8,771
|
How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.
| 71
|
trimmed_train
|
6,790
|
I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.
| 76
|
trimmed_train
|
8,380
|
Do you offer disposable virtual cards too?
| 7
|
trimmed_train
|
3,912
|
Why isn't my id verifying?
| 26
|
trimmed_train
|
5,108
|
Card payment still pending.
| 20
|
trimmed_train
|
1,007
|
I need to get my card quickly
| 52
|
trimmed_train
|
9,313
|
I need to actuate my card.
| 56
|
trimmed_train
|
765
|
I made a cash withdrawal earlier and it's showing as pending. What does that mean?
| 72
|
trimmed_train
|
689
|
There's a €1 fee on my statement, why?
| 34
|
trimmed_train
|
8,233
|
what are weekend rates for getting cash
| 61
|
trimmed_train
|
4,447
|
Are there any restrictions on the disposable cards?
| 51
|
trimmed_train
|
4,224
|
I would prefer a Mastercard.
| 64
|
trimmed_train
|
5,274
|
I got mugged yesterday and they took everything. I can't use the app, so I need some help.
| 37
|
trimmed_train
|
9,864
|
What ID do I need to verify my identity?
| 3
|
trimmed_train
|
2,362
|
I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?
| 0
|
trimmed_train
|
3,401
|
I still do not see the cash deposit in my account from last week. Why?
| 12
|
trimmed_train
|
3,798
|
What's the reason for needing to verify my identity?
| 28
|
trimmed_train
|
5,991
|
Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.
| 13
|
trimmed_train
|
2,881
|
use my credit to add money
| 14
|
trimmed_train
|
8,568
|
The top up failed
| 8
|
trimmed_train
|
3,690
|
Since I just got married I need to change my name.
| 31
|
trimmed_train
|
4,738
|
I didn't set up a direct debit payment on my account.
| 17
|
trimmed_train
|
9,000
|
I exchange currencies a lot. Can I get a discount?
| 40
|
trimmed_train
|
4,243
|
Can my friends top up my account?
| 54
|
trimmed_train
|
583
|
I have no idea why there is a dollar that has been charged to my account.
| 34
|
trimmed_train
|
6,382
|
You charged me more than once for the same transaction!
| 66
|
trimmed_train
|
120
|
My card has not come in the mail yet.
| 22
|
trimmed_train
|
1,095
|
Do I have a say when it's delivered?
| 52
|
trimmed_train
|
4,353
|
How limited is a virtual card?
| 51
|
trimmed_train
|
3,433
|
How long does it take to show a deposit I made to my balance?
| 12
|
trimmed_train
|
1,644
|
Would I be able to get an account for my child?
| 35
|
trimmed_train
|
7,190
|
I got an unexpected charge on my transfers. How can I correct this?
| 29
|
trimmed_train
|
6,118
|
Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.
| 13
|
trimmed_train
|
3,946
|
How long does it take for my id to verify?
| 26
|
trimmed_train
|
9,017
|
Is there a charge for exchanging foreign currency?
| 40
|
trimmed_train
|
237
|
I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.
| 36
|
trimmed_train
|
8,181
|
My disposable virtual card isn't working.
| 10
|
trimmed_train
|
1,595
|
How old do you have to be?
| 35
|
trimmed_train
|
2,460
|
How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...
| 0
|
trimmed_train
|
4,093
|
How do I find my new pin?
| 32
|
trimmed_train
|
4,130
|
Do I have a choice for a Mastercard?
| 64
|
trimmed_train
|
5,877
|
My card payment didn't work
| 19
|
trimmed_train
|
1,213
|
If my account is low in funds, can I set an auto top-up?
| 4
|
trimmed_train
|
7,663
|
I want to transfer some money from my other bank account into this one.
| 70
|
trimmed_train
|
5,220
|
There is a pending transaction on my account, what does this mean?
| 20
|
trimmed_train
|
4,790
|
I didn't initiate a direct debit that I see on my account
| 17
|
trimmed_train
|
8,315
|
I tried withdrawing money in another country and the exchange rate was wrong.
| 61
|
trimmed_train
|
1,484
|
Help! I lost my card!
| 65
|
trimmed_train
|
4,684
|
If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?
| 17
|
trimmed_train
|
6,092
|
when will my transfer clear
| 13
|
trimmed_train
|
1,974
|
Needed gas, been delayed for half an hour.Please fix it!
| 67
|
trimmed_train
|
9,523
|
What is the cost and time frame of getting a new card?
| 23
|
trimmed_train
|
6,327
|
Several items I have charged this week are appearing twice. Please review my statement and remove any duplicate charges.
| 66
|
trimmed_train
|
3,127
|
Can I use my card wherever I want?
| 60
|
trimmed_train
|
279
|
I received my new card. Where is it in the app?
| 36
|
trimmed_train
|
6,682
|
When will my account receive the money?
| 69
|
trimmed_train
|
5,113
|
How long will it take for my payment to go through?
| 20
|
trimmed_train
|
3,385
|
I made a cash deposit, but it hasn't shown up in my balance yet.
| 12
|
trimmed_train
|
571
|
Why is there an extra fee on my statement?
| 34
|
trimmed_train
|
6,034
|
I have an outgoing transaction
| 13
|
trimmed_train
|
4,370
|
Can you tell me the restrictions for the disposable cards?
| 51
|
trimmed_train
|
4,448
|
What are my limits on disposable cards?
| 51
|
trimmed_train
|
3,325
|
Why is my deposit still pending?
| 12
|
trimmed_train
|
6,223
|
I wish to remove my account.
| 15
|
trimmed_train
|
923
|
What fiat currencies are used with holdings and exchanges?
| 6
|
trimmed_train
|
1,539
|
What should I do if my card is stolen?
| 65
|
trimmed_train
|
9,217
|
How do I turn on my new card?
| 56
|
trimmed_train
|
700
|
How come there is an extra fee on my statement?
| 34
|
trimmed_train
|
4,201
|
Could I get a mastercard if that's reasonable?
| 64
|
trimmed_train
|
7,960
|
Can I top up with cash
| 57
|
trimmed_train
|
9,101
|
When I add money to my international card do you charge a fee to do so?
| 73
|
trimmed_train
|
1,758
|
Would you please unblock my pin? I don't know why, but it's blocked.
| 24
|
trimmed_train
|
7,416
|
Can friends transfer money to each other?
| 47
|
trimmed_train
|
4,583
|
I need an ATM right now!
| 46
|
trimmed_train
|
9,102
|
Is there a top charge for US cards?
| 73
|
trimmed_train
|
2,283
|
It seems I need to get information on limits for top-ups.
| 9
|
trimmed_train
|
4,507
|
How can I tell if someone else is using my card?
| 75
|
trimmed_train
|
5,091
|
how come i was declined
| 2
|
trimmed_train
|
9,395
|
Why are you charging me for ATM withdrawal? It has always been free before.
| 39
|
trimmed_train
|
4,827
|
Help me. The passcode doesn't work.
| 1
|
trimmed_train
|
1,951
|
My top up is incomplete.
| 67
|
trimmed_train
|
125
|
How long until my new card gets here?
| 22
|
trimmed_train
|
3,720
|
I got a new address and need to change my old one.
| 31
|
trimmed_train
|
1,369
|
Can I possibly change my currency to another?
| 62
|
trimmed_train
|
8,432
|
Can I order a disposable virtual card?
| 7
|
trimmed_train
|
8,632
|
I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.
| 71
|
trimmed_train
|
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