id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
7,862
|
How much would an extra card cost?
| 63
|
trimmed_train
|
9,757
|
Google Pay isn't working. What is wrong?
| 30
|
trimmed_train
|
5,705
|
The refund isn't appearing in my account
| 50
|
trimmed_train
|
5,538
|
Can you explain your refund policy, please?
| 53
|
trimmed_train
|
4,051
|
Can you tell me how to locate my PIN?
| 32
|
trimmed_train
|
4,967
|
A withdraw I tried to make at the ATM was declined I don't know why.
| 2
|
trimmed_train
|
2,347
|
Asked for $100 but only got $20. Why would this happen?
| 0
|
trimmed_train
|
1,777
|
I need a new PIN number.
| 24
|
trimmed_train
|
4,472
|
Someone might be using my card. What should I do?
| 75
|
trimmed_train
|
8,294
|
I got cash abroad and need to check the exchange rate
| 61
|
trimmed_train
|
9,760
|
I got my American Express in Apple Pay, why is top up not working correctly?
| 30
|
trimmed_train
|
3,411
|
Where is the money I put in the bank?
| 12
|
trimmed_train
|
7,818
|
Can I order a second card?
| 63
|
trimmed_train
|
2,002
|
Has my top up gone through?
| 67
|
trimmed_train
|
4,488
|
My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.
| 75
|
trimmed_train
|
1,557
|
I want to open an account for my children
| 35
|
trimmed_train
|
6,065
|
I am still waiting for a transfer to show
| 13
|
trimmed_train
|
1,179
|
Will money be added automatically when necessary?
| 4
|
trimmed_train
|
7,759
|
Do I need to verify the top-up?
| 55
|
trimmed_train
|
6,661
|
When will the money from a transfer be made available on my account?
| 69
|
trimmed_train
|
5,613
|
I didn't see any reason why my transfer was declined. What gives?
| 43
|
trimmed_train
|
5,926
|
I don't know why my card payment did not work
| 19
|
trimmed_train
|
5,835
|
I can't see my refund on my account
| 50
|
trimmed_train
|
4,727
|
what is this charge i didnt do it what can i do
| 17
|
trimmed_train
|
2,138
|
I made a transaction to the wrong account!
| 44
|
trimmed_train
|
5,698
|
I have a missing refund
| 50
|
trimmed_train
|
8,103
|
I need to get hold of a physical card?
| 11
|
trimmed_train
|
9,251
|
I couldn't complete card activation.
| 56
|
trimmed_train
|
8,890
|
There's a cash withdrawal that didn't make that is showing up.
| 49
|
trimmed_train
|
614
|
why is there a service fee on my statement?
| 34
|
trimmed_train
|
3,378
|
I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?
| 12
|
trimmed_train
|
377
|
How do you decide what your exchange rates are?
| 5
|
trimmed_train
|
4,357
|
Can I have more than 2 disposable cards?
| 51
|
trimmed_train
|
9,380
|
When I withdrew my money, why was there an extra charge?
| 39
|
trimmed_train
|
7,633
|
I would like to top up my account with a bank transfer, is that allowed?
| 70
|
trimmed_train
|
9,794
|
Can you tell me what I need for identity validation?
| 3
|
trimmed_train
|
8,142
|
How do i receive a physical card?
| 11
|
trimmed_train
|
4,748
|
There is a potentially fraudulent direct debit on my account.
| 17
|
trimmed_train
|
9,702
|
Top up is not working even though I have my AMEX in apple pay.
| 30
|
trimmed_train
|
7,102
|
The transfer to my beneficiary has not gone through
| 48
|
trimmed_train
|
5,990
|
I can't figure out why a transfer is still pending?
| 13
|
trimmed_train
|
6,260
|
The ATM won't give me my card back. I need it back now!
| 45
|
trimmed_train
|
7,264
|
Why is there a fee on my money transfer?
| 29
|
trimmed_train
|
8,857
|
My app shows a money withdrawal that I did not do.
| 49
|
trimmed_train
|
8,649
|
Where is my money that I transfered?!
| 71
|
trimmed_train
|
1,098
|
When will I receive my card?
| 52
|
trimmed_train
|
8,340
|
Whats wrong with my currency exchange?
| 61
|
trimmed_train
|
5,839
|
Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.
| 19
|
trimmed_train
|
5,270
|
What do I do if I can't access the app?
| 37
|
trimmed_train
|
3,333
|
Why isn't my cheque deposit showing on my account? I though it would be faster and would like to to look into it and help.
| 12
|
trimmed_train
|
90
|
Is there a way to track the new card you sent me?
| 22
|
trimmed_train
|
983
|
Which fiat currencies are supported for holding and exchanging?
| 6
|
trimmed_train
|
6,708
|
what is the time frame for transfers
| 69
|
trimmed_train
|
1,074
|
can you express my card to me?
| 52
|
trimmed_train
|
9,458
|
I saw a fee on my receipt from withdrawing money while shopping earlier. Is there supposed to be a fee for this type of transaction?
| 39
|
trimmed_train
|
6,444
|
Why does my statement show various transaction times?
| 66
|
trimmed_train
|
7,325
|
Is it right that I've been charged for transferring money?
| 29
|
trimmed_train
|
8,504
|
So my top-up failed, could you tell me why?
| 8
|
trimmed_train
|
2,135
|
I made a mistake on the last transfer I made, who must I speak with to cancel?
| 44
|
trimmed_train
|
4,736
|
Why is there a direct debit set up in my name?
| 17
|
trimmed_train
|
5,648
|
I got declined when attempting a transfer
| 43
|
trimmed_train
|
18
|
My new card has not been delivered to my home yet. What is going on?
| 22
|
trimmed_train
|
1,265
|
My card gets rejected when I try to use it
| 74
|
trimmed_train
|
3,035
|
When will my virtual card arrive?
| 27
|
trimmed_train
|
5,282
|
I don't have the device I used to log onto the platform so I can't access it.
| 37
|
trimmed_train
|
9,359
|
Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?
| 39
|
trimmed_train
|
9,966
|
Can someone in the US have a card?
| 68
|
trimmed_train
|
8,769
|
How long do bank transfers usually take?
| 71
|
trimmed_train
|
1,315
|
There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on
| 74
|
trimmed_train
|
3,421
|
Why is my cash deposit not in my account?
| 12
|
trimmed_train
|
753
|
Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.
| 72
|
trimmed_train
|
7,361
|
Can i receive transfers from my employer this way?
| 47
|
trimmed_train
|
754
|
Should my cash withdrawal still be pending?
| 72
|
trimmed_train
|
6,222
|
I am looking to delete my account. I'm not happy with the service provided by you.
| 15
|
trimmed_train
|
171
|
Can I add a card that I just found (again) to the app?
| 36
|
trimmed_train
|
3,783
|
Why is my identification required?
| 28
|
trimmed_train
|
9,407
|
I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?
| 39
|
trimmed_train
|
1,858
|
Would I be able to use SWIFT transfers?
| 59
|
trimmed_train
|
3,055
|
Can you assist me in acquiring a virtual card?
| 27
|
trimmed_train
|
9,461
|
Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.
| 39
|
trimmed_train
|
4,174
|
I'd like to get a Visa card, please.
| 64
|
trimmed_train
|
4,836
|
I seem to of forgotten my passcode.
| 1
|
trimmed_train
|
3,809
|
What is the function of the identity check
| 28
|
trimmed_train
|
8,935
|
There is a cash withdrawal on my statement that I don't recognize
| 49
|
trimmed_train
|
2,837
|
What is the time for a transfer?
| 16
|
trimmed_train
|
194
|
Help me figure out how to link the new card.
| 36
|
trimmed_train
|
3,264
|
It looks like my top-up was cancelled
| 58
|
trimmed_train
|
7,430
|
Why didn't my transfer complete?
| 41
|
trimmed_train
|
7,159
|
beneficiary transfer problems?
| 48
|
trimmed_train
|
2,407
|
I was not able to receive the correct amount of cash.
| 0
|
trimmed_train
|
9,751
|
Is it possible to top up with Google Pay?
| 30
|
trimmed_train
|
9,170
|
How much is it to use my US debit or credit card to top up?
| 73
|
trimmed_train
|
5,107
|
Why are the things I bought earlier today still showing as pending?
| 20
|
trimmed_train
|
6,642
|
What is the wait time until money reaches my account?
| 69
|
trimmed_train
|
2,661
|
This fee shouldn't be there after I paid with a card.
| 38
|
trimmed_train
|
326
|
What method do you use for the exchange rate?
| 5
|
trimmed_train
|
8,485
|
Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?
| 8
|
trimmed_train
|
3,983
|
why does it take so long to verify my id
| 26
|
trimmed_train
|
3,402
|
When will my cheque process?
| 12
|
trimmed_train
|
7,906
|
Is there a fee for sending out more cards?
| 63
|
trimmed_train
|
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