id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
5,216
|
I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.
| 20
|
trimmed_train
|
2,489
|
The ATM did not give me as much cash as I requested.
| 0
|
trimmed_train
|
6,941
|
I really need to know how to change my pin.
| 21
|
trimmed_train
|
3,995
|
Is my PIN sent separably?
| 32
|
trimmed_train
|
6,427
|
My statement shows different transaction times.
| 66
|
trimmed_train
|
2,546
|
Is there a fee for paying by card?
| 38
|
trimmed_train
|
841
|
I've been waiting for 3 days, why is my withdrawal still pending?
| 72
|
trimmed_train
|
528
|
It looks like the exchange rates on my card payment are wrong
| 18
|
trimmed_train
|
1,862
|
Can I transfer money using the SWIFT service?
| 59
|
trimmed_train
|
4,699
|
There is a direct debit payment on my account that I didn't authorize.
| 17
|
trimmed_train
|
4,849
|
I would like to better understand why my pass-code is not working.
| 1
|
trimmed_train
|
4,922
|
i needed money for a night out with the girls but i was declined, why?
| 2
|
trimmed_train
|
5,234
|
My credit card payment has been in pending status for a super long time. I don't get it. Why is it like this? When will it go through?
| 20
|
trimmed_train
|
3,111
|
Do you know which businesses will accept my card?
| 60
|
trimmed_train
|
6,781
|
I bought something and received it, but the payment went back to my account. Is the seller okay?
| 76
|
trimmed_train
|
9,620
|
My card will expire soon, When do I need to order a new one?
| 23
|
trimmed_train
|
5,253
|
I lost my phone, what should I do?
| 37
|
trimmed_train
|
562
|
Exchange rate on a purchase was incorrect
| 18
|
trimmed_train
|
5,974
|
Why have you declined my card payment?
| 19
|
trimmed_train
|
4,857
|
I've forgotten my passcode. Can I reset?
| 1
|
trimmed_train
|
5,183
|
My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.
| 20
|
trimmed_train
|
2,069
|
Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.
| 67
|
trimmed_train
|
1,597
|
Can I open an account for my children?
| 35
|
trimmed_train
|
7,874
|
Does it cost extra to send out more than one card?
| 63
|
trimmed_train
|
4,534
|
Somebody used my card without my knowledge!
| 75
|
trimmed_train
|
7,760
|
What's the deal with verifying the top-up?
| 55
|
trimmed_train
|
6,129
|
I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?
| 13
|
trimmed_train
|
5,913
|
I've tried using my card multiple times and it keeps getting declined.
| 19
|
trimmed_train
|
3,572
|
There is a payment on my card that I do not recognize.
| 33
|
trimmed_train
|
6,859
|
How can I tell if my card payment is reverted?
| 76
|
trimmed_train
|
4,908
|
Are there directions to get a new passcode if I forgot mine?
| 1
|
trimmed_train
|
1,567
|
How old does my daughter have to be to open an account?
| 35
|
trimmed_train
|
9,784
|
Can you tell me what I need to do for the identity check process?
| 3
|
trimmed_train
|
810
|
My ATM withdrawal is taking forever
| 72
|
trimmed_train
|
1,730
|
My PIN number was incorrect, and I can't access it.
| 24
|
trimmed_train
|
6,191
|
How do I terminate my account.
| 15
|
trimmed_train
|
8,274
|
I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.
| 61
|
trimmed_train
|
1,068
|
When should I expect my card to arrive?
| 52
|
trimmed_train
|
8,793
|
I got a message saying I made a withdrawal from the bank machine, but I did not.
| 49
|
trimmed_train
|
7,925
|
Physical cards are what I need more of
| 63
|
trimmed_train
|
2,941
|
What are the cards and currencies that you support?
| 14
|
trimmed_train
|
5,402
|
I have an incorrect charge and would like a refund.
| 53
|
trimmed_train
|
379
|
Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?
| 5
|
trimmed_train
|
5,495
|
I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?
| 53
|
trimmed_train
|
2,158
|
I would like to cancel my previous transaction
| 44
|
trimmed_train
|
9,144
|
Is there a fee for topping up by charge card?
| 73
|
trimmed_train
|
8,214
|
Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!
| 61
|
trimmed_train
|
1,076
|
how soon will my card arrive?
| 52
|
trimmed_train
|
1,056
|
I need my card as quick as possible
| 52
|
trimmed_train
|
794
|
My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?
| 72
|
trimmed_train
|
2,838
|
I dont see my reciept
| 16
|
trimmed_train
|
2,782
|
I'm waiting for my transaction to complete.
| 16
|
trimmed_train
|
7,196
|
So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?
| 29
|
trimmed_train
|
9,507
|
Why was I charged a fee for withdrawing money off my card?
| 39
|
trimmed_train
|
6,939
|
Can I change my pin at a cash machine?
| 21
|
trimmed_train
|
4,975
|
Is there a reason why my card was declined when I attempted to withdraw money?
| 2
|
trimmed_train
|
2,571
|
I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.
| 38
|
trimmed_train
|
4,226
|
Will I get a visa or Mastercard?
| 64
|
trimmed_train
|
3,805
|
If my identy verifacation hasn't gone through can I use my account?
| 28
|
trimmed_train
|
2,242
|
How many top-ups am I allowed to do?
| 9
|
trimmed_train
|
9,766
|
Can Google Pay be used for top up, please help?
| 30
|
trimmed_train
|
3,159
|
I think my top up has been reverted
| 58
|
trimmed_train
|
7,016
|
My transfer to an account failed.
| 48
|
trimmed_train
|
1,856
|
If I top-up by using a trasfer are there charges that applied?
| 59
|
trimmed_train
|
5,914
|
My card was refused
| 19
|
trimmed_train
|
7,075
|
Why didn't my transfer to a beneficiary happen?
| 48
|
trimmed_train
|
4,272
|
Can a credit card be used to transfer money?
| 54
|
trimmed_train
|
779
|
I took out some cash from the ATM but it is still showing the transaction is pending.
| 72
|
trimmed_train
|
8,215
|
I think when I withdrew money when out of country the exchange rate was wrong.
| 61
|
trimmed_train
|
8,435
|
Can you tell me what are disposable cards for?
| 7
|
trimmed_train
|
2,722
|
How long will it take for my transfer to arrive?
| 16
|
trimmed_train
|
5,124
|
What does pending payment mean?
| 20
|
trimmed_train
|
8,230
|
I think the exchange rate was incorrect.
| 61
|
trimmed_train
|
7,280
|
Is there a fee for transferring money
| 29
|
trimmed_train
|
516
|
Are you sure this is the interbank exchange rate? This rate is really bad.
| 18
|
trimmed_train
|
7,004
|
Can I change my pin number at a cash machine?
| 21
|
trimmed_train
|
3,280
|
What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?
| 58
|
trimmed_train
|
2,553
|
Is it normal to be charged an extra fee when paying with my card?
| 38
|
trimmed_train
|
5,265
|
I lost my phone! Will my card still work?
| 37
|
trimmed_train
|
5,992
|
When will my transfer finish pending?
| 13
|
trimmed_train
|
9,456
|
Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?
| 39
|
trimmed_train
|
6,626
|
How fast can I transfer something from China?
| 69
|
trimmed_train
|
6,337
|
Why am I being charged for the same thing twice?
| 66
|
trimmed_train
|
3,445
|
I am still awaiting the money I put into my account this morning.
| 12
|
trimmed_train
|
5,415
|
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset. I want a refund as I now refuse to pay for the product.
| 53
|
trimmed_train
|
81
|
I've been waiting a while for my card, is there a way to know when it will arrive?
| 22
|
trimmed_train
|
4,273
|
Is it possible to transfer money to my credit card?
| 54
|
trimmed_train
|
4,720
|
What can I do about a direct debit transaction on my card that I didn't make?
| 17
|
trimmed_train
|
1,745
|
I entered my pin wrong too many times.
| 24
|
trimmed_train
|
4,815
|
I thought I knew my password but I guess I was wrong, what can I do now?
| 1
|
trimmed_train
|
2,217
|
My morning transaction needs to be canceled.
| 44
|
trimmed_train
|
1,953
|
Why hasn't my top-up finished pending yet?
| 67
|
trimmed_train
|
1,645
|
Can I get an account for my son?
| 35
|
trimmed_train
|
1,851
|
What is the charge to make a transfer
| 59
|
trimmed_train
|
8,897
|
Some cash was withdrawn in the app, but I did not do it.
| 49
|
trimmed_train
|
5,300
|
I left my phone at the hotel I was staying at so I can't use the app!
| 37
|
trimmed_train
|
6,943
|
How can I reset my PIN?
| 21
|
trimmed_train
|
1,801
|
how to get new card?
| 42
|
trimmed_train
|
6,926
|
Can I change my in at all ATM's?
| 21
|
trimmed_train
|
7,235
|
what is this fee for transfering
| 29
|
trimmed_train
|
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.