id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
423
|
The exchange rate from my card payment isn't right.
| 18
|
trimmed_train
|
787
|
Can you explain to me why a cash withdrawal shows up as pending?
| 72
|
trimmed_train
|
9,606
|
If my card expires next month, will I need to order a new one?
| 23
|
trimmed_train
|
2,360
|
I got less cash than what I specified at the ATM.
| 0
|
trimmed_train
|
7,503
|
After I attempted a transfer, it failed.
| 41
|
trimmed_train
|
6,238
|
Can you please disable my current account.
| 15
|
trimmed_train
|
3,024
|
How do I go about getting hold of a virtual card?
| 27
|
trimmed_train
|
8,308
|
Help me! When I was abroad, the exchange rate was wrong.
| 61
|
trimmed_train
|
1,357
|
Can I change from AUD to GBP?
| 62
|
trimmed_train
|
3,492
|
A strange card payment, I do not recognize it.
| 33
|
trimmed_train
|
7,368
|
What do I need to do to receive my payroll in the account?
| 47
|
trimmed_train
|
8,175
|
My throwaway virtual card won't work
| 10
|
trimmed_train
|
8,836
|
Help! The app has an ATM withdrawl that I didn't make.
| 49
|
trimmed_train
|
5,173
|
I don't know what pending transaction means.
| 20
|
trimmed_train
|
9,430
|
Why did you charge me extra for withdrawing money?
| 39
|
trimmed_train
|
5,548
|
why was a transfer declined
| 43
|
trimmed_train
|
8,258
|
Is there a fee associated with using foreign exchange ATMs?
| 61
|
trimmed_train
|
7,454
|
I've been trying to do a transfer multiple times and have failed? Is the system down?
| 41
|
trimmed_train
|
6,357
|
Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.
| 66
|
trimmed_train
|
1,240
|
My funds are low, can I auto top up?
| 4
|
trimmed_train
|
9,025
|
Is there a fee for exchanging currency?
| 40
|
trimmed_train
|
7,545
|
Why was I unable to complete my transfer?
| 41
|
trimmed_train
|
6,435
|
I got charged in double and want a refund
| 66
|
trimmed_train
|
5,619
|
Why are my transfers and purchases keep getting declined?
| 43
|
trimmed_train
|
8,683
|
I made a bank transfer earlier from my UK account. I don't see it yet, can you check the status?
| 71
|
trimmed_train
|
4,283
|
top up by my card is that possible?
| 54
|
trimmed_train
|
8,661
|
How long does it take for a bank transfer to show on my balance?
| 71
|
trimmed_train
|
9,752
|
Can top ups be done from an apple watch.
| 30
|
trimmed_train
|
3,361
|
Where is my cash deposit in my balance?
| 12
|
trimmed_train
|
3,602
|
Why is there an uknown charge showing on my account?
| 33
|
trimmed_train
|
730
|
How long will the $1 charge show as pending?
| 34
|
trimmed_train
|
4,364
|
I have a disposable card, how many transactions can I make?
| 51
|
trimmed_train
|
2,262
|
Whats the limit on my top up
| 9
|
trimmed_train
|
8,756
|
What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.
| 71
|
trimmed_train
|
1,683
|
I entered a wrong PIN too many times. How can I fix this?
| 24
|
trimmed_train
|
924
|
Is it possible to hold money in multiple currencies?
| 6
|
trimmed_train
|
7,007
|
Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.
| 48
|
trimmed_train
|
8,891
|
I see an unauthorized withdraw.
| 49
|
trimmed_train
|
7,656
|
I want to top up by transfering accounts, What do I do?
| 70
|
trimmed_train
|
8,417
|
Please explain how I use the disposable cards?
| 7
|
trimmed_train
|
2,953
|
Will you accept my credit card?
| 14
|
trimmed_train
|
230
|
I got a new card and can't find where to link it.
| 36
|
trimmed_train
|
7,585
|
How can I move money from an account at another bank to this one?
| 70
|
trimmed_train
|
434
|
I bought an item and the exchange rate was wrong.
| 18
|
trimmed_train
|
3,752
|
I would like to edit my personal information .
| 31
|
trimmed_train
|
2,906
|
What currencies can I use?
| 14
|
trimmed_train
|
7,965
|
How can I top up with a cheque?
| 57
|
trimmed_train
|
1,609
|
What is the age limit?
| 35
|
trimmed_train
|
3,733
|
Can I update my details?
| 31
|
trimmed_train
|
6,529
|
How do I verify the source of my funds?
| 25
|
trimmed_train
|
8,391
|
how do I get a disposable virtual card?
| 7
|
trimmed_train
|
6,839
|
I just got refunded for my purchase over two weeks ago
| 76
|
trimmed_train
|
3,909
|
Unsure how to provide my identity.
| 26
|
trimmed_train
|
3,748
|
went somewhere else, need to change details
| 31
|
trimmed_train
|
1,680
|
My pin needs unblocking, unblock it please?
| 24
|
trimmed_train
|
4,639
|
Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?
| 17
|
trimmed_train
|
7,508
|
My transfer failed
| 41
|
trimmed_train
|
6,743
|
Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.
| 76
|
trimmed_train
|
5,732
|
I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!
| 50
|
trimmed_train
|
3,493
|
They is a payment I don't recognize on my statement.
| 33
|
trimmed_train
|
9,995
|
What countries do your accounts support?
| 68
|
trimmed_train
|
4,191
|
Do you accept Visa or Mastercard?
| 64
|
trimmed_train
|
1,578
|
If I want my son to have his own account is that possible?
| 35
|
trimmed_train
|
8,597
|
Looks like my top-up has been cancelled
| 8
|
trimmed_train
|
7,829
|
I have left my card at my parents house. Can you send me a spare one please to use in the meantime?
| 63
|
trimmed_train
|
4,898
|
I lost my passcode.
| 1
|
trimmed_train
|
5,325
|
What should I do if my phone is lost or stolen?
| 37
|
trimmed_train
|
3,707
|
how to change name on account
| 31
|
trimmed_train
|
6,908
|
Is there a way yo change my PIN?
| 21
|
trimmed_train
|
9,929
|
Is it possible to get a card outside the UK?
| 68
|
trimmed_train
|
5,097
|
How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move
| 20
|
trimmed_train
|
9,991
|
I'm in the EU. Can I get one of your cards?
| 68
|
trimmed_train
|
1,386
|
Does this app allow currencies to be exchanged?
| 62
|
trimmed_train
|
6,084
|
I'm waiting for a money transfer to show, still.
| 13
|
trimmed_train
|
8,837
|
I am seeing in the app, some cash witdhrawals that I did not authorize.
| 49
|
trimmed_train
|
6,792
|
My payment was put back, I think.
| 76
|
trimmed_train
|
9,633
|
What is the process to get a new card when your old one expires?
| 23
|
trimmed_train
|
3,757
|
I need to update my phone number.
| 31
|
trimmed_train
|
440
|
Why is my exchange rate wrong?
| 18
|
trimmed_train
|
3,928
|
My identity can't be verified for some reason
| 26
|
trimmed_train
|
3,370
|
My cash deposit isn't in my account. What happened?
| 12
|
trimmed_train
|
2,604
|
What are these fees i am paying?
| 38
|
trimmed_train
|
2,654
|
Please tell my why I was charged a fee for using my card?
| 38
|
trimmed_train
|
661
|
What is the fee on my statement for?
| 34
|
trimmed_train
|
1,236
|
Do I have to manually top-up my account each time or will it do it on its own?
| 4
|
trimmed_train
|
1,177
|
Is auto top up a provided service?
| 4
|
trimmed_train
|
4,067
|
I haven't received my PIN yet. Do I need to get it from you?
| 32
|
trimmed_train
|
3,993
|
What do I need to bring for identification?
| 26
|
trimmed_train
|
5,635
|
Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.
| 43
|
trimmed_train
|
4,664
|
This debit is not my transcation. How do I get my money out back?
| 17
|
trimmed_train
|
5,269
|
What do I do if my phone was stolen?
| 37
|
trimmed_train
|
8,052
|
I need an actual card that I can hold in my hand, how do I do that?
| 11
|
trimmed_train
|
2,275
|
Whats the max I can top up
| 9
|
trimmed_train
|
5,115
|
It says "pending payment?" Why is it saying this?
| 20
|
trimmed_train
|
6,875
|
I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?
| 76
|
trimmed_train
|
2,754
|
Why is my transfer taking so long to complete?
| 16
|
trimmed_train
|
9,511
|
I noticed a different charge while I was taking my money out.
| 39
|
trimmed_train
|
2,550
|
Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.
| 38
|
trimmed_train
|
4,986
|
I cannot withdraw money from the ATM
| 2
|
trimmed_train
|
7,226
|
A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going on here?
| 29
|
trimmed_train
|
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