id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
8,929
|
There are funds showing in my app that I did not receive.
| 49
|
trimmed_train
|
7,619
|
Can I transfer money to my card via bank-transfer?
| 70
|
trimmed_train
|
3,104
|
What retailers accept my card?
| 60
|
trimmed_train
|
2,042
|
How long do I need to wait til my top up isn't pending?
| 67
|
trimmed_train
|
2,014
|
Did I do something incorrectly? Where is my top-up?
| 67
|
trimmed_train
|
3,760
|
I need to change my data.
| 31
|
trimmed_train
|
113
|
I'm still waiting for my card that was issued a week ago. What should I do?
| 22
|
trimmed_train
|
5,646
|
Why would my transfer result in a decline message?
| 43
|
trimmed_train
|
8,615
|
Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?
| 71
|
trimmed_train
|
9,583
|
want a new card what are the fees
| 23
|
trimmed_train
|
3,044
|
How do I get a virtual card on my device?
| 27
|
trimmed_train
|
4,016
|
Where can I locate my card PIN?
| 32
|
trimmed_train
|
5,426
|
Can you please assist on my item that needs to be refunded?
| 53
|
trimmed_train
|
9,413
|
Can you tell me why I was charged to withdraw cash?
| 39
|
trimmed_train
|
6,802
|
I made a payment but the app gave the money back.
| 76
|
trimmed_train
|
3,901
|
Why isn't my id verified?
| 26
|
trimmed_train
|
8,081
|
What do I owe for a new card?
| 11
|
trimmed_train
|
4,814
|
Help me! I don't know what my password is.
| 1
|
trimmed_train
|
5,650
|
Why would you cancel my transfer?
| 43
|
trimmed_train
|
9,930
|
I live in Germany. Is that one of the countries you are in? What other countries are you in?
| 68
|
trimmed_train
|
3,653
|
I would like to change my name after marriage.
| 31
|
trimmed_train
|
357
|
how do you get exchange rates
| 5
|
trimmed_train
|
8,389
|
Is there a disposable virtual card?
| 7
|
trimmed_train
|
6,375
|
I was charged twice.
| 66
|
trimmed_train
|
27
|
When will I recieve my new card?
| 22
|
trimmed_train
|
1,191
|
Do you offer auto top ups?
| 4
|
trimmed_train
|
3,303
|
I tried using a check to update my balance, but it isn't work? Is something wrong?
| 12
|
trimmed_train
|
6,114
|
there is a transfer pending.
| 13
|
trimmed_train
|
6,088
|
Can you explain why my payment is still pending?
| 13
|
trimmed_train
|
8,797
|
I see cash withdrawal activity in the app that is not mine.
| 49
|
trimmed_train
|
4,842
|
I don't remember my login code
| 1
|
trimmed_train
|
2,964
|
What payment methods are used to top up?
| 14
|
trimmed_train
|
5,759
|
I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it. Why not?
| 50
|
trimmed_train
|
8,727
|
Why isn't the transferred money there?
| 71
|
trimmed_train
|
7,751
|
Why does top-up require verification?
| 55
|
trimmed_train
|
7,068
|
Why wasn't my payment to beneficiary X approved?
| 48
|
trimmed_train
|
2,928
|
I'd like to use my American Express to place money into my account.
| 14
|
trimmed_train
|
2,180
|
is it possible to cancel transactions?
| 44
|
trimmed_train
|
2,766
|
Why hasn't a transaction I did to my friend arrived yet?
| 16
|
trimmed_train
|
9,338
|
Why is there a charge when I took out money?
| 39
|
trimmed_train
|
1,344
|
My card stopped working. How do I check if there is a freeze on it?
| 74
|
trimmed_train
|
5,693
|
The refund doesn't show in my account
| 50
|
trimmed_train
|
400
|
i need to know about exchange rates
| 5
|
trimmed_train
|
9,261
|
How do I activate my card so I can start using it?
| 56
|
trimmed_train
|
2,538
|
Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.
| 38
|
trimmed_train
|
2,850
|
Why hasn't my transaction arrived to my friend yet?
| 16
|
trimmed_train
|
6,355
|
Hello, I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this? Is there any way to have the fraudulent payment credited back onto my card?
| 66
|
trimmed_train
|
8,749
|
I recently transferred money to my account when will it show up?
| 71
|
trimmed_train
|
5,317
|
What do I do if I lost my phone?
| 37
|
trimmed_train
|
8,451
|
Please explain how disposable virtual card work.
| 7
|
trimmed_train
|
1,394
|
I need to get some Euros for my holiday. Am I able to exchange some of my money?
| 62
|
trimmed_train
|
8,150
|
What are the places that you deliver cards to?
| 11
|
trimmed_train
|
4,161
|
I'd like to apply for a Visa Card.
| 64
|
trimmed_train
|
9,854
|
What documents do you need to verify my identity?
| 3
|
trimmed_train
|
9,128
|
what is the fee for topping up by card?
| 73
|
trimmed_train
|
9,349
|
I was charged for getting cash.
| 39
|
trimmed_train
|
9,403
|
Why am I being charged to make cash withdrawals? I thought they were supposed to be free!
| 39
|
trimmed_train
|
9,329
|
If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.
| 56
|
trimmed_train
|
7,584
|
Why can I not transfer money into my account?
| 70
|
trimmed_train
|
4,437
|
Is there a limit to using a disposable virtual card?
| 51
|
trimmed_train
|
6,257
|
The ATM stole my card!
| 45
|
trimmed_train
|
7,649
|
I was wondering about transferring money into my account and how it works. Can you tell me about that?
| 70
|
trimmed_train
|
8,123
|
What is the price for a physical card?
| 11
|
trimmed_train
|
1,392
|
How can I convert currencies?
| 62
|
trimmed_train
|
5,080
|
I can't get the ATM to give me any cash
| 2
|
trimmed_train
|
4,120
|
I would like a Visa card.
| 64
|
trimmed_train
|
5,581
|
Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.
| 43
|
trimmed_train
|
6,203
|
How can I close my account?
| 15
|
trimmed_train
|
1,085
|
How soon do cards arrive after I order them?
| 52
|
trimmed_train
|
6,734
|
Is it on purpose that my payment has been returned to my account?
| 76
|
trimmed_train
|
2,843
|
I sent a payment, but the person I sent it to says they don't have it
| 16
|
trimmed_train
|
9,255
|
What is the process for activating a new card.
| 56
|
trimmed_train
|
8,543
|
Why are you keeping my money from me by declining my card? What is going on?
| 8
|
trimmed_train
|
4,278
|
I wasn't able to use my top up card because the money I put on there wasn't there anymore
| 54
|
trimmed_train
|
8,085
|
Is there a fee to get an actual card?
| 11
|
trimmed_train
|
2,150
|
I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know. Please can you help?
| 44
|
trimmed_train
|
981
|
Do you deal with EUR?
| 6
|
trimmed_train
|
2,968
|
Which currencies do you work with?
| 14
|
trimmed_train
|
4,935
|
Why can't I take cash out of the ATM?
| 2
|
trimmed_train
|
1,023
|
Can I specify a day for my card to be delivered?
| 52
|
trimmed_train
|
850
|
In my account I noticed my ATM withdrawal is still pending
| 72
|
trimmed_train
|
4,572
|
Is there a way to find an ATM around me?
| 46
|
trimmed_train
|
7,513
|
My transfer failed, why?
| 41
|
trimmed_train
|
5,777
|
Can I check my recent refund in my statement?
| 50
|
trimmed_train
|
7,967
|
Can I cash deposit to top up my account
| 57
|
trimmed_train
|
5,527
|
I would like my refund for this item I bought.
| 53
|
trimmed_train
|
3,741
|
How would I be able to make changes to my personal details?
| 31
|
trimmed_train
|
3,642
|
I have a charge I did not make.
| 33
|
trimmed_train
|
1,493
|
My card is lost! Please help me!
| 65
|
trimmed_train
|
7,110
|
Why can't I add any beneficiary I choose?
| 48
|
trimmed_train
|
1,981
|
What do I do if my top-up has not gone through?
| 67
|
trimmed_train
|
6,963
|
How can I alteration my PIN?
| 21
|
trimmed_train
|
4,729
|
I would like to dispute a payment I didnt make
| 17
|
trimmed_train
|
4,968
|
Tried using my ATM card earlier at one of your locations for the first time. It didn't work. What is going on?
| 2
|
trimmed_train
|
6,722
|
I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?
| 76
|
trimmed_train
|
5,634
|
I am sure I have plenty of money to transfer but my transfer is being declined.
| 43
|
trimmed_train
|
57
|
I don't have my card after 1 week. What are my next steps?
| 22
|
trimmed_train
|
3,339
|
I made a deposit and the balance hasn't been updated.
| 12
|
trimmed_train
|
6,028
|
How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.
| 13
|
trimmed_train
|
3,888
|
Why do you need all these details about my identity?
| 28
|
trimmed_train
|
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