id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
1,959
|
Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?
| 67
|
trimmed_train
|
9,008
|
Do yo charge a fee for exchanging foreign currencies?
| 40
|
trimmed_train
|
8,578
|
Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?
| 8
|
trimmed_train
|
9,314
|
I need info on activating my card?
| 56
|
trimmed_train
|
2,670
|
Why was an extra charge added when I used my card?
| 38
|
trimmed_train
|
4,608
|
Can this card be used at all ATMs?
| 46
|
trimmed_train
|
2,714
|
why has a transaction to a friend been delayed?
| 16
|
trimmed_train
|
829
|
How long will a cash withdrawal be pending?
| 72
|
trimmed_train
|
8,408
|
disposable virtual card can be ordered where?
| 7
|
trimmed_train
|
2,795
|
How long should it take for a transfer to go through? I have been waiting a while.
| 16
|
trimmed_train
|
5,964
|
I received my new card and tried using it today, just to have it show declined over and over again. Why is this happening?
| 19
|
trimmed_train
|
3,246
|
Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.
| 58
|
trimmed_train
|
3,317
|
Last week I put a cash deposit into my account and it is still isn't there.
| 12
|
trimmed_train
|
8,390
|
Please tell me how disposable virtual cards work?
| 7
|
trimmed_train
|
5,221
|
I made a payment that's pending. Will it go through?
| 20
|
trimmed_train
|
7,733
|
Where do I find my code to verify my top-up card?
| 55
|
trimmed_train
|
2,530
|
Why is there a fee for using my card?
| 38
|
trimmed_train
|
6,478
|
My account seems a bit off and getting weird charges.
| 66
|
trimmed_train
|
4,311
|
What information am I going to have to have in order to do a transfer with my card?
| 54
|
trimmed_train
|
9,778
|
How do I prove I am who I am?
| 3
|
trimmed_train
|
8,387
|
What is the function of the disposable cards?
| 7
|
trimmed_train
|
4,998
|
Why can't I withdraw funds from my account?
| 2
|
trimmed_train
|
7,835
|
Can my daughter also have a card issued in her name, but linked to my account?
| 63
|
trimmed_train
|
6,301
|
My card is stuck in an ATM machine, how do I get it back quickly?
| 45
|
trimmed_train
|
6,303
|
What are the steps I should take to recover my swallowed card?
| 45
|
trimmed_train
|
8,551
|
I was trying to top up my account and it isn't working
| 8
|
trimmed_train
|
4,027
|
I do not have my pin yet
| 32
|
trimmed_train
|
3,652
|
I'd like to make some changes to my personal information.
| 31
|
trimmed_train
|
3,943
|
I do not have the information to verify my identify.
| 26
|
trimmed_train
|
5,492
|
the product is not working, can I get a refund?
| 53
|
trimmed_train
|
9,888
|
Which countries do you operate in
| 68
|
trimmed_train
|
6,572
|
Where can I find out where my funds came from?
| 25
|
trimmed_train
|
9,229
|
I just received my card and I'd like to activate it.
| 56
|
trimmed_train
|
8,872
|
Someone withdrew money from my account, and it wasn't me.
| 49
|
trimmed_train
|
3,193
|
What happened to my top-up? I think it was cancelled.
| 58
|
trimmed_train
|
7,564
|
Why can't I complete the transfer?
| 41
|
trimmed_train
|
1,062
|
I need my card ASAP!
| 52
|
trimmed_train
|
2,966
|
I only have a card from the US is that okay?
| 14
|
trimmed_train
|
2,769
|
I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?
| 16
|
trimmed_train
|
7,523
|
I think my transfer failed. What do I do now?
| 41
|
trimmed_train
|
7,188
|
I found a transfer fee - is that correct?
| 29
|
trimmed_train
|
5,368
|
My things were stolen and I need to know if I can still use this app.
| 37
|
trimmed_train
|
5,847
|
The card payment I attempted to make failed.
| 19
|
trimmed_train
|
1,969
|
My account is new why can I not top up
| 67
|
trimmed_train
|
8,740
|
I've made a bank transfer but the money doesn't seem to be in my account.
| 71
|
trimmed_train
|
2,291
|
Is there a limit to my top-up?
| 9
|
trimmed_train
|
7,440
|
I believe that my transfer hasn't gone through.
| 41
|
trimmed_train
|
3,524
|
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?
| 33
|
trimmed_train
|
9,661
|
Can I top up with Google Pay?
| 30
|
trimmed_train
|
9,974
|
Can you tell me the countries you provide support for.
| 68
|
trimmed_train
|
7,083
|
I am trying to complete a transfer but I keep getting an error message.
| 48
|
trimmed_train
|
1,983
|
Is my top up not working?
| 67
|
trimmed_train
|
4,792
|
There is a payment I don't recognise!
| 17
|
trimmed_train
|
5,668
|
Declined, transfer not completed.
| 43
|
trimmed_train
|
4,267
|
I don't understanfd how to top up
| 54
|
trimmed_train
|
8,503
|
Why has my top up failed?
| 8
|
trimmed_train
|
9,617
|
Are new cards available from China?
| 23
|
trimmed_train
|
3,868
|
Is there anyway to bypass identity verification?
| 28
|
trimmed_train
|
4,198
|
This transaction needs both a Visa and a Mastercard.
| 64
|
trimmed_train
|
4,339
|
How many times can I use a virtual card?
| 51
|
trimmed_train
|
6,361
|
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.
| 66
|
trimmed_train
|
6,264
|
I was getting cash and the card got stuck inside
| 45
|
trimmed_train
|
9,412
|
Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.
| 39
|
trimmed_train
|
8,994
|
what is the cost for exchanging currencies?
| 40
|
trimmed_train
|
3,724
|
I moved so I need to change my address. How do I do that?
| 31
|
trimmed_train
|
1,458
|
How can I trade currencies with this app?
| 62
|
trimmed_train
|
6,008
|
My payment shows that it is pending will I be charged more money?
| 13
|
trimmed_train
|
5,766
|
I am still waiting for a refund
| 50
|
trimmed_train
|
2,923
|
What cards do you accept to top up my account?
| 14
|
trimmed_train
|
1,633
|
What age do you have to be to open an account?
| 35
|
trimmed_train
|
9,483
|
I withdrew cash and was charged. Why?
| 39
|
trimmed_train
|
8,238
|
Can you check the exchange rate on a cash transaction I did overseas
| 61
|
trimmed_train
|
7,035
|
what are the reasons why you would not be able to process a payment
| 48
|
trimmed_train
|
3,048
|
where can i have a virtual card
| 27
|
trimmed_train
|
333
|
How do you find the exchange rate?
| 5
|
trimmed_train
|
1,253
|
I have not been able to use this card.
| 74
|
trimmed_train
|
2,270
|
How often can I top up?
| 9
|
trimmed_train
|
5,902
|
Why did my card payment get declined?
| 19
|
trimmed_train
|
1,554
|
What should I do? My card has been stolen!
| 65
|
trimmed_train
|
1,887
|
Am I able to do a SWIFT transfer?
| 59
|
trimmed_train
|
3,353
|
I put cash in my account, but I don't see it.
| 12
|
trimmed_train
|
3,847
|
can I use my card before identity verification?
| 28
|
trimmed_train
|
6,413
|
Why am I getting double charged for multiple transactions?
| 66
|
trimmed_train
|
6,749
|
Why has my payment been reversed?
| 76
|
trimmed_train
|
6,347
|
Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?
| 66
|
trimmed_train
|
3,628
|
Why is there an unknown card payment?
| 33
|
trimmed_train
|
4,241
|
I used my card to top up, but the money is not there!
| 54
|
trimmed_train
|
1,186
|
What are my options for topping up, automatic and/or manual?
| 4
|
trimmed_train
|
6,874
|
I noticed my card payment was cancelled, can you tell me why?
| 76
|
trimmed_train
|
4,855
|
Please help me. I don't know my code to get into the app.
| 1
|
trimmed_train
|
623
|
There is an extra small charge on my card! What do I do?
| 34
|
trimmed_train
|
9,185
|
Can someone assist me with activating my card?
| 56
|
trimmed_train
|
2,160
|
I made a mistake and did a transaction to a wrong account, can I cancel?
| 44
|
trimmed_train
|
9,629
|
What happens when my card expires?
| 23
|
trimmed_train
|
1,541
|
I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.
| 65
|
trimmed_train
|
9,970
|
What are your supported countries?
| 68
|
trimmed_train
|
636
|
Why does my statement show a $1 charge on my account?
| 34
|
trimmed_train
|
4,890
|
I'm locked out of my account as I can't remember my code, what do I do now?
| 1
|
trimmed_train
|
6,117
|
Why is my transfer appearing as "pending"?
| 13
|
trimmed_train
|
8,327
|
While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.
| 61
|
trimmed_train
|
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