id
int32 0
10k
| text
stringlengths 13
433
| label
int64 0
76
| Generalization
stringclasses 1
value |
|---|---|---|---|
3,897
|
Help me verify my identify?
| 26
|
trimmed_train
|
4,098
|
is my pin the same as my passcode
| 32
|
trimmed_train
|
4,083
|
Where is the PIN number found?
| 32
|
trimmed_train
|
4,550
|
Do all ATMs accept this card?
| 46
|
trimmed_train
|
2,939
|
I have one other credit card from the US. Do you take it?
| 14
|
trimmed_train
|
9,858
|
How can you assist on verifying my identity?
| 3
|
trimmed_train
|
7,816
|
May I order another card?
| 63
|
trimmed_train
|
5,799
|
I am missing my refund.
| 50
|
trimmed_train
|
7,830
|
I'd like to provide my daughter with a card - could I get an additional card from my account to give her?
| 63
|
trimmed_train
|
4,528
|
How do I report fraud on my card?
| 75
|
trimmed_train
|
5,152
|
My purchases from this morning are showing up as payment pending. Can you tell me why?
| 20
|
trimmed_train
|
9,439
|
Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?
| 39
|
trimmed_train
|
1,530
|
My card has been lost / stolen
| 65
|
trimmed_train
|
254
|
I found my card that I thought I had lost, I need to reactive it, please help.
| 36
|
trimmed_train
|
7,658
|
How does your app transfer the money
| 70
|
trimmed_train
|
3,511
|
I'm not sure where this charge came from.
| 33
|
trimmed_train
|
2,245
|
what is the most money i can top up?
| 9
|
trimmed_train
|
6,024
|
How long until transfers complete?
| 13
|
trimmed_train
|
5,857
|
I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.
| 19
|
trimmed_train
|
8,636
|
How soon will my balance be updated to reflect my transfer?
| 71
|
trimmed_train
|
8,785
|
I didn't withdraw the amount of cash that is showing up in the app.
| 49
|
trimmed_train
|
3,568
|
I saw a payment come out of my account for a merchant I don't remember.
| 33
|
trimmed_train
|
289
|
I have a card that was deactivated can I reactivate it?
| 36
|
trimmed_train
|
2,930
|
Do you accept all cards and currencies?
| 14
|
trimmed_train
|
7,685
|
Can you show me how to verify the top-up card?
| 55
|
trimmed_train
|
8,614
|
how do i see what i transferred
| 71
|
trimmed_train
|
6,940
|
Is it possible to change my PIN?
| 21
|
trimmed_train
|
613
|
Why was I charged $1 in a transaction?
| 34
|
trimmed_train
|
384
|
How did you guys get your exchange rate?
| 5
|
trimmed_train
|
5,432
|
Can I have my money refunded for an item
| 53
|
trimmed_train
|
5,331
|
Help! I think my phone may be stolen or lost!
| 37
|
trimmed_train
|
6,720
|
How long does it take to make an urgent transfer from China?
| 69
|
trimmed_train
|
4,435
|
Can I do more than 10 transactions with a disposable card?
| 51
|
trimmed_train
|
4,641
|
A direct debit payment that I didn't authorise shows up in my app.
| 17
|
trimmed_train
|
8,063
|
Where do you need to live to receive card
| 11
|
trimmed_train
|
2,725
|
I tried to transfer some money and it hasn't done it yet - what's going on?
| 16
|
trimmed_train
|
9,726
|
Can you explain why my Google Pay Top isn't working?
| 30
|
trimmed_train
|
1,377
|
Instead of GBP, how do I exchange for AUD?
| 62
|
trimmed_train
|
1,876
|
Am I charged if I make a top-up?
| 59
|
trimmed_train
|
2,556
|
Please tell me why I was charged additionally when I used the card.
| 38
|
trimmed_train
|
4,348
|
What are the restrictions of the disposable cards?
| 51
|
trimmed_train
|
2,197
|
Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.
| 44
|
trimmed_train
|
8,326
|
I thought I was going to receive more currency?
| 61
|
trimmed_train
|
1,424
|
Is it possible to exchange USD and GBP on the app?
| 62
|
trimmed_train
|
6,467
|
I have a transaction showing up more than once.
| 66
|
trimmed_train
|
6,587
|
I'd like to know where my funds come from.
| 25
|
trimmed_train
|
7,405
|
Will my employer be able to pay me with this service
| 47
|
trimmed_train
|
3,857
|
how do I speed up identity verification?
| 28
|
trimmed_train
|
1,380
|
Can I use this app for both USD and GBP?
| 62
|
trimmed_train
|
2,279
|
What number of times can I top-up?
| 9
|
trimmed_train
|
7,552
|
I am unsuccessfully trying to make a transfer can you help?
| 41
|
trimmed_train
|
2,417
|
I did not ask for the amount of cash that I received.
| 0
|
trimmed_train
|
2,339
|
I received $20 but I entered $100
| 0
|
trimmed_train
|
848
|
My cash withdrawal says pending, why?
| 72
|
trimmed_train
|
5,982
|
I had a problem with my card payment, can you help?
| 19
|
trimmed_train
|
3,045
|
How do I access the virtual card?
| 27
|
trimmed_train
|
6,077
|
Why does it show that my transfer is still pending?
| 13
|
trimmed_train
|
4,719
|
There is a debit paymet that I don't recognize.
| 17
|
trimmed_train
|
1,042
|
How long is delivery to the US?
| 52
|
trimmed_train
|
5,318
|
I don't have my cell phone with me so I cannot access the system to complete the transaction.
| 37
|
trimmed_train
|
9,360
|
WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!
| 39
|
trimmed_train
|
4,885
|
What should I do if my passcode won't work?
| 1
|
trimmed_train
|
3,052
|
How long will it take to receive a virtual card?
| 27
|
trimmed_train
|
3,107
|
WHAT IS THE ATMOSPHERE OF IT
| 60
|
trimmed_train
|
8,955
|
How much more do you charge for currency exchange?
| 40
|
trimmed_train
|
722
|
What is this random charge of one pound doing on my account?
| 34
|
trimmed_train
|
4,162
|
My first choice would be Mastercard.
| 64
|
trimmed_train
|
9,121
|
is it free to add money to my card
| 73
|
trimmed_train
|
1,666
|
Is it possible for me to set up separate accounts for my kids?
| 35
|
trimmed_train
|
5,413
|
I want this fee reversed from my account.
| 53
|
trimmed_train
|
4,150
|
Do you let me choose between Visa and Mastercard?
| 64
|
trimmed_train
|
687
|
What is this extra fee on my statement.
| 34
|
trimmed_train
|
7,103
|
I wasn't allowed to transfer to my account
| 48
|
trimmed_train
|
8,351
|
I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.
| 61
|
trimmed_train
|
1,277
|
What are ways to test why my card might not be working?
| 74
|
trimmed_train
|
9,946
|
what countries can i use my card in
| 68
|
trimmed_train
|
1,731
|
Is there a way to reset my PIN?
| 24
|
trimmed_train
|
901
|
What currencies do you offer?
| 6
|
trimmed_train
|
5,418
|
Is it possible to get a refund?
| 53
|
trimmed_train
|
2,166
|
I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?
| 44
|
trimmed_train
|
6,081
|
Why is a transfer I did recently still processing?
| 13
|
trimmed_train
|
5,837
|
My card is not working at stores.
| 19
|
trimmed_train
|
2,552
|
I payed with the card and there was an extra fee?
| 38
|
trimmed_train
|
8,996
|
Do currency exchanges cost extra?
| 40
|
trimmed_train
|
2,756
|
How long do I have to wait for my transaction to be completed?
| 16
|
trimmed_train
|
3,911
|
I can't upload my identification.
| 26
|
trimmed_train
|
1,157
|
Does auto top-up have a limit?
| 4
|
trimmed_train
|
372
|
How are the exchange rates determined?
| 5
|
trimmed_train
|
1,005
|
Can you tell me if I can hold money in several currencies?
| 6
|
trimmed_train
|
5,001
|
Why was my cash withdrawal declined by the ATM?
| 2
|
trimmed_train
|
7,565
|
I want to transfer money. How do I do that for my account?
| 70
|
trimmed_train
|
78
|
My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?
| 22
|
trimmed_train
|
4,078
|
Is the PIN separately delivered?
| 32
|
trimmed_train
|
6,659
|
How long do European transfers take?
| 69
|
trimmed_train
|
8,688
|
Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.
| 71
|
trimmed_train
|
45
|
I'm still waiting for my new card.
| 22
|
trimmed_train
|
195
|
I found my lost card. Am I still able to use it?
| 36
|
trimmed_train
|
393
|
Tell me your opinion on the exchange rate.
| 5
|
trimmed_train
|
4,504
|
Someone used my card without my permission.
| 75
|
trimmed_train
|
6,014
|
Why is it taking so long for my pending transaction to post as cleared?
| 13
|
trimmed_train
|
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